Location: London, England, United Kingdom Location: London, England, United Kingdom Agency: Kinesso - United Kingdom Ref#: 15172 Job Function: Addressable Strategy Type of Contract: Regular About Us KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at ABOUT THE ROLE Your role will be to support the Client Services team in the account management of addressable display, mobile, video, audio and OOH campaigns across Kinesso clients. KEY TASKS AND RESPONSIBILITIES General Responsibilities Operate as key client (internal and external) point of contact for day-to day client service: client account management, conduit between client and operations & finance, selling of services, tactical campaign design, analysis, reporting and related campaign duties Combine media market & technical knowledge, data analysis and client feedback to configure, operate and optimize complex campaigns to meet client objectives Become an expert in the use and best practices for multiple Demand Side Platforms, offering insights on how to improve campaign effectiveness through deep use of each platforms functionality, although in-console campaign management is not a part of this role. Develop in-depth knowledge of the digital media industry and media market dynamics Develop relationship with campaign engineering team Consult with clients and agency planning teams regarding development and alignment of campaign parameters to sell in and develop Kinesso services Deliver insight into delivery and performance implications of campaign constraints Design media and audience strategies and tactics to maximize economic outcomes within campaign limits Ensure ops team are managing all tactical media plan requirements and are correctly implemented in DSP consoles Assist in delivery of reports to track, measure, and analyze all campaign activities and drive resolution of delivery and performance issues Liaise with clients and agency teams on campaign performance and reporting ABOUT YOU Experience in digital media account management with blue chip advertising clients with a leading online advertising agency, network, advertising exchange or optimization firm Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment Excellent quantitative and analytical skills with the ability to draw conclusions based on data Fundamental knowledge of ad targeting methodologies Good understanding of ad networks, ad exchanges, DSPs and/or auction marketplaces Experience with statistics and related analysis methodologies Ability to investigate, analyze & solve problems, and clearly communicate results Desire to work in an entrepreneurial atmosphere and be a self-starter Eagerness to get hands-on to figure out how things work Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly Ability to work collaboratively as part of a cross-functional team Employee Transparency At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands is an equal-opportunity employer and is committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. Please reach out to our Talent Inclusion Specialist Jess at if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application. THE PERKS We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued - and that you are rewarded for your fantastic work. So, we also offer a range of benefits: Flexi-leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year Free breakfast and free lunch Early finish Fridays Core Hours (Mon-Thurs, flexible start/finish times) Electric vehicle salary sacrifice car scheme Interest-free season ticket loan Paid time off for Volunteering Group Income Protection Life Assurance Private Medical Insurance or Health Cash Plan (dependent on level) Group Personal Pension Plan with matched contributions from 3-6% Generous Parental Leave & Pay Employee Assistance Programme Free eye tests Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
Jul 06, 2025
Full time
Location: London, England, United Kingdom Location: London, England, United Kingdom Agency: Kinesso - United Kingdom Ref#: 15172 Job Function: Addressable Strategy Type of Contract: Regular About Us KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at ABOUT THE ROLE Your role will be to support the Client Services team in the account management of addressable display, mobile, video, audio and OOH campaigns across Kinesso clients. KEY TASKS AND RESPONSIBILITIES General Responsibilities Operate as key client (internal and external) point of contact for day-to day client service: client account management, conduit between client and operations & finance, selling of services, tactical campaign design, analysis, reporting and related campaign duties Combine media market & technical knowledge, data analysis and client feedback to configure, operate and optimize complex campaigns to meet client objectives Become an expert in the use and best practices for multiple Demand Side Platforms, offering insights on how to improve campaign effectiveness through deep use of each platforms functionality, although in-console campaign management is not a part of this role. Develop in-depth knowledge of the digital media industry and media market dynamics Develop relationship with campaign engineering team Consult with clients and agency planning teams regarding development and alignment of campaign parameters to sell in and develop Kinesso services Deliver insight into delivery and performance implications of campaign constraints Design media and audience strategies and tactics to maximize economic outcomes within campaign limits Ensure ops team are managing all tactical media plan requirements and are correctly implemented in DSP consoles Assist in delivery of reports to track, measure, and analyze all campaign activities and drive resolution of delivery and performance issues Liaise with clients and agency teams on campaign performance and reporting ABOUT YOU Experience in digital media account management with blue chip advertising clients with a leading online advertising agency, network, advertising exchange or optimization firm Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment Excellent quantitative and analytical skills with the ability to draw conclusions based on data Fundamental knowledge of ad targeting methodologies Good understanding of ad networks, ad exchanges, DSPs and/or auction marketplaces Experience with statistics and related analysis methodologies Ability to investigate, analyze & solve problems, and clearly communicate results Desire to work in an entrepreneurial atmosphere and be a self-starter Eagerness to get hands-on to figure out how things work Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly Ability to work collaboratively as part of a cross-functional team Employee Transparency At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands is an equal-opportunity employer and is committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. Please reach out to our Talent Inclusion Specialist Jess at if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application. THE PERKS We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued - and that you are rewarded for your fantastic work. So, we also offer a range of benefits: Flexi-leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year Free breakfast and free lunch Early finish Fridays Core Hours (Mon-Thurs, flexible start/finish times) Electric vehicle salary sacrifice car scheme Interest-free season ticket loan Paid time off for Volunteering Group Income Protection Life Assurance Private Medical Insurance or Health Cash Plan (dependent on level) Group Personal Pension Plan with matched contributions from 3-6% Generous Parental Leave & Pay Employee Assistance Programme Free eye tests Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Indirect Tax Director Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About Tax Advisory at FTI We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. About the Role The practice is seeking a proactive and market-facing Indirect Tax Director to help the growth of our Indirect Tax practice. The role will require the individual to help the Indirect Tax team win, manage, and deliver a wide range of indirect tax advisory projects for clients operating in the real estate, large and complex corporate, life science, and investor sectors. The role will also involve a limited amount of VAT compliance work, mostly arising from insolvency appointments led by our Restructuring group, but this is not our focus area and would be incidental to the higher value and more complex advisory portfolio. The Indirect Tax team itself has an exciting growth trajectory and works with a wide range of complex and interesting international and domestic businesses on all facets of UK VAT, including supply chain advisory, due diligence and structuring advice on M&A and real estate transactions, dispute resolution, and risk and governance. We are a member of the WTS International network which specializes in providing tax advice to clients with a global footprint. The role will involve taking a lead in responding to queries from the network and assisting their client base with UK VAT matters. What You'll Do Providing a high standard of indirect tax technical and project management support to the growth of the Indirect Tax and wider tax teams. Taking ownership of and running Indirect Tax advisory engagements. Assisting with due diligence, transaction advisory and restructuring advisory work. Fielding and addressing queries arising from the WTS International network. Managing part of the practice's limited VAT compliance portfolio, acting as the lead with clients and dealing with HMRC queries. Delegating to and being actively involved in the development of the junior team. Keeping up to date on technical matters and taking an active role in educating the wider tax team on indirect tax matters. Helping to develop and execute business development initiatives. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Experience, Skills and Competencies: Approximately 6 to 8 years' experience working in Indirect Tax. CTA qualified or hold an equivalent qualification. An excellent understanding of UK VAT law is essential. Experience having advised on other Indirect Taxes (Customs, Excise, Environmental) is desirable but not essential. Highly organized, have a good attention to detail and be able to work to deadlines. Able to communicate complex technical issues in a straightforward and practical way to tax and non-tax specialists. Able to integrate with a team and interact with colleagues of all grades. Able to build and maintain client relationships. Able to prioritize and manage a varied workload under pressure. A desire to contribute to business development initiatives and to take some ownership of the growth of the Indirect Tax function with support from the senior tax team. Proven ability to take ownership of projects and come to decisions independently whilst being supported by the senior tax team. Be aware of and be able to manage engagement financials and risk. Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programs, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Jul 06, 2025
Full time
Indirect Tax Director Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About Tax Advisory at FTI We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. About the Role The practice is seeking a proactive and market-facing Indirect Tax Director to help the growth of our Indirect Tax practice. The role will require the individual to help the Indirect Tax team win, manage, and deliver a wide range of indirect tax advisory projects for clients operating in the real estate, large and complex corporate, life science, and investor sectors. The role will also involve a limited amount of VAT compliance work, mostly arising from insolvency appointments led by our Restructuring group, but this is not our focus area and would be incidental to the higher value and more complex advisory portfolio. The Indirect Tax team itself has an exciting growth trajectory and works with a wide range of complex and interesting international and domestic businesses on all facets of UK VAT, including supply chain advisory, due diligence and structuring advice on M&A and real estate transactions, dispute resolution, and risk and governance. We are a member of the WTS International network which specializes in providing tax advice to clients with a global footprint. The role will involve taking a lead in responding to queries from the network and assisting their client base with UK VAT matters. What You'll Do Providing a high standard of indirect tax technical and project management support to the growth of the Indirect Tax and wider tax teams. Taking ownership of and running Indirect Tax advisory engagements. Assisting with due diligence, transaction advisory and restructuring advisory work. Fielding and addressing queries arising from the WTS International network. Managing part of the practice's limited VAT compliance portfolio, acting as the lead with clients and dealing with HMRC queries. Delegating to and being actively involved in the development of the junior team. Keeping up to date on technical matters and taking an active role in educating the wider tax team on indirect tax matters. Helping to develop and execute business development initiatives. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Experience, Skills and Competencies: Approximately 6 to 8 years' experience working in Indirect Tax. CTA qualified or hold an equivalent qualification. An excellent understanding of UK VAT law is essential. Experience having advised on other Indirect Taxes (Customs, Excise, Environmental) is desirable but not essential. Highly organized, have a good attention to detail and be able to work to deadlines. Able to communicate complex technical issues in a straightforward and practical way to tax and non-tax specialists. Able to integrate with a team and interact with colleagues of all grades. Able to build and maintain client relationships. Able to prioritize and manage a varied workload under pressure. A desire to contribute to business development initiatives and to take some ownership of the growth of the Indirect Tax function with support from the senior tax team. Proven ability to take ownership of projects and come to decisions independently whilst being supported by the senior tax team. Be aware of and be able to manage engagement financials and risk. Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programs, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Senior Consultant, VAT/Indirect Tax Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About Tax Advisory at FTI We provide corporate tax advisory services to FTSE 100 and major corporations across a broad suite of tax services and technical specialisms. We are an independent expert led tax practice with definitive expertise across many areas of tax and a commercial approach to advising our clients. Our senior management team members are leaders in their field, qualified in accounting, tax, law and surveying and also includes valuations and technology experts and economists. About the Role The practice is seeking a proactive Indirect Tax Senior Consultant to help the growth of our Indirect Tax practice. The role will require the individual to help the Indirect Tax team deliver a wide range of indirect tax advisory projects for clients operating in the real estate, large and complex corporate, life science, and investor sectors. The role will also involve a limited amount of VAT compliance work, mostly arising from insolvency appointments led by our Restructuring group, but this is not our focus area and would be incidental to the higher value and more complex advisory portfolio. The Indirect Tax team itself has an exciting growth trajectory and works with a wide range of complex and interesting international and domestic businesses on all facets of UK VAT, including supply chain advisory, due diligence and structuring advice on M&A and real estate transactions, dispute resolution, and risk and governance. We are a member of the WTS International network which specialises in providing tax advice to clients with a global footprint. The role will involve taking a lead in responding to queries from the network and assisting their client base with UK VAT matters. What You'll Do Providing a high standard of indirect tax technical and project management support to the growth of the Indirect Tax team. Assisting with due diligences, transaction advisory and restructuring advisory work. Fielding and addressing queries arising from the WTS International network. Managing part of the practices limited VAT compliance portfolio, acting as the lead with clients and dealing with HMRC queries. Delegating to and being actively involved in the development of the junior team. Keeping up to date on technical matters and taking an active role in educating the wider tax team on indirect tax matters. Helping to develop and execute business development initiatives. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Experience, Skills and Competencies: Solid experience working in Indirect Tax. ACA/CTA qualified or hold an equivalent qualification. An excellent understanding of UK VAT law is essential.Experience having advised on other Indirect Taxes (Customs, Excise, Environmental) is desirable but not essential. Highly organised, have a good attention to detail and being able work to deadlines. Able to communicate complex technical issues in a straightforward and practical way to tax and non-tax specialists. Able to integrate with a team and interact with colleagues of all grades. Able to build and maintain client relationships. Able to prioritise and manage a varied workload under pressure. A desire to contribute to business development initiatives and to take some ownership of the growth of the Indirect Tax function with support from the senior tax team. Proven ability to take ownership of projects and come to decisions independently whilst being supported by the senior tax team. Be aware of and be able to manage engagement financials and risk. Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications. Additional Information Job Family/Level: Op Level 2 - Senior Consultant Compensation Previous Job Searches My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talentedpeople in the world. As our company continues to grow, we remain focused on building and maintaining a strong cultureof diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race,color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualifiedindividual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenshipstatus, or any other factor prohibited by law.
Jul 06, 2025
Full time
Senior Consultant, VAT/Indirect Tax Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About Tax Advisory at FTI We provide corporate tax advisory services to FTSE 100 and major corporations across a broad suite of tax services and technical specialisms. We are an independent expert led tax practice with definitive expertise across many areas of tax and a commercial approach to advising our clients. Our senior management team members are leaders in their field, qualified in accounting, tax, law and surveying and also includes valuations and technology experts and economists. About the Role The practice is seeking a proactive Indirect Tax Senior Consultant to help the growth of our Indirect Tax practice. The role will require the individual to help the Indirect Tax team deliver a wide range of indirect tax advisory projects for clients operating in the real estate, large and complex corporate, life science, and investor sectors. The role will also involve a limited amount of VAT compliance work, mostly arising from insolvency appointments led by our Restructuring group, but this is not our focus area and would be incidental to the higher value and more complex advisory portfolio. The Indirect Tax team itself has an exciting growth trajectory and works with a wide range of complex and interesting international and domestic businesses on all facets of UK VAT, including supply chain advisory, due diligence and structuring advice on M&A and real estate transactions, dispute resolution, and risk and governance. We are a member of the WTS International network which specialises in providing tax advice to clients with a global footprint. The role will involve taking a lead in responding to queries from the network and assisting their client base with UK VAT matters. What You'll Do Providing a high standard of indirect tax technical and project management support to the growth of the Indirect Tax team. Assisting with due diligences, transaction advisory and restructuring advisory work. Fielding and addressing queries arising from the WTS International network. Managing part of the practices limited VAT compliance portfolio, acting as the lead with clients and dealing with HMRC queries. Delegating to and being actively involved in the development of the junior team. Keeping up to date on technical matters and taking an active role in educating the wider tax team on indirect tax matters. Helping to develop and execute business development initiatives. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Experience, Skills and Competencies: Solid experience working in Indirect Tax. ACA/CTA qualified or hold an equivalent qualification. An excellent understanding of UK VAT law is essential.Experience having advised on other Indirect Taxes (Customs, Excise, Environmental) is desirable but not essential. Highly organised, have a good attention to detail and being able work to deadlines. Able to communicate complex technical issues in a straightforward and practical way to tax and non-tax specialists. Able to integrate with a team and interact with colleagues of all grades. Able to build and maintain client relationships. Able to prioritise and manage a varied workload under pressure. A desire to contribute to business development initiatives and to take some ownership of the growth of the Indirect Tax function with support from the senior tax team. Proven ability to take ownership of projects and come to decisions independently whilst being supported by the senior tax team. Be aware of and be able to manage engagement financials and risk. Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications. Additional Information Job Family/Level: Op Level 2 - Senior Consultant Compensation Previous Job Searches My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talentedpeople in the world. As our company continues to grow, we remain focused on building and maintaining a strong cultureof diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race,color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualifiedindividual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenshipstatus, or any other factor prohibited by law.
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jul 05, 2025
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
We are seeking a meticulous and proactive Senior Associate Technical Operations Specialist with DevOps Scrum Master responsibilities to join our Integrations Team. This role bridges the gap between technical execution and operational governance, ensuring smooth delivery with effective capacity planning and clear communication between stakeholders, robust change control, clear documentation, and driving agile DevOps practices. The successful candidate will possess a background in software development, a comprehensive understanding of the Software Development Life Cycle (SDLC), expertise in Scrum methodologies to foster team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. Facilitate daily stand-ups, sprint planning, reviews, and retrospectives to maintain team alignment and continuous improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in root cause analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams to gather, refine, and convey business requirements to the development team, ensuring seamless alignment between technical deliverables and organizational objectives and maintaining a well-groomed product backlog. Reporting Obligations: Compile and present monthly reports to senior management and stakeholders, detailing team performance, project progress, incident resolutions, and key performance indicators and DevOps metrics (e.g., deployment frequency, lead time for changes). Process Enhancement: Identify and recommend opportunities to optimize team workflows, tools, or procedures, incorporating DevOps best practices (e.g., CI/CD pipelines, automated testing) and agile principles to improve efficiency and effectiveness. Stakeholder Engagement: Act as a conduit between the development team and project teams to ensure consistent, transparent, and professional communication Education and Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of three years in a technology-related capacity with direct exposure to software development or IT project environments. At least one year of experience as a Scrum Master or in a similar agile facilitation role, with a strong understanding of Scrum principles and practices Previous experience in a coordination, support, or administrative role within a technical team is strongly preferred. A background in software development (e.g., as a junior developer or equivalent) is highly desirable, though hands-on coding is not a requirement of this position. Familiarity with DevOps practices and tools (e.g., Azure DevOps, Git, CI/CD pipelines) is a significant advantage but not mandatory. Technical Expertise: Knowledge of the Software Development Life Cycle (SDLC). Experience with financial systems or integrations is advantageous. Proficiency in SQL and/or SSIS is preferred but not essential. Exposure to DevOps methodologies is highly desirable to support team processes and collaboration Proficiency with project management and visual software (e.g., MS project, Visio, Jira, Trello, or equivalent), Microsoft Office Suite (Excel, Word, PowerPoint), and collaboration platforms (e.g., Teams, Outlook, SharePoint). Experience with DevOps tools is a plus Core Competencies: Superior organizational and multitasking capabilities. Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences. Strong analytical skills with a focus on process optimization. Ability to thrive in a fast-paced, demanding environment. Collaborative Mindset: Demonstrated ability to work effectively with technical teams and understand their operational needs. Precision and Accuracy: Exceptional attention to detail in task management, documentation, and reporting. Initiative: A proactive approach to identifying and addressing team requirements and promoting DevOps practices. Adaptability: Capacity to manage evolving priorities and maintain composure under pressure. We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Jul 05, 2025
Full time
We are seeking a meticulous and proactive Senior Associate Technical Operations Specialist with DevOps Scrum Master responsibilities to join our Integrations Team. This role bridges the gap between technical execution and operational governance, ensuring smooth delivery with effective capacity planning and clear communication between stakeholders, robust change control, clear documentation, and driving agile DevOps practices. The successful candidate will possess a background in software development, a comprehensive understanding of the Software Development Life Cycle (SDLC), expertise in Scrum methodologies to foster team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. Facilitate daily stand-ups, sprint planning, reviews, and retrospectives to maintain team alignment and continuous improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in root cause analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams to gather, refine, and convey business requirements to the development team, ensuring seamless alignment between technical deliverables and organizational objectives and maintaining a well-groomed product backlog. Reporting Obligations: Compile and present monthly reports to senior management and stakeholders, detailing team performance, project progress, incident resolutions, and key performance indicators and DevOps metrics (e.g., deployment frequency, lead time for changes). Process Enhancement: Identify and recommend opportunities to optimize team workflows, tools, or procedures, incorporating DevOps best practices (e.g., CI/CD pipelines, automated testing) and agile principles to improve efficiency and effectiveness. Stakeholder Engagement: Act as a conduit between the development team and project teams to ensure consistent, transparent, and professional communication Education and Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of three years in a technology-related capacity with direct exposure to software development or IT project environments. At least one year of experience as a Scrum Master or in a similar agile facilitation role, with a strong understanding of Scrum principles and practices Previous experience in a coordination, support, or administrative role within a technical team is strongly preferred. A background in software development (e.g., as a junior developer or equivalent) is highly desirable, though hands-on coding is not a requirement of this position. Familiarity with DevOps practices and tools (e.g., Azure DevOps, Git, CI/CD pipelines) is a significant advantage but not mandatory. Technical Expertise: Knowledge of the Software Development Life Cycle (SDLC). Experience with financial systems or integrations is advantageous. Proficiency in SQL and/or SSIS is preferred but not essential. Exposure to DevOps methodologies is highly desirable to support team processes and collaboration Proficiency with project management and visual software (e.g., MS project, Visio, Jira, Trello, or equivalent), Microsoft Office Suite (Excel, Word, PowerPoint), and collaboration platforms (e.g., Teams, Outlook, SharePoint). Experience with DevOps tools is a plus Core Competencies: Superior organizational and multitasking capabilities. Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences. Strong analytical skills with a focus on process optimization. Ability to thrive in a fast-paced, demanding environment. Collaborative Mindset: Demonstrated ability to work effectively with technical teams and understand their operational needs. Precision and Accuracy: Exceptional attention to detail in task management, documentation, and reporting. Initiative: A proactive approach to identifying and addressing team requirements and promoting DevOps practices. Adaptability: Capacity to manage evolving priorities and maintain composure under pressure. We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Job summary Join our dynamic Digital, Data and Technology (DDaT) team at NHSBSA as a Cyber Security Operations Team Lead. You'll lead a team of specialists, manage security operations, and support various projects and initiatives. Your role involves ensuring compliance with security standards, managing incidents, and collaborating with internal and external stakeholders. Key Responsibilities: Lead and manage the Cyber Security Operations team. Ensure compliance with security standards (ISO27001, NCSC CAF). Manage security incidents and vulnerabilities. Collaborate with third-party suppliers and internal teams. Provide expert advice on security technologies and processes. Requirements: Proven team leadership experience.Strong knowledge of security technologies (firewalls, IDS/IPS, SIEM).Relevant qualifications (CISSP, CISM, etc.). Apply now to make a significant impact on NHS BSA's cyber security strategy! What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job Ensure NHSBSA systems security is managed, with appropriate access control and monitoring. Produce and maintain comprehensive security documentation and blueprints. Provide guidance on security inquiries and establish the team as the primary resource for advice. Efficiently manage the workload of personnel, ensuring timely completion of tasks and continuous improvement. Ensure continued compliance with NCSC, DHSC Cyber Assessment Framework, and HM Government Cyber security strategy. Develop, maintain, and promote security procedures and standards in line with NHSBSA requirements. Implement, monitor, and report on agreed service levels, KPIs, and standards within security operations. Oversee the lifecycle of security solution implementation, ensuring accurate translation and operation. Engage and foster relationships within the organisation and with third parties to deliver value. Assist in managing security incidents, vulnerabilities, and malfunctions, ensuring efficient resolution. Conduct forensically sound acquisitions of computer systems and media for evidence collection. Provide advice and guidance in penetration testing and improving service offerings. Carry out reviews, internal audits, and spot-checks to ensure effective operation of security measures. Provide expertise in the design and implementation of specialist security technologies and cloud systems. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job responsibilities In this role, you are accountable for 1. As the Security operations team lead you will support the Infrastructure Services Manager/Head of Cyber Security & infrastructure Services ensuring NHSBSA systems security is managed and appropriate access control and monitoring on all systems is maintained. 2. To work with NHSBSA staff and Third Parties to ensure that security standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service security blueprints for all systems and services. 3. Serves as a Subject Matter Expert (SME) and acknowledged point of contact to provide guidance on inquiries related to their area of responsibility, originating from both internal and external sources. Establishes the Cyber Security Operations team as the primary resource for advice on such matters and advises on standards and tools within their area of expertise. 4. Efficiently managing the workload of personnel and ensuring timely completion of assigned tasks to a superior standard. Continuously striving to improve both personal and business areas by coordinating and delivering work across various strands, including continuous improvement, project-related work, and operational tasks, while also promptly escalating issues as necessary. 5. Maintain detailed technical knowledge of IT Security products, systems, policies, and procedures used within the NHSBSA. 6. Ensure that all controls are in place to ensure continued compliance with the National Cyber Security Centre (NCSC) an the Department of Health and Social Care (DHSC) Cyber Assessment Framework (CAF)and continued adherence to HM Government Cyber security strategy and NCSC standards and best practice. 7. Supports the strategic direction of the Cyber security operation function by the development, maintenance, promotion and stewardship of Security Procedures and Standards, in accordance with the NHS BSAs requirements, IG policies and procedures, legislation and EU Directives. 8. Monitor, report, present or escalate issues as appropriate to the Head of Cyber Security & Infrastructure Services. 9. Implement, monitor and report on a number of areas including agreed service levels, KPI's and standards within security operations. 10. Tasked with offering proficient assistance and guidance throughout the entire lifecycle of a security solution implementation, encompassing both technical and non-technical aspects. This involves overseeing the migration of services across suppliers and working closely with architects to ensure that the solution and service design is accurately translated, built, delivered, and operated in accordance with security and business requirements. 11. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation. 12. Assist in the management of the security incident process by reviewing security incidents, vulnerabilities, and malfunctions related to the systems of NHS BSA. Take appropriate remedial actions, including addressing any performance-related targets not met by internal and external suppliers, to ensure the efficient resolution of incident. 13. Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives. 14. Research of the marketplace and constant awareness of industry trends and innovation using information to inform the Cyber security strategy of the NHSBSA and as input to design activities. 15. When required conduct forensically sound acquisitions of computer systems and associated media to accumulate evidence in the area of forensic computer science. This will require occasional periods of intense concentration to ensure any evidence collected can be used in a court of law. 16. Provide appropriate advice and guidance in penetration testing and improving the service offering. 17. Carry out reviews, internal audits and spot-checks to ensure the effective operation of (but not limited to): IDS/IPS, vulnerability and patch management, Email and Web Filtering, anti-malware, and hardening of operating systems and applications. 18. Provide expertise in the design and implementation of Specialist Security technologies and cloud technology systems such as, Azure, AWS, Oracle as well as physical device operating systems and the use of ancillary tooling for o/s management. 19. Fully engage and contribute to delivery of projects, change and continuous improvements by providing specialist information security advice. 20. Participating in procurement processes for hardware and software. Reviewing functional requirements and providing non-functional requirements to ensure the overall needs of the business are met from an ICT perspective. In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4 . click apply for full job details
Jul 04, 2025
Full time
Job summary Join our dynamic Digital, Data and Technology (DDaT) team at NHSBSA as a Cyber Security Operations Team Lead. You'll lead a team of specialists, manage security operations, and support various projects and initiatives. Your role involves ensuring compliance with security standards, managing incidents, and collaborating with internal and external stakeholders. Key Responsibilities: Lead and manage the Cyber Security Operations team. Ensure compliance with security standards (ISO27001, NCSC CAF). Manage security incidents and vulnerabilities. Collaborate with third-party suppliers and internal teams. Provide expert advice on security technologies and processes. Requirements: Proven team leadership experience.Strong knowledge of security technologies (firewalls, IDS/IPS, SIEM).Relevant qualifications (CISSP, CISM, etc.). Apply now to make a significant impact on NHS BSA's cyber security strategy! What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job Ensure NHSBSA systems security is managed, with appropriate access control and monitoring. Produce and maintain comprehensive security documentation and blueprints. Provide guidance on security inquiries and establish the team as the primary resource for advice. Efficiently manage the workload of personnel, ensuring timely completion of tasks and continuous improvement. Ensure continued compliance with NCSC, DHSC Cyber Assessment Framework, and HM Government Cyber security strategy. Develop, maintain, and promote security procedures and standards in line with NHSBSA requirements. Implement, monitor, and report on agreed service levels, KPIs, and standards within security operations. Oversee the lifecycle of security solution implementation, ensuring accurate translation and operation. Engage and foster relationships within the organisation and with third parties to deliver value. Assist in managing security incidents, vulnerabilities, and malfunctions, ensuring efficient resolution. Conduct forensically sound acquisitions of computer systems and media for evidence collection. Provide advice and guidance in penetration testing and improving service offerings. Carry out reviews, internal audits, and spot-checks to ensure effective operation of security measures. Provide expertise in the design and implementation of specialist security technologies and cloud systems. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job responsibilities In this role, you are accountable for 1. As the Security operations team lead you will support the Infrastructure Services Manager/Head of Cyber Security & infrastructure Services ensuring NHSBSA systems security is managed and appropriate access control and monitoring on all systems is maintained. 2. To work with NHSBSA staff and Third Parties to ensure that security standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service security blueprints for all systems and services. 3. Serves as a Subject Matter Expert (SME) and acknowledged point of contact to provide guidance on inquiries related to their area of responsibility, originating from both internal and external sources. Establishes the Cyber Security Operations team as the primary resource for advice on such matters and advises on standards and tools within their area of expertise. 4. Efficiently managing the workload of personnel and ensuring timely completion of assigned tasks to a superior standard. Continuously striving to improve both personal and business areas by coordinating and delivering work across various strands, including continuous improvement, project-related work, and operational tasks, while also promptly escalating issues as necessary. 5. Maintain detailed technical knowledge of IT Security products, systems, policies, and procedures used within the NHSBSA. 6. Ensure that all controls are in place to ensure continued compliance with the National Cyber Security Centre (NCSC) an the Department of Health and Social Care (DHSC) Cyber Assessment Framework (CAF)and continued adherence to HM Government Cyber security strategy and NCSC standards and best practice. 7. Supports the strategic direction of the Cyber security operation function by the development, maintenance, promotion and stewardship of Security Procedures and Standards, in accordance with the NHS BSAs requirements, IG policies and procedures, legislation and EU Directives. 8. Monitor, report, present or escalate issues as appropriate to the Head of Cyber Security & Infrastructure Services. 9. Implement, monitor and report on a number of areas including agreed service levels, KPI's and standards within security operations. 10. Tasked with offering proficient assistance and guidance throughout the entire lifecycle of a security solution implementation, encompassing both technical and non-technical aspects. This involves overseeing the migration of services across suppliers and working closely with architects to ensure that the solution and service design is accurately translated, built, delivered, and operated in accordance with security and business requirements. 11. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation. 12. Assist in the management of the security incident process by reviewing security incidents, vulnerabilities, and malfunctions related to the systems of NHS BSA. Take appropriate remedial actions, including addressing any performance-related targets not met by internal and external suppliers, to ensure the efficient resolution of incident. 13. Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives. 14. Research of the marketplace and constant awareness of industry trends and innovation using information to inform the Cyber security strategy of the NHSBSA and as input to design activities. 15. When required conduct forensically sound acquisitions of computer systems and associated media to accumulate evidence in the area of forensic computer science. This will require occasional periods of intense concentration to ensure any evidence collected can be used in a court of law. 16. Provide appropriate advice and guidance in penetration testing and improving the service offering. 17. Carry out reviews, internal audits and spot-checks to ensure the effective operation of (but not limited to): IDS/IPS, vulnerability and patch management, Email and Web Filtering, anti-malware, and hardening of operating systems and applications. 18. Provide expertise in the design and implementation of Specialist Security technologies and cloud technology systems such as, Azure, AWS, Oracle as well as physical device operating systems and the use of ancillary tooling for o/s management. 19. Fully engage and contribute to delivery of projects, change and continuous improvements by providing specialist information security advice. 20. Participating in procurement processes for hardware and software. Reviewing functional requirements and providing non-functional requirements to ensure the overall needs of the business are met from an ICT perspective. In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4 . click apply for full job details
To support the delivery of Musculoskeletal services across all business service channels. To be a true specialist in MSK and to incorporate this into healthcare rm's integrated model. To undertake a holistic multidisciplined assessment (by telephone or face to face) to consider clinical, personal and occupational or social risk factors and the impact of these on their condition or on their ability to work. To provide MSK advice and recommendations to address the presenting problem/s and solutions to address any underlying issues where appropriate. Key Responsibilities To deliver MSK induction training to new starters Use skill set combined with evidence and data to identify areas of MSK development across all business service channels. To work closely with Health Care Plan to deliver clinical scrutiny for MSK intervention Deliver 1:1 or group coaching for case managers to improve their basic MSK knowledge To deliver appropriate MSK calls including (but not limited to); guided self-help, aches and pains, medical solutions. To monitor incoming referrals through MSK dashboards To hold a caseload within Functional Restoration Service (NHS), deliver 1:1 and group sessions from locations within Worcestershire. To maintain knowledge of the Functional Restoration Program (NHS) and work with the MSK team to develop the service and identify areas of improvement. Attend regular MSK team huddles and contribute to service development discussions Attend monthly check ins with Team Leader Ensure MSK standard operating procedures are kept relevant and up to date across the business To be instrumental in the multidisciplinary assessment process by ensuring detailed information is gained sufficient to assess: clinical, personal and occupational and social risk factors. Expert knowledge of clinical pathways and an understanding of non-clinical pathways Identify any obstacles to recovery including any psychosocial factors. To work seamlessly with the Case Management Team and Health Care Plan to add a three-dimensional approach to the case but specifically to review objective measurements where appropriate. To maintain knowledge of your specific subject/skill area via regular CPD. To take responsibility for recognition of any training needs or further development opportunities in discussion with your Line Manager To maintain knowledge on ALL aspects of an integrated health risk management approach via regular CPD Take accountability for any errors including DPA breaches via prompt reporting to your Line Manager or other Senior Manager To work within the standards of conduct, performance and ethics of the appropriate professional body e.g. HCPC. Demonstrate team work ethos with MSK colleagues and across the wider business To develop and sustain relationships with both internal and external customers. To undertake any other task as may be reasonably required by the company Skills, knowledge and expertise Demonstrate up to date knowledge of your MSK specialism Demonstrate a broader general knowledge of a multidisciplinary assessment e.g. postural issues; psychosocial factors and nutrition. Ability to use CRM and any other appropriate systems clinical system. Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint effectively. Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders. Adopt an investigatory approach to individual problems to ensure that all obstacles are identified and removed where necessary and or appropriate. Demonstrate analytical and problem solving resolutions to the short and longer term problems identified. Plan and control activities to meet objectives identified. Manage workload effectively to meet customer deadlines and service standards. Demonstrate entrepreneurial flair and best in class innovation Ability to be able to work confidently with little supervision but at the same time be able to recognise when to seek help, support of clarification. Knowledge of general Occupational Health and Legal principles. Knowledge of the fundamentals of the healthcare rm functional health practises and how to use motivational interviewing and feedback or similar whether undertaking a telephone or face to face assessment. Qualifications and Training English and Maths GCSE Grade C or above Physiotherapy BSc (Hons) Membership of the appropriate governing body Ability to write clear and accurate English Ability to understand the impact of work on an individual and the impact of ill health and an individual's ability to work. CBT principles and motivational interviewing techniques are also a valuable skill for this role and will form part of the basic training if the skill is not present. All successful candidates will be subject to DBS checks. HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Jul 04, 2025
Full time
To support the delivery of Musculoskeletal services across all business service channels. To be a true specialist in MSK and to incorporate this into healthcare rm's integrated model. To undertake a holistic multidisciplined assessment (by telephone or face to face) to consider clinical, personal and occupational or social risk factors and the impact of these on their condition or on their ability to work. To provide MSK advice and recommendations to address the presenting problem/s and solutions to address any underlying issues where appropriate. Key Responsibilities To deliver MSK induction training to new starters Use skill set combined with evidence and data to identify areas of MSK development across all business service channels. To work closely with Health Care Plan to deliver clinical scrutiny for MSK intervention Deliver 1:1 or group coaching for case managers to improve their basic MSK knowledge To deliver appropriate MSK calls including (but not limited to); guided self-help, aches and pains, medical solutions. To monitor incoming referrals through MSK dashboards To hold a caseload within Functional Restoration Service (NHS), deliver 1:1 and group sessions from locations within Worcestershire. To maintain knowledge of the Functional Restoration Program (NHS) and work with the MSK team to develop the service and identify areas of improvement. Attend regular MSK team huddles and contribute to service development discussions Attend monthly check ins with Team Leader Ensure MSK standard operating procedures are kept relevant and up to date across the business To be instrumental in the multidisciplinary assessment process by ensuring detailed information is gained sufficient to assess: clinical, personal and occupational and social risk factors. Expert knowledge of clinical pathways and an understanding of non-clinical pathways Identify any obstacles to recovery including any psychosocial factors. To work seamlessly with the Case Management Team and Health Care Plan to add a three-dimensional approach to the case but specifically to review objective measurements where appropriate. To maintain knowledge of your specific subject/skill area via regular CPD. To take responsibility for recognition of any training needs or further development opportunities in discussion with your Line Manager To maintain knowledge on ALL aspects of an integrated health risk management approach via regular CPD Take accountability for any errors including DPA breaches via prompt reporting to your Line Manager or other Senior Manager To work within the standards of conduct, performance and ethics of the appropriate professional body e.g. HCPC. Demonstrate team work ethos with MSK colleagues and across the wider business To develop and sustain relationships with both internal and external customers. To undertake any other task as may be reasonably required by the company Skills, knowledge and expertise Demonstrate up to date knowledge of your MSK specialism Demonstrate a broader general knowledge of a multidisciplinary assessment e.g. postural issues; psychosocial factors and nutrition. Ability to use CRM and any other appropriate systems clinical system. Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint effectively. Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders. Adopt an investigatory approach to individual problems to ensure that all obstacles are identified and removed where necessary and or appropriate. Demonstrate analytical and problem solving resolutions to the short and longer term problems identified. Plan and control activities to meet objectives identified. Manage workload effectively to meet customer deadlines and service standards. Demonstrate entrepreneurial flair and best in class innovation Ability to be able to work confidently with little supervision but at the same time be able to recognise when to seek help, support of clarification. Knowledge of general Occupational Health and Legal principles. Knowledge of the fundamentals of the healthcare rm functional health practises and how to use motivational interviewing and feedback or similar whether undertaking a telephone or face to face assessment. Qualifications and Training English and Maths GCSE Grade C or above Physiotherapy BSc (Hons) Membership of the appropriate governing body Ability to write clear and accurate English Ability to understand the impact of work on an individual and the impact of ill health and an individual's ability to work. CBT principles and motivational interviewing techniques are also a valuable skill for this role and will form part of the basic training if the skill is not present. All successful candidates will be subject to DBS checks. HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: Amazon Support Services Pty Ltd - D05 Are you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you. Amazon Robotics is expanding its Technical Support Engineering team in Melbourne, and we're looking for talented engineers to join us. Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7. Worried about your lack of robotics experience? Don't be! We'll build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference! Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage. Key job responsibilities - Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions. - Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems. - High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans. - Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers. About the team We are Amazon's premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites. Please note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage. While you are "on call" for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call! Key Benefits - A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers. - Unrivaled personal and career development - When you are not learning from your teammates or new product launches, you will have access to Amazon's vast array of training and development tools. - A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme. - Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS. austechjob BASIC QUALIFICATIONS - Experience troubleshooting and debugging systems, service or platforms. - Networking Knowledge. - Unix Knowledge. - SQL Knowledge. PREFERRED QUALIFICATIONS - Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team. - Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.). - Understanding of project and change management methodologies and best practices. - Scripting knowledge in any programming language, with previous experience automating tasks via scripts. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: November 22, 2024 (Updated 2 days ago) Posted: August 19, 2024 (Updated 2 days ago) Posted: June 27, 2025 (Updated 5 days ago) Posted: June 25, 2025 (Updated 7 days ago) Posted: December 3, 2024 (Updated 8 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 04, 2025
Full time
Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: Amazon Support Services Pty Ltd - D05 Are you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you. Amazon Robotics is expanding its Technical Support Engineering team in Melbourne, and we're looking for talented engineers to join us. Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7. Worried about your lack of robotics experience? Don't be! We'll build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference! Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage. Key job responsibilities - Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions. - Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems. - High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans. - Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers. About the team We are Amazon's premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites. Please note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage. While you are "on call" for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call! Key Benefits - A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers. - Unrivaled personal and career development - When you are not learning from your teammates or new product launches, you will have access to Amazon's vast array of training and development tools. - A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme. - Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS. austechjob BASIC QUALIFICATIONS - Experience troubleshooting and debugging systems, service or platforms. - Networking Knowledge. - Unix Knowledge. - SQL Knowledge. PREFERRED QUALIFICATIONS - Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team. - Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.). - Understanding of project and change management methodologies and best practices. - Scripting knowledge in any programming language, with previous experience automating tasks via scripts. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: November 22, 2024 (Updated 2 days ago) Posted: August 19, 2024 (Updated 2 days ago) Posted: June 27, 2025 (Updated 5 days ago) Posted: June 25, 2025 (Updated 7 days ago) Posted: December 3, 2024 (Updated 8 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Records Manager/Information Governance Specialist Business Services London Records Manager/Information Governance Specialist Description Role Purpose To develop and improve our existing information governance and records management programme ensuring that appropriate quality standards and compliance with relevant legislation are met. The role-holder will provide active leadership to the Records Management team and ensure strategic and operational goals are met. Main Responsibilities General Duties: Support the London General Counsel/Head of Risk & Compliance in furthering the department's goals and aims; Concerning the Records Management team, ensure that service to practice area/department needs is met and can be demonstrated Identify and implement process improvements to all Records Management services and collaborate with the Risk & Compliance Team (R&C Team) to achieve overall departmental improvement. Promote Information Governance (IG) and Records Management (RM) services to the London office and externally in RM networks and conferences. Building and managing relationships with stakeholders within the London office Information Governance and Records Management Duties: Develop and maintain a cohesive information governance programme (projects and services) which includes physical and electronic records. This will include devising and implementing information governance frameworks and ensuring the current policies and procedures are kept up to date Ensure consistency and sustainability of IG and RM practices across the London office Identify the most appropriate records management resources to meet service requirements (including staffing, and tools) Provide specialist advice to the senior management team on information governance legislative compliance and good practice Provide a wide range of training and awareness programmes about IG and RM for a range of audiences from subject matter experts within the team to the wider office Administer the Information Barriers policy for the London office and liaise with relevant local and global teams Manage the delivery, handling, and storage of physical records including managing weekly deliveries and collections and supporting teams within the London office to manage the storage, scanning, and destruction of hard copy files Ownership of and administration of the London office record retention and destruction policy including working with external vendors and internal teams to ensure the destruction of records that have reached the end of their retention period promptly Implement a file audit process for electronic files to ensure the office complies with Firm policies regarding client file management Provision of training and support to teams on relevant RM/IG processes including Information Barriers and file management Support with data protection projects and compliance with policies where capacity permits Guide and advise on the resolution of specific information management risks and issues by effective use of software, advice, and other RM/IG resources People Management: Line management of the Records Management team, including Recruitment and performance management of the team, ensuring regular feedback is provided Professional development of the Records Management team through training, coaching, and mentoring. Ensuring that all training needs of individuals are identified Ensure that workload, workflow productivity, and quality monitoring of output and service of the whole Records team happens Financial Management and Supplier Management: Create the London Records Management budget, in conjunction with the Head of R&C Procurement of external RM services including offsite storage and relevant technology solutions (currently Iron Mountain and ICompli). On-going monitoring of spending in RM and assisting re-forecasting process. Manage and oversee the invoice and payment processes Regular supplier relationship management especially around service and product development Projects: Take responsibility for IG and RM projects assigned by the Head of R&C. Creating relevant project documentation as well as project planning, testing, implementation, and change management. Leading on communication of project status and progress both within the RM team and with key stakeholders About The Team Function The London Risk & Compliance team has a wide remit, including fulfilling the following functions: Legal, regulatory, and policy compliance General Counsel and advisory Partnership Secretarial Business Protection You will report to the Head of Risk & Compliance Your direct reports are the Records Management team Key relationships: London Office - Partners, Lawyers, Secretarial Services and Business Support About The Candidate Technical skills, qualifications and experience Extensive information governance and/or records management experience, preferably in a legal, professional services or commercial environment Information governance or records management qualification or accreditation would be desirable Able to demonstrate extensive and in-depth knowledge of relevant legislation and good practice for both physical and electronic information Extensive knowledge of both technology and non-technology solutions available for effective and robust organizational information governance Able to tailor specialist technical knowledge when giving advice or guidance on information governance and records management to a non-expert audience Competent with MSOffice (including Excel, Word, SharePoint) and comfortable with technology; able to demonstrate working in partnership with IT departments Able to organize work to allow others easy access to information and documents and can support and facilitate knowledge and information sharing Knowledge of data protection laws would be beneficial but not essential Professionalism and development: Able to anticipate future requirements and act upon them, seeing the big picture and understand cause and effect A creative and analytical thinker, bringing new ideas to the table. Able to spot problems before they occur, solve problems, and refer potential areas of concern to the Head of R&C Demonstrate a commitment to own professional development - product and technical awareness as well as trends in the market Recognise own strengths and weaknesses and take responsibility for seeking feedback and own development as a manager Demonstrate a willingness to accept change and strive to be an effective change manager. Ability to provide leadership and make constructive changes regarding the delivery of information governance and records management services Client Service: Continually strive to deliver the highest level of service Work to understand (internal)clients' needs. Regularly seeks feedback to improve the service offered and implements performance improvement measures based on feedback Utilize resources appropriately and be aware of the commercial and legal implications in a situation Communications Skills: Good English communication skills, both written and verbal Can adapt communication style to suit the audience and able to persuade and influence at all levels Is positive, polite, and attentive in all situations, responding promptly to requests Work Management: Will constantly seek more efficient ways of doing things Manage and control expenditure within budget, justify and defend financial management decisions Able to manage own workload and time effectively Aware of other team members' workloads and actively seeks to support and assist colleagues Able to plan and manage several projects in a dynamic environment. People Management: Able to motivate and lead a team Provide constructive, timely, and honest feedback on performance at all levels - identifies and rewards positive behavior and encourages team members to develop both technical and practical skills Demonstrate best practice in delegating to, supervising, and involving people effectively, seeking to play to the team's strengths Ensure that the team adheres to team standards, procedures, and templates. Willing to challenge the team on how things are done and offer solutions to improve efficiency Build effective working relationships with colleagues at all levels and across teams Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. . click apply for full job details
Jul 03, 2025
Full time
Records Manager/Information Governance Specialist Business Services London Records Manager/Information Governance Specialist Description Role Purpose To develop and improve our existing information governance and records management programme ensuring that appropriate quality standards and compliance with relevant legislation are met. The role-holder will provide active leadership to the Records Management team and ensure strategic and operational goals are met. Main Responsibilities General Duties: Support the London General Counsel/Head of Risk & Compliance in furthering the department's goals and aims; Concerning the Records Management team, ensure that service to practice area/department needs is met and can be demonstrated Identify and implement process improvements to all Records Management services and collaborate with the Risk & Compliance Team (R&C Team) to achieve overall departmental improvement. Promote Information Governance (IG) and Records Management (RM) services to the London office and externally in RM networks and conferences. Building and managing relationships with stakeholders within the London office Information Governance and Records Management Duties: Develop and maintain a cohesive information governance programme (projects and services) which includes physical and electronic records. This will include devising and implementing information governance frameworks and ensuring the current policies and procedures are kept up to date Ensure consistency and sustainability of IG and RM practices across the London office Identify the most appropriate records management resources to meet service requirements (including staffing, and tools) Provide specialist advice to the senior management team on information governance legislative compliance and good practice Provide a wide range of training and awareness programmes about IG and RM for a range of audiences from subject matter experts within the team to the wider office Administer the Information Barriers policy for the London office and liaise with relevant local and global teams Manage the delivery, handling, and storage of physical records including managing weekly deliveries and collections and supporting teams within the London office to manage the storage, scanning, and destruction of hard copy files Ownership of and administration of the London office record retention and destruction policy including working with external vendors and internal teams to ensure the destruction of records that have reached the end of their retention period promptly Implement a file audit process for electronic files to ensure the office complies with Firm policies regarding client file management Provision of training and support to teams on relevant RM/IG processes including Information Barriers and file management Support with data protection projects and compliance with policies where capacity permits Guide and advise on the resolution of specific information management risks and issues by effective use of software, advice, and other RM/IG resources People Management: Line management of the Records Management team, including Recruitment and performance management of the team, ensuring regular feedback is provided Professional development of the Records Management team through training, coaching, and mentoring. Ensuring that all training needs of individuals are identified Ensure that workload, workflow productivity, and quality monitoring of output and service of the whole Records team happens Financial Management and Supplier Management: Create the London Records Management budget, in conjunction with the Head of R&C Procurement of external RM services including offsite storage and relevant technology solutions (currently Iron Mountain and ICompli). On-going monitoring of spending in RM and assisting re-forecasting process. Manage and oversee the invoice and payment processes Regular supplier relationship management especially around service and product development Projects: Take responsibility for IG and RM projects assigned by the Head of R&C. Creating relevant project documentation as well as project planning, testing, implementation, and change management. Leading on communication of project status and progress both within the RM team and with key stakeholders About The Team Function The London Risk & Compliance team has a wide remit, including fulfilling the following functions: Legal, regulatory, and policy compliance General Counsel and advisory Partnership Secretarial Business Protection You will report to the Head of Risk & Compliance Your direct reports are the Records Management team Key relationships: London Office - Partners, Lawyers, Secretarial Services and Business Support About The Candidate Technical skills, qualifications and experience Extensive information governance and/or records management experience, preferably in a legal, professional services or commercial environment Information governance or records management qualification or accreditation would be desirable Able to demonstrate extensive and in-depth knowledge of relevant legislation and good practice for both physical and electronic information Extensive knowledge of both technology and non-technology solutions available for effective and robust organizational information governance Able to tailor specialist technical knowledge when giving advice or guidance on information governance and records management to a non-expert audience Competent with MSOffice (including Excel, Word, SharePoint) and comfortable with technology; able to demonstrate working in partnership with IT departments Able to organize work to allow others easy access to information and documents and can support and facilitate knowledge and information sharing Knowledge of data protection laws would be beneficial but not essential Professionalism and development: Able to anticipate future requirements and act upon them, seeing the big picture and understand cause and effect A creative and analytical thinker, bringing new ideas to the table. Able to spot problems before they occur, solve problems, and refer potential areas of concern to the Head of R&C Demonstrate a commitment to own professional development - product and technical awareness as well as trends in the market Recognise own strengths and weaknesses and take responsibility for seeking feedback and own development as a manager Demonstrate a willingness to accept change and strive to be an effective change manager. Ability to provide leadership and make constructive changes regarding the delivery of information governance and records management services Client Service: Continually strive to deliver the highest level of service Work to understand (internal)clients' needs. Regularly seeks feedback to improve the service offered and implements performance improvement measures based on feedback Utilize resources appropriately and be aware of the commercial and legal implications in a situation Communications Skills: Good English communication skills, both written and verbal Can adapt communication style to suit the audience and able to persuade and influence at all levels Is positive, polite, and attentive in all situations, responding promptly to requests Work Management: Will constantly seek more efficient ways of doing things Manage and control expenditure within budget, justify and defend financial management decisions Able to manage own workload and time effectively Aware of other team members' workloads and actively seeks to support and assist colleagues Able to plan and manage several projects in a dynamic environment. People Management: Able to motivate and lead a team Provide constructive, timely, and honest feedback on performance at all levels - identifies and rewards positive behavior and encourages team members to develop both technical and practical skills Demonstrate best practice in delegating to, supervising, and involving people effectively, seeking to play to the team's strengths Ensure that the team adheres to team standards, procedures, and templates. Willing to challenge the team on how things are done and offer solutions to improve efficiency Build effective working relationships with colleagues at all levels and across teams Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. . click apply for full job details
