Job role: Infrastructure Support Specialist Location: Reading (Hybrid - On-site with some flexibility) Salary: £50,000 + Benefits Are you an experienced IT professional with a passion for infrastructure and hands-on support? Do you thrive in a dynamic, collaborative environment where your skills can make a real impact? If so, we'd love to hear from you. We're looking for an Infrastructure Support Specialist to join our growing Technology team. You'll take the lead on a range of technical initiatives, supporting both internal and external users across diverse platforms and systems. This is an exciting opportunity to be at the heart of infrastructure operations and contribute to high-profile projects while ensuring stability, performance, and security across our estate. What You'll Be Doing Leading customer-facing infrastructure projects from planning through to delivery. Installing, configuring, and maintaining internal and external infrastructure including servers, networking hardware, and storage. Troubleshooting and resolving technical issues across hardware, software, and networks. Performing routine updates, patching, and system performance monitoring. Implementing and maintaining security measures including endpoint protection. Creating and updating technical documentation such as diagrams, configurations, and procedures. Providing responsive support to end-users and contributing to continuous improvement. What We're Looking For Essential Skills & Experience: Right to work in the UK (background checks may be required). Experience in a helpdesk or technical support environment. Strong troubleshooting skills and a proactive mindset. Experience with Windows Server, Linux (Ubuntu), and Microsoft 365. Good understanding of networking: VLANs, STP, Cisco IOS, etc. Familiarity with VMware, Hyper-V, or Docker. Knowledge of databases such as MS SQL Server, MySQL, or MariaDB. Hands-on experience with Microsoft Entra / Azure and Intune. Excellent communication, attention to detail, and multitasking abilities. Desirable: Experience with Microsoft Exchange, iMail, and cloud platforms like AWS or Azure. Knowledge of cybersecurity frameworks (e.g. ISO 27001, Zero Trust). Exposure to hardware for drone detection (radars, RF sensors, etc.). This is an urgent role, if you match the skill set, please email your CV to or call me on
Jul 05, 2025
Full time
Job role: Infrastructure Support Specialist Location: Reading (Hybrid - On-site with some flexibility) Salary: £50,000 + Benefits Are you an experienced IT professional with a passion for infrastructure and hands-on support? Do you thrive in a dynamic, collaborative environment where your skills can make a real impact? If so, we'd love to hear from you. We're looking for an Infrastructure Support Specialist to join our growing Technology team. You'll take the lead on a range of technical initiatives, supporting both internal and external users across diverse platforms and systems. This is an exciting opportunity to be at the heart of infrastructure operations and contribute to high-profile projects while ensuring stability, performance, and security across our estate. What You'll Be Doing Leading customer-facing infrastructure projects from planning through to delivery. Installing, configuring, and maintaining internal and external infrastructure including servers, networking hardware, and storage. Troubleshooting and resolving technical issues across hardware, software, and networks. Performing routine updates, patching, and system performance monitoring. Implementing and maintaining security measures including endpoint protection. Creating and updating technical documentation such as diagrams, configurations, and procedures. Providing responsive support to end-users and contributing to continuous improvement. What We're Looking For Essential Skills & Experience: Right to work in the UK (background checks may be required). Experience in a helpdesk or technical support environment. Strong troubleshooting skills and a proactive mindset. Experience with Windows Server, Linux (Ubuntu), and Microsoft 365. Good understanding of networking: VLANs, STP, Cisco IOS, etc. Familiarity with VMware, Hyper-V, or Docker. Knowledge of databases such as MS SQL Server, MySQL, or MariaDB. Hands-on experience with Microsoft Entra / Azure and Intune. Excellent communication, attention to detail, and multitasking abilities. Desirable: Experience with Microsoft Exchange, iMail, and cloud platforms like AWS or Azure. Knowledge of cybersecurity frameworks (e.g. ISO 27001, Zero Trust). Exposure to hardware for drone detection (radars, RF sensors, etc.). This is an urgent role, if you match the skill set, please email your CV to or call me on
IT Infrastructure Engineer - NO SPONSORSHIP IT Department - (Office based five days per week in Watford, Hertfordshire) Permanent role You will need to be available to be in the office 5 days a week and would be expected to be in 5 days during the probationary period. After the probationary period, there would be the opportunity to work 1 day at home and 4 days in the office (although they would still need to be available 5 days a week if the business required this). An opportunity has arisen in the IT department for an infrastructure engineer. Based at head office in Watford (eight minute's walk from Watford Junction Train Station), working in the infrastructure team, you will report to the IT/Security Manager and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too. Role: Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary) Performing server administration, in line with business requirements and security needs Contributing to IT projects, in line with business focus Managing and supporting local and cloud services for availability/health/capacity The role will require: A thorough understanding of troubleshooting IT problems Enthusiasm and initiative to prioritise and resolve issues quickly Excellent team and communications skills Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting Hardware and life cycle management of servers and workstation/laptops Administering and supporting e-mail server, Active Directory and business continuity Articulating technical concepts to a varied business audience Advising third parties on how their technologies integrate with the core systems Working alongside architects and project teams to implement new technologies and systems Key skills/experience: Significant experience in supporting an IT infrastructure Microsoft Windows server build, support, troubleshooting and upgrading (all versions) Linux server build, support, troubleshooting and upgrading (all versions), including Puppet WhatsUp Gold management and response of alerting Azure, Microsoft Office 365, Entra, InTune and AWS cloud system build and management Microsoft Hyper-V management and upgrade; config/build of guests/hosts to template E-mail management, including backup, business continuity and tape management, ideally in NetBackup and AvePoint TrustLayer e-mail-archiving management, configuration, support and upgrades Microsoft Exchange management, build and business continuity Advanced Microsoft Windows desktop troubleshooting Storage area network configuration and management, based on fibre channel Fabric Switch management Hardware build, management and troubleshooting of HP systems Microsoft Active Directory DNS and Group Policy management Microsoft Systems Centre management, troubleshooting and packaging PKI management Additional skills: Microsoft clustering knowledge Network knowledge, including management of firewall rules and Cisco switches Data loss prevention implementations Capacity management Past experience in, and understanding of, software licensing Awareness of current trends and technologies, with the ability to formulate technical solutions Salary and benefits: Competitive salary 25 days' paid holiday (plus bank holidays) pro rata; head-office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme Note: No visitors parking on site. Candidates will need to park at Watford Junction station, approximately an 8-minute walk. Staff parking will be available after 13 weeks, with reimbursement options. Please note you will receive an automated response confirming receipt of your CV. Morgan Philips Group is a global talent solutions business committed to equal opportunity employment and non-discrimination in hiring practices.
Jul 04, 2025
Full time
IT Infrastructure Engineer - NO SPONSORSHIP IT Department - (Office based five days per week in Watford, Hertfordshire) Permanent role You will need to be available to be in the office 5 days a week and would be expected to be in 5 days during the probationary period. After the probationary period, there would be the opportunity to work 1 day at home and 4 days in the office (although they would still need to be available 5 days a week if the business required this). An opportunity has arisen in the IT department for an infrastructure engineer. Based at head office in Watford (eight minute's walk from Watford Junction Train Station), working in the infrastructure team, you will report to the IT/Security Manager and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too. Role: Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary) Performing server administration, in line with business requirements and security needs Contributing to IT projects, in line with business focus Managing and supporting local and cloud services for availability/health/capacity The role will require: A thorough understanding of troubleshooting IT problems Enthusiasm and initiative to prioritise and resolve issues quickly Excellent team and communications skills Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting Hardware and life cycle management of servers and workstation/laptops Administering and supporting e-mail server, Active Directory and business continuity Articulating technical concepts to a varied business audience Advising third parties on how their technologies integrate with the core systems Working alongside architects and project teams to implement new technologies and systems Key skills/experience: Significant experience in supporting an IT infrastructure Microsoft Windows server build, support, troubleshooting and upgrading (all versions) Linux server build, support, troubleshooting and upgrading (all versions), including Puppet WhatsUp Gold management and response of alerting Azure, Microsoft Office 365, Entra, InTune and AWS cloud system build and management Microsoft Hyper-V management and upgrade; config/build of guests/hosts to template E-mail management, including backup, business continuity and tape management, ideally in NetBackup and AvePoint TrustLayer e-mail-archiving management, configuration, support and upgrades Microsoft Exchange management, build and business continuity Advanced Microsoft Windows desktop troubleshooting Storage area network configuration and management, based on fibre channel Fabric Switch management Hardware build, management and troubleshooting of HP systems Microsoft Active Directory DNS and Group Policy management Microsoft Systems Centre management, troubleshooting and packaging PKI management Additional skills: Microsoft clustering knowledge Network knowledge, including management of firewall rules and Cisco switches Data loss prevention implementations Capacity management Past experience in, and understanding of, software licensing Awareness of current trends and technologies, with the ability to formulate technical solutions Salary and benefits: Competitive salary 25 days' paid holiday (plus bank holidays) pro rata; head-office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme Note: No visitors parking on site. Candidates will need to park at Watford Junction station, approximately an 8-minute walk. Staff parking will be available after 13 weeks, with reimbursement options. Please note you will receive an automated response confirming receipt of your CV. Morgan Philips Group is a global talent solutions business committed to equal opportunity employment and non-discrimination in hiring practices.
Established in 2002, Greenhouse Sports charity is leading the fight for a future where youngpeople are supported and empowered, whatever their challenges, through sport.Children from disadvantaged backgrounds are missing out on crucial opportunities available to their wealthier peers, leading to dire consequences such as academic struggles, exclusion, crime, gang violence and mental health issues.We coach and mentor young people from deprived backgrounds because the crisis for children living in deprivation is real and it is urgent. Our magic is the Greenhouse coach, sports coach, trained mentor and role-model combined. Over the last 2 decades these coaches have worked with more than 50,000 secondary school children in London to help them fulfil their potential. In 2020 we expanded our delivery beyond London for the first time, launching a programme of work to support children earlier in their lives at primary school. This expansion of services is critical to meeting the needs of young people growing up in poverty today, and we are committed to continue expanding these services in the years to come. The Person Are you ready to kick-start your IT career and make a meaningful impact on young lives? We have an amazing opportunity for a pro-active and passionate individual like you! We are looking for the following: A can-do attitude with a passion for making a difference. Strong problem-solving skills and meticulous attention to detail. Excellent communication and interpersonal abilities. Familiarity with Microsoft products and operating systems (Windows, Office365, etc.). Eagerness to learn from experienced IT professionals and work as part of a dynamic team. Experience working in a Helpdesk environment Proven ability to install and configure IT equipment Experience of training users and preparing user guides The Role Be the front-line IT hero, providing first point of contact support for technical issues raised by our dedicated staff. Take charge of end user hardware and software configurations, as well as conducting user training and inductions. Dive into a hands-on role, efficiently investigating and resolving incidents and requests. Play an integral role in supporting our inspiring coaches and back office staff to transform the lives of young people. Collaborate closely with colleagues across the department to ensure excellent IT support services. Manage support tickets using our state-of-the-art helpdesk system, following established protocols and escalating issues as needed. What We Offer Growth : Nurturing your IT support and work skills through a variety of engaging tasks and activities. Flexibility : Embrace a hybrid role, spending 2 days a week in the office and the rest working remotely. No Long hour culture. Our employees work hard within their contractual hours, but we strongly discourage late working. We value the quality and efficiency of your work - not the length of time you put in. Benefits: 20 days' paid holiday, increasing by 1 day a year up to 25 days after you have been with us for five years. Paid bank and public holidays on top. In addition, each year we close for 2 weeks over Christmas meaning you'll get another 7 days paid holiday each year to take over the festive period. Cutting-Edge Technology: Work with the latest and greatest technology, including Windows 11, Office365, Apple iPhones, MS Surface devices, MS Intune, AV equipment, Meraki WiFi access points and more. Cloud Technology: Gain valuable experience with VMWare, Windows Server, and MS Azure. Application Deadline: Sunday 20 July at 23:59 hours Interviews will be held in person at our head office in Marylebone, specifically at the Greenhouse Sports Centre. These interviews are scheduled for Thursday 24 and Monday 28 July. Skills and ability testing may form part of the selection process Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers. £23,000-£26,000 per annum (dependent on experience)
Jul 04, 2025
Full time
Established in 2002, Greenhouse Sports charity is leading the fight for a future where youngpeople are supported and empowered, whatever their challenges, through sport.Children from disadvantaged backgrounds are missing out on crucial opportunities available to their wealthier peers, leading to dire consequences such as academic struggles, exclusion, crime, gang violence and mental health issues.We coach and mentor young people from deprived backgrounds because the crisis for children living in deprivation is real and it is urgent. Our magic is the Greenhouse coach, sports coach, trained mentor and role-model combined. Over the last 2 decades these coaches have worked with more than 50,000 secondary school children in London to help them fulfil their potential. In 2020 we expanded our delivery beyond London for the first time, launching a programme of work to support children earlier in their lives at primary school. This expansion of services is critical to meeting the needs of young people growing up in poverty today, and we are committed to continue expanding these services in the years to come. The Person Are you ready to kick-start your IT career and make a meaningful impact on young lives? We have an amazing opportunity for a pro-active and passionate individual like you! We are looking for the following: A can-do attitude with a passion for making a difference. Strong problem-solving skills and meticulous attention to detail. Excellent communication and interpersonal abilities. Familiarity with Microsoft products and operating systems (Windows, Office365, etc.). Eagerness to learn from experienced IT professionals and work as part of a dynamic team. Experience working in a Helpdesk environment Proven ability to install and configure IT equipment Experience of training users and preparing user guides The Role Be the front-line IT hero, providing first point of contact support for technical issues raised by our dedicated staff. Take charge of end user hardware and software configurations, as well as conducting user training and inductions. Dive into a hands-on role, efficiently investigating and resolving incidents and requests. Play an integral role in supporting our inspiring coaches and back office staff to transform the lives of young people. Collaborate closely with colleagues across the department to ensure excellent IT support services. Manage support tickets using our state-of-the-art helpdesk system, following established protocols and escalating issues as needed. What We Offer Growth : Nurturing your IT support and work skills through a variety of engaging tasks and activities. Flexibility : Embrace a hybrid role, spending 2 days a week in the office and the rest working remotely. No Long hour culture. Our employees work hard within their contractual hours, but we strongly discourage late working. We value the quality and efficiency of your work - not the length of time you put in. Benefits: 20 days' paid holiday, increasing by 1 day a year up to 25 days after you have been with us for five years. Paid bank and public holidays on top. In addition, each year we close for 2 weeks over Christmas meaning you'll get another 7 days paid holiday each year to take over the festive period. Cutting-Edge Technology: Work with the latest and greatest technology, including Windows 11, Office365, Apple iPhones, MS Surface devices, MS Intune, AV equipment, Meraki WiFi access points and more. Cloud Technology: Gain valuable experience with VMWare, Windows Server, and MS Azure. Application Deadline: Sunday 20 July at 23:59 hours Interviews will be held in person at our head office in Marylebone, specifically at the Greenhouse Sports Centre. These interviews are scheduled for Thursday 24 and Monday 28 July. Skills and ability testing may form part of the selection process Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers. £23,000-£26,000 per annum (dependent on experience)
As a Lead Tech Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team. What you'll do: Represent the service desk and local infrastructure services Prioritise tickets / service requests Resolve issues within our agreed SLA's Participate in Global Technology projects Support the Sony Music Global Technology environment, including hardware, software, tools and applications Troubleshoot across all common computing platforms and hardware Software installation and updates Who you are: Previous helpdesk/desktop/infrastructure support experience in a corporate environment Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools Must show initiative and be able to work independently Analytical skills and technical troubleshooting Ability to work under pressure and meet deadlines Flexible with work schedule What we give you: You join a vibrant global community with the opportunity to channel your passion every day A modern office environment designed for you, empowering you to bring your best Investment in your professional growth and development enabling you to thrive in our vibrant community The space to accelerate progress, positively disrupt and create what happens next We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break Equal Opportunities As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability. Privacy Policy Please clickhere to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information. Please note that applicants must be at least 18 years of age. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Current Notice Period Gross Annual Salary Expectations (£GBP) Do You Require Sponsorship to Work in the Job Location? Select Please can you confirm that you are aged 18 or above? Select Have you been previously employed at Sony Music Entertainment? Select I certify that all information I have supplied on this form is correct to the best of my knowledge. I understand that omissions or deliberate misinformation will disqualify my application and if hired, would serve as grounds for dismissal. Select The purpose of these questions is tohelp us evaluate and improve our diversity and inclusion efforts. Please note that answering is completely voluntary, your answers are anonymous and separate from your application. Whether or not you choose to take part has will not affect on your job application with us and any information you submit here will be kept secure and confidential and separate from your personal data and job application. Age Select Gender Identity Select Race Select Nationality Select Sexual Orientation Select Disability Status Select Parental Status Select Select Select Education (Highest level achieved by your parents/guardians) Select By checking this box, I consent to Sony Music Entertainment UK collecting, storing, and processing my responses to the demographic data surveys above.
Jul 04, 2025
Full time
As a Lead Tech Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team. What you'll do: Represent the service desk and local infrastructure services Prioritise tickets / service requests Resolve issues within our agreed SLA's Participate in Global Technology projects Support the Sony Music Global Technology environment, including hardware, software, tools and applications Troubleshoot across all common computing platforms and hardware Software installation and updates Who you are: Previous helpdesk/desktop/infrastructure support experience in a corporate environment Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools Must show initiative and be able to work independently Analytical skills and technical troubleshooting Ability to work under pressure and meet deadlines Flexible with work schedule What we give you: You join a vibrant global community with the opportunity to channel your passion every day A modern office environment designed for you, empowering you to bring your best Investment in your professional growth and development enabling you to thrive in our vibrant community The space to accelerate progress, positively disrupt and create what happens next We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break Equal Opportunities As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability. Privacy Policy Please clickhere to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information. Please note that applicants must be at least 18 years of age. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Current Notice Period Gross Annual Salary Expectations (£GBP) Do You Require Sponsorship to Work in the Job Location? Select Please can you confirm that you are aged 18 or above? Select Have you been previously employed at Sony Music Entertainment? Select I certify that all information I have supplied on this form is correct to the best of my knowledge. I understand that omissions or deliberate misinformation will disqualify my application and if hired, would serve as grounds for dismissal. Select The purpose of these questions is tohelp us evaluate and improve our diversity and inclusion efforts. Please note that answering is completely voluntary, your answers are anonymous and separate from your application. Whether or not you choose to take part has will not affect on your job application with us and any information you submit here will be kept secure and confidential and separate from your personal data and job application. Age Select Gender Identity Select Race Select Nationality Select Sexual Orientation Select Disability Status Select Parental Status Select Select Select Education (Highest level achieved by your parents/guardians) Select By checking this box, I consent to Sony Music Entertainment UK collecting, storing, and processing my responses to the demographic data surveys above.
IT Helpdesk Technician 35,000 per annum Thurrock, Essex Monday-Friday, 8am-5pm Must have a driving license to be considered for this role Are you an enthusiastic IT professional ready to make a difference in a dynamic team? We are seeking a motivated IT Helpdesk Technician to join our client's growing IT operations in the construction industry! If you love solving tech problems and providing excellent support, this is the role for you! Key Responsibilities: As an IT Helpdesk Technician, you will play a vital role in supporting our client's technology needs. Your responsibilities will include: Preparing and configuring laptops, desktops, and other hardware for new and existing staff. Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally. Managing and monitoring software licences to ensure compliance and optimise usage. Supporting user account management, access permissions, and security policies. Assisting with onboarding and offboarding of staff, including IT setup and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration and support. Experience with Microsoft Azure / Entra ID (formerly Azure AD). Hands-on knowledge of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate). Experience with ticketing systems and remote support tools. Familiarity with ITIL best practises. Basic networking knowledge (DNS, DHCP, VPN). What They Offer: Joining my client's team means you'll enjoy: A collaborative and supportive team environment where your contributions are valued. Opportunities for technical growth and career development in an engaging workplace. Access to training resources and certification support to help you excel. Flexible working arrangements (where applicable) to fit your lifestyle. If you're excited to be part of a vibrant team and help drive the IT operations forward, we want to hear from you! Apply now and take the next step in your IT career! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 02, 2025
Full time
IT Helpdesk Technician 35,000 per annum Thurrock, Essex Monday-Friday, 8am-5pm Must have a driving license to be considered for this role Are you an enthusiastic IT professional ready to make a difference in a dynamic team? We are seeking a motivated IT Helpdesk Technician to join our client's growing IT operations in the construction industry! If you love solving tech problems and providing excellent support, this is the role for you! Key Responsibilities: As an IT Helpdesk Technician, you will play a vital role in supporting our client's technology needs. Your responsibilities will include: Preparing and configuring laptops, desktops, and other hardware for new and existing staff. Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally. Managing and monitoring software licences to ensure compliance and optimise usage. Supporting user account management, access permissions, and security policies. Assisting with onboarding and offboarding of staff, including IT setup and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration and support. Experience with Microsoft Azure / Entra ID (formerly Azure AD). Hands-on knowledge of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate). Experience with ticketing systems and remote support tools. Familiarity with ITIL best practises. Basic networking knowledge (DNS, DHCP, VPN). What They Offer: Joining my client's team means you'll enjoy: A collaborative and supportive team environment where your contributions are valued. Opportunities for technical growth and career development in an engaging workplace. Access to training resources and certification support to help you excel. Flexible working arrangements (where applicable) to fit your lifestyle. If you're excited to be part of a vibrant team and help drive the IT operations forward, we want to hear from you! Apply now and take the next step in your IT career! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: IT Support Administrator Salary: £25(Apply online only) - £33(Apply online only) Location: UK (Office-Based) Are you a tech-savvy problem-solver with a passion for cloud technologies and delivering first-class IT support? We're looking for an IT Support Administrator to join our Clients dynamic and forward-thinking IT team in an office-based role in the UK. About the Role As the IT Support Administrator, you'll take a hands-on role in managing and supporting their cloud-based infrastructure, focusing on Microsoft 365, Entra ID, Intune, Samsung Knox, and Cambium network solutions. Your mission: to keep systems, devices, and networks running smoothly so their teams can thrive. You'll collaborate closely with the Head of IT to improve IT processes, enhance security, and drive continuous improvements across the technology environment. What You'll Be Doing: Microsoft 365 (Cloud) Administration Manage and optimise Office 365, Teams, OneDrive, SharePoint, user access, licensing, and security policies. Identity Management via Entra ID (formerly Azure AD) Configure MFA, conditional access, and manage user lifecycles to ensure secure and seamless access. Mobile Device Management (MDM) Use Intune and Samsung Knox to set up, secure, and monitor mobile devices across platforms. Network Infrastructure Management Maintain and support Cambium-based wireless networks, routers, switches, and monitor performance. IT Support & Helpdesk Oversight Provide responsive issue resolution across cloud services, hardware, and connectivity; manage helpdesk tickets and user satisfaction. User Training & Documentation Train employees on Microsoft 365 tools, device security, and best practices. Maintain clear IT documentation and procedures. Hardware Deployment & Vendor Liaison Manage device rollouts and liaise with third-party suppliers for hardware/software and service agreements. Security & Compliance Use tools like Microsoft Defender and Entra to monitor and maintain secure access to company systems and data. What You'll Need Strong experience with Microsoft 365, including SharePoint, Teams, and OneDrive. Proficiency in Entra ID (Azure AD) for identity and access management. Hands-on experience with Intune and Samsung Knox for MDM. Familiarity with Cambium wireless/networking hardware. Strong understanding of Windows 10/11, Windows Server (Apply online only , and Active Directory. Knowledge of cloud security and endpoint protection practices. Experience with service desk operations and IT ticketing systems. IT certifications are a plus (e.g. Microsoft Certified: Modern Desktop Administrator Associate). Who You Are Customer-focused: You provide clear, supportive tech guidance. Problem-solver: You approach challenges with logic, urgency, and care. Collaborative: You work well in a team and communicate effectively across departments. Organised & Detail-Oriented: You keep documentation sharp and workflows tight. Ethical & Dependable: Trusted to handle sensitive systems and data responsibly. Eager to Learn: You stay current with tech trends and are ready to grow your skillset. Bonus Points For Experience with scripting or automation (PowerShell, Azure CLI). Familiarity with other cloud platforms (Azure, AWS, Google Cloud). Involvement in IT project management or migrations to cloud environments. Working Hours Standard office hours with occasional flexibility required to support international teams or critical updates. Ready to make a difference in a cloud-first, mobile-friendly IT environment? Apply now and step into this IT Support Admin position, playing a key part in a team where your expertise keeps everything connected, secure, and running at its best. Alternatively, contact Nathan Kew (url removed) or call (phone number removed)
Jul 02, 2025
Full time
Job Title: IT Support Administrator Salary: £25(Apply online only) - £33(Apply online only) Location: UK (Office-Based) Are you a tech-savvy problem-solver with a passion for cloud technologies and delivering first-class IT support? We're looking for an IT Support Administrator to join our Clients dynamic and forward-thinking IT team in an office-based role in the UK. About the Role As the IT Support Administrator, you'll take a hands-on role in managing and supporting their cloud-based infrastructure, focusing on Microsoft 365, Entra ID, Intune, Samsung Knox, and Cambium network solutions. Your mission: to keep systems, devices, and networks running smoothly so their teams can thrive. You'll collaborate closely with the Head of IT to improve IT processes, enhance security, and drive continuous improvements across the technology environment. What You'll Be Doing: Microsoft 365 (Cloud) Administration Manage and optimise Office 365, Teams, OneDrive, SharePoint, user access, licensing, and security policies. Identity Management via Entra ID (formerly Azure AD) Configure MFA, conditional access, and manage user lifecycles to ensure secure and seamless access. Mobile Device Management (MDM) Use Intune and Samsung Knox to set up, secure, and monitor mobile devices across platforms. Network Infrastructure Management Maintain and support Cambium-based wireless networks, routers, switches, and monitor performance. IT Support & Helpdesk Oversight Provide responsive issue resolution across cloud services, hardware, and connectivity; manage helpdesk tickets and user satisfaction. User Training & Documentation Train employees on Microsoft 365 tools, device security, and best practices. Maintain clear IT documentation and procedures. Hardware Deployment & Vendor Liaison Manage device rollouts and liaise with third-party suppliers for hardware/software and service agreements. Security & Compliance Use tools like Microsoft Defender and Entra to monitor and maintain secure access to company systems and data. What You'll Need Strong experience with Microsoft 365, including SharePoint, Teams, and OneDrive. Proficiency in Entra ID (Azure AD) for identity and access management. Hands-on experience with Intune and Samsung Knox for MDM. Familiarity with Cambium wireless/networking hardware. Strong understanding of Windows 10/11, Windows Server (Apply online only , and Active Directory. Knowledge of cloud security and endpoint protection practices. Experience with service desk operations and IT ticketing systems. IT certifications are a plus (e.g. Microsoft Certified: Modern Desktop Administrator Associate). Who You Are Customer-focused: You provide clear, supportive tech guidance. Problem-solver: You approach challenges with logic, urgency, and care. Collaborative: You work well in a team and communicate effectively across departments. Organised & Detail-Oriented: You keep documentation sharp and workflows tight. Ethical & Dependable: Trusted to handle sensitive systems and data responsibly. Eager to Learn: You stay current with tech trends and are ready to grow your skillset. Bonus Points For Experience with scripting or automation (PowerShell, Azure CLI). Familiarity with other cloud platforms (Azure, AWS, Google Cloud). Involvement in IT project management or migrations to cloud environments. Working Hours Standard office hours with occasional flexibility required to support international teams or critical updates. Ready to make a difference in a cloud-first, mobile-friendly IT environment? Apply now and step into this IT Support Admin position, playing a key part in a team where your expertise keeps everything connected, secure, and running at its best. Alternatively, contact Nathan Kew (url removed) or call (phone number removed)
My client based near St Neots, Cambridgeshire are seeking a proactive, customer-focused IT Administrator (1st/2nd Line Support) to join their dynamic IT team. In this role, you will be responsible for managing and supporting their cloud-based IT infrastructure, focusing on: Microsoft 365 Entra Intune Samsung Knox Cambium for network infrastructure You will play a critical role in ensuring the systems, networks, and hardware work seamlessly across the organisation, enabling the teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure. Role Overview: As the IT Support Administrator, you will be responsible for the management and support of the cloud-based systems. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. Youll also collaborate with the Head of IT to continually improve processes, security, and efficiency across the IT environment. Key Responsibilities: Microsoft 365 Administration (Cloud-Based) Entra ID Management Mobile Device Management (MDM) Network Infrastructure Management (Cambium) Issue Resolution Helpdesk Management Desk-Side & Remote Support Documentation & Reporting Security & Compliance Training & Development Hardware Deployment & Integration Supplier & Vendor Liaison Continuous Improvement Skills and Qualifications: Strong experience in managing Microsoft 365 (in a cloud-based environment, Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management. Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS). Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks. Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations. Strong understanding of IT systems, networks, hardware, and software. Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications. Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory. Familiarity with Android OS and Apple Mac OS, including iOS. IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential. Previous Experience: Proven experience in cloud-based IT support, systems administration, and desktop support. Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox. Experience in administering and supporting Microsoft 365 services and cloud-based applications. Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. Familiarity with IT ticketing systems, ITIL practices, and service desk operations. Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Jul 02, 2025
Full time
My client based near St Neots, Cambridgeshire are seeking a proactive, customer-focused IT Administrator (1st/2nd Line Support) to join their dynamic IT team. In this role, you will be responsible for managing and supporting their cloud-based IT infrastructure, focusing on: Microsoft 365 Entra Intune Samsung Knox Cambium for network infrastructure You will play a critical role in ensuring the systems, networks, and hardware work seamlessly across the organisation, enabling the teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure. Role Overview: As the IT Support Administrator, you will be responsible for the management and support of the cloud-based systems. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. Youll also collaborate with the Head of IT to continually improve processes, security, and efficiency across the IT environment. Key Responsibilities: Microsoft 365 Administration (Cloud-Based) Entra ID Management Mobile Device Management (MDM) Network Infrastructure Management (Cambium) Issue Resolution Helpdesk Management Desk-Side & Remote Support Documentation & Reporting Security & Compliance Training & Development Hardware Deployment & Integration Supplier & Vendor Liaison Continuous Improvement Skills and Qualifications: Strong experience in managing Microsoft 365 (in a cloud-based environment, Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management. Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS). Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks. Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations. Strong understanding of IT systems, networks, hardware, and software. Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications. Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory. Familiarity with Android OS and Apple Mac OS, including iOS. IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential. Previous Experience: Proven experience in cloud-based IT support, systems administration, and desktop support. Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox. Experience in administering and supporting Microsoft 365 services and cloud-based applications. Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. Familiarity with IT ticketing systems, ITIL practices, and service desk operations. Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Nextech Group Ltd
Newcastle Upon Tyne, Tyne And Wear
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
Jul 02, 2025
Full time
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
ICT Engineer - Senior Infrastructure Engineer Location: Watford Salary: £50,000 - £55,000 plus package Summary A Tier 1 major contractor designing and building large civil engineering and construction projects all over the world are looking to take on a Senior Infrastructure Engineer to provide day-to-day operational support and transformation of on premise Virtual and Physical server environments, cloud hosted infrastructure platforms, and network related services, liaising with external and internal service providers and associated IT functions as required. Role Activities Strategy and Design The role will: - Support design activities by providing insight into good practice and operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in the company's maintenance of associated security accreditations Acquisition, Build and Transition The role will: - Provide PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a matter of course, assisting in the development and deployment of associated changes when needed in order to restore or otherwise maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed ICT service environments in a senior engineering capacity - SC Clearance/Ability to gain SC Clearance - Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups etc) - Monitoring / Alerting / log Analytics - Azure AD (Entra)/Local AD - Windows Server, Active Directory, Hyper-V and high availability failover clustering - PowerShell scripting and automation - SD-WAN - SAN Storage: (e.g., HPE Nimble) - Microsoft Windows Server OS - IaaS (Windows / Linux) Desirable experience - IT/Related Degree - Microsoft O365 Administrator - Microsoft Azure Administrator - CCNA - MCSA / MCSE - ITIL Foundation V3+ - AWS - Sentinel - Logic Apps - API Mgmt. gateways - Intune and Autopilot - Application Proxies - Data management Gateways - Microsoft Data Protection Manager - Wi-Fi - Meraki - Palo Alto Firewalls, Global Protect VPN and Cortex XDR - Fortinet Firewalls, FortiManager, FortiAnalyzer - Fibre channel SAN Knowledge, i.e. zoning - Zscaler or other software VPN and web filtering software - Quest Active Roles Server and Quick Connect - Microsoft Systems Centre - Configuration Manager / Operations Manager - Microsoft Office products - Release management best practises - Use of IT Service Management tools (i.e., 'helpdesk' software for the management of changes, incidents etc.) For further information and to apply get in touch now Navartis Ltd is a specialist recruitment company supplying highly skilled technical and management professionals within the global Transportation, Civil Engineering & Utility industries, if you are seeking a new position our recruitment team can locate the opportunity to suit your needs. Required Qualifications None
Jun 29, 2025
Full time
ICT Engineer - Senior Infrastructure Engineer Location: Watford Salary: £50,000 - £55,000 plus package Summary A Tier 1 major contractor designing and building large civil engineering and construction projects all over the world are looking to take on a Senior Infrastructure Engineer to provide day-to-day operational support and transformation of on premise Virtual and Physical server environments, cloud hosted infrastructure platforms, and network related services, liaising with external and internal service providers and associated IT functions as required. Role Activities Strategy and Design The role will: - Support design activities by providing insight into good practice and operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in the company's maintenance of associated security accreditations Acquisition, Build and Transition The role will: - Provide PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a matter of course, assisting in the development and deployment of associated changes when needed in order to restore or otherwise maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed ICT service environments in a senior engineering capacity - SC Clearance/Ability to gain SC Clearance - Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups etc) - Monitoring / Alerting / log Analytics - Azure AD (Entra)/Local AD - Windows Server, Active Directory, Hyper-V and high availability failover clustering - PowerShell scripting and automation - SD-WAN - SAN Storage: (e.g., HPE Nimble) - Microsoft Windows Server OS - IaaS (Windows / Linux) Desirable experience - IT/Related Degree - Microsoft O365 Administrator - Microsoft Azure Administrator - CCNA - MCSA / MCSE - ITIL Foundation V3+ - AWS - Sentinel - Logic Apps - API Mgmt. gateways - Intune and Autopilot - Application Proxies - Data management Gateways - Microsoft Data Protection Manager - Wi-Fi - Meraki - Palo Alto Firewalls, Global Protect VPN and Cortex XDR - Fortinet Firewalls, FortiManager, FortiAnalyzer - Fibre channel SAN Knowledge, i.e. zoning - Zscaler or other software VPN and web filtering software - Quest Active Roles Server and Quick Connect - Microsoft Systems Centre - Configuration Manager / Operations Manager - Microsoft Office products - Release management best practises - Use of IT Service Management tools (i.e., 'helpdesk' software for the management of changes, incidents etc.) For further information and to apply get in touch now Navartis Ltd is a specialist recruitment company supplying highly skilled technical and management professionals within the global Transportation, Civil Engineering & Utility industries, if you are seeking a new position our recruitment team can locate the opportunity to suit your needs. Required Qualifications None
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Qualifications Relevant Apprenticeship or higher education Any of the following qualifications would be advantageous: Microsoft Certified: Power Platform App Maker Associate Microsoft Certified: Power Platform Developer Associate Microsoft Certified: Power Platform Solution Architect Expert Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jun 17, 2025
Full time
Overview We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Qualifications Relevant Apprenticeship or higher education Any of the following qualifications would be advantageous: Microsoft Certified: Power Platform App Maker Associate Microsoft Certified: Power Platform Developer Associate Microsoft Certified: Power Platform Solution Architect Expert Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specialising in IT support, CRM, and software development, this organisation is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : Competitive salary 22 days holiday (increasing with tenure) Matched company pension scheme Bereavement leave Sick pay Free on-site parking Monthly team lunch clubs and social events On-site facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Desirable Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable. Apply online or email
Mar 09, 2025
Full time
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specialising in IT support, CRM, and software development, this organisation is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : Competitive salary 22 days holiday (increasing with tenure) Matched company pension scheme Bereavement leave Sick pay Free on-site parking Monthly team lunch clubs and social events On-site facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Desirable Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable. Apply online or email
We are looking for an Application Specialist to take ownership of our business applications while providing general IT support as part of a small, collaborative team. This role is 75% focused on application management and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals. Key Responsibilities Business Applications Management (75%) Maintain, configure, and support critical business applications, including CRM systems . Oversee and troubleshoot Mobile Device Management (MDM) tools , particularly MobileIron or Ivanti Neurons . Administer Google Workspace and ensure smooth integration with other business applications. Manage Microsoft 365 (O365) applications , including SharePoint, Outlook, and Teams. Monitor application performance, implement updates, and troubleshoot issues. Windows 10/11 Administration IT Support & Helpdesk (25%) Provide end-user support for Windows 10/11 and Office 365. Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices. Assist in managing user access and permissions across systems. Work closely with the IT support team to resolve tickets efficiently. Essential Skills & Experience CRM experience - Hands-on experience managing business applications, particularly CRM systems. Mobile Device Management (MDM) - Experience with MobileIron or Ivanti Neurons . Google Workspace Administration - Managing and troubleshooting Google apps and services. ITIL Certification - Understanding of IT service management best practices. Microsoft 365 Suite - Expertise in O365, including SharePoint, Outlook, and Teams. Windows 10/11 Support - Troubleshooting and configuration skills. Hardware Diagnostics - Ability to diagnose and fix hardware issues. IT Support & Helpdesk Experience - Comfortable handling support tickets and resolving technical issues. Advantageous Skills ? ITIL Foundation Certification (or willingness to obtain). ? Experience with Microsoft Intune, MobileIron, or Ivanti Neurons for device management. ? Basic cyber security knowledge and best practices. ? Google Workspace experience for ChromeOS administration. ? Experience with Windows imaging tools like Microsoft MDT. Perks & Benefits ? Opportunity to learn Zoho Deluge Programming and enhance automation skills. ? Support for ITIL Certification to develop IT service management expertise. ? Training for PRINCE2 Certification to boost project management capabilities. ? A collaborative and supportive work environment. ? Career growth opportunities in IT applications and support. Important Note: This role requires an Enhanced DBS check before starting employment. If you're looking for a role where you can develop your application management and IT skills, make an impact, and grow professionally, please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Mar 07, 2025
Full time
We are looking for an Application Specialist to take ownership of our business applications while providing general IT support as part of a small, collaborative team. This role is 75% focused on application management and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals. Key Responsibilities Business Applications Management (75%) Maintain, configure, and support critical business applications, including CRM systems . Oversee and troubleshoot Mobile Device Management (MDM) tools , particularly MobileIron or Ivanti Neurons . Administer Google Workspace and ensure smooth integration with other business applications. Manage Microsoft 365 (O365) applications , including SharePoint, Outlook, and Teams. Monitor application performance, implement updates, and troubleshoot issues. Windows 10/11 Administration IT Support & Helpdesk (25%) Provide end-user support for Windows 10/11 and Office 365. Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices. Assist in managing user access and permissions across systems. Work closely with the IT support team to resolve tickets efficiently. Essential Skills & Experience CRM experience - Hands-on experience managing business applications, particularly CRM systems. Mobile Device Management (MDM) - Experience with MobileIron or Ivanti Neurons . Google Workspace Administration - Managing and troubleshooting Google apps and services. ITIL Certification - Understanding of IT service management best practices. Microsoft 365 Suite - Expertise in O365, including SharePoint, Outlook, and Teams. Windows 10/11 Support - Troubleshooting and configuration skills. Hardware Diagnostics - Ability to diagnose and fix hardware issues. IT Support & Helpdesk Experience - Comfortable handling support tickets and resolving technical issues. Advantageous Skills ? ITIL Foundation Certification (or willingness to obtain). ? Experience with Microsoft Intune, MobileIron, or Ivanti Neurons for device management. ? Basic cyber security knowledge and best practices. ? Google Workspace experience for ChromeOS administration. ? Experience with Windows imaging tools like Microsoft MDT. Perks & Benefits ? Opportunity to learn Zoho Deluge Programming and enhance automation skills. ? Support for ITIL Certification to develop IT service management expertise. ? Training for PRINCE2 Certification to boost project management capabilities. ? A collaborative and supportive work environment. ? Career growth opportunities in IT applications and support. Important Note: This role requires an Enhanced DBS check before starting employment. If you're looking for a role where you can develop your application management and IT skills, make an impact, and grow professionally, please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Principal IT are working with an IT consultancy organisation that are looking for an 3rd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Key Responsibilities: Acting as the "go-to" person for projects such as Azure/SharePoint/Server installs/Migrations/New systems. Not necessarily technical but will know where/who to go to for any required information. Providing clients with a project plan so they know what to expect. Dealing with and 3rd parties and scheduling them as required. Ensuring all pre-requisites and resources are in place before the project begins. Ensuring the project team have all the required information and are on schedule Keeping clients updated on the progress of the project. Ensuring that all parties (including 3 party companies) are fully up to date. Ensure that all Jupiter systems are updated with the correct details - Knowledge base, Accounts Dept, Dashboard, helpdesk etc. Ensuring all related documentation is kept up to date Working on helpdesk when not working on projects. Implementation and management of new project deployments including:- o Server installations (Physical, Virtual, Azure, Azure AD, Intune). o SharePoint Migrations o Microsoft 365 Migrations o Networking devices including UTM firewalls and switches. o Wi-fi installations o Telephone systems o Office moves Cyber Security audits and reporting Ensuring projects are completed quickly and on time. Onboarding new clients - producing reports and providing recommendations. The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 3rd Line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Feb 19, 2025
Full time
Principal IT are working with an IT consultancy organisation that are looking for an 3rd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Key Responsibilities: Acting as the "go-to" person for projects such as Azure/SharePoint/Server installs/Migrations/New systems. Not necessarily technical but will know where/who to go to for any required information. Providing clients with a project plan so they know what to expect. Dealing with and 3rd parties and scheduling them as required. Ensuring all pre-requisites and resources are in place before the project begins. Ensuring the project team have all the required information and are on schedule Keeping clients updated on the progress of the project. Ensuring that all parties (including 3 party companies) are fully up to date. Ensure that all Jupiter systems are updated with the correct details - Knowledge base, Accounts Dept, Dashboard, helpdesk etc. Ensuring all related documentation is kept up to date Working on helpdesk when not working on projects. Implementation and management of new project deployments including:- o Server installations (Physical, Virtual, Azure, Azure AD, Intune). o SharePoint Migrations o Microsoft 365 Migrations o Networking devices including UTM firewalls and switches. o Wi-fi installations o Telephone systems o Office moves Cyber Security audits and reporting Ensuring projects are completed quickly and on time. Onboarding new clients - producing reports and providing recommendations. The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 3rd Line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
2nd Line Engineer- Walsall (Onsite) - 26k to 28k I am seeking a 2nd Line Engineer to work for a small Managed Service Provider. You will be working on a variety of Operating systems and hardware. This will involve working on their helpdesk and supporting customers across the Midlands area. This role will require traveling to customer sites so a UK driving licence is essential. Benefits: 25 days holiday + bank holidays Pension scheme Company events Opportunities for career and technical progression As the successful 2nd Line Engineer, you will have experience in some of the following: Experience working as an IT Engineer Experience with 1st and 2nd line support Microsoft 365- SharePoint, OneDrive, Exchange and Intune Active Directory, DHCP, DNS & Group Policy Microsoft windows 10/11 Virtual technologies- Hyper V & VM-Ware Cloud hosting- Azure, AWS Network cabling experience UK driving licence This is a fantastic opportunity to join a forward thinking growing business in a supportive and friendly environment. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line Engineer are looking for something similar, please contact Harry Davies directly. To apply please email your CV / resume to (url removed). If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 15, 2025
Full time
2nd Line Engineer- Walsall (Onsite) - 26k to 28k I am seeking a 2nd Line Engineer to work for a small Managed Service Provider. You will be working on a variety of Operating systems and hardware. This will involve working on their helpdesk and supporting customers across the Midlands area. This role will require traveling to customer sites so a UK driving licence is essential. Benefits: 25 days holiday + bank holidays Pension scheme Company events Opportunities for career and technical progression As the successful 2nd Line Engineer, you will have experience in some of the following: Experience working as an IT Engineer Experience with 1st and 2nd line support Microsoft 365- SharePoint, OneDrive, Exchange and Intune Active Directory, DHCP, DNS & Group Policy Microsoft windows 10/11 Virtual technologies- Hyper V & VM-Ware Cloud hosting- Azure, AWS Network cabling experience UK driving licence This is a fantastic opportunity to join a forward thinking growing business in a supportive and friendly environment. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line Engineer are looking for something similar, please contact Harry Davies directly. To apply please email your CV / resume to (url removed). If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above. Client Details Leading FMCG Manufacturing business based in Liverpool Description Serve with the team as the first line of contact for IT support within the company. Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system. Provide general user support for all company devices and software. Set up of new users and devices. Install, configure, and update software. Manage user permissions, access, and groups. Liaise with external IT support companies to escalate and resolve issues as needed. Support and provide cover for the IT team, managing departmental workloads and individual project deliverables. Actively identify opportunities for IT to improve other areas of the business. Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, firewall information, asset registers, and IT policies. Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security. Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software. Profile Highly self-motivated Eagerness to consistently improve themselves and the IT environment around them. Good initiative and ability to problem solve Consistently go above and beyond to ensure issues are resolved Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads Job Offer 2nd line IT Support Analyst - based in Liverpool - 32 - 37K Hybrid working + Benefits
Feb 14, 2025
Full time
First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above. Client Details Leading FMCG Manufacturing business based in Liverpool Description Serve with the team as the first line of contact for IT support within the company. Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system. Provide general user support for all company devices and software. Set up of new users and devices. Install, configure, and update software. Manage user permissions, access, and groups. Liaise with external IT support companies to escalate and resolve issues as needed. Support and provide cover for the IT team, managing departmental workloads and individual project deliverables. Actively identify opportunities for IT to improve other areas of the business. Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, firewall information, asset registers, and IT policies. Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security. Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software. Profile Highly self-motivated Eagerness to consistently improve themselves and the IT environment around them. Good initiative and ability to problem solve Consistently go above and beyond to ensure issues are resolved Strong written and oral communication skills Proactive in suggesting improvements and solutions. Ability to remain calm under pressure and manage varying demands and workloads Job Offer 2nd line IT Support Analyst - based in Liverpool - 32 - 37K Hybrid working + Benefits
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused 2nd Line IT Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
Feb 14, 2025
Full time
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused 2nd Line IT Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
IT Support Technician Location: Whitefield, Manchester & Royton, Oldham Salary: Up to 32,000 (negotiable for the right candidate) Applause IT is hiring for an IT Support Technician for a leading UK company specialising in commercial and residential flooring solutions. With a strong reputation for innovation, sustainability, and quality, the company operates globally and continues to invest in cutting-edge technology to support its workforce. Role Overview: The IT Support Technician will provide essential 1st and 2nd line IT support across multiple sites, ensuring smooth day-to-day operations while contributing to key IT projects. This role involves supporting both office and factory environments, troubleshooting technical issues, and maintaining IT infrastructure. Key Responsibilities: Provide 1st & 2nd line IT support for office, factory, warehouse, and remote users. Install, configure, troubleshoot, and administer desktop PCs, printers, scanners, IP phones, and mobile devices. Manage IT service requests via the helpdesk and ensure timely resolutions. Support Microsoft technologies, including Windows 10 & 11, Intune, Azure, O365, and Windows Server (2019+). Administer Active Directory, Group Policy, DHCP, DNS, switches, VLANs, Wi-Fi networks, and VPNs. Handle iOS and Android device management and VoIP telephony solutions. Assist in the delivery of IT projects across the business. What We're Looking For: 3+ years' experience in IT support, preferably within an industrial or manufacturing environment. Strong knowledge of Microsoft technologies (Intune, Azure, O365, Windows Server). Experience with networking, including VLANs, Wi-Fi, and VPNs. Familiarity with IT helpdesk solutions such as ManageEngine ServiceDesk Plus. A proactive, problem-solving mindset with strong attention to detail. A full UK driving licence and own vehicle (multi-site role covering Manchester & Oldham). Nice-to-Have Experience (Bonus Skills): HCL Notes/Domino Endpoint security deployment & management VMware & Hyper-V MacOS & Linux Why Apply? Work for a well-established company with a strong industry presence. Career growth opportunities within a growing IT team. Get involved in exciting IT projects to improve business operations. Supportive and friendly team environment. Competitive salary, negotiable for the right candidate. If you're an IT professional looking for a role where you can make a real impact, click Apply Now !
Feb 12, 2025
Full time
IT Support Technician Location: Whitefield, Manchester & Royton, Oldham Salary: Up to 32,000 (negotiable for the right candidate) Applause IT is hiring for an IT Support Technician for a leading UK company specialising in commercial and residential flooring solutions. With a strong reputation for innovation, sustainability, and quality, the company operates globally and continues to invest in cutting-edge technology to support its workforce. Role Overview: The IT Support Technician will provide essential 1st and 2nd line IT support across multiple sites, ensuring smooth day-to-day operations while contributing to key IT projects. This role involves supporting both office and factory environments, troubleshooting technical issues, and maintaining IT infrastructure. Key Responsibilities: Provide 1st & 2nd line IT support for office, factory, warehouse, and remote users. Install, configure, troubleshoot, and administer desktop PCs, printers, scanners, IP phones, and mobile devices. Manage IT service requests via the helpdesk and ensure timely resolutions. Support Microsoft technologies, including Windows 10 & 11, Intune, Azure, O365, and Windows Server (2019+). Administer Active Directory, Group Policy, DHCP, DNS, switches, VLANs, Wi-Fi networks, and VPNs. Handle iOS and Android device management and VoIP telephony solutions. Assist in the delivery of IT projects across the business. What We're Looking For: 3+ years' experience in IT support, preferably within an industrial or manufacturing environment. Strong knowledge of Microsoft technologies (Intune, Azure, O365, Windows Server). Experience with networking, including VLANs, Wi-Fi, and VPNs. Familiarity with IT helpdesk solutions such as ManageEngine ServiceDesk Plus. A proactive, problem-solving mindset with strong attention to detail. A full UK driving licence and own vehicle (multi-site role covering Manchester & Oldham). Nice-to-Have Experience (Bonus Skills): HCL Notes/Domino Endpoint security deployment & management VMware & Hyper-V MacOS & Linux Why Apply? Work for a well-established company with a strong industry presence. Career growth opportunities within a growing IT team. Get involved in exciting IT projects to improve business operations. Supportive and friendly team environment. Competitive salary, negotiable for the right candidate. If you're an IT professional looking for a role where you can make a real impact, click Apply Now !
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
Feb 12, 2025
Full time
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
Position: Junior Professional Services Engineer LOCATION: Oxford SALARY: 32,000 - 34,000 Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose: This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department. As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely Being an escalation point for onsite requirements Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Management Team with continued business improvements Communicate daily to clients/management with open tickets / projects Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the management team of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work. Lead role in project delivery Work with other departments, ensuring that everyone is kept up to date pre/during/post project works Work alongside the department PM to work within created project plan Create a detailed Scope of Work document in line with the project proposal Raising concerns and SOW creep Ability to be agile during project works should issue arise Strong communicator both verbally and written to both internal departments and the wider client base Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good working knowledge of PC hardware repairs Good knowledge with MacOS installation and configuration Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc Good working knowledge of Active Directory - User account creation, group creation, etc Comms cabinet patching Basic knowledge of VLANs Good working knowledge of NTFS permissions Handovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport 2+ years' experience working with medium-large business INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Feb 11, 2025
Full time
Position: Junior Professional Services Engineer LOCATION: Oxford SALARY: 32,000 - 34,000 Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose: This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department. As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely Being an escalation point for onsite requirements Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Management Team with continued business improvements Communicate daily to clients/management with open tickets / projects Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the management team of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work. Lead role in project delivery Work with other departments, ensuring that everyone is kept up to date pre/during/post project works Work alongside the department PM to work within created project plan Create a detailed Scope of Work document in line with the project proposal Raising concerns and SOW creep Ability to be agile during project works should issue arise Strong communicator both verbally and written to both internal departments and the wider client base Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good working knowledge of PC hardware repairs Good knowledge with MacOS installation and configuration Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc Good working knowledge of Active Directory - User account creation, group creation, etc Comms cabinet patching Basic knowledge of VLANs Good working knowledge of NTFS permissions Handovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport 2+ years' experience working with medium-large business INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Responsibilities: Frontline installation, maintenance, and troubleshooting of IT equipment deployed within the environment. Provide technical customer support and service, troubleshoot and diagnose hardware and software in a helpdesk type environment. Strong background in troubleshooting and problem solving concerning all aspects of technology provided by the IT department. Use of IT Service Management tools to track and record customer incidents and requests. Extensive background in customer service with a Customer First approach. Excellent written, digital, and oral communication skills. Ability to work on an tech forward customer support team assisting users both local and remote. Deployment and recovery of computer and peripheral equipment. Liaising with IT engineers to maximize system performance and reliability. Organizing and working with Epic stakeholders to test, prepare, and maintain technology for shows, conventions, demos, and events. Balance the demands of daily / routine assignments with long-term projects. Create and document routine IT processes and procedures in accordance with our knowledge management process. Develop strong relationships with internal customers, teams, and VIPs. Perform other duties as assigned. Qualifications: Requirements (3-5 years): Experience with endpoint management tools, such as Intune. Understanding of best practices and administration of Identity Management Platforms. (Active Directory, Okta, etc) Experience administering Mac and Windows desktop environments including configuring, upgrading, troubleshooting, and resolving issues. Familiarity with mobile technologies including iOS and Android. Working experience with an IT ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation. (ServiceNow, Jira, Zendesk) Familiarity in using and supporting Source Control tools (Perforce and Git preferred) a bonus Hands-on experience with infrastructure technologies and appliances (Nutanix, VMware, Cisco Switches, Ansible, etc.) a bonus Understanding of protocols such as TCP, UDP, DNS, HTTP, SSH, LDAP Proficiency in multitasking, context switching, and managing priorities in a fast-paced setting. Experience dealing with incident troubleshooting and escalation procedures Working experience working with Anti-Virus, local firewalls, Direct Access/VPN, MFA, SSO, LAPS process/procedure. Familiar with Spyware/Malware Remediation and liaising with SoC/InfoSec resources. Exposure to cloud-based infrastructures and domain management (e.g. Amazon Web Services)
Feb 06, 2025
Full time
Responsibilities: Frontline installation, maintenance, and troubleshooting of IT equipment deployed within the environment. Provide technical customer support and service, troubleshoot and diagnose hardware and software in a helpdesk type environment. Strong background in troubleshooting and problem solving concerning all aspects of technology provided by the IT department. Use of IT Service Management tools to track and record customer incidents and requests. Extensive background in customer service with a Customer First approach. Excellent written, digital, and oral communication skills. Ability to work on an tech forward customer support team assisting users both local and remote. Deployment and recovery of computer and peripheral equipment. Liaising with IT engineers to maximize system performance and reliability. Organizing and working with Epic stakeholders to test, prepare, and maintain technology for shows, conventions, demos, and events. Balance the demands of daily / routine assignments with long-term projects. Create and document routine IT processes and procedures in accordance with our knowledge management process. Develop strong relationships with internal customers, teams, and VIPs. Perform other duties as assigned. Qualifications: Requirements (3-5 years): Experience with endpoint management tools, such as Intune. Understanding of best practices and administration of Identity Management Platforms. (Active Directory, Okta, etc) Experience administering Mac and Windows desktop environments including configuring, upgrading, troubleshooting, and resolving issues. Familiarity with mobile technologies including iOS and Android. Working experience with an IT ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation. (ServiceNow, Jira, Zendesk) Familiarity in using and supporting Source Control tools (Perforce and Git preferred) a bonus Hands-on experience with infrastructure technologies and appliances (Nutanix, VMware, Cisco Switches, Ansible, etc.) a bonus Understanding of protocols such as TCP, UDP, DNS, HTTP, SSH, LDAP Proficiency in multitasking, context switching, and managing priorities in a fast-paced setting. Experience dealing with incident troubleshooting and escalation procedures Working experience working with Anti-Virus, local firewalls, Direct Access/VPN, MFA, SSO, LAPS process/procedure. Familiar with Spyware/Malware Remediation and liaising with SoC/InfoSec resources. Exposure to cloud-based infrastructures and domain management (e.g. Amazon Web Services)
