Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Jul 31, 2025
Full time
Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Senior Information Security Analyst - 40,000/ 42,000 per annum - Spalding/Boston Principal IT are working with a successful player in the Public sector that are looking for an Information Security Analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. Working as the senior expert in the Cyber Security team, the Senior Information Security Analyst is a critical resource responsible for improving the confidentiality, availability and integrity of the ICT systems of the Company and its Clients. With responsibility for developing and maintaining the Cyber Security roadmap and positioning the Company and the Clients in a way to reduce the threat from an ever increasing threat landscape, this role is essential in the effective delivery of a high performing service improving the experience of the Company. Key Responsibilities: Develop and maintain the Cyber Security roadmap for the company and their clients. Investigate priority threats and potential Cyber incidents. Coordination of security audits. Review and recommendation of security assessment tools Management of security with regards to new systems acquisition. Deliver in person Cyber Security training programmes. Requirements: Networking experience Cyber Security Active Directory and Virtualisation experience. SIEM experience Email Security Vulnerability Management The Package: If successful our client is offering a salary between 40,000 - 42,000 per annum, favourable holiday allowance. How to Apply : If you are interested in hearing more about this vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jul 31, 2025
Full time
Senior Information Security Analyst - 40,000/ 42,000 per annum - Spalding/Boston Principal IT are working with a successful player in the Public sector that are looking for an Information Security Analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. Working as the senior expert in the Cyber Security team, the Senior Information Security Analyst is a critical resource responsible for improving the confidentiality, availability and integrity of the ICT systems of the Company and its Clients. With responsibility for developing and maintaining the Cyber Security roadmap and positioning the Company and the Clients in a way to reduce the threat from an ever increasing threat landscape, this role is essential in the effective delivery of a high performing service improving the experience of the Company. Key Responsibilities: Develop and maintain the Cyber Security roadmap for the company and their clients. Investigate priority threats and potential Cyber incidents. Coordination of security audits. Review and recommendation of security assessment tools Management of security with regards to new systems acquisition. Deliver in person Cyber Security training programmes. Requirements: Networking experience Cyber Security Active Directory and Virtualisation experience. SIEM experience Email Security Vulnerability Management The Package: If successful our client is offering a salary between 40,000 - 42,000 per annum, favourable holiday allowance. How to Apply : If you are interested in hearing more about this vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Jul 30, 2025
Full time
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
A well known professional services firm is on the lookout for a Finance System Analyst to join their hybrid team in either Edinburgh, Glasgow or Aberdeen. This is a great opportunity for someone with experience supporting finance or practice management systems who's looking to develop their skills in a supportive, collaborative environment. You'll be joining during an exciting period of change as the firm transitions to Elite 3E, so it's a great time to get involved. What you'll be doing: Your role will focus on supporting, maintaining, and configuring the firm's finance systems. You'll take ownership of incidents raised through the Helpdesk, ensure issues are properly logged and resolved, and work closely with IT and business teams to deliver a high quality support service. You'll also: Provide 1st line support for the firm's practice management systems Escalate issues to third party suppliers where needed Help with the implementation of new systems Build relationships across departments to understand their needs and provide effective solutions Keep documentation up to date and ensure best practices are followed What we're looking for: Experience supporting financial systems, ideally within a legal or professional services environment Exposure to practice management systems (Elite 3E experience would be a bonus) Experience with tools like Emburse Expenses or time management systems is a plus Good problem solving skills and a methodical approach Strong communication skills and the ability to work well with colleagues across different teams The team & flexibility: You'll be reporting to the Finance Systems Manager and joining a well established team that values internal development and promotes from within. The working environment is collaborative and flexible; if you're near Edinburgh, Glasgow, or Aberdeen, they'd love to see you in the office 1 or 2 days per week, but if you're further afield and a strong fit, fully remote is on the table. Why apply?: This is a great opportunity to join a stable and well respected firm that's investing in new systems and internal growth. The role comes with a salary of up to 35k (depending on experience), a strong holiday allowance, generous pension, up to 30% bonus potential, and a flexible working policy that supports a healthy work to life balance. If you're a finance systems professional looking to take the next step in your career and want to work somewhere with great people, great benefits, and long term opportunities, we'd love to hear from you. Apply now or contact Lewis at Cathcart Technology for an informal chat.
Jul 30, 2025
Full time
A well known professional services firm is on the lookout for a Finance System Analyst to join their hybrid team in either Edinburgh, Glasgow or Aberdeen. This is a great opportunity for someone with experience supporting finance or practice management systems who's looking to develop their skills in a supportive, collaborative environment. You'll be joining during an exciting period of change as the firm transitions to Elite 3E, so it's a great time to get involved. What you'll be doing: Your role will focus on supporting, maintaining, and configuring the firm's finance systems. You'll take ownership of incidents raised through the Helpdesk, ensure issues are properly logged and resolved, and work closely with IT and business teams to deliver a high quality support service. You'll also: Provide 1st line support for the firm's practice management systems Escalate issues to third party suppliers where needed Help with the implementation of new systems Build relationships across departments to understand their needs and provide effective solutions Keep documentation up to date and ensure best practices are followed What we're looking for: Experience supporting financial systems, ideally within a legal or professional services environment Exposure to practice management systems (Elite 3E experience would be a bonus) Experience with tools like Emburse Expenses or time management systems is a plus Good problem solving skills and a methodical approach Strong communication skills and the ability to work well with colleagues across different teams The team & flexibility: You'll be reporting to the Finance Systems Manager and joining a well established team that values internal development and promotes from within. The working environment is collaborative and flexible; if you're near Edinburgh, Glasgow, or Aberdeen, they'd love to see you in the office 1 or 2 days per week, but if you're further afield and a strong fit, fully remote is on the table. Why apply?: This is a great opportunity to join a stable and well respected firm that's investing in new systems and internal growth. The role comes with a salary of up to 35k (depending on experience), a strong holiday allowance, generous pension, up to 30% bonus potential, and a flexible working policy that supports a healthy work to life balance. If you're a finance systems professional looking to take the next step in your career and want to work somewhere with great people, great benefits, and long term opportunities, we'd love to hear from you. Apply now or contact Lewis at Cathcart Technology for an informal chat.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Practice Group / Department: IT Application Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Application Support team provides second- and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework / architecture. Strong problem-solving skills, customer engagement and a pragmatic approach will be required to be successful in this role. The Role Working within a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR / BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and report on system performance feeding into capacity planning and application development. Escalate and manage incidents with suppliers - building effective service relations with suppliers. Provide an escalation point for application issues. Implement monitoring and maintain data processing and data feeds between systems. The ability to learn and support current and new systems quickly and effectively. This is a hybrid role based from the Newcastle office. Must be available for rotational standby 24/7 with the applications team. Skills and Experience Required Experience of supporting and maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. Experience of supporting key technologies and critical systems. Experience of implementing, customising, and supporting third party systems including managing suppliers to delivery. Experience of specifying, building, and configuring servers to host the various layers in an enterprise application framework (On-site and Cloud Based (Azure . Experience in application vulnerability monitoring and patching. Ability to proactively recommend and implement alternative working practices. Comfortable managing both project delivery and allocated tickets effectively within the team. Awareness of structured development, analysis & project management methods (SDLC, Prince, DSDM, UML etc. Core technical skills to include T-SQL & Powershell. Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Excellent written and verbal communication. A proactive outlook to problem solving. Proactive and Flexible, team player. Ability to organise and plan work independently. Experience of supporting and enhancing software solutions in the legal sector: iManage, on-premises and cloud (Mandatory) Intapp, Open, Flow and Walls Docusign or other signature platform InterAction HighQ client collaboration Learning management: Cornerstone Active Directory and Entra ID Microsoft 365 Microsoft Azure Database management utilising SQL Administration Studio and SQL scripting Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including: 25 days holiday + Bank Hols Free Virtual GP Service Private Medical Insurance Pension - Norton Rose Fulbright will also make a contribution Life Assurance Income Protection Insurance Enhanced Maternity, Adoption or Surrogacy Leave Carers Leave Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here . We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .
Jul 30, 2025
Full time
Practice Group / Department: IT Application Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Application Support team provides second- and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework / architecture. Strong problem-solving skills, customer engagement and a pragmatic approach will be required to be successful in this role. The Role Working within a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR / BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and report on system performance feeding into capacity planning and application development. Escalate and manage incidents with suppliers - building effective service relations with suppliers. Provide an escalation point for application issues. Implement monitoring and maintain data processing and data feeds between systems. The ability to learn and support current and new systems quickly and effectively. This is a hybrid role based from the Newcastle office. Must be available for rotational standby 24/7 with the applications team. Skills and Experience Required Experience of supporting and maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. Experience of supporting key technologies and critical systems. Experience of implementing, customising, and supporting third party systems including managing suppliers to delivery. Experience of specifying, building, and configuring servers to host the various layers in an enterprise application framework (On-site and Cloud Based (Azure . Experience in application vulnerability monitoring and patching. Ability to proactively recommend and implement alternative working practices. Comfortable managing both project delivery and allocated tickets effectively within the team. Awareness of structured development, analysis & project management methods (SDLC, Prince, DSDM, UML etc. Core technical skills to include T-SQL & Powershell. Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Excellent written and verbal communication. A proactive outlook to problem solving. Proactive and Flexible, team player. Ability to organise and plan work independently. Experience of supporting and enhancing software solutions in the legal sector: iManage, on-premises and cloud (Mandatory) Intapp, Open, Flow and Walls Docusign or other signature platform InterAction HighQ client collaboration Learning management: Cornerstone Active Directory and Entra ID Microsoft 365 Microsoft Azure Database management utilising SQL Administration Studio and SQL scripting Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including: 25 days holiday + Bank Hols Free Virtual GP Service Private Medical Insurance Pension - Norton Rose Fulbright will also make a contribution Life Assurance Income Protection Insurance Enhanced Maternity, Adoption or Surrogacy Leave Carers Leave Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here . We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .
Our client works in the ecommerce fulfillment and logistics sector, working with various brands each operating its own distinct technology stack, resulting in a rich and intricate IT landscape. This infrastructure is critical, underpinning mission-critical shipping solutions for thousands of customers and franchise partners across the UK. We are now recruiting for a IT Business Project Partner to join the team in a hybrid business modal with 3 days in the Accrington office and 2 days from home Role Purpose The IT Business Partner & Governance Lead serves as the primary interface between the UK franchise partners, key business stakeholders, and the regional IT organisation. This pivotal role is responsible for translating evolving business requirements into actionable technology initiatives. The core focus will be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within Jira/Confluence. Portfolio & Road-map Planning: Build and maintain a consolidated UK IT demand portfolio, strategically balancing new initiatives, essential technical debt reduction, and business-as-usual (BAU) activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving necessary remediation actions. Service & Support Excellence: Lead the continuous improvement programme for the Help Desk function in close partnership with the UK IT Manager. Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives; diligently track benefits realisation (e.g., revenue uplift, cost avoidance, contribution to EBITDA). Champion a culture of value delivery and agile experimentation within the UK context. Team Leadership & Collaboration: Mentor Help Desk analysts and junior business analysts within the UK team. Coordinate effectively with third-party developers, architects, and product owners supporting the UK operations. Key Relationships VP of IT - EMEA UK Country Manager UK IT Manager & Help Desk Team Development partners (internal & external) supporting UK systems UK Franchise partners & store owners Skills & Experience Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience in e-commerce, shipping, or logistics is highly advantageous). Strong practical knowledge of Agile/Scrum methodologies, effective backlog management, proficient use of Jira/Confluence, understanding of API concepts, and awareness of UX/UI best practices. Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales performance, margin improvement, EBITDA contribution). Education & Certifications Bachelor's degree in Computer Science, Information Systems, Business, or a related field. Desirable: Relevant certifications such as Agile/Scrum (e.g., PSM, CSM), ITIL, Prince2, security certifications (e.g., CISSP), or ISO 27001 awareness. Key Performance Indicators (KPIs) Project delivery performance (on-time/on-budget %) CSAT/NPS for franchise technology support services Release defect escape rate Portfolio ROI achievement vs. forecast IT Governance compliance score Work Environment & Travel This is a hybrid role, requiring with 3 days per week in the Accrington office. Regular visits to franchise sites located across the UK will be necessary. Package and Benefits Salary 40,000.00- 50,000.00 per year circa Bonus scheme Company pension On-site parking Hybrid work from home
Jul 30, 2025
Full time
Our client works in the ecommerce fulfillment and logistics sector, working with various brands each operating its own distinct technology stack, resulting in a rich and intricate IT landscape. This infrastructure is critical, underpinning mission-critical shipping solutions for thousands of customers and franchise partners across the UK. We are now recruiting for a IT Business Project Partner to join the team in a hybrid business modal with 3 days in the Accrington office and 2 days from home Role Purpose The IT Business Partner & Governance Lead serves as the primary interface between the UK franchise partners, key business stakeholders, and the regional IT organisation. This pivotal role is responsible for translating evolving business requirements into actionable technology initiatives. The core focus will be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within Jira/Confluence. Portfolio & Road-map Planning: Build and maintain a consolidated UK IT demand portfolio, strategically balancing new initiatives, essential technical debt reduction, and business-as-usual (BAU) activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving necessary remediation actions. Service & Support Excellence: Lead the continuous improvement programme for the Help Desk function in close partnership with the UK IT Manager. Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives; diligently track benefits realisation (e.g., revenue uplift, cost avoidance, contribution to EBITDA). Champion a culture of value delivery and agile experimentation within the UK context. Team Leadership & Collaboration: Mentor Help Desk analysts and junior business analysts within the UK team. Coordinate effectively with third-party developers, architects, and product owners supporting the UK operations. Key Relationships VP of IT - EMEA UK Country Manager UK IT Manager & Help Desk Team Development partners (internal & external) supporting UK systems UK Franchise partners & store owners Skills & Experience Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience in e-commerce, shipping, or logistics is highly advantageous). Strong practical knowledge of Agile/Scrum methodologies, effective backlog management, proficient use of Jira/Confluence, understanding of API concepts, and awareness of UX/UI best practices. Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales performance, margin improvement, EBITDA contribution). Education & Certifications Bachelor's degree in Computer Science, Information Systems, Business, or a related field. Desirable: Relevant certifications such as Agile/Scrum (e.g., PSM, CSM), ITIL, Prince2, security certifications (e.g., CISSP), or ISO 27001 awareness. Key Performance Indicators (KPIs) Project delivery performance (on-time/on-budget %) CSAT/NPS for franchise technology support services Release defect escape rate Portfolio ROI achievement vs. forecast IT Governance compliance score Work Environment & Travel This is a hybrid role, requiring with 3 days per week in the Accrington office. Regular visits to franchise sites located across the UK will be necessary. Package and Benefits Salary 40,000.00- 50,000.00 per year circa Bonus scheme Company pension On-site parking Hybrid work from home
The Vacancy OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Central Functions Team as a Operational Risk Analyst where you will support the identification, assessment, and monitoring of operational risk through high-quality data analysis and reporting. You will play a critical role in helping the bank maintain resilience by interpreting key risk indicators, loss event data, and control performance metrics. Our ideal team member will have previous knowledge of operational risk principles, risk management frameworks, or relevant UK regulatory guidelines (e.g. PRA, FCA). RESPONSIBILITIES Produce regular reports for key stakeholders including senior management. Support the collection, validation, and analysis of operational risk data, including incidents, key risk indicators (KRIs), and risk/control assessments. Assist in the development and maintenance of dashboards, reports, and MI packs for senior stakeholders and regulatory reporting. Collaborate with business units to understand and document data requirements for risk monitoring. Use tools such as SQL, Excel, Power BI, and Python (where applicable) to extract, transform, and analyse large datasets. Identify trends and anomalies in risk data and escalate emerging risks or areas of concern. Develop and maintain a strong working knowledge of the Group's operational risk management system (MetricStream), and where required, support risk management SMEs in their use of it. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE: Strong analytical and problem-solving skills with attention to detail. Proficient in Microsoft Excel; knowledge of SQL, Python, R, or data visualisation tools (e.g. Power BI, Tableau) is advantageous. An effective communicator, able to explain technical data to non-technical audiences. Curious and proactive, with a willingness to learn and challenge the status quo. Organised and able to manage multiple tasks within deadlines IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: Have completed an internship or gained project experience within financial services, banking, or risk management. We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion … Close Brothers Group The Company At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. The Benefits Private medical Discounted health checks Stakeholder pension contribution Cycle to work scheme Gym discounts Purchase additional holiday
Jul 30, 2025
Full time
The Vacancy OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Central Functions Team as a Operational Risk Analyst where you will support the identification, assessment, and monitoring of operational risk through high-quality data analysis and reporting. You will play a critical role in helping the bank maintain resilience by interpreting key risk indicators, loss event data, and control performance metrics. Our ideal team member will have previous knowledge of operational risk principles, risk management frameworks, or relevant UK regulatory guidelines (e.g. PRA, FCA). RESPONSIBILITIES Produce regular reports for key stakeholders including senior management. Support the collection, validation, and analysis of operational risk data, including incidents, key risk indicators (KRIs), and risk/control assessments. Assist in the development and maintenance of dashboards, reports, and MI packs for senior stakeholders and regulatory reporting. Collaborate with business units to understand and document data requirements for risk monitoring. Use tools such as SQL, Excel, Power BI, and Python (where applicable) to extract, transform, and analyse large datasets. Identify trends and anomalies in risk data and escalate emerging risks or areas of concern. Develop and maintain a strong working knowledge of the Group's operational risk management system (MetricStream), and where required, support risk management SMEs in their use of it. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE: Strong analytical and problem-solving skills with attention to detail. Proficient in Microsoft Excel; knowledge of SQL, Python, R, or data visualisation tools (e.g. Power BI, Tableau) is advantageous. An effective communicator, able to explain technical data to non-technical audiences. Curious and proactive, with a willingness to learn and challenge the status quo. Organised and able to manage multiple tasks within deadlines IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: Have completed an internship or gained project experience within financial services, banking, or risk management. We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion … Close Brothers Group The Company At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. The Benefits Private medical Discounted health checks Stakeholder pension contribution Cycle to work scheme Gym discounts Purchase additional holiday
Our client, a prominent player in the aerospace sector, is currently seeking a skilled Second Line IT Analyst to join their team on a contract basis in Wimborne. Key Responsibilities: Providing second line IT support, managing and resolving incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions Providing technical guidance and mentorship to junior team members Participating in continuous improvement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem-solving skills Understanding of IT infrastructure, including networks, servers, and software applications Excellent communication skills for effective liaison with internal and external stakeholders Proficiency in using IT support software and tools Attention to detail and commitment to delivering high-quality service Ability to work effectively both independently and as part of a team Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks. The successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. If you are a knowledgeable IT Analyst looking for a new challenge within the aerospace sector, we encourage you to apply now. Join our client's dedicated team in Wimborne and contribute to their continued success.
Jul 30, 2025
Contractor
Our client, a prominent player in the aerospace sector, is currently seeking a skilled Second Line IT Analyst to join their team on a contract basis in Wimborne. Key Responsibilities: Providing second line IT support, managing and resolving incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions Providing technical guidance and mentorship to junior team members Participating in continuous improvement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem-solving skills Understanding of IT infrastructure, including networks, servers, and software applications Excellent communication skills for effective liaison with internal and external stakeholders Proficiency in using IT support software and tools Attention to detail and commitment to delivering high-quality service Ability to work effectively both independently and as part of a team Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks. The successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. If you are a knowledgeable IT Analyst looking for a new challenge within the aerospace sector, we encourage you to apply now. Join our client's dedicated team in Wimborne and contribute to their continued success.
ROYAL COLLEGE OF PATHOLOGISTS
Tower Hamlets, London
About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. Main Purpose The Royal College of Pathologists is seeking a Service Desk Manager to lead the IT Service Desk and operational management of the IT function. The post holder will have a proven track record of leading a team of Service Desk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the Service Desk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role: To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services. To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis. To manage the continual service improvement for the support of all business systems and associated processes. To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required). To support the management and delivery of projects according to the College's ongoing development plans. To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location. To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes. To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence. To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security. To support and update the IT Risk register, identifying risks and issues in own area of work. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. First round interviews currently scheduled from w/c 11 August 2025 If you would like to apply, please follow the link and click on the apply button.
Jul 30, 2025
Full time
About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. Main Purpose The Royal College of Pathologists is seeking a Service Desk Manager to lead the IT Service Desk and operational management of the IT function. The post holder will have a proven track record of leading a team of Service Desk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the Service Desk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role: To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services. To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis. To manage the continual service improvement for the support of all business systems and associated processes. To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required). To support the management and delivery of projects according to the College's ongoing development plans. To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location. To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes. To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence. To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security. To support and update the IT Risk register, identifying risks and issues in own area of work. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. First round interviews currently scheduled from w/c 11 August 2025 If you would like to apply, please follow the link and click on the apply button.
Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Insider Risk Security Manager (DLP) Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home, and Personal Care products with sales in over 190 countries and reaching 3.4 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Wall's, Ben & Jerry's, Marmite, Magnum, and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose as Unilever is 'to make sustainable living commonplace'. At Unilever, we're determined to achieve a culture where everyone can thrive, a culture where all individuals are treated fairly and respectfully, and where their uniqueness is celebrated. We're taking a holistic approach that focuses on how we can use the scale and reach of our business to have the greatest impact in our own workplace and beyond. We've set clear goals to eliminate any bias and discrimination in our policies and practices, accelerate diverse representation in our leadership, and remove barriers for people with disabilities. At the same time, we're setting out to spend more with diverse businesses and increasing representation of diverse groups in our advertising. Find out more about our commitment to equity, diversity, and inclusion on our website . Unilever's Cyber Security team is a global, product-led function aligned to the NIST Cyber Security Framework. We deliver capabilities across governance, protection, detection, response, and recovery to safeguard our people, operations, and digital assets. Operating alongside our Technology and Data teams, Cyber Security enables secure innovation and resilience across our global business. Our structure is built around product families and risk-based priorities, with teams embedded across regions and business units. JOB PURPOSE The Insider Risk team is p rimarily focused on the security of our people and data, as opposed to our technologies, internal security helpsprevent data loss through controls and recognizing unusualbehaviors that could indicate accidental, negligent or malicious activity. They manage the Insider Risks Data Loss Prevention service to support detection capabilities to allow for prevention, containment and response controls. Insider Risk also support the management of policies that apply to our data toensure it is safe but usable across our business. Role Summary: A vacancy exists for a Data Loss Prevention manager within Unilever's Insider Risk Team. The successful candidate will be responsible for helping to keep Unilever and our systems, data, and customers secure. Key areas delivered by the Insider Trust team include: Ensuring the deployment and running of security tooling, in conjunction with the Tech & Ops team. Playing an active role in the definition and iteration of the Unilever Cyber Security transformation. Continuously explore and implement cost effective measures to optimize security investment Influencing a broad range of stakeholders in various teams across the business, including IT architects, developers and engineers, programme managers, and business data owners Managing and utilizing cyber security tooling and capabilities, including detection and monitoring activities. Managing investigations into any suspicious activities on our systems and taking any necessary steps to remedy them in a timely manner. Providing sensitive investigative services to other key Unilever investigative functions Reducing any risk or impact caused by a cyber incident Advising the broader organization on security best practices where applicable. RESPONSIBILITIES Define policies for data classification, protection, and handling based on sensitivity and regulatory needs. Ensure coverage across endpoints, email, network, and cloud services Monitor DLP systems for alerts related to unauthorized data access, movement, or exfiltration. Investigate incidents to determine root cause and assess business impact. Coordinate with forensics and incident response teams when potential breaches involve sensitive data Collaborate with Legal, HR, Engineering, and Compliance to review and update policies. Tune detection rules and reduce false positives to improve operational efficiency. Promote a culture of data responsibility and cyber hygiene. Act as the primary point of contact for DLP-related incidents and investigations. Address data movement between enterprise IT and plant-level OT systems (e.g., USB controls, file transfers). Define KPIs for data protection effectiveness (e.g., incident volume, false positives, policy coverage). Stay current with emerging threats and technologies in the data protection space. Continuously explore and implement cost-effective measures to optimize security investment Manage insider investigation analyst resources to effectively deliver against multiple workloads. Collaborate with the Security Engineering team in deploying new security tools and governing existing global security tools related to Insider Risk services. Own and update playbooks for relevant security best practices for the team ALL ABOUT YOU Technical Skills DLP Tools & Platforms: Proficiency with DLP solutions, in particular Microsoft Purview Security Monitoring & Analysis: Experience integrating DLP with SIEM, EDR, and CASB tools to monitor data flows and detect suspicious behavior. Policy Creation & Tuning: Ability to create, tune, and enforce DLP policies for endpoints, network, email, and cloud environments. Data Classification & Tagging: Knowledge of methods for identifying, labeling, and controlling access to sensitive or proprietary data. Incident Response & Investigation: Skilled in handling, documenting, and remediating DLP violations and collaborating with forensics teams. Knowledge of Regulatory Frameworks: Familiarity with compliance requirements such as GDPR, CCPA, ITAR, DFARS/CMMC, and data sovereignty laws. Encryption & Access Control: Understanding of how to apply encryption, rights management, and role-based access controls to prevent data leakage. Cloud Security: Experience applying DLP controls in cloud environments (e.g., Microsoft 365, AWS, Azure) using cloud-native or third-party tools. Experience Communication Skills: Ability to explain complex security topics to non-technical stakeholders Policy Development: Skilled in drafting practical, enforceable data protection policies aligned with business needs. Collaboration & Influence: Comfortable working with Legal, HR, Engineering, and OT teams to enforce DLP controls. Analytical Thinking: Strong problem-solving skills for analyzing data movement and identifying potential leakage points. Training & Awareness: Experience developing user training programs to improve data handling behaviors. Project Management: Capable of leading DLP rollouts, tool upgrades, and compliance initiatives across large or multi-site environments. Behaviors Candidates would be required to demonstrate the Unilever Standards of Leadership & live the Values through showing the following behaviors: Agility - Flexes leadership style and plans to meet changing situations with urgency. Learns from the past, envisions the future, has a healthy dissatisfaction with the status quo. Personal Mastery - Actively builds wellbeing and resilience in themselves and their team. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others. Sets high standards for themselves and always brings their best self. Passion for High Performance - Inspires the energy needed to win, generating intensity and focus to motivate people to deliver results at speed. About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' ONLY IF and Kingston Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024 . click apply for full job details
Jul 29, 2025
Full time
Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Insider Risk Security Manager (DLP) Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home, and Personal Care products with sales in over 190 countries and reaching 3.4 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Wall's, Ben & Jerry's, Marmite, Magnum, and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose as Unilever is 'to make sustainable living commonplace'. At Unilever, we're determined to achieve a culture where everyone can thrive, a culture where all individuals are treated fairly and respectfully, and where their uniqueness is celebrated. We're taking a holistic approach that focuses on how we can use the scale and reach of our business to have the greatest impact in our own workplace and beyond. We've set clear goals to eliminate any bias and discrimination in our policies and practices, accelerate diverse representation in our leadership, and remove barriers for people with disabilities. At the same time, we're setting out to spend more with diverse businesses and increasing representation of diverse groups in our advertising. Find out more about our commitment to equity, diversity, and inclusion on our website . Unilever's Cyber Security team is a global, product-led function aligned to the NIST Cyber Security Framework. We deliver capabilities across governance, protection, detection, response, and recovery to safeguard our people, operations, and digital assets. Operating alongside our Technology and Data teams, Cyber Security enables secure innovation and resilience across our global business. Our structure is built around product families and risk-based priorities, with teams embedded across regions and business units. JOB PURPOSE The Insider Risk team is p rimarily focused on the security of our people and data, as opposed to our technologies, internal security helpsprevent data loss through controls and recognizing unusualbehaviors that could indicate accidental, negligent or malicious activity. They manage the Insider Risks Data Loss Prevention service to support detection capabilities to allow for prevention, containment and response controls. Insider Risk also support the management of policies that apply to our data toensure it is safe but usable across our business. Role Summary: A vacancy exists for a Data Loss Prevention manager within Unilever's Insider Risk Team. The successful candidate will be responsible for helping to keep Unilever and our systems, data, and customers secure. Key areas delivered by the Insider Trust team include: Ensuring the deployment and running of security tooling, in conjunction with the Tech & Ops team. Playing an active role in the definition and iteration of the Unilever Cyber Security transformation. Continuously explore and implement cost effective measures to optimize security investment Influencing a broad range of stakeholders in various teams across the business, including IT architects, developers and engineers, programme managers, and business data owners Managing and utilizing cyber security tooling and capabilities, including detection and monitoring activities. Managing investigations into any suspicious activities on our systems and taking any necessary steps to remedy them in a timely manner. Providing sensitive investigative services to other key Unilever investigative functions Reducing any risk or impact caused by a cyber incident Advising the broader organization on security best practices where applicable. RESPONSIBILITIES Define policies for data classification, protection, and handling based on sensitivity and regulatory needs. Ensure coverage across endpoints, email, network, and cloud services Monitor DLP systems for alerts related to unauthorized data access, movement, or exfiltration. Investigate incidents to determine root cause and assess business impact. Coordinate with forensics and incident response teams when potential breaches involve sensitive data Collaborate with Legal, HR, Engineering, and Compliance to review and update policies. Tune detection rules and reduce false positives to improve operational efficiency. Promote a culture of data responsibility and cyber hygiene. Act as the primary point of contact for DLP-related incidents and investigations. Address data movement between enterprise IT and plant-level OT systems (e.g., USB controls, file transfers). Define KPIs for data protection effectiveness (e.g., incident volume, false positives, policy coverage). Stay current with emerging threats and technologies in the data protection space. Continuously explore and implement cost-effective measures to optimize security investment Manage insider investigation analyst resources to effectively deliver against multiple workloads. Collaborate with the Security Engineering team in deploying new security tools and governing existing global security tools related to Insider Risk services. Own and update playbooks for relevant security best practices for the team ALL ABOUT YOU Technical Skills DLP Tools & Platforms: Proficiency with DLP solutions, in particular Microsoft Purview Security Monitoring & Analysis: Experience integrating DLP with SIEM, EDR, and CASB tools to monitor data flows and detect suspicious behavior. Policy Creation & Tuning: Ability to create, tune, and enforce DLP policies for endpoints, network, email, and cloud environments. Data Classification & Tagging: Knowledge of methods for identifying, labeling, and controlling access to sensitive or proprietary data. Incident Response & Investigation: Skilled in handling, documenting, and remediating DLP violations and collaborating with forensics teams. Knowledge of Regulatory Frameworks: Familiarity with compliance requirements such as GDPR, CCPA, ITAR, DFARS/CMMC, and data sovereignty laws. Encryption & Access Control: Understanding of how to apply encryption, rights management, and role-based access controls to prevent data leakage. Cloud Security: Experience applying DLP controls in cloud environments (e.g., Microsoft 365, AWS, Azure) using cloud-native or third-party tools. Experience Communication Skills: Ability to explain complex security topics to non-technical stakeholders Policy Development: Skilled in drafting practical, enforceable data protection policies aligned with business needs. Collaboration & Influence: Comfortable working with Legal, HR, Engineering, and OT teams to enforce DLP controls. Analytical Thinking: Strong problem-solving skills for analyzing data movement and identifying potential leakage points. Training & Awareness: Experience developing user training programs to improve data handling behaviors. Project Management: Capable of leading DLP rollouts, tool upgrades, and compliance initiatives across large or multi-site environments. Behaviors Candidates would be required to demonstrate the Unilever Standards of Leadership & live the Values through showing the following behaviors: Agility - Flexes leadership style and plans to meet changing situations with urgency. Learns from the past, envisions the future, has a healthy dissatisfaction with the status quo. Personal Mastery - Actively builds wellbeing and resilience in themselves and their team. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others. Sets high standards for themselves and always brings their best self. Passion for High Performance - Inspires the energy needed to win, generating intensity and focus to motivate people to deliver results at speed. About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' ONLY IF and Kingston Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024 . click apply for full job details
Role : VisionPLUS Developer Location: London Job Type: Contract Experience Level: 8+ years Domain: Banking / Financial Services (Credit Cards, Payments) Job Summary: We are looking for an experienced VisionPLUS Developer to join our team in supporting, enhancing, and customizing the VisionPLUS platform for card and payments processing. The ideal candidate should have hands-on experience with VisionPLUS modules and be able to translate business requirements into high-quality technical solutions. Key Responsibilities: Design, develop, and maintain applications using the VisionPLUS framework (CMS, FAS, TRAMS, MBS, CTA, etc.) Perform system configuration, enhancements, and customizations in VisionPLUS Develop batch processes, online transactions, and user interfaces as needed Analyze functional requirements and translate them into technical specifications Troubleshoot production issues and support post-implementation activities Ensure code quality and adherence to security and compliance standards Collaborate with business analysts, testers, and project managers in Agile/Waterfall environments Participate in code reviews and provide mentorship to junior team members Integrate VisionPLUS with external systems (via APIs, MQ, ISO 8583, etc.) Handle performance tuning, debugging, and optimization of VisionPLUS components Required Skills: 7+ years of hands-on experience with VisionPLUS product suite Strong understanding of at least two modules: CMS (Customer Management System), FAS (Financial Authorization System), TRAMS, CTA, MBS, etc. Experience in COBOL , JCL , CICS , VSAM , and Mainframe utilities Knowledge of Card Payments , Loyalty Programs , EMV , and Authorization Flows Experience working with batch cycles , file processing, and job scheduling tools Good understanding of software development lifecycle (SDLC) Experience in production support , incident handling , and bug fixing
Jul 29, 2025
Full time
Role : VisionPLUS Developer Location: London Job Type: Contract Experience Level: 8+ years Domain: Banking / Financial Services (Credit Cards, Payments) Job Summary: We are looking for an experienced VisionPLUS Developer to join our team in supporting, enhancing, and customizing the VisionPLUS platform for card and payments processing. The ideal candidate should have hands-on experience with VisionPLUS modules and be able to translate business requirements into high-quality technical solutions. Key Responsibilities: Design, develop, and maintain applications using the VisionPLUS framework (CMS, FAS, TRAMS, MBS, CTA, etc.) Perform system configuration, enhancements, and customizations in VisionPLUS Develop batch processes, online transactions, and user interfaces as needed Analyze functional requirements and translate them into technical specifications Troubleshoot production issues and support post-implementation activities Ensure code quality and adherence to security and compliance standards Collaborate with business analysts, testers, and project managers in Agile/Waterfall environments Participate in code reviews and provide mentorship to junior team members Integrate VisionPLUS with external systems (via APIs, MQ, ISO 8583, etc.) Handle performance tuning, debugging, and optimization of VisionPLUS components Required Skills: 7+ years of hands-on experience with VisionPLUS product suite Strong understanding of at least two modules: CMS (Customer Management System), FAS (Financial Authorization System), TRAMS, CTA, MBS, etc. Experience in COBOL , JCL , CICS , VSAM , and Mainframe utilities Knowledge of Card Payments , Loyalty Programs , EMV , and Authorization Flows Experience working with batch cycles , file processing, and job scheduling tools Good understanding of software development lifecycle (SDLC) Experience in production support , incident handling , and bug fixing
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. The Role: We are looking for a highly skilled Senior Information Security Engineer with deep expertise in security tooling across both on-premise and cloud environments. You will lead threat detection, incident response, and security architecture efforts within a hybrid environment. This is a highly technical engineering role, where you'll be hands-on developing and maintaining our security operations tooling. Key Responsibilities: Architect, implement, and maintain advanced security configurations across the Microsoft Defender suite (Cloud, Endpoint and Identity), Microsoft Sentinel, Purview and Azure infrastructure (including RBAC, PIM, NSGs and identity protections). Lead security incident detection, investigation, and response activities alongside the SOC. Lead the implementation and tuning of Microsoft Sentinel: build KQL queries, implement custom rules, conduct threat hunting, workbooks, design and automate playbooks using Logic Apps. Experience collaborating with development, operations and infrastructure teams in a security context. Experience securing cloud platforms and applications using tooling such as CASB, CSPM or similar. Harden Windows and Linux systems, enforce secure configurations (e.g., CIS benchmarks). Maintain secure on-premise network architectures including segmentation, access control, and perimeter defence. Collaborate with other teams to ensure compliance with internal security policies and external regulations (e.g., ISO 27001, NIST, GDPR). Threat Intelligence - analyse potential threats, identify vulnerabilities, and implement measures to mitigate risks. Conduct vulnerability scans, validate findings and use a risk-based approach to track and manage remediation. Stay up-to-date with the latest cybersecurity trends and technologies and continuously improve security measures. Provide technical expertise to projects and advise on the delivery of new tooling or processes and ensure that new technologies are sufficiently secure and protected. Skills & Experiences: Previoushands on experience in cybersecurity roles Strong experience with Microsoft Sentinel: rule creation, threat hunting, workbooks, and automation. In-depth knowledge of network security, including principles such as zero trust and networksecurity tooling such as Netskope. In-depth knowledge of Microsoft Defender suite (for Endpoint, Identity, Cloud, etc.). Solid understanding of KQL, Azure RBAC, Privileged Identity Management (PIM). Specific knowledge of AWS security stack would be beneficial including GuardDuty, CloudWatch and SecurityHub Familiarity with industry frameworks: MITRE ATT&CK, NIST, CIS, PCI-DSS. Excellent incident response, problem-solving, and communication skills. Preferred Certifications: Microsoft Certified: Cybersecurity Architect Expert (SC-100) Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Cybersecurity certifications, such as CompTIA Security+, CISSP What We Offer: At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being: Annual incentive scheme Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities Enhanced family Leave Benefits and an opportunity to purchase additional holiday days Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs A Supportive Work Environment that values diversity, equity and inclusion, and individual growth Our Commitment to You: At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. Ready to Join Us? Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Jul 29, 2025
Full time
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. The Role: We are looking for a highly skilled Senior Information Security Engineer with deep expertise in security tooling across both on-premise and cloud environments. You will lead threat detection, incident response, and security architecture efforts within a hybrid environment. This is a highly technical engineering role, where you'll be hands-on developing and maintaining our security operations tooling. Key Responsibilities: Architect, implement, and maintain advanced security configurations across the Microsoft Defender suite (Cloud, Endpoint and Identity), Microsoft Sentinel, Purview and Azure infrastructure (including RBAC, PIM, NSGs and identity protections). Lead security incident detection, investigation, and response activities alongside the SOC. Lead the implementation and tuning of Microsoft Sentinel: build KQL queries, implement custom rules, conduct threat hunting, workbooks, design and automate playbooks using Logic Apps. Experience collaborating with development, operations and infrastructure teams in a security context. Experience securing cloud platforms and applications using tooling such as CASB, CSPM or similar. Harden Windows and Linux systems, enforce secure configurations (e.g., CIS benchmarks). Maintain secure on-premise network architectures including segmentation, access control, and perimeter defence. Collaborate with other teams to ensure compliance with internal security policies and external regulations (e.g., ISO 27001, NIST, GDPR). Threat Intelligence - analyse potential threats, identify vulnerabilities, and implement measures to mitigate risks. Conduct vulnerability scans, validate findings and use a risk-based approach to track and manage remediation. Stay up-to-date with the latest cybersecurity trends and technologies and continuously improve security measures. Provide technical expertise to projects and advise on the delivery of new tooling or processes and ensure that new technologies are sufficiently secure and protected. Skills & Experiences: Previoushands on experience in cybersecurity roles Strong experience with Microsoft Sentinel: rule creation, threat hunting, workbooks, and automation. In-depth knowledge of network security, including principles such as zero trust and networksecurity tooling such as Netskope. In-depth knowledge of Microsoft Defender suite (for Endpoint, Identity, Cloud, etc.). Solid understanding of KQL, Azure RBAC, Privileged Identity Management (PIM). Specific knowledge of AWS security stack would be beneficial including GuardDuty, CloudWatch and SecurityHub Familiarity with industry frameworks: MITRE ATT&CK, NIST, CIS, PCI-DSS. Excellent incident response, problem-solving, and communication skills. Preferred Certifications: Microsoft Certified: Cybersecurity Architect Expert (SC-100) Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Cybersecurity certifications, such as CompTIA Security+, CISSP What We Offer: At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being: Annual incentive scheme Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities Enhanced family Leave Benefits and an opportunity to purchase additional holiday days Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs A Supportive Work Environment that values diversity, equity and inclusion, and individual growth Our Commitment to You: At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. Ready to Join Us? Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges. Alpaca's globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it. Our Team Members: We're a team of 200+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more! We're looking for candidates eager to join Alpaca's growing organization, who are excited about our Mission of "Open financial services to everyone on the planet and share our Values of "Stay Curious," "Have Empathy," and "Be Accountable." Your Role: As a Senior Software Engineer on the Tax Platform Engineering team, you will architect, build, and scale the mission-critical systems that ensure accuracy, verifiability, and compliance for our global tax obligations. You will be responsible for engineering the durable systems of record that serve as the definitive source of truth for our financial operations, directly mitigating financial risk and ensuring auditable adherence to complex financial laws in a high-volume, regulated environment Key Responsibilities: Design, build, and operate highly scalable, resilient, and secure microservices and data processing systems using idiomatic Golang. Model complex, long-running tax reporting business logic as durable, stateful workflows using Temporal to ensure correctness and reliability. Implement and optimize data pipelines consuming financial events from Redpanda, ensuring data quality, timeliness, and integrity. Collaborate with cross-functional teams of tax analysts, legal experts, and product managers to translate complex and evolving regulatory requirements into robust, maintainable, and verifiable software solutions. Provide technical leadership and mentorship, driving best practices in distributed system design, API definition with gRPC, code quality, and advanced testing strategies. Build systems with auditability, traceability, and data lineage as a first-class concern to ensure transparency for our auditors and regulators. Own the full lifecycle of your services, including automated deployment (CI/CD with tools like Jenkins and Terraform), proactive monitoring, and incident response, following a "you build it, you run it" philosophy. Technical Environment: Backend Services: Microservices written in Golang for performance, simplicity, and concurrency. API Communication: gRPC with Protocol Buffers (Protobuf) for high-performance, strongly-typed, and versionable service-to-service APIs. Workflow Orchestration: Temporal for durable execution of long-running, auditable business logic workflows. Streaming Data: Redpanda as a high-throughput, low-latency, Kafka-compatible streaming platform for all tax-relevant financial events. Infrastructure: Cloud platforms (AWS), containerization (Docker, Kubernetes), and Infrastructure as Code (Terraform). Observability: Modern monitoring and observability tools include Prometheus, Grafana, and Datadog. Must-Haves: 5+ years of professional software engineering experience, with a proven track record of shipping and operating complex, large-scale systems in production. Deep, hands-on expertise in Golang, including a strong command of its concurrency models (goroutines, channels), memory management, and standard library. Demonstrable experience in designing, building, and reasoning about distributed systems, including a strong understanding of microservices architecture and API design patterns (e.g., REST, gRPC). Exceptional analytical and problem-solving skills, with the ability to deconstruct complex requirements into clear technical components and excellent communication skills for working in a cross-functional environment. Nice-to-Haves: Hands-on experience with Temporal or similar durable execution systems like Cadence or AWS Step Functions. Experience with Redpanda or Apache Kafka , with a solid understanding of the Kafka protocol. Production experience with gRPC and Protocol Buffers (Protobuf). Proficiency with AWS , containerization ( Docker , Kubernetes ), Infrastructure as Code ( Terraform ), and CI/CD pipelines (e.g., Jenkins). Experience with modern observability tools like Prometheus , Grafana , and distributed tracing systems. Prior experience in FinTech , RegTech , or another highly regulated industry with familiarity with financial data or compliance systems. How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy
Jul 29, 2025
Full time
Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges. Alpaca's globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it. Our Team Members: We're a team of 200+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more! We're looking for candidates eager to join Alpaca's growing organization, who are excited about our Mission of "Open financial services to everyone on the planet and share our Values of "Stay Curious," "Have Empathy," and "Be Accountable." Your Role: As a Senior Software Engineer on the Tax Platform Engineering team, you will architect, build, and scale the mission-critical systems that ensure accuracy, verifiability, and compliance for our global tax obligations. You will be responsible for engineering the durable systems of record that serve as the definitive source of truth for our financial operations, directly mitigating financial risk and ensuring auditable adherence to complex financial laws in a high-volume, regulated environment Key Responsibilities: Design, build, and operate highly scalable, resilient, and secure microservices and data processing systems using idiomatic Golang. Model complex, long-running tax reporting business logic as durable, stateful workflows using Temporal to ensure correctness and reliability. Implement and optimize data pipelines consuming financial events from Redpanda, ensuring data quality, timeliness, and integrity. Collaborate with cross-functional teams of tax analysts, legal experts, and product managers to translate complex and evolving regulatory requirements into robust, maintainable, and verifiable software solutions. Provide technical leadership and mentorship, driving best practices in distributed system design, API definition with gRPC, code quality, and advanced testing strategies. Build systems with auditability, traceability, and data lineage as a first-class concern to ensure transparency for our auditors and regulators. Own the full lifecycle of your services, including automated deployment (CI/CD with tools like Jenkins and Terraform), proactive monitoring, and incident response, following a "you build it, you run it" philosophy. Technical Environment: Backend Services: Microservices written in Golang for performance, simplicity, and concurrency. API Communication: gRPC with Protocol Buffers (Protobuf) for high-performance, strongly-typed, and versionable service-to-service APIs. Workflow Orchestration: Temporal for durable execution of long-running, auditable business logic workflows. Streaming Data: Redpanda as a high-throughput, low-latency, Kafka-compatible streaming platform for all tax-relevant financial events. Infrastructure: Cloud platforms (AWS), containerization (Docker, Kubernetes), and Infrastructure as Code (Terraform). Observability: Modern monitoring and observability tools include Prometheus, Grafana, and Datadog. Must-Haves: 5+ years of professional software engineering experience, with a proven track record of shipping and operating complex, large-scale systems in production. Deep, hands-on expertise in Golang, including a strong command of its concurrency models (goroutines, channels), memory management, and standard library. Demonstrable experience in designing, building, and reasoning about distributed systems, including a strong understanding of microservices architecture and API design patterns (e.g., REST, gRPC). Exceptional analytical and problem-solving skills, with the ability to deconstruct complex requirements into clear technical components and excellent communication skills for working in a cross-functional environment. Nice-to-Haves: Hands-on experience with Temporal or similar durable execution systems like Cadence or AWS Step Functions. Experience with Redpanda or Apache Kafka , with a solid understanding of the Kafka protocol. Production experience with gRPC and Protocol Buffers (Protobuf). Proficiency with AWS , containerization ( Docker , Kubernetes ), Infrastructure as Code ( Terraform ), and CI/CD pipelines (e.g., Jenkins). Experience with modern observability tools like Prometheus , Grafana , and distributed tracing systems. Prior experience in FinTech , RegTech , or another highly regulated industry with familiarity with financial data or compliance systems. How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy
Senior Manager, Program Management, Trust Sensitive Content and Intelligence Revolutionize the Future of AI: Voice, Vision, and Trust at Amazon Are you ready to shape the future of AI and transform how millions interact with technology? Are you passionate about how AI evolves responsibly innovating for customers while maintaining a high bar for customer trust? Imagine being at the helm of innovation where Amazon digital products, Alexa's voice services, Echo's ambient computing, and computer vision technology converge. As our Responsible AI (RAI) Senior Manager for Programs and Operations, you'll be the driving force behind AI experiences that millions of customers experience every day. You will be the single threaded leader for programs and operations leading teams across 2 locations. You will lead several complex programs across trust and privacy - enabling continuous improvements to our trust related ML models, creating and maintaining golden data sets for evaluations, red teaming, incident monitoring and support, and customer feedback monitoring. This isn't just any program or operations role - it's a chance to pioneer the next generation of intelligent systems that will become an integral part of daily life for millions. You'll be a key leader in the evolution of AI solutions that are not just smart, but trustworthy. Your playground? The thrilling intersection of voice AI, computer vision, and trust & safety. Your mission? To create AI experiences that are so intuitive, so helpful, and so secure that they'll be magic for our customers. You'll lead teams in pushing the boundaries of what's possible, all while ensuring that safety, privacy and trust remain at the core of everything we do. It's a balancing act of innovation and responsibility that only the best can master. Key job responsibilities • Strategic Leadership: Define and drive the strategic roadmap for Responsible AI operations programs across AI-powered features across voice, vision, and trust domains. Drive organizational transformation initiatives to optimize operational efficiency and scale. Lead cross-functional collaboration with Engineering, Science, Policy, and other stakeholder teams. • Team Leadership and Development: Lead and mentor multiple teams of content specialists, quality analysts, and program managers. Drive career development and succession planning across the organization. Foster a culture of innovation, continuous learning, and operational excellence. Define the organizational structure and bandwidth allocation strategies across global sites. • Technical and Operational Excellence: Create comprehensive operational frameworks for AI model improvement and validation. Drive strategic initiatives across model training, red teaming, and incident management. Define and track key performance indicators for operational effectiveness. • Innovation and Process Transformation: Drive automation and tooling strategies to enhance operational efficiency. Lead the development of new operational capabilities for emerging AI technologies. Champion process improvements through data-driven decision making. Establish best practices and standards Responsible AI operations. • Business Impact and Stakeholder Management: Own and influence key operations metrics related to trust, safety, and customer experience. Drive Operations business reviews and strategic planning with senior leadership. Manage relationships with key stakeholders across Amazon organizations. Lead budget planning and resource allocation for the operations organization. BASIC QUALIFICATIONS - 10+ years of program management and operations experience or similar functions - Masters degree - Experience leading large teams of 50+ members - Proven track record of taking ownership and delivering results - Experience working with technical teams to design and develop features in internal-customer facing products - Demonstrated ability to identify and solve ambiguous problems. In particular, identifying customer needs and inventing new ways to meet those needs. - Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels PREFERRED QUALIFICATIONS - Experience building program and operations roadmaps; adapt rapidly to business needs - Experience implementing repeatable processes and driving automation or standardization - Awareness of ML and LLMs with a high degree of curiosity to learn new knowledge Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 29, 2025
Full time
Senior Manager, Program Management, Trust Sensitive Content and Intelligence Revolutionize the Future of AI: Voice, Vision, and Trust at Amazon Are you ready to shape the future of AI and transform how millions interact with technology? Are you passionate about how AI evolves responsibly innovating for customers while maintaining a high bar for customer trust? Imagine being at the helm of innovation where Amazon digital products, Alexa's voice services, Echo's ambient computing, and computer vision technology converge. As our Responsible AI (RAI) Senior Manager for Programs and Operations, you'll be the driving force behind AI experiences that millions of customers experience every day. You will be the single threaded leader for programs and operations leading teams across 2 locations. You will lead several complex programs across trust and privacy - enabling continuous improvements to our trust related ML models, creating and maintaining golden data sets for evaluations, red teaming, incident monitoring and support, and customer feedback monitoring. This isn't just any program or operations role - it's a chance to pioneer the next generation of intelligent systems that will become an integral part of daily life for millions. You'll be a key leader in the evolution of AI solutions that are not just smart, but trustworthy. Your playground? The thrilling intersection of voice AI, computer vision, and trust & safety. Your mission? To create AI experiences that are so intuitive, so helpful, and so secure that they'll be magic for our customers. You'll lead teams in pushing the boundaries of what's possible, all while ensuring that safety, privacy and trust remain at the core of everything we do. It's a balancing act of innovation and responsibility that only the best can master. Key job responsibilities • Strategic Leadership: Define and drive the strategic roadmap for Responsible AI operations programs across AI-powered features across voice, vision, and trust domains. Drive organizational transformation initiatives to optimize operational efficiency and scale. Lead cross-functional collaboration with Engineering, Science, Policy, and other stakeholder teams. • Team Leadership and Development: Lead and mentor multiple teams of content specialists, quality analysts, and program managers. Drive career development and succession planning across the organization. Foster a culture of innovation, continuous learning, and operational excellence. Define the organizational structure and bandwidth allocation strategies across global sites. • Technical and Operational Excellence: Create comprehensive operational frameworks for AI model improvement and validation. Drive strategic initiatives across model training, red teaming, and incident management. Define and track key performance indicators for operational effectiveness. • Innovation and Process Transformation: Drive automation and tooling strategies to enhance operational efficiency. Lead the development of new operational capabilities for emerging AI technologies. Champion process improvements through data-driven decision making. Establish best practices and standards Responsible AI operations. • Business Impact and Stakeholder Management: Own and influence key operations metrics related to trust, safety, and customer experience. Drive Operations business reviews and strategic planning with senior leadership. Manage relationships with key stakeholders across Amazon organizations. Lead budget planning and resource allocation for the operations organization. BASIC QUALIFICATIONS - 10+ years of program management and operations experience or similar functions - Masters degree - Experience leading large teams of 50+ members - Proven track record of taking ownership and delivering results - Experience working with technical teams to design and develop features in internal-customer facing products - Demonstrated ability to identify and solve ambiguous problems. In particular, identifying customer needs and inventing new ways to meet those needs. - Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels PREFERRED QUALIFICATIONS - Experience building program and operations roadmaps; adapt rapidly to business needs - Experience implementing repeatable processes and driving automation or standardization - Awareness of ML and LLMs with a high degree of curiosity to learn new knowledge Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior IT Security Specialist. London. Posting Date: 07/15/2025. Deadline: 07/31/2025 Role Purpose This role is centered on global identity and access management (IAM), with a primary focus on Microsoft Entra ID. The ideal candidate may bring experience expertise across the broader Microsoft 365 security ecosystem: Intune, Defender, and Sentinel.dmap for identity and security technologies while ensuring a secure, compliant, and well-governed environment. Key Responsibilities Serve as SME for hybrid Microsoft Entra ID, by providing strategic guidance, technical leadership, and hands-on support for identity and access management initiatives Configure and manage Conditional Access, PIM, and RBAC to enforce adaptive access controls and identity governance aligned with modern security frameworks emphasizing continuous evaluation of user, device, and session risk Configure and troubleshoot SSO, Provisioning, and any other MFA integrations with enterprise applications Track and incorporate operational/incident trends to evolve enterprise IAM and security posture Troubleshoot and resolve complex identity and endpoint security issues in real time Maintenance of Microsoft Intune, to support device compliance, configuration profiles, and related security controls to improve security postures Maintenance of Microsoft Defender for Endpoint, with a strong understanding of threat protection, attack surface reduction, and endpoint detection and response Maintenance of Microsoft Sentinel, to aid in building and managing analytics rules, workbooks, playbooks, and incident response workflows within a SIEM environment Perform cloud security analysis, configuration assessments, and develop tailored recommendations for internal teams and external clients Provide technical guidance and support for Microsoft 365 E5 security services, including solution design, implementation strategies, and operational optimization. The ideal candidate Minimum of 5 years of experience in IT Security, cloud architecture, IAM or related roles Experience architecting and implementing IAM strategies Solid experience with KQL, PowerShell, and automated policy deployment Experience designing and implementing policies and procedures related to: Cloud tenant security (O365), Conditional Access, PIM, MFA, Auditing, logging, threat detection Bachelor's degree in computer science, cybersecurity, or related technical field (or equivalent experience) Preferred certifications: Microsoft certifications such as Identity and Access Administrator Associate, Security Operations Analyst Associate, or Information Protection Administrator CISSP, GIAC, Security+, or other relevant IT security certifications Previous work in technical consulting or client-facing security engineering roles Deep understanding of hybrid Active Directory configurations and cloud-native identity governance Working knowledge of Defender for Cloud, Sentinel playbooks, and advanced security workloads Integration of HRIS or ERP tools with Entra and AD What we offer Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts. Excellent benefits and perks to promote well-being and a healthy work-life balance, including: Generous time off, as well as our standard Open Society close at year-end (where vacation days are not required) and flexible work arrangements. Employer-paid health insurance and dental plans for individuals and families (no employee contribution required). Exceptional retirement savings plan (non-contributory for employees) and life insurance. Progressive paid parental leave, reproductive and family planning support, and much more. A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact. Who we are Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems. Guided by our founder's values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take. Additional Information Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities.
Jul 29, 2025
Full time
Senior IT Security Specialist. London. Posting Date: 07/15/2025. Deadline: 07/31/2025 Role Purpose This role is centered on global identity and access management (IAM), with a primary focus on Microsoft Entra ID. The ideal candidate may bring experience expertise across the broader Microsoft 365 security ecosystem: Intune, Defender, and Sentinel.dmap for identity and security technologies while ensuring a secure, compliant, and well-governed environment. Key Responsibilities Serve as SME for hybrid Microsoft Entra ID, by providing strategic guidance, technical leadership, and hands-on support for identity and access management initiatives Configure and manage Conditional Access, PIM, and RBAC to enforce adaptive access controls and identity governance aligned with modern security frameworks emphasizing continuous evaluation of user, device, and session risk Configure and troubleshoot SSO, Provisioning, and any other MFA integrations with enterprise applications Track and incorporate operational/incident trends to evolve enterprise IAM and security posture Troubleshoot and resolve complex identity and endpoint security issues in real time Maintenance of Microsoft Intune, to support device compliance, configuration profiles, and related security controls to improve security postures Maintenance of Microsoft Defender for Endpoint, with a strong understanding of threat protection, attack surface reduction, and endpoint detection and response Maintenance of Microsoft Sentinel, to aid in building and managing analytics rules, workbooks, playbooks, and incident response workflows within a SIEM environment Perform cloud security analysis, configuration assessments, and develop tailored recommendations for internal teams and external clients Provide technical guidance and support for Microsoft 365 E5 security services, including solution design, implementation strategies, and operational optimization. The ideal candidate Minimum of 5 years of experience in IT Security, cloud architecture, IAM or related roles Experience architecting and implementing IAM strategies Solid experience with KQL, PowerShell, and automated policy deployment Experience designing and implementing policies and procedures related to: Cloud tenant security (O365), Conditional Access, PIM, MFA, Auditing, logging, threat detection Bachelor's degree in computer science, cybersecurity, or related technical field (or equivalent experience) Preferred certifications: Microsoft certifications such as Identity and Access Administrator Associate, Security Operations Analyst Associate, or Information Protection Administrator CISSP, GIAC, Security+, or other relevant IT security certifications Previous work in technical consulting or client-facing security engineering roles Deep understanding of hybrid Active Directory configurations and cloud-native identity governance Working knowledge of Defender for Cloud, Sentinel playbooks, and advanced security workloads Integration of HRIS or ERP tools with Entra and AD What we offer Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts. Excellent benefits and perks to promote well-being and a healthy work-life balance, including: Generous time off, as well as our standard Open Society close at year-end (where vacation days are not required) and flexible work arrangements. Employer-paid health insurance and dental plans for individuals and families (no employee contribution required). Exceptional retirement savings plan (non-contributory for employees) and life insurance. Progressive paid parental leave, reproductive and family planning support, and much more. A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact. Who we are Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems. Guided by our founder's values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take. Additional Information Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities.
Please note for this role -The successful candidate will need to be SC Cleared (living within the UK for 5 years) and commutable distance to our Derby office on a weekly basis. The shift pattern for this role is 12-hour shifts (7am/7pm and 7pm/7am) on a 4-on-4-off pattern. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role Node4 have an exciting opportunity within our Security Operations Center (SOC) for an individual looking to progress their career in cybersecurity. As a member of our Security Team you're responsible for securing both Node4 and our customers against attacks, compromises and breaches. Internally you will work as part of the corporate services department, collaborating with other teams such as network specialists and infrastructure engineers to mature and maintain our internal security posture. Externally you will work closely with our account-managers and pre-sales team to deliver managed security services to customers and provide a consistently high-quality standard of service. We are looking for a passionate, driven individual who is keen to learn more about Cyber Security, enthusiastic about getting hands-on with new technologies and aspires to continually improve their own skills and knowledge. This role is shift based and will require the applicant to work 12-hour shifts (7am/7pm) on a 4-on-4-off pattern. What will you bring? Experience in a SOC analyst role Experience using SIEM (ideally Microsoft Sentinel) Experience using EDR (ideally Microsoft Defender) Excellent written and verbal communication skills Experience configuring and deploying Microsoft technologies such as Microsoft Defender and Azure Experience using and developing playbooks for SOC processes and incident response Strong understanding of IT & networking fundamentals (eg TCP, DNS, TLS) Able to work effectively in a team as well as confident working independently and taking accountability for tasks/projects. Robust time/project management skills to prioritise and organise multiple ongoing tasks. Understanding of Windows and Linux server and endpoint operating systems Ability to research new concepts and present internally them to the team A cybersecurity related qualification, particularly Microsoft/Azure eg SC-200, Blue Team Level 1, Security+ Experience working in an IT department/organization in a role that includes supporting users, troubleshooting issues, following ITSM processes What does it look like to work in Node4's SOC team? Find out for yourself . What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY
Jul 29, 2025
Full time
Please note for this role -The successful candidate will need to be SC Cleared (living within the UK for 5 years) and commutable distance to our Derby office on a weekly basis. The shift pattern for this role is 12-hour shifts (7am/7pm and 7pm/7am) on a 4-on-4-off pattern. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role Node4 have an exciting opportunity within our Security Operations Center (SOC) for an individual looking to progress their career in cybersecurity. As a member of our Security Team you're responsible for securing both Node4 and our customers against attacks, compromises and breaches. Internally you will work as part of the corporate services department, collaborating with other teams such as network specialists and infrastructure engineers to mature and maintain our internal security posture. Externally you will work closely with our account-managers and pre-sales team to deliver managed security services to customers and provide a consistently high-quality standard of service. We are looking for a passionate, driven individual who is keen to learn more about Cyber Security, enthusiastic about getting hands-on with new technologies and aspires to continually improve their own skills and knowledge. This role is shift based and will require the applicant to work 12-hour shifts (7am/7pm) on a 4-on-4-off pattern. What will you bring? Experience in a SOC analyst role Experience using SIEM (ideally Microsoft Sentinel) Experience using EDR (ideally Microsoft Defender) Excellent written and verbal communication skills Experience configuring and deploying Microsoft technologies such as Microsoft Defender and Azure Experience using and developing playbooks for SOC processes and incident response Strong understanding of IT & networking fundamentals (eg TCP, DNS, TLS) Able to work effectively in a team as well as confident working independently and taking accountability for tasks/projects. Robust time/project management skills to prioritise and organise multiple ongoing tasks. Understanding of Windows and Linux server and endpoint operating systems Ability to research new concepts and present internally them to the team A cybersecurity related qualification, particularly Microsoft/Azure eg SC-200, Blue Team Level 1, Security+ Experience working in an IT department/organization in a role that includes supporting users, troubleshooting issues, following ITSM processes What does it look like to work in Node4's SOC team? Find out for yourself . What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY
COOPER LOMAZ RECRUITMENT LTD
Peterborough, Cambridgeshire
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: 19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when needed What We're Looking For: Previous experience in a 1st line support or IT service desk environment Strong knowledge of Windows OS and Google Workspace Confident communicator with excellent customer service skills Comfortable working late evening and night shifts, including weekends on a rotation Experience with hardware builds or desktop support is desirable This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth. Apply now to secure your interview and start date.
Jul 29, 2025
Contractor
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: 19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when needed What We're Looking For: Previous experience in a 1st line support or IT service desk environment Strong knowledge of Windows OS and Google Workspace Confident communicator with excellent customer service skills Comfortable working late evening and night shifts, including weekends on a rotation Experience with hardware builds or desktop support is desirable This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth. Apply now to secure your interview and start date.
Join a global power distribution leader as a multi site IT Analyst! Support multiple UK sites, solve hands-on tech issues, and enjoy a dynamic role with travel, autonomy, and impact. Key skills required for this role Important Experience in IT hardware and software support Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users. Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Site locations: You will be based out of one site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required. West Midlands (1 site) Some very occasioanl travel to Lincolnshire (1 site) Fuel is covered and some of the travel time is paid for. Job Requirements: Your own transport and full driving licence is required for this role. Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) CompTIA A+ certification Experience: Experience in IT support within a hands-on technical role Technical Skills: Proficiency in Microsoft Windows OS and Office suites Experience with hardware such as PCs, laptops, mobile devices, and peripherals Basic knowledge of IT infrastructure including networks, servers, storage, and phone systems Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. Matchtech is a STEM Recruitment Specialist, with over 40 years' experience
Jul 29, 2025
Full time
Join a global power distribution leader as a multi site IT Analyst! Support multiple UK sites, solve hands-on tech issues, and enjoy a dynamic role with travel, autonomy, and impact. Key skills required for this role Important Experience in IT hardware and software support Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users. Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Site locations: You will be based out of one site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required. West Midlands (1 site) Some very occasioanl travel to Lincolnshire (1 site) Fuel is covered and some of the travel time is paid for. Job Requirements: Your own transport and full driving licence is required for this role. Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) CompTIA A+ certification Experience: Experience in IT support within a hands-on technical role Technical Skills: Proficiency in Microsoft Windows OS and Office suites Experience with hardware such as PCs, laptops, mobile devices, and peripherals Basic knowledge of IT infrastructure including networks, servers, storage, and phone systems Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. Matchtech is a STEM Recruitment Specialist, with over 40 years' experience
