15 jobs found

Description The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Your new company A leading national legal services provider is seeking an experienced Personal Injury Lawyer to manage a varied caseload of litigated and non-litigated personal injury files valued up to £100,000. You will take full ownership of each claim from instruction through to settlement or litigation, ensuring excellent client care, proactive case progression and strong technical decision-making. This is an exciting opportunity to join a large, well-established organisation known for delivering high-quality legal and insurance services. You'll benefit from a supportive, collaborative environment with significant opportunities for development. Your new role As a Personal Injury Solicitor/CILEX, your responsibilities will include: Manage a caseload of litigated and non-litigated PI claims up to £100,000, ensuring files are progressed efficiently, proactively and profitably. Deliver exceptional client service, maintaining regular communication and providing clear, concise advice. Handle a wide range of RTA Portal and Fixed Fee cases, including MIB (uninsured and untraced) matters. Obtain medical and non-medical evidence in line with track requirements and recoverability. Issue proceedings via the Court Portal and attend conferences, hearings and CMCs where required. Advise clients on litigation risk, costs exposure and issues relating to fundamental dishonesty. Maintain compliance with the CPR, professional conduct rules and internal policies. Build effective working relationships with defendant solicitors, insurers and external stakeholders. Negotiate liability and quantum where possible. Support junior team members through mentoring where appropriate. May be appointed as an authorised person when required. What you'll need to Qualified Solicitor or CILEx Lawyer (or working towards qualification/litigation rights). Proven experience managing your own PI caseload (litigated & non-litigated), including RTA Portal and Intermediate Track matters. EL/PL or OL experience is advantageous but not essential. Experience working to fee or settlement targets. Strong knowledge of the CPR, relevant case law and PI legislation. Excellent written and verbal communication skills with a focus on client care. Ability to work collaboratively with external agencies, including medical experts, investigators and counsel. Strong IT proficiency, What you'll get in return Competitive salary of up to £45,000 Hybrid working of 3 days WFH per week Clear progression opportunities Opportunity to get involved in a wide mix of claimant personal injury work valued up to £100,000 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

If you're already out there investigating suspicious property claims, you'll know the difference between real fraud work and file validation dressed up as investigation. This role is much closer to the former. You'll handle a caseload of genuinely questionable losses across the Midlands and South, with the freedom to plan enquiries properly, get out on site, speak to the right people and build evidence that actually leads somewhere. It's less about ticking process boxes and more about using judgement. Why investigators tend to look at roles like this They want the space to run enquiries properly They want fewer routine referrals and more genuine suspicion work They want their reports to carry weight with clients They want to feel trusted rather than monitored What the day-to-day looks like Visiting loss locations and interviewing policyholders or witnesses Picking apart timelines, documentation and circumstances Identifying and securing evidence that supports a clear view Producing defensible reports clients can act on Managing investigations from first instruction through to outcome You'll be covering the Midlands and South, working remotely and managing your own diary. Who this suits Someone already working as a Special Investigator or in a field-based fraud role within property claims. You're organised, credible with customers and comfortable working independently. Qualifications help but experience and judgement matter more. If you're doing this job already and feel you could be doing it better somewhere else, this is worth a chat.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD264. For all other vacancies, take a look at our website - exchange-street.co.uk

Your new firm Our client is a leading national firm with a highly regarded liability and recoveries practice is seeking a Property Recoveries Lawyer to join its expanding Property Recoveries team. The team is well established, nationally recognised, and acts for major insurers and corporate clients. Due to ongoing growth, this is an excellent opportunity for an ambitious solicitor to deepen technical expertise and take on increased responsibility within a supportive and collaborative environment. This role is open to both their Bristol and Birmingham offices. Your new role As a Property Recoveries Lawyer, you will manage a varied caseload of property recovery matters from instruction through to settlement or resolution. You will work closely with senior colleagues, contribute to the development of junior team members, and collaborate across a wider liability division. This role offers strong exposure to strategic litigation, cross-team collaboration, and client engagement. Responsibilities include: Manage a caseload of property recovery claims through all stages of the litigation process. Advise insurer clients on liability, causation, recoverability and litigation strategy. Draft pleadings, schedules of loss, and correspondence. Liaise with experts including surveyors, engineers, and fire investigators. Identify opportunities for early and commercially focused resolution. Contribute to team knowledge-sharing, technical guidance and the development of junior colleagues. What you'll need to succeed Qualified solicitor (England & Wales) with essential litigation experience. Ability to run files independently. Experience in property damage recoveries, subrogated claims, or complex liability matters. Strong understanding of Fast Track and Intermediate Track procedure, including costs. Solid grounding in negligence, breach of duty, limitation, contribution claims and contractual indemnities. Strong drafting, communication and client-facing skills. Experience supervising or guiding colleagues is advantageous, though not essential. What you'll get in return Hybrid working (3 days WFH per week) Opportunity to join a nationally recognised recoveries team with a strong market reputation. Clear platform for technical development and career progression. High levels of responsibility and client exposure. Supportive and collaborative working environment within a growing division What you need to do now If you are interested in this role or would like further information, please get in touch for a confidential discussion. If this job isn't quite right for you but you're exploring new opportunities, we'd still love to hear from you. We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A respected national legal services provider is seeking an experienced Serious Injury Solicitor or CILEX (4+ PQE) to join its specialist Serious Injury team. The organisation boasts a strong reputation for high-quality claimant litigation work and delivers a compassionate, client-focused service that places rehabilitation and early engagement at the centre of the claims process. You will be joining a supportive, collaborative environment that encourages development, progression, and professional excellence. Your new role As a key member of the Serious Injury department, you will manage and progress a specialist caseload of pain-related and complex injury claims. Working under the Serious Injury Guide and Rehabilitation Code where appropriate, you will engage early in mapping discussions, maintain a cooperative approach with all parties, and progress cases efficiently with a meticulous eye for detail. A significant part of your role will revolve around exceptional client care-building rapport, identifying vulnerabilities, and ensuring clients receive the support, clarity, and empathy needed during what is often a distressing period.You will also play an active part in developing junior colleagues, including apprentices and paralegals, helping strengthen capability across the wider team. Responsibilities : Manage a specialist caseload of motor claims valued up to £250,000 Assist senior team members on catastrophic injury claims valued £1,000,000+ Work to clear targets across profit costs, settlements, case progression and client satisfaction. Demonstrate a high level of client care by carrying out visits, identifying and recording client vulnerabilities from first contact and documenting how these impact support needs. Liaise with medical experts, reviewing reports and maintaining regular risk assessments throughout each case. Instruct Counsel, prepare clear briefs, and attend conferences and hearings as necessary. Maintain proactive communication with clients, insurers, experts, and other stakeholders, using phone, video or in-person meetings. What you'll need to succeed Qualified solicitor or chartered legal executive (full litigation qualifications required). 4+ years' experience handling your own caseload of intermediate and multi-track personal injury claims. Experience running OIC and MOJ claims. Strong working knowledge of the Civil Procedure Rules, relevant legislation and case law, and confidence in progressing cases within CPR timelines. Understanding of the Intermediate Track Fixed Fee regime. Excellent client care, alongside calm, clear and concise written and verbal communication. Experience liaising with medical experts, counsel, investigators and other partners in the litigation process. Confident with IT systems, including Visualfiles or similar case management software, plus solid MS Office skills. What you'll get in return Competitive salary and benefits package of up to £65,000 (DoE) Hybrid working with 3 days WFH per week Strong internal progression opportunities Experience handling a complex personal injury caseload Collaborative team culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: With a number of ex-senior HMRC investigators in our team, we have in-depth experience across multiple HMRC departments, and are able to present and advise our clients on their options at each stage of an HMRC enquiry. We assist our clients as we inform them of the questions HMRC are likely to ask, and explain the tax risk HMRC is likely seeking to explore, helping bring the enquiry towards a conclusion. What You'll Do: Working with the Tax Dispute Resolution (TDR) team of experienced HMRC dispute resolution specialists to manage HMRC investigations under COP 9, COP 8, Cross Tax enquiries, and all manner of technical disputes. Work with Partners, Directors and the wider tax team to ensure the smooth running of HMRC investigations or disclosures. Take a proactive role in the preparation of disclosure reports, including all computational aspects of the report, for submission to HMRC, working directly to senior team members. You will deal directly with clients, contacts and other parties to ensure work is done and produced according to the desired timescales, including attendance at meetings with HMRC in person or online. What You'll Bring: ATT/CTA qualified (or HMRC / overseas equivalent), or relevant work experience. Report writing and tax computational experience is preferred. Knowledge of Microsoft Office, especially Word and Excel is preferred. Experience of tax enquiries, investigations and voluntary disclosures to HMRC. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Birmingham Office - Located in Paradise Birmingham, 3 Chamberlain Square, Birmingham, B3 3AX. Within walking distance of Birmingham New Street and Snow Hill stations. Situated in the heart of the city's business and leisure district, with stunning modern architecture. Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. London Office - Located in 30 Old Bailey, London, EC4M 7AU. Moments from City Thameslink, St Paul's and Farringdon stations. Ideally positioned in the heart of the City of London, near major landmarks and law courts. Manchester Office - Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!

Social Worker / Safeguarding and Child Protection Officer An exciting opportunity for a qualified Social Worker to support safeguarding, child protection and complex investigations, working with vulnerable children and families in a multi-agency environment. If you've also worked in the following roles, we'd also like to hear from you: Child Protection Social Worker, Safeguarding Practitioner, Family Support Social Worker, Children's Services Social Worker 3 Jobs Available SALARY: £36,057 - £46,507 per annum + £4,218 per annum London Weighting Allowance + £3,000 per annum RRA (Recruitment and Retention Allowance) + Benefits LOCATION: Stratford, East London WORKING PATTERN: Flexible Working / Compressed Hours Available JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Social Worker / Safeguarding & Child Protection Officer who has the skills to response to complex safeguarding and child protection concerns. This is a unique opportunity to develop skills in safeguarding children and vulnerable adults within a law enforcement agency focusing on serious and organised crime. The Safeguarding & Child Protection Team require a Social Worker / Safeguarding & Child Protection Officer who has a social work degree or accreditation, registration with Social Work England, significant post- qualifying experience, and necessary skills to respond to complex safeguarding and child protection concerns. Working as the Social Worker / Safeguarding & Child Protection Officer you will utilise your specialist skills and experience to provide advice and support investigations across different threat areas to ensure the organisation fulfils its safeguarding duties and obligations effectively and to this highest possible standard. The role will support the triage and response to the reports received daily from vulnerable children and young people, their parents and their carers through the CEOP (Child Exploitation and Online Protection) Safety Centre reporting service. The team also provides specialist safeguarding support and advice to officers across the agency which is essential to ensure high standards of safeguarding during investigations. The successful candidate will be required to support this function including providing specialist tactical advice, developing safeguarding strategies, engaging with multi-agency partners and deploying alongside investigators in instances where safeguarding risks have been identified. PLEASE NOTE: Due to the nature of the role social workers will be exposed to indecent imagery of children, relevant well-being training and regular psychological reviews will be provided DUTIES Your duties as the Social Worker / Safeguarding & Child Protection Officer include: Develop child protection strategies to be used by investigation teams to support the safeguarding and welfare of children and vulnerable adults Work as part of law enforcement led investigation teams to give specialist advice on potential risks to children and vulnerable adults at any stage of investigative activity and to support the Senior Investigating Officer in the risk management of operational tactics Provide hands on assistance in operational deployments nationally, supporting, assessing or interviewing children and vulnerable adults Help identify and safeguard children who are at risk of harm or are experiencing abuse online Participate in the triage and management of referrals from the public by undertaking risk assessments and communicating directly with vulnerable children, their parents, carers, and local safeguarding professionals Provide advice directly to children, parents, carers, and professionals who report child sexual abuse and exploitation through the CEOP (Child Exploitation and Online Protection) Safety Centre CANDIDATE REQUIREMENTS Knowledge of child development Understand theoretical concepts, legal frameworks and to able work within policy and procedures relating to safeguarding and child protection Ability to value diversity by treating people as individuals, valuing their input and contribution and work across cultures Computer literate Experience of working with complex child protection cases in a statutory social work setting Skills in working effectively with children and families in varied and complex circumstances Ability to manage time and competing demands effectively Able to use supervision positively to reflect and continue to professionally develop Ability to work effectively as part of a team and with professionals from other safeguarding / child protection agencies Strong knowledge of child protection legislation and national guidance Able to demonstrate conflict resolution skills Able to take personal responsibility for seeking out training and development opportunities to enhance skills and knowledge Candidates will need to successfully complete SC Enhanced clearance before commencing the role APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14549 Full-Time Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in East London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Social Worker / Safeguarding and Child Protection Officer An exciting opportunity for a qualified Social Worker to support safeguarding, child protection and complex investigations, working with vulnerable children and families in a multi-agency environment. If you've also worked in the following roles, we'd also like to hear from you: Child Protection Social Worker, Safeguarding Practitioner, Family Support Social Worker, Children's Services Social Worker 3 Jobs Available SALARY: £36,057 - £46,507 per annum + £3,000 per annum RRA (Recruitment and Retention Allowance) + Benefits LOCATION: Warrington, Cheshire, North West England WORKING PATTERN: Flexible Working / Compressed Hours Available JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Social Worker / Safeguarding & Child Protection Officer who has the skills to response to complex safeguarding and child protection concerns. This is a unique opportunity to develop skills in safeguarding children and vulnerable adults within a law enforcement agency focusing on serious and organised crime. The Safeguarding & Child Protection Team require a Social Worker / Safeguarding & Child Protection Officer who has a social work degree or accreditation, registration with Social Work England, significant post- qualifying experience, and necessary skills to respond to complex safeguarding and child protection concerns. Working as the Social Worker / Safeguarding & Child Protection Officer you will utilise your specialist skills and experience to provide advice and support investigations across different threat areas to ensure the organisation fulfils its safeguarding duties and obligations effectively and to this highest possible standard. The role will support the triage and response to the reports received daily from vulnerable children and young people, their parents and their carers through the CEOP (Child Exploitation and Online Protection) Safety Centre reporting service. The team also provides specialist safeguarding support and advice to officers across the agency which is essential to ensure high standards of safeguarding during investigations. The successful candidate will be required to support this function including providing specialist tactical advice, developing safeguarding strategies, engaging with multi-agency partners and deploying alongside investigators in instances where safeguarding risks have been identified. PLEASE NOTE: Due to the nature of the role social workers will be exposed to indecent imagery of children, relevant well-being training and regular psychological reviews will be provided DUTIES Your duties as the Social Worker / Safeguarding & Child Protection Officer include: Develop child protection strategies to be used by investigation teams to support the safeguarding and welfare of children and vulnerable adults Work as part of law enforcement led investigation teams to give specialist advice on potential risks to children and vulnerable adults at any stage of investigative activity and to support the Senior Investigating Officer in the risk management of operational tactics Provide hands on assistance in operational deployments nationally, supporting, assessing or interviewing children and vulnerable adults Help identify and safeguard children who are at risk of harm or are experiencing abuse online Participate in the triage and management of referrals from the public by undertaking risk assessments and communicating directly with vulnerable children, their parents, carers, and local safeguarding professionals Provide advice directly to children, parents, carers, and professionals who report child sexual abuse and exploitation through the CEOP (Child Exploitation and Online Protection) Safety Centre CANDIDATE REQUIREMENTS Knowledge of child development Understand theoretical concepts, legal frameworks and to able work within policy and procedures relating to safeguarding and child protection Ability to value diversity by treating people as individuals, valuing their input and contribution and work across cultures Computer literate Experience of working with complex child protection cases in a statutory social work setting Skills in working effectively with children and families in varied and complex circumstances Ability to manage time and competing demands effectively Able to use supervision positively to reflect and continue to professionally develop Ability to work effectively as part of a team and with professionals from other safeguarding / child protection agencies Strong knowledge of child protection legislation and national guidance Able to demonstrate conflict resolution skills Able to take personal responsibility for seeking out training and development opportunities to enhance skills and knowledge Candidates will need to successfully complete SC Enhanced clearance before commencing the role APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14548 Full-Time Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Warrington, Cheshire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Are you an experienced Financial Crime professional ready to lead and inspire a high performing team? We are supporting our client, a rapidly growing financial services organisation, in finding a talented Spanish speaking Financial Crime Team Manager to strengthen their European operations. If you are passionate about tackling Financial Crime, EDD, AML, Fraud, fluent in Spanish, leading a team and keen to develop others, this role offers a fantastic opportunity to make a meaningful impact. This fully remote role is due to start in June 2026 and the salary quoted includes a Spanish language premium. Your responsibilities will include: Lead, support and develop a team of Financial Crime Investigators, ensuring excellence across all Financial Crime activities. Conduct quality checks and provide technical coaching to improve performance and elevate Financial Crime capability. Act as the escalation point for complex Financial Crime cases and make informed operational decisions. Foster a positive, engaged and high performing environment while acting as an effective Manager and mentor. Play a key role in recruitment activities and help shape the future of the Financial Crime team. About you: As the Financial Crime Team Manager, you will oversee a team of FinCrime investigators working across screening, transaction monitoring, escalations and related Financial Crime activities. You will use your expertise in preventing Financial Crime, combined with your leadership experience and fluency in Spanish, to coach, guide and develop your team while maintaining exceptional quality standards. The benefits include share options, private healthcare, mental health support, EAP, wellbeing support, generous leave allowances and 1000 learning budgets. This client takes pride in caring for their employees and you have the opportunity to join them! Profile: Fluent in English and Spanish, with strong written and verbal communication skills. Proven experience as a Manager within a Financial Crime function in financial services. Strong technical knowledge of AML investigations, screening processes or wider Financial Crime operations. Excellent understanding of UK and EU Financial Crime risks and the current regulatory landscape. Ability to inspire, motivate and drive performance as an established Manager of people. To apply, please send your CV in English and in Word format to Frank. languagematters is acting as an employment agency in relation to this vacancy.

New opportunity to join one of the UK's leading independent bulk liquid storage providers, operating four strategically located terminals across the country. The Company supports a wide range of sectors including chemicals, petroleum, gases, bitumen, and emerging energy markets such as hydrogen, sustainable aviation fuel (SAF) and carbon capture. As a key part of the UK's critical national infrastructure, Navigator is committed to safe operations, exceptional customer service, and ongoing investment to support future growth and the energy transition. A vacancy now exists for an HSE Manager to join the team. Negotiable Salary + Bonus + Private Healthcare The role: Act as the competent person / principal health, safety and environmental advisor for the Thames Terminal. Identify areas of potential improvement within the HSE function and present these findings to senior managers for approval. Once approved scope, implement and embed ideas and methodology Ensure that the Terminal discharges its obligations under health, safety and environmental legislation, corporate standards and the UK Health, Safety and Environmental policy. Provide an effective Terminal occupational health, safety, welfare and environmental function by developing and implementing initiatives, structures, strategies, policies and procedures. Advise and guide the Terminal Management Team in the strategic management of health, safety, welfare and environmental issues ensuring they are aware of their obligations and are briefed on key issues that may affect the terminal. Monitor process safety performance and advise the terminal and senior management teams on requirements with regard to the prevention of major accidents and the safe movement of hazardous products. Prepare, monitor and review company policies, codes, practice and procedures including the safety management system relating to Health, Safety and Environmental matters in consultation with the UK Head of SHEQ, terminal management teams, departmental managers and other employees. Co-operate with technical and other staff in the management of contractors including: the production of Permits to Work; Method Statements; Risk Assessments and aiding in identifying hazards and required controls. Participate in Safety Audits, Permit Audits and Safety Observation Rounds. Manage and facilitate Terminal Safety meetings. Assist the terminal to ensure employees, contractors and visitors adhere to the UK Policy on site security. Ensure that all incidents and near misses are recorded on the company's reporting database and, where required, assist the terminal to ensure that they are properly investigated and analysed. Develop a working relationship with other other sites to ensure an open environment in which to share safety learnings. Identify and prioritise health, safety and environmental training needs, schemes and initiatives within the terminal, arranging for, or delivering such training as appropriate. Contribute to the professional development of any SHE direct reports. Attend site out of hours as and when required. Act as the competent person to ensure that documentation relating to waste leaving the site is suitable to ensure legal compliance. Build and maintain professional knowledge and disseminate this knowledge to managers and other professionals within the organisation, in line with business needs. This will assist in the development of best practises and contribute to the business performance and legal compliance. Any other task that may arise in the day-to-day functionality of this position Qualifications & Experience : Required: Relevant Health and Safety Qualification (IOSH, NEBOSH etc) Active involvement in the IOSH CPD programme Environmental Management qualification (PIEMA) Accident Investigator qualification (e.g. Tripod) 5 years' experience in the chemical or associated industry 2 years' experience in a safety and environmental related role Strong computer literacy including confidence in using Microsoft Office applications and the ability to learn new systems quickly.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills