. To check all CAS requests and the corresponding documents thoroughly to ensure that only genuine students who meet the requirements of student visa are issued with a CAS To work closely with the Immigration Visa Compliance Manager/Senior Visa Compliance Officer and other team members to ensure that all CASs are assigned correctly and within agreed deadlines. To track all the pending documents for CAS issuance. This will require communication with all students who have accepted an offer and paid a deposit To obtain regular updates on the progress of their student visa application, copies of all the student visas granted. To provide the University with accurate up-to-date lists of all students issued with CAS' on student route visa. To notify the Visa & Immigration Compliance Manager of all students who are "at-risk" of failing to meet the CAS issuance requirements under the Student Visa, and to follow up or refer students for additional support. This will require contact with the students and in some cases, refer the students to different departments for additional academic and general student support. To communicate regularly with students who are applying for the student visa to ensure that our student records are updated. To liaise with key external stakeholders as required, in particular the UK Visa and Immigration. To assist the OGS UK team in contributing to the development and update of immigration related information for prospective international students. To work closely with the internal stakeholders to ensure that students and offer holders are aware of the requirements and responsibilities of gaining and maintaining a Student Visa. To provide assistance and support to the OGS UK Team to ensure the University is fully compliant with UKVI sponsorship duties. To monitor and evaluate visa student files and undertake regular audit checks to ensure that they meet the UKVI requirements. To check all CAS requests and the corresponding documents thoroughly to ensure that only genuine students who meet the requirements of student visa are issued with a CAS. Work as a Level 1 user on SMS (Sponsor Management System) to issue CAS. To assist with the enrolment and re-enrolment of international students. To monitor and report changes in student circumstances to the Visa Compliance Manager consistently. Monitor student academic engagement, communicate and meet with students in relation to their academic engagement and compile academic engagement reports for the Visa & Immigration Compliance Manager. To compile reports, annual monitoring and trend-data associated with visa monitoring and other aspects of UKVI compliance. To maintain and update the UKVI compliance information across all communication platforms. To liaise with staff across the University and Northeastern University ensure relevant and timely information is provided to prospective and current students and the staff who interface with them. To assist the Visa & Immigration Compliance Manager with the review and maintenance of the University policies and processes relating to Visa and Immigration Compliance. To provide basic advice to prospective students related to CAS or visa process and those registered at the University. Providing full support to Attendance Monitoring lead in day-to-day attendance monitoring duties. Running reports, organising and attending attendance hearings with students Identifying any challenges in the current process and proposing changes. To undertake any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training To provide support to the Visa & Immigration Compliance Team with the relevant checks prior to enrolment. To keep up to date with Higher Education and Immigration rules and regulations. To foster a positive work environment with a good team spirit, including the wider admissions, recruitment and marketing team and all other departments. Essential: Experience of working as an efficient team member and independently; excellent written and oral communication skills; well-developed organisational skills and relationship-building skills, to work with others and a high level of attention to detail; experience of UKVI student visa compliance and relevant sponsor regulations.Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University's global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass: Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University's Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University's global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
Apr 08, 2026
Full time
. To check all CAS requests and the corresponding documents thoroughly to ensure that only genuine students who meet the requirements of student visa are issued with a CAS To work closely with the Immigration Visa Compliance Manager/Senior Visa Compliance Officer and other team members to ensure that all CASs are assigned correctly and within agreed deadlines. To track all the pending documents for CAS issuance. This will require communication with all students who have accepted an offer and paid a deposit To obtain regular updates on the progress of their student visa application, copies of all the student visas granted. To provide the University with accurate up-to-date lists of all students issued with CAS' on student route visa. To notify the Visa & Immigration Compliance Manager of all students who are "at-risk" of failing to meet the CAS issuance requirements under the Student Visa, and to follow up or refer students for additional support. This will require contact with the students and in some cases, refer the students to different departments for additional academic and general student support. To communicate regularly with students who are applying for the student visa to ensure that our student records are updated. To liaise with key external stakeholders as required, in particular the UK Visa and Immigration. To assist the OGS UK team in contributing to the development and update of immigration related information for prospective international students. To work closely with the internal stakeholders to ensure that students and offer holders are aware of the requirements and responsibilities of gaining and maintaining a Student Visa. To provide assistance and support to the OGS UK Team to ensure the University is fully compliant with UKVI sponsorship duties. To monitor and evaluate visa student files and undertake regular audit checks to ensure that they meet the UKVI requirements. To check all CAS requests and the corresponding documents thoroughly to ensure that only genuine students who meet the requirements of student visa are issued with a CAS. Work as a Level 1 user on SMS (Sponsor Management System) to issue CAS. To assist with the enrolment and re-enrolment of international students. To monitor and report changes in student circumstances to the Visa Compliance Manager consistently. Monitor student academic engagement, communicate and meet with students in relation to their academic engagement and compile academic engagement reports for the Visa & Immigration Compliance Manager. To compile reports, annual monitoring and trend-data associated with visa monitoring and other aspects of UKVI compliance. To maintain and update the UKVI compliance information across all communication platforms. To liaise with staff across the University and Northeastern University ensure relevant and timely information is provided to prospective and current students and the staff who interface with them. To assist the Visa & Immigration Compliance Manager with the review and maintenance of the University policies and processes relating to Visa and Immigration Compliance. To provide basic advice to prospective students related to CAS or visa process and those registered at the University. Providing full support to Attendance Monitoring lead in day-to-day attendance monitoring duties. Running reports, organising and attending attendance hearings with students Identifying any challenges in the current process and proposing changes. To undertake any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training To provide support to the Visa & Immigration Compliance Team with the relevant checks prior to enrolment. To keep up to date with Higher Education and Immigration rules and regulations. To foster a positive work environment with a good team spirit, including the wider admissions, recruitment and marketing team and all other departments. Essential: Experience of working as an efficient team member and independently; excellent written and oral communication skills; well-developed organisational skills and relationship-building skills, to work with others and a high level of attention to detail; experience of UKVI student visa compliance and relevant sponsor regulations.Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University's global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass: Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University's Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University's global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23244 The Skills You'll Need: Mandarin and English fluent, Experience in international education, student exchanges, or cultural programme coordination and management. Your New Salary: Up to £30k (Depending on the experience) Permanent Office based initially, with Flexible hybrid working opportunities once passed probation. Start: ASAP Reports to: Chief Operating Officer Working hours: 8:30am-5:00pm (with 1 hour lunch break) Location: Liverpool Mandarin speaking Travel Programme Coordinator - What You'll be Doing: Liaise with existing accounts and develop new accounts through sales outlets or trade referrals Create and deliver tailored sales presentations to meet client needs Provide daily feedback to the Chief Operating Officer using internal systems Resolve customer queries by investigating problems, developing solutions, preparing reports, and making recommendations Assist with onboarding new employees, schools, and partners Research, source, and manage new suppliers Assist with the documentation and organisation of international school trips Plan and deliver leadership delegations and school trips, including creating itineraries, proposals, budgets, and reservations Negotiate and manage contracts with Chinese agents and partners Maintain detailed records of key contacts and prospects Support sales calls to secure and close deals Develop and manage key relationships with sales partners, schools, and government bodies to enhance productivity and build long-term partnerships Mandarin speaking Travel Programme Coordinator - The Skills You'll Need to Succeed: Computer literacy across multiple sales and workflow platforms, such as Monday,com, WeChat, Zoom, Microsoft 365, and HubSpot Strong financial and commercial acumen, with excellent data analysis skills and attention to detail Excellent communication, negotiation, and presentation skills A target-driven approach with the ability to exceed KPIs A proactive, relationship-focused mindset to build sustainable partnerships Strong organisational and multitasking skills to deliver high-quality results under pressure The ability to adapt to fast-paced environments and shifting priorities Fluency in both English and Mandarin Flexibility to travel between China and the UK A valid visa permitting full-time work in the UK, with a minimum of 2 years remaining (if not a UK citizen). Essential Experience Sales and/or PR roles in the overseas education, travel, and/or events sectors Operational and account management experience Experience with budget preparation and management A degree in a business-related field Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 07, 2026
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23244 The Skills You'll Need: Mandarin and English fluent, Experience in international education, student exchanges, or cultural programme coordination and management. Your New Salary: Up to £30k (Depending on the experience) Permanent Office based initially, with Flexible hybrid working opportunities once passed probation. Start: ASAP Reports to: Chief Operating Officer Working hours: 8:30am-5:00pm (with 1 hour lunch break) Location: Liverpool Mandarin speaking Travel Programme Coordinator - What You'll be Doing: Liaise with existing accounts and develop new accounts through sales outlets or trade referrals Create and deliver tailored sales presentations to meet client needs Provide daily feedback to the Chief Operating Officer using internal systems Resolve customer queries by investigating problems, developing solutions, preparing reports, and making recommendations Assist with onboarding new employees, schools, and partners Research, source, and manage new suppliers Assist with the documentation and organisation of international school trips Plan and deliver leadership delegations and school trips, including creating itineraries, proposals, budgets, and reservations Negotiate and manage contracts with Chinese agents and partners Maintain detailed records of key contacts and prospects Support sales calls to secure and close deals Develop and manage key relationships with sales partners, schools, and government bodies to enhance productivity and build long-term partnerships Mandarin speaking Travel Programme Coordinator - The Skills You'll Need to Succeed: Computer literacy across multiple sales and workflow platforms, such as Monday,com, WeChat, Zoom, Microsoft 365, and HubSpot Strong financial and commercial acumen, with excellent data analysis skills and attention to detail Excellent communication, negotiation, and presentation skills A target-driven approach with the ability to exceed KPIs A proactive, relationship-focused mindset to build sustainable partnerships Strong organisational and multitasking skills to deliver high-quality results under pressure The ability to adapt to fast-paced environments and shifting priorities Fluency in both English and Mandarin Flexibility to travel between China and the UK A valid visa permitting full-time work in the UK, with a minimum of 2 years remaining (if not a UK citizen). Essential Experience Sales and/or PR roles in the overseas education, travel, and/or events sectors Operational and account management experience Experience with budget preparation and management A degree in a business-related field Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Contract type: Full-time, Fixed Term to 31st March 2027 Location: Leeds, Leeds International Study CentreSalary: up to £26,520 per annumThe Wellbeing & Engagement Officer's role is to support students face-to-face and online.The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student. Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services Support the creation of Support Plans for students and monitor the engagement and effectiveness Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown. Work closely with the colleagues to identify and support students with additional needs due to health / SEND. To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required. To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings. To support with the membership of Student Staff Liaison Committee and regular meetings. To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given). Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries - face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions, Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials Providing resources and support for other teams, as required To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods To carry out any duties, as reasonably required by the Senior Leadership Team ABOUT YOU Bachelor's degree or equivalent experience to demonstrate ability to work and think independently Safeguarding training (or equivalent experience) Supporting students in an educational context Experience of organising trips and visits including completing necessary risk assessments Experience of creating engaging content and delivering workshops or similar Experience of working collaboratively with external partners to facilitate activities and engagement Experience of facilitating the 'student voice' including demonstrating the use of effective feedback mechanisms Working in a regulated environment Working in customer service ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Apr 01, 2026
Contractor
Contract type: Full-time, Fixed Term to 31st March 2027 Location: Leeds, Leeds International Study CentreSalary: up to £26,520 per annumThe Wellbeing & Engagement Officer's role is to support students face-to-face and online.The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student. Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services Support the creation of Support Plans for students and monitor the engagement and effectiveness Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown. Work closely with the colleagues to identify and support students with additional needs due to health / SEND. To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required. To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings. To support with the membership of Student Staff Liaison Committee and regular meetings. To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given). Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries - face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions, Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials Providing resources and support for other teams, as required To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods To carry out any duties, as reasonably required by the Senior Leadership Team ABOUT YOU Bachelor's degree or equivalent experience to demonstrate ability to work and think independently Safeguarding training (or equivalent experience) Supporting students in an educational context Experience of organising trips and visits including completing necessary risk assessments Experience of creating engaging content and delivering workshops or similar Experience of working collaboratively with external partners to facilitate activities and engagement Experience of facilitating the 'student voice' including demonstrating the use of effective feedback mechanisms Working in a regulated environment Working in customer service ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
