Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Feb 05, 2026
Full time
Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
A small prestigious international Bank is seeking a dynamic individual to join its busy Private Banking team. Your responsibilities will include: Managing a portfolio of clients and developing both new and existing client relationships while facilitating their banking needs Cross-selling the bank's products and services, with a focus on UK property investment Assisting in preparing credit proposals click apply for full job details
Feb 04, 2026
Full time
A small prestigious international Bank is seeking a dynamic individual to join its busy Private Banking team. Your responsibilities will include: Managing a portfolio of clients and developing both new and existing client relationships while facilitating their banking needs Cross-selling the bank's products and services, with a focus on UK property investment Assisting in preparing credit proposals click apply for full job details
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.
Feb 04, 2026
Full time
A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
Feb 04, 2026
Full time
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Feb 04, 2026
Full time
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 04, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. The Role Reporting to the Director of Legal, Compliance and Co Sec, and working closely with stakeholders across the business (including Operations and Retail), this role is to be the subject matter expert and go to for the business on all aspects of Health & Safety - reporting, oversight, advice and change. The Health & Safety Manager will be responsible for developing, implementing, and maintaining robust health and safety policies, systems, and procedures across our global operations - including head offices, production facilities, retail stores and distribution centres. This role will ensure compliance with UK legislation and provide oversight and coordination with international partners and third party experts to ensure local compliance in all markets. The ideal candidate will be an experienced H&S professional who thrives in a multi site, fast paced environment and can balance strategic oversight with hands on operational management. Experience in a global manufacturing or consumer-facing product environment highly desired for this role. Experience with supply chain is also a bonus as consideration of efficiencies of operations more broadly than just UK will be part of the role. Duties and Responsibilities Strategy & Governance Develop, implement, and continually improve the company's Health & Safety strategy, policies, and management systems. Ensure compliance with relevant UK and international legislation, regulations, and standards. Lead the development of a global H&S governance framework to ensure consistent standards across all locations. Operational Management Conduct and oversee regular site audits and inspections across retail, manufacturing, and distribution operations. Support local managers to maintain safe working environments and practices. Manage accident and incident investigations, root cause analysis, and corrective action plans. Monitor and report on key H&S performance metrics to senior leadership. Global Coordination Work with local market partners and third party consultants to ensure compliance with local H&S regulations in international territories. Provide expert advice on international H&S best practices and support local teams with implementation and training. Training & Culture Develop and deliver engaging training programs to promote a positive health and safety culture across all teams. Ensure employees are aware of and understand their H&S responsibilities. Drive initiatives that improve employee wellbeing and engagement with H&S processes. Collaborate across different teams both UK and international. Risk Management Conduct comprehensive risk assessments across all operational areas. Ensure appropriate control measures and emergency response procedures are in place. Support on business continuity and safety planning in collaboration with operations and facilities teams. Culture Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills and Experience Required Proven experience managing Health & Safety across multiple sites, ideally within retail, manufacturing, or logistics environments. Experience working in an international or multi-jurisdictional context. Strong track record of implementing effective safety systems and delivering cultural change. Excellent understanding of UK H&S legislation and familiarity with international compliance frameworks. Strong communication and influencing skills - able to engage effectively with teams at all levels. Analytical mindset with the ability to interpret data and drive continuous improvement. Organised, proactive, and able to manage competing priorities across multiple geographies. Qualifications NEBOSH Diploma or equivalent professional qualification in Health & Safety (essential). Chartered membership or working towards CMIOSH (desirable). Additional environmental or risk management qualifications would be advantageous. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
Feb 04, 2026
Full time
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. The Role Reporting to the Director of Legal, Compliance and Co Sec, and working closely with stakeholders across the business (including Operations and Retail), this role is to be the subject matter expert and go to for the business on all aspects of Health & Safety - reporting, oversight, advice and change. The Health & Safety Manager will be responsible for developing, implementing, and maintaining robust health and safety policies, systems, and procedures across our global operations - including head offices, production facilities, retail stores and distribution centres. This role will ensure compliance with UK legislation and provide oversight and coordination with international partners and third party experts to ensure local compliance in all markets. The ideal candidate will be an experienced H&S professional who thrives in a multi site, fast paced environment and can balance strategic oversight with hands on operational management. Experience in a global manufacturing or consumer-facing product environment highly desired for this role. Experience with supply chain is also a bonus as consideration of efficiencies of operations more broadly than just UK will be part of the role. Duties and Responsibilities Strategy & Governance Develop, implement, and continually improve the company's Health & Safety strategy, policies, and management systems. Ensure compliance with relevant UK and international legislation, regulations, and standards. Lead the development of a global H&S governance framework to ensure consistent standards across all locations. Operational Management Conduct and oversee regular site audits and inspections across retail, manufacturing, and distribution operations. Support local managers to maintain safe working environments and practices. Manage accident and incident investigations, root cause analysis, and corrective action plans. Monitor and report on key H&S performance metrics to senior leadership. Global Coordination Work with local market partners and third party consultants to ensure compliance with local H&S regulations in international territories. Provide expert advice on international H&S best practices and support local teams with implementation and training. Training & Culture Develop and deliver engaging training programs to promote a positive health and safety culture across all teams. Ensure employees are aware of and understand their H&S responsibilities. Drive initiatives that improve employee wellbeing and engagement with H&S processes. Collaborate across different teams both UK and international. Risk Management Conduct comprehensive risk assessments across all operational areas. Ensure appropriate control measures and emergency response procedures are in place. Support on business continuity and safety planning in collaboration with operations and facilities teams. Culture Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills and Experience Required Proven experience managing Health & Safety across multiple sites, ideally within retail, manufacturing, or logistics environments. Experience working in an international or multi-jurisdictional context. Strong track record of implementing effective safety systems and delivering cultural change. Excellent understanding of UK H&S legislation and familiarity with international compliance frameworks. Strong communication and influencing skills - able to engage effectively with teams at all levels. Analytical mindset with the ability to interpret data and drive continuous improvement. Organised, proactive, and able to manage competing priorities across multiple geographies. Qualifications NEBOSH Diploma or equivalent professional qualification in Health & Safety (essential). Chartered membership or working towards CMIOSH (desirable). Additional environmental or risk management qualifications would be advantageous. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Feb 04, 2026
Full time
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Senior DU Analyst (Regulatory & Compliance) About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Senior DU Analyst (Regulatory & Compliance) We are currently looking for a Senior DU Analyst to work with us on a full-time basis in our London office, reporting into our Group Head of Delegated Underwriting. You will support the Munich Re Delegated Underwriting (DU) team, specifically the Syndicate (MRS) with all aspects of regulatory and compliance matters, assessing the impact of changes and developments introduced by the FCA, Lloyd's and other regulators on delegated authorities business Responsibilities: Liaise with MRS Compliance and Conduct Risk functions on all regulatory matters and compliance developments identifying impact on delegated underwriting and proposing process changes. Independently assess regulatory changes in UK and international trading requirements, e.g. Crystal and LITA Alerts, Lloyd's wordings, LMA clauses, etc. providing training and communication to the DU team, Underwriters, Coverholders and Lloyd's Brokers as necessary. Assist with the initial on-boarding of coverholders and binding authorities, annual review process and delivery of the audit plan analysing licensing and regulatory issues and providing feedback. Assist with the coverholder oversight process assessing breaches to authorities using bordereaux data. Understand MRS delegated underwriting governance and, supporting the Group Head of DU and Deputy Manager, evaluate processes in line with Lloyd's, Munich Re Group, FCA and other regulators' rules ensuring relevant procedures and systems are maintained and updated. Contribute to standard and ad-hoc reports to internal and external stakeholders including in areas such as Solvency II, Conduct Risk, Lloyd's Europe, FCA (e.g. eligible complainants, RMAR, etc.). Assist with delegated underwriting initiatives and developments. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of Conduct governance within MRSL. Support the process and structure that upholds the requirements set out in the Lloyd's Conduct Risk Minimum Standards and Complaints Principles. Knowledge and Skills Knowledge: Advanced business knowledge and understanding of: Bordereaux analysis and management, e.g. DDM/Tide and other bordereaux management applications, e.g. VIPR Intrali, BORDEREAUX Sound knowledge of risk and premium reporting and credit control for delegated underwriting Lloyd's delegated authority tools, e.g. Atlas, DCOM, IMR, Blueprint 2 Report production, analysis and presentation utilising reporting tools, QlikView, PowerBI Underlying principles of insurance/reinsurance practice Lloyd's Market practices and regulation, specifically relating to delegated underwriting Demonstrate clear understanding of all company specific procedures that relate to own role Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and operation of the department and wider organisation Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation Skills: Demonstrate high degree of attention to detail and accuracy and use of relevant reporting tools Ability to manage own workload and to work both supportively and jointly with colleagues Ability to work under pressure and flexibly when necessary, prioritising tasks, resource planning and meeting deadlines Use of communication skills, both written and verbal reporting and presentation, that are both effective and meet business needs Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Critical illness insurance + Life Assurance + Permanent Health Insurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Electric Vehicle Salary Sacrifice Scheme Study & continuing Professional Development Support
Feb 04, 2026
Full time
Senior DU Analyst (Regulatory & Compliance) About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Senior DU Analyst (Regulatory & Compliance) We are currently looking for a Senior DU Analyst to work with us on a full-time basis in our London office, reporting into our Group Head of Delegated Underwriting. You will support the Munich Re Delegated Underwriting (DU) team, specifically the Syndicate (MRS) with all aspects of regulatory and compliance matters, assessing the impact of changes and developments introduced by the FCA, Lloyd's and other regulators on delegated authorities business Responsibilities: Liaise with MRS Compliance and Conduct Risk functions on all regulatory matters and compliance developments identifying impact on delegated underwriting and proposing process changes. Independently assess regulatory changes in UK and international trading requirements, e.g. Crystal and LITA Alerts, Lloyd's wordings, LMA clauses, etc. providing training and communication to the DU team, Underwriters, Coverholders and Lloyd's Brokers as necessary. Assist with the initial on-boarding of coverholders and binding authorities, annual review process and delivery of the audit plan analysing licensing and regulatory issues and providing feedback. Assist with the coverholder oversight process assessing breaches to authorities using bordereaux data. Understand MRS delegated underwriting governance and, supporting the Group Head of DU and Deputy Manager, evaluate processes in line with Lloyd's, Munich Re Group, FCA and other regulators' rules ensuring relevant procedures and systems are maintained and updated. Contribute to standard and ad-hoc reports to internal and external stakeholders including in areas such as Solvency II, Conduct Risk, Lloyd's Europe, FCA (e.g. eligible complainants, RMAR, etc.). Assist with delegated underwriting initiatives and developments. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of Conduct governance within MRSL. Support the process and structure that upholds the requirements set out in the Lloyd's Conduct Risk Minimum Standards and Complaints Principles. Knowledge and Skills Knowledge: Advanced business knowledge and understanding of: Bordereaux analysis and management, e.g. DDM/Tide and other bordereaux management applications, e.g. VIPR Intrali, BORDEREAUX Sound knowledge of risk and premium reporting and credit control for delegated underwriting Lloyd's delegated authority tools, e.g. Atlas, DCOM, IMR, Blueprint 2 Report production, analysis and presentation utilising reporting tools, QlikView, PowerBI Underlying principles of insurance/reinsurance practice Lloyd's Market practices and regulation, specifically relating to delegated underwriting Demonstrate clear understanding of all company specific procedures that relate to own role Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and operation of the department and wider organisation Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation Skills: Demonstrate high degree of attention to detail and accuracy and use of relevant reporting tools Ability to manage own workload and to work both supportively and jointly with colleagues Ability to work under pressure and flexibly when necessary, prioritising tasks, resource planning and meeting deadlines Use of communication skills, both written and verbal reporting and presentation, that are both effective and meet business needs Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Critical illness insurance + Life Assurance + Permanent Health Insurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Electric Vehicle Salary Sacrifice Scheme Study & continuing Professional Development Support
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
Feb 04, 2026
Full time
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
Audio Visual Manager Up to £35,000 per annum DOE Chelmsford, Essex The Role Do you have the technical skills to run high-impact live events from behind the scenes? Are you confident leading a team while also operating the kit yourself? Big Business Entrepreneurs is a fast-growing events and coaching company delivering live events, workshops and training experiences across the UK. We re looking for an experienced Audio-Visual Manager to take full responsibility for our AV operations both hands-on and in a leadership capacity. You ll manage all aspects of our AV function, from planning and setup through to delivery and de-rig. This is a hands-on role where you ll operate cameras, mix vision, manage audio and lighting, and oversee live streaming. You ll also manage post-event videography and editing. The right candidate will be confident enough to hit the ground running quickly, take ownership from day one, and remain calm and in control in fast-paced, high-pressure environments without becoming overwhelmed. Key Responsibilities: Lead the AV team on-site for all live events. Operate and manage cameras, sound, lighting, vision mixing and streaming. Plan technical setups and crew allocations. Oversee videography and video editing. Create production schedules and crew rotas. Maintain and test all AV equipment. Ensure safe working practices and risk assessments are in place. Work closely with freelancers and suppliers when needed. Support early starts, late finishes, weekends and occasional overnights. The Company Big Business Entrepreneurs have been helping Business Owners, Entrepreneurs and Celebrities build, grow, and scale the business of their dreams since 2016. Founded by Internationally renowned speaker and business coach Adam Stott (Forbes Coaches Council, Rich House Poor House) we offer comprehensive online and in-person coaching programs and events to business owners at every level of the business journey. The Person Proven experience in live event AV production. Strong camera operation and multi-camera setup knowledge. Confident editing in Premiere Pro, Final Cut or similar. Leadership experience within AV or events teams. Knowledge of PA systems, lighting, vision mixing and streaming tech. Highly organised and able to manage multiple projects. Calm under pressure with good problem-solving skills. Full UK driving licence and flexible travel required.
Feb 04, 2026
Full time
Audio Visual Manager Up to £35,000 per annum DOE Chelmsford, Essex The Role Do you have the technical skills to run high-impact live events from behind the scenes? Are you confident leading a team while also operating the kit yourself? Big Business Entrepreneurs is a fast-growing events and coaching company delivering live events, workshops and training experiences across the UK. We re looking for an experienced Audio-Visual Manager to take full responsibility for our AV operations both hands-on and in a leadership capacity. You ll manage all aspects of our AV function, from planning and setup through to delivery and de-rig. This is a hands-on role where you ll operate cameras, mix vision, manage audio and lighting, and oversee live streaming. You ll also manage post-event videography and editing. The right candidate will be confident enough to hit the ground running quickly, take ownership from day one, and remain calm and in control in fast-paced, high-pressure environments without becoming overwhelmed. Key Responsibilities: Lead the AV team on-site for all live events. Operate and manage cameras, sound, lighting, vision mixing and streaming. Plan technical setups and crew allocations. Oversee videography and video editing. Create production schedules and crew rotas. Maintain and test all AV equipment. Ensure safe working practices and risk assessments are in place. Work closely with freelancers and suppliers when needed. Support early starts, late finishes, weekends and occasional overnights. The Company Big Business Entrepreneurs have been helping Business Owners, Entrepreneurs and Celebrities build, grow, and scale the business of their dreams since 2016. Founded by Internationally renowned speaker and business coach Adam Stott (Forbes Coaches Council, Rich House Poor House) we offer comprehensive online and in-person coaching programs and events to business owners at every level of the business journey. The Person Proven experience in live event AV production. Strong camera operation and multi-camera setup knowledge. Confident editing in Premiere Pro, Final Cut or similar. Leadership experience within AV or events teams. Knowledge of PA systems, lighting, vision mixing and streaming tech. Highly organised and able to manage multiple projects. Calm under pressure with good problem-solving skills. Full UK driving licence and flexible travel required.
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (minimum 3 days in the office)Type: Full TimeContract type: 12 Month FTC Application: We are looking for someone to start mid-March, so please apply as soon as possible. We are looking for a Head of People Services to lead the design, delivery and continuous improvement of all people-related operational services across all markets in our business (UK, DK, CH, USA) This role ensures that employees and managers receive a seamless, efficient, standardised, high-quality experience throughout the employee lifecycle. This is a Hybrid working role. This will be based in our Leeds office for a minimum of 3 days a week. Key Responsibilities will include: Leadership Develop and implement a People Services strategy aligned with the People team 'Plan on a Page'. Lead, coach, and develop the People Services team across HR operations, onboarding, change management, offboarding and HR project support activity. Act as an advocate of service excellence, continuous improvement, and data-driven decision-making. People Operations & Service Delivery Oversee the delivery of consistent, efficient, standardised and compliant HR services across the employee lifecycle in all our markets (UK, DK, CH and USA). Ensure processes are standardised, scalable, and well-documented. Drive the adoption of self-service tools and digital solutions to enhance employee experience. Employee Experience Design and maintain a high-quality standardised employee experience from onboarding to offboarding. Monitor service performance through SLAs, feedback mechanisms, and employee insights. Systems, Data & Compliance Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting. Use analytics to identify trends, risks, and opportunities for improvement. Ensure compliance with employment legislation, internal policies, and audit requirements. Collaboration & Stakeholder Management Work closely with People Directors/Heads of People, People Business Partners, Talent Acquisition & Recruitment, L&D, and Senior Leaders to ensure joined-up people practices. Act as a trusted advisor on operational HR matters. Build strong relationships with external partners such as payroll providers and technology suppliers. Value Add Projects HR systems: Deliver HR system optimisation across all markets. Role architecture project: Implement a role architecture tool across the Group, with particular focus on DK pay transparency readiness. Group wide contract and documentation review: Lead a review of contracts and documentation to ensure standardisation, legal compliance and alignment to brand identity MI reporting: Deliver high quality MI reporting providing accurate and timely insights to key stakeholders The Person We are looking for an ambitious individual with strong HR acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Strong understanding of HR processes, employment law, and best-practice service delivery. Demonstrated ability to lead teams through change and drive operational excellence. Expertise in HR systems, data management, and process optimisation. Strong communication, influencing, and stakeholder-management skills. Experience or exposure to implementing new HR technology or leading service delivery models. Experience in multi-site and/or international environments. Preferred experience of leading HR operations or shared services in a complex organisation. Required experience / qualifications: 10+ years of experience in a HR / People role, preferably within a shared service/service delivery environment Experience of working with multiple HR systems, preferably across international markets Highly proficient in Excel Experience of working with different stakeholders across a multi-market / multi-location organisation PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Feb 04, 2026
Full time
The PureGym Way The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (minimum 3 days in the office)Type: Full TimeContract type: 12 Month FTC Application: We are looking for someone to start mid-March, so please apply as soon as possible. We are looking for a Head of People Services to lead the design, delivery and continuous improvement of all people-related operational services across all markets in our business (UK, DK, CH, USA) This role ensures that employees and managers receive a seamless, efficient, standardised, high-quality experience throughout the employee lifecycle. This is a Hybrid working role. This will be based in our Leeds office for a minimum of 3 days a week. Key Responsibilities will include: Leadership Develop and implement a People Services strategy aligned with the People team 'Plan on a Page'. Lead, coach, and develop the People Services team across HR operations, onboarding, change management, offboarding and HR project support activity. Act as an advocate of service excellence, continuous improvement, and data-driven decision-making. People Operations & Service Delivery Oversee the delivery of consistent, efficient, standardised and compliant HR services across the employee lifecycle in all our markets (UK, DK, CH and USA). Ensure processes are standardised, scalable, and well-documented. Drive the adoption of self-service tools and digital solutions to enhance employee experience. Employee Experience Design and maintain a high-quality standardised employee experience from onboarding to offboarding. Monitor service performance through SLAs, feedback mechanisms, and employee insights. Systems, Data & Compliance Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting. Use analytics to identify trends, risks, and opportunities for improvement. Ensure compliance with employment legislation, internal policies, and audit requirements. Collaboration & Stakeholder Management Work closely with People Directors/Heads of People, People Business Partners, Talent Acquisition & Recruitment, L&D, and Senior Leaders to ensure joined-up people practices. Act as a trusted advisor on operational HR matters. Build strong relationships with external partners such as payroll providers and technology suppliers. Value Add Projects HR systems: Deliver HR system optimisation across all markets. Role architecture project: Implement a role architecture tool across the Group, with particular focus on DK pay transparency readiness. Group wide contract and documentation review: Lead a review of contracts and documentation to ensure standardisation, legal compliance and alignment to brand identity MI reporting: Deliver high quality MI reporting providing accurate and timely insights to key stakeholders The Person We are looking for an ambitious individual with strong HR acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential: Strong understanding of HR processes, employment law, and best-practice service delivery. Demonstrated ability to lead teams through change and drive operational excellence. Expertise in HR systems, data management, and process optimisation. Strong communication, influencing, and stakeholder-management skills. Experience or exposure to implementing new HR technology or leading service delivery models. Experience in multi-site and/or international environments. Preferred experience of leading HR operations or shared services in a complex organisation. Required experience / qualifications: 10+ years of experience in a HR / People role, preferably within a shared service/service delivery environment Experience of working with multiple HR systems, preferably across international markets Highly proficient in Excel Experience of working with different stakeholders across a multi-market / multi-location organisation PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Materials Manager Location: Hailsham UK Reports to: Operations Director Why Join Us? This is more than a Materials Manager role it s a chance to step into a leadership position where you ll make a tangible impact on a fast-growing, innovation-driven business. You ll have the scope to shape systems, lead a dedicated team, and directly influence how we deliver to customers worldwide. You ll be joining a collaborative, high-energy environment where ideas are valued, processes are evolving, and career growth is encouraged. If you re motivated by challenge, variety, and building something lasting, you ll thrive here. The Opportunity As our Materials Manager, you will: Lead with impact : Manage and develop a talented team of 9, driving engagement, accountability, and continuous improvement. Own performance : Achieve and sustain world-class On-Time Delivery performance for both customers and suppliers (95%+). Shape the future : Build scalable processes and systems that will underpin our next phase of growth. Be hands-on and strategic : Balance day-to-day operational excellence with input into business-wide decisions. Collaborate widely : Partner with Production, Engineering, Quality, Finance, and Sales to ensure alignment and customer satisfaction. What You ll Bring 10+ years experience in purchasing, planning, and logistics in a low-volume, high-complexity manufacturing environment, including at least 5 years in a leadership role. Proven track record in production planning and purchasing. Strong knowledge of ISO 9001 and modern manufacturing best practices. Degree or HNC in Mechanical Engineering (or equivalent). What Will Help You Stand Out Exposure to advanced manufacturing technologies. Higher education or further professional development in operations or supply chain. The Type of Person Who Will Thrive Here High energy, with the confidence to influence at all levels. A resilient, adaptable leader who can navigate the demands of a fast-moving, growth-focused business. Analytical and structured, with strong problem-solving and prioritisation skills. Passionate about developing people, improving processes, and achieving excellence. What s in It for You The chance to make a visible impact in a growing company with international reach. A role that blends leadership, strategy, and hands-on delivery. The opportunity to develop your career as part of the next generation of leadership. A supportive, innovative culture that values ownership, collaboration, and continuous improvement. Excellent benefits including flexible working, good pension contribution, death in service benefit, to name a few,
Feb 04, 2026
Full time
Materials Manager Location: Hailsham UK Reports to: Operations Director Why Join Us? This is more than a Materials Manager role it s a chance to step into a leadership position where you ll make a tangible impact on a fast-growing, innovation-driven business. You ll have the scope to shape systems, lead a dedicated team, and directly influence how we deliver to customers worldwide. You ll be joining a collaborative, high-energy environment where ideas are valued, processes are evolving, and career growth is encouraged. If you re motivated by challenge, variety, and building something lasting, you ll thrive here. The Opportunity As our Materials Manager, you will: Lead with impact : Manage and develop a talented team of 9, driving engagement, accountability, and continuous improvement. Own performance : Achieve and sustain world-class On-Time Delivery performance for both customers and suppliers (95%+). Shape the future : Build scalable processes and systems that will underpin our next phase of growth. Be hands-on and strategic : Balance day-to-day operational excellence with input into business-wide decisions. Collaborate widely : Partner with Production, Engineering, Quality, Finance, and Sales to ensure alignment and customer satisfaction. What You ll Bring 10+ years experience in purchasing, planning, and logistics in a low-volume, high-complexity manufacturing environment, including at least 5 years in a leadership role. Proven track record in production planning and purchasing. Strong knowledge of ISO 9001 and modern manufacturing best practices. Degree or HNC in Mechanical Engineering (or equivalent). What Will Help You Stand Out Exposure to advanced manufacturing technologies. Higher education or further professional development in operations or supply chain. The Type of Person Who Will Thrive Here High energy, with the confidence to influence at all levels. A resilient, adaptable leader who can navigate the demands of a fast-moving, growth-focused business. Analytical and structured, with strong problem-solving and prioritisation skills. Passionate about developing people, improving processes, and achieving excellence. What s in It for You The chance to make a visible impact in a growing company with international reach. A role that blends leadership, strategy, and hands-on delivery. The opportunity to develop your career as part of the next generation of leadership. A supportive, innovative culture that values ownership, collaboration, and continuous improvement. Excellent benefits including flexible working, good pension contribution, death in service benefit, to name a few,
Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! The core mission of the Senior Customer Success Associate: Drive engagement along the Hack The Box journey with public sector clients. Execute outcomes from success criteria for the world's largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) The fellowship you'll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US & Federal. ️ Technology tools & weapons you'll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! Interesting resources you should check: Customer Stories A glimpse into HTB's 2024 Sales Kick Off (SKO) Humans of HTB: Anna's journey into HTB customer success scaling team The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box: Guiding new customers through their customer journey process efficiently Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) Timely addressing of customer inquiries Proactively identifying and addressing risks to customer satisfaction Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences Scheduling and conducting regular check-in meetings with customers Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) Gathering actionable feedback from customers for product improvement Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. Identifying and capitalizing on opportunities for upselling and cross-selling Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box: Experience working with federal organizations (e.g., Army, Air Force, government agencies) - civilian federal roles do not apply. Understanding of the Software as a Service (SaaS) model and principles of customer success. Previous experience in a Customer Success role preferred. Ability to navigate difficult conversations with customers and internal leadership. Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. Skilled in handling objections and overcoming challenges in the sales process. Comfortable owning Revenue Retention Metrics to drive business growth. Ability to collaborate effectively with multiple internal stakeholders ️ What your Hack The Box adventure will have in store: You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large. You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet ups! The gems you'll be enjoying as a Senior Customer Success Associate: Compensation: $96,000-126,000 (OTE) Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) 401K w/ employer match Employer-paid Life and AD&D Insurance Supplemental Life Insurance Short-term and Long-term Disability Healthcare and Dependent Care FSA Paid paternity & maternity leave 25 annual leave days Home Office Allowance Dedicated budget for training and professional development, participation in conferences State-of-the-art equipment Full access to the Hack The Box lab offerings; so you can learn how to hack ️ The Quest of Becoming Hack The Box's Senior Customer Success Associate: Level 1: Like in any game, you start as a Noob. Level one's objective: submit your application. Level 2: After applying, you unlock the Script Kiddie rank! This level's objective: pass the screening process. Level 3: Now you're officially ranked as Hacker and you're ready to meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values. Level 4: As a Pro Hacker at level 4, you'll unlock the "boss level", which involves meeting the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements. Level 5: Now you're an Elite Hacker! Level's objective: complete an assignment that aligns with day to day job related tasks and responsibilities. Level 6: Congratulations, you're now a Guru! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. QUEST COMPLETE. Congratulations, you're officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! ABOUT HACK THE BOX Hack The Box is the Cyber Performance Center with the mission to provide a human first platform to create and maintain high performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it's trusted by organizations worldwide for driving their teams to peak performance. Offering an all in one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. Exciting News: Get the most important updates on HTB's latest year! We are super proud to share that Hack The Box's entities in the US, the UK & Greece have been certified as a Great Place to Work (). Take a sneak peek at how it is to be part of HTB and our 2023 Global Retreat. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click here and here.
Feb 04, 2026
Full time
Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! The core mission of the Senior Customer Success Associate: Drive engagement along the Hack The Box journey with public sector clients. Execute outcomes from success criteria for the world's largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) The fellowship you'll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US & Federal. ️ Technology tools & weapons you'll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! Interesting resources you should check: Customer Stories A glimpse into HTB's 2024 Sales Kick Off (SKO) Humans of HTB: Anna's journey into HTB customer success scaling team The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box: Guiding new customers through their customer journey process efficiently Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) Timely addressing of customer inquiries Proactively identifying and addressing risks to customer satisfaction Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences Scheduling and conducting regular check-in meetings with customers Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) Gathering actionable feedback from customers for product improvement Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. Identifying and capitalizing on opportunities for upselling and cross-selling Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box: Experience working with federal organizations (e.g., Army, Air Force, government agencies) - civilian federal roles do not apply. Understanding of the Software as a Service (SaaS) model and principles of customer success. Previous experience in a Customer Success role preferred. Ability to navigate difficult conversations with customers and internal leadership. Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. Skilled in handling objections and overcoming challenges in the sales process. Comfortable owning Revenue Retention Metrics to drive business growth. Ability to collaborate effectively with multiple internal stakeholders ️ What your Hack The Box adventure will have in store: You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large. You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet ups! The gems you'll be enjoying as a Senior Customer Success Associate: Compensation: $96,000-126,000 (OTE) Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) 401K w/ employer match Employer-paid Life and AD&D Insurance Supplemental Life Insurance Short-term and Long-term Disability Healthcare and Dependent Care FSA Paid paternity & maternity leave 25 annual leave days Home Office Allowance Dedicated budget for training and professional development, participation in conferences State-of-the-art equipment Full access to the Hack The Box lab offerings; so you can learn how to hack ️ The Quest of Becoming Hack The Box's Senior Customer Success Associate: Level 1: Like in any game, you start as a Noob. Level one's objective: submit your application. Level 2: After applying, you unlock the Script Kiddie rank! This level's objective: pass the screening process. Level 3: Now you're officially ranked as Hacker and you're ready to meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values. Level 4: As a Pro Hacker at level 4, you'll unlock the "boss level", which involves meeting the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements. Level 5: Now you're an Elite Hacker! Level's objective: complete an assignment that aligns with day to day job related tasks and responsibilities. Level 6: Congratulations, you're now a Guru! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. QUEST COMPLETE. Congratulations, you're officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! ABOUT HACK THE BOX Hack The Box is the Cyber Performance Center with the mission to provide a human first platform to create and maintain high performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it's trusted by organizations worldwide for driving their teams to peak performance. Offering an all in one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. Exciting News: Get the most important updates on HTB's latest year! We are super proud to share that Hack The Box's entities in the US, the UK & Greece have been certified as a Great Place to Work (). Take a sneak peek at how it is to be part of HTB and our 2023 Global Retreat. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click here and here.
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Feb 04, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
TITLE Specification Sales Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION North London, Home Counties, East Anglia, East Midlands (Remote, field-based role. Ideal home locations: Oxford, Watford, Luton, Chelmsford, Colchester, Cambridge, Bedford, Milton Keynes, Hitchin, or close) THE JOB ROLE The Specification Sales Manager role is project-oriented design-driven sales role representing one of the most exciting brands in the UK interiors and KBB sector. It takes responsibility for: Identifying and engaging with new high-end commercial, hotel, hospitality and residential projects. Engaging with multiple stakeholders in the project life cycle - architects, interior designers, specifiers, contractors and developers. Tracking projects end-to-end, responding to incoming business enquiries and identifying target projects through Glenigan data. Making an active contribution to the project sales team's UK sales and growth strategy. This role offers the opportunity for realistic career development in the short- to medium-term. THE PERSON NEEDED For the Specification Sales Manager our client is open to applications from candidates outside the KBB or bathroom industry, but does require: Prior experience selling a specified product within the interiors or construction industry A good understanding of a typical sales and specification process in a project A desire to represent and sell a higher-value and prestigious design-lead brand Ambition to grow, learn and rise to challenges. THE REWARDS Truly competitive salary (for the high-end design-lead manufacturing sector). +Year-end bonus. Expensed electric vehicle, pension, healthcare, life assurance, fantastic enhance package. Contact for salary details - Joe Grace () IF YOU MEET THE REQUIRED EXPERIENCE - PLEASE APPLY NOW If you have the relevant experience listed in "the person needed" section, please send your CV ASAP - our client is looking to interview ASAP. Key terms: Bathrooms, bathroom, kitchen, kitchens, interiors, showers, shower, taps, sanitaryware, ceramic tiles, lighting, plumbing, heating, HVAC, modular, Specification Sales Manager, project sales manager, technical sales manager, area sales manager, business development manager, field sales manager, account manager, North London, Home Counties, East Anglia, East Midlands, Buckinghamshire, Hertfordshire, Essex, Suffolk, Norfolk, Cambridgeshire, Bedfordshire, Oxfordshire, Northamptonshire, Oxford, Watford, St Albans, Harlow, Welwyn Garden City, Luton, Braintree, Chelmsford, Colchester, Cambridge, Dunstable, Leighton Bizzard, Aylesbury, Bedford, Milton Keynes, Hitchin
Feb 04, 2026
Full time
TITLE Specification Sales Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION North London, Home Counties, East Anglia, East Midlands (Remote, field-based role. Ideal home locations: Oxford, Watford, Luton, Chelmsford, Colchester, Cambridge, Bedford, Milton Keynes, Hitchin, or close) THE JOB ROLE The Specification Sales Manager role is project-oriented design-driven sales role representing one of the most exciting brands in the UK interiors and KBB sector. It takes responsibility for: Identifying and engaging with new high-end commercial, hotel, hospitality and residential projects. Engaging with multiple stakeholders in the project life cycle - architects, interior designers, specifiers, contractors and developers. Tracking projects end-to-end, responding to incoming business enquiries and identifying target projects through Glenigan data. Making an active contribution to the project sales team's UK sales and growth strategy. This role offers the opportunity for realistic career development in the short- to medium-term. THE PERSON NEEDED For the Specification Sales Manager our client is open to applications from candidates outside the KBB or bathroom industry, but does require: Prior experience selling a specified product within the interiors or construction industry A good understanding of a typical sales and specification process in a project A desire to represent and sell a higher-value and prestigious design-lead brand Ambition to grow, learn and rise to challenges. THE REWARDS Truly competitive salary (for the high-end design-lead manufacturing sector). +Year-end bonus. Expensed electric vehicle, pension, healthcare, life assurance, fantastic enhance package. Contact for salary details - Joe Grace () IF YOU MEET THE REQUIRED EXPERIENCE - PLEASE APPLY NOW If you have the relevant experience listed in "the person needed" section, please send your CV ASAP - our client is looking to interview ASAP. Key terms: Bathrooms, bathroom, kitchen, kitchens, interiors, showers, shower, taps, sanitaryware, ceramic tiles, lighting, plumbing, heating, HVAC, modular, Specification Sales Manager, project sales manager, technical sales manager, area sales manager, business development manager, field sales manager, account manager, North London, Home Counties, East Anglia, East Midlands, Buckinghamshire, Hertfordshire, Essex, Suffolk, Norfolk, Cambridgeshire, Bedfordshire, Oxfordshire, Northamptonshire, Oxford, Watford, St Albans, Harlow, Welwyn Garden City, Luton, Braintree, Chelmsford, Colchester, Cambridge, Dunstable, Leighton Bizzard, Aylesbury, Bedford, Milton Keynes, Hitchin
TITLE Account Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION Hertfordshire, Essex, North London & East London (Remote, field-based role. Ideal home locations: London, Enfield, Epping, Harlow, Romf
Feb 04, 2026
Full time
TITLE Account Manager INTRODUCTION Our client is a leading manufacturer and truly prestige brand in both the UK and international KBB, bathrooms and showers sector. For more than half a century they have been a pioneer in product innovation and design. LOCATION Hertfordshire, Essex, North London & East London (Remote, field-based role. Ideal home locations: London, Enfield, Epping, Harlow, Romf
