Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
May 02, 2026
Full time
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
Why join Marshall Land Systems in this role: This role offers an exciting opportunity to step into a highly strategic finance leadership role within a business undergoing significant transformation. Following the transition from family ownership to private equity backing, the organisation is focused on driving growth, enhancing operational performance, and strengthening financial governance. This role sits at the heart of that journey, working as a key member of the Land leadership team to shape strategy, influence decision-making, and deliver value creation. Responsibilities in this role include: Strategic & Operational Leadership Contribute to the development and delivery of divisional strategic and operational plans Act as a key member of the Land leadership team, influencing business direction and performance Support sales and investment decision-making through financial, commercial, and tax Planning & Performance Support multi-year business planning processes Deliver robust budgeting and forecasting Provide insightful analysis to support performance improvement and value creation Financial Control & Governance Maintain full accountability for the financial control environment across the division Ensure robust, compliant, and efficient financial processes and controls Oversee balance sheet integrity, risk management, and audit processes Reporting & Analysis Lead the design and delivery of the financial reporting framework Provide high-quality periodic and ad-hoc reporting to internal leadership and parent Deliver meaningful insights to enhance operational and financial decision-making Commercial & Operational Finance Support complex project-based delivery, including cost control, margin management, and risk mitigation Oversee financial aspects of international operations, including foreign exchange and credit Provide financial oversight of supply chain activities and contract performance Transformation & Continuous Improvement Proactively lead and support business change and improvement initiatives Drive efficiencies across Financial Control within the Finance directorate and wider operational processes Support ERP and systems optimisation initiatives Leadership & Team Development Develop, lead and mentor a high-performing Financial Control team Foster a culture of customer service, accountability, collaboration, and continuous improvement Operate effectively within a matrix structure, influencing beyond direct reporting Apply if you have most of the following: Significant experience in a senior finance leadership role (Financial Controller, Deputy FD, or equivalent) Proven experience within a private equity-backed environment Background in defence, engineering, manufacturing, or complex project-based industries (defence highly desirable) Experience operating in international businesses, including exposure to foreign currency and cross-border operations Strong track record in financial control, reporting, and governance in complex environments Experience supporting strategic planning, investment decisions, and business Demonstrated success working within matrix organisations and influencing senior Technical skills/Education: Fully qualified accountant (FCA, ACCA, CIMA or equivalent) Strong technical accounting expertise (UK GAAP / IFRS) Experience managing foreign exchange risk, credit risk, and financial instruments Understanding of international trade considerations (e.g. bonds, guarantees, overseas deployment models) Excel and financial modelling capability Experience with ERP systems and finance transformation initiatives Strong analytical skills with the ability to translate data into commercial insight Additional local requirements: Hybrid role, onsite around 70% of the week Successful candidates will need to be eligible to obtain SC (Security Clearance) The Benefits this role cam offer you include: Opportunity to play a key leadership role in a PE-backed transformation journey Clear progression pathway to Finance Director or Divisional FD roles Direct exposure to board-level and investor interactions Involvement in strategic decision-making and value creation initiatives Opportunity to shape and enhance financial control and reporting frameworks The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and tools Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
Apr 24, 2026
Full time
Why join Marshall Land Systems in this role: This role offers an exciting opportunity to step into a highly strategic finance leadership role within a business undergoing significant transformation. Following the transition from family ownership to private equity backing, the organisation is focused on driving growth, enhancing operational performance, and strengthening financial governance. This role sits at the heart of that journey, working as a key member of the Land leadership team to shape strategy, influence decision-making, and deliver value creation. Responsibilities in this role include: Strategic & Operational Leadership Contribute to the development and delivery of divisional strategic and operational plans Act as a key member of the Land leadership team, influencing business direction and performance Support sales and investment decision-making through financial, commercial, and tax Planning & Performance Support multi-year business planning processes Deliver robust budgeting and forecasting Provide insightful analysis to support performance improvement and value creation Financial Control & Governance Maintain full accountability for the financial control environment across the division Ensure robust, compliant, and efficient financial processes and controls Oversee balance sheet integrity, risk management, and audit processes Reporting & Analysis Lead the design and delivery of the financial reporting framework Provide high-quality periodic and ad-hoc reporting to internal leadership and parent Deliver meaningful insights to enhance operational and financial decision-making Commercial & Operational Finance Support complex project-based delivery, including cost control, margin management, and risk mitigation Oversee financial aspects of international operations, including foreign exchange and credit Provide financial oversight of supply chain activities and contract performance Transformation & Continuous Improvement Proactively lead and support business change and improvement initiatives Drive efficiencies across Financial Control within the Finance directorate and wider operational processes Support ERP and systems optimisation initiatives Leadership & Team Development Develop, lead and mentor a high-performing Financial Control team Foster a culture of customer service, accountability, collaboration, and continuous improvement Operate effectively within a matrix structure, influencing beyond direct reporting Apply if you have most of the following: Significant experience in a senior finance leadership role (Financial Controller, Deputy FD, or equivalent) Proven experience within a private equity-backed environment Background in defence, engineering, manufacturing, or complex project-based industries (defence highly desirable) Experience operating in international businesses, including exposure to foreign currency and cross-border operations Strong track record in financial control, reporting, and governance in complex environments Experience supporting strategic planning, investment decisions, and business Demonstrated success working within matrix organisations and influencing senior Technical skills/Education: Fully qualified accountant (FCA, ACCA, CIMA or equivalent) Strong technical accounting expertise (UK GAAP / IFRS) Experience managing foreign exchange risk, credit risk, and financial instruments Understanding of international trade considerations (e.g. bonds, guarantees, overseas deployment models) Excel and financial modelling capability Experience with ERP systems and finance transformation initiatives Strong analytical skills with the ability to translate data into commercial insight Additional local requirements: Hybrid role, onsite around 70% of the week Successful candidates will need to be eligible to obtain SC (Security Clearance) The Benefits this role cam offer you include: Opportunity to play a key leadership role in a PE-backed transformation journey Clear progression pathway to Finance Director or Divisional FD roles Direct exposure to board-level and investor interactions Involvement in strategic decision-making and value creation initiatives Opportunity to shape and enhance financial control and reporting frameworks The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and tools Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
Customer Service Advisor Location: Hybrid / Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Do you enjoy helping people solve problems and get comfortable with technology At the International Compliance Association (part of Wilmington plc), you ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands-on role where you can put your people and tech skills to good use, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You ll contribute directly to customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Customer Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product orientation and signpost helpful resources. • Keep onboarding checklists, logs, and customer notes up to date. • Support pre go live checks on accounts, permissions, and access. Proactive Customer Support • Monitor early customer usage and identify risks such as low engagement. • Provide proactive outreach based on usage triggers. • Share updates on any issues that may affect onboarding or access. Technical Guidance & Troubleshooting • Assist with basic access queries, login issues, and general troubleshooting. • Process password resets, account changes, and contact updates. • Help customers navigate the platform and use key features. Learning Content • Support the creation and upkeep of digital learning content on the LMS (Totara). • Ensure learning materials are accurate, up to date, and correctly restricted for users. What is the Best Thing About This Role You get to make a real difference to someone s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting. What is the Most Challenging Thing About This Role Some queries can be time sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you ll be working within set SLAs to make sure they aren t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised. To be successful in this role, you must have: • Experience in a customer facing role such as onboarding, customer support, service desk, or customer success. • The ability to confidently guide customers through their first login, setup steps, and basic product orientation. • Strong problem solving skills, especially when troubleshooting access, login, or system navigation queries. • Comfort handling basic technical issues, with good judgement on when to escalate more complex problems. • Experience using CRM or ticketing systems to log activity, track progress, and manage tasks efficiently. • Clear, friendly written and verbal communication skills with a supportive, customer first approach. • High attention to detail when updating accounts, processing changes, or completing onboarding checklists. • Strong organisational skills and the ability to manage your workload effectively to meet SLAs. To be successful in this role, it would be great if you have: • Experience onboarding customers onto digital learning platforms or e learning products. • Familiarity with LMS systems. • An understanding of customer engagement and adoption metrics. • Experience creating or maintaining help articles, guides, or support documentation. • Exposure to analysing basic usage data or reporting onboarding activity. • Previous experience supporting product introductions, training sessions, or customer education. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us ICA is the leading professional body for the global compliance community. Since 2001, we ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 24, 2026
Full time
Customer Service Advisor Location: Hybrid / Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Do you enjoy helping people solve problems and get comfortable with technology At the International Compliance Association (part of Wilmington plc), you ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands-on role where you can put your people and tech skills to good use, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You ll contribute directly to customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Customer Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product orientation and signpost helpful resources. • Keep onboarding checklists, logs, and customer notes up to date. • Support pre go live checks on accounts, permissions, and access. Proactive Customer Support • Monitor early customer usage and identify risks such as low engagement. • Provide proactive outreach based on usage triggers. • Share updates on any issues that may affect onboarding or access. Technical Guidance & Troubleshooting • Assist with basic access queries, login issues, and general troubleshooting. • Process password resets, account changes, and contact updates. • Help customers navigate the platform and use key features. Learning Content • Support the creation and upkeep of digital learning content on the LMS (Totara). • Ensure learning materials are accurate, up to date, and correctly restricted for users. What is the Best Thing About This Role You get to make a real difference to someone s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting. What is the Most Challenging Thing About This Role Some queries can be time sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you ll be working within set SLAs to make sure they aren t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised. To be successful in this role, you must have: • Experience in a customer facing role such as onboarding, customer support, service desk, or customer success. • The ability to confidently guide customers through their first login, setup steps, and basic product orientation. • Strong problem solving skills, especially when troubleshooting access, login, or system navigation queries. • Comfort handling basic technical issues, with good judgement on when to escalate more complex problems. • Experience using CRM or ticketing systems to log activity, track progress, and manage tasks efficiently. • Clear, friendly written and verbal communication skills with a supportive, customer first approach. • High attention to detail when updating accounts, processing changes, or completing onboarding checklists. • Strong organisational skills and the ability to manage your workload effectively to meet SLAs. To be successful in this role, it would be great if you have: • Experience onboarding customers onto digital learning platforms or e learning products. • Familiarity with LMS systems. • An understanding of customer engagement and adoption metrics. • Experience creating or maintaining help articles, guides, or support documentation. • Exposure to analysing basic usage data or reporting onboarding activity. • Previous experience supporting product introductions, training sessions, or customer education. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us ICA is the leading professional body for the global compliance community. Since 2001, we ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance. As we grow into increasingly regulated sectors, ensuring our global compliance standards are met is more important than ever. This is a fantastic opportunity to kickstart or progress your career inGovernance, Risk, and Compliance (GRC)within the tech sector. Reporting to theLegal and Compliance Manager, you will get hands-on exposure to customer assurance, information security audits, data protection, and additional international frameworks. As an early hire in this function, you'll have a clear path to specialise as the team grows. What's the opportunity for a GRC Analyst at Gearset? Partner with our GRC Manager to maintain our ISO 27001 certification and support compliance with global data protection regulations such as GDPR, CCPA, and HIPAA. Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle their data. Coordinate and facilitate on managing GRC platforms, keeping our documentation current and finding ways to automate repeatable tasks. Play a key role in ISO 27001 Continuous Improvement (CI) activities and help prepare the business for internal and external audits. Assist in drafting and managing essential compliance policies, including Modern Slavery, AML and Anti-Bribery, ensuring they evolve with the company. Identify blockages in reviews and recommend ways to standardise documentation to help the company scale efficiently. What you'll achieve Develop a deep understanding of Gearset's compliance and security posture to streamline customer onboarding and vendor reviews. Lead the automation of our compliance workflows, reducing manual overhead for the team. Play a key role in scaling our global compliance footprint by launching and embedding new international security standards as we grow. Gain the experience and support needed to pursue certifications in GRC, Information Security or Data Protection. About you You have a passion for accuracy, especially when managing complex documentation and policies. You are comfortable learning about cloud software and can translate security and compliance concepts into clear, written responses. You can communicate professionally with both internal teams and external customers and vendors. You thrive in a fast-paced environment and are always looking for a more efficient way to get things done. Have degree in a relevant field such as Computer Science, or Cyber Security or equivalent foundational experience in a professional office environment. Great to haves Knowledge ofISO 27001, GDPR, CCPA and HIPAA Experience using GRC or workflow tools An interest in DevOps or the Salesforce ecosystem Benefits (the stuff you'd expect!) Salary is up to £45k (depending on experience) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch any day you are in the office BUPA health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits
Apr 17, 2026
Full time
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance. As we grow into increasingly regulated sectors, ensuring our global compliance standards are met is more important than ever. This is a fantastic opportunity to kickstart or progress your career inGovernance, Risk, and Compliance (GRC)within the tech sector. Reporting to theLegal and Compliance Manager, you will get hands-on exposure to customer assurance, information security audits, data protection, and additional international frameworks. As an early hire in this function, you'll have a clear path to specialise as the team grows. What's the opportunity for a GRC Analyst at Gearset? Partner with our GRC Manager to maintain our ISO 27001 certification and support compliance with global data protection regulations such as GDPR, CCPA, and HIPAA. Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle their data. Coordinate and facilitate on managing GRC platforms, keeping our documentation current and finding ways to automate repeatable tasks. Play a key role in ISO 27001 Continuous Improvement (CI) activities and help prepare the business for internal and external audits. Assist in drafting and managing essential compliance policies, including Modern Slavery, AML and Anti-Bribery, ensuring they evolve with the company. Identify blockages in reviews and recommend ways to standardise documentation to help the company scale efficiently. What you'll achieve Develop a deep understanding of Gearset's compliance and security posture to streamline customer onboarding and vendor reviews. Lead the automation of our compliance workflows, reducing manual overhead for the team. Play a key role in scaling our global compliance footprint by launching and embedding new international security standards as we grow. Gain the experience and support needed to pursue certifications in GRC, Information Security or Data Protection. About you You have a passion for accuracy, especially when managing complex documentation and policies. You are comfortable learning about cloud software and can translate security and compliance concepts into clear, written responses. You can communicate professionally with both internal teams and external customers and vendors. You thrive in a fast-paced environment and are always looking for a more efficient way to get things done. Have degree in a relevant field such as Computer Science, or Cyber Security or equivalent foundational experience in a professional office environment. Great to haves Knowledge ofISO 27001, GDPR, CCPA and HIPAA Experience using GRC or workflow tools An interest in DevOps or the Salesforce ecosystem Benefits (the stuff you'd expect!) Salary is up to £45k (depending on experience) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch any day you are in the office BUPA health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance. As we grow into increasingly regulated sectors, ensuring our global compliance standards are met is more important than ever. This is a fantastic opportunity to kickstart or progress your career in Governance, Risk, and Compliance (GRC) within the tech sector. Reporting to the Legal and Compliance Manager, you will get hands on exposure to customer assurance, information security audits, data protection, and additional international frameworks. As an early hire in this function, you'll have a clear path to specialise as the team grows. What's the opportunity for a GRC Analyst at Gearset? Partner with our GRC Manager to maintain our ISO 27001 certification and support compliance with global data protection regulations such as GDPR, CCPA, and HIPAA. Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle their data. Coordinate and facilitate on managing GRC platforms, keeping our documentation current and finding ways to automate repeatable tasks. Play a key role in ISO 27001 Continuous Improvement (CI) activities and help prepare the business for internal and external audits. Assist in drafting and managing essential compliance policies, including Modern Slavery, AML and Anti Bribery, ensuring they evolve with the company. Identify blockages in reviews and recommend ways to standardise documentation to help the company scale efficiently. What you'll achieve Develop a deep understanding of Gearset's compliance and security posture to streamline customer onboarding and vendor reviews. Lead the automation of our compliance workflows, reducing manual overhead for the team. Play a key role in scaling our global compliance footprint by launching and embedding new international security standards as we grow. Gain the experience and support needed to pursue certifications in GRC, Information Security or Data Protection. About you You have a passion for accuracy, especially when managing complex documentation and policies. You are comfortable learning about cloud software and can translate security and compliance concepts into clear, written responses. You can communicate professionally with both internal teams and external customers and vendors. You thrive in a fast-paced environment and are always looking for a more efficient way to get things done. Have a degree in a relevant field such as Computer Science, or Cyber Security or equivalent foundational experience in a professional office environment. Great to haves Knowledge of ISO 27001, GDPR, CCPA and HIPAA Experience using GRC or workflow tools An interest in DevOps or the Salesforce ecosystem Benefits (the stuff you'd expect!) Salary is up to £45k (depending on experience) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch any day you are in the office BUPA health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits
Apr 15, 2026
Full time
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance. As we grow into increasingly regulated sectors, ensuring our global compliance standards are met is more important than ever. This is a fantastic opportunity to kickstart or progress your career in Governance, Risk, and Compliance (GRC) within the tech sector. Reporting to the Legal and Compliance Manager, you will get hands on exposure to customer assurance, information security audits, data protection, and additional international frameworks. As an early hire in this function, you'll have a clear path to specialise as the team grows. What's the opportunity for a GRC Analyst at Gearset? Partner with our GRC Manager to maintain our ISO 27001 certification and support compliance with global data protection regulations such as GDPR, CCPA, and HIPAA. Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle their data. Coordinate and facilitate on managing GRC platforms, keeping our documentation current and finding ways to automate repeatable tasks. Play a key role in ISO 27001 Continuous Improvement (CI) activities and help prepare the business for internal and external audits. Assist in drafting and managing essential compliance policies, including Modern Slavery, AML and Anti Bribery, ensuring they evolve with the company. Identify blockages in reviews and recommend ways to standardise documentation to help the company scale efficiently. What you'll achieve Develop a deep understanding of Gearset's compliance and security posture to streamline customer onboarding and vendor reviews. Lead the automation of our compliance workflows, reducing manual overhead for the team. Play a key role in scaling our global compliance footprint by launching and embedding new international security standards as we grow. Gain the experience and support needed to pursue certifications in GRC, Information Security or Data Protection. About you You have a passion for accuracy, especially when managing complex documentation and policies. You are comfortable learning about cloud software and can translate security and compliance concepts into clear, written responses. You can communicate professionally with both internal teams and external customers and vendors. You thrive in a fast-paced environment and are always looking for a more efficient way to get things done. Have a degree in a relevant field such as Computer Science, or Cyber Security or equivalent foundational experience in a professional office environment. Great to haves Knowledge of ISO 27001, GDPR, CCPA and HIPAA Experience using GRC or workflow tools An interest in DevOps or the Salesforce ecosystem Benefits (the stuff you'd expect!) Salary is up to £45k (depending on experience) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch any day you are in the office BUPA health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance, and this is only getting more important as we grow our customer base in increasingly regulated sectors. This is a fantastic opportunity to progress your career in security and compliance within the tech sector. This role will provide you with exposure to several key areas including information security, data protection, general compliance, audits and relevant project work. There'll be lots of opportunity to progress within the role and specialise within a certain area of the business in the future. What's the opportunity at Gearset? Own our security and compliance documentation accurate and up to date, such as policies, procedures, and support documentation across our information security and compliance programs. Support our commercial teams in complex information security and compliance negotiations, while making sure we respond accurately and within given timescales. Take ownership of maintaining our current ISO 27001 compliance and certification through continuous improvement activities, as well as supporting preparation for internal and external audits. Own our internal Data Protection compliance program and make sure we comply with various regulations globally including UK GDPR, EU GDPR, and CCPA. Gain experience in the implementation and ownership of additional compliance based projects as we increase the international regulation and standards we comply with. Help us work efficiently by identifying common deal blockers and standardising documentation and processes. What you'll achieve You'll build on your prior experience from a GRC or an information security role, within a technology company, to support our ambitious company growth plans. You'll become a technical expert on the company and our products to streamline customer onboarding, and security and compliance reviews. You'll own reviewing and responding to our complex customer security and compliance requests. You'll have ownership of compliance and reporting to the international information security standard ISO 27001, to ensure Gearset retains our certification and continues to provide the highest level of protection to our customers' data. You'll own our internal Data Protection compliance program and make sure we comply with various regulations globally including UK GDPR, EU GDPR, CCPA. You'll manage out third party supplier risk program. You'll work as part of the compliance project team when implementing new regulations or standards such as NIST, fedRAMP etc. You'll have the opportunity to get certified to international standards on Information Security, Compliance, Risk, Data Protection or Cyber Security. About you Have been in an information security or GRC role, within a technology company and hold either a ISO 27001 Lead Implementer or Lead Auditor certificate. Have in-depth knowledge of ISO 27001 standards & proven experience in implementing ISO 27001 and maintaining the certification. Along with knowledge of general compliance requirements such as Modern Slavery, AML, Bribery etc. Have a track record of owning internal compliance with global data protection laws including GDPR and CCPA. Have an understanding of AWS Cloud infrastructure, and application security. Possess a technical predisposition, the desire to learn and ability to react to the needs of a rapidly growing company eg comfortable working in an ever changing environment. Are an excellent communicator, with attention to detail and a passion for always delivering a great customer experience. Great to haves A degree in Computer Science, Information Security, Cybersecurity, or a closely related discipline such as Data Protection, Information Governance or Risk. A recognised Information Security qualification such as CISSP, CompTIA Security+ etc. Past exposure to other regulations or frameworks such as NIST, HIPAA, fedRAMP, DORA. Knowledge of DevOps and DevSecOps. Benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to. Opportunity to join our Long Term Incentive scheme. Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year. Top end hardware provided. Free lunch any day you are in the office. BUPA health care. Life Insurance & critical illness cover. Discounted gym membership, as well as a range of health and wellness benefits.
Apr 15, 2026
Full time
We're proud to be trusted by some of the largest companies in the world to handle their Salesforce DevOps. Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance, and this is only getting more important as we grow our customer base in increasingly regulated sectors. This is a fantastic opportunity to progress your career in security and compliance within the tech sector. This role will provide you with exposure to several key areas including information security, data protection, general compliance, audits and relevant project work. There'll be lots of opportunity to progress within the role and specialise within a certain area of the business in the future. What's the opportunity at Gearset? Own our security and compliance documentation accurate and up to date, such as policies, procedures, and support documentation across our information security and compliance programs. Support our commercial teams in complex information security and compliance negotiations, while making sure we respond accurately and within given timescales. Take ownership of maintaining our current ISO 27001 compliance and certification through continuous improvement activities, as well as supporting preparation for internal and external audits. Own our internal Data Protection compliance program and make sure we comply with various regulations globally including UK GDPR, EU GDPR, and CCPA. Gain experience in the implementation and ownership of additional compliance based projects as we increase the international regulation and standards we comply with. Help us work efficiently by identifying common deal blockers and standardising documentation and processes. What you'll achieve You'll build on your prior experience from a GRC or an information security role, within a technology company, to support our ambitious company growth plans. You'll become a technical expert on the company and our products to streamline customer onboarding, and security and compliance reviews. You'll own reviewing and responding to our complex customer security and compliance requests. You'll have ownership of compliance and reporting to the international information security standard ISO 27001, to ensure Gearset retains our certification and continues to provide the highest level of protection to our customers' data. You'll own our internal Data Protection compliance program and make sure we comply with various regulations globally including UK GDPR, EU GDPR, CCPA. You'll manage out third party supplier risk program. You'll work as part of the compliance project team when implementing new regulations or standards such as NIST, fedRAMP etc. You'll have the opportunity to get certified to international standards on Information Security, Compliance, Risk, Data Protection or Cyber Security. About you Have been in an information security or GRC role, within a technology company and hold either a ISO 27001 Lead Implementer or Lead Auditor certificate. Have in-depth knowledge of ISO 27001 standards & proven experience in implementing ISO 27001 and maintaining the certification. Along with knowledge of general compliance requirements such as Modern Slavery, AML, Bribery etc. Have a track record of owning internal compliance with global data protection laws including GDPR and CCPA. Have an understanding of AWS Cloud infrastructure, and application security. Possess a technical predisposition, the desire to learn and ability to react to the needs of a rapidly growing company eg comfortable working in an ever changing environment. Are an excellent communicator, with attention to detail and a passion for always delivering a great customer experience. Great to haves A degree in Computer Science, Information Security, Cybersecurity, or a closely related discipline such as Data Protection, Information Governance or Risk. A recognised Information Security qualification such as CISSP, CompTIA Security+ etc. Past exposure to other regulations or frameworks such as NIST, HIPAA, fedRAMP, DORA. Knowledge of DevOps and DevSecOps. Benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to. Opportunity to join our Long Term Incentive scheme. Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year. Top end hardware provided. Free lunch any day you are in the office. BUPA health care. Life Insurance & critical illness cover. Discounted gym membership, as well as a range of health and wellness benefits.
Great British Energy (GBE) is a publicly owned energy company, created to accelerate the deployment of clean energy technologies and to ensure UK taxpayers, billpayers, communities and the energy workforce reap the benefits of a clean and secure energy system. Reporting to the Chief Executive Officer, the Chief Corporate Officer (CCO) will translate GBE's strategic vision into operational excellence, ensuring the organisation is equipped to deliver on its growth and public value objectives. This includes designing and implementing a digital first operating model, driving productivity, resilience, and public trust, and embedding a culture of continuous improvement. Reporting directly to the CEO and serving as a key member of the Executive Leadership Team (ELT), the CCO leads corporate functions such as Corporate Services (IT/Estates), Data, Digital & AI, Procurement and supply chain management, and Health, Safety, Sustainability & Social Responsibility. The CCO will line manage the HR Director and work closely with the General Counsel to ensure alignment across governance, compliance, and people strategy. The CCO will champion operational excellence, commercial discipline, and digital transformation across all corporate functions, ensuring compliance, safety, sustainability, and strong stakeholder engagement. Key Responsibilities Implement the Target Operating Model (TOM) across corporate functions; set SLAs and KPIs that enable market-facing verticals to deliver outcomes efficiently. Lead the design and implementation of scalable operational processes to support rapid growth and adaptation in the evolving energy sector. Data, Digital & AI Own strategy, architecture, and secure operations; champion automation and data governance for end-to-end business processes. Drive digital transformation, leveraging technology and data analytics to improve efficiency, transparency, and innovation. Work with Divisional Managing Directors to implement the key digital enablers of their go-to-market strategies and simplified customer journies. Procurement & supply chain management Lead group procurement policies (Procurement Act/MPM alignment), contract management, and internal outsourcing strategies; support grant delivery processes where applicable. Build and manage resilient supply chains and strategic vendor partnerships (those not specific to asset development or operations), ensuring commercial discipline and value for money. Health, Safety, Sustainability & Social Responsibility (HSSR) Establish best-in-class safety management systems; embed nature-positive practices and social responsibility in operations. Ensure full compliance with health, safety, environmental, and regulatory requirements, and lead on ESG and sustainability reporting. Corporate services Oversee IT operations, estates/facilities, and enterprise platforms; ensure business continuity and cyber resilience. Governance & assurance Coordinate with Board/ELT committees; uphold standards of transparency, accountability, and public value. Represent GBE with key external stakeholders, including regulators, industry partners, and local communities. Leadership & culture Build high-performing teams; role-model GBE values; partner with the HR Director on organisation-wide change and engagement. Foster a high-performance, inclusive, and values-driven culture, mentoring and developing senior leaders across the organisation. Person Specification Essential Experience and Skills Executive leadership of complex corporate functions at scale, delivering measurable service excellence. Proven experience as a COO / CCO or senior operational leader in energy, renewables, infrastructure, or a comparable sector. Strong commercial acumen and financial literacy, with experience managing large budgets and contracts. Track record of digital transformation, data governance, and cybersecurity stewardship. Deep experience of public procurement policy and contract management. Demonstrated success in scaling operations in a fast-growth or start-up environment. Proven Health & Safety leadership and integration of sustainability principles. Deep understanding of UK and international energy markets, regulatory frameworks, and public sector governance. Exceptional leadership, change management, and communication skills, with the ability to build high-performing teams and drive organisational culture. Operating model design in matrix organisations, ideally with energy sector familiarity. International operational experience, bringing a global perspective to strategy and delivery. Experience with advanced digital transformation initiatives and data analytics. Advanced degree (e.g., MBA or MSc in Engineering, Operations, or related discipline) Qualifications: Bachelor's degree in business, engineering or related field (required). Advanced degree (MBA or equivalent) preferred. Relevant professional certifications (e.g., CIPS, NEBOSH, Prince2) are advantageous. Apply Now Click the Apply Now link below to apply for this role. You will need to submit your CV, Covering Letter and complete the equal opportunities questionnaire. To arrange a confidential conversation, please contact the Edinburgh office via or call us on . Contact the team at FWB to discuss your individual or company requirements, or to discover more about our specialist services.
Apr 13, 2026
Full time
Great British Energy (GBE) is a publicly owned energy company, created to accelerate the deployment of clean energy technologies and to ensure UK taxpayers, billpayers, communities and the energy workforce reap the benefits of a clean and secure energy system. Reporting to the Chief Executive Officer, the Chief Corporate Officer (CCO) will translate GBE's strategic vision into operational excellence, ensuring the organisation is equipped to deliver on its growth and public value objectives. This includes designing and implementing a digital first operating model, driving productivity, resilience, and public trust, and embedding a culture of continuous improvement. Reporting directly to the CEO and serving as a key member of the Executive Leadership Team (ELT), the CCO leads corporate functions such as Corporate Services (IT/Estates), Data, Digital & AI, Procurement and supply chain management, and Health, Safety, Sustainability & Social Responsibility. The CCO will line manage the HR Director and work closely with the General Counsel to ensure alignment across governance, compliance, and people strategy. The CCO will champion operational excellence, commercial discipline, and digital transformation across all corporate functions, ensuring compliance, safety, sustainability, and strong stakeholder engagement. Key Responsibilities Implement the Target Operating Model (TOM) across corporate functions; set SLAs and KPIs that enable market-facing verticals to deliver outcomes efficiently. Lead the design and implementation of scalable operational processes to support rapid growth and adaptation in the evolving energy sector. Data, Digital & AI Own strategy, architecture, and secure operations; champion automation and data governance for end-to-end business processes. Drive digital transformation, leveraging technology and data analytics to improve efficiency, transparency, and innovation. Work with Divisional Managing Directors to implement the key digital enablers of their go-to-market strategies and simplified customer journies. Procurement & supply chain management Lead group procurement policies (Procurement Act/MPM alignment), contract management, and internal outsourcing strategies; support grant delivery processes where applicable. Build and manage resilient supply chains and strategic vendor partnerships (those not specific to asset development or operations), ensuring commercial discipline and value for money. Health, Safety, Sustainability & Social Responsibility (HSSR) Establish best-in-class safety management systems; embed nature-positive practices and social responsibility in operations. Ensure full compliance with health, safety, environmental, and regulatory requirements, and lead on ESG and sustainability reporting. Corporate services Oversee IT operations, estates/facilities, and enterprise platforms; ensure business continuity and cyber resilience. Governance & assurance Coordinate with Board/ELT committees; uphold standards of transparency, accountability, and public value. Represent GBE with key external stakeholders, including regulators, industry partners, and local communities. Leadership & culture Build high-performing teams; role-model GBE values; partner with the HR Director on organisation-wide change and engagement. Foster a high-performance, inclusive, and values-driven culture, mentoring and developing senior leaders across the organisation. Person Specification Essential Experience and Skills Executive leadership of complex corporate functions at scale, delivering measurable service excellence. Proven experience as a COO / CCO or senior operational leader in energy, renewables, infrastructure, or a comparable sector. Strong commercial acumen and financial literacy, with experience managing large budgets and contracts. Track record of digital transformation, data governance, and cybersecurity stewardship. Deep experience of public procurement policy and contract management. Demonstrated success in scaling operations in a fast-growth or start-up environment. Proven Health & Safety leadership and integration of sustainability principles. Deep understanding of UK and international energy markets, regulatory frameworks, and public sector governance. Exceptional leadership, change management, and communication skills, with the ability to build high-performing teams and drive organisational culture. Operating model design in matrix organisations, ideally with energy sector familiarity. International operational experience, bringing a global perspective to strategy and delivery. Experience with advanced digital transformation initiatives and data analytics. Advanced degree (e.g., MBA or MSc in Engineering, Operations, or related discipline) Qualifications: Bachelor's degree in business, engineering or related field (required). Advanced degree (MBA or equivalent) preferred. Relevant professional certifications (e.g., CIPS, NEBOSH, Prince2) are advantageous. Apply Now Click the Apply Now link below to apply for this role. You will need to submit your CV, Covering Letter and complete the equal opportunities questionnaire. To arrange a confidential conversation, please contact the Edinburgh office via or call us on . Contact the team at FWB to discuss your individual or company requirements, or to discover more about our specialist services.
About Us We're Dayshape-an award-winning software scale up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combines advanced AI, real time project financials, and firm wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams-we're helping our customers build strong organisations and careers for the long term. Why our customers love Dayshape: We help professional firms optimise margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and the tools to confidently predict tomorrow. We empower firms to become the places where top talent wants to work - and the best clients want to work with. Recognised as Scotland's fastest growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact-and we're always looking for like minded people to join us. At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast growing, high impact company that's reimagining resource management, then let's talk. About the role The Commercial Finance Manager plays a pivotal role in shaping financial insight, strategic planning, and operational decision making across the business. As a senior member of a small but high impact Finance team, this role blends FP&A, business partnering, and management accounting to deliver clarity, challenge, and strategic value. You will lead budgeting, forecasting, financial modelling, monthly consolidation, and performance commentary, ensuring the business has a coherent, year round understanding of its trajectory. You will partner closely with the Commercial and Senior Leadership teams, translating complex financial information into clear, actionable insight that drives growth and performance. This role is ideal for someone who thrives in a scaling environment, comfortable solving new challenges and turning them into opportunities, enjoys wearing multiple hats, and can elevate colleagues through collaboration, communication, and financial leadership. What you'll do 1. FP&A, Financial Reporting & Insight Lead the full budgeting and forecasting cycle, ensuring alignment with company goals and priorities. Build and maintain financial models, business cases, and investment proposals to support strategic decisions. Improve management information (MI) and KPI reporting so it's clear, relevant, and actionable for stakeholders. Produce monthly financial commentary that highlights key performance drivers, trends, and opportunities. Lead the monthly global consolidation process, including intercompany eliminations and transfer pricing. Own areas such as transfer pricing compliance and hedge (derivative) accounting, including guidance on forward contracts and options. Support ad hoc strategic and commercial analysis to drive growth and profitability. Manage the annual audit process, ensuring smooth and timely delivery. Take full ownership of deliverables, working independently and reliably to high standards. 2. Business Partnering & Cross functional Collaboration Act as a proactive business partner to the Commercial team, challenge assumptions, provide insight, and support decision making. Partner with the CEO and Senior Leadership Team throughout budgeting, strategic planning, and Board reporting cycles. Translate complex financial information into practical, actionable insights for non finance colleagues. Build credibility as a trusted advisor across the company, helping others understand and use financial insights effectively. Collaborate with the Head of Finance on legal, governance, and compliance matters, including growth share structures and Companies House obligations. Model professionalism, integrity, and accountability-contributing to a high performance finance culture. 3. Value Creation, Process Improvement & Automation Identify and address gaps in reporting, controls, and processes to improve efficiency and scalability. Drive automation and standardisation across reporting, forecasting, and month end processes. Champion the use of our finance systems, including Numeric (AI month end system) and Fathom (reporting tool), ensuring optimal usage and data integrity. Continuously evolve the Board Pack to provide a clear, year round story of business performance. Anticipate issues, identify solutions, and follow through to resolution. About you: Qualified Accountant with 4+ years' experience Experience in a growing SME environment, or from practice managing SME accounts. Strong business acumen - you understand how the business works and use financial insight to support informed decisions. Experience presenting summary level MI to senior stakeholders with confidence and clarity. Skilled in delivering persuasive financial presentations that inform and influence decision making. Highly independent and proactive, comfortable stepping up to solve problems and manage new challenges as the business scales, taking full ownership of deliverables. Able to challenge and be challenged constructively, using data and sound reasoning. Detail oriented and investigative by nature - methodical, analytical, and thorough in solving problems. Naturally improvement focused and action oriented - always seeking ways to drive better processes and outcomes, anticipating issues, identifying solutions, and following through to resolution. AI centric with strong technical skills. Excellent verbal and written communication skills. Resilient, adaptable, and resourceful, able to juggle priorities and deliver at pace. Willing and motivated to turn your hand to a wide range of tasks within a collaborative finance team. Bonus points if you have: Experience in an international organisation. Experience in transfer pricing. Finance experience within an enterprise software company What you'll get Salary c. £60,000 - £70,000 At least £1,000 per year to spend on professional and personal development 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement Enhanced family leave policies Private health insurance, including dental and vision benefits Income protection and death in service cover Matched 5% auto enrolment workplace pension scheme Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service Volunteering time - up to 20 hours a year to participate in volunteer work Regular All Hands meeting for inspiration and over communication Time out of the working week for team socials each month, with a mix of in person and virtual options: past events include hiking, family BBQs, board games and at home cocktail classes! Genuinely nice, smart people to work with, who are excited about growing our company Working Details This is a full time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know. We're ideally looking for someone in/around Edinburgh, able to work on a hybrid basis between home and our Haymarket office. We don't mandate required office time, but we find that most of the team enjoy working from the office 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings. Join the team! Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. This is your opportunity to really influence how we get things done, and how our company grows. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application. The deadline for applications is 13th April 2026, 5PM GMT.
Apr 08, 2026
Full time
About Us We're Dayshape-an award-winning software scale up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combines advanced AI, real time project financials, and firm wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams-we're helping our customers build strong organisations and careers for the long term. Why our customers love Dayshape: We help professional firms optimise margins and increase revenue, unlocking access to more profitable work. We provide complete operational visibility today and the tools to confidently predict tomorrow. We empower firms to become the places where top talent wants to work - and the best clients want to work with. Recognised as Scotland's fastest growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact-and we're always looking for like minded people to join us. At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast growing, high impact company that's reimagining resource management, then let's talk. About the role The Commercial Finance Manager plays a pivotal role in shaping financial insight, strategic planning, and operational decision making across the business. As a senior member of a small but high impact Finance team, this role blends FP&A, business partnering, and management accounting to deliver clarity, challenge, and strategic value. You will lead budgeting, forecasting, financial modelling, monthly consolidation, and performance commentary, ensuring the business has a coherent, year round understanding of its trajectory. You will partner closely with the Commercial and Senior Leadership teams, translating complex financial information into clear, actionable insight that drives growth and performance. This role is ideal for someone who thrives in a scaling environment, comfortable solving new challenges and turning them into opportunities, enjoys wearing multiple hats, and can elevate colleagues through collaboration, communication, and financial leadership. What you'll do 1. FP&A, Financial Reporting & Insight Lead the full budgeting and forecasting cycle, ensuring alignment with company goals and priorities. Build and maintain financial models, business cases, and investment proposals to support strategic decisions. Improve management information (MI) and KPI reporting so it's clear, relevant, and actionable for stakeholders. Produce monthly financial commentary that highlights key performance drivers, trends, and opportunities. Lead the monthly global consolidation process, including intercompany eliminations and transfer pricing. Own areas such as transfer pricing compliance and hedge (derivative) accounting, including guidance on forward contracts and options. Support ad hoc strategic and commercial analysis to drive growth and profitability. Manage the annual audit process, ensuring smooth and timely delivery. Take full ownership of deliverables, working independently and reliably to high standards. 2. Business Partnering & Cross functional Collaboration Act as a proactive business partner to the Commercial team, challenge assumptions, provide insight, and support decision making. Partner with the CEO and Senior Leadership Team throughout budgeting, strategic planning, and Board reporting cycles. Translate complex financial information into practical, actionable insights for non finance colleagues. Build credibility as a trusted advisor across the company, helping others understand and use financial insights effectively. Collaborate with the Head of Finance on legal, governance, and compliance matters, including growth share structures and Companies House obligations. Model professionalism, integrity, and accountability-contributing to a high performance finance culture. 3. Value Creation, Process Improvement & Automation Identify and address gaps in reporting, controls, and processes to improve efficiency and scalability. Drive automation and standardisation across reporting, forecasting, and month end processes. Champion the use of our finance systems, including Numeric (AI month end system) and Fathom (reporting tool), ensuring optimal usage and data integrity. Continuously evolve the Board Pack to provide a clear, year round story of business performance. Anticipate issues, identify solutions, and follow through to resolution. About you: Qualified Accountant with 4+ years' experience Experience in a growing SME environment, or from practice managing SME accounts. Strong business acumen - you understand how the business works and use financial insight to support informed decisions. Experience presenting summary level MI to senior stakeholders with confidence and clarity. Skilled in delivering persuasive financial presentations that inform and influence decision making. Highly independent and proactive, comfortable stepping up to solve problems and manage new challenges as the business scales, taking full ownership of deliverables. Able to challenge and be challenged constructively, using data and sound reasoning. Detail oriented and investigative by nature - methodical, analytical, and thorough in solving problems. Naturally improvement focused and action oriented - always seeking ways to drive better processes and outcomes, anticipating issues, identifying solutions, and following through to resolution. AI centric with strong technical skills. Excellent verbal and written communication skills. Resilient, adaptable, and resourceful, able to juggle priorities and deliver at pace. Willing and motivated to turn your hand to a wide range of tasks within a collaborative finance team. Bonus points if you have: Experience in an international organisation. Experience in transfer pricing. Finance experience within an enterprise software company What you'll get Salary c. £60,000 - £70,000 At least £1,000 per year to spend on professional and personal development 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement Enhanced family leave policies Private health insurance, including dental and vision benefits Income protection and death in service cover Matched 5% auto enrolment workplace pension scheme Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service Volunteering time - up to 20 hours a year to participate in volunteer work Regular All Hands meeting for inspiration and over communication Time out of the working week for team socials each month, with a mix of in person and virtual options: past events include hiking, family BBQs, board games and at home cocktail classes! Genuinely nice, smart people to work with, who are excited about growing our company Working Details This is a full time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know. We're ideally looking for someone in/around Edinburgh, able to work on a hybrid basis between home and our Haymarket office. We don't mandate required office time, but we find that most of the team enjoy working from the office 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings. Join the team! Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. This is your opportunity to really influence how we get things done, and how our company grows. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application. The deadline for applications is 13th April 2026, 5PM GMT.
Group Legal Director - Employment, Incentives and Pensions Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Legal team and youWe're looking for a Group Legal Director of Employment, Incentives & Pensions at Monzo. This role will have day to day responsibility for managing all legal matters associated with Monzo's employment, incentives and pensions ('EIP') matters in the UK and Europe. Reporting to Monzo's General Counsel for Group Centre and often working directly with Monzo's Chief Legal & Administrative Officer, you will operate as the most senior legal leader for people, reward and workforce strategy globally. You will be at the intersection of people strategy, regulation, governance and technology, with direct impact on Monzo's long term success and operating model. You will work at Executive level in the organisation in close partnership with our Group Chief People Officer, our People team, Monzo's VP of Reward and our Chair of the Remuneration Committee. You'll lead on a wide range of EIP related legal matters within a bank regulatory compensation framework (including but not limited to CRD V and SMCR). You'll have a solid grounding in all types of incentive structures including but not limited to share options. This role will be a part of the leadership team for the Legal & Board Governance Collective. Providing strategic legal advice and commercial solutions on EIP matters impacting the Monzo Group as a whole, as well as its subsidiary legal entities (in the UK and EU). Being a trusted adviser and partner to the Group Chief People Officer, the Executive leadership and People team, including in developing policies, procedures, guidance, and templates relevant for a range of EIP legal matters. Working with Monzo's VP of Reward, the Reward team and our Chair of the Remuneration Committee on compensation arrangements and remuneration policies and practices with a sound understanding of different reward and compensation structures including share options. Managing a team of two senior employment lawyers and helping to mentor and support other lawyers across the wider team. Providing EIP advisory legal support to the business as required across the entire employee life cycle-from hiring (including executive service contracts), people processes, and departures, and managing any contentious EIP legal matters. Supporting international EIP projects and matters in the EU and other jurisdictions as the business continues to scale, coordinating with in country General Counsels and their teams. Working proactively and collaboratively with members of the wider Legal, People, Reward, Tax, Risk & Compliance, & Finance Collectives on a variety of EIP related matters, ensuring coordination across control functions and business teams. Developing and implementing internal frameworks, processes, and procedures to increase the efficiency and scalability of EIP legal advice across the Monzo Group and its subsidiary entities, including empowering the people and business teams with appropriate guidance and tools. Delivering training, sharing insights from your work, and helping educate others on EIP matters, providing forward looking guidance on key legal and regulatory developments, risks, and opportunities. Managing relationships with our external legal counsel and working with others in the Collective to ensure we are optimising our legal spend on EIP matters and obtaining best value. Supporting the broader Legal & Board Governance Collective in continuing to build a world class and scalable, high performing legal team, including championing technology innovations to streamline workflows and increase scalability (and yes, you get to work with us in developing our Generative AI based solutions!). You have significant post qualification experience in the field of employment law, and preferably also incentives and defined contribution pensions related matters (c.15 Yrs PQE+ as a guide, but not a prerequisite). You have outstanding technical skills and strong knowledge of employment law, and preferably also incentives and pensions matters having spent time in private practice and ideally time in house. If you have spent time at a bank and/or financial technology company managing EIP matters that is a plus. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives. You are happy handling the widest range of legal issues that may arise even where outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost effective way. You are comfortable operating at all levels of the organisation up to the Executive and Remuneration Committee, but can also roll your sleeves up and get things done. You're passionate about the intersection of banking and technology and the transformation unfolding in consumer finance and the future world of work practices, and what we are doing here at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating an inclusive and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! In house experience in financial services is preferred, but is not essential for the right candidate. The application journey has 3 key steps Full loop: Technical, Behavioural & Leadership interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you circa £190,000-£210,000 salary range + Incentive Awards tied to your performance + Benefits We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Apr 06, 2026
Full time
Group Legal Director - Employment, Incentives and Pensions Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Legal team and youWe're looking for a Group Legal Director of Employment, Incentives & Pensions at Monzo. This role will have day to day responsibility for managing all legal matters associated with Monzo's employment, incentives and pensions ('EIP') matters in the UK and Europe. Reporting to Monzo's General Counsel for Group Centre and often working directly with Monzo's Chief Legal & Administrative Officer, you will operate as the most senior legal leader for people, reward and workforce strategy globally. You will be at the intersection of people strategy, regulation, governance and technology, with direct impact on Monzo's long term success and operating model. You will work at Executive level in the organisation in close partnership with our Group Chief People Officer, our People team, Monzo's VP of Reward and our Chair of the Remuneration Committee. You'll lead on a wide range of EIP related legal matters within a bank regulatory compensation framework (including but not limited to CRD V and SMCR). You'll have a solid grounding in all types of incentive structures including but not limited to share options. This role will be a part of the leadership team for the Legal & Board Governance Collective. Providing strategic legal advice and commercial solutions on EIP matters impacting the Monzo Group as a whole, as well as its subsidiary legal entities (in the UK and EU). Being a trusted adviser and partner to the Group Chief People Officer, the Executive leadership and People team, including in developing policies, procedures, guidance, and templates relevant for a range of EIP legal matters. Working with Monzo's VP of Reward, the Reward team and our Chair of the Remuneration Committee on compensation arrangements and remuneration policies and practices with a sound understanding of different reward and compensation structures including share options. Managing a team of two senior employment lawyers and helping to mentor and support other lawyers across the wider team. Providing EIP advisory legal support to the business as required across the entire employee life cycle-from hiring (including executive service contracts), people processes, and departures, and managing any contentious EIP legal matters. Supporting international EIP projects and matters in the EU and other jurisdictions as the business continues to scale, coordinating with in country General Counsels and their teams. Working proactively and collaboratively with members of the wider Legal, People, Reward, Tax, Risk & Compliance, & Finance Collectives on a variety of EIP related matters, ensuring coordination across control functions and business teams. Developing and implementing internal frameworks, processes, and procedures to increase the efficiency and scalability of EIP legal advice across the Monzo Group and its subsidiary entities, including empowering the people and business teams with appropriate guidance and tools. Delivering training, sharing insights from your work, and helping educate others on EIP matters, providing forward looking guidance on key legal and regulatory developments, risks, and opportunities. Managing relationships with our external legal counsel and working with others in the Collective to ensure we are optimising our legal spend on EIP matters and obtaining best value. Supporting the broader Legal & Board Governance Collective in continuing to build a world class and scalable, high performing legal team, including championing technology innovations to streamline workflows and increase scalability (and yes, you get to work with us in developing our Generative AI based solutions!). You have significant post qualification experience in the field of employment law, and preferably also incentives and defined contribution pensions related matters (c.15 Yrs PQE+ as a guide, but not a prerequisite). You have outstanding technical skills and strong knowledge of employment law, and preferably also incentives and pensions matters having spent time in private practice and ideally time in house. If you have spent time at a bank and/or financial technology company managing EIP matters that is a plus. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives. You are happy handling the widest range of legal issues that may arise even where outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost effective way. You are comfortable operating at all levels of the organisation up to the Executive and Remuneration Committee, but can also roll your sleeves up and get things done. You're passionate about the intersection of banking and technology and the transformation unfolding in consumer finance and the future world of work practices, and what we are doing here at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating an inclusive and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! In house experience in financial services is preferred, but is not essential for the right candidate. The application journey has 3 key steps Full loop: Technical, Behavioural & Leadership interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you circa £190,000-£210,000 salary range + Incentive Awards tied to your performance + Benefits We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Group Legal Director - Employment, Incentives and Pensions Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Legal team and youWe're looking for a Group Legal Director of Employment, Incentives & Pensions at Monzo. This role will have day to day responsibility for managing all legal matters associated with Monzo's employment, incentives and pensions ('EIP') matters in the UK and Europe. Reporting to Monzo's General Counsel for Group Centre and often working directly with Monzo's Chief Legal & Administrative Officer, you will operate as the most senior legal leader for people, reward and workforce strategy globally. You will be at the intersection of people strategy, regulation, governance and technology, with direct impact on Monzo's long term success and operating model. You will work at Executive level in the organisation in close partnership with our Group Chief People Officer, our People team, Monzo's VP of Reward and our Chair of the Remuneration Committee. You'll lead on a wide range of EIP related legal matters within a bank regulatory compensation framework (including but not limited to CRD V and SMCR). You'll have a solid grounding in all types of incentive structures including but not limited to share options. This role will be a part of the leadership team for the Legal & Board Governance Collective. Providing strategic legal advice and commercial solutions on EIP matters impacting the Monzo Group as a whole, as well as its subsidiary legal entities (in the UK and EU). Being a trusted adviser and partner to the Group Chief People Officer, the Executive leadership and People team, including in developing policies, procedures, guidance, and templates relevant for a range of EIP legal matters. Working with Monzo's VP of Reward, the Reward team and our Chair of the Remuneration Committee on compensation arrangements and remuneration policies and practices with a sound understanding of different reward and compensation structures including share options. Managing a team of two senior employment lawyers and helping to mentor and support other lawyers across the wider team. Providing EIP advisory legal support to the business as required across the entire employee life cycle-from hiring (including executive service contracts), people processes, and departures, and managing any contentious EIP legal matters. Supporting international EIP projects and matters in the EU and other jurisdictions as the business continues to scale, coordinating with in country General Counsels and their teams. Working proactively and collaboratively with members of the wider Legal, People, Reward, Tax, Risk & Compliance, & Finance Collectives on a variety of EIP related matters, ensuring coordination across control functions and business teams. Developing and implementing internal frameworks, processes, and procedures to increase the efficiency and scalability of EIP legal advice across the Monzo Group and its subsidiary entities, including empowering the people and business teams with appropriate guidance and tools. Delivering training, sharing insights from your work, and helping educate others on EIP matters, providing forward looking guidance on key legal and regulatory developments, risks, and opportunities. Managing relationships with our external legal counsel and working with others in the Collective to ensure we are optimising our legal spend on EIP matters and obtaining best value. Supporting the broader Legal & Board Governance Collective in continuing to build a world class and scalable, high performing legal team, including championing technology innovations to streamline workflows and increase scalability (and yes, you get to work with us in developing our Generative AI based solutions!). You have significant post qualification experience in the field of employment law, and preferably also incentives and defined contribution pensions related matters (c.15 Yrs PQE+ as a guide, but not a prerequisite). You have outstanding technical skills and strong knowledge of employment law, and preferably also incentives and pensions matters having spent time in private practice and ideally time in house. If you have spent time at a bank and/or financial technology company managing EIP matters that is a plus. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives. You are happy handling the widest range of legal issues that may arise even where outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost effective way. You are comfortable operating at all levels of the organisation up to the Executive and Remuneration Committee, but can also roll your sleeves up and get things done. You're passionate about the intersection of banking and technology and the transformation unfolding in consumer finance and the future world of work practices, and what we are doing here at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating an inclusive and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! In house experience in financial services is preferred, but is not essential for the right candidate. The application journey has 3 key steps Full loop: Technical, Behavioural & Leadership interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you circa £190,000-£210,000 salary range + Incentive Awards tied to your performance + Benefits We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Apr 06, 2026
Full time
Group Legal Director - Employment, Incentives and Pensions Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Legal team and youWe're looking for a Group Legal Director of Employment, Incentives & Pensions at Monzo. This role will have day to day responsibility for managing all legal matters associated with Monzo's employment, incentives and pensions ('EIP') matters in the UK and Europe. Reporting to Monzo's General Counsel for Group Centre and often working directly with Monzo's Chief Legal & Administrative Officer, you will operate as the most senior legal leader for people, reward and workforce strategy globally. You will be at the intersection of people strategy, regulation, governance and technology, with direct impact on Monzo's long term success and operating model. You will work at Executive level in the organisation in close partnership with our Group Chief People Officer, our People team, Monzo's VP of Reward and our Chair of the Remuneration Committee. You'll lead on a wide range of EIP related legal matters within a bank regulatory compensation framework (including but not limited to CRD V and SMCR). You'll have a solid grounding in all types of incentive structures including but not limited to share options. This role will be a part of the leadership team for the Legal & Board Governance Collective. Providing strategic legal advice and commercial solutions on EIP matters impacting the Monzo Group as a whole, as well as its subsidiary legal entities (in the UK and EU). Being a trusted adviser and partner to the Group Chief People Officer, the Executive leadership and People team, including in developing policies, procedures, guidance, and templates relevant for a range of EIP legal matters. Working with Monzo's VP of Reward, the Reward team and our Chair of the Remuneration Committee on compensation arrangements and remuneration policies and practices with a sound understanding of different reward and compensation structures including share options. Managing a team of two senior employment lawyers and helping to mentor and support other lawyers across the wider team. Providing EIP advisory legal support to the business as required across the entire employee life cycle-from hiring (including executive service contracts), people processes, and departures, and managing any contentious EIP legal matters. Supporting international EIP projects and matters in the EU and other jurisdictions as the business continues to scale, coordinating with in country General Counsels and their teams. Working proactively and collaboratively with members of the wider Legal, People, Reward, Tax, Risk & Compliance, & Finance Collectives on a variety of EIP related matters, ensuring coordination across control functions and business teams. Developing and implementing internal frameworks, processes, and procedures to increase the efficiency and scalability of EIP legal advice across the Monzo Group and its subsidiary entities, including empowering the people and business teams with appropriate guidance and tools. Delivering training, sharing insights from your work, and helping educate others on EIP matters, providing forward looking guidance on key legal and regulatory developments, risks, and opportunities. Managing relationships with our external legal counsel and working with others in the Collective to ensure we are optimising our legal spend on EIP matters and obtaining best value. Supporting the broader Legal & Board Governance Collective in continuing to build a world class and scalable, high performing legal team, including championing technology innovations to streamline workflows and increase scalability (and yes, you get to work with us in developing our Generative AI based solutions!). You have significant post qualification experience in the field of employment law, and preferably also incentives and defined contribution pensions related matters (c.15 Yrs PQE+ as a guide, but not a prerequisite). You have outstanding technical skills and strong knowledge of employment law, and preferably also incentives and pensions matters having spent time in private practice and ideally time in house. If you have spent time at a bank and/or financial technology company managing EIP matters that is a plus. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives. You are happy handling the widest range of legal issues that may arise even where outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost effective way. You are comfortable operating at all levels of the organisation up to the Executive and Remuneration Committee, but can also roll your sleeves up and get things done. You're passionate about the intersection of banking and technology and the transformation unfolding in consumer finance and the future world of work practices, and what we are doing here at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating an inclusive and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! In house experience in financial services is preferred, but is not essential for the right candidate. The application journey has 3 key steps Full loop: Technical, Behavioural & Leadership interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you circa £190,000-£210,000 salary range + Incentive Awards tied to your performance + Benefits We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
