Job Purpose To work in partnership with Colleges, Schools and other Services to ensure the University achieves its UK undergraduate and postgraduate, recruitment targets; contributing to the development and delivery of a strategy and tactics that engages with prospective applicants UK wide, converting interest to registrations; building successful relationships with teachers, parents and other influencers including sector networks and partners. Main Duties and Responsibilities 1.Represent the University to prospective undergraduate and postgraduate students and their influencers at a wide range of events across the UK. Develop and maintain good working relationships with secondary schools/colleges and other relevant external bodies and with individual applicants. 2. Work closely with designated University Colleges and Schools offering undergraduate and postgraduate courses, capturing and sharing market intelligence and recruitment USPs, advising, developing and implementing recruitment and conversion plans in line with need and according to recruitment priorities. 3. Contribute to and deliver recruitment and conversion activities, supporting and developing the UK recruitment team's operational plan in alignment with ER's and the University's strategic priorities. 4. Work closely with the External Relations Events team to enhance the University's visit programme for prospective students, applicants, and their influencers. Support the delivery of Teachers' events, campus visits and virtual events. 5. Ensure market competitiveness of the University by benchmarking against competitor Higher Education Institutions' recruitment and conversion activities and materials, participating in relevant internal and external networks as required. 6. Assist in the management and development of the extensive schedule of external recruitment and marketing events run by UCAS, individual schools and private companies across the UK, attending events and informing logistical support. 7. Work in partnership with ER Recruitment Marketing and Marketing Communications teams to ensure marketing materials are effectively tailored to meet the aims of the UK Recruitment team. 8. Support the management and development of the University's Student Ambassador scheme in collaboration with ER colleagues, Colleges and Schools. 9. Contribute to the development and delivery of annual Regional Information Events at venues throughout the UK. 10. Monitor and manage responses to prospective student enquires via ivanti, student recruitment email inboxes, Unibuddy, discussion in the Student Room forums and other routes of enquiry or discussion. 11. To contribute to the successful transition of new students into the University by ensuring that academic and service staff are aware of the expectations, concerns, attitudes and trends that are apparent among applicants. 12. To ensure equity and fairness in recruitment policies and practices and to develop recruitment techniques, in conjunction with the University's widening participation practitioners, to widen participation. 13. To contribute to the enhancement of the University's international profile in line with the University's Strategic Plan; Inspiring People, Changing the World. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential: A1Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s). Or: Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role. A2Marketing and / or recruitment knowledge A3Possession of a full, clean driving licence A4Familiarity with all programmes / degrees offered by the University A5Thorough understanding of the UCAS cycle and the application process Desirable: B1 Educated to degree level or equivalent B2 Marketing qualification B3 A sound knowledge of secondary school and college educational systems and school leaving qualifications in the UK B4 Thorough knowledge of student financial support arrangements Skills Essential: C1 Marketing and recruitment skills C2 Ability to work as part of a team, and use own initiative C3 Proficient at using Microsoft packages (e.g. Word, Excel, PowerPoint, Access), including preparing and delivering PowerPoint presentations, reporting, recording recruitment activity and data analysis. C4 Outstanding presentation and engagement skills, to varying audiences C5 Excellent interpersonal and communication skills (oral and written) C6 Ability to project-manage C7 Ability to work under pressure C8 Excellent time management skills Experience Essential: E1 Evidence of relevant work experience or significant work experience without relevant qualifications E2 Evidence of relevant experience, preferably in marketing and recruitment and/or within an educational sector, including evidence of large scale event participation. Terms and Conditions Salary will be Grade 6, £33,482 - £37,174 per annum. This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate. The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship. Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: Closing date: 22 June 2025
Jul 04, 2025
Full time
Job Purpose To work in partnership with Colleges, Schools and other Services to ensure the University achieves its UK undergraduate and postgraduate, recruitment targets; contributing to the development and delivery of a strategy and tactics that engages with prospective applicants UK wide, converting interest to registrations; building successful relationships with teachers, parents and other influencers including sector networks and partners. Main Duties and Responsibilities 1.Represent the University to prospective undergraduate and postgraduate students and their influencers at a wide range of events across the UK. Develop and maintain good working relationships with secondary schools/colleges and other relevant external bodies and with individual applicants. 2. Work closely with designated University Colleges and Schools offering undergraduate and postgraduate courses, capturing and sharing market intelligence and recruitment USPs, advising, developing and implementing recruitment and conversion plans in line with need and according to recruitment priorities. 3. Contribute to and deliver recruitment and conversion activities, supporting and developing the UK recruitment team's operational plan in alignment with ER's and the University's strategic priorities. 4. Work closely with the External Relations Events team to enhance the University's visit programme for prospective students, applicants, and their influencers. Support the delivery of Teachers' events, campus visits and virtual events. 5. Ensure market competitiveness of the University by benchmarking against competitor Higher Education Institutions' recruitment and conversion activities and materials, participating in relevant internal and external networks as required. 6. Assist in the management and development of the extensive schedule of external recruitment and marketing events run by UCAS, individual schools and private companies across the UK, attending events and informing logistical support. 7. Work in partnership with ER Recruitment Marketing and Marketing Communications teams to ensure marketing materials are effectively tailored to meet the aims of the UK Recruitment team. 8. Support the management and development of the University's Student Ambassador scheme in collaboration with ER colleagues, Colleges and Schools. 9. Contribute to the development and delivery of annual Regional Information Events at venues throughout the UK. 10. Monitor and manage responses to prospective student enquires via ivanti, student recruitment email inboxes, Unibuddy, discussion in the Student Room forums and other routes of enquiry or discussion. 11. To contribute to the successful transition of new students into the University by ensuring that academic and service staff are aware of the expectations, concerns, attitudes and trends that are apparent among applicants. 12. To ensure equity and fairness in recruitment policies and practices and to develop recruitment techniques, in conjunction with the University's widening participation practitioners, to widen participation. 13. To contribute to the enhancement of the University's international profile in line with the University's Strategic Plan; Inspiring People, Changing the World. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential: A1Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s). Or: Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role. A2Marketing and / or recruitment knowledge A3Possession of a full, clean driving licence A4Familiarity with all programmes / degrees offered by the University A5Thorough understanding of the UCAS cycle and the application process Desirable: B1 Educated to degree level or equivalent B2 Marketing qualification B3 A sound knowledge of secondary school and college educational systems and school leaving qualifications in the UK B4 Thorough knowledge of student financial support arrangements Skills Essential: C1 Marketing and recruitment skills C2 Ability to work as part of a team, and use own initiative C3 Proficient at using Microsoft packages (e.g. Word, Excel, PowerPoint, Access), including preparing and delivering PowerPoint presentations, reporting, recording recruitment activity and data analysis. C4 Outstanding presentation and engagement skills, to varying audiences C5 Excellent interpersonal and communication skills (oral and written) C6 Ability to project-manage C7 Ability to work under pressure C8 Excellent time management skills Experience Essential: E1 Evidence of relevant work experience or significant work experience without relevant qualifications E2 Evidence of relevant experience, preferably in marketing and recruitment and/or within an educational sector, including evidence of large scale event participation. Terms and Conditions Salary will be Grade 6, £33,482 - £37,174 per annum. This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate. The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship. Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: Closing date: 22 June 2025
Head of Recruitment Proposition University of East Anglia International Study Centre £42,263 - £49,721 depending on experience Permanent Are you a strategic thinker with a passion for shaping international student recruitment success? Ready to lead impactful projects that make a real difference in the international education landscape? If so, this could be the perfect role for you. As the Product and Proposition Lead at the University of East Anglia International Study Centre, you'll be at the heart of developing and communicating our course offerings to key global markets . Working closely with INTO's Global Recruitment Unit and our University of East Anglia partners, you'll play a pivotal role in ensuring we have the right courses and messaging to attract talented international students. Your creativity and insight will drive improvements to our course portfolio, keeping us ahead of the curve by responding to changing market demands. You'll be the bridge between the University, INTO's marketing and recruitment teams, and the in-market sales force, ensuring our messaging is clear, compelling, and consistently aligned. This role offers you the opportunity to collaborate widely, across marketing, admissions, partnerships, and data insights teams. You'll be empowered to bring fresh ideas to the table and develop powerful marketing tools that resonate with diverse audiences. Your efforts will directly contribute to the growth and success of the centre, making this an incredibly rewarding role. You'll also be leading and mentoring a Student Engagement and Marketing Officer , fostering a positive and inclusive culture where all functions work together to enhance our proposition. As a member of the Senior Management Team, your voice will matter, and your influence will be felt. If you're excited by the idea of building strong relationships, leading strategic initiatives, and championing a world-class education experience for international students, we'd love to hear from you. We're looking for someone who thrives on collaboration, innovation, and making an impact.
Jul 03, 2025
Full time
Head of Recruitment Proposition University of East Anglia International Study Centre £42,263 - £49,721 depending on experience Permanent Are you a strategic thinker with a passion for shaping international student recruitment success? Ready to lead impactful projects that make a real difference in the international education landscape? If so, this could be the perfect role for you. As the Product and Proposition Lead at the University of East Anglia International Study Centre, you'll be at the heart of developing and communicating our course offerings to key global markets . Working closely with INTO's Global Recruitment Unit and our University of East Anglia partners, you'll play a pivotal role in ensuring we have the right courses and messaging to attract talented international students. Your creativity and insight will drive improvements to our course portfolio, keeping us ahead of the curve by responding to changing market demands. You'll be the bridge between the University, INTO's marketing and recruitment teams, and the in-market sales force, ensuring our messaging is clear, compelling, and consistently aligned. This role offers you the opportunity to collaborate widely, across marketing, admissions, partnerships, and data insights teams. You'll be empowered to bring fresh ideas to the table and develop powerful marketing tools that resonate with diverse audiences. Your efforts will directly contribute to the growth and success of the centre, making this an incredibly rewarding role. You'll also be leading and mentoring a Student Engagement and Marketing Officer , fostering a positive and inclusive culture where all functions work together to enhance our proposition. As a member of the Senior Management Team, your voice will matter, and your influence will be felt. If you're excited by the idea of building strong relationships, leading strategic initiatives, and championing a world-class education experience for international students, we'd love to hear from you. We're looking for someone who thrives on collaboration, innovation, and making an impact.
THE ROYAL CENTRAL SCHOOL OF SPEECH AND DRAMA
Camden, London
Student Recruitment and Marketing Officer Status: Full time, Permanent Salary: Grade 5 is £37,667- £41,359 per annum including London Weighting. Work location: Hybrid The Royal Central School of Speech and Drama (Central) is looking for a creative, collaborative marketer who will play a key role in raising the profile of the institution in the UK and help prospective students understand the value that Central's training can bring to their future career. In this exciting, role, the post-holder will work with colleagues to employ a wide range of marketing tactics and deliver impactful and innovative student recruitment campaigns and events. Central is known as an international leader for professional drama, theatre and performance-related courses and you will have the opportunity to work with a range of creatives at our campus located at Swiss Cottage. The post holder will play an integral role in ensuring that Central's commitment to equality and diversity is embedded into our student recruitment and marketing activity, and support individuals from a range of backgrounds to access and thrive on a Central degree programme. If you are interested in supporting the next generation of performing and dramatic arts professionals to continue their development as practitioners, then this is an exciting role that will allow you to interact with a diverse range of individuals from across the UK. If you would like to chat further about the role then please contact Scott Bellamy, Deputy Director of Engagement and Enterprise at HOW TO APPLY Please ensure you have read our privacy statement before you send your application forms to us. To apply, please visit our website via the button below. Please ensure all applications are received by midday on Monday 24 th March 2025. It is anticipated that interviews and assessments will take place on Wednesday 9 th April 2025.
Mar 06, 2025
Full time
Student Recruitment and Marketing Officer Status: Full time, Permanent Salary: Grade 5 is £37,667- £41,359 per annum including London Weighting. Work location: Hybrid The Royal Central School of Speech and Drama (Central) is looking for a creative, collaborative marketer who will play a key role in raising the profile of the institution in the UK and help prospective students understand the value that Central's training can bring to their future career. In this exciting, role, the post-holder will work with colleagues to employ a wide range of marketing tactics and deliver impactful and innovative student recruitment campaigns and events. Central is known as an international leader for professional drama, theatre and performance-related courses and you will have the opportunity to work with a range of creatives at our campus located at Swiss Cottage. The post holder will play an integral role in ensuring that Central's commitment to equality and diversity is embedded into our student recruitment and marketing activity, and support individuals from a range of backgrounds to access and thrive on a Central degree programme. If you are interested in supporting the next generation of performing and dramatic arts professionals to continue their development as practitioners, then this is an exciting role that will allow you to interact with a diverse range of individuals from across the UK. If you would like to chat further about the role then please contact Scott Bellamy, Deputy Director of Engagement and Enterprise at HOW TO APPLY Please ensure you have read our privacy statement before you send your application forms to us. To apply, please visit our website via the button below. Please ensure all applications are received by midday on Monday 24 th March 2025. It is anticipated that interviews and assessments will take place on Wednesday 9 th April 2025.
Job Responsibilities Develop a comprehensive and aligned strategic Marketing Plan and implement such Marketing Plans with the support of the Managing Directors and the Marketing Directors and relevant brand team(s) across all marketing channels. Manage the UK College Division Marketing budget for all marketing activities with a focus on lead generation, conversion and meeting all revenue targets. Ensure all brand and marketing activity are aligned to the overall strategy. Increase brand awareness and brand reputation, guiding and having input into all creative briefs for all internal and external communications across offline and online media. Establish and agree relevant KPIs and clear responsibilities on the timely reporting of all marketing performance, brand equity and lead generation. Work with the Marketing teams globally to ensure the quality and performance of leads that get generated. Work with Partners and Stakeholders to understand their Product Portfolio, to effectively drive the Marketing of the Brand's Products to prospective Students. Work with the Managing Directors to agree forecasts and ensure marketing support is provided for the relevant brand(s). Agree targets for all products and channels with the brand teams. Develop and own the product life cycle (current portfolio of courses and new products/partnerships) both domestically and internationally. Oversee the effective development of all the relevant brand's marketing team to ensure that they hold a solid knowledge and understanding of the Company's Product Portfolio and are effectively utilizing all marketing channels, in line with KPI's and lead and revenue targets. Oversee the enhancement of 'Customer Relationship Management' processes and technologies. Oversee the current recruitment and sales strategy for several sales teams; develop new strategy or implement relevant changes or improvements to ensure delivery of targets within agreed budgets and timeframes. Create and maintain a robust sales plan outlining headcount, cost and budget required, and set core target objectives and KPIs to be monitored and altered throughout the year in line with business needs and requirements. Keep abreast of developments in the marketplace; analyse and regularly report on changes for example competitor activity, market trends, student perceptions and attitudes which may impact student recruitment and sales.
Feb 07, 2025
Full time
Job Responsibilities Develop a comprehensive and aligned strategic Marketing Plan and implement such Marketing Plans with the support of the Managing Directors and the Marketing Directors and relevant brand team(s) across all marketing channels. Manage the UK College Division Marketing budget for all marketing activities with a focus on lead generation, conversion and meeting all revenue targets. Ensure all brand and marketing activity are aligned to the overall strategy. Increase brand awareness and brand reputation, guiding and having input into all creative briefs for all internal and external communications across offline and online media. Establish and agree relevant KPIs and clear responsibilities on the timely reporting of all marketing performance, brand equity and lead generation. Work with the Marketing teams globally to ensure the quality and performance of leads that get generated. Work with Partners and Stakeholders to understand their Product Portfolio, to effectively drive the Marketing of the Brand's Products to prospective Students. Work with the Managing Directors to agree forecasts and ensure marketing support is provided for the relevant brand(s). Agree targets for all products and channels with the brand teams. Develop and own the product life cycle (current portfolio of courses and new products/partnerships) both domestically and internationally. Oversee the effective development of all the relevant brand's marketing team to ensure that they hold a solid knowledge and understanding of the Company's Product Portfolio and are effectively utilizing all marketing channels, in line with KPI's and lead and revenue targets. Oversee the enhancement of 'Customer Relationship Management' processes and technologies. Oversee the current recruitment and sales strategy for several sales teams; develop new strategy or implement relevant changes or improvements to ensure delivery of targets within agreed budgets and timeframes. Create and maintain a robust sales plan outlining headcount, cost and budget required, and set core target objectives and KPIs to be monitored and altered throughout the year in line with business needs and requirements. Keep abreast of developments in the marketplace; analyse and regularly report on changes for example competitor activity, market trends, student perceptions and attitudes which may impact student recruitment and sales.
Global University Relations Officer m/f/t Standort(e): London, City of London, GB, EC2R 8HP Swindon, Wiltshire, GB, SN5 6PB Essen, NW, DE, 45141 RWE Supply & Trading GmbH To start as soon as possible, Full time, Permanent Your future plans Let's change the world together. Attracting high calibre talent into our organization is fundamental in securing the success of our growing innovative business. You will join a global team that already has award winning early careers programmes and delivers a first class early careers experience to enable RWE Supply & Trading GmbH (RWEST) to attract the best talents possible. This is an exciting time to join us as Undergraduate Recruitment and Employability Officer as we're aiming to ensure that our student recruitment and marketing activities continue to meet the needs of our business. You will work alongside global colleagues to design and deliver an early careers strategy with universities, colleges and schools in the UK, Germany, US, Singapore and other entities across the Asia Pacific region. You will be organising recruitment, communicating attraction messages and gaining internal support to ensure all early careers programmes are positively and authentically delivered. Building and maintaining trustful relationships with business schools, universities and career services to build employer brand presence Delivering content in line with the company's brand identity across various media to execute targeted marketing campaigns Driving and improving our brand awareness across locations to seek interest with the younger audience, ensuring the RWE(ST) early careers brand is 'always switched on' Conducting market research and strategy formulation for university events and activities Being an advocate within the early careers community to successfully turn engagement into positive branding Managing of events both externally (on-campus / virtual engagement activities) and internally (networking and development events) to promote RWE(ST) early careers Take ownership in different recruitment projects like interview quality, candidate experience and diversity & inclusion Delivery of our early careers strategy including attraction, recruitment, on-boarding, development and programme management alongside global colleagues Support the wider Global Talent Attraction, Recruiting and Early Careers team in delivering our strategic aims across early careers, recruiting, marketing and HR topics Your powerful skills Excellent verbal and written communication skills that allow you to seek and build trustful relationships and collaborations Keen understanding and willingness of marketing principles, analytics, market segmentation, target marketing strategies, tactical execution and brand positioning Commitment to grow as a true brand ambassador to support the RWE(ST) business Personality style that is positive, enthusiastic, transparent and confident Full of curiosity & having passion for early careers Experience with quantitative analysis and research Ability to work in a fast-paced, energized and quickly changing environment Desire to continuously learn and grow in your expertise to ensure RWE(ST) remains competitive in this field and continuously improves Benefits you can rely on We offer an environment where working is meaningful, respected and supported. There are also a few things more that you will experience here at RWE Supply & Trading GmbH: To be part of a very ambitious growing international company To be part of an open culture with the freedom to come up with fresh ideas and innovative thoughts To work in a challenging environment that will stimulate you to grow your career Apply now with just a few clicks: ad code 79294 Any questions? Madlen Krembel (Recruiting), We look forward to meeting you! We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. Of course, you can find us on LinkedIn, Twitter and Xing, too.
Dec 18, 2022
Full time
Global University Relations Officer m/f/t Standort(e): London, City of London, GB, EC2R 8HP Swindon, Wiltshire, GB, SN5 6PB Essen, NW, DE, 45141 RWE Supply & Trading GmbH To start as soon as possible, Full time, Permanent Your future plans Let's change the world together. Attracting high calibre talent into our organization is fundamental in securing the success of our growing innovative business. You will join a global team that already has award winning early careers programmes and delivers a first class early careers experience to enable RWE Supply & Trading GmbH (RWEST) to attract the best talents possible. This is an exciting time to join us as Undergraduate Recruitment and Employability Officer as we're aiming to ensure that our student recruitment and marketing activities continue to meet the needs of our business. You will work alongside global colleagues to design and deliver an early careers strategy with universities, colleges and schools in the UK, Germany, US, Singapore and other entities across the Asia Pacific region. You will be organising recruitment, communicating attraction messages and gaining internal support to ensure all early careers programmes are positively and authentically delivered. Building and maintaining trustful relationships with business schools, universities and career services to build employer brand presence Delivering content in line with the company's brand identity across various media to execute targeted marketing campaigns Driving and improving our brand awareness across locations to seek interest with the younger audience, ensuring the RWE(ST) early careers brand is 'always switched on' Conducting market research and strategy formulation for university events and activities Being an advocate within the early careers community to successfully turn engagement into positive branding Managing of events both externally (on-campus / virtual engagement activities) and internally (networking and development events) to promote RWE(ST) early careers Take ownership in different recruitment projects like interview quality, candidate experience and diversity & inclusion Delivery of our early careers strategy including attraction, recruitment, on-boarding, development and programme management alongside global colleagues Support the wider Global Talent Attraction, Recruiting and Early Careers team in delivering our strategic aims across early careers, recruiting, marketing and HR topics Your powerful skills Excellent verbal and written communication skills that allow you to seek and build trustful relationships and collaborations Keen understanding and willingness of marketing principles, analytics, market segmentation, target marketing strategies, tactical execution and brand positioning Commitment to grow as a true brand ambassador to support the RWE(ST) business Personality style that is positive, enthusiastic, transparent and confident Full of curiosity & having passion for early careers Experience with quantitative analysis and research Ability to work in a fast-paced, energized and quickly changing environment Desire to continuously learn and grow in your expertise to ensure RWE(ST) remains competitive in this field and continuously improves Benefits you can rely on We offer an environment where working is meaningful, respected and supported. There are also a few things more that you will experience here at RWE Supply & Trading GmbH: To be part of a very ambitious growing international company To be part of an open culture with the freedom to come up with fresh ideas and innovative thoughts To work in a challenging environment that will stimulate you to grow your career Apply now with just a few clicks: ad code 79294 Any questions? Madlen Krembel (Recruiting), We look forward to meeting you! We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. Of course, you can find us on LinkedIn, Twitter and Xing, too.
Global University Relations Officer m/f/t Standort(e): London, City of London, GB, EC2R 8HP Swindon, Wiltshire, GB, SN5 6PB Essen, NW, DE, 45141 RWE Supply & Trading GmbH To start as soon as possible, Full time, Permanent Your future plans Let's change the world together. Attracting high calibre talent into our organization is fundamental in securing the success of our growing innovative business. You will join a global team that already has award winning early careers programmes and delivers a first class early careers experience to enable RWE Supply & Trading GmbH (RWEST) to attract the best talents possible. This is an exciting time to join us as Undergraduate Recruitment and Employability Officer as we're aiming to ensure that our student recruitment and marketing activities continue to meet the needs of our business. You will work alongside global colleagues to design and deliver an early careers strategy with universities, colleges and schools in the UK, Germany, US, Singapore and other entities across the Asia Pacific region. You will be organising recruitment, communicating attraction messages and gaining internal support to ensure all early careers programmes are positively and authentically delivered. Building and maintaining trustful relationships with business schools, universities and career services to build employer brand presence Delivering content in line with the company's brand identity across various media to execute targeted marketing campaigns Driving and improving our brand awareness across locations to seek interest with the younger audience, ensuring the RWE(ST) early careers brand is 'always switched on' Conducting market research and strategy formulation for university events and activities Being an advocate within the early careers community to successfully turn engagement into positive branding Managing of events both externally (on-campus / virtual engagement activities) and internally (networking and development events) to promote RWE(ST) early careers Take ownership in different recruitment projects like interview quality, candidate experience and diversity & inclusion Delivery of our early careers strategy including attraction, recruitment, on-boarding, development and programme management alongside global colleagues Support the wider Global Talent Attraction, Recruiting and Early Careers team in delivering our strategic aims across early careers, recruiting, marketing and HR topics Your powerful skills Excellent verbal and written communication skills that allow you to seek and build trustful relationships and collaborations Keen understanding and willingness of marketing principles, analytics, market segmentation, target marketing strategies, tactical execution and brand positioning Commitment to grow as a true brand ambassador to support the RWE(ST) business Personality style that is positive, enthusiastic, transparent and confident Full of curiosity & having passion for early careers Experience with quantitative analysis and research Ability to work in a fast-paced, energized and quickly changing environment Desire to continuously learn and grow in your expertise to ensure RWE(ST) remains competitive in this field and continuously improves Benefits you can rely on We offer an environment where working is meaningful, respected and supported. There are also a few things more that you will experience here at RWE Supply & Trading GmbH: To be part of a very ambitious growing international company To be part of an open culture with the freedom to come up with fresh ideas and innovative thoughts To work in a challenging environment that will stimulate you to grow your career Apply now with just a few clicks: ad code 79294 Any questions? Madlen Krembel (Recruiting), We look forward to meeting you! We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. Of course, you can find us on LinkedIn, Twitter and Xing, too.
Dec 18, 2022
Full time
Global University Relations Officer m/f/t Standort(e): London, City of London, GB, EC2R 8HP Swindon, Wiltshire, GB, SN5 6PB Essen, NW, DE, 45141 RWE Supply & Trading GmbH To start as soon as possible, Full time, Permanent Your future plans Let's change the world together. Attracting high calibre talent into our organization is fundamental in securing the success of our growing innovative business. You will join a global team that already has award winning early careers programmes and delivers a first class early careers experience to enable RWE Supply & Trading GmbH (RWEST) to attract the best talents possible. This is an exciting time to join us as Undergraduate Recruitment and Employability Officer as we're aiming to ensure that our student recruitment and marketing activities continue to meet the needs of our business. You will work alongside global colleagues to design and deliver an early careers strategy with universities, colleges and schools in the UK, Germany, US, Singapore and other entities across the Asia Pacific region. You will be organising recruitment, communicating attraction messages and gaining internal support to ensure all early careers programmes are positively and authentically delivered. Building and maintaining trustful relationships with business schools, universities and career services to build employer brand presence Delivering content in line with the company's brand identity across various media to execute targeted marketing campaigns Driving and improving our brand awareness across locations to seek interest with the younger audience, ensuring the RWE(ST) early careers brand is 'always switched on' Conducting market research and strategy formulation for university events and activities Being an advocate within the early careers community to successfully turn engagement into positive branding Managing of events both externally (on-campus / virtual engagement activities) and internally (networking and development events) to promote RWE(ST) early careers Take ownership in different recruitment projects like interview quality, candidate experience and diversity & inclusion Delivery of our early careers strategy including attraction, recruitment, on-boarding, development and programme management alongside global colleagues Support the wider Global Talent Attraction, Recruiting and Early Careers team in delivering our strategic aims across early careers, recruiting, marketing and HR topics Your powerful skills Excellent verbal and written communication skills that allow you to seek and build trustful relationships and collaborations Keen understanding and willingness of marketing principles, analytics, market segmentation, target marketing strategies, tactical execution and brand positioning Commitment to grow as a true brand ambassador to support the RWE(ST) business Personality style that is positive, enthusiastic, transparent and confident Full of curiosity & having passion for early careers Experience with quantitative analysis and research Ability to work in a fast-paced, energized and quickly changing environment Desire to continuously learn and grow in your expertise to ensure RWE(ST) remains competitive in this field and continuously improves Benefits you can rely on We offer an environment where working is meaningful, respected and supported. There are also a few things more that you will experience here at RWE Supply & Trading GmbH: To be part of a very ambitious growing international company To be part of an open culture with the freedom to come up with fresh ideas and innovative thoughts To work in a challenging environment that will stimulate you to grow your career Apply now with just a few clicks: ad code 79294 Any questions? Madlen Krembel (Recruiting), We look forward to meeting you! We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. Of course, you can find us on LinkedIn, Twitter and Xing, too.
With over 19,500 students and 1,500 staff, Edinburgh Napier University is a leading, modern university with a reputation and impact that stretches far beyond our shores. Our strategy is set around four key pillars of growing our academic reputation, delivering an excellent personalised student experience, internationalising our work; and building innovation, enterprise and citizenship. As such, we are currently looking for an International Officer to join our International Recruitment Team and take responsibility for the recruitment of international students from designated markets in the Middle East, Africa and South Asia. The Role: This role will give you the opportunity to capitalise on your existing experience of working with students or in a recruitment or marketing environment, to get involved in helping us achieve our objective of promoting the University overseas to students and supporting the delivery of the wider University 2020 and Internationalisation Strategies. This is an exciting time to be joining the team as you will be working in high-growth geographical areas where prospects of international study experiences are in high demand. Your role will be to work with students, agents and recruitment partners to support the student journey to Edinburgh and deliver effective and responsive recruitment and administration services in conjunction with our partners around the world. This will involve developing and managing relationships with a range of stakeholders important to the recruitment process, including education agents, partner institutions, high schools and government agencies, so you will have full opportunity to use your excellent interpersonal skills and networking ability to help get the job done. Furthermore, you will have the opportunity to travel to the regions that you will be working in, planning and attending recruitment events and developing and maintaining a wide range of contacts with international schools, colleges, universities, funding bodies (including government ministries, embassies etc.), British Council, agents, and Edinburgh Napier University alumni. This is an excellent introduction to Student Recruitment and its associated career path, that offers variety, travel, flexible and hybrid working options and the rewarding outcome of creating exciting study prospects for our international students. What we will need from you: Educated to a degree level or equivalent OR equivalent relevant experience Experience in student recruitment, HE marketing, communications or similar areas Experience in developing and planning promotional campaigns Excellent interpersonal and team member skills, with ability to relate successfully to colleagues, students and those external to the University Flexible and proactive approach with ability to work to targets Ability and willingness to travel overseas and work flexible hours Benefits we offer: Edinburgh Napier University is a forward-thinking institution, home to forward-thinking people, inspired by the world around us. Join us and you will find that we offer support and recognition wherever due, as well as fantastic benefits such as an attractive pension with employer contributions of 20.8% and a minimum of 36 days holiday. There are professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts. Salary: £27,929 - £33,314 per annum (Grade 4) Additional information: The closing date for this position is 11.59pm on 25th September 2022. Interviews will be held on week commencing 10th October 2022. Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
Sep 02, 2022
Full time
With over 19,500 students and 1,500 staff, Edinburgh Napier University is a leading, modern university with a reputation and impact that stretches far beyond our shores. Our strategy is set around four key pillars of growing our academic reputation, delivering an excellent personalised student experience, internationalising our work; and building innovation, enterprise and citizenship. As such, we are currently looking for an International Officer to join our International Recruitment Team and take responsibility for the recruitment of international students from designated markets in the Middle East, Africa and South Asia. The Role: This role will give you the opportunity to capitalise on your existing experience of working with students or in a recruitment or marketing environment, to get involved in helping us achieve our objective of promoting the University overseas to students and supporting the delivery of the wider University 2020 and Internationalisation Strategies. This is an exciting time to be joining the team as you will be working in high-growth geographical areas where prospects of international study experiences are in high demand. Your role will be to work with students, agents and recruitment partners to support the student journey to Edinburgh and deliver effective and responsive recruitment and administration services in conjunction with our partners around the world. This will involve developing and managing relationships with a range of stakeholders important to the recruitment process, including education agents, partner institutions, high schools and government agencies, so you will have full opportunity to use your excellent interpersonal skills and networking ability to help get the job done. Furthermore, you will have the opportunity to travel to the regions that you will be working in, planning and attending recruitment events and developing and maintaining a wide range of contacts with international schools, colleges, universities, funding bodies (including government ministries, embassies etc.), British Council, agents, and Edinburgh Napier University alumni. This is an excellent introduction to Student Recruitment and its associated career path, that offers variety, travel, flexible and hybrid working options and the rewarding outcome of creating exciting study prospects for our international students. What we will need from you: Educated to a degree level or equivalent OR equivalent relevant experience Experience in student recruitment, HE marketing, communications or similar areas Experience in developing and planning promotional campaigns Excellent interpersonal and team member skills, with ability to relate successfully to colleagues, students and those external to the University Flexible and proactive approach with ability to work to targets Ability and willingness to travel overseas and work flexible hours Benefits we offer: Edinburgh Napier University is a forward-thinking institution, home to forward-thinking people, inspired by the world around us. Join us and you will find that we offer support and recognition wherever due, as well as fantastic benefits such as an attractive pension with employer contributions of 20.8% and a minimum of 36 days holiday. There are professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts. Salary: £27,929 - £33,314 per annum (Grade 4) Additional information: The closing date for this position is 11.59pm on 25th September 2022. Interviews will be held on week commencing 10th October 2022. Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
Médecins Sans Frontières/Doctors Without Borders (MSF)
COMMUNICATIONS DEPARTMENT The department s purpose is to raise the profile of the organisation and its causes amongst British and international audiences to support MSF s operational, advocacy, recruitment and fundraising activities. PUBLIC ENGAGEMENT AND ASSOCIATION TEAM The public engagement and association team is housed within the Communications department. The team s purpose is to run MSF UK s public engagement and association activities, events and communications, in order to ensure the organisation s identity, values, experiences and opinions are successfully communicated to the British public, and to MSF Association members, university and school students, and general supporters in particular, in line with MSF s strategic ambitions. JOB PURPOSE The Association is the foundation of MSF. It is a network of current and former employees and volunteers who collectively own the organisation through their membership and ability to vote on matters of internal governance. They make sure that MSF remains true to its purpose, principles and values, and help shape the future of the MSF movement. Globally, MSF is made up of 25 associations - the MSF UK Association is one of these. It is the responsibility of the Association and Public Engagement Officer to execute activities, events and communications in support of the MSF UK Association (and to some extent the international associative community of MSF s Operational Centre based in Amsterdam) and to be the driving force in the development of the associative dimension of MSF in the UK. It is also in the remit of this role to support on the team s public engagement activities and events, in order to ensure MSF s identity, values, experiences and opinions are successfully communicated to the British public in line with the organisation s strategic aims. Essential knowledge, skills and expertise: Exceptional organisational skills with experience of managing multiple tasks and prioritising effectively in a fast-paced environment Ability to evaluate and analyse processes, policies and trends, and to strategize, adapt and evolve accordingly Possessing a strong vision for the purpose and future of the MSF UK Association and wider governance structures, as well as an interest in internal governance matters Proven ability to write clearly and accurately produce, adapt and proof-read documents with a good attention to detail Ability to project manage an event from start to finish Ability and willingness to devise and lead on new projects Strong networking skills and a proven ability to communicate with a diverse range of people Computer literate and confident in using most Microsoft Office programmes Commitment to and understanding of MSF and humanitarian action Experience in communications, marketing, events and/or membership management Fluent spoken and written English Availability to work occasional weekends and evenings (time off in lieu will be given) Candidates must have the right to work in the UK. MSF UK/IE is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. HOW TO APPLY Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date: 3 August 2022, 11.59pm (BST)
Jul 29, 2022
Full time
COMMUNICATIONS DEPARTMENT The department s purpose is to raise the profile of the organisation and its causes amongst British and international audiences to support MSF s operational, advocacy, recruitment and fundraising activities. PUBLIC ENGAGEMENT AND ASSOCIATION TEAM The public engagement and association team is housed within the Communications department. The team s purpose is to run MSF UK s public engagement and association activities, events and communications, in order to ensure the organisation s identity, values, experiences and opinions are successfully communicated to the British public, and to MSF Association members, university and school students, and general supporters in particular, in line with MSF s strategic ambitions. JOB PURPOSE The Association is the foundation of MSF. It is a network of current and former employees and volunteers who collectively own the organisation through their membership and ability to vote on matters of internal governance. They make sure that MSF remains true to its purpose, principles and values, and help shape the future of the MSF movement. Globally, MSF is made up of 25 associations - the MSF UK Association is one of these. It is the responsibility of the Association and Public Engagement Officer to execute activities, events and communications in support of the MSF UK Association (and to some extent the international associative community of MSF s Operational Centre based in Amsterdam) and to be the driving force in the development of the associative dimension of MSF in the UK. It is also in the remit of this role to support on the team s public engagement activities and events, in order to ensure MSF s identity, values, experiences and opinions are successfully communicated to the British public in line with the organisation s strategic aims. Essential knowledge, skills and expertise: Exceptional organisational skills with experience of managing multiple tasks and prioritising effectively in a fast-paced environment Ability to evaluate and analyse processes, policies and trends, and to strategize, adapt and evolve accordingly Possessing a strong vision for the purpose and future of the MSF UK Association and wider governance structures, as well as an interest in internal governance matters Proven ability to write clearly and accurately produce, adapt and proof-read documents with a good attention to detail Ability to project manage an event from start to finish Ability and willingness to devise and lead on new projects Strong networking skills and a proven ability to communicate with a diverse range of people Computer literate and confident in using most Microsoft Office programmes Commitment to and understanding of MSF and humanitarian action Experience in communications, marketing, events and/or membership management Fluent spoken and written English Availability to work occasional weekends and evenings (time off in lieu will be given) Candidates must have the right to work in the UK. MSF UK/IE is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. HOW TO APPLY Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date: 3 August 2022, 11.59pm (BST)
PAYROLL AND BENEFITS OFFICER - IRC218235 At Eni, we are looking for a Payroll and Benefits Officer within the Human Resources Team at Eni Trade & Biofuels (ETB) in London. You will be responsible for a acting as a focal point for employees queries as well as a liaison for the third-party providers and HQ. Working alongside the HR Advisors and HQ Payroll and assisting the Senior Payroll Specialist in the administration of the UK and Expat payrolls on a monthly basis. About Eni Trade & Biofuels (ETB) In keeping with Eni's overall strategy in respect of the global energy transition, starting from January 1, 2021, Eni Trade & Biofuels SpA ("ETB"), fully owned by Eni SpA, will be the sole entity responsible for the international trading of crude oil, petroleum products, biofuels and related financial derivatives for the Eni group. In particular, ETB will be responsible for marketing Eni's oil equity productions, sourcing hydrocarbon and bio feedstock and marketing the resulting productions of its traditional and green refineries and of its petrochemical arm Versalis. ETB's activities further include the sourcing and management of maritime transportation and logistics services, and the provision of oil risk management services, for itself and on behalf of the whole Eni group, by trading commodity derivatives on the main regulated and over the counter markets. ETB's integration with the wider Eni businesses ensures a global and integrated approach that is further reinforced by Eni's relationships and broad portfolio of global assets. As a member of the human resources team, you will be responsible for: To assist in the preparation of all payroll (local and expatriate) Assisting with the preparation and review of P60 and P11D Updating HR systems and data management Preparing labour cost reports Producing of statutory payment reports and payments requests Recording, providing details of benefits in kind for tax purposes Administrating, Company benefits including, but not limited to, Private Medical Insurances schemes, Pension, Group Income Protection scheme, Group Life Insurance scheme, Company Car, Company loans, Childcare Vouchers and Eyecare Vouchers. Checking accuracy of invoices related to Company benefits against agreed schedules of payment Liaising with HMRC when required Manual calculations - starters & leavers, tax & NI, student loans, pensions This is the opportunity for you if you have these skills and requirements : Experience with ADP Freedom & Streamline essential UK payroll & Expat knowledge essential. Previous payroll experience and knowledge of year end reporting. Experience of producing pension files Previous experience of administering Company benefits would be advantageous but is not essential Proficient in Microsoft Excel, PowerPoint & Word Fluency in English language is essential, Italian may be advantageous. Experience of using imports for data processing Candidates must have the right to work in the UK Location: ETB offices on Buckingham Palace Road, SW1, London Contract type: Permanent local employment contract At Eni, people are the key to our success, which is why our values are focused on diversity, and lifelong learning. Eni evaluates applications regardless of candidates' personal and cultural characteristics or orientations. If your application is among those most in line with the required profile, you will be contacted to continue the selection process . Together we have greater energy. #LI-EIRL
Dec 02, 2021
Full time
PAYROLL AND BENEFITS OFFICER - IRC218235 At Eni, we are looking for a Payroll and Benefits Officer within the Human Resources Team at Eni Trade & Biofuels (ETB) in London. You will be responsible for a acting as a focal point for employees queries as well as a liaison for the third-party providers and HQ. Working alongside the HR Advisors and HQ Payroll and assisting the Senior Payroll Specialist in the administration of the UK and Expat payrolls on a monthly basis. About Eni Trade & Biofuels (ETB) In keeping with Eni's overall strategy in respect of the global energy transition, starting from January 1, 2021, Eni Trade & Biofuels SpA ("ETB"), fully owned by Eni SpA, will be the sole entity responsible for the international trading of crude oil, petroleum products, biofuels and related financial derivatives for the Eni group. In particular, ETB will be responsible for marketing Eni's oil equity productions, sourcing hydrocarbon and bio feedstock and marketing the resulting productions of its traditional and green refineries and of its petrochemical arm Versalis. ETB's activities further include the sourcing and management of maritime transportation and logistics services, and the provision of oil risk management services, for itself and on behalf of the whole Eni group, by trading commodity derivatives on the main regulated and over the counter markets. ETB's integration with the wider Eni businesses ensures a global and integrated approach that is further reinforced by Eni's relationships and broad portfolio of global assets. As a member of the human resources team, you will be responsible for: To assist in the preparation of all payroll (local and expatriate) Assisting with the preparation and review of P60 and P11D Updating HR systems and data management Preparing labour cost reports Producing of statutory payment reports and payments requests Recording, providing details of benefits in kind for tax purposes Administrating, Company benefits including, but not limited to, Private Medical Insurances schemes, Pension, Group Income Protection scheme, Group Life Insurance scheme, Company Car, Company loans, Childcare Vouchers and Eyecare Vouchers. Checking accuracy of invoices related to Company benefits against agreed schedules of payment Liaising with HMRC when required Manual calculations - starters & leavers, tax & NI, student loans, pensions This is the opportunity for you if you have these skills and requirements : Experience with ADP Freedom & Streamline essential UK payroll & Expat knowledge essential. Previous payroll experience and knowledge of year end reporting. Experience of producing pension files Previous experience of administering Company benefits would be advantageous but is not essential Proficient in Microsoft Excel, PowerPoint & Word Fluency in English language is essential, Italian may be advantageous. Experience of using imports for data processing Candidates must have the right to work in the UK Location: ETB offices on Buckingham Palace Road, SW1, London Contract type: Permanent local employment contract At Eni, people are the key to our success, which is why our values are focused on diversity, and lifelong learning. Eni evaluates applications regardless of candidates' personal and cultural characteristics or orientations. If your application is among those most in line with the required profile, you will be contacted to continue the selection process . Together we have greater energy. #LI-EIRL
Please note this is a temporary role for the duration of 12 months. You will be required to work both on site at SE1 0AA & from home. JOB DESCRIPTION AND PERSON SPECIFCATION Department: Registry Job Title/Grade: Registry Support Officer - Grade 5 Purpose of the post: · To provide effective support, training and documentation to system users · To improve student experience of the Enrolment and Re-enrolment processes, by responding promptly and efficiently to communications and attending events. · To provide student record management. · To contribute to data quality by maintaining and updating data in various systems MAIN ACTIVITIES AND RESPONSIBILITIES: 1. To provide an efficient, friendly, and helpful first line support service - telephone, email and, face to face support - to users of corporate applications. 2. To provide an efficient, specific student records management, enrolment, and re- enrolment service for all customers of the Registry including but not limited to the following: a. Student Administration teams b. International Team c. Collaborations Team d. Apprentice Team e. Marketing, Recruitment and Admissions Team 3. To administer user accounts for the Student Record System and The Registry Re- enrolment Administration Module, ensuring accurate auditable records are kept of all applications for accounts and removal of users that no longer require them. 4. To act as a first point of call for applicants to the university who have queries concerning enrolling on courses and provide individual tailored responses. 5. To escalate any calls or emails that cannot be resolved immediately to the appropriate authority, maintaining ownership, and ensuring that it is followed up, a solution found and communicated to the user. 6. To provide all new users of the student record system with a basic level of training on a one-to-one basis. To own and maintain the Registry CPD programme, including arranging training sessions, obtaining feedback and passing information to the OD team when staff have attended a session 7. To carry out regular checks of the data in the Student Record System, where it has been input outside of the Registry. This includes checking module registrations, results and other relevant codes added by the School Administration Team 8. To be responsible for the completion of all pre-audit checks of the student record system and other databases, to ensure compliance with university regulations and procedures. 9. Work with auditors - both internal and external - to ensure that regular and ad-hoc audits are carried out in a timely and efficient manner with all relevant data being complete and accurate. 10. To work with the Deputy Assistant Registrar (Records) in arranging small enrolment sessions, including co-ordination with relevant staff and the Estates team. Contacting applicants with enrolment information and providing a smooth enrolment process to enhance the student experience 11. To be responsible for carrying out specific daily systems updating activities, including running system processes, undertaking data uploads and data entry, to improve the data quality of corporate applications and information provided by students is updated on their record in a timely manner. 12. To be responsible for the documentation contained in the Registry Handbook ensuring that all new processes are documented, and all others are reviewed annually. 13. To be able to test systems in preparation for and after upgrades providing feedback to the relevant ICT staff in a timely and appropriate manner 14. To provide cover for colleagues when they are on leave. 15. To be responsible for ensuring the smooth running of the Registry, for example by ensuring the provision of stationary, equipment and maintenance of finance records. 16. To undertake other duties as may reasonably be required by the Line Manager and other senior Registry colleagues. SELECTION CRITERIA: A. Qualifications to A level standard, including Maths and English GCSE or equivalent experience B. Experience of working in a fast-paced environment and able to work accurately and calmly under pressure C. Proven IT skills in particular using MS Office tools, especially MS Excel to manipulate and present data. D. A good working knowledge of various internet browsers, including Internet Explorer, Google Chrome and Firefox E. Able to work on own initiative to investigate customer issues and recommend solutions F. Experience of writing and maintaining process documentation G. Excellent oral and written communications skills interacting with internal and external customers at all levels including delivering training H. Proven experience of delivering excellent customer service I. Task focused with a proven ability to prioritise and meet challenging deadlines J. Able to work supportively as a member of a team delivering a range of services K. Commitment to the values of the University Behavioural Framework (EPIIC) L. Able to demonstrate an understanding of equality and diversity, and its practical application
Dec 01, 2021
Seasonal
Please note this is a temporary role for the duration of 12 months. You will be required to work both on site at SE1 0AA & from home. JOB DESCRIPTION AND PERSON SPECIFCATION Department: Registry Job Title/Grade: Registry Support Officer - Grade 5 Purpose of the post: · To provide effective support, training and documentation to system users · To improve student experience of the Enrolment and Re-enrolment processes, by responding promptly and efficiently to communications and attending events. · To provide student record management. · To contribute to data quality by maintaining and updating data in various systems MAIN ACTIVITIES AND RESPONSIBILITIES: 1. To provide an efficient, friendly, and helpful first line support service - telephone, email and, face to face support - to users of corporate applications. 2. To provide an efficient, specific student records management, enrolment, and re- enrolment service for all customers of the Registry including but not limited to the following: a. Student Administration teams b. International Team c. Collaborations Team d. Apprentice Team e. Marketing, Recruitment and Admissions Team 3. To administer user accounts for the Student Record System and The Registry Re- enrolment Administration Module, ensuring accurate auditable records are kept of all applications for accounts and removal of users that no longer require them. 4. To act as a first point of call for applicants to the university who have queries concerning enrolling on courses and provide individual tailored responses. 5. To escalate any calls or emails that cannot be resolved immediately to the appropriate authority, maintaining ownership, and ensuring that it is followed up, a solution found and communicated to the user. 6. To provide all new users of the student record system with a basic level of training on a one-to-one basis. To own and maintain the Registry CPD programme, including arranging training sessions, obtaining feedback and passing information to the OD team when staff have attended a session 7. To carry out regular checks of the data in the Student Record System, where it has been input outside of the Registry. This includes checking module registrations, results and other relevant codes added by the School Administration Team 8. To be responsible for the completion of all pre-audit checks of the student record system and other databases, to ensure compliance with university regulations and procedures. 9. Work with auditors - both internal and external - to ensure that regular and ad-hoc audits are carried out in a timely and efficient manner with all relevant data being complete and accurate. 10. To work with the Deputy Assistant Registrar (Records) in arranging small enrolment sessions, including co-ordination with relevant staff and the Estates team. Contacting applicants with enrolment information and providing a smooth enrolment process to enhance the student experience 11. To be responsible for carrying out specific daily systems updating activities, including running system processes, undertaking data uploads and data entry, to improve the data quality of corporate applications and information provided by students is updated on their record in a timely manner. 12. To be responsible for the documentation contained in the Registry Handbook ensuring that all new processes are documented, and all others are reviewed annually. 13. To be able to test systems in preparation for and after upgrades providing feedback to the relevant ICT staff in a timely and appropriate manner 14. To provide cover for colleagues when they are on leave. 15. To be responsible for ensuring the smooth running of the Registry, for example by ensuring the provision of stationary, equipment and maintenance of finance records. 16. To undertake other duties as may reasonably be required by the Line Manager and other senior Registry colleagues. SELECTION CRITERIA: A. Qualifications to A level standard, including Maths and English GCSE or equivalent experience B. Experience of working in a fast-paced environment and able to work accurately and calmly under pressure C. Proven IT skills in particular using MS Office tools, especially MS Excel to manipulate and present data. D. A good working knowledge of various internet browsers, including Internet Explorer, Google Chrome and Firefox E. Able to work on own initiative to investigate customer issues and recommend solutions F. Experience of writing and maintaining process documentation G. Excellent oral and written communications skills interacting with internal and external customers at all levels including delivering training H. Proven experience of delivering excellent customer service I. Task focused with a proven ability to prioritise and meet challenging deadlines J. Able to work supportively as a member of a team delivering a range of services K. Commitment to the values of the University Behavioural Framework (EPIIC) L. Able to demonstrate an understanding of equality and diversity, and its practical application
