I am currently working with one of the UK's leading providers of medical devices who are seeking a passionate Product Manager with proven experience within providing mobile device technology products. This role requires a combination of experience of which both are weighted as equal importance, being product management and mobile device for the medial/healthcare industry. Key Responsibilities - Define and own a portfolio of devices, from concept to launch and beyond - Conduct market research, stakeholder analysis, and feedback reviews to identify improvement opportunities and identify unmet needs - Translate needs into clear product requirements and technical specifications - Collaborate with regulatory, quality, technology and supply chain to deliver compliant, high-impact solutions - Prioritize features and enhancements based on business value, user impact, and feasibility - Serve as the voice of stakeholders, clinicians and patients throughout the product lifecycle - Work with Product Marketing to define detailed product briefs and product narratives for internal training and external sales material Essential Experience - Minimum 5yrs experience in Product Management ideally in the mobile devices space - Strong understanding of mobile device technologies including hardware, connectivity, operating systems (iOS/Android), and user experience principles - Experience of working directly with manufacturers to deliver bespoke devices - Proven track record of launching successful products in fast-paced environments - Experience with 5G, foldable devices, wearables, or IoT integrations - Passion for emerging tech and mobile innovation - Experience working on Medical Devices or in the Health Tech space Side Notes - Hybrid working of 3 days in office of Birmingham or London Please apply for consideration
Dec 13, 2025
Full time
I am currently working with one of the UK's leading providers of medical devices who are seeking a passionate Product Manager with proven experience within providing mobile device technology products. This role requires a combination of experience of which both are weighted as equal importance, being product management and mobile device for the medial/healthcare industry. Key Responsibilities - Define and own a portfolio of devices, from concept to launch and beyond - Conduct market research, stakeholder analysis, and feedback reviews to identify improvement opportunities and identify unmet needs - Translate needs into clear product requirements and technical specifications - Collaborate with regulatory, quality, technology and supply chain to deliver compliant, high-impact solutions - Prioritize features and enhancements based on business value, user impact, and feasibility - Serve as the voice of stakeholders, clinicians and patients throughout the product lifecycle - Work with Product Marketing to define detailed product briefs and product narratives for internal training and external sales material Essential Experience - Minimum 5yrs experience in Product Management ideally in the mobile devices space - Strong understanding of mobile device technologies including hardware, connectivity, operating systems (iOS/Android), and user experience principles - Experience of working directly with manufacturers to deliver bespoke devices - Proven track record of launching successful products in fast-paced environments - Experience with 5G, foldable devices, wearables, or IoT integrations - Passion for emerging tech and mobile innovation - Experience working on Medical Devices or in the Health Tech space Side Notes - Hybrid working of 3 days in office of Birmingham or London Please apply for consideration
Cogent Staffing are recruiting on behalf of our client. a leading builders' merchants company dedicated to providing high-quality materials and exceptional service to clients. We are currently seeking an ambitious and dynamic Business Development Manager to join their team. The role: As an External Sales Representative, you will be instrumental in driving new business and expanding our existing client base. You should have an established portfolio of clients and a strong sales background within the builders' merchant sector. Your primary goal will be to generate annual business of 1,000,000, ideally achieving 100,000 each month. Responsibilities: Actively seek and secure new business opportunities. Manage and nurture relationships with existing clients while transitioning some accounts. Develop sales strategies to effectively capture market share. Provide outstanding customer service to foster long-term partnerships. Collaborate with the internal team to ensure seamless service delivery. Meet and exceed sales targets on a monthly and annual basis. Requirements: Proven experience in sales, preferably within the builders' merchants industry. Established client base/portfolio with the ability to bring in repeat business. Strong negotiation and communication skills. Self-motivated with a results-oriented mindset. Valid driving license and access to a vehicle. What We Offer: Competitive base salary with an uncapped OTE. Company laptop, phone, and all necessary hardware. Opportunity for career progression within a growing organization. Supportive team environment and resources to help you succeed. At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Dec 12, 2025
Full time
Cogent Staffing are recruiting on behalf of our client. a leading builders' merchants company dedicated to providing high-quality materials and exceptional service to clients. We are currently seeking an ambitious and dynamic Business Development Manager to join their team. The role: As an External Sales Representative, you will be instrumental in driving new business and expanding our existing client base. You should have an established portfolio of clients and a strong sales background within the builders' merchant sector. Your primary goal will be to generate annual business of 1,000,000, ideally achieving 100,000 each month. Responsibilities: Actively seek and secure new business opportunities. Manage and nurture relationships with existing clients while transitioning some accounts. Develop sales strategies to effectively capture market share. Provide outstanding customer service to foster long-term partnerships. Collaborate with the internal team to ensure seamless service delivery. Meet and exceed sales targets on a monthly and annual basis. Requirements: Proven experience in sales, preferably within the builders' merchants industry. Established client base/portfolio with the ability to bring in repeat business. Strong negotiation and communication skills. Self-motivated with a results-oriented mindset. Valid driving license and access to a vehicle. What We Offer: Competitive base salary with an uncapped OTE. Company laptop, phone, and all necessary hardware. Opportunity for career progression within a growing organization. Supportive team environment and resources to help you succeed. At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Business Development Manager Location - West Midlands Territory - West Midlands Client: A reputable supplier of doors and architectural hardware, focusing on sales to local authorities, councils, developers and contractors. Key Responsibilities: - Develop and maintain relationships with local authorities, councils, developers and contractors within the West Midlands area. - Proactively identify and pursue new business opportunities to expand the customer base. - Represent the company with a positive attitude and commitment to excellent customer service. - Collaborate with the team to provide tailored solutions and demonstrate the company's extensive product range. Key Requirements: - Minimum of three years of sales experience in the construction/building product sector. - A proactive approach to business development with a strong desire to learn and adapt. - Ability to thrive in a family-owned business environment with a rich history. - Excellent interpersonal skills and a passion for delivering exceptional customer service. What We Offer: - A competitive and rewarding salary package. - A supportive environment that encourages career development and growth within the company. Join and be part of a dedicated team that values its heritage and strives for excellence in customer service. If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation. Architectural Ironmongery Internal & External Doors Access Control Window Hardware
Dec 12, 2025
Full time
Business Development Manager Location - West Midlands Territory - West Midlands Client: A reputable supplier of doors and architectural hardware, focusing on sales to local authorities, councils, developers and contractors. Key Responsibilities: - Develop and maintain relationships with local authorities, councils, developers and contractors within the West Midlands area. - Proactively identify and pursue new business opportunities to expand the customer base. - Represent the company with a positive attitude and commitment to excellent customer service. - Collaborate with the team to provide tailored solutions and demonstrate the company's extensive product range. Key Requirements: - Minimum of three years of sales experience in the construction/building product sector. - A proactive approach to business development with a strong desire to learn and adapt. - Ability to thrive in a family-owned business environment with a rich history. - Excellent interpersonal skills and a passion for delivering exceptional customer service. What We Offer: - A competitive and rewarding salary package. - A supportive environment that encourages career development and growth within the company. Join and be part of a dedicated team that values its heritage and strives for excellence in customer service. If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation. Architectural Ironmongery Internal & External Doors Access Control Window Hardware
Automotive Vehicle Scan Technician (Mobile) Nationwide Are you organised, independent, and tech-driven Travel the UK and lead Precision Scans for Automotive Branding Kits. Do you have an interest and competency in operating technical software and are you interested in Motor Vehicles or Motorsports If that s you then this is the job for you, read on. Our client is an Established, Family Run Business who have pioneered a new approach to the Design and Manufacture Vehicle Graphics for the Motor Racing, Business and Commercial Markets around the UK and Europe. They are seeking an enthusiastic, passionate and results-oriented 3D Scan Technician who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the business to the next level. If that s you, then you sound like just the sort of person they are looking for. Our client requires a 3D Scan Technician who ll be at the heart of their kit development process. Using cutting-edge scanning equipment, you ll capture detailed 3D data of vehicles to help create their tailor-made kits. You ll need to be proactive, organised, and technically confident this role comes with real ownership and impact. Hours and Salary: Salary: £26,000 £28,500 plus overtime and performance bonus Hours: 40 hours per week Office: Hull Nationwide travel Our Client s Benefits Package: Bonus Scheme (Performance Based) Early finish Fridays Corporate clothing supplied Standard Christmas and New Year Break Career development opportunities Free birthday day off Long Service Extra Holiday accrual A competitive salary package The opportunity to work within a dynamic and supportive team environment Key Responsibilities: Travel around the UK in a company provided vehicle. Carry out high-accuracy 3D scans of vehicles using specialist scanning hardware. Review and manage your calendar to ensure scanning projects are planned, communicated, and executed efficiently. Forecast upcoming resource requirements based on KPIs and take action to meet those needs. Plan travel effectively for scanning appointments, ensuring time and cost efficiency. Liaise professionally with customers, Sales/Account Managers, and other internal teams to ensure all scanning requirements are met. Engage proactively with customers to ensure a smooth scanning process and a positive experience. Take responsibility for the safety, security, and general maintenance of the 3D scanning hardware. Maintain clear and professional communication via email, phone, and other platforms. What You ll Bring: Experience with 3D scanning tools and software Not essential but would be beneficial. A self-starting attitude with excellent organisation and time management. Confidence in planning and delivering multiple projects at once. Strong communication skills both internally and with customers. Attention to detail and a focus on quality and accuracy. Experience with CAD or modelling software is a bonus. A full UK driving licence is preferred. Why Our Client Be part of a game-changing company that s reshaping the industry. Work with the latest tech and forward-thinking people. A culture of ownership, trust, and personal development. Opportunities to grow with them as they expand nationally and beyond. You ll work on some seriously cool vehicles and help make them look incredible. Ready to Get Scanning If you re motivated, tech-savvy, and looking for a hands-on role where no two days are the same our client would love to hear from you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. APPLY NOW!
Dec 12, 2025
Full time
Automotive Vehicle Scan Technician (Mobile) Nationwide Are you organised, independent, and tech-driven Travel the UK and lead Precision Scans for Automotive Branding Kits. Do you have an interest and competency in operating technical software and are you interested in Motor Vehicles or Motorsports If that s you then this is the job for you, read on. Our client is an Established, Family Run Business who have pioneered a new approach to the Design and Manufacture Vehicle Graphics for the Motor Racing, Business and Commercial Markets around the UK and Europe. They are seeking an enthusiastic, passionate and results-oriented 3D Scan Technician who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the business to the next level. If that s you, then you sound like just the sort of person they are looking for. Our client requires a 3D Scan Technician who ll be at the heart of their kit development process. Using cutting-edge scanning equipment, you ll capture detailed 3D data of vehicles to help create their tailor-made kits. You ll need to be proactive, organised, and technically confident this role comes with real ownership and impact. Hours and Salary: Salary: £26,000 £28,500 plus overtime and performance bonus Hours: 40 hours per week Office: Hull Nationwide travel Our Client s Benefits Package: Bonus Scheme (Performance Based) Early finish Fridays Corporate clothing supplied Standard Christmas and New Year Break Career development opportunities Free birthday day off Long Service Extra Holiday accrual A competitive salary package The opportunity to work within a dynamic and supportive team environment Key Responsibilities: Travel around the UK in a company provided vehicle. Carry out high-accuracy 3D scans of vehicles using specialist scanning hardware. Review and manage your calendar to ensure scanning projects are planned, communicated, and executed efficiently. Forecast upcoming resource requirements based on KPIs and take action to meet those needs. Plan travel effectively for scanning appointments, ensuring time and cost efficiency. Liaise professionally with customers, Sales/Account Managers, and other internal teams to ensure all scanning requirements are met. Engage proactively with customers to ensure a smooth scanning process and a positive experience. Take responsibility for the safety, security, and general maintenance of the 3D scanning hardware. Maintain clear and professional communication via email, phone, and other platforms. What You ll Bring: Experience with 3D scanning tools and software Not essential but would be beneficial. A self-starting attitude with excellent organisation and time management. Confidence in planning and delivering multiple projects at once. Strong communication skills both internally and with customers. Attention to detail and a focus on quality and accuracy. Experience with CAD or modelling software is a bonus. A full UK driving licence is preferred. Why Our Client Be part of a game-changing company that s reshaping the industry. Work with the latest tech and forward-thinking people. A culture of ownership, trust, and personal development. Opportunities to grow with them as they expand nationally and beyond. You ll work on some seriously cool vehicles and help make them look incredible. Ready to Get Scanning If you re motivated, tech-savvy, and looking for a hands-on role where no two days are the same our client would love to hear from you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. APPLY NOW!
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Dec 11, 2025
Full time
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Major Recruitment Huddersfield
Bradford, Yorkshire
We are seeking an experienced and driven IT Business Development Manager to join a leading wholesale distributor. This role focuses on identifying, developing, and managing strategic opportunities within the IT reseller and VAR channels to drive growth and market expansion. You will be responsible for nurturing vendor relationships, identifying new markets, and delivering solutions that enhance customer engagement and increase revenue. Key Responsibilities: Market Research & Analysis Conduct market research to identify new business opportunities, trends, and potential clients. Analyse market data to shape strategies addressing competitive pressures and evolving customer needs. Stay informed about emerging technologies and industry developments. Business Strategy Development Work with senior management to design and implement business development strategies that support overall company goals. Introduce new products and services, including the "Ergo" offering. Develop opportunities within existing brands, such as hardware and fulfilment programmes. Lead Generation & Pipeline Management Generate leads through networking, cold calling, and attending industry events. Manage the sales pipeline and maintain accurate forecasts. Build relationships with key decision-makers in target businesses. Relationship Management Establish and maintain strong customer and vendor relationships. Understand client needs and provide tailored solutions. Act as the key contact between customers and internal teams to ensure effective communication and forecasting. Sales & Negotiation Manage the full sales cycle from prospecting to contract negotiation and closing. Achieve revenue targets and performance KPIs. Negotiate commercial terms that deliver mutual value for both the business and its customers. Collaboration & Teamwork Partner with marketing, inventory, and back-office teams to align business strategies and improve the customer experience. Provide market feedback and insight to support product development and service enhancements. Reporting & Performance Tracking Prepare and present regular performance reports, including pipeline updates and revenue projections. Analyse data to assess effectiveness and make informed strategic adjustments. Qualifications & Skills: Proven experience in business development or sales within the IT reseller or distribution sector. Demonstrable history of achieving or exceeding sales and growth targets. Strong communication, negotiation, and presentation abilities. Strategic thinker with excellent networking and relationship-building skills. Proficiency in Microsoft Office and CRM systems. Key Competencies: Results-driven and goal-oriented. Self-motivated with strong accountability. Excellent problem-solving and decision-making capabilities. Adaptable and comfortable in a fast-paced, evolving environment. Collaborative team player with a proactive attitude. INDAC
Dec 10, 2025
Full time
We are seeking an experienced and driven IT Business Development Manager to join a leading wholesale distributor. This role focuses on identifying, developing, and managing strategic opportunities within the IT reseller and VAR channels to drive growth and market expansion. You will be responsible for nurturing vendor relationships, identifying new markets, and delivering solutions that enhance customer engagement and increase revenue. Key Responsibilities: Market Research & Analysis Conduct market research to identify new business opportunities, trends, and potential clients. Analyse market data to shape strategies addressing competitive pressures and evolving customer needs. Stay informed about emerging technologies and industry developments. Business Strategy Development Work with senior management to design and implement business development strategies that support overall company goals. Introduce new products and services, including the "Ergo" offering. Develop opportunities within existing brands, such as hardware and fulfilment programmes. Lead Generation & Pipeline Management Generate leads through networking, cold calling, and attending industry events. Manage the sales pipeline and maintain accurate forecasts. Build relationships with key decision-makers in target businesses. Relationship Management Establish and maintain strong customer and vendor relationships. Understand client needs and provide tailored solutions. Act as the key contact between customers and internal teams to ensure effective communication and forecasting. Sales & Negotiation Manage the full sales cycle from prospecting to contract negotiation and closing. Achieve revenue targets and performance KPIs. Negotiate commercial terms that deliver mutual value for both the business and its customers. Collaboration & Teamwork Partner with marketing, inventory, and back-office teams to align business strategies and improve the customer experience. Provide market feedback and insight to support product development and service enhancements. Reporting & Performance Tracking Prepare and present regular performance reports, including pipeline updates and revenue projections. Analyse data to assess effectiveness and make informed strategic adjustments. Qualifications & Skills: Proven experience in business development or sales within the IT reseller or distribution sector. Demonstrable history of achieving or exceeding sales and growth targets. Strong communication, negotiation, and presentation abilities. Strategic thinker with excellent networking and relationship-building skills. Proficiency in Microsoft Office and CRM systems. Key Competencies: Results-driven and goal-oriented. Self-motivated with strong accountability. Excellent problem-solving and decision-making capabilities. Adaptable and comfortable in a fast-paced, evolving environment. Collaborative team player with a proactive attitude. INDAC
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Dec 10, 2025
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements Join Lenovo's in-house leasing and finance business as the Global Commercial and Offering Manager, LGFS-a senior, strategic role supporting complex, multi-country financing deals for Lenovo hardware customers. This permanent position is ideal for experienced professionals in equipment leasing or structured finance, with a strong commercial mindset and the ability to act as a trusted deputy to the business leader. The role offers a hybrid work model, international scope, and may require occasional travel across regions. Candidates based in the UK or major European economies are preferred for time zone alignment. Key Responsibilities Provide strategic pre-sale support during deal solutioning, collaborating with Lenovo sales teams and financial services partners. Oversee and manage complex global financing deals, ensuring regulatory compliance and competitive pricing across multiple countries. Articulate and promote LGFS coverage, capabilities, and value propositions to internal and external stakeholders. Manage and update the global lease pricing framework in alignment with pricing teams. Advise on contract terms and conditions, working closely with legal teams to mitigate risks and support negotiations. Facilitate customer onboarding in partnership with Lease Operations, ensuring smooth transitions into LGFS solutions. Conduct market and competitive analysis to identify opportunities and refine LGFS offerings. Build and maintain strong relationships with global stakeholders, supporting deal development and strategic objectives. Position Requirements Bachelor's degree in finance, Accounting, Business Administration, or related field; MBA or advanced degree preferred. 10+ years' experience in equipment leasing, commercial management, or structured finance within financial services or technology captive finance sectors. Demonstrated expertise in lease pricing, financial modeling, and commercial risk assessment. In-depth knowledge of international financial regulations (e.g., anti-money laundering, know-your-customer). Proven ability to manage complex, multi-country deals and adapt to changing regulations. Excellent communication, presentation, and stakeholder management skills, with the ability to engage clients and internal teams worldwide. Fluent English (mandatory); additional European languages are an advantage. Strong analytical, problem-solving, and relationship-building skills; ability to act as a trusted deputy and support global strategy execution. What Lenovo can offer you Opportunities for career development & growth Access to various training Performance-based rewards Flexible working environment (combination of working from home/office) Additional Locations United Kingdom - Hampshire - Farnborough AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Dec 10, 2025
Full time
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements Join Lenovo's in-house leasing and finance business as the Global Commercial and Offering Manager, LGFS-a senior, strategic role supporting complex, multi-country financing deals for Lenovo hardware customers. This permanent position is ideal for experienced professionals in equipment leasing or structured finance, with a strong commercial mindset and the ability to act as a trusted deputy to the business leader. The role offers a hybrid work model, international scope, and may require occasional travel across regions. Candidates based in the UK or major European economies are preferred for time zone alignment. Key Responsibilities Provide strategic pre-sale support during deal solutioning, collaborating with Lenovo sales teams and financial services partners. Oversee and manage complex global financing deals, ensuring regulatory compliance and competitive pricing across multiple countries. Articulate and promote LGFS coverage, capabilities, and value propositions to internal and external stakeholders. Manage and update the global lease pricing framework in alignment with pricing teams. Advise on contract terms and conditions, working closely with legal teams to mitigate risks and support negotiations. Facilitate customer onboarding in partnership with Lease Operations, ensuring smooth transitions into LGFS solutions. Conduct market and competitive analysis to identify opportunities and refine LGFS offerings. Build and maintain strong relationships with global stakeholders, supporting deal development and strategic objectives. Position Requirements Bachelor's degree in finance, Accounting, Business Administration, or related field; MBA or advanced degree preferred. 10+ years' experience in equipment leasing, commercial management, or structured finance within financial services or technology captive finance sectors. Demonstrated expertise in lease pricing, financial modeling, and commercial risk assessment. In-depth knowledge of international financial regulations (e.g., anti-money laundering, know-your-customer). Proven ability to manage complex, multi-country deals and adapt to changing regulations. Excellent communication, presentation, and stakeholder management skills, with the ability to engage clients and internal teams worldwide. Fluent English (mandatory); additional European languages are an advantage. Strong analytical, problem-solving, and relationship-building skills; ability to act as a trusted deputy and support global strategy execution. What Lenovo can offer you Opportunities for career development & growth Access to various training Performance-based rewards Flexible working environment (combination of working from home/office) Additional Locations United Kingdom - Hampshire - Farnborough AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Dec 10, 2025
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
