Assistant Management Accountant - Immediate Start Your new company A leading environmental solutions provider focused on waste, water, and energy management. Its mission? Driving ecological transformation through innovative services that help businesses and communities reduce their environmental impact. Your new role To produce accurate monthly management accounts for contracts within the role-holder's remit and reporting results to Business Unit Managers, the Financial Controller and the Regional Manager.Preparing forecasts and budgets in liaison with Business Unit Managers, providing support and advice for new projects/contracts when required. Applicants will need a keen eye for detail! Ensuring all contracts within the remit are compliant with company finance procedures and policies. Applicants must be willing to challenge processes they believe could be improved and are encouraged to take initiative to implement improvements. Overseeing the performance of general finance duties, e.g. invoicing, monitoring systems, and accounting/banking for cash collections. Developing operational plans, e.g. new services, in tandem with the Business Unit Manager. What you'll need to succeed A part-qualified Accountant with experience in management accounting, this role requires heavy use of data and therefore requires a technologically minded individual able to scrutinise data - advanced Excel & Google sheets skills are required, and any exposure to WORKDAY, BI or ADAPTIVE INSIGHTS is also highly desirable. Have an enquiring and analytical mind, and be able to demonstrate good attention to detail. Strong interpersonal skills are required to liaise confidently with other parts of the business. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. What you'll get in return Access to our company pension scheme, discounts on everything from groceries to well-known retailers, access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need 24-hour access to a virtual GP, 365 days a year, for you and family members in your household and one paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 27, 2025
Full time
Assistant Management Accountant - Immediate Start Your new company A leading environmental solutions provider focused on waste, water, and energy management. Its mission? Driving ecological transformation through innovative services that help businesses and communities reduce their environmental impact. Your new role To produce accurate monthly management accounts for contracts within the role-holder's remit and reporting results to Business Unit Managers, the Financial Controller and the Regional Manager.Preparing forecasts and budgets in liaison with Business Unit Managers, providing support and advice for new projects/contracts when required. Applicants will need a keen eye for detail! Ensuring all contracts within the remit are compliant with company finance procedures and policies. Applicants must be willing to challenge processes they believe could be improved and are encouraged to take initiative to implement improvements. Overseeing the performance of general finance duties, e.g. invoicing, monitoring systems, and accounting/banking for cash collections. Developing operational plans, e.g. new services, in tandem with the Business Unit Manager. What you'll need to succeed A part-qualified Accountant with experience in management accounting, this role requires heavy use of data and therefore requires a technologically minded individual able to scrutinise data - advanced Excel & Google sheets skills are required, and any exposure to WORKDAY, BI or ADAPTIVE INSIGHTS is also highly desirable. Have an enquiring and analytical mind, and be able to demonstrate good attention to detail. Strong interpersonal skills are required to liaise confidently with other parts of the business. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. What you'll get in return Access to our company pension scheme, discounts on everything from groceries to well-known retailers, access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need 24-hour access to a virtual GP, 365 days a year, for you and family members in your household and one paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Purpose To ensure a strong, effective and profitable delivery of the full range of recruitment services provided by the Company to an assigned contract(s) in line with the agreed SLA / KPI's. Working as a strategic partner to our client ensuring we add value and positively contribute to productivity/production, quality, H&S and people objectives. Consistently promote and strive to deliver the Company and wider Group mission, vision, values and strategy. Accountabilities & Responsibilities Leadership and Management - Effectively manage a team, putting in place appropriate targets and objectives to ensure service delivery is in line with the agreed SLA / KPI's. Be approachable, receptive and supportive. Motivate and inspire! Workforce Planning - Continuous review of the needs and priorities of our client to ensure there is adequate resource and appropriate skills within the internal team to achieve objectives. Utilise best practice recruitment processes in order to ensure that the right calibre of individual is recruited Team Development - Ensure that all new starters are onboarded in line with Company standards. Provision of consistent and regular performance coaching and review. PDR's to be completed with all direct reports no less than every 6 months. Prioritise the provision of training solutions for any identified development needs Forecasting and Management of Requirements - Obtain and fully understand the client forecasted labour requirement. Develop a comprehensive understanding of the local labour market including competitor information to be able to drive intelligent candidate attraction. Where such is a requirement of the contract / regional structure, effectively plan recruitment and manage the labour pool to ensure candidate flow is understood and fill rates are achieved. Where necessary and agreed, communicate with the NRC and/or other Group providers to support candidate flow. Develop and maintain strong links and relationships with local Job Centres and Work Placement Providers. Continuous communication with our client to provide comprehensive updates on candidate pool/flow with clear identification of any potential shortfall Relationship Management - Build and maintain a strategic relationship with our client based upon partnership. Gain a thorough understanding of our clients issues, goals and desires to ensure appropriate solutions are delivered. Identify and realise any additional cross selling opportunity within the contract and opportunities to introduce services provided by other Group brands Compliance and H&S - Ensure that all activities meet with Company and client policy, procedure and relevant legislation. Drive and promote good health and safety practices to ensure that any risk is minimised. Conduct regular audits to ensure 100% conformance of the contract(s) Colleague Management, Support and Welfare - Ensure the engagement of our workforce by fostering a culture of fairness, transparency and consistency. Monitor conduct, performance and attendance to ensure such is being adequately addressed and identify any issues that may need to be escalated to Human Resources. Be approachable and ensure that all complaints/queries are resolved without delay. Ensure all colleagues are treated with dignity and any commitments are fulfilled Customer Focus - Embed and promote a customer centric orientation and ethos within the team to ensure that our client and all colleagues are provided with an exceptional experience of the Company Budget Responsibility - Development of the annual budget in conjunction with line manager. Ensure all costs of operation are appropriately monitored and authorised to ensure that the contract(s) achieves budget and net operating profit target Continuous Improvement - Continually review the standard operating processes and policy to ensure optimal performance. Promote changes where necessary to ensure efficiency and effectiveness of the operation. Data Recording and Reporting - Ensure that appropriate and accurate data is recorded to allow KPI and MI reporting in line with agreed formats and timescales. Completion of any necessary payroll processes to ensure that all colleagues are paid correctly, first time and every time Self Development - Ensure completion of PDR every 6 months. Be familiar, engage and positively contribute to Company communications. Proactively liaise with peers to share knowledge and experiences. Pursue personal development of skills and knowledge necessary to excel within the role. Key Skills Communication Able to effectively communicate at all levels Self Motivating Able to drive and inspire self to achieve results and continuous improvement Leadership and Coaching Demonstrates effective leadership/management skills by clear direction, coaching, delegation and supportive techniques as appropriate to ensure the continuous development of team members Attention to Detail Excellent attention to detail to ensure accuracy of own work and encourage the same for team members Problem Solving Well developed analytical and collaborative skills to aid good decision making Commercial Awareness Excellent commercial acumen, able to understand budget/P&L financial statements for the Site CTRG Limited is acting as an employment business in relation to this vacancy We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Jul 27, 2025
Full time
Job Purpose To ensure a strong, effective and profitable delivery of the full range of recruitment services provided by the Company to an assigned contract(s) in line with the agreed SLA / KPI's. Working as a strategic partner to our client ensuring we add value and positively contribute to productivity/production, quality, H&S and people objectives. Consistently promote and strive to deliver the Company and wider Group mission, vision, values and strategy. Accountabilities & Responsibilities Leadership and Management - Effectively manage a team, putting in place appropriate targets and objectives to ensure service delivery is in line with the agreed SLA / KPI's. Be approachable, receptive and supportive. Motivate and inspire! Workforce Planning - Continuous review of the needs and priorities of our client to ensure there is adequate resource and appropriate skills within the internal team to achieve objectives. Utilise best practice recruitment processes in order to ensure that the right calibre of individual is recruited Team Development - Ensure that all new starters are onboarded in line with Company standards. Provision of consistent and regular performance coaching and review. PDR's to be completed with all direct reports no less than every 6 months. Prioritise the provision of training solutions for any identified development needs Forecasting and Management of Requirements - Obtain and fully understand the client forecasted labour requirement. Develop a comprehensive understanding of the local labour market including competitor information to be able to drive intelligent candidate attraction. Where such is a requirement of the contract / regional structure, effectively plan recruitment and manage the labour pool to ensure candidate flow is understood and fill rates are achieved. Where necessary and agreed, communicate with the NRC and/or other Group providers to support candidate flow. Develop and maintain strong links and relationships with local Job Centres and Work Placement Providers. Continuous communication with our client to provide comprehensive updates on candidate pool/flow with clear identification of any potential shortfall Relationship Management - Build and maintain a strategic relationship with our client based upon partnership. Gain a thorough understanding of our clients issues, goals and desires to ensure appropriate solutions are delivered. Identify and realise any additional cross selling opportunity within the contract and opportunities to introduce services provided by other Group brands Compliance and H&S - Ensure that all activities meet with Company and client policy, procedure and relevant legislation. Drive and promote good health and safety practices to ensure that any risk is minimised. Conduct regular audits to ensure 100% conformance of the contract(s) Colleague Management, Support and Welfare - Ensure the engagement of our workforce by fostering a culture of fairness, transparency and consistency. Monitor conduct, performance and attendance to ensure such is being adequately addressed and identify any issues that may need to be escalated to Human Resources. Be approachable and ensure that all complaints/queries are resolved without delay. Ensure all colleagues are treated with dignity and any commitments are fulfilled Customer Focus - Embed and promote a customer centric orientation and ethos within the team to ensure that our client and all colleagues are provided with an exceptional experience of the Company Budget Responsibility - Development of the annual budget in conjunction with line manager. Ensure all costs of operation are appropriately monitored and authorised to ensure that the contract(s) achieves budget and net operating profit target Continuous Improvement - Continually review the standard operating processes and policy to ensure optimal performance. Promote changes where necessary to ensure efficiency and effectiveness of the operation. Data Recording and Reporting - Ensure that appropriate and accurate data is recorded to allow KPI and MI reporting in line with agreed formats and timescales. Completion of any necessary payroll processes to ensure that all colleagues are paid correctly, first time and every time Self Development - Ensure completion of PDR every 6 months. Be familiar, engage and positively contribute to Company communications. Proactively liaise with peers to share knowledge and experiences. Pursue personal development of skills and knowledge necessary to excel within the role. Key Skills Communication Able to effectively communicate at all levels Self Motivating Able to drive and inspire self to achieve results and continuous improvement Leadership and Coaching Demonstrates effective leadership/management skills by clear direction, coaching, delegation and supportive techniques as appropriate to ensure the continuous development of team members Attention to Detail Excellent attention to detail to ensure accuracy of own work and encourage the same for team members Problem Solving Well developed analytical and collaborative skills to aid good decision making Commercial Awareness Excellent commercial acumen, able to understand budget/P&L financial statements for the Site CTRG Limited is acting as an employment business in relation to this vacancy We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time. As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey. We are looking for a Packaging Manager to join our Team. You will be responsible for the development and lead on primary packaging development, production, cost, quality and compliance, that differentiate M&S from the High Street To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Lead and co-ordinate the development of all packaging from initial concepts through to production, ensuring packaging is produced on time to critical path, within budget and to meet the required brief and other requirements including print techniques, formats and price. Develop packaging in alignment with the Packaging Sustainability Strategy, BU strategy, marketing plan, and new product development launches. Ensure that costs align with agreed business unit budgets, keep collaborators informed of costs during the briefing stage, and ensure final costs stay within planned budgets. Collaborate with the Packaging Sustainability Manager and Regional Packaging colleagues to drive our Packaging Sustainability Targets, legislative requirements Lead print pre-production meetings with suppliers, printers and studios. Establish common reprographic routes across substrates and suppliers. Handle and approve print proofs and colour standards in collaboration with 3rd party pre-press contractor where relevant. Be an excellent partner to internal stakeholders including Sustainability team, Buying teams, Designers, Sourcing Offices, Artwork/Photography studios, Cutter development and packaging/product suppliers to ensure that packaging projects are handled efficiently and within the critical path and Sustainability Goals. Who you are Your skills and experience will include Knowledge of artwork, repro, all print and offline processes across all substrates, understand the benefits and limitations of each process. Knowledge and understanding of packaging construction and production Awareness of UK packaging legislation and compliance minimums. Ability to proofread accurately with great attention to detail! Understanding of the design and buying process including product technology and its impact on the artwork process. Ability to influence and lead an external and internal resource to ensure delivery of M&S packaging requirements. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. : ,
Jul 27, 2025
Full time
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time. As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey. We are looking for a Packaging Manager to join our Team. You will be responsible for the development and lead on primary packaging development, production, cost, quality and compliance, that differentiate M&S from the High Street To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Lead and co-ordinate the development of all packaging from initial concepts through to production, ensuring packaging is produced on time to critical path, within budget and to meet the required brief and other requirements including print techniques, formats and price. Develop packaging in alignment with the Packaging Sustainability Strategy, BU strategy, marketing plan, and new product development launches. Ensure that costs align with agreed business unit budgets, keep collaborators informed of costs during the briefing stage, and ensure final costs stay within planned budgets. Collaborate with the Packaging Sustainability Manager and Regional Packaging colleagues to drive our Packaging Sustainability Targets, legislative requirements Lead print pre-production meetings with suppliers, printers and studios. Establish common reprographic routes across substrates and suppliers. Handle and approve print proofs and colour standards in collaboration with 3rd party pre-press contractor where relevant. Be an excellent partner to internal stakeholders including Sustainability team, Buying teams, Designers, Sourcing Offices, Artwork/Photography studios, Cutter development and packaging/product suppliers to ensure that packaging projects are handled efficiently and within the critical path and Sustainability Goals. Who you are Your skills and experience will include Knowledge of artwork, repro, all print and offline processes across all substrates, understand the benefits and limitations of each process. Knowledge and understanding of packaging construction and production Awareness of UK packaging legislation and compliance minimums. Ability to proofread accurately with great attention to detail! Understanding of the design and buying process including product technology and its impact on the artwork process. Ability to influence and lead an external and internal resource to ensure delivery of M&S packaging requirements. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. : ,
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-West & Mid Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southwest & Mid Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 27, 2025
Contractor
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-West & Mid Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southwest & Mid Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview The Global Strategic Advisory (GSA) team is dedicated to delivering outstanding value to our clients by providing industry-leading insights, anchored to the three value drivers of (re-)insurance (growth, profitability, capital). We closely collaborate with our regional teams to enhance business growth, increase return on investment, and establish market-leading capabilities that differentiate us from our competitors. Our mission is to not only win clients but also to retain existing ones through strategic partnerships and expertise. We are looking for a motivated individual to join our GSA team as a Senior Associate! This role offers an exciting opportunity to contribute to our team's growth and success. How you'll make an impact Collaborate with internal teams in Broking, Analytics, and Capital Solutions to lead transactions and projects. Lead strategic client engagements and deliver detailed client presentations. Conduct in-depth financial analysis and strategic reviews to drive client value. Conduct market research, identifying and monitoring industry trends. Create and maintain persuasive narratives and visually appealing presentations to successfully implement client strategies. Engage with C-Suite clients to understand their goals and challenges, and providing custom solutions that improve their strategic objectives. About you Bachelor's degree or equivalent experience Proven experience of hands-on M&A, advisory, or consulting work, preferably gained in an investment bank, FIG boutique, or Big 4 accountancy firm. Experience in corporate strategy functions at major non-life insurance companies will also be considered. A sound knowledge of the Property and Casualty industry and a familiarity with the Lloyd'smarket is desirable High proficiency in and passion for problem solving An ability to identify business challenges and opportunities, break these into logical and manageable components and think creatively about solutions Personable, collaborative, and adaptable Excellent attention to detail and project management skills Effective verbal and written communication skills Proven track record to meet time frames and deliver high-quality output Willingness to learn and ability to tackle complex problems Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Jul 26, 2025
Full time
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview The Global Strategic Advisory (GSA) team is dedicated to delivering outstanding value to our clients by providing industry-leading insights, anchored to the three value drivers of (re-)insurance (growth, profitability, capital). We closely collaborate with our regional teams to enhance business growth, increase return on investment, and establish market-leading capabilities that differentiate us from our competitors. Our mission is to not only win clients but also to retain existing ones through strategic partnerships and expertise. We are looking for a motivated individual to join our GSA team as a Senior Associate! This role offers an exciting opportunity to contribute to our team's growth and success. How you'll make an impact Collaborate with internal teams in Broking, Analytics, and Capital Solutions to lead transactions and projects. Lead strategic client engagements and deliver detailed client presentations. Conduct in-depth financial analysis and strategic reviews to drive client value. Conduct market research, identifying and monitoring industry trends. Create and maintain persuasive narratives and visually appealing presentations to successfully implement client strategies. Engage with C-Suite clients to understand their goals and challenges, and providing custom solutions that improve their strategic objectives. About you Bachelor's degree or equivalent experience Proven experience of hands-on M&A, advisory, or consulting work, preferably gained in an investment bank, FIG boutique, or Big 4 accountancy firm. Experience in corporate strategy functions at major non-life insurance companies will also be considered. A sound knowledge of the Property and Casualty industry and a familiarity with the Lloyd'smarket is desirable High proficiency in and passion for problem solving An ability to identify business challenges and opportunities, break these into logical and manageable components and think creatively about solutions Personable, collaborative, and adaptable Excellent attention to detail and project management skills Effective verbal and written communication skills Proven track record to meet time frames and deliver high-quality output Willingness to learn and ability to tackle complex problems Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
Jul 26, 2025
Full time
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-East Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southeast Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 26, 2025
Contractor
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-East Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southeast Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Audit Manager job role for a Top 50, regional accountancy firm. Your new firm This market leading audit and advisory firm, with a large regional presence across the Northwest is seeking to appoint a new audit manager into their Liverpool office. This role has come around following an extended period of company growth and expansion within the last two years, presenting an excellent opportunity for an ambitious manager to add value and take their career to the next level. Overall, this is a fantastic choice for a candidate seeking to join a firm that truly values its workforce, making your career their priority, ensuring you develop as an audit professional and become part of the firm's ongoing success. Your new role As an audit manager, you will be responsible for taking an active role in allareas of an audit from planning through to completion. Your day-to-day dutieswill include being heavily involved in leading and managing audits, completingtricky and complex areas of fieldwork as well as finalising concluding reports.Additionally, you will take the lead in the coaching of juniors, reviewing andsupporting their audit work whilst providing valuable insights to clients.Alongside carrying out this high-quality audit work, you will receivecontinuous support throughout your role, reporting to senior managerssurrounding your progress and audit work. You will play a vital role in the growth of the office, building the audit portfolio and growing the team. Working alongside the office partner you will be involved in firm wide strategy, business development and marketing. What you'll need to succeed This progressive accountancy firm is seeking a professional audit manager (ACA / ACCA qualified) with extensive experienceworking in an audit team carrying out high-quality auditwork. Experience in all three aspects of an audit, the ability to manage a portfolio and plenty of exposure tocoaching junior members will allow you to be successful in this job role. This firm is looking for an individual withexcellent interpersonal and managerial skills with a strong commitment toproviding professional excellence to help you to build strong clientrelationships, as well as good analytical review skills. The ideal candidatewill be willing to learn and expand upon their own skillset as an auditprofessional. What you'll get in return This Liverpool based audit manager job role is an excellent opportunity to join a Top 50 accountancy firm that will give you exposure to a fantastic portfolio of clients whilst working in a people positive environment. You will also have the opportunity to get involved in all aspects of your clients' journey, ensuring you become a true business advisor. The organisation will offer you a competitive salary of up to circa £63000, which includes a healthy holiday package of 23 days + bank holidays. Additionally, the package offers an array of schemes and internal benefits, focusing on flexibility and prioritising your work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 26, 2025
Full time
Audit Manager job role for a Top 50, regional accountancy firm. Your new firm This market leading audit and advisory firm, with a large regional presence across the Northwest is seeking to appoint a new audit manager into their Liverpool office. This role has come around following an extended period of company growth and expansion within the last two years, presenting an excellent opportunity for an ambitious manager to add value and take their career to the next level. Overall, this is a fantastic choice for a candidate seeking to join a firm that truly values its workforce, making your career their priority, ensuring you develop as an audit professional and become part of the firm's ongoing success. Your new role As an audit manager, you will be responsible for taking an active role in allareas of an audit from planning through to completion. Your day-to-day dutieswill include being heavily involved in leading and managing audits, completingtricky and complex areas of fieldwork as well as finalising concluding reports.Additionally, you will take the lead in the coaching of juniors, reviewing andsupporting their audit work whilst providing valuable insights to clients.Alongside carrying out this high-quality audit work, you will receivecontinuous support throughout your role, reporting to senior managerssurrounding your progress and audit work. You will play a vital role in the growth of the office, building the audit portfolio and growing the team. Working alongside the office partner you will be involved in firm wide strategy, business development and marketing. What you'll need to succeed This progressive accountancy firm is seeking a professional audit manager (ACA / ACCA qualified) with extensive experienceworking in an audit team carrying out high-quality auditwork. Experience in all three aspects of an audit, the ability to manage a portfolio and plenty of exposure tocoaching junior members will allow you to be successful in this job role. This firm is looking for an individual withexcellent interpersonal and managerial skills with a strong commitment toproviding professional excellence to help you to build strong clientrelationships, as well as good analytical review skills. The ideal candidatewill be willing to learn and expand upon their own skillset as an auditprofessional. What you'll get in return This Liverpool based audit manager job role is an excellent opportunity to join a Top 50 accountancy firm that will give you exposure to a fantastic portfolio of clients whilst working in a people positive environment. You will also have the opportunity to get involved in all aspects of your clients' journey, ensuring you become a true business advisor. The organisation will offer you a competitive salary of up to circa £63000, which includes a healthy holiday package of 23 days + bank holidays. Additionally, the package offers an array of schemes and internal benefits, focusing on flexibility and prioritising your work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Working within the Global People Services (GPS) team, acting as a lead for the UK and Ireland, you'll be working with shaping strategy and acting as the source of truth for the business and clients in terms of employment legislation, local customs and expectations and performing benchmarking to ensure that GoGlobal's offering walks the balance between being competitive but also may be tailored to suit the budget needs of different clients. You will also act as the regional subject matter expert toward clients for special projects such as M&A deals as well as clients looking for other HR advisory and acting as back-up for the Payroll Manager for both countries. Our Country Leads have discretion to take decisions on timing of onboardings, actions to create or improve client satisfaction and determine the performance/development needs of direct reports. Role and Responsibilities: Meet and greet our clients and work with them for onboarding, offboarding and complex queries, act as the subject matter expert toward clients in terms of M&A/TUPE, payroll as a service matters and other HR advisory services Serve as an escalation point for our Account Managers/Clients as well as your own team of Local Representatives, guiding and developing them Keep up-to-date with the latest HR trends and regulatory changes in your region and communicate to the teams as applicable Provide on the ground support which can include answering employee and client queries through to arrangement and maintenance of local mandatory and supplementary benefits Familiar with payroll, having worked in a dual role previously is preferred. Act as a backup for the Payroll Manager, stepping in when required to support payroll processing and resolve any issues to ensure client workers are paid accurately and on time Work closely with Compliance, Regional Payroll Manager and Country Leads team to shape the strategy of the region, including proactively working to ensure processes and practices are suitable for clients, client employees and GoGlobal and recommend changes to our offering to enhance our competitive advantage Manage the Local Representatives and work together with Regional Payroll Manager for Payroll team to ensure the team have the training and development needed to operate independently, track and evaluate their work and act as a coach and mentor for them Other Ad Hoc Projects being requested Work experience as an HR Manager with payroll exposure, and a willingness to be involved in payroll processing when needed In-depth knowledge of labor legislation in the UK and Ireland Organizational skills Great verbal and written communication and negotiation skills Strong analytical and research skills Natural curiosity and love of collaboration Ability to navigate the needs of clients, client employees and internal stakeholders which includes creative problem solving Ability to grasp and use new technology efficiently and effectively Experience of managing and developing a team ABOUT US GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. Business & Corporate Services provided: Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting Finance Solutions: Accounting & Tax For more information, please visit OVERVIEW We Measure Success by Results, Not Hours Worked No timesheets. At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time. As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENT We Make Growing Your Career Possible We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world. Ready to take the next step in your career with us? Apply now! Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
Jul 25, 2025
Full time
Working within the Global People Services (GPS) team, acting as a lead for the UK and Ireland, you'll be working with shaping strategy and acting as the source of truth for the business and clients in terms of employment legislation, local customs and expectations and performing benchmarking to ensure that GoGlobal's offering walks the balance between being competitive but also may be tailored to suit the budget needs of different clients. You will also act as the regional subject matter expert toward clients for special projects such as M&A deals as well as clients looking for other HR advisory and acting as back-up for the Payroll Manager for both countries. Our Country Leads have discretion to take decisions on timing of onboardings, actions to create or improve client satisfaction and determine the performance/development needs of direct reports. Role and Responsibilities: Meet and greet our clients and work with them for onboarding, offboarding and complex queries, act as the subject matter expert toward clients in terms of M&A/TUPE, payroll as a service matters and other HR advisory services Serve as an escalation point for our Account Managers/Clients as well as your own team of Local Representatives, guiding and developing them Keep up-to-date with the latest HR trends and regulatory changes in your region and communicate to the teams as applicable Provide on the ground support which can include answering employee and client queries through to arrangement and maintenance of local mandatory and supplementary benefits Familiar with payroll, having worked in a dual role previously is preferred. Act as a backup for the Payroll Manager, stepping in when required to support payroll processing and resolve any issues to ensure client workers are paid accurately and on time Work closely with Compliance, Regional Payroll Manager and Country Leads team to shape the strategy of the region, including proactively working to ensure processes and practices are suitable for clients, client employees and GoGlobal and recommend changes to our offering to enhance our competitive advantage Manage the Local Representatives and work together with Regional Payroll Manager for Payroll team to ensure the team have the training and development needed to operate independently, track and evaluate their work and act as a coach and mentor for them Other Ad Hoc Projects being requested Work experience as an HR Manager with payroll exposure, and a willingness to be involved in payroll processing when needed In-depth knowledge of labor legislation in the UK and Ireland Organizational skills Great verbal and written communication and negotiation skills Strong analytical and research skills Natural curiosity and love of collaboration Ability to navigate the needs of clients, client employees and internal stakeholders which includes creative problem solving Ability to grasp and use new technology efficiently and effectively Experience of managing and developing a team ABOUT US GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. Business & Corporate Services provided: Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting Finance Solutions: Accounting & Tax For more information, please visit OVERVIEW We Measure Success by Results, Not Hours Worked No timesheets. At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time. As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENT We Make Growing Your Career Possible We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world. Ready to take the next step in your career with us? Apply now! Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
Real Chemistry Deepens Media and Technology Edge With Acquisition of Greater Than One Senior Account Manager, PR & Communications It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too.Weare looking to add to our alchemic mix of more than 2,000 talented professionals.At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Senior Account Manager to join our growing team! The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management. They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions. Senior Account Managers may also supervise Account Associates and Account Managers. The position offers a great opportunity for an individual to work with leading clients in the pharmaceutical, biotechnology, and medical devices. What you'll do: Develops presentations, creative briefs, PR materials and other internal/external communications that are strategic and meet the client's objectives. Ensures client feedback is gathered, understood and addressed as appropriate across all deliverables. Participates in development of clients' marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics' scope and approach. Evaluates and analyzes data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients. Partners with functional area-experts within the agency in support of integrated marketing campaigns. Oversees assigned project(s) fiscal performance by monitoring the teams' budget, billing, billable hours, developing monthly projections, and review activity reports and financial trackers. May supervise Account Associates and Account Managers to ensure they have a balanced workload, have the information and resource needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the Real Chemistry way, and provide guidance and support for career progression and performance. Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met. Maintains ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations. Establishes and meets internal client and project revenue targets. Participates in quarterly and annual strategic communications planning and business analysis. Manages multiple client projects of varying sizes in a fast-paced environment. May participate in new business development through proactively identifying and pursuing opportunities to grow existing business. This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Bachelor's degree or equivalent experience is required. Must have healthcare PR experience; integrated experience preferred. Excellent business communication skills Informal/formal presentation and writing skills; including presenting to clients Skilled in data communication Can explain complex technical terms, clinical trials, and studies pertaining to the brand Able to develop final documents and presentations Edit junior staff writing and presentation material Able to communicate critical information to management and the client Very comfortable working with clients directly. Able to develop solutions to client needs and problems: Collaborates with internal partners to strategize ideas Researches the market to identify trends and data to support ideas Understands program objectives and strategies Ability to direct and synthesize research for new business. Must be highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision. Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget. Have a professional presence, perform with a sense of urgency and with a profound client service orientation. Experience with Microsoft Office tools (PowerPoint, Word, and Excel). High energy, able to effectively operate in fast-paced, growing and evolving environment. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here . A Bit About the Integrated Communications Team In healthcare, getting the right information to the right person at the right time can make all the difference. Our Integrated Communications team understand the complexities of healthcare communications-from FDA decisions to biotech financing to the Inflation Reduction Act. Explore opportunities in public relations, crisis communications, public affairs, corporate communications, global inclusion & health equity, and more to make an impact with Real Chemistry's Integrated Communications team.
Jul 25, 2025
Full time
Real Chemistry Deepens Media and Technology Edge With Acquisition of Greater Than One Senior Account Manager, PR & Communications It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too.Weare looking to add to our alchemic mix of more than 2,000 talented professionals.At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Senior Account Manager to join our growing team! The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management. They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions. Senior Account Managers may also supervise Account Associates and Account Managers. The position offers a great opportunity for an individual to work with leading clients in the pharmaceutical, biotechnology, and medical devices. What you'll do: Develops presentations, creative briefs, PR materials and other internal/external communications that are strategic and meet the client's objectives. Ensures client feedback is gathered, understood and addressed as appropriate across all deliverables. Participates in development of clients' marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics' scope and approach. Evaluates and analyzes data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients. Partners with functional area-experts within the agency in support of integrated marketing campaigns. Oversees assigned project(s) fiscal performance by monitoring the teams' budget, billing, billable hours, developing monthly projections, and review activity reports and financial trackers. May supervise Account Associates and Account Managers to ensure they have a balanced workload, have the information and resource needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the Real Chemistry way, and provide guidance and support for career progression and performance. Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met. Maintains ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations. Establishes and meets internal client and project revenue targets. Participates in quarterly and annual strategic communications planning and business analysis. Manages multiple client projects of varying sizes in a fast-paced environment. May participate in new business development through proactively identifying and pursuing opportunities to grow existing business. This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Bachelor's degree or equivalent experience is required. Must have healthcare PR experience; integrated experience preferred. Excellent business communication skills Informal/formal presentation and writing skills; including presenting to clients Skilled in data communication Can explain complex technical terms, clinical trials, and studies pertaining to the brand Able to develop final documents and presentations Edit junior staff writing and presentation material Able to communicate critical information to management and the client Very comfortable working with clients directly. Able to develop solutions to client needs and problems: Collaborates with internal partners to strategize ideas Researches the market to identify trends and data to support ideas Understands program objectives and strategies Ability to direct and synthesize research for new business. Must be highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision. Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget. Have a professional presence, perform with a sense of urgency and with a profound client service orientation. Experience with Microsoft Office tools (PowerPoint, Word, and Excel). High energy, able to effectively operate in fast-paced, growing and evolving environment. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here . A Bit About the Integrated Communications Team In healthcare, getting the right information to the right person at the right time can make all the difference. Our Integrated Communications team understand the complexities of healthcare communications-from FDA decisions to biotech financing to the Inflation Reduction Act. Explore opportunities in public relations, crisis communications, public affairs, corporate communications, global inclusion & health equity, and more to make an impact with Real Chemistry's Integrated Communications team.
As the EMEA Technical Customer Success Manager, you will play a crucial role in driving client success across the EMEA region while coordinating efforts between headquarters and field teams. You will be the technical leader overseeing the customer relationship throughout the entire journey. As a hands-on technical expert, you'll also need project management and communication skills to effectively manage multiple customers during different phases of the product lifecycle. Your dual responsibilities will center around ensuring customer satisfaction and growth, while providing regional leadership to align field operations with the global strategy. This position is highly technical, requiring hands-on experience with complex Operational Technology (OT) environments. The ideal candidate will be able to support solutions within these environments, including troubleshooting, configuration, and performing system upgrades. A strong understanding of industrial networks, cybersecurity, and OT protocols is essential to success in this role. You must also be able to address technical challenges in OT ecosystems and offer practical, real-time support to ensure optimal performance. In this role, you will: Develop and implement strategies to improve customer satisfaction, retention, and expansion within the region. Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as the primary point of contact for technical matters. Onboarding & Training: Lead the onboarding process for new clients, ensuring smooth deployment, and provide comprehensive training to maximize product adoption. Technical Troubleshooting: Serve as the technical liaison for customers, resolving complex technical inquiries and collaborating with the customer support team and other internal technical teams for solutions. Proactive Account Management: Monitor customer health, proactively address challenges, and identify opportunities for upselling or cross-selling additional services or products. Account Renewals & Expansions: Manage the renewal process by demonstrating ongoing value to customers. Identify opportunities for growth within accounts, driving expanded product usage and adoption. Work with sales and leadership to accurately forecast renewals and mitigate churn. Customer Advocacy: Represent the voice of the customer within the organization, providing feedback to product, engineering, and marketing teams for continuous improvement. Product Expertise: Develop deep technical knowledge of products and services to assist customers with best practices, integrations, and custom configurations. Customer Success Planning: Collaborate with customers to define and track success metrics, ensuring alignment with business goals and continuous value delivery. Requirements: 5-7 years of proven experience as a technical customer success manager. Experience managing customer renewals and driving account expansion. Technical background in the cybersecurity space. Experience working in a start-up environment. Experience in managing relationships with enterprise clients. Leadership experience in a regional capacity, preferably within the EMEA region. Problem-Solving Skills: Ability to diagnose complex technical issues, propose solutions, and explain technical concepts to non-technical users. Communication Skills: Strong interpersonal and communication skills, with the ability to build rapport and clearly explain technical topics to customers at all levels. Project Management: Experience managing customer projects and delivering results within defined timelines. Customer-Centric Mindset: A proactive approach to understanding customer needs and the ability to advocate for their success both technically and strategically. Team Collaboration: Proven ability to work cross-functionally with sales, product, engineering, and marketing teams. Nice to have: OT cybersecurity experience. Experience managing and delivering recurring customer engagements (QBRs, EBRs, etc.).
Jul 25, 2025
Full time
As the EMEA Technical Customer Success Manager, you will play a crucial role in driving client success across the EMEA region while coordinating efforts between headquarters and field teams. You will be the technical leader overseeing the customer relationship throughout the entire journey. As a hands-on technical expert, you'll also need project management and communication skills to effectively manage multiple customers during different phases of the product lifecycle. Your dual responsibilities will center around ensuring customer satisfaction and growth, while providing regional leadership to align field operations with the global strategy. This position is highly technical, requiring hands-on experience with complex Operational Technology (OT) environments. The ideal candidate will be able to support solutions within these environments, including troubleshooting, configuration, and performing system upgrades. A strong understanding of industrial networks, cybersecurity, and OT protocols is essential to success in this role. You must also be able to address technical challenges in OT ecosystems and offer practical, real-time support to ensure optimal performance. In this role, you will: Develop and implement strategies to improve customer satisfaction, retention, and expansion within the region. Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as the primary point of contact for technical matters. Onboarding & Training: Lead the onboarding process for new clients, ensuring smooth deployment, and provide comprehensive training to maximize product adoption. Technical Troubleshooting: Serve as the technical liaison for customers, resolving complex technical inquiries and collaborating with the customer support team and other internal technical teams for solutions. Proactive Account Management: Monitor customer health, proactively address challenges, and identify opportunities for upselling or cross-selling additional services or products. Account Renewals & Expansions: Manage the renewal process by demonstrating ongoing value to customers. Identify opportunities for growth within accounts, driving expanded product usage and adoption. Work with sales and leadership to accurately forecast renewals and mitigate churn. Customer Advocacy: Represent the voice of the customer within the organization, providing feedback to product, engineering, and marketing teams for continuous improvement. Product Expertise: Develop deep technical knowledge of products and services to assist customers with best practices, integrations, and custom configurations. Customer Success Planning: Collaborate with customers to define and track success metrics, ensuring alignment with business goals and continuous value delivery. Requirements: 5-7 years of proven experience as a technical customer success manager. Experience managing customer renewals and driving account expansion. Technical background in the cybersecurity space. Experience working in a start-up environment. Experience in managing relationships with enterprise clients. Leadership experience in a regional capacity, preferably within the EMEA region. Problem-Solving Skills: Ability to diagnose complex technical issues, propose solutions, and explain technical concepts to non-technical users. Communication Skills: Strong interpersonal and communication skills, with the ability to build rapport and clearly explain technical topics to customers at all levels. Project Management: Experience managing customer projects and delivering results within defined timelines. Customer-Centric Mindset: A proactive approach to understanding customer needs and the ability to advocate for their success both technically and strategically. Team Collaboration: Proven ability to work cross-functionally with sales, product, engineering, and marketing teams. Nice to have: OT cybersecurity experience. Experience managing and delivering recurring customer engagements (QBRs, EBRs, etc.).
The SBTi is seeking Engagement and Customer Support Managers to help companies seeking subject matter expertise relating to the target validation process and the application of SBTi standards. These positions will be critical to improving the customer experience for companies interacting with SBTi Services, ensuring they understand the SBTi requirements for setting science-based targets and have support to discuss technical queries such as target updates, application of sector standards, or bioenergy accounting. A Target Validation Engagement Support Manager should expect to spend approximately 80% of their time communicating with some of the world's largest and most influential companies via calls and email, 10% of the time on continuing education as SBTi standards and validations evolve, and 10% of time consolidating customer feedback to improve the SBTi process. This role will include proactive engagement and outreach, as well as reactive support. This position will report to the Senior Manager of Validation Technical Engagement and Support within the Services department, based in London, UK. They will also closely collaborate with the Outreach G Engagement and Target Validation teams. This role plays an important part in achieving: An improved experience for companies and financial institutions before and after their validation process. This position should increase the satisfaction levels of individual companies and reinforce the credibility of the SBTi brand. You are a great fit for this role if you: Are confident in having daily conversations with sustainability managers from Fortune 500 companies about the SBTi validation process. Can break down broad technical concepts relating to GHG accounting and the SBTi standards, to support the resolution of company questions. Are passionate about providing excellent customer service to improve both the SBTi validation experience and reputation. Have a proven track record of delivering high-quality work and support to companies with GHG inventory development, or target setting, for example in sustainability consulting or climate tech. About the SBTi: The Science Based Targets Initiative (SBTi) is a global body enabling businesses to set ambitious emissions reductions targets in line with the latest climate science. It is focused on accelerating companies worldwide to halve emissions before 2030 and achieve net-zero emissions before 2050. The SBTi defines and promotes best practices in science-based target setting, offers resources and guidance to reduce barriers to adoption, and independently assesses and approves companies' targets. For more information, please visit Key responsibilities include: Technical Support: Provide prompt, accurate technical assistance to companies navigating the validation process for their science-based targets. Answer inquiries regarding the interpretation and application of SBTi standards and guidelines, including sector-specific standards and nuances. Customer Engagement: Build and maintain strong relationships with companies undergoing validation. Proactively reach out to customers to offer support and guidance before and following the validation process and at key milestones in the customer journey. Executive Communication: Engage directly with executives and sustainability managers at client companies, demonstrating a high level of professionalism and expertise. Conduct calls and meetings to address technical questions and provide strategic guidance on setting ambitious science-based targets. Cross-Team Collaboration: Work across international internal teams and departments to address gaps in the current customer journey. Have flexibility to support Outreach and Engagement, Target Validation, and Target Operation teams with outstanding customer needs. Documentation and Reporting: Maintain records of customer interactions and inquiries within CRM, including notes on technical issues and resolutions. Prepare regular reports summarizing customer support activities and key insights, and share findings with internal teams to inform continuous improvement efforts. Essential skills and experience needed: Bachelor's degree in a relevant field (e.g., Environmental Science, Sustainability, Business Administration) or equivalent experience. Strong understanding of greenhouse gas accounting principles, emissions reduction strategies, and sustainability practices. Experience with or understanding of SBTi resources and validation process. Candidates are expected to have a good foundation of the SBTi Standards and will continue to learn on the job. Experience and understanding of specific industry processes for a subset of sectors where SBTi has specific standards e.g. financial institutions, steel, cement, oil and gas, buildings, FLAG, etc. Professional, concise, and effective communication and English language skills, both written and verbal, with the ability to engage and interact with diverse stakeholders. Demonstrated experience in business-to-business customer support, client management, or a related field, preferably in the environmental or sustainability sector such as sustainability consulting or climate tech. Demonstrated ability to engage confidently and effectively with high-level contacts at large and influential corporations and/or financial institutions. Able to calmly and effectively handle high-pressure situations, such as major technical issues or customer complaints. Experience with customer success, support, and retention is preferential including key metrics. Willingness to speak up and navigate diffcult conversations internally and externally. Proficient with relevant digital tools such as customer relationship management (CRM) software and Google Suite. Belief in the SBTi mission and vision. Excitement to be a part of a 100% virtual, international team with some willingness for flexible work hours to collaborate with international colleagues. Multiple language fluency. (Mandarin, English, Spanish) The salary for this role will depend on location and experience level. This role is a fixed-term contract for 12 months with a high likelihood of extension. Interested candidates should be legally allowed to work in the countries specified. The SBTi cannot sponsor any working visas. If you are interested, please apply to this form: What we offer: Working in one of the most successful and fastest-growing initiatives driving climate action; Exciting and challenging tasks in a dynamic, international, innovative, and highly motivated team; Training and development; Attractive holiday package.
Jul 25, 2025
Full time
The SBTi is seeking Engagement and Customer Support Managers to help companies seeking subject matter expertise relating to the target validation process and the application of SBTi standards. These positions will be critical to improving the customer experience for companies interacting with SBTi Services, ensuring they understand the SBTi requirements for setting science-based targets and have support to discuss technical queries such as target updates, application of sector standards, or bioenergy accounting. A Target Validation Engagement Support Manager should expect to spend approximately 80% of their time communicating with some of the world's largest and most influential companies via calls and email, 10% of the time on continuing education as SBTi standards and validations evolve, and 10% of time consolidating customer feedback to improve the SBTi process. This role will include proactive engagement and outreach, as well as reactive support. This position will report to the Senior Manager of Validation Technical Engagement and Support within the Services department, based in London, UK. They will also closely collaborate with the Outreach G Engagement and Target Validation teams. This role plays an important part in achieving: An improved experience for companies and financial institutions before and after their validation process. This position should increase the satisfaction levels of individual companies and reinforce the credibility of the SBTi brand. You are a great fit for this role if you: Are confident in having daily conversations with sustainability managers from Fortune 500 companies about the SBTi validation process. Can break down broad technical concepts relating to GHG accounting and the SBTi standards, to support the resolution of company questions. Are passionate about providing excellent customer service to improve both the SBTi validation experience and reputation. Have a proven track record of delivering high-quality work and support to companies with GHG inventory development, or target setting, for example in sustainability consulting or climate tech. About the SBTi: The Science Based Targets Initiative (SBTi) is a global body enabling businesses to set ambitious emissions reductions targets in line with the latest climate science. It is focused on accelerating companies worldwide to halve emissions before 2030 and achieve net-zero emissions before 2050. The SBTi defines and promotes best practices in science-based target setting, offers resources and guidance to reduce barriers to adoption, and independently assesses and approves companies' targets. For more information, please visit Key responsibilities include: Technical Support: Provide prompt, accurate technical assistance to companies navigating the validation process for their science-based targets. Answer inquiries regarding the interpretation and application of SBTi standards and guidelines, including sector-specific standards and nuances. Customer Engagement: Build and maintain strong relationships with companies undergoing validation. Proactively reach out to customers to offer support and guidance before and following the validation process and at key milestones in the customer journey. Executive Communication: Engage directly with executives and sustainability managers at client companies, demonstrating a high level of professionalism and expertise. Conduct calls and meetings to address technical questions and provide strategic guidance on setting ambitious science-based targets. Cross-Team Collaboration: Work across international internal teams and departments to address gaps in the current customer journey. Have flexibility to support Outreach and Engagement, Target Validation, and Target Operation teams with outstanding customer needs. Documentation and Reporting: Maintain records of customer interactions and inquiries within CRM, including notes on technical issues and resolutions. Prepare regular reports summarizing customer support activities and key insights, and share findings with internal teams to inform continuous improvement efforts. Essential skills and experience needed: Bachelor's degree in a relevant field (e.g., Environmental Science, Sustainability, Business Administration) or equivalent experience. Strong understanding of greenhouse gas accounting principles, emissions reduction strategies, and sustainability practices. Experience with or understanding of SBTi resources and validation process. Candidates are expected to have a good foundation of the SBTi Standards and will continue to learn on the job. Experience and understanding of specific industry processes for a subset of sectors where SBTi has specific standards e.g. financial institutions, steel, cement, oil and gas, buildings, FLAG, etc. Professional, concise, and effective communication and English language skills, both written and verbal, with the ability to engage and interact with diverse stakeholders. Demonstrated experience in business-to-business customer support, client management, or a related field, preferably in the environmental or sustainability sector such as sustainability consulting or climate tech. Demonstrated ability to engage confidently and effectively with high-level contacts at large and influential corporations and/or financial institutions. Able to calmly and effectively handle high-pressure situations, such as major technical issues or customer complaints. Experience with customer success, support, and retention is preferential including key metrics. Willingness to speak up and navigate diffcult conversations internally and externally. Proficient with relevant digital tools such as customer relationship management (CRM) software and Google Suite. Belief in the SBTi mission and vision. Excitement to be a part of a 100% virtual, international team with some willingness for flexible work hours to collaborate with international colleagues. Multiple language fluency. (Mandarin, English, Spanish) The salary for this role will depend on location and experience level. This role is a fixed-term contract for 12 months with a high likelihood of extension. Interested candidates should be legally allowed to work in the countries specified. The SBTi cannot sponsor any working visas. If you are interested, please apply to this form: What we offer: Working in one of the most successful and fastest-growing initiatives driving climate action; Exciting and challenging tasks in a dynamic, international, innovative, and highly motivated team; Training and development; Attractive holiday package.
Proud to serve. Proud to keep justice going. Our Legal Officers play a critical role in helping deliver justice. If you're intent on serving the public by delivering excellent service, and are enthusiastic about working with the judiciary, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). About us As part of His Majesty's Courts and Tribunals Service (HMCTS)' the Tribunals directorate is responsible for the effective administration of Tribunals in England and Wales and non-devolved Tribunals in Scotland and Northern Ireland. We work with an independent judiciary across a wide range of jurisdictions to provide a fair, efficient and effective justice system. HMCTS is undertaking an ambitious reform programme. The programme will enhance the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK's position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. The programme includes creating high quality services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Your role Working within a Courts & Tribunals Service Centre (CTSC) or Regional Hearing Centre (RHC), you will support the effective administration of Tribunals business by undertaking a range of complex case work and assessment activity in order to determine how best to advance caseloads and remove any barriers to effective and timely case progression. Working as part of a team as well as independently, under the supervision of a Senior Legal Officer and leadership judiciary, the Legal Officer will make case management decisions as part of their delegated judicial powers. A Legal Officer will liaise with key stakeholders and HMCTS colleagues to ensure the effective administration of justice. The key purpose of the role Job Description Working closely with judiciary, legal professionals and tribunal administration teams, the Legal Officer will undertake initial assessments on a range of incoming tribunals work, including case files, applications, and correspondence in order to establish the level of authority and expertise needed to address the case and determine the most effective route for case progression. Working to delegated judicial functions, the Legal Officer will provide ongoing and proactive management of caseloads, identifying any barriers or risks to effective case progression and developing interventions or actions to resolve these, liaising with a range of stakeholders and the public. The Legal Officer will be expected to evidence a strong understanding of functioning across tribunals and may be required to provide cross jurisdictional expertise. Development HMCTS are committed to learning and development and aim to grow talent from within where possible. To this end, a key benefit for our Legal Officers/Tribunal Caseworkers is the opportunity to apply for entry to the HMCTS legal apprenticeship scheme which runs an internal intake annually. This apprenticeship scheme supports training of staff in this role to become fully qualified solicitors and career progression into the role of legal adviser in the magistrates court or legal team manager within tribunals. The legal apprenticeship is completed over a 3 - 6 year period depending on your previous qualifications and entry point to the scheme. Customer service and standards Promotes user focussed activity and standards - has strong written and interpersonal skills utilising principles of Human Voice of Justice. Contributes to SOC (Standard Operating Controls), SAF (Service Assurance Framework) - leads on maintaining standards of service and identifies areas for improvement Management of complaints and services failures. The key objectives of the role include: Initial Case Assessment The Legal Officer will be required to undertake initial assessment on incoming tribunals documentation and liaise with various stakeholders, including service users, to ensure effective case progression. This will include: Identifying that claims / appeals have been lodged within the relevant timelines. Ensuring that claims / appeals are being addressed by the correct tribunal and at the correct tribunal tier. Ensuring any relevant fees have been paid by claimants / appellants. Ensuring claims / appeals are made on the correct. documentation and that all of the information necessary to progress the case is present. Ensuring claims and appeals are allocated to the correct appeal type and where appropriate listing track. Triaging of referrals to appropriate authority. Providing instructions to administrative staff. Case Management Operating under delegated judicial functions, manage the case by removing barriers to its progression and ensuring efficient allocation of tribunal resources. This will include: Drafting and issuing directions to parties to file evidence and other documents. Providing listing instructions to administrative staff. Ensuring the panel composition is appropriate to the case. Ensuring interpreter requirements are identified. Undertaking case management appointments. Checking cases for readiness ahead of hearings. Communicating and engaging with parties to an appeal to ensure effective case progression. Undertaking a range of high-quality casework, including complex casework. Providing flexible technical case support as required. Applications from parties to the appeal Working to delegated judicial powers, Legal Officers/Tribunal Caseworkers will be expected to identify and sift applications, making decisions on: Postponing hearings. Transferring proceedings to another region or jurisdiction. Withdrawing proceedings. Extending and varying time to comply with an aspect of procedure rules. Expediting a hearing. Considering reasonable adjustments to make hearings more accessible to parties. Multi-Jurisdictional Expertise Operating within a regional cluster, the Legal Officers/Tribunal Caseworkers may be expected to develop expertise across a number of tribunal jurisdictions in order to provide flexible technical case support. Communicating with key stakeholders Ensuring effective engagement with judiciary, user groups and representative organisations in order to progress tribunals work effectively. Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues. Administration Undertake any administration necessary to support the effective delivery of the Legal Officer/Tribunal Caseworker role, ensuring: All relevant documentation is completed fully, accurately and in timely manner. All physical and electronic tribunal case files and records are maintained in accordance with policy and data protection protocols. Accountability The Legal Officer/Tribunal Caseworker will report to a manager within a Courts & Tribunals Service Centre or Regional Hearing Centre. When working under delegated judicial functions, the Legal Officer/Tribunal Caseworker will receive significant technical input and direction from the relevant tribunal judiciary. Experience A law degree or equivalent technical experience is desirable. The equivalent technical experience has been defined as: "The demonstration of a transferable decision-making aptitude, working within a set framework or guidance and previous precedents, under a form of supervision" Operational Delivery in HMCTS This role is part of the Legal Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in: Face-to face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example staff at the County Courts Money-Claims Centre and Courts and Tribunal administration. Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but we cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time . click apply for full job details
Jul 25, 2025
Full time
Proud to serve. Proud to keep justice going. Our Legal Officers play a critical role in helping deliver justice. If you're intent on serving the public by delivering excellent service, and are enthusiastic about working with the judiciary, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). About us As part of His Majesty's Courts and Tribunals Service (HMCTS)' the Tribunals directorate is responsible for the effective administration of Tribunals in England and Wales and non-devolved Tribunals in Scotland and Northern Ireland. We work with an independent judiciary across a wide range of jurisdictions to provide a fair, efficient and effective justice system. HMCTS is undertaking an ambitious reform programme. The programme will enhance the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK's position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. The programme includes creating high quality services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Your role Working within a Courts & Tribunals Service Centre (CTSC) or Regional Hearing Centre (RHC), you will support the effective administration of Tribunals business by undertaking a range of complex case work and assessment activity in order to determine how best to advance caseloads and remove any barriers to effective and timely case progression. Working as part of a team as well as independently, under the supervision of a Senior Legal Officer and leadership judiciary, the Legal Officer will make case management decisions as part of their delegated judicial powers. A Legal Officer will liaise with key stakeholders and HMCTS colleagues to ensure the effective administration of justice. The key purpose of the role Job Description Working closely with judiciary, legal professionals and tribunal administration teams, the Legal Officer will undertake initial assessments on a range of incoming tribunals work, including case files, applications, and correspondence in order to establish the level of authority and expertise needed to address the case and determine the most effective route for case progression. Working to delegated judicial functions, the Legal Officer will provide ongoing and proactive management of caseloads, identifying any barriers or risks to effective case progression and developing interventions or actions to resolve these, liaising with a range of stakeholders and the public. The Legal Officer will be expected to evidence a strong understanding of functioning across tribunals and may be required to provide cross jurisdictional expertise. Development HMCTS are committed to learning and development and aim to grow talent from within where possible. To this end, a key benefit for our Legal Officers/Tribunal Caseworkers is the opportunity to apply for entry to the HMCTS legal apprenticeship scheme which runs an internal intake annually. This apprenticeship scheme supports training of staff in this role to become fully qualified solicitors and career progression into the role of legal adviser in the magistrates court or legal team manager within tribunals. The legal apprenticeship is completed over a 3 - 6 year period depending on your previous qualifications and entry point to the scheme. Customer service and standards Promotes user focussed activity and standards - has strong written and interpersonal skills utilising principles of Human Voice of Justice. Contributes to SOC (Standard Operating Controls), SAF (Service Assurance Framework) - leads on maintaining standards of service and identifies areas for improvement Management of complaints and services failures. The key objectives of the role include: Initial Case Assessment The Legal Officer will be required to undertake initial assessment on incoming tribunals documentation and liaise with various stakeholders, including service users, to ensure effective case progression. This will include: Identifying that claims / appeals have been lodged within the relevant timelines. Ensuring that claims / appeals are being addressed by the correct tribunal and at the correct tribunal tier. Ensuring any relevant fees have been paid by claimants / appellants. Ensuring claims / appeals are made on the correct. documentation and that all of the information necessary to progress the case is present. Ensuring claims and appeals are allocated to the correct appeal type and where appropriate listing track. Triaging of referrals to appropriate authority. Providing instructions to administrative staff. Case Management Operating under delegated judicial functions, manage the case by removing barriers to its progression and ensuring efficient allocation of tribunal resources. This will include: Drafting and issuing directions to parties to file evidence and other documents. Providing listing instructions to administrative staff. Ensuring the panel composition is appropriate to the case. Ensuring interpreter requirements are identified. Undertaking case management appointments. Checking cases for readiness ahead of hearings. Communicating and engaging with parties to an appeal to ensure effective case progression. Undertaking a range of high-quality casework, including complex casework. Providing flexible technical case support as required. Applications from parties to the appeal Working to delegated judicial powers, Legal Officers/Tribunal Caseworkers will be expected to identify and sift applications, making decisions on: Postponing hearings. Transferring proceedings to another region or jurisdiction. Withdrawing proceedings. Extending and varying time to comply with an aspect of procedure rules. Expediting a hearing. Considering reasonable adjustments to make hearings more accessible to parties. Multi-Jurisdictional Expertise Operating within a regional cluster, the Legal Officers/Tribunal Caseworkers may be expected to develop expertise across a number of tribunal jurisdictions in order to provide flexible technical case support. Communicating with key stakeholders Ensuring effective engagement with judiciary, user groups and representative organisations in order to progress tribunals work effectively. Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues. Administration Undertake any administration necessary to support the effective delivery of the Legal Officer/Tribunal Caseworker role, ensuring: All relevant documentation is completed fully, accurately and in timely manner. All physical and electronic tribunal case files and records are maintained in accordance with policy and data protection protocols. Accountability The Legal Officer/Tribunal Caseworker will report to a manager within a Courts & Tribunals Service Centre or Regional Hearing Centre. When working under delegated judicial functions, the Legal Officer/Tribunal Caseworker will receive significant technical input and direction from the relevant tribunal judiciary. Experience A law degree or equivalent technical experience is desirable. The equivalent technical experience has been defined as: "The demonstration of a transferable decision-making aptitude, working within a set framework or guidance and previous precedents, under a form of supervision" Operational Delivery in HMCTS This role is part of the Legal Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in: Face-to face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example staff at the County Courts Money-Claims Centre and Courts and Tribunal administration. Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but we cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time . click apply for full job details
Hello! To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in. We look forward to learning more about you! Business Development Director page is loaded Business Development Director Apply locations United Kingdom - Remote time type Full time posted on Posted 30+ Days Ago job requisition id REQ_44904 Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Job Details: Job Summary: This role is responsible for identifying, advocating and pursuing business development opportunities related to business growth within the EMEA region. Responsibility includes developing and implementing sales and marketing strategies, specifically targeting rail operators and regional transport authorities in all cities. Working within the Growth team incorporating operations, solutions, commercial, bids & proposals, the responsibility is to both retain and grow our existing customer base as well as lead on numerous large new opportunities and tenders, with the backing of the larger Cubic global team. This role typically works under limited supervision and direction and will regularly exercise discretionary and substantial decision-making authority. An entrepreneurial mind-set is critical. Essential Job Duties and Responsibilities: Owns and drives and implements the growth strategy for EMEA in line with the company strategy Develops and executes business plan related goals including revenue, bookings and profit Develops strategic business and political relationships with Ministers, regional transport authorities, regional political leaders, treasury, etc Drive digital marketing strategy, leveraging channels, tools and social media to develop new business Develops and executes opportunity specific capture plans and strategies to ensure customer engagement is being performed based on best practice Influences to ensure the right level of internal support is obtained to place Cubic in a leading position, maintaining a productive relationship with the business and engineering teams Develops thought leadership issues white papers to position Cubic as a leader with EMEA Contract revenue/values between 5m - 100m Exemplar CRM administration discipline (Salesforce), performing appropriate, accurate and realistic reporting and forecasting utilizing CRM data - leading by example Helps oversee the timely production and compilation of quality written submissions for pre-qualification documents and tender quality statements Ensures our solutions and product teams have access to clients and market influencers such as consultants Improves competitive position by recommending new applications of systems, providing information on the technical development of systems and assisting in program planning Maintains a thorough understanding of products, price to win, competition, market forces and customer needs in EMEA transportation. Comply with Cubic's values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: Experience in successfully winning and growing business in transportation Have an established contact and relationship base within the transportation industry at all levels Complete understanding of the rail fare engine/central booking engine stakeholders and the industry standards & requirements by sales channel (mobile, TVM's, ticket office, Onboard mPOS, etc) Thorough understanding of rail ticketing & payments, account-based ticketing, legacy closed loop card solutions, MaaS, journey planning, industry hardware requirements (gates, readers, validators, TVM's, etc) Open / Closed Loop and Private Label transit card experience/knowledge Mobile wallet understanding (ApplePay, GooglePay,etc) A thorough understanding of retail and validation of all rail ticket/token types Experience in selling services, systems and/or products and recording data in Salesforce or similar tool Experience in securing large contract sales Evidence of significant deal closure (likely to be multi-million value deals) with system and service elements Account Management experience Complex sales management experience with cross-functional teams Ability to manage capture teams Experience building and maintaining client relationships Deal shaping and negotiation skills Computer literacy Desirable: Project/Program management experience Industry experience Sales methodology training such as Shipley or Miller Heiman Expert knowledge of the public transportation sector in general Education and qualifications Essential: Qualifications in Marketing, Engineering or Management or Marketing or equivalent relevant on the job experience Personal Qualities Strong customer focus, ability to build trusted and lasting relationships. Good listening skills and empathy Ability to prioritise work, complete multiple tasks and work under deadlines. Ability to make substantial decisions without supervision Must have excellent interpersonal and negotiation skills with a keen business and technical awareness Must be self-motivated, creative and have the ability to work closely in a team environment with other departments and individuals at all levels in the organisation Extensive travel required - May be required to travel domestically and internationally and work off hours, in-line with customer requirements Positive attitude with the ability to embrace change The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee About Us Cubic creates and delivers technology solutions in transportation that make people's lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions. Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
Jul 25, 2025
Full time
Hello! To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in. We look forward to learning more about you! Business Development Director page is loaded Business Development Director Apply locations United Kingdom - Remote time type Full time posted on Posted 30+ Days Ago job requisition id REQ_44904 Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Job Details: Job Summary: This role is responsible for identifying, advocating and pursuing business development opportunities related to business growth within the EMEA region. Responsibility includes developing and implementing sales and marketing strategies, specifically targeting rail operators and regional transport authorities in all cities. Working within the Growth team incorporating operations, solutions, commercial, bids & proposals, the responsibility is to both retain and grow our existing customer base as well as lead on numerous large new opportunities and tenders, with the backing of the larger Cubic global team. This role typically works under limited supervision and direction and will regularly exercise discretionary and substantial decision-making authority. An entrepreneurial mind-set is critical. Essential Job Duties and Responsibilities: Owns and drives and implements the growth strategy for EMEA in line with the company strategy Develops and executes business plan related goals including revenue, bookings and profit Develops strategic business and political relationships with Ministers, regional transport authorities, regional political leaders, treasury, etc Drive digital marketing strategy, leveraging channels, tools and social media to develop new business Develops and executes opportunity specific capture plans and strategies to ensure customer engagement is being performed based on best practice Influences to ensure the right level of internal support is obtained to place Cubic in a leading position, maintaining a productive relationship with the business and engineering teams Develops thought leadership issues white papers to position Cubic as a leader with EMEA Contract revenue/values between 5m - 100m Exemplar CRM administration discipline (Salesforce), performing appropriate, accurate and realistic reporting and forecasting utilizing CRM data - leading by example Helps oversee the timely production and compilation of quality written submissions for pre-qualification documents and tender quality statements Ensures our solutions and product teams have access to clients and market influencers such as consultants Improves competitive position by recommending new applications of systems, providing information on the technical development of systems and assisting in program planning Maintains a thorough understanding of products, price to win, competition, market forces and customer needs in EMEA transportation. Comply with Cubic's values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: Experience in successfully winning and growing business in transportation Have an established contact and relationship base within the transportation industry at all levels Complete understanding of the rail fare engine/central booking engine stakeholders and the industry standards & requirements by sales channel (mobile, TVM's, ticket office, Onboard mPOS, etc) Thorough understanding of rail ticketing & payments, account-based ticketing, legacy closed loop card solutions, MaaS, journey planning, industry hardware requirements (gates, readers, validators, TVM's, etc) Open / Closed Loop and Private Label transit card experience/knowledge Mobile wallet understanding (ApplePay, GooglePay,etc) A thorough understanding of retail and validation of all rail ticket/token types Experience in selling services, systems and/or products and recording data in Salesforce or similar tool Experience in securing large contract sales Evidence of significant deal closure (likely to be multi-million value deals) with system and service elements Account Management experience Complex sales management experience with cross-functional teams Ability to manage capture teams Experience building and maintaining client relationships Deal shaping and negotiation skills Computer literacy Desirable: Project/Program management experience Industry experience Sales methodology training such as Shipley or Miller Heiman Expert knowledge of the public transportation sector in general Education and qualifications Essential: Qualifications in Marketing, Engineering or Management or Marketing or equivalent relevant on the job experience Personal Qualities Strong customer focus, ability to build trusted and lasting relationships. Good listening skills and empathy Ability to prioritise work, complete multiple tasks and work under deadlines. Ability to make substantial decisions without supervision Must have excellent interpersonal and negotiation skills with a keen business and technical awareness Must be self-motivated, creative and have the ability to work closely in a team environment with other departments and individuals at all levels in the organisation Extensive travel required - May be required to travel domestically and internationally and work off hours, in-line with customer requirements Positive attitude with the ability to embrace change The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee About Us Cubic creates and delivers technology solutions in transportation that make people's lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions. Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
Director, Int'l Strategy and M&A - Europe page is loaded Director, Int'l Strategy and M&A - Europe Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R8 A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Are you ready to make a significant impact on a global scale? We are seeking a dynamic and experienced Director of International Strategy, M&A - Europe to join our team. Reporting to the Executive Vice President of Strategy, M&A, and Business Partnerships, this pivotal role is integral to our Strategy and M&A team, focusing on corporate strategy, transaction execution, and international business development. Based at our London Euston office with hybrid working available. This position is central to our Strategy and M&A team, tasked with driving corporate strategy, transaction execution, and international business development across Europe and Africa. The Director will lead the design and implementation of strategic plans, ensuring alignment with corporate goals and collaborating with senior leadership and cross-functional teams. Key Responsibilities: Lead and participate in the design and iteration of corporate strategy. Guide the strategic planning process and advise the Senior Leadership Team. Ensure departmental, brand, and regional strategies align with overall business goals. Support the review and reporting of business strategy with senior stakeholders. Partner with the EU Executive team to identify new growth opportunities in Europe and Africa. Lead initiatives to improve financial, operational, and commercial efficiency. Educate and train internal departments about corporate and M&A strategy. Facilitate communication between the Senior US Executive team and the EA business. Play a key role in corporate acquisitions, joint ventures, and divestitures. Participate in direct investments and venture capital accelerators. Facilitate knowledge transfer to institutionalize corporate development knowledge. Challenge assumptions and establish best practices to enhance M&A capabilities. The ideal candidate will possess a strong proficiency in Excel and financial modeling, along with a deep understanding of finance and accounting concepts, including industry-standard valuation methodologies. You will demonstrate exceptional project management skills, capable of handling multiple priorities under aggressive timelines, and effectively communicating complex financial concepts to non-financial peers and managers. With intellectual curiosity and a drive to deliver results, you thrive in fast-paced, dynamic environments, adept at managing both internal and external resources. You are willing to challenge assumptions and the status quo to establish best practices and enhance M&A capabilities within the team. A Bachelor's degree in Accounting or Finance is required, with an MBA preferred, complemented by over seven years of experience in consulting, private equity, investment banking, or corporate development. In return we offer a competitive package including 24 days annual leave, pension matched up to 9% contribution, bonus, LTI and medical. For more information on our company, our brands and our culture visit us at When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679 and any successor legislation. Candidate Privacy Notice . About Us Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li'l Critters, Water Pik and FLAWLESS. Founded in 1846, we have operations globally and are listed in the S&P 500.
Jul 25, 2025
Full time
Director, Int'l Strategy and M&A - Europe page is loaded Director, Int'l Strategy and M&A - Europe Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R8 A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Are you ready to make a significant impact on a global scale? We are seeking a dynamic and experienced Director of International Strategy, M&A - Europe to join our team. Reporting to the Executive Vice President of Strategy, M&A, and Business Partnerships, this pivotal role is integral to our Strategy and M&A team, focusing on corporate strategy, transaction execution, and international business development. Based at our London Euston office with hybrid working available. This position is central to our Strategy and M&A team, tasked with driving corporate strategy, transaction execution, and international business development across Europe and Africa. The Director will lead the design and implementation of strategic plans, ensuring alignment with corporate goals and collaborating with senior leadership and cross-functional teams. Key Responsibilities: Lead and participate in the design and iteration of corporate strategy. Guide the strategic planning process and advise the Senior Leadership Team. Ensure departmental, brand, and regional strategies align with overall business goals. Support the review and reporting of business strategy with senior stakeholders. Partner with the EU Executive team to identify new growth opportunities in Europe and Africa. Lead initiatives to improve financial, operational, and commercial efficiency. Educate and train internal departments about corporate and M&A strategy. Facilitate communication between the Senior US Executive team and the EA business. Play a key role in corporate acquisitions, joint ventures, and divestitures. Participate in direct investments and venture capital accelerators. Facilitate knowledge transfer to institutionalize corporate development knowledge. Challenge assumptions and establish best practices to enhance M&A capabilities. The ideal candidate will possess a strong proficiency in Excel and financial modeling, along with a deep understanding of finance and accounting concepts, including industry-standard valuation methodologies. You will demonstrate exceptional project management skills, capable of handling multiple priorities under aggressive timelines, and effectively communicating complex financial concepts to non-financial peers and managers. With intellectual curiosity and a drive to deliver results, you thrive in fast-paced, dynamic environments, adept at managing both internal and external resources. You are willing to challenge assumptions and the status quo to establish best practices and enhance M&A capabilities within the team. A Bachelor's degree in Accounting or Finance is required, with an MBA preferred, complemented by over seven years of experience in consulting, private equity, investment banking, or corporate development. In return we offer a competitive package including 24 days annual leave, pension matched up to 9% contribution, bonus, LTI and medical. For more information on our company, our brands and our culture visit us at When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679 and any successor legislation. Candidate Privacy Notice . About Us Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li'l Critters, Water Pik and FLAWLESS. Founded in 1846, we have operations globally and are listed in the S&P 500.
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. About the role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee post-launch customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams • Key point of contact for all program and delivery related questions for program sponsors across client organizations • Develop and build strong relationships with key client stakeholders • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Program Implementation & Launch • Project manage the client implementation process, from the internal alignment call to understand program scope, to program launch • Coordinate to brief and include Solutions Leads, Coaching Services, Tech Ops teams in the implementation process as needed • Working closely with EZRA's Operational Business Partner team to project manage the set-up of our more complex elements such as EZRA's Launchpad, Credit Card payments, integrations and localized solutions • Facilitate client discussions to reach program design and go live decisions, working with Solutions Leads, where applicable • Consult on best practice and communication strategies to drive high adoption and engagement. Finalizing program communication collateral from templates (brochures, webinar decks) and drafting tailored collateral in partnership with Solutions Lead and BD where needed • Work in partnership with Coaching Solutions to onboard coaches to the program effectively ensure the coaches are clear on the clients' objectives and needs • Collect and process participant data to ensure a timely and accurate launch • Host coach and participant launches sessions, where applicable • Effectively communicate with cross-functional departments that support the overall client and participant experience, including Coaching Services, Solutions Team, Tech and Finance • Key day-to-day relationship contact for our client stakeholders during the implementation phase • Become SMEs in EZRA's core Propositions and Solutions, understanding capability and ongoing iterations through regular training and learning interventions • Ensure coaches are kept up-to-date on any updates to the program or within the client organization Revenue management • Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed • Contribute to the regional team's revenue recognition targets Reporting and insights • Work in collaboration with Sales and the rest of the account team to understand each clients' needs and priorities to optimize the reporting provided • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps • Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity • Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate • Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal • Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Systems, invoicing and revenue tracking • Daily use of project management tool to ensure accurate and timely implementation of all programs • Build out of online intake form data capturing mandatory data ahead of launch • Coordinate billing instructions for finance to execute invoices • Keep accurate tracking of where clients' spend is against prepay balances Additional responsibilities • Help EZRA evolve existing and new processes that will enhance the client and participant experience About you 3+ years of Customer Success or related corporate experience Experienced client relationship manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer Your own world-class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Private medical insurance Pension scheme Life insurance Flexible working hours We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Jul 25, 2025
Full time
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. About the role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee post-launch customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams • Key point of contact for all program and delivery related questions for program sponsors across client organizations • Develop and build strong relationships with key client stakeholders • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Program Implementation & Launch • Project manage the client implementation process, from the internal alignment call to understand program scope, to program launch • Coordinate to brief and include Solutions Leads, Coaching Services, Tech Ops teams in the implementation process as needed • Working closely with EZRA's Operational Business Partner team to project manage the set-up of our more complex elements such as EZRA's Launchpad, Credit Card payments, integrations and localized solutions • Facilitate client discussions to reach program design and go live decisions, working with Solutions Leads, where applicable • Consult on best practice and communication strategies to drive high adoption and engagement. Finalizing program communication collateral from templates (brochures, webinar decks) and drafting tailored collateral in partnership with Solutions Lead and BD where needed • Work in partnership with Coaching Solutions to onboard coaches to the program effectively ensure the coaches are clear on the clients' objectives and needs • Collect and process participant data to ensure a timely and accurate launch • Host coach and participant launches sessions, where applicable • Effectively communicate with cross-functional departments that support the overall client and participant experience, including Coaching Services, Solutions Team, Tech and Finance • Key day-to-day relationship contact for our client stakeholders during the implementation phase • Become SMEs in EZRA's core Propositions and Solutions, understanding capability and ongoing iterations through regular training and learning interventions • Ensure coaches are kept up-to-date on any updates to the program or within the client organization Revenue management • Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed • Contribute to the regional team's revenue recognition targets Reporting and insights • Work in collaboration with Sales and the rest of the account team to understand each clients' needs and priorities to optimize the reporting provided • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps • Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity • Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate • Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal • Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Systems, invoicing and revenue tracking • Daily use of project management tool to ensure accurate and timely implementation of all programs • Build out of online intake form data capturing mandatory data ahead of launch • Coordinate billing instructions for finance to execute invoices • Keep accurate tracking of where clients' spend is against prepay balances Additional responsibilities • Help EZRA evolve existing and new processes that will enhance the client and participant experience About you 3+ years of Customer Success or related corporate experience Experienced client relationship manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer Your own world-class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Private medical insurance Pension scheme Life insurance Flexible working hours We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Please ensure you complete an application directly via the GAP Group Website. Our team is the best in the industry - is it time for you to join us? The Role: Reporting directly to the Regional Sales Manager, the Area Sales Representative (ASR) will be responsible for maximising hire revenue opportunities from existing customers and winning new business. This will include regular visibility and relationship building at site and regional office level and attending depot/customer trade days to promote our product offering. The ASR will also work with various stakeholders across the GAP Group network including Major Accounts Directors and their sales teams, to ensure pro-active promotion of hire opportunities for hire equipment within our existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the construction/hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment to construction and key infrastructure throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. Benefits include: Competitive salary and bonus scheme Company Car Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Jul 25, 2025
Full time
Please ensure you complete an application directly via the GAP Group Website. Our team is the best in the industry - is it time for you to join us? The Role: Reporting directly to the Regional Sales Manager, the Area Sales Representative (ASR) will be responsible for maximising hire revenue opportunities from existing customers and winning new business. This will include regular visibility and relationship building at site and regional office level and attending depot/customer trade days to promote our product offering. The ASR will also work with various stakeholders across the GAP Group network including Major Accounts Directors and their sales teams, to ensure pro-active promotion of hire opportunities for hire equipment within our existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the construction/hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment to construction and key infrastructure throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. Benefits include: Competitive salary and bonus scheme Company Car Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Press Tab to Move to Skip to Content Link JOB BAND: D CONTRACT TYPE: Permanent, Full-time LOCATION: BBC Radio Sussex (Brighton) or BBC Radio Surrey (Guildford) PROPOSED SALARY RANGE: £42,500 - £54,750 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE BBC Radio Sussex and BBC Radio Surrey has a rare opportunity for a talented and dynamic leader to oversee our sports coverage across Sussex, Surrey and North East Hampshire. You'll have the ability to lead a team that tells stories from across the region, in a creative way that engages our audience. You'll have the ability to recognise how we can share our stories in a variety of ways, on radio, our digital services and potentially on television as well. You'll have excellent planning and organisational skills with the ability to work to deadlines. WHY JOIN THE TEAM Each season, we celebrate and commiserate with our key football clubs such as Brighton and Hove Albion and Aldershot Town and we are also proud to offer ball by ball commentary of Sussex and Surrey cricket. However, our sports coverage is about far more than that. We produce a weekly show called 'Game Changers', telling often untold stories from a whole range of sports. YOUR KEY RESPONSIBILITIES AND IMPACT: Our sport isn't just about Saturday afternoons and our sports bulletins, it's an integral part of what we do across our output, so a key part of this role is : making sure we deliver the best content, appealing to not only to the die-hard fans but those with just a passing interest as well. We also strive to deliver original and exclusive content for our audience. Our radio stations remain important, but you also need to ensure that we deliver the very best content across our digital and social media platforms, as well as liaising with colleagues in regional television. You will be an integral part of the leadership team, working in a collaborative way with other leaders. You will also help to drive forward diversity and inclusivity, both within your team and across the output. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: The right candidate will have strong interpersonal skills and an ability to lead a team and get the most from them. You'll have a clear idea on how to take our sports output to the next level, delivering content that reaches as much of the audience as possible. You will have a core understanding of journalism law and the importance of adhering to the BBC's Editorial Guidelines. You will be brimming with ideas for great content. You'll understand how to tell a story in a way in which our listeners can understand and engage with. You will really care about reaching and engaging with a truly diverse audience. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. • Excellent career and professional development. • Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. • A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Jul 25, 2025
Full time
Press Tab to Move to Skip to Content Link JOB BAND: D CONTRACT TYPE: Permanent, Full-time LOCATION: BBC Radio Sussex (Brighton) or BBC Radio Surrey (Guildford) PROPOSED SALARY RANGE: £42,500 - £54,750 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE BBC Radio Sussex and BBC Radio Surrey has a rare opportunity for a talented and dynamic leader to oversee our sports coverage across Sussex, Surrey and North East Hampshire. You'll have the ability to lead a team that tells stories from across the region, in a creative way that engages our audience. You'll have the ability to recognise how we can share our stories in a variety of ways, on radio, our digital services and potentially on television as well. You'll have excellent planning and organisational skills with the ability to work to deadlines. WHY JOIN THE TEAM Each season, we celebrate and commiserate with our key football clubs such as Brighton and Hove Albion and Aldershot Town and we are also proud to offer ball by ball commentary of Sussex and Surrey cricket. However, our sports coverage is about far more than that. We produce a weekly show called 'Game Changers', telling often untold stories from a whole range of sports. YOUR KEY RESPONSIBILITIES AND IMPACT: Our sport isn't just about Saturday afternoons and our sports bulletins, it's an integral part of what we do across our output, so a key part of this role is : making sure we deliver the best content, appealing to not only to the die-hard fans but those with just a passing interest as well. We also strive to deliver original and exclusive content for our audience. Our radio stations remain important, but you also need to ensure that we deliver the very best content across our digital and social media platforms, as well as liaising with colleagues in regional television. You will be an integral part of the leadership team, working in a collaborative way with other leaders. You will also help to drive forward diversity and inclusivity, both within your team and across the output. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: The right candidate will have strong interpersonal skills and an ability to lead a team and get the most from them. You'll have a clear idea on how to take our sports output to the next level, delivering content that reaches as much of the audience as possible. You will have a core understanding of journalism law and the importance of adhering to the BBC's Editorial Guidelines. You will be brimming with ideas for great content. You'll understand how to tell a story in a way in which our listeners can understand and engage with. You will really care about reaching and engaging with a truly diverse audience. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. • Excellent career and professional development. • Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. • A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
The Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients- measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR). Primary Responsibilities Work with your assigned clients to build a mutually agreed upon 'Success Plan' with performance objectives and critical milestones Build and sustain relationships with key stakeholders and decision makers, including C-level executives in assigned accounts with the goal of becoming a trusted advisor throughout the client base Conduct Executive Business Reviews to understand current adoption and deployment, business relationship and general issues and leverage them to better position company's full portfolio for expansion Facilitate the involvement of the broader company's family including Support, Product Management, Product Development, Services, Marketing, Partners and Solution Engineering to ensure client success and to meet account performance objectives / customers' expectations Work with clients and Marketing to create referenceable accounts, case studies, webinars and more Drive attendance to company events Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices. Key Success Criteria Track record of exceeding renewal targets and client satisfaction ratings Ability to articulate to clients a clear return of investment and maintain high customer satisfaction ratings measured through NPS Drive customer satisfaction by aligning with the client's Key Performance Indicators (KPIs) Drive Customer References, Webinars & Case Study generation Skills Bachelor's Degree 3-5 year's experience in Customer Success, Account Management, Retail Pricing, or Merchandising Experience in Corporate Retail (merchandising), Consumer Packaged Goods/FMCG, Retail Strong interpersonal skills Proven track record of successfully selling and servicing customers and managing ongoing customer relationships Fluent and professional communication skills (verbal, written, and presentation) in English. Additional European languages beneficial Proficiency with Office productivity and CRM software. Readiness to travel up to 25% annually. Communication/Negotiation: Become a trusted advisor to our clients. Establish regular communication cadence with internal and external key stakeholders including C-suite. Coordinate activities throughout client lifecycle including ongoing education, services, and operational delivery objectives. Experience negotiating high value, multi-year agreements. Problem Solving: Educate clients on the offering strategy and roadmap and provide advice on how to best leverage the offering based on understanding of client needs. Solicits client feedback on solution and provides input to Services, Support, Development, Operations and Offering Management Drive Save action plans around at-risk accounts
Jul 25, 2025
Full time
The Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients- measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR). Primary Responsibilities Work with your assigned clients to build a mutually agreed upon 'Success Plan' with performance objectives and critical milestones Build and sustain relationships with key stakeholders and decision makers, including C-level executives in assigned accounts with the goal of becoming a trusted advisor throughout the client base Conduct Executive Business Reviews to understand current adoption and deployment, business relationship and general issues and leverage them to better position company's full portfolio for expansion Facilitate the involvement of the broader company's family including Support, Product Management, Product Development, Services, Marketing, Partners and Solution Engineering to ensure client success and to meet account performance objectives / customers' expectations Work with clients and Marketing to create referenceable accounts, case studies, webinars and more Drive attendance to company events Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices. Key Success Criteria Track record of exceeding renewal targets and client satisfaction ratings Ability to articulate to clients a clear return of investment and maintain high customer satisfaction ratings measured through NPS Drive customer satisfaction by aligning with the client's Key Performance Indicators (KPIs) Drive Customer References, Webinars & Case Study generation Skills Bachelor's Degree 3-5 year's experience in Customer Success, Account Management, Retail Pricing, or Merchandising Experience in Corporate Retail (merchandising), Consumer Packaged Goods/FMCG, Retail Strong interpersonal skills Proven track record of successfully selling and servicing customers and managing ongoing customer relationships Fluent and professional communication skills (verbal, written, and presentation) in English. Additional European languages beneficial Proficiency with Office productivity and CRM software. Readiness to travel up to 25% annually. Communication/Negotiation: Become a trusted advisor to our clients. Establish regular communication cadence with internal and external key stakeholders including C-suite. Coordinate activities throughout client lifecycle including ongoing education, services, and operational delivery objectives. Experience negotiating high value, multi-year agreements. Problem Solving: Educate clients on the offering strategy and roadmap and provide advice on how to best leverage the offering based on understanding of client needs. Solicits client feedback on solution and provides input to Services, Support, Development, Operations and Offering Management Drive Save action plans around at-risk accounts
This role is essential to ensuring that the products Xero builds comply with the local government regulations and therefore, plays an integral role in directly contributing to the Xero Vision to be the most insightful and trusted small business platform. What you'll do As a team define and execute the operating model and risk frameworks by which Xero reviews its product against current and proposed legislation in region, working closely with stakeholders from Product, Technology, GTM, Legal and other groups Review future product features and functionality (typically with a 1-3 year outlook), providing input during the planning phase, to ensure they align with current and proposed legislation and regulatory requirements Work with product teams to help them understand relevant requirements and translate these into accurate technical specifications Be an active member of the internal community of regulatory and product subject matter experts, supporting those in other regions performing a similar function and our in-region specialists Work with government agencies and professional bodies (in particular tax authorities and those driving compliance requirements in product), to represent Xero and participate in technical working groups, ensuring we build strong communication channels to support implementation and collaboration opportunities around future changes in regulatory requirements Support M&A teams on awareness of regulatory requirements that may impact their proposals Assist the product team and extended business with day-to-day regulatory compliance queries Xero is a global business, so while your focus is in-region, it will be necessary for you to regularly work with teams who are globally dispersed and may result in meetings and collaboration with colleagues in other timezones (and outside the "standard business hours" of your region). The business has a clear understanding in region of The regulatory requirements that our customers, users and software products need to comply with, particularly in respect to accounting, tax calculations, payroll, cyber security, reporting and record keeping The upcoming regulatory change and subsequent areas of our platform likely to be impacted, and the opportunities this change offers Xero and small business The regulatory risk map, related plans and timelines, and impacts to our key strategic priorities Critical competencies Bachelor's degree or higher in Accounting, Commerce, Law, Taxation, Finance or similar Qualified accountant or bookkeeper and current member of professional body Highly advanced and specialist understanding of regional regulatory requirements that impact or drive data and returns flowing in/out of the tax authorities (broadly around income tax, sales tax, payroll and related cyber security requirements) Highly advanced and specialist knowledge of regional requirements around accounting and reporting obligations Exceptional communication skills (written and verbal) Ability to translate complex technical regulatory detail into natural english, providing in-depth evaluation and interpretation for use by key stakeholders such as product and technology leadership teams, business analysts and developers. Confident and accurate decision making skills when working on significant and specialist issues Thrive on managing your own time and approach to work, with a ruthless prioritisation of time and projects, a strong results & delivery attitude and equally happy with independent vs team-based work. The ability to build strong networks, including remotely Experience 7+ years experience in public practice with focus on taxation, compliance or business services 5+ years working collaboratively in technology, software or with Revenue Agencies Experienced in use of a broad range of accounting, tax and payroll software and the preparation of financial statements and tax returns. Experienced in writing technical advice addressing complex specialist issues, with in-depth analysis, evaluation and interpretation, often requiring the ability to gain acceptance or change of thinking Experienced collaborating and working with a broad range of stakeholders including senior leadership, external customers, technical peers Experience with risk assessments and product roadmaps is advantageous Xero is seen as a thought leader and is an active participant in working groups with the tax authorities and industry groups in the region, working to shape the most trusted and efficient regulatory landscape possible for Xero's small businesses and the communities they support. Inside Xero we have a thriving community of regulatory subject matter experts who can support and challenge each other, to build excellence in what we do, how we do it and the speed we can respond to market changes.
Jul 25, 2025
Full time
This role is essential to ensuring that the products Xero builds comply with the local government regulations and therefore, plays an integral role in directly contributing to the Xero Vision to be the most insightful and trusted small business platform. What you'll do As a team define and execute the operating model and risk frameworks by which Xero reviews its product against current and proposed legislation in region, working closely with stakeholders from Product, Technology, GTM, Legal and other groups Review future product features and functionality (typically with a 1-3 year outlook), providing input during the planning phase, to ensure they align with current and proposed legislation and regulatory requirements Work with product teams to help them understand relevant requirements and translate these into accurate technical specifications Be an active member of the internal community of regulatory and product subject matter experts, supporting those in other regions performing a similar function and our in-region specialists Work with government agencies and professional bodies (in particular tax authorities and those driving compliance requirements in product), to represent Xero and participate in technical working groups, ensuring we build strong communication channels to support implementation and collaboration opportunities around future changes in regulatory requirements Support M&A teams on awareness of regulatory requirements that may impact their proposals Assist the product team and extended business with day-to-day regulatory compliance queries Xero is a global business, so while your focus is in-region, it will be necessary for you to regularly work with teams who are globally dispersed and may result in meetings and collaboration with colleagues in other timezones (and outside the "standard business hours" of your region). The business has a clear understanding in region of The regulatory requirements that our customers, users and software products need to comply with, particularly in respect to accounting, tax calculations, payroll, cyber security, reporting and record keeping The upcoming regulatory change and subsequent areas of our platform likely to be impacted, and the opportunities this change offers Xero and small business The regulatory risk map, related plans and timelines, and impacts to our key strategic priorities Critical competencies Bachelor's degree or higher in Accounting, Commerce, Law, Taxation, Finance or similar Qualified accountant or bookkeeper and current member of professional body Highly advanced and specialist understanding of regional regulatory requirements that impact or drive data and returns flowing in/out of the tax authorities (broadly around income tax, sales tax, payroll and related cyber security requirements) Highly advanced and specialist knowledge of regional requirements around accounting and reporting obligations Exceptional communication skills (written and verbal) Ability to translate complex technical regulatory detail into natural english, providing in-depth evaluation and interpretation for use by key stakeholders such as product and technology leadership teams, business analysts and developers. Confident and accurate decision making skills when working on significant and specialist issues Thrive on managing your own time and approach to work, with a ruthless prioritisation of time and projects, a strong results & delivery attitude and equally happy with independent vs team-based work. The ability to build strong networks, including remotely Experience 7+ years experience in public practice with focus on taxation, compliance or business services 5+ years working collaboratively in technology, software or with Revenue Agencies Experienced in use of a broad range of accounting, tax and payroll software and the preparation of financial statements and tax returns. Experienced in writing technical advice addressing complex specialist issues, with in-depth analysis, evaluation and interpretation, often requiring the ability to gain acceptance or change of thinking Experienced collaborating and working with a broad range of stakeholders including senior leadership, external customers, technical peers Experience with risk assessments and product roadmaps is advantageous Xero is seen as a thought leader and is an active participant in working groups with the tax authorities and industry groups in the region, working to shape the most trusted and efficient regulatory landscape possible for Xero's small businesses and the communities they support. Inside Xero we have a thriving community of regulatory subject matter experts who can support and challenge each other, to build excellence in what we do, how we do it and the speed we can respond to market changes.
