Digital Communities Manager (Cancer Grand Challenges) £40,000 - £45,000 plus benefits Reports to: Senior Communications Manager Directorate: Research & Innovation Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (2 days per week in the office) Closing date: Sunday 15th February :55pm. Recruitment process: Screening call followed by competency-based interview with a task. Interview dates: Screening calls: w/c 23rd February Second stage interviews: w/c 9th March Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Cancer Grand Challenges (CGC) is a pioneering global cancer research initiative co founded by Cancer Research UK (CRUK) and the US National Cancer Institute (NCI). Building on the success of the CRUK Grand Challenge, CGC brings together world leading researchers to tackle some of the most complex problems in cancer - challenges that can only be solved through bold thinking, collaboration, and innovation on a global scale. As we establish a new CGC team to drive this transformative programme forward, we are seeking an experienced and creative Digital Communities Manager . This is an exciting opportunity to shape the digital presence of a high profile international initiative and play a key role in growing its reputation worldwide. In this role, you will develop and deliver impactful digital communication strategies and channels that inform, inspire, and engage a wide range of audiences - including researchers, donors, funders and industry partners. You'll craft compelling content, champion digital best practice, and ensure the CGC mission and vision are communicated with clarity, energy, and purpose. Your work will help bring to life the ground breaking research we fund and demonstrate how CGC is driving radical progress against cancer. What will you be doing? Liaise with key internal and external stakeholders (including agencies) to ensure successful digital delivery and that the digital presence is an appropriate showcase of the CGC brand to all audiences. Working with colleagues, create a detailed plan for digital communications as an integral and integrated part of the overarching CGC marketing and communications strategy. Develop and cultivate an ongoing understanding of the changing information needs of our audiences to ensure digital communications are tailored appropriately. Deliver digital communications to an exemplary standard through attention to detail, high standard of service and an audience-centric approach. Working with colleagues, create, commission and manage development of creative, dynamic, digital assets (audio, video, flash, animations, images and illustrations) which can be shared across the web and on third-party websites and services. Enable requirements gathering and user testing of digital tools and platforms, with a view to expanding our channel mix for our audiences, testing and piloting new digital ideas as appropriate. Develop and maintain a social media presence appropriate for our audiences based on audience requirements analysis (focussing on LinkedIn, X and Bluesky). Analyse performance metrics (web analytics) help optimise content and channels and provide regular performance reports. Keep internal and external stakeholders up to date with key developments, supported by relevant presentations and workshops. Research digital trends, new technologies and new opportunities. Understand the competitive landscape and ensure CGC is perceived as a current, dynamic and cutting-edge initiative. Maintain and continuously update the CGC website in collaboration with our external agency, ensuring it remains high performing, user friendly, and engaging for key audiences, while also optimising all content and structure for strong SEO performance. What are we looking for? Relevant experience of managing digital communications and running successful digital and/or social media channels and campaigns, ideally in a Healthcare / Pharmaceutical environment. Excellent understanding of the digital and social media landscape, and relevant experience of the principles and practice of successful digital and social media communications, including using and reporting on web and social media analytics (direct experience with Google Analytics) to conduct audience research. Relevant experience of creating, commissioning and copywriting engaging digital content, including rich media content assets (audio and visual), social, news and user-generated content with excellent proofreading, spelling, grammar and accuracy. Relevant experience of using a web content management system and Email Service Providers and templates to create campaigns - including behaviourally triggered emails. Numerate and analytically minded, with the ability to manage information effectively and apply a test and learn approach to new techniques and methods. Enjoys solving day to day challenges by developing robust, pragmatic solutions and delivering them with strong attention to detail. Relevant experience of building a specialist network and/or online community. Excellent IT skills, including Microsoft Office applications and Office 360. Experience of managing projects, with ability to develop and deliver complex plans and deliver multiple tasks to competing deadlines and prioritise effectively. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance and take positive steps in your career. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 09, 2026
Full time
Digital Communities Manager (Cancer Grand Challenges) £40,000 - £45,000 plus benefits Reports to: Senior Communications Manager Directorate: Research & Innovation Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (2 days per week in the office) Closing date: Sunday 15th February :55pm. Recruitment process: Screening call followed by competency-based interview with a task. Interview dates: Screening calls: w/c 23rd February Second stage interviews: w/c 9th March Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Cancer Grand Challenges (CGC) is a pioneering global cancer research initiative co founded by Cancer Research UK (CRUK) and the US National Cancer Institute (NCI). Building on the success of the CRUK Grand Challenge, CGC brings together world leading researchers to tackle some of the most complex problems in cancer - challenges that can only be solved through bold thinking, collaboration, and innovation on a global scale. As we establish a new CGC team to drive this transformative programme forward, we are seeking an experienced and creative Digital Communities Manager . This is an exciting opportunity to shape the digital presence of a high profile international initiative and play a key role in growing its reputation worldwide. In this role, you will develop and deliver impactful digital communication strategies and channels that inform, inspire, and engage a wide range of audiences - including researchers, donors, funders and industry partners. You'll craft compelling content, champion digital best practice, and ensure the CGC mission and vision are communicated with clarity, energy, and purpose. Your work will help bring to life the ground breaking research we fund and demonstrate how CGC is driving radical progress against cancer. What will you be doing? Liaise with key internal and external stakeholders (including agencies) to ensure successful digital delivery and that the digital presence is an appropriate showcase of the CGC brand to all audiences. Working with colleagues, create a detailed plan for digital communications as an integral and integrated part of the overarching CGC marketing and communications strategy. Develop and cultivate an ongoing understanding of the changing information needs of our audiences to ensure digital communications are tailored appropriately. Deliver digital communications to an exemplary standard through attention to detail, high standard of service and an audience-centric approach. Working with colleagues, create, commission and manage development of creative, dynamic, digital assets (audio, video, flash, animations, images and illustrations) which can be shared across the web and on third-party websites and services. Enable requirements gathering and user testing of digital tools and platforms, with a view to expanding our channel mix for our audiences, testing and piloting new digital ideas as appropriate. Develop and maintain a social media presence appropriate for our audiences based on audience requirements analysis (focussing on LinkedIn, X and Bluesky). Analyse performance metrics (web analytics) help optimise content and channels and provide regular performance reports. Keep internal and external stakeholders up to date with key developments, supported by relevant presentations and workshops. Research digital trends, new technologies and new opportunities. Understand the competitive landscape and ensure CGC is perceived as a current, dynamic and cutting-edge initiative. Maintain and continuously update the CGC website in collaboration with our external agency, ensuring it remains high performing, user friendly, and engaging for key audiences, while also optimising all content and structure for strong SEO performance. What are we looking for? Relevant experience of managing digital communications and running successful digital and/or social media channels and campaigns, ideally in a Healthcare / Pharmaceutical environment. Excellent understanding of the digital and social media landscape, and relevant experience of the principles and practice of successful digital and social media communications, including using and reporting on web and social media analytics (direct experience with Google Analytics) to conduct audience research. Relevant experience of creating, commissioning and copywriting engaging digital content, including rich media content assets (audio and visual), social, news and user-generated content with excellent proofreading, spelling, grammar and accuracy. Relevant experience of using a web content management system and Email Service Providers and templates to create campaigns - including behaviourally triggered emails. Numerate and analytically minded, with the ability to manage information effectively and apply a test and learn approach to new techniques and methods. Enjoys solving day to day challenges by developing robust, pragmatic solutions and delivering them with strong attention to detail. Relevant experience of building a specialist network and/or online community. Excellent IT skills, including Microsoft Office applications and Office 360. Experience of managing projects, with ability to develop and deliver complex plans and deliver multiple tasks to competing deadlines and prioritise effectively. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance and take positive steps in your career. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Job Description Job Title Head of Service - Regulated Children's Services Directorate Children's Services Reports to Director / Assistant Director of Children's Services Responsible for Service Managers, Registered Managers, commissioning and quality assurance functions within regulated children's services Job Purpose To provide strategic leadership and operational oversight of the local authority's regulated children's services, ensuring that children and young people who are looked after receive safe, high-quality care that meets statutory, regulatory, and corporate parenting responsibilities. The postholder will lead a portfolio including children's homes, semi-independent provision, fostering services, and corporate parenting functions, and will act as Responsible Individual for fostering and residential care in line with Ofsted regulations. Key Responsibilities Strategic Leadership Provide clear strategic direction for regulated children's services, aligned with national legislation, inspection frameworks, and local priorities Contribute to wider Children's Services and corporate leadership, supporting continuous improvement and system-wide change Lead service planning to ensure sufficiency, sustainability, and quality of provision Regulatory & Statutory Accountability Act as Responsible Individual for fostering and residential services, ensuring compliance with all regulatory requirements Ensure services are inspection-ready and respond effectively to Ofsted inspections, monitoring visits, and regulatory activity Lead and oversee action plans following inspections, ensuring sustained improvement Quality Assurance & Performance Establish and maintain robust quality assurance frameworks across regulated services Monitor performance, outcomes, and compliance, using data and audit activity to drive improvement Challenge poor practice and ensure timely corrective action where standards fall short Placement Sufficiency & Commissioning Lead on placement sufficiency strategies to ensure children are placed in safe, appropriate, and stable provision Work closely with commissioning teams to shape the local market and reduce reliance on high-cost external placements Ensure placements support positive outcomes and value for money Corporate Parenting & Children's Voice Champion strong corporate parenting, ensuring children and young people's needs are prioritised across the organisation Promote co-production and meaningful participation, ensuring children's voices influence service design and decision-making Advocate for children in care and care leavers at senior and partnership forums Leadership & Workforce Lead, support, and develop senior managers within regulated services Promote a culture of accountability, learning, inclusion, and high professional standards Ensure safe recruitment, supervision, and workforce development arrangements are in place Partnership, Governance & Finance Build effective partnerships with internal services, health, education, police, and independent providers Provide clear governance, risk management, and assurance to senior leaders and elected members Manage delegated budgets responsibly, ensuring financial sustainability and best use of resources Knowledge, Skills & Experience Essential Registration as a Social Worker with Social Work England Relevant management or leadership qualification Significant senior management experience within children's services Proven experience leading regulated services, including fostering and/or residential care Experience of acting as, or working closely with, a Responsible Individual Strong track record of leading services through Ofsted inspection and improvement In-depth knowledge of safeguarding, statutory guidance, and corporate parenting responsibilities Excellent leadership, communication, and partnership-working skills Desirable Experience overseeing semi-independent provision Experience of market shaping and commissioning Experience operating in a politically sensitive environment Values & Behaviours Commitment to improving outcomes for children and young people Ability to lead with integrity, courage, and compassion Willingness to provide challenge and accept scrutiny Commitment to equality, diversity, and inclusion
Feb 09, 2026
Full time
Job Description Job Title Head of Service - Regulated Children's Services Directorate Children's Services Reports to Director / Assistant Director of Children's Services Responsible for Service Managers, Registered Managers, commissioning and quality assurance functions within regulated children's services Job Purpose To provide strategic leadership and operational oversight of the local authority's regulated children's services, ensuring that children and young people who are looked after receive safe, high-quality care that meets statutory, regulatory, and corporate parenting responsibilities. The postholder will lead a portfolio including children's homes, semi-independent provision, fostering services, and corporate parenting functions, and will act as Responsible Individual for fostering and residential care in line with Ofsted regulations. Key Responsibilities Strategic Leadership Provide clear strategic direction for regulated children's services, aligned with national legislation, inspection frameworks, and local priorities Contribute to wider Children's Services and corporate leadership, supporting continuous improvement and system-wide change Lead service planning to ensure sufficiency, sustainability, and quality of provision Regulatory & Statutory Accountability Act as Responsible Individual for fostering and residential services, ensuring compliance with all regulatory requirements Ensure services are inspection-ready and respond effectively to Ofsted inspections, monitoring visits, and regulatory activity Lead and oversee action plans following inspections, ensuring sustained improvement Quality Assurance & Performance Establish and maintain robust quality assurance frameworks across regulated services Monitor performance, outcomes, and compliance, using data and audit activity to drive improvement Challenge poor practice and ensure timely corrective action where standards fall short Placement Sufficiency & Commissioning Lead on placement sufficiency strategies to ensure children are placed in safe, appropriate, and stable provision Work closely with commissioning teams to shape the local market and reduce reliance on high-cost external placements Ensure placements support positive outcomes and value for money Corporate Parenting & Children's Voice Champion strong corporate parenting, ensuring children and young people's needs are prioritised across the organisation Promote co-production and meaningful participation, ensuring children's voices influence service design and decision-making Advocate for children in care and care leavers at senior and partnership forums Leadership & Workforce Lead, support, and develop senior managers within regulated services Promote a culture of accountability, learning, inclusion, and high professional standards Ensure safe recruitment, supervision, and workforce development arrangements are in place Partnership, Governance & Finance Build effective partnerships with internal services, health, education, police, and independent providers Provide clear governance, risk management, and assurance to senior leaders and elected members Manage delegated budgets responsibly, ensuring financial sustainability and best use of resources Knowledge, Skills & Experience Essential Registration as a Social Worker with Social Work England Relevant management or leadership qualification Significant senior management experience within children's services Proven experience leading regulated services, including fostering and/or residential care Experience of acting as, or working closely with, a Responsible Individual Strong track record of leading services through Ofsted inspection and improvement In-depth knowledge of safeguarding, statutory guidance, and corporate parenting responsibilities Excellent leadership, communication, and partnership-working skills Desirable Experience overseeing semi-independent provision Experience of market shaping and commissioning Experience operating in a politically sensitive environment Values & Behaviours Commitment to improving outcomes for children and young people Ability to lead with integrity, courage, and compassion Willingness to provide challenge and accept scrutiny Commitment to equality, diversity, and inclusion
Optometrist Opportunity Berkshire / Independent Practice! The Company Join one of the most respected and well-established independent practices in the area-renowned for its exceptional patient care and outstanding reputation. This award-winning practice takes pride in offering a personalised service, investing in the latest technology, and fostering a supportive, clinical environment. You'll be working alongside a long-standing team of experienced Optometrists, Dispensing Opticians, and a DO Manager, whose dedication and expertise have earned the practice numerous awards and glowing patient feedback. The Role As an Optometrist, you'll enjoy 30-40 minute testing times, allowing you to provide comprehensive and unhurried eye examinations. All pre-screening is completed for you by the clinical team, so you can focus on what you do best-delivering exceptional care and advice. You'll also have access to state-of-the-art equipment, including: OCT Phoropters / trial frames Optomap Computerised System Autorefractor Slit Lamp Plus more up to date equipment Professional Development The Practice Director is passionate about supporting career progression and is happy to fund further accreditations, such as: Independent Prescribing (IP) Medical Retina (Med Ret) Prof Cert Glaucoma Plus internal career progression into managerial positions This is a fantastic opportunity to develop clinically within a forward-thinking independent that values both its patients and its people. Key Benefits Competitive Salary - £71,000 Company Car 30-40 minute testing times Fully pre-screened patients Cutting-edge technology (OCT, Phoropters) Excellent support team and leadership Opportunities for further clinical qualifications (IP, Med Ret, etc.) Competitive salary and benefits package A very supportive company / Directors Every Sunday and Bank Holiday off GOC / College fees paid for 25 days holiday plus 8 bank holidays INTERESTED ? If you are interested please contact me on OR - I will answer any questions and provide all details needed. Recommendations / Refer a Friend Vivid Optical are working in partnership on this vacancy / optical group. If you are not interested but know someone who would be perfect for such a job then we can offer up to £500 for each successful recommendation. Please contact our me on and we will keep you informed about the £500! "No CV? No problem! Visit or call to speak with one of our senior consultants! GOC registered or ability to be Clean faultless GOC record Full Time or Part Time commitment Team and self-motivated If you cannot offer the above requirements, please do not apply for the position
Feb 09, 2026
Full time
Optometrist Opportunity Berkshire / Independent Practice! The Company Join one of the most respected and well-established independent practices in the area-renowned for its exceptional patient care and outstanding reputation. This award-winning practice takes pride in offering a personalised service, investing in the latest technology, and fostering a supportive, clinical environment. You'll be working alongside a long-standing team of experienced Optometrists, Dispensing Opticians, and a DO Manager, whose dedication and expertise have earned the practice numerous awards and glowing patient feedback. The Role As an Optometrist, you'll enjoy 30-40 minute testing times, allowing you to provide comprehensive and unhurried eye examinations. All pre-screening is completed for you by the clinical team, so you can focus on what you do best-delivering exceptional care and advice. You'll also have access to state-of-the-art equipment, including: OCT Phoropters / trial frames Optomap Computerised System Autorefractor Slit Lamp Plus more up to date equipment Professional Development The Practice Director is passionate about supporting career progression and is happy to fund further accreditations, such as: Independent Prescribing (IP) Medical Retina (Med Ret) Prof Cert Glaucoma Plus internal career progression into managerial positions This is a fantastic opportunity to develop clinically within a forward-thinking independent that values both its patients and its people. Key Benefits Competitive Salary - £71,000 Company Car 30-40 minute testing times Fully pre-screened patients Cutting-edge technology (OCT, Phoropters) Excellent support team and leadership Opportunities for further clinical qualifications (IP, Med Ret, etc.) Competitive salary and benefits package A very supportive company / Directors Every Sunday and Bank Holiday off GOC / College fees paid for 25 days holiday plus 8 bank holidays INTERESTED ? If you are interested please contact me on OR - I will answer any questions and provide all details needed. Recommendations / Refer a Friend Vivid Optical are working in partnership on this vacancy / optical group. If you are not interested but know someone who would be perfect for such a job then we can offer up to £500 for each successful recommendation. Please contact our me on and we will keep you informed about the £500! "No CV? No problem! Visit or call to speak with one of our senior consultants! GOC registered or ability to be Clean faultless GOC record Full Time or Part Time commitment Team and self-motivated If you cannot offer the above requirements, please do not apply for the position
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role To inspire and delight our customers, teams, and venues with exceptional innovative food and beverage offers and delivery, that consider the local food culture, with regional and global food trends. This role keeps us ahead of the food and service curve. Writing, leading and delivering the development of our food and beverage strategy across each division. Working alongside the culinary, hospitality, venue operators and client teams to ensure that the vision, the operation and the commercial goals are a success. What we can offer Hosting events is what we do best, and we want our People to experience that too-enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet. Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team. Key Responsibilities Lead the food and beverage innovation strategy. This leadership role sits on the European Legends Global food and beverage SLT, and will support and/or deputise across the region as required, requiring some travel and a hands-on approach. Inspires our food and beverage leadership with creative, delicious and commercially advantageous offers. Leads the food and beverage development program, through a matrix of support, always working with influence. Design, develop, and implement food and beverage programs, through pilots, that can be utilised across the region. Creation of a product philosophy that encompasses both public and premium food offerings. Through innovation, you will create exciting food concepts that will enhance customer experience and support increased customer spend per head. Your strategy will be focused on developing menu concepts of varying levels of up to 5 experience standard. You will work closely with the venue team to understand the local communities and demographics they serve to ensure their local food concepts are tailored towards the consumer market. You will be responsible for pitching new ideas and offerings to both new and existing clients. Part of your role will involve developing a team around you to deliver a best-in-class experience. Progressively improve the financial performance across specific different business areas. As new venues and clients join the portfolio and region, you will be responsible for mobilising the food concepts and scoping out the technical catering requirements needed to provide a world class food experience. Lead and deliver key strategic venue projects and transformations. Encourages and develops new ideas and creative ways of thinking to enhance revenue performance. Working closely with the Health & Safety Manager and Food Safety Manager, you will be responsible for ensuring all venues are compliant with all Health & Safety, Food Hygiene and Food Allergen legislation. Provision of strong leadership that engenders a creative and positive team environment. Recruit, select and develop a team of Head Chefs and Executive Chefs. Proactively cultivate and manage excellent working relationships with key stakeholders, contractors, clients and customers. Responsible for collaborating with the Culinary and Commercial Directors sourcing and selection of both local and national suppliers. As part of our sustainability platform Legends Global Acts, you will be responsible for supporting our initiatives around local sustainable food sources. Report on venue performance as directed. We are looking for someone with A proven track record of food development within a multi-site organisation A solid grounding in the development and delivery of restaurant/catering concepts Demonstrated experience in a client facing role and confident in pitching new food concepts. Strong working knowledge of catering services equipment, able to work with Project Managers on new venues/client sites. Ability to build relationships with both internal and external stakeholders and manage expectations. Exceptional influential leadership skills. Excellent written and verbal communication skills Ability to work under pressure and meet deadlines. Strong problem solving and decision-making capabilities Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date. GENERAL INFORMATION The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.
Feb 09, 2026
Full time
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role To inspire and delight our customers, teams, and venues with exceptional innovative food and beverage offers and delivery, that consider the local food culture, with regional and global food trends. This role keeps us ahead of the food and service curve. Writing, leading and delivering the development of our food and beverage strategy across each division. Working alongside the culinary, hospitality, venue operators and client teams to ensure that the vision, the operation and the commercial goals are a success. What we can offer Hosting events is what we do best, and we want our People to experience that too-enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet. Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team. Key Responsibilities Lead the food and beverage innovation strategy. This leadership role sits on the European Legends Global food and beverage SLT, and will support and/or deputise across the region as required, requiring some travel and a hands-on approach. Inspires our food and beverage leadership with creative, delicious and commercially advantageous offers. Leads the food and beverage development program, through a matrix of support, always working with influence. Design, develop, and implement food and beverage programs, through pilots, that can be utilised across the region. Creation of a product philosophy that encompasses both public and premium food offerings. Through innovation, you will create exciting food concepts that will enhance customer experience and support increased customer spend per head. Your strategy will be focused on developing menu concepts of varying levels of up to 5 experience standard. You will work closely with the venue team to understand the local communities and demographics they serve to ensure their local food concepts are tailored towards the consumer market. You will be responsible for pitching new ideas and offerings to both new and existing clients. Part of your role will involve developing a team around you to deliver a best-in-class experience. Progressively improve the financial performance across specific different business areas. As new venues and clients join the portfolio and region, you will be responsible for mobilising the food concepts and scoping out the technical catering requirements needed to provide a world class food experience. Lead and deliver key strategic venue projects and transformations. Encourages and develops new ideas and creative ways of thinking to enhance revenue performance. Working closely with the Health & Safety Manager and Food Safety Manager, you will be responsible for ensuring all venues are compliant with all Health & Safety, Food Hygiene and Food Allergen legislation. Provision of strong leadership that engenders a creative and positive team environment. Recruit, select and develop a team of Head Chefs and Executive Chefs. Proactively cultivate and manage excellent working relationships with key stakeholders, contractors, clients and customers. Responsible for collaborating with the Culinary and Commercial Directors sourcing and selection of both local and national suppliers. As part of our sustainability platform Legends Global Acts, you will be responsible for supporting our initiatives around local sustainable food sources. Report on venue performance as directed. We are looking for someone with A proven track record of food development within a multi-site organisation A solid grounding in the development and delivery of restaurant/catering concepts Demonstrated experience in a client facing role and confident in pitching new food concepts. Strong working knowledge of catering services equipment, able to work with Project Managers on new venues/client sites. Ability to build relationships with both internal and external stakeholders and manage expectations. Exceptional influential leadership skills. Excellent written and verbal communication skills Ability to work under pressure and meet deadlines. Strong problem solving and decision-making capabilities Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date. GENERAL INFORMATION The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.
Senior Project Manager Permanent - Bristol Area Attractive - Aerospace, Marine and Defence A Senior Project Manager is required within an Advanced Aerospace, Marine and Defence Services Organisation. The Senior Project Manager will join the senior team and will be involved in the full project life-cycle from assisting with bids for new and continuing work to delivering existing long-term programmes of work. Specifically, the Senior Project Manager role involves the planning, monitoring, and control of allocated projects in the Aerospace and Defence market. Key to this is ensuring that projects are in line with the company s Quality Management System (QMS) and project management procedures within the level of delegated authority. This Senior Project Manager role would suit a candidate who has previous engineering and current project management experience looking to move into a fast-moving company with a world-wide customer base. This role will be based in their Bristol offices with occasional travel to client's sites as required however as part of their commitment to flexible working, employees are able to combine office work with remote working. The Senior Project Manager you will be required to: Reporting to Head of Programmes, manage projects in accordance with procedures. Participation in the Bid Phase, either supporting the Business Manager. Potentially leading bids post initial customer contact. Some preparation of proposals estimates, and initial pricing may be required. Preparation of all Project Start-up and Initiation Documentation. Preparation of Project Briefs, Project Management Plans, Project Schedules, and Budgets. Management of Risk in accordance with company procedures. Tracking, monitoring progress and management of projects for Time, Cost and Quality. Preparation of project data including budget updates, estimates, invoicing, and profiling. Management of project resource demand and participation in Business Unit resource. Stakeholder communication for both internal/external to customers and suppliers. Management and control of contract changes with the customer for all allocated projects. Early and clear reporting, raising/escalation of project issues, risks, and potential problems. Support the implementation of Best Practice Project Management across the company. Identify opportunities for improving processes and efficiency regarding projects. The Senior Project Manager Skills, Qualifications, and Experience: Degree qualified in an Engineering, Science, Technology, Mathematics, or related discipline. Recognised Project Management training and qualification (Desirable). Ability to lead team members in demanding technical environments. Able to work with a wide experience level from junior engineers to technical consultants. Financially astute, able to create and manage project budgets to maintain profit margin. Strong organisational skills and attention to detail. Confident in prioritisation and managing concurrent work-streams. Ability to manage own workload and work to deadlines. Be an effective communicator, both written and verbal. A proactive and assertive nature with the motivation to succeed. Proficient in the use of Microsoft Excel, Word, and Power-point. General experience within defence or aerospace engineering environment. Experience of project management of engineering technical services provision. Ideally experience of full life cycle development programmes. Some line management experience (of at least one other) Security Clearance and UK Nationals only for this role due to the nature of systems involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon and to be considered, please apply today. If you have any questions about the Senior Project Manager, then contact: Peter Heap at Jonathan Lee Recruitment on (phone number removed) or (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 09, 2026
Full time
Senior Project Manager Permanent - Bristol Area Attractive - Aerospace, Marine and Defence A Senior Project Manager is required within an Advanced Aerospace, Marine and Defence Services Organisation. The Senior Project Manager will join the senior team and will be involved in the full project life-cycle from assisting with bids for new and continuing work to delivering existing long-term programmes of work. Specifically, the Senior Project Manager role involves the planning, monitoring, and control of allocated projects in the Aerospace and Defence market. Key to this is ensuring that projects are in line with the company s Quality Management System (QMS) and project management procedures within the level of delegated authority. This Senior Project Manager role would suit a candidate who has previous engineering and current project management experience looking to move into a fast-moving company with a world-wide customer base. This role will be based in their Bristol offices with occasional travel to client's sites as required however as part of their commitment to flexible working, employees are able to combine office work with remote working. The Senior Project Manager you will be required to: Reporting to Head of Programmes, manage projects in accordance with procedures. Participation in the Bid Phase, either supporting the Business Manager. Potentially leading bids post initial customer contact. Some preparation of proposals estimates, and initial pricing may be required. Preparation of all Project Start-up and Initiation Documentation. Preparation of Project Briefs, Project Management Plans, Project Schedules, and Budgets. Management of Risk in accordance with company procedures. Tracking, monitoring progress and management of projects for Time, Cost and Quality. Preparation of project data including budget updates, estimates, invoicing, and profiling. Management of project resource demand and participation in Business Unit resource. Stakeholder communication for both internal/external to customers and suppliers. Management and control of contract changes with the customer for all allocated projects. Early and clear reporting, raising/escalation of project issues, risks, and potential problems. Support the implementation of Best Practice Project Management across the company. Identify opportunities for improving processes and efficiency regarding projects. The Senior Project Manager Skills, Qualifications, and Experience: Degree qualified in an Engineering, Science, Technology, Mathematics, or related discipline. Recognised Project Management training and qualification (Desirable). Ability to lead team members in demanding technical environments. Able to work with a wide experience level from junior engineers to technical consultants. Financially astute, able to create and manage project budgets to maintain profit margin. Strong organisational skills and attention to detail. Confident in prioritisation and managing concurrent work-streams. Ability to manage own workload and work to deadlines. Be an effective communicator, both written and verbal. A proactive and assertive nature with the motivation to succeed. Proficient in the use of Microsoft Excel, Word, and Power-point. General experience within defence or aerospace engineering environment. Experience of project management of engineering technical services provision. Ideally experience of full life cycle development programmes. Some line management experience (of at least one other) Security Clearance and UK Nationals only for this role due to the nature of systems involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon and to be considered, please apply today. If you have any questions about the Senior Project Manager, then contact: Peter Heap at Jonathan Lee Recruitment on (phone number removed) or (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Closing date: 16-02-2026 Case Manager £26,000 - £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 6-month training at one of our offices, then you'll have the option to work in a hybrid way. We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed and as a growing business, we're passionate about developing our colleagues through our internal career progression framework. All you need is experience in customer service, and this can come from a wide range of industries. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us. Why this job matters In this role, you'll be there for our customers during one of life's most difficult moments following a bereavement. You'll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you'll help make a tough time a little easier. It's a chance to make a real difference to our customers lives at a time when they need us most. What you'll do • Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers • Be supported by the latest technologies, including AI, to assist you in the management of files • Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances • Use a case management system to manage your work, making sure it's always accurate and up to date • Engage with third parties, in particular financial institutions, and government bodies • Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions What you'll bring • Experience in delivering high-quality customer service involving regular client communication, and resolving queries gained from any industry (e.g. Retail, telephony, recruitment, insurance, finance etc.) • Excellent customer service skills with the ability to put the customer's interests at the heart of what you do • IT proficiency with the ability to learn new systems quickly • Great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment • Great verbal and written communication skills with the confidence to speak to clients on the phone • Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • a pension with up to 10% employer contributions • incentive scheme up to 10% after probation depending on performance • 28 days holiday plus bank holidays (rising to 32 in line with service) • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • coaching, training and support such as study leave, to help you develop your skills and progress your career • Cycle-to-work scheme A place where you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.
Feb 09, 2026
Full time
Closing date: 16-02-2026 Case Manager £26,000 - £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 6-month training at one of our offices, then you'll have the option to work in a hybrid way. We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed and as a growing business, we're passionate about developing our colleagues through our internal career progression framework. All you need is experience in customer service, and this can come from a wide range of industries. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us. Why this job matters In this role, you'll be there for our customers during one of life's most difficult moments following a bereavement. You'll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you'll help make a tough time a little easier. It's a chance to make a real difference to our customers lives at a time when they need us most. What you'll do • Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers • Be supported by the latest technologies, including AI, to assist you in the management of files • Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances • Use a case management system to manage your work, making sure it's always accurate and up to date • Engage with third parties, in particular financial institutions, and government bodies • Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions What you'll bring • Experience in delivering high-quality customer service involving regular client communication, and resolving queries gained from any industry (e.g. Retail, telephony, recruitment, insurance, finance etc.) • Excellent customer service skills with the ability to put the customer's interests at the heart of what you do • IT proficiency with the ability to learn new systems quickly • Great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment • Great verbal and written communication skills with the confidence to speak to clients on the phone • Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • a pension with up to 10% employer contributions • incentive scheme up to 10% after probation depending on performance • 28 days holiday plus bank holidays (rising to 32 in line with service) • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • coaching, training and support such as study leave, to help you develop your skills and progress your career • Cycle-to-work scheme A place where you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Feb 09, 2026
Full time
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Feb 09, 2026
Full time
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Reading, Englandtime type: Full timeposted on: Posted Todayjob requisition id: R13642Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role To enable our ambitious and continued growth plans in the EMEA region, we are seeking a proactive, creative, and tenacious Sales Recruiter to join our business-facing team and support sales leaders across EMEA.You will be responsible for attracting and securing outstanding candidates to work at Proofpoint.In this role, you will be expected to do full life-cycle recruiting of sales, sales technical and related functions for the EMEA business. Your day-to-day Full life cycle recruiting mainly for Enterprise Field Sales, Sales Engineering, and Marketing positions across EMEA Effective advocate of the Proofpoint business Partner with hiring managers in defining a recruitment strategy to source the best talent based on the business needs and goals Partner with HR colleagues and stakeholders on HR programs and hiring initiatives Identify, attract and hire high quality candidates through the development and implementation of innovative recruitment sourcing programs and strategies Communicate recruiting activity, challenges and results with hiring managers Report on recruiting metrics Leverage ATS for required tasks and candidate sourcing What you bring to the team Extensive, proven track record in sourcing and attraction methods, targeting talented sales executives within the technology sector, preferably in security, SaaS or Infrastructure Proven ability to project manage multiple concurrent search assignments Demonstrated business acumen in understanding hiring managers' needs and making appropriate recommendations Ability to build successful candidate profiles, clarify required job skills and competencies Excellent negotiation skills with the ability to deliver a compelling vision and opportunity to prospective candidates Collaborative, customer focused, and the ability to thrive in a fast-paced result-oriented environment Proven track record of delivering recruitment assignments to tight timescales Strong process-orientation and attention to detail Influential stakeholder and candidate management skills, including ability to manage internal leadership expectations Experience working with an Applicant Tracking System Uncompromising ethics with the desire to create an outstanding candidate experienceAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
Feb 09, 2026
Full time
Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Reading, Englandtime type: Full timeposted on: Posted Todayjob requisition id: R13642Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role To enable our ambitious and continued growth plans in the EMEA region, we are seeking a proactive, creative, and tenacious Sales Recruiter to join our business-facing team and support sales leaders across EMEA.You will be responsible for attracting and securing outstanding candidates to work at Proofpoint.In this role, you will be expected to do full life-cycle recruiting of sales, sales technical and related functions for the EMEA business. Your day-to-day Full life cycle recruiting mainly for Enterprise Field Sales, Sales Engineering, and Marketing positions across EMEA Effective advocate of the Proofpoint business Partner with hiring managers in defining a recruitment strategy to source the best talent based on the business needs and goals Partner with HR colleagues and stakeholders on HR programs and hiring initiatives Identify, attract and hire high quality candidates through the development and implementation of innovative recruitment sourcing programs and strategies Communicate recruiting activity, challenges and results with hiring managers Report on recruiting metrics Leverage ATS for required tasks and candidate sourcing What you bring to the team Extensive, proven track record in sourcing and attraction methods, targeting talented sales executives within the technology sector, preferably in security, SaaS or Infrastructure Proven ability to project manage multiple concurrent search assignments Demonstrated business acumen in understanding hiring managers' needs and making appropriate recommendations Ability to build successful candidate profiles, clarify required job skills and competencies Excellent negotiation skills with the ability to deliver a compelling vision and opportunity to prospective candidates Collaborative, customer focused, and the ability to thrive in a fast-paced result-oriented environment Proven track record of delivering recruitment assignments to tight timescales Strong process-orientation and attention to detail Influential stakeholder and candidate management skills, including ability to manage internal leadership expectations Experience working with an Applicant Tracking System Uncompromising ethics with the desire to create an outstanding candidate experienceAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
Business Unit: COO - Core Banking, Product & Channels Salary range: £72,800 to £91,000 per annum DOE Location: Hybrid with occasional travel to a UK Virgin Money Hub location when required Contract type: Permanent Overview Our Team: Working in Core Banking is a big deal. We sit at the heart of Virgin Money, making sure the systems that power our Current Account and Savings products are always available, stable and ready to support our customers. As part of Products & Channels, we are accountable for the reliability, resilience and change delivery of the applications that run on our core account processing and mainframe based platforms. You'll play an important role in shaping how we run, maintain and evolve these platforms to meet customer needs, support regulatory change and enable the wider business strategy. The work we do ensures Virgin Money can serve millions of customers every day with accuracy, safety and confidence. The Core Banking Team is also integral to the success of the Nationwide Building Society integration. We're responsible for supporting the safe and seamless migration of Virgin Money's Current Account and Savings customers onto NBS target systems, a major programme that requires precision, deep technical knowledge and strong partnership across the organisation. Our work ensures customers continue to access their money without disruption throughout this transition. Joining the team means being part of a high performing and trusted group that takes pride in doing the difficult things exceptionally well: safeguarding the stability of our core systems, delivering complex change and underpinning many of the most critical services Virgin Money provides. What you'll be doing Providing senior technical leadership across Core Banking, acting as one of the most experienced solution architects supporting our core account processing and mainframe based platforms. Leading the architectural direction for the Current Account and Savings migration into Nationwide. You'll ensure technical strategy, solution alignment and design governance across multiple delivery teams, while keeping the migration safe, accurate and in line with regulatory expectations and NBS target state. Guiding, coaching and mentoring Solution Architect colleagues and supporting capability development across the wider architecture community. Working closely with Product, Engineering, Operations and Programme teams to understand requirements and priorities, helping ensure solution designs balance business outcomes, technical integrity and platform reliability. Providing clear and authoritative technical advice to Project Managers, Technical Leads and senior stakeholders to support effective planning, sequencing and dependency management. Developing high quality high level designs that follow Group technical standards, architectural principles and governance frameworks, and ensuring they remain robust, secure, scalable and traceable. Owning designs throughout the delivery lifecycle, including assessing change requests and confirming technical impacts as delivery evolves. Leading design workshops and forums that bring together technical leads, project teams, third party suppliers and business SMEs to drive clarity and credible decision making. Influencing architectural decisions across complex multi system journeys, ensuring alignment across platforms and coherent end to end customer outcomes, especially where integration with NBS, Payments, Channels or wider Group systems is required. Acting as a key architectural representative for Core Banking in governance forums, risk assessments, migration readiness checkpoints and technical review boards. Contributing to Group architecture communities of practice and helping strengthen design standards, share patterns and build capability across the organisation. Leading internal improvement initiatives to enhance how we design, document, govern and deliver technical solutions so that Core Banking continues to support the organisation's needs. We need you to have Hands on experience as a Solution Architect, ideally in complex, highly integrated enterprise environments. Knowledge of Core Banking concepts and platforms, including account processing engines, customer ledgers, batch processing and high volume transaction systems. A proven ability to design end to end enterprise solutions with a clear understanding of integration patterns, data flows and operational considerations. Adept in providing senior technical leadership, influencing architectural direction and guiding colleagues without direct line management authority. Experience working in regulated financial services, with a strong grasp of resilience, compliance, risk and audit requirements. Excellent stakeholder management and communication skills, with the ability to explain complex technical issues to non technical audiences. Strong governance and design assurance experience, ensuring solutions follow Group architectural standards and remain aligned throughout delivery. Confidence leading technical workshops and cross functional design forums to drive clarity, alignment and effective decision making. It's a bonus if you have but not essential Ability to contribute in large scale transformation, migration or platform consolidation programmes, ideally involving customer or product migrations. Knowledge of debit card processing flows, including authorisation, settlement and lifecycle events, and how these interact with Core Banking platforms. The extras you'll get: 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full service mutual bank serving millions of retail and business customers and all driven by our purpose: Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Feb 09, 2026
Full time
Business Unit: COO - Core Banking, Product & Channels Salary range: £72,800 to £91,000 per annum DOE Location: Hybrid with occasional travel to a UK Virgin Money Hub location when required Contract type: Permanent Overview Our Team: Working in Core Banking is a big deal. We sit at the heart of Virgin Money, making sure the systems that power our Current Account and Savings products are always available, stable and ready to support our customers. As part of Products & Channels, we are accountable for the reliability, resilience and change delivery of the applications that run on our core account processing and mainframe based platforms. You'll play an important role in shaping how we run, maintain and evolve these platforms to meet customer needs, support regulatory change and enable the wider business strategy. The work we do ensures Virgin Money can serve millions of customers every day with accuracy, safety and confidence. The Core Banking Team is also integral to the success of the Nationwide Building Society integration. We're responsible for supporting the safe and seamless migration of Virgin Money's Current Account and Savings customers onto NBS target systems, a major programme that requires precision, deep technical knowledge and strong partnership across the organisation. Our work ensures customers continue to access their money without disruption throughout this transition. Joining the team means being part of a high performing and trusted group that takes pride in doing the difficult things exceptionally well: safeguarding the stability of our core systems, delivering complex change and underpinning many of the most critical services Virgin Money provides. What you'll be doing Providing senior technical leadership across Core Banking, acting as one of the most experienced solution architects supporting our core account processing and mainframe based platforms. Leading the architectural direction for the Current Account and Savings migration into Nationwide. You'll ensure technical strategy, solution alignment and design governance across multiple delivery teams, while keeping the migration safe, accurate and in line with regulatory expectations and NBS target state. Guiding, coaching and mentoring Solution Architect colleagues and supporting capability development across the wider architecture community. Working closely with Product, Engineering, Operations and Programme teams to understand requirements and priorities, helping ensure solution designs balance business outcomes, technical integrity and platform reliability. Providing clear and authoritative technical advice to Project Managers, Technical Leads and senior stakeholders to support effective planning, sequencing and dependency management. Developing high quality high level designs that follow Group technical standards, architectural principles and governance frameworks, and ensuring they remain robust, secure, scalable and traceable. Owning designs throughout the delivery lifecycle, including assessing change requests and confirming technical impacts as delivery evolves. Leading design workshops and forums that bring together technical leads, project teams, third party suppliers and business SMEs to drive clarity and credible decision making. Influencing architectural decisions across complex multi system journeys, ensuring alignment across platforms and coherent end to end customer outcomes, especially where integration with NBS, Payments, Channels or wider Group systems is required. Acting as a key architectural representative for Core Banking in governance forums, risk assessments, migration readiness checkpoints and technical review boards. Contributing to Group architecture communities of practice and helping strengthen design standards, share patterns and build capability across the organisation. Leading internal improvement initiatives to enhance how we design, document, govern and deliver technical solutions so that Core Banking continues to support the organisation's needs. We need you to have Hands on experience as a Solution Architect, ideally in complex, highly integrated enterprise environments. Knowledge of Core Banking concepts and platforms, including account processing engines, customer ledgers, batch processing and high volume transaction systems. A proven ability to design end to end enterprise solutions with a clear understanding of integration patterns, data flows and operational considerations. Adept in providing senior technical leadership, influencing architectural direction and guiding colleagues without direct line management authority. Experience working in regulated financial services, with a strong grasp of resilience, compliance, risk and audit requirements. Excellent stakeholder management and communication skills, with the ability to explain complex technical issues to non technical audiences. Strong governance and design assurance experience, ensuring solutions follow Group architectural standards and remain aligned throughout delivery. Confidence leading technical workshops and cross functional design forums to drive clarity, alignment and effective decision making. It's a bonus if you have but not essential Ability to contribute in large scale transformation, migration or platform consolidation programmes, ideally involving customer or product migrations. Knowledge of debit card processing flows, including authorisation, settlement and lifecycle events, and how these interact with Core Banking platforms. The extras you'll get: 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full service mutual bank serving millions of retail and business customers and all driven by our purpose: Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Feb 08, 2026
Full time
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Job Details Job Role: Business Development Manager Reports to: Divisional Managing Director / Head of Work Based Learning Location: East Midlands & Yorkshire (Field-based/Head Office as required) Hours: 37.5 hours per week Salary: 40,000 to 45,000 per annum Purpose of the Role Responsible for driving growth by securing employer partnerships and contracts across funded and commercial streams, ensuring compliance with DfE and Ofsted standards, and delivering a high-quality learner journey. Key Responsibilities Identify and engage employers in priority sectors (logistics, food manufacturing, construction, green skills). Secure employer contracts for funded programs and commercial MHE & LMS subscriptions, through our LearningPlus platform. Represent the company at industry forums and employer networks. Collaborate with marketing teams to create employer-focused campaigns and case studies. Act as primary contact for employer partners, ensuring high standards of service. Conduct Training Needs Analyses and design tailored upskilling strategies. Liaise with curriculum teams to adapt training programs to client needs. Provide accurate pipeline reports and market insights to senior leadership. Ensure compliance with funding rules and maintain audit readiness. Work with internal teams on health & safety and ILR data accuracy. Skills & Experience Proven track record in employer engagement or business development within training/education sector. Strong understanding of Adult Skills Funding and compliance. Excellent negotiation, communication, and stakeholder management skills. Ability to work independently and deliver against KPIs in a fast-paced environment. Key Performance Indicators (KPIs) Achieve a minimum of 90% against recruitment targets. Maintain a 95% success rate for eligibility and TNA audits. Meet monthly and quarterly targets for commercial training and LMS sales. Ensure high employer satisfaction and retention rates. Company Benefits Access to Wagestream for early wage access and financial advice. Life Assurance, virtual GP service, and Employee Assistance Programme. Flexible working arrangements within a national, award-winning group. Vision & Values Improving Lives, Building Futures, and Enhancing Business. Delivering employer-focused, learner-centric courses. Providing quality training that meets the needs of learners and employers. Celebrate Success, Respect & Integrity, Inspire Creativity, Strive for Excellence. Person Specification Dynamic, results-driven professional with strong interpersonal skills and commitment to compliance and quality. Selection Criteria: A= Application Form I = Interview T = Test/Personality Profile P = Practical exercise Essential or Desirable Method of Candidate Assessment A, I, T or P Experience and Skills 1. Experience of skills and vocational training management within an FE and Skills Provider Essential A, I 2. Working knowledge of application of Safeguarding, Prevent and Fundamental British Values policies. Essential A, I 3. Experience of supporting and managing learners aged 16+ to achieve positive outcomes. Essential A, I, P 4. Experience of working within an FE and Skills environment during OFSTED audits and inspections. Essential I, P 5. Experience of creating, managing and auditing clear, concise and effective processes and SOP's. Essential A, I, P 6. Experience of managing diverse teams against core KPI's to achieve results. Essential A, I, P 7. Effective planning, time management and organisational skills Essential A, I, P 8. Experience of successfully managing complex and high value projects through to a timely completion. Essential A, I, P 9. Ability to prioritise based on business need, with an awareness of the impact on the 'wider business' Essential A, I, P 10. Strong written and verbal communication skills to colleagues and stakeholders at all levels up to and including Board level. Essential A, I, P 11. Attention to detail with a right first-time mentality Essential A, I 12. Knowledge of each of the components of a learner's journey and what 'good' in each of these stages looks like. Essential A, I 13. Able to confidently and competently influence and manage change. Essential A, I 14. Works well under pressure to remain focused and respond flexibly and quickly to the demands of the role Essential A, I 15. A relentless commitment to excellence and quality. With a strong focus on continuous improvement. Essential A, I 16. Demonstrates best practice with regards to confidentiality and accountability whilst working in a fast-paced environment. Essential A, I 17. 11. Flexible approach to working hours due to some evening and weekend work on an ad-hoc basis Essential A, I 18. Able to analyse and present data. Essential A, I, P 19. Qualified and experienced Designated Safeguarding Officer. Desirable A, I ctrg limited is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Feb 08, 2026
Full time
Job Details Job Role: Business Development Manager Reports to: Divisional Managing Director / Head of Work Based Learning Location: East Midlands & Yorkshire (Field-based/Head Office as required) Hours: 37.5 hours per week Salary: 40,000 to 45,000 per annum Purpose of the Role Responsible for driving growth by securing employer partnerships and contracts across funded and commercial streams, ensuring compliance with DfE and Ofsted standards, and delivering a high-quality learner journey. Key Responsibilities Identify and engage employers in priority sectors (logistics, food manufacturing, construction, green skills). Secure employer contracts for funded programs and commercial MHE & LMS subscriptions, through our LearningPlus platform. Represent the company at industry forums and employer networks. Collaborate with marketing teams to create employer-focused campaigns and case studies. Act as primary contact for employer partners, ensuring high standards of service. Conduct Training Needs Analyses and design tailored upskilling strategies. Liaise with curriculum teams to adapt training programs to client needs. Provide accurate pipeline reports and market insights to senior leadership. Ensure compliance with funding rules and maintain audit readiness. Work with internal teams on health & safety and ILR data accuracy. Skills & Experience Proven track record in employer engagement or business development within training/education sector. Strong understanding of Adult Skills Funding and compliance. Excellent negotiation, communication, and stakeholder management skills. Ability to work independently and deliver against KPIs in a fast-paced environment. Key Performance Indicators (KPIs) Achieve a minimum of 90% against recruitment targets. Maintain a 95% success rate for eligibility and TNA audits. Meet monthly and quarterly targets for commercial training and LMS sales. Ensure high employer satisfaction and retention rates. Company Benefits Access to Wagestream for early wage access and financial advice. Life Assurance, virtual GP service, and Employee Assistance Programme. Flexible working arrangements within a national, award-winning group. Vision & Values Improving Lives, Building Futures, and Enhancing Business. Delivering employer-focused, learner-centric courses. Providing quality training that meets the needs of learners and employers. Celebrate Success, Respect & Integrity, Inspire Creativity, Strive for Excellence. Person Specification Dynamic, results-driven professional with strong interpersonal skills and commitment to compliance and quality. Selection Criteria: A= Application Form I = Interview T = Test/Personality Profile P = Practical exercise Essential or Desirable Method of Candidate Assessment A, I, T or P Experience and Skills 1. Experience of skills and vocational training management within an FE and Skills Provider Essential A, I 2. Working knowledge of application of Safeguarding, Prevent and Fundamental British Values policies. Essential A, I 3. Experience of supporting and managing learners aged 16+ to achieve positive outcomes. Essential A, I, P 4. Experience of working within an FE and Skills environment during OFSTED audits and inspections. Essential I, P 5. Experience of creating, managing and auditing clear, concise and effective processes and SOP's. Essential A, I, P 6. Experience of managing diverse teams against core KPI's to achieve results. Essential A, I, P 7. Effective planning, time management and organisational skills Essential A, I, P 8. Experience of successfully managing complex and high value projects through to a timely completion. Essential A, I, P 9. Ability to prioritise based on business need, with an awareness of the impact on the 'wider business' Essential A, I, P 10. Strong written and verbal communication skills to colleagues and stakeholders at all levels up to and including Board level. Essential A, I, P 11. Attention to detail with a right first-time mentality Essential A, I 12. Knowledge of each of the components of a learner's journey and what 'good' in each of these stages looks like. Essential A, I 13. Able to confidently and competently influence and manage change. Essential A, I 14. Works well under pressure to remain focused and respond flexibly and quickly to the demands of the role Essential A, I 15. A relentless commitment to excellence and quality. With a strong focus on continuous improvement. Essential A, I 16. Demonstrates best practice with regards to confidentiality and accountability whilst working in a fast-paced environment. Essential A, I 17. 11. Flexible approach to working hours due to some evening and weekend work on an ad-hoc basis Essential A, I 18. Able to analyse and present data. Essential A, I, P 19. Qualified and experienced Designated Safeguarding Officer. Desirable A, I ctrg limited is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Enterprise Customer Success Manager, EMEA in United Kingdom. This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence. Accountabilities Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria. Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization. Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews. Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams. Serve as a product expert, educating customers on best practices and guiding them to maximize platform value. Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders. Identify growth opportunities and partner with sales and leadership teams to support account expansion and retention. Requirements 5+ years of experience in customer success, account management, or enterprise relationship management. Strong technical aptitude and ability to engage confidently with software engineers, technical leaders, and executive stakeholders. Proven experience managing renewals, negotiations, and procurement processes. Excellent communication skills with full professional fluency in written and spoken English. Strong understanding of customer success methodologies and sales frameworks such as MEDDPICC, SPICED, or similar. Familiarity with modern software development practices, version control systems, and developer tools. Ability to build trust at C-level and across technical teams, driving long-term strategic partnerships. Willingness to travel up to 25% to meet with customers and attend key events. Benefits Fully remote work environment with location flexibility across EMEA. Competitive salary package with equity participation. Comprehensive benefits and professional development opportunities. Collaborative, innovative, and high-growth company culture. Exposure to cutting-edge AI and developer-focused technologies. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 08, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Enterprise Customer Success Manager, EMEA in United Kingdom. This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence. Accountabilities Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria. Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization. Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews. Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams. Serve as a product expert, educating customers on best practices and guiding them to maximize platform value. Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders. Identify growth opportunities and partner with sales and leadership teams to support account expansion and retention. Requirements 5+ years of experience in customer success, account management, or enterprise relationship management. Strong technical aptitude and ability to engage confidently with software engineers, technical leaders, and executive stakeholders. Proven experience managing renewals, negotiations, and procurement processes. Excellent communication skills with full professional fluency in written and spoken English. Strong understanding of customer success methodologies and sales frameworks such as MEDDPICC, SPICED, or similar. Familiarity with modern software development practices, version control systems, and developer tools. Ability to build trust at C-level and across technical teams, driving long-term strategic partnerships. Willingness to travel up to 25% to meet with customers and attend key events. Benefits Fully remote work environment with location flexibility across EMEA. Competitive salary package with equity participation. Comprehensive benefits and professional development opportunities. Collaborative, innovative, and high-growth company culture. Exposure to cutting-edge AI and developer-focused technologies. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work ." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblog and follow onInstagram . Join ourtalent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab's footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience. To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment. How you'll make an impact: Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion. Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes. Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization. Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business. Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth. Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention. Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team. Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals. Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed. Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue. Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements. Support local teams with contractual topics, strategic customer communications, and project-based initiatives. Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions. Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams. Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption. Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings. What you'll bring to this role: Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory). General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage. Fluent written and verbal communication in English. Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability. Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities. Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory). Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems. Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory). Structured, proactive "can do" mindset for managing open matters and tasks in a demanding environment. Strong collaboration skills and the ability to work effectively with cross-functional and international teams. Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance. Customer-centric attitude and a passion for building long-term, value-based customer relationships. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.
Feb 08, 2026
Full time
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work ." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblog and follow onInstagram . Join ourtalent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab's footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience. To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment. How you'll make an impact: Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion. Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes. Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization. Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business. Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth. Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention. Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team. Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals. Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed. Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue. Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements. Support local teams with contractual topics, strategic customer communications, and project-based initiatives. Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions. Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams. Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption. Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings. What you'll bring to this role: Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory). General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage. Fluent written and verbal communication in English. Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability. Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities. Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory). Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems. Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory). Structured, proactive "can do" mindset for managing open matters and tasks in a demanding environment. Strong collaboration skills and the ability to work effectively with cross-functional and international teams. Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance. Customer-centric attitude and a passion for building long-term, value-based customer relationships. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.
Overview Product Manager is responsible for managing the outdoor product range, ensuring it meets commercial objectives, consumer and customer expectations. The role covers the full product lifecycle, with a strong emphasis on sourcing from Far East suppliers, maintaining quality and compliance standards, and delivering agreed financial targets. You will lead the delivery of design, development and release into high volume manufacture the agreed roadmap for the outdoor category, whilst providing support where appropriate on the Flame category. Working with procurement and quality teams to lead the selection and management of third-party suppliers, manage full product lifecycle design, working with the quality and audit manage the development, validation, certification, and manufacture. Deliver activities in line with the requirements of the New Product Introduction (NPI) process, the company operating procedures, and European and UK regulatory standards. The role is responsible for delivering all activity OTIF, using their expertise and knowledge and always striving for a best-in-class approach. Responsibilities Working with CPO and Product Director define clear requirement specifications for suppliers in line with consumer needs and category strategy. Deliver products with range thinking - minimising complexity, whilst achieving company sustainability and durability targets. Collaborate with external suppliers on the design, development, certification, and manufacturing of the products to overcome all technical challenges and issues with appropriate resources to meet project targets. Lead external supplier selection for the relevant categories, in collaboration with Procurement, Quality and the Head Quality Manage all NPI through the NPI Process and provide business case rationale to support the selection of ODM / off the shelf supply or third-party OEM originated designs, with Glen Dimplex IP in place. Working with the R&D and quality team lead the OEM and ODM suppliers customised mechanical aspects of product design - structural, materials, mechanisms, wiring routing, etc. and agree any required Capex investment as part of the NPI business case for approval. Liaise with DCP quality team to ensure product designs conform to all required regulations and standards. Aligning with internal R&D compliance areas for clarification as required. Own packaging and instruction manual design process Work with the marketing team to develop- the required online content i.e. video, lifestyle imagery and product description highlighting the key selling points of the product Build and execute product launch plans with MS&P, Marketing and Sales team. Skills, Knowledge and Experience ESSENTIAL Strong understanding of core design principles in relevant technology Strong background in product design and experience of working for a format NPI stage and gate process. Strong background in successfully delivering new products to market. Awareness of effective planning and implementation of design activity. Strong analytical and critical reasoning skills, problem solving and root cause analysis, and implementation of solutions. Team player with excellent verbal and written communication and networking skills with strong drive, initiative, and self-motivation, able to interface with all parts of the business internally and externally. Ability to balance competing priorities and drive issues to completion, working to strict deadline and under pressure. Awareness of markets and customers. Excellent attention to detail and ability to assimilate and manage information and ask questions to ensure information correct. DESIRABLE Strong UK B2C and B2B appliance market experience and knowledge Excellent technical experience and advanced knowledge of own or professional discipline, and a working knowledge of other disciplines. COMPETENCIES Qualifications Marketing or business degree or CIM qualification. Experience Significant and relevant post qualification/after degree experience in a wide range of new product design and introduction roles, including significant experience of working with third party suppliers on mechanical, electrical, electronic or software elements (minimum 5 years). Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays
Feb 08, 2026
Full time
Overview Product Manager is responsible for managing the outdoor product range, ensuring it meets commercial objectives, consumer and customer expectations. The role covers the full product lifecycle, with a strong emphasis on sourcing from Far East suppliers, maintaining quality and compliance standards, and delivering agreed financial targets. You will lead the delivery of design, development and release into high volume manufacture the agreed roadmap for the outdoor category, whilst providing support where appropriate on the Flame category. Working with procurement and quality teams to lead the selection and management of third-party suppliers, manage full product lifecycle design, working with the quality and audit manage the development, validation, certification, and manufacture. Deliver activities in line with the requirements of the New Product Introduction (NPI) process, the company operating procedures, and European and UK regulatory standards. The role is responsible for delivering all activity OTIF, using their expertise and knowledge and always striving for a best-in-class approach. Responsibilities Working with CPO and Product Director define clear requirement specifications for suppliers in line with consumer needs and category strategy. Deliver products with range thinking - minimising complexity, whilst achieving company sustainability and durability targets. Collaborate with external suppliers on the design, development, certification, and manufacturing of the products to overcome all technical challenges and issues with appropriate resources to meet project targets. Lead external supplier selection for the relevant categories, in collaboration with Procurement, Quality and the Head Quality Manage all NPI through the NPI Process and provide business case rationale to support the selection of ODM / off the shelf supply or third-party OEM originated designs, with Glen Dimplex IP in place. Working with the R&D and quality team lead the OEM and ODM suppliers customised mechanical aspects of product design - structural, materials, mechanisms, wiring routing, etc. and agree any required Capex investment as part of the NPI business case for approval. Liaise with DCP quality team to ensure product designs conform to all required regulations and standards. Aligning with internal R&D compliance areas for clarification as required. Own packaging and instruction manual design process Work with the marketing team to develop- the required online content i.e. video, lifestyle imagery and product description highlighting the key selling points of the product Build and execute product launch plans with MS&P, Marketing and Sales team. Skills, Knowledge and Experience ESSENTIAL Strong understanding of core design principles in relevant technology Strong background in product design and experience of working for a format NPI stage and gate process. Strong background in successfully delivering new products to market. Awareness of effective planning and implementation of design activity. Strong analytical and critical reasoning skills, problem solving and root cause analysis, and implementation of solutions. Team player with excellent verbal and written communication and networking skills with strong drive, initiative, and self-motivation, able to interface with all parts of the business internally and externally. Ability to balance competing priorities and drive issues to completion, working to strict deadline and under pressure. Awareness of markets and customers. Excellent attention to detail and ability to assimilate and manage information and ask questions to ensure information correct. DESIRABLE Strong UK B2C and B2B appliance market experience and knowledge Excellent technical experience and advanced knowledge of own or professional discipline, and a working knowledge of other disciplines. COMPETENCIES Qualifications Marketing or business degree or CIM qualification. Experience Significant and relevant post qualification/after degree experience in a wide range of new product design and introduction roles, including significant experience of working with third party suppliers on mechanical, electrical, electronic or software elements (minimum 5 years). Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays
Hybrid: 3 days a week in the office- Core hours 10-3 (Holborn) Recruiters: As much as I value you, we are not looking to partner with any recruiters or agencies for this role About Us We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we're one of the best for the most demanding customers: business travellers. That's where we started, building the best platform for the challenging needs of businesses. And then for anyone's everyday needs: for drivers who make it their living - every day, and beyond. About the Role Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn: Build relationships and proactively address challenges to maximise client retention. Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities Portfolio Management: Effectively manage a large and diverse portfolio of accounts. Relationship Building: Cultivate strong relationships with key stakeholders across various industries. Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process Talent Screen: (30-40mins) Our Talent and People Partner Joe Phillips will be asking about your experience and motivation for joining Gett Competency & Culture Deep Dive (1 Hour) - Kylie Gradley (Head of CS-Core) + Alex McDonald (Senior Customer Success Manager) - They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does (we don't expect you to be fluent in what Gett does but a good understanding of what we offer ) Final Chat (45 mins) - Alice Edwards (Director of Customer Success & Support) - This is a great opportunity to discuss your career ambitions and hear about the strategic vision for the Customer Success department at Gett. This is a great chance to ask lots of questions. Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try Applications will be reviewed from 12th Feb 2025! Here's What you Gett 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team. If you need additional assistance or having trouble with applying please email:
Feb 08, 2026
Full time
Hybrid: 3 days a week in the office- Core hours 10-3 (Holborn) Recruiters: As much as I value you, we are not looking to partner with any recruiters or agencies for this role About Us We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we're one of the best for the most demanding customers: business travellers. That's where we started, building the best platform for the challenging needs of businesses. And then for anyone's everyday needs: for drivers who make it their living - every day, and beyond. About the Role Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn: Build relationships and proactively address challenges to maximise client retention. Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities Portfolio Management: Effectively manage a large and diverse portfolio of accounts. Relationship Building: Cultivate strong relationships with key stakeholders across various industries. Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process Talent Screen: (30-40mins) Our Talent and People Partner Joe Phillips will be asking about your experience and motivation for joining Gett Competency & Culture Deep Dive (1 Hour) - Kylie Gradley (Head of CS-Core) + Alex McDonald (Senior Customer Success Manager) - They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does (we don't expect you to be fluent in what Gett does but a good understanding of what we offer ) Final Chat (45 mins) - Alice Edwards (Director of Customer Success & Support) - This is a great opportunity to discuss your career ambitions and hear about the strategic vision for the Customer Success department at Gett. This is a great chance to ask lots of questions. Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try Applications will be reviewed from 12th Feb 2025! Here's What you Gett 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team. If you need additional assistance or having trouble with applying please email:
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Feb 08, 2026
Full time
Job Role Customer Success Manager Location London - Hybrid 3 days a week in office Who We Are We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The Role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About You 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status- quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs Life at EZRA Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits flex to fit your location and lifestyle. A welcoming place to do your best work. Comfortably, collaborative and inclusive. We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Process Technology Manager - Potato Chip Billingham (Home of McCoys, POM-BEAR, Discos, and more ) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Process Technology Manager to join KP Snacks at our Billingham site. This is a great opportunity for a recognised snack foods process expert who enjoys working at the intersection of technology, manufacturing and innovation, and who wants to support and influence how process engineering capability is developed and embedded within KP Snacks and our wider Intersnack Group. About the role This specialist role will bring more process engineering capability expertise across priority programmes within KP Snacks. Acting as a subject matter expert, you will further deepen your snack food processing knowledge whilst play a critical role to support the implementation of new advanced process engineering technologies, embed best practice, and further strengthen long-term capability at one of our largest UK manufacturing sites. Working closely with UK and Intersnack site & technical teams, you will be focussed on leading process capability requirements for mid-term NPD and optimisation programmes and sustainability priorities, initially centred on agronomy sourcing/preparation and oil/fry technologies. You'll play a key role in further strengthening R&D and Manufacturing team interfaces, partnering with external suppliers, and play contributory and influencing role in subject matter expert discussions to drive UK/Intersnack best practice across our UK technical network. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and influence process capability design for mid-term NPD programmes, ensuring the right technologies, methods and standards are in place to support safe, consistent and efficient delivery Provide expert technical insight and recommendations , working with internal teams and external partners to identify, trial and implement new and improved process technologies Support sustainability and continuous improvement , contributing to carbon and waste reduction initiatives through data-led analysis, trials, RCA and optimisation activity Build capability across the business , coaching and supporting colleagues across R&D, Technical, Engineering and Manufacturing to strengthen long-term performance and consistency Maintain strong industry and category awareness , enabling the business to leverage process technologies to better influence product design, quality, efficiency and competitive performance. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: A degree or Masters in Food Engineering, Chemical Engineering or another STEM field - or significant relevant industry experience Strong experience in process engineering or process development within FMCG or food manufacturing Knowledge of food processing technologies and an awareness of emerging industry trends Experience working across multiple sites or regions, ideally with involvement in commissioning, line installation or change management Confidence in experimental design, problem solving and root cause analysis Experience managing a varied project portfolio and working with multiple stakeholders A valid driving licence and willingness to travel between sites
Feb 08, 2026
Full time
Process Technology Manager - Potato Chip Billingham (Home of McCoys, POM-BEAR, Discos, and more ) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Process Technology Manager to join KP Snacks at our Billingham site. This is a great opportunity for a recognised snack foods process expert who enjoys working at the intersection of technology, manufacturing and innovation, and who wants to support and influence how process engineering capability is developed and embedded within KP Snacks and our wider Intersnack Group. About the role This specialist role will bring more process engineering capability expertise across priority programmes within KP Snacks. Acting as a subject matter expert, you will further deepen your snack food processing knowledge whilst play a critical role to support the implementation of new advanced process engineering technologies, embed best practice, and further strengthen long-term capability at one of our largest UK manufacturing sites. Working closely with UK and Intersnack site & technical teams, you will be focussed on leading process capability requirements for mid-term NPD and optimisation programmes and sustainability priorities, initially centred on agronomy sourcing/preparation and oil/fry technologies. You'll play a key role in further strengthening R&D and Manufacturing team interfaces, partnering with external suppliers, and play contributory and influencing role in subject matter expert discussions to drive UK/Intersnack best practice across our UK technical network. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and influence process capability design for mid-term NPD programmes, ensuring the right technologies, methods and standards are in place to support safe, consistent and efficient delivery Provide expert technical insight and recommendations , working with internal teams and external partners to identify, trial and implement new and improved process technologies Support sustainability and continuous improvement , contributing to carbon and waste reduction initiatives through data-led analysis, trials, RCA and optimisation activity Build capability across the business , coaching and supporting colleagues across R&D, Technical, Engineering and Manufacturing to strengthen long-term performance and consistency Maintain strong industry and category awareness , enabling the business to leverage process technologies to better influence product design, quality, efficiency and competitive performance. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: A degree or Masters in Food Engineering, Chemical Engineering or another STEM field - or significant relevant industry experience Strong experience in process engineering or process development within FMCG or food manufacturing Knowledge of food processing technologies and an awareness of emerging industry trends Experience working across multiple sites or regions, ideally with involvement in commissioning, line installation or change management Confidence in experimental design, problem solving and root cause analysis Experience managing a varied project portfolio and working with multiple stakeholders A valid driving licence and willingness to travel between sites
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Feb 08, 2026
Full time
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers. Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives. Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments. Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward. We provide long-term, holistic support. We consider every aspect of a young person s life and build support around them. About the Mental Health Youth Work Service Pilot The prevalence of reported mental health challenges in children and young people living in England have been increasing. In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health. Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services. The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver. The service runs across two hospital sites in London: King s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site. Job Description Where you fit in This is an exciting new service working in partnership with King s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm. The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners. The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community. The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements Main Duties & Accountabilities • Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm. • Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally. • In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread s model of intervention is delivered consistently. • Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges • Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions • Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread s interventions • Along with the team, tailor and design youth work resources that are specific to the young people we are working with • Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations. • With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings • Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required. • Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to. • Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people • Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm. • In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts. • Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread s best-practice requirements. (Training will be provided.) • Collect and record evidence of project outcomes and young people s achievements, to ensure the completion of monitoring forms and project progress reports as required. • Work as part of a team to continue to develop the programme s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders. • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners. • With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation. QUALIFICATIONS Essential: Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience Desirable: A degree-level qualification in social work, youth work, social science, education or another relevant field Qualifications in counselling and/or mental health first aid for young people KNOWLEDGE Essential • A thorough knowledge and understanding of the physical . click apply for full job details
Feb 08, 2026
Full time
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers. Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives. Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments. Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward. We provide long-term, holistic support. We consider every aspect of a young person s life and build support around them. About the Mental Health Youth Work Service Pilot The prevalence of reported mental health challenges in children and young people living in England have been increasing. In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health. Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services. The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver. The service runs across two hospital sites in London: King s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site. Job Description Where you fit in This is an exciting new service working in partnership with King s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm. The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners. The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community. The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements Main Duties & Accountabilities • Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm. • Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally. • In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread s model of intervention is delivered consistently. • Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges • Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions • Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread s interventions • Along with the team, tailor and design youth work resources that are specific to the young people we are working with • Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations. • With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings • Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required. • Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to. • Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people • Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm. • In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts. • Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread s best-practice requirements. (Training will be provided.) • Collect and record evidence of project outcomes and young people s achievements, to ensure the completion of monitoring forms and project progress reports as required. • Work as part of a team to continue to develop the programme s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders. • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners. • With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation. QUALIFICATIONS Essential: Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience Desirable: A degree-level qualification in social work, youth work, social science, education or another relevant field Qualifications in counselling and/or mental health first aid for young people KNOWLEDGE Essential • A thorough knowledge and understanding of the physical . click apply for full job details
