Job Title: Principal Safety Engineer - Safety & Environmental Engineering Location: Barrow-in-Furness - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive What you'll be doing: Provide technical leadership as a subject matter expert in safety engineering Mentor and develop engineers, guiding safety analysis and influencing design decisions Analyse and influence nuclear submarine design using safety engineering techniques, focussing on major hazards (fires, explosions including DSEAR, steam release) Apply engineering judgement to justify design safety and compliance Interface with regulators, clients within the MOD and internal stakeholders Develop and review safety case documentation to substantiate design safety Your skills and experiences: Essential: Degree qualified in a relevant STEM discipline or equivalent experience Strong analytical , written and oral communication skills with a practical and pragmatic approach to problem solving Proven ability to produce clear, structured safety case arguments and supporting technical documentation for complex systems Ability to identify, assess, and mitigate hazards in complex engineering environments Desirable: Experience in a highly regulated industries (nuclear, oil and gas, maritime, aerospace) Experience in DSEAR and fire risk assessments, including hazard identification and analysis . Familiarity with hazard analysis techniques (e.g. HAZOP, FMEA, Fault and Event Tree Analysis ) Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Safety & Environmental team This is an exciting opportunity to join an established team tasked which offers exposure to the wider strategic initiative. You will be working with six people from principals to apprentices, liaising with operational managers, heads of departments as well as the Health & Safety teams. This role offers exposure to the Wider Control Damage Hazards team whilst individually being given the opportunity for professional growth within the function. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 16th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 03, 2026
Full time
Job Title: Principal Safety Engineer - Safety & Environmental Engineering Location: Barrow-in-Furness - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive What you'll be doing: Provide technical leadership as a subject matter expert in safety engineering Mentor and develop engineers, guiding safety analysis and influencing design decisions Analyse and influence nuclear submarine design using safety engineering techniques, focussing on major hazards (fires, explosions including DSEAR, steam release) Apply engineering judgement to justify design safety and compliance Interface with regulators, clients within the MOD and internal stakeholders Develop and review safety case documentation to substantiate design safety Your skills and experiences: Essential: Degree qualified in a relevant STEM discipline or equivalent experience Strong analytical , written and oral communication skills with a practical and pragmatic approach to problem solving Proven ability to produce clear, structured safety case arguments and supporting technical documentation for complex systems Ability to identify, assess, and mitigate hazards in complex engineering environments Desirable: Experience in a highly regulated industries (nuclear, oil and gas, maritime, aerospace) Experience in DSEAR and fire risk assessments, including hazard identification and analysis . Familiarity with hazard analysis techniques (e.g. HAZOP, FMEA, Fault and Event Tree Analysis ) Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Safety & Environmental team This is an exciting opportunity to join an established team tasked which offers exposure to the wider strategic initiative. You will be working with six people from principals to apprentices, liaising with operational managers, heads of departments as well as the Health & Safety teams. This role offers exposure to the Wider Control Damage Hazards team whilst individually being given the opportunity for professional growth within the function. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 16th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Role overview We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI's including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI's. Experience in analysing KPI's data to making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well-being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Feb 03, 2026
Full time
Role overview We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI's including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI's. Experience in analysing KPI's data to making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well-being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Customer Success Manager (Dutch Speaker) Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day to day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission driven and that fit our ethos of being kind, curious and collaborative. About You 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities English and Dutch business fluency essential, German would be an added plus Clear verbal and written communicator Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference Private Healthcare with Bupa Life Assurance with Legal & General Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
Feb 03, 2026
Full time
Customer Success Manager (Dutch Speaker) Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day to day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission driven and that fit our ethos of being kind, curious and collaborative. About You 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities English and Dutch business fluency essential, German would be an added plus Clear verbal and written communicator Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference Private Healthcare with Bupa Life Assurance with Legal & General Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Feb 03, 2026
Full time
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Prospectus is delighted to be supporting a national charity with their search for a new Operations Manager. This role is available on a permanent contract and full-time basis. The salary for this role is between £40,000-£45,000, dependant on level of experience. This is a hybrid role, where you will attend the Central London office. Within this Operations Manager role, you will lead the running of the charity's day to day operations. You will oversee functions which include HR, governance, finance, and operational policies and processes. You will oversee governance operations, supporting senior leadership executives and the Board to meet their legal responsibilities and keep policies and systems up to date. You will also provide secretariat/executive support, which will involve coordination of Board and Committee meetings. To be successful in this role, you will be a proactive and detail-orientated person who has significant experience in a similar role or an Operations role. You will have knowledge of charity governance and Board secretariat experience. You will have strong organisation skills and ability to manage multiple projects. You will be a strong communicator who has experience developing professional relationships with internal and external stakeholders. You will have excellent IT skills. You will have an enthusiasm for change, with the ability to apply innovative approaches to project and people management. You will have experience implementing digital processes or platforms. You'll bring experience of improving processes/systems and making the most of available resources to strengthen day-to-day operations. Desirably, you will have a professional qualification (e.g. finance, project management, and/or HR). You will have experience/knowledge of working across data protection, GDPR, and/or health and safety. We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Feb 03, 2026
Full time
Prospectus is delighted to be supporting a national charity with their search for a new Operations Manager. This role is available on a permanent contract and full-time basis. The salary for this role is between £40,000-£45,000, dependant on level of experience. This is a hybrid role, where you will attend the Central London office. Within this Operations Manager role, you will lead the running of the charity's day to day operations. You will oversee functions which include HR, governance, finance, and operational policies and processes. You will oversee governance operations, supporting senior leadership executives and the Board to meet their legal responsibilities and keep policies and systems up to date. You will also provide secretariat/executive support, which will involve coordination of Board and Committee meetings. To be successful in this role, you will be a proactive and detail-orientated person who has significant experience in a similar role or an Operations role. You will have knowledge of charity governance and Board secretariat experience. You will have strong organisation skills and ability to manage multiple projects. You will be a strong communicator who has experience developing professional relationships with internal and external stakeholders. You will have excellent IT skills. You will have an enthusiasm for change, with the ability to apply innovative approaches to project and people management. You will have experience implementing digital processes or platforms. You'll bring experience of improving processes/systems and making the most of available resources to strengthen day-to-day operations. Desirably, you will have a professional qualification (e.g. finance, project management, and/or HR). You will have experience/knowledge of working across data protection, GDPR, and/or health and safety. We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Salary: From £32,200 Location: Teesdale Local Store, Stockton-On-Tees, TS17 6PS Contract type: Permanent Business area: Retail Closing date: 10 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding. What makes a brilliant Store Manager: Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey. Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes. A leader who role models excellent service and business values through teams of managers and colleagues. Uses data and insight to inform planning, improve performance or customer experience and/or KPI's. Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies. Can lead change, delivering engagement on purpose whilst managing team wellbeing. Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys. You've managed a fast-paced operation, delivering results across service, sales, and team performance. You use insight to make smart decisions that improve store performance and customer experience. You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care. You've developed and supported leadership capability within your team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover. 5S ONLY Interest free car loan of up to £10,000. An annual bonus scheme based on our, and your, performance. Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted prices. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 03, 2026
Full time
Salary: From £32,200 Location: Teesdale Local Store, Stockton-On-Tees, TS17 6PS Contract type: Permanent Business area: Retail Closing date: 10 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding. What makes a brilliant Store Manager: Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey. Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes. A leader who role models excellent service and business values through teams of managers and colleagues. Uses data and insight to inform planning, improve performance or customer experience and/or KPI's. Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies. Can lead change, delivering engagement on purpose whilst managing team wellbeing. Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys. You've managed a fast-paced operation, delivering results across service, sales, and team performance. You use insight to make smart decisions that improve store performance and customer experience. You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care. You've developed and supported leadership capability within your team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover. 5S ONLY Interest free car loan of up to £10,000. An annual bonus scheme based on our, and your, performance. Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted prices. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Role: HR Business Partner Contract Type: Fixed Term Contract - 12 months Location: London Marylebone Salary: Up to 55,000 per annum Closing Date: Tuesday 17th February 2026 Job Purpose The HR Business Partner acts as a trusted advisor to leaders, supporting the delivery of business plans through effective people strategies. The role strengthens leadership capability, drives workforce planning, supports organisational performance, and champions a fair, respectful and inclusive culture. Working closely with managers, the HRBP provides expert guidance across the employee lifecycle, ensuring a consistent, high-quality HR service that aligns with organisational values and strategic priorities. Key Accountabilities Strategic Partnering & Leadership Support Strengthen leadership capability through tailored coaching, guidance and support. Build strong, collaborative relationships with senior managers to understand business needs and provide insights that shape people plans. Influence decision-making by presenting well-evidenced recommendations on workforce, culture and organisational design. Workforce Planning, Talent & Succession Improve workforce planning through data-driven insights on roles, capacity, skills and future needs. Facilitate talent mapping and succession planning discussions, identifying capability gaps and development requirements. Partner with Learning & Development to design interventions that build long-term organisational capability. Performance, Culture & Team Effectiveness Support managers in building high-performing teams, using clear performance expectations and effective feedback practices. Work in partnership with managers to drive engagement and enhance colleague experience, reviewing and acting on survey feedback and other colleague feedback. Provide guidance on addressing underperformance, ensuring fair, consistent and timely action. Promote a culture of continuous improvement, collaboration and accountability. Employee Relations & Organisational Change Lead the people aspects of change programmes, restructures and workforce transitions, ensuring compliance with policy and legislation. Oversee complex employee relations matters in partnership with the Senior ER Manager in a balanced, solution-focused and legally compliant manner. Support consultation processes, risk assessments, communication plans and implementation steps. Inclusion, Fairness & Employee Experience Champion fairness, respect and inclusion in business unit decision-making, policies and everyday behaviours. Act as a role model for inclusive leadership, ensuring diverse perspectives inform choices and outcomes. Work with leaders to create an environment where colleagues feel valued, respected and able to thrive. General HR Responsibilities Provide expert advice on HR policies, processes and best practice. Use data and analytics to identify trends, risks and opportunities, informing proactive interventions. Support recruitment decision-making and organisational design initiatives. Ensure accurate, timely reporting and compliance with employment law and internal governance. Person Specification Knowledge & Experience Proven experience in a strategic HR Business Partner role. Strong understanding of UK employment legislation and HR best practice. Experience supporting organisational change, restructures or transformation programmes. Experience of and understanding of working in a highly unionised environment Skills & Behaviours Demonstrated ability to coach and influence leaders. Skilled in workforce planning, talent development and succession management. Excellent communication, relationship-building and problem-solving skills. Commitment to fairness, respect, inclusion and high ethical standards. Ability to use data and insight to inform decisions and drive action.
Feb 03, 2026
Contractor
Role: HR Business Partner Contract Type: Fixed Term Contract - 12 months Location: London Marylebone Salary: Up to 55,000 per annum Closing Date: Tuesday 17th February 2026 Job Purpose The HR Business Partner acts as a trusted advisor to leaders, supporting the delivery of business plans through effective people strategies. The role strengthens leadership capability, drives workforce planning, supports organisational performance, and champions a fair, respectful and inclusive culture. Working closely with managers, the HRBP provides expert guidance across the employee lifecycle, ensuring a consistent, high-quality HR service that aligns with organisational values and strategic priorities. Key Accountabilities Strategic Partnering & Leadership Support Strengthen leadership capability through tailored coaching, guidance and support. Build strong, collaborative relationships with senior managers to understand business needs and provide insights that shape people plans. Influence decision-making by presenting well-evidenced recommendations on workforce, culture and organisational design. Workforce Planning, Talent & Succession Improve workforce planning through data-driven insights on roles, capacity, skills and future needs. Facilitate talent mapping and succession planning discussions, identifying capability gaps and development requirements. Partner with Learning & Development to design interventions that build long-term organisational capability. Performance, Culture & Team Effectiveness Support managers in building high-performing teams, using clear performance expectations and effective feedback practices. Work in partnership with managers to drive engagement and enhance colleague experience, reviewing and acting on survey feedback and other colleague feedback. Provide guidance on addressing underperformance, ensuring fair, consistent and timely action. Promote a culture of continuous improvement, collaboration and accountability. Employee Relations & Organisational Change Lead the people aspects of change programmes, restructures and workforce transitions, ensuring compliance with policy and legislation. Oversee complex employee relations matters in partnership with the Senior ER Manager in a balanced, solution-focused and legally compliant manner. Support consultation processes, risk assessments, communication plans and implementation steps. Inclusion, Fairness & Employee Experience Champion fairness, respect and inclusion in business unit decision-making, policies and everyday behaviours. Act as a role model for inclusive leadership, ensuring diverse perspectives inform choices and outcomes. Work with leaders to create an environment where colleagues feel valued, respected and able to thrive. General HR Responsibilities Provide expert advice on HR policies, processes and best practice. Use data and analytics to identify trends, risks and opportunities, informing proactive interventions. Support recruitment decision-making and organisational design initiatives. Ensure accurate, timely reporting and compliance with employment law and internal governance. Person Specification Knowledge & Experience Proven experience in a strategic HR Business Partner role. Strong understanding of UK employment legislation and HR best practice. Experience supporting organisational change, restructures or transformation programmes. Experience of and understanding of working in a highly unionised environment Skills & Behaviours Demonstrated ability to coach and influence leaders. Skilled in workforce planning, talent development and succession management. Excellent communication, relationship-building and problem-solving skills. Commitment to fairness, respect, inclusion and high ethical standards. Ability to use data and insight to inform decisions and drive action.
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Feb 03, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Salary: From £32,200 Location: Bristol Broadmead Local Store, Bristol, BS1 3HF Contract type: Permanent Business area: Retail Closing date: 03 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding. What makes a brilliant Store Manager: Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey. Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes. A leader who role models excellent service and business values through teams of managers and colleagues. Uses data and insight to inform planning, improve performance or customer experience and/or KPI's. Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies. Can lead change, delivering engagement on purpose whilst managing team wellbeing. Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys. You've managed a fast-paced operation, delivering results across service, sales, and team performance. You use insight to make smart decisions that improve store performance and customer experience. You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care. You've developed and supported leadership capability within your team, helping others step up and succeed. You know how to lead through change keeping your team motivated and focused. You walk the talk showing up every day as a role model for service and values. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover. 5S ONLY Interest free car loan of up to £10,000. An annual bonus scheme based on our, and your, performance. Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted prices. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 03, 2026
Full time
Salary: From £32,200 Location: Bristol Broadmead Local Store, Bristol, BS1 3HF Contract type: Permanent Business area: Retail Closing date: 03 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding. What makes a brilliant Store Manager: Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey. Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes. A leader who role models excellent service and business values through teams of managers and colleagues. Uses data and insight to inform planning, improve performance or customer experience and/or KPI's. Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies. Can lead change, delivering engagement on purpose whilst managing team wellbeing. Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys. You've managed a fast-paced operation, delivering results across service, sales, and team performance. You use insight to make smart decisions that improve store performance and customer experience. You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care. You've developed and supported leadership capability within your team, helping others step up and succeed. You know how to lead through change keeping your team motivated and focused. You walk the talk showing up every day as a role model for service and values. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover. 5S ONLY Interest free car loan of up to £10,000. An annual bonus scheme based on our, and your, performance. Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted prices. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes. We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a purpose driven organisation and help us propel our growth at what is truly the most exciting and dynamic points in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore, Shanghai and the US. We are looking for a motivated and entrepreneurial bi-lingual individual (fluency in Spanish as well as English is a must) with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing an exciting and significant key account. The role will involve regular European travel. Key objectives of role: The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in Spanish in addition to English You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve its mission You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Competitive base salary Customer Success bonus scheme Company stock options package Pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £20 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Feb 03, 2026
Full time
About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes. We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a purpose driven organisation and help us propel our growth at what is truly the most exciting and dynamic points in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore, Shanghai and the US. We are looking for a motivated and entrepreneurial bi-lingual individual (fluency in Spanish as well as English is a must) with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing an exciting and significant key account. The role will involve regular European travel. Key objectives of role: The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in Spanish in addition to English You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve its mission You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Competitive base salary Customer Success bonus scheme Company stock options package Pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £20 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Point Professional Recruitment LTD
Ramsey, Cambridgeshire
We are seeking a proactive and detail-driven Recruitment Co-ordinator to support a busy recruitment function during a period of continued change and improvement. This Recruitment Co-ordinator role is ideal for someone who enjoys working with people, managing multiple priorities, and delivering a first-class experience to both candidates and hiring managers. As a Recruitment Co-ordinator , you will play a key role in interview coordination, candidate engagement, and onboarding support. This is a part-time, agency temp opportunity offering hybrid working, combining home working with on-site collaboration in Huntingdon. The Recruitment Co-ordinator will work closely with internal stakeholders to ensure recruitment and onboarding processes run smoothly from start to finish. Main Responsibilities: Act as the main point of contact for candidates throughout the recruitment process. Coordinate interviews, schedules, and communications with hiring managers. Support onboarding and pre-hire administration, ensuring compliance at every stage. Manage recruitment-related administration accurately and efficiently. Maintain recruitment records and systems using O365 applications. Provide high-quality customer service to both internal and external stakeholders. Support continuous improvement within recruitment and onboarding processes. Skills/Experience: Strong organisational and problem-solving skills. Excellent attention to detail and commitment to compliance. Ability to manage workloads, deadlines, and competing priorities. Confident IT user with experience of Microsoft O365. Customer-focused mindset with clear communication skills. Experience in recruitment, onboarding, or customer service environments is desirable but not essential. Comfortable working in a fast-paced, change-focused environment. Salary & Working Hours: Hourly Rate: 13.50 per hour (circa 26,000 FTE). Hours: Part-time, 30 hours per week. Contract: Agency temporary role, expected to run until September 2026. Location: Huntingdon, Cambridgeshire (hybrid working). Benefits: Hybrid working with a mix of home and office-based work. Part-time hours offering flexibility and work-life balance. Opportunity to gain valuable experience within a busy recruitment function. Supportive team environment with exposure to end-to-end recruitment processes.
Feb 03, 2026
Full time
We are seeking a proactive and detail-driven Recruitment Co-ordinator to support a busy recruitment function during a period of continued change and improvement. This Recruitment Co-ordinator role is ideal for someone who enjoys working with people, managing multiple priorities, and delivering a first-class experience to both candidates and hiring managers. As a Recruitment Co-ordinator , you will play a key role in interview coordination, candidate engagement, and onboarding support. This is a part-time, agency temp opportunity offering hybrid working, combining home working with on-site collaboration in Huntingdon. The Recruitment Co-ordinator will work closely with internal stakeholders to ensure recruitment and onboarding processes run smoothly from start to finish. Main Responsibilities: Act as the main point of contact for candidates throughout the recruitment process. Coordinate interviews, schedules, and communications with hiring managers. Support onboarding and pre-hire administration, ensuring compliance at every stage. Manage recruitment-related administration accurately and efficiently. Maintain recruitment records and systems using O365 applications. Provide high-quality customer service to both internal and external stakeholders. Support continuous improvement within recruitment and onboarding processes. Skills/Experience: Strong organisational and problem-solving skills. Excellent attention to detail and commitment to compliance. Ability to manage workloads, deadlines, and competing priorities. Confident IT user with experience of Microsoft O365. Customer-focused mindset with clear communication skills. Experience in recruitment, onboarding, or customer service environments is desirable but not essential. Comfortable working in a fast-paced, change-focused environment. Salary & Working Hours: Hourly Rate: 13.50 per hour (circa 26,000 FTE). Hours: Part-time, 30 hours per week. Contract: Agency temporary role, expected to run until September 2026. Location: Huntingdon, Cambridgeshire (hybrid working). Benefits: Hybrid working with a mix of home and office-based work. Part-time hours offering flexibility and work-life balance. Opportunity to gain valuable experience within a busy recruitment function. Supportive team environment with exposure to end-to-end recruitment processes.
Our client, a leading Executive Education provider is looking for a Programme Manager to be responsible for the delivery of open-enrolment Executive Education programmes. This role involves coordinating all aspects of programme administration, supporting participants throughout their learning journey, and working closely with internal teams and external contributors to ensure smooth and effective delivery. The successful candidate will oversee the detailed planning, coordination and delivery of programmes, including on-site delivery and/or the launch and management of digital products, ensuring a high-quality experience for all participants. Programme Manager: Key Responsibilities Lead the project management of a portfolio of learning programmes Coordinate the administrative arrangements for a portfolio of programmes Monitor and report on project progress to ensure transparency Collaborate with Business Development colleagues and Learning Designers to confirm terms and conditions with contributing faculty and external speakers Provide logistical and practical support to clients and participants during programme events to ensure a positive learning experience Work collaboratively with Programme Management and Executive Education teams to support the organisation's reputation as a leading provider of executive education Manage service delivery to clients and participants to a consistently high professional standard Identify and coordinate with appropriate service providers Maintain clear and timely communication with programme participants throughout their learning journey Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely Collect, analyse, and share participant feedback with relevant stakeholders. Programme Manager: Skills and Experience Degree-level qualification or equivalent experience Project management qualification(s) Customer centric attitude Commitment to a user-focused approach Experience managing multiple priorities and meeting deadlines Adaptable and responsive to changing needs Willingness to work occasional hours outside the standard schedule Commitment to continuous learning and development Constructive and proactive approach to problem-solving. £33,361 - 41,474 and generous benefits package is offered. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Feb 03, 2026
Full time
Our client, a leading Executive Education provider is looking for a Programme Manager to be responsible for the delivery of open-enrolment Executive Education programmes. This role involves coordinating all aspects of programme administration, supporting participants throughout their learning journey, and working closely with internal teams and external contributors to ensure smooth and effective delivery. The successful candidate will oversee the detailed planning, coordination and delivery of programmes, including on-site delivery and/or the launch and management of digital products, ensuring a high-quality experience for all participants. Programme Manager: Key Responsibilities Lead the project management of a portfolio of learning programmes Coordinate the administrative arrangements for a portfolio of programmes Monitor and report on project progress to ensure transparency Collaborate with Business Development colleagues and Learning Designers to confirm terms and conditions with contributing faculty and external speakers Provide logistical and practical support to clients and participants during programme events to ensure a positive learning experience Work collaboratively with Programme Management and Executive Education teams to support the organisation's reputation as a leading provider of executive education Manage service delivery to clients and participants to a consistently high professional standard Identify and coordinate with appropriate service providers Maintain clear and timely communication with programme participants throughout their learning journey Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely Collect, analyse, and share participant feedback with relevant stakeholders. Programme Manager: Skills and Experience Degree-level qualification or equivalent experience Project management qualification(s) Customer centric attitude Commitment to a user-focused approach Experience managing multiple priorities and meeting deadlines Adaptable and responsive to changing needs Willingness to work occasional hours outside the standard schedule Commitment to continuous learning and development Constructive and proactive approach to problem-solving. £33,361 - 41,474 and generous benefits package is offered. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Responsibilities Here is where you come in Our shops are at the heart of our business, and they all play a key part in their local community.As a Shop Manager, you will have full accountability for your shop's performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will b e responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.You will become an expert in betting and make sure our customers enjoy our products and services responsibly.Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our 'Think 25' policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. Skills & Experience What you'll need to succeed Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Previous management experience in the betting or gambling industry Ability to build credible relationships with colleagues and customers Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. Why join a winning team? Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. Be rewarded Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more. Monthly pension contributions: helping you prepare for your future. Enhanced maternity & paternity pay: our Betfred family works to support yours. A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers. A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching. Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests. We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career. What's next? If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Feb 03, 2026
Full time
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Responsibilities Here is where you come in Our shops are at the heart of our business, and they all play a key part in their local community.As a Shop Manager, you will have full accountability for your shop's performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will b e responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.You will become an expert in betting and make sure our customers enjoy our products and services responsibly.Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our 'Think 25' policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. Skills & Experience What you'll need to succeed Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Previous management experience in the betting or gambling industry Ability to build credible relationships with colleagues and customers Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. Why join a winning team? Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. Be rewarded Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more. Monthly pension contributions: helping you prepare for your future. Enhanced maternity & paternity pay: our Betfred family works to support yours. A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers. A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching. Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests. We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career. What's next? If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Store Manager - Oxford Road (Manchester) Manchester WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Inclusion Growth For us, this means that when you choose a cup half full mindset and welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY Position title: Store Manager Reports to: District Manager As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high quality products. Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in store requirements are followed in order to deliver best in class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store's sales targets, and EBITDA through existing and new company initiatives. KEY RESPONSIBILITIES Virtue Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles. Recruitment: Responsible for the recruitment, pre boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline. Employee Engagement: Develop and motivate your team through development plans and feedback, in store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score. Guest Experience: Ensure a guest first approach, building strong guest relations through your local community in accordance with our brand behaviour principles and hereby increase overall guest loyalty. Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained. Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements. Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target. Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets. KEY QUALIFICATIONS Minimum 2 years of experience in a similar leadership role Experience in being a part of a team of employees Excellent interpersonal skills Motivated to become a people centric leader KEY PERFORMANCE INDICATORS Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4 wall compliance Employee Engagement: Employee engagement score, employee turnover, and quick quits Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits. Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4 wall EBITDA WHY WORK WITH US Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories. Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities. Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons. By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C suite, VPs, and directors, have started behind the bar. We continue to evolve our people centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.
Feb 03, 2026
Full time
Store Manager - Oxford Road (Manchester) Manchester WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Inclusion Growth For us, this means that when you choose a cup half full mindset and welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY Position title: Store Manager Reports to: District Manager As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high quality products. Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in store requirements are followed in order to deliver best in class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store's sales targets, and EBITDA through existing and new company initiatives. KEY RESPONSIBILITIES Virtue Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles. Recruitment: Responsible for the recruitment, pre boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline. Employee Engagement: Develop and motivate your team through development plans and feedback, in store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score. Guest Experience: Ensure a guest first approach, building strong guest relations through your local community in accordance with our brand behaviour principles and hereby increase overall guest loyalty. Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained. Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements. Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target. Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets. KEY QUALIFICATIONS Minimum 2 years of experience in a similar leadership role Experience in being a part of a team of employees Excellent interpersonal skills Motivated to become a people centric leader KEY PERFORMANCE INDICATORS Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4 wall compliance Employee Engagement: Employee engagement score, employee turnover, and quick quits Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits. Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4 wall EBITDA WHY WORK WITH US Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories. Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities. Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons. By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C suite, VPs, and directors, have started behind the bar. We continue to evolve our people centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.
We are seeking an experienced Head of Operations to lead and optimize all operational activities across our clients Netherlands sites. This senior leadership role will ensure regulatory compliance, drive efficiency and sustainability, and deliver operational performance aligned with our strategic objectives. Reporting to senior leadership, you will play a pivotal role in stabilising existing operations, embedding best practice, and taking performance to the next level through structure, discipline, and continuous improvement. Key Responsibilities Leadership & Performance Provide overall leadership of day-to-day operations across all Netherlands sites, ensuring safe, stable, and efficient performance. Lead, coach, and support Plant Managers and site leadership teams, driving ownership, accountability, and consistency of execution. Embed a strong safety culture, compliance mindset, and visible leadership across all locations. Operational Excellence Drive the reliability and maintenance strategy, ensuring consistent and pragmatic application. Stabilise operations and continuously improve performance through structured processes and governance. Own and review operational KPIs including safety, availability, throughput, quality, cost, and service. Ensure strong focus on asset health and reliability, working closely with maintenance and engineering to minimise downtime and risk. Planning, Cost & Coordination Oversee resource planning and labour productivity, ensuring the right capabilities are in place. Manage operational budgets and cost control, delivering within agreed financial targets. Coordinate effectively between operations, maintenance, logistics, engineering, HR, finance, and commercial teams. Act as escalation point for operational risks, incidents, and performance issues, ensuring timely resolution. Support capital projects and upgrades, ensuring alignment with operational needs and minimal disruption. Stakeholder & Group Leadership Represent Netherlands operations within group leadership forums, contributing to strategy and continuous improvement initiatives. Maintain strong relationships with internal and external stakeholders including municipalities, suppliers, and clients. Report operational performance and strategic initiatives to senior management. Experience & Qualifications Bachelor's or Master's degree in Engineering, Logistics, Business Administration, Environmental Science, or related discipline. Proven senior leadership experience within industrial, waste, recycling, energy, or processing environments. Strong track record managing multi-site or complex operations with accountability for safety, cost, and delivery. Hands-on operational background with deep understanding of day-to-day site performance. Solid knowledge of reliability, maintenance strategy, and asset health. Strong commercial and financial acumen, including budget ownership and cost control. Experience embedding structure, governance, and performance discipline across teams. Strong understanding of regulatory compliance, safety leadership, and operational risk management. Passionate about Health & Safety, reliability, and building sustainable long-term performance. Results-driven, hands on leader with sound judgment and decisive decision making. Pragmatic, structured, disciplined, and accountable. Excellent communicator able to influence at all levels - from site teams to senior leadership. Calm, credible, and composed under pressure, with a strong operational mindset and bias for action. Ready to make a real impact across the Netherlands waste management value chain? Apply now by sending a cv to or call 353080 quoting reference M9616.
Feb 03, 2026
Full time
We are seeking an experienced Head of Operations to lead and optimize all operational activities across our clients Netherlands sites. This senior leadership role will ensure regulatory compliance, drive efficiency and sustainability, and deliver operational performance aligned with our strategic objectives. Reporting to senior leadership, you will play a pivotal role in stabilising existing operations, embedding best practice, and taking performance to the next level through structure, discipline, and continuous improvement. Key Responsibilities Leadership & Performance Provide overall leadership of day-to-day operations across all Netherlands sites, ensuring safe, stable, and efficient performance. Lead, coach, and support Plant Managers and site leadership teams, driving ownership, accountability, and consistency of execution. Embed a strong safety culture, compliance mindset, and visible leadership across all locations. Operational Excellence Drive the reliability and maintenance strategy, ensuring consistent and pragmatic application. Stabilise operations and continuously improve performance through structured processes and governance. Own and review operational KPIs including safety, availability, throughput, quality, cost, and service. Ensure strong focus on asset health and reliability, working closely with maintenance and engineering to minimise downtime and risk. Planning, Cost & Coordination Oversee resource planning and labour productivity, ensuring the right capabilities are in place. Manage operational budgets and cost control, delivering within agreed financial targets. Coordinate effectively between operations, maintenance, logistics, engineering, HR, finance, and commercial teams. Act as escalation point for operational risks, incidents, and performance issues, ensuring timely resolution. Support capital projects and upgrades, ensuring alignment with operational needs and minimal disruption. Stakeholder & Group Leadership Represent Netherlands operations within group leadership forums, contributing to strategy and continuous improvement initiatives. Maintain strong relationships with internal and external stakeholders including municipalities, suppliers, and clients. Report operational performance and strategic initiatives to senior management. Experience & Qualifications Bachelor's or Master's degree in Engineering, Logistics, Business Administration, Environmental Science, or related discipline. Proven senior leadership experience within industrial, waste, recycling, energy, or processing environments. Strong track record managing multi-site or complex operations with accountability for safety, cost, and delivery. Hands-on operational background with deep understanding of day-to-day site performance. Solid knowledge of reliability, maintenance strategy, and asset health. Strong commercial and financial acumen, including budget ownership and cost control. Experience embedding structure, governance, and performance discipline across teams. Strong understanding of regulatory compliance, safety leadership, and operational risk management. Passionate about Health & Safety, reliability, and building sustainable long-term performance. Results-driven, hands on leader with sound judgment and decisive decision making. Pragmatic, structured, disciplined, and accountable. Excellent communicator able to influence at all levels - from site teams to senior leadership. Calm, credible, and composed under pressure, with a strong operational mindset and bias for action. Ready to make a real impact across the Netherlands waste management value chain? Apply now by sending a cv to or call 353080 quoting reference M9616.
Resident Liaison Officer Contract: 12 months Location : Warwick, UK (on-site) Role type : Full time Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel) Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Feb 03, 2026
Contractor
Resident Liaison Officer Contract: 12 months Location : Warwick, UK (on-site) Role type : Full time Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel) Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Client Relationship Executive About Us: Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us. Role Summary: We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role. Key Responsibilities: Liaising with clients daily and developing good relationships Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget Processing client orders across our range of our services Dealing with client queries and problem solving any issues that may arise Monitoring stock levels, reporting on stock and re-ordering when necessary Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations Reporting and invoicing General administration tasks arising from the above, including filing job bags, raising purchase orders etc. Attend client meetings in person and via video call Ensure maintenance of SLAs All staff are responsible for adhering to the ISO Policies and Procedures in place You will: Have good commercial awareness, and experience in a client facing role Be forward thinking, proactive with a problem-solving approach Work to tight deadlines, whilst still maintaining a high level of attention to detail Be a confident communicator both internally and externally Have excellent organisational and administration skills Effectively manage your own time Have experience with Excel, Word, Outlook, Work independently and as part of a team Previous experience in the following industries: print, creative, SAAS or date is an advantage What we offer in return: 4 x Salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24-days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care Scheme Cycle to work scheme Time off on your birthday Social & charity events Exclusive staff discounts
Feb 03, 2026
Full time
Client Relationship Executive About Us: Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us. Role Summary: We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role. Key Responsibilities: Liaising with clients daily and developing good relationships Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget Processing client orders across our range of our services Dealing with client queries and problem solving any issues that may arise Monitoring stock levels, reporting on stock and re-ordering when necessary Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations Reporting and invoicing General administration tasks arising from the above, including filing job bags, raising purchase orders etc. Attend client meetings in person and via video call Ensure maintenance of SLAs All staff are responsible for adhering to the ISO Policies and Procedures in place You will: Have good commercial awareness, and experience in a client facing role Be forward thinking, proactive with a problem-solving approach Work to tight deadlines, whilst still maintaining a high level of attention to detail Be a confident communicator both internally and externally Have excellent organisational and administration skills Effectively manage your own time Have experience with Excel, Word, Outlook, Work independently and as part of a team Previous experience in the following industries: print, creative, SAAS or date is an advantage What we offer in return: 4 x Salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24-days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care Scheme Cycle to work scheme Time off on your birthday Social & charity events Exclusive staff discounts
Professional Development Coordinator Based at the NEU Head Office (London, WC1H 9BD) Full-time, permanent Commencing salary £46,364 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We're currently recruiting a Professional Development Coordinator to provide central logistical support and event co-ordination within the Continuing Professional Development Team, including enquiry management and day-to-day organisation, promotion, delivery and evaluation of the union's CPD programme and provision. Reporting to the National Professional Development Manager, in this busy role you will provide a central point of logistical co-ordination and support for the provision of the CPD programme of events, both online and in person; maintain systems of quality assurance and course monitoring and evaluation and work collaboratively with internal stakeholders to ensure PD related work is progressed as necessary. We are looking for applicants with demonstrable administrative and office skills, including good literacy and developed numeracy skills. Strong coordination, planning and organisational skills are essential, along with the ability to work pro-actively and independently within agreed parameters, whilst also contributing as an effective team member. We require commitment to the trade union movement and to the role of education unions in particular. You must have good IT skills, including proficiency in the Microsoft Office Suite, notably SharePoint, Excel and Teams, together with the ability to use any other IT applications necessary for the effective performance of the role. For example, this may include Zoom, databases, budget management systems, electronic filing, records and data management systems. In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 9th February. We reserve the right to end the deadline early should we receive a high number of applicants. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
Feb 03, 2026
Full time
Professional Development Coordinator Based at the NEU Head Office (London, WC1H 9BD) Full-time, permanent Commencing salary £46,364 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We're currently recruiting a Professional Development Coordinator to provide central logistical support and event co-ordination within the Continuing Professional Development Team, including enquiry management and day-to-day organisation, promotion, delivery and evaluation of the union's CPD programme and provision. Reporting to the National Professional Development Manager, in this busy role you will provide a central point of logistical co-ordination and support for the provision of the CPD programme of events, both online and in person; maintain systems of quality assurance and course monitoring and evaluation and work collaboratively with internal stakeholders to ensure PD related work is progressed as necessary. We are looking for applicants with demonstrable administrative and office skills, including good literacy and developed numeracy skills. Strong coordination, planning and organisational skills are essential, along with the ability to work pro-actively and independently within agreed parameters, whilst also contributing as an effective team member. We require commitment to the trade union movement and to the role of education unions in particular. You must have good IT skills, including proficiency in the Microsoft Office Suite, notably SharePoint, Excel and Teams, together with the ability to use any other IT applications necessary for the effective performance of the role. For example, this may include Zoom, databases, budget management systems, electronic filing, records and data management systems. In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 9th February. We reserve the right to end the deadline early should we receive a high number of applicants. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
Leapfrog Recruitment Consultants
Daliburgh, Isle Of South Uist
Overview A senior opportunity has arisen for an experienced fund professional to take ownership of complex client relationships while leading and developing a high-performing administration team. This role combines technical expertise, leadership, and client engagement within a fast-growing funds business. Responsibilities Act as senior contact for a portfolio of real estate and private equity funds. Oversee fund lifecycle events including closings, transactions, and wind-ups. Manage and review treasury activities, regulatory filings, and board processes. Lead, mentor, and performance-manage junior team members. Ensure service delivery meets internal KPIs and client expectations. Review invoices, fee structures, and billing processes. Support onboarding of new business and internal projects. Qualifications The ideal candidate will have 5+ years' fund administration experience and be holding or working towards CGI or a relevant professional qualification. Strong leadership skills, commercial awareness, and technical fund knowledge are essential. For a full job description or further information on this role please call 711188 , or email emailprotected . If you wish to apply for this role, please submit your CV via the Apply Now button below. Related Fund Management / Private Equity Jobs in Guernsey
Feb 03, 2026
Full time
Overview A senior opportunity has arisen for an experienced fund professional to take ownership of complex client relationships while leading and developing a high-performing administration team. This role combines technical expertise, leadership, and client engagement within a fast-growing funds business. Responsibilities Act as senior contact for a portfolio of real estate and private equity funds. Oversee fund lifecycle events including closings, transactions, and wind-ups. Manage and review treasury activities, regulatory filings, and board processes. Lead, mentor, and performance-manage junior team members. Ensure service delivery meets internal KPIs and client expectations. Review invoices, fee structures, and billing processes. Support onboarding of new business and internal projects. Qualifications The ideal candidate will have 5+ years' fund administration experience and be holding or working towards CGI or a relevant professional qualification. Strong leadership skills, commercial awareness, and technical fund knowledge are essential. For a full job description or further information on this role please call 711188 , or email emailprotected . If you wish to apply for this role, please submit your CV via the Apply Now button below. Related Fund Management / Private Equity Jobs in Guernsey
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
Feb 03, 2026
Full time
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
