The Sales Recruitment Network
Lichfield, Staffordshire
Internal Sales Executive / Sales Executive / Telesales Executive / Business Development Manager Newport, Shropshire, ideally this role will be based at our offices in Newport, Shropshire, however we will also consider applications from other parts of the UK with the role being performed remotely from home. . click apply for full job details
Nov 27, 2025
Full time
Internal Sales Executive / Sales Executive / Telesales Executive / Business Development Manager Newport, Shropshire, ideally this role will be based at our offices in Newport, Shropshire, however we will also consider applications from other parts of the UK with the role being performed remotely from home. . click apply for full job details
Join our dynamic Technology team as a Java Fullstack Engineer AVP level, and be involved in shaping the future of financial crime prevention through the transformative "Integrated financial crime program". This multiyear group wide initiative is designed to strengthen regulatory compliance, streamline client interactions via unified infrastructure and drive operational efficiency through cutting edge technological advancements. The ideal candidate would be an experienced Java Fullstack Engineer with passion for transition into architecture, ready to apply technical expertise to strategic system design. The Integrated Financial Crime (IFC) portfolio is a multi-faceted Financial Crime programme of change delivered via over 20 programmes to create a holistic, risk-based and effective Financial Crime environment, strengthen robustness and enhance automation of Financial Crime processes, develop and strengthen our skills and capabilities across all lines of defence and empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Java Fullstack Engineer, you should have: Experience in full-stack development with expertise in building dynamic, responsive, and reusable components Worked on Enterprise Case Management Life cycle applications involving backend server builds in either Java or C++ Tech Stack Experience with Kafka or other message brokers for event-driven communication Proficiency in developing RESTful APIs and microservices using Java Spring Boot. Strong understanding of Spring Framework (e.g., Spring MVC, Spring Security, Spring Data) Strong knowledge of state management (e.g., Redux, Context API) and React hooks. Experience with RESTful APIs and integrating frontend with backend services Some other highly valued skills may include: Basic understanding of Camunda BPM for workflow orchestration and process automation. Familiarity with BPMN 2.0 for designing workflows Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI) and containerization (e.g., Docker, Kubernetes) Knowledge of unit testing and integration testing frameworks (e.g., JUnit, Mockito, Jest, React Testing Library) You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow Campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 27, 2025
Full time
Join our dynamic Technology team as a Java Fullstack Engineer AVP level, and be involved in shaping the future of financial crime prevention through the transformative "Integrated financial crime program". This multiyear group wide initiative is designed to strengthen regulatory compliance, streamline client interactions via unified infrastructure and drive operational efficiency through cutting edge technological advancements. The ideal candidate would be an experienced Java Fullstack Engineer with passion for transition into architecture, ready to apply technical expertise to strategic system design. The Integrated Financial Crime (IFC) portfolio is a multi-faceted Financial Crime programme of change delivered via over 20 programmes to create a holistic, risk-based and effective Financial Crime environment, strengthen robustness and enhance automation of Financial Crime processes, develop and strengthen our skills and capabilities across all lines of defence and empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Java Fullstack Engineer, you should have: Experience in full-stack development with expertise in building dynamic, responsive, and reusable components Worked on Enterprise Case Management Life cycle applications involving backend server builds in either Java or C++ Tech Stack Experience with Kafka or other message brokers for event-driven communication Proficiency in developing RESTful APIs and microservices using Java Spring Boot. Strong understanding of Spring Framework (e.g., Spring MVC, Spring Security, Spring Data) Strong knowledge of state management (e.g., Redux, Context API) and React hooks. Experience with RESTful APIs and integrating frontend with backend services Some other highly valued skills may include: Basic understanding of Camunda BPM for workflow orchestration and process automation. Familiarity with BPMN 2.0 for designing workflows Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI) and containerization (e.g., Docker, Kubernetes) Knowledge of unit testing and integration testing frameworks (e.g., JUnit, Mockito, Jest, React Testing Library) You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow Campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Title: Senior Cyber Certification Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £60,000 per annum dependent on skills and experience What you'll be doing: Lead complex cyber audits across SS EIT, document findings, create and present risk-based recommendations Review and test applicable security control against internal and external frameworks such as, Group cyber security standards, Cyber Essentials standards, Defstan Coordinate and plan and schedule all re assurance duties in line with Defstan requirements. Work with technical teams to validate remediation plans and track to closure Advise manager of emerging risks, control gaps, and increase compliance posture. Support in the external accreditation activities Your skills and experiences: Essential: Educated to degree level (or equivalent) preferably in a related technical discipline. A good understanding of MOD Cyber Security Model, NIST 800-53, Cyber Essentials Some working knowledge of industry recognised Cyber Security Standards and best practice including HMG / Government Sector. (UK and International) to meet MoD DEFCON requirements and the importance of Licence to trade in line with BAE's supplier defence strategy Desirable: An excellent working knowledge of data analytics within Excel and Tableau automated reporting CIST or CISM certification Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Cyber Assurance Team: The team covers a multi domain enterprise level exposure, DCC (Defence Cyber Certification) is a new capability being built to meet an increasing MOD supplier requirement. Following existing SS EIT assurance process and Technology reviews, this position will form a key role in meeting and maintaining the new MOD requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 1st December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Nov 27, 2025
Full time
Job Title: Senior Cyber Certification Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £60,000 per annum dependent on skills and experience What you'll be doing: Lead complex cyber audits across SS EIT, document findings, create and present risk-based recommendations Review and test applicable security control against internal and external frameworks such as, Group cyber security standards, Cyber Essentials standards, Defstan Coordinate and plan and schedule all re assurance duties in line with Defstan requirements. Work with technical teams to validate remediation plans and track to closure Advise manager of emerging risks, control gaps, and increase compliance posture. Support in the external accreditation activities Your skills and experiences: Essential: Educated to degree level (or equivalent) preferably in a related technical discipline. A good understanding of MOD Cyber Security Model, NIST 800-53, Cyber Essentials Some working knowledge of industry recognised Cyber Security Standards and best practice including HMG / Government Sector. (UK and International) to meet MoD DEFCON requirements and the importance of Licence to trade in line with BAE's supplier defence strategy Desirable: An excellent working knowledge of data analytics within Excel and Tableau automated reporting CIST or CISM certification Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Cyber Assurance Team: The team covers a multi domain enterprise level exposure, DCC (Defence Cyber Certification) is a new capability being built to meet an increasing MOD supplier requirement. Following existing SS EIT assurance process and Technology reviews, this position will form a key role in meeting and maintaining the new MOD requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 1st December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Join Barclays as an Infrastructure Engineer and play a key role in delivering Data Caching solutions on Barclays container platforms. This is a hands-on infrastructure role where you'll design, build, and optimise in-memory Data Caching products like Redis and GridGain for Kubernetes-based platforms. You'll be responsible for the Caching services offered on container platforms, ensuring it's robust, scalable, and secure. Working in Agile, distributed teams across UK, India, and the US, you'll apply DevOps principles to deliver innovative, high-performance infrastructure solutions that enable our applications to run at their best. To be successful in this role, you will need the following: Expertise with Kubernetes / Container platforms, such as Red Hat OpenShift. Experience with Infrastructure as Code, CI/CD, and automation tools, such as Ansible and GitLab. Strong understanding of Agile application development methodologies. Proven ability to align cross-functional teams on priorities, goals, and deliverables. Some other highly valued skills may include: Familiarity with in-memory caching technologies, such as Redis and/or GridGain. Experience with programming languages, including Java or Python. Understanding of API development and best practices. Advocating a culture of Site Reliability Engineering practices to continuously measure, optimise, and improve systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate will be based in Radbroke Hall, Knutsford. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting / coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions / business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies / procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 27, 2025
Full time
Join Barclays as an Infrastructure Engineer and play a key role in delivering Data Caching solutions on Barclays container platforms. This is a hands-on infrastructure role where you'll design, build, and optimise in-memory Data Caching products like Redis and GridGain for Kubernetes-based platforms. You'll be responsible for the Caching services offered on container platforms, ensuring it's robust, scalable, and secure. Working in Agile, distributed teams across UK, India, and the US, you'll apply DevOps principles to deliver innovative, high-performance infrastructure solutions that enable our applications to run at their best. To be successful in this role, you will need the following: Expertise with Kubernetes / Container platforms, such as Red Hat OpenShift. Experience with Infrastructure as Code, CI/CD, and automation tools, such as Ansible and GitLab. Strong understanding of Agile application development methodologies. Proven ability to align cross-functional teams on priorities, goals, and deliverables. Some other highly valued skills may include: Familiarity with in-memory caching technologies, such as Redis and/or GridGain. Experience with programming languages, including Java or Python. Understanding of API development and best practices. Advocating a culture of Site Reliability Engineering practices to continuously measure, optimise, and improve systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate will be based in Radbroke Hall, Knutsford. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting / coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions / business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies / procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a Backend Engineer in the Chief Technology Office at Barclays where you'll be developing cutting-edge AI platforms using state-of-the-art technologies. As part of our Chief Technology Office, you'll work on implementing the latest AI/ML solutions for our bank. In this role, you'll collaborate with talented engineers to design and implement high-performance backend systems that enhance our AI platforms, driving industry best practices while contributing to Barclays' commitment to embracing AI to make Barclays simpler, better, and more balanced. To be successful as a Backend Engineer, you should have experience with: Ample technical skills in backend development using Python. Proven AWS implementation experience. Proficiency with software development lifecycle using, Git, Agile, and automated testing. Demonstrable experience with Docker/Kubernetes containerisation and CI/CD pipelines. Some other highly valued skills may include: Hands-on, curious Engineer with good collaborative skills. Infrastructure as code knowledge (terraform, CloudFormation). Experience developing or integrating AI/ML frameworks, e.g. LangChain. Bachelors in Computer Science, related fields, or equivalent experience. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in either our Knutsford or Glasgow office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 27, 2025
Full time
Join us as a Backend Engineer in the Chief Technology Office at Barclays where you'll be developing cutting-edge AI platforms using state-of-the-art technologies. As part of our Chief Technology Office, you'll work on implementing the latest AI/ML solutions for our bank. In this role, you'll collaborate with talented engineers to design and implement high-performance backend systems that enhance our AI platforms, driving industry best practices while contributing to Barclays' commitment to embracing AI to make Barclays simpler, better, and more balanced. To be successful as a Backend Engineer, you should have experience with: Ample technical skills in backend development using Python. Proven AWS implementation experience. Proficiency with software development lifecycle using, Git, Agile, and automated testing. Demonstrable experience with Docker/Kubernetes containerisation and CI/CD pipelines. Some other highly valued skills may include: Hands-on, curious Engineer with good collaborative skills. Infrastructure as code knowledge (terraform, CloudFormation). Experience developing or integrating AI/ML frameworks, e.g. LangChain. Bachelors in Computer Science, related fields, or equivalent experience. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in either our Knutsford or Glasgow office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Overview Search and select specialists. Jobs for the corporate comms industry. Our client is one of the UK's leading independent corporate reporting agencies with a strong Strategy and research division. They generally work with Fortune 500 and FTSE 100 organisations - they help build greater confidence and trust with their investors and other key stakeholders by offering best practise and advice. Our client is looking to hire a Corporate Strategy consultant who will support the Strategy director and team. In time this position will develop into a lead role ultimately resulting in the promotion to Strategy director. Purpose Reporting into the Director of Research and Strategy, you will be responsible for gathering and providing high quality market intelligence on corporate reporting policy, issues, news and trends, predominantly in the UK but increasingly across International markets. The market intelligence gathered will be used to evolve and develop our corporate reporting offering; to keep our clients and account teams up to date with the latest developments in the marketplace and to frame and inform marketing activities designed to further enhance our reputation and generate new business enquiries from our target markets. We regularly publish research reports and papers on the trends in reporting, which are widely read by the industry and commented on by both the national and trade press. This research helps to provide us with the knowledge and insight to frame and inform our advice to clients. A key part of this role is to work closely with the Director of Strategy and Research Team to identify and develop opportunities for research projects which will further our understanding and help us in the pursuit of demonstrating the business benefit of reporting. The Team is also commissioned by our blue-chip client base to provide consultancy services on best practice in financial and non financial reporting, both on and offline. This includes the development of reporting strategies, detailed assessment reports, benchmarking audits and best practice content guidelines. Reporting Relationships Director of Research and Strategy Research team Account management Creative teams Development of our Corporate Reporting offer Responsible for evolving and developing the consultancy business in line with the regulatory environment, good practice and the needs of clients. Take responsibility for gaining an in-depth knowledge of all clients' operations, regulatory requirements and ownership structure in order to ensure that our service to them is tailored accordingly. Client Consultancy Manage the delivery of all corporate reporting consultancy work for new and existing clients. Support the Director of Research & Strategy in the presentation of consultancy work to clients. Create and deliver bespoke assessments, competitive benchmark audits and analysis to meet the demands of our clients. Develop content guidelines for any external communications, including annual reports, presentations and CR reports to meet client needs. Client Development and Retention Work with the account management team to develop each client's corporate reporting strategy in line with best practice and changing market conditions. Review all client Annual Reports and provide key recommendations for improvement mid-way through the delivery process. Provide end of year assessments of client Annual Reports against our benchmarking research for use by the account teams at project kick-off meetings and debriefs. Respond to queries from clients regarding legislative and regulatory provisions, providing advice and guidance as appropriate. Respond to ad-hoc research requests from clients to assist in the delivery of their corporate reporting programme. Support the account managers as required in their delivery of services to clients, for example; research presentations, requests for information and good practice guidance. In conjunction with the Business Development Manager undertake market analysis to identify new business opportunities both domestically and abroad. Conduct preliminary research on potential prospects including gaining an understanding of: their ownership structure, corporate objectives, operational structure, strengths, weaknesses and reporting strategy. Assess the quality of a prospect company's corporate reporting identifying areas of strength and areas for improvement. Carry out internal briefings with the relevant Directors' and Account Managers to inform on their pitch strategy and presentation for new business opportunities. Knowledge and skills required for the role Good degree from a reputable university Professional qualifications - preferably legal, accountancy or business based. Experience of working within a corporate reporting, corporate governance or business consultancy role. Experience of working with listed companies desirable Experience of working on corporate external communications Highly organised, thorough, demonstrating excellent attention to detail and a proactive, flexible approach Able to establish strong relationships with individuals at all levels. Strong leadership and organisational skills. Strong 'can do' attitude motivated by a desire to be part of the solution, rather than part of the problem. Owner of CCR search and select specialists Robert has a wealth of experience across corporate reporting, investor relations, branding marketing literature and digital applications. Having cut his teeth at Radley Yeldar he has over 22 years agency experience at his disposal. His initial foray into recruitment was as manager of Artworks a US backed design recruitment agency in London, he then went onto work as lead consultant at BDG. Robert prides himself on an impeccable talent spotting service which clients and employees can trust implicitly.
Nov 27, 2025
Full time
Overview Search and select specialists. Jobs for the corporate comms industry. Our client is one of the UK's leading independent corporate reporting agencies with a strong Strategy and research division. They generally work with Fortune 500 and FTSE 100 organisations - they help build greater confidence and trust with their investors and other key stakeholders by offering best practise and advice. Our client is looking to hire a Corporate Strategy consultant who will support the Strategy director and team. In time this position will develop into a lead role ultimately resulting in the promotion to Strategy director. Purpose Reporting into the Director of Research and Strategy, you will be responsible for gathering and providing high quality market intelligence on corporate reporting policy, issues, news and trends, predominantly in the UK but increasingly across International markets. The market intelligence gathered will be used to evolve and develop our corporate reporting offering; to keep our clients and account teams up to date with the latest developments in the marketplace and to frame and inform marketing activities designed to further enhance our reputation and generate new business enquiries from our target markets. We regularly publish research reports and papers on the trends in reporting, which are widely read by the industry and commented on by both the national and trade press. This research helps to provide us with the knowledge and insight to frame and inform our advice to clients. A key part of this role is to work closely with the Director of Strategy and Research Team to identify and develop opportunities for research projects which will further our understanding and help us in the pursuit of demonstrating the business benefit of reporting. The Team is also commissioned by our blue-chip client base to provide consultancy services on best practice in financial and non financial reporting, both on and offline. This includes the development of reporting strategies, detailed assessment reports, benchmarking audits and best practice content guidelines. Reporting Relationships Director of Research and Strategy Research team Account management Creative teams Development of our Corporate Reporting offer Responsible for evolving and developing the consultancy business in line with the regulatory environment, good practice and the needs of clients. Take responsibility for gaining an in-depth knowledge of all clients' operations, regulatory requirements and ownership structure in order to ensure that our service to them is tailored accordingly. Client Consultancy Manage the delivery of all corporate reporting consultancy work for new and existing clients. Support the Director of Research & Strategy in the presentation of consultancy work to clients. Create and deliver bespoke assessments, competitive benchmark audits and analysis to meet the demands of our clients. Develop content guidelines for any external communications, including annual reports, presentations and CR reports to meet client needs. Client Development and Retention Work with the account management team to develop each client's corporate reporting strategy in line with best practice and changing market conditions. Review all client Annual Reports and provide key recommendations for improvement mid-way through the delivery process. Provide end of year assessments of client Annual Reports against our benchmarking research for use by the account teams at project kick-off meetings and debriefs. Respond to queries from clients regarding legislative and regulatory provisions, providing advice and guidance as appropriate. Respond to ad-hoc research requests from clients to assist in the delivery of their corporate reporting programme. Support the account managers as required in their delivery of services to clients, for example; research presentations, requests for information and good practice guidance. In conjunction with the Business Development Manager undertake market analysis to identify new business opportunities both domestically and abroad. Conduct preliminary research on potential prospects including gaining an understanding of: their ownership structure, corporate objectives, operational structure, strengths, weaknesses and reporting strategy. Assess the quality of a prospect company's corporate reporting identifying areas of strength and areas for improvement. Carry out internal briefings with the relevant Directors' and Account Managers to inform on their pitch strategy and presentation for new business opportunities. Knowledge and skills required for the role Good degree from a reputable university Professional qualifications - preferably legal, accountancy or business based. Experience of working within a corporate reporting, corporate governance or business consultancy role. Experience of working with listed companies desirable Experience of working on corporate external communications Highly organised, thorough, demonstrating excellent attention to detail and a proactive, flexible approach Able to establish strong relationships with individuals at all levels. Strong leadership and organisational skills. Strong 'can do' attitude motivated by a desire to be part of the solution, rather than part of the problem. Owner of CCR search and select specialists Robert has a wealth of experience across corporate reporting, investor relations, branding marketing literature and digital applications. Having cut his teeth at Radley Yeldar he has over 22 years agency experience at his disposal. His initial foray into recruitment was as manager of Artworks a US backed design recruitment agency in London, he then went onto work as lead consultant at BDG. Robert prides himself on an impeccable talent spotting service which clients and employees can trust implicitly.
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 27, 2025
Full time
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
The Role Permanent Full Time Want to create industry-leading change and grow your career? We're looking for a dynamic Business Development Manager, known internally as Regional Account Manager to join our team, driving share of wallet and drive new business click apply for full job details
Nov 26, 2025
Full time
The Role Permanent Full Time Want to create industry-leading change and grow your career? We're looking for a dynamic Business Development Manager, known internally as Regional Account Manager to join our team, driving share of wallet and drive new business click apply for full job details
Global Activation & Events Manager (Global Sports Partnerships) London, GB Prague, CZ Event manager Full time job Bachelor Allwyn is looking for a Global Activation & Events Manager who can turn partnerships into goosebump-worthy fan experiences. If F1, global stages, bold ideas and unforgettable moments are your playground, this role will feel like home. You'll shape how millions of fans experience our brand - from high-energy F1 fan zones to global activations that make people stop, look and talk. This isn't just another events role. This is your chance to build something iconic. ️ This role can be based either in London or Prague. We are hiring one person for one global role. Location choice depends on candidate preference. What will you do? Develop and execute global activation strategies that turn partnership goals into unforgettable events and experiences, always reflecting Allwyn's communications pillars - Community, Winning and Wellbeing. Lead the end-to-end planning and execution of public-facing events and activations - ensuring every detail wows fans and partners while comply with internal policies and regulations. Transform partnership rights into high-impact programs, from driver development initiatives, F1 Academy to eSports collaborations, amplifying Allwyn's presence on every stage. Spot trends, prototype bold new formats, and push creative boundaries in fan engagement. Empower local teams with toolkits and guidance, ensuring global consistency and standout local impact. Set and track KPIs, lead post-event reviews, and drive ongoing improvement. Own budgets and manage external partners, ensuring premium delivery and value. What do you need to succeed: Several years of experience in experiential marketing, event management, or sponsorship activation, ideally in motorsport, or major sports brands. Proven record of delivering large-scale, high-profile events, ideally in a regulated industry. Track record of leading agencies, managing budgets, and managing complex, cross-market projects. Strategic, creative, and hands-on project management skills. Analytical, results-driven mindset with a passion for innovation. Passion for sports, live experiences, and delivering excellence under pressure. Flexibility to work in a truly global role, including working across time zones, and occasional international travel or weekend commitments in line with the global event calendar Fluent English required; other languages are a plus. What do we offer: A stable role within a collaborative, friendly and international team culture Annual performance-based bonus 25 days of vacation Additional benefits including pension contribution, healthcare/medical support, and other wellbeing perks Company events and activities such as volunteering, health initiatives and sports events sponsored by Allwyn Work equipment provided: company laptop, company mobile phone + SIM card with a mobile data package also for personal use Office located in an easily accessible central location Please note: Specific benefits may vary slightly by location (e.g. subsidised meals, gym/yoga classes in the office, exclusive healthcare options, life assurance, employee discounts, etc.). Location: London or Prague Travel: Frequent International trips Does this sound like your next adventure? Apply now and let's create experiences that fans will never forget!
Nov 26, 2025
Full time
Global Activation & Events Manager (Global Sports Partnerships) London, GB Prague, CZ Event manager Full time job Bachelor Allwyn is looking for a Global Activation & Events Manager who can turn partnerships into goosebump-worthy fan experiences. If F1, global stages, bold ideas and unforgettable moments are your playground, this role will feel like home. You'll shape how millions of fans experience our brand - from high-energy F1 fan zones to global activations that make people stop, look and talk. This isn't just another events role. This is your chance to build something iconic. ️ This role can be based either in London or Prague. We are hiring one person for one global role. Location choice depends on candidate preference. What will you do? Develop and execute global activation strategies that turn partnership goals into unforgettable events and experiences, always reflecting Allwyn's communications pillars - Community, Winning and Wellbeing. Lead the end-to-end planning and execution of public-facing events and activations - ensuring every detail wows fans and partners while comply with internal policies and regulations. Transform partnership rights into high-impact programs, from driver development initiatives, F1 Academy to eSports collaborations, amplifying Allwyn's presence on every stage. Spot trends, prototype bold new formats, and push creative boundaries in fan engagement. Empower local teams with toolkits and guidance, ensuring global consistency and standout local impact. Set and track KPIs, lead post-event reviews, and drive ongoing improvement. Own budgets and manage external partners, ensuring premium delivery and value. What do you need to succeed: Several years of experience in experiential marketing, event management, or sponsorship activation, ideally in motorsport, or major sports brands. Proven record of delivering large-scale, high-profile events, ideally in a regulated industry. Track record of leading agencies, managing budgets, and managing complex, cross-market projects. Strategic, creative, and hands-on project management skills. Analytical, results-driven mindset with a passion for innovation. Passion for sports, live experiences, and delivering excellence under pressure. Flexibility to work in a truly global role, including working across time zones, and occasional international travel or weekend commitments in line with the global event calendar Fluent English required; other languages are a plus. What do we offer: A stable role within a collaborative, friendly and international team culture Annual performance-based bonus 25 days of vacation Additional benefits including pension contribution, healthcare/medical support, and other wellbeing perks Company events and activities such as volunteering, health initiatives and sports events sponsored by Allwyn Work equipment provided: company laptop, company mobile phone + SIM card with a mobile data package also for personal use Office located in an easily accessible central location Please note: Specific benefits may vary slightly by location (e.g. subsidised meals, gym/yoga classes in the office, exclusive healthcare options, life assurance, employee discounts, etc.). Location: London or Prague Travel: Frequent International trips Does this sound like your next adventure? Apply now and let's create experiences that fans will never forget!
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 26, 2025
Full time
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 26, 2025
Full time
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 26, 2025
Full time
Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term - 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established. To ensure that employment status data is collected and reported twice a year from all students. To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained. To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it. To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders. To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities. To promote the alumni community to current students and external stakeholders. To lead on the strategic planning for the direction of the alumni office. To ensure that the alumni website, Careers and Placement platform, and online community are maintained. To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community. To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members. To oversee the tracking of students' destinations and progression once they have graduated. To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it. To ensure that the employment status of alumni is actively monitored and recorded. To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. To manage the delivery of services in a cost effective and efficient manner and undertake any other duties as may reasonably be required, including administrative, management and evaluation duties appropriate to the role. What Experience/Skills are required: Essential: Degree qualified in a relevant area of equivalent experience. Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector. Demonstrable experience of working in a senior role. Ability to deliver priorities to budget within a large and complex organisation. Ability to lead, motivate, further develop and line manage a high performing team. Excellent interpersonal and networking skills. Excellent analytical skills. Ability to persuade and negotiate using data and narrative. Excellent oral and written communication skills. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus I will be starting a Masters in Careers and Employability Guidance in January, and this has been supported by my manager who allows me to manage my time and diary how best works for me. We are also given constant upskilling opportunities and encouraged to attend both internal and external learning and development events. - Kira McCormack (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
The closing date for applications is 11.59pm 30 Nov 2025. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Responsibilities: Organisational Admin & Management •Line manage and coach a small team of specialists; set clear objectives, standards and development plans. •Embed consistent ways of working (SOPs, runbooks, RACI, change/checklists) across infrastructure, cloud and network. •Support structured problem management and continual improvement practices across the team. •Drive capacity planning and workload transparency using agreed tooling (e.g., dashboards/DevOps), supporting prioritisation of proactive work. •Lead partner governance meetings; track SLAs/OLAs, service credits, action logs and improvement plans. •Ensure CMDB/asset lifecycle quality (accuracy, relationships, status transitions, audit readiness) in the ITSM platform. Service Delivery •Own operational outcomes for infrastructure, Azure/M365 platforms and network services to agreed availability, performance and support targets. •Oversee patching, backup, monitoring and disaster recovery readiness; maintain runbooks and test evidence. •Govern release/deployment activity with change enablement; validate handover, documentation and early life support. •Monitor capacity and performance trends; prevent issues through proactive maintenance, telemetry and alert tuning. •Coordinate vendor activities; provide assurance that planned works meet technical, security and documentation standards. Security & Risk •Enforce security baselines across endpoints, infrastructure and cloud (e.g., Intune/Configuration profiles, Azure hardening, identity controls). •Manage the vulnerability remediation queue with agreed OLAs; provide GRC/audit evidence and support certification activities. •Uphold privileged access controls and identity governance (MFA/Conditional Access/PIM where applicable). •Champion secure by design changes via CAB/security gates and ensure operational controls are sustained post change. Strategic •Partner with Service Management and stakeholders to drive adoption of M365 capabilities (Teams, Exchange Online, OneDrive/SharePoint) and endpoint management practices that improve user experience and productivity. •Support communications, guidance and knowledge artefacts that make services discoverable and easy to consume. •Identify opportunities for automation and standardisation (scripts, policy as code, monitoring/alerting improvements). •Define and oversee operational validation (test conditions, acceptance criteria, rollback readiness) for infrastructure/cloud changes. •Shape and maintain the IT Operations roadmap aligned to the Approved Operating Model and DS priorities. •Sponsor or contribute to initiatives that reduce reactive workload (problem eradication, telemetry, self service, standard changes). •Own the Problem & Improvement function, ensuring root cause analysis, automation, and service enhancement initiatives are embedded across infrastructure and cloud domains. •Provide inputs to budget planning and cost optimisation (cloud utilisation, licensing). •Assume lead responsibilities with the design and implementation of digital services. Support •Act as an escalation point for major incidents and high priority service issues; coordinate technical teams and suppliers to restore service and capture follow ups. •Oversee the escalation of recurring incidents and problems; ensure structured troubleshooting and known error documentation is maintained. •Ensure and report on how Problem & Improvement is actively remediating systemic issues and reducing reactive workloads. Development •Contribute to tooling enhancements; participate in pilots for new processes and technologies. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. •Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required: The successful candidate will demonstrate expert-level proficiency in the design, implementation, and management of Microsoft Azure and Microsoft 365 environments. The role requires a deep understanding of cloud infrastructure, identity and access management, automation, and security best practices. Leadership & Governance •Proven line management of technical specialists: Setting standards, coaching, and building a proactive, user centred culture. •Strong multi vendor governance: SLAs/OLAs, service reviews, improvement plans, risk/issue management and commercial awareness. •Practical command of ITIL practices: Incident, Problem, Change/Release, Request, and Service/Asset & Configuration Management. •Strong understanding of continual improvement frameworks and automation strategies. Infrastructure, Cloud & Networking Knowledge (managerial depth with technical breadth) •Working knowledge of Microsoft Azure and Microsoft 365: Core platform services, identity, policy/governance, monitoring and Exchange Online, Teams, OneDrive/SharePoint, Intune. •Understanding of on prem infrastructure services: Windows Server/AD, storage/backup, virtualization and enterprise networking concepts. •Familiarity with telemetry/monitoring and event/alert workflows: Support SRE style operational assurance. •Proven experience managing senior technical specialists and problem management functions. •Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness. Security & Risk •Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations. •Coordinating vulnerability remediation at scale: Provide measurable outcomes; supplying evidence for audits/certifications. •Understanding of privileged access: Segregation of duties and change controls in regulated environments. Data driven Operations •Ability to define and interpret operational metrics and dashboards: Availability, performance, change success, risk posture, user satisfaction. •Comfortable using ITSM and analytics tooling: Prioritisation, forecasting and reporting. Projects & Communication •Stakeholder management and clear communication translating technical topics to nontechnical audiences; producing SOPs/runbooks and user facing guides. •Contributing to business cases/estimates and phased delivery plans: balancing risk, cost and user experience. •Project Leadership: Experience leading cloud migration, modern workplace, or security enhancement projects. •Internal and External collaboration: Proven experience of managing external technical vendors to deliver high quality digital solutions. Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards click apply for full job details
Nov 26, 2025
Full time
The closing date for applications is 11.59pm 30 Nov 2025. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Responsibilities: Organisational Admin & Management •Line manage and coach a small team of specialists; set clear objectives, standards and development plans. •Embed consistent ways of working (SOPs, runbooks, RACI, change/checklists) across infrastructure, cloud and network. •Support structured problem management and continual improvement practices across the team. •Drive capacity planning and workload transparency using agreed tooling (e.g., dashboards/DevOps), supporting prioritisation of proactive work. •Lead partner governance meetings; track SLAs/OLAs, service credits, action logs and improvement plans. •Ensure CMDB/asset lifecycle quality (accuracy, relationships, status transitions, audit readiness) in the ITSM platform. Service Delivery •Own operational outcomes for infrastructure, Azure/M365 platforms and network services to agreed availability, performance and support targets. •Oversee patching, backup, monitoring and disaster recovery readiness; maintain runbooks and test evidence. •Govern release/deployment activity with change enablement; validate handover, documentation and early life support. •Monitor capacity and performance trends; prevent issues through proactive maintenance, telemetry and alert tuning. •Coordinate vendor activities; provide assurance that planned works meet technical, security and documentation standards. Security & Risk •Enforce security baselines across endpoints, infrastructure and cloud (e.g., Intune/Configuration profiles, Azure hardening, identity controls). •Manage the vulnerability remediation queue with agreed OLAs; provide GRC/audit evidence and support certification activities. •Uphold privileged access controls and identity governance (MFA/Conditional Access/PIM where applicable). •Champion secure by design changes via CAB/security gates and ensure operational controls are sustained post change. Strategic •Partner with Service Management and stakeholders to drive adoption of M365 capabilities (Teams, Exchange Online, OneDrive/SharePoint) and endpoint management practices that improve user experience and productivity. •Support communications, guidance and knowledge artefacts that make services discoverable and easy to consume. •Identify opportunities for automation and standardisation (scripts, policy as code, monitoring/alerting improvements). •Define and oversee operational validation (test conditions, acceptance criteria, rollback readiness) for infrastructure/cloud changes. •Shape and maintain the IT Operations roadmap aligned to the Approved Operating Model and DS priorities. •Sponsor or contribute to initiatives that reduce reactive workload (problem eradication, telemetry, self service, standard changes). •Own the Problem & Improvement function, ensuring root cause analysis, automation, and service enhancement initiatives are embedded across infrastructure and cloud domains. •Provide inputs to budget planning and cost optimisation (cloud utilisation, licensing). •Assume lead responsibilities with the design and implementation of digital services. Support •Act as an escalation point for major incidents and high priority service issues; coordinate technical teams and suppliers to restore service and capture follow ups. •Oversee the escalation of recurring incidents and problems; ensure structured troubleshooting and known error documentation is maintained. •Ensure and report on how Problem & Improvement is actively remediating systemic issues and reducing reactive workloads. Development •Contribute to tooling enhancements; participate in pilots for new processes and technologies. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. •Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required: The successful candidate will demonstrate expert-level proficiency in the design, implementation, and management of Microsoft Azure and Microsoft 365 environments. The role requires a deep understanding of cloud infrastructure, identity and access management, automation, and security best practices. Leadership & Governance •Proven line management of technical specialists: Setting standards, coaching, and building a proactive, user centred culture. •Strong multi vendor governance: SLAs/OLAs, service reviews, improvement plans, risk/issue management and commercial awareness. •Practical command of ITIL practices: Incident, Problem, Change/Release, Request, and Service/Asset & Configuration Management. •Strong understanding of continual improvement frameworks and automation strategies. Infrastructure, Cloud & Networking Knowledge (managerial depth with technical breadth) •Working knowledge of Microsoft Azure and Microsoft 365: Core platform services, identity, policy/governance, monitoring and Exchange Online, Teams, OneDrive/SharePoint, Intune. •Understanding of on prem infrastructure services: Windows Server/AD, storage/backup, virtualization and enterprise networking concepts. •Familiarity with telemetry/monitoring and event/alert workflows: Support SRE style operational assurance. •Proven experience managing senior technical specialists and problem management functions. •Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness. Security & Risk •Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations. •Coordinating vulnerability remediation at scale: Provide measurable outcomes; supplying evidence for audits/certifications. •Understanding of privileged access: Segregation of duties and change controls in regulated environments. Data driven Operations •Ability to define and interpret operational metrics and dashboards: Availability, performance, change success, risk posture, user satisfaction. •Comfortable using ITSM and analytics tooling: Prioritisation, forecasting and reporting. Projects & Communication •Stakeholder management and clear communication translating technical topics to nontechnical audiences; producing SOPs/runbooks and user facing guides. •Contributing to business cases/estimates and phased delivery plans: balancing risk, cost and user experience. •Project Leadership: Experience leading cloud migration, modern workplace, or security enhancement projects. •Internal and External collaboration: Proven experience of managing external technical vendors to deliver high quality digital solutions. Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards click apply for full job details
# Customer Operations Leader Job ID R- Category Supply Chain Location Leeds, Leeds, England Date posted 11/20/2025JOB TITLE: Customer Operations Leader (COL)JOB LOCATION: LeedsFUNCTION: Supply ChainSUB FUNCTION: Customer OperationsWORK LEVEL: WL1CREPORTS TO: Customer Service Manager (JS, Morrisons, Waitrose & Ocado) JOB PURPOSEThe key purpose of the role is to manage and drive improvements in the overall experience our customers have when working with Unilever, aligned to our ambition of becoming the Supplier in our industry. The role is expected to partner strongly with CD & to use data-driven insights to take a strategic view to develop our customer relationships, and to ensure the voice of the customer is heard in Unilever in the development of our broader customer operations strategy, encompassing supply chain, CD and finance. This role reports directly into the CSM for the customer group, taking ownership for the customer supply relationship with manager-level contacts in a key customer, working to develop & improve processes. The role is also expected to lead & support key customer experience innovation and improvement programs across the customer group.RESPONSIBILITIES / KEY DELIVERABLESKey MetricsFulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLACustomer Service - AGSForecast Bias - 4w FB, 1w FBForecast Accuracy - 4w FA, 1w FAInnovation OTIFCost-to-serveEngagement - UniVoiceUSG%Trade Terms ComplianceOperations & SystemsS&OP• May be expected to cover CCS responsibilities during absence or holidays.• Relationship development and joint action planning with key manager and mid-level senior contacts within the Customer Commercial and Supply Chain teams.• Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias.• Accountable for strong forecasting performance delivery through the team of CCS and through strong partnership of CD and planning teams.Order to Deliver• Partner the CSP in exceptional circumstances to coordinate the response to significant service issues, supporting CCSs with messages to customers, helping to identify and solve root cause.• Provide information & input to customer execution teams to inform short-term decision-making process.Bill to Cash• Understanding of the wider Order to Cash process and interactions between O2D and B2C.Projects, Innovation & Capabilities• Leads & supports key Customer Experience improvement programs across the customer group.• Supports relevant internal and external stakeholders on technology, process or business changes across the customer group• Provides guidance and support to Customer Experience, CD and other stakeholders on the feasibility and execution of initiatives.• Point of escalation during the planning of exceptional events (NPD, Shippers, WIGIGs etc) to troubleshoot issues and ensure smooth delivery.Continuous Improvement & Problem Solving• Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your customer and how this translates into the specific questions asked within the survey.• Building relationship across the Unilever organisation and working with multiple stakeholders to drive improvements in the overall customer experience.• Be the main contact point for the Customer Development Account Controller within the Customer Operations team.• Collaborates with third parties and internal stakeholders to influence the continuous improvement of reports, processes and ways of working pertinent to this role & its interfaces.• Expected to work with planning teams to drive improved ways of working on forecasting, risk communication and event preparation.• Building relationship across the Unilever organisation and working with multiple stakeholders to drive improvements in their customer's overall experience.• Become proficient in using structured problems solving methodologies (e.g. Unilever Manufacturing System techniques / WCM), lead by example in the use of these methodologies across CO.Customer & 3rd Party Communications & RelationsCustomers• Expected to visit customer offices and sites to develop face-to-face relationships and improved understanding of their issues and opportunities.• Understand customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for improved performance.• Develop the customer contact strategy with the CSM.• Ensures the voice of the Customer is heard within Unilever and Genpact.3rd Parties• Expected to build a close working relationship with key 3rd party service suppliers (i.e. Genpact as of 2024/25) to ensure performance in line with contractual agreements and collaboration on appropriate continuous improvement plans.WHAT YOU NEED TO SUCCEEDMinimum Requirements• A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain.• Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Good adherence to standard processes.• Is highly motivated to make the best contribution that they can and bring out the best in others. Able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and can make connections between different pieces of information. Has the ability to nurture and build talent.• Is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas.• Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent.• Good problem-solving skills and an ability to think logically.• The ability to stay calm & focused in fast-paced situations.• Embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team.• A customer-focused mindset, seeking to exceed their expectations where possible.• Willing and able to travel to meet customers.• Ability to manage time effectively and to plan workload.• Strong communication and interpersonal skills.Ideal Requirements• Intermediate skillset in Microsoft Excel.• Experience with SAP or other ERP software.• Experience working with retail customers.• Experience working in several areas across logistics, planning, factory or commercial.• Understands the customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. An understanding of basic financial / commercial measures and how supply chain roles can influence them.• Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision• Reads the external context within the market and the pressures impacting our customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead.KEY INTERACTIONS• CD - Customer Account Managers & Customer Business Managers• Customer Experience - Customer Collaboration Specialists, Stock Availability Specialists• Order Fulfilment Specialists, Order Validation team, Process Control & Customer Experience Analysts• Subject Matter Experts• Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team.• Logistics Managers, Partner Organisations (e.g., Genpact) Leadership Team,• Customer Directors
Nov 26, 2025
Full time
# Customer Operations Leader Job ID R- Category Supply Chain Location Leeds, Leeds, England Date posted 11/20/2025JOB TITLE: Customer Operations Leader (COL)JOB LOCATION: LeedsFUNCTION: Supply ChainSUB FUNCTION: Customer OperationsWORK LEVEL: WL1CREPORTS TO: Customer Service Manager (JS, Morrisons, Waitrose & Ocado) JOB PURPOSEThe key purpose of the role is to manage and drive improvements in the overall experience our customers have when working with Unilever, aligned to our ambition of becoming the Supplier in our industry. The role is expected to partner strongly with CD & to use data-driven insights to take a strategic view to develop our customer relationships, and to ensure the voice of the customer is heard in Unilever in the development of our broader customer operations strategy, encompassing supply chain, CD and finance. This role reports directly into the CSM for the customer group, taking ownership for the customer supply relationship with manager-level contacts in a key customer, working to develop & improve processes. The role is also expected to lead & support key customer experience innovation and improvement programs across the customer group.RESPONSIBILITIES / KEY DELIVERABLESKey MetricsFulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLACustomer Service - AGSForecast Bias - 4w FB, 1w FBForecast Accuracy - 4w FA, 1w FAInnovation OTIFCost-to-serveEngagement - UniVoiceUSG%Trade Terms ComplianceOperations & SystemsS&OP• May be expected to cover CCS responsibilities during absence or holidays.• Relationship development and joint action planning with key manager and mid-level senior contacts within the Customer Commercial and Supply Chain teams.• Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias.• Accountable for strong forecasting performance delivery through the team of CCS and through strong partnership of CD and planning teams.Order to Deliver• Partner the CSP in exceptional circumstances to coordinate the response to significant service issues, supporting CCSs with messages to customers, helping to identify and solve root cause.• Provide information & input to customer execution teams to inform short-term decision-making process.Bill to Cash• Understanding of the wider Order to Cash process and interactions between O2D and B2C.Projects, Innovation & Capabilities• Leads & supports key Customer Experience improvement programs across the customer group.• Supports relevant internal and external stakeholders on technology, process or business changes across the customer group• Provides guidance and support to Customer Experience, CD and other stakeholders on the feasibility and execution of initiatives.• Point of escalation during the planning of exceptional events (NPD, Shippers, WIGIGs etc) to troubleshoot issues and ensure smooth delivery.Continuous Improvement & Problem Solving• Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your customer and how this translates into the specific questions asked within the survey.• Building relationship across the Unilever organisation and working with multiple stakeholders to drive improvements in the overall customer experience.• Be the main contact point for the Customer Development Account Controller within the Customer Operations team.• Collaborates with third parties and internal stakeholders to influence the continuous improvement of reports, processes and ways of working pertinent to this role & its interfaces.• Expected to work with planning teams to drive improved ways of working on forecasting, risk communication and event preparation.• Building relationship across the Unilever organisation and working with multiple stakeholders to drive improvements in their customer's overall experience.• Become proficient in using structured problems solving methodologies (e.g. Unilever Manufacturing System techniques / WCM), lead by example in the use of these methodologies across CO.Customer & 3rd Party Communications & RelationsCustomers• Expected to visit customer offices and sites to develop face-to-face relationships and improved understanding of their issues and opportunities.• Understand customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for improved performance.• Develop the customer contact strategy with the CSM.• Ensures the voice of the Customer is heard within Unilever and Genpact.3rd Parties• Expected to build a close working relationship with key 3rd party service suppliers (i.e. Genpact as of 2024/25) to ensure performance in line with contractual agreements and collaboration on appropriate continuous improvement plans.WHAT YOU NEED TO SUCCEEDMinimum Requirements• A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain.• Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Good adherence to standard processes.• Is highly motivated to make the best contribution that they can and bring out the best in others. Able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and can make connections between different pieces of information. Has the ability to nurture and build talent.• Is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas.• Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent.• Good problem-solving skills and an ability to think logically.• The ability to stay calm & focused in fast-paced situations.• Embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team.• A customer-focused mindset, seeking to exceed their expectations where possible.• Willing and able to travel to meet customers.• Ability to manage time effectively and to plan workload.• Strong communication and interpersonal skills.Ideal Requirements• Intermediate skillset in Microsoft Excel.• Experience with SAP or other ERP software.• Experience working with retail customers.• Experience working in several areas across logistics, planning, factory or commercial.• Understands the customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. An understanding of basic financial / commercial measures and how supply chain roles can influence them.• Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision• Reads the external context within the market and the pressures impacting our customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead.KEY INTERACTIONS• CD - Customer Account Managers & Customer Business Managers• Customer Experience - Customer Collaboration Specialists, Stock Availability Specialists• Order Fulfilment Specialists, Order Validation team, Process Control & Customer Experience Analysts• Subject Matter Experts• Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team.• Logistics Managers, Partner Organisations (e.g., Genpact) Leadership Team,• Customer Directors
The options provided in this section allow you to customise your consent preferences for any tracking technology used for the purposes described below. To learn more about how these trackers help us and how they work, refer to the . Please be aware that denying consent for a particular purpose may make related features unavailable.Always ActiveThese trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.These trackers help us to deliver personalised ads or marketing content to you, and to measure their performance.# Talent Acquisition Coordinator, Early Careers - Summer StartLondon About the Talent Acquisition team Our Talent Acquisition team brings a high level of excitement and commitment to excellence to work as we endeavor to recruit top talent to join our on the Client Service team. You'll work alongside driven, results oriented individuals who are dedicated to growing our firm, improving ourselves, supporting one another, and celebrating wins. About this role Our Talent Acquisition Coordinator position gives you the opportunity to have a large impact on our firm's growth, as you learn to identify and select our largest asset: our people. While there is no typical day on the team, you'll have exposure to a variety of areas, including: Candidate Experience: You will act as a brand ambassador for our firm and be the first point of contact to help thousands of candidates understand why AlphaSights is a great place to work. You'll manage candidate communications and help guide them through the interview process from application to hire. Campus Recruitment: Support your Associates colleagues in managing applications and candidate communication related to on-campus recruiting initiatives. From booking travel to ensuring smooth logistics during events, you'll play a key role in delivering an exceptional candidate experience and troubleshooting real-time challenges as they arise. This hands-on exposure will deepen your understanding of end-to-end campus recruitment and set the foundation for your future progression on the team. Candidate Assessment: Help us spot the next generation of Client Service talent. You'll review resumes, assess applications, and conduct first screening calls - making quick, high-impact decisions that shape our team from day one. Coordination & Operations: Master the fundamentals that drive our high volume recruitment efforts by scheduling interviews, managing job postings, processing reimbursements and sending offer letters. Working closely with our hiring managers and stakeholders, you'll help support every step of the recruiting process. Recruiting Initiatives & Special Projects: As a member of a scaling team, you'll have exposure to how we develop and implement recruiting initiatives so that you can implement your own strategies over time. You'll learn how to develop and execute talent attraction and employer branding activities such as marketing campaigns, in-office events, and diversity and inclusion efforts. The Programme Years 0-1: Following a training programme, you'll begin your journey with AlphaSights as a Talent Acquisition Coordinator , focused on the fundamentals of recruiting. Years 2-4: Those who master the Coordinator role will have the opportunity to become a Talent Acquisition Associate , responsible for the development and execution of strategies to attract top-tier talent from universities across the country. You'll have early leadership and mentorship opportunities as you begin to train and guide new joiners to our team. Years 4+: As a Senior Talent Acquisition Associate & Talent Acquisition Manager you'll lead and develop teammates and own key recruitment results. Successful managers have the opportunity for further levels of firm leadership. Requirements Bachelor's degree, with strong academic credentials and noteworthy extracurricular leadership 0-1 years work experience, ideally with a demonstrated interest or background in recruitment or human capital Ability to multitask and prioritise in a fast-paced environment Fluency in English is essential and native level proficiency in Italian, German, Dutch, Swedish or any Nordic language is preferable. Strong oral and written communication skills and the ability to present confidently to candidates. Excellent attention to detail and strong organisational skills Dependability and interest in working in a team-oriented environment Compensation and benefits £35,000 per annum 4% matched pension contribution on qualified earnings Comprehensive private health insurance coverage and dental insurance 25 vacation days, 8 bank holidays, and business closure over the Christmas break. The option to work from home every Friday State-of-the-art office with amenities in the City of London A fast-paced, high-performance environment with an unwavering commitment to provide a strong candidate experience A team-oriented, strong supportive culture that emphasises professional development and celebrating success Professional development opportunities that work to ensure that you're supported, along with an opportunity for internal upward mobility as our growing team continues to scaleAlphaSights is an equal opportunity employer. field is required.This field is required.
Nov 26, 2025
Full time
The options provided in this section allow you to customise your consent preferences for any tracking technology used for the purposes described below. To learn more about how these trackers help us and how they work, refer to the . Please be aware that denying consent for a particular purpose may make related features unavailable.Always ActiveThese trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.These trackers help us to deliver personalised ads or marketing content to you, and to measure their performance.# Talent Acquisition Coordinator, Early Careers - Summer StartLondon About the Talent Acquisition team Our Talent Acquisition team brings a high level of excitement and commitment to excellence to work as we endeavor to recruit top talent to join our on the Client Service team. You'll work alongside driven, results oriented individuals who are dedicated to growing our firm, improving ourselves, supporting one another, and celebrating wins. About this role Our Talent Acquisition Coordinator position gives you the opportunity to have a large impact on our firm's growth, as you learn to identify and select our largest asset: our people. While there is no typical day on the team, you'll have exposure to a variety of areas, including: Candidate Experience: You will act as a brand ambassador for our firm and be the first point of contact to help thousands of candidates understand why AlphaSights is a great place to work. You'll manage candidate communications and help guide them through the interview process from application to hire. Campus Recruitment: Support your Associates colleagues in managing applications and candidate communication related to on-campus recruiting initiatives. From booking travel to ensuring smooth logistics during events, you'll play a key role in delivering an exceptional candidate experience and troubleshooting real-time challenges as they arise. This hands-on exposure will deepen your understanding of end-to-end campus recruitment and set the foundation for your future progression on the team. Candidate Assessment: Help us spot the next generation of Client Service talent. You'll review resumes, assess applications, and conduct first screening calls - making quick, high-impact decisions that shape our team from day one. Coordination & Operations: Master the fundamentals that drive our high volume recruitment efforts by scheduling interviews, managing job postings, processing reimbursements and sending offer letters. Working closely with our hiring managers and stakeholders, you'll help support every step of the recruiting process. Recruiting Initiatives & Special Projects: As a member of a scaling team, you'll have exposure to how we develop and implement recruiting initiatives so that you can implement your own strategies over time. You'll learn how to develop and execute talent attraction and employer branding activities such as marketing campaigns, in-office events, and diversity and inclusion efforts. The Programme Years 0-1: Following a training programme, you'll begin your journey with AlphaSights as a Talent Acquisition Coordinator , focused on the fundamentals of recruiting. Years 2-4: Those who master the Coordinator role will have the opportunity to become a Talent Acquisition Associate , responsible for the development and execution of strategies to attract top-tier talent from universities across the country. You'll have early leadership and mentorship opportunities as you begin to train and guide new joiners to our team. Years 4+: As a Senior Talent Acquisition Associate & Talent Acquisition Manager you'll lead and develop teammates and own key recruitment results. Successful managers have the opportunity for further levels of firm leadership. Requirements Bachelor's degree, with strong academic credentials and noteworthy extracurricular leadership 0-1 years work experience, ideally with a demonstrated interest or background in recruitment or human capital Ability to multitask and prioritise in a fast-paced environment Fluency in English is essential and native level proficiency in Italian, German, Dutch, Swedish or any Nordic language is preferable. Strong oral and written communication skills and the ability to present confidently to candidates. Excellent attention to detail and strong organisational skills Dependability and interest in working in a team-oriented environment Compensation and benefits £35,000 per annum 4% matched pension contribution on qualified earnings Comprehensive private health insurance coverage and dental insurance 25 vacation days, 8 bank holidays, and business closure over the Christmas break. The option to work from home every Friday State-of-the-art office with amenities in the City of London A fast-paced, high-performance environment with an unwavering commitment to provide a strong candidate experience A team-oriented, strong supportive culture that emphasises professional development and celebrating success Professional development opportunities that work to ensure that you're supported, along with an opportunity for internal upward mobility as our growing team continues to scaleAlphaSights is an equal opportunity employer. field is required.This field is required.
Location United Kingdom, Belgium Employment Type Full time Location Type Remote Department Customer Experience A platform you can believe in: Immersive One is leading people centric cyber resilience across the globe. Partner with Immersive's enterprise customers within this region to provide world class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow! If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. Immersive was founded in 2017, from a cargo container in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! Customer Success Manager - Remote within UK or Belgium Immersive is hiring! Could you be our next Customer Success Manager? We're looking for an experienced, proactive and value driven individual to join our established Customer Experience team in the UK. The essence of our Customer Success team is customer obsession. In fact, "Customer Centricity" is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer Success and based out of either the UK or Belgium, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform's proven outcomes. With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like "The best tool for learning cyber security", "A great platform to learn and gain hands on experience on tools" and "Immersive is a must have for every organisation," you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value. Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams. Responsibilities Partner with our customers to ensure effective onboarding - setting them up for success Create and execute a communications plan to engage effectively throughout the customer journey Align strategy and build programs for customers, with objectives and measurable outcomes Collaborate with our product and customer support team to share new features Nurture upsell and cross sell opportunities in partnership with sales to increase account penetration Monitor CSAT and resolve concerns with the assistance of internal teams Qualifications A number of years experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred Exceptional planning, presentation, and written communication skills Experience in implementing customer solutions and client management Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills Ability to maintain a high valued outcome based relationship with a diverse customer profile base Based in either the UK or Belgium. If you are able to speak fluent German or French (or both!) this would be highly desirable Values Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We're ready to receive your application! Benefits Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover Career and learning development through the platform and our 'Learn Anything' fund Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working We're a sociable, tight knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region Find out more about life at Immersive Labs Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
Nov 25, 2025
Full time
Location United Kingdom, Belgium Employment Type Full time Location Type Remote Department Customer Experience A platform you can believe in: Immersive One is leading people centric cyber resilience across the globe. Partner with Immersive's enterprise customers within this region to provide world class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow! If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. Immersive was founded in 2017, from a cargo container in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! Customer Success Manager - Remote within UK or Belgium Immersive is hiring! Could you be our next Customer Success Manager? We're looking for an experienced, proactive and value driven individual to join our established Customer Experience team in the UK. The essence of our Customer Success team is customer obsession. In fact, "Customer Centricity" is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer Success and based out of either the UK or Belgium, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform's proven outcomes. With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like "The best tool for learning cyber security", "A great platform to learn and gain hands on experience on tools" and "Immersive is a must have for every organisation," you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value. Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams. Responsibilities Partner with our customers to ensure effective onboarding - setting them up for success Create and execute a communications plan to engage effectively throughout the customer journey Align strategy and build programs for customers, with objectives and measurable outcomes Collaborate with our product and customer support team to share new features Nurture upsell and cross sell opportunities in partnership with sales to increase account penetration Monitor CSAT and resolve concerns with the assistance of internal teams Qualifications A number of years experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred Exceptional planning, presentation, and written communication skills Experience in implementing customer solutions and client management Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills Ability to maintain a high valued outcome based relationship with a diverse customer profile base Based in either the UK or Belgium. If you are able to speak fluent German or French (or both!) this would be highly desirable Values Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We're ready to receive your application! Benefits Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover Career and learning development through the platform and our 'Learn Anything' fund Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working We're a sociable, tight knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region Find out more about life at Immersive Labs Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
About the role As a Mid Market CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills Experience in a Mid Market CSM capacity Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Saas products, preferably cyber security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Must be hands on! Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Success Criteria Alignment: Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner. Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer's own assessment of how we're performing on them to drive appropriate action plans cross-functionally. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Nov 25, 2025
Full time
About the role As a Mid Market CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills Experience in a Mid Market CSM capacity Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Saas products, preferably cyber security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Must be hands on! Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Success Criteria Alignment: Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner. Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer's own assessment of how we're performing on them to drive appropriate action plans cross-functionally. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: Gatwick / Hybrid We are looking for a Senior Digital & Social Media Executive to play a key role in creating compelling, high-quality content that strengthens our brands for The UK Food & Drink Shows and the London Coffee Festival, to drive engagement and grow our audiences. The UK Food & Drink Shows and The London Coffee Festival are award-winning exhibitions for the food, drink, retail and hospitality sectors, uniting the industries and sharing the latest developments. Working closely with the Head of Brand, the Senior Digital & Social Media Executive will manage social channels, edit reels, boost posts, and execute paid campaigns, as well as collaborate with junior members of the team to offer guidance and ensure best practice. What you'll be doing: Developing and executing an innovative content calendar across Instagram, Facebook, LinkedIn and TikTok aligned with the objectives of The London Coffee Festival and The UK Food & Drink Shows maximising engagement and reach Capturing and editing short-form video content (reels, TikToks, etc.) pre-event and at the events Managing the day-to-day operations of social media accounts, including content scheduling, posting, and audience interaction to foster community growth Analysing social media performance metrics, providing insights to optimise campaigns and inform content creation, as well as reporting on Paid & Organic social media campaigns for Events and Paid Partnerships Identifying and liaising with relevant influencers and content creators for collaborations Staying updated on social media trends, platform updates, and industry best practices, sharing recommendations with the team Coordinating social media campaigns to promote commercial content for sponsors and partners, ensuring alignment with brand goals Supporting the marketing team by integrating social media activities into broader campaigns and communications plans Representing the brand at key events, capturing live content and driving real-time engagement Providing guidance and mentorship to the Marketing Executive and Marketing Assistant, ensuring alignment with best practices in social media and content strategy Planning and executing paid social campaigns (Meta, TikTok, LinkedIn) including audience targeting, budgeting, and A/B testing and managing Google Ads campaigns to drive ticket sales, registration and awareness Conducting ongoing testing and closely monitoring all spend management, creative and targeting whilst evaluating all accounts Requirements What you'll need: Strong experience of working across multiple digital and social platforms and a solid understanding of digital marketing best practices and emerging trends, including how to tailor these to different platforms, events and audiences Imaginative marketer with a genuine interest and proven talent for crafting fresh, engaging content that captivates and converts Experience with social scheduling software (e.g. Sprout) and video content editing is essential and knowledge of Adobe Analytics and CapCut is desirable Experience managing budget and paid campaigns across Meta Business Suite and Google Ads is essential and TikTok Ad Manager is desirable Excellent organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines Enthusiastic, self-motivated and proactive with fantastic teamwork, collaboration and communication skills, both written and verbal, who can network and confidently communicate with internal and external stakeholders at all levels Exceptional attention to detail and fantastic copywriting skills Experience mentoring or working closely with junior members of the team is desirable Willingness to travel and attend UK industry events and visit clients to capture content Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Nov 25, 2025
Full time
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: Gatwick / Hybrid We are looking for a Senior Digital & Social Media Executive to play a key role in creating compelling, high-quality content that strengthens our brands for The UK Food & Drink Shows and the London Coffee Festival, to drive engagement and grow our audiences. The UK Food & Drink Shows and The London Coffee Festival are award-winning exhibitions for the food, drink, retail and hospitality sectors, uniting the industries and sharing the latest developments. Working closely with the Head of Brand, the Senior Digital & Social Media Executive will manage social channels, edit reels, boost posts, and execute paid campaigns, as well as collaborate with junior members of the team to offer guidance and ensure best practice. What you'll be doing: Developing and executing an innovative content calendar across Instagram, Facebook, LinkedIn and TikTok aligned with the objectives of The London Coffee Festival and The UK Food & Drink Shows maximising engagement and reach Capturing and editing short-form video content (reels, TikToks, etc.) pre-event and at the events Managing the day-to-day operations of social media accounts, including content scheduling, posting, and audience interaction to foster community growth Analysing social media performance metrics, providing insights to optimise campaigns and inform content creation, as well as reporting on Paid & Organic social media campaigns for Events and Paid Partnerships Identifying and liaising with relevant influencers and content creators for collaborations Staying updated on social media trends, platform updates, and industry best practices, sharing recommendations with the team Coordinating social media campaigns to promote commercial content for sponsors and partners, ensuring alignment with brand goals Supporting the marketing team by integrating social media activities into broader campaigns and communications plans Representing the brand at key events, capturing live content and driving real-time engagement Providing guidance and mentorship to the Marketing Executive and Marketing Assistant, ensuring alignment with best practices in social media and content strategy Planning and executing paid social campaigns (Meta, TikTok, LinkedIn) including audience targeting, budgeting, and A/B testing and managing Google Ads campaigns to drive ticket sales, registration and awareness Conducting ongoing testing and closely monitoring all spend management, creative and targeting whilst evaluating all accounts Requirements What you'll need: Strong experience of working across multiple digital and social platforms and a solid understanding of digital marketing best practices and emerging trends, including how to tailor these to different platforms, events and audiences Imaginative marketer with a genuine interest and proven talent for crafting fresh, engaging content that captivates and converts Experience with social scheduling software (e.g. Sprout) and video content editing is essential and knowledge of Adobe Analytics and CapCut is desirable Experience managing budget and paid campaigns across Meta Business Suite and Google Ads is essential and TikTok Ad Manager is desirable Excellent organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines Enthusiastic, self-motivated and proactive with fantastic teamwork, collaboration and communication skills, both written and verbal, who can network and confidently communicate with internal and external stakeholders at all levels Exceptional attention to detail and fantastic copywriting skills Experience mentoring or working closely with junior members of the team is desirable Willingness to travel and attend UK industry events and visit clients to capture content Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
HYROX - The World Series of Fitness Racing is a global sports event series, which was founded in Germany in 2017. In our current 24/25 season we have grown into a global movement spanning 5 continents. DESCRIPTION To support our HYROX UK & Ireland Team, we are looking for a committed Staffing Manager (m/f/d) to join us full time in our office in London. As Staffing Manager you will coordinate the recruitment, planning, and management of teams required for HYROX events in UK & Ireland to ensure a smooth, high-quality experience for participants. This position is based in London and requires frequent travel to event locations across the UK, Ireland and Europe. KEY DUTIES & RESPONSIBILITIES Recruit, onboard, and retain a pool of crew for HYROX events across the UK & Ireland using our internal platform, Rosterfy. Manage communications with crew pre and post event. Attend all HYROX UK & Ireland events and manage crew onsite. Deliver crew scheduling and briefing, both virtual and in-person, to ensure readiness and alignment with HYROX standards. Serve as the primary point of contact for all crew inquiries and communications, providing clear and timely information. Manage crew check-in, crew rewards, including distribution of uniform, patches, snacks and other materials. Work closely with the race director, sports and event services teams to align crew roles with event needs. Create recognition and retention strategies to build a positive, inclusive crew community. Conduct post-event evaluations to gather feedback and continuously improve the crew program SKILLS & EXPERIENCE 3 to 5 years of experience in crew/volunteer/staff management for sports or cultural events (mass-participation preferred). Strong people management with the ability to motivate and lead large groups. Excellent organisational skills, attention to detail, and ability to anticipate staffing needs. Clear and confident communicator - both written and verbal - in English. Comfortable solving problems and making quick decisions in high-pressure, live event environments. Proficiency in using scheduling tools and platforms (e.g. Rosterfy, Excel/Google Sheets). Understanding of recruitment and HR-related processes (especially for temporary staff). A collaborative mindset - willingness to travel and work in-person at all HYROX UK & Ireland events. Passion for sport and ideally familiarity with the HYROX competition format and community. BENEFITS & COMPENSATION Competitive holiday & PTO plans Combine traveling with working Chance to grow with the biggest current fitness trend Interested? Then we're looking forward to your online application. Just upload your CV and answer our questions in the application form. Your contact is Isabelle (HYROX People).
Nov 25, 2025
Full time
HYROX - The World Series of Fitness Racing is a global sports event series, which was founded in Germany in 2017. In our current 24/25 season we have grown into a global movement spanning 5 continents. DESCRIPTION To support our HYROX UK & Ireland Team, we are looking for a committed Staffing Manager (m/f/d) to join us full time in our office in London. As Staffing Manager you will coordinate the recruitment, planning, and management of teams required for HYROX events in UK & Ireland to ensure a smooth, high-quality experience for participants. This position is based in London and requires frequent travel to event locations across the UK, Ireland and Europe. KEY DUTIES & RESPONSIBILITIES Recruit, onboard, and retain a pool of crew for HYROX events across the UK & Ireland using our internal platform, Rosterfy. Manage communications with crew pre and post event. Attend all HYROX UK & Ireland events and manage crew onsite. Deliver crew scheduling and briefing, both virtual and in-person, to ensure readiness and alignment with HYROX standards. Serve as the primary point of contact for all crew inquiries and communications, providing clear and timely information. Manage crew check-in, crew rewards, including distribution of uniform, patches, snacks and other materials. Work closely with the race director, sports and event services teams to align crew roles with event needs. Create recognition and retention strategies to build a positive, inclusive crew community. Conduct post-event evaluations to gather feedback and continuously improve the crew program SKILLS & EXPERIENCE 3 to 5 years of experience in crew/volunteer/staff management for sports or cultural events (mass-participation preferred). Strong people management with the ability to motivate and lead large groups. Excellent organisational skills, attention to detail, and ability to anticipate staffing needs. Clear and confident communicator - both written and verbal - in English. Comfortable solving problems and making quick decisions in high-pressure, live event environments. Proficiency in using scheduling tools and platforms (e.g. Rosterfy, Excel/Google Sheets). Understanding of recruitment and HR-related processes (especially for temporary staff). A collaborative mindset - willingness to travel and work in-person at all HYROX UK & Ireland events. Passion for sport and ideally familiarity with the HYROX competition format and community. BENEFITS & COMPENSATION Competitive holiday & PTO plans Combine traveling with working Chance to grow with the biggest current fitness trend Interested? Then we're looking forward to your online application. Just upload your CV and answer our questions in the application form. Your contact is Isabelle (HYROX People).
Location: Fully Remote - UK Based (Occasional visits to Bideford - HQ) At Travel Chapter, we re passionate about creating memorable holiday experiences and making holiday letting more rewarding for everyone. Our brands, including holidaycottages.co.uk, represent over 15,000 properties across the UK, supported by our in-house technology and talented teams. As a Salesforce Technical Team Lead, you ll play a key role in driving the success of our Salesforce platform, ensuring it continues to meet the evolving needs of our business. You ll lead, mentor and develop our internal Salesforce team, while taking ownership of day-to-day operations, BAU requests and support delivery. This is a hands-on leadership role, combining technical expertise with team management and stakeholder engagement. You ll work closely with our Head of Salesforce (Technical) and cross-functional teams to deliver high-quality solutions, champion best practice and keep our platform running smoothly. What you ll be doing Leading, mentoring and developing our internal Salesforce team, including 3 administrators Managing workload allocation across projects, BAU requests and support tickets Acting as the escalation point for Salesforce operations and ensuring timely issue resolution Collaborating with business stakeholders to translate requirements into technical solutions Overseeing design, development, testing and deployment of enhancements and integrations Owning release management, including planning, deployment and adoption of updates Ensuring platform stability, performance and adherence to SLAs Championing best practice across development, security and version control Staying informed on Salesforce innovations and recommending relevant enhancements Maintaining clear documentation across processes, designs and configurations What you ll bring Proven experience as a Salesforce Technical Lead, Team Manager or Senior Salesforce Developer Strong knowledge of Sales Cloud and Service Cloud Deep understanding of Salesforce architecture, configuration and APIs Experience managing Salesforce teams and multiple concurrent projects Hands-on experience with integrations, data migrations and automation tools such as Flow or Process Builder Working knowledge of version control and CI/CD tools such as Git Excellent communication skills and the ability to engage both technical and non-technical audiences It would be great if you also have: Salesforce certifications such as Platform Developer II, Admin or Application Architect Experience working in Agile environments using Jira or Confluence Awareness of other Salesforce products such as Marketing Cloud, Experience Cloud or Data Cloud Who you are A natural leader with strong mentoring skills A proactive problem solver with a customer-first mindset Collaborative, adaptable and driven to deliver continuous improvement Someone who thrives in a fast-paced environment and brings energy to every challenge Why join us At Travel Chapter, we re proud to be a Certified B Corporation, balancing profit with purpose. We care about doing the right thing for our people, our communities and our planet. You ll be joining a friendly, forward-thinking business that values innovation, flexibility and personal growth. If you re ready to take your next step and make an impact with a company that s truly people-first, we d love to hear from you. Apply today and start your next chapter with us.
Nov 25, 2025
Full time
Location: Fully Remote - UK Based (Occasional visits to Bideford - HQ) At Travel Chapter, we re passionate about creating memorable holiday experiences and making holiday letting more rewarding for everyone. Our brands, including holidaycottages.co.uk, represent over 15,000 properties across the UK, supported by our in-house technology and talented teams. As a Salesforce Technical Team Lead, you ll play a key role in driving the success of our Salesforce platform, ensuring it continues to meet the evolving needs of our business. You ll lead, mentor and develop our internal Salesforce team, while taking ownership of day-to-day operations, BAU requests and support delivery. This is a hands-on leadership role, combining technical expertise with team management and stakeholder engagement. You ll work closely with our Head of Salesforce (Technical) and cross-functional teams to deliver high-quality solutions, champion best practice and keep our platform running smoothly. What you ll be doing Leading, mentoring and developing our internal Salesforce team, including 3 administrators Managing workload allocation across projects, BAU requests and support tickets Acting as the escalation point for Salesforce operations and ensuring timely issue resolution Collaborating with business stakeholders to translate requirements into technical solutions Overseeing design, development, testing and deployment of enhancements and integrations Owning release management, including planning, deployment and adoption of updates Ensuring platform stability, performance and adherence to SLAs Championing best practice across development, security and version control Staying informed on Salesforce innovations and recommending relevant enhancements Maintaining clear documentation across processes, designs and configurations What you ll bring Proven experience as a Salesforce Technical Lead, Team Manager or Senior Salesforce Developer Strong knowledge of Sales Cloud and Service Cloud Deep understanding of Salesforce architecture, configuration and APIs Experience managing Salesforce teams and multiple concurrent projects Hands-on experience with integrations, data migrations and automation tools such as Flow or Process Builder Working knowledge of version control and CI/CD tools such as Git Excellent communication skills and the ability to engage both technical and non-technical audiences It would be great if you also have: Salesforce certifications such as Platform Developer II, Admin or Application Architect Experience working in Agile environments using Jira or Confluence Awareness of other Salesforce products such as Marketing Cloud, Experience Cloud or Data Cloud Who you are A natural leader with strong mentoring skills A proactive problem solver with a customer-first mindset Collaborative, adaptable and driven to deliver continuous improvement Someone who thrives in a fast-paced environment and brings energy to every challenge Why join us At Travel Chapter, we re proud to be a Certified B Corporation, balancing profit with purpose. We care about doing the right thing for our people, our communities and our planet. You ll be joining a friendly, forward-thinking business that values innovation, flexibility and personal growth. If you re ready to take your next step and make an impact with a company that s truly people-first, we d love to hear from you. Apply today and start your next chapter with us.
