As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Feb 04, 2026
Full time
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
Feb 04, 2026
Full time
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Feb 03, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Strategy, Planning and Performance Director, WaterAid UK and International Contract type: Permanent, Full time -35 hours per week Primary Location: London, UK. Address: 20 Canada Square, Canary Wharf, London, E14 5NN. We are open to considering candidates based in other locations where WaterAid has an existing office, provided the time zone is compatible with the UK. Please note that candidates must possess a valid Right to Work in their respective country of residence. For the UK location: We support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face-to-face, either in the London office, for coordination, collaboration, and connectivity across the team, or as a result of external engagement or travel for WaterAid. Salary: £75,000 - £80,000 per annum with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future. About WaterAid We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Director reports jointly to the WAUK Executive Director of Finance, Technology & Strategic Planning, and the Global Director, WAI. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and international. About the role The Strategy, Planning and Performance Director works across WAUK and WaterAid International to deliver performance and planning. They are responsible for delivering planning and performance assessment across both WAUK and international - ensuring that these are aligned and link up in the most efficient manner possible. They will ensure that we understand how we are contributing towards our global strategy and we are maximising our global impact. In this role, you will: Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan. Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid's Global Strategy and impact. Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board. Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board. Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation. Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid's Global Strategy and our performance (Global and UK) Lead the project management support to key WAUK and WAi projects, as required Own the Global Performance Management Framework to assess performance against WaterAid's Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes. Own the development and evolution of WaterAid's Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation. Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations. To be successful, you will need: Strategic and critical thinking across complex and fast moving environments: able to shape business direction and strategy through anticipating and identifying trends and shifts in the wider world, able to translate strategy into action Knowledge of corporate planning, with a deep understanding of different approaches in different contexts Understanding of complex performance assessment in data-poor environments and complex, qualitative evaluation methodologies that enable deep reflection on performance Effective stakeholder management; able to understand and translate senior leadership needs, managing expectations and support outside of remit. Significant experience of providing strategic guidance to Board and senior leaders within a large and complex organisation. Able to build and maintain credibility and trust at all levels of the organisation. A degree with substantial experience in strategy, planning, and performance management within a reputable organization. A Master's degree or Professional finance qualifications (ACA, ACCA, CIMA) or an MBA are advantageous but not essential. Clear communication and ability to convey complex ideas in a compelling manner, tailoring arguments to persuade the listener. View the full job description here Closing date: Applications close on Monday, 2nd February 2026, 12:00 PM(UKtime). First Interviews will be held virtually on 17th and 18th February 2026. Second interviews will be conducted in person at our London office on 3rd and 4th March 2026. How to apply: Click Apply to answer the pre-screening questions and upload your CV only. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check. UK Benefits: 36days' holiday (including 8 Bank Holidays) Option to buy an extra 5days' annual leave Employer pension contribution up to 10% Flexible and hybrid working arrangements Season ticket loan Free annual eye tests 'Give as you Earn' charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our Global Commitment: Our people promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we'll change the world through water. Join us and be part of the change !
Feb 03, 2026
Full time
Strategy, Planning and Performance Director, WaterAid UK and International Contract type: Permanent, Full time -35 hours per week Primary Location: London, UK. Address: 20 Canada Square, Canary Wharf, London, E14 5NN. We are open to considering candidates based in other locations where WaterAid has an existing office, provided the time zone is compatible with the UK. Please note that candidates must possess a valid Right to Work in their respective country of residence. For the UK location: We support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face-to-face, either in the London office, for coordination, collaboration, and connectivity across the team, or as a result of external engagement or travel for WaterAid. Salary: £75,000 - £80,000 per annum with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future. About WaterAid We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Director reports jointly to the WAUK Executive Director of Finance, Technology & Strategic Planning, and the Global Director, WAI. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and international. About the role The Strategy, Planning and Performance Director works across WAUK and WaterAid International to deliver performance and planning. They are responsible for delivering planning and performance assessment across both WAUK and international - ensuring that these are aligned and link up in the most efficient manner possible. They will ensure that we understand how we are contributing towards our global strategy and we are maximising our global impact. In this role, you will: Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan. Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid's Global Strategy and impact. Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board. Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board. Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation. Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid's Global Strategy and our performance (Global and UK) Lead the project management support to key WAUK and WAi projects, as required Own the Global Performance Management Framework to assess performance against WaterAid's Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes. Own the development and evolution of WaterAid's Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation. Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations. To be successful, you will need: Strategic and critical thinking across complex and fast moving environments: able to shape business direction and strategy through anticipating and identifying trends and shifts in the wider world, able to translate strategy into action Knowledge of corporate planning, with a deep understanding of different approaches in different contexts Understanding of complex performance assessment in data-poor environments and complex, qualitative evaluation methodologies that enable deep reflection on performance Effective stakeholder management; able to understand and translate senior leadership needs, managing expectations and support outside of remit. Significant experience of providing strategic guidance to Board and senior leaders within a large and complex organisation. Able to build and maintain credibility and trust at all levels of the organisation. A degree with substantial experience in strategy, planning, and performance management within a reputable organization. A Master's degree or Professional finance qualifications (ACA, ACCA, CIMA) or an MBA are advantageous but not essential. Clear communication and ability to convey complex ideas in a compelling manner, tailoring arguments to persuade the listener. View the full job description here Closing date: Applications close on Monday, 2nd February 2026, 12:00 PM(UKtime). First Interviews will be held virtually on 17th and 18th February 2026. Second interviews will be conducted in person at our London office on 3rd and 4th March 2026. How to apply: Click Apply to answer the pre-screening questions and upload your CV only. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check. UK Benefits: 36days' holiday (including 8 Bank Holidays) Option to buy an extra 5days' annual leave Employer pension contribution up to 10% Flexible and hybrid working arrangements Season ticket loan Free annual eye tests 'Give as you Earn' charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our Global Commitment: Our people promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we'll change the world through water. Join us and be part of the change !
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
Feb 02, 2026
Full time
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
Job Description Posted Thursday 8 January 2026 at 01:00 Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background - and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we - working on the technologies that will shape tomorrow, not just today. Head of Operations & Delivery - National Security National Security Business Be part of a growing and highly trusted supplier into the NS domain working to deliver mission critical solutions helping to keep the nation safe, secure and prosperous. Roke is a company with deep expertise in Cyber, Digital Transformation, hardware & software capability for Operational Technology and High Assurance solutions, working closely with UK Government, protecting its interests' home and abroad. Role As NS Operations and Delivery you will directly contribute to the success of both the Roke and BU strategy by provide providing horizontal services that enable the NS BU and dock into the wider business. The role is responsible for leading the Business Operations Team, Project Management Office & Change function to achieve sustained, high-levels of delivery and operational performance within the BU. You will also work closely with the Central Operations Team, Finance, Resourcing & Recruitment and Supply Chain Management. Job Purpose Working with the Business Unit Director and other Assistant Directors, own the annual build and refresh of the Business Strategy Own the BU's implementation of Integration Business Planning (IBP), a series of activities which identify, define and communicate strategy, financial planning, performance and enterprise resources e.g. people, facilities, security, IT & networks etc To drive efficiency and effectiveness across the BU and into the wider business; instilling a supportive continuous improvement culture aligned to Operational Excellence Initiatives To enable the BU to confidently make informed and timely decisions based on accurate and insightful information and optimise its performance To enable the BU leadership to understand it's risks and opportunities and be able to make informed, risk-based decisions To support growth acceleration initiatives such as recruitment and acquisition integration Key Responsibilities Supporting the underlying NS business functions to maintain a consistently high-level of delivery across all projects - visible to customers and within Roke, quickly identifying and mitigating all significant delivery risks and issues and minimising impact Owning the BU strategy processes (yearly, quarterly, monthly) to facilitate strategy definition and execute implementation of all operational aspects of the strategy Maturing the forecasting, resourcing and recruitment processes to achieve/exceed forecast by mitigating risks or exploiting opportunities to maximise productivity Owning the development of the BU Ecosystem, including any process, policy and tooling working with Supply Chain Management Ensuring the needs of the BU (for people, facilities, IT and Infrastructure, Security, Management Information and Tooling) have accurate representation within the Integrated Business Planning Process Work with Finance to continually identify and exploit opportunities to increase profitability/margin Continually improving the BU's delivery performance focussing on efficiency and effectiveness, actively managing an up-to-date, prioritised backlog of improvements Knowledge, Skills & Experience Strong problem solver, with an innate desire to further the security and prosperity of the UK Experience of developing business strategies, and implementing cross cutting operational plans Experience in project, product and service delivery execution and assurance Experience in acquisition due diligence and integration. Technically curious, with experience of delivering bespoke technical capability, solutions and services, ideally in a consulting, engineering or professional services organisation (or within an equivalent Government/Military/Academic organisation) Experience in leading and managing virtual teams, ideally across multiple sites Experience in building and developing ecosystems of SMEs, academia and technology vendors Knowledge of the UK National Security market Experience in international markets, export controls, partnering with or selling through other entities into major programmes and marketing Built on over a 60 year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Where you'll work ROMSEY - Located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring. Woking - You'll find our Woking site in a modern building on the outskirts of London. Rated excellent for sustainability by BREEAM & Fitwel certified - you'll feel better for visiting. This site provides key links to our customers in London, is a 5-minute walk from the train station, has secure parking nearby and dedicated cycle storage. Gloucester - You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk. Manchester - You'll find our Manchester site located in the heart of the City; Europe's fastest growing tech hub. You'll become a key part of Roke's growing local tech community as we support the Government levelling up agenda. There is easy, local access to our client community with great transport links and nearby local parking. You will be expected to spend a minimum of 40% of your time at your specified work location but will be expected to attend any UK sites as required to deliver the BU business objectives. International travel is unlikely. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you. Roke, Roke Manor, Romsey, Hampshire, United Kingdom Roke, First Floor Windmill Green, Manchester, Manchester, United Kingdom Roke, Unit K, Elmbridge East, Gloucester, Gloucestershire, United Kingdom Roke, 5th Floor, Space, Woking, Surrey, United Kingdom
Feb 02, 2026
Full time
Job Description Posted Thursday 8 January 2026 at 01:00 Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background - and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we - working on the technologies that will shape tomorrow, not just today. Head of Operations & Delivery - National Security National Security Business Be part of a growing and highly trusted supplier into the NS domain working to deliver mission critical solutions helping to keep the nation safe, secure and prosperous. Roke is a company with deep expertise in Cyber, Digital Transformation, hardware & software capability for Operational Technology and High Assurance solutions, working closely with UK Government, protecting its interests' home and abroad. Role As NS Operations and Delivery you will directly contribute to the success of both the Roke and BU strategy by provide providing horizontal services that enable the NS BU and dock into the wider business. The role is responsible for leading the Business Operations Team, Project Management Office & Change function to achieve sustained, high-levels of delivery and operational performance within the BU. You will also work closely with the Central Operations Team, Finance, Resourcing & Recruitment and Supply Chain Management. Job Purpose Working with the Business Unit Director and other Assistant Directors, own the annual build and refresh of the Business Strategy Own the BU's implementation of Integration Business Planning (IBP), a series of activities which identify, define and communicate strategy, financial planning, performance and enterprise resources e.g. people, facilities, security, IT & networks etc To drive efficiency and effectiveness across the BU and into the wider business; instilling a supportive continuous improvement culture aligned to Operational Excellence Initiatives To enable the BU to confidently make informed and timely decisions based on accurate and insightful information and optimise its performance To enable the BU leadership to understand it's risks and opportunities and be able to make informed, risk-based decisions To support growth acceleration initiatives such as recruitment and acquisition integration Key Responsibilities Supporting the underlying NS business functions to maintain a consistently high-level of delivery across all projects - visible to customers and within Roke, quickly identifying and mitigating all significant delivery risks and issues and minimising impact Owning the BU strategy processes (yearly, quarterly, monthly) to facilitate strategy definition and execute implementation of all operational aspects of the strategy Maturing the forecasting, resourcing and recruitment processes to achieve/exceed forecast by mitigating risks or exploiting opportunities to maximise productivity Owning the development of the BU Ecosystem, including any process, policy and tooling working with Supply Chain Management Ensuring the needs of the BU (for people, facilities, IT and Infrastructure, Security, Management Information and Tooling) have accurate representation within the Integrated Business Planning Process Work with Finance to continually identify and exploit opportunities to increase profitability/margin Continually improving the BU's delivery performance focussing on efficiency and effectiveness, actively managing an up-to-date, prioritised backlog of improvements Knowledge, Skills & Experience Strong problem solver, with an innate desire to further the security and prosperity of the UK Experience of developing business strategies, and implementing cross cutting operational plans Experience in project, product and service delivery execution and assurance Experience in acquisition due diligence and integration. Technically curious, with experience of delivering bespoke technical capability, solutions and services, ideally in a consulting, engineering or professional services organisation (or within an equivalent Government/Military/Academic organisation) Experience in leading and managing virtual teams, ideally across multiple sites Experience in building and developing ecosystems of SMEs, academia and technology vendors Knowledge of the UK National Security market Experience in international markets, export controls, partnering with or selling through other entities into major programmes and marketing Built on over a 60 year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Where you'll work ROMSEY - Located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring. Woking - You'll find our Woking site in a modern building on the outskirts of London. Rated excellent for sustainability by BREEAM & Fitwel certified - you'll feel better for visiting. This site provides key links to our customers in London, is a 5-minute walk from the train station, has secure parking nearby and dedicated cycle storage. Gloucester - You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk. Manchester - You'll find our Manchester site located in the heart of the City; Europe's fastest growing tech hub. You'll become a key part of Roke's growing local tech community as we support the Government levelling up agenda. There is easy, local access to our client community with great transport links and nearby local parking. You will be expected to spend a minimum of 40% of your time at your specified work location but will be expected to attend any UK sites as required to deliver the BU business objectives. International travel is unlikely. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you. Roke, Roke Manor, Romsey, Hampshire, United Kingdom Roke, First Floor Windmill Green, Manchester, Manchester, United Kingdom Roke, Unit K, Elmbridge East, Gloucester, Gloucestershire, United Kingdom Roke, 5th Floor, Space, Woking, Surrey, United Kingdom
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 02, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
Feb 02, 2026
Full time
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
Havas Media Group Spain SAU
Manchester, Lancashire
Mx Manager page is loaded Mx Managerremote type: Hybridlocations: Manchestertime type: Full timeposted on: Posted 6 Days Agotime left to apply: End Date: February 28, 2026 (30+ days left to apply)job requisition id: JR Agency : Havas Media Group Job Description : MX Manager Manchester Hybrid Havas Media Network (HMN) employees over 950 people in the UK & Ireland. We are passionate about helping our clients create more Meaningful Brands through the creation and delivery of more valuable experiences. Our Havas mission: To make a meaningful difference to the brands, the businesses and the lives of the people we work with.HMN UK spans London, Leeds, Manchester & Edinburgh, servicing our clients brilliantly through our agencies including Ledger Bennett, Havas Market, Havas Media, Arena Media, DMPG and Havas Play Network. Our Ambition At Havas Media Network we create Meaningful Media that drives growth for the world's most ambitious brands.Guided by our values-Human at Heart, Head for Rigour, and Mind for Flair-we embed genuine human insight, data-driven discipline and creative daring into everything we do.This role sits at the heart of that promise, bridging day-to-day planning with specialist capabilities to ensure data-driven thinking enhances every stage of media delivery.The MX Client Planning Manager is focused on helping MX Account Directors to ensure clients have the optimal media support in place. Working directly alongside your MX Director, the role is centred around supporting the media planning process and managing the activation of advertising campaigns in various media channels like TV, radio, online, and social media. The Role Be the engine of the team's delivery! Turn learning into action; you know the basics and now you're making things happen. Own your part of the process, support junior team members, and keep things running smoothly! Step up, communicate, and help turn plans into reality while still building your expertise.This role is to work across the BBC account, within the Client Planning team. The account is fast-paced, spanning across a range of BBC brands - the right candidate will be able to manage multiple tasks at once and thrive in a busy environment.The account offers great opportunity to plan and manage omni-channel campaigns, across a range of BBC properties - think everything from BBC iPlayer's The Traitors, through to CBeebies Parenting! What behaviours we need from you: As a Mx Manager, you are the heartbeat of the agency and your team at Havas. You will be a positive, motivated individual with a can-do attitude and you'll be continuing to build out your media understanding and learning. Core Responsibilities: Support the MX Associate Director and Account Executive in day-to-day media planning, activation, and campaign delivery Coordinate and manage campaign workflows and timelines to ensure smooth delivery Own and manage relationships with key media owners and internal teams Ensure campaign billing, booking and reconciliation processes are accurate and timely Train and coach Executives, helping to develop their skills and supporting them to understand media fundamentals Communication responsibilities, both written and oral, across both client and internal teams Responsibility for quality and accuracy of all deliveries Key Goals and Objectives: Consistently deliver client work to brief, on time, and with high accuracy Contribute towards daily-weekly-monthly goals through supporting other team members Take responsibility for quality control across all outputs Contribute towards department growth by mentoring and supporting juniors Technical Skills & Competencies: Good understanding of media planning and activation processes Able to use key industry and agency tools Ability to brief and manage financial processes Data literacy - can analyse and communicate campaign performance Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Feb 02, 2026
Full time
Mx Manager page is loaded Mx Managerremote type: Hybridlocations: Manchestertime type: Full timeposted on: Posted 6 Days Agotime left to apply: End Date: February 28, 2026 (30+ days left to apply)job requisition id: JR Agency : Havas Media Group Job Description : MX Manager Manchester Hybrid Havas Media Network (HMN) employees over 950 people in the UK & Ireland. We are passionate about helping our clients create more Meaningful Brands through the creation and delivery of more valuable experiences. Our Havas mission: To make a meaningful difference to the brands, the businesses and the lives of the people we work with.HMN UK spans London, Leeds, Manchester & Edinburgh, servicing our clients brilliantly through our agencies including Ledger Bennett, Havas Market, Havas Media, Arena Media, DMPG and Havas Play Network. Our Ambition At Havas Media Network we create Meaningful Media that drives growth for the world's most ambitious brands.Guided by our values-Human at Heart, Head for Rigour, and Mind for Flair-we embed genuine human insight, data-driven discipline and creative daring into everything we do.This role sits at the heart of that promise, bridging day-to-day planning with specialist capabilities to ensure data-driven thinking enhances every stage of media delivery.The MX Client Planning Manager is focused on helping MX Account Directors to ensure clients have the optimal media support in place. Working directly alongside your MX Director, the role is centred around supporting the media planning process and managing the activation of advertising campaigns in various media channels like TV, radio, online, and social media. The Role Be the engine of the team's delivery! Turn learning into action; you know the basics and now you're making things happen. Own your part of the process, support junior team members, and keep things running smoothly! Step up, communicate, and help turn plans into reality while still building your expertise.This role is to work across the BBC account, within the Client Planning team. The account is fast-paced, spanning across a range of BBC brands - the right candidate will be able to manage multiple tasks at once and thrive in a busy environment.The account offers great opportunity to plan and manage omni-channel campaigns, across a range of BBC properties - think everything from BBC iPlayer's The Traitors, through to CBeebies Parenting! What behaviours we need from you: As a Mx Manager, you are the heartbeat of the agency and your team at Havas. You will be a positive, motivated individual with a can-do attitude and you'll be continuing to build out your media understanding and learning. Core Responsibilities: Support the MX Associate Director and Account Executive in day-to-day media planning, activation, and campaign delivery Coordinate and manage campaign workflows and timelines to ensure smooth delivery Own and manage relationships with key media owners and internal teams Ensure campaign billing, booking and reconciliation processes are accurate and timely Train and coach Executives, helping to develop their skills and supporting them to understand media fundamentals Communication responsibilities, both written and oral, across both client and internal teams Responsibility for quality and accuracy of all deliveries Key Goals and Objectives: Consistently deliver client work to brief, on time, and with high accuracy Contribute towards daily-weekly-monthly goals through supporting other team members Take responsibility for quality control across all outputs Contribute towards department growth by mentoring and supporting juniors Technical Skills & Competencies: Good understanding of media planning and activation processes Able to use key industry and agency tools Ability to brief and manage financial processes Data literacy - can analyse and communicate campaign performance Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Company Description Publicis Pro is an integrated B2B marketing agency that exists to find the extraordinary in every business and tell the world about it. Our approach brings together strategy, creative, influence and commerce to move markets, create remarkable brands, shape decisions, and connect the sales journey. Extraordinary work can only be done by extraordinary people - so we're committed to building an agency environment where remarkable talent can flourish and grow. The results of our efforts? We've got multiple 'Best Place to Work' awards under our belt, plus one of the best benefits packages in the industry. Publicis Pro is a singular agency environment that combines deep care for our work with deep care for our people - and we're always on the lookout for extraordinary new talent. Our Commitment Diversity and inclusion is a core part of who we are at Publicis Pro. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. Overview The Media Planning team is responsible for planning and overseeing the execution of campaign activations across Display, Paid Search & Social across a variety of clients. These are core channels, but the team also operates across, TV, partnerships, influencer strategy and creative. Within this role, you'll be working with the Planning Director and Account Managers to deliver integrated campaigns for one of our key clients. You'll support the management of client relationships, working collaboratively to deliver best in class B2B media solutions. No two days are the same within the Media Team and it's great for people who enjoy working within a team and developing strong relationships. This is a great opportunity to learn and develop through leadership across teams, exposure to end-to-end planning and organised training within the digital media space. Whilst the successful candidate will be well supported by the Account Planning Director and Account Manager(s) it is expected that they should be able to 'hit the ground running', and for the most part be able to work autonomously, acting as the key day-to-day support and contact for clients. The ideal candidate will be personable and approachable. There's a lot of interaction with stakeholders internally and externally so a person which can lead conversations with larger groups would succeed. Responsibilities Planning Supporting the implementation campaign strategies, providing relevant insights and analysis from agency and client tools (e.g., Google Analytics, GWI Work, Bombora etc.) to help establish digital marketing opportunities for our clients to drive revenue & incremental growth Manage the campaign briefing process and to ensure accurate and timely delivery of work Analysis of cross-channel media performance, using website analytics & data from the channel platforms to establish the contribution each channel is delivering to find the optimal balance of media spend to exceed clients campaign targets Keeping up to date with digital trends both in media and our clients' verticals to ensure we are always using the latest insights and best in class digital practices in our strategies Working with media owners across Social, Display, Search, etc. to identify new platforms, publishers and products that can help support client campaign objectives Strong understanding of key platform capabilities (e.g., Google, Programmatic, LinkedIn & Meta), and an ability to talk independently about opportunities in client meetings and with our team Demonstrate an understanding of the media and technology developments that influence performance planning and client's business Proactively identify best-in-class and innovative media delivery partners (owners, tech, data) to support in delivering exceptional strategy/execution Clients Supporting the Account Manager(s) and leading on day-to-day client management, including keeping on top of email communication, running weekly client status calls and managing and filtering ad-hoc client requests Responding to all client briefs and requests in a timely, professional and efficient manner Passionate about delivering media solutions that maximise clients ROI from media investment regardless of the success metric being worked to Account Management Seamless running of accounts: ensuring all deadlines are met and consistent high quality of work is produced Working with activation specialists to ensure excellent campaign delivery. This involves supporting them and working to distil campaign strategy into day-to-day activations and optimisations Reviewing weekly campaign performance across all channels and tracking performance against weekly/monthly campaign laydowns Working with activation team to prepare and deliver monthly & quarterly client performance presentations. Working with activation team to create integrated presentation for clients including channel insights and additional insights & analysis (from planning tools) to improve and optimise overall campaign performance Using campaign performance insights to identify opportunities to upweight strong performing channel strategies and where performance is behind targets, identify solutions and strategies with channel specialists and the Planning Director Ensuring that all client billing and reconciliations are undertaken, and all planning fees are booked and reconciled each month, confirming that all bookings correspond to internal annual finance forecasts Team Management Ongoing communication and weekly meetings with our channel teams to ensure campaigns are delivered on time and exceeding campaign performance targets Working closely with specialist teams to ensure an integrated approach across channels to ensure we are delivering optimal efficiency & performance for clients Create a fun, collaborative and productive team environment by organising regular social activities, team meetings and knowledge sharing opportunities. Qualifications What you'll bring: Experience in digital planning process Experience in digital media, with emphasis on Paid Social and/or Programmatic B2B experience and clear understanding of the B2B media ecosystem/ planning nuances a plus Strong understanding of key reporting metrics across channels and how these ladder up to support client business objectives Strong organisational skills and attention to detail The ability to meet deadlines in a fast-paced environment; work under pressure and effectively priorities workload Great interpersonal and communication skills Dedicated, hardworking and organised Numerical, analytical with an eye for detail Strategic and creative in their approach Keen to learn Passionate about the new media marketplace and technology Ability to work independently, and as part of a wider team Promotes good work both internally and externally Additional Information Publicis Pro has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday. AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - "The Pregnant Man" Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 02, 2026
Full time
Company Description Publicis Pro is an integrated B2B marketing agency that exists to find the extraordinary in every business and tell the world about it. Our approach brings together strategy, creative, influence and commerce to move markets, create remarkable brands, shape decisions, and connect the sales journey. Extraordinary work can only be done by extraordinary people - so we're committed to building an agency environment where remarkable talent can flourish and grow. The results of our efforts? We've got multiple 'Best Place to Work' awards under our belt, plus one of the best benefits packages in the industry. Publicis Pro is a singular agency environment that combines deep care for our work with deep care for our people - and we're always on the lookout for extraordinary new talent. Our Commitment Diversity and inclusion is a core part of who we are at Publicis Pro. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. Overview The Media Planning team is responsible for planning and overseeing the execution of campaign activations across Display, Paid Search & Social across a variety of clients. These are core channels, but the team also operates across, TV, partnerships, influencer strategy and creative. Within this role, you'll be working with the Planning Director and Account Managers to deliver integrated campaigns for one of our key clients. You'll support the management of client relationships, working collaboratively to deliver best in class B2B media solutions. No two days are the same within the Media Team and it's great for people who enjoy working within a team and developing strong relationships. This is a great opportunity to learn and develop through leadership across teams, exposure to end-to-end planning and organised training within the digital media space. Whilst the successful candidate will be well supported by the Account Planning Director and Account Manager(s) it is expected that they should be able to 'hit the ground running', and for the most part be able to work autonomously, acting as the key day-to-day support and contact for clients. The ideal candidate will be personable and approachable. There's a lot of interaction with stakeholders internally and externally so a person which can lead conversations with larger groups would succeed. Responsibilities Planning Supporting the implementation campaign strategies, providing relevant insights and analysis from agency and client tools (e.g., Google Analytics, GWI Work, Bombora etc.) to help establish digital marketing opportunities for our clients to drive revenue & incremental growth Manage the campaign briefing process and to ensure accurate and timely delivery of work Analysis of cross-channel media performance, using website analytics & data from the channel platforms to establish the contribution each channel is delivering to find the optimal balance of media spend to exceed clients campaign targets Keeping up to date with digital trends both in media and our clients' verticals to ensure we are always using the latest insights and best in class digital practices in our strategies Working with media owners across Social, Display, Search, etc. to identify new platforms, publishers and products that can help support client campaign objectives Strong understanding of key platform capabilities (e.g., Google, Programmatic, LinkedIn & Meta), and an ability to talk independently about opportunities in client meetings and with our team Demonstrate an understanding of the media and technology developments that influence performance planning and client's business Proactively identify best-in-class and innovative media delivery partners (owners, tech, data) to support in delivering exceptional strategy/execution Clients Supporting the Account Manager(s) and leading on day-to-day client management, including keeping on top of email communication, running weekly client status calls and managing and filtering ad-hoc client requests Responding to all client briefs and requests in a timely, professional and efficient manner Passionate about delivering media solutions that maximise clients ROI from media investment regardless of the success metric being worked to Account Management Seamless running of accounts: ensuring all deadlines are met and consistent high quality of work is produced Working with activation specialists to ensure excellent campaign delivery. This involves supporting them and working to distil campaign strategy into day-to-day activations and optimisations Reviewing weekly campaign performance across all channels and tracking performance against weekly/monthly campaign laydowns Working with activation team to prepare and deliver monthly & quarterly client performance presentations. Working with activation team to create integrated presentation for clients including channel insights and additional insights & analysis (from planning tools) to improve and optimise overall campaign performance Using campaign performance insights to identify opportunities to upweight strong performing channel strategies and where performance is behind targets, identify solutions and strategies with channel specialists and the Planning Director Ensuring that all client billing and reconciliations are undertaken, and all planning fees are booked and reconciled each month, confirming that all bookings correspond to internal annual finance forecasts Team Management Ongoing communication and weekly meetings with our channel teams to ensure campaigns are delivered on time and exceeding campaign performance targets Working closely with specialist teams to ensure an integrated approach across channels to ensure we are delivering optimal efficiency & performance for clients Create a fun, collaborative and productive team environment by organising regular social activities, team meetings and knowledge sharing opportunities. Qualifications What you'll bring: Experience in digital planning process Experience in digital media, with emphasis on Paid Social and/or Programmatic B2B experience and clear understanding of the B2B media ecosystem/ planning nuances a plus Strong understanding of key reporting metrics across channels and how these ladder up to support client business objectives Strong organisational skills and attention to detail The ability to meet deadlines in a fast-paced environment; work under pressure and effectively priorities workload Great interpersonal and communication skills Dedicated, hardworking and organised Numerical, analytical with an eye for detail Strategic and creative in their approach Keen to learn Passionate about the new media marketplace and technology Ability to work independently, and as part of a wider team Promotes good work both internally and externally Additional Information Publicis Pro has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday. AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - "The Pregnant Man" Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
Feb 02, 2026
Full time
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
Deputy Director Resilience, Assurance and Performance The Environment Agency exists to protect and enhance our natural world, creating healthier places for people and wildlife while supporting sustainable development for generations to come. Since 1996, the EA has grown into a nationwide organisation of more than 12,000 dedicated professionals, with a head office in Bristol and teams based across England, all working together to safeguard the environment. The Environment Agency are now looking for a leader who can help drive one of their most vital national services. As Deputy Director Resilience, Assurance and Performance, you will: The post holder provides strategic leadership for a 40-strong team, driving alignment with organisational and government priorities. They lead the Anticipate, Assess, Validation and Assurance elements of the IEM Framework, influencing decision-making and funding allocation. Through governance oversight, strategic portfolio management, and workforce planning, they ensure resilience is embedded across the organisation. The role also champions innovation, secures resources, and builds strategic partnerships to deliver sustainable, future-ready incident management capability This is a pivotal role at the centre of the Environment Agency's transformation agenda-shaping how we respond to an increasingly complex world of incident management, national resilience, and climate driven risk. Operating within a rapidly evolving landscape defined by the UK Resilience Framework, Integrated Emergency Management (IEM) principles, and key government guidance including the Civil Contingencies Act and the Amber Book, the post holder will help position the organisation to meet rising expectations for proactive risk anticipation, integrated planning, and future ready resilience. In this strategic leadership role, you will be responsible for: Growing demand for strategic leadership to align emergency planning with organisational and national priorities: You will provide senior leadership for Incident Management Resilience and Operational Risk (IMORR), ensuring our planning frameworks align with organisational priorities and national policy. Working across government, you will help shape the direction of resilience policy, embed best practice, and integrate long term planning into the Agency's corporate strategy. Growing demand for strategic leadership to align emergency planning with organisational and national priorities: You'll lead our work to build sustainable funding models for incident management, influencing government departments, developing business cases, and managing bids for future spending reviews. You will also explore commercial opportunities that support innovation, value for money, and long term organisational sustainability. Evolving risks requiring proactive anticipation and assessment under the IEM Framework: As the strategic lead for the 'Anticipate' and 'Assess' elements of the IEM Framework, you will work with hazard specialists, government bodies, Local Resilience Forums, and environmental partners to identify emerging threats. You will guide national risk assessments and ensure evidence-based insights shape decision-making, investment, and programme delivery. Workforce capability gaps and succession planning for future resilience needs: You will oversee workforce and succession planning for the full Incident Management service, developing a strong pipeline of skilled professionals and future leaders. This includes shaping development pathways, apprenticeships, and graduate programmes to ensure we have the right capability to meet the challenges of tomorrow's risk landscape. Governance discipline and assurance across a complex portfolio of change and improvement projects: You will provide leadership and oversight for governance, performance, assurance and risk management across major Incident Management programmes. Your work will ensure transparency, accountability, and disciplined delivery of high-impact change initiatives. Essential Criteria: Proven track record of strategic leadership across large, dispersed teams Experience of delivering complex programmes and embedding new ways of working Strong project and programme appraisal, assurance, and delivery capability High-level stakeholder engagement and influencing experience across government and partners Excellent communication skills, including briefing both technical and non-technical audiences Proven ability to balance competing priorities and deliver through others Significant experience leading organisational change and fostering inclusive, high-performing teams Politically astute, with experience navigating complex environments In addition, you will provide strategic leadership to approximately 40 full time equivalent specialists. Including emergency planning professionals. For further information please contact Andrew Timlin - or Owen Quant - If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Feb 02, 2026
Full time
Deputy Director Resilience, Assurance and Performance The Environment Agency exists to protect and enhance our natural world, creating healthier places for people and wildlife while supporting sustainable development for generations to come. Since 1996, the EA has grown into a nationwide organisation of more than 12,000 dedicated professionals, with a head office in Bristol and teams based across England, all working together to safeguard the environment. The Environment Agency are now looking for a leader who can help drive one of their most vital national services. As Deputy Director Resilience, Assurance and Performance, you will: The post holder provides strategic leadership for a 40-strong team, driving alignment with organisational and government priorities. They lead the Anticipate, Assess, Validation and Assurance elements of the IEM Framework, influencing decision-making and funding allocation. Through governance oversight, strategic portfolio management, and workforce planning, they ensure resilience is embedded across the organisation. The role also champions innovation, secures resources, and builds strategic partnerships to deliver sustainable, future-ready incident management capability This is a pivotal role at the centre of the Environment Agency's transformation agenda-shaping how we respond to an increasingly complex world of incident management, national resilience, and climate driven risk. Operating within a rapidly evolving landscape defined by the UK Resilience Framework, Integrated Emergency Management (IEM) principles, and key government guidance including the Civil Contingencies Act and the Amber Book, the post holder will help position the organisation to meet rising expectations for proactive risk anticipation, integrated planning, and future ready resilience. In this strategic leadership role, you will be responsible for: Growing demand for strategic leadership to align emergency planning with organisational and national priorities: You will provide senior leadership for Incident Management Resilience and Operational Risk (IMORR), ensuring our planning frameworks align with organisational priorities and national policy. Working across government, you will help shape the direction of resilience policy, embed best practice, and integrate long term planning into the Agency's corporate strategy. Growing demand for strategic leadership to align emergency planning with organisational and national priorities: You'll lead our work to build sustainable funding models for incident management, influencing government departments, developing business cases, and managing bids for future spending reviews. You will also explore commercial opportunities that support innovation, value for money, and long term organisational sustainability. Evolving risks requiring proactive anticipation and assessment under the IEM Framework: As the strategic lead for the 'Anticipate' and 'Assess' elements of the IEM Framework, you will work with hazard specialists, government bodies, Local Resilience Forums, and environmental partners to identify emerging threats. You will guide national risk assessments and ensure evidence-based insights shape decision-making, investment, and programme delivery. Workforce capability gaps and succession planning for future resilience needs: You will oversee workforce and succession planning for the full Incident Management service, developing a strong pipeline of skilled professionals and future leaders. This includes shaping development pathways, apprenticeships, and graduate programmes to ensure we have the right capability to meet the challenges of tomorrow's risk landscape. Governance discipline and assurance across a complex portfolio of change and improvement projects: You will provide leadership and oversight for governance, performance, assurance and risk management across major Incident Management programmes. Your work will ensure transparency, accountability, and disciplined delivery of high-impact change initiatives. Essential Criteria: Proven track record of strategic leadership across large, dispersed teams Experience of delivering complex programmes and embedding new ways of working Strong project and programme appraisal, assurance, and delivery capability High-level stakeholder engagement and influencing experience across government and partners Excellent communication skills, including briefing both technical and non-technical audiences Proven ability to balance competing priorities and deliver through others Significant experience leading organisational change and fostering inclusive, high-performing teams Politically astute, with experience navigating complex environments In addition, you will provide strategic leadership to approximately 40 full time equivalent specialists. Including emergency planning professionals. For further information please contact Andrew Timlin - or Owen Quant - If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Senior Audience Marketing Manager - Awareness and Activation £52,000-£57,000 plus benefits Reports to: Audience Marketing Lead Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: two stage interviews Interview date: first stage interviews 20th February. second stage 23rd February. At Cancer Research UK, we exist to beat cancer. We're looking for an inspiring Senior Audience Marketing Manager that leads on the development and delivery of the marketing strategy and plan for Awareness and Activation, taking an audience centred approach to meet the needs of key Cancer Research UK audiences and deliver against organisational objectives. This role will lead a team of 5 to deliver a cross-channel integrated marketing plan, ensuring creative excellence and establishing best practice and expertise in above-the line marketing campaigns that drive awareness, consideration and activation amongst our audiences. What will I be doing? Lead your team to plan, develop, implement and optimise a year-round integrated marketing campaign that drives awareness of CRUK and how to support us; shifts consideration to support CRUK and activates audiences to donate, fundraise, volunteer, pledge Oversee and lead the team to deliver marketing campaigns from planning, budgeting, managing stakeholders, creative delivery, implementation, optimisations, results and analysis Translate the marketing strategy, KPIs and resource plan into an Awareness and Activation marketing plan, working with key stakeholders and agencies to develop this Oversee and manage a significant budget (£15m) effectively to deliver against targets Oversee the creative development and production of marketing materials by leading your team to work collaboratively with creative agencies, freelancers and in-house designers ensuring excellent creative delivery that is relevant to audiences for use across a wide range of channels Work closely with the Marketing Planning function to feed overarching campaign objectives and campaign results and insight to inform briefing and integrated planning and consult throughout the planning process Champion marketing's shift to an audience centred approach exploring ways to better meet the needs of our audiences in a relevant, targeted way through creative, content and channels Work with the Marketing Channel experts to ensure we are utilising the most effective and innovative channel mix to engage our key audiences and drive efficiencies where possible Work with Communications, Science Engagement stakeholders, and wider Marketing and Digital teams to ensure optimised end to end journeys are considered and optimised for maximum engagement and conversion Work with Data and Insight experts to ensure we are maximising the value of our data as an asset, and effectively using data to target the right individuals with the right message at the right time Manage and motivate key agencies and suppliers, ensuring they are driving value for Cancer Research UK and delivering best in class campaigns, creative, channel planning and content Work with Insight stakeholders in Marketing and across the organisation to track and monitor the impact of our campaigns, ensuring we are meeting and exceeding marketing objectives and reviewing activity with a performance mindset What are we looking for? Expertise in above-the-line (ATL) marketing with a particular emphasis on how channels effectively work together and the role of different marketing channels in fully integrated campaigns Significant marketing leadership experience, with proven track record of delivering results through effective team leadership Significant knowledge and experience of delivering integrated through-the-line campaigns Strategic thinker with significant experience of translating strategy into operational planning, and delivering multi-channel marketing campaigns Experience working with audience insight to tailor campaigns to meet audiences needs Relevant experience of managing and motivating agencies and suppliers to drive maximum value from relationships Ability to build collaborative relationships and influence stakeholders at all levels Champions the supporter and the delivery of relevant, engaging communications and excellent supporter experiences A flexible approach to adapt to changing priorities A confident and effective communicator, including in difficult situations A professional marketing qualification, such as Institute of Digital Marketing or Chartered Institute of Marketing, or equivalent experience Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 01, 2026
Full time
Senior Audience Marketing Manager - Awareness and Activation £52,000-£57,000 plus benefits Reports to: Audience Marketing Lead Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: two stage interviews Interview date: first stage interviews 20th February. second stage 23rd February. At Cancer Research UK, we exist to beat cancer. We're looking for an inspiring Senior Audience Marketing Manager that leads on the development and delivery of the marketing strategy and plan for Awareness and Activation, taking an audience centred approach to meet the needs of key Cancer Research UK audiences and deliver against organisational objectives. This role will lead a team of 5 to deliver a cross-channel integrated marketing plan, ensuring creative excellence and establishing best practice and expertise in above-the line marketing campaigns that drive awareness, consideration and activation amongst our audiences. What will I be doing? Lead your team to plan, develop, implement and optimise a year-round integrated marketing campaign that drives awareness of CRUK and how to support us; shifts consideration to support CRUK and activates audiences to donate, fundraise, volunteer, pledge Oversee and lead the team to deliver marketing campaigns from planning, budgeting, managing stakeholders, creative delivery, implementation, optimisations, results and analysis Translate the marketing strategy, KPIs and resource plan into an Awareness and Activation marketing plan, working with key stakeholders and agencies to develop this Oversee and manage a significant budget (£15m) effectively to deliver against targets Oversee the creative development and production of marketing materials by leading your team to work collaboratively with creative agencies, freelancers and in-house designers ensuring excellent creative delivery that is relevant to audiences for use across a wide range of channels Work closely with the Marketing Planning function to feed overarching campaign objectives and campaign results and insight to inform briefing and integrated planning and consult throughout the planning process Champion marketing's shift to an audience centred approach exploring ways to better meet the needs of our audiences in a relevant, targeted way through creative, content and channels Work with the Marketing Channel experts to ensure we are utilising the most effective and innovative channel mix to engage our key audiences and drive efficiencies where possible Work with Communications, Science Engagement stakeholders, and wider Marketing and Digital teams to ensure optimised end to end journeys are considered and optimised for maximum engagement and conversion Work with Data and Insight experts to ensure we are maximising the value of our data as an asset, and effectively using data to target the right individuals with the right message at the right time Manage and motivate key agencies and suppliers, ensuring they are driving value for Cancer Research UK and delivering best in class campaigns, creative, channel planning and content Work with Insight stakeholders in Marketing and across the organisation to track and monitor the impact of our campaigns, ensuring we are meeting and exceeding marketing objectives and reviewing activity with a performance mindset What are we looking for? Expertise in above-the-line (ATL) marketing with a particular emphasis on how channels effectively work together and the role of different marketing channels in fully integrated campaigns Significant marketing leadership experience, with proven track record of delivering results through effective team leadership Significant knowledge and experience of delivering integrated through-the-line campaigns Strategic thinker with significant experience of translating strategy into operational planning, and delivering multi-channel marketing campaigns Experience working with audience insight to tailor campaigns to meet audiences needs Relevant experience of managing and motivating agencies and suppliers to drive maximum value from relationships Ability to build collaborative relationships and influence stakeholders at all levels Champions the supporter and the delivery of relevant, engaging communications and excellent supporter experiences A flexible approach to adapt to changing priorities A confident and effective communicator, including in difficult situations A professional marketing qualification, such as Institute of Digital Marketing or Chartered Institute of Marketing, or equivalent experience Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Job Role: Head of Health & Safety Location: National Covering all of the UK Salary: Competitive Basic, £8,000.00 car allowance, Up to 20% bonus (discretional and KPI dependent) Benefits: 5% Pension contribution match, Private Healthcare, 33 days holiday (including bank holidays), retail discounts Hours: 40 hours per week (Working from home with regular national travel) Regular travel to Glasgow will be required for the successful candidate, to attend meetings at head office. Additional: Candidates must be prepared to travel and be highly flexible. FM / Retail H&S Manager experience required We are advertising this Head of Health & Safety role on behalf of our client, one of the world s largest privately held, integrated Facilities Management companies. Job Purpose: The Head of Health & Safety will lead the H&S team. This role will require you to manage your 6x Health & Safety Managers across the UK, ensuring good working relationships are maintained and built upon. Reporting to the Managing Director, the Head of H&S will be responsible for creating and leading the implementation of a world class health and safety strategy. The successful candidate will be expected to influence and challenge senior stakeholders, to develop a culture of true ownership and accountability at all levels, both internally and externally. Leading a small team of Divisional H&S managers the Head of H&S will be responsible for ensuring the company meets its statutory responsibilities, delivers against all HSE targets, and provides a safe working environment for all our colleagues, clients and sub-contractors as well as being the go to person with the client for FM related HSE issues. The role is responsible for a retail and distribution estate, comprising of over 1000 sites across the UK delivering hard FM. Key Accountabilities: Engage with key internal and external stakeholders to develop a relevant and forward-thinking HSE strategy, fit for the future. Delivery of the HSE strategy, through the line, creating a culture of ownership and accountability. Upskilling and educating the operational teams, creating a culture of true behavioural safety. Managing the formal EHS audit process, promoting the importance of EHS within the workforce, contractors and clients to encourage continual improvement. Provide assurance that EHS performance complies with Company, regulatory and contractual requirements and will provide EHS support. Ensure compliance with Occupational Health and Safety Legal requirements and Environmental legislation as they apply. Provide professional HSE advice and guidance to the business and clients as required. Assist in the development and implementation of Health, Safety and Environmental Management policies and procedures, lead working groups and represent the business on external groups and bodies as directed. Lead and manage the divisional Health and Safety Managers (DHSM) to identify and facilitate the management of HSE projects. Day to day planning and management of DHSMs ensuring continuous improvement of safety management systems Lead and motivate the DHSM team, ensuring their engagement and development in line with legislative and industry requirements. Work with various senior stakeholders in the development and delivery of a comprehensive range of HSE related training programmes and ensure that operational management and all employees are appropriately trained and made aware of their responsibilities in relation to health and safety matters. Development, implementation, measuring and maintenance of documented health and safety management procedures, including relevant hazard and risk assessments, for all activities. Undertake accident investigations and prepare accurate and professional reviews, including appropriate recommendations where necessary. Influencing, engaging and challenging senior leaders, both internal and external. Developing, planning and presenting HSE management systems for new FM bids. Recognise changes to legislation, guidance and other relevant developments and develop strategies for their implementation where necessary. Support further development of Primary Authority Partnership with the Group PAP. Liaise with other Senior Health & Safety teams across the Group to understand and share best practice and work on wider Group H&S initiatives. Lead and manage all accreditations. Undertake any other duties and / or responsibilities as may be required from time to time by the Managing Director. Financial Responsibilities: This role is responsible for ensuring that a risk-based approach to safety is taken across all disciplines regarding HSE management system and risk mitigation. The role s key financial accountability is to ensure the H&SE team is cost effective in Identifying and delivering the appropriate H&S controls within the budget and optimise added value and service levels. People Responsibilities: This role is responsible for the direct line management of 1 Senior Health & Safety Manager, 4 Divisional Health and Safety Managers and 1 Safety & Enforcement Manager, working across a multi-site portfolio. This role must fully support all aspects of people management for all supervisors and wider team, including but not limited to: Recruitment and induction of DHSMs to include full validation of training. Day to day management of H&S Team to ensure they are carrying out their duties in a professional and efficient manner Train, develop and appraise DHSMs, including identifying training needs and delivery of training solutions. To apply the disciplinary procedure in accordance with D&G Policy Support the welfare of H&S team, ensuring their health & wellbeing is discussed and that they can deliver a robust H&S service to the business. Ensure the H&S team continually develop their CPD to maintain IOSH Membership Knowledge, Skills, and Abilities: Essential: NEBOSH Diploma or equivalent Degree Level 6 or 7 qualification and CMIOSH qualified or Grad IOSH working towards Chartered. Preferrable: Experience in ISO Management systems and external accreditation systems such as RoSPA, through successful implementation. A qualification in Fire Safety, Environmental (IEMA), Asbestos (P405) Systems or auditing, would be an advantage. Self-motivated, innovative and able to engage and challenge at all levels, both internally and externally. Previous experience leading a team of managers, ideally across the UK. Previous experience in successfully developing and implementing health and safety strategy / plans is essential. This role requires strong planning, prioritisation and organisation skills. In-depth knowledge of health, safety and environmental legislation is essential. Extensive experience of managing H&S in a multi-client facilities management environment, preferably in customer facing roles such as retail, leisure or logistics would be desirable. A proven track record in stakeholder management and building relationships at all levels, both internal and external, is essential. The successful candidate will be a credible leader, with strong change management experience. Previous experience in developing and presenting H&S information to senior leaders, both internally and externally, whilst also demonstrating a sound understanding of risk management, budgets, people challenges, and customer expectations will be a prerequisite for this role. Working within a progressive company, you will have a motivated and positive approach to further developing a robust health and safety culture with the ability to work well under pressure; managing multiple tasks simultaneously and dealing with clients in a professional manner at all times. Please submit your CV to Andrew Bridges at PDA Search & Selection
Jan 26, 2026
Full time
Job Role: Head of Health & Safety Location: National Covering all of the UK Salary: Competitive Basic, £8,000.00 car allowance, Up to 20% bonus (discretional and KPI dependent) Benefits: 5% Pension contribution match, Private Healthcare, 33 days holiday (including bank holidays), retail discounts Hours: 40 hours per week (Working from home with regular national travel) Regular travel to Glasgow will be required for the successful candidate, to attend meetings at head office. Additional: Candidates must be prepared to travel and be highly flexible. FM / Retail H&S Manager experience required We are advertising this Head of Health & Safety role on behalf of our client, one of the world s largest privately held, integrated Facilities Management companies. Job Purpose: The Head of Health & Safety will lead the H&S team. This role will require you to manage your 6x Health & Safety Managers across the UK, ensuring good working relationships are maintained and built upon. Reporting to the Managing Director, the Head of H&S will be responsible for creating and leading the implementation of a world class health and safety strategy. The successful candidate will be expected to influence and challenge senior stakeholders, to develop a culture of true ownership and accountability at all levels, both internally and externally. Leading a small team of Divisional H&S managers the Head of H&S will be responsible for ensuring the company meets its statutory responsibilities, delivers against all HSE targets, and provides a safe working environment for all our colleagues, clients and sub-contractors as well as being the go to person with the client for FM related HSE issues. The role is responsible for a retail and distribution estate, comprising of over 1000 sites across the UK delivering hard FM. Key Accountabilities: Engage with key internal and external stakeholders to develop a relevant and forward-thinking HSE strategy, fit for the future. Delivery of the HSE strategy, through the line, creating a culture of ownership and accountability. Upskilling and educating the operational teams, creating a culture of true behavioural safety. Managing the formal EHS audit process, promoting the importance of EHS within the workforce, contractors and clients to encourage continual improvement. Provide assurance that EHS performance complies with Company, regulatory and contractual requirements and will provide EHS support. Ensure compliance with Occupational Health and Safety Legal requirements and Environmental legislation as they apply. Provide professional HSE advice and guidance to the business and clients as required. Assist in the development and implementation of Health, Safety and Environmental Management policies and procedures, lead working groups and represent the business on external groups and bodies as directed. Lead and manage the divisional Health and Safety Managers (DHSM) to identify and facilitate the management of HSE projects. Day to day planning and management of DHSMs ensuring continuous improvement of safety management systems Lead and motivate the DHSM team, ensuring their engagement and development in line with legislative and industry requirements. Work with various senior stakeholders in the development and delivery of a comprehensive range of HSE related training programmes and ensure that operational management and all employees are appropriately trained and made aware of their responsibilities in relation to health and safety matters. Development, implementation, measuring and maintenance of documented health and safety management procedures, including relevant hazard and risk assessments, for all activities. Undertake accident investigations and prepare accurate and professional reviews, including appropriate recommendations where necessary. Influencing, engaging and challenging senior leaders, both internal and external. Developing, planning and presenting HSE management systems for new FM bids. Recognise changes to legislation, guidance and other relevant developments and develop strategies for their implementation where necessary. Support further development of Primary Authority Partnership with the Group PAP. Liaise with other Senior Health & Safety teams across the Group to understand and share best practice and work on wider Group H&S initiatives. Lead and manage all accreditations. Undertake any other duties and / or responsibilities as may be required from time to time by the Managing Director. Financial Responsibilities: This role is responsible for ensuring that a risk-based approach to safety is taken across all disciplines regarding HSE management system and risk mitigation. The role s key financial accountability is to ensure the H&SE team is cost effective in Identifying and delivering the appropriate H&S controls within the budget and optimise added value and service levels. People Responsibilities: This role is responsible for the direct line management of 1 Senior Health & Safety Manager, 4 Divisional Health and Safety Managers and 1 Safety & Enforcement Manager, working across a multi-site portfolio. This role must fully support all aspects of people management for all supervisors and wider team, including but not limited to: Recruitment and induction of DHSMs to include full validation of training. Day to day management of H&S Team to ensure they are carrying out their duties in a professional and efficient manner Train, develop and appraise DHSMs, including identifying training needs and delivery of training solutions. To apply the disciplinary procedure in accordance with D&G Policy Support the welfare of H&S team, ensuring their health & wellbeing is discussed and that they can deliver a robust H&S service to the business. Ensure the H&S team continually develop their CPD to maintain IOSH Membership Knowledge, Skills, and Abilities: Essential: NEBOSH Diploma or equivalent Degree Level 6 or 7 qualification and CMIOSH qualified or Grad IOSH working towards Chartered. Preferrable: Experience in ISO Management systems and external accreditation systems such as RoSPA, through successful implementation. A qualification in Fire Safety, Environmental (IEMA), Asbestos (P405) Systems or auditing, would be an advantage. Self-motivated, innovative and able to engage and challenge at all levels, both internally and externally. Previous experience leading a team of managers, ideally across the UK. Previous experience in successfully developing and implementing health and safety strategy / plans is essential. This role requires strong planning, prioritisation and organisation skills. In-depth knowledge of health, safety and environmental legislation is essential. Extensive experience of managing H&S in a multi-client facilities management environment, preferably in customer facing roles such as retail, leisure or logistics would be desirable. A proven track record in stakeholder management and building relationships at all levels, both internal and external, is essential. The successful candidate will be a credible leader, with strong change management experience. Previous experience in developing and presenting H&S information to senior leaders, both internally and externally, whilst also demonstrating a sound understanding of risk management, budgets, people challenges, and customer expectations will be a prerequisite for this role. Working within a progressive company, you will have a motivated and positive approach to further developing a robust health and safety culture with the ability to work well under pressure; managing multiple tasks simultaneously and dealing with clients in a professional manner at all times. Please submit your CV to Andrew Bridges at PDA Search & Selection
Job Role: Head of Health & Safety Location: National Covering all of the UK Salary: Competitive Basic, £8,000.00 car allowance, Up to 20% bonus (discretional and KPI dependent) Benefits: 5% Pension contribution match, Private Healthcare, 33 days holiday (including bank holidays), retail discounts Hours: 40 hours per week (Working from home with regular national travel) Regular travel to Glasgow will be required for the successful candidate, to attend meetings at head office. Additional: Candidates must be prepared to travel and be highly flexible. FM / Retail H&S Manager experience required. We are advertising this Head of Health & Safety role on behalf of our client, one of the world s largest privately held, integrated Facilities Management companies. Job Purpose: The Head of Health & Safety will lead the H&S team. This role will require you to manage your 6x Health & Safety Managers across the UK, ensuring good working relationships are maintained and built upon. Reporting to the Managing Director, the Head of H&S will be responsible for creating and leading the implementation of a world class health and safety strategy. The successful candidate will be expected to influence and challenge senior stakeholders, to develop a culture of true ownership and accountability at all levels, both internally and externally. Leading a small team of Divisional H&S managers the Head of H&S will be responsible for ensuring the company meets its statutory responsibilities, delivers against all HSE targets, and provides a safe working environment for all our colleagues, clients and sub-contractors as well as being the go to person with the client for FM related HSE issues. The role is responsible for a retail and distribution estate, comprising of over 1000 sites across the UK delivering hard FM. Key Accountabilities: Engage with key internal and external stakeholders to develop a relevant and forward-thinking HSE strategy, fit for the future. Delivery of the HSE strategy, through the line, creating a culture of ownership and accountability. Upskilling and educating the operational teams, creating a culture of true behavioural safety. Managing the formal EHS audit process, promoting the importance of EHS within the workforce, contractors and clients to encourage continual improvement. Provide assurance that EHS performance complies with Company, regulatory and contractual requirements and will provide EHS support. Ensure compliance with Occupational Health and Safety Legal requirements and Environmental legislation as they apply. Provide professional HSE advice and guidance to the business and clients as required. Assist in the development and implementation of Health, Safety and Environmental Management policies and procedures, lead working groups and represent the business on external groups and bodies as directed. Lead and manage the divisional Health and Safety Managers (DHSM) to identify and facilitate the management of HSE projects. Day to day planning and management of DHSMs ensuring continuous improvement of safety management systems Lead and motivate the DHSM team, ensuring their engagement and development in line with legislative and industry requirements. Work with various senior stakeholders in the development and delivery of a comprehensive range of HSE related training programmes and ensure that operational management and all employees are appropriately trained and made aware of their responsibilities in relation to health and safety matters. Development, implementation, measuring and maintenance of documented health and safety management procedures, including relevant hazard and risk assessments, for all activities. Undertake accident investigations and prepare accurate and professional reviews, including appropriate recommendations where necessary. Influencing, engaging and challenging senior leaders, both internal and external. Developing, planning and presenting HSE management systems for new FM bids. Recognise changes to legislation, guidance and other relevant developments and develop strategies for their implementation where necessary. Support further development of Primary Authority Partnership with the Group PAP. Liaise with other Senior Health & Safety teams across the Group to understand and share best practice and work on wider Group H&S initiatives. Lead and manage all accreditations. Undertake any other duties and / or responsibilities as may be required from time to time by the Managing Director. Financial Responsibilities: This role is responsible for ensuring that a risk-based approach to safety is taken across all disciplines regarding HSE management system and risk mitigation. The role s key financial accountability is to ensure the H&SE team is cost effective in Identifying and delivering the appropriate H&S controls within the budget and optimise added value and service levels. People Responsibilities: This role is responsible for the direct line management of 1 Senior Health & Safety Manager, 4 Divisional Health and Safety Managers and 1 Safety & Enforcement Manager, working across a multi-site portfolio. This role must fully support all aspects of people management for all supervisors and wider team, including but not limited to: Recruitment and induction of DHSMs to include full validation of training. Day to day management of H&S Team to ensure they are carrying out their duties in a professional and efficient manner Train, develop and appraise DHSMs, including identifying training needs and delivery of training solutions. To apply the disciplinary procedure in accordance with D&G Policy Support the welfare of H&S team, ensuring their health & wellbeing is discussed and that they can deliver a robust H&S service to the business. Ensure the H&S team continually develop their CPD to maintain IOSH Membership Knowledge, Skills, and Abilities: Essential: NEBOSH Diploma or equivalent Degree Level 6 or 7 qualification and CMIOSH qualified or Grad IOSH working towards Chartered. Preferrable: Experience in ISO Management systems and external accreditation systems such as RoSPA, through successful implementation. A qualification in Fire Safety, Environmental (IEMA), Asbestos (P405) Systems or auditing, would be an advantage. Self-motivated, innovative and able to engage and challenge at all levels, both internally and externally. Previous experience leading a team of managers, ideally across the UK. Previous experience in successfully developing and implementing health and safety strategy / plans is essential. This role requires strong planning, prioritisation and organisation skills. In-depth knowledge of health, safety and environmental legislation is essential. Extensive experience of managing H&S in a multi-client facilities management environment, preferably in customer facing roles such as retail, leisure or logistics would be desirable. A proven track record in stakeholder management and building relationships at all levels, both internal and external, is essential. The successful candidate will be a credible leader, with strong change management experience. Previous experience in developing and presenting H&S information to senior leaders, both internally and externally, whilst also demonstrating a sound understanding of risk management, budgets, people challenges, and customer expectations will be a prerequisite for this role. Working within a progressive company, you will have a motivated and positive approach to further developing a robust health and safety culture with the ability to work well under pressure; managing multiple tasks simultaneously and dealing with clients in a professional manner at all times. Please submit your CV to Andrew Bridges at PDA Search & Selection
Jan 24, 2026
Full time
Job Role: Head of Health & Safety Location: National Covering all of the UK Salary: Competitive Basic, £8,000.00 car allowance, Up to 20% bonus (discretional and KPI dependent) Benefits: 5% Pension contribution match, Private Healthcare, 33 days holiday (including bank holidays), retail discounts Hours: 40 hours per week (Working from home with regular national travel) Regular travel to Glasgow will be required for the successful candidate, to attend meetings at head office. Additional: Candidates must be prepared to travel and be highly flexible. FM / Retail H&S Manager experience required. We are advertising this Head of Health & Safety role on behalf of our client, one of the world s largest privately held, integrated Facilities Management companies. Job Purpose: The Head of Health & Safety will lead the H&S team. This role will require you to manage your 6x Health & Safety Managers across the UK, ensuring good working relationships are maintained and built upon. Reporting to the Managing Director, the Head of H&S will be responsible for creating and leading the implementation of a world class health and safety strategy. The successful candidate will be expected to influence and challenge senior stakeholders, to develop a culture of true ownership and accountability at all levels, both internally and externally. Leading a small team of Divisional H&S managers the Head of H&S will be responsible for ensuring the company meets its statutory responsibilities, delivers against all HSE targets, and provides a safe working environment for all our colleagues, clients and sub-contractors as well as being the go to person with the client for FM related HSE issues. The role is responsible for a retail and distribution estate, comprising of over 1000 sites across the UK delivering hard FM. Key Accountabilities: Engage with key internal and external stakeholders to develop a relevant and forward-thinking HSE strategy, fit for the future. Delivery of the HSE strategy, through the line, creating a culture of ownership and accountability. Upskilling and educating the operational teams, creating a culture of true behavioural safety. Managing the formal EHS audit process, promoting the importance of EHS within the workforce, contractors and clients to encourage continual improvement. Provide assurance that EHS performance complies with Company, regulatory and contractual requirements and will provide EHS support. Ensure compliance with Occupational Health and Safety Legal requirements and Environmental legislation as they apply. Provide professional HSE advice and guidance to the business and clients as required. Assist in the development and implementation of Health, Safety and Environmental Management policies and procedures, lead working groups and represent the business on external groups and bodies as directed. Lead and manage the divisional Health and Safety Managers (DHSM) to identify and facilitate the management of HSE projects. Day to day planning and management of DHSMs ensuring continuous improvement of safety management systems Lead and motivate the DHSM team, ensuring their engagement and development in line with legislative and industry requirements. Work with various senior stakeholders in the development and delivery of a comprehensive range of HSE related training programmes and ensure that operational management and all employees are appropriately trained and made aware of their responsibilities in relation to health and safety matters. Development, implementation, measuring and maintenance of documented health and safety management procedures, including relevant hazard and risk assessments, for all activities. Undertake accident investigations and prepare accurate and professional reviews, including appropriate recommendations where necessary. Influencing, engaging and challenging senior leaders, both internal and external. Developing, planning and presenting HSE management systems for new FM bids. Recognise changes to legislation, guidance and other relevant developments and develop strategies for their implementation where necessary. Support further development of Primary Authority Partnership with the Group PAP. Liaise with other Senior Health & Safety teams across the Group to understand and share best practice and work on wider Group H&S initiatives. Lead and manage all accreditations. Undertake any other duties and / or responsibilities as may be required from time to time by the Managing Director. Financial Responsibilities: This role is responsible for ensuring that a risk-based approach to safety is taken across all disciplines regarding HSE management system and risk mitigation. The role s key financial accountability is to ensure the H&SE team is cost effective in Identifying and delivering the appropriate H&S controls within the budget and optimise added value and service levels. People Responsibilities: This role is responsible for the direct line management of 1 Senior Health & Safety Manager, 4 Divisional Health and Safety Managers and 1 Safety & Enforcement Manager, working across a multi-site portfolio. This role must fully support all aspects of people management for all supervisors and wider team, including but not limited to: Recruitment and induction of DHSMs to include full validation of training. Day to day management of H&S Team to ensure they are carrying out their duties in a professional and efficient manner Train, develop and appraise DHSMs, including identifying training needs and delivery of training solutions. To apply the disciplinary procedure in accordance with D&G Policy Support the welfare of H&S team, ensuring their health & wellbeing is discussed and that they can deliver a robust H&S service to the business. Ensure the H&S team continually develop their CPD to maintain IOSH Membership Knowledge, Skills, and Abilities: Essential: NEBOSH Diploma or equivalent Degree Level 6 or 7 qualification and CMIOSH qualified or Grad IOSH working towards Chartered. Preferrable: Experience in ISO Management systems and external accreditation systems such as RoSPA, through successful implementation. A qualification in Fire Safety, Environmental (IEMA), Asbestos (P405) Systems or auditing, would be an advantage. Self-motivated, innovative and able to engage and challenge at all levels, both internally and externally. Previous experience leading a team of managers, ideally across the UK. Previous experience in successfully developing and implementing health and safety strategy / plans is essential. This role requires strong planning, prioritisation and organisation skills. In-depth knowledge of health, safety and environmental legislation is essential. Extensive experience of managing H&S in a multi-client facilities management environment, preferably in customer facing roles such as retail, leisure or logistics would be desirable. A proven track record in stakeholder management and building relationships at all levels, both internal and external, is essential. The successful candidate will be a credible leader, with strong change management experience. Previous experience in developing and presenting H&S information to senior leaders, both internally and externally, whilst also demonstrating a sound understanding of risk management, budgets, people challenges, and customer expectations will be a prerequisite for this role. Working within a progressive company, you will have a motivated and positive approach to further developing a robust health and safety culture with the ability to work well under pressure; managing multiple tasks simultaneously and dealing with clients in a professional manner at all times. Please submit your CV to Andrew Bridges at PDA Search & Selection
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jan 20, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Penguin Recruitment
Newcastle Upon Tyne, Tyne And Wear
Job Title: Associate / Associate Director - Town Planning Location: Newcastle Penguin Recruitment is delighted to be supporting a leading UK planning and environmental consultancy in the appointment of an Associate / Associate Director Planner to join their growing Newcastle office. This is a senior leadership opportunity within a highly respected consultancy that is actively involved in multiple Development Consent Order (DCO) projects, alongside a diverse portfolio of major infrastructure and development schemes. These include renewable energy, hydrogen, transport, waste management, regeneration, residential, leisure, industrial and commercial development. The business works with some of the UK's largest and most prestigious organisations and has played a role in delivering some of the country's most innovative developments. Continued success has resulted in a strong and secure order book. The Role This position requires an experienced planning professional with a proven track record in directing and delivering major development projects. You will bring strong commercial awareness, excellent technical capability and outstanding interpersonal skills. The role offers genuine scope for career progression and the opportunity to work alongside some of the UK's leading planning professionals on high-profile projects. A key element of the role will be supporting the Newcastle office lead in growing the consultancy's presence across the North East, while also playing an important role in the mentoring and professional development of the planning team. Key Responsibilities Supporting the growth and development of the Town Planning team in Newcastle Leading development planning work and providing authoritative advice to clients Managing the commercial aspects of commissions, including governance, fee management, job costings and resourcing Leading and contributing to multidisciplinary bid submissions for major infrastructure and development projects Generating repeat business and identifying new business and market opportunities Managing client relationships and service delivery across a range of projects Taking responsibility for quality, accuracy and consistency of work delivered at all stages Collaborating closely with internal transport and landscape teams to deliver integrated services Line managing colleagues, including performance reviews, mentoring and coaching About You Degree or postgraduate qualification in Town and Country Planning (RTPI accredited) Chartered Member of the RTPI (or equivalent professional body) Proven experience delivering successful applications under the Town and Country Planning Act 1990 and/or the Planning Act 2008 Extensive private sector experience within multidisciplinary consent teams Strong understanding of Environmental Impact Assessment (EIA) and the development consent process In-depth knowledge of planning law, procedures and commercial drivers Demonstrable experience winning and managing large or complex development projects Excellent written skills, with the ability to produce high-quality reports independently Strong stakeholder management skills and a collaborative, relationship-focused approach A well-established professional network and industry profile Competent user of Microsoft Office What's On Offer Highly competitive salary and annual bonus Excellent career progression opportunities Pension contributions, private healthcare and professional fees paid Flexible working arrangements, including home working and office-based collaboration A strong commitment to work-life balance Friendly, supportive and collaborative company culture with regular social and team events Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Jan 19, 2026
Full time
Job Title: Associate / Associate Director - Town Planning Location: Newcastle Penguin Recruitment is delighted to be supporting a leading UK planning and environmental consultancy in the appointment of an Associate / Associate Director Planner to join their growing Newcastle office. This is a senior leadership opportunity within a highly respected consultancy that is actively involved in multiple Development Consent Order (DCO) projects, alongside a diverse portfolio of major infrastructure and development schemes. These include renewable energy, hydrogen, transport, waste management, regeneration, residential, leisure, industrial and commercial development. The business works with some of the UK's largest and most prestigious organisations and has played a role in delivering some of the country's most innovative developments. Continued success has resulted in a strong and secure order book. The Role This position requires an experienced planning professional with a proven track record in directing and delivering major development projects. You will bring strong commercial awareness, excellent technical capability and outstanding interpersonal skills. The role offers genuine scope for career progression and the opportunity to work alongside some of the UK's leading planning professionals on high-profile projects. A key element of the role will be supporting the Newcastle office lead in growing the consultancy's presence across the North East, while also playing an important role in the mentoring and professional development of the planning team. Key Responsibilities Supporting the growth and development of the Town Planning team in Newcastle Leading development planning work and providing authoritative advice to clients Managing the commercial aspects of commissions, including governance, fee management, job costings and resourcing Leading and contributing to multidisciplinary bid submissions for major infrastructure and development projects Generating repeat business and identifying new business and market opportunities Managing client relationships and service delivery across a range of projects Taking responsibility for quality, accuracy and consistency of work delivered at all stages Collaborating closely with internal transport and landscape teams to deliver integrated services Line managing colleagues, including performance reviews, mentoring and coaching About You Degree or postgraduate qualification in Town and Country Planning (RTPI accredited) Chartered Member of the RTPI (or equivalent professional body) Proven experience delivering successful applications under the Town and Country Planning Act 1990 and/or the Planning Act 2008 Extensive private sector experience within multidisciplinary consent teams Strong understanding of Environmental Impact Assessment (EIA) and the development consent process In-depth knowledge of planning law, procedures and commercial drivers Demonstrable experience winning and managing large or complex development projects Excellent written skills, with the ability to produce high-quality reports independently Strong stakeholder management skills and a collaborative, relationship-focused approach A well-established professional network and industry profile Competent user of Microsoft Office What's On Offer Highly competitive salary and annual bonus Excellent career progression opportunities Pension contributions, private healthcare and professional fees paid Flexible working arrangements, including home working and office-based collaboration A strong commitment to work-life balance Friendly, supportive and collaborative company culture with regular social and team events Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
