Overview Job Description Position: Project Director Location: London Career Level: 8 Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Our Team TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. The Opportunity The Project Director will sit within TMW's Client Services and Project Management function, acting as a senior client facing project leader with broad experience across B2C and B2B operations, production, and project management. You will combine operational rigour and meticulous attention to detail with a genuine passion for delivering outstanding creative work. In this role, you will take an end to end, strategic approach to project management, production, and client operations. You will bring proven experience in establishing and working within robust project management processes and toolsets, such as Workbook, Microsoft 365, or comparable workflow systems. A key requirement of this role is strong integrated campaign delivery experience, including the management of varied ATL and BTL production needs. You will be confident planning and overseeing complex, multi channel campaigns and ensuring seamless coordination across all production streams. You will be skilled at balancing creative ambition with commercial objectives, consistently driving excellence across the agency and the brands you partner with. You will build a deep understanding of client and agency goals, identifying how best to meet them through the capabilities of the core TMW team and our wider Song network. Qualification Role and Responsibilities As a Project Director you will work to help the agency deliver the best possible creative solutions, whilst balancing the practical constraints. Specifically, you will be overseeing and managing delivery across a varied programme of work for a group of integrated client accounts: WHAT WE'LL GIVE YOU (Benefits) A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible working policies. A range of generous Parental Leave offerings. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Feb 08, 2026
Full time
Overview Job Description Position: Project Director Location: London Career Level: 8 Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Our Team TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. The Opportunity The Project Director will sit within TMW's Client Services and Project Management function, acting as a senior client facing project leader with broad experience across B2C and B2B operations, production, and project management. You will combine operational rigour and meticulous attention to detail with a genuine passion for delivering outstanding creative work. In this role, you will take an end to end, strategic approach to project management, production, and client operations. You will bring proven experience in establishing and working within robust project management processes and toolsets, such as Workbook, Microsoft 365, or comparable workflow systems. A key requirement of this role is strong integrated campaign delivery experience, including the management of varied ATL and BTL production needs. You will be confident planning and overseeing complex, multi channel campaigns and ensuring seamless coordination across all production streams. You will be skilled at balancing creative ambition with commercial objectives, consistently driving excellence across the agency and the brands you partner with. You will build a deep understanding of client and agency goals, identifying how best to meet them through the capabilities of the core TMW team and our wider Song network. Qualification Role and Responsibilities As a Project Director you will work to help the agency deliver the best possible creative solutions, whilst balancing the practical constraints. Specifically, you will be overseeing and managing delivery across a varied programme of work for a group of integrated client accounts: WHAT WE'LL GIVE YOU (Benefits) A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible working policies. A range of generous Parental Leave offerings. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Commercial Operations Director Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. You will lead the development and delivery of a strong and successful Commercial Strategy for Wells Cathedral and Vicars' Close, to support the Cathedral's Strategic Plan including the celebration of 850 years since the Cathedral's foundation. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and engaging approach. You will have a demonstrable successful track record at a senior level and be an experienced operator and a creative problem solver. You will inspire and motivate your teams and setting a clear shared vision for your department. You will be passionate about identifying emerging trends, technologies and consumer behaviours and working collaboratively across all teams to maximise income generation opportunities. You will be entrepreneurial and highly focused with a real enthusiasm for the internationally important heritage and visitor experience of the Cathedral and the exciting new visitor experience being developed with the Vicars' Close project. As a commercial leader, you will bring experience in managing large budgets, along with a commercially skilled approach and a high level of self-motivation and the ability to meet demanding targets within tight deadlines will be essential. You'll relish this role if you're ambitious, focused, commercially astute and committed to providing outstanding customer experiences. We're looking for someone to support our ambition to be the country's most joyful cathedral! A message from our COO Thank you for your interest in the role of Commercial Operations Director. If you're motivated by the difference that heritage makes to places and people, about sharing inspiring stories and creating unforgettable experiences, this job may be for you. You will be joining Wells Cathedral at a pivotal time, with our Strategic Plan shaping our work over the next 10 years and the opening of a new dynamic and high-profile visitor experience celebrating centuries of history. We want more and a wider range of people engaging with the Cathedral, ensuring the celebration and sharing of Wells Cathedral's unique assets, and musical tradition. This role will play a crucial part in our vision for growth and in helping us to achieve our ambitions. As we build connections and relationships with people, and open up more of our heritage and expand our visitor experience, and grow income generation opportunities and innovation, you will be joining a wonderful team at a really exciting time in our history and we'd love to hear from you. Nerys Watts Chief Operating Officer, Wells Cathedral Purpose of job KEY RESPONSIBILITIES You will be an inspiring leader promoting a positive and collaborative culture developing, supporting and managing the Cathedral's Commercial Teams to work across the organisation with an integrated approach. You will work closely with the Marketing team to create campaigns to promote the visitor offer and attract new audiences. Set and deliver ambitious financial targets, maximising profitability and developing new income streams across ticket sales, group trade and commercial operations, such as Shop, Café, and working closely with the Events team. Develop and successfully implement the Commercial Strategy to underpin this work. Work closely with COO, and Chief Finance Officer to analyse and act on business data and to develop organisational performance measures that monitor progress towards financial sustainability. Working closely with the Vicars' Close project team to develop and implement an exciting Visitor journey with a compelling, integrated and exciting whole site approach across the Cathedral and Vicars' Close. Build visitor satisfaction and reputation with excellent customer service across all areas and develop creative programming with the Creative Facilitator to engage and inspire. Develop and implement an enticing and appealing retail strategy that offers a bespoke and creative range of merchandise aligned with the Cathedral's heritage and visitor experience, including products tied to events or exhibitions, and target audiences, including at Vicars' Close and implement Café strategy. For both the shop and café, integrate successfully into the overall visitor journey, expanding dwell time and encouraging repeat visits. Ensure that operations are managed in a cost-effective way that maximises profit for the benefit of the Cathedral's charitable cause, monitoring margins, pricing strategies and supplier contracts to optimise income and ROI. Use visitor insights and sales analytics to identify trends, forecast demand, and adjust and adapt strategies accordingly. Successfully lead and develop a high performing visitor facing team (staff & volunteers), setting & monitoring personal objectives that achieve excellent customer service standards to create a welcoming and memorable experience. Promote and uphold the cultural values and behaviours required by the Cathedral. Ensure compliance with all statutory and legal requirements. Executive responsibility for health & safety, safeguarding, UK GDPR and risk management for the Cathedral. Other duties To undertake any other duties or projects commensurate with the nature and grade of this post as required by the organisation. The post holder will be prepared to work at the weekend, bank holiday days as needed, as the busiest visitor times for the Cathedral, and in the evening on occasion. Person Specification: 1. Experience Essential Significant experience of senior leadership role. Extensive track record of driving profitability across multiple income streams in an audience focused industry, while inspiring teams to deliver exceptional customer service. Significant and evidenced success in setting and delivering stretching income targets and developing profitable new income streams. Significant and evidenced success of managing operations cost effectively, to deliver maximum profit. Experience of working with multifunctional teams to develop high quality product for programming and refreshment of the offer. Responsibility for setting and managing complex budgets. Ability to analyse business data and draw evidenced conclusions for implementation. Experience of strategic planning and translating high level strategic objectives into focused personal objectives. Leading and managing a multifunctional team. Managing operational risk & compliance. Experience of working in a complex stakeholder environment. To be committed to broad lateral thinking and a solutions focused attitude to support the whole Cathedral. Desirable Recent senior experience within a heritage or visitor attractions environment. 2. Skills Essential Strong commercial aptitude, results focused, analytical and highly numerate. Strong organisational and leadership skills, with a successful track record of leading and developing diverse teams. A team player with a collaborative approach who is able to build relationships with a wide range of internal and external stakeholders and positively manage change. Excellent written and verbal communication skills. Skilled in getting the best out of multifunctional teams and able to influence and inspire. Negotiation and persuasion skills. Ability to juggle multiple priorities calmly & effectively and work successfully on multiple priorities. Innovative, creative lateral thinker with a positive approach. Customer and audience focused. IT, digital/social literate. Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements. The successful applicant will also be expected to share in Wells Cathedral's commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults. An enhanced DBS check will be required. 3. Knowledge Essential Clear understanding of what makes a world class visitor experience. Passionate about heritage and the wide range of opportunities and experiences it can offer. Legal compliance, health and safety and risk management requirements and systems. Project Management. Visitor Attraction Industry Ticket Selling, group trade, learning and commercial operations knowledge. Desirable Interpretation techniques. Interview date: Round 1 (on line) 19th February 2026 Round 2 (in person) 24th February 2026 Closing date: 12th February 2026 Main Terms and Conditions Employment status Full-time, permanent. Hours of work 35 hours per week full time We are open to flexible working and hybrid options for this role. Remuneration £60k per annum. Discount A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking A single car park space is provided in the Cathedral car park. Cars are parked at the risk of the owner. Pension Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 50-55 4% 8% >55 5% 10% Holiday 6 . click apply for full job details
Feb 07, 2026
Full time
Commercial Operations Director Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. You will lead the development and delivery of a strong and successful Commercial Strategy for Wells Cathedral and Vicars' Close, to support the Cathedral's Strategic Plan including the celebration of 850 years since the Cathedral's foundation. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and engaging approach. You will have a demonstrable successful track record at a senior level and be an experienced operator and a creative problem solver. You will inspire and motivate your teams and setting a clear shared vision for your department. You will be passionate about identifying emerging trends, technologies and consumer behaviours and working collaboratively across all teams to maximise income generation opportunities. You will be entrepreneurial and highly focused with a real enthusiasm for the internationally important heritage and visitor experience of the Cathedral and the exciting new visitor experience being developed with the Vicars' Close project. As a commercial leader, you will bring experience in managing large budgets, along with a commercially skilled approach and a high level of self-motivation and the ability to meet demanding targets within tight deadlines will be essential. You'll relish this role if you're ambitious, focused, commercially astute and committed to providing outstanding customer experiences. We're looking for someone to support our ambition to be the country's most joyful cathedral! A message from our COO Thank you for your interest in the role of Commercial Operations Director. If you're motivated by the difference that heritage makes to places and people, about sharing inspiring stories and creating unforgettable experiences, this job may be for you. You will be joining Wells Cathedral at a pivotal time, with our Strategic Plan shaping our work over the next 10 years and the opening of a new dynamic and high-profile visitor experience celebrating centuries of history. We want more and a wider range of people engaging with the Cathedral, ensuring the celebration and sharing of Wells Cathedral's unique assets, and musical tradition. This role will play a crucial part in our vision for growth and in helping us to achieve our ambitions. As we build connections and relationships with people, and open up more of our heritage and expand our visitor experience, and grow income generation opportunities and innovation, you will be joining a wonderful team at a really exciting time in our history and we'd love to hear from you. Nerys Watts Chief Operating Officer, Wells Cathedral Purpose of job KEY RESPONSIBILITIES You will be an inspiring leader promoting a positive and collaborative culture developing, supporting and managing the Cathedral's Commercial Teams to work across the organisation with an integrated approach. You will work closely with the Marketing team to create campaigns to promote the visitor offer and attract new audiences. Set and deliver ambitious financial targets, maximising profitability and developing new income streams across ticket sales, group trade and commercial operations, such as Shop, Café, and working closely with the Events team. Develop and successfully implement the Commercial Strategy to underpin this work. Work closely with COO, and Chief Finance Officer to analyse and act on business data and to develop organisational performance measures that monitor progress towards financial sustainability. Working closely with the Vicars' Close project team to develop and implement an exciting Visitor journey with a compelling, integrated and exciting whole site approach across the Cathedral and Vicars' Close. Build visitor satisfaction and reputation with excellent customer service across all areas and develop creative programming with the Creative Facilitator to engage and inspire. Develop and implement an enticing and appealing retail strategy that offers a bespoke and creative range of merchandise aligned with the Cathedral's heritage and visitor experience, including products tied to events or exhibitions, and target audiences, including at Vicars' Close and implement Café strategy. For both the shop and café, integrate successfully into the overall visitor journey, expanding dwell time and encouraging repeat visits. Ensure that operations are managed in a cost-effective way that maximises profit for the benefit of the Cathedral's charitable cause, monitoring margins, pricing strategies and supplier contracts to optimise income and ROI. Use visitor insights and sales analytics to identify trends, forecast demand, and adjust and adapt strategies accordingly. Successfully lead and develop a high performing visitor facing team (staff & volunteers), setting & monitoring personal objectives that achieve excellent customer service standards to create a welcoming and memorable experience. Promote and uphold the cultural values and behaviours required by the Cathedral. Ensure compliance with all statutory and legal requirements. Executive responsibility for health & safety, safeguarding, UK GDPR and risk management for the Cathedral. Other duties To undertake any other duties or projects commensurate with the nature and grade of this post as required by the organisation. The post holder will be prepared to work at the weekend, bank holiday days as needed, as the busiest visitor times for the Cathedral, and in the evening on occasion. Person Specification: 1. Experience Essential Significant experience of senior leadership role. Extensive track record of driving profitability across multiple income streams in an audience focused industry, while inspiring teams to deliver exceptional customer service. Significant and evidenced success in setting and delivering stretching income targets and developing profitable new income streams. Significant and evidenced success of managing operations cost effectively, to deliver maximum profit. Experience of working with multifunctional teams to develop high quality product for programming and refreshment of the offer. Responsibility for setting and managing complex budgets. Ability to analyse business data and draw evidenced conclusions for implementation. Experience of strategic planning and translating high level strategic objectives into focused personal objectives. Leading and managing a multifunctional team. Managing operational risk & compliance. Experience of working in a complex stakeholder environment. To be committed to broad lateral thinking and a solutions focused attitude to support the whole Cathedral. Desirable Recent senior experience within a heritage or visitor attractions environment. 2. Skills Essential Strong commercial aptitude, results focused, analytical and highly numerate. Strong organisational and leadership skills, with a successful track record of leading and developing diverse teams. A team player with a collaborative approach who is able to build relationships with a wide range of internal and external stakeholders and positively manage change. Excellent written and verbal communication skills. Skilled in getting the best out of multifunctional teams and able to influence and inspire. Negotiation and persuasion skills. Ability to juggle multiple priorities calmly & effectively and work successfully on multiple priorities. Innovative, creative lateral thinker with a positive approach. Customer and audience focused. IT, digital/social literate. Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements. The successful applicant will also be expected to share in Wells Cathedral's commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults. An enhanced DBS check will be required. 3. Knowledge Essential Clear understanding of what makes a world class visitor experience. Passionate about heritage and the wide range of opportunities and experiences it can offer. Legal compliance, health and safety and risk management requirements and systems. Project Management. Visitor Attraction Industry Ticket Selling, group trade, learning and commercial operations knowledge. Desirable Interpretation techniques. Interview date: Round 1 (on line) 19th February 2026 Round 2 (in person) 24th February 2026 Closing date: 12th February 2026 Main Terms and Conditions Employment status Full-time, permanent. Hours of work 35 hours per week full time We are open to flexible working and hybrid options for this role. Remuneration £60k per annum. Discount A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking A single car park space is provided in the Cathedral car park. Cars are parked at the risk of the owner. Pension Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 50-55 4% 8% >55 5% 10% Holiday 6 . click apply for full job details
Location Hybrid Didcot, UK 2 days in our Harwell Office minimum - the team anchor day is a Monday Seniority Senior Closing: 5:00pm, 20th Feb 2026 GMT Perks and benefits Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Sabbatical Opportunities Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Candidate happiness 8.46 (2096) Job Description Senior People Partner Reports to: Director of People and Organisational Development Direct reports: None at present Office anchor day: Monday The Context The Satellite Applications Catapult (the Catapult) is at the forefront of the burgeoning UK Space Industry and focused on driving the sector's commercial growth. Our work is organised around three missions - Autonomous and Connected Earth (ACE), Sustainable Earth, and Beyond Earth - that concentrate our activities on the areas where we can deliver greatest impact. We help businesses realise their potential, those developing and providing space infrastructure, and those developing applications that rely on it. The Catapult has a twin role, operating as a neutral convener bringing projects, programmes and commercial opportunities to companies in the space sector and bringing space companies and capabilities to the attention of funders and commercial partners. We also use our expertise to deliver key programmes where we see a clear role for us to play. Role Purpose To drive manager and leadership capability growth through effective partnering, coaching and L&D interventions, in turn supporting the organisations cultural growth and consistency of a positive and productive employee experience. This role is a key part of the People Team and is the identified successor to the Director of People & Organisational Development. Key Outcomes Leadership and manager capability is measurably strengthened across the organisation Employee engagement, wellbeing and organisational effectiveness are integrated and productive Organisational design evolves to support current need and anticipated future need Complex ER cases are well managed and become learning and improvement opportunities Critical Competencies Required (for all competencies needed please review the role and technical competency maps) Strong technical HR expertise with the ability to apply that across unique situations on a risk-based approach Strategic and tactical business partnering combined with commercial understanding Strategic workforce planning and capability building Data analysis ability leading to strategy development around key insights Advanced collaboration capability to lead and generate joint solutions Advanced communication skills to create strong connection and positive outcomes Leadership coaching to create capability and inclusivity Advanced personal effectiveness and delivery skills, modelling proactivity, adaptability and resilience About us & how we work: We strive to create a high trust, high performance and inclusive environment that enables team members to bring their whole selves to work. This helps to create the foundations of an innovation culture. Our shared values are critical to this: We care - for our people, our partners, and our planet We connect - and engage with people and ideas We learn - and grow, as people and as an industry Underpinning this is our belief in great teams. Our combined efforts will always deliver outcomes beyond that of any individual, providing we are honest through debate, experiment and reflect, and create shared resolutions in support of our purpose. Live these values, work to our principles, take ownership to deliver, and we are certain you will thrive with us. This job description set outs the purpose and competencies we consider are needed for the role. If you believe you can deliver in this role then we want to hear from you. We offer a hybrid policy which is designed around collaboration, one 'anchor' day per week working with your direct team and another flexible day per week to be spent collaborating or working with other colleagues. Important notice for applicants: We use tools to detect plagiarism and the use of AI or chatbots for applicant answers. If plagiarism, AI use (such as ChatGPT) or similar software are found to have been used in your application you will not be considered for this or future roles within the Satellite Applications Catapult. At Satellite Applications Catapult, we're committed to fostering an inclusive and diverse workforce. We welcome candidates from all corners of the globe, but due to legal and logistical considerations, we want to be transparent about the potential visa-related challenges that could arise. Our ability to offer sponsorship will depend on the level of interest for our roles and salary level. If you need any additional support during the application process, please do reach out and connect. We also invite you to share feedback via Applied.
Feb 07, 2026
Full time
Location Hybrid Didcot, UK 2 days in our Harwell Office minimum - the team anchor day is a Monday Seniority Senior Closing: 5:00pm, 20th Feb 2026 GMT Perks and benefits Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Sabbatical Opportunities Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Candidate happiness 8.46 (2096) Job Description Senior People Partner Reports to: Director of People and Organisational Development Direct reports: None at present Office anchor day: Monday The Context The Satellite Applications Catapult (the Catapult) is at the forefront of the burgeoning UK Space Industry and focused on driving the sector's commercial growth. Our work is organised around three missions - Autonomous and Connected Earth (ACE), Sustainable Earth, and Beyond Earth - that concentrate our activities on the areas where we can deliver greatest impact. We help businesses realise their potential, those developing and providing space infrastructure, and those developing applications that rely on it. The Catapult has a twin role, operating as a neutral convener bringing projects, programmes and commercial opportunities to companies in the space sector and bringing space companies and capabilities to the attention of funders and commercial partners. We also use our expertise to deliver key programmes where we see a clear role for us to play. Role Purpose To drive manager and leadership capability growth through effective partnering, coaching and L&D interventions, in turn supporting the organisations cultural growth and consistency of a positive and productive employee experience. This role is a key part of the People Team and is the identified successor to the Director of People & Organisational Development. Key Outcomes Leadership and manager capability is measurably strengthened across the organisation Employee engagement, wellbeing and organisational effectiveness are integrated and productive Organisational design evolves to support current need and anticipated future need Complex ER cases are well managed and become learning and improvement opportunities Critical Competencies Required (for all competencies needed please review the role and technical competency maps) Strong technical HR expertise with the ability to apply that across unique situations on a risk-based approach Strategic and tactical business partnering combined with commercial understanding Strategic workforce planning and capability building Data analysis ability leading to strategy development around key insights Advanced collaboration capability to lead and generate joint solutions Advanced communication skills to create strong connection and positive outcomes Leadership coaching to create capability and inclusivity Advanced personal effectiveness and delivery skills, modelling proactivity, adaptability and resilience About us & how we work: We strive to create a high trust, high performance and inclusive environment that enables team members to bring their whole selves to work. This helps to create the foundations of an innovation culture. Our shared values are critical to this: We care - for our people, our partners, and our planet We connect - and engage with people and ideas We learn - and grow, as people and as an industry Underpinning this is our belief in great teams. Our combined efforts will always deliver outcomes beyond that of any individual, providing we are honest through debate, experiment and reflect, and create shared resolutions in support of our purpose. Live these values, work to our principles, take ownership to deliver, and we are certain you will thrive with us. This job description set outs the purpose and competencies we consider are needed for the role. If you believe you can deliver in this role then we want to hear from you. We offer a hybrid policy which is designed around collaboration, one 'anchor' day per week working with your direct team and another flexible day per week to be spent collaborating or working with other colleagues. Important notice for applicants: We use tools to detect plagiarism and the use of AI or chatbots for applicant answers. If plagiarism, AI use (such as ChatGPT) or similar software are found to have been used in your application you will not be considered for this or future roles within the Satellite Applications Catapult. At Satellite Applications Catapult, we're committed to fostering an inclusive and diverse workforce. We welcome candidates from all corners of the globe, but due to legal and logistical considerations, we want to be transparent about the potential visa-related challenges that could arise. Our ability to offer sponsorship will depend on the level of interest for our roles and salary level. If you need any additional support during the application process, please do reach out and connect. We also invite you to share feedback via Applied.
Join Newham College as our Executive Director of Finance and help us shape the future of education and community impact in East London. Newham College is one of London's largest and top-performing further education (FE) institutions. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology, we serve over 11,000 students across diverse pathways-16-18, adult education, apprenticeships, T Levels, and higher education. We pride ourselves on our Ofsted rated "Good" with outstanding features , our innovative culture and our unwavering investment in staff and infrastructure. As Executive Director of Finance , you form part of the Senior Leadership team reporting directly into the Executive Board, leading the development and oversight of the finance function. Following our recent merger, we need an aspiring leader to drive transformation from traditional management accounting to integrated business partnering and to lead mentor and grow a skilled finance team fostering a high-performance, customer-focused ethos. With oversight and responsibility for developing robust financial planning, budgeting, forecasting, and analysis processes, you will work closely with the CFOO and be an integral member of the senior leadership team. We are looking for a fully qualified accountant, with extensive post-qualified experience, who has demonstrable leadership in finance, ideally in education, though open to those in the wider public and not-for-profit sectors. We are particularly keen on those with sophisticated people leadership and team development skills. We offer hybrid working, a competitive salary, generous holiday and pension and benefits package, details of which, and much more, can be found on our dedicated recruitment microsite Newham College London AQ For an informal and confidential conversation about this exciting opportunity please do get in touch with our advising consultants at Anderson Quigley, Sophie Rees () or Paul Aristides (). At Newham College, you'll make a real difference to students, staff, and the surrounding communities. You'll be part of an ambitious, innovative college that puts people first-where financial leadership drives transformation, opportunity, and growth. Closing date: 23 February 2026
Feb 06, 2026
Full time
Join Newham College as our Executive Director of Finance and help us shape the future of education and community impact in East London. Newham College is one of London's largest and top-performing further education (FE) institutions. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology, we serve over 11,000 students across diverse pathways-16-18, adult education, apprenticeships, T Levels, and higher education. We pride ourselves on our Ofsted rated "Good" with outstanding features , our innovative culture and our unwavering investment in staff and infrastructure. As Executive Director of Finance , you form part of the Senior Leadership team reporting directly into the Executive Board, leading the development and oversight of the finance function. Following our recent merger, we need an aspiring leader to drive transformation from traditional management accounting to integrated business partnering and to lead mentor and grow a skilled finance team fostering a high-performance, customer-focused ethos. With oversight and responsibility for developing robust financial planning, budgeting, forecasting, and analysis processes, you will work closely with the CFOO and be an integral member of the senior leadership team. We are looking for a fully qualified accountant, with extensive post-qualified experience, who has demonstrable leadership in finance, ideally in education, though open to those in the wider public and not-for-profit sectors. We are particularly keen on those with sophisticated people leadership and team development skills. We offer hybrid working, a competitive salary, generous holiday and pension and benefits package, details of which, and much more, can be found on our dedicated recruitment microsite Newham College London AQ For an informal and confidential conversation about this exciting opportunity please do get in touch with our advising consultants at Anderson Quigley, Sophie Rees () or Paul Aristides (). At Newham College, you'll make a real difference to students, staff, and the surrounding communities. You'll be part of an ambitious, innovative college that puts people first-where financial leadership drives transformation, opportunity, and growth. Closing date: 23 February 2026
About Us We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists The Business Director - Hospitality, QSR and Leisure, will lead their own division of the agency, bringing strategic direction, commercial leadership and cultural fluency to our clients operating in fast-moving, high-impact environments. This role exists to be the senior partner to our clients, you must be someone who builds trust in the boardroom, relevance in the feed and empowerment in an enthusiastic team. Leading multi-disciplinary teams across communications, social, creators, partnerships, experiential and project delivery, you will know how to translate brand ambition into sharp, actionable, culturally tuned work, ensuring all our activity ladders back to brand, audience and cultural intent. You create clarity, pace and momentum, driving retention, growth and creative excellence across your portfolio. Key Responsibilities Client + Stakeholder Leadership Act as the senior point of contact for flagship QSR, Hospitality and Leisure clients. Build trusted relationships with CMOs, brand teams and senior stakeholders. Understand client ambitions and translate them into sharp, actionable briefs. Provide a strong point of view on brand, culture, category and audience. Manage high-stakes conversations with clarity, confidence and commercial grounding. Strategic + Creative Impact Guide strategic direction across earned, owned and paid activity. Ensure all work is rooted in cultural intelligence and QSR/Hospitality and Leisure category understanding. Leading strategy, creative and production teams within the QSR/ Hospitality and Leisure department to deliver standout, culturally resonant campaigns that ladder into brand intention and business impact. Translate trends into insights that inform commercial and creative action. Commercial Ownership Own client account P&L across QSR, Hospitality and Leisure portfolios. Oversee scopes, budgets, forecasting, resourcing and profitability. Identify and grow organic opportunities across TFR's service lines. Lead proposals, renewals and new business pitches with commercial competence. Contribute to agency revenue planning, pipeline forecasting and leadership decisions. Ensure high commercial rigour across teams and accounts. Team Leadership + Development Manage, mentor and upskill a high-performance team. Lead multi-disciplinary teams across Social, Content, PR, Communications and Project Delivery. Set the tone for clarity, energy, pace and cultural curiosity. Ensure teams operate with accountability, strong communication and values-driven behaviour. Build a positive, ambitious and supportive team culture. Delivery Excellence Oversee seamless cross-functional delivery across multiple workstreams. Maintain standards of excellence across strategy, creative, comms, social and experiential. Support teams to identify risks early and course-correct. Champion integrated thinking and ensure all outputs meet TFR's bar for cultural impact. Skills, Experience + Mindset Minimum of 10 years experience in a client-facing role within a culture-first, creative, social or brand agency working with leading QSR and Hospitality brands. Experience running multi-workstream, integrated accounts across social, content, PR, creator and experiential. Strong commercial track record: P&L ownership, forecasting, growth and contract negotiation. Exceptional communication, presentation and influencing skills from C-suite to cross-functional teams. Deep cultural fluency with the ability to translate trends into strategic action. Strong problem-solving ability with sharp prioritisation and decision-making. Highly organised with strong budget management and commercial acumen. Strategic, commercially sharp and culturally tuned. Positive, proactive and solutions-led, even under pressure. Thrives in pace and excels in fast-moving client environments. Values-driven leader who brings energy, empathy and excellence. Collaborative and team-first but confident in senior leadership moments. Willing to be hands-on when needed and lead from the front. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
Feb 06, 2026
Full time
About Us We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists The Business Director - Hospitality, QSR and Leisure, will lead their own division of the agency, bringing strategic direction, commercial leadership and cultural fluency to our clients operating in fast-moving, high-impact environments. This role exists to be the senior partner to our clients, you must be someone who builds trust in the boardroom, relevance in the feed and empowerment in an enthusiastic team. Leading multi-disciplinary teams across communications, social, creators, partnerships, experiential and project delivery, you will know how to translate brand ambition into sharp, actionable, culturally tuned work, ensuring all our activity ladders back to brand, audience and cultural intent. You create clarity, pace and momentum, driving retention, growth and creative excellence across your portfolio. Key Responsibilities Client + Stakeholder Leadership Act as the senior point of contact for flagship QSR, Hospitality and Leisure clients. Build trusted relationships with CMOs, brand teams and senior stakeholders. Understand client ambitions and translate them into sharp, actionable briefs. Provide a strong point of view on brand, culture, category and audience. Manage high-stakes conversations with clarity, confidence and commercial grounding. Strategic + Creative Impact Guide strategic direction across earned, owned and paid activity. Ensure all work is rooted in cultural intelligence and QSR/Hospitality and Leisure category understanding. Leading strategy, creative and production teams within the QSR/ Hospitality and Leisure department to deliver standout, culturally resonant campaigns that ladder into brand intention and business impact. Translate trends into insights that inform commercial and creative action. Commercial Ownership Own client account P&L across QSR, Hospitality and Leisure portfolios. Oversee scopes, budgets, forecasting, resourcing and profitability. Identify and grow organic opportunities across TFR's service lines. Lead proposals, renewals and new business pitches with commercial competence. Contribute to agency revenue planning, pipeline forecasting and leadership decisions. Ensure high commercial rigour across teams and accounts. Team Leadership + Development Manage, mentor and upskill a high-performance team. Lead multi-disciplinary teams across Social, Content, PR, Communications and Project Delivery. Set the tone for clarity, energy, pace and cultural curiosity. Ensure teams operate with accountability, strong communication and values-driven behaviour. Build a positive, ambitious and supportive team culture. Delivery Excellence Oversee seamless cross-functional delivery across multiple workstreams. Maintain standards of excellence across strategy, creative, comms, social and experiential. Support teams to identify risks early and course-correct. Champion integrated thinking and ensure all outputs meet TFR's bar for cultural impact. Skills, Experience + Mindset Minimum of 10 years experience in a client-facing role within a culture-first, creative, social or brand agency working with leading QSR and Hospitality brands. Experience running multi-workstream, integrated accounts across social, content, PR, creator and experiential. Strong commercial track record: P&L ownership, forecasting, growth and contract negotiation. Exceptional communication, presentation and influencing skills from C-suite to cross-functional teams. Deep cultural fluency with the ability to translate trends into strategic action. Strong problem-solving ability with sharp prioritisation and decision-making. Highly organised with strong budget management and commercial acumen. Strategic, commercially sharp and culturally tuned. Positive, proactive and solutions-led, even under pressure. Thrives in pace and excels in fast-moving client environments. Values-driven leader who brings energy, empathy and excellence. Collaborative and team-first but confident in senior leadership moments. Willing to be hands-on when needed and lead from the front. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
CBRE Global Workplace Solutions / Data Center Solutions
ABOUT CBRE GLOBAL WORKPLACE SOLUTIONS CBRE Global Workplace Solutions (GWS) is part of the CBRE Group, employing more than 140,000 people worldwide. We deliver fully integrated real estate, facilities, and technology solutions for property owners, occupiers, and investors across the globe. As the world's leading provider of workplace solutions operating in 50 countries, GWS is committed to solving complex challenges at every stage of a facility's lifecycle. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We offer our employees the best conditions to grow both professionally and personally, empowering them to realize their full potential throughout their careers. Join us now in London (hybrid role) and bring your unique talent and skills to our team! Tasks YOUR RESPONSIBILITIES We are seeking a seasoned procurement leader to provide strategic leadership and direction for our Local Global Workplace Solutions (GWS) business within the Northern Europe division. As a key member of the senior leadership team, you will drive business growth, financial performance, and operational excellence through effective procurement and supply chain management. The Northern Europe division encompasses Netherlands, Poland, Czech Republic, Slovakia, Denmark, Norway, Finland, Sweden, and Germany. The region has a significant supplier partner spend of approximately $400 million annually. Primary Objectives: As part of the senior leadership team, work alongside Operations, Finance, HR, ESG, QHSE and Commercial Directors to lead the business to achieve the business plan and long-term business strategies Accountable for leading procurement activities across the division including ensuring a fit for purpose supply chain, delivering, supporting sales and growth, enacting our Partner Excellence Programme (PEP) and establishing new business and ongoing operational activities Align business to deliver an agile and fit for purpose supply chain to win, retain and operate client contracts and services Improve CBRE overall performance via the integrated delivery model with partners, delivering a better value supply chain whilst reducing risk Typically responsible for a total spend over $400m across a portfolio of countries and divisions with a high degree of complexity. Key Tasks: Our Procurement Business Partnering approach enables the business to be faster, drives growth, ensures optimisation and delivers significant financial benefits. Key tasks include: Collaborating with the business to drive financial efficiencies including completing deep dive acitivites, strategic sourcing, utilizing TCO strategies and empowering the business to Better Buy. Supplier segmentation and consolidation to maximize our preferred partner compliance and Partner Excellence Program (PEP) benefits. Driving a fit for purpose supply chain to ensure adequate local and geographical coverage across a range of products and services within hard and soft facilities management. Driving our growth agenda in partnership with Supplier Partner including bespoke solutioning and hard landing, creating unique and industry leading model and collaborating on the latest innovations and technologies. Enabling the business to work more effectively and efficiently through training, business tools an templates, technology optimization and procure to pay enhancements. Act as the executive sponsor of all training and development programs that relate to Supply Chain and nurture effective employee engagement, succession planning and talent development. Requirements YOUR PROFILE CIPS qualified or equivalent experience providing strategic leadership and direction within a large and complex organization End to end Procurement core competencies including operations, legislation, strategic sourcing, category management, negotiation, financial analysis & commercial competency Proven capability of effectively organising, motivating and developing people in a complex, matrix-managed organisation Ambitious and driven to succeed with abundant energy and enthusiasm The ability to work with and influence a broad range of customers, stakeholders and supplier staff at senior levels A passion for delivering tangible and measurable results Strong commercial acumen and a proven track record of identifying and delivering substantial savings Experience of the FM market and in-depth knowledge of the FM supply chain Benefits OUR BENEFITS A future proof job opportunity with guaranteed development prospects in one of the fastest growing FM markets worldwide A demanding role with a broad range of responsibilities and a high level of real management autonomy Work in an exceptionally motivated team Excellent training opportunities with internationally recognized, state of the art certifications, plus a structured onboarding through our "Welcome Days" Attractive compensation with annual increases, a performance based bonus, and many other additional benefits An international working environment with inspiring cross-border career opportunities A friendly and collegial atmosphere paired with a dynamic and creative working culture DIVERSITY, OCCUPATIONAL SAFETY, and WORK LIFE BALANCE are part of our lived values! Do you need more reasons to join CBRE? Check out our awards: TOP Company 2026 (Kununu) Commitment to Diversity and Talent Development Award 2025 (Datacloud Global Awards) Outstanding Contribution to Skills and Training Award 2025 (DCS Awards) Best Data Centre Operator 2025 (Data Centre World Awards) Best Places to Work 2024 (GlobeSt) Best Workplace for Wellbeing 2024 (Indeed) Best Company for Career Growth 2024 (Wall Street Journal) ARE YOU THE PROCUREMENT DIRECTOR WE ARE LOOKING FOR? If yes, please submit your CV (no cover letter needed), including your availability and salary expectations, via our application system. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI during the application and interview process.
Feb 06, 2026
Full time
ABOUT CBRE GLOBAL WORKPLACE SOLUTIONS CBRE Global Workplace Solutions (GWS) is part of the CBRE Group, employing more than 140,000 people worldwide. We deliver fully integrated real estate, facilities, and technology solutions for property owners, occupiers, and investors across the globe. As the world's leading provider of workplace solutions operating in 50 countries, GWS is committed to solving complex challenges at every stage of a facility's lifecycle. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We offer our employees the best conditions to grow both professionally and personally, empowering them to realize their full potential throughout their careers. Join us now in London (hybrid role) and bring your unique talent and skills to our team! Tasks YOUR RESPONSIBILITIES We are seeking a seasoned procurement leader to provide strategic leadership and direction for our Local Global Workplace Solutions (GWS) business within the Northern Europe division. As a key member of the senior leadership team, you will drive business growth, financial performance, and operational excellence through effective procurement and supply chain management. The Northern Europe division encompasses Netherlands, Poland, Czech Republic, Slovakia, Denmark, Norway, Finland, Sweden, and Germany. The region has a significant supplier partner spend of approximately $400 million annually. Primary Objectives: As part of the senior leadership team, work alongside Operations, Finance, HR, ESG, QHSE and Commercial Directors to lead the business to achieve the business plan and long-term business strategies Accountable for leading procurement activities across the division including ensuring a fit for purpose supply chain, delivering, supporting sales and growth, enacting our Partner Excellence Programme (PEP) and establishing new business and ongoing operational activities Align business to deliver an agile and fit for purpose supply chain to win, retain and operate client contracts and services Improve CBRE overall performance via the integrated delivery model with partners, delivering a better value supply chain whilst reducing risk Typically responsible for a total spend over $400m across a portfolio of countries and divisions with a high degree of complexity. Key Tasks: Our Procurement Business Partnering approach enables the business to be faster, drives growth, ensures optimisation and delivers significant financial benefits. Key tasks include: Collaborating with the business to drive financial efficiencies including completing deep dive acitivites, strategic sourcing, utilizing TCO strategies and empowering the business to Better Buy. Supplier segmentation and consolidation to maximize our preferred partner compliance and Partner Excellence Program (PEP) benefits. Driving a fit for purpose supply chain to ensure adequate local and geographical coverage across a range of products and services within hard and soft facilities management. Driving our growth agenda in partnership with Supplier Partner including bespoke solutioning and hard landing, creating unique and industry leading model and collaborating on the latest innovations and technologies. Enabling the business to work more effectively and efficiently through training, business tools an templates, technology optimization and procure to pay enhancements. Act as the executive sponsor of all training and development programs that relate to Supply Chain and nurture effective employee engagement, succession planning and talent development. Requirements YOUR PROFILE CIPS qualified or equivalent experience providing strategic leadership and direction within a large and complex organization End to end Procurement core competencies including operations, legislation, strategic sourcing, category management, negotiation, financial analysis & commercial competency Proven capability of effectively organising, motivating and developing people in a complex, matrix-managed organisation Ambitious and driven to succeed with abundant energy and enthusiasm The ability to work with and influence a broad range of customers, stakeholders and supplier staff at senior levels A passion for delivering tangible and measurable results Strong commercial acumen and a proven track record of identifying and delivering substantial savings Experience of the FM market and in-depth knowledge of the FM supply chain Benefits OUR BENEFITS A future proof job opportunity with guaranteed development prospects in one of the fastest growing FM markets worldwide A demanding role with a broad range of responsibilities and a high level of real management autonomy Work in an exceptionally motivated team Excellent training opportunities with internationally recognized, state of the art certifications, plus a structured onboarding through our "Welcome Days" Attractive compensation with annual increases, a performance based bonus, and many other additional benefits An international working environment with inspiring cross-border career opportunities A friendly and collegial atmosphere paired with a dynamic and creative working culture DIVERSITY, OCCUPATIONAL SAFETY, and WORK LIFE BALANCE are part of our lived values! Do you need more reasons to join CBRE? Check out our awards: TOP Company 2026 (Kununu) Commitment to Diversity and Talent Development Award 2025 (Datacloud Global Awards) Outstanding Contribution to Skills and Training Award 2025 (DCS Awards) Best Data Centre Operator 2025 (Data Centre World Awards) Best Places to Work 2024 (GlobeSt) Best Workplace for Wellbeing 2024 (Indeed) Best Company for Career Growth 2024 (Wall Street Journal) ARE YOU THE PROCUREMENT DIRECTOR WE ARE LOOKING FOR? If yes, please submit your CV (no cover letter needed), including your availability and salary expectations, via our application system. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI during the application and interview process.
Project Management Technical Director / Project Director- PMCM CI&U Birmingham, West Midlands, United Kingdom Hertford, Hertfordshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. Who We Are WSP is a global leader in engineering and professional services, delivering innovative solutions that shape communities and advance society. With over 75,000 employees worldwide, WSP combines technical excellence with a commitment to sustainability, diversity, and inclusion. Our award winning culture empowers professionals to tackle complex challenges and create a better future. What is PMCM Project, Commercial & Programme Management (PMCM) at WSP ensures successful project delivery through integrated management of scope, cost, schedule, and risk. Our team of over 400 professionals support clients from concept to completion, applying structured methodologies and digital tools to deliver resilient, efficient infrastructure. This team's current projects range from major highways, rail and light rail, urban infrastructure, civils, energy, flood, water, wind, carbon capture, nuclear, defence and large scale utilities projects. We are looking to strengthen our NEC ECC PM team in supporting all of these sectors with openings in project management at various levels across the UK. A little more about your role As a Project Director / Project Management Technical Director, you will play a pivotal leadership role within a rapidly growing Project Management, Programme Management and Construction Management (PMCM) business. You will provide strategic direction and oversight across major, complex programmes, while shaping, growing, and developing high performing project management teams across our sectors. You will be accountable for building organisational capability - setting standards, developing talent pipelines, and creating a strong culture of collaboration, performance, and professional excellence. Alongside senior project delivery accountability, you will act as a trusted adviser to clients, strengthening long term relationships, identifying growth opportunities, and expanding our project management and advisory offering, particularly in support of net zero and sustainability ambitions. Working closely with clients, senior stakeholders, and multidisciplinary leaders across project management, programme management, design, risk, PMO, cost and carbon management, planning, and information management, you will balance strategic leadership with hands on oversight of complex commissions. What we are looking for We are seeking a highly credible, values driven leader with a strong track record of building, leading, and scaling teams, combined with deep technical and commercial expertise. You will bring: Recognised project management qualifications (PMP, APM, PRINCE2 or equivalent) and extensive experience leading large scale, multidisciplinary infrastructure programmes, ideally across multiple sectors. Proven leadership at scale, including line management of senior project managers, team leaders and emerging talent, with demonstrable experience in coaching, mentoring, performance management, and developing future leaders. Exceptional stakeholder and client leadership skills, with the ability to operate at executive level, build trusted long term relationships, and position the business as a partner of choice. Strong commercial and business acumen, including responsibility for portfolio performance, cost and margin management, budget forecasting, and NEC3/4 ECC contract leadership (accreditation desirable), alongside experience overseeing change management and governance frameworks. Strategic resource and capability management expertise, including workforce planning, resource forecasting, and shaping organisational structures to support sustainable growth. The confidence and authority to set direction, challenge the status quo, and drive innovation, while consistently delivering high quality outcomes against demanding client and business KPIs. A clear commitment to professional development, sustainability, and positive impact within the civil infrastructure and construction sectors, alongside active contribution to WSP's wider strategic initiatives. A degree in a relevant technical discipline (civil engineering, project/construction management) or an equivalent combination of qualifications and significant relevant experience. Chartered status or a well advanced path to chartership, with current membership of relevant professional institutions (e.g. APM, MRICS, MCCIOB, MCIHT, CEng, MAPM, MICE) or equivalent experience, is highly desirable. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 79515 Posting Date 02/02/2026, 10:20 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Feb 06, 2026
Full time
Project Management Technical Director / Project Director- PMCM CI&U Birmingham, West Midlands, United Kingdom Hertford, Hertfordshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. Who We Are WSP is a global leader in engineering and professional services, delivering innovative solutions that shape communities and advance society. With over 75,000 employees worldwide, WSP combines technical excellence with a commitment to sustainability, diversity, and inclusion. Our award winning culture empowers professionals to tackle complex challenges and create a better future. What is PMCM Project, Commercial & Programme Management (PMCM) at WSP ensures successful project delivery through integrated management of scope, cost, schedule, and risk. Our team of over 400 professionals support clients from concept to completion, applying structured methodologies and digital tools to deliver resilient, efficient infrastructure. This team's current projects range from major highways, rail and light rail, urban infrastructure, civils, energy, flood, water, wind, carbon capture, nuclear, defence and large scale utilities projects. We are looking to strengthen our NEC ECC PM team in supporting all of these sectors with openings in project management at various levels across the UK. A little more about your role As a Project Director / Project Management Technical Director, you will play a pivotal leadership role within a rapidly growing Project Management, Programme Management and Construction Management (PMCM) business. You will provide strategic direction and oversight across major, complex programmes, while shaping, growing, and developing high performing project management teams across our sectors. You will be accountable for building organisational capability - setting standards, developing talent pipelines, and creating a strong culture of collaboration, performance, and professional excellence. Alongside senior project delivery accountability, you will act as a trusted adviser to clients, strengthening long term relationships, identifying growth opportunities, and expanding our project management and advisory offering, particularly in support of net zero and sustainability ambitions. Working closely with clients, senior stakeholders, and multidisciplinary leaders across project management, programme management, design, risk, PMO, cost and carbon management, planning, and information management, you will balance strategic leadership with hands on oversight of complex commissions. What we are looking for We are seeking a highly credible, values driven leader with a strong track record of building, leading, and scaling teams, combined with deep technical and commercial expertise. You will bring: Recognised project management qualifications (PMP, APM, PRINCE2 or equivalent) and extensive experience leading large scale, multidisciplinary infrastructure programmes, ideally across multiple sectors. Proven leadership at scale, including line management of senior project managers, team leaders and emerging talent, with demonstrable experience in coaching, mentoring, performance management, and developing future leaders. Exceptional stakeholder and client leadership skills, with the ability to operate at executive level, build trusted long term relationships, and position the business as a partner of choice. Strong commercial and business acumen, including responsibility for portfolio performance, cost and margin management, budget forecasting, and NEC3/4 ECC contract leadership (accreditation desirable), alongside experience overseeing change management and governance frameworks. Strategic resource and capability management expertise, including workforce planning, resource forecasting, and shaping organisational structures to support sustainable growth. The confidence and authority to set direction, challenge the status quo, and drive innovation, while consistently delivering high quality outcomes against demanding client and business KPIs. A clear commitment to professional development, sustainability, and positive impact within the civil infrastructure and construction sectors, alongside active contribution to WSP's wider strategic initiatives. A degree in a relevant technical discipline (civil engineering, project/construction management) or an equivalent combination of qualifications and significant relevant experience. Chartered status or a well advanced path to chartership, with current membership of relevant professional institutions (e.g. APM, MRICS, MCCIOB, MCIHT, CEng, MAPM, MICE) or equivalent experience, is highly desirable. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 79515 Posting Date 02/02/2026, 10:20 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity As Senior Associate Director, Marketing Italy, you are responsible for leading the strategy, development, and execution of Janus Henderson's marketing activity for the Italian market. This is a 12 month maternity cover role, partnering closely with Sales, Product, Compliance, and the wider EMEA & LatAm marketing organisation to deliver integrated, high quality, market relevant campaigns that drive brand visibility, product awareness, and commercial outcomes. The position requires deep knowledge of the Italian wholesale and institutional landscape, excellent stakeholder management, and the ability to translate business goals into clear, measurable marketing plans. Own and lead the Italian marketing strategy, ensuring alignment with regional commercial objectives and global brand priorities. Develop hooks and conversion journeys that support sales outreach, such as value added email and gated content initiatives. Work closely with the Italy sales team to understand client needs and create tools that deepen engagement. Strong understanding of product and strategic priorities for the business and link these to marketing campaigns. Initiate/contribute to and lead complex marketing campaigns, initiatives and projects, based on an appropriate client segmentation for defined distribution channels. Partner with regional colleagues to ensure consistency across markets while tailoring appropriately for Italy. Manage external suppliers and agencies as required. Analyse campaign performance, client engagement data, and sales feedback to inform continuous improvement. Present insights and recommendations to senior stakeholders to drive better outcomes. Work with compliance internally to ensure all relevant marketing materials and collateral comply with all relevant regulatory requirements. Carry out additional duties as assigned. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Extensive experience in asset management marketing with deep understanding of the Italian market. Proven ability to lead complex, multi channel marketing campaigns end to end. Strong stakeholder management and cross functional collaboration. Strategic thinker with strong attention to executional detail. Ability to work under time pressure while maintaining high quality standards. Highly creative, with the ability to translate insights and business needs into compelling marketing concepts and differentiated ideas. Deadline driven, able to manage multiple priorities simultaneously while maintaining high quality standards. Problem solving skills and comfortable escalating. Good planning and project management skills. Excellent written and verbal communication skills. Fluent in Italian. Ability to work effectively as part of a team. Client centric approach through all marketing work. Question practices and requirements to ensure best practice and value add. Nice to have skills Excellent writing/editing skills Able to adapt content to relevant media and audience Understanding of relevant channel audiences Knowledge of risk and compliance factors Budget management Presentation skills Able to work independently and on complex and important projects Project management Supervisory responsibilities Yes Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses Annual Bonus Opportunity Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the "Why Join Us" section on the career page. Equal Opportunity Employer Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Regulatory Obligations You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Code of Ethics You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
Feb 06, 2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity As Senior Associate Director, Marketing Italy, you are responsible for leading the strategy, development, and execution of Janus Henderson's marketing activity for the Italian market. This is a 12 month maternity cover role, partnering closely with Sales, Product, Compliance, and the wider EMEA & LatAm marketing organisation to deliver integrated, high quality, market relevant campaigns that drive brand visibility, product awareness, and commercial outcomes. The position requires deep knowledge of the Italian wholesale and institutional landscape, excellent stakeholder management, and the ability to translate business goals into clear, measurable marketing plans. Own and lead the Italian marketing strategy, ensuring alignment with regional commercial objectives and global brand priorities. Develop hooks and conversion journeys that support sales outreach, such as value added email and gated content initiatives. Work closely with the Italy sales team to understand client needs and create tools that deepen engagement. Strong understanding of product and strategic priorities for the business and link these to marketing campaigns. Initiate/contribute to and lead complex marketing campaigns, initiatives and projects, based on an appropriate client segmentation for defined distribution channels. Partner with regional colleagues to ensure consistency across markets while tailoring appropriately for Italy. Manage external suppliers and agencies as required. Analyse campaign performance, client engagement data, and sales feedback to inform continuous improvement. Present insights and recommendations to senior stakeholders to drive better outcomes. Work with compliance internally to ensure all relevant marketing materials and collateral comply with all relevant regulatory requirements. Carry out additional duties as assigned. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Extensive experience in asset management marketing with deep understanding of the Italian market. Proven ability to lead complex, multi channel marketing campaigns end to end. Strong stakeholder management and cross functional collaboration. Strategic thinker with strong attention to executional detail. Ability to work under time pressure while maintaining high quality standards. Highly creative, with the ability to translate insights and business needs into compelling marketing concepts and differentiated ideas. Deadline driven, able to manage multiple priorities simultaneously while maintaining high quality standards. Problem solving skills and comfortable escalating. Good planning and project management skills. Excellent written and verbal communication skills. Fluent in Italian. Ability to work effectively as part of a team. Client centric approach through all marketing work. Question practices and requirements to ensure best practice and value add. Nice to have skills Excellent writing/editing skills Able to adapt content to relevant media and audience Understanding of relevant channel audiences Knowledge of risk and compliance factors Budget management Presentation skills Able to work independently and on complex and important projects Project management Supervisory responsibilities Yes Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses Annual Bonus Opportunity Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the "Why Join Us" section on the career page. Equal Opportunity Employer Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Regulatory Obligations You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Code of Ethics You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. We are looking for a Regional Marketing Director Integrated Solution - EMEA who will work and grow within the Clinical Operations department and will report to the VP Clinical Marketing EMEA. The position is offered under an open-ended contract and may be based in any EMEA country where bioMérieux operates, with an expected travel requirement of approximately 30% across the region. What will be your responsibilities? You play a key regional marketing leadership role, responsible for shaping and executing the EMEA marketing strategy across our Integrated Solutions strategic product range, managing by influence across the Region. You provide a critical regional layer between Global Marketing Product & Market Management teams and cluster-level Marketing teams. You are designed to cascade Global Marketing strategy, regionalize it while defining priorities, consolidate market insights from the field to feedback the Global team, streamline operations, and ensure consistent yet locally relevant execution. You will play an active role in launch planning of Data & IT solutions and consultancy services, regional commercialization strategies, and cross-functional alignment-ensuring that both global strategic intent and local commercial realities are accounted for. This position is critical to deliver additional value to both global and local organizations, while managing the high level of heterogeneity and complexity of the EMEA Region (125 countries - 2.5+ bn inhabitants - 65+ main languages - a large variety of healthcare delivery systems across the Region). Your main missions will be the following: Regional Strategy & Planning Align regional priorities with global objectives, ensuring both customer-centricity and commercial relevance. Consolidate and synthesize local market inputs to provide feedback to Global Marketing teams in order to inform product development/LCM strategy and to allow strategy adaptation. Serve as the connector across clusters to ensure consistent franchise direction in EMEA and sharing of best practice. Launch Management Lead regional coordination for new product launches; ensure readiness across markets and functions. Deploy the new Launch Excellence process in the Region in partnership with Global Strategic Marketing teams. Drive alignment with global launch plans while enabling appropriate localization for market impact. Track launch performance and provide feedback for continuous improvement. Global & Local Collaboration Act as the primary regional interface for Global Product & Market Management, ensuring bidirectional flow of insights and alignment on portfolio priorities. Partner closely with country Marketing teams to ensure effective execution and market activation. Facilitate internal communications across the marketing organization to maintain transparency, reduce duplication, and drive engagement. Operational Effectiveness Identify opportunities to centralize or harmonize marketing activities across clusters to drive scale and efficiency. Ensure consistent messaging, positioning, marketing methods and materials are used across markets, with flexibility for local adaptation. Promote cross-market best practice sharing and capability development. Drive & Management by Influence Lead through influence by fostering strong, trust-based relationships across global, regional, and local marketing teams. Serve as a strategic connector and advisor, aligning diverse priorities and perspectives without direct authority. Proactively navigate a matrixed environment to drive alignment especially with the Microbiology and Molecular Franchises to ensure that MAESTRIA, CLARION, FIREWORKS and LUMED is fully leveraged by Franchises and local teams as competitive differentiation in the field. Use exceptional communication and negotiation skills to gain buy-in, resolve conflicts, and enable cross-functional collaboration for consistent and effective market activation. Who are you? You hold a Master's degree in Marketing, Life Sciences, Business, or a related field. You bring 7-10 years of progressive experience in marketing within the IVD industry, specifically in the Integrated Solutions field. You have experience in cross country roles, with a demonstrated ability to navigate a complex matrixed environment. You have a track record of successful product launches. You demonstrate strong business acumen, analytical thinking, and communication skills. You are fluent in English; additional European language(s) are considered a plus. You are willing to travel within the region when required (approximately 30%). bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Feb 05, 2026
Full time
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. We are looking for a Regional Marketing Director Integrated Solution - EMEA who will work and grow within the Clinical Operations department and will report to the VP Clinical Marketing EMEA. The position is offered under an open-ended contract and may be based in any EMEA country where bioMérieux operates, with an expected travel requirement of approximately 30% across the region. What will be your responsibilities? You play a key regional marketing leadership role, responsible for shaping and executing the EMEA marketing strategy across our Integrated Solutions strategic product range, managing by influence across the Region. You provide a critical regional layer between Global Marketing Product & Market Management teams and cluster-level Marketing teams. You are designed to cascade Global Marketing strategy, regionalize it while defining priorities, consolidate market insights from the field to feedback the Global team, streamline operations, and ensure consistent yet locally relevant execution. You will play an active role in launch planning of Data & IT solutions and consultancy services, regional commercialization strategies, and cross-functional alignment-ensuring that both global strategic intent and local commercial realities are accounted for. This position is critical to deliver additional value to both global and local organizations, while managing the high level of heterogeneity and complexity of the EMEA Region (125 countries - 2.5+ bn inhabitants - 65+ main languages - a large variety of healthcare delivery systems across the Region). Your main missions will be the following: Regional Strategy & Planning Align regional priorities with global objectives, ensuring both customer-centricity and commercial relevance. Consolidate and synthesize local market inputs to provide feedback to Global Marketing teams in order to inform product development/LCM strategy and to allow strategy adaptation. Serve as the connector across clusters to ensure consistent franchise direction in EMEA and sharing of best practice. Launch Management Lead regional coordination for new product launches; ensure readiness across markets and functions. Deploy the new Launch Excellence process in the Region in partnership with Global Strategic Marketing teams. Drive alignment with global launch plans while enabling appropriate localization for market impact. Track launch performance and provide feedback for continuous improvement. Global & Local Collaboration Act as the primary regional interface for Global Product & Market Management, ensuring bidirectional flow of insights and alignment on portfolio priorities. Partner closely with country Marketing teams to ensure effective execution and market activation. Facilitate internal communications across the marketing organization to maintain transparency, reduce duplication, and drive engagement. Operational Effectiveness Identify opportunities to centralize or harmonize marketing activities across clusters to drive scale and efficiency. Ensure consistent messaging, positioning, marketing methods and materials are used across markets, with flexibility for local adaptation. Promote cross-market best practice sharing and capability development. Drive & Management by Influence Lead through influence by fostering strong, trust-based relationships across global, regional, and local marketing teams. Serve as a strategic connector and advisor, aligning diverse priorities and perspectives without direct authority. Proactively navigate a matrixed environment to drive alignment especially with the Microbiology and Molecular Franchises to ensure that MAESTRIA, CLARION, FIREWORKS and LUMED is fully leveraged by Franchises and local teams as competitive differentiation in the field. Use exceptional communication and negotiation skills to gain buy-in, resolve conflicts, and enable cross-functional collaboration for consistent and effective market activation. Who are you? You hold a Master's degree in Marketing, Life Sciences, Business, or a related field. You bring 7-10 years of progressive experience in marketing within the IVD industry, specifically in the Integrated Solutions field. You have experience in cross country roles, with a demonstrated ability to navigate a complex matrixed environment. You have a track record of successful product launches. You demonstrate strong business acumen, analytical thinking, and communication skills. You are fluent in English; additional European language(s) are considered a plus. You are willing to travel within the region when required (approximately 30%). bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Are you a forward-thinking leader ready to take on a rewarding challenge and drive positive change? We are looking for a strategic leader to join us as Director of Property Services. As a housing association and homelessness charity, our ambition is to end homelessness for good. Safe, comfortable and sustainable homes are fundamental to helping people rebuild their lives, and our Property Services teams play a vital role in making that happen. The role offers the opportunity to lead a multidisciplinary service with strategic oversight of repairs, fire and building safety, landlord compliance, sustainability, reinvestment and housing services. You will provide strategic leadership across Property and Housing Services, ensuring high-quality, safe and compliant service delivery while shaping investment that reflects resident priorities and regulatory requirements. The role also involves driving continuous improvement and managing risk to ensure the asset portfolio performs effectively over the long term, alongside leading the development and delivery of key organisational strategies and programmes. Working closely with the Executive Director of Client Services and fellow Service Directors, you will build strong internal and external relationships to deliver value for money and support an integrated supported housing service that meets residents' housing and support needs. Flexible working We support flexible and agile working. The role is London-based, with an expectation of working from our Central Office at least two days per week to support collaboration, leadership, training and relationship-building. Our Central Office is currently located in Tower Hill and is scheduled to relocate to a new space in Farringdon in summer 2026. About you You will bring substantial senior-level experience of leading property or asset management functions, with a proven ability to provide strategic leadership across asset management, compliance and service delivery. A strong understanding of the legislative and regulatory framework within a supported or social housing environment will be essential, alongside a track record of developing and delivering asset management and sustainability strategies and complex improvement programmes. Significant experience of financial planning, budgeting and performance management will underpin your approach, with clear evidence of driving value for money and effective use of assets. You will be an engaging and credible leader, able to motivate high-performing teams and communicate clearly at senior level, including with Boards and external stakeholders. Strong influencing and relationship-building skills, resilience under pressure and a commitment to involving residents in service improvement will be central to your success, alongside a genuine alignment with St Mungo's purpose and values. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to submit your CV and Supporting Statement. Closing date: 10am on 9 February 2026. We will be holding colleague panels week of 16 February 2026, followed by interviews from 23 February 2026 We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
Feb 05, 2026
Full time
Are you a forward-thinking leader ready to take on a rewarding challenge and drive positive change? We are looking for a strategic leader to join us as Director of Property Services. As a housing association and homelessness charity, our ambition is to end homelessness for good. Safe, comfortable and sustainable homes are fundamental to helping people rebuild their lives, and our Property Services teams play a vital role in making that happen. The role offers the opportunity to lead a multidisciplinary service with strategic oversight of repairs, fire and building safety, landlord compliance, sustainability, reinvestment and housing services. You will provide strategic leadership across Property and Housing Services, ensuring high-quality, safe and compliant service delivery while shaping investment that reflects resident priorities and regulatory requirements. The role also involves driving continuous improvement and managing risk to ensure the asset portfolio performs effectively over the long term, alongside leading the development and delivery of key organisational strategies and programmes. Working closely with the Executive Director of Client Services and fellow Service Directors, you will build strong internal and external relationships to deliver value for money and support an integrated supported housing service that meets residents' housing and support needs. Flexible working We support flexible and agile working. The role is London-based, with an expectation of working from our Central Office at least two days per week to support collaboration, leadership, training and relationship-building. Our Central Office is currently located in Tower Hill and is scheduled to relocate to a new space in Farringdon in summer 2026. About you You will bring substantial senior-level experience of leading property or asset management functions, with a proven ability to provide strategic leadership across asset management, compliance and service delivery. A strong understanding of the legislative and regulatory framework within a supported or social housing environment will be essential, alongside a track record of developing and delivering asset management and sustainability strategies and complex improvement programmes. Significant experience of financial planning, budgeting and performance management will underpin your approach, with clear evidence of driving value for money and effective use of assets. You will be an engaging and credible leader, able to motivate high-performing teams and communicate clearly at senior level, including with Boards and external stakeholders. Strong influencing and relationship-building skills, resilience under pressure and a commitment to involving residents in service improvement will be central to your success, alongside a genuine alignment with St Mungo's purpose and values. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to submit your CV and Supporting Statement. Closing date: 10am on 9 February 2026. We will be holding colleague panels week of 16 February 2026, followed by interviews from 23 February 2026 We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Feb 05, 2026
Full time
Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Overview Job title: Head of SWIFT Engineering Role type: Permanent Corporate Title: Executive Director Department: Wholesale Data Technology Location: London (Hybrid) Highly important - Must be technical, having lead teams of developers, extensive hands on personal SWIFT experience and now managing people. This is not a Product/Programme/Project management position. This is heading up a technical team. Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. The team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Makeing Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inclusion Respect DEI . click apply for full job details
Feb 05, 2026
Full time
Overview Job title: Head of SWIFT Engineering Role type: Permanent Corporate Title: Executive Director Department: Wholesale Data Technology Location: London (Hybrid) Highly important - Must be technical, having lead teams of developers, extensive hands on personal SWIFT experience and now managing people. This is not a Product/Programme/Project management position. This is heading up a technical team. Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. The team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Makeing Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inclusion Respect DEI . click apply for full job details
Head of Engineering, TSM Department: Technology Employment Type: Full Time Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Head of Engineering, TSM To lead the development of products that will transform the maritime industry, specifically the Technical Ship and Crew Management. This role involves owning the responsibility for delivering high quality, secure, and scalable products on time and within budget. Head of TSCM Development sets the technical execution strategy, helps optimizing engineering processes, mentors engineering leaders, and partners cross functionally (Product, Design, Security, Architecture, Engineering Operations) to achieve business outcomes. The ideal candidate is a builder-leader who combines hands on technical depth with exceptional people management and operational excellence. Key Responsibilities Strategic & Organizational Leadership Collaborate with Director of Engineering, Head of QA and Head of Engineering Operations on defining the development strategy and resourcing plan aligned to company objectives. Build, lead, and mentor high performing teams with the support of Development Managers and Team Leads. Establish clear org structure, career paths, and succession plans; foster a diverse, inclusive, and psychologically safe environment. Delivery & Execution Own end to end delivery for product roadmaps in partnership with Product. Collaborate with Engineering Operations in Implementing Agile delivery practices Ensure predictable delivery via reliable estimation, capacity planning, and milestone health reviews. Engineering Excellence Set and enforce coding standards, code review practices, and documentation quality. Foster an environment of continuous improvement by encouraging innovation and exploring new technologies that can enhance project outcomes. Ensure scalability, performance, resilience, and cost efficiency. Process, Governance & Risk Collaborate with other Heads of Engineering in establishing engineering OKRs/KPIs and governance rituals. Partner with Security, Compliance, and Legal to meet regulatory requirements. Manage headcount plans on engineering initiatives. Architecture & Technology Direction Collaborate with Architecture to evolve target architecture and technology roadmap. Guide major engineering decisions. Balance innovation with standardization to minimize tech debt and operational risk. People & Culture Recruit, onboard, and develop engineering talent; implement continuous feedback and performance management. Promote a culture of craftsmanship, ownership, and continuous improvement. Encourage knowledge sharing. Mentor Development Managers, providing guidance and support to promote professional growth. Line management of Development Managers. Skills, Knowledge and Expertise 10+ years in software engineering with 5+ years leading managers and multi team organizations. Proven track record delivering complex, customer facing systems at scale. Demonstrated ability to build, motivate, and retain high performing teams across multiple locations/time zones. Deep experience with Agile at scale, CI/CD, and DevOps practices. Strong grasp of modern architectures, cloud and observability. Familiarity with secure SDLC, automated testing, and reliability engineering. Excellent stakeholder management and executive communication skills. Translates business strategy into executable engineering plans. Builds processes that improve predictability, quality, and speed. Balances pragmatism and long term platform health. Coaches leaders and scales teams. Aligns with Product, Design, Security, and Architecture teams. Data informed, transparent, and accountable. Benefits Private medical insurance Matching pension contribution up to 5% BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP) Life assurance Further Benefits: We operate a remote working environment Enable internal mobility by posting all vacancies on our internal job board We offer a referral fee Provide a culture of continuous development and growth
Feb 05, 2026
Full time
Head of Engineering, TSM Department: Technology Employment Type: Full Time Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Head of Engineering, TSM To lead the development of products that will transform the maritime industry, specifically the Technical Ship and Crew Management. This role involves owning the responsibility for delivering high quality, secure, and scalable products on time and within budget. Head of TSCM Development sets the technical execution strategy, helps optimizing engineering processes, mentors engineering leaders, and partners cross functionally (Product, Design, Security, Architecture, Engineering Operations) to achieve business outcomes. The ideal candidate is a builder-leader who combines hands on technical depth with exceptional people management and operational excellence. Key Responsibilities Strategic & Organizational Leadership Collaborate with Director of Engineering, Head of QA and Head of Engineering Operations on defining the development strategy and resourcing plan aligned to company objectives. Build, lead, and mentor high performing teams with the support of Development Managers and Team Leads. Establish clear org structure, career paths, and succession plans; foster a diverse, inclusive, and psychologically safe environment. Delivery & Execution Own end to end delivery for product roadmaps in partnership with Product. Collaborate with Engineering Operations in Implementing Agile delivery practices Ensure predictable delivery via reliable estimation, capacity planning, and milestone health reviews. Engineering Excellence Set and enforce coding standards, code review practices, and documentation quality. Foster an environment of continuous improvement by encouraging innovation and exploring new technologies that can enhance project outcomes. Ensure scalability, performance, resilience, and cost efficiency. Process, Governance & Risk Collaborate with other Heads of Engineering in establishing engineering OKRs/KPIs and governance rituals. Partner with Security, Compliance, and Legal to meet regulatory requirements. Manage headcount plans on engineering initiatives. Architecture & Technology Direction Collaborate with Architecture to evolve target architecture and technology roadmap. Guide major engineering decisions. Balance innovation with standardization to minimize tech debt and operational risk. People & Culture Recruit, onboard, and develop engineering talent; implement continuous feedback and performance management. Promote a culture of craftsmanship, ownership, and continuous improvement. Encourage knowledge sharing. Mentor Development Managers, providing guidance and support to promote professional growth. Line management of Development Managers. Skills, Knowledge and Expertise 10+ years in software engineering with 5+ years leading managers and multi team organizations. Proven track record delivering complex, customer facing systems at scale. Demonstrated ability to build, motivate, and retain high performing teams across multiple locations/time zones. Deep experience with Agile at scale, CI/CD, and DevOps practices. Strong grasp of modern architectures, cloud and observability. Familiarity with secure SDLC, automated testing, and reliability engineering. Excellent stakeholder management and executive communication skills. Translates business strategy into executable engineering plans. Builds processes that improve predictability, quality, and speed. Balances pragmatism and long term platform health. Coaches leaders and scales teams. Aligns with Product, Design, Security, and Architecture teams. Data informed, transparent, and accountable. Benefits Private medical insurance Matching pension contribution up to 5% BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP) Life assurance Further Benefits: We operate a remote working environment Enable internal mobility by posting all vacancies on our internal job board We offer a referral fee Provide a culture of continuous development and growth
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Technical Manager We are seeking a highly qualified Senior Technical Manager to spearhead the global technical operation across our customer account. A newly created position, the Senior Technical Manager (STM), will report directly to the Alliance Director This is a strategic, tactical, and operational role designed to offer expert technical leadership across all regions and lots, ensuring high service standards, full compliance with local statutory and technical regulations, and driving operational efficiency. What You'll Do: Collaborate with relevant CBRE & Customer teams such as QHSE, Compliance, Performance Management, Operations, Finance, governance, Commercial etc. to implement innovative operational strategies, maintaining accurate asset data and reporting, and strengthening partnership relationships. The STM will act as a vital conduit between account operations and CBRE's subject matter experts, bringing CBRE's platform capabilities to life through our dedicated team. The STM will drive strategy and program, working closely with our in-country experts and platform teams to deliver quality and efficiency. The STM will also collaborate closely with rsted to gather essential data and insights, ranging from historic asset and performance information, real estate strategy objectives, CMMS (Spacewell) data downloads, and input from strategic direction sessions. This collaboration will enable us to deliver the best possible outcomes. Operate a rigorous competency verification framework that includes practical assessments, peer reviews, and periodic revalidation. This guarantees that personnel assigned to tasks are qualified and capable. We will foster communities of practice across disciplines to promote knowledge sharing, innovation, and continuous learning. These forums connect experts, encourage collaboration, and accelerate problem-solving between CBRE & rsted. Technical and hard services expertise Provides technical leadership across all lots Ensures high-quality service delivery and compliance with all statutory and technical standards. Owns asset operations, including data improvement, lifecycle and capital planning Serves as senior point of escalation for complex technical issues across all hard services scope Provides direct technical leadership on critical operational activity such as building shutdowns and critical loss of service resolution, root cause analysis and remediation Integrates sustainability initiatives into operations, driving utility savings and energy efficiency, and supporting rsted's technology systems (such as Spacewell) alongside CBRE's integrated technology suite Collaborates with the QHSE and Compliance Lead, as well as the Performance Improvement Manager, to implement innovative operational strategies, manage accurate asset data and reporting, and cultivate strong relationships across the partnership Connection with CBRE platform and SME knowledge and expertise Acts as Technical Centre of Excellence, ensuring close management of parts and materials inventory, ownership of asset optimisation program, capital planning, with the aim of reducing total cost of ownership (TCO). Identifies innovative wider projects and initiatives from a technical perspective to achieve sustainability objectives. Strong connection with CBRE Platform SMEs to bring valuable knowledge to the rsted account and ensure initiatives are brought to life. Skills and Qualifications: Bachelor's or master's degree in engineering, Building Services or a related field of technical services. Or equivalent experience. Excellent problem-solving and analytical skills with a demonstrated ability to identify and resolve complex technical issues. Strong communication and interpersonal skills with the ability to communicate complex technical issues to both technical and non-technical stakeholders. Knowledge of industry-standard reliability engineering tools and technologies Management of Risks associated with operating and maintaining critical systems in buildings. Minimum 10 years of experience in Facilities Management with at least 5 years of experience in reliability engineering/asset management or a related field. Experience with large-scale, highly available, and highly scalable systems related to asset management (e.g. CMMS and reliability engineering toolkits) Experience in the operations of engineers and technicians to deliver services. Experience working in a global organization with the ability to collaborate effectively with colleagues from different regions and cultures. Demonstrated experience in incident management including identifying root causes and developing corrective actions. About CBRE Global Workplace Solutions: Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 05, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Technical Manager We are seeking a highly qualified Senior Technical Manager to spearhead the global technical operation across our customer account. A newly created position, the Senior Technical Manager (STM), will report directly to the Alliance Director This is a strategic, tactical, and operational role designed to offer expert technical leadership across all regions and lots, ensuring high service standards, full compliance with local statutory and technical regulations, and driving operational efficiency. What You'll Do: Collaborate with relevant CBRE & Customer teams such as QHSE, Compliance, Performance Management, Operations, Finance, governance, Commercial etc. to implement innovative operational strategies, maintaining accurate asset data and reporting, and strengthening partnership relationships. The STM will act as a vital conduit between account operations and CBRE's subject matter experts, bringing CBRE's platform capabilities to life through our dedicated team. The STM will drive strategy and program, working closely with our in-country experts and platform teams to deliver quality and efficiency. The STM will also collaborate closely with rsted to gather essential data and insights, ranging from historic asset and performance information, real estate strategy objectives, CMMS (Spacewell) data downloads, and input from strategic direction sessions. This collaboration will enable us to deliver the best possible outcomes. Operate a rigorous competency verification framework that includes practical assessments, peer reviews, and periodic revalidation. This guarantees that personnel assigned to tasks are qualified and capable. We will foster communities of practice across disciplines to promote knowledge sharing, innovation, and continuous learning. These forums connect experts, encourage collaboration, and accelerate problem-solving between CBRE & rsted. Technical and hard services expertise Provides technical leadership across all lots Ensures high-quality service delivery and compliance with all statutory and technical standards. Owns asset operations, including data improvement, lifecycle and capital planning Serves as senior point of escalation for complex technical issues across all hard services scope Provides direct technical leadership on critical operational activity such as building shutdowns and critical loss of service resolution, root cause analysis and remediation Integrates sustainability initiatives into operations, driving utility savings and energy efficiency, and supporting rsted's technology systems (such as Spacewell) alongside CBRE's integrated technology suite Collaborates with the QHSE and Compliance Lead, as well as the Performance Improvement Manager, to implement innovative operational strategies, manage accurate asset data and reporting, and cultivate strong relationships across the partnership Connection with CBRE platform and SME knowledge and expertise Acts as Technical Centre of Excellence, ensuring close management of parts and materials inventory, ownership of asset optimisation program, capital planning, with the aim of reducing total cost of ownership (TCO). Identifies innovative wider projects and initiatives from a technical perspective to achieve sustainability objectives. Strong connection with CBRE Platform SMEs to bring valuable knowledge to the rsted account and ensure initiatives are brought to life. Skills and Qualifications: Bachelor's or master's degree in engineering, Building Services or a related field of technical services. Or equivalent experience. Excellent problem-solving and analytical skills with a demonstrated ability to identify and resolve complex technical issues. Strong communication and interpersonal skills with the ability to communicate complex technical issues to both technical and non-technical stakeholders. Knowledge of industry-standard reliability engineering tools and technologies Management of Risks associated with operating and maintaining critical systems in buildings. Minimum 10 years of experience in Facilities Management with at least 5 years of experience in reliability engineering/asset management or a related field. Experience with large-scale, highly available, and highly scalable systems related to asset management (e.g. CMMS and reliability engineering toolkits) Experience in the operations of engineers and technicians to deliver services. Experience working in a global organization with the ability to collaborate effectively with colleagues from different regions and cultures. Demonstrated experience in incident management including identifying root causes and developing corrective actions. About CBRE Global Workplace Solutions: Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Feb 03, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 02, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
Feb 02, 2026
Full time
Chief People Officer The closing date is 08 February 2026 As Chief People Officer, play a central role in shaping the future of Gloucestershire Hospitals. This is an opportunity to lead with purpose and impact, championing a culture where our people feel valued, inspired and empowered to deliver outstanding care for our communities. Reporting directly to the Chief Executive and a key member of the Board, you will set the strategic direction for all aspects of People and Organisational Development. Lead the design and delivery of an ambitious, evidence driven people strategy that fosters inclusion, supports transformation and builds leadership capability at every level. Your influence will extend across the organisation as you inspire a high performing workforce through innovative approaches to engagement, talent and wellbeing. Driving cultural transformation, embedding restorative and just practices that enable openness, accountability and continuous learning. As well as leading workforce transformation in line with the Trust's strategic goals and the NHS 10 Year Plan. You will direct the organisation's equality, diversity and inclusion agenda, ensuring every colleague has the opportunity to grow, contribute and belong, while developing world class HR systems that strengthen capability and deliver operational excellence. Join an ambitious and values driven Executive Team, united by a vision to make Gloucestershire Hospitals an exceptional place to work and to receive care. Main duties of the job Hear from our team: As Chief People Officer, you will provide strategic leadership across all aspects of our People and Organisational Development agenda. You will drive workforce transformation and delivery, ensuring the Trust is future ready and our people are supported to deliver exceptional care. You will championequality, diversity and inclusion, restorative just and learning culture, leadership capability, and organisational development, all underpinned by robust workforce planning and performance, and digital transformation and workforce analytics. Your key focus will be to provide exceptional HR leadership, drive transformation of HR systems and processes, empowering managers and strengthening accountability at every level. Through teaching, learning and co production, you will amplify the staff voice and nurture a culture of openness, growth and collaboration. As an Executive Director, you will play a key role in shaping strategic engagement and decision making across the Trust, ensuring that our people strategy drives both organisational excellence and outstanding patient outcomes. Key dates: Focus group, presentation and formal interviews: Wednesday 4 March 2026 About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004, which was established following a reconfiguration of health services in Gloucestershire. We provide acute hospital services from two large district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital. As well as maternity services at Stroud Maternity Hospital. With a team of over 9,000 employees, representing over 95 nationalities, we are proud to be the largest employer in Gloucestershire. Bringing together a mix of cultures and experiences to the care that we deliver. The Trust continues to work closely with partners and local communities to improve health and wellbeing to ensure access to services. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. Gloucestershire is a county with a strong sense of community and stunning landscapes. From its historic towns to its celebrated Areas of Outstanding Natural Beauty, it offers excellent schools, lively cultural festivals and a quality of life that makes it an inspiring place to live and work. Job responsibilities As Chief People Officer, you will provide executive leadership across strategic workforce management, cultural transformation, and organisational governance. Operating at Board and Executive level, the post holder will shape organisational strategy, drive performance and take collective accountability for delivering the Trusts objectives. The role will oversee large budgets, ensuring workforce efficiency and financial sustainability within the people function, while acting as a trusted advisor to the Chief Executive, Board and senior leaders on complex workforce and compliance matters. Champion cultural change and organisational development, leading Trust wide Equality, Diversity and Inclusion initiatives and embedding social value principles such as local employment and apprenticeship programmes. As the Board lead for cultural transformation, they will embed a Restorative, Just and Learning Culture that promotes psychological safety, openness, and continuous improvement across both clinical and organisational practice. They will strengthen leadership capability at all levels through targeted development, succession planning, and robust talent pipelines, and will foster strong, collaborative partnerships with trade unions, staff governors and employees to amplify staff voice and embed co production in policy and practice. For an informal conversation about the post please contact our Recruitment Consultant, James McLeod or call Person Specification Qualifications Educated to Master's degree level or equivalent Pass the CQC's Fit and Proper Persons test to hold an executive public position CIPD Fellow Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations Knowledge and Skills Track record of successful organisation wide project management, including as Senior Responsible Office (SRO)/Sponsor of significant, formal programmes and projects Substantial change management capability with proven and measurable results, based on and promoting positive culture and organisational values Highly developed leadership, negotiation and influencing skills with the ability to motivate and engage individuals Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity Ability to set out a clear direction, inspire others and assume command Ability to grasp critical issues and distil them into clear and manageable priorities, weighing both the costs and benefits Ability to interpret and communicate a compelling Trust vision to all stakeholders, develop prioritised objectives and monitor a coherent delivery plan Ability to contribute to effective board, system and organisation working, and monitor compliance with risk management, legal, ethical, clinical, social and environmental requirements Ability to providing coaching and mentoring at the appropriate levels, encouraging and promoting a culture of openness, honesty and clarity Competent in the use of IT systems and tools Demonstrable understanding of the structure and framework of the NHS and how the Trust delivers care within this Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen Understanding of different environments in which the Trust operates - ability to assess opportunities for innovation, revenue generation, partnership and enhanced care Experience Evidence of formal management development Proven previous experience leading organisations to drive improvements in leadership, preferably in NHS organisations Proven track record of strategic HR, OD and workforce management and delivery at a senior level in a large, complex, service focused organisation, including staff management, change management, performance management, and service improvement Thorough knowledge and understanding of the concepts and practices of integrated workforce planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning Experience of consultation, negotiation and influencing different stakeholders Experience of building personal and professional credibility with Board, Management Team, staff, the public and the media Experience of designing and implementing consistent HR systems and processes that empower managers Demonstrable knowledge of the NHS financial regime and probity, and considerable proven experience of budgetary management Experience of substantial management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large NHS Trust Experience of working with partners on shared service models Experience of utilising AI and/or RPA to improve efficient work practices across functions Personal Attributes Embraces accountability, demonstrates ongoing resilience and the highest levels of integrity and professionalism Highly developed emotional intelligence . click apply for full job details
