Apply now Job no: 563467 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is a leading UK provider of motoring and cycling services, with a diverse portfolio spanning specialist retail, an extensive garage network, Commercial Fleet Services, and a growing B2B offering. Together, these businesses enable us to support customers and partners with integrated, convenient solutions, ranging from e-bike and electric vehicle servicing to on-demand motoring services. As a specialist retailer, we lead the market through customer-driven innovation, expert service, and a distinctive product range, giving customers compelling reasons to return throughout a lifetime of motoring and cycling. The business is evolving, with a new CEO joining in 2025 to lead our next phase of growth. Our People team plays a central role in this journey, driving strategic plans that support business success while enabling our talented colleagues to grow, thrive, and build rewarding careers at Halfords. About the role As Senior People Partner, you will work closely with senior leaders across the Halfords Support Centre, from Executive members to functional directors, acting as a trusted advisor and strategic business partner. You will support the delivery of our business strategy by shaping and implementing forward looking people plans that enable performance, growth, and organisational effectiveness. Operating as a key link between the business and our centres of excellence, you will ensure the right expertise is brought together to address complex people challenges. As a custodian of culture, you will coach and challenge leaders, build organisational capability, and maximise capacity and cost efficiency, delivering measurable impact for our customers and long term value for our shareholders. Key responsibilities Partner with Executive and senior leaders to translate business and workforce strategy into future focused people plans that drive capacity, capability, productivity, and commercial value. Act as a trusted advisor and cultural custodian, coaching and challenging leaders to deliver high performance, accountability, and an inclusive, engaged culture. Lead organisational design and workforce planning initiatives that improve effectiveness, cost efficiency, and alignment to strategic priorities. Use people data and business metrics to shape insight led interventions, supporting strong commercial decision making and measurable ROI. Enable and sustain complex people change, aligning behaviours, ways of working, and leadership capability to deliver long term business outcomes. Serve as the primary conduit between the business and People Centres of Excellence, ensuring joined up, high impact people solutions. Identify critical capability and talent gaps, driving succession planning, pipelining, and targeted talent interventions in partnership with CoEs. Champion colleague experience, engagement, and Diversity, Inclusion & Equality, embedding sustainable initiatives that strengthen performance and representation. About you A proven track record as a senior HR/People Business Partner within fast paced, complex, and highly commercial organisations. Strong experience partnering with Executives and Directors across corporate services functions within a Head Office or Support Centre environment. Clear commercial acumen, with evidence of using people levers to drive performance, productivity, and sustainable business outcomes. Experience creating and delivering strategic people plans in partnership with Centres of Excellence, leading delivery through cross functional teams. A strong background in leading significant business and people transformation, navigating ambiguity to deliver sustained change. Highly developed influencing, relationship building, and data led decision making skills, with an agile mindset and credibility at senior leadership level. A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working in our Support Centre; you will be based at our Support Centre 3 days a week with an optional 2 days working from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. bNot sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Feb 13, 2026
Full time
Apply now Job no: 563467 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is a leading UK provider of motoring and cycling services, with a diverse portfolio spanning specialist retail, an extensive garage network, Commercial Fleet Services, and a growing B2B offering. Together, these businesses enable us to support customers and partners with integrated, convenient solutions, ranging from e-bike and electric vehicle servicing to on-demand motoring services. As a specialist retailer, we lead the market through customer-driven innovation, expert service, and a distinctive product range, giving customers compelling reasons to return throughout a lifetime of motoring and cycling. The business is evolving, with a new CEO joining in 2025 to lead our next phase of growth. Our People team plays a central role in this journey, driving strategic plans that support business success while enabling our talented colleagues to grow, thrive, and build rewarding careers at Halfords. About the role As Senior People Partner, you will work closely with senior leaders across the Halfords Support Centre, from Executive members to functional directors, acting as a trusted advisor and strategic business partner. You will support the delivery of our business strategy by shaping and implementing forward looking people plans that enable performance, growth, and organisational effectiveness. Operating as a key link between the business and our centres of excellence, you will ensure the right expertise is brought together to address complex people challenges. As a custodian of culture, you will coach and challenge leaders, build organisational capability, and maximise capacity and cost efficiency, delivering measurable impact for our customers and long term value for our shareholders. Key responsibilities Partner with Executive and senior leaders to translate business and workforce strategy into future focused people plans that drive capacity, capability, productivity, and commercial value. Act as a trusted advisor and cultural custodian, coaching and challenging leaders to deliver high performance, accountability, and an inclusive, engaged culture. Lead organisational design and workforce planning initiatives that improve effectiveness, cost efficiency, and alignment to strategic priorities. Use people data and business metrics to shape insight led interventions, supporting strong commercial decision making and measurable ROI. Enable and sustain complex people change, aligning behaviours, ways of working, and leadership capability to deliver long term business outcomes. Serve as the primary conduit between the business and People Centres of Excellence, ensuring joined up, high impact people solutions. Identify critical capability and talent gaps, driving succession planning, pipelining, and targeted talent interventions in partnership with CoEs. Champion colleague experience, engagement, and Diversity, Inclusion & Equality, embedding sustainable initiatives that strengthen performance and representation. About you A proven track record as a senior HR/People Business Partner within fast paced, complex, and highly commercial organisations. Strong experience partnering with Executives and Directors across corporate services functions within a Head Office or Support Centre environment. Clear commercial acumen, with evidence of using people levers to drive performance, productivity, and sustainable business outcomes. Experience creating and delivering strategic people plans in partnership with Centres of Excellence, leading delivery through cross functional teams. A strong background in leading significant business and people transformation, navigating ambiguity to deliver sustained change. Highly developed influencing, relationship building, and data led decision making skills, with an agile mindset and credibility at senior leadership level. A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working in our Support Centre; you will be based at our Support Centre 3 days a week with an optional 2 days working from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. bNot sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Job summary The Global Talent Management Director is accountable for setting and executing Swissport's global talent management strategy and operating model across the full talent lifecycle. In this role you will lead the design, development, and delivery of an integrated suite of scalable talent management frameworks, programs, tools, and processes that build critical capability and leadership depth across the organisation. Partnering closely with the HR leadership team, HR business partners, and senior business leaders, this role drives consistent adoption and effective utilisation of core talent processes, including talent reviews, continuous performance management, leadership development, career management, employee engagement and diversity equity and inclusion initiatives. Through strong governance, insight, and influence, the Global Head of TM enables leaders to build robust talent pipelines and ensure the organisation has the right capability, in the right roles, at the right time to deliver business strategy and operational excellence. Job responsibilities: Define and lead the global strategy for talent management, performance management, learning and development, diversity equity and inclusion and employee experience across the Swissports global network. Provide strategic advisory support to executive leadership and HR on talent, learning, and organizational priorities impacting business performance and workforce readiness. Lead the design and execution of an enterprise-wide talent and performance lifecycle, including talent pipelining, identification of critical roles, performance management, career pathways, succession planning, and high potential development. Design, implement, and oversee leadership, management, and emerging leader development programs, including blended learning experiences, 360 feedback processes, and executive coaching frameworks. Establish and maintain enterprise wide talent assessment, succession planning, and individual development planning processes aligned to business needs and progression outcomes. Lead the global employee engagement strategy, including the design, delivery, and analysis of engagement surveys and listening mechanisms; partner with leaders to translate insights into targeted actions that improve engagement, retention, and performance. Lead and embed Diversity, Equity, and Inclusion (DEI) initiatives across the business setting clear measurable DEI goals. Develop and operationalise a talent business partner model that enables leaders across the business and supports engagement, retention, and leadership effectiveness. Apply advanced talent management principles, theories, and concepts in developing innovative and cost effective processes/programs. Maintain knowledge of industry trends in learning, talent management and organisational development. Monitor and analyse talent and learning metrics and KPIs to identify trends, capability gaps, and improvement opportunities; ensure data and research inform programme design and continuous improvement. Conduct annual talent and development needs analysis and translate business and workforce insights into prioritised, outcome focused development plans. Define learning curricula, capability frameworks, and development roadmaps that clearly articulate skills, behaviours, and expectations across career levels and ensure application of learning on the job. Partner with global and regional talent, HR, and functional teams to ensure alignment, effective deployment of programmes, and integration with learning systems and platforms. Establish measurement frameworks to evaluate programme effectiveness, track outcomes, and continuously improve talent and development initiatives. Qualifications and competencies: 10+ years of previous HR experience building and implementing scalable, high quality talent and learning solutions across a distributed and diverse workforce. Experience operating within highly regulated, safety critical environments, with strong appreciation for governance, risk and compliance. Depth of experience/expertise in 3 of the following disciplines: Learning & Leadership Development, Succession Planning, Performance Management, Diversity Equity and Inclusion, and/or Employee Engagement. Experience in aviation, transportation, operations, manufacturing, or service industry. Ability to design and manage effective strategies and processes with appropriate degrees of consistency for a global business. A flexible leader who can operate at a highly strategic level to design HR solutions for the future, while also managing day to day matters. Proven capability to develop strategic, senior level relationships and networks across a global enterprise to effectively support and influence the Executive Leadership Team. Strong communication skills, with ability to professionally interact with a diverse blend of personality types at all levels of the organisation. Demonstrated ability to succeed in a dynamic, deadline oriented environment. High degree of accountability and ownership of projects. Demonstrated project leadership, organisational, analytical, and problem solving skills. Possess a highly consultative mindset, an ability to balance customer demand and strategic intent and an unwavering commitment to service excellence. Demonstrated capability to take a data driven approach to strategy development and operational management. Passion for driving process improvement. Willingness to travel. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Feb 13, 2026
Full time
Job summary The Global Talent Management Director is accountable for setting and executing Swissport's global talent management strategy and operating model across the full talent lifecycle. In this role you will lead the design, development, and delivery of an integrated suite of scalable talent management frameworks, programs, tools, and processes that build critical capability and leadership depth across the organisation. Partnering closely with the HR leadership team, HR business partners, and senior business leaders, this role drives consistent adoption and effective utilisation of core talent processes, including talent reviews, continuous performance management, leadership development, career management, employee engagement and diversity equity and inclusion initiatives. Through strong governance, insight, and influence, the Global Head of TM enables leaders to build robust talent pipelines and ensure the organisation has the right capability, in the right roles, at the right time to deliver business strategy and operational excellence. Job responsibilities: Define and lead the global strategy for talent management, performance management, learning and development, diversity equity and inclusion and employee experience across the Swissports global network. Provide strategic advisory support to executive leadership and HR on talent, learning, and organizational priorities impacting business performance and workforce readiness. Lead the design and execution of an enterprise-wide talent and performance lifecycle, including talent pipelining, identification of critical roles, performance management, career pathways, succession planning, and high potential development. Design, implement, and oversee leadership, management, and emerging leader development programs, including blended learning experiences, 360 feedback processes, and executive coaching frameworks. Establish and maintain enterprise wide talent assessment, succession planning, and individual development planning processes aligned to business needs and progression outcomes. Lead the global employee engagement strategy, including the design, delivery, and analysis of engagement surveys and listening mechanisms; partner with leaders to translate insights into targeted actions that improve engagement, retention, and performance. Lead and embed Diversity, Equity, and Inclusion (DEI) initiatives across the business setting clear measurable DEI goals. Develop and operationalise a talent business partner model that enables leaders across the business and supports engagement, retention, and leadership effectiveness. Apply advanced talent management principles, theories, and concepts in developing innovative and cost effective processes/programs. Maintain knowledge of industry trends in learning, talent management and organisational development. Monitor and analyse talent and learning metrics and KPIs to identify trends, capability gaps, and improvement opportunities; ensure data and research inform programme design and continuous improvement. Conduct annual talent and development needs analysis and translate business and workforce insights into prioritised, outcome focused development plans. Define learning curricula, capability frameworks, and development roadmaps that clearly articulate skills, behaviours, and expectations across career levels and ensure application of learning on the job. Partner with global and regional talent, HR, and functional teams to ensure alignment, effective deployment of programmes, and integration with learning systems and platforms. Establish measurement frameworks to evaluate programme effectiveness, track outcomes, and continuously improve talent and development initiatives. Qualifications and competencies: 10+ years of previous HR experience building and implementing scalable, high quality talent and learning solutions across a distributed and diverse workforce. Experience operating within highly regulated, safety critical environments, with strong appreciation for governance, risk and compliance. Depth of experience/expertise in 3 of the following disciplines: Learning & Leadership Development, Succession Planning, Performance Management, Diversity Equity and Inclusion, and/or Employee Engagement. Experience in aviation, transportation, operations, manufacturing, or service industry. Ability to design and manage effective strategies and processes with appropriate degrees of consistency for a global business. A flexible leader who can operate at a highly strategic level to design HR solutions for the future, while also managing day to day matters. Proven capability to develop strategic, senior level relationships and networks across a global enterprise to effectively support and influence the Executive Leadership Team. Strong communication skills, with ability to professionally interact with a diverse blend of personality types at all levels of the organisation. Demonstrated ability to succeed in a dynamic, deadline oriented environment. High degree of accountability and ownership of projects. Demonstrated project leadership, organisational, analytical, and problem solving skills. Possess a highly consultative mindset, an ability to balance customer demand and strategic intent and an unwavering commitment to service excellence. Demonstrated capability to take a data driven approach to strategy development and operational management. Passion for driving process improvement. Willingness to travel. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Business Unit: Performance: We help globally ambitious brands turn visibility into measurable growth - appearing where it matters, when it matters, to the people who matter most Team: Strategy Reporting to: CEO Location: London / hybrid ABOUT GAIN is a creative led, insight driven company that blends data, tech, and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience, and Performance. Individually, and together, we work to fuel brand growth and deliver measurable impact. THE ROLE As Strategy Director, you will form the strategic backbone of one of GAIN's newest and most commercially significant client relationships, a high growth, land and expand opportunity with the potential to scale quickly into a multimillion pound portfolio. Working in lockstep with the Business Director, you will define the strategic vision for the account across owned and earned media, ensuring the client's brand, performance, and investment decisions reinforce one another to drive business outcomes. You will be the senior strategic partner to the client, responsible for shaping holistic strategies that maximise visibility, efficiency and growth, balancing long term brand building with near term performance delivery. Internally, you will be the strategic integrator across SEO, Digital PR, PPC and Paid Media, ensuring all specialists are aligned behind one coherent direction of travel. You will play a critical role in embedding strategic clarity, elevating thinking, and ensuring all work ladders to the client's targets, KPIs and long term ambitions. This role is ideal for a senior strategist with deep performance and digital experience, strong brand acumen, and the confidence to partner with senior/C Suite global clients and drive a newly formed account from "setup" to "scale". RESPONSIBILITIES Senior strategic leadership & relationships Act as the senior strategic partner to the client, shaping a unified owned and earned media strategy that delivers both brand and performance impact Lead the strategic onboarding process, defining the client's success metrics, maturity, reporting needs, audience dynamics and competitive landscape Build strong senior client relationships through clarity of thinking, proactive insight and a commitment to achieving their commercial goals Provide ongoing thought leadership across digital performance, brand visibility, customer behaviour and competitor intelligence Translate business objectives into coherent, actionable cross channel strategic plans, ensuring all recommendations are grounded in data driven insight, platform knowledge and client context Create and lead strategic planning sessions, identifying opportunities for optimisation, scale and strategic innovation Holistic Strategy Development & Cross Channel Integration Lead the development of an integrated owned and earned media strategy, working with the team of channel specialists Facilitate and orchestrate collaboration between all subject matter experts, ensuring each channel strategy ladders up to one clear, joined up overarching plan rather than operating in silos Guide specialists in developing their channel specific roadmaps, ensuring they are insight driven, coherent and aligned to audience behaviour, competitive realities and client commercial goals Coordinate the creation of measurement frameworks and attribution approaches in partnership with Analytics and channel leads, ensuring consistency, shared KPIs and clarity of ownership Work with specialists to identify cross channel opportunities (e.g., SEO x PR amplification, Paid Media x Content synergy, Paid Search x Customer Journey refinement) and ensure the connections are deliberately built and maintained Provide direction, prioritisation frameworks and strategic questions that help specialists deepen their work, without replacing or duplicating their craft expertise Ensure the long term strategic roadmap reflects the combined thinking of all channel experts, balancing brand building and performance delivery with measurable growth Cross Functional Integration & Internal Leadership/development Be the connective tissue between all specialist teams, ensuring SEO, PPC, Paid Media, Digital PR, Content and Analytics work from one unified strategic direction. Lead strategic alignment across teams, facilitating collaboration, clarity of roles and shared understanding of success measures Turn strategic vision into clear briefs, prioritisation frameworks, hypotheses and action plans for specialist teams Foster a culture of curiosity, customer centricity, experimentation and evidence led decision making Serve as a senior thought partner to the Business Director, ensuring strategy and commercial direction reinforce each other Mentor strategists and specialists, raising the bar on thinking quality and strategic craft across the agency Performance, Insight & Measurement Leadership Lead the creation of performance frameworks, KPIs, and measurement approaches that give clients clarity and confidence Use data, analytics and platform insights to uncover opportunities, diagnose issues and recommend optimisations Drive continuous improvement through structured testing, attribution modelling, funnel analysis and audience refinement Produce compelling strategic evaluations, reports and recommendations that highlight what's working, what's not, and what to do next Ensure strategies and investment decisions are rooted in commercial logic, audience insight and platform expertise Strategic Governance & Delivery Excellence Ensure excellent strategic governance, from briefing quality to insight development, scoping, measurement plans and sprint prioritisation Maintain senior oversight across all strategic outputs, raising the standard of thinking and ensuring consistency and rigour. Support the creation of strong case studies that demonstrate impact, maturity progression and commercial value Ensure strategy plays an active role in risk identification and scenario planning, supporting both the client and GAIN's commercial stability Agency Contribution & Thought Leadership Act as a leading voice for strategy within GAIN, shaping methodology, process and best practice across performance, owned and earned channels Share trends, innovations and platform developments across the agency to elevate strategic intelligence Champion strategic excellence in cross agency and sister agency collaborations, helping define GAIN's role within a broader ecosystem Contribute to new business initiatives with strategic leadership, frameworks and thinking that demonstrate the value of GAIN's integrated approach Qualifications 10-12+ years' experience in a digital, performance or integrated agency environment, with a proven track record in senior strategic roles shaping complex multi channel programmes Deep expertise across owned and earned channels (SEO, content, digital PR, PPC, paid media), with experience guiding or collaborating with subject matter experts to build unified strategies Demonstrable experience setting holistic digital strategies for large or complex clients, ensuring cross channel integration, clear KPIs and measurable commercial outcomes Highly analytical and insight driven, with the ability to translate data, audience behaviour, and market intelligence into actionable strategic frameworks and test and learn agendas Strong facilitation and orchestration skills, adept at aligning specialist leads behind a shared vision, ensuring cohesion rather than silos Exceptional communication and storytelling abilities, able to simplify complexity, inspire senior stakeholders, and articulate a clear strategic path forward Confident and credible with senior clients, operating as a trusted advisor invested in helping them achieve ambitious growth and maturity objectives Calm, solutions oriented and decisive, able to balance long term brand building with short term performance needs in fast moving environments Passionate about performance, brand building and integrated strategy, with a strong curiosity about emerging channels, measurement evolution and consumer behaviour Collaborative leadership style, committed to empowering specialists, raising the quality of strategic thinking and fostering an environment of continuous improvement HOW YOU'LL WORK Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve Pushing boundaries . click apply for full job details
Feb 13, 2026
Full time
Business Unit: Performance: We help globally ambitious brands turn visibility into measurable growth - appearing where it matters, when it matters, to the people who matter most Team: Strategy Reporting to: CEO Location: London / hybrid ABOUT GAIN is a creative led, insight driven company that blends data, tech, and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience, and Performance. Individually, and together, we work to fuel brand growth and deliver measurable impact. THE ROLE As Strategy Director, you will form the strategic backbone of one of GAIN's newest and most commercially significant client relationships, a high growth, land and expand opportunity with the potential to scale quickly into a multimillion pound portfolio. Working in lockstep with the Business Director, you will define the strategic vision for the account across owned and earned media, ensuring the client's brand, performance, and investment decisions reinforce one another to drive business outcomes. You will be the senior strategic partner to the client, responsible for shaping holistic strategies that maximise visibility, efficiency and growth, balancing long term brand building with near term performance delivery. Internally, you will be the strategic integrator across SEO, Digital PR, PPC and Paid Media, ensuring all specialists are aligned behind one coherent direction of travel. You will play a critical role in embedding strategic clarity, elevating thinking, and ensuring all work ladders to the client's targets, KPIs and long term ambitions. This role is ideal for a senior strategist with deep performance and digital experience, strong brand acumen, and the confidence to partner with senior/C Suite global clients and drive a newly formed account from "setup" to "scale". RESPONSIBILITIES Senior strategic leadership & relationships Act as the senior strategic partner to the client, shaping a unified owned and earned media strategy that delivers both brand and performance impact Lead the strategic onboarding process, defining the client's success metrics, maturity, reporting needs, audience dynamics and competitive landscape Build strong senior client relationships through clarity of thinking, proactive insight and a commitment to achieving their commercial goals Provide ongoing thought leadership across digital performance, brand visibility, customer behaviour and competitor intelligence Translate business objectives into coherent, actionable cross channel strategic plans, ensuring all recommendations are grounded in data driven insight, platform knowledge and client context Create and lead strategic planning sessions, identifying opportunities for optimisation, scale and strategic innovation Holistic Strategy Development & Cross Channel Integration Lead the development of an integrated owned and earned media strategy, working with the team of channel specialists Facilitate and orchestrate collaboration between all subject matter experts, ensuring each channel strategy ladders up to one clear, joined up overarching plan rather than operating in silos Guide specialists in developing their channel specific roadmaps, ensuring they are insight driven, coherent and aligned to audience behaviour, competitive realities and client commercial goals Coordinate the creation of measurement frameworks and attribution approaches in partnership with Analytics and channel leads, ensuring consistency, shared KPIs and clarity of ownership Work with specialists to identify cross channel opportunities (e.g., SEO x PR amplification, Paid Media x Content synergy, Paid Search x Customer Journey refinement) and ensure the connections are deliberately built and maintained Provide direction, prioritisation frameworks and strategic questions that help specialists deepen their work, without replacing or duplicating their craft expertise Ensure the long term strategic roadmap reflects the combined thinking of all channel experts, balancing brand building and performance delivery with measurable growth Cross Functional Integration & Internal Leadership/development Be the connective tissue between all specialist teams, ensuring SEO, PPC, Paid Media, Digital PR, Content and Analytics work from one unified strategic direction. Lead strategic alignment across teams, facilitating collaboration, clarity of roles and shared understanding of success measures Turn strategic vision into clear briefs, prioritisation frameworks, hypotheses and action plans for specialist teams Foster a culture of curiosity, customer centricity, experimentation and evidence led decision making Serve as a senior thought partner to the Business Director, ensuring strategy and commercial direction reinforce each other Mentor strategists and specialists, raising the bar on thinking quality and strategic craft across the agency Performance, Insight & Measurement Leadership Lead the creation of performance frameworks, KPIs, and measurement approaches that give clients clarity and confidence Use data, analytics and platform insights to uncover opportunities, diagnose issues and recommend optimisations Drive continuous improvement through structured testing, attribution modelling, funnel analysis and audience refinement Produce compelling strategic evaluations, reports and recommendations that highlight what's working, what's not, and what to do next Ensure strategies and investment decisions are rooted in commercial logic, audience insight and platform expertise Strategic Governance & Delivery Excellence Ensure excellent strategic governance, from briefing quality to insight development, scoping, measurement plans and sprint prioritisation Maintain senior oversight across all strategic outputs, raising the standard of thinking and ensuring consistency and rigour. Support the creation of strong case studies that demonstrate impact, maturity progression and commercial value Ensure strategy plays an active role in risk identification and scenario planning, supporting both the client and GAIN's commercial stability Agency Contribution & Thought Leadership Act as a leading voice for strategy within GAIN, shaping methodology, process and best practice across performance, owned and earned channels Share trends, innovations and platform developments across the agency to elevate strategic intelligence Champion strategic excellence in cross agency and sister agency collaborations, helping define GAIN's role within a broader ecosystem Contribute to new business initiatives with strategic leadership, frameworks and thinking that demonstrate the value of GAIN's integrated approach Qualifications 10-12+ years' experience in a digital, performance or integrated agency environment, with a proven track record in senior strategic roles shaping complex multi channel programmes Deep expertise across owned and earned channels (SEO, content, digital PR, PPC, paid media), with experience guiding or collaborating with subject matter experts to build unified strategies Demonstrable experience setting holistic digital strategies for large or complex clients, ensuring cross channel integration, clear KPIs and measurable commercial outcomes Highly analytical and insight driven, with the ability to translate data, audience behaviour, and market intelligence into actionable strategic frameworks and test and learn agendas Strong facilitation and orchestration skills, adept at aligning specialist leads behind a shared vision, ensuring cohesion rather than silos Exceptional communication and storytelling abilities, able to simplify complexity, inspire senior stakeholders, and articulate a clear strategic path forward Confident and credible with senior clients, operating as a trusted advisor invested in helping them achieve ambitious growth and maturity objectives Calm, solutions oriented and decisive, able to balance long term brand building with short term performance needs in fast moving environments Passionate about performance, brand building and integrated strategy, with a strong curiosity about emerging channels, measurement evolution and consumer behaviour Collaborative leadership style, committed to empowering specialists, raising the quality of strategic thinking and fostering an environment of continuous improvement HOW YOU'LL WORK Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve Pushing boundaries . click apply for full job details
Head of Business Performance The closing date is 25 February 2026 The Head of Business Performance leads the organisation's planning and performance framework, ensuring the effective delivery of strategic objectives. The role is responsible for coordinating organisation-wide planning, monitoring performance and efficiency, and providing strategic insight to senior leaders and the Board. Key responsibilities include leading and developing the Planning and Performance Team; overseeing long-term strategic planning and portfolio management; and supporting and deputising for the Chief Operating Officer on planning and performance matters. The post holder will work closely with Finance and Infrastructure colleagues to ensure integrated planning and robust decision making. The role also involves attending Board and Committee meetings, managing sensitive strategic information, and acting as the Senior Information Risk Officer, providing assurance that information risk is effectively managed across the organisation. Main duties of the job The Head of Business Performance is responsible for the development of the organisation's planning framework, ensuring achievement of the organisation's strategic aims, leading the strategic planning delivery and portfolio management arrangements. To manage the day-to-day activities of the Planning team, referring matters to the Chief Operating Officer as appropriate. To monitor performance and efficiency across the organisation Co ordinate organisation-wide planning and performance activities To support the Chief Operating Officer and Infrastructure in servicing the Steering Board Committee on Planning matters To deputise for the Chief Operating Officer and Infrastructure in their planning and performance role To develop the capacity and capability of the Planning and Performance Team ensuring that it is fit for purpose Long term strategic planning To attend Board and Committee meetings as requested - communication of sensitive and strategic information To perform the responsibilities of this role in a way that enhances the reputation of the organisation by ensuring the creation and delivery of its plans To undertake all duties as directed by the Chief Operating Officer, primarily in relation to Planning and Performance but also working within the Finance and Infrastructure Directorate and across the Organisation Directly accountable as the Senior Information Risk Officer. About us Please note that as an organisation NHS LPP has been hosted by Guy's & St Thomas' (GSTT) NHS Foundation Trust since 2012 and provides the legal framework and supporting services under which NHS LPP operates. However, NHS LPP is a membership organisation funded and governed by its members and not GSTT. NHS LPP staff are employed by GSTT. NHS LPP develops and manages collaborative procurement projects on behalf of its members including acute, community and mental health trusts, as well as CCGs. NHS LPP has a number of members outside of London. This role requires the postholder to manage collaborative procurement within the normal NHS membership but also work with other public sector bodies, advising and managing their procurement processes to deliver benefit to the wider public sector. The organisation will continue to develop as a centre of commercial excellence that delivers significant and sustainable cost and service improvements to all stakeholders primarily in the London NHS economy but also outside London. NHS LPP are proud to be accredited for disability awareness & Investors in People. Job responsibilities Lead the NHS LPP's performance, business intelligence and systems functions, delivering high quality insights, dashboards and reporting that drive strategic, operational and financial decision making. Develop, implement and maintain a robust Performance Management Framework and Strategy, ensuring delivery of the organisation's strategic goals, operating plan and compliance requirements. Act on behalf of the Chief Operating Officer as organisational lead for performance, holding delivery and enabling functions to account, managing performance reviews and escalating issues where required. Oversee data governance, benchmarking and advanced analytics to identify performance variation, productivity improvement and efficiency opportunities, driving progression towards upper quartile performance. Provide timely, insightful performance reporting and analysis to Executive, Board and external stakeholders to inform planning, resource allocation and risk management. Lead business development activity, including service level agreements, tender responses, commercial opportunities and stakeholder partnerships, ensuring opportunities are risk assessed, financially sustainable and aligned to strategic objectives. Support strategic service transformation through complex data analysis, modelling and forecasting, informing business cases, system wide cost reduction initiatives and collaborative working across ICBs, Trusts and partners. Ensure compliance with governance, legal, regulatory and host organisation (GSTT) requirements, maintaining effective risk management, information governance and assurance frameworks. Provide senior leadership across NHS LPP, including deputising for the Chief Operating Officer when required, leading multidisciplinary teams, managing budgets and driving a high performing, inclusive culture. Lead continuous improvement of systems, processes and policies to enhance organisational effectiveness, governance and value for members and stakeholders. Qualifications Masters/MBA level qualification or equivalent Masters in Accounting or experience or training Evidence of continual professional development Fellow of ACCA, ICAEW, CIMA or CIPFA Knowledge & Experience Extensive experience working in a senior management role within a large, multifaceted healthcare environment, or equivalent, demonstrating a successful track record of delivering effective healthcare services including staff; financial; and change management Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level, including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures. Extensive experience of working in a complex, multi agency environment and across organisational boundaries Demonstrable experience of advising the board on strategic options regarding service delivery Experience of working in different parts of the healthcare system Personal Qualities High degree of commitment to Trust values and evidence of actively modelling the associated behaviours High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude Strong sense of commitment to openness, honesty and integrity in undertaking the role. Skills & Abilities Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter relationships between own unit and other Directorates. Statistical packages such as R, Python or SPSS. Reporting packages such as Power BI or Tableau. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £99,808 to £113,803 a year Per annum - Inclusive HCA
Feb 12, 2026
Full time
Head of Business Performance The closing date is 25 February 2026 The Head of Business Performance leads the organisation's planning and performance framework, ensuring the effective delivery of strategic objectives. The role is responsible for coordinating organisation-wide planning, monitoring performance and efficiency, and providing strategic insight to senior leaders and the Board. Key responsibilities include leading and developing the Planning and Performance Team; overseeing long-term strategic planning and portfolio management; and supporting and deputising for the Chief Operating Officer on planning and performance matters. The post holder will work closely with Finance and Infrastructure colleagues to ensure integrated planning and robust decision making. The role also involves attending Board and Committee meetings, managing sensitive strategic information, and acting as the Senior Information Risk Officer, providing assurance that information risk is effectively managed across the organisation. Main duties of the job The Head of Business Performance is responsible for the development of the organisation's planning framework, ensuring achievement of the organisation's strategic aims, leading the strategic planning delivery and portfolio management arrangements. To manage the day-to-day activities of the Planning team, referring matters to the Chief Operating Officer as appropriate. To monitor performance and efficiency across the organisation Co ordinate organisation-wide planning and performance activities To support the Chief Operating Officer and Infrastructure in servicing the Steering Board Committee on Planning matters To deputise for the Chief Operating Officer and Infrastructure in their planning and performance role To develop the capacity and capability of the Planning and Performance Team ensuring that it is fit for purpose Long term strategic planning To attend Board and Committee meetings as requested - communication of sensitive and strategic information To perform the responsibilities of this role in a way that enhances the reputation of the organisation by ensuring the creation and delivery of its plans To undertake all duties as directed by the Chief Operating Officer, primarily in relation to Planning and Performance but also working within the Finance and Infrastructure Directorate and across the Organisation Directly accountable as the Senior Information Risk Officer. About us Please note that as an organisation NHS LPP has been hosted by Guy's & St Thomas' (GSTT) NHS Foundation Trust since 2012 and provides the legal framework and supporting services under which NHS LPP operates. However, NHS LPP is a membership organisation funded and governed by its members and not GSTT. NHS LPP staff are employed by GSTT. NHS LPP develops and manages collaborative procurement projects on behalf of its members including acute, community and mental health trusts, as well as CCGs. NHS LPP has a number of members outside of London. This role requires the postholder to manage collaborative procurement within the normal NHS membership but also work with other public sector bodies, advising and managing their procurement processes to deliver benefit to the wider public sector. The organisation will continue to develop as a centre of commercial excellence that delivers significant and sustainable cost and service improvements to all stakeholders primarily in the London NHS economy but also outside London. NHS LPP are proud to be accredited for disability awareness & Investors in People. Job responsibilities Lead the NHS LPP's performance, business intelligence and systems functions, delivering high quality insights, dashboards and reporting that drive strategic, operational and financial decision making. Develop, implement and maintain a robust Performance Management Framework and Strategy, ensuring delivery of the organisation's strategic goals, operating plan and compliance requirements. Act on behalf of the Chief Operating Officer as organisational lead for performance, holding delivery and enabling functions to account, managing performance reviews and escalating issues where required. Oversee data governance, benchmarking and advanced analytics to identify performance variation, productivity improvement and efficiency opportunities, driving progression towards upper quartile performance. Provide timely, insightful performance reporting and analysis to Executive, Board and external stakeholders to inform planning, resource allocation and risk management. Lead business development activity, including service level agreements, tender responses, commercial opportunities and stakeholder partnerships, ensuring opportunities are risk assessed, financially sustainable and aligned to strategic objectives. Support strategic service transformation through complex data analysis, modelling and forecasting, informing business cases, system wide cost reduction initiatives and collaborative working across ICBs, Trusts and partners. Ensure compliance with governance, legal, regulatory and host organisation (GSTT) requirements, maintaining effective risk management, information governance and assurance frameworks. Provide senior leadership across NHS LPP, including deputising for the Chief Operating Officer when required, leading multidisciplinary teams, managing budgets and driving a high performing, inclusive culture. Lead continuous improvement of systems, processes and policies to enhance organisational effectiveness, governance and value for members and stakeholders. Qualifications Masters/MBA level qualification or equivalent Masters in Accounting or experience or training Evidence of continual professional development Fellow of ACCA, ICAEW, CIMA or CIPFA Knowledge & Experience Extensive experience working in a senior management role within a large, multifaceted healthcare environment, or equivalent, demonstrating a successful track record of delivering effective healthcare services including staff; financial; and change management Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level, including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures. Extensive experience of working in a complex, multi agency environment and across organisational boundaries Demonstrable experience of advising the board on strategic options regarding service delivery Experience of working in different parts of the healthcare system Personal Qualities High degree of commitment to Trust values and evidence of actively modelling the associated behaviours High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude Strong sense of commitment to openness, honesty and integrity in undertaking the role. Skills & Abilities Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter relationships between own unit and other Directorates. Statistical packages such as R, Python or SPSS. Reporting packages such as Power BI or Tableau. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £99,808 to £113,803 a year Per annum - Inclusive HCA
Impression Digital Impression is a multi-award winning, high growth digital marketing agency based in Nottingham, London and Manchester. We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on another year of accelerated growth we're looking for a Client Performance Account Director to help us lead the charge. Our agency wouldn't be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential. Recognising that we are a part of something much bigger, we're on a mission to use business as a force for good. We're actively committed to creating a positive impact for our people, planet and community. Job Summary At Impression, Account Directors are responsible for growing our clients' businesses by matching incisive strategy with the plan to deliver it. That requires strategic smarts, a detailed knowledge of media and media strategy and the ability to build transformative partnerships with clients. You will form part of the leadership structure of our Client Teams, tasked with delivery against commercial objectives and leading strategic thinking and innovation for your clients. You will support the Client Partners for some of Impression's largest and most complex accounts. You will drive our client's business growth through gaining a deep understanding of their business needs and work in partnership with the delivery teams to ensure their KPIs are met. In addition to your direct portfolio responsibilities, you will be given direct responsibilities for owning clients across the business's portfolio. Liaising with the wider business to help ensure the same level of expert service is given to these accounts. You will directly contribute to the growth of Impression by achieving high client satisfaction scores, facilitating client contract renewals and orchestrating channel growth for your clients. To achieve this, you will be a trusted advisor to each client stakeholder and hold a complete understanding of their overall business and marketing objectives. You will have a very strong working knowledge of the search marketing landscape and you will understand who to bring into the conversation at what stage. You are the internal champion for your clients, and you will strive to ensure that they get the most value from Impression. You balance this through taking accountability of the accounts profitability, and ensuring Impression meets over and under-delivery targets. Responsibilities Client Retention & Growth Work closely with senior client stakeholders to identify and solve key marketing challenges, as well as internal collaboration with other teams at Impression to produce strategy with broad buy-in and media plans. Steer Impressions relationships with key clients and build a deep understanding of the commercial drivers of their business. Work with other team members to mark senior client stakeholders. Be responsible for every stage of the campaign planning process: interpreting a client's objectives, creating measurement frameworks, writing an incisive strategy, building testing methodologies and diagnosing performance. Lead on annual planning for key clients: set strategic direction for the year ahead, socialise it amongst Impression teams and client stakeholders and build the plan for putting it into action. Lead on all cross-channel media strategy, ensuring that investment decisions made on behalf of clients are rigorously informed by all the available data. Collaborate - and provide direction to - the activation teams, ensuring all plans are complete, accurate and innovative. Responsible for audience, market and competitor intelligence projects, ensuring that work is insightful and actionable. Deliver complex marketing problem-solving; turning solutions into strategies to present back to clients. Contribute to your Team's understanding of a client's category, brand and audience. Create repeatable and distinctive ways to share that information with the wider Impression team and ensure that the way we present is always as client-centric as possible. Commercial & KPIs Drive revenue for Impression through existing account growth and contribution to business development. Act as an important contributor for pitches: work with Client Partners on setting the pitch strategy, determining the narrative and creating a framework for other contributors to use. Ensure all client work is delivered according to the budget. Build strategic relationships with senior stakeholders, acting as counsel for key decisions about marketing investment. Drive client-centric solutions that exceed expectations and deliver tangible business value. High-Performing Culture, Team Collaboration and Inclusion Manage a client team within a client pod. Ensure all client work delivered to clients is of the highest quality and market-leading. Contribute to a culture of continuous development within the client team, and help to advance our product and offer to clients. Give feedback on requirements for training, working with Client Partners to ensure availability of required resources. Represent Impression at industry events, public speaking and thought leadership. Be a champion of Impression's values and culture, fostering a positive and inclusive work environment. Represent Impression with integrity and professionalism, both internally and externally. Competently manage your client portfolio. Have a solid understanding of the digital services we offer in order to confidently be able to discuss activity and opportunities with clients. Confidently talk clients through growth opportunities that could benefit their business and increase retainer value for Impression. Recognising where process is lacking or need improving and raising to your line manager, contributing to the creation of new processes where required. Be able to pull client insights and tangible data points, which helps articulate clients performance. Support on the management of Impression's most complex and high-value accounts, with little additional support required. Fully understand and follow Impression / CP processes and support the department by undertaking process work (updating/creating/rolling out processes). Confidently act as a first point of escalation for your team on client and work challenges, and consistently support problem-solving and resolution. Skills Full funnel marketing knowledge a must Hands on experience analysing data and spotting opportunities in a range of platforms, including: GA4 (essential) Google Search Console (essential) Google Ads Google CM360 and DV360 Exceptional interpersonal skills in order to quickly build solid relationships with clients and internal teams. A positive and creative thinker, with a passion for all things digital. Ability to lead and inspire others, internally and externally. Exceptional attention to detail and pride in any work produced. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Lives and breathes Impression values. Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands. A desire to learn new skills. Ability to think and act independently as well as collaboratively. Staying calm under pressure and demonstrating empathy and understanding to help clients who may be frustrated. Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally. Not ticking all the boxes? Don't worry, here at Impression we promote a culture of learning and development so we'll help you out! There is research to suggest that women and people of colour are less likely to apply for roles in which they don't meet 100% of the requirements but at Impression we want to ensure everyone is encouraged to apply with us. Equity, diversity and inclusion are integral to Impression's recruitment process and we are committed to ensuring your experience with us is equal, fair and non-discriminatory. Salary from £46,600 - £50,900 depending on experience (+£6k London Weighting if you live in the Greater London area) Please note, this role is a hybrid role, in line with our flexible working policy. We look to hire candidates who are no more than a 90 minute journey away from our office locations to ensure your personal time is protected and that you're able to travel into the office when necessary. What makes us different We are proud to be listed on the "Flexa 100" Most Flexible Companies to work for and to be officially recognised as a Great Place to Work . Join us on our high-growth journey and be part of a culture that prioritises your health, wellbeing and personal development. Alongside our amazing culture, here's what else makes us standout as a great employer: . click apply for full job details
Feb 12, 2026
Full time
Impression Digital Impression is a multi-award winning, high growth digital marketing agency based in Nottingham, London and Manchester. We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on another year of accelerated growth we're looking for a Client Performance Account Director to help us lead the charge. Our agency wouldn't be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential. Recognising that we are a part of something much bigger, we're on a mission to use business as a force for good. We're actively committed to creating a positive impact for our people, planet and community. Job Summary At Impression, Account Directors are responsible for growing our clients' businesses by matching incisive strategy with the plan to deliver it. That requires strategic smarts, a detailed knowledge of media and media strategy and the ability to build transformative partnerships with clients. You will form part of the leadership structure of our Client Teams, tasked with delivery against commercial objectives and leading strategic thinking and innovation for your clients. You will support the Client Partners for some of Impression's largest and most complex accounts. You will drive our client's business growth through gaining a deep understanding of their business needs and work in partnership with the delivery teams to ensure their KPIs are met. In addition to your direct portfolio responsibilities, you will be given direct responsibilities for owning clients across the business's portfolio. Liaising with the wider business to help ensure the same level of expert service is given to these accounts. You will directly contribute to the growth of Impression by achieving high client satisfaction scores, facilitating client contract renewals and orchestrating channel growth for your clients. To achieve this, you will be a trusted advisor to each client stakeholder and hold a complete understanding of their overall business and marketing objectives. You will have a very strong working knowledge of the search marketing landscape and you will understand who to bring into the conversation at what stage. You are the internal champion for your clients, and you will strive to ensure that they get the most value from Impression. You balance this through taking accountability of the accounts profitability, and ensuring Impression meets over and under-delivery targets. Responsibilities Client Retention & Growth Work closely with senior client stakeholders to identify and solve key marketing challenges, as well as internal collaboration with other teams at Impression to produce strategy with broad buy-in and media plans. Steer Impressions relationships with key clients and build a deep understanding of the commercial drivers of their business. Work with other team members to mark senior client stakeholders. Be responsible for every stage of the campaign planning process: interpreting a client's objectives, creating measurement frameworks, writing an incisive strategy, building testing methodologies and diagnosing performance. Lead on annual planning for key clients: set strategic direction for the year ahead, socialise it amongst Impression teams and client stakeholders and build the plan for putting it into action. Lead on all cross-channel media strategy, ensuring that investment decisions made on behalf of clients are rigorously informed by all the available data. Collaborate - and provide direction to - the activation teams, ensuring all plans are complete, accurate and innovative. Responsible for audience, market and competitor intelligence projects, ensuring that work is insightful and actionable. Deliver complex marketing problem-solving; turning solutions into strategies to present back to clients. Contribute to your Team's understanding of a client's category, brand and audience. Create repeatable and distinctive ways to share that information with the wider Impression team and ensure that the way we present is always as client-centric as possible. Commercial & KPIs Drive revenue for Impression through existing account growth and contribution to business development. Act as an important contributor for pitches: work with Client Partners on setting the pitch strategy, determining the narrative and creating a framework for other contributors to use. Ensure all client work is delivered according to the budget. Build strategic relationships with senior stakeholders, acting as counsel for key decisions about marketing investment. Drive client-centric solutions that exceed expectations and deliver tangible business value. High-Performing Culture, Team Collaboration and Inclusion Manage a client team within a client pod. Ensure all client work delivered to clients is of the highest quality and market-leading. Contribute to a culture of continuous development within the client team, and help to advance our product and offer to clients. Give feedback on requirements for training, working with Client Partners to ensure availability of required resources. Represent Impression at industry events, public speaking and thought leadership. Be a champion of Impression's values and culture, fostering a positive and inclusive work environment. Represent Impression with integrity and professionalism, both internally and externally. Competently manage your client portfolio. Have a solid understanding of the digital services we offer in order to confidently be able to discuss activity and opportunities with clients. Confidently talk clients through growth opportunities that could benefit their business and increase retainer value for Impression. Recognising where process is lacking or need improving and raising to your line manager, contributing to the creation of new processes where required. Be able to pull client insights and tangible data points, which helps articulate clients performance. Support on the management of Impression's most complex and high-value accounts, with little additional support required. Fully understand and follow Impression / CP processes and support the department by undertaking process work (updating/creating/rolling out processes). Confidently act as a first point of escalation for your team on client and work challenges, and consistently support problem-solving and resolution. Skills Full funnel marketing knowledge a must Hands on experience analysing data and spotting opportunities in a range of platforms, including: GA4 (essential) Google Search Console (essential) Google Ads Google CM360 and DV360 Exceptional interpersonal skills in order to quickly build solid relationships with clients and internal teams. A positive and creative thinker, with a passion for all things digital. Ability to lead and inspire others, internally and externally. Exceptional attention to detail and pride in any work produced. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Lives and breathes Impression values. Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands. A desire to learn new skills. Ability to think and act independently as well as collaboratively. Staying calm under pressure and demonstrating empathy and understanding to help clients who may be frustrated. Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally. Not ticking all the boxes? Don't worry, here at Impression we promote a culture of learning and development so we'll help you out! There is research to suggest that women and people of colour are less likely to apply for roles in which they don't meet 100% of the requirements but at Impression we want to ensure everyone is encouraged to apply with us. Equity, diversity and inclusion are integral to Impression's recruitment process and we are committed to ensuring your experience with us is equal, fair and non-discriminatory. Salary from £46,600 - £50,900 depending on experience (+£6k London Weighting if you live in the Greater London area) Please note, this role is a hybrid role, in line with our flexible working policy. We look to hire candidates who are no more than a 90 minute journey away from our office locations to ensure your personal time is protected and that you're able to travel into the office when necessary. What makes us different We are proud to be listed on the "Flexa 100" Most Flexible Companies to work for and to be officially recognised as a Great Place to Work . Join us on our high-growth journey and be part of a culture that prioritises your health, wellbeing and personal development. Alongside our amazing culture, here's what else makes us standout as a great employer: . click apply for full job details
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Communications Directorate is a multi-disciplinary team delivering the Home Office's communications strategy. We are insight-led and results-driven, and our marketing campaigns support strategic objectives using a wide range of channels. We seek to provide high quality media, rebuttal and social media services. Our Internal Communications team supports employee engagement and business transformation. Home Office Communications is insight-led, results-driven, multi-disciplinary team, and our marketing campaigns support strategic objectives using a wide range of channels. You will join a multi-disciplinary team with colleagues based across the UK, working together to deliver the Home Office's communications strategy. We believe a positive, open and supportive culture is essential to help everyone deliver their best work. We value diversity and provide an inclusive and encouraging environment for our team members. We nurture our talent and offer a broad range of learning and development opportunities to help you fulfil your potential. Job description The post will sit in the directorate's specialist marketing team who work on a range of campaigns to inform the public and/or change attitudes and behaviours, targeting a range of audiences across all media channels. As well as the opportunity to work on campaigns that improve lives and the safety and security of the UK, the successful candidate will work with some of the best media and creative agencies in the business. We are seeking an experienced and passionate Senior Marketing Manager to develop and implement marketing strategies in support of the Home Secretary's priority areas. You will have strong experience in a communications delivery role and expertise in developing and delivering integrated paid-for marketing campaigns. The successful candidate will bring experience of leading campaign activity from initial research through strategic development, creative and media planning and implementation and evaluation. They will have excellent marketing skills as well as the ability to build strong relationships with a diverse range of audiences and stakeholders. It is essential that candidates are highly organised, with an ability to work autonomously and prioritise effectively. Strong project management skills will be key. In addition, candidates should have experience of accurately managing budgets, including forecasting future spend. Key Responsibilities: Campaign development: sourcing and analysing insight to set KPIs, define audiences and inform creative and media plans. Internal and external stakeholder management: including securing approval of plans with ministers and GCS, and collaboration with policy colleagues and other specialist communications teams. Agency management: briefing, approval and evaluation of communications agency work. Implementation of communications plans: including advertising production, PR, delivery, partnerships and paid media plans. Evaluation: close working with the Insight team and research agencies to set, measure and report on KPIs and analyse results to improve future campaigns. Budget management: accurate management of campaign budgets including forecasting and payments. Contribute to development of the Marketing team: seek opportunities to promote the work of the Marketing team and improve knowledge and skills within the team. Line Management The role is likely to involve line management of Marketing Manager(s), so experience of staff management and delivery through others would be beneficial. Working Pattern This role is available on a full-time basis with the option of compressed hours working . This role is also suitable for part-time working hours, with a minimum requirement to work 4 days / 29.6 hours per week due to business requirements. We encourage applications from candidates who wish to work part-time ; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location. Person specification Essential Criteria: Experience working on multi-channel marketing campaigns from brief to delivery, including agency briefing and management, budget oversight and forecasting, creative strategy and aptitude for developing propositions, messaging and production of creative assets in various formats, media strategy, planning and implementation of integrated multi-channel media campaigns and public relations strategy and activation, including partnerships. Experience of sourcing, analysing and prioritising relevant sources of data and insight to inform campaign development and objectives as well as managing a range of data and methodologies for campaign evaluation to demonstrate impact. Demonstrated ability to lead projects independently, managing all stages of campaign delivery and directing others where required to achieve successful outcomes. Ability to collaborate with a range of internal teams and external stakeholders, who may have conflicting priorities and interests. A track record of influencing at a senior level to secure buy-in to proposals. Experienced in managing agency delivery, from briefing to performance oversight. Excellent project management skills, with the ability to work at pace across multiple priorities and experience of managing substantial budgets. Desirable Criteria: A formal marketing qualification, eg CIM, is desirable but not essential. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Insight Ideas Implementation Impact Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. Recruitment and Retention Allowance (RRA): The role attracts a Recruitment and Retention Allowance of £3800.
Feb 12, 2026
Full time
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Communications Directorate is a multi-disciplinary team delivering the Home Office's communications strategy. We are insight-led and results-driven, and our marketing campaigns support strategic objectives using a wide range of channels. We seek to provide high quality media, rebuttal and social media services. Our Internal Communications team supports employee engagement and business transformation. Home Office Communications is insight-led, results-driven, multi-disciplinary team, and our marketing campaigns support strategic objectives using a wide range of channels. You will join a multi-disciplinary team with colleagues based across the UK, working together to deliver the Home Office's communications strategy. We believe a positive, open and supportive culture is essential to help everyone deliver their best work. We value diversity and provide an inclusive and encouraging environment for our team members. We nurture our talent and offer a broad range of learning and development opportunities to help you fulfil your potential. Job description The post will sit in the directorate's specialist marketing team who work on a range of campaigns to inform the public and/or change attitudes and behaviours, targeting a range of audiences across all media channels. As well as the opportunity to work on campaigns that improve lives and the safety and security of the UK, the successful candidate will work with some of the best media and creative agencies in the business. We are seeking an experienced and passionate Senior Marketing Manager to develop and implement marketing strategies in support of the Home Secretary's priority areas. You will have strong experience in a communications delivery role and expertise in developing and delivering integrated paid-for marketing campaigns. The successful candidate will bring experience of leading campaign activity from initial research through strategic development, creative and media planning and implementation and evaluation. They will have excellent marketing skills as well as the ability to build strong relationships with a diverse range of audiences and stakeholders. It is essential that candidates are highly organised, with an ability to work autonomously and prioritise effectively. Strong project management skills will be key. In addition, candidates should have experience of accurately managing budgets, including forecasting future spend. Key Responsibilities: Campaign development: sourcing and analysing insight to set KPIs, define audiences and inform creative and media plans. Internal and external stakeholder management: including securing approval of plans with ministers and GCS, and collaboration with policy colleagues and other specialist communications teams. Agency management: briefing, approval and evaluation of communications agency work. Implementation of communications plans: including advertising production, PR, delivery, partnerships and paid media plans. Evaluation: close working with the Insight team and research agencies to set, measure and report on KPIs and analyse results to improve future campaigns. Budget management: accurate management of campaign budgets including forecasting and payments. Contribute to development of the Marketing team: seek opportunities to promote the work of the Marketing team and improve knowledge and skills within the team. Line Management The role is likely to involve line management of Marketing Manager(s), so experience of staff management and delivery through others would be beneficial. Working Pattern This role is available on a full-time basis with the option of compressed hours working . This role is also suitable for part-time working hours, with a minimum requirement to work 4 days / 29.6 hours per week due to business requirements. We encourage applications from candidates who wish to work part-time ; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location. Person specification Essential Criteria: Experience working on multi-channel marketing campaigns from brief to delivery, including agency briefing and management, budget oversight and forecasting, creative strategy and aptitude for developing propositions, messaging and production of creative assets in various formats, media strategy, planning and implementation of integrated multi-channel media campaigns and public relations strategy and activation, including partnerships. Experience of sourcing, analysing and prioritising relevant sources of data and insight to inform campaign development and objectives as well as managing a range of data and methodologies for campaign evaluation to demonstrate impact. Demonstrated ability to lead projects independently, managing all stages of campaign delivery and directing others where required to achieve successful outcomes. Ability to collaborate with a range of internal teams and external stakeholders, who may have conflicting priorities and interests. A track record of influencing at a senior level to secure buy-in to proposals. Experienced in managing agency delivery, from briefing to performance oversight. Excellent project management skills, with the ability to work at pace across multiple priorities and experience of managing substantial budgets. Desirable Criteria: A formal marketing qualification, eg CIM, is desirable but not essential. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Insight Ideas Implementation Impact Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. Recruitment and Retention Allowance (RRA): The role attracts a Recruitment and Retention Allowance of £3800.
- The opportunity to drive benefit realisation across the organisation. - The chance to drive cross-portfolio collaboration. Our Client The Welsh Ambulance Service is supported by more than 4,500 staff and volunteers, and everyone has a role to play in providing a service to patients. Services include: - Emergency Medical Service (EMS) - Responsible for responding to all urgent and emergency calls and providing appropriate pre-hospital care. - Non-Emergency Patient Transport Service - A vital part of what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres. - EMS Coordination Centres - Receive emergency and urgent calls and are responsible for the emergency dispatch of ambulance crews. - NHS 111 Wales - Provides health advice and information remotely (telephone and video) and via the website. - Support Service Departments - Play a vital role in our day-to-day work, from managing our finances and keeping our IT systems working to recruiting new staff and keeping them informed. We receive more than 500,000 emergency calls and one million 111 calls a year, and transport more than 1.3 million non-emergency patients to more than 200 treatment centres throughout Wales and England. Together, we all play a part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.The Deputy Director of Operations provides highly visible, senior leadership for the day-to-day delivery of operational, workforce, planning, quality, and financial performance across the Operations Directorate.The job description is not exhaustive, and the postholder is expected to fulfil requirements as delegated by the Executive Director of Operations. The postholder will: - Act as immediate deputy to the Executive Director of Operations, enabling increased strategic and external engagement. - Hold directorate accountability for professional standards, culture, and safeguarding, ensuring compliance with statutory requirements and delivery of high-quality, patient-focused services. - Lead the directorate's financial sustainability agenda, owning budgets, delivering cost improvement plans, and ensuring robust financial stewardship. This includes setting budgets for major areas of activity and holding accountability for several service portfolios. - Drive cross-portfolio/departmental/directorate integration, system and pathway flow, and continuous improvement, supporting the Trust's strategic objectives. - Lead major service transformation, improvement programmes, and strategic projects as delegated. This includes organisation-wide policy development and service redesign responsibilities. - Represent the Trust in internal and external forums, fostering system partnership and stakeholder engagement. - Lead directorate planning that supports the creation of strategy and the Integrated Medium-Term Plan, and develop plans that translate strategy into measurable outcomes. - Play a key role in delivering change and transformation, particularly whole-directorate change. - Work proactively with media outlets (print, radio, and TV) to promote the Trust's profile and communicate key messages. This requires providing and receiving highly complex, sensitive, and contentious information where acceptance is not assured. - Develop and sustain effective trade union partnerships. Responsibilities: Professional Standards, Culture & Safeguarding: - Set and uphold clinical, operational / performance, financial and behavioural standards across Operations. This includes responsibility for clinical service delivery standards across all operational areas. - Champion a positive, inclusive culture, embedding Trust behaviours/values and promoting psychological safety. - Ensure robust safeguarding policies and practices, compliance with Duty of Quality, Duty of Candour, Civil Contingency Act and all other regulatory requirements. - Lead on culture change programmes and organisational development initiatives. - Responsible for leading directorate-wide cultural transformation programmes. Financial Sustainability: - Own Operations Directorate budgets, lead cost improvement and efficiency plans, ensuring financial governance. - Deliver financial recovery plans, monitor expenditure, and report on financial performance, risks, and opportunities. - Ensure value for money and compliance with Trust and NHS Wales financial frameworks. - Frequent access to Oracle systems to support operational and strategic functions when acting in a deputy capacity for the Executive Director of Operations. Strategic Leadership & Transformation: - Lead and integrate the work of all Assistant Directors, aligning portfolios to strategic objectives and operational effectiveness. - Lead initiatives to enhance system and pathway flow and performance within our organisational remit, while fostering collaboration with external partners to influence broader system outcomes. - Lead major service transformation, improvement programmes, and strategic projects as delegated by the Executive Director. - Resolve conflicting expert opinions through advanced judgement and interpretation of highly complex data. - Develop and implement service/business development plans, business cases, and innovation initiatives. - Utilise analytical tools, including Excel and Power BI, on a daily basis to manage data and support informed, data-driven decision-making across Operations. Operational Oversight & Performance Management: - Ensure effective management of all operational delivery areas. - Oversee business management, risk, and audit functions, ensuring compliance with governance standards. Ensure and sustain effective governance across the directorate. - Responsible for directorate-level policy implementation and development. - Drive achievement of KPIs/targets, regulatory compliance, and continuous improvement. - Lead on EPRR, major incident response, business continuity (to fulfil Civil Contingency Act requirements) and participate in Gold/Strategic on-call rota. This includes acting autonomously during high-risk organisational scenarios. - Accountable to the Executive Director of Operations for the delivery of technical and operational service delivery within the portfolio. People Leadership: - Line manage Assistant Directors via ESR (Electronic Staff Record), booking annual leave, managing sickness absence, supporting development, succession planning, and PADR compliance. - Foster a culture of professionalism, inclusion, and continuous improvement. - Lead directorate workforce planning, talent development, and people engagement initiatives. - Provide and foster efficient and effective leadership to the Volunteer Service. - Responsible for formal HR processes, including dismissals, restructures, organisational redesign, and chairing complex casework. System Partnership & Stakeholder Engagement - Build and maintain effective relationships with internal and external partners, commissioners, regulators, and multi-agency stakeholders. - Represent the Trust at regional and national forums, promoting integrated care and system working. - Develop and sustain effective trade union partnerships as part of stakeholder engagement. - Work with the Communications Team to manage communications and organisational reputation, acting as a Trust spokesperson. - Ensure programme and project management best practices are embedded across directorate initiatives. Governance, Risk and Assurance - Ensure robust governance, risk management, and assurance frameworks are in place. - Maintain up-to-date risk registers, audit compliance, and statutory reporting. - Lead on clinical governance, patient safety, and quality improvement. - Lead on information governance, including Freedom of Information for the directorate. - Responsible for policy implementation and development for the directorate. - Contributes to organisation-wide policy development. Freedom to Act - Exercise autonomy, independent decision-making, and responsibility for interpreting and implementing policy. - Setting goals and standards for others and interpreting national policy. - Act as a role model for organisational behaviours, inclusion, and people wellbeing. - Responsible for daily use of systems and MS Teams channels to collaborate effectively and manage information within various confidential and operationally relevant WAST groups. The Successful Applicant Experience Essential: - Significant senior leadership experience in a large, complex NHS or emergency services organisation. - Proven track record of driving demonstrable improvements in professional standards, culture, safeguarding compliance, and organisational development. - Experience in financial stewardship of large budgets, delivery of efficiency/value programmes, and financial recovery. - Strategic portfolio management, operational delivery, and service transformation experience. - Experience in managing major incidents, resilience and business continuity planning, and EPRR. - Experience working with media (print, radio, TV). - Delivery of balanced financial position and agreed efficiency plans. . click apply for full job details
Feb 11, 2026
Full time
- The opportunity to drive benefit realisation across the organisation. - The chance to drive cross-portfolio collaboration. Our Client The Welsh Ambulance Service is supported by more than 4,500 staff and volunteers, and everyone has a role to play in providing a service to patients. Services include: - Emergency Medical Service (EMS) - Responsible for responding to all urgent and emergency calls and providing appropriate pre-hospital care. - Non-Emergency Patient Transport Service - A vital part of what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres. - EMS Coordination Centres - Receive emergency and urgent calls and are responsible for the emergency dispatch of ambulance crews. - NHS 111 Wales - Provides health advice and information remotely (telephone and video) and via the website. - Support Service Departments - Play a vital role in our day-to-day work, from managing our finances and keeping our IT systems working to recruiting new staff and keeping them informed. We receive more than 500,000 emergency calls and one million 111 calls a year, and transport more than 1.3 million non-emergency patients to more than 200 treatment centres throughout Wales and England. Together, we all play a part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.The Deputy Director of Operations provides highly visible, senior leadership for the day-to-day delivery of operational, workforce, planning, quality, and financial performance across the Operations Directorate.The job description is not exhaustive, and the postholder is expected to fulfil requirements as delegated by the Executive Director of Operations. The postholder will: - Act as immediate deputy to the Executive Director of Operations, enabling increased strategic and external engagement. - Hold directorate accountability for professional standards, culture, and safeguarding, ensuring compliance with statutory requirements and delivery of high-quality, patient-focused services. - Lead the directorate's financial sustainability agenda, owning budgets, delivering cost improvement plans, and ensuring robust financial stewardship. This includes setting budgets for major areas of activity and holding accountability for several service portfolios. - Drive cross-portfolio/departmental/directorate integration, system and pathway flow, and continuous improvement, supporting the Trust's strategic objectives. - Lead major service transformation, improvement programmes, and strategic projects as delegated. This includes organisation-wide policy development and service redesign responsibilities. - Represent the Trust in internal and external forums, fostering system partnership and stakeholder engagement. - Lead directorate planning that supports the creation of strategy and the Integrated Medium-Term Plan, and develop plans that translate strategy into measurable outcomes. - Play a key role in delivering change and transformation, particularly whole-directorate change. - Work proactively with media outlets (print, radio, and TV) to promote the Trust's profile and communicate key messages. This requires providing and receiving highly complex, sensitive, and contentious information where acceptance is not assured. - Develop and sustain effective trade union partnerships. Responsibilities: Professional Standards, Culture & Safeguarding: - Set and uphold clinical, operational / performance, financial and behavioural standards across Operations. This includes responsibility for clinical service delivery standards across all operational areas. - Champion a positive, inclusive culture, embedding Trust behaviours/values and promoting psychological safety. - Ensure robust safeguarding policies and practices, compliance with Duty of Quality, Duty of Candour, Civil Contingency Act and all other regulatory requirements. - Lead on culture change programmes and organisational development initiatives. - Responsible for leading directorate-wide cultural transformation programmes. Financial Sustainability: - Own Operations Directorate budgets, lead cost improvement and efficiency plans, ensuring financial governance. - Deliver financial recovery plans, monitor expenditure, and report on financial performance, risks, and opportunities. - Ensure value for money and compliance with Trust and NHS Wales financial frameworks. - Frequent access to Oracle systems to support operational and strategic functions when acting in a deputy capacity for the Executive Director of Operations. Strategic Leadership & Transformation: - Lead and integrate the work of all Assistant Directors, aligning portfolios to strategic objectives and operational effectiveness. - Lead initiatives to enhance system and pathway flow and performance within our organisational remit, while fostering collaboration with external partners to influence broader system outcomes. - Lead major service transformation, improvement programmes, and strategic projects as delegated by the Executive Director. - Resolve conflicting expert opinions through advanced judgement and interpretation of highly complex data. - Develop and implement service/business development plans, business cases, and innovation initiatives. - Utilise analytical tools, including Excel and Power BI, on a daily basis to manage data and support informed, data-driven decision-making across Operations. Operational Oversight & Performance Management: - Ensure effective management of all operational delivery areas. - Oversee business management, risk, and audit functions, ensuring compliance with governance standards. Ensure and sustain effective governance across the directorate. - Responsible for directorate-level policy implementation and development. - Drive achievement of KPIs/targets, regulatory compliance, and continuous improvement. - Lead on EPRR, major incident response, business continuity (to fulfil Civil Contingency Act requirements) and participate in Gold/Strategic on-call rota. This includes acting autonomously during high-risk organisational scenarios. - Accountable to the Executive Director of Operations for the delivery of technical and operational service delivery within the portfolio. People Leadership: - Line manage Assistant Directors via ESR (Electronic Staff Record), booking annual leave, managing sickness absence, supporting development, succession planning, and PADR compliance. - Foster a culture of professionalism, inclusion, and continuous improvement. - Lead directorate workforce planning, talent development, and people engagement initiatives. - Provide and foster efficient and effective leadership to the Volunteer Service. - Responsible for formal HR processes, including dismissals, restructures, organisational redesign, and chairing complex casework. System Partnership & Stakeholder Engagement - Build and maintain effective relationships with internal and external partners, commissioners, regulators, and multi-agency stakeholders. - Represent the Trust at regional and national forums, promoting integrated care and system working. - Develop and sustain effective trade union partnerships as part of stakeholder engagement. - Work with the Communications Team to manage communications and organisational reputation, acting as a Trust spokesperson. - Ensure programme and project management best practices are embedded across directorate initiatives. Governance, Risk and Assurance - Ensure robust governance, risk management, and assurance frameworks are in place. - Maintain up-to-date risk registers, audit compliance, and statutory reporting. - Lead on clinical governance, patient safety, and quality improvement. - Lead on information governance, including Freedom of Information for the directorate. - Responsible for policy implementation and development for the directorate. - Contributes to organisation-wide policy development. Freedom to Act - Exercise autonomy, independent decision-making, and responsibility for interpreting and implementing policy. - Setting goals and standards for others and interpreting national policy. - Act as a role model for organisational behaviours, inclusion, and people wellbeing. - Responsible for daily use of systems and MS Teams channels to collaborate effectively and manage information within various confidential and operationally relevant WAST groups. The Successful Applicant Experience Essential: - Significant senior leadership experience in a large, complex NHS or emergency services organisation. - Proven track record of driving demonstrable improvements in professional standards, culture, safeguarding compliance, and organisational development. - Experience in financial stewardship of large budgets, delivery of efficiency/value programmes, and financial recovery. - Strategic portfolio management, operational delivery, and service transformation experience. - Experience in managing major incidents, resilience and business continuity planning, and EPRR. - Experience working with media (print, radio, TV). - Delivery of balanced financial position and agreed efficiency plans. . click apply for full job details
Associate Director of Organisational Development, Culture & Leadership The closing date is 22 February 2026. University Hospitals Dorset NHS Foundation Trust employs around 10,000 staff and delivers highly regarded healthcare services to local communities. We are undergoing an ambitious period of transformation, including major investment in our hospital estate, service redesign, and a clear focus on delivering sustainable, high quality care for the future. At the heart of this transformation is our People agenda and the ambition to be a Great Place to Work, underpinned by inclusive leadership, strong engagement, and a culture that supports our people to deliver their best for patients. You will be joining the Trust at a pivotal time, working within a newly forming Senior Leadership team led by the Chief People Officer, who brings extensive experience across the public and private sectors, national leadership roles within NHS England, and a strong track record in leading complex change, shaping people strategy (including the People Promise), and championing inclusive leadership. The People Directorate plays a critical role in enabling the workforce to thrive and supporting excellent patient care. Following the coming together of local hospitals, the development of the Patient First improvement strategy, expanded pan-Dorset collaboration, and the imminent introduction of a new electronic patient record system, there is an exciting programme of work ahead and a genuine opportunity to contribute to the next phase of the Trust's transformation. Main duties of the job This is a senior Trustwide leadership role, operating at executive level, with accountability for shaping and leading the organisation's organisational development, culture, leadership and inclusion agenda. As Associate Director of Organisational Development, Culture and Leadership, you will provide enterprise level leadership for how culture, leadership capability, engagement, talent and inclusion are developed and sustained across the Trust. You will act as the Trust's senior professional expert in organisational development and culture, ensuring these agendas are fully integrated into corporate strategy, decision making and delivery. Working as part of the Trust's senior leadership community, you will advise, influence and support the Executive Team and Board, ensuring organisational development and culture are positioned as critical enablers of quality, safety, workforce sustainability and performance. You will also act as a senior system leader, representing UHD with authority at regional and national level and contributing to wider system leadership and collaboration. The role provides senior leadership to the Organisational Development, Leadership and Equality, Diversity and Inclusion teams, including the Freedom to Speak Up Guardians, and will deputise for the Chief People Officer within the portfolio as required. About us This role offers a unique opportunity to shape the culture and leadership of a major NHS organisation at a pivotal point in its transformation, with visible impact on patient care, staff experience and organisational sustainability. You will join a supportive and ambitious executive leadership environment, with genuine scope to influence strategy, culture and long-term outcomes. The Trust offers the full NHS benefits package, including generous annual leave and pension arrangements. UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process. Job responsibilities Shape and lead the Trusts organisational development, culture and engagement strategies, ensuring alignment with the Trusts mission, values and long-term strategic objectives. Provide executive leadership for the cultural elements that complement the Patient First Improvement Programme, enabling new and improved ways of working across UHD and the wider Integrated Care System. Lead the development and delivery of Trustwide leadership and management development strategies, aligned to the NHS Leadership Compact and Trust values. Establish and oversee a systematic approach to talent management and succession planning for critical roles, including the delivery of a Trustwide Talent Management Strategy. Act as the Trusts senior lead for Equality, Diversity and Inclusion, ensuring EDI principles are embedded across organisational development, leadership, engagement and culture. Provide executive oversight of the Trusts staff engagement approach, including the annual NHS Staff Survey and pulse surveys, ensuring insight is translated into meaningful, sustained improvement. Build and maintain strong internal and external partnerships, influencing senior leaders and system partners to support organisational effectiveness, leadership maturity and cultural change. You will be a highly credible, enterprise-level leader,with the presence, judgement and authority to operate confidently at Executive Board and system level. You will bring: Extensive experience of leading organisational development, culture change and leadership development at scale within a complex organisation. A strong track record of shaping and delivering Trustwide OD and cultural strategies with measurable impact. Experience of advising, influencing and supporting Executive leaders and senior stakeholders. Highly developed leadership, coaching and facilitation skills, with the ability to lead other senior leaders and specialist teams. A clear and demonstrable commitment to equality, diversity and inclusion, and to embedding inclusive practice at organisational level. A Masters qualification (or equivalent experience) and CIPD membership (or equivalent) are required. Our closing date for applications is midnight on Sunday 22nd February 2026 Shortlisting will take place on Monday 23rd February 2026 We will be contacting applicants from Tuesday the 24th February 2026 onwards The selection process will take place on Thursday 12th March 2026 or Friday 13th March 2026 - please ensure you are available on these dates Person Specification Experience Significant experience working in organisational development, organisational design, leadership development, learning or workforce roles within a large, complex, multi-professional organisation Extensive, successful track record of leading large-scale organisational development strategies and interventions, including cultural change and leadership development Substantial senior HR/OD experience operating at a very senior level, including working closely with and influencing Executive team members Experience of managing teams and holding budgetary responsibility Experience of chairing, reporting to, or presenting at senior committees or boards Qualifications Master's qualification or equivalent experience. Fellow or Member of the Chartered Institute of Personnel and Development (CIPD) or equivalent. Specialist OD, leadership development or learning qualification. Knowledge Specialist knowledge of organisational development, organisational design and leadership development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospitals Dorset NHS Foundation Trust
Feb 11, 2026
Full time
Associate Director of Organisational Development, Culture & Leadership The closing date is 22 February 2026. University Hospitals Dorset NHS Foundation Trust employs around 10,000 staff and delivers highly regarded healthcare services to local communities. We are undergoing an ambitious period of transformation, including major investment in our hospital estate, service redesign, and a clear focus on delivering sustainable, high quality care for the future. At the heart of this transformation is our People agenda and the ambition to be a Great Place to Work, underpinned by inclusive leadership, strong engagement, and a culture that supports our people to deliver their best for patients. You will be joining the Trust at a pivotal time, working within a newly forming Senior Leadership team led by the Chief People Officer, who brings extensive experience across the public and private sectors, national leadership roles within NHS England, and a strong track record in leading complex change, shaping people strategy (including the People Promise), and championing inclusive leadership. The People Directorate plays a critical role in enabling the workforce to thrive and supporting excellent patient care. Following the coming together of local hospitals, the development of the Patient First improvement strategy, expanded pan-Dorset collaboration, and the imminent introduction of a new electronic patient record system, there is an exciting programme of work ahead and a genuine opportunity to contribute to the next phase of the Trust's transformation. Main duties of the job This is a senior Trustwide leadership role, operating at executive level, with accountability for shaping and leading the organisation's organisational development, culture, leadership and inclusion agenda. As Associate Director of Organisational Development, Culture and Leadership, you will provide enterprise level leadership for how culture, leadership capability, engagement, talent and inclusion are developed and sustained across the Trust. You will act as the Trust's senior professional expert in organisational development and culture, ensuring these agendas are fully integrated into corporate strategy, decision making and delivery. Working as part of the Trust's senior leadership community, you will advise, influence and support the Executive Team and Board, ensuring organisational development and culture are positioned as critical enablers of quality, safety, workforce sustainability and performance. You will also act as a senior system leader, representing UHD with authority at regional and national level and contributing to wider system leadership and collaboration. The role provides senior leadership to the Organisational Development, Leadership and Equality, Diversity and Inclusion teams, including the Freedom to Speak Up Guardians, and will deputise for the Chief People Officer within the portfolio as required. About us This role offers a unique opportunity to shape the culture and leadership of a major NHS organisation at a pivotal point in its transformation, with visible impact on patient care, staff experience and organisational sustainability. You will join a supportive and ambitious executive leadership environment, with genuine scope to influence strategy, culture and long-term outcomes. The Trust offers the full NHS benefits package, including generous annual leave and pension arrangements. UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process. Job responsibilities Shape and lead the Trusts organisational development, culture and engagement strategies, ensuring alignment with the Trusts mission, values and long-term strategic objectives. Provide executive leadership for the cultural elements that complement the Patient First Improvement Programme, enabling new and improved ways of working across UHD and the wider Integrated Care System. Lead the development and delivery of Trustwide leadership and management development strategies, aligned to the NHS Leadership Compact and Trust values. Establish and oversee a systematic approach to talent management and succession planning for critical roles, including the delivery of a Trustwide Talent Management Strategy. Act as the Trusts senior lead for Equality, Diversity and Inclusion, ensuring EDI principles are embedded across organisational development, leadership, engagement and culture. Provide executive oversight of the Trusts staff engagement approach, including the annual NHS Staff Survey and pulse surveys, ensuring insight is translated into meaningful, sustained improvement. Build and maintain strong internal and external partnerships, influencing senior leaders and system partners to support organisational effectiveness, leadership maturity and cultural change. You will be a highly credible, enterprise-level leader,with the presence, judgement and authority to operate confidently at Executive Board and system level. You will bring: Extensive experience of leading organisational development, culture change and leadership development at scale within a complex organisation. A strong track record of shaping and delivering Trustwide OD and cultural strategies with measurable impact. Experience of advising, influencing and supporting Executive leaders and senior stakeholders. Highly developed leadership, coaching and facilitation skills, with the ability to lead other senior leaders and specialist teams. A clear and demonstrable commitment to equality, diversity and inclusion, and to embedding inclusive practice at organisational level. A Masters qualification (or equivalent experience) and CIPD membership (or equivalent) are required. Our closing date for applications is midnight on Sunday 22nd February 2026 Shortlisting will take place on Monday 23rd February 2026 We will be contacting applicants from Tuesday the 24th February 2026 onwards The selection process will take place on Thursday 12th March 2026 or Friday 13th March 2026 - please ensure you are available on these dates Person Specification Experience Significant experience working in organisational development, organisational design, leadership development, learning or workforce roles within a large, complex, multi-professional organisation Extensive, successful track record of leading large-scale organisational development strategies and interventions, including cultural change and leadership development Substantial senior HR/OD experience operating at a very senior level, including working closely with and influencing Executive team members Experience of managing teams and holding budgetary responsibility Experience of chairing, reporting to, or presenting at senior committees or boards Qualifications Master's qualification or equivalent experience. Fellow or Member of the Chartered Institute of Personnel and Development (CIPD) or equivalent. Specialist OD, leadership development or learning qualification. Knowledge Specialist knowledge of organisational development, organisational design and leadership development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospitals Dorset NHS Foundation Trust
The opportunity to drive benefit realisation across the organisation. The chance to drive cross-portfolio collaboration. About Our Client The Welsh Ambulance Service is supported by more than 4,500 staff and volunteers, and everyone has a role to play in providing a service to patients. Our services include: Emergency Medical Service (EMS) - Responsible for responding to all urgent and emergency calls and providing appropriate pre-hospital care. Non-Emergency Patient Transport Service - A vital part of what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres. EMS Coordination Centres - Receive emergency and urgent calls and are responsible for the emergency dispatch of ambulance crews. NHS 111 Wales - Provides health advice and information remotely (telephone and video) and via the website. Support Service Departments - Play a vital role in our day-to-day work, from managing our finances and keeping our IT systems working to recruiting new staff and keeping them informed. We receive more than 500,000 emergency calls and one million 111 calls a year, and transport more than 1.3 million non-emergency patients to more than 200 treatment centres throughout Wales and England. Together, we all play a part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.The Deputy Director of Operations provides highly visible, senior leadership for the day-to-day delivery of operational, workforce, planning, quality, and financial performance across the Operations Directorate.The job description is not exhaustive, and the postholder is expected to fulfil requirements as delegated by the Executive Director of Operations. The postholder will: Act as immediate deputy to the Executive Director of Operations, enabling increased strategic and external engagement. Hold directorate accountability for professional standards, culture, and safeguarding, ensuring compliance with statutory requirements and delivery of high-quality, patient-focused services. Lead the directorate's financial sustainability agenda, owning budgets, delivering cost improvement plans, and ensuring robust financial stewardship. This includes setting budgets for major areas of activity and holding accountability for several service portfolios. Drive cross-portfolio/departmental/directorate integration, system and pathway flow, and continuous improvement, supporting the Trust's strategic objectives. Lead major service transformation, improvement programmes, and strategic projects as delegated. This includes organisation-wide policy development and service redesign responsibilities. Represent the Trust in internal and external forums, fostering system partnership and stakeholder engagement. Lead directorate planning that supports the creation of strategy and the Integrated Medium-Term Plan, and develop plans that translate strategy into measurable outcomes. Play a key role in delivering change and transformation, particularly whole-directorate change. Work proactively with media outlets (print, radio, and TV) to promote the Trust's profile and communicate key messages. This requires providing and receiving highly complex, sensitive, and contentious information where acceptance is not assured. Develop and sustain effective trade union partnerships. Job Description Responsibilities: Professional Standards, Culture & Safeguarding Set and uphold clinical, operational / performance, financial and behavioural standards across Operations. This includes responsibility for clinical service delivery standards across all operational areas. Champion a positive, inclusive culture, embedding Trust behaviours/values and promoting psychological safety. Ensure robust safeguarding policies and practices, compliance with Duty of Quality, Duty of Candour, Civil Contingency Act and all other regulatory requirements. Lead on culture change programmes and organisational development initiatives. Responsible for leading directorate-wide cultural transformation programmes. Financial Sustainability Own Operations Directorate budgets, lead cost improvement and efficiency plans, ensuring financial governance. Deliver financial recovery plans, monitor expenditure, and report on financial performance, risks, and opportunities. Ensure value for money and compliance with Trust and NHS Wales financial frameworks. Frequent access to Oracle systems to support operational and strategic functions when acting in a deputy capacity for the Executive Director of Operations. Strategic Leadership & Transformation Lead and integrate the work of all Assistant Directors, aligning portfolios to strategic objectives and operational effectiveness. Lead initiatives to enhance system and pathway flow and performance within our organisational remit, while fostering collaboration with external partners to influence broader system outcomes. Lead major service transformation, improvement programmes, and strategic projects as delegated by the Executive Director. Resolve conflicting expert opinions through advanced judgement and interpretation of highly complex data. Develop and implement service/business development plans, business cases, and innovation initiatives. Utilise analytical tools, including Excel and Power BI, on a daily basis to manage data and support informed, data-driven decision-making across Operations. Operational Oversight & Performance Management Ensure effective management of all operational delivery areas. Oversee business management, risk, and audit functions, ensuring compliance with governance standards. Ensure and sustain effective governance across the directorate. Responsible for directorate-level policy implementation and development. Drive achievement of KPIs/targets, regulatory compliance, and continuous improvement. Lead on EPRR, major incident response, business continuity (to fulfil Civil Contingency Act requirements) and participate in Gold/Strategic on-call rota. This includes acting autonomously during high-risk organisational scenarios. Accountable to the Executive Director of Operations for the delivery of technical and operational service delivery within the portfolio. People Leadership Line manage Assistant Directors via ESR (Electronic Staff Record), booking annual leave, managing sickness absence, supporting development, succession planning, and PADR compliance. Foster a culture of professionalism, inclusion, and continuous improvement. Lead directorate workforce planning, talent development, and people engagement initiatives. Provide and foster efficient and effective leadership to the Volunteer Service. Responsible for formal HR processes, including dismissals, restructures, organisational redesign, and chairing complex casework. System Partnership & Stakeholder Engagement Build and maintain effective relationships with internal and external partners, commissioners, regulators, and multi-agency stakeholders. Represent the Trust at regional and national forums, promoting integrated care and system working. Develop and sustain effective trade union partnerships as part of stakeholder engagement. Work with the Communications Team to manage communications and organisational reputation, acting as a Trust spokesperson. Ensure programme and project management best practices are embedded across directorate initiatives. Governance, Risk and Assurance Ensure robust governance, risk management, and assurance frameworks are in place. Maintain up-to-date risk registers, audit compliance, and statutory reporting. Lead on clinical governance, patient safety, and quality improvement. Lead on information governance, including Freedom of Information for the directorate. Responsible for policy implementation and development for the directorate. Contributes to organisation-wide policy development. Freedom to Act Exercise autonomy, independent decision-making, and responsibility for interpreting and implementing policy. Setting goals and standards for others and interpreting national policy. Act as a role model for organisational behaviours, inclusion, and people wellbeing. Responsible for daily use of systems and MS Teams channels to collaborate effectively and manage information within various confidential and operationally relevant WAST groups. The Successful Applicant Experience Essential: Significant senior leadership experience in a large, complex NHS or emergency services organisation. Proven track record of driving demonstrable improvements in professional standards, culture, safeguarding compliance, and organisational development. Experience in financial stewardship of large budgets, delivery of efficiency/value programmes, and financial recovery. Strategic portfolio management, operational delivery, and service transformation experience. Experience in managing major incidents, resilience and business continuity planning, and EPRR. Experience working with media (print, radio, TV). Delivery of balanced financial position and agreed efficiency plans. . click apply for full job details
Feb 11, 2026
Full time
The opportunity to drive benefit realisation across the organisation. The chance to drive cross-portfolio collaboration. About Our Client The Welsh Ambulance Service is supported by more than 4,500 staff and volunteers, and everyone has a role to play in providing a service to patients. Our services include: Emergency Medical Service (EMS) - Responsible for responding to all urgent and emergency calls and providing appropriate pre-hospital care. Non-Emergency Patient Transport Service - A vital part of what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres. EMS Coordination Centres - Receive emergency and urgent calls and are responsible for the emergency dispatch of ambulance crews. NHS 111 Wales - Provides health advice and information remotely (telephone and video) and via the website. Support Service Departments - Play a vital role in our day-to-day work, from managing our finances and keeping our IT systems working to recruiting new staff and keeping them informed. We receive more than 500,000 emergency calls and one million 111 calls a year, and transport more than 1.3 million non-emergency patients to more than 200 treatment centres throughout Wales and England. Together, we all play a part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.The Deputy Director of Operations provides highly visible, senior leadership for the day-to-day delivery of operational, workforce, planning, quality, and financial performance across the Operations Directorate.The job description is not exhaustive, and the postholder is expected to fulfil requirements as delegated by the Executive Director of Operations. The postholder will: Act as immediate deputy to the Executive Director of Operations, enabling increased strategic and external engagement. Hold directorate accountability for professional standards, culture, and safeguarding, ensuring compliance with statutory requirements and delivery of high-quality, patient-focused services. Lead the directorate's financial sustainability agenda, owning budgets, delivering cost improvement plans, and ensuring robust financial stewardship. This includes setting budgets for major areas of activity and holding accountability for several service portfolios. Drive cross-portfolio/departmental/directorate integration, system and pathway flow, and continuous improvement, supporting the Trust's strategic objectives. Lead major service transformation, improvement programmes, and strategic projects as delegated. This includes organisation-wide policy development and service redesign responsibilities. Represent the Trust in internal and external forums, fostering system partnership and stakeholder engagement. Lead directorate planning that supports the creation of strategy and the Integrated Medium-Term Plan, and develop plans that translate strategy into measurable outcomes. Play a key role in delivering change and transformation, particularly whole-directorate change. Work proactively with media outlets (print, radio, and TV) to promote the Trust's profile and communicate key messages. This requires providing and receiving highly complex, sensitive, and contentious information where acceptance is not assured. Develop and sustain effective trade union partnerships. Job Description Responsibilities: Professional Standards, Culture & Safeguarding Set and uphold clinical, operational / performance, financial and behavioural standards across Operations. This includes responsibility for clinical service delivery standards across all operational areas. Champion a positive, inclusive culture, embedding Trust behaviours/values and promoting psychological safety. Ensure robust safeguarding policies and practices, compliance with Duty of Quality, Duty of Candour, Civil Contingency Act and all other regulatory requirements. Lead on culture change programmes and organisational development initiatives. Responsible for leading directorate-wide cultural transformation programmes. Financial Sustainability Own Operations Directorate budgets, lead cost improvement and efficiency plans, ensuring financial governance. Deliver financial recovery plans, monitor expenditure, and report on financial performance, risks, and opportunities. Ensure value for money and compliance with Trust and NHS Wales financial frameworks. Frequent access to Oracle systems to support operational and strategic functions when acting in a deputy capacity for the Executive Director of Operations. Strategic Leadership & Transformation Lead and integrate the work of all Assistant Directors, aligning portfolios to strategic objectives and operational effectiveness. Lead initiatives to enhance system and pathway flow and performance within our organisational remit, while fostering collaboration with external partners to influence broader system outcomes. Lead major service transformation, improvement programmes, and strategic projects as delegated by the Executive Director. Resolve conflicting expert opinions through advanced judgement and interpretation of highly complex data. Develop and implement service/business development plans, business cases, and innovation initiatives. Utilise analytical tools, including Excel and Power BI, on a daily basis to manage data and support informed, data-driven decision-making across Operations. Operational Oversight & Performance Management Ensure effective management of all operational delivery areas. Oversee business management, risk, and audit functions, ensuring compliance with governance standards. Ensure and sustain effective governance across the directorate. Responsible for directorate-level policy implementation and development. Drive achievement of KPIs/targets, regulatory compliance, and continuous improvement. Lead on EPRR, major incident response, business continuity (to fulfil Civil Contingency Act requirements) and participate in Gold/Strategic on-call rota. This includes acting autonomously during high-risk organisational scenarios. Accountable to the Executive Director of Operations for the delivery of technical and operational service delivery within the portfolio. People Leadership Line manage Assistant Directors via ESR (Electronic Staff Record), booking annual leave, managing sickness absence, supporting development, succession planning, and PADR compliance. Foster a culture of professionalism, inclusion, and continuous improvement. Lead directorate workforce planning, talent development, and people engagement initiatives. Provide and foster efficient and effective leadership to the Volunteer Service. Responsible for formal HR processes, including dismissals, restructures, organisational redesign, and chairing complex casework. System Partnership & Stakeholder Engagement Build and maintain effective relationships with internal and external partners, commissioners, regulators, and multi-agency stakeholders. Represent the Trust at regional and national forums, promoting integrated care and system working. Develop and sustain effective trade union partnerships as part of stakeholder engagement. Work with the Communications Team to manage communications and organisational reputation, acting as a Trust spokesperson. Ensure programme and project management best practices are embedded across directorate initiatives. Governance, Risk and Assurance Ensure robust governance, risk management, and assurance frameworks are in place. Maintain up-to-date risk registers, audit compliance, and statutory reporting. Lead on clinical governance, patient safety, and quality improvement. Lead on information governance, including Freedom of Information for the directorate. Responsible for policy implementation and development for the directorate. Contributes to organisation-wide policy development. Freedom to Act Exercise autonomy, independent decision-making, and responsibility for interpreting and implementing policy. Setting goals and standards for others and interpreting national policy. Act as a role model for organisational behaviours, inclusion, and people wellbeing. Responsible for daily use of systems and MS Teams channels to collaborate effectively and manage information within various confidential and operationally relevant WAST groups. The Successful Applicant Experience Essential: Significant senior leadership experience in a large, complex NHS or emergency services organisation. Proven track record of driving demonstrable improvements in professional standards, culture, safeguarding compliance, and organisational development. Experience in financial stewardship of large budgets, delivery of efficiency/value programmes, and financial recovery. Strategic portfolio management, operational delivery, and service transformation experience. Experience in managing major incidents, resilience and business continuity planning, and EPRR. Experience working with media (print, radio, TV). Delivery of balanced financial position and agreed efficiency plans. . click apply for full job details
Job Title: Communications Manager Reporting to: Executive Director, working closely with the Peer Engagement Manager and Operations Manager. About the Worker Support Centre The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy. We support migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. About the role : The Communications Manager is an exciting new role responsible for developing and delivering high-quality, strategic communications that raises awareness of WSC's mission, strengthens its reputation, and engages key audiences including workers, supporters, funders, partners, staff, and the wider public. Significantly, the role will be responsible for helping WSC build a movement supporting people working on tied and temporary visas in Scotland, influencing change and achieving fair work for all through strategic, values-focused and worker-led public communications. The role balances strategic planning with hands-on delivery, ensuring consistent, compelling, and inclusive storytelling across all channels. We seek to deliver goal-oriented storytelling focused on changing behaviour and policy towards a Scotland that welcomes every worker and we want to find someone with the knowledge, experience and expertise to lead this exciting work. Key Responsibilities Communications Strategy & Planning Develop and implement an integrated communications strategy aligned with the charity's mission, values, and organisational goals. Amplify people who have migrated to Scotland's voices in public narratives and as part of a broader movement for change. Develop progressive, values-led storytelling on people living in Scotland on tied and temporary visas, specifically in seasonal agriculture and social care. Help build a committed movement to exert pressure on policy makers and employers to ensure equal treatment for people who have migrated to Scotland. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty. Translate complex or sensitive issues into clear, accessible, and engaging content. Plan and deliver communications activity that supports fundraising, advocacy, service delivery, and organisational growth. Content & Channel Management Create high-quality content across digital, print, and offline channels (website, social media, email, reports, campaigns, newsletter, marketing materials) Ensure brand consistency, tone of voice, and messaging across all communications in line with WSC's strategic communications toolkit Manage and maintain WSC's website and digital platforms Media & External Relations Build and maintain relationships with journalists, media outlets, and sector partners. Identify and secure media opportunities to raise WSC's profile and grow the movement of individuals and organisations that stand in solidarity with all workers. Draft press releases, briefings, statements, and reactive lines as require. Participation Work in partnership with WSC colleagues and ensure all communication is aligned with organisational priorities. Co-produce communications outputs with workers by prioritising their voices, interests and concerns, resulting in high-quality content. Stakeholder Engagement Work collaboratively with policy, operational colleagues and senior leadership to ensure communications support organisational priorities Support communications for key stakeholders including donors, trustees, partners, and workers Work collaboratively with other partner organisations and community groups at local, regional and national level to amplify messaging and movement building work. Management & Governance Monitor, evaluate, and report on communications performance Maintain up to date communications databases including segmenting contacts on Mailchimp and other contact databases. Ensure all communications comply with legal, regulatory, and safeguarding requirements including with reference to data protection and charity law. Person Specification Type of Knowledge/skills WSC organisational knowledge, and/or knowledge of the issues we work on: labour rights, migrant rights, organising, anti-trafficking and human rights. ESSENTIAL. Significant experience in a communications role with demonstrable track record of amplifying issues and leading the debate. ESSENTIAL Proven ability to develop and deliver effective communications strategies - ESSENTIAL Excellent written and verbal communication skills, with strong editorial judgment - ESSENTIAL Experience managing digital channels, including websites and social media - ESSENTIAL Ability to tailor messages for diverse audiences and stakeholders - ESSENTIAL Strong project management skills, with the ability to manage multiple priorities - ESSENTIAL Experience working collaboratively across teams and with senior stakeholders - ESSENTIAL Experience in media relations and press office activity - ESSENTIAL Understanding of fundraising, advocacy, and/or public engagement communications - ESSENTIAL Experience managing or mentoring junior staff - DESIRABLE Knowledge of accessible and inclusive communications and values-led, ethical storytelling - ESSENTIAL Familiarity with analytics tools and performance measurement - ESSENTIAL Lived experience of precarious work and/or the immigration system - DESIRABLE Intermediate level or above of languages spoken by workers WSC partners with, eg Russian, Filipino, Spanish.- DESIRABLE Qualifications: Degree or equivalent professional experience in Communications, Marketing, Journalism, Public Relations, Media, English, or a related field
Feb 11, 2026
Full time
Job Title: Communications Manager Reporting to: Executive Director, working closely with the Peer Engagement Manager and Operations Manager. About the Worker Support Centre The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work - no matter our job or nationality. WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy. We support migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities. About the role : The Communications Manager is an exciting new role responsible for developing and delivering high-quality, strategic communications that raises awareness of WSC's mission, strengthens its reputation, and engages key audiences including workers, supporters, funders, partners, staff, and the wider public. Significantly, the role will be responsible for helping WSC build a movement supporting people working on tied and temporary visas in Scotland, influencing change and achieving fair work for all through strategic, values-focused and worker-led public communications. The role balances strategic planning with hands-on delivery, ensuring consistent, compelling, and inclusive storytelling across all channels. We seek to deliver goal-oriented storytelling focused on changing behaviour and policy towards a Scotland that welcomes every worker and we want to find someone with the knowledge, experience and expertise to lead this exciting work. Key Responsibilities Communications Strategy & Planning Develop and implement an integrated communications strategy aligned with the charity's mission, values, and organisational goals. Amplify people who have migrated to Scotland's voices in public narratives and as part of a broader movement for change. Develop progressive, values-led storytelling on people living in Scotland on tied and temporary visas, specifically in seasonal agriculture and social care. Help build a committed movement to exert pressure on policy makers and employers to ensure equal treatment for people who have migrated to Scotland. Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty. Translate complex or sensitive issues into clear, accessible, and engaging content. Plan and deliver communications activity that supports fundraising, advocacy, service delivery, and organisational growth. Content & Channel Management Create high-quality content across digital, print, and offline channels (website, social media, email, reports, campaigns, newsletter, marketing materials) Ensure brand consistency, tone of voice, and messaging across all communications in line with WSC's strategic communications toolkit Manage and maintain WSC's website and digital platforms Media & External Relations Build and maintain relationships with journalists, media outlets, and sector partners. Identify and secure media opportunities to raise WSC's profile and grow the movement of individuals and organisations that stand in solidarity with all workers. Draft press releases, briefings, statements, and reactive lines as require. Participation Work in partnership with WSC colleagues and ensure all communication is aligned with organisational priorities. Co-produce communications outputs with workers by prioritising their voices, interests and concerns, resulting in high-quality content. Stakeholder Engagement Work collaboratively with policy, operational colleagues and senior leadership to ensure communications support organisational priorities Support communications for key stakeholders including donors, trustees, partners, and workers Work collaboratively with other partner organisations and community groups at local, regional and national level to amplify messaging and movement building work. Management & Governance Monitor, evaluate, and report on communications performance Maintain up to date communications databases including segmenting contacts on Mailchimp and other contact databases. Ensure all communications comply with legal, regulatory, and safeguarding requirements including with reference to data protection and charity law. Person Specification Type of Knowledge/skills WSC organisational knowledge, and/or knowledge of the issues we work on: labour rights, migrant rights, organising, anti-trafficking and human rights. ESSENTIAL. Significant experience in a communications role with demonstrable track record of amplifying issues and leading the debate. ESSENTIAL Proven ability to develop and deliver effective communications strategies - ESSENTIAL Excellent written and verbal communication skills, with strong editorial judgment - ESSENTIAL Experience managing digital channels, including websites and social media - ESSENTIAL Ability to tailor messages for diverse audiences and stakeholders - ESSENTIAL Strong project management skills, with the ability to manage multiple priorities - ESSENTIAL Experience working collaboratively across teams and with senior stakeholders - ESSENTIAL Experience in media relations and press office activity - ESSENTIAL Understanding of fundraising, advocacy, and/or public engagement communications - ESSENTIAL Experience managing or mentoring junior staff - DESIRABLE Knowledge of accessible and inclusive communications and values-led, ethical storytelling - ESSENTIAL Familiarity with analytics tools and performance measurement - ESSENTIAL Lived experience of precarious work and/or the immigration system - DESIRABLE Intermediate level or above of languages spoken by workers WSC partners with, eg Russian, Filipino, Spanish.- DESIRABLE Qualifications: Degree or equivalent professional experience in Communications, Marketing, Journalism, Public Relations, Media, English, or a related field
Head of Pay & Employment Services Hub The closing date is 22 February 2026 Are you ready to lead the transformation of employment services in one of the UK's largest NHS Trusts? We are seeking an experienced and visionary leader to head our integrated Employment Services Hub, driving innovation and excellence in pay, pensions, and benefits for our diverse workforce. We are looking for someone who: Holds an IPPM Diploma or equivalent postgraduate qualification, with advanced theoretical knowledge of payroll. Has extensive, up-to-date knowledge of employment legislation, HR best practice, and proven experience managing payroll services. Demonstrates excellent communication, leadership, and change management skills. Is adept at contract management, analysis of complex data, and problem solving. Shows commitment to equality, diversity, and inclusion, treating all individuals with dignity and respect. Is robust, adaptable, and able to manage a demanding workload with competing priorities. Main duties of the job As the Head of Pay & Employment Services Hub, you will: Lead the transition to a modern, technology driven Employment Services Hub, ensuring efficient, customer focused service delivery. Provide strategic direction and leadership to Operational People Services and Pay Services, maximizing efficiency and performance. Manage a significant budget and oversee multiple contracts, including external payroll, expenses, and benefits providers. Develop and implement policies, service improvements, and business cases for future investment. Ensure compliance with statutory requirements, NHS policies, and audit standards. Act as the Trust's expert on pay, pensions, and benefits, providing guidance and assurance on best practices and regulations. Foster a team based culture focused on professionalism, continuous improvement, and customer satisfaction. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (). We have four primary goals: high quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: Job responsibilities Please see attached job description and person specification for full details and for more information please contact:- Charlotte Whyman, Associate Director Operational People Services on Person Specification Commitment to Trust Values and Behaviours Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications IPPM Diploma or post grad diploma level of equivalent experience Advanced theoretical knowledge of payroll acquired through qualification or experience Experience Have extensive up to date knowledge of employment legislation, terms and conditions of employment and HR best practice Proven experience of managing and delivering a payroll service Contract management of an external payroll provider Communication and relationship skills Excellent communication skills, to be able to communicate at all levels with a professional and non bias manner, and be able to liaise, advise and interact as appropriate, with staff at all levels within and external to the Trust Proven ability to develop professional working relationships with all stakeholders Proven ability to lead, develop and motivate a team, along with the ability to apply change management Ability to deal with people in complex, confrontational and highly emotive situations and gain engagement in a resistant environment Ability to build consensus amongst varied and challenging stakeholder groups Demonstrate the capability to motivate collaboration Analytical and Judgement skills Ability to deal with highly complex organisational issues and make recommendations Ability to complete analysis of complex data/reports/legislation effectively despite frequent interruptions needing immediate attention Us initiative and analysis of data to inform decision making Problem solving and creative thinking skills with the ability to explain things in a clear and concise way Ability to deal with ambiguity and respond confidently with matters that do not fall within previous experience/remit Skills Advanced keyboard skills Ability to write and present committee papers Attention to detail and accuracy Planning and organisation skills Formulate and adjust plans or strategies to ensure deliverance due to the broad range of complex activities and ongoing work programmes Ability to plan over short and long term timescales and tolerate high levels of uncertainty Robust, with the ability to balance priorities and meet personal and departmental targets with a fluctuating and demanding workload Ability to work to tight deadlines and to manage a large number of conflicting and frequently changing priorities Ability to develop new ways of working using planning, facilitation, collaboration and capacity planning and continuous improvement skills Equality, Diversity and Inclusion Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Other requirements specific to the role On site presence Ability to travel to different sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospitals of Leicester NHS Trust £76,965 to £88,682 a yearPer annum/ pro rota for part time hours
Feb 10, 2026
Full time
Head of Pay & Employment Services Hub The closing date is 22 February 2026 Are you ready to lead the transformation of employment services in one of the UK's largest NHS Trusts? We are seeking an experienced and visionary leader to head our integrated Employment Services Hub, driving innovation and excellence in pay, pensions, and benefits for our diverse workforce. We are looking for someone who: Holds an IPPM Diploma or equivalent postgraduate qualification, with advanced theoretical knowledge of payroll. Has extensive, up-to-date knowledge of employment legislation, HR best practice, and proven experience managing payroll services. Demonstrates excellent communication, leadership, and change management skills. Is adept at contract management, analysis of complex data, and problem solving. Shows commitment to equality, diversity, and inclusion, treating all individuals with dignity and respect. Is robust, adaptable, and able to manage a demanding workload with competing priorities. Main duties of the job As the Head of Pay & Employment Services Hub, you will: Lead the transition to a modern, technology driven Employment Services Hub, ensuring efficient, customer focused service delivery. Provide strategic direction and leadership to Operational People Services and Pay Services, maximizing efficiency and performance. Manage a significant budget and oversee multiple contracts, including external payroll, expenses, and benefits providers. Develop and implement policies, service improvements, and business cases for future investment. Ensure compliance with statutory requirements, NHS policies, and audit standards. Act as the Trust's expert on pay, pensions, and benefits, providing guidance and assurance on best practices and regulations. Foster a team based culture focused on professionalism, continuous improvement, and customer satisfaction. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (). We have four primary goals: high quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: Job responsibilities Please see attached job description and person specification for full details and for more information please contact:- Charlotte Whyman, Associate Director Operational People Services on Person Specification Commitment to Trust Values and Behaviours Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications IPPM Diploma or post grad diploma level of equivalent experience Advanced theoretical knowledge of payroll acquired through qualification or experience Experience Have extensive up to date knowledge of employment legislation, terms and conditions of employment and HR best practice Proven experience of managing and delivering a payroll service Contract management of an external payroll provider Communication and relationship skills Excellent communication skills, to be able to communicate at all levels with a professional and non bias manner, and be able to liaise, advise and interact as appropriate, with staff at all levels within and external to the Trust Proven ability to develop professional working relationships with all stakeholders Proven ability to lead, develop and motivate a team, along with the ability to apply change management Ability to deal with people in complex, confrontational and highly emotive situations and gain engagement in a resistant environment Ability to build consensus amongst varied and challenging stakeholder groups Demonstrate the capability to motivate collaboration Analytical and Judgement skills Ability to deal with highly complex organisational issues and make recommendations Ability to complete analysis of complex data/reports/legislation effectively despite frequent interruptions needing immediate attention Us initiative and analysis of data to inform decision making Problem solving and creative thinking skills with the ability to explain things in a clear and concise way Ability to deal with ambiguity and respond confidently with matters that do not fall within previous experience/remit Skills Advanced keyboard skills Ability to write and present committee papers Attention to detail and accuracy Planning and organisation skills Formulate and adjust plans or strategies to ensure deliverance due to the broad range of complex activities and ongoing work programmes Ability to plan over short and long term timescales and tolerate high levels of uncertainty Robust, with the ability to balance priorities and meet personal and departmental targets with a fluctuating and demanding workload Ability to work to tight deadlines and to manage a large number of conflicting and frequently changing priorities Ability to develop new ways of working using planning, facilitation, collaboration and capacity planning and continuous improvement skills Equality, Diversity and Inclusion Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Other requirements specific to the role On site presence Ability to travel to different sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospitals of Leicester NHS Trust £76,965 to £88,682 a yearPer annum/ pro rota for part time hours
Job Profile Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success. You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success. Key Responsibilities: Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid s mission and objectives. Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans. Line manage and develop a high-performing team, including staff, volunteers and interns. Build and maintain relationships with consultants, agencies and pro bono partners. Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact. Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support. Oversee public fundraising strategy across multiple income streams. Lead design and delivery of internal and external appeals, campaigns and donor stewardship. Identify new funding opportunities, partnerships and innovation in engagement. Oversee the full range of Afghanaid s event portfolio, and attend relevant events to represent Afghanaid; Ensure effective CRM management, data integrity and financial reconciliation. Serve as brand guardian, ensuring consistency and evolution of Afghanaid s identity. Oversee creation and execution of integrated communications and marketing plans. Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral. Manage website optimisation, SEO and analytics to drive engagement and conversions. Lead innovation in digital marketing, email campaigns and supporter journeys. Advise leadership on reputation management and crisis communications. Develop media policies and act as spokesperson when required. Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates. Promote Afghanaid s thought leadership through strategic storytelling and public commentary. Commission and direct multimedia content to strengthen organisational storytelling. Lead content planning, production and performance analysis. Champion participatory storytelling approaches and creative innovation. Undertake any other duties as and when required by the line director. PERSON SPECIFICATION You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion. Education/ Training Master s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years experience). Work Experience At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years experience directly managing staff. Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies. Experience in growing audiences, engagement and/or income streams. Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context. Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency. Experience managing and monitoring a tight budget. Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content. Experience running full-funnel, multi-channel marketing strategies including paid advertising. Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks. Experience supervising, organising, motivating and developing staff. In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising. Professional Skills, Competencies, Values and Attitudes Afghanaid s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions. Specifically, the holder of this position should also demonstrate the following: Essential Fluent in spoken and written English. Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset. Experience securing five or six figure gifts from funders; Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions. Experience using Salesforce CRM and Marketing Cloud Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership. Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal. Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation. Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues. Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation. Capable of working independently as well as collaboratively, both in leading a team and as part of the team. Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change. Desirable Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan Strategic understanding of UK and global fundraising landscapes and emerging giving trends. Proven ability to represent an organisation publicly with confidence, professionalism and credibility. Experience guiding senior leaders or trustees on media, communications and reputational matters. Skilled in crisis communications and reputation management. Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations. Experience developing high-value corporate or media partnerships. Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances. The Organisation Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans. Other Information Afghanaid s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid . click apply for full job details
Feb 10, 2026
Full time
Job Profile Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success. You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success. Key Responsibilities: Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid s mission and objectives. Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans. Line manage and develop a high-performing team, including staff, volunteers and interns. Build and maintain relationships with consultants, agencies and pro bono partners. Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact. Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support. Oversee public fundraising strategy across multiple income streams. Lead design and delivery of internal and external appeals, campaigns and donor stewardship. Identify new funding opportunities, partnerships and innovation in engagement. Oversee the full range of Afghanaid s event portfolio, and attend relevant events to represent Afghanaid; Ensure effective CRM management, data integrity and financial reconciliation. Serve as brand guardian, ensuring consistency and evolution of Afghanaid s identity. Oversee creation and execution of integrated communications and marketing plans. Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral. Manage website optimisation, SEO and analytics to drive engagement and conversions. Lead innovation in digital marketing, email campaigns and supporter journeys. Advise leadership on reputation management and crisis communications. Develop media policies and act as spokesperson when required. Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates. Promote Afghanaid s thought leadership through strategic storytelling and public commentary. Commission and direct multimedia content to strengthen organisational storytelling. Lead content planning, production and performance analysis. Champion participatory storytelling approaches and creative innovation. Undertake any other duties as and when required by the line director. PERSON SPECIFICATION You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion. Education/ Training Master s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years experience). Work Experience At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years experience directly managing staff. Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies. Experience in growing audiences, engagement and/or income streams. Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context. Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency. Experience managing and monitoring a tight budget. Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content. Experience running full-funnel, multi-channel marketing strategies including paid advertising. Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks. Experience supervising, organising, motivating and developing staff. In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising. Professional Skills, Competencies, Values and Attitudes Afghanaid s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions. Specifically, the holder of this position should also demonstrate the following: Essential Fluent in spoken and written English. Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset. Experience securing five or six figure gifts from funders; Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions. Experience using Salesforce CRM and Marketing Cloud Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership. Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal. Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation. Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues. Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation. Capable of working independently as well as collaboratively, both in leading a team and as part of the team. Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change. Desirable Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan Strategic understanding of UK and global fundraising landscapes and emerging giving trends. Proven ability to represent an organisation publicly with confidence, professionalism and credibility. Experience guiding senior leaders or trustees on media, communications and reputational matters. Skilled in crisis communications and reputation management. Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations. Experience developing high-value corporate or media partnerships. Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances. The Organisation Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans. Other Information Afghanaid s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid . click apply for full job details
Identity & Access Management - Authentication Services Product Owner Corporate Title: Vice President Division: Group CTO Department: Group Platform Services and Engineering Location: London, UK (Hybrid) Company Overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Role/Department Overview We are seeking an experienced Authentication Services and Directory Services Product Owner to lead the strategic development and management of our comprehensive enterprise identity infrastructure. This role will drive the product roadmap for both authentication services and directory services, including Microsoft Entra ID (formerly Azure AD), Active Directory, LDAP, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Microsoft Authenticator implementations across hybrid and cloud environments. The Product Owner will work closely with a dedicated Technical Lead who provides deep technical expertise and architectural guidance. Key Responsibilities Product Strategy & Vision Define and execute integrated product strategy for authentication services and directory infrastructure. Develop comprehensive roadmaps that align directory services with authentication and identity management solutions. Drive modernization initiatives from legacy directory services to cloud-first identity platforms. Establish enterprise-wide identity and directory service standards and governance frameworks. Align directory and authentication services with business objectives, security requirements, and digital transformation goals. Directory Services Leadership Own the strategic direction for enterprise directory services architecture and evolution. Partner with Technical Lead to translate business requirements into technical directory service solutions. Drive directory modernization projects including cloud migration and hybrid identity scenarios. Drive directory service standards and data governance policies. Lead directory consolidation, cleanup, and decommissioning projects to reduce technical debt. Authentication Services Management Drive enterprise authentication strategy including passwordless and modern authentication adoption. Collaborate with Tech Lead on Entra ID implementation strategy including conditional access and identity governance. Manage SSO strategy and implementation across enterprise applications and cloud services. Lead MFA deployment strategies and Microsoft Authenticator rollout initiatives. Define authentication business requirements and success criteria for technical implementation. Business & Strategic Focus Work with Tech Lead to ensure technical feasibility of product roadmap initiatives. Translate complex technical solutions into business value propositions and ROI analysis. Coordinate cross-platform identity federation requirements with technical implementation details. Drive business case development for identity infrastructure investments and modernization projects. Manage vendor relationships and contract negotiations while leveraging Tech Lead's technical evaluation. Stakeholder Management & Governance Collaborate with IT security, infrastructure, application development, and business teams. Partner with business units to understand directory and authentication requirements. Work closely with Microsoft and other vendors on product roadmaps and strategic initiatives. Present product updates, ROI analysis, and strategic recommendations to executive leadership. Establish identity governance committees and change management processes. Product Development & Operations Manage integrated product backlog for directory services and authentication initiatives. Define user stories, acceptance criteria, and business success metrics for identity projects. Partner with Tech Lead to ensure technical requirements are properly captured and prioritized. Drive automation initiatives for directory maintenance, user lifecycle, and access management. Coordinate capacity planning and business continuity requirements with technical implementation. Performance & Business Outcomes Establish KPIs and business metrics for directory services and authentication platform success. Monitor business impact of identity infrastructure including user productivity and security posture. Drive continuous improvement initiatives based on business outcomes and user feedback. Manage stakeholder communication during incidents while Tech Lead handles technical resolution. Oversee budget management and cost optimization for identity services. Compliance & Risk Management Ensure directory services and authentication solutions meet regulatory and compliance requirements. Collaborate with security and legal teams on identity-related risk assessments. Drive implementation of governance policies and business process improvements. Manage audit coordination, compliance reporting, and regulatory documentation. Oversee business aspects of privileged access management and administrative delegation models. Skills, Experience, Qualifications and Knowledge Required Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred. Considerable experience across Identity and Access Management disciplines, including a focus on Authentication solutions. Previous experience operating as a Product Owner, driving a backlog of prioritized work. Proven experience in working with financial institutions, understanding regulatory compliance, and security requirements. Strong knowledge of identity protocols (e.g., SAML, OAuth, OpenID Connect) and enterprise security frameworks. Excellent analytical, problem-solving, and communication skills. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Nomura Competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government has taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer.
Feb 10, 2026
Full time
Identity & Access Management - Authentication Services Product Owner Corporate Title: Vice President Division: Group CTO Department: Group Platform Services and Engineering Location: London, UK (Hybrid) Company Overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Role/Department Overview We are seeking an experienced Authentication Services and Directory Services Product Owner to lead the strategic development and management of our comprehensive enterprise identity infrastructure. This role will drive the product roadmap for both authentication services and directory services, including Microsoft Entra ID (formerly Azure AD), Active Directory, LDAP, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Microsoft Authenticator implementations across hybrid and cloud environments. The Product Owner will work closely with a dedicated Technical Lead who provides deep technical expertise and architectural guidance. Key Responsibilities Product Strategy & Vision Define and execute integrated product strategy for authentication services and directory infrastructure. Develop comprehensive roadmaps that align directory services with authentication and identity management solutions. Drive modernization initiatives from legacy directory services to cloud-first identity platforms. Establish enterprise-wide identity and directory service standards and governance frameworks. Align directory and authentication services with business objectives, security requirements, and digital transformation goals. Directory Services Leadership Own the strategic direction for enterprise directory services architecture and evolution. Partner with Technical Lead to translate business requirements into technical directory service solutions. Drive directory modernization projects including cloud migration and hybrid identity scenarios. Drive directory service standards and data governance policies. Lead directory consolidation, cleanup, and decommissioning projects to reduce technical debt. Authentication Services Management Drive enterprise authentication strategy including passwordless and modern authentication adoption. Collaborate with Tech Lead on Entra ID implementation strategy including conditional access and identity governance. Manage SSO strategy and implementation across enterprise applications and cloud services. Lead MFA deployment strategies and Microsoft Authenticator rollout initiatives. Define authentication business requirements and success criteria for technical implementation. Business & Strategic Focus Work with Tech Lead to ensure technical feasibility of product roadmap initiatives. Translate complex technical solutions into business value propositions and ROI analysis. Coordinate cross-platform identity federation requirements with technical implementation details. Drive business case development for identity infrastructure investments and modernization projects. Manage vendor relationships and contract negotiations while leveraging Tech Lead's technical evaluation. Stakeholder Management & Governance Collaborate with IT security, infrastructure, application development, and business teams. Partner with business units to understand directory and authentication requirements. Work closely with Microsoft and other vendors on product roadmaps and strategic initiatives. Present product updates, ROI analysis, and strategic recommendations to executive leadership. Establish identity governance committees and change management processes. Product Development & Operations Manage integrated product backlog for directory services and authentication initiatives. Define user stories, acceptance criteria, and business success metrics for identity projects. Partner with Tech Lead to ensure technical requirements are properly captured and prioritized. Drive automation initiatives for directory maintenance, user lifecycle, and access management. Coordinate capacity planning and business continuity requirements with technical implementation. Performance & Business Outcomes Establish KPIs and business metrics for directory services and authentication platform success. Monitor business impact of identity infrastructure including user productivity and security posture. Drive continuous improvement initiatives based on business outcomes and user feedback. Manage stakeholder communication during incidents while Tech Lead handles technical resolution. Oversee budget management and cost optimization for identity services. Compliance & Risk Management Ensure directory services and authentication solutions meet regulatory and compliance requirements. Collaborate with security and legal teams on identity-related risk assessments. Drive implementation of governance policies and business process improvements. Manage audit coordination, compliance reporting, and regulatory documentation. Oversee business aspects of privileged access management and administrative delegation models. Skills, Experience, Qualifications and Knowledge Required Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred. Considerable experience across Identity and Access Management disciplines, including a focus on Authentication solutions. Previous experience operating as a Product Owner, driving a backlog of prioritized work. Proven experience in working with financial institutions, understanding regulatory compliance, and security requirements. Strong knowledge of identity protocols (e.g., SAML, OAuth, OpenID Connect) and enterprise security frameworks. Excellent analytical, problem-solving, and communication skills. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Nomura Competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government has taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer.
Are you keen to lead exciting transformational and strategicchange with the 10-year neighbourhood plan for Primary and community services? An exciting opportunity is available to join West KentPrimary Care (WKPC) as a Head of Operations & Strategy. We are seeking an experienced andvisionary individual to lead our clinical and operational teams ensuring thedelivery of exceptional patient care. We are looking for an enthusiastic andself-driven individual who is a team player, with strong leadership skills,excellent communication skills and a professionalapproach that demonstrates our values. The post holder will lead, direct,and manage the development ofstrategic and operational policy within WKPC, whilst remaining responsible foroverseeing day-to-day operations delivered by clinical service managers. Incollaboration with the Chief Executive Officer (CEO) and the Senior management team (SMT) the post holderwill lead the development of new services whilst considering futureopportunities to expand WKPC to support primary care. We are happy to facilitate informal discussions about therole. Please contact us and ask for Claire Ratnayake (Chief Executive Officer) Successful candidates will be invited to a panelinterview with a presentation element. Main duties of the job The post holder will be pivotal to overseeingand implementing change to ensure WKPC continues to support practices/Primarycare networks as they move into neighborhoods working with other local systemproviders in West Kent such as the Kent Community Health Trust, the MentalHealth Trust, the voluntary sector and the local authority. WKPC willlook to support Primary care to display and engage with a collaborative integratedapproach across services, ensuring innovation and creativity is always presentwithin transformation of services. This is an exciting time tojoin WKPC during a period of strategic growth and expansion. The post holder willhave the opportunity to lead on major collaborative activities across the West Kent footprint andwork in partnership with providers across the Health Care Partnership (HCP). This post will report into the CEOand support the Director of Finance and Director of Nursing & Quality whoform the SMT. They will also work closely with the governance, workforce anddigital teams to communicate and embed strategic direction and organisationalchange in West Kent community and Primary care services. You will participate inthe manager on-call arrangements to ensure that effective leadership is inplace to support the delivery of safe operational services. About us West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for. Our Values: Respect Kindness Communication What we can offer: Favourable terms and conditions Match NHS Annual Leave entitlement NEST and NHS Pension A comprehensive induction into the company followed by a local induction to introduce you to the role Training, support, and development in your career Flexible working arrangements Recognition via Employee of the Month scheme Wellbeing support and Employee Assistance Programme Due to travel requirements for the role it would be beneficial for applicants to have a full driving license Office Contact: Job responsibilities Lead strategic planning,operational oversight, and implementation of comprehensive service strategiesintegrating digital, financial, workforce, and governance aims. Track progressagainst objectives and ensure benefits realisation Oversee day-to-day operations offederation services (e.g. Post-Viral, frailty pathways, diabetes, UTC support, enhancedaccess), monitor KPIs such as referral volumes, waiting times, utilisation, andsavings Bid/Tender Process and ContractManagement. Lead preparation and submission of bids/tenders for new services,manage full contract lifecycle including negotiation, SLAs with ICB/Externalpartners, performance reporting, renewals, and compliance with CQC/NHS Englandstandards Line manage Clinical ServicesManagers/Leads/Operations/Admin/pharmacy staff. Support recruitment, training,appraisals, caseloads, and contingency planning for peaks/troughs, personaldevelopment and, where appropriate, resolve any disciplinary or capabilityissues Drive service transitions, digitaltransformation (EMIS/CoordinateRx/EPR), MDT coordination, and qualityimprovements Chair operational groups, maintainand monitor operational risk registers (operational/strategic risks), supportincident investigations, and present Board-level reports onperformance/risks/mitigations. Person Specification Qualifications Degree or similar Qualification in Health/Management or related subject Advanced programme and project management skills including Prince 2 or equivalent Current professional registration Leadership qualification or extensive experience in leadership roles Experience Senior operations leadership in NHS primary care/PCN/ICB Complex pathways and performance turnaround Board-level reporting transformational change in sensitive environments Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 10, 2026
Full time
Are you keen to lead exciting transformational and strategicchange with the 10-year neighbourhood plan for Primary and community services? An exciting opportunity is available to join West KentPrimary Care (WKPC) as a Head of Operations & Strategy. We are seeking an experienced andvisionary individual to lead our clinical and operational teams ensuring thedelivery of exceptional patient care. We are looking for an enthusiastic andself-driven individual who is a team player, with strong leadership skills,excellent communication skills and a professionalapproach that demonstrates our values. The post holder will lead, direct,and manage the development ofstrategic and operational policy within WKPC, whilst remaining responsible foroverseeing day-to-day operations delivered by clinical service managers. Incollaboration with the Chief Executive Officer (CEO) and the Senior management team (SMT) the post holderwill lead the development of new services whilst considering futureopportunities to expand WKPC to support primary care. We are happy to facilitate informal discussions about therole. Please contact us and ask for Claire Ratnayake (Chief Executive Officer) Successful candidates will be invited to a panelinterview with a presentation element. Main duties of the job The post holder will be pivotal to overseeingand implementing change to ensure WKPC continues to support practices/Primarycare networks as they move into neighborhoods working with other local systemproviders in West Kent such as the Kent Community Health Trust, the MentalHealth Trust, the voluntary sector and the local authority. WKPC willlook to support Primary care to display and engage with a collaborative integratedapproach across services, ensuring innovation and creativity is always presentwithin transformation of services. This is an exciting time tojoin WKPC during a period of strategic growth and expansion. The post holder willhave the opportunity to lead on major collaborative activities across the West Kent footprint andwork in partnership with providers across the Health Care Partnership (HCP). This post will report into the CEOand support the Director of Finance and Director of Nursing & Quality whoform the SMT. They will also work closely with the governance, workforce anddigital teams to communicate and embed strategic direction and organisationalchange in West Kent community and Primary care services. You will participate inthe manager on-call arrangements to ensure that effective leadership is inplace to support the delivery of safe operational services. About us West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for. Our Values: Respect Kindness Communication What we can offer: Favourable terms and conditions Match NHS Annual Leave entitlement NEST and NHS Pension A comprehensive induction into the company followed by a local induction to introduce you to the role Training, support, and development in your career Flexible working arrangements Recognition via Employee of the Month scheme Wellbeing support and Employee Assistance Programme Due to travel requirements for the role it would be beneficial for applicants to have a full driving license Office Contact: Job responsibilities Lead strategic planning,operational oversight, and implementation of comprehensive service strategiesintegrating digital, financial, workforce, and governance aims. Track progressagainst objectives and ensure benefits realisation Oversee day-to-day operations offederation services (e.g. Post-Viral, frailty pathways, diabetes, UTC support, enhancedaccess), monitor KPIs such as referral volumes, waiting times, utilisation, andsavings Bid/Tender Process and ContractManagement. Lead preparation and submission of bids/tenders for new services,manage full contract lifecycle including negotiation, SLAs with ICB/Externalpartners, performance reporting, renewals, and compliance with CQC/NHS Englandstandards Line manage Clinical ServicesManagers/Leads/Operations/Admin/pharmacy staff. Support recruitment, training,appraisals, caseloads, and contingency planning for peaks/troughs, personaldevelopment and, where appropriate, resolve any disciplinary or capabilityissues Drive service transitions, digitaltransformation (EMIS/CoordinateRx/EPR), MDT coordination, and qualityimprovements Chair operational groups, maintainand monitor operational risk registers (operational/strategic risks), supportincident investigations, and present Board-level reports onperformance/risks/mitigations. Person Specification Qualifications Degree or similar Qualification in Health/Management or related subject Advanced programme and project management skills including Prince 2 or equivalent Current professional registration Leadership qualification or extensive experience in leadership roles Experience Senior operations leadership in NHS primary care/PCN/ICB Complex pathways and performance turnaround Board-level reporting transformational change in sensitive environments Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Buckinghamshire Council
Aylesbury, Buckinghamshire
Climate Response Team Leader Location: Aylesbury Overview The Climate Response Team Leader is responsible for managing and developing the Climate Response Team, which provides expert technical and professional services in relation to climate change mitigation and adaptation, and sustainable energy initiatives. This is an excellent opportunity for those who are passionate about addressing climate change, and have personnel and comprehensive climate change mitigation/adaptation project management experience, to join an innovative and dynamic team. It's expected that the individual chosen for the role will build on the impressive progress made so far regarding the Bucks Tree Mission; domestic energy saving projects (e.g. the Warm Homes Local Grant) and other schemes; and the council's Climate Change & Air Quality Strategy, pursuant to helping achieve net-zero carbon ambitions. About us The Climate Change and Flood Risk Management (CCFRM Team) is part of the Planning, Growth and Sustainability Directorate at Buckinghamshire Council and manages the council's response to climate change as well as managing flood risk in Buckinghamshire. The Team is composed of the Climate Response Team, the Domestic Resource Efficiency Service, the Flood Management Team, the Sustainable Drainage Team, Project Groundwater, and the Capital Flood Programme Team. The CCFRM Team helps households reduce their energy consumption and carbon emissions; manages a large tree planting programme; delivers the council's Climate Change and Air Quality Strategy and the statutory duties of the Lead Local Flood Authority (LLFA) under the Flood and Water Management Act (2010) and Land Drainage Act (1991) ; develops and delivers a wide range of flood management and research projects; and guides the flood management approach regarding large infrastructure projects. The Climate Response Team is currently made up of four full time officers and a team leader. The Climate Response Team Leader is responsible for leading the Team's activity, which includes the management of significant projects and programmes; policy development; data and information analyses and reporting; and securing and managing funding. The Team Leader is also tasked with ensuring that the Team works effectively with a broad range of internal and external stakeholders, providing information, advice and support to enable others to respond to climate change and ensure that climate change impacts are considered in the delivery of all council services. Implementing new/improved service aspects to help enhance the Team's performance; and contributing to the development of plans and strategies relevant the service area are important aspects of the role. About the role The main responsibilities and duties of the Climate Response Team Leader include: Leading and managing the Climate Response Team, and complex projects and programmes addressing climate change and energy sustainability. Effectively managing budgets (revenue and capital), funding, contracts and resources. Supporting the design, development and implementation of new/improved service aspects to help achieve the commitments in the council's Climate Change & Air Quality Strategy and enhance the Team's performance and reputation. Building and maintaining good working relationships, and communicating and consulting effectively with all stakeholders to ensure integrated service delivery. For full details please see the attached job summary. About you We are looking for an individual with significant initiative, and strategic and political awareness, that has substantial career experience regarding the successful delivery of climate change mitigation and adaptation projects/programmes. You will have expert knowledge of the policies, legislation, solutions, and national and local targets relating to climate change; and excellent commercial awareness with a history of successfully managing budgets and achieving targets. Procurement and contract management, and excellent communication, customer service, ICT, planning, and analysis skills are essential. You will need to be able to manage a complex workload, be educated to degree level and have had experience of coordinating partnership working, managing staff, and developing procedures and policies. Other information Please see the attached job summary for further information about the role. As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office at least two days a week. Closing date: 03/03/26. Interview date: To be confirmed. Interview-type / process: In person at Walton Street Offices, Walton Street, Aylesbury, Bucks, HP20 1UA. If you would like to have an informal conversation with the recruiting manager, please contact Alexander Beckett, Climate Change and Flood Risk Manager, via email: This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) Nacro. We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
Feb 10, 2026
Full time
Climate Response Team Leader Location: Aylesbury Overview The Climate Response Team Leader is responsible for managing and developing the Climate Response Team, which provides expert technical and professional services in relation to climate change mitigation and adaptation, and sustainable energy initiatives. This is an excellent opportunity for those who are passionate about addressing climate change, and have personnel and comprehensive climate change mitigation/adaptation project management experience, to join an innovative and dynamic team. It's expected that the individual chosen for the role will build on the impressive progress made so far regarding the Bucks Tree Mission; domestic energy saving projects (e.g. the Warm Homes Local Grant) and other schemes; and the council's Climate Change & Air Quality Strategy, pursuant to helping achieve net-zero carbon ambitions. About us The Climate Change and Flood Risk Management (CCFRM Team) is part of the Planning, Growth and Sustainability Directorate at Buckinghamshire Council and manages the council's response to climate change as well as managing flood risk in Buckinghamshire. The Team is composed of the Climate Response Team, the Domestic Resource Efficiency Service, the Flood Management Team, the Sustainable Drainage Team, Project Groundwater, and the Capital Flood Programme Team. The CCFRM Team helps households reduce their energy consumption and carbon emissions; manages a large tree planting programme; delivers the council's Climate Change and Air Quality Strategy and the statutory duties of the Lead Local Flood Authority (LLFA) under the Flood and Water Management Act (2010) and Land Drainage Act (1991) ; develops and delivers a wide range of flood management and research projects; and guides the flood management approach regarding large infrastructure projects. The Climate Response Team is currently made up of four full time officers and a team leader. The Climate Response Team Leader is responsible for leading the Team's activity, which includes the management of significant projects and programmes; policy development; data and information analyses and reporting; and securing and managing funding. The Team Leader is also tasked with ensuring that the Team works effectively with a broad range of internal and external stakeholders, providing information, advice and support to enable others to respond to climate change and ensure that climate change impacts are considered in the delivery of all council services. Implementing new/improved service aspects to help enhance the Team's performance; and contributing to the development of plans and strategies relevant the service area are important aspects of the role. About the role The main responsibilities and duties of the Climate Response Team Leader include: Leading and managing the Climate Response Team, and complex projects and programmes addressing climate change and energy sustainability. Effectively managing budgets (revenue and capital), funding, contracts and resources. Supporting the design, development and implementation of new/improved service aspects to help achieve the commitments in the council's Climate Change & Air Quality Strategy and enhance the Team's performance and reputation. Building and maintaining good working relationships, and communicating and consulting effectively with all stakeholders to ensure integrated service delivery. For full details please see the attached job summary. About you We are looking for an individual with significant initiative, and strategic and political awareness, that has substantial career experience regarding the successful delivery of climate change mitigation and adaptation projects/programmes. You will have expert knowledge of the policies, legislation, solutions, and national and local targets relating to climate change; and excellent commercial awareness with a history of successfully managing budgets and achieving targets. Procurement and contract management, and excellent communication, customer service, ICT, planning, and analysis skills are essential. You will need to be able to manage a complex workload, be educated to degree level and have had experience of coordinating partnership working, managing staff, and developing procedures and policies. Other information Please see the attached job summary for further information about the role. As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office at least two days a week. Closing date: 03/03/26. Interview date: To be confirmed. Interview-type / process: In person at Walton Street Offices, Walton Street, Aylesbury, Bucks, HP20 1UA. If you would like to have an informal conversation with the recruiting manager, please contact Alexander Beckett, Climate Change and Flood Risk Manager, via email: This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) Nacro. We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
Job TitleDirector of People Operations DepartmentHuman Resources-BG-UK Overview of DepartmentThe People team develops the capabilities, culture and experiences that create a human and commercial edge for Baillie Gifford. We exist to make the firm the world's most distinctive place to grow a career, investing in our people with the same long-term conviction as our portfolios and continually reimagining how work is done to outpace the industry. The team supports the full people lifecycle, including people operations, people partnering, leadership, learning and capability development, attraction and resourcing, organisational culture, reward, wellbeing and the end-to-end people experience. Through this work, we ensure that people and performance are deeply connected and that our colleagues are equipped to deliver long-term value for clients. Purpose of RoleThis role leads People Operations across Baillie Gifford, delivering clear, human-centred and technology-enabled services across our people lifecycle. The role protects organisational health, compliance, and trust, while enabling the wider People Team to focus on long-term value. Reporting to the Chief People Officer, you are a senior member of the People Leadership Team and the operational voice of the People function across cross-firm initiatives and regulatory engagement. This is a newly created role, reflecting the firm's ambition to strengthen its People Operations capability as part of the wider People strategy. The focus is on building modern, human-centred and technology-enabled services that support colleagues and leaders today, while creating strong foundations for the future. We welcome applications from leaders beyond traditional people function backgrounds, including those who have led people-adjacent operations in fintech, technology or platform-led organisations. We are interested in judgement, operating mindset and leadership impact - not job titles. Responsibilities Lead all People Operations activity, creating an integrated team that delivers high-quality, efficient, and human-centred services. Oversee employment law and complex people relations matters, ensuring fair outcomes, compliance, and policy clarity. Own people risk reporting, governance, and operational resilience for the People function. Lead change enablement, automation, and readiness for AI across people processes and ways of working. Own self-service platforms and the People technology roadmap, improving adoption, reliability, and colleague experience. Simplify policies and processes so it is easy for colleagues and people managers to do the right thing. Build and lead a service-oriented team that works in close partnership with the wider People Team and the business. Foster a culture of continuous improvement, transparency, and accountability within People Operations. Contribute as a member of the People Leadership Team to the overall People strategy. Represent the operational perspective of the People function in cross-firm projects and external discussions. What success looks like 1. Clear, human people experiencesPeople Operations delivers simple, supportive services across the people lifecycle, from onboarding to exit.Success looks like: Clear and consistent processes that respect colleagues' time High trust and satisfaction from colleagues and people managers A service culture grounded in empathy, clarity, and follow-through2. Strong organisational health, risk, and compliancePeople risk is well understood, well managed, and proportionate to the firm's long-term ambitions.Success looks like: Confident and proactive management of people risk with robust systems and controls across people processes Fair and timely resolution of complex people matters Fewer and clearer policies that are easy to apply in practice3. Modern and effective people operationsPeople Operations uses technology well to remove friction and free capacity for higher-value work.Success looks like: Intuitive self-service and reliable core systems Automation that reduces manual effort and error Strong foundations for insight, knowledge sharing, and future AI use4. Trusted people data and insightPeople data is accurate, timely, and used to support sound decisions.Success looks like: Clear and practical dashboards that leaders use High confidence in data quality and integrity Insight that informs workforce and organisational planning5. An engaged, service-oriented people operations teamThe team is confident, capable, and focused on continuous improvement.Success looks like: Clear roles, ownership, and development pathways Strong partnerships across People Partnering, Reward, and Learning and Talent High engagement with a culture of service excellence and learning6. Leadership across the People TeamYou provide clear operational leadership that strengthens the whole People Team.Success looks like: Visible leadership within the People Leadership Team Effective collaboration across functions and geographies Trusted relationships with senior leaders and stakeholders Your knowledge and experience: Senior leadership experience running or transforming People Operations, Shared Services or people-adjacent operations in a complex, high-performing organisation Experience leading operational services inregulated or risk-aware environments, with exposure to people risk and governance considerations The judgement to engage credibly with employment law and complex people issues, knowing when to deepen your own understanding and when to draw on specialist expertise to reach fair, proportionate outcomes A track record of building service-oriented teams with clear accountability, strong partnerships and a focus on continuous improvement Experience using HR technology, automation and digital tools to reduce friction, improve reliability and unlock capacity Confidence working with people data and insight to support sound decisions and organisational planning Experience partnering with senior stakeholders and representing an operational perspective in cross-functional or external forums The type of candidate that we're looking for: We're looking for an exceptional operational leader who may not come from a traditional People background, but who has deep experience owning and improving services that matter at scale. You bring a systems mindset, strong judgement, and a genuine focus on building trust through delivery.You are comfortable operating in complex, regulated environments, making proportionate decisions that balance protection, pace and progress. You're digitally fluent and curious, excited by the challenge of redesigning work across modern technology stacks and exploring how automation and AI can improve both experience and effectiveness.Above all, you are a service-oriented leader who builds high-trust cultures in changing contexts. You lead with empathy and clarity, create strong partnerships, and see continuous improvement as essential to long-term organisational health. Critical skills: Systems thinking Digital effectiveness (including AI) Data Literacy Enabling others Improvement mindset Additional information: Instead of a cover letter, candidates are asked to submit a CV and short written responses (maximum 300 words each) to the following questions: Question 1 - Tell us about a time when you were accountable for an end-to-end operational service at scale. Question 2 -Describe a technology-enabled change you led that improved a core people or business process. Question 3 - Share an example of how you built or sustained a high-trust service culture during a period of change.We expect candidates may use AI tools thoughtfully as part of their application. We are interested in your judgement, prioritisation and trade-offs - not perfection.
Feb 10, 2026
Full time
Job TitleDirector of People Operations DepartmentHuman Resources-BG-UK Overview of DepartmentThe People team develops the capabilities, culture and experiences that create a human and commercial edge for Baillie Gifford. We exist to make the firm the world's most distinctive place to grow a career, investing in our people with the same long-term conviction as our portfolios and continually reimagining how work is done to outpace the industry. The team supports the full people lifecycle, including people operations, people partnering, leadership, learning and capability development, attraction and resourcing, organisational culture, reward, wellbeing and the end-to-end people experience. Through this work, we ensure that people and performance are deeply connected and that our colleagues are equipped to deliver long-term value for clients. Purpose of RoleThis role leads People Operations across Baillie Gifford, delivering clear, human-centred and technology-enabled services across our people lifecycle. The role protects organisational health, compliance, and trust, while enabling the wider People Team to focus on long-term value. Reporting to the Chief People Officer, you are a senior member of the People Leadership Team and the operational voice of the People function across cross-firm initiatives and regulatory engagement. This is a newly created role, reflecting the firm's ambition to strengthen its People Operations capability as part of the wider People strategy. The focus is on building modern, human-centred and technology-enabled services that support colleagues and leaders today, while creating strong foundations for the future. We welcome applications from leaders beyond traditional people function backgrounds, including those who have led people-adjacent operations in fintech, technology or platform-led organisations. We are interested in judgement, operating mindset and leadership impact - not job titles. Responsibilities Lead all People Operations activity, creating an integrated team that delivers high-quality, efficient, and human-centred services. Oversee employment law and complex people relations matters, ensuring fair outcomes, compliance, and policy clarity. Own people risk reporting, governance, and operational resilience for the People function. Lead change enablement, automation, and readiness for AI across people processes and ways of working. Own self-service platforms and the People technology roadmap, improving adoption, reliability, and colleague experience. Simplify policies and processes so it is easy for colleagues and people managers to do the right thing. Build and lead a service-oriented team that works in close partnership with the wider People Team and the business. Foster a culture of continuous improvement, transparency, and accountability within People Operations. Contribute as a member of the People Leadership Team to the overall People strategy. Represent the operational perspective of the People function in cross-firm projects and external discussions. What success looks like 1. Clear, human people experiencesPeople Operations delivers simple, supportive services across the people lifecycle, from onboarding to exit.Success looks like: Clear and consistent processes that respect colleagues' time High trust and satisfaction from colleagues and people managers A service culture grounded in empathy, clarity, and follow-through2. Strong organisational health, risk, and compliancePeople risk is well understood, well managed, and proportionate to the firm's long-term ambitions.Success looks like: Confident and proactive management of people risk with robust systems and controls across people processes Fair and timely resolution of complex people matters Fewer and clearer policies that are easy to apply in practice3. Modern and effective people operationsPeople Operations uses technology well to remove friction and free capacity for higher-value work.Success looks like: Intuitive self-service and reliable core systems Automation that reduces manual effort and error Strong foundations for insight, knowledge sharing, and future AI use4. Trusted people data and insightPeople data is accurate, timely, and used to support sound decisions.Success looks like: Clear and practical dashboards that leaders use High confidence in data quality and integrity Insight that informs workforce and organisational planning5. An engaged, service-oriented people operations teamThe team is confident, capable, and focused on continuous improvement.Success looks like: Clear roles, ownership, and development pathways Strong partnerships across People Partnering, Reward, and Learning and Talent High engagement with a culture of service excellence and learning6. Leadership across the People TeamYou provide clear operational leadership that strengthens the whole People Team.Success looks like: Visible leadership within the People Leadership Team Effective collaboration across functions and geographies Trusted relationships with senior leaders and stakeholders Your knowledge and experience: Senior leadership experience running or transforming People Operations, Shared Services or people-adjacent operations in a complex, high-performing organisation Experience leading operational services inregulated or risk-aware environments, with exposure to people risk and governance considerations The judgement to engage credibly with employment law and complex people issues, knowing when to deepen your own understanding and when to draw on specialist expertise to reach fair, proportionate outcomes A track record of building service-oriented teams with clear accountability, strong partnerships and a focus on continuous improvement Experience using HR technology, automation and digital tools to reduce friction, improve reliability and unlock capacity Confidence working with people data and insight to support sound decisions and organisational planning Experience partnering with senior stakeholders and representing an operational perspective in cross-functional or external forums The type of candidate that we're looking for: We're looking for an exceptional operational leader who may not come from a traditional People background, but who has deep experience owning and improving services that matter at scale. You bring a systems mindset, strong judgement, and a genuine focus on building trust through delivery.You are comfortable operating in complex, regulated environments, making proportionate decisions that balance protection, pace and progress. You're digitally fluent and curious, excited by the challenge of redesigning work across modern technology stacks and exploring how automation and AI can improve both experience and effectiveness.Above all, you are a service-oriented leader who builds high-trust cultures in changing contexts. You lead with empathy and clarity, create strong partnerships, and see continuous improvement as essential to long-term organisational health. Critical skills: Systems thinking Digital effectiveness (including AI) Data Literacy Enabling others Improvement mindset Additional information: Instead of a cover letter, candidates are asked to submit a CV and short written responses (maximum 300 words each) to the following questions: Question 1 - Tell us about a time when you were accountable for an end-to-end operational service at scale. Question 2 -Describe a technology-enabled change you led that improved a core people or business process. Question 3 - Share an example of how you built or sustained a high-trust service culture during a period of change.We expect candidates may use AI tools thoughtfully as part of their application. We are interested in your judgement, prioritisation and trade-offs - not perfection.
Select how often (in days) to receive an alert: Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. Th team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). . click apply for full job details
Feb 09, 2026
Full time
Select how often (in days) to receive an alert: Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. Th team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). . click apply for full job details
St George's University Hospitals NHS Foundation Trust Deputy Chief Digital Information Officer - Digital Transformation The closing date is 18 February 2026 We are seeking an ambitious Deputy CDIO of Digital Transformation to lead the strategic delivery and operational oversight of digital transformation across our organisation, modernising clinical care and enhancing patient and staff experience. As a senior member of the Group Digital Services Leadership Team, you will oversee critical functions - including clinical applications and digital project delivery - ensuring that systems used across both acute and community settings are safe, integrated, and optimised. You will champion innovation, enable workforce and patient digital adoption, and play a pivotal role in delivering our digital strategy, shaping the future of care through technology and transformation. Main duties of the job The Deputy CDIO is a senior leader responsible for delivering clinically safe, user-centred, and sustainable digital solutions that align with the hospital group's transformation and service redesign priorities. Key areas of responsibility include: Clinical Applications: Leadership of the development, implementation, and optimisation of clinical applications across acute and neighbourhood care settings, including EPRs, digital documentation, clinical decision support, and specialty systems. Digital Projects Delivery: Accountability of digital programmes and projects, ensuring they are delivered on time, within scope and budget, and deliver measurable value to patients and staff. The role ensures that transformation programmes meet clinical safety, information governance, and service improvement requirements. The Deputy CDIO will work closely with clinical, operational, and IT leaders to ensure digital change is safe, inclusive, and impactful. They will champion innovation, patient-centred design, and a culture of continuous digital improvement. The postholder is expected to have a clear understanding and vision for how this post contributes to the achievement of the group's strategy and vision of offering outstanding care founded on: collaboration and work in partnership; services which are affordable and fit for the future; offering the right care, in the right place, at the right time; and ensuring the highly skilled, committed workforce is empowered and engaged. About us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Job responsibilities Strategic Leadership Shape and drive the digital transformation strategy in alignment with organisational goals and national NHS digital ambitions. Act as the senior leader responsible for digital maturity across clinical services, ensuring digital capabilities support integrated, person-centred care. Work in close alignment with the Trust COOs to develop an integrated leadership structure. Clinical Applications Oversee the full lifecycle management of the groups clinical applications portfolio, including procurement, deployment, optimisation, and retirement. Ensure systems are clinically safe, interoperable, compliant with NHS standards, and designed with end-user experience in mind. Lead stakeholder engagement across acute and neighbourhood services to ensure applications support operational and clinical priorities. Digital Projects & Programmes Lead the delivery of complex, multi-stakeholder digital projects, ensuring robust project management methodologies (e.g. PRINCE2, Agile) are used. Monitor delivery against KPIs, benefits realisation plans, and risk registers. Work with finance, IT, IG, and clinical teams to ensure coordinated planning, delivery, and reporting. Governance and Assurance Ensure all digital solutions comply with NHS Digital standards, including IG, cyber security, and clinical safety frameworks. Be the subject matter expert across clinical applications and digital programmes, including horizon scanning for best practice and future developments. Lead risk and assurance processes related to application and project delivery. People and Culture Lead and develop multidisciplinary teams including programme managers, clinical systems leads, business change analysts, and engagement specialists. Foster a culture of collaboration, innovation, and inclusion. Build digital capability across the clinical and non-clinical workforce through training, support, and partnership, considering long term skills and development Stakeholder Engagement Collaborate with regional partners, ICBs, and suppliers to ensure alignment with place-based digital priorities. Act as a senior representative in regional digital boards or shared digital service initiatives. Deputise for the CDIO when required. Person Specification Knowledge and Experience In-depth professional knowledge in a number of disciplines such as financial management, performance management, information systems, staff management acquired through training and experience over extended period Proven leadership in digital transformation in a healthcare or complex organisation Director-level experience managing clinical systems and large-scale digital projects Extensive experience working with clinical and operational teams across acute/community settings Experience and technical knowledge in the oversight and management of clinical applications Highly developed communication skills with the ability to communicate and present on highly complex, sensitive and/or contentious matters and difficult situations Ability to persuade board and senior managers of the respective merits of different options, innovation and new market opportunities. Leadership, vision, strategic thinking and planning with highly developed political skills Education and Qualifications Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Values Demonstrates commitment to NHS and organisational values and behaviours Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion Strong compassionate and inclusive leadership Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name St George's University Hospitals NHS Foundation Trust
Feb 09, 2026
Full time
St George's University Hospitals NHS Foundation Trust Deputy Chief Digital Information Officer - Digital Transformation The closing date is 18 February 2026 We are seeking an ambitious Deputy CDIO of Digital Transformation to lead the strategic delivery and operational oversight of digital transformation across our organisation, modernising clinical care and enhancing patient and staff experience. As a senior member of the Group Digital Services Leadership Team, you will oversee critical functions - including clinical applications and digital project delivery - ensuring that systems used across both acute and community settings are safe, integrated, and optimised. You will champion innovation, enable workforce and patient digital adoption, and play a pivotal role in delivering our digital strategy, shaping the future of care through technology and transformation. Main duties of the job The Deputy CDIO is a senior leader responsible for delivering clinically safe, user-centred, and sustainable digital solutions that align with the hospital group's transformation and service redesign priorities. Key areas of responsibility include: Clinical Applications: Leadership of the development, implementation, and optimisation of clinical applications across acute and neighbourhood care settings, including EPRs, digital documentation, clinical decision support, and specialty systems. Digital Projects Delivery: Accountability of digital programmes and projects, ensuring they are delivered on time, within scope and budget, and deliver measurable value to patients and staff. The role ensures that transformation programmes meet clinical safety, information governance, and service improvement requirements. The Deputy CDIO will work closely with clinical, operational, and IT leaders to ensure digital change is safe, inclusive, and impactful. They will champion innovation, patient-centred design, and a culture of continuous digital improvement. The postholder is expected to have a clear understanding and vision for how this post contributes to the achievement of the group's strategy and vision of offering outstanding care founded on: collaboration and work in partnership; services which are affordable and fit for the future; offering the right care, in the right place, at the right time; and ensuring the highly skilled, committed workforce is empowered and engaged. About us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Job responsibilities Strategic Leadership Shape and drive the digital transformation strategy in alignment with organisational goals and national NHS digital ambitions. Act as the senior leader responsible for digital maturity across clinical services, ensuring digital capabilities support integrated, person-centred care. Work in close alignment with the Trust COOs to develop an integrated leadership structure. Clinical Applications Oversee the full lifecycle management of the groups clinical applications portfolio, including procurement, deployment, optimisation, and retirement. Ensure systems are clinically safe, interoperable, compliant with NHS standards, and designed with end-user experience in mind. Lead stakeholder engagement across acute and neighbourhood services to ensure applications support operational and clinical priorities. Digital Projects & Programmes Lead the delivery of complex, multi-stakeholder digital projects, ensuring robust project management methodologies (e.g. PRINCE2, Agile) are used. Monitor delivery against KPIs, benefits realisation plans, and risk registers. Work with finance, IT, IG, and clinical teams to ensure coordinated planning, delivery, and reporting. Governance and Assurance Ensure all digital solutions comply with NHS Digital standards, including IG, cyber security, and clinical safety frameworks. Be the subject matter expert across clinical applications and digital programmes, including horizon scanning for best practice and future developments. Lead risk and assurance processes related to application and project delivery. People and Culture Lead and develop multidisciplinary teams including programme managers, clinical systems leads, business change analysts, and engagement specialists. Foster a culture of collaboration, innovation, and inclusion. Build digital capability across the clinical and non-clinical workforce through training, support, and partnership, considering long term skills and development Stakeholder Engagement Collaborate with regional partners, ICBs, and suppliers to ensure alignment with place-based digital priorities. Act as a senior representative in regional digital boards or shared digital service initiatives. Deputise for the CDIO when required. Person Specification Knowledge and Experience In-depth professional knowledge in a number of disciplines such as financial management, performance management, information systems, staff management acquired through training and experience over extended period Proven leadership in digital transformation in a healthcare or complex organisation Director-level experience managing clinical systems and large-scale digital projects Extensive experience working with clinical and operational teams across acute/community settings Experience and technical knowledge in the oversight and management of clinical applications Highly developed communication skills with the ability to communicate and present on highly complex, sensitive and/or contentious matters and difficult situations Ability to persuade board and senior managers of the respective merits of different options, innovation and new market opportunities. Leadership, vision, strategic thinking and planning with highly developed political skills Education and Qualifications Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Values Demonstrates commitment to NHS and organisational values and behaviours Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion Strong compassionate and inclusive leadership Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name St George's University Hospitals NHS Foundation Trust
Job Description Job Title: Fundraiser - Volunteer Board Fundraising Directorate: Engagement & Fundraising (Philanthropy & Partnerships) Team/Department: Volunteer Board Fundraising (Supporter Led Fundraising) Location: Wales (home based or hybrid) Salary: £31,171 - £36,631 dependent on experience Date last amended: January 2026 Context and Background The NSPCC relies on voluntary income for the majority of its work to keep children safe, prevent abuse and ensure every child has a voice. To secure long -term sustainability, the charity has reshaped how it engages supporters through the Engagement and Fun draising Directorate. Within this, the Philanthropy and Partnerships Department brings together high -value audiences and supporter -led income. The Volunteer Board Fundraising team leads income generation through regional and national volunteer boards , volunteer -led fundraising initiatives and delivery of special events through our high value event committees . These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long -term supporter relationships. The volunteer boards are made up of influential and successful senior stakeholders who feel passionately about the NSPCC and volunteer their time to help the NSPCC generate income and awareness. They employ a range of fundraising techniques to reach their goals focus being to use their networks and influence to secure income generating opportunities via events, corporate partnerships and major gifts from individuals. their This role will support , and lead the growth and development of, the s uccessful Wales Fundraising Board which has been established for over 25 year s, initially as the NSPCC Full Stop Appeal Board for Wales. The board has helped to lead and organise balls and dinners , overseas fundraising challenges and a variety of events in Wales and the rest of the UK. The board s Building Brighter Futures appeal secured funding to build the NSPCC s d edicated Wales hub in Cardiff , Diane Engelhardt House , opened in 2010. The key focus of the current board is to support the raising of over £1m annually from a range of supporter audiences and promote the NSPCC across Wales by organising events (both fundraising and engagement), establishing new contacts - primarily high net worth individuals and corporate partners - and supporting the delivery of NSPCC services including recruitment of volunteers and supporting access to NSPCC services.The team works closely with colleagues in Philanthropy and Partnerships (corporate partnerships , major gifts, trusts and statutory ), Public Engagement (marketing, brand, digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure volunteer fundraising is integrated into supporter journeys, delivers excellent experiences, and achieves strong ROI. The role of the Fundraiser is to cultivate and steward key relationships and deliver special projects across the volunteer board and their network to deliver against annual income plans . Job purpose • To contribute towards the delivery of sustainable income through the Wales Fundraising Board • To contribute towards the delivery of annual income and engagement plans, ensuring volunteer activity is high -quality, compliant, and supporter -centric • Build and manage relationships with senior volunteers and board members, maximising long -term support and value • Provide operational support and management of volunteer partnerships & projects Key relationships - Internal • Member of the Volunteer Board Fundraising team • Reports to a Fundraising Manager, Volunteer Board Fundraising • Works with colleagues across Philanthropy & Partnerships, including Corporate Partnerships, Major Gifts , Trusts and Statutory and Supporter Relationship Fundraising. • Member of the Wales Leadership Group, supporting the Assistant Director for Wales and other Wales -based colleague s and teams. • Collaborates with Public Engagement (marketing, brand, digital) to support volunteer fundraising campaigns and engagement • Works with Fundraising Operations (data, compliance, finance, procurement) to ensure processes are efficient and compliant Key relationships - External • Volunteer board chair, members and regional ambassadors including Wales Fundraising Board members and senior advocates • NSPCC s Trustee for Wales • Senior supporters and networks (individuals and organisations ) engaged through volunteer -led activity • Agencies, venues and suppliers supporting volunteer fundraising • External peers and networks within the volunteer fundraising secto rMain duties and responsibilities Contributing to Volunteer Partnerships Strategy and Income • Contribute to the delivery of the Volunteer Partnerships annual business plan to maximise net income and long -term value through the volunteer boards • Support the Wales Fundraising Board and their networks , ensuring their fundraising and engagement delivers sustainable income and long -term value • Lead on delivery of specific fundraising projects . • Support a portfolio of fundraising and stewardship events led by the Wales Fundraising Board to engage with new and existing supporters both in and outside of Wales. • Contribute to KPIs for income, supporter experience and ROI, addressing risks and identifying opportunities for growth • Lead on the delivery of business cases for new volunteer -led initiatives by the Wales Fundraising Board Managing Volunteer Relationships • Steward senior volunteers and board members, ensuring they feel supported, inspired and connected to the NSPCC s mission • Provide tools, resources and guidance to volunteers to support their fundraising and advocacy • C arry out research through a range of sources, to contribute to proposals, donor strategies and fundraising communications. • Develop and create engaging materials for external audiences • Ensure compliance with NSPCC policies, fundraising regulations and best practice in all volunteer -led activity Collaboration and Centre of Excellence • Act as a centre of expertise for volunteer -led fundraising across the NSPCC • Collaborate with colleagues across Engagement & Fundraising to embed volunteer fundraising within wider supporter journeys and campaigns Budgeting , Finance and Evaluation • Contribute to the budgets for volunteer fundraising activity, whilst supporting the Fundraising Manager to accurately monitor income and expenditure • With the support of the Fundraising Manager , ensure accurate data capture and reporting • To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures.Responsibilities for all Staff within the Income Generation directorate • To update databases and supporter information systems as directed, in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. • To adhere to all the NSPCC s standards, policies and procedures. • To evidence an understanding of and commitment to the NSPCC s values and behaviours. • To maintain an awareness of and comply with data protection regulations and internal data protection policies. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be proactive in identifying ways to improve personal and team performance • To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developm ents and general NSPCC news • A commitment to safeguard and promote the welfare of children and young people Person specification 1. Experience of building effective relationships through face to face interactions with existing and new high -level individuals and/or organisations, leading to securing fundraising income via long -term partnerships. 2. Commercially minded; ability to apply commercial knowledge and understanding to fundraising partnerships ensuring that NSPCC activity has a competitive edge in the market place. NSPCC fundraising activity must be appealing and commercially viable. 3. Exceptional project management skills; ability to see a project through from start to finish, reaching a desired income target. Must have meticulous planning skills and show great attention to detail . click apply for full job details
Feb 09, 2026
Full time
Job Description Job Title: Fundraiser - Volunteer Board Fundraising Directorate: Engagement & Fundraising (Philanthropy & Partnerships) Team/Department: Volunteer Board Fundraising (Supporter Led Fundraising) Location: Wales (home based or hybrid) Salary: £31,171 - £36,631 dependent on experience Date last amended: January 2026 Context and Background The NSPCC relies on voluntary income for the majority of its work to keep children safe, prevent abuse and ensure every child has a voice. To secure long -term sustainability, the charity has reshaped how it engages supporters through the Engagement and Fun draising Directorate. Within this, the Philanthropy and Partnerships Department brings together high -value audiences and supporter -led income. The Volunteer Board Fundraising team leads income generation through regional and national volunteer boards , volunteer -led fundraising initiatives and delivery of special events through our high value event committees . These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long -term supporter relationships. The volunteer boards are made up of influential and successful senior stakeholders who feel passionately about the NSPCC and volunteer their time to help the NSPCC generate income and awareness. They employ a range of fundraising techniques to reach their goals focus being to use their networks and influence to secure income generating opportunities via events, corporate partnerships and major gifts from individuals. their This role will support , and lead the growth and development of, the s uccessful Wales Fundraising Board which has been established for over 25 year s, initially as the NSPCC Full Stop Appeal Board for Wales. The board has helped to lead and organise balls and dinners , overseas fundraising challenges and a variety of events in Wales and the rest of the UK. The board s Building Brighter Futures appeal secured funding to build the NSPCC s d edicated Wales hub in Cardiff , Diane Engelhardt House , opened in 2010. The key focus of the current board is to support the raising of over £1m annually from a range of supporter audiences and promote the NSPCC across Wales by organising events (both fundraising and engagement), establishing new contacts - primarily high net worth individuals and corporate partners - and supporting the delivery of NSPCC services including recruitment of volunteers and supporting access to NSPCC services.The team works closely with colleagues in Philanthropy and Partnerships (corporate partnerships , major gifts, trusts and statutory ), Public Engagement (marketing, brand, digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure volunteer fundraising is integrated into supporter journeys, delivers excellent experiences, and achieves strong ROI. The role of the Fundraiser is to cultivate and steward key relationships and deliver special projects across the volunteer board and their network to deliver against annual income plans . Job purpose • To contribute towards the delivery of sustainable income through the Wales Fundraising Board • To contribute towards the delivery of annual income and engagement plans, ensuring volunteer activity is high -quality, compliant, and supporter -centric • Build and manage relationships with senior volunteers and board members, maximising long -term support and value • Provide operational support and management of volunteer partnerships & projects Key relationships - Internal • Member of the Volunteer Board Fundraising team • Reports to a Fundraising Manager, Volunteer Board Fundraising • Works with colleagues across Philanthropy & Partnerships, including Corporate Partnerships, Major Gifts , Trusts and Statutory and Supporter Relationship Fundraising. • Member of the Wales Leadership Group, supporting the Assistant Director for Wales and other Wales -based colleague s and teams. • Collaborates with Public Engagement (marketing, brand, digital) to support volunteer fundraising campaigns and engagement • Works with Fundraising Operations (data, compliance, finance, procurement) to ensure processes are efficient and compliant Key relationships - External • Volunteer board chair, members and regional ambassadors including Wales Fundraising Board members and senior advocates • NSPCC s Trustee for Wales • Senior supporters and networks (individuals and organisations ) engaged through volunteer -led activity • Agencies, venues and suppliers supporting volunteer fundraising • External peers and networks within the volunteer fundraising secto rMain duties and responsibilities Contributing to Volunteer Partnerships Strategy and Income • Contribute to the delivery of the Volunteer Partnerships annual business plan to maximise net income and long -term value through the volunteer boards • Support the Wales Fundraising Board and their networks , ensuring their fundraising and engagement delivers sustainable income and long -term value • Lead on delivery of specific fundraising projects . • Support a portfolio of fundraising and stewardship events led by the Wales Fundraising Board to engage with new and existing supporters both in and outside of Wales. • Contribute to KPIs for income, supporter experience and ROI, addressing risks and identifying opportunities for growth • Lead on the delivery of business cases for new volunteer -led initiatives by the Wales Fundraising Board Managing Volunteer Relationships • Steward senior volunteers and board members, ensuring they feel supported, inspired and connected to the NSPCC s mission • Provide tools, resources and guidance to volunteers to support their fundraising and advocacy • C arry out research through a range of sources, to contribute to proposals, donor strategies and fundraising communications. • Develop and create engaging materials for external audiences • Ensure compliance with NSPCC policies, fundraising regulations and best practice in all volunteer -led activity Collaboration and Centre of Excellence • Act as a centre of expertise for volunteer -led fundraising across the NSPCC • Collaborate with colleagues across Engagement & Fundraising to embed volunteer fundraising within wider supporter journeys and campaigns Budgeting , Finance and Evaluation • Contribute to the budgets for volunteer fundraising activity, whilst supporting the Fundraising Manager to accurately monitor income and expenditure • With the support of the Fundraising Manager , ensure accurate data capture and reporting • To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures.Responsibilities for all Staff within the Income Generation directorate • To update databases and supporter information systems as directed, in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. • To adhere to all the NSPCC s standards, policies and procedures. • To evidence an understanding of and commitment to the NSPCC s values and behaviours. • To maintain an awareness of and comply with data protection regulations and internal data protection policies. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be proactive in identifying ways to improve personal and team performance • To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developm ents and general NSPCC news • A commitment to safeguard and promote the welfare of children and young people Person specification 1. Experience of building effective relationships through face to face interactions with existing and new high -level individuals and/or organisations, leading to securing fundraising income via long -term partnerships. 2. Commercially minded; ability to apply commercial knowledge and understanding to fundraising partnerships ensuring that NSPCC activity has a competitive edge in the market place. NSPCC fundraising activity must be appealing and commercially viable. 3. Exceptional project management skills; ability to see a project through from start to finish, reaching a desired income target. Must have meticulous planning skills and show great attention to detail . click apply for full job details
Overview Job Title: Executive Director - Place Reference: CE107B Service: Place Grade: CX Reports to: Chief Executive Location: Delamere House DBS: Yes - Basic OFFICIAL Your job: As a member of the Executive Leadership Team, to provide collective leadership for the council, working collaboratively with Members, services across the council, partners and stakeholders to deliver the council's objectives and priorities. Lead by example in modelling and embedding the council's core values and behaviours to help build a sustainable, highly effective organisation and develop our reputation as a successful council. Providing real and lasting value to residents, businesses and communities. Act as a champion for the needs of local people, create an environment to foster organisational agility, creativity and teamwork, where boundaries are pushed on how the Council and associated services operate. Provide outstanding leadership and direction to a portfolio of services, driving service transformation and ensuring excellent joint working with Members and other stakeholders. Our shared values: Drive, Integrity, Respect, Collaboration. Co-produced with our staff, these values are critical to achieving our vision as set out in the Cheshire East Plan. Further information on the values can be found via the link Our values. In this job you will include lead responsibilities around planning, regeneration, investment, infrastructure, housing, and transport to maximise opportunities for sustainable growth and supporting infrastructure for successful new and existing communities. Lead the development and implementation of a new spatial framework that covers planning, regeneration, investment, infrastructure, housing, and transport, to maximise opportunities to achieve sustainable growth and supporting infrastructure for successful new and existing communities. Links for reference (information only): Responsibilities Drive the delivery of the council's economic development and growth strategies to secure greater revenue returns to support the council's core activities. Lead engagement with developers and partners, including business sectors, to facilitate achievement of strategic objectives. Ensure robust arrangements are in place so that the council meets its statutory duties in respect of housing, homelessness and planning; ensure the Arms Length Management Organisation delivers high quality housing and planning decisions balance living heritage with a safe, clean and green environment and essential services. Strategy development: As a member of the Corporate Leadership Team and reporting to the Chief Executive, shape the direction of the council to drive forward the public service reform agenda and ensure delivery of its priorities and value to residents. Provide a strategic vision for future development of services. Corporate leadership: As a senior leader, drive a range of departmental and cross-cutting initiatives to embed changes and model positive leadership behaviours that empower and engage teams in living the council values. Directorate leadership and management: Lead the integrated delivery, improvement, management and performance of a portfolio of council services, ensuring plans translate objectives into effective public services. Resources / Financial management: Ensure tight budgetary control, maximise value for money, and support outcome-based commissioning models to ensure price competition and risk transfer through contracts with third parties; develop commercial opportunities. Partners and stakeholders: Provide professional leadership to collaborate with all partners, securing agreement and participation of relevant agencies and stakeholders; foster cross-agency service integration to reduce demand. Business change: Drive business change to build a highly effective organisation and promote accountability; develop a council-wide culture for delivering services and achieving savings. Compliance: Ensure activities comply with the council's constitution, Standing Orders, financial regulations, health and safety and safeguarding responsibilities; manage performance and risk. Equality and diversity: Promote the aims of equality and diversity policies across all work, embedding diversity in workforce planning and service delivery. Flexibility: Undertake work as determined by the Chief Executive, up to a level consistent with principal responsibilities and within the area of Cheshire East Council. Essential requirements Relevant professional qualification (Postgraduate or relevant equivalent knowledge and experience). Evidence of continued professional, managerial and personal development. Substantial experience leading and developing significant organisational functions or services in a large multi-disciplinary organisation with comparable scope, budgets and resources. Experience establishing and building partnerships and productive working relationships with senior managers, councillors, partner organisations, communities, public agencies and statutory bodies (including Government). Experience in managing large budgets, business planning, quality and performance management. Extensive knowledge of local government issues and the legal, financial and political context of public sector management; understanding statutory responsibilities of this post. Ability to provide leadership and delivery of change with passion and drive to elevate services. Ability to balance strategic leadership with effective operational management. Excellent interpersonal skills with networking, partnership, negotiation and presentation skills. Ability to provide visible and supportive leadership, empowering and developing the workforce and fostering a positive culture. Artificial Intelligence note: We embrace AI to enhance operations and innovation, while valuing human talent. If AI is used to support your application, provide a brief explanation to assist a fair selection process. Additional operational notes From time to time you may be asked to undertake work as determined by the Chief Executive and/or an Executive Director, within the scope of your role and location. OFFICIAL End of description.
Feb 09, 2026
Full time
Overview Job Title: Executive Director - Place Reference: CE107B Service: Place Grade: CX Reports to: Chief Executive Location: Delamere House DBS: Yes - Basic OFFICIAL Your job: As a member of the Executive Leadership Team, to provide collective leadership for the council, working collaboratively with Members, services across the council, partners and stakeholders to deliver the council's objectives and priorities. Lead by example in modelling and embedding the council's core values and behaviours to help build a sustainable, highly effective organisation and develop our reputation as a successful council. Providing real and lasting value to residents, businesses and communities. Act as a champion for the needs of local people, create an environment to foster organisational agility, creativity and teamwork, where boundaries are pushed on how the Council and associated services operate. Provide outstanding leadership and direction to a portfolio of services, driving service transformation and ensuring excellent joint working with Members and other stakeholders. Our shared values: Drive, Integrity, Respect, Collaboration. Co-produced with our staff, these values are critical to achieving our vision as set out in the Cheshire East Plan. Further information on the values can be found via the link Our values. In this job you will include lead responsibilities around planning, regeneration, investment, infrastructure, housing, and transport to maximise opportunities for sustainable growth and supporting infrastructure for successful new and existing communities. Lead the development and implementation of a new spatial framework that covers planning, regeneration, investment, infrastructure, housing, and transport, to maximise opportunities to achieve sustainable growth and supporting infrastructure for successful new and existing communities. Links for reference (information only): Responsibilities Drive the delivery of the council's economic development and growth strategies to secure greater revenue returns to support the council's core activities. Lead engagement with developers and partners, including business sectors, to facilitate achievement of strategic objectives. Ensure robust arrangements are in place so that the council meets its statutory duties in respect of housing, homelessness and planning; ensure the Arms Length Management Organisation delivers high quality housing and planning decisions balance living heritage with a safe, clean and green environment and essential services. Strategy development: As a member of the Corporate Leadership Team and reporting to the Chief Executive, shape the direction of the council to drive forward the public service reform agenda and ensure delivery of its priorities and value to residents. Provide a strategic vision for future development of services. Corporate leadership: As a senior leader, drive a range of departmental and cross-cutting initiatives to embed changes and model positive leadership behaviours that empower and engage teams in living the council values. Directorate leadership and management: Lead the integrated delivery, improvement, management and performance of a portfolio of council services, ensuring plans translate objectives into effective public services. Resources / Financial management: Ensure tight budgetary control, maximise value for money, and support outcome-based commissioning models to ensure price competition and risk transfer through contracts with third parties; develop commercial opportunities. Partners and stakeholders: Provide professional leadership to collaborate with all partners, securing agreement and participation of relevant agencies and stakeholders; foster cross-agency service integration to reduce demand. Business change: Drive business change to build a highly effective organisation and promote accountability; develop a council-wide culture for delivering services and achieving savings. Compliance: Ensure activities comply with the council's constitution, Standing Orders, financial regulations, health and safety and safeguarding responsibilities; manage performance and risk. Equality and diversity: Promote the aims of equality and diversity policies across all work, embedding diversity in workforce planning and service delivery. Flexibility: Undertake work as determined by the Chief Executive, up to a level consistent with principal responsibilities and within the area of Cheshire East Council. Essential requirements Relevant professional qualification (Postgraduate or relevant equivalent knowledge and experience). Evidence of continued professional, managerial and personal development. Substantial experience leading and developing significant organisational functions or services in a large multi-disciplinary organisation with comparable scope, budgets and resources. Experience establishing and building partnerships and productive working relationships with senior managers, councillors, partner organisations, communities, public agencies and statutory bodies (including Government). Experience in managing large budgets, business planning, quality and performance management. Extensive knowledge of local government issues and the legal, financial and political context of public sector management; understanding statutory responsibilities of this post. Ability to provide leadership and delivery of change with passion and drive to elevate services. Ability to balance strategic leadership with effective operational management. Excellent interpersonal skills with networking, partnership, negotiation and presentation skills. Ability to provide visible and supportive leadership, empowering and developing the workforce and fostering a positive culture. Artificial Intelligence note: We embrace AI to enhance operations and innovation, while valuing human talent. If AI is used to support your application, provide a brief explanation to assist a fair selection process. Additional operational notes From time to time you may be asked to undertake work as determined by the Chief Executive and/or an Executive Director, within the scope of your role and location. OFFICIAL End of description.
