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NG Bailey
Senior Land Officer - Operations T&E
NG Bailey
Scotland Region Permanent - Full Time, hybrid Salary Competitive + Car Allowance + Flexible Benefits Summary: Freedom Professional Services are currently recruiting for an experienced Land Officer to join our team, The role is based in Scotland, so you must be willing to travel to different sites as and when needed, you will be primarily based from Home. You will work with the Principal Surveyor in providing technical support and management across the business, including feasibility studies and acquisitions for Major Connections and CAPEX projects across the country. Roles & Responsibilities: Technical management of Land and Estate projects and support to our team servicing Framework Contracts. Working with both internal and external clients in providing technical guidance and direction on land access, wayleaves and servitudes, planning regulation, and compensation in the delivery of projects across the region. Working on Major Projects, including operational reviews and client engagement. Maintain and build on existing and new client relationships. What we're looking for : You will have: Technical and Professional knowledge and experience associated with the role. Good communication skills, both written and oral at all levels Ability to build lasting relationships with clients and colleagues. Able to analyse problems and identify solutions. Commercial awareness Assoc. RICS (Desirable or working towards) A full driving license - Essential Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Feb 05, 2026
Full time
Scotland Region Permanent - Full Time, hybrid Salary Competitive + Car Allowance + Flexible Benefits Summary: Freedom Professional Services are currently recruiting for an experienced Land Officer to join our team, The role is based in Scotland, so you must be willing to travel to different sites as and when needed, you will be primarily based from Home. You will work with the Principal Surveyor in providing technical support and management across the business, including feasibility studies and acquisitions for Major Connections and CAPEX projects across the country. Roles & Responsibilities: Technical management of Land and Estate projects and support to our team servicing Framework Contracts. Working with both internal and external clients in providing technical guidance and direction on land access, wayleaves and servitudes, planning regulation, and compensation in the delivery of projects across the region. Working on Major Projects, including operational reviews and client engagement. Maintain and build on existing and new client relationships. What we're looking for : You will have: Technical and Professional knowledge and experience associated with the role. Good communication skills, both written and oral at all levels Ability to build lasting relationships with clients and colleagues. Able to analyse problems and identify solutions. Commercial awareness Assoc. RICS (Desirable or working towards) A full driving license - Essential Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary Competitive depending on experience/qualifications Commercial Fleet Vehicle Pension with a leading provider and employer contribution 25 Days Holiday plus Bank Holidays Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Get Staffed Online Recruitment Limited
Grounds Maintenance Manager
Get Staffed Online Recruitment Limited Eastleigh, Hampshire
Grounds Maintenance Manager Eastleigh £28 31.5k + Car, 10 % Pension, Private Medical Our client is a land-owning quality Open Space Management Company with a growing diverse portfolio of over 320 housing developments throughout England and Wales and are committed to providing value for money and high quality. Their open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting and drainage. They also manage a wide variety of habitat types and have an ever-increasing desire to improve the ecological value of their developments. Their simple principle is to deliver effective, high-quality land management that sustains and adds value for the long-term benefit of the environment, the development, and its residents. The Grounds Maintenance Manager / Contract Manager will be responsible for developments throughout and between Swindon, Dorchester to Chichester. This is an ideal step up from an experienced Grounds Maintenance Operative / Supervisor looking to take a managerial position off the tools, or an experienced Contracts Manager with a keen eye on horticulture. Our client s sustainable approach to land management means they aim to improve biodiversity on open spaces in their care, working to enhance and create additional habitats whilst engaging residents in the journey via initiatives such as an Award-Winning Bee Friendly Campaign. They have enhanced and created 1000s of square metres of habitats. Duties and Responsibilities To oversee the management and sub-contracted maintenance of public open spaces on allocated developments to a high standard, which will include but is not limited to: Liaising with sub-contractors daily and ensuring conformity with their contract. Conducting regular development inspections and reporting on our client s bespoke inspection app (tablet based) ensuring quality and Health and Safety requirements are met. Building and maintaining strong relationships with your sub-contractors including educating and enhancing their skills. Producing monthly reports to the Operations Manager for your region. Inspecting playground equipment (training provided) and arranging necessary repairs. Liaising with residents and responding to their queries delivering excellent customer service. Follow best practice guidelines. Be self-motivated and identify opportunities for amenity and biodiversity improvements. Who They re Looking For: Hold a Degree in one of the following fields: Horticulture, Ecology, or Conservation; OR experience in a similar role; OR 3 years working at the operative / supervisory level of grounds maintenance. Ability to prioritise, problem solve and manage both short-term and long-term aspirations for a given development. A full, clean driving licence. Applicants must demonstrate a desire to manage the delivery of consistent high-quality grounds maintenance. Effective communication skills when liaising with residents and sub-contractors. Excellent organisational skills. A good understanding and use of IT. Ecological and Horticultural credentials or a keen interest would be desirable. What You Will Get: 25 days annual leave + bank holidays 10% Non-contributory pension scheme Death in service insurance and private medical cover Company car Laptop, iPad, and iPhone This position requires a satisfactory basic DBS check and driving licence check. If you ve previously thrived as a Grounds Maintenance Supervisor, Landscape Contracts Manager, Landscape Operations Manager, Soft-Landscaping Supervisor, Parks and Grounds Manager, Estates or Parks Manager, Green Space Manager, Green-Spaces Team Leader, Estates and Grounds Manager, Landscape and Grounds Manager, Environmental Services Manager, Environmental Operations Manager, Arboriculture or Ecology Officer, Grounds and Facilities Manager, Facilities Grounds Manager, Open Space Manager, Open Space and Landscape Manager, Contracts Manager or Assistant Contracts Manager or similar, then our client wants to hear from you.
Feb 05, 2026
Full time
Grounds Maintenance Manager Eastleigh £28 31.5k + Car, 10 % Pension, Private Medical Our client is a land-owning quality Open Space Management Company with a growing diverse portfolio of over 320 housing developments throughout England and Wales and are committed to providing value for money and high quality. Their open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting and drainage. They also manage a wide variety of habitat types and have an ever-increasing desire to improve the ecological value of their developments. Their simple principle is to deliver effective, high-quality land management that sustains and adds value for the long-term benefit of the environment, the development, and its residents. The Grounds Maintenance Manager / Contract Manager will be responsible for developments throughout and between Swindon, Dorchester to Chichester. This is an ideal step up from an experienced Grounds Maintenance Operative / Supervisor looking to take a managerial position off the tools, or an experienced Contracts Manager with a keen eye on horticulture. Our client s sustainable approach to land management means they aim to improve biodiversity on open spaces in their care, working to enhance and create additional habitats whilst engaging residents in the journey via initiatives such as an Award-Winning Bee Friendly Campaign. They have enhanced and created 1000s of square metres of habitats. Duties and Responsibilities To oversee the management and sub-contracted maintenance of public open spaces on allocated developments to a high standard, which will include but is not limited to: Liaising with sub-contractors daily and ensuring conformity with their contract. Conducting regular development inspections and reporting on our client s bespoke inspection app (tablet based) ensuring quality and Health and Safety requirements are met. Building and maintaining strong relationships with your sub-contractors including educating and enhancing their skills. Producing monthly reports to the Operations Manager for your region. Inspecting playground equipment (training provided) and arranging necessary repairs. Liaising with residents and responding to their queries delivering excellent customer service. Follow best practice guidelines. Be self-motivated and identify opportunities for amenity and biodiversity improvements. Who They re Looking For: Hold a Degree in one of the following fields: Horticulture, Ecology, or Conservation; OR experience in a similar role; OR 3 years working at the operative / supervisory level of grounds maintenance. Ability to prioritise, problem solve and manage both short-term and long-term aspirations for a given development. A full, clean driving licence. Applicants must demonstrate a desire to manage the delivery of consistent high-quality grounds maintenance. Effective communication skills when liaising with residents and sub-contractors. Excellent organisational skills. A good understanding and use of IT. Ecological and Horticultural credentials or a keen interest would be desirable. What You Will Get: 25 days annual leave + bank holidays 10% Non-contributory pension scheme Death in service insurance and private medical cover Company car Laptop, iPad, and iPhone This position requires a satisfactory basic DBS check and driving licence check. If you ve previously thrived as a Grounds Maintenance Supervisor, Landscape Contracts Manager, Landscape Operations Manager, Soft-Landscaping Supervisor, Parks and Grounds Manager, Estates or Parks Manager, Green Space Manager, Green-Spaces Team Leader, Estates and Grounds Manager, Landscape and Grounds Manager, Environmental Services Manager, Environmental Operations Manager, Arboriculture or Ecology Officer, Grounds and Facilities Manager, Facilities Grounds Manager, Open Space Manager, Open Space and Landscape Manager, Contracts Manager or Assistant Contracts Manager or similar, then our client wants to hear from you.
University of Derby
Chief People Officer
University of Derby
Hybrid This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework. We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. As Chief People Officer you will be joining an institution that understands and values the life-changing power of education. As a key member of our Executive team, the CPO provides strategic leadership for the University's people agenda and is accountable to the Vice Chancellor for attracting, developing and retaining a high performing, inclusive workforce, while ensuring strong governance and compliance. Operating at the heart of our leadership and decision making structures, the CPO plays a critical role in translating our strategic ambition into sustainable organisational performance. As CPO managing a team of high-quality professional staff, you will lead and deliver strategies for talent, reward, performance, engagement, well-being and inclusion and embedding a culture that fosters innovation, collaboration and organisational growth. With a deep understanding of the factors affecting employee relations, you will also oversee legislative frameworks governing employment, equality and workplace practices and in ensuring that university policies and decisions are legally sound, ethically robust and aligned with sector best-practice mitigating risk and safeguarding the University's reputation. This role closes at 11.59pm GMT on Sunday 1st March 2026. Dixon Walter have been exclusively retained for this appointment. For more information or to apply, please contact Alan Walter via The successful candidate will be a clear thinker and be able to work at a strategic level but have the ability to switch to operations as necessary to ensure procedures and policies are implemented effectively to achieve the key strategic objectives of the University of Derby. A graduate (or equivalent) with chartered membership of the CIPD you will have proven experience of successful strategic management of equivalent services in large and complex organizations. Understanding of the issues facing higher education would be advantageous but more important will be your experience of delivering transformative change, high-performance cultures and innovative service delivery. A technical expert, you will also possess excellent interpersonal skills and have the ability to work effectively with a wide range of internal and external stakeholders. Shape and deliver the University's people strategy as a core enabler of institutional success, supporting the Vice-Chancellor and collaborating with the Executive team to develop and execute strategic plans that secure the University's future. Provide leadership and oversight of People Experience and Culture functions, including all aspects of Human Resources and the Talent, Culture and Inclusion team, ensuring these areas achieve their strategic objectives and deliver measurable impact for the University. As a member of the Executive Team, provide constructive challenge to ensure decisions place people at the heart of the University's strategy while balancing institutional priorities, sustainability, and long-term impact. Ensure effective communication and implementation of Board of Governors' decisions, particularly those impacting people, culture, and workforce strategies, enabling alignment and accountability across the University. Maintain robust people governance frameworks that are fit for purpose, compliant, and aligned with sector best practice, ensuring clarity of roles, responsibilities, and decisionmaking. Provide assurance to the Board and Executive that the University complies with all legislative and regulatory requirements relating to people, employment and equality, diversity and inclusion. Ensure the University's policy framework for people and culture is current, comprehensive, and aligned with government policy and sector guidance. Ensure the development and delivery of strategies for reward, resourcing, performance management, talent development, and employee engagement, which supports the University's ambitions to attract, retain, and motivate a high-performing workforce. Provide strategic leadership and oversight to ensure diversity, equity, and inclusion (DEI) are embedded across the University's culture, policies, and practices, driving initiatives that deliver belonging, representation, and equitable outcomes institutionwide. Provides strategic oversight of employee health, safety, and wellbeing, ensuring alignment with organisational people priorities and strong collaboration across Equity & Inclusion, Wellbeing, Occupational Health, EAP, and Health & Safety functions. Ensure the provision and strategic application of people analytics and workforce insights to enable evidence-based decision-making and long-term workforce planning at an institutional level. Drive people-related strategies that underpin financial sustainability, ensuring workforce planning and capability development align with long-term goals. Represent and influence the people agenda externally, building strong relationships with national HE bodies (e.g., Office for Students, Universities HR, University Alliance) and key stakeholders to shape sector-wide policy and practice. Ensure high performance and accountability across all people-related operations, fostering collaboration and alignment with the University's strategic framework and corporate objectives. Advise the Governing Council on people-related matters, providing reports and assurance on performance against Institutional Success Measures and workforce indicators. Monitor and respond to developments in people policy and practice, ensuring the University remains agile and compliant in a changing HE landscape. Contribute flexibly to strategic change programmes and reviews, leading initiatives that strengthen the University's people capability and culture. Represent the Vice-Chancellor at events as appropriate. Degree-level education or equivalent experience Postgraduate qualification in HR, Business, or a related field Experience Proven track record of shaping and delivering people strategies at a senior leadership level within a complex organisation Significant experience leading HR and People functions Experience of working with Boards and Executive teams to influence strategic decision-making Experience of embedding equity, diversity and inclusion within organisational culture and policy Strong background in governance and compliance, including employment law and regulatory frameworks Experience of representing an organisation externally and influencing sector-wide policy Proven ability to build constructive relationships with trade unions and staff representatives, leading negotiations and fostering collaborative solutions in a unionised environment Skills, knowledge & abilities Deep understanding of HR best practice, employment legislation, and equality, diversity, and inclusion principles Deep expertise in employee relations, with a proven ability to navigate complex workforce issues in a highly regulated environment Awareness of current and emerging trends in higher education and their impact on people strategy Strategic thinker with the ability to translate vision into actionable plans Exceptional leadership and people management skills, fostering collaboration and accountability Strong influencing and relationship-building skills at all levels, internally and externally Excellent communication skills, able to convey complex information clearly to diverse audiences Analytical capability to interpret people data and provide actionable insights Resilient and adaptable, able to lead through change and ambiguity Generous annual leave entitlement of 42 days inclusive of bank holidays and concessionary days (pro rata) Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Access to employer-funded Private Health Insurance Holiday purchase Cycle to Work scheme A flexible working environment A commitment to personal and professional development For further information and informal enquiries regarding the role, please contact Alan Walter . click apply for full job details
Feb 05, 2026
Full time
Hybrid This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework. We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. As Chief People Officer you will be joining an institution that understands and values the life-changing power of education. As a key member of our Executive team, the CPO provides strategic leadership for the University's people agenda and is accountable to the Vice Chancellor for attracting, developing and retaining a high performing, inclusive workforce, while ensuring strong governance and compliance. Operating at the heart of our leadership and decision making structures, the CPO plays a critical role in translating our strategic ambition into sustainable organisational performance. As CPO managing a team of high-quality professional staff, you will lead and deliver strategies for talent, reward, performance, engagement, well-being and inclusion and embedding a culture that fosters innovation, collaboration and organisational growth. With a deep understanding of the factors affecting employee relations, you will also oversee legislative frameworks governing employment, equality and workplace practices and in ensuring that university policies and decisions are legally sound, ethically robust and aligned with sector best-practice mitigating risk and safeguarding the University's reputation. This role closes at 11.59pm GMT on Sunday 1st March 2026. Dixon Walter have been exclusively retained for this appointment. For more information or to apply, please contact Alan Walter via The successful candidate will be a clear thinker and be able to work at a strategic level but have the ability to switch to operations as necessary to ensure procedures and policies are implemented effectively to achieve the key strategic objectives of the University of Derby. A graduate (or equivalent) with chartered membership of the CIPD you will have proven experience of successful strategic management of equivalent services in large and complex organizations. Understanding of the issues facing higher education would be advantageous but more important will be your experience of delivering transformative change, high-performance cultures and innovative service delivery. A technical expert, you will also possess excellent interpersonal skills and have the ability to work effectively with a wide range of internal and external stakeholders. Shape and deliver the University's people strategy as a core enabler of institutional success, supporting the Vice-Chancellor and collaborating with the Executive team to develop and execute strategic plans that secure the University's future. Provide leadership and oversight of People Experience and Culture functions, including all aspects of Human Resources and the Talent, Culture and Inclusion team, ensuring these areas achieve their strategic objectives and deliver measurable impact for the University. As a member of the Executive Team, provide constructive challenge to ensure decisions place people at the heart of the University's strategy while balancing institutional priorities, sustainability, and long-term impact. Ensure effective communication and implementation of Board of Governors' decisions, particularly those impacting people, culture, and workforce strategies, enabling alignment and accountability across the University. Maintain robust people governance frameworks that are fit for purpose, compliant, and aligned with sector best practice, ensuring clarity of roles, responsibilities, and decisionmaking. Provide assurance to the Board and Executive that the University complies with all legislative and regulatory requirements relating to people, employment and equality, diversity and inclusion. Ensure the University's policy framework for people and culture is current, comprehensive, and aligned with government policy and sector guidance. Ensure the development and delivery of strategies for reward, resourcing, performance management, talent development, and employee engagement, which supports the University's ambitions to attract, retain, and motivate a high-performing workforce. Provide strategic leadership and oversight to ensure diversity, equity, and inclusion (DEI) are embedded across the University's culture, policies, and practices, driving initiatives that deliver belonging, representation, and equitable outcomes institutionwide. Provides strategic oversight of employee health, safety, and wellbeing, ensuring alignment with organisational people priorities and strong collaboration across Equity & Inclusion, Wellbeing, Occupational Health, EAP, and Health & Safety functions. Ensure the provision and strategic application of people analytics and workforce insights to enable evidence-based decision-making and long-term workforce planning at an institutional level. Drive people-related strategies that underpin financial sustainability, ensuring workforce planning and capability development align with long-term goals. Represent and influence the people agenda externally, building strong relationships with national HE bodies (e.g., Office for Students, Universities HR, University Alliance) and key stakeholders to shape sector-wide policy and practice. Ensure high performance and accountability across all people-related operations, fostering collaboration and alignment with the University's strategic framework and corporate objectives. Advise the Governing Council on people-related matters, providing reports and assurance on performance against Institutional Success Measures and workforce indicators. Monitor and respond to developments in people policy and practice, ensuring the University remains agile and compliant in a changing HE landscape. Contribute flexibly to strategic change programmes and reviews, leading initiatives that strengthen the University's people capability and culture. Represent the Vice-Chancellor at events as appropriate. Degree-level education or equivalent experience Postgraduate qualification in HR, Business, or a related field Experience Proven track record of shaping and delivering people strategies at a senior leadership level within a complex organisation Significant experience leading HR and People functions Experience of working with Boards and Executive teams to influence strategic decision-making Experience of embedding equity, diversity and inclusion within organisational culture and policy Strong background in governance and compliance, including employment law and regulatory frameworks Experience of representing an organisation externally and influencing sector-wide policy Proven ability to build constructive relationships with trade unions and staff representatives, leading negotiations and fostering collaborative solutions in a unionised environment Skills, knowledge & abilities Deep understanding of HR best practice, employment legislation, and equality, diversity, and inclusion principles Deep expertise in employee relations, with a proven ability to navigate complex workforce issues in a highly regulated environment Awareness of current and emerging trends in higher education and their impact on people strategy Strategic thinker with the ability to translate vision into actionable plans Exceptional leadership and people management skills, fostering collaboration and accountability Strong influencing and relationship-building skills at all levels, internally and externally Excellent communication skills, able to convey complex information clearly to diverse audiences Analytical capability to interpret people data and provide actionable insights Resilient and adaptable, able to lead through change and ambiguity Generous annual leave entitlement of 42 days inclusive of bank holidays and concessionary days (pro rata) Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Access to employer-funded Private Health Insurance Holiday purchase Cycle to Work scheme A flexible working environment A commitment to personal and professional development For further information and informal enquiries regarding the role, please contact Alan Walter . click apply for full job details
4Recruitment Services
Licensing Technical Officer
4Recruitment Services
Licensing Technical Officer Hourly Rate: £45 per hour Hours: 37 hours per week (Full time) Location: Welwyn Garden City with hybrid working available Role Overview We are seeking an experienced Licensing Technical Officer to support the delivery of licensing functions across the authority. The role requires strong technical knowledge of licensing legislation, enforcement, and compliance, with the ability to work collaboratively with internal teams and external partner agencies. Key Requirements In-depth knowledge of licensing law, guidance, policy, and procedures, including Taxi Licensing and the Licensing Act. Sound knowledge of enforcement procedures, relevant legislation, and guidance, including PACE. Understanding of wider local authority services and how they interact with Licensing. Ability to write clear and professional letters, reports, and emails for a wide range of audiences, including customers, elected members, council officers, and external agencies such as the Police, Trading Standards, DVSA, HMRC, and VOSA. Strong written, spoken, and listening communication skills. Ability to maintain accurate, appropriate, and up-to-date notes and records. Special Conditions Current driving licence and access to a vehicle with appropriate insurance. Flexibility to undertake monitoring visits outside standard working hours. This role offers an excellent opportunity for a knowledgeable licensing professional to work in a fast-paced environment and make a meaningful contribution to public safety and regulatory compliance. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Feb 05, 2026
Contractor
Licensing Technical Officer Hourly Rate: £45 per hour Hours: 37 hours per week (Full time) Location: Welwyn Garden City with hybrid working available Role Overview We are seeking an experienced Licensing Technical Officer to support the delivery of licensing functions across the authority. The role requires strong technical knowledge of licensing legislation, enforcement, and compliance, with the ability to work collaboratively with internal teams and external partner agencies. Key Requirements In-depth knowledge of licensing law, guidance, policy, and procedures, including Taxi Licensing and the Licensing Act. Sound knowledge of enforcement procedures, relevant legislation, and guidance, including PACE. Understanding of wider local authority services and how they interact with Licensing. Ability to write clear and professional letters, reports, and emails for a wide range of audiences, including customers, elected members, council officers, and external agencies such as the Police, Trading Standards, DVSA, HMRC, and VOSA. Strong written, spoken, and listening communication skills. Ability to maintain accurate, appropriate, and up-to-date notes and records. Special Conditions Current driving licence and access to a vehicle with appropriate insurance. Flexibility to undertake monitoring visits outside standard working hours. This role offers an excellent opportunity for a knowledgeable licensing professional to work in a fast-paced environment and make a meaningful contribution to public safety and regulatory compliance. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
4Recruitment Services
Private Sector Housing Team Leader
4Recruitment Services
Private Sector Team Leader Job Title: Private Sector Team Leader Hourly Rate: Negotiable Hours: 37 hours per week (Full time) Location / Hybrid Working - Welwyn Garden City Role Overview We are seeking an experienced Private Sector Team Leader to provide temporary cover and support the Private Sector Housing Manager in ensuring legally required standards of private sector housing are maintained across the Borough. The role will contribute to the effective delivery of private sector housing functions, statutory duties, and local performance targets, working in line with all relevant legislation, council policies, and procedures. Key Responsibilities Hold and exercise statutory designations including Authorised Officer, Inspector, Appointed Person, and other relevant roles as required. Support the Private Sector Housing Manager in delivering a strategic approach to maintaining and improving private sector housing standards. Make informed, timely, risk-based professional decisions on complex cases, protracted investigations, and projects. Contribute to the efficient performance of private sector housing services and achievement of statutory and local targets. Lead on Disabled Facilities Grants, ensuring effective management and delivery. Essential Requirements Significant experience in private sector housing enforcement and standards. Ability to exercise competent professional judgement in complex and high-risk cases. Knowledge of relevant housing legislation and statutory requirements. Strong leadership and decision-making skills. Full UK driving licence. Access to a vehicle with appropriate insurance. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Feb 05, 2026
Contractor
Private Sector Team Leader Job Title: Private Sector Team Leader Hourly Rate: Negotiable Hours: 37 hours per week (Full time) Location / Hybrid Working - Welwyn Garden City Role Overview We are seeking an experienced Private Sector Team Leader to provide temporary cover and support the Private Sector Housing Manager in ensuring legally required standards of private sector housing are maintained across the Borough. The role will contribute to the effective delivery of private sector housing functions, statutory duties, and local performance targets, working in line with all relevant legislation, council policies, and procedures. Key Responsibilities Hold and exercise statutory designations including Authorised Officer, Inspector, Appointed Person, and other relevant roles as required. Support the Private Sector Housing Manager in delivering a strategic approach to maintaining and improving private sector housing standards. Make informed, timely, risk-based professional decisions on complex cases, protracted investigations, and projects. Contribute to the efficient performance of private sector housing services and achievement of statutory and local targets. Lead on Disabled Facilities Grants, ensuring effective management and delivery. Essential Requirements Significant experience in private sector housing enforcement and standards. Ability to exercise competent professional judgement in complex and high-risk cases. Knowledge of relevant housing legislation and statutory requirements. Strong leadership and decision-making skills. Full UK driving licence. Access to a vehicle with appropriate insurance. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Norfolk County Council
Pension Fund Project & Policy Lead (Hybrid)
Norfolk County Council
A significant local government authority in the UK is hiring a Project and Policy Management Officer to oversee various projects within the Norfolk Pension Fund. This permanent position requires experience in local government pensions and compliance, along with excellent communication skills. The role offers a competitive salary and the flexibility of a hybrid work model. Successful candidates will be part of a dedicated team responsible for managing and delivering essential pension services to over 110,000 members.
Feb 05, 2026
Full time
A significant local government authority in the UK is hiring a Project and Policy Management Officer to oversee various projects within the Norfolk Pension Fund. This permanent position requires experience in local government pensions and compliance, along with excellent communication skills. The role offers a competitive salary and the flexibility of a hybrid work model. Successful candidates will be part of a dedicated team responsible for managing and delivering essential pension services to over 110,000 members.
easywebrecruitment.com
Fundraising Assistant
easywebrecruitment.com Barnstaple, Devon
Location : Barnstaple Hours : 37 hours per week, Full Time, Permanent Salary : £25,017 - £27,700 per annum Our client is an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England. They aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit them. Join their team for a rewarding career move where 98% of staff agree that they are proud to work for their organisation. What you will be doing: You will be providing support and assistance to the Fundraising teams. You will be helping to research opportunities for new relationships and speaker engagement within the community, helping to maintain the existing fundraising groups, key fundraising opportunities and supporter donor care and development. Working alongside members of the fundraising team, you will gain a better understanding of the various fundraising roles, including undertaking speaker training and assisting fundraisers, where needed, with giving appropriate talks and attending cheque presentations. You will be required to support the area fundraisers in the research, approach and development of community partnerships. The Successful Candidate: You will be highly motivated and enthusiastic, with good organisation and communication skills and able to work to deadlines. You will be positive and solution focused and able to engage and be confident in social situations. A good working knowledge of Microsoft (Word, Excel and Outlook) is required for this role. A flexible approach to work is required as working hours will include evenings and weekends. What they offer: They value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement, which increases with service • enhanced sick pay scheme rising up to 6 months full and 6 months half pay • personal pension scheme with 7% employer contribution • family friendly policies, with enhanced maternity/adoption pay • occupational health, wellbeing and counselling services and employee assistance programme • group life insurance scheme • training and development opportunities • environmental and green agenda • a supportive and inclusive environment • a chance to make a real difference Closing date: 09/02/2026 Interview date: 16/02/2026 Please note: They may close this vacancy early if sufficient suitable applications are received; therefore they recommend you apply early If you have any questions, please visit their website to find our more, or use their email to contact them and speak to one of their HR team today Equality, Diversity and Inclusion Statement Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community. You may have experience of the following: Fundraising Officer, Development Assistant, Charity Fundraising Coordinator, Community Fundraising Assistant, Donor Relations Assistant, Fundraising Support Officer, Fundraising Administrator, Events & Fundraising Assistant, etc. REF-
Feb 04, 2026
Full time
Location : Barnstaple Hours : 37 hours per week, Full Time, Permanent Salary : £25,017 - £27,700 per annum Our client is an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England. They aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit them. Join their team for a rewarding career move where 98% of staff agree that they are proud to work for their organisation. What you will be doing: You will be providing support and assistance to the Fundraising teams. You will be helping to research opportunities for new relationships and speaker engagement within the community, helping to maintain the existing fundraising groups, key fundraising opportunities and supporter donor care and development. Working alongside members of the fundraising team, you will gain a better understanding of the various fundraising roles, including undertaking speaker training and assisting fundraisers, where needed, with giving appropriate talks and attending cheque presentations. You will be required to support the area fundraisers in the research, approach and development of community partnerships. The Successful Candidate: You will be highly motivated and enthusiastic, with good organisation and communication skills and able to work to deadlines. You will be positive and solution focused and able to engage and be confident in social situations. A good working knowledge of Microsoft (Word, Excel and Outlook) is required for this role. A flexible approach to work is required as working hours will include evenings and weekends. What they offer: They value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement, which increases with service • enhanced sick pay scheme rising up to 6 months full and 6 months half pay • personal pension scheme with 7% employer contribution • family friendly policies, with enhanced maternity/adoption pay • occupational health, wellbeing and counselling services and employee assistance programme • group life insurance scheme • training and development opportunities • environmental and green agenda • a supportive and inclusive environment • a chance to make a real difference Closing date: 09/02/2026 Interview date: 16/02/2026 Please note: They may close this vacancy early if sufficient suitable applications are received; therefore they recommend you apply early If you have any questions, please visit their website to find our more, or use their email to contact them and speak to one of their HR team today Equality, Diversity and Inclusion Statement Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community. You may have experience of the following: Fundraising Officer, Development Assistant, Charity Fundraising Coordinator, Community Fundraising Assistant, Donor Relations Assistant, Fundraising Support Officer, Fundraising Administrator, Events & Fundraising Assistant, etc. REF-
Belmont Recruitment
Insurance & Risk Officer
Belmont Recruitment
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Insurance & Risk Officer this role will be: Hybrid 1 day office based 4 days remote working SW2 1RW The right candidate will: To handle from initial receipt through to conclusion, insurance claims in accordance with any relevant insurance policy conditions, claims handling protocols, and ensuring compliance with the relevant Civil Procedure Rules / Protocols. Carry out thorough investigations of compensation claims made against the council, including obtaining all relevant inspection and maintenance documentation, witness statements and other documentation necessary to assess the case. Prepare and maintain a case plan for each claim handled and to obtain all relevant documentation, statements, medical records, photographs, receipts and other evidence required to adequately assess the claim within the relevant timeframes. Undertake a proactive review of all relevant facts for the detection of potential fraud and/or the exaggeration of claims, and to liaise with colleagues to progress any suspected fraud for further investigation. Focus on and promote the Customer Experience, ensuring that insurance and claims services are provided in a consistent, customer focused manner, and feedback from customers is actively sought. Undertake a loss adjusting function on claims including making specific recommendations for the prevention of future or similar claims and ensuring that losses are mitigated through swift preventative action. We require the following: Experience of handling compensation claims including decision making on liability and quantum issues. Experience of dealing with customers by telephone, in writing and face to face, and providing them with advice and assistance on insurance related matters. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Feb 04, 2026
Contractor
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Insurance & Risk Officer this role will be: Hybrid 1 day office based 4 days remote working SW2 1RW The right candidate will: To handle from initial receipt through to conclusion, insurance claims in accordance with any relevant insurance policy conditions, claims handling protocols, and ensuring compliance with the relevant Civil Procedure Rules / Protocols. Carry out thorough investigations of compensation claims made against the council, including obtaining all relevant inspection and maintenance documentation, witness statements and other documentation necessary to assess the case. Prepare and maintain a case plan for each claim handled and to obtain all relevant documentation, statements, medical records, photographs, receipts and other evidence required to adequately assess the claim within the relevant timeframes. Undertake a proactive review of all relevant facts for the detection of potential fraud and/or the exaggeration of claims, and to liaise with colleagues to progress any suspected fraud for further investigation. Focus on and promote the Customer Experience, ensuring that insurance and claims services are provided in a consistent, customer focused manner, and feedback from customers is actively sought. Undertake a loss adjusting function on claims including making specific recommendations for the prevention of future or similar claims and ensuring that losses are mitigated through swift preventative action. We require the following: Experience of handling compensation claims including decision making on liability and quantum issues. Experience of dealing with customers by telephone, in writing and face to face, and providing them with advice and assistance on insurance related matters. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
MBDA UK
Defence Adviser (Maritime)
MBDA UK Stevenage, Hertfordshire
Stevenage MBDA is looking for an experienced Naval Officer (ideally OF5/6) who can provide expert advice and support across the Maritime domain as the Defence and Political Adviser (Maritime) UK! Salary: £100,000 - £105,000 depending on experience Dynamic (hybrid) working: 2 - 3 days per week on-site or with the customer due to workload classification Security Clearance: British Citizen or a Dual UK national Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 49.5% scheme maximum Pension: maximum total (employer and employee) contribution of up to 14% Private medial insurance: Employee and partner funded cover Car Allowance: £680 per month Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: You will play a central part in ensuring we have a deep understanding of customer priorities and long-term requirements, acting as a pivotal interface between us, the Royal Navy, MOD, and wider defence stakeholders including export customers. Working closely with Navy Command (NCHQ) and senior Defence leaders, you will lead coordination and engagement across the Maritime community, including driving the Sea Ceptor User Group (SCUG) on behalf of the RN. You will act as an ambassador, leading engagement in the Maritime domain to ensure our presence to relevant stakeholders. You will support and work alongside other key teams within the business, such as SBD UK (Sales and Business Development) and Exports, assisting with campaigns and customer relations. This role is fundamentally about building trusting relationships, shaping dialogue and positioning MBDA as a credible and reliable partner in Maritime defence capabilities. The role operates within the UK MD area of the business and reports to the Senior Vice President Defence & Political Advice UK. What we're looking for from you: High operational knowledge including the use of Sea Ceptor AD system Deep understanding of organisations in Defence and Armed Forces, including structures and capability requirements Knowledge of UK Defence Acquisition processes and frameworks Knowledge and/or awareness of MBDA Maritime products and their position/benefits in the market Knowledge of international affairs and working in international environments General staff Military experience at the OF5 level Ability to build and manage key relationships, both internally and externally Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations as well as being an active participant in the Veterans Charter. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 04, 2026
Full time
Stevenage MBDA is looking for an experienced Naval Officer (ideally OF5/6) who can provide expert advice and support across the Maritime domain as the Defence and Political Adviser (Maritime) UK! Salary: £100,000 - £105,000 depending on experience Dynamic (hybrid) working: 2 - 3 days per week on-site or with the customer due to workload classification Security Clearance: British Citizen or a Dual UK national Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 49.5% scheme maximum Pension: maximum total (employer and employee) contribution of up to 14% Private medial insurance: Employee and partner funded cover Car Allowance: £680 per month Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: You will play a central part in ensuring we have a deep understanding of customer priorities and long-term requirements, acting as a pivotal interface between us, the Royal Navy, MOD, and wider defence stakeholders including export customers. Working closely with Navy Command (NCHQ) and senior Defence leaders, you will lead coordination and engagement across the Maritime community, including driving the Sea Ceptor User Group (SCUG) on behalf of the RN. You will act as an ambassador, leading engagement in the Maritime domain to ensure our presence to relevant stakeholders. You will support and work alongside other key teams within the business, such as SBD UK (Sales and Business Development) and Exports, assisting with campaigns and customer relations. This role is fundamentally about building trusting relationships, shaping dialogue and positioning MBDA as a credible and reliable partner in Maritime defence capabilities. The role operates within the UK MD area of the business and reports to the Senior Vice President Defence & Political Advice UK. What we're looking for from you: High operational knowledge including the use of Sea Ceptor AD system Deep understanding of organisations in Defence and Armed Forces, including structures and capability requirements Knowledge of UK Defence Acquisition processes and frameworks Knowledge and/or awareness of MBDA Maritime products and their position/benefits in the market Knowledge of international affairs and working in international environments General staff Military experience at the OF5 level Ability to build and manage key relationships, both internally and externally Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations as well as being an active participant in the Veterans Charter. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Customer Success Manager
Resource Data Management Ltd
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Customer Success Manager
Resource Data Management Ltd.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Starting Point Recruitment
Success Coach
Starting Point Recruitment Walsall, Staffordshire
Job Title: Success Coach (Rapid Employment) Location: Walsall - WS1 1SE Full-time Base Salary: £27,000- £29,500 OTE: £39,000 Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment, employment coaching, or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £27,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
Feb 04, 2026
Full time
Job Title: Success Coach (Rapid Employment) Location: Walsall - WS1 1SE Full-time Base Salary: £27,000- £29,500 OTE: £39,000 Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment, employment coaching, or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £27,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
HR Continuous Improvement Lead (12 month fixed term contract)
Capital One (Europe) Plc Nottingham, Nottinghamshire
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Feb 04, 2026
Full time
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Duty Officer
Caravan Club Limited
Job type: Shift work based on 35 hours per week between 07:00 and 22:00 to include weekends and bank Holidays. About the job: To provide a practical, professional and efficient response to requests for motor assistance or medical emergency by any Caravan and Motorhome Club overseas holiday insurance policy holders. To coordinate the assistance in line with the policy limits and the Caravan and Motorhome Club's procedures. Key Tasks/Accountabilities: To manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner. Maintain a clear and complete record of each assistance case and follow through on all cases to completion. Ensuring that the Underwriter is informed of exceptional arrangements made within Club guidelines. To manage all aspects of the assistance, ensuring that all services are delivered within the agreed times and members are fully updated on progress. To ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager. To ensure that all aspects of the assistance are managed in the most cost effective manner, considering all options available. Check all invoices for UK and foreign suppliers against agreed parameters. Pass for payment and recover costs from the Underwriter or member within agreed guidelines. Advise members and answer queries regarding claims relating to any Caravan and Motorhome Club overseas holiday policies. Liaise/negotiate with underwriter/loss adjuster on our member's behalf to help resolve claims issues, within Club guidelines. Possess complete knowledge of all procedures, allowances and benefits of any Caravan and Motorhome Club overseas holiday insurance product. Assess and advise on underwriting issues put by members and contact centre staff, within agreed guidelines. To recognise and communicate to Managers potential improvements in procedures and processes. Support and deputise for the Management Team within agreed guidelines when required. Essential Skills & Experience Required: Good standard of education - including English Language GCSE or equivalent High level of organisation required To be able to manage multiple assistance cases and prioritise effectively To be able to remain calm and focussed under pressure To be driven by providing the highest level of member care and service Experience of working in a service environment Excellent verbal and written communication skills A good knowledge of French is essential PC literate with fast and accurate typing speed Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Feb 04, 2026
Full time
Job type: Shift work based on 35 hours per week between 07:00 and 22:00 to include weekends and bank Holidays. About the job: To provide a practical, professional and efficient response to requests for motor assistance or medical emergency by any Caravan and Motorhome Club overseas holiday insurance policy holders. To coordinate the assistance in line with the policy limits and the Caravan and Motorhome Club's procedures. Key Tasks/Accountabilities: To manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner. Maintain a clear and complete record of each assistance case and follow through on all cases to completion. Ensuring that the Underwriter is informed of exceptional arrangements made within Club guidelines. To manage all aspects of the assistance, ensuring that all services are delivered within the agreed times and members are fully updated on progress. To ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager. To ensure that all aspects of the assistance are managed in the most cost effective manner, considering all options available. Check all invoices for UK and foreign suppliers against agreed parameters. Pass for payment and recover costs from the Underwriter or member within agreed guidelines. Advise members and answer queries regarding claims relating to any Caravan and Motorhome Club overseas holiday policies. Liaise/negotiate with underwriter/loss adjuster on our member's behalf to help resolve claims issues, within Club guidelines. Possess complete knowledge of all procedures, allowances and benefits of any Caravan and Motorhome Club overseas holiday insurance product. Assess and advise on underwriting issues put by members and contact centre staff, within agreed guidelines. To recognise and communicate to Managers potential improvements in procedures and processes. Support and deputise for the Management Team within agreed guidelines when required. Essential Skills & Experience Required: Good standard of education - including English Language GCSE or equivalent High level of organisation required To be able to manage multiple assistance cases and prioritise effectively To be able to remain calm and focussed under pressure To be driven by providing the highest level of member care and service Experience of working in a service environment Excellent verbal and written communication skills A good knowledge of French is essential PC literate with fast and accurate typing speed Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Head Of Operations
Airband
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Feb 03, 2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Lead Counsel, UK & Europe
Infleqtion Inc. Oxford, Oxfordshire
Infleqtion is a global quantum technology company solving some of the world's most complex challenges. We harness quantum mechanics to build and integrate quantum computers, sensors, and networks. From foundational physics to commercial deployment, Infleqtion enables "quantum everywhere" through a growing ecosystem of devices and platforms. We are recruiting a Lead Counsel for the UK and Europe. Location Infleqtion has offices in the USA, United Kingdom, and Australia. This is a full-time position based in our Oxford, UK office, with hybrid work permitted up to 2 days per week based on business needs and manager approval. Job Summary Infleqtion is seeking a highly qualified Lead Counsel for the UK and Europe to serve as a key partner to the Chief Legal Officer, the UK leadership team, and business units to support Infleqtion's mission to bring quantum technologies from the lab into the world. This role will be responsible for a broad range of commercial, regulatory, and strategic legal work while contributing to the growth and maturity of Infleqtion's global legal function. The successful candidate will bring strong commercial instincts, excellent judgment, and the curiosity to learn and support an advanced technology business operating across multiple jurisdictions. This position reports directly to the Chief Legal Officer and will play a central role in supporting our UK and EU operations, while coordinating closely with legal colleagues in the United States and Australia. Job Responsibilities Draft, review, and negotiate a wide range of commercial agreements, including customer contracts, vendor and procurement agreements, research collaborations, licensing arrangements, and NDAs. Serve as a strategic business partner to UK and European leadership, providing practical legal guidance that supports growth, accelerates commercial activities, and manages risk. Support corporate governance, product development, regulatory matters, intellectual property initiatives, and operational decision making. Collaborate with global colleagues to develop scalable legal processes, contract templates, and workflows across jurisdictions. Monitor and advise on evolving legal and regulatory developments relevant to quantum technologies and other advanced technologies. Lead UK and EU privacy and data protection compliance, acting as the primary owner of regional privacy obligations, processes, and operational requirements, including DPIAs, data mapping, data governance, and practical privacy guidance to the business. Lead UK and EU export control compliance activities, including UK Export Control, the EAR, and ITAR, serving as the regional point of accountability and working closely with global compliance partners to implement and oversee operational requirements. Conduct targeted compliance assessments and provide practical recommendations. Deliver training on commercial best practices, legal awareness, and ethical business conduct. Qualifications Qualified Solicitor of England and Wales, or equivalent foreign-qualified lawyer with significant UK experience. Approximately 8 to 12 years PQE, with training at a top-tier international law firm strongly preferred. Outstanding academic credentials, including a strong academic record from a top-tier university or law school. Strong commercial contracting experience and the ability to provide clear, actionable advice under time pressure. Experience supporting technology, engineering, research, or advanced manufacturing organisations is highly preferred. Solid understanding of data protection, export control, and other regulatory frameworks relevant to global technology operations. Demonstrated ability to work cross-functionally and communicate effectively with technical and commercial stakeholders. High integrity, sound judgment, and an ability to balance legal risk with operational priorities. Exceptional organisational skills and attention to detail. Desirable Skills And Knowledge Experience working with government customers or government-funded projects. Familiarity with governance requirements in multinational organisations. Experience implementing or using contract lifecycle management tools or compliance systems. Background in intellectual property, licensing, or technology transfer. Prior in-house experience in a high-growth or emerging technology environment. Benefits Competitive salary Unlimited PTO Generous company 10% pension contribution regardless of employee contribution Cycle to work and Technology schemes Incentive Stock Option Plan BUPA Private Healthcare Insurance once probationary period is successfully completed Working Conditions And Physical Requirements Work will normally be performed in an office and laboratory environment. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Will involve sitting, standing, walking, lifting, and carrying up to 10 kg. Travel Up to 10% travel may be required. Equal Opportunity Regardless of your interest in the quantum industry, you can take pride in the fact that Infleqtion is building an ecosystem of quantum technologies and commercial products, driving the industry towards the future. Studies reveal that while men apply for jobs when they meet an average of 60% of the requirements, women and other groups tend to apply only when they meet all the criteria. If you believe you have the potential but don't meet every single point in our job advertisement, please don't hesitate to contact us! We would love to chat with you and see how you could bring great value to our team. Our goal is to find exceptional individuals who can enrich our team culture, actively contribute, and have a genuine passion for their work. Here you have freedom to embrace your whole self: who you love, your gender identity and expression, skin colour, age, appearance, disability, neurodiversity, DNA, military/veteran status, citizenship, and other factors that make up who you are. Your uniqueness is valued, welcomed, and appreciated here. We are dedicated to providing a positive workplace and base all employment decisions on your qualifications, performance, merits, as well as business needs. We are proud to be an Equal Employment Opportunity Employer.
Feb 03, 2026
Full time
Infleqtion is a global quantum technology company solving some of the world's most complex challenges. We harness quantum mechanics to build and integrate quantum computers, sensors, and networks. From foundational physics to commercial deployment, Infleqtion enables "quantum everywhere" through a growing ecosystem of devices and platforms. We are recruiting a Lead Counsel for the UK and Europe. Location Infleqtion has offices in the USA, United Kingdom, and Australia. This is a full-time position based in our Oxford, UK office, with hybrid work permitted up to 2 days per week based on business needs and manager approval. Job Summary Infleqtion is seeking a highly qualified Lead Counsel for the UK and Europe to serve as a key partner to the Chief Legal Officer, the UK leadership team, and business units to support Infleqtion's mission to bring quantum technologies from the lab into the world. This role will be responsible for a broad range of commercial, regulatory, and strategic legal work while contributing to the growth and maturity of Infleqtion's global legal function. The successful candidate will bring strong commercial instincts, excellent judgment, and the curiosity to learn and support an advanced technology business operating across multiple jurisdictions. This position reports directly to the Chief Legal Officer and will play a central role in supporting our UK and EU operations, while coordinating closely with legal colleagues in the United States and Australia. Job Responsibilities Draft, review, and negotiate a wide range of commercial agreements, including customer contracts, vendor and procurement agreements, research collaborations, licensing arrangements, and NDAs. Serve as a strategic business partner to UK and European leadership, providing practical legal guidance that supports growth, accelerates commercial activities, and manages risk. Support corporate governance, product development, regulatory matters, intellectual property initiatives, and operational decision making. Collaborate with global colleagues to develop scalable legal processes, contract templates, and workflows across jurisdictions. Monitor and advise on evolving legal and regulatory developments relevant to quantum technologies and other advanced technologies. Lead UK and EU privacy and data protection compliance, acting as the primary owner of regional privacy obligations, processes, and operational requirements, including DPIAs, data mapping, data governance, and practical privacy guidance to the business. Lead UK and EU export control compliance activities, including UK Export Control, the EAR, and ITAR, serving as the regional point of accountability and working closely with global compliance partners to implement and oversee operational requirements. Conduct targeted compliance assessments and provide practical recommendations. Deliver training on commercial best practices, legal awareness, and ethical business conduct. Qualifications Qualified Solicitor of England and Wales, or equivalent foreign-qualified lawyer with significant UK experience. Approximately 8 to 12 years PQE, with training at a top-tier international law firm strongly preferred. Outstanding academic credentials, including a strong academic record from a top-tier university or law school. Strong commercial contracting experience and the ability to provide clear, actionable advice under time pressure. Experience supporting technology, engineering, research, or advanced manufacturing organisations is highly preferred. Solid understanding of data protection, export control, and other regulatory frameworks relevant to global technology operations. Demonstrated ability to work cross-functionally and communicate effectively with technical and commercial stakeholders. High integrity, sound judgment, and an ability to balance legal risk with operational priorities. Exceptional organisational skills and attention to detail. Desirable Skills And Knowledge Experience working with government customers or government-funded projects. Familiarity with governance requirements in multinational organisations. Experience implementing or using contract lifecycle management tools or compliance systems. Background in intellectual property, licensing, or technology transfer. Prior in-house experience in a high-growth or emerging technology environment. Benefits Competitive salary Unlimited PTO Generous company 10% pension contribution regardless of employee contribution Cycle to work and Technology schemes Incentive Stock Option Plan BUPA Private Healthcare Insurance once probationary period is successfully completed Working Conditions And Physical Requirements Work will normally be performed in an office and laboratory environment. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Will involve sitting, standing, walking, lifting, and carrying up to 10 kg. Travel Up to 10% travel may be required. Equal Opportunity Regardless of your interest in the quantum industry, you can take pride in the fact that Infleqtion is building an ecosystem of quantum technologies and commercial products, driving the industry towards the future. Studies reveal that while men apply for jobs when they meet an average of 60% of the requirements, women and other groups tend to apply only when they meet all the criteria. If you believe you have the potential but don't meet every single point in our job advertisement, please don't hesitate to contact us! We would love to chat with you and see how you could bring great value to our team. Our goal is to find exceptional individuals who can enrich our team culture, actively contribute, and have a genuine passion for their work. Here you have freedom to embrace your whole self: who you love, your gender identity and expression, skin colour, age, appearance, disability, neurodiversity, DNA, military/veteran status, citizenship, and other factors that make up who you are. Your uniqueness is valued, welcomed, and appreciated here. We are dedicated to providing a positive workplace and base all employment decisions on your qualifications, performance, merits, as well as business needs. We are proud to be an Equal Employment Opportunity Employer.
Norfolk County Council
Project and Policy Management Officer (9523)
Norfolk County Council
Project and Policy Management Officer (9523) Norfolk, United Kingdom (Hybrid) Job Description Project and Policy Management Officer 9523 Permanent Contract 37 hours per week £43,822 to £48,227 per annum (Scale K) Norwich / Hybrid We are seeking someone with proven experience in Local Government Pensions, Compliance or Communications to join the award-winning governance and compliance team at the Norfolk Pension Fund. You will lead, develop and manage a range of projects, working with colleagues across the Norfolk Pension Fund to support the Fund's delivery of its mission and strategic objectives. In this wide-ranging role, you will need strong communication and stakeholder management skills, and the ability to manage multiple priorities simultaneously. You will be a flexible, friendly, team player who enjoys learning new things and taking pride in what you do. The Norfolk Pension Fund is responsible for all aspects of managing, administering and delivering the Local Government Pension Scheme (LGPS) in Norfolk. Part of Norfolk County Council, we deliver the LGPS to over 400 participating employers and around 110,000 scheme members and beneficiaries, managing assets of over £6 billion. The Project and Policy Management Officer is responsible for developing and enhancing the communication and governance standards of the Pension Fund. This role involves the creation and maintenance of policy documents, ensuring compliance with regulations and the Pension Regulator's Code of Practice and providing clear and accessible information to all stakeholders (scheme members, employers, Pension Committee and Board). We know we're asking for a lot, but in return we have a lot to offer. You will be working as part of a critical team and playing a key role in supporting the valuable work of the Pension Fund. We are operating a hybrid way of working and support our staff to make use of remote working options combined with regular on-site contact days with other members of the team. Finally, if you are already in (or would consider relocating to) Norfolk, we think our unique blend of beaches, broads, countryside and culture is hard to beat! If the role sounds like it could be for you then we would love to hear from you. Please contact Eunice Walcott - for further information. These are some benefits you can enjoy by working for Norfolk County Council: Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 13 January :59 All other applicants closing date: 1 February :59 About Us We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate. We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services. Job Info Job Identification 9523 Job Category Finance Posting Date 01/06/2026, 10:33 AM Apply Before 02/01/2026, 11:59 PM Job Schedule Full time Locations The Norfolk Pension Fund, Norwich, Norfolk, NR1 2DH, GB (Hybrid)
Feb 03, 2026
Full time
Project and Policy Management Officer (9523) Norfolk, United Kingdom (Hybrid) Job Description Project and Policy Management Officer 9523 Permanent Contract 37 hours per week £43,822 to £48,227 per annum (Scale K) Norwich / Hybrid We are seeking someone with proven experience in Local Government Pensions, Compliance or Communications to join the award-winning governance and compliance team at the Norfolk Pension Fund. You will lead, develop and manage a range of projects, working with colleagues across the Norfolk Pension Fund to support the Fund's delivery of its mission and strategic objectives. In this wide-ranging role, you will need strong communication and stakeholder management skills, and the ability to manage multiple priorities simultaneously. You will be a flexible, friendly, team player who enjoys learning new things and taking pride in what you do. The Norfolk Pension Fund is responsible for all aspects of managing, administering and delivering the Local Government Pension Scheme (LGPS) in Norfolk. Part of Norfolk County Council, we deliver the LGPS to over 400 participating employers and around 110,000 scheme members and beneficiaries, managing assets of over £6 billion. The Project and Policy Management Officer is responsible for developing and enhancing the communication and governance standards of the Pension Fund. This role involves the creation and maintenance of policy documents, ensuring compliance with regulations and the Pension Regulator's Code of Practice and providing clear and accessible information to all stakeholders (scheme members, employers, Pension Committee and Board). We know we're asking for a lot, but in return we have a lot to offer. You will be working as part of a critical team and playing a key role in supporting the valuable work of the Pension Fund. We are operating a hybrid way of working and support our staff to make use of remote working options combined with regular on-site contact days with other members of the team. Finally, if you are already in (or would consider relocating to) Norfolk, we think our unique blend of beaches, broads, countryside and culture is hard to beat! If the role sounds like it could be for you then we would love to hear from you. Please contact Eunice Walcott - for further information. These are some benefits you can enjoy by working for Norfolk County Council: Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 13 January :59 All other applicants closing date: 1 February :59 About Us We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate. We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services. Job Info Job Identification 9523 Job Category Finance Posting Date 01/06/2026, 10:33 AM Apply Before 02/01/2026, 11:59 PM Job Schedule Full time Locations The Norfolk Pension Fund, Norwich, Norfolk, NR1 2DH, GB (Hybrid)
Head of Insight
Odevo AB
Job Title: Head of Insight Reports to: Chief Commercial Officer About Odevo UK We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world's largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Odevo UK spans key service areas from residential property management through to insurance, surveying, utilities technology and fire services. We are made up of ten operating companies across the UK delivering services to the UK residential property market and beyond. The Opportunity We are looking for a highly strategic, numerate and results-oriented Head of Insight to join our commercial leadership team. This is a pivotal role, reporting directly to the Chief Commercial Officer (CCO) owning the insight and analytics function across our diverse operating companies. Key Responsibilities: Insight Leadership: Develop a cohesive Insight strategy and group-wide approach that ensures we are armed with the most robust and relevant data to aid better decisioning, to support overall commercial objectives. Provide strategic analytical leadership and direction for all OpCos. Identify and capitalise on all market, sector and new opportunities, in order to gain competitive advantages to support organic growth and drive incremental revenue streams. Cohesive Insight strategy Create and deploy the Insight strategy as agreed with the CCO across all OpCos, as part of Odevo UK. Ensure the Insight strategy and activity aligns with agreed commercial objectives and levers, in collaboration with the OpCos. With the wider Insight team, create and deliver robust data with clear recommendations to aid better decisioning, at a market, business and OpCo level. Ensure all relevant data and analytical opportunities are explored and optimised. Deliver the commercial suite of reporting, including NPS, monthly reviews and the new weekly commercial dashboard. Work collaboratively with key global teams (e.g. pricing) and OpCos, ensuring the insight team's output meets the relevant objectives and links with related Odevo teams to deliver the most informed and fully rounded insight to drive growth. Analytical Leadership: Deliver strategic and insight leadership, driving excellence across the commercial function. Relentless focus on decisioning based on best-in-class data and information. Ensuring all insight projects are delivered in a timely and efficient manner, demonstrating how analytics and insight add huge value to our commercial output. Provide Insight and strategic expertise as needed across the Odevo UK group, both from an organic growth and M&A perspective. Competitive Advantage: Drive a culture of curiosity and challenge, valuing facts, data and strategic interpretation to give Odevo absolute commercial advantage in the UK. Create a data repository where we pull in the most relevant market, business and commercial inputs to give the most robust and fully rounded insights. Ensure our strategic output always gives us a clear competitive advantage, driving standout, relevance and resonance for all the right reasons. Team Leadership & Development: Lead, mentor, and develop a high-performing insight team. Inspire best practice in insight across all our OpCos, ensuring analytical thinking is embedded into all decisioning. Be the Insight lead in the Commercial leadership team, ensuring strategy and analytics are central to our thinking. Qualifications and Experience: Proven track record as a Head of Insight or Senior Insight Manager. Deep understanding of analytics and insight. Proven data management track record. Demonstrable experience driving commercial value through exceptional Insight. Commercial and numerical acumen. Personal Attributes: A strategic thinker. Entrepreneurial and results-driven. Collaborative and a strong team player. Strong commercial curiosity and a passion for driving growth. What We Offer: The opportunity to shape the commercial future of a dynamic and growing group of companies. A challenging and rewarding role with significant impact and autonomy. Competitive salary and comprehensive benefits package. A collaborative and supportive work environment. Opportunities for continuous professional development and career advancement.
Feb 03, 2026
Full time
Job Title: Head of Insight Reports to: Chief Commercial Officer About Odevo UK We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world's largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Odevo UK spans key service areas from residential property management through to insurance, surveying, utilities technology and fire services. We are made up of ten operating companies across the UK delivering services to the UK residential property market and beyond. The Opportunity We are looking for a highly strategic, numerate and results-oriented Head of Insight to join our commercial leadership team. This is a pivotal role, reporting directly to the Chief Commercial Officer (CCO) owning the insight and analytics function across our diverse operating companies. Key Responsibilities: Insight Leadership: Develop a cohesive Insight strategy and group-wide approach that ensures we are armed with the most robust and relevant data to aid better decisioning, to support overall commercial objectives. Provide strategic analytical leadership and direction for all OpCos. Identify and capitalise on all market, sector and new opportunities, in order to gain competitive advantages to support organic growth and drive incremental revenue streams. Cohesive Insight strategy Create and deploy the Insight strategy as agreed with the CCO across all OpCos, as part of Odevo UK. Ensure the Insight strategy and activity aligns with agreed commercial objectives and levers, in collaboration with the OpCos. With the wider Insight team, create and deliver robust data with clear recommendations to aid better decisioning, at a market, business and OpCo level. Ensure all relevant data and analytical opportunities are explored and optimised. Deliver the commercial suite of reporting, including NPS, monthly reviews and the new weekly commercial dashboard. Work collaboratively with key global teams (e.g. pricing) and OpCos, ensuring the insight team's output meets the relevant objectives and links with related Odevo teams to deliver the most informed and fully rounded insight to drive growth. Analytical Leadership: Deliver strategic and insight leadership, driving excellence across the commercial function. Relentless focus on decisioning based on best-in-class data and information. Ensuring all insight projects are delivered in a timely and efficient manner, demonstrating how analytics and insight add huge value to our commercial output. Provide Insight and strategic expertise as needed across the Odevo UK group, both from an organic growth and M&A perspective. Competitive Advantage: Drive a culture of curiosity and challenge, valuing facts, data and strategic interpretation to give Odevo absolute commercial advantage in the UK. Create a data repository where we pull in the most relevant market, business and commercial inputs to give the most robust and fully rounded insights. Ensure our strategic output always gives us a clear competitive advantage, driving standout, relevance and resonance for all the right reasons. Team Leadership & Development: Lead, mentor, and develop a high-performing insight team. Inspire best practice in insight across all our OpCos, ensuring analytical thinking is embedded into all decisioning. Be the Insight lead in the Commercial leadership team, ensuring strategy and analytics are central to our thinking. Qualifications and Experience: Proven track record as a Head of Insight or Senior Insight Manager. Deep understanding of analytics and insight. Proven data management track record. Demonstrable experience driving commercial value through exceptional Insight. Commercial and numerical acumen. Personal Attributes: A strategic thinker. Entrepreneurial and results-driven. Collaborative and a strong team player. Strong commercial curiosity and a passion for driving growth. What We Offer: The opportunity to shape the commercial future of a dynamic and growing group of companies. A challenging and rewarding role with significant impact and autonomy. Competitive salary and comprehensive benefits package. A collaborative and supportive work environment. Opportunities for continuous professional development and career advancement.
Project Support Officer
Nova Systems Pty Bristol, Gloucestershire
Nova Systems is a leading engineering services and technology solutions company, partnering with our Defence and Para-public clients to keep our nations and people safe and secure. At Nova, we work collaboratively to achieve our vision and our strategic objectives, whilst staying true to our values of Trust, Professionalism, Community and Passion. We collectively contribute to a safe, respectful, and inclusive workplace, valuing diversity in all its forms. The Role As a Project Support Officer within Nova Systems International, you will be part of the Project Support team within Business Operations and Assurance, which is part of the "Enabling" functions of the business. These functions include Finance, Project Support, Quality & Assurance, Security, Training, Health and Safety, Human Resource Management, ICT, Legal and Commercial, Facilities, Marketing and Communications and Knowledge Management. You will work across all programmes, ensuring Programme Managers have high-level administrative support and project coordination. You will support the development and implementation of effective administrative systems, processes and procedures in line with business needs within this role. Key Accountabilities Build trusted relationships with team members, project and programme managers and Nova General Managers to provide the appropriate project support, including support on the project management system, invoicing, budget and forecasting, programme review and reporting Support to projects using Nova's Project Management System Monitoring and managing the Opportunities and Contact inboxes Participate in opportunity pipeline activities (monitor opportunities / contracts, attend bid meetings and take minutes, monthly opportunity analysis) Monitor and report on project outputs and outcomes as required and support Project Managers in achieving project outcomes, including monthly financial reporting to companywide timescales Maintain relationships with customers, clients, contractors and key stakeholders in the Aerospace sector to promote and support the delivery of the project, in line with the role As a team member, to help identify, create, and continually review the appropriate management information for project support, including project performance, risks and opportunities Provide wider PMO services as required Deputise for the Senior Project Support Officer when required. Support the management of the subcontractor process Essential Experience and Requirements Competence in Microsoft Word, Excel and PowerPoint Experience in data analysis Strong interpersonal skills An understanding of project finances High level of written and verbal communication skills Self-motivated, able to operate with a degree of autonomy Attention to detail and working to company deadlines Flexible, positive and committed team member, who works to very high standards Demonstrates a commitment to professional development Takes initiative to update own skills High level of organisational skills Experience working in the Defence Sector PowerBI and Data Analytics Project Management Qualifications Security and Eligibility Right to work in the UK without Sponsorship Ability to hold UK Security Clearance UK Drivers Licence Why Join us? At Nova Systems, you'll be part of a mission-driven team that values innovation, trust, and collaboration. We offer a supportive environment for learning and development, backed by our professional development allowance, mentoring, and opportunities to work on impactful UK and global defence projects. 8.5 Matched Salary Sacrifice Pension Up to £3000 Annual Professional Development Allowance 25 days Annual Leave + UK Public Holidays Enhanced Parental Leave Loyalty Leave Private Medical Insurance Life Insurance Up to 6 Weeks Sick Pay Employee Assistance Program Reward & Recognition Programme Discounts and more Flexible and Hybrid working Free Parking Please Note Due to the nature of the work Nova does with the UK Ministry of Defence we are required to comply with government regulations related to BPSS background checks and security clearances, refusal to participate will result in withdrawal of the offer. We must also obtain your citizenship and country of birth information at the beginning of the recruitment process. We are committed to increasing diversity of staff within Nova Systems International and within the aerospace and engineering sector. We welcome applications from everyone who meets the requirements of the role description, and we are committed to equal opportunity, equal treatment, and respect for every individual. Armed Forces Covenant. We recognize the value that serving personnel, reservists, veterans, and military families bring to our business. We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively support the wellbeing of our team. If you have special access requirements, please do let us know.
Feb 03, 2026
Full time
Nova Systems is a leading engineering services and technology solutions company, partnering with our Defence and Para-public clients to keep our nations and people safe and secure. At Nova, we work collaboratively to achieve our vision and our strategic objectives, whilst staying true to our values of Trust, Professionalism, Community and Passion. We collectively contribute to a safe, respectful, and inclusive workplace, valuing diversity in all its forms. The Role As a Project Support Officer within Nova Systems International, you will be part of the Project Support team within Business Operations and Assurance, which is part of the "Enabling" functions of the business. These functions include Finance, Project Support, Quality & Assurance, Security, Training, Health and Safety, Human Resource Management, ICT, Legal and Commercial, Facilities, Marketing and Communications and Knowledge Management. You will work across all programmes, ensuring Programme Managers have high-level administrative support and project coordination. You will support the development and implementation of effective administrative systems, processes and procedures in line with business needs within this role. Key Accountabilities Build trusted relationships with team members, project and programme managers and Nova General Managers to provide the appropriate project support, including support on the project management system, invoicing, budget and forecasting, programme review and reporting Support to projects using Nova's Project Management System Monitoring and managing the Opportunities and Contact inboxes Participate in opportunity pipeline activities (monitor opportunities / contracts, attend bid meetings and take minutes, monthly opportunity analysis) Monitor and report on project outputs and outcomes as required and support Project Managers in achieving project outcomes, including monthly financial reporting to companywide timescales Maintain relationships with customers, clients, contractors and key stakeholders in the Aerospace sector to promote and support the delivery of the project, in line with the role As a team member, to help identify, create, and continually review the appropriate management information for project support, including project performance, risks and opportunities Provide wider PMO services as required Deputise for the Senior Project Support Officer when required. Support the management of the subcontractor process Essential Experience and Requirements Competence in Microsoft Word, Excel and PowerPoint Experience in data analysis Strong interpersonal skills An understanding of project finances High level of written and verbal communication skills Self-motivated, able to operate with a degree of autonomy Attention to detail and working to company deadlines Flexible, positive and committed team member, who works to very high standards Demonstrates a commitment to professional development Takes initiative to update own skills High level of organisational skills Experience working in the Defence Sector PowerBI and Data Analytics Project Management Qualifications Security and Eligibility Right to work in the UK without Sponsorship Ability to hold UK Security Clearance UK Drivers Licence Why Join us? At Nova Systems, you'll be part of a mission-driven team that values innovation, trust, and collaboration. We offer a supportive environment for learning and development, backed by our professional development allowance, mentoring, and opportunities to work on impactful UK and global defence projects. 8.5 Matched Salary Sacrifice Pension Up to £3000 Annual Professional Development Allowance 25 days Annual Leave + UK Public Holidays Enhanced Parental Leave Loyalty Leave Private Medical Insurance Life Insurance Up to 6 Weeks Sick Pay Employee Assistance Program Reward & Recognition Programme Discounts and more Flexible and Hybrid working Free Parking Please Note Due to the nature of the work Nova does with the UK Ministry of Defence we are required to comply with government regulations related to BPSS background checks and security clearances, refusal to participate will result in withdrawal of the offer. We must also obtain your citizenship and country of birth information at the beginning of the recruitment process. We are committed to increasing diversity of staff within Nova Systems International and within the aerospace and engineering sector. We welcome applications from everyone who meets the requirements of the role description, and we are committed to equal opportunity, equal treatment, and respect for every individual. Armed Forces Covenant. We recognize the value that serving personnel, reservists, veterans, and military families bring to our business. We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively support the wellbeing of our team. If you have special access requirements, please do let us know.
Amarval Partners Ltd
Insurance & Utilities Procurement officer
Amarval Partners Ltd
Hours: Monday to Friday, 9:00am to 6:00pm Are you an Insurance officer with housing experience? Join a fast-paced housing team committed to delivering safe, secure, and well-managed homes across London. With a growing portfolio and a reputation for responsiveness, this organisation offers stability, purpose, and the chance to make a real impact. Part time will be considered if you hold the right experience and may not require as much support from Management. Benefits This role enables you to train and upskill to mid-level Competitive salary Stable, expanding organisation with strong operational systems Opportunities for growth and development within various service level roles across the housing services sector Responsibilities This is a commercial, detail-driven role. The focus is on keeping contracts live, priced correctly, and under control Placing new insurance policies and utility contracts as required Liaising with brokers, insurers, and utility suppliers Monitoring contract expiry dates, pricing, and coverage Resolving insurer or supplier queries and disputes Requirements Minimum 3 years experience in an insurance brokerage or in-house insurance role Direct experience speaking with brokers, not just sales or coordination Confidence reviewing policy terms, endorsements, excesses, and renewal changes An understanding of what typically causes problems in property insurance (lapses, exclusions, underinsurance, claims trends, poor risk presentation, etc.) Practical experience managing renewals end-to-end, rather than supporting them Strong administrative and organisational skills and experience of using Microsoft Office (Word, Excel, Outlook) Desirable Experience in utilities procurement Experience working across multiple entities within a group structure If you are interested please apply by sending your CV and a cover letter detailing how your experience matches this role.
Feb 03, 2026
Full time
Hours: Monday to Friday, 9:00am to 6:00pm Are you an Insurance officer with housing experience? Join a fast-paced housing team committed to delivering safe, secure, and well-managed homes across London. With a growing portfolio and a reputation for responsiveness, this organisation offers stability, purpose, and the chance to make a real impact. Part time will be considered if you hold the right experience and may not require as much support from Management. Benefits This role enables you to train and upskill to mid-level Competitive salary Stable, expanding organisation with strong operational systems Opportunities for growth and development within various service level roles across the housing services sector Responsibilities This is a commercial, detail-driven role. The focus is on keeping contracts live, priced correctly, and under control Placing new insurance policies and utility contracts as required Liaising with brokers, insurers, and utility suppliers Monitoring contract expiry dates, pricing, and coverage Resolving insurer or supplier queries and disputes Requirements Minimum 3 years experience in an insurance brokerage or in-house insurance role Direct experience speaking with brokers, not just sales or coordination Confidence reviewing policy terms, endorsements, excesses, and renewal changes An understanding of what typically causes problems in property insurance (lapses, exclusions, underinsurance, claims trends, poor risk presentation, etc.) Practical experience managing renewals end-to-end, rather than supporting them Strong administrative and organisational skills and experience of using Microsoft Office (Word, Excel, Outlook) Desirable Experience in utilities procurement Experience working across multiple entities within a group structure If you are interested please apply by sending your CV and a cover letter detailing how your experience matches this role.

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