Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description As part of the role, you'll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company. Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Data Centre Operations Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc). Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test. Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments. Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored. Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre's. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained. Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre's. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre's are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment. Proficient in Server, Storage & Network deployment and ongoing break fix support. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc Deep understanding of DCIM tooling and the importance for accurate asset tracking and management - (Particularly NLyte). Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Well organized and self-motivated with the ability to work alone and as part of a team. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. Excellent written and verbal communication skills with proficiency with Microsoft office applications. Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions. Passionate, engaged and enthusiastic in delivering a world class service in everything you do. Willingness to participate in 24/7 on call Rota to support out of hours incidents. Full UK Driving License and personal car is a must for this position. Some travel will be made by flight or train and covered by company expenses. Desirable knowledge and experience: Experience working within a Hyper-Scale Cloud Data Centre Experience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing and terminating principles Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Oct 21, 2026
Full time
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description As part of the role, you'll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company. Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Data Centre Operations Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc). Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test. Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments. Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored. Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre's. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained. Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre's. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre's are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment. Proficient in Server, Storage & Network deployment and ongoing break fix support. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc Deep understanding of DCIM tooling and the importance for accurate asset tracking and management - (Particularly NLyte). Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Well organized and self-motivated with the ability to work alone and as part of a team. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. Excellent written and verbal communication skills with proficiency with Microsoft office applications. Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions. Passionate, engaged and enthusiastic in delivering a world class service in everything you do. Willingness to participate in 24/7 on call Rota to support out of hours incidents. Full UK Driving License and personal car is a must for this position. Some travel will be made by flight or train and covered by company expenses. Desirable knowledge and experience: Experience working within a Hyper-Scale Cloud Data Centre Experience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing and terminating principles Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
The Unite Group
Newcastle Upon Tyne, Tyne And Wear
IT Technician The Unite Group are recruiting for an IT Technician, ideally with an MSP background, to join our highly reputable company. As an IT Technician you will handle 1st line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service. The successful candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. A key part of the role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations. The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout an IT support issue lifecycle from reporting to resolution. The successful candidate must have the ability to act both independently and as part of a team, and be able to manage their own time and workload to handle multiple IT support requests at the same time. Experience and skills required At least 2 years experience working in a similar role . IT support . Assisting with any project work, in the office and on customer sites Excellent fault finding and troubleshooting skills Work independently and as part of a team with the ability to calmly interact with customers and escalate technical support issues to senior team members when required Excellent communication skills (written and oral) Detail focused and able to maintain accurate ticket notes and documentation A strong customer support focus Good and demonstrated knowledge of various Microsoft products and services (MS365, Server OS, Desktop OS) Good understanding of VoIP telephony Good understanding of WAN/LAN troubleshooting and VLANs Highly motivated to learn new skills to support our wide range of customer business & IT system Clean & Valid UK Driving License (required) Desirable Skills Experience working for an MSP Related Academic Studies MCSA Desktop MTA - Desktop, Cloud, Server, Networks and/or security MCSA Server Certifications in ITIL, CompTIA, Cisco, or other relevant field Company Benefits 24 days annual leave plus Bank Holidays After 2 years service annual leave increases by 1 day per year up to 28 days Opportunities for professional development and certification Exposure to a diverse range of IT projects Competitive salary Eyecare vouchers and company sick pay scheme Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Education: A-Level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Technical support: 2 years (preferred) Work Location: In person
Oct 20, 2026
Full time
IT Technician The Unite Group are recruiting for an IT Technician, ideally with an MSP background, to join our highly reputable company. As an IT Technician you will handle 1st line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service. The successful candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. A key part of the role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations. The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout an IT support issue lifecycle from reporting to resolution. The successful candidate must have the ability to act both independently and as part of a team, and be able to manage their own time and workload to handle multiple IT support requests at the same time. Experience and skills required At least 2 years experience working in a similar role . IT support . Assisting with any project work, in the office and on customer sites Excellent fault finding and troubleshooting skills Work independently and as part of a team with the ability to calmly interact with customers and escalate technical support issues to senior team members when required Excellent communication skills (written and oral) Detail focused and able to maintain accurate ticket notes and documentation A strong customer support focus Good and demonstrated knowledge of various Microsoft products and services (MS365, Server OS, Desktop OS) Good understanding of VoIP telephony Good understanding of WAN/LAN troubleshooting and VLANs Highly motivated to learn new skills to support our wide range of customer business & IT system Clean & Valid UK Driving License (required) Desirable Skills Experience working for an MSP Related Academic Studies MCSA Desktop MTA - Desktop, Cloud, Server, Networks and/or security MCSA Server Certifications in ITIL, CompTIA, Cisco, or other relevant field Company Benefits 24 days annual leave plus Bank Holidays After 2 years service annual leave increases by 1 day per year up to 28 days Opportunities for professional development and certification Exposure to a diverse range of IT projects Competitive salary Eyecare vouchers and company sick pay scheme Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Education: A-Level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Technical support: 2 years (preferred) Work Location: In person
Trainee Signage Installer Field-based across Newcastle Upon Tyne, Tyne and Wear The Company Serving some of the UK's most recognisable brands, Merson Signs is an expert designer, manufacturer and installer of signs. We are now looking for a Trainee Signage Installer to join us on a full-time, permanent basis. The Benefits - Guaranteed minimum weekly wage, with earning potential of up to £40,000 per annum - Company van, full range of Hilti power tools and a company mobile phone - Hotel allowance and overnight subsistence provided - 32 days' annual leave, with excellent holiday pay rates - All training provided and paid for - Pension scheme - Life cover - Income protection scheme - Employee Benefits Package This is an exciting opportunity for a reliable, organised individual with a CSCS card and a flexible approach to work to join our established organisation. You'll have the chance to build a practical career from the ground up, learning from an experienced installation team while working across sites for some of the UK's most recognisable brands. Plus, with all training provided and paid for, you'll be supported to develop your skills and confidence as you progress. So, if you're ready to learn a skilled trade, build a long-term career and enjoy strong earning potential from the outset, read on and apply today. The Role As a Trainee Signage Installer, you will support the safe and high-quality installation of signage across construction, retail and leisure sites. Working as part of an experienced installation team, you will follow instructions to install, maintain and repair signage while meeting health and safety requirements. You will help keep work organised and on schedule, communicating effectively with colleagues and providing a helpful service when representing the company. Additionally, you will: - Ensure signage and products are stored and transported safely - Complete van and tool reports - Work to agreed deadlines About You To be considered as a Trainee Signage Installer, you will need: - Strong organisational and communication skills - The ability to work independently and as part of a team - A flexible approach to working different shift patterns and travelling out of town - A CSCS card - A full, valid driving licence Other organisations may call this role Trainee Sign Installer, Trainee Sign Fitter, Trainee Signage Fitter, Junior Signage Installer, Trainee Sign Technician, Junior Sign Technician, Junior Sign Installer, Signage Installer, Sign Installer, Sign Fitter, Signage Fitter, Signage Installation Operative, or Sign Installation Operative. Webrecruit and Merson Signs are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to begin your career as a Trainee Signage Installer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Oct 08, 2026
Full time
Trainee Signage Installer Field-based across Newcastle Upon Tyne, Tyne and Wear The Company Serving some of the UK's most recognisable brands, Merson Signs is an expert designer, manufacturer and installer of signs. We are now looking for a Trainee Signage Installer to join us on a full-time, permanent basis. The Benefits - Guaranteed minimum weekly wage, with earning potential of up to £40,000 per annum - Company van, full range of Hilti power tools and a company mobile phone - Hotel allowance and overnight subsistence provided - 32 days' annual leave, with excellent holiday pay rates - All training provided and paid for - Pension scheme - Life cover - Income protection scheme - Employee Benefits Package This is an exciting opportunity for a reliable, organised individual with a CSCS card and a flexible approach to work to join our established organisation. You'll have the chance to build a practical career from the ground up, learning from an experienced installation team while working across sites for some of the UK's most recognisable brands. Plus, with all training provided and paid for, you'll be supported to develop your skills and confidence as you progress. So, if you're ready to learn a skilled trade, build a long-term career and enjoy strong earning potential from the outset, read on and apply today. The Role As a Trainee Signage Installer, you will support the safe and high-quality installation of signage across construction, retail and leisure sites. Working as part of an experienced installation team, you will follow instructions to install, maintain and repair signage while meeting health and safety requirements. You will help keep work organised and on schedule, communicating effectively with colleagues and providing a helpful service when representing the company. Additionally, you will: - Ensure signage and products are stored and transported safely - Complete van and tool reports - Work to agreed deadlines About You To be considered as a Trainee Signage Installer, you will need: - Strong organisational and communication skills - The ability to work independently and as part of a team - A flexible approach to working different shift patterns and travelling out of town - A CSCS card - A full, valid driving licence Other organisations may call this role Trainee Sign Installer, Trainee Sign Fitter, Trainee Signage Fitter, Junior Signage Installer, Trainee Sign Technician, Junior Sign Technician, Junior Sign Installer, Signage Installer, Sign Installer, Sign Fitter, Signage Fitter, Signage Installation Operative, or Sign Installation Operative. Webrecruit and Merson Signs are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to begin your career as a Trainee Signage Installer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
