Technical Field Engineer (Waterproofing/ Gas Protection) Doncaster (Travel around North of England/ Scotland) Up to £45,000 + Hybrid + Company Van + Fuel Card + Laptop + Full Training + Progression + Mange Own Diary Are you a Site Engineer or similar with experience in waterproofing or gas protection and confident using CAD, looking to step into a specialist technical role offering training, CAD development, long-term progression, and the freedom to manage your own diary while working remotely with at least one day a week in the Doncaster office? Do you want the chance to join a leading manufacturer of pre-applied waterproofing, ground heave mitigation and gas protection systems, known for delivering cutting-edge structural protection solutions across the UK? This is a company built on quality, innovation and trust - a place where your work will protect complex structures and contribute to major infrastructure projects. On offer is a fantastic opportunity to join a family-feel team within a respected industry leader, where you will receive ongoing training, support from expert engineers, and a platform to progress into senior technical, design or management roles as the company continues to grow. In this role, you will spend most of your time visiting live construction sites across the North of England and Scotland, delivering high-quality site support, training groundworks teams, ensuring installation standards are met and producing CAD detail drawings. You will manage your own diary, work closely with architects and construction teams, and represent a leading brand within the structural protection sector. When you first join, you'll spend additional time at the Doncaster office for onboarding and training. This role would suit a Site Engineer or similar with experience in waterproofing or construction and confident using CAD, looking to step into a specialist technical role offering training, CAD development, long-term progression, and the freedom to manage your own diary while working remotely with at least one day a week in the Doncaster office. The Role Provide on-site support, training, and quality control for waterproofing and gas protection installations across the North Produce professional CAD detail drawings and support design meetings Manage your own diary while representing a leading manufacturer on construction sites The Person Background within site engineering work, ideally waterproofing or gas protection AutoCAD experience Full UK Driving Licence and comfortable travelling across the North and Scotland, Based in Doncaster Rotherham, Barnsley, Wakefield Reference Number: BBBH22985 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Dec 07, 2025
Full time
Technical Field Engineer (Waterproofing/ Gas Protection) Doncaster (Travel around North of England/ Scotland) Up to £45,000 + Hybrid + Company Van + Fuel Card + Laptop + Full Training + Progression + Mange Own Diary Are you a Site Engineer or similar with experience in waterproofing or gas protection and confident using CAD, looking to step into a specialist technical role offering training, CAD development, long-term progression, and the freedom to manage your own diary while working remotely with at least one day a week in the Doncaster office? Do you want the chance to join a leading manufacturer of pre-applied waterproofing, ground heave mitigation and gas protection systems, known for delivering cutting-edge structural protection solutions across the UK? This is a company built on quality, innovation and trust - a place where your work will protect complex structures and contribute to major infrastructure projects. On offer is a fantastic opportunity to join a family-feel team within a respected industry leader, where you will receive ongoing training, support from expert engineers, and a platform to progress into senior technical, design or management roles as the company continues to grow. In this role, you will spend most of your time visiting live construction sites across the North of England and Scotland, delivering high-quality site support, training groundworks teams, ensuring installation standards are met and producing CAD detail drawings. You will manage your own diary, work closely with architects and construction teams, and represent a leading brand within the structural protection sector. When you first join, you'll spend additional time at the Doncaster office for onboarding and training. This role would suit a Site Engineer or similar with experience in waterproofing or construction and confident using CAD, looking to step into a specialist technical role offering training, CAD development, long-term progression, and the freedom to manage your own diary while working remotely with at least one day a week in the Doncaster office. The Role Provide on-site support, training, and quality control for waterproofing and gas protection installations across the North Produce professional CAD detail drawings and support design meetings Manage your own diary while representing a leading manufacturer on construction sites The Person Background within site engineering work, ideally waterproofing or gas protection AutoCAD experience Full UK Driving Licence and comfortable travelling across the North and Scotland, Based in Doncaster Rotherham, Barnsley, Wakefield Reference Number: BBBH22985 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
Dec 07, 2025
Full time
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Location: Remote or Hybrid Team: Cyber Defence - Blue Team Type: Full-time Lead the Charge in Securing Global Animal Health Are you ready to take the lead in defending a global veterinary business from evolving cyber threats? As our Cyber Defense Manager, you'll head up the Cyber Defence "Blue Team," driving operational excellence and strategic resilience across a complex, distributed digital landscape. Your leadership will directly support the secure delivery of veterinary care and innovation worldwide-protecting the systems that help animals live healthier lives. What You'll Do This is a hands-on leadership role where you'll shape and execute our cybersecurity strategy, working across IT, digital, and regional teams to embed a strong cyber culture and robust defenses. Key responsibilities include: Strategic Leadership: Own and evolve the security roadmap, including tooling optimisation and risk management. Secure Design & Architecture: Provide expert guidance across IT projects and infrastructure. Operational Oversight: Define and deploy control baselines, templates, and standards. Tooling & Effectiveness: Manage and monitor security operations tools such as Defender, Sentinel, Tenable, and CASB. Incident Response: Lead triage, coordinate crisis responses, and oversee post-incident reviews. Documentation & Governance: Maintain hardening guides, architecture diagrams, and lead working groups. Cross-Regional Alignment: Foster collaboration and consistency across global cybersecurity efforts. What You Bring Essential: Degree or equivalent experience in Information Security. Certifications such as Security+, CEH, CySA+, or Cloud Security Engineer. Extensive experience in cybersecurity, especially incident response and technical operations. Strong understanding of AWS and Azure cloud platforms. Familiarity with frameworks like NIST, ISO, COBIT, and OWASP. Proven success in leading and delivering security projects. Experience with PowerShell and automation. Consulting experience across IT and digital teams. Flexibility for occasional travel and out-of-hours support. Desirable: Exposure to MxDR/SOC environments and advanced security protocols (SIEM, IDS/IPS, firewalls). Knowledge of GDPR, Cyber Essentials+, PCI-DSS, and other compliance standards. Strong grasp of data protection legislation (e.g., GDPR, Data Protection Act). Why Join Us? Global Impact: Your leadership will help protect the digital infrastructure that supports veterinary care across continents. Strategic Influence: Shape the future of cybersecurity in a business that values innovation and resilience. Collaborative Culture: Work with passionate teams across IT, digital, and operations in a mission-driven environment. Ready to lead a team that defends what matters most? Apply now and help us build a safer, smarter future for global animal health. What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from Work-life balance 26 days annual leave Cycle to Work scheme Initiatives focused on employee wellbeing Pension Discretionary Bonus Discounted staff pet care Free Parking available at Head Office At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Dec 07, 2025
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Location: Remote or Hybrid Team: Cyber Defence - Blue Team Type: Full-time Lead the Charge in Securing Global Animal Health Are you ready to take the lead in defending a global veterinary business from evolving cyber threats? As our Cyber Defense Manager, you'll head up the Cyber Defence "Blue Team," driving operational excellence and strategic resilience across a complex, distributed digital landscape. Your leadership will directly support the secure delivery of veterinary care and innovation worldwide-protecting the systems that help animals live healthier lives. What You'll Do This is a hands-on leadership role where you'll shape and execute our cybersecurity strategy, working across IT, digital, and regional teams to embed a strong cyber culture and robust defenses. Key responsibilities include: Strategic Leadership: Own and evolve the security roadmap, including tooling optimisation and risk management. Secure Design & Architecture: Provide expert guidance across IT projects and infrastructure. Operational Oversight: Define and deploy control baselines, templates, and standards. Tooling & Effectiveness: Manage and monitor security operations tools such as Defender, Sentinel, Tenable, and CASB. Incident Response: Lead triage, coordinate crisis responses, and oversee post-incident reviews. Documentation & Governance: Maintain hardening guides, architecture diagrams, and lead working groups. Cross-Regional Alignment: Foster collaboration and consistency across global cybersecurity efforts. What You Bring Essential: Degree or equivalent experience in Information Security. Certifications such as Security+, CEH, CySA+, or Cloud Security Engineer. Extensive experience in cybersecurity, especially incident response and technical operations. Strong understanding of AWS and Azure cloud platforms. Familiarity with frameworks like NIST, ISO, COBIT, and OWASP. Proven success in leading and delivering security projects. Experience with PowerShell and automation. Consulting experience across IT and digital teams. Flexibility for occasional travel and out-of-hours support. Desirable: Exposure to MxDR/SOC environments and advanced security protocols (SIEM, IDS/IPS, firewalls). Knowledge of GDPR, Cyber Essentials+, PCI-DSS, and other compliance standards. Strong grasp of data protection legislation (e.g., GDPR, Data Protection Act). Why Join Us? Global Impact: Your leadership will help protect the digital infrastructure that supports veterinary care across continents. Strategic Influence: Shape the future of cybersecurity in a business that values innovation and resilience. Collaborative Culture: Work with passionate teams across IT, digital, and operations in a mission-driven environment. Ready to lead a team that defends what matters most? Apply now and help us build a safer, smarter future for global animal health. What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from Work-life balance 26 days annual leave Cycle to Work scheme Initiatives focused on employee wellbeing Pension Discretionary Bonus Discounted staff pet care Free Parking available at Head Office At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
Dec 07, 2025
Full time
Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
Join our Architecture Services team! Our Architecture Services team leads end to end solution design for customers of all sizes, bridging presales insight with robust, delivery-ready architectures. We combine strategic thinking with deep technical expertise to create innovative, future-proof solutions that drive real business outcomes. As a team we lead the design and technical direction of solutions across our Corporate, Public Sector, and Enterprise customer base. Operating across the full customer lifecycle-from early-stage engagement and presales through design activities, and handover to the implementation and support functions. Our team ensures that every solution is innovative, scalable, and aligned to the customer's business objectives. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. As a Senior Solutions Architect within the cloud solutions team, you will play a pivotal role in shaping technology outcomes for our customers specifically focused on the Microsoft Azure Platform. You will act as both a strategic advisor and a hands-on architect, translating business needs into practical, future-ready designs that can be successfully implemented by our internal delivery team, or directly by our customers. Your expertise will span multiple technology domains, allowing you to connect strategic vision with technical depth. As Senior Architect - Azure, you'll be responsible for: Continually demonstrate the skills and abilities of a Subject Matter Expert (SME) in Azure principles, including the pillars of Well-Architected and the Microsoft Cloud Adoption Framework for Azure. Demonstrate and continually develop skills, expertise, and knowledge in the design of hybrid and cloud-based solutions and architectures comprehensively covering key areas such as: Demonstrate a keen interest in leading-edge technologies such as Artificial Intelligence (AI) with a view to delivering consultative services developed by Softcat to assist customer journeys. Demonstrate and continually develop skills and knowledge in key areas of value as identified by the Softcat cloud roadmap and service development strategies. Take responsibility for producing high quality design documentation (Technical Proposals, High Level Designs, diagrams, Statements of Work etc.) when required within a given project or customer engagement. Be responsible for working with the Public Cloud Professional Services and other teams, providing a bridge between Design, implementation, and Support. Able to provide mentoring and enablement support to junior members of the team and the wider business. Applicants must understand the R's strategy and how to apply them to workloads operating within the customers' existing environment(s) with relevance to migration of workloads to the cloud. We'd love you to have You must have already achieved the Microsoft Certified Azure Solutions Architect Associate and Expert certifications; additional Azure related certifications are also very beneficial. You should be able to demonstrate awareness of on-premises infrastructure technologies and how they map to Azure or other cloud services to enable smooth transitions for customers who are migrating to the cloud. Experience of working within a Managed Service Provider organisation and supporting Managed Service Customers would be of benefit. Awareness of Serverless technologies and how developers can use these to build scalable and robust services and applications. As a Senior Azure Solutions Architect, you will strive to maintain awareness of newly released services and improved capabilities on the Azure platform and disseminate this information to other members of the team. You will possess consultative skills in a presales context, with the ability to identify customer challenges, requirements, and business needs You should be able to work independently as well as part of a team to achieve results. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 07, 2025
Full time
Join our Architecture Services team! Our Architecture Services team leads end to end solution design for customers of all sizes, bridging presales insight with robust, delivery-ready architectures. We combine strategic thinking with deep technical expertise to create innovative, future-proof solutions that drive real business outcomes. As a team we lead the design and technical direction of solutions across our Corporate, Public Sector, and Enterprise customer base. Operating across the full customer lifecycle-from early-stage engagement and presales through design activities, and handover to the implementation and support functions. Our team ensures that every solution is innovative, scalable, and aligned to the customer's business objectives. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. As a Senior Solutions Architect within the cloud solutions team, you will play a pivotal role in shaping technology outcomes for our customers specifically focused on the Microsoft Azure Platform. You will act as both a strategic advisor and a hands-on architect, translating business needs into practical, future-ready designs that can be successfully implemented by our internal delivery team, or directly by our customers. Your expertise will span multiple technology domains, allowing you to connect strategic vision with technical depth. As Senior Architect - Azure, you'll be responsible for: Continually demonstrate the skills and abilities of a Subject Matter Expert (SME) in Azure principles, including the pillars of Well-Architected and the Microsoft Cloud Adoption Framework for Azure. Demonstrate and continually develop skills, expertise, and knowledge in the design of hybrid and cloud-based solutions and architectures comprehensively covering key areas such as: Demonstrate a keen interest in leading-edge technologies such as Artificial Intelligence (AI) with a view to delivering consultative services developed by Softcat to assist customer journeys. Demonstrate and continually develop skills and knowledge in key areas of value as identified by the Softcat cloud roadmap and service development strategies. Take responsibility for producing high quality design documentation (Technical Proposals, High Level Designs, diagrams, Statements of Work etc.) when required within a given project or customer engagement. Be responsible for working with the Public Cloud Professional Services and other teams, providing a bridge between Design, implementation, and Support. Able to provide mentoring and enablement support to junior members of the team and the wider business. Applicants must understand the R's strategy and how to apply them to workloads operating within the customers' existing environment(s) with relevance to migration of workloads to the cloud. We'd love you to have You must have already achieved the Microsoft Certified Azure Solutions Architect Associate and Expert certifications; additional Azure related certifications are also very beneficial. You should be able to demonstrate awareness of on-premises infrastructure technologies and how they map to Azure or other cloud services to enable smooth transitions for customers who are migrating to the cloud. Experience of working within a Managed Service Provider organisation and supporting Managed Service Customers would be of benefit. Awareness of Serverless technologies and how developers can use these to build scalable and robust services and applications. As a Senior Azure Solutions Architect, you will strive to maintain awareness of newly released services and improved capabilities on the Azure platform and disseminate this information to other members of the team. You will possess consultative skills in a presales context, with the ability to identify customer challenges, requirements, and business needs You should be able to work independently as well as part of a team to achieve results. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a UKG Compliance Engineer, you will help our engineers implement and audit Palantir security controls across our entire product line. You'll work closely with many different teams to shape these controls and cultivate a robust and nimble approach to risk management across the company. You will navigate and interpret complex government regulatory frameworks and approaches (e.g. Secure-by-Design, application of relevant MOD JSPs and NIST standards) in order to provide practical guidance on technical architecture, documentation and operational concerns, and sustainable processes that will allow us to continue to grow quickly and efficiently. Core Responsibilities Partner with engineers to interpret and map compliance requirements to control implementation and assist with product architecture. Directly facilitate operational and regulatory outcomes across our UK government client portfolio, including Secure by Design adherence, MOD JSP compliance and continuous monitoring. Develop and deliver evidence to meet regulatory compliance audits across the UK government client portfolio. Propose and implement ideas for operational improvements and facilitate automation for procedural compliance controls. Guide technical and operational decision-making towards future product offerings and efficient organisational processes. Evaluate and advise the business on new and evolving UK Government certification programmes, requirements, and technologies. Manage and participate in audits, as appropriate. What We Value Deep understanding of on-premises infrastructure and security concepts Experience working directly with the UK Ministry of Defence or other government departments Experience successfully supporting security and compliance efforts in complex on-premises data centres Experience performing technical assessments in direct support of compliance efforts Experience developing security and risk assessment plans and related documentation Ability to clearly convey compliance requirements to internal engineering teams and associated implementation to external customers using effective written and verbal communication skills Proficiency with security concepts (encryption, authentication, etc.) and tooling for continuous monitoring (Nessus SecurityCenter, Burp, Jira, Splunk, etc.) Knowledge of cloud security compliance (AWS, Azure, GCP) Understanding of DevSecOps practices and secure software development lifecycles What We Require 3+ years' experience with compliance audits and prior UK Government compliance and audit experience (MOD JSP application, Secure by Design, NIST 800-53, and UK Government ATOs, etc.) Current UK security clearance (SC or DV level) Relevant professional certifications (CIPM, CIPP/E, CRISC, CISSP, or similar) Familiarity with data protection compliance tools and GRC platforms Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
Dec 06, 2025
Full time
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a UKG Compliance Engineer, you will help our engineers implement and audit Palantir security controls across our entire product line. You'll work closely with many different teams to shape these controls and cultivate a robust and nimble approach to risk management across the company. You will navigate and interpret complex government regulatory frameworks and approaches (e.g. Secure-by-Design, application of relevant MOD JSPs and NIST standards) in order to provide practical guidance on technical architecture, documentation and operational concerns, and sustainable processes that will allow us to continue to grow quickly and efficiently. Core Responsibilities Partner with engineers to interpret and map compliance requirements to control implementation and assist with product architecture. Directly facilitate operational and regulatory outcomes across our UK government client portfolio, including Secure by Design adherence, MOD JSP compliance and continuous monitoring. Develop and deliver evidence to meet regulatory compliance audits across the UK government client portfolio. Propose and implement ideas for operational improvements and facilitate automation for procedural compliance controls. Guide technical and operational decision-making towards future product offerings and efficient organisational processes. Evaluate and advise the business on new and evolving UK Government certification programmes, requirements, and technologies. Manage and participate in audits, as appropriate. What We Value Deep understanding of on-premises infrastructure and security concepts Experience working directly with the UK Ministry of Defence or other government departments Experience successfully supporting security and compliance efforts in complex on-premises data centres Experience performing technical assessments in direct support of compliance efforts Experience developing security and risk assessment plans and related documentation Ability to clearly convey compliance requirements to internal engineering teams and associated implementation to external customers using effective written and verbal communication skills Proficiency with security concepts (encryption, authentication, etc.) and tooling for continuous monitoring (Nessus SecurityCenter, Burp, Jira, Splunk, etc.) Knowledge of cloud security compliance (AWS, Azure, GCP) Understanding of DevSecOps practices and secure software development lifecycles What We Require 3+ years' experience with compliance audits and prior UK Government compliance and audit experience (MOD JSP application, Secure by Design, NIST 800-53, and UK Government ATOs, etc.) Current UK security clearance (SC or DV level) Relevant professional certifications (CIPM, CIPP/E, CRISC, CISSP, or similar) Familiarity with data protection compliance tools and GRC platforms Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL's business is based on four areas of expertise: Structural systems and technologies Civil engineering Foundations and soil engineering Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is at the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will play a vital role in delivering a sustainable future. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation project with significant opportunities to innovate, grow, and deliver excellence. Our teams are delivering specialist ground engineering works including deep soil mixing, plastic cut-off walls, load transfer platforms, and embankments - all critical enabling works for the main nuclear power station. Role Overview We are seeking a BIM Lead to drive the implementation and integration of digital design and information management across VSL's delivery scope at Sizewell C. This role will lead the coordination and governance of BIM processes, ensuring consistency, compliance, and value creation from design through to construction, commissioning, and handover. The BIM Lead will be responsible for managing BIM execution plans, overseeing model coordination, and ensuring the integrity of project data. You will act as the central point of contact for all BIM-related activities, supporting project teams in achieving digital excellence and promoting best practice in information management. Main Responsibilities BIM Management & Delivery Establish, implement, and maintain the BIM Execution Plan (BEP) and supporting documentation. Lead and coordinate BIM workflows across all project stages (design, construction, commissioning, handover). Ensure models and data comply with project standards, client requirements, and industry protocols (ISO 19650). Oversee model federation, clash detection, and coordination processes, ensuring accuracy and data quality. Collaboration & Stakeholder Engagement Act as the primary BIM liaison for internal teams, alliance partners, and the client. Promote collaboration through efficient model-sharing protocols and common data environment (CDE) management. Communicate BIM progress, issues, and solutions clearly to technical and non-technical stakeholders. Influence project strategies by demonstrating the value of structured information management. Leadership & Upskilling Champion BIM capability across project teams by providing guidance, coaching, and training. Develop and implement strategies to build digital literacy and confidence in BIM workflows. Mentor discipline leads on integrating BIM and digital tools into their day-to-day project activities. Performance & Continuous Improvement Monitor BIM deliverables against programme and quality milestones. Identify opportunities for process optimisation and innovation through digital technologies. Support the achievement of VSL's digital transformation and project certainty objectives. Ensure lessons learned and best practices are captured and shared across projects. Candidate Profile Education & Experience Proven experience in BIM management or digital engineering leadership on major infrastructure or construction projects. Strong background in developing and implementing BIM strategies across multidisciplinary environments. Degree in Engineering, Architecture, Construction Management, or a related discipline preferred. Technical Skills Proficiency in BIM authoring and coordination platforms (e.g., Revit, Navisworks, Civil 3D). Strong understanding of BIM standards, ISO 19650, and data exchange formats (IFC, COBie). Experience managing CDE platforms (e.g., ProjectWise, BIM 360, Aconex). Ability to interpret and enforce BIM requirements across supply chain partners. Personal Attributes Excellent communication and influencing skills with the ability to drive cultural and behavioural change. Collaborative and adaptable, able to engage effectively across diverse stakeholder groups. Strategic thinker with a proactive, hands on approach to problem solving. Passionate about innovation, data integrity, and advancing digital transformation in construction. Why Work With Us? Impactful Work: Lead digital engineering on one of the UK's most complex and high profile clean energy projects. Innovation at Scale: Drive smarter, engineering led solutions that deliver long term performance and value. Career Growth: Opportunities for professional development within an international construction specialist. Collaborative Culture: Work with a skilled, diverse team at the forefront of digital transformation in infrastructure. Competitive Package: Attractive salary and benefits, including pension and health coverage. Interested? Apply now and let's build the great structures of tomorrow together!
Dec 06, 2025
Full time
As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL's business is based on four areas of expertise: Structural systems and technologies Civil engineering Foundations and soil engineering Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is at the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will play a vital role in delivering a sustainable future. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation project with significant opportunities to innovate, grow, and deliver excellence. Our teams are delivering specialist ground engineering works including deep soil mixing, plastic cut-off walls, load transfer platforms, and embankments - all critical enabling works for the main nuclear power station. Role Overview We are seeking a BIM Lead to drive the implementation and integration of digital design and information management across VSL's delivery scope at Sizewell C. This role will lead the coordination and governance of BIM processes, ensuring consistency, compliance, and value creation from design through to construction, commissioning, and handover. The BIM Lead will be responsible for managing BIM execution plans, overseeing model coordination, and ensuring the integrity of project data. You will act as the central point of contact for all BIM-related activities, supporting project teams in achieving digital excellence and promoting best practice in information management. Main Responsibilities BIM Management & Delivery Establish, implement, and maintain the BIM Execution Plan (BEP) and supporting documentation. Lead and coordinate BIM workflows across all project stages (design, construction, commissioning, handover). Ensure models and data comply with project standards, client requirements, and industry protocols (ISO 19650). Oversee model federation, clash detection, and coordination processes, ensuring accuracy and data quality. Collaboration & Stakeholder Engagement Act as the primary BIM liaison for internal teams, alliance partners, and the client. Promote collaboration through efficient model-sharing protocols and common data environment (CDE) management. Communicate BIM progress, issues, and solutions clearly to technical and non-technical stakeholders. Influence project strategies by demonstrating the value of structured information management. Leadership & Upskilling Champion BIM capability across project teams by providing guidance, coaching, and training. Develop and implement strategies to build digital literacy and confidence in BIM workflows. Mentor discipline leads on integrating BIM and digital tools into their day-to-day project activities. Performance & Continuous Improvement Monitor BIM deliverables against programme and quality milestones. Identify opportunities for process optimisation and innovation through digital technologies. Support the achievement of VSL's digital transformation and project certainty objectives. Ensure lessons learned and best practices are captured and shared across projects. Candidate Profile Education & Experience Proven experience in BIM management or digital engineering leadership on major infrastructure or construction projects. Strong background in developing and implementing BIM strategies across multidisciplinary environments. Degree in Engineering, Architecture, Construction Management, or a related discipline preferred. Technical Skills Proficiency in BIM authoring and coordination platforms (e.g., Revit, Navisworks, Civil 3D). Strong understanding of BIM standards, ISO 19650, and data exchange formats (IFC, COBie). Experience managing CDE platforms (e.g., ProjectWise, BIM 360, Aconex). Ability to interpret and enforce BIM requirements across supply chain partners. Personal Attributes Excellent communication and influencing skills with the ability to drive cultural and behavioural change. Collaborative and adaptable, able to engage effectively across diverse stakeholder groups. Strategic thinker with a proactive, hands on approach to problem solving. Passionate about innovation, data integrity, and advancing digital transformation in construction. Why Work With Us? Impactful Work: Lead digital engineering on one of the UK's most complex and high profile clean energy projects. Innovation at Scale: Drive smarter, engineering led solutions that deliver long term performance and value. Career Growth: Opportunities for professional development within an international construction specialist. Collaborative Culture: Work with a skilled, diverse team at the forefront of digital transformation in infrastructure. Competitive Package: Attractive salary and benefits, including pension and health coverage. Interested? Apply now and let's build the great structures of tomorrow together!
Landscape Architect - Winchester A well-established, award-winning environmental conmpany based in Winchester is seeking a talented and motivated Landscape Architect to join their collaborative and multidisciplinary team. This is a fantastic opportunity for a creative individual who is passionate about landscape architecture and sustainable design, and who is looking to develop their career within a respected and forward-thinking practice. Benefits include: Competitive salary, based on experience Hybrid and flexible working arrangements Generous annual leave allowance plus additional leave for long service Pension scheme Payment of professional membership fees Regular CPD sessions and mentoring support (including for the Pathway to Chartership) Cycle to work scheme A friendly, inclusive office culture with regular team socials and wellbeing initiatives About the Role The successful candidate will work on a diverse portfolio of projects across the UK and internationally, ranging from masterplanning and green infrastructure strategies to detailed landscape design for public spaces, residential developments, and infrastructure schemes. The role offers exposure to all project stages, with opportunities to contribute creatively and technically from concept through to construction. Key Responsibilities Assist in the preparation of design proposals, reports, visualisations, and planning submissions Contribute to LVIA and landscape planning work Collaborate closely with architects, ecologists, planners, and engineers Participate in client meetings and site visits Support senior team members with project delivery and coordination You will ideally have; A degree in Landscape Architecture (and ideally on the Pathway to Chartership or recently Chartered) Proficiency in AutoCAD, Adobe Creative Suite, SketchUp; knowledge of Revit and GIS is an advantage Excellent design, graphic, and communication skills A proactive, organised, and team-oriented mindset If you're a passionate Landscape Architect looking to make a real impact within a dynamic and respected practice, this please contact Ashleigh Garner at Penguin Recruitment or apply to this advert.
Dec 06, 2025
Full time
Landscape Architect - Winchester A well-established, award-winning environmental conmpany based in Winchester is seeking a talented and motivated Landscape Architect to join their collaborative and multidisciplinary team. This is a fantastic opportunity for a creative individual who is passionate about landscape architecture and sustainable design, and who is looking to develop their career within a respected and forward-thinking practice. Benefits include: Competitive salary, based on experience Hybrid and flexible working arrangements Generous annual leave allowance plus additional leave for long service Pension scheme Payment of professional membership fees Regular CPD sessions and mentoring support (including for the Pathway to Chartership) Cycle to work scheme A friendly, inclusive office culture with regular team socials and wellbeing initiatives About the Role The successful candidate will work on a diverse portfolio of projects across the UK and internationally, ranging from masterplanning and green infrastructure strategies to detailed landscape design for public spaces, residential developments, and infrastructure schemes. The role offers exposure to all project stages, with opportunities to contribute creatively and technically from concept through to construction. Key Responsibilities Assist in the preparation of design proposals, reports, visualisations, and planning submissions Contribute to LVIA and landscape planning work Collaborate closely with architects, ecologists, planners, and engineers Participate in client meetings and site visits Support senior team members with project delivery and coordination You will ideally have; A degree in Landscape Architecture (and ideally on the Pathway to Chartership or recently Chartered) Proficiency in AutoCAD, Adobe Creative Suite, SketchUp; knowledge of Revit and GIS is an advantage Excellent design, graphic, and communication skills A proactive, organised, and team-oriented mindset If you're a passionate Landscape Architect looking to make a real impact within a dynamic and respected practice, this please contact Ashleigh Garner at Penguin Recruitment or apply to this advert.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Lead Digital Engineer Location: Bicester Permanent Staff Position Type of Project: Custodial / MOJ Prisons Do you want to set the benchmark for digital engineering excellence in construction? Are you a digital engineering professional ready to redefine how projects are designed, delivered, and handed over? At Laing O'Rourke, we build virtually in a digital environment first-driving predictability in cost, quality, programme, and safety. If you can implement smarter engineering-led solutions, deliver whole-life value, and demonstrate to clients the benefits of digital tools and data-driven delivery, then this is the opportunity for you. The role reports directly to the Project Technical Leader or Project Digital Lead. As Lead Digital Engineer, you will guide the development, implementation, and deployment of Laing O'Rourke's digital systems and processes-supporting project teams to achieve client BIM requirements, digital deliverables, and project BIM objectives. Our digital focus spans advanced data use, 3D modelling, and visualisation to enable design, manufacturing, and construction excellence. You will lead the consistent implementation and ongoing evolution of the LOR Digital Standards, aligned with best practice and emerging technology. Key Responsibilities Accountable for delivering Digital Engineering across pre-construction, construction, commissioning, and handover phases-ensuring correct processes, protocols, and influence are applied. Enable and develop LOR staff in their discipline-specific digital responsibilities through training, workshops, coaching, and effective communication. Manage and develop the project BIM model in line with client requirements and LOR standards. Build and maintain collaborative working relationships with stakeholders to deliver the project BIM strategy. Liaise with consultants, suppliers, clients, and other external stakeholders to achieve the project's digital objectives. Lead the design team and subcontractors in delivering 3D modelling responsibilities aligned with scope, programme, and key milestones. Drive project-specific digital solutions ensuring alignment with Digital Standards and best practice. Promote and shape digital best practice across the business, sharing lessons learned outside of direct reporting lines. Develop and mentor direct reports to ensure consistent, high-quality delivery. Support BIM coordination and package management alongside the technical and design teams. Maintain strong working relationships with senior leadership teams and business unit stakeholders. Ensure governance and compliance with QA procedures, including maintaining the LOR delivery plan and reporting digital performance metrics. Proactively identify opportunities to enhance digital delivery, leveraging experience to improve project outcomes. Qualifications, Training & Experience Essential Architectural, construction, or engineering degree-or equivalent relevant experience. Minimum 5 years' experience in construction (including planning & logistics). Minimum 5 years' experience in BIM or 3D technology. Experienced user of Autodesk Revit, ACC Suite, and Navisworks. Ability to work full-time at project site location as part of the construction team. Desirable Experience with coding/automation tools (Dynamo, Python, Power Automate). Experience with Bentley software (ProjectWise, MicroStation). Experience managing teams or mentoring others. Recognised BIM qualification or BIM Professional Certification. About Us We are an international engineering and construction organisation delivering world-class infrastructure and building projects in the UK, Middle East, and Australia. Certainty, reliability, and quality define our work-and with over 150 years of experience, Laing O'Rourke is built on passion, innovation, and the power of our people. Our heritage, combined with our commitment to digital transformation, ensures we continue to deliver excellence for our clients. As part of the Disability Confident scheme, applicants with a long-term condition or disability who meet the essential criteria will be offered an interview. Please tell us in advance if you need adjustments or support throughout the process. We are committed to a fair, inclusive, and accessible recruitment experience. If you require an application form in an alternative format or would like to understand more about our recruitment process, please contact .
Dec 06, 2025
Full time
Lead Digital Engineer Location: Bicester Permanent Staff Position Type of Project: Custodial / MOJ Prisons Do you want to set the benchmark for digital engineering excellence in construction? Are you a digital engineering professional ready to redefine how projects are designed, delivered, and handed over? At Laing O'Rourke, we build virtually in a digital environment first-driving predictability in cost, quality, programme, and safety. If you can implement smarter engineering-led solutions, deliver whole-life value, and demonstrate to clients the benefits of digital tools and data-driven delivery, then this is the opportunity for you. The role reports directly to the Project Technical Leader or Project Digital Lead. As Lead Digital Engineer, you will guide the development, implementation, and deployment of Laing O'Rourke's digital systems and processes-supporting project teams to achieve client BIM requirements, digital deliverables, and project BIM objectives. Our digital focus spans advanced data use, 3D modelling, and visualisation to enable design, manufacturing, and construction excellence. You will lead the consistent implementation and ongoing evolution of the LOR Digital Standards, aligned with best practice and emerging technology. Key Responsibilities Accountable for delivering Digital Engineering across pre-construction, construction, commissioning, and handover phases-ensuring correct processes, protocols, and influence are applied. Enable and develop LOR staff in their discipline-specific digital responsibilities through training, workshops, coaching, and effective communication. Manage and develop the project BIM model in line with client requirements and LOR standards. Build and maintain collaborative working relationships with stakeholders to deliver the project BIM strategy. Liaise with consultants, suppliers, clients, and other external stakeholders to achieve the project's digital objectives. Lead the design team and subcontractors in delivering 3D modelling responsibilities aligned with scope, programme, and key milestones. Drive project-specific digital solutions ensuring alignment with Digital Standards and best practice. Promote and shape digital best practice across the business, sharing lessons learned outside of direct reporting lines. Develop and mentor direct reports to ensure consistent, high-quality delivery. Support BIM coordination and package management alongside the technical and design teams. Maintain strong working relationships with senior leadership teams and business unit stakeholders. Ensure governance and compliance with QA procedures, including maintaining the LOR delivery plan and reporting digital performance metrics. Proactively identify opportunities to enhance digital delivery, leveraging experience to improve project outcomes. Qualifications, Training & Experience Essential Architectural, construction, or engineering degree-or equivalent relevant experience. Minimum 5 years' experience in construction (including planning & logistics). Minimum 5 years' experience in BIM or 3D technology. Experienced user of Autodesk Revit, ACC Suite, and Navisworks. Ability to work full-time at project site location as part of the construction team. Desirable Experience with coding/automation tools (Dynamo, Python, Power Automate). Experience with Bentley software (ProjectWise, MicroStation). Experience managing teams or mentoring others. Recognised BIM qualification or BIM Professional Certification. About Us We are an international engineering and construction organisation delivering world-class infrastructure and building projects in the UK, Middle East, and Australia. Certainty, reliability, and quality define our work-and with over 150 years of experience, Laing O'Rourke is built on passion, innovation, and the power of our people. Our heritage, combined with our commitment to digital transformation, ensures we continue to deliver excellence for our clients. As part of the Disability Confident scheme, applicants with a long-term condition or disability who meet the essential criteria will be offered an interview. Please tell us in advance if you need adjustments or support throughout the process. We are committed to a fair, inclusive, and accessible recruitment experience. If you require an application form in an alternative format or would like to understand more about our recruitment process, please contact .
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
CyberArk PAM Self-Hosted Architect +6 months + +Fully remote working +SC cleared role - must be elligible for clearance Are you an experienced CyberArk Architect who can define and deliver enterprise-grade PAM and secrets-management platforms in secure, complex environments? We are seeking a highly skilled CyberArk PAM Self-Hosted Architect to take ownership of architectural strategy, design and integration across a major organisation. This role is ideal for a senior expert who thrives on shaping security platforms, influencing stakeholders, and guiding delivery teams through best-practice implementation. Responsibilities: Own the end-to-end architecture and high-level design for CyberArk PAM Self-Hosted and CyberArk Conjur, defining these as strategic platforms for privileged access and secrets management. Establish and maintain reference architectures , patterns, and standards for onboarding infrastructure, applications, DevOps platforms and third parties into CyberArk. Architect CyberArk PAM Self-Hosted components -Vault, PVWA, PSM, CPM, PSMP, PTA, DR-ensuring resilience, scalability, operational segregation and regulatory compliance. Design CyberArk Conjur / Secrets Manager Enterprise & Credential Provider for secure management of application, machine and DevOps secrets, integrating with: CI/CD pipelines Containers and Kubernetes/OpenShift Multi-cloud platforms Collaborate with security, DevOps and infrastructure teams to integrate CyberArk with AD/LDAP, SAML/OIDC identity providers, SIEM (e.g. Splunk), ITSM, and MFA solutions . Lead installation, configuration, testing and handover of CyberArk secrets-management solutions into Run & Maintain teams. Provide architectural leadership on privileged access risk reduction through threat modelling, control selection and adherence to security policies . Act as a trusted advisor to senior stakeholders (CISO, security architects, platform owners, programme leadership), translating complex PAM/secret-management designs into clear business outcomes. Required skills: Typically 7+ years' experience in cybersecurity architecture, with strong PAM expertise in complex and regulated environments. Proven hands-on architectural experience with CyberArk PAM Self-Hosted , including most of: Vault, PVWA, PSM, CPM, PSMP, PTA, DR. Strong experience designing and integrating CyberArk Conjur / Credential Provider for application and DevOps secrets. Demonstrable experience integrating CyberArk with: AD/LDAP SAML/OIDC identity providers SIEM tools ITSM/ticketing systems At least one MFA platform Solid understanding of DevOps and cloud-native ecosystems, including Kubernetes, OpenShift, containers, Jenkins, CI/CD and IaC , and embedding CyberArk Conjur into these pipelines. Strong awareness of security and audit standards (NCSC, ISO 27001, NIST, FCA/financial, government). Excellent communication and stakeholder management skills, able to articulate PAM and secrets architecture to both technical and non-technical audiences. Experience working in or with secure, classified or national security environments . Strong documentation skills (HLDs, LLDs, design patterns, architecture decisions). Proven track record leading and delivering multiple CyberArk PAM and secrets-management projects . If you'd like to discuss this CyberArk PAM Self-Hosted Architect in more detail, please send your updated CV to (url removed) and I will get in touch.
Dec 06, 2025
Contractor
CyberArk PAM Self-Hosted Architect +6 months + +Fully remote working +SC cleared role - must be elligible for clearance Are you an experienced CyberArk Architect who can define and deliver enterprise-grade PAM and secrets-management platforms in secure, complex environments? We are seeking a highly skilled CyberArk PAM Self-Hosted Architect to take ownership of architectural strategy, design and integration across a major organisation. This role is ideal for a senior expert who thrives on shaping security platforms, influencing stakeholders, and guiding delivery teams through best-practice implementation. Responsibilities: Own the end-to-end architecture and high-level design for CyberArk PAM Self-Hosted and CyberArk Conjur, defining these as strategic platforms for privileged access and secrets management. Establish and maintain reference architectures , patterns, and standards for onboarding infrastructure, applications, DevOps platforms and third parties into CyberArk. Architect CyberArk PAM Self-Hosted components -Vault, PVWA, PSM, CPM, PSMP, PTA, DR-ensuring resilience, scalability, operational segregation and regulatory compliance. Design CyberArk Conjur / Secrets Manager Enterprise & Credential Provider for secure management of application, machine and DevOps secrets, integrating with: CI/CD pipelines Containers and Kubernetes/OpenShift Multi-cloud platforms Collaborate with security, DevOps and infrastructure teams to integrate CyberArk with AD/LDAP, SAML/OIDC identity providers, SIEM (e.g. Splunk), ITSM, and MFA solutions . Lead installation, configuration, testing and handover of CyberArk secrets-management solutions into Run & Maintain teams. Provide architectural leadership on privileged access risk reduction through threat modelling, control selection and adherence to security policies . Act as a trusted advisor to senior stakeholders (CISO, security architects, platform owners, programme leadership), translating complex PAM/secret-management designs into clear business outcomes. Required skills: Typically 7+ years' experience in cybersecurity architecture, with strong PAM expertise in complex and regulated environments. Proven hands-on architectural experience with CyberArk PAM Self-Hosted , including most of: Vault, PVWA, PSM, CPM, PSMP, PTA, DR. Strong experience designing and integrating CyberArk Conjur / Credential Provider for application and DevOps secrets. Demonstrable experience integrating CyberArk with: AD/LDAP SAML/OIDC identity providers SIEM tools ITSM/ticketing systems At least one MFA platform Solid understanding of DevOps and cloud-native ecosystems, including Kubernetes, OpenShift, containers, Jenkins, CI/CD and IaC , and embedding CyberArk Conjur into these pipelines. Strong awareness of security and audit standards (NCSC, ISO 27001, NIST, FCA/financial, government). Excellent communication and stakeholder management skills, able to articulate PAM and secrets architecture to both technical and non-technical audiences. Experience working in or with secure, classified or national security environments . Strong documentation skills (HLDs, LLDs, design patterns, architecture decisions). Proven track record leading and delivering multiple CyberArk PAM and secrets-management projects . If you'd like to discuss this CyberArk PAM Self-Hosted Architect in more detail, please send your updated CV to (url removed) and I will get in touch.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
