Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
ID lavoro: Amazon UK Services Ltd. In pursuit of being Earth's Best Employer, our global Human Resources teams, known asPeopleeXperienceand Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture.TheSenior HR BusinessPartnerisresponsible foroperational excellence and organizational healththroughPXTleadership at their assigned site(s).As a senior individual contributor, you will partner directly with Field Leaders, site(s) leadership teams, and General Managers,maintainingthe seniority and credibility needed for strategic discussions on complex organizational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight,leveragingboth technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation. You will be expected to work onsite(s) at an Amazon facility, supporting multiple site(s)s within your region (campus) with regular mobility across assigned locations. Key job responsibilities Employee Experience & Engagement Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA walks, drivingtimelyresolutions and strengthening employee-leadership relationships. Execute engagement strategies and recognition programs that measurably enhance employee satisfaction. Build an inclusive environment where employees feel safe to speak up and bring their authentic self to work,establishingEmployee Resource Groups and ensuringequitabletalent practices. Maintain meaningful floor presence across the site(s), building rapport at all levels andidentifyingconcerns before they escape. Operational Excellence & Site(s) Standards Assess workplace conditions through regular site(s) walks,establishingroutines tomaintainfacility standards in alignment with Amazon expectations. Partner with site(s) leaders and safety teams to ensure consistent execution of safety standards and programs. Lead strategic community initiatives partnering with Public Policy and Public Relations teams. Drive proactive risk identification and mitigation byestablishingearly warning systems,leveragingdata insights, and making high-judgment decisions that balance policy intent with business needs. Execute core PXT processes with rigorous standards, conducting inspections and audits to ensure compliance. Coordinate effectively with shared services and cross-functional partners to ensure seamless service delivery. Data-Driven Decision Making & Technology Lead in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Turn insights into compelling narratives that influence senior stakeholders and drive measurable improvements in employee experience and business performance. Drive strategic adoption of HR technology solutions and self-service tools to enable both efficiency and excellence,leveragingautomation while preserving high-touch support for sensitive matters requiring human judgment and empathy. Strategic PXT Leadership Partner regularly with site(s) leadership and General Managers to balance operational needs with Amazon's values and people priorities, applying high judgment to guide decisions on complex organizational challenges. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Coach Business Leaders on effective people management, including performance feedback, team development, and complex employee relations matters. Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into local routines. Set clear goals for culture transformation and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. PXT Leadership & Organizational Health Contribute to PXT team staffing decisions, resource allocation, and scheduling to ensureappropriate coverageand capability. Participate in succession planning and promotion decisions,identifyinghigh-potential talent and development opportunities. Conduct talent evaluations for PXT team members, providing input on performance, potential, and development needs. Support development planning and contribute to building bench strength for critical roles. Provide input on PXT team performance management and champion positive team culture and recognition practices. A day in the life our day blends strategic thinking with hands-on execution at the site(s) level. You'llleverageadvanced analytics and AI-enabled tools toidentifytrends and develop solutions that enhance workplace experience. From coaching senior leadership on complex workforce challenges to driving HR process excellence,you'llcollaborate with Field Leaders and General Managers on forward-looking strategies.You'llmaintainstrong floor presence through site(s) walks, employee feedback sessions, and strategic initiatives, while navigating complex organizational challenges with high judgment.You'llalso contribute to PXT organizational health through talent evaluations, succession planning, and performance management. Success comes from your ability to lead change initiatives, make high-judgment decisions in ambiguous situations, and create a workplace culture where employees feel valued and empowered. Bachelor's degree or equivalent Speak, write, and read fluently in English Experience in an HR leadership role with broad knowledge of human resource management, including experience in a technology environment Experience analyzing data to make business decisions Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management Experience partnering with business leaders in highly complex and dynamic business settings Master's degree, or MBA Experience in high-volume manufacturing operations or sourcing environments Knowledge of employment/labor laws and trends Experience in employee relations, risk management, workforce management and compensation management Experience developing and managing a high-performing team Experience leveraging technology to drive process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
ID lavoro: Amazon UK Services Ltd. In pursuit of being Earth's Best Employer, our global Human Resources teams, known asPeopleeXperienceand Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture.TheSenior HR BusinessPartnerisresponsible foroperational excellence and organizational healththroughPXTleadership at their assigned site(s).As a senior individual contributor, you will partner directly with Field Leaders, site(s) leadership teams, and General Managers,maintainingthe seniority and credibility needed for strategic discussions on complex organizational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight,leveragingboth technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation. You will be expected to work onsite(s) at an Amazon facility, supporting multiple site(s)s within your region (campus) with regular mobility across assigned locations. Key job responsibilities Employee Experience & Engagement Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA walks, drivingtimelyresolutions and strengthening employee-leadership relationships. Execute engagement strategies and recognition programs that measurably enhance employee satisfaction. Build an inclusive environment where employees feel safe to speak up and bring their authentic self to work,establishingEmployee Resource Groups and ensuringequitabletalent practices. Maintain meaningful floor presence across the site(s), building rapport at all levels andidentifyingconcerns before they escape. Operational Excellence & Site(s) Standards Assess workplace conditions through regular site(s) walks,establishingroutines tomaintainfacility standards in alignment with Amazon expectations. Partner with site(s) leaders and safety teams to ensure consistent execution of safety standards and programs. Lead strategic community initiatives partnering with Public Policy and Public Relations teams. Drive proactive risk identification and mitigation byestablishingearly warning systems,leveragingdata insights, and making high-judgment decisions that balance policy intent with business needs. Execute core PXT processes with rigorous standards, conducting inspections and audits to ensure compliance. Coordinate effectively with shared services and cross-functional partners to ensure seamless service delivery. Data-Driven Decision Making & Technology Lead in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Turn insights into compelling narratives that influence senior stakeholders and drive measurable improvements in employee experience and business performance. Drive strategic adoption of HR technology solutions and self-service tools to enable both efficiency and excellence,leveragingautomation while preserving high-touch support for sensitive matters requiring human judgment and empathy. Strategic PXT Leadership Partner regularly with site(s) leadership and General Managers to balance operational needs with Amazon's values and people priorities, applying high judgment to guide decisions on complex organizational challenges. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Coach Business Leaders on effective people management, including performance feedback, team development, and complex employee relations matters. Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into local routines. Set clear goals for culture transformation and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. PXT Leadership & Organizational Health Contribute to PXT team staffing decisions, resource allocation, and scheduling to ensureappropriate coverageand capability. Participate in succession planning and promotion decisions,identifyinghigh-potential talent and development opportunities. Conduct talent evaluations for PXT team members, providing input on performance, potential, and development needs. Support development planning and contribute to building bench strength for critical roles. Provide input on PXT team performance management and champion positive team culture and recognition practices. A day in the life our day blends strategic thinking with hands-on execution at the site(s) level. You'llleverageadvanced analytics and AI-enabled tools toidentifytrends and develop solutions that enhance workplace experience. From coaching senior leadership on complex workforce challenges to driving HR process excellence,you'llcollaborate with Field Leaders and General Managers on forward-looking strategies.You'llmaintainstrong floor presence through site(s) walks, employee feedback sessions, and strategic initiatives, while navigating complex organizational challenges with high judgment.You'llalso contribute to PXT organizational health through talent evaluations, succession planning, and performance management. Success comes from your ability to lead change initiatives, make high-judgment decisions in ambiguous situations, and create a workplace culture where employees feel valued and empowered. Bachelor's degree or equivalent Speak, write, and read fluently in English Experience in an HR leadership role with broad knowledge of human resource management, including experience in a technology environment Experience analyzing data to make business decisions Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management Experience partnering with business leaders in highly complex and dynamic business settings Master's degree, or MBA Experience in high-volume manufacturing operations or sourcing environments Knowledge of employment/labor laws and trends Experience in employee relations, risk management, workforce management and compensation management Experience developing and managing a high-performing team Experience leveraging technology to drive process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking an exceptional VAT Manager to join its VAT advisory team, supporting Amazon Business with a primary focus on B2B EU VAT and invoicing matters. The successful candidate will be motivated to develop a deep understanding of Amazon's business model and end-to-end systems, take full ownership of projects, deliver results under tight deadlines, and collaborate effectively across business, finance, and technology teams. This is an office-based position with option to be based in either London or Manchester. The ideal candidate will demonstrate strong interpersonal skills and the ability to translate complex VAT regulations into clear, practical requirements that are easy to understand and implement. Additoinally, present with strong written and verbal communication skills are essential, with the ability to engage both tax and non-tax professionals effectively. Key job responsibilities - Support the planning, coordination, and communication of business initiatives with VAT and tax dependencies - Identify and assess risks and opportunities, applying sound judgment to inform decisions with financial, operational, and customer impact - Partner closely with finance, business, and technology teams, including preparing clear and appropriate documentation to support analyses, decisions, and conclusions - Communicate effectively and influence cross-functional stakeholders - Assist in engagements with external advisors and tax authorities BASIC QUALIFICATIONS - Bachelor's degree in finance, accounting or related field - Experience working in a large public accounting firm or multi-national corporate tax department - Knowledge of Microsoft Office products and applications at an advanced level - Knowledge of complex EU VAT regulations PREFERRED QUALIFICATIONS - Experience with VBA, Python, SQL, or other database language Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
Amazon is seeking an exceptional VAT Manager to join its VAT advisory team, supporting Amazon Business with a primary focus on B2B EU VAT and invoicing matters. The successful candidate will be motivated to develop a deep understanding of Amazon's business model and end-to-end systems, take full ownership of projects, deliver results under tight deadlines, and collaborate effectively across business, finance, and technology teams. This is an office-based position with option to be based in either London or Manchester. The ideal candidate will demonstrate strong interpersonal skills and the ability to translate complex VAT regulations into clear, practical requirements that are easy to understand and implement. Additoinally, present with strong written and verbal communication skills are essential, with the ability to engage both tax and non-tax professionals effectively. Key job responsibilities - Support the planning, coordination, and communication of business initiatives with VAT and tax dependencies - Identify and assess risks and opportunities, applying sound judgment to inform decisions with financial, operational, and customer impact - Partner closely with finance, business, and technology teams, including preparing clear and appropriate documentation to support analyses, decisions, and conclusions - Communicate effectively and influence cross-functional stakeholders - Assist in engagements with external advisors and tax authorities BASIC QUALIFICATIONS - Bachelor's degree in finance, accounting or related field - Experience working in a large public accounting firm or multi-national corporate tax department - Knowledge of Microsoft Office products and applications at an advanced level - Knowledge of complex EU VAT regulations PREFERRED QUALIFICATIONS - Experience with VBA, Python, SQL, or other database language Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Manager - VAT Risk & Assurance will support the Senior Manager in reviewing, validating, and embedding VAT risk controls across business operations. This role combines VAT advisory expertise with operational assurance to strengthen controls, enhance compliance, and support informed business decision-making. The Manager will help operational teams de-risk VAT exposure by ensuring testing, evidence collection, and compliance assessments are robust, consistent, and aligned with regulatory, policy, and organizational requirements. Key job responsibilities • Review and validate operational assurance activities: Ensure all assurance work aligns with VAT requirements, regulatory expectations, and internal standards, providing independent validation of outcomes. • Evaluate testing methodologies, evidence collection, and sampling approaches: Assess the robustness, appropriateness, and effectiveness of controls and assurance procedures, identifying any gaps or inconsistencies. • Identify gaps, risks, or weaknesses in operational compliance: Analyse operational processes and transactional data to pinpoint areas of risk, providing actionable recommendations to mitigate VAT exposure. • Collaborate with VAT advisory teams: Partner with VAT advisory colleagues to ensure outputs meet controllership expectations, translating technical guidance into practical operational application. • Support continuous improvement: Drive enhancements to VAT processes, assurance practices, and operational risk controls, promoting efficiency, scalability, and consistency across multi-jurisdictional operations. • Provide insights and recommendations to the Senior Manager: Deliver evidence-based observations and guidance to support strategic oversight, operational risk prioritisation, and decision-making. • Challenge operational readiness and monitoring: Review SOPs, controls, and operational outputs to ensure consistency with VAT policy and governance expectations, highlighting issues for corrective action. • Support issue identification and escalation: Maintain awareness of operational gaps or recurring issues, flagging systemic or high-risk matters to the Senior Manager for action. BASIC QUALIFICATIONS - Extensive experience in VAT advisory or assurance, ideally from top-tier consulting/advisory firms (Big 4 or equivalent) or in large, highly regulated corporate environments. - Strong technical knowledge of VAT legislation, with a track record of providing practical, business-focused advice to upport operational and strategic decision-making. - Exposure to assurance, control frameworks, or operational risk management, enabling effective review and validation of testing, evidence, and controls. - Experience operating in multi-jurisdictional environments, large organisations, or commercial marketplaces with complex VAT obligations - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
The Manager - VAT Risk & Assurance will support the Senior Manager in reviewing, validating, and embedding VAT risk controls across business operations. This role combines VAT advisory expertise with operational assurance to strengthen controls, enhance compliance, and support informed business decision-making. The Manager will help operational teams de-risk VAT exposure by ensuring testing, evidence collection, and compliance assessments are robust, consistent, and aligned with regulatory, policy, and organizational requirements. Key job responsibilities • Review and validate operational assurance activities: Ensure all assurance work aligns with VAT requirements, regulatory expectations, and internal standards, providing independent validation of outcomes. • Evaluate testing methodologies, evidence collection, and sampling approaches: Assess the robustness, appropriateness, and effectiveness of controls and assurance procedures, identifying any gaps or inconsistencies. • Identify gaps, risks, or weaknesses in operational compliance: Analyse operational processes and transactional data to pinpoint areas of risk, providing actionable recommendations to mitigate VAT exposure. • Collaborate with VAT advisory teams: Partner with VAT advisory colleagues to ensure outputs meet controllership expectations, translating technical guidance into practical operational application. • Support continuous improvement: Drive enhancements to VAT processes, assurance practices, and operational risk controls, promoting efficiency, scalability, and consistency across multi-jurisdictional operations. • Provide insights and recommendations to the Senior Manager: Deliver evidence-based observations and guidance to support strategic oversight, operational risk prioritisation, and decision-making. • Challenge operational readiness and monitoring: Review SOPs, controls, and operational outputs to ensure consistency with VAT policy and governance expectations, highlighting issues for corrective action. • Support issue identification and escalation: Maintain awareness of operational gaps or recurring issues, flagging systemic or high-risk matters to the Senior Manager for action. BASIC QUALIFICATIONS - Extensive experience in VAT advisory or assurance, ideally from top-tier consulting/advisory firms (Big 4 or equivalent) or in large, highly regulated corporate environments. - Strong technical knowledge of VAT legislation, with a track record of providing practical, business-focused advice to upport operational and strategic decision-making. - Exposure to assurance, control frameworks, or operational risk management, enabling effective review and validation of testing, evidence, and controls. - Experience operating in multi-jurisdictional environments, large organisations, or commercial marketplaces with complex VAT obligations - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
PRISON CUSTODY OFFICER HMP Rye Hill, Willoughby, Rugby, CV23 8SZ - within reasonable travelling distance of Rugby, Northampton, Coventry, Nuneaton, Hinckley, Leicester, Daventry, Kettering and Leamington Spa areas Starting Salary £32,165.23 per annum With incremental pay rises at year 1 and year 2, rising to £34,306.22 per annum after 2 years' service. Permanent, Full Time - average 40 per week, with various shifts Benefits: Company Pension, 30 days annual leave (inclusive of Bank Holidays), Company Sick Pay and Life Assurance, free on-site parking, staff canteen, free uniform, free onsite gym, PERKS at work scheme with access to High Street Shop discounts, Blue Light Card for extensive discounts, local shopping discounts and extensive training and development. These are exciting times - due to a building expansion we are now ramping up our recruitment for Prison Custody Officers and we have a number of openings available! Be that person who makes a difference every day, the chance to do an extraordinary job Prison Custody Officers are key to the effective running of our prisons and we are looking for people who can fit naturally into this role. There is no such thing as a 'typical' Prison Custody Officer (PCOs). We encourage applications from individuals from a diverse range of backgrounds, who can demonstrate the integrity, resilience and strong communication skills needed to thrive in this role. No specific qualifications or relevant experience is required. The philosophy of our prisons is to rehabilitate prisoners and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe. The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment. You will play a key role in providing prisoners with structure and routine, making sure they get to work in the morning within the Prison, are actively engaging in education or work and the prison regime and are secure in their cell in the evening. When you join us, you can be sure that you'll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need. In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you. For more information about HMP Rye Hill please visit Your initial training course (ITC) for a minimum of 10 weeks, where you will receive comprehensive training, which includes Control & Restraint, First Aid, Interpersonal skills and Health & Safety, including a shadowing period working alongside qualified PCOs to gain real on the job experience. As part of your new role with us, you will undertake a Level 3 custodial management qualification. The programme runs in parallel with your ITC and you will be supported through the programme by an experienced Coach, as well as through a mentoring programme and line management support. On completion, you will obtain a recognised Custodial Qualification, which will support your role and career development. As a PCO you will work a variety of shifts, including weekends, evenings and nights. All shifts are on a rolling pattern and agreed in advance. Any change to shift patterns will be communicated clearly with a minimum of 30 days notice. We are committed to supporting individuals to achieve a positive work life balance and on successful completion of their ITC will consider any Flexible Working Requests. Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. Our team has a real opportunity to make a difference and we encourage people to improve the way we operate and develop new ways of working to improve safety and better support prisoners. If you join us, you'll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S, and HMPPS and are exempt from the Rehabilitation of Offenders Act. You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role. Please note that whilst on your 10 week Training Course, the training hours will be 35 hours per week therefore your salary whilst on training will be £28,144.59, increasing to £32,165.23 after training.
Aug 24, 2026
Full time
PRISON CUSTODY OFFICER HMP Rye Hill, Willoughby, Rugby, CV23 8SZ - within reasonable travelling distance of Rugby, Northampton, Coventry, Nuneaton, Hinckley, Leicester, Daventry, Kettering and Leamington Spa areas Starting Salary £32,165.23 per annum With incremental pay rises at year 1 and year 2, rising to £34,306.22 per annum after 2 years' service. Permanent, Full Time - average 40 per week, with various shifts Benefits: Company Pension, 30 days annual leave (inclusive of Bank Holidays), Company Sick Pay and Life Assurance, free on-site parking, staff canteen, free uniform, free onsite gym, PERKS at work scheme with access to High Street Shop discounts, Blue Light Card for extensive discounts, local shopping discounts and extensive training and development. These are exciting times - due to a building expansion we are now ramping up our recruitment for Prison Custody Officers and we have a number of openings available! Be that person who makes a difference every day, the chance to do an extraordinary job Prison Custody Officers are key to the effective running of our prisons and we are looking for people who can fit naturally into this role. There is no such thing as a 'typical' Prison Custody Officer (PCOs). We encourage applications from individuals from a diverse range of backgrounds, who can demonstrate the integrity, resilience and strong communication skills needed to thrive in this role. No specific qualifications or relevant experience is required. The philosophy of our prisons is to rehabilitate prisoners and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe. The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment. You will play a key role in providing prisoners with structure and routine, making sure they get to work in the morning within the Prison, are actively engaging in education or work and the prison regime and are secure in their cell in the evening. When you join us, you can be sure that you'll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need. In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you. For more information about HMP Rye Hill please visit Your initial training course (ITC) for a minimum of 10 weeks, where you will receive comprehensive training, which includes Control & Restraint, First Aid, Interpersonal skills and Health & Safety, including a shadowing period working alongside qualified PCOs to gain real on the job experience. As part of your new role with us, you will undertake a Level 3 custodial management qualification. The programme runs in parallel with your ITC and you will be supported through the programme by an experienced Coach, as well as through a mentoring programme and line management support. On completion, you will obtain a recognised Custodial Qualification, which will support your role and career development. As a PCO you will work a variety of shifts, including weekends, evenings and nights. All shifts are on a rolling pattern and agreed in advance. Any change to shift patterns will be communicated clearly with a minimum of 30 days notice. We are committed to supporting individuals to achieve a positive work life balance and on successful completion of their ITC will consider any Flexible Working Requests. Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. Our team has a real opportunity to make a difference and we encourage people to improve the way we operate and develop new ways of working to improve safety and better support prisoners. If you join us, you'll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S, and HMPPS and are exempt from the Rehabilitation of Offenders Act. You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role. Please note that whilst on your 10 week Training Course, the training hours will be 35 hours per week therefore your salary whilst on training will be £28,144.59, increasing to £32,165.23 after training.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC's Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals' communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC's Serious Fraud and Tactical Priorities. HMRC's Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC's most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime. HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation. Job description Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes? Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities? Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you? If so, this might be the role for you! Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly. The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom. Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations. You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond. Person specification The responsibilities of Case Managers will include but are not restricted to: Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements. Proactively leading the development of the Targeted Intercept operation. Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate. Ongoing management of threat and risks related to collected intelligence. Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell. Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy. Drafting warrants and other documentation to a professional standard. Providing support to colleagues and new entrants in support of their training and professional development. Additionally, it would be desirable if applicants have: Sound management skills; Possess high levels of self-motivation; Good interpersonal skills to work effectively with cross government colleagues; Good verbal and written communication skills; A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods. Essential Criteria: BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) BTEC level 3 Advanced Diploma in Enforcement (Intelligence) BTEC level 4 in Counter Fraud Intelligence Specialist Level 4 Diploma - Accredited Counter-Fraud Manager Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer University of Portsmouth CFPAB Accredited Counter Fraud Specialist University of Northumbria CFPAB Accredited Counter Fraud Specialist University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations. Successful candidates with PIP2 status, will still be required to complete HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Additionally, applicants must have: Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision. Additional Information - PIP2 PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification. The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. Additional Security Information This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks. CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns. Psychological Resilience Assessment Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face-to-face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well-being and resilience support. Training Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six-month training assessment period (TAP). FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom-based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor. This training is unique to SC and will be supported by experienced managers . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC's Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals' communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC's Serious Fraud and Tactical Priorities. HMRC's Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC's most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime. HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation. Job description Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes? Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities? Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you? If so, this might be the role for you! Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly. The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom. Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations. You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond. Person specification The responsibilities of Case Managers will include but are not restricted to: Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements. Proactively leading the development of the Targeted Intercept operation. Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate. Ongoing management of threat and risks related to collected intelligence. Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell. Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy. Drafting warrants and other documentation to a professional standard. Providing support to colleagues and new entrants in support of their training and professional development. Additionally, it would be desirable if applicants have: Sound management skills; Possess high levels of self-motivation; Good interpersonal skills to work effectively with cross government colleagues; Good verbal and written communication skills; A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods. Essential Criteria: BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) BTEC level 3 Advanced Diploma in Enforcement (Intelligence) BTEC level 4 in Counter Fraud Intelligence Specialist Level 4 Diploma - Accredited Counter-Fraud Manager Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer University of Portsmouth CFPAB Accredited Counter Fraud Specialist University of Northumbria CFPAB Accredited Counter Fraud Specialist University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations. Successful candidates with PIP2 status, will still be required to complete HMRC's core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. Additionally, applicants must have: Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision. Additional Information - PIP2 PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification. The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. Additional Security Information This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks. CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns. Psychological Resilience Assessment Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face-to-face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well-being and resilience support. Training Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six-month training assessment period (TAP). FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom-based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor. This training is unique to SC and will be supported by experienced managers . click apply for full job details
Location Companies House Crown Way, Cardiff, CF14 3UZ Companies House Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT About the job Job summary Are you looking to play a pivotal role in delivering exceptional Companies House services? Come and join our Product Management team! Companies House Product Managers are passionate about digital innovation and meeting user needs, and we're seeking someone who shares these values to join our team and enhance our digital services. Watch this video to find out more about working in Digital at Companies House Why choose Companies House? At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (6am - 8pm flexible options) 30 days annual leave 8 bank holidays and 1 privilege day Enrolment into Civil Service Pension scheme average 28.97% Find out more about what a great place Companies House is to work About the team: The Product Management team is part of the Product Design team and sits within the Digital and Technology Directorate. The Directorate has over 200 staff, supplemented by external contractors and third-party resources as necessary. We have an exciting portfolio of services with internal and external users, and further services in our development pipeline. Product Managers work across a diverse range of services, from customer-facing digital products used by millions of customers to internal services that support the delivery of Companies House's wider objectives. You'll work closely with multidisciplinary teams, helping to shape priorities, manage competing demands and deliver improvements that provide value to users and the organisation. Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in 'find out more' session. No need to register - just click on the following link to join, listen, and gain tips to help you apply: Monday 17th August between 12:30 - 13:15 Can't make the session? Just email our Outreach mailbox on: and we'll share a copy of the session slides. P lease note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply. You will be based at either our Cardiff or Edinburgh office where you will be expected to attend on a regular basis. Job description As Senior Product Manager you will play a key role in the design, delivery and management of Companies House Products and Services. You will: Take ownership of the direction, priorities and outcomes for one or more products or services, making sure they meet user needs and support Companies House objectives. Lead product work from Discovery through delivery, helping teams understand problems, identify opportunities and focus on delivering value. Work with Service Owners, Service Managers, Senior Responsible Owners and other stakeholders to shape the service vision, agree priorities, plan improvements and develop future roadmaps. Use evidence from user feedback, research, data and service performance to make decisions and improve products and services. Work closely with delivery teams and other professions to ensure work is understood, prioritised appropriately and delivers value to users and the organisation. Identify, manage and communicate significant risks, dependencies and issues, ensuring stakeholders have the information they need to make informed decisions and take appropriate action. Build strong relationships across Companies House to improve collaboration, align priorities and support successful delivery across services. Support commercial, procurement and supplier-management activities, helping delivery partners meet agreed outcomes and standards. Recruit, lead, coach and develop Product Managers, supporting their growth and helping maintain high product management standards across the profession. Support the Head of Product Management with workforce planning, capability development and improving the Product Management profession. Lead and contribute to Communities of Practice, knowledge sharing, professional development initiatives and cross-profession collaboration. Support Service Standard Assessments and assurance activities, ensuring products and services meet government and organisational standards. Find out more about the Product Manager profession. You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack. Person specification We're looking for the following skills and experience that will be assessed throughout the selection process. The successful candidate will have: Experience of product leadership, developing people and applying technical understanding to make effective product decisions. Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams. A proven track record of owning product decisions, setting priorities and delivering successful products and services. Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders. Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment. Experience using user research, data and service performance insights to identify improvements and make evidence-based decisions. Strong experience identifying, managing and communicating risks, issues and dependencies to support informed decision-making. Experience delivering products and services using agile ways of working and supporting teams to work effectively in agile environments. Experience working in a technical environment, with an understanding of modern technology, software development and collaboration with technical specialists.
Aug 24, 2026
Full time
Location Companies House Crown Way, Cardiff, CF14 3UZ Companies House Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT About the job Job summary Are you looking to play a pivotal role in delivering exceptional Companies House services? Come and join our Product Management team! Companies House Product Managers are passionate about digital innovation and meeting user needs, and we're seeking someone who shares these values to join our team and enhance our digital services. Watch this video to find out more about working in Digital at Companies House Why choose Companies House? At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (6am - 8pm flexible options) 30 days annual leave 8 bank holidays and 1 privilege day Enrolment into Civil Service Pension scheme average 28.97% Find out more about what a great place Companies House is to work About the team: The Product Management team is part of the Product Design team and sits within the Digital and Technology Directorate. The Directorate has over 200 staff, supplemented by external contractors and third-party resources as necessary. We have an exciting portfolio of services with internal and external users, and further services in our development pipeline. Product Managers work across a diverse range of services, from customer-facing digital products used by millions of customers to internal services that support the delivery of Companies House's wider objectives. You'll work closely with multidisciplinary teams, helping to shape priorities, manage competing demands and deliver improvements that provide value to users and the organisation. Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in 'find out more' session. No need to register - just click on the following link to join, listen, and gain tips to help you apply: Monday 17th August between 12:30 - 13:15 Can't make the session? Just email our Outreach mailbox on: and we'll share a copy of the session slides. P lease note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply. You will be based at either our Cardiff or Edinburgh office where you will be expected to attend on a regular basis. Job description As Senior Product Manager you will play a key role in the design, delivery and management of Companies House Products and Services. You will: Take ownership of the direction, priorities and outcomes for one or more products or services, making sure they meet user needs and support Companies House objectives. Lead product work from Discovery through delivery, helping teams understand problems, identify opportunities and focus on delivering value. Work with Service Owners, Service Managers, Senior Responsible Owners and other stakeholders to shape the service vision, agree priorities, plan improvements and develop future roadmaps. Use evidence from user feedback, research, data and service performance to make decisions and improve products and services. Work closely with delivery teams and other professions to ensure work is understood, prioritised appropriately and delivers value to users and the organisation. Identify, manage and communicate significant risks, dependencies and issues, ensuring stakeholders have the information they need to make informed decisions and take appropriate action. Build strong relationships across Companies House to improve collaboration, align priorities and support successful delivery across services. Support commercial, procurement and supplier-management activities, helping delivery partners meet agreed outcomes and standards. Recruit, lead, coach and develop Product Managers, supporting their growth and helping maintain high product management standards across the profession. Support the Head of Product Management with workforce planning, capability development and improving the Product Management profession. Lead and contribute to Communities of Practice, knowledge sharing, professional development initiatives and cross-profession collaboration. Support Service Standard Assessments and assurance activities, ensuring products and services meet government and organisational standards. Find out more about the Product Manager profession. You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack. Person specification We're looking for the following skills and experience that will be assessed throughout the selection process. The successful candidate will have: Experience of product leadership, developing people and applying technical understanding to make effective product decisions. Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams. A proven track record of owning product decisions, setting priorities and delivering successful products and services. Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders. Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment. Experience using user research, data and service performance insights to identify improvements and make evidence-based decisions. Strong experience identifying, managing and communicating risks, issues and dependencies to support informed decision-making. Experience delivering products and services using agile ways of working and supporting teams to work effectively in agile environments. Experience working in a technical environment, with an understanding of modern technology, software development and collaboration with technical specialists.
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Aug 24, 2026
Full time
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Note for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner. Senior Site Manager An opportunity has arisen for a Senior Site Managerto join the team at Galliford Try. Ideally, you will based in or around the Newcastle and will have the opportunity to travel across multiple sites/projects in the Region. What you will be doing: To take full responsibility for production functions on contracts allocated by the Project Manager/Operations Manager from award through to the issue of the Maintenance Certificate and to maintain and maximise quality of service and profitability. Plan, co-ordinate, maintain and develop staff and operative levels to effectively undertake current and prospective workloads. Together with the Project Manager/Operations Manager, make initial contacts with clients after contract award and participate in external pre-start meetings. Co-ordinate, drive and control initial site set-up, actively installing Company systems and procedures. Implement strict financial controls on the payment of subcontractors, suppliers and operatives. Organise and co-ordinate the undertaking of maintenance works as directed by Operations Manager. Liaise and co-ordinate with all Head Office Departments to improve all levels of communication. Produce data as required by Project Manager/Operations Manager to facilitate accurate contract reporting for inclusion in Management Board Papers. Undertake the role of the Site Safety Supervisor. Appraise the security risk to all Company property under your control and install security levels commensurate to the relative values. Establish and maintain links with clients, determine customer satisfaction levels and develop contact points for post contract marketing. About You: Experience of working within the Construction industry, specifically on Design and Build, education projects. Positive contribution to behavioural safety initiatives A proven track record of success of working in a team delivering projects up to £30m in value Have experience of working for a main contractor Present a clean and tidy site and have a good knowledge of the Considerate Contractor's requirements to achieve high scores. What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it Paid for yearly membership to one recognised professional association relevant to your role About us: Galliford Try is one of the UK's leading construction businesses with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. Our purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. Additional Information: Galliford Try welcomes applications from candidates who would like to work full-time, part-time and / or flexibly and this will be discussed in more detail as part of the recruitment process. We encourage you and would be grateful if you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you. Don't meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Aug 24, 2026
Full time
Note for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner. Senior Site Manager An opportunity has arisen for a Senior Site Managerto join the team at Galliford Try. Ideally, you will based in or around the Newcastle and will have the opportunity to travel across multiple sites/projects in the Region. What you will be doing: To take full responsibility for production functions on contracts allocated by the Project Manager/Operations Manager from award through to the issue of the Maintenance Certificate and to maintain and maximise quality of service and profitability. Plan, co-ordinate, maintain and develop staff and operative levels to effectively undertake current and prospective workloads. Together with the Project Manager/Operations Manager, make initial contacts with clients after contract award and participate in external pre-start meetings. Co-ordinate, drive and control initial site set-up, actively installing Company systems and procedures. Implement strict financial controls on the payment of subcontractors, suppliers and operatives. Organise and co-ordinate the undertaking of maintenance works as directed by Operations Manager. Liaise and co-ordinate with all Head Office Departments to improve all levels of communication. Produce data as required by Project Manager/Operations Manager to facilitate accurate contract reporting for inclusion in Management Board Papers. Undertake the role of the Site Safety Supervisor. Appraise the security risk to all Company property under your control and install security levels commensurate to the relative values. Establish and maintain links with clients, determine customer satisfaction levels and develop contact points for post contract marketing. About You: Experience of working within the Construction industry, specifically on Design and Build, education projects. Positive contribution to behavioural safety initiatives A proven track record of success of working in a team delivering projects up to £30m in value Have experience of working for a main contractor Present a clean and tidy site and have a good knowledge of the Considerate Contractor's requirements to achieve high scores. What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it Paid for yearly membership to one recognised professional association relevant to your role About us: Galliford Try is one of the UK's leading construction businesses with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. Our purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. Additional Information: Galliford Try welcomes applications from candidates who would like to work full-time, part-time and / or flexibly and this will be discussed in more detail as part of the recruitment process. We encourage you and would be grateful if you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you. Don't meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices and have expanded internationally through Engine, our software as a service platform. We are looking for a Global Mobility Tax Assistant Manager or Manager to join our growing tax team. This is a new role with a great opportunity to play a key part in our international expansion. The role will have a broad range of responsibilities with a significant Global Mobility focus and managing day to day tax queries and advice as we expand into new countries. You will work alongside senior members of the tax, finance, payroll, people and legal teams to support the group's international employment tax affairs from an advisory, structuring and compliance perspective. This is an exciting time to be joining Starling given its growth trajectory to date and its ambitious expansion plans in both the UK and internationally. You will support these plans from a tax perspective. Responsibilities : Working within a cross department team, develop the Group's global mobility programme. This includes drafting procedures and controls, managing risks and implementing controls, and supporting international employees with all tax-related aspects of working overseas including secondments from the UK. Become the main point of contact for global mobility tax queries which will involve building strong relationships with the employees and the business departments you are supporting. Managing the relationship with our global mobility and international payroll providers, including proactively managing service levels, agreeing scopes of work and fees, and ensuring services are delivered in line with budgets. Support the end-to-end assignment lifecycle - from the initial initiation and cost estimation through to ongoing assignment support, or localisation. Advising on international social security and obtaining certificates of coverage. With the support of advisors and the internal payroll team, managing the end to end monthly process for overseas payrolls for both local hires and secondees. Assisting with local employment tax compliance and managing Appendix 4 and 8 reporting requirements. The role will likely include assisting with internal ad hoc tax advice across the business including preparation of internal memos and training material. Requirements A strong tax and finance background, gained in practice and/or industry with specific Global Mobility experience. UK or international employment tax experience is desirable, but not essential. Enthusiasm and a drive to expand your knowledge in new areas is as important as experience. Relevant Professional Qualification desirable: ACA, ACCA, CTA or ADIT are preferable. A self-starter and independent worker with strong interpersonal skills. Well organised with the ability to plan and deliver on tight deadlines with attention to detail, including strong project management skills. Adaptable and flexible with an ability to adjust quickly according to changing demand and priorities. A practical and commercial approach to problem solving, and the ability to communicate complex tax matters to both a tax and non-tax audience. Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1: Interview with the International Tax Manager and Head of Employment Taxes. Step 2: Interview with the Director of Tax. This role is available to those within a commutable distance from our London office. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 24, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices and have expanded internationally through Engine, our software as a service platform. We are looking for a Global Mobility Tax Assistant Manager or Manager to join our growing tax team. This is a new role with a great opportunity to play a key part in our international expansion. The role will have a broad range of responsibilities with a significant Global Mobility focus and managing day to day tax queries and advice as we expand into new countries. You will work alongside senior members of the tax, finance, payroll, people and legal teams to support the group's international employment tax affairs from an advisory, structuring and compliance perspective. This is an exciting time to be joining Starling given its growth trajectory to date and its ambitious expansion plans in both the UK and internationally. You will support these plans from a tax perspective. Responsibilities : Working within a cross department team, develop the Group's global mobility programme. This includes drafting procedures and controls, managing risks and implementing controls, and supporting international employees with all tax-related aspects of working overseas including secondments from the UK. Become the main point of contact for global mobility tax queries which will involve building strong relationships with the employees and the business departments you are supporting. Managing the relationship with our global mobility and international payroll providers, including proactively managing service levels, agreeing scopes of work and fees, and ensuring services are delivered in line with budgets. Support the end-to-end assignment lifecycle - from the initial initiation and cost estimation through to ongoing assignment support, or localisation. Advising on international social security and obtaining certificates of coverage. With the support of advisors and the internal payroll team, managing the end to end monthly process for overseas payrolls for both local hires and secondees. Assisting with local employment tax compliance and managing Appendix 4 and 8 reporting requirements. The role will likely include assisting with internal ad hoc tax advice across the business including preparation of internal memos and training material. Requirements A strong tax and finance background, gained in practice and/or industry with specific Global Mobility experience. UK or international employment tax experience is desirable, but not essential. Enthusiasm and a drive to expand your knowledge in new areas is as important as experience. Relevant Professional Qualification desirable: ACA, ACCA, CTA or ADIT are preferable. A self-starter and independent worker with strong interpersonal skills. Well organised with the ability to plan and deliver on tight deadlines with attention to detail, including strong project management skills. Adaptable and flexible with an ability to adjust quickly according to changing demand and priorities. A practical and commercial approach to problem solving, and the ability to communicate complex tax matters to both a tax and non-tax audience. Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1: Interview with the International Tax Manager and Head of Employment Taxes. Step 2: Interview with the Director of Tax. This role is available to those within a commutable distance from our London office. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data driven decision making, continuous improvement, and commercial stewardship. A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return on Key Responsibilities Customer Success & Account Management Act asa keypoint of contact for customers. Build andmaintainstrong relationships with customer stakeholders at operational and leadership levels. Develop and execute customer success plans aligned to businessobjectives. Conduct regular service reviews and business reviews. Track customer satisfaction, service performance, adoption trends, and overall account health. Manage customer escalations and ensuretimelyresolution of issues. Drive customer retention, renewals, and growth through upsell and cross sell opportunities. Onsite Team Leadership Provide line management, leadership, coaching, and development forElectrosonic'sonsite service teams across the UK. Manage employee performance,objectives, engagement, training, and career development. Foster a customer focused, high performing culture within distributed teams. Ensureappropriate staffinglevels, succession planning, and resource utilisation. Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams. Service Delivery Monitor service performance and drive continual improvement initiatives. Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery. Ensure compliance with health and safety, information security, and company policies. AV Estate Analytics & Lifecycle Management Analyse AV estate performance, utilisation, incident trends, asset health, and warranty information. Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial Management Manage the full lifecycle of service contracts. Lead contract renewals, repricing activities, and service enhancement opportunities. Monitor contract performance, risks, profitability, and renewal opportunities. Support revenue retention and account growthobjectives. Maintainaccurateforecasting and provide regular operational and commercial reporting. Collaboration & Continuous Improvement Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customerobjectives. Support proposal development, pricing strategies, and service improvements. Identifyopportunities to improve processes, reporting, efficiency, and customer outcomes. Contribute to the continued development of Electrosonic'smanaged services offerings. Qualifications & Experience Minimum 5 years' experience in Customer Success, Service Delivery, Managed Services, Account Management, or related disciplines. Experience managing customer facing technical teams and services. Strong understanding of AV technologies, collaboration platforms, and managed service environments. Proven experience managing customer relationships, service contracts, renewals, and commercial performance. Strong analytical skills with the ability to interpret operational and asset data and translate findings into customer recommendations. Excellent communication, stakeholder management, and presentation skills. Strong organisational, leadership, and problem solving abilities. Experience using CRM, service management, and reporting platforms. Desirable CTS certification. ITIL Foundation or higher. PMP, PRINCE2, or equivalent certification. Experience within AV Managed Services or Systems Integration environments. Knowledge of Microsoft 365 collaboration technologies. Key Performance Indicators Success in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Customer retention and contract renewal rates. Contract profitability and revenue retention. Upsell and cross sell growth. AV estate optimisation and lifecycle planning outcomes. Employee engagement, performance, and retention within onsite teams. Additional Requirements Willingness to travel for customer meetings, site visits, and team engagement activities. Compliance with all company information security, health and safety, and operational policies. A day in the Life Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Work/Life Balance Our team puts a high value on work life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well being. Career Growth We are dedicated to supporting our team members to grow a long term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits. Come be a part of a Global company that has been recognised for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world class projects, conference room technology, and executive briefing centres across a multitude of sectors.
Aug 24, 2026
Full time
Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data driven decision making, continuous improvement, and commercial stewardship. A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return on Key Responsibilities Customer Success & Account Management Act asa keypoint of contact for customers. Build andmaintainstrong relationships with customer stakeholders at operational and leadership levels. Develop and execute customer success plans aligned to businessobjectives. Conduct regular service reviews and business reviews. Track customer satisfaction, service performance, adoption trends, and overall account health. Manage customer escalations and ensuretimelyresolution of issues. Drive customer retention, renewals, and growth through upsell and cross sell opportunities. Onsite Team Leadership Provide line management, leadership, coaching, and development forElectrosonic'sonsite service teams across the UK. Manage employee performance,objectives, engagement, training, and career development. Foster a customer focused, high performing culture within distributed teams. Ensureappropriate staffinglevels, succession planning, and resource utilisation. Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams. Service Delivery Monitor service performance and drive continual improvement initiatives. Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery. Ensure compliance with health and safety, information security, and company policies. AV Estate Analytics & Lifecycle Management Analyse AV estate performance, utilisation, incident trends, asset health, and warranty information. Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial Management Manage the full lifecycle of service contracts. Lead contract renewals, repricing activities, and service enhancement opportunities. Monitor contract performance, risks, profitability, and renewal opportunities. Support revenue retention and account growthobjectives. Maintainaccurateforecasting and provide regular operational and commercial reporting. Collaboration & Continuous Improvement Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customerobjectives. Support proposal development, pricing strategies, and service improvements. Identifyopportunities to improve processes, reporting, efficiency, and customer outcomes. Contribute to the continued development of Electrosonic'smanaged services offerings. Qualifications & Experience Minimum 5 years' experience in Customer Success, Service Delivery, Managed Services, Account Management, or related disciplines. Experience managing customer facing technical teams and services. Strong understanding of AV technologies, collaboration platforms, and managed service environments. Proven experience managing customer relationships, service contracts, renewals, and commercial performance. Strong analytical skills with the ability to interpret operational and asset data and translate findings into customer recommendations. Excellent communication, stakeholder management, and presentation skills. Strong organisational, leadership, and problem solving abilities. Experience using CRM, service management, and reporting platforms. Desirable CTS certification. ITIL Foundation or higher. PMP, PRINCE2, or equivalent certification. Experience within AV Managed Services or Systems Integration environments. Knowledge of Microsoft 365 collaboration technologies. Key Performance Indicators Success in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Customer retention and contract renewal rates. Contract profitability and revenue retention. Upsell and cross sell growth. AV estate optimisation and lifecycle planning outcomes. Employee engagement, performance, and retention within onsite teams. Additional Requirements Willingness to travel for customer meetings, site visits, and team engagement activities. Compliance with all company information security, health and safety, and operational policies. A day in the Life Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Work/Life Balance Our team puts a high value on work life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well being. Career Growth We are dedicated to supporting our team members to grow a long term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits. Come be a part of a Global company that has been recognised for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world class projects, conference room technology, and executive briefing centres across a multitude of sectors.
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Argenbright Security Europe Limited (trading as ASEL)
Southampton, Hampshire
ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe. Main Responsibilities We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risk of each location, and bespoke our approach to effectively reduce risk. As a Retail Security Officer, you will be required to provide a visible deterrence, respond to incidents, complete incident reports and collaborate with the local authorities. You will be expected to carry out all guarding responsibilities whilst in store, such as; Patrolling the shop floor and deterring criminal activity Assess and identify vulnerabilities, and work proactively to minimise risk Liaising with management and local authorities when applicable Manage vulnerable persons with empathy to not cause distress Completing colleague and contractor searches when required in line with customer company policy Digitally report incidents and use tablets/phones for daily activity planning Detailed and Legible incident reporting to assist the Client and Local Authorities Location: Southampton Hours: Varied (Relief Position) Shift Pattern: Varied (Relief Position) Hourly Rate: Site dependent, between £12.71- £15.00 per hour The Person To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner. Required Experience and Qualification You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given. Benefits of working with ASEL SIA Licence Renewal Auto enrolment pension scheme Investment into training Perkbox incentive scheme which includes discounts and an employee assistance programme Company uniform provided Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address. You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful Equality & Diversity ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management. Responsibilities & Requirements Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager. The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position. Benefits Access XD Recognition - Rewards and Discount Platform Apprenticeship Opportunities Employee of the Month Scheme 110% Club for Outstanding Performers, offering prizes and monetary rewards Stream - Flexible Pay Access, allowing early access to earned wages Employee Assistance Programme (EAP) Career Progression Opportunities Ongoing Training and Development INDST
Aug 24, 2026
Full time
ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe. Main Responsibilities We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risk of each location, and bespoke our approach to effectively reduce risk. As a Retail Security Officer, you will be required to provide a visible deterrence, respond to incidents, complete incident reports and collaborate with the local authorities. You will be expected to carry out all guarding responsibilities whilst in store, such as; Patrolling the shop floor and deterring criminal activity Assess and identify vulnerabilities, and work proactively to minimise risk Liaising with management and local authorities when applicable Manage vulnerable persons with empathy to not cause distress Completing colleague and contractor searches when required in line with customer company policy Digitally report incidents and use tablets/phones for daily activity planning Detailed and Legible incident reporting to assist the Client and Local Authorities Location: Southampton Hours: Varied (Relief Position) Shift Pattern: Varied (Relief Position) Hourly Rate: Site dependent, between £12.71- £15.00 per hour The Person To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner. Required Experience and Qualification You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given. Benefits of working with ASEL SIA Licence Renewal Auto enrolment pension scheme Investment into training Perkbox incentive scheme which includes discounts and an employee assistance programme Company uniform provided Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address. You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful Equality & Diversity ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management. Responsibilities & Requirements Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager. The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position. Benefits Access XD Recognition - Rewards and Discount Platform Apprenticeship Opportunities Employee of the Month Scheme 110% Club for Outstanding Performers, offering prizes and monetary rewards Stream - Flexible Pay Access, allowing early access to earned wages Employee Assistance Programme (EAP) Career Progression Opportunities Ongoing Training and Development INDST
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Safe House Advocate to play a pivotal role in our Modern Slavery Service in London. Sounds great, what will I be doing? As a Safe House Advocate, you will provide high-quality emotional and practical frontline support to residents who have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. You will manage a caseload of female survivors within the National Referral Mechanism, advocating on their behalf to ensure access to ECAT rights and supporting them to navigate complex systems. Your role includes conducting regular safeguarding risk assessments, maintaining detailed case records, and responding promptly to incidents or urgent issues to protect residents' safety and wellbeing. You will carry out daily, weekly, and monthly health and safety checks to ensure the accommodation remains secure, while also covering other safe houses as needed and supporting new staff members. Your responsibilities extend to liaising confidently with public and private services, writing official correspondence to agencies such as the Home Office, and keeping up to date with relevant legislation, policies, and child welfare considerations. Additionally, you will participate in team meetings, supervisions, clinical support sessions, and mandatory training, all while working to help survivors maintain positive and safe relationships with their children. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal Safe House Advocate will hold qualifications in Safeguarding Adults, Safeguarding Children, and Modern Slavery awareness, supported by practical experience in safeguarding vulnerable adults, incident management, and working within supported accommodation or housing management. They will be confident working independently through lone working and possess strong organisational skills to manage schedules and deadlines while prioritising urgent matters effectively. A thorough understanding of safeguarding issues, GDPR principles, and relevant legislation such as the Modern Slavery Act and the National Referral Mechanism is essential. The role requires the ability to complete administrative tasks accurately and efficiently, alongside proficiency in using multiple digital platforms including Word, Excel, Teams, Outlook, and case management systems. Knowledge of fire safety protocols is also important to ensure the security of the safe house environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 24, 2026
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Safe House Advocate to play a pivotal role in our Modern Slavery Service in London. Sounds great, what will I be doing? As a Safe House Advocate, you will provide high-quality emotional and practical frontline support to residents who have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. You will manage a caseload of female survivors within the National Referral Mechanism, advocating on their behalf to ensure access to ECAT rights and supporting them to navigate complex systems. Your role includes conducting regular safeguarding risk assessments, maintaining detailed case records, and responding promptly to incidents or urgent issues to protect residents' safety and wellbeing. You will carry out daily, weekly, and monthly health and safety checks to ensure the accommodation remains secure, while also covering other safe houses as needed and supporting new staff members. Your responsibilities extend to liaising confidently with public and private services, writing official correspondence to agencies such as the Home Office, and keeping up to date with relevant legislation, policies, and child welfare considerations. Additionally, you will participate in team meetings, supervisions, clinical support sessions, and mandatory training, all while working to help survivors maintain positive and safe relationships with their children. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal Safe House Advocate will hold qualifications in Safeguarding Adults, Safeguarding Children, and Modern Slavery awareness, supported by practical experience in safeguarding vulnerable adults, incident management, and working within supported accommodation or housing management. They will be confident working independently through lone working and possess strong organisational skills to manage schedules and deadlines while prioritising urgent matters effectively. A thorough understanding of safeguarding issues, GDPR principles, and relevant legislation such as the Modern Slavery Act and the National Referral Mechanism is essential. The role requires the ability to complete administrative tasks accurately and efficiently, alongside proficiency in using multiple digital platforms including Word, Excel, Teams, Outlook, and case management systems. Knowledge of fire safety protocols is also important to ensure the security of the safe house environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Product Delivery Manager - Material & Environmental Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Material & Environmental Engineering to lead the delivery and continuous improvement of digital capabilities supporting materials management, product compliance, and environmental sustainability within a complex aerospace and defence environment. This is a strategic role combining materials engineering, environmental compliance, digital engineering, and product delivery. You will shape the digital toolchains, data environments, and processes that support materials selection and allowables, material and process specifications, batch pedigree and traceability, obsolescence, restricted substances, corrosion and compatibility, coatings and finishes, and environmental compliance. Key Responsibilities Own the delivery and continuous improvement of Material Management and Product Environmental digital capabilities. Lead the development and optimisation of digital solutions covering materials databases, allowables, specifications, process records, batch pedigree, certificates, compliance data, and sustainability reporting. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Enable integration with the wider Digital Thread, providing end-to-end traceability from requirements and material selection through manufacturing, testing, and compliance evidence. Support digital workflows for materials selection, corrosion and compatibility, coatings and finishes, restricted substances, and obsolescence management. Establish technical baselines, methodologies, data models, and work instructions. Ensure digital solutions meet agreed quality, security, performance, airworthiness, and environmental compliance requirements. Capture, challenge, and consolidate requirements across engineering, manufacturing, supply chain, and other stakeholders. Drive adoption of new digital tools and processes through training, change management, and stakeholder engagement. Define appropriate access models, data governance, metadata standards, and controls for sensitive engineering and environmental information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, technical debt, capacity, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor management, contract performance, licence optimisation, and technology evaluations. Identify opportunities for innovation in digital material pedigree, automated allowables integration, sustainability analytics, compliance dashboards, and evidence generation. Manage upgrades, enhancements, and decommissioning across the digital product lifecycle. Skills & Experience Degree in Materials Science, Engineering, Chemical Engineering, Aerospace Engineering, or a related technical discipline. Experience delivering digital engineering capabilities related to materials management and/or product environmental compliance. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong understanding of areas such as materials databases and allowables, material/process specifications, batch traceability, certificates, environmental compliance, and sustainability data. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience managing complex delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of materials engineering and environmental compliance, including restricted substances, obsolescence, corrosion, compatibility, coatings, and finishes. Knowledge of REACH, RoHS, PFAS reduction, conflict minerals, and Life Cycle Assessment (LCA). Experience managing suppliers and technology partners supporting materials databases, process/specification management, test data, and environmental compliance platforms. Understanding of aerospace materials assurance, material allowables, conformity records, material pedigree, and environmental declarations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Material & Environmental Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Material & Environmental Engineering to lead the delivery and continuous improvement of digital capabilities supporting materials management, product compliance, and environmental sustainability within a complex aerospace and defence environment. This is a strategic role combining materials engineering, environmental compliance, digital engineering, and product delivery. You will shape the digital toolchains, data environments, and processes that support materials selection and allowables, material and process specifications, batch pedigree and traceability, obsolescence, restricted substances, corrosion and compatibility, coatings and finishes, and environmental compliance. Key Responsibilities Own the delivery and continuous improvement of Material Management and Product Environmental digital capabilities. Lead the development and optimisation of digital solutions covering materials databases, allowables, specifications, process records, batch pedigree, certificates, compliance data, and sustainability reporting. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Enable integration with the wider Digital Thread, providing end-to-end traceability from requirements and material selection through manufacturing, testing, and compliance evidence. Support digital workflows for materials selection, corrosion and compatibility, coatings and finishes, restricted substances, and obsolescence management. Establish technical baselines, methodologies, data models, and work instructions. Ensure digital solutions meet agreed quality, security, performance, airworthiness, and environmental compliance requirements. Capture, challenge, and consolidate requirements across engineering, manufacturing, supply chain, and other stakeholders. Drive adoption of new digital tools and processes through training, change management, and stakeholder engagement. Define appropriate access models, data governance, metadata standards, and controls for sensitive engineering and environmental information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, technical debt, capacity, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor management, contract performance, licence optimisation, and technology evaluations. Identify opportunities for innovation in digital material pedigree, automated allowables integration, sustainability analytics, compliance dashboards, and evidence generation. Manage upgrades, enhancements, and decommissioning across the digital product lifecycle. Skills & Experience Degree in Materials Science, Engineering, Chemical Engineering, Aerospace Engineering, or a related technical discipline. Experience delivering digital engineering capabilities related to materials management and/or product environmental compliance. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong understanding of areas such as materials databases and allowables, material/process specifications, batch traceability, certificates, environmental compliance, and sustainability data. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience managing complex delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of materials engineering and environmental compliance, including restricted substances, obsolescence, corrosion, compatibility, coatings, and finishes. Knowledge of REACH, RoHS, PFAS reduction, conflict minerals, and Life Cycle Assessment (LCA). Experience managing suppliers and technology partners supporting materials databases, process/specification management, test data, and environmental compliance platforms. Understanding of aerospace materials assurance, material allowables, conformity records, material pedigree, and environmental declarations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Reporting to: SVP, Navan Events Scope: United Kingdom and Europe About the role: Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The VP, Event Management is the senior operating leader accountable for client delivery, commercial performance (gross margin, operating expense, workforce capacity, productivity, and forecast accuracy), organisational leadership, and transformation across the UK and Europe. Based in London with a minimum of three days per week in the office and reporting to the SVP, Navan Events, this leader will oversee a multi-country organisation responsible for event strategy, planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers. The VP will partner closely with the Senior Director, Global Event Travel, who owns online and offline event travel operations. This is a hands-on transformation role. The VP will integrate teams and capabilities across Navan and Reed & Mackay to align under Navan Events, improve the economics and scalability of managed event services, and build the leadership, processes, and technology required for the next stage of growth. What you'll do: Unify Navan and Reed & Mackay teams, capabilities, technology and operating practices. Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience. Make investment and resource-allocation decisions based on growth, client value, operating expense, workforce capacity, operational risk, and expected return. Define and implement the target operating model for Event Management across the UK and Europe. Standardise roles, processes, controls, systems, data, and performance measures while preserving clear local accountability and market expertise. Hold executive accountability for the quality and commercial performance of managed event programmes. Serve as executive sponsor and escalation owner for strategic clients and complex or high-profile programmes. Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery. Own the operational technology strategy for Event Management. Partner with Product and Engineering to prioritise platform capabilities, automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully. Lead a multi-layer, multi-country organisation comprising country directors, functional leaders, managers, and event professionals across the UK and Europe. Build a high-performing team across countries. Set clear expectations, hold leaders accountable for commercial, client, operational, and people outcomes, and create credible succession and development pathways for critical roles. Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence. Drive M&E business growth. Partner with Sales and Customer Success to shape the regional growth plan, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Hold teams accountable for delivering contracted commitments and retaining profitable revenue. How success will be measured: Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through: Gross margin, operating expense, and forecast performance Client retention, satisfaction, and service quality Employee engagement, retention, leadership development, and succession readiness Budget performance, team utilisation, productivity, and cost-to-serve Adoption of common platforms, processes, and reporting Delivery of integration and regional growth milestones What we're looking for: 12+ years in meetings and events, experiential, hospitality, or another complex managed-services environment. Significant experience leading multi-country, multi-layer Event Management organisations. Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production, and agency economics. Demonstrated success integrating organisations, modernising operating models, or leading large-scale transformation. Commercial ownership experience: operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve and productivity Experience serving as executive sponsor for complex enterprise clients. Evidence of building high-performing leadership teams and credible succession pipelines. Ability to operate across different European employment, regulatory, supplier, and cultural environments. Experience partnering with Product and Engineering teams to digitise or automate service operations. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at Culture of Excellence Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we've been recognized as a Best Place to Work by Built In (), a G2 Best Global Software Company (), Forbes Cloud 100 (), and CNBC Disruptor 50 (). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you're based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in or " click apply for full job details
Aug 24, 2026
Full time
Reporting to: SVP, Navan Events Scope: United Kingdom and Europe About the role: Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The VP, Event Management is the senior operating leader accountable for client delivery, commercial performance (gross margin, operating expense, workforce capacity, productivity, and forecast accuracy), organisational leadership, and transformation across the UK and Europe. Based in London with a minimum of three days per week in the office and reporting to the SVP, Navan Events, this leader will oversee a multi-country organisation responsible for event strategy, planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers. The VP will partner closely with the Senior Director, Global Event Travel, who owns online and offline event travel operations. This is a hands-on transformation role. The VP will integrate teams and capabilities across Navan and Reed & Mackay to align under Navan Events, improve the economics and scalability of managed event services, and build the leadership, processes, and technology required for the next stage of growth. What you'll do: Unify Navan and Reed & Mackay teams, capabilities, technology and operating practices. Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience. Make investment and resource-allocation decisions based on growth, client value, operating expense, workforce capacity, operational risk, and expected return. Define and implement the target operating model for Event Management across the UK and Europe. Standardise roles, processes, controls, systems, data, and performance measures while preserving clear local accountability and market expertise. Hold executive accountability for the quality and commercial performance of managed event programmes. Serve as executive sponsor and escalation owner for strategic clients and complex or high-profile programmes. Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery. Own the operational technology strategy for Event Management. Partner with Product and Engineering to prioritise platform capabilities, automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully. Lead a multi-layer, multi-country organisation comprising country directors, functional leaders, managers, and event professionals across the UK and Europe. Build a high-performing team across countries. Set clear expectations, hold leaders accountable for commercial, client, operational, and people outcomes, and create credible succession and development pathways for critical roles. Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence. Drive M&E business growth. Partner with Sales and Customer Success to shape the regional growth plan, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Hold teams accountable for delivering contracted commitments and retaining profitable revenue. How success will be measured: Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through: Gross margin, operating expense, and forecast performance Client retention, satisfaction, and service quality Employee engagement, retention, leadership development, and succession readiness Budget performance, team utilisation, productivity, and cost-to-serve Adoption of common platforms, processes, and reporting Delivery of integration and regional growth milestones What we're looking for: 12+ years in meetings and events, experiential, hospitality, or another complex managed-services environment. Significant experience leading multi-country, multi-layer Event Management organisations. Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production, and agency economics. Demonstrated success integrating organisations, modernising operating models, or leading large-scale transformation. Commercial ownership experience: operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve and productivity Experience serving as executive sponsor for complex enterprise clients. Evidence of building high-performing leadership teams and credible succession pipelines. Ability to operate across different European employment, regulatory, supplier, and cultural environments. Experience partnering with Product and Engineering teams to digitise or automate service operations. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at Culture of Excellence Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we've been recognized as a Best Place to Work by Built In (), a G2 Best Global Software Company (), Forbes Cloud 100 (), and CNBC Disruptor 50 (). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you're based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in or " click apply for full job details
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Aug 24, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Product Delivery Manager - Structural Systems Digital Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Structural Systems Digital Engineering to lead the development and delivery of digital engineering capabilities supporting advanced aircraft structural design and analysis. You will shape the digital toolchains, architectures, and lifecycle environments that underpin 3D CAD, Model-Based Definition (MBD), Finite Element Analysis (FEA), composite and metallic structures, joints and fasteners, structural testing, and certification. Key Responsibilities Own the delivery and continuous improvement of Structural Systems digital engineering capabilities. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Support and optimise digital environments for CAD/MBD, FEA, structural analysis, composites, metallic structures, joints, fasteners, loads, and mass properties. Enable integration with the wider Digital Thread, ensuring data continuity from requirements and design through analysis, test, and evidence. Establish technical baselines, reference architectures, methodologies, and work instructions. Promote best practice in model-based engineering, structural analysis, verification, and evidence generation. Ensure solutions meet agreed quality, performance, security, compliance, and airworthiness requirements. Lead upgrades, enhancements, and lifecycle management of digital engineering platforms with minimal disruption to users. Capture, challenge, and consolidate requirements across engineering teams and partners. Drive adoption of new tools, processes, and frameworks through effective stakeholder engagement, training, and change management. Establish appropriate data models, metadata, naming conventions, and access controls for engineering information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, capacity, technical debt, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor relationships, contract management, licence optimisation, and technology evaluations. Identify opportunities for innovation in automation, topology optimisation, multiscale modelling, co-simulation, model calibration, and evidence generation. Skills & Experience Degree in Engineering, Mechanical Engineering, Aerospace Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities across structural systems. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong knowledge of structural engineering toolchains including 3D CAD/MBD, FEA, stress analysis, stiffness and strength, buckling, fatigue, and damage tolerance. Experience with metallic and/or composite structures, joints, fasteners, and structural test correlation. Strong understanding of Model-Based Engineering and Digital Thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Understanding of structural airworthiness and certification, including strength, stiffness, stability, fatigue, damage tolerance, and durability. Experience managing suppliers and technology partners supporting CAD/MBD, FEA, composite analysis, materials databases, or test-data platforms. Knowledge of topology optimisation, progressive damage modelling, multiscale material modelling, and structural joining/fastening analysis. Experience delivering digital transformation and business change across engineering organisations. Experience working with secure, collaborative environments supporting distributed engineering teams. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Structural Systems Digital Engineering Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Structural Systems Digital Engineering to lead the development and delivery of digital engineering capabilities supporting advanced aircraft structural design and analysis. You will shape the digital toolchains, architectures, and lifecycle environments that underpin 3D CAD, Model-Based Definition (MBD), Finite Element Analysis (FEA), composite and metallic structures, joints and fasteners, structural testing, and certification. Key Responsibilities Own the delivery and continuous improvement of Structural Systems digital engineering capabilities. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme requirements. Support and optimise digital environments for CAD/MBD, FEA, structural analysis, composites, metallic structures, joints, fasteners, loads, and mass properties. Enable integration with the wider Digital Thread, ensuring data continuity from requirements and design through analysis, test, and evidence. Establish technical baselines, reference architectures, methodologies, and work instructions. Promote best practice in model-based engineering, structural analysis, verification, and evidence generation. Ensure solutions meet agreed quality, performance, security, compliance, and airworthiness requirements. Lead upgrades, enhancements, and lifecycle management of digital engineering platforms with minimal disruption to users. Capture, challenge, and consolidate requirements across engineering teams and partners. Drive adoption of new tools, processes, and frameworks through effective stakeholder engagement, training, and change management. Establish appropriate data models, metadata, naming conventions, and access controls for engineering information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, capacity, technical debt, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor relationships, contract management, licence optimisation, and technology evaluations. Identify opportunities for innovation in automation, topology optimisation, multiscale modelling, co-simulation, model calibration, and evidence generation. Skills & Experience Degree in Engineering, Mechanical Engineering, Aerospace Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities across structural systems. Experience within the Aerospace and/or Defence industry, with an understanding of regulated and safety-critical environments. Strong knowledge of structural engineering toolchains including 3D CAD/MBD, FEA, stress analysis, stiffness and strength, buckling, fatigue, and damage tolerance. Experience with metallic and/or composite structures, joints, fasteners, and structural test correlation. Strong understanding of Model-Based Engineering and Digital Thread principles. Proven experience managing complex technical delivery involving multiple stakeholders, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Understanding of structural airworthiness and certification, including strength, stiffness, stability, fatigue, damage tolerance, and durability. Experience managing suppliers and technology partners supporting CAD/MBD, FEA, composite analysis, materials databases, or test-data platforms. Knowledge of topology optimisation, progressive damage modelling, multiscale material modelling, and structural joining/fastening analysis. Experience delivering digital transformation and business change across engineering organisations. Experience working with secure, collaborative environments supporting distributed engineering teams. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Cloudflare United States, London, United Kingdom Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. Available Location: London What You'll Do As the world's first connectivity cloud, Cloudflare helps connect and protect millions of customers globally. Everyone from individuals to the world's largest enterprises use our unified platform of networking, security, and developer services to succeed everywhere in the world. Supporting a global platform of this scale requires a legal team that moves fast. That's why at Cloudflare, we don't just manage risk-we clear the road for global innovation. We are building a next generation compliance program that leverages AI technology to scale our routine tasks, allowing our team members to focus on the proactive work of fostering a culture of compliance. Responsibilities: Support Cloudflare'sinternal investigations program, including management of investigation case files, conducting witness interviews, collecting supporting documentation, and drafting final reports; Help design and implementpolicies and controlsto ensure that Cloudflare is protecting its customers and employees, while satisfying our legal obligations; Assist with Cloudflare'sconflict of interest disclosure process, including review and approval of potential employee conflicts and gift and entertainment requests; Assist with the administration of Cloudflare'scompliance training and education program, including the design of regional compliance training content, target audience identification and effectiveness measurement; Assist with execution of a regular integrity andcompliance communications strategy within the region; and Project manage a variety of othercross-functional compliance initiatives. The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Aug 24, 2026
Full time
Cloudflare United States, London, United Kingdom Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. Available Location: London What You'll Do As the world's first connectivity cloud, Cloudflare helps connect and protect millions of customers globally. Everyone from individuals to the world's largest enterprises use our unified platform of networking, security, and developer services to succeed everywhere in the world. Supporting a global platform of this scale requires a legal team that moves fast. That's why at Cloudflare, we don't just manage risk-we clear the road for global innovation. We are building a next generation compliance program that leverages AI technology to scale our routine tasks, allowing our team members to focus on the proactive work of fostering a culture of compliance. Responsibilities: Support Cloudflare'sinternal investigations program, including management of investigation case files, conducting witness interviews, collecting supporting documentation, and drafting final reports; Help design and implementpolicies and controlsto ensure that Cloudflare is protecting its customers and employees, while satisfying our legal obligations; Assist with Cloudflare'sconflict of interest disclosure process, including review and approval of potential employee conflicts and gift and entertainment requests; Assist with the administration of Cloudflare'scompliance training and education program, including the design of regional compliance training content, target audience identification and effectiveness measurement; Assist with execution of a regular integrity andcompliance communications strategy within the region; and Project manage a variety of othercross-functional compliance initiatives. The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
