Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry Work with your peers to develop a Domain Consultant training curriculum Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Cortex solutions, while reducing technical validation and PoC timelines Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO Lead conversations focused on industry trends and emerging changes to the security landscape Discuss competitor offerings in the marketplace and positions ours as the best solution Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions Review and guide your team's technical validation plans including POV (proof of value) test plans and customer readiness/requirements Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business Act as an escalation point for pre sales and collaborate with post sales teams for issues that arise Work with product teams to build requirements and roadmap development plans for our Cortex customers Maintain an understanding of competitor selling strategies and technologies Up to 50% travel within assigned region Qualifications Your Experience Experience leading customer facing pre sales engineering or solutions architect teams 5+ years experience in sales engineering within SIEM, SOAR, SOC, and/or endpoint environments Industry knowledge of security operations market trends and awareness of our roadmap and technology development efforts Experience delivering comprehensive security solutions Strong communication (written and verbal) and presentation skills Experience in leading large teams, allocating resources, managing engagements and resource efficiency Proficient in English Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Apr 02, 2026
Full time
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry Work with your peers to develop a Domain Consultant training curriculum Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Cortex solutions, while reducing technical validation and PoC timelines Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO Lead conversations focused on industry trends and emerging changes to the security landscape Discuss competitor offerings in the marketplace and positions ours as the best solution Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions Review and guide your team's technical validation plans including POV (proof of value) test plans and customer readiness/requirements Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business Act as an escalation point for pre sales and collaborate with post sales teams for issues that arise Work with product teams to build requirements and roadmap development plans for our Cortex customers Maintain an understanding of competitor selling strategies and technologies Up to 50% travel within assigned region Qualifications Your Experience Experience leading customer facing pre sales engineering or solutions architect teams 5+ years experience in sales engineering within SIEM, SOAR, SOC, and/or endpoint environments Industry knowledge of security operations market trends and awareness of our roadmap and technology development efforts Experience delivering comprehensive security solutions Strong communication (written and verbal) and presentation skills Experience in leading large teams, allocating resources, managing engagements and resource efficiency Proficient in English Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Apr 01, 2026
Full time
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need . Job description As the Senior IT Service Manager for One Login, you will provide the strategic leadership, vision and direction needed to build an industry leading service management capability that operates effectively at national scale. Reporting to the Head of Live Services for One Login, you will be accountable for shaping how government services experience, adopt and rely on One Login, ensuring that service quality, resilience and user experience remain consistently high across a diverse and rapidly expanding ecosystem. You will lead the development of a coherent, future focused service management strategy that supports One Login's long-term ambitions and the needs of the wider government landscape. This includes defining or refining the operating model, governance structures, assurance frameworks and performance measures that will underpin a mature, scalable and data driven service management function. You will ensure that the differing technical, operational and support requirements of relying parties are understood, prioritised and translated into clear service outcomes, enabling each service to onboard, operate and evolve with confidence. Your role will involve close partnership with senior leaders and staff across Product, Architecture, Service Transition, Operational Support, Data and Security teams. You will act as a voice for service excellence, ensuring that service considerations are embedded into decision making, delivery planning and change processes across the One Login service. You will also represent One Login at cross government forums where necessary, shaping expectations, influencing direction and ensuring alignment with broader digital and identity strategies. As a senior leader for the service management function within One Login, you will shape and develop IT Service Managers, Service Relationship Managers and other service capability teams. You will foster a culture of accountability, continuous improvement and customer-centricity, ensuring that teams are empowered, skilled and supported to deliver high quality services. You will champion best practice, drive standardisation and ensure that service management evolves in line with industry standards, emerging technologies and the needs of government. Ultimately, you will play a pivotal role in ensuring that One Login delivers a reliable, secure and seamless experience for millions of users and hundreds of government services, now and in the future. As a Senior IT Service Manager you'll be: accountable for the end-to-end strategic service experience for all relying parties, ensuring that government services adopting One Login receive a consistent, high quality and resilient service that meets their operational, technical and security needs at national scale. building and maintaining relationships across government, acting as the primary strategic partner for Relying Party leadership teams. You will ensure their priorities, risks and future needs are understood, anticipated and reflected in service planning, investment decisions and roadmap development. shaping and governing the relying party lifecycle, identifying structural gaps, systemic issues and opportunities for improvement across onboarding, transition, live service and ongoing optimisation. You will drive the evolution of these processes from a service perspective to ensure they are efficient, scalable and aligned to One Login's long-term ambitions. leading continuous improvement across the entire service ecosystem, using data, insight and user feedback to enhance service performance, simplify interactions, reduce friction and improve the overall experience for relying parties. setting direction and standards for Business Continuity and Disaster Recovery plan, aligning with industry standards, mapping approach, templates and setting approach for ongoing improvements through testing and lessons learned exercises. acting as the senior point of escalation for critical service issues, ensuring that major incidents, risks and cross government challenges are managed effectively. You will provide authoritative input into governance boards, service forums and strategic decision making groups. overseeing and sponsoring service reviews, audits, incident investigations and improvement programmes, ensuring that lessons are embedded, systemic issues are addressed and service maturity continues to advance. driving the evolution of the One Login service management model, working closely with Product, Architecture, Service Transition, Operational Support, Data and Security to ensure service management is embedded into design, delivery and operational practices across the organisation. providing leadership, direction and development to IT Service Managers, Service Relationship Managers and other service capability teams, ensuring they are empowered, skilled and aligned to a shared vision of service excellence. Person specification We're interested in people who: have a deep understanding of end-to-end service lifecycle management, and by using your analytical skills to make decisions that enhance our business and service performance you will help shape, design, govern and evolve onboarding, transition, operational management, versioning and deprecation processes at scale into a central service offering for our relying parties are comfortable taking full ownership and accountability for the service experience of relying parties, regardless of their size, maturity or technical complexity, and able to balance competing priorities across a diverse portfolio while standardising the service landscape. have strong negotiation and influencing skills, with the credibility to engage stakeholders across government, challenge constructively, and secure alignment on service priorities, risks and investment decisions are able to build long-term, strategic relationships, communicating clearly, managing expectations, and ensuring that service decisions reflect both Relying Party needs and organisational goals have proven ability to oversee, optimise and transform operational processes at scale, using data, insight and industry best practice to drive continuous improvement, standardisation and efficiency have experienced acting as the senior escalation point for live service issues, seeing the bigger picture by taking groups of services and investigating how to get the best of those underlying services you will be bringing a calm, structured and authoritative approach to incident management, risk handling and cross-government coordination are a natural leader, who can develop and inspire service management teams, fostering a culture of accountability, customer-centricity and continuous improvement, leading investigative work into problems and opportunities in existing processes, improving the service experience and by absorbing large amounts of conflicting information you will use it to produce strategic solutions for our service management customers
Apr 01, 2026
Full time
Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need . Job description As the Senior IT Service Manager for One Login, you will provide the strategic leadership, vision and direction needed to build an industry leading service management capability that operates effectively at national scale. Reporting to the Head of Live Services for One Login, you will be accountable for shaping how government services experience, adopt and rely on One Login, ensuring that service quality, resilience and user experience remain consistently high across a diverse and rapidly expanding ecosystem. You will lead the development of a coherent, future focused service management strategy that supports One Login's long-term ambitions and the needs of the wider government landscape. This includes defining or refining the operating model, governance structures, assurance frameworks and performance measures that will underpin a mature, scalable and data driven service management function. You will ensure that the differing technical, operational and support requirements of relying parties are understood, prioritised and translated into clear service outcomes, enabling each service to onboard, operate and evolve with confidence. Your role will involve close partnership with senior leaders and staff across Product, Architecture, Service Transition, Operational Support, Data and Security teams. You will act as a voice for service excellence, ensuring that service considerations are embedded into decision making, delivery planning and change processes across the One Login service. You will also represent One Login at cross government forums where necessary, shaping expectations, influencing direction and ensuring alignment with broader digital and identity strategies. As a senior leader for the service management function within One Login, you will shape and develop IT Service Managers, Service Relationship Managers and other service capability teams. You will foster a culture of accountability, continuous improvement and customer-centricity, ensuring that teams are empowered, skilled and supported to deliver high quality services. You will champion best practice, drive standardisation and ensure that service management evolves in line with industry standards, emerging technologies and the needs of government. Ultimately, you will play a pivotal role in ensuring that One Login delivers a reliable, secure and seamless experience for millions of users and hundreds of government services, now and in the future. As a Senior IT Service Manager you'll be: accountable for the end-to-end strategic service experience for all relying parties, ensuring that government services adopting One Login receive a consistent, high quality and resilient service that meets their operational, technical and security needs at national scale. building and maintaining relationships across government, acting as the primary strategic partner for Relying Party leadership teams. You will ensure their priorities, risks and future needs are understood, anticipated and reflected in service planning, investment decisions and roadmap development. shaping and governing the relying party lifecycle, identifying structural gaps, systemic issues and opportunities for improvement across onboarding, transition, live service and ongoing optimisation. You will drive the evolution of these processes from a service perspective to ensure they are efficient, scalable and aligned to One Login's long-term ambitions. leading continuous improvement across the entire service ecosystem, using data, insight and user feedback to enhance service performance, simplify interactions, reduce friction and improve the overall experience for relying parties. setting direction and standards for Business Continuity and Disaster Recovery plan, aligning with industry standards, mapping approach, templates and setting approach for ongoing improvements through testing and lessons learned exercises. acting as the senior point of escalation for critical service issues, ensuring that major incidents, risks and cross government challenges are managed effectively. You will provide authoritative input into governance boards, service forums and strategic decision making groups. overseeing and sponsoring service reviews, audits, incident investigations and improvement programmes, ensuring that lessons are embedded, systemic issues are addressed and service maturity continues to advance. driving the evolution of the One Login service management model, working closely with Product, Architecture, Service Transition, Operational Support, Data and Security to ensure service management is embedded into design, delivery and operational practices across the organisation. providing leadership, direction and development to IT Service Managers, Service Relationship Managers and other service capability teams, ensuring they are empowered, skilled and aligned to a shared vision of service excellence. Person specification We're interested in people who: have a deep understanding of end-to-end service lifecycle management, and by using your analytical skills to make decisions that enhance our business and service performance you will help shape, design, govern and evolve onboarding, transition, operational management, versioning and deprecation processes at scale into a central service offering for our relying parties are comfortable taking full ownership and accountability for the service experience of relying parties, regardless of their size, maturity or technical complexity, and able to balance competing priorities across a diverse portfolio while standardising the service landscape. have strong negotiation and influencing skills, with the credibility to engage stakeholders across government, challenge constructively, and secure alignment on service priorities, risks and investment decisions are able to build long-term, strategic relationships, communicating clearly, managing expectations, and ensuring that service decisions reflect both Relying Party needs and organisational goals have proven ability to oversee, optimise and transform operational processes at scale, using data, insight and industry best practice to drive continuous improvement, standardisation and efficiency have experienced acting as the senior escalation point for live service issues, seeing the bigger picture by taking groups of services and investigating how to get the best of those underlying services you will be bringing a calm, structured and authoritative approach to incident management, risk handling and cross-government coordination are a natural leader, who can develop and inspire service management teams, fostering a culture of accountability, customer-centricity and continuous improvement, leading investigative work into problems and opportunities in existing processes, improving the service experience and by absorbing large amounts of conflicting information you will use it to produce strategic solutions for our service management customers
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It's a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills. GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments interact digitally with users. One Login will deliver an accessible and essential function that will change lives and help millions. If this sounds like the next role for you on your career journey then we'd love to hear from you. Find out more at the GDS Blog . Job description Site Reliability Engineers in One Login develop infrastructure and support application teams. This involves working with a diverse range of other technologists and non-technical stakeholders so communication and empathy are as important as technical capability. As a Site Reliability Engineer you'll be part of one of our multidisciplinary service teams working with and supporting front-end and back-end developers, delivery and product managers, tech writers and architects build and maintain resilient, highly available and secure systems to meet the needs of our users take responsibility for solving complex and interesting problems create infrastructure as code to ensure our infrastructure and deployment pipelines are reusable, repeatable and reliable ensure our systems are appropriately monitored and instrumented to enable our teams to identify and respond to operational issues quickly and effectively build CI/CD pipelines to enable our developers to get their code into production as quickly and safely as possible act as a digital ambassador, sharing experiences through public speaking and blog posts participate in our in-hours 2nd line and out-of-hours support rotas to gain empathy for users and awareness of operational concerns share knowledge of tools and practices with your wider team and peers to drive consistency and maintain our high engineering standards Person specification We're interested in people who have: a high level of proficiency in at least one programming language (we use Java, Typescript, and Python), modern development standards, awareness of development process optimisation and strong Git skills a working knowledge of Agile best practices, the benefits of focussing on user needs and have used quantitative and qualitative data about users to turn user focus into outcomes a deep understanding of Linux operating system internals and are comfortable working with Linux virtual machines or containers, including the ability to identify, locate and fix service faults, capacity management and availability strategies strong experience of supporting large production services with infrastructure technologies including databases, web servers, DNS, CDNs, reverse proxies, message queues and load balancers. Systems design experience, working with well understood technology and identifying appropriate patterns. Have established design patterns and iterated them extensive experience of building and maintaining services in the cloud (preferably AWS), creating infrastructure as code using Terraform and CloudFormation, and using container orchestration systems like Kubernetes or ECS or serverless application design with AWS Lambda. knowledge of setting up pipelines in a CI/CD tool like Github Actions or AWS Codepipeline, and will have built and tested simple interfaces between systems and worked on more complex integrations as part of a wider team a good understanding of information security principles and how to keep large operational services secure.
Apr 01, 2026
Full time
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It's a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills. GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments interact digitally with users. One Login will deliver an accessible and essential function that will change lives and help millions. If this sounds like the next role for you on your career journey then we'd love to hear from you. Find out more at the GDS Blog . Job description Site Reliability Engineers in One Login develop infrastructure and support application teams. This involves working with a diverse range of other technologists and non-technical stakeholders so communication and empathy are as important as technical capability. As a Site Reliability Engineer you'll be part of one of our multidisciplinary service teams working with and supporting front-end and back-end developers, delivery and product managers, tech writers and architects build and maintain resilient, highly available and secure systems to meet the needs of our users take responsibility for solving complex and interesting problems create infrastructure as code to ensure our infrastructure and deployment pipelines are reusable, repeatable and reliable ensure our systems are appropriately monitored and instrumented to enable our teams to identify and respond to operational issues quickly and effectively build CI/CD pipelines to enable our developers to get their code into production as quickly and safely as possible act as a digital ambassador, sharing experiences through public speaking and blog posts participate in our in-hours 2nd line and out-of-hours support rotas to gain empathy for users and awareness of operational concerns share knowledge of tools and practices with your wider team and peers to drive consistency and maintain our high engineering standards Person specification We're interested in people who have: a high level of proficiency in at least one programming language (we use Java, Typescript, and Python), modern development standards, awareness of development process optimisation and strong Git skills a working knowledge of Agile best practices, the benefits of focussing on user needs and have used quantitative and qualitative data about users to turn user focus into outcomes a deep understanding of Linux operating system internals and are comfortable working with Linux virtual machines or containers, including the ability to identify, locate and fix service faults, capacity management and availability strategies strong experience of supporting large production services with infrastructure technologies including databases, web servers, DNS, CDNs, reverse proxies, message queues and load balancers. Systems design experience, working with well understood technology and identifying appropriate patterns. Have established design patterns and iterated them extensive experience of building and maintaining services in the cloud (preferably AWS), creating infrastructure as code using Terraform and CloudFormation, and using container orchestration systems like Kubernetes or ECS or serverless application design with AWS Lambda. knowledge of setting up pipelines in a CI/CD tool like Github Actions or AWS Codepipeline, and will have built and tested simple interfaces between systems and worked on more complex integrations as part of a wider team a good understanding of information security principles and how to keep large operational services secure.
Location Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT). Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field. We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Find Out More You can also follow our LinkedIn Careers Page: Job description Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers. The architecture team comprises of three architects. We are actively working to streamline our digital assets, support DESNZ and DSIT through new initiatives, and provide architectural oversight. Visit our blog to learn more about us and our work: To find out more about the Government Digital & Data profession visit: Person specification As a Lead Solution Architect, you will be part of a community responsible for the Architectural Governance Board. You will work closely with our Business Partners in supporting new initiatives set out by policy teams, supporting and guiding decisions when developing or upgrading new systems. You will be responsible for designing solutions and supporting technical teams with the implementation of these solutions, you will be supporting 3rd parties with any proposed solutions being placed upon our technical estate by ensuring that that they adhere to the standards set out by the department and ensure they are taking the correct path through our governance processes. Understanding the problem and shaping the solution. Tailoring the systems engineering and architecture processes to address product risks. Developing, maintaining, and communicating the vision, architecture, and technology roadmap for the product. Developing high-level designs, solution outlines, and key design decisions. Managing the technology risk and design as the product evolves. Supporting integration with other products and release to service. The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team. As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance. Essential Criteria Experience in managing critical aspects of product development and system changes. Experience as a Solution Architect for complex applications, experience in designing and delivering public facing applications. Application of enterprise and domain architecture, understanding how systems fit into the organisational context. Knowledge of multiple architecture and delivery frameworks. Experience in delivering technical information to a non-technical audience. When completing your CV as part of the application please ensure to include the time you have worked for your organisations/ employers, and your key objectives in each role. It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Lead Solution Architect role and the team, we strongly encourage you to apply. We'd love to hear from you!
Apr 01, 2026
Full time
Location Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT). Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field. We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Find Out More You can also follow our LinkedIn Careers Page: Job description Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers. The architecture team comprises of three architects. We are actively working to streamline our digital assets, support DESNZ and DSIT through new initiatives, and provide architectural oversight. Visit our blog to learn more about us and our work: To find out more about the Government Digital & Data profession visit: Person specification As a Lead Solution Architect, you will be part of a community responsible for the Architectural Governance Board. You will work closely with our Business Partners in supporting new initiatives set out by policy teams, supporting and guiding decisions when developing or upgrading new systems. You will be responsible for designing solutions and supporting technical teams with the implementation of these solutions, you will be supporting 3rd parties with any proposed solutions being placed upon our technical estate by ensuring that that they adhere to the standards set out by the department and ensure they are taking the correct path through our governance processes. Understanding the problem and shaping the solution. Tailoring the systems engineering and architecture processes to address product risks. Developing, maintaining, and communicating the vision, architecture, and technology roadmap for the product. Developing high-level designs, solution outlines, and key design decisions. Managing the technology risk and design as the product evolves. Supporting integration with other products and release to service. The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team. As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance. Essential Criteria Experience in managing critical aspects of product development and system changes. Experience as a Solution Architect for complex applications, experience in designing and delivering public facing applications. Application of enterprise and domain architecture, understanding how systems fit into the organisational context. Knowledge of multiple architecture and delivery frameworks. Experience in delivering technical information to a non-technical audience. When completing your CV as part of the application please ensure to include the time you have worked for your organisations/ employers, and your key objectives in each role. It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Lead Solution Architect role and the team, we strongly encourage you to apply. We'd love to hear from you!
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary The Test Engineer plays a critical role in ensuring the reliability, quality and performance of the NCA's technical solutions. They will apply a strong understanding of modern testing practices to validate systems across complex business operations, projects and programmes. The role requires an ability to design and execute effective test strategies, identify defects and performance issues, and provide clear, evidence based assurance to stakeholders. Working closely with developers, analysts and delivery teams, the Test Engineer will help ensure that services are robust, secure and meet operational needs, while continuously improving test processes and advocating for quality throughout the delivery lifecycle. Job description As a Test Engineer, you will be responsible for assuring the quality, reliability and performance of tooling and capabilities delivered across Tier 1 and Tier 2. You will work within defined quality and performance strategies, ensuring all testing activity is completed within agreed timescales, budgets and standards, and that outcomes meet or exceed stakeholder expectations. You will apply a demonstrable understanding of IT solution architecture - including GUIs, operating systems, databases, hardware and input devices, networks and security components, applications and services - to shape test strategies, approaches and detailed plans. This technical insight will guide the Quality and Performance team and ensure testing is risk based, robust and aligned to the Agency's operational needs. A key part of the role is building strong relationships across the Agency and with wider stakeholders. You will work closely with these partners to ensure products, tooling and services are aligned to the appropriate standards, fully assured and able to support the NCA's broader digital and operational objectives. This role aligns to Test Engineer in the Government Digital and Data Profession Capability Framework - Test engineer - Government Digital and Data Profession Capability Framework Duties and Responsbilities Test Improvement, Optimisation and Strategy - Help deliver the ongoing improvement and optimisation of testing practices, ensuring test environments, techniques and approaches are fit for purpose. Design, build, maintain and execute high quality functional and non functional tests that align to user needs and system requirements. Develop, maintain and apply key test artefacts, including Quality and Performance Test Strategies and Test Plans, while proactively identifying opportunities to enhance the end to end test process. Risk Management and Quality Assurance - Identify, document and manage testing related risks and issues, putting appropriate mitigations in place and escalating to the Test Manager where necessary to avoid delivery impacts. Make informed, context aware decisions relating to testing activities within the delivery environment, ensuring quality assurance remains robust and aligned to programme objectives. Test Execution, Data and Automation - Manage and deliver functional and non functional test activities, using a broad range of testing techniques to assure performance, quality and reliability. Create, manage and maintain test data, and support the development, enhancement and use of automation frameworks and scripts. Complete test work, provide feedback to team members, and collect testing metrics and statistics to support clear, evidence based reporting. Stakeholder Collaboration - Work collaboratively with internal and external stakeholders to ensure testing activities support high quality delivery aligned to organisational standards. Person specification Communication and Stakeholder Engagement - Communicate effectively with both technical and non technical stakeholders, including gathering non functional requirements and clearly articulating complex risks or issues to senior audiences. Apply critical thinking and ask insightful questions to ensure requirements, processes and deliverables are fully understood. Present findings, risks and recommendations clearly to wider teams, ensuring shared understanding and informed decision making. Test Analysis, Design and Execution - Conduct investigative work to understand problems, inefficiencies and opportunities within existing processes. Collect, analyse and interpret complex or conflicting information to propose practical, evidence based solutions. Design and execute tests across all phases - functional, non functional and User Acceptance Testing - ensuring coverage aligns to user needs and requirements. Apply Specification by Example and similar techniques to support requirement clarity and testability. Test Planning, Quality Assurance and Continuous Improvement - Develop and maintain robust quality practices, advocating accountable quality throughout the delivery lifecycle. Verify that the right work is being undertaken (Verification) and validate that it has been completed correctly (Validation). Put measures in place to monitor and improve quality outcomes, promoting consistency of approach across teams. Provide supportive but assertive challenge to ensure quality standards are upheld and embedded. Test Engineering and Technical Practice - Apply modern test engineering practices, including source control, CI/CD pipelines and automated testing approaches. Integrate and execute tests within continuous delivery environments to enable rapid feedback loops. Demonstrate experience in planning and managing tests across multiple phases, including User Acceptance Testing and performance testing. Contribute to automation framework development and the improvement of engineering standards. Requirements, Data and Technical Understanding - Understand and apply requirements engineering principles to support the creation, clarification and validation of deliverables. Validate requirements to ensure solutions meet operational, business and technical needs. Demonstrate knowledge of data solutions in cloud and on premise environments, including data exploitation tooling and platforms.
Apr 01, 2026
Full time
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary The Test Engineer plays a critical role in ensuring the reliability, quality and performance of the NCA's technical solutions. They will apply a strong understanding of modern testing practices to validate systems across complex business operations, projects and programmes. The role requires an ability to design and execute effective test strategies, identify defects and performance issues, and provide clear, evidence based assurance to stakeholders. Working closely with developers, analysts and delivery teams, the Test Engineer will help ensure that services are robust, secure and meet operational needs, while continuously improving test processes and advocating for quality throughout the delivery lifecycle. Job description As a Test Engineer, you will be responsible for assuring the quality, reliability and performance of tooling and capabilities delivered across Tier 1 and Tier 2. You will work within defined quality and performance strategies, ensuring all testing activity is completed within agreed timescales, budgets and standards, and that outcomes meet or exceed stakeholder expectations. You will apply a demonstrable understanding of IT solution architecture - including GUIs, operating systems, databases, hardware and input devices, networks and security components, applications and services - to shape test strategies, approaches and detailed plans. This technical insight will guide the Quality and Performance team and ensure testing is risk based, robust and aligned to the Agency's operational needs. A key part of the role is building strong relationships across the Agency and with wider stakeholders. You will work closely with these partners to ensure products, tooling and services are aligned to the appropriate standards, fully assured and able to support the NCA's broader digital and operational objectives. This role aligns to Test Engineer in the Government Digital and Data Profession Capability Framework - Test engineer - Government Digital and Data Profession Capability Framework Duties and Responsbilities Test Improvement, Optimisation and Strategy - Help deliver the ongoing improvement and optimisation of testing practices, ensuring test environments, techniques and approaches are fit for purpose. Design, build, maintain and execute high quality functional and non functional tests that align to user needs and system requirements. Develop, maintain and apply key test artefacts, including Quality and Performance Test Strategies and Test Plans, while proactively identifying opportunities to enhance the end to end test process. Risk Management and Quality Assurance - Identify, document and manage testing related risks and issues, putting appropriate mitigations in place and escalating to the Test Manager where necessary to avoid delivery impacts. Make informed, context aware decisions relating to testing activities within the delivery environment, ensuring quality assurance remains robust and aligned to programme objectives. Test Execution, Data and Automation - Manage and deliver functional and non functional test activities, using a broad range of testing techniques to assure performance, quality and reliability. Create, manage and maintain test data, and support the development, enhancement and use of automation frameworks and scripts. Complete test work, provide feedback to team members, and collect testing metrics and statistics to support clear, evidence based reporting. Stakeholder Collaboration - Work collaboratively with internal and external stakeholders to ensure testing activities support high quality delivery aligned to organisational standards. Person specification Communication and Stakeholder Engagement - Communicate effectively with both technical and non technical stakeholders, including gathering non functional requirements and clearly articulating complex risks or issues to senior audiences. Apply critical thinking and ask insightful questions to ensure requirements, processes and deliverables are fully understood. Present findings, risks and recommendations clearly to wider teams, ensuring shared understanding and informed decision making. Test Analysis, Design and Execution - Conduct investigative work to understand problems, inefficiencies and opportunities within existing processes. Collect, analyse and interpret complex or conflicting information to propose practical, evidence based solutions. Design and execute tests across all phases - functional, non functional and User Acceptance Testing - ensuring coverage aligns to user needs and requirements. Apply Specification by Example and similar techniques to support requirement clarity and testability. Test Planning, Quality Assurance and Continuous Improvement - Develop and maintain robust quality practices, advocating accountable quality throughout the delivery lifecycle. Verify that the right work is being undertaken (Verification) and validate that it has been completed correctly (Validation). Put measures in place to monitor and improve quality outcomes, promoting consistency of approach across teams. Provide supportive but assertive challenge to ensure quality standards are upheld and embedded. Test Engineering and Technical Practice - Apply modern test engineering practices, including source control, CI/CD pipelines and automated testing approaches. Integrate and execute tests within continuous delivery environments to enable rapid feedback loops. Demonstrate experience in planning and managing tests across multiple phases, including User Acceptance Testing and performance testing. Contribute to automation framework development and the improvement of engineering standards. Requirements, Data and Technical Understanding - Understand and apply requirements engineering principles to support the creation, clarification and validation of deliverables. Validate requirements to ensure solutions meet operational, business and technical needs. Demonstrate knowledge of data solutions in cloud and on premise environments, including data exploitation tooling and platforms.
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary As Test Manager, you will lead the development and delivery of robust testing strategies across business operations, projects and programmes. You will bring a strong understanding of functional, non functional, quality assurance and performance testing approaches, ensuring that testing is embedded effectively throughout the delivery lifecycle. You will anticipate and address the challenges associated with complex systems, diverse user needs and fast moving delivery environments, providing expert guidance to teams and stakeholders. Through strong leadership and a focus on continuous improvement, you will ensure that services are thoroughly tested, performance ready and aligned with organisational standards and operational priorities. Job description We have roles available within both our National Data Exploitation Capability (NDEC) and our Transformation teams. As a Test Manager, you will lead and manage the quality and performance of tooling and capabilities across Tier 1 and Tier 2. This will include defining the quality and performance strategy; managing it to completion, within agreed timescales and budgets, and to a level of quality that meets or exceeds the client's expectations. You will use an advanced level appreciation of the architecture and key components of IT solutions (including GUI, operating systems, databases computer hardware & input devices, networks & security, applications and services) to inform the testing strategy, approach and plans and guide the Quality and Performance team based on this understanding. You will foster relationships with other parts of the Agency to ensure products are delivered in line with aligned with the appropriate design standards and governance. This role aligns to Test Manager in the Government Digital and Data Profession Capability Framework - Test manager - Government Digital and Data Profession Capability Framework Duties and Responsibilities Test Strategy, Improvement and Optimisation - Lead the development, implementation and continuous improvement of the quality and performance testing approach. Define required test phases, produce accurate estimates for testing activities and ensure the end to end test process is efficient, consistent and aligned with delivery needs. Risk, Issues and Assurance - Identify, document and manage all significant testing risks and issues, ensuring effective mitigations are put in place. Escalate concerns to the Senior Delivery Manager where necessary to prevent delays or impacts on delivery. Test Governance and Artefact Management - Produce and maintain high quality test artefacts, including the quality and performance test strategy, plans and associated documentation. Actively seek opportunities to refine and optimise testing documentation and governance. Test Data, Automation and Tooling - Oversee the creation and management of test data, and drive the development, maintenance and effective use of automation frameworks and scripts. Ensure testing tools and techniques reflect industry best practice and support efficient, repeatable and high quality test execution. Management of Functional and Non Functional Testing - Lead and coordinate all functional and non functional testing activities, assigning work, providing constructive feedback and ensuring the effective collection and reporting of testing metrics and insights. Leadership, Coaching and Capability Development - Provide leadership, coaching and professional development for staff, supporting talent management, succession planning and effective supplier management. Foster a culture of high performance and ensure teams use modern, industry standard testing methods and tools. Advocacy and Stakeholder Engagement - Promote and advocate testing capabilities across the Agency and wider government partners, building strong relationships and ensuring testing is fully integrated into delivery processes and decision making. Person specification Test Design, Execution and Quality Assurance - Demonstrable experience in creating, planning and managing tests across all test phases, including User Acceptance Testing. Able to lead test engineers in designing and executing high quality functional and non functional tests, ensuring test coverage, traceability and alignment with requirements. Test Analysis and Problem Solving - Strong analytical skills with the ability to absorb large volumes of complex or conflicting information, identify patterns, evaluate root causes and determine effective solutions. Experience leading investigative work to identify improvements in testing processes, products or delivery approaches. Defect Management and Continuous Improvement - Proven ability to drive effective defect reporting, triage and resolution, ensuring accurate information is captured and communicated. Able to lead and coach teams in improving test management processes, developing recommendations and implementing enhancements to quality and performance practices. Test Strategy and Planning - Experience in developing and maintaining test strategies, plans and quality approaches, ensuring they are aligned with organisational priorities and delivery timelines. Able to guide teams in optimising quality and performance testing methods and selecting appropriate techniques and tools. Technical Understanding of Test Environments - Knowledge and understanding of data solutions and testing in cloud or on premise environments, including environment setup and data exploitation tooling. Familiarity with test engineering practices, standards and modern tooling to support effective and repeatable test execution. Requirements Engineering and Validation - Experience working with product, business and technical teams to gather, clarify and validate requirements, including non functional requirements. Able to translate requirements into structured test conditions and ensure deliverables are validated appropriately. Communication and Stakeholder Engagement - Effective communication skills with the ability to engage confidently with technical and non technical stakeholders. Able to explain complex risks clearly, gather business and non functional needs, and escalate issues to senior leaders where necessary. Thinks creatively, asks insightful questions and communicates findings clearly to wider teams. Leadership and Team Management - Demonstrable experience managing a test team, setting test strategy and providing coaching, feedback and professional development. Able to foster a high performing culture and ensure teams adopt industry best practice in testing and quality assurance.
Apr 01, 2026
Full time
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary As Test Manager, you will lead the development and delivery of robust testing strategies across business operations, projects and programmes. You will bring a strong understanding of functional, non functional, quality assurance and performance testing approaches, ensuring that testing is embedded effectively throughout the delivery lifecycle. You will anticipate and address the challenges associated with complex systems, diverse user needs and fast moving delivery environments, providing expert guidance to teams and stakeholders. Through strong leadership and a focus on continuous improvement, you will ensure that services are thoroughly tested, performance ready and aligned with organisational standards and operational priorities. Job description We have roles available within both our National Data Exploitation Capability (NDEC) and our Transformation teams. As a Test Manager, you will lead and manage the quality and performance of tooling and capabilities across Tier 1 and Tier 2. This will include defining the quality and performance strategy; managing it to completion, within agreed timescales and budgets, and to a level of quality that meets or exceeds the client's expectations. You will use an advanced level appreciation of the architecture and key components of IT solutions (including GUI, operating systems, databases computer hardware & input devices, networks & security, applications and services) to inform the testing strategy, approach and plans and guide the Quality and Performance team based on this understanding. You will foster relationships with other parts of the Agency to ensure products are delivered in line with aligned with the appropriate design standards and governance. This role aligns to Test Manager in the Government Digital and Data Profession Capability Framework - Test manager - Government Digital and Data Profession Capability Framework Duties and Responsibilities Test Strategy, Improvement and Optimisation - Lead the development, implementation and continuous improvement of the quality and performance testing approach. Define required test phases, produce accurate estimates for testing activities and ensure the end to end test process is efficient, consistent and aligned with delivery needs. Risk, Issues and Assurance - Identify, document and manage all significant testing risks and issues, ensuring effective mitigations are put in place. Escalate concerns to the Senior Delivery Manager where necessary to prevent delays or impacts on delivery. Test Governance and Artefact Management - Produce and maintain high quality test artefacts, including the quality and performance test strategy, plans and associated documentation. Actively seek opportunities to refine and optimise testing documentation and governance. Test Data, Automation and Tooling - Oversee the creation and management of test data, and drive the development, maintenance and effective use of automation frameworks and scripts. Ensure testing tools and techniques reflect industry best practice and support efficient, repeatable and high quality test execution. Management of Functional and Non Functional Testing - Lead and coordinate all functional and non functional testing activities, assigning work, providing constructive feedback and ensuring the effective collection and reporting of testing metrics and insights. Leadership, Coaching and Capability Development - Provide leadership, coaching and professional development for staff, supporting talent management, succession planning and effective supplier management. Foster a culture of high performance and ensure teams use modern, industry standard testing methods and tools. Advocacy and Stakeholder Engagement - Promote and advocate testing capabilities across the Agency and wider government partners, building strong relationships and ensuring testing is fully integrated into delivery processes and decision making. Person specification Test Design, Execution and Quality Assurance - Demonstrable experience in creating, planning and managing tests across all test phases, including User Acceptance Testing. Able to lead test engineers in designing and executing high quality functional and non functional tests, ensuring test coverage, traceability and alignment with requirements. Test Analysis and Problem Solving - Strong analytical skills with the ability to absorb large volumes of complex or conflicting information, identify patterns, evaluate root causes and determine effective solutions. Experience leading investigative work to identify improvements in testing processes, products or delivery approaches. Defect Management and Continuous Improvement - Proven ability to drive effective defect reporting, triage and resolution, ensuring accurate information is captured and communicated. Able to lead and coach teams in improving test management processes, developing recommendations and implementing enhancements to quality and performance practices. Test Strategy and Planning - Experience in developing and maintaining test strategies, plans and quality approaches, ensuring they are aligned with organisational priorities and delivery timelines. Able to guide teams in optimising quality and performance testing methods and selecting appropriate techniques and tools. Technical Understanding of Test Environments - Knowledge and understanding of data solutions and testing in cloud or on premise environments, including environment setup and data exploitation tooling. Familiarity with test engineering practices, standards and modern tooling to support effective and repeatable test execution. Requirements Engineering and Validation - Experience working with product, business and technical teams to gather, clarify and validate requirements, including non functional requirements. Able to translate requirements into structured test conditions and ensure deliverables are validated appropriately. Communication and Stakeholder Engagement - Effective communication skills with the ability to engage confidently with technical and non technical stakeholders. Able to explain complex risks clearly, gather business and non functional needs, and escalate issues to senior leaders where necessary. Thinks creatively, asks insightful questions and communicates findings clearly to wider teams. Leadership and Team Management - Demonstrable experience managing a test team, setting test strategy and providing coaching, feedback and professional development. Able to foster a high performing culture and ensure teams adopt industry best practice in testing and quality assurance.
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Join the expanding National Data Exploitation Capability (NDEC), part of the National Crime Agency's Data and Analysis Hub,and help place data at the centre of the fight against serious and organised crime (SOC). NDEC delivers advanced analytical and exploitation capabilities that generate operational insight, inform strategic decision making, and provide a critical edge against increasingly technology driven threats. As a Lead Software Developer, you will play a key role in shaping and delivering high quality software solutions that unlock the value of complex and rapidly growing datasets. We are looking for proactive, inquisitive problem solvers who thrive in a dynamic environment, enjoy variety, and work effectively as part of a collaborative, multi disciplinary team. Job description As the Lead Software Developer, you will provide technical leadership across NDEC and the wider NCA, driving the design, development and delivery of high quality software solutions that directly support mission critical operational and analytical needs. Working within a multi disciplinary technical team, you will contribute to the creation of next generation tools and platforms that enhance the Agency's ability to detect, disrupt and prevent SOC. This role places you at the cutting edge of law enforcement technology, helping to shape capabilities that address some of the most complex and high impact threats facing the UK. You will set engineering standards, define best practice and ensure the team consistently delivers secure, scalable and maintainable software. A key part of your role will be leading, coaching and mentoring a team of developers, supporting their technical growth, fostering a positive and collaborative culture, and ensuring their work aligns with NCA priorities. You will champion modern development approaches and agile delivery methods, promoting DevOps practices, automation and continuous integration/continuous deployment to ensure rapid and reliable delivery. Your responsibilities will include guiding technical decision making, selecting appropriate technologies and architectural approaches, and making informed judgments about when to build bespoke solutions or adopt existing tools. You will work closely with data scientists, analysts, product managers and operational teams to ensure that complex mission requirements are translated into robust, user centred technical solutions. In doing so, you will ensure that software developed within NDEC integrates effectively with operational workflows and delivers real world impact. You will also play a key role in strengthening the developer community across NDEC and the wider Agency, promoting knowledge sharing, encouraging experimentation and driving the adoption of good practice in security, testing, automation and documentation. Through strong technical leadership and a commitment to continuous improvement, you will help build a high performing software engineering capability that delivers meaningful outcomes in a fast moving and demanding environment. Duties and Responsibilities Team Leadership - Lead, manage and inspire a software development team to design, build and deliver high quality data services that address complex operational challenges. Provide clear direction, set standards and foster a culture of technical excellence and continuous improvement. Relationship Building - Develop strong, collaborative relationships across the NCA technical community. Promote shared learning, knowledge exchange and cross functional working to build collective capability and support the effective delivery of Agency priorities. User Engagement - Champion user centred design by defining effective approaches for understanding user needs and guiding others in eliciting and interpreting user stories. Distinguish clearly between genuine user needs and stakeholder wants, ensuring research is applied appropriately and recommending the most suitable tools and methods. Modern Development Standards - Apply and promote modern engineering standards and practices across complex projects and programmes, ensuring solutions are robust, secure, maintainable and aligned with organisational best practice. Programme and Build (Software Engineering) - Maintain technical oversight across all stages and iterations of the software development lifecycle. Provide expert advice to stakeholders, set team wide standards for programming tools and techniques, and ensure appropriate application of methods, frameworks and compliance requirements. Information Security - Design solutions with embedded security controls, ensuring they are purposefully engineered to mitigate relevant security threats and meet NCA and national security requirements. Systems Design - Develop systems that balance risk, impact and technical complexity, selecting suitable design patterns and standards. Review and assure the designs of others, ensuring appropriate technology choices, efficient resource use and effective integration across multiple systems. Systems Integration - Coordinate integration activities across systems, defining integration approaches and supporting teams in undertaking integration testing. Ensure components interact reliably and support the delivery of end to end operational capability. Person specification Software Engineering - Demonstrable industrial experience designing, developing and testing complex object oriented software applications. Strong proficiency in object oriented programming languages, with experience applying robust engineering principles in production environments. Deep understanding of the full software development lifecycle, including discovery, design, build, testing, deployment and maintenance. Development Practices & Delivery - Hands on experience working within agile delivery environments, applying iterative development, continuous feedback and prioritisation techniques. Practical experience with modern DevOps practices, automation and CI/CD pipelines to ensure consistent, reliable and secure deployment. Ability to translate user and business requirements into technical solutions, managing expectations and making informed, collaborative trade offs. Cloud, Infrastructure & Environments - Knowledge of designing, deploying and maintaining software across cloud and on premise environments. Understanding of how to build scalable, secure and resilient systems that integrate effectively within complex technical landscapes. Technical Design & Architecture - Experience contributing to technical design decisions, architectural patterns and standards. Ability to assess technology options, ensure alignment with best practice, and contribute to long term technical strategy. Technical Leadership - Experience operating in a technical leadership role, providing direction, coaching and assurance to software developers. Ability to build a positive engineering culture, promote knowledge sharing, and drive continuous improvement across a multi disciplinary team.
Apr 01, 2026
Full time
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Join the expanding National Data Exploitation Capability (NDEC), part of the National Crime Agency's Data and Analysis Hub,and help place data at the centre of the fight against serious and organised crime (SOC). NDEC delivers advanced analytical and exploitation capabilities that generate operational insight, inform strategic decision making, and provide a critical edge against increasingly technology driven threats. As a Lead Software Developer, you will play a key role in shaping and delivering high quality software solutions that unlock the value of complex and rapidly growing datasets. We are looking for proactive, inquisitive problem solvers who thrive in a dynamic environment, enjoy variety, and work effectively as part of a collaborative, multi disciplinary team. Job description As the Lead Software Developer, you will provide technical leadership across NDEC and the wider NCA, driving the design, development and delivery of high quality software solutions that directly support mission critical operational and analytical needs. Working within a multi disciplinary technical team, you will contribute to the creation of next generation tools and platforms that enhance the Agency's ability to detect, disrupt and prevent SOC. This role places you at the cutting edge of law enforcement technology, helping to shape capabilities that address some of the most complex and high impact threats facing the UK. You will set engineering standards, define best practice and ensure the team consistently delivers secure, scalable and maintainable software. A key part of your role will be leading, coaching and mentoring a team of developers, supporting their technical growth, fostering a positive and collaborative culture, and ensuring their work aligns with NCA priorities. You will champion modern development approaches and agile delivery methods, promoting DevOps practices, automation and continuous integration/continuous deployment to ensure rapid and reliable delivery. Your responsibilities will include guiding technical decision making, selecting appropriate technologies and architectural approaches, and making informed judgments about when to build bespoke solutions or adopt existing tools. You will work closely with data scientists, analysts, product managers and operational teams to ensure that complex mission requirements are translated into robust, user centred technical solutions. In doing so, you will ensure that software developed within NDEC integrates effectively with operational workflows and delivers real world impact. You will also play a key role in strengthening the developer community across NDEC and the wider Agency, promoting knowledge sharing, encouraging experimentation and driving the adoption of good practice in security, testing, automation and documentation. Through strong technical leadership and a commitment to continuous improvement, you will help build a high performing software engineering capability that delivers meaningful outcomes in a fast moving and demanding environment. Duties and Responsibilities Team Leadership - Lead, manage and inspire a software development team to design, build and deliver high quality data services that address complex operational challenges. Provide clear direction, set standards and foster a culture of technical excellence and continuous improvement. Relationship Building - Develop strong, collaborative relationships across the NCA technical community. Promote shared learning, knowledge exchange and cross functional working to build collective capability and support the effective delivery of Agency priorities. User Engagement - Champion user centred design by defining effective approaches for understanding user needs and guiding others in eliciting and interpreting user stories. Distinguish clearly between genuine user needs and stakeholder wants, ensuring research is applied appropriately and recommending the most suitable tools and methods. Modern Development Standards - Apply and promote modern engineering standards and practices across complex projects and programmes, ensuring solutions are robust, secure, maintainable and aligned with organisational best practice. Programme and Build (Software Engineering) - Maintain technical oversight across all stages and iterations of the software development lifecycle. Provide expert advice to stakeholders, set team wide standards for programming tools and techniques, and ensure appropriate application of methods, frameworks and compliance requirements. Information Security - Design solutions with embedded security controls, ensuring they are purposefully engineered to mitigate relevant security threats and meet NCA and national security requirements. Systems Design - Develop systems that balance risk, impact and technical complexity, selecting suitable design patterns and standards. Review and assure the designs of others, ensuring appropriate technology choices, efficient resource use and effective integration across multiple systems. Systems Integration - Coordinate integration activities across systems, defining integration approaches and supporting teams in undertaking integration testing. Ensure components interact reliably and support the delivery of end to end operational capability. Person specification Software Engineering - Demonstrable industrial experience designing, developing and testing complex object oriented software applications. Strong proficiency in object oriented programming languages, with experience applying robust engineering principles in production environments. Deep understanding of the full software development lifecycle, including discovery, design, build, testing, deployment and maintenance. Development Practices & Delivery - Hands on experience working within agile delivery environments, applying iterative development, continuous feedback and prioritisation techniques. Practical experience with modern DevOps practices, automation and CI/CD pipelines to ensure consistent, reliable and secure deployment. Ability to translate user and business requirements into technical solutions, managing expectations and making informed, collaborative trade offs. Cloud, Infrastructure & Environments - Knowledge of designing, deploying and maintaining software across cloud and on premise environments. Understanding of how to build scalable, secure and resilient systems that integrate effectively within complex technical landscapes. Technical Design & Architecture - Experience contributing to technical design decisions, architectural patterns and standards. Ability to assess technology options, ensure alignment with best practice, and contribute to long term technical strategy. Technical Leadership - Experience operating in a technical leadership role, providing direction, coaching and assurance to software developers. Ability to build a positive engineering culture, promote knowledge sharing, and drive continuous improvement across a multi disciplinary team.
Product Manager London (Hybrid x 2 days per week in office) £58,380 per annum Our client is a national charity dedicated to supporting organisations that work directly with people experiencing homelessness in England. The charity focuses on improving services and advocating for policy changes aimed at ending homelessness. The Product Manager will develop and own the product strategy for the platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will be responsible for achieving product goals and ensuring the overall success of the product portfolio. Experience & Skills Required: Essential: At least three years as a SaaS focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch product enhancements. Effective stakeholder management skills, including presenting to senior leadership, influencing without formal authority, and coordinating across multiple teams. Desirable: Demonstrated experience within charities, housing, or homelessness services, including sector expertise and relevant networks. Previous involvement in Salesforce ISV/OEM product development or employment with a Salesforce-focused organization. Proven track record in B2B sales processes, partner and channel strategy implementation, or collaboration with external partners and integrators. Responsibilities: Product strategy & vision Establish and uphold the vision, value propositions, and long-term strategy for the In Form product portfolio. Oversee alignment of individual product roadmaps and releases with strategic objectives and organizational priorities. Ensure that product strategies, propositions, and pricing decisions advance Homeless Link's charitable mission, foster positive outcomes for individuals experiencing homelessness, and support the organization's sustainability. Customer research, market & competitive insight Conduct market research and analyse competitor activities. Monitor key market factors such as technological advances, regulatory changes, and industry shifts, then identify how these can lead to new product opportunities. Oversee research involving both existing customers and potential clients. Establish target market segments, create detailed buyer and user profiles, and prioritise specific use cases. Business and commercial Create business cases and financial models to support investment decisions. Develop product propositions and launch plans. Coordinate with Sales and Marketing for go-to-market activities. Advise on product portfolio investments, clearly outlining trade-offs between impact, risk, cost, and opportunity. Roadmaps & prioritisation Own and maintain internal and external roadmaps, prioritising outcomes that deliver customer value and commercial viability within agreed usability and technical constraints. Product lifecycle management Define and embed lifecycle processes across the product portfolio, covering ideation, research and validation, proposition development, progression to delivery and launch Review and plan retirement of products or features that no longer deliver value. Product performance & analytics Define and oversee KPIs, and product analytics to measure them; Interpret usage and commercial data to recommend actions. Stakeholder and cross-functional collaboration Present product strategy and updates to leadership, sales, partners and external audiences. Act as a product ambassador work closely with Product Owner, UX Designer, Technical Architect, Release Manager, Sales, Support, Delivery and Marketing to ensure commercial and operational readiness. Ensure teams across the organisation have a shared understanding of product strategy, target customers, value propositions and priorities Governance and Information Security Maintain product artefacts (business cases, pricing docs, roadmaps, competitor dossiers, stakeholder briefs) and ensure decisions are recorded and communicated.
Apr 01, 2026
Full time
Product Manager London (Hybrid x 2 days per week in office) £58,380 per annum Our client is a national charity dedicated to supporting organisations that work directly with people experiencing homelessness in England. The charity focuses on improving services and advocating for policy changes aimed at ending homelessness. The Product Manager will develop and own the product strategy for the platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will be responsible for achieving product goals and ensuring the overall success of the product portfolio. Experience & Skills Required: Essential: At least three years as a SaaS focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch product enhancements. Effective stakeholder management skills, including presenting to senior leadership, influencing without formal authority, and coordinating across multiple teams. Desirable: Demonstrated experience within charities, housing, or homelessness services, including sector expertise and relevant networks. Previous involvement in Salesforce ISV/OEM product development or employment with a Salesforce-focused organization. Proven track record in B2B sales processes, partner and channel strategy implementation, or collaboration with external partners and integrators. Responsibilities: Product strategy & vision Establish and uphold the vision, value propositions, and long-term strategy for the In Form product portfolio. Oversee alignment of individual product roadmaps and releases with strategic objectives and organizational priorities. Ensure that product strategies, propositions, and pricing decisions advance Homeless Link's charitable mission, foster positive outcomes for individuals experiencing homelessness, and support the organization's sustainability. Customer research, market & competitive insight Conduct market research and analyse competitor activities. Monitor key market factors such as technological advances, regulatory changes, and industry shifts, then identify how these can lead to new product opportunities. Oversee research involving both existing customers and potential clients. Establish target market segments, create detailed buyer and user profiles, and prioritise specific use cases. Business and commercial Create business cases and financial models to support investment decisions. Develop product propositions and launch plans. Coordinate with Sales and Marketing for go-to-market activities. Advise on product portfolio investments, clearly outlining trade-offs between impact, risk, cost, and opportunity. Roadmaps & prioritisation Own and maintain internal and external roadmaps, prioritising outcomes that deliver customer value and commercial viability within agreed usability and technical constraints. Product lifecycle management Define and embed lifecycle processes across the product portfolio, covering ideation, research and validation, proposition development, progression to delivery and launch Review and plan retirement of products or features that no longer deliver value. Product performance & analytics Define and oversee KPIs, and product analytics to measure them; Interpret usage and commercial data to recommend actions. Stakeholder and cross-functional collaboration Present product strategy and updates to leadership, sales, partners and external audiences. Act as a product ambassador work closely with Product Owner, UX Designer, Technical Architect, Release Manager, Sales, Support, Delivery and Marketing to ensure commercial and operational readiness. Ensure teams across the organisation have a shared understanding of product strategy, target customers, value propositions and priorities Governance and Information Security Maintain product artefacts (business cases, pricing docs, roadmaps, competitor dossiers, stakeholder briefs) and ensure decisions are recorded and communicated.
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Commissioning Manager The client are a leading enterprise level life safety and security integrator working on large scale project throughout the UK & Europe The Role This role will oversee the commissioning of Life Safety, Fire Detection, Fire Suppression, Sprinkler, Security, and Data Infrastructure systems specifically within large-scale Industrial, Commercial, Residential and Data Centre environments. The Commissioning Manager will provide technical leadership, challenge design information, manage multidiscipline commissioning teams, and ensure all systems are integrated, validated, and handed over in accordance with all standards, legislation, project specific standards and client timescales. Duties and Responsibilities Planning & Coordination Develop detailed commissioning plans, programmes, procedures, and schedules for ELV systems (Life Safety, CCTV, Access Control, Intercom, etc). Review design drawings, specifications, and scope documents to identify commissioning requirements. Coordinate with design teams, project managers, subcontractors, and vendors to ensure readiness for commissioning. Conduct commissioning meetings and prepare progress reports for management and clients. Review resource requirements and skill set for each project/system and ensure they are in place as per the commissioning plan/programme Plan across multiple projects to ensure commissioning plans/programme/resources are in place and that one project doesn't fail due to another project over-running. Coordinate and manage integration workshops between life safety systems, security systems, sprinklers, fire suppression and data systems Commissioning Execution Ensure the project commissioning plan is in place and lead and supervise commissioning engineers on site in conjunction with the project site team Carry out weekly checks with commissioning engineers to ensure programme being adhered to and monitor progress/resource issues Oversee programming, system configuration, and integration between multiple ELV systems (e.g., linking fire alarm with access control or BMS) Ensure all issues identified during testing are logged, rectified, and reverified before system handover Implement and manage commissioning gateways, punch list management, and closure Quality Assurance & Compliance Verify compliance with Specifications, BAFE, BS, EN, and GBEC Policies and procedures Support standardization of commissioning processes across multiple sites Coordinate third-party testing, inspections, and approvals with relevant agencies or consultants Maintain QA/QC documentation, including checklists, test reports, and witness sheets Ensure commissioning activities follow safety and quality management procedures Review and validate commissioning scripts, method statements, and integrated test plans Documentation & Handover Prepare and maintain complete commissioning documentation, including test sheets, commissioning logs, and defect reports Manage and support the preparation of as-built drawings, O&M manuals, and training sessions for client representatives Oversee final acceptance testing (FAT), site acceptance testing (SAT), and system handover to the client Ensure all commissioning evidence is captured through approved digital platforms (e.g., Dalux, BIM360, Cx software, ATP) Leadership & Team Management Lead, mentor, and train commissioning teams and engineers Demonstrate a key focus in driving force to deliver project close outs Communicate risks early, escalate blockers, and drive issue resolution to protect milestones Support end-user training and handover of fully validated systems Ensure coordination with other trades (mechanical, electrical, BMS, lifts, etc) to ensure smooth integration Provide technical support and troubleshooting throughout project execution Working Conditions Primarily site-based role with travel between multiple project locations May involve extended working hours to meet project deadlines Must comply with all site safety and company policies Person Specification Skills & Competencies Minimum 5+ years senior commissioning experience on large commercial or Data Centre projects Deep understanding of ELV and life safety systems architecture and integration Presenting & demonstrating commission delivery position to senior management teams Strong leadership, planning, and team coordination skills Highly organized with strong urgency, attention to detail, and commitment to zero-defect execution Proficiency in commissioning tools, system diagnostic software, and network configuration Excellent communication and documentation abilities Analytical mindset with strong troubleshooting and problem-solving capabilities Ability to manage multiple projects and meet deadlines under pressure Essential Hold CSCS Card and SMSTS Safety Trained Experience in working on and commissioning Fire Detection, Voice Alarm, Disabled Systems, Access Control, CCTV, Intruder systems to the applicable British, European and NACOSS Standards and knowledge of all relevant BAFE/BRE codes of practice To be conversant with and up to date in respect of new technologies and regulatory standards that are relevant to the design process Minimum of 5+ Years Experience Commissioning Medium/Large Projects Plan and monitor work to tight time scales and deadlines Multitask across multiple projects Good verbal and written communication skills, including the ability to prepare reports Work creatively and innovatively dealing with core issues with customers Form good working relationships with colleagues, customers and stakeholders Strong understanding of redundancy philosophy, fire strategies for data halls, and operational uptime commissioning procedures Experience managing multi-discipline commissioning teams and running commissioning meetings/workshops Influence, persuade and negotiate effectively Understand and disseminate specifications and technical drawings Display initiative and to have strong attention to detail Be highly motivated and orientated with a strong drive to deliver and succeed Have good organisational and time management skills Good presentation and customer facing skills PC Literate and Good understanding of Microsoft Products Desirable FIA/NACOSS Training (Advanced Installer & Advanced Commissioner) First Aid Training System Knowledge / Experience: Fire Alarms - Gent/WINMAG/DRAX/Advanced/Siemens/FAAST/Xtralis/ Apollo PAVA - Honeywell/Baldwin Boxall Disabled Systems - Baldwin Boxall/C-TEC Security System - Milestone/Xplan/CCure/AMAG/Lenel/Hikvision/Axis/ Galaxy/Comelit/Commend Previous experience of working within Fire, Security or Data Infrastructure industry M&E Co-ordination experience For more information on this role please call Giles - Director -
Mar 14, 2026
Full time
Commissioning Manager The client are a leading enterprise level life safety and security integrator working on large scale project throughout the UK & Europe The Role This role will oversee the commissioning of Life Safety, Fire Detection, Fire Suppression, Sprinkler, Security, and Data Infrastructure systems specifically within large-scale Industrial, Commercial, Residential and Data Centre environments. The Commissioning Manager will provide technical leadership, challenge design information, manage multidiscipline commissioning teams, and ensure all systems are integrated, validated, and handed over in accordance with all standards, legislation, project specific standards and client timescales. Duties and Responsibilities Planning & Coordination Develop detailed commissioning plans, programmes, procedures, and schedules for ELV systems (Life Safety, CCTV, Access Control, Intercom, etc). Review design drawings, specifications, and scope documents to identify commissioning requirements. Coordinate with design teams, project managers, subcontractors, and vendors to ensure readiness for commissioning. Conduct commissioning meetings and prepare progress reports for management and clients. Review resource requirements and skill set for each project/system and ensure they are in place as per the commissioning plan/programme Plan across multiple projects to ensure commissioning plans/programme/resources are in place and that one project doesn't fail due to another project over-running. Coordinate and manage integration workshops between life safety systems, security systems, sprinklers, fire suppression and data systems Commissioning Execution Ensure the project commissioning plan is in place and lead and supervise commissioning engineers on site in conjunction with the project site team Carry out weekly checks with commissioning engineers to ensure programme being adhered to and monitor progress/resource issues Oversee programming, system configuration, and integration between multiple ELV systems (e.g., linking fire alarm with access control or BMS) Ensure all issues identified during testing are logged, rectified, and reverified before system handover Implement and manage commissioning gateways, punch list management, and closure Quality Assurance & Compliance Verify compliance with Specifications, BAFE, BS, EN, and GBEC Policies and procedures Support standardization of commissioning processes across multiple sites Coordinate third-party testing, inspections, and approvals with relevant agencies or consultants Maintain QA/QC documentation, including checklists, test reports, and witness sheets Ensure commissioning activities follow safety and quality management procedures Review and validate commissioning scripts, method statements, and integrated test plans Documentation & Handover Prepare and maintain complete commissioning documentation, including test sheets, commissioning logs, and defect reports Manage and support the preparation of as-built drawings, O&M manuals, and training sessions for client representatives Oversee final acceptance testing (FAT), site acceptance testing (SAT), and system handover to the client Ensure all commissioning evidence is captured through approved digital platforms (e.g., Dalux, BIM360, Cx software, ATP) Leadership & Team Management Lead, mentor, and train commissioning teams and engineers Demonstrate a key focus in driving force to deliver project close outs Communicate risks early, escalate blockers, and drive issue resolution to protect milestones Support end-user training and handover of fully validated systems Ensure coordination with other trades (mechanical, electrical, BMS, lifts, etc) to ensure smooth integration Provide technical support and troubleshooting throughout project execution Working Conditions Primarily site-based role with travel between multiple project locations May involve extended working hours to meet project deadlines Must comply with all site safety and company policies Person Specification Skills & Competencies Minimum 5+ years senior commissioning experience on large commercial or Data Centre projects Deep understanding of ELV and life safety systems architecture and integration Presenting & demonstrating commission delivery position to senior management teams Strong leadership, planning, and team coordination skills Highly organized with strong urgency, attention to detail, and commitment to zero-defect execution Proficiency in commissioning tools, system diagnostic software, and network configuration Excellent communication and documentation abilities Analytical mindset with strong troubleshooting and problem-solving capabilities Ability to manage multiple projects and meet deadlines under pressure Essential Hold CSCS Card and SMSTS Safety Trained Experience in working on and commissioning Fire Detection, Voice Alarm, Disabled Systems, Access Control, CCTV, Intruder systems to the applicable British, European and NACOSS Standards and knowledge of all relevant BAFE/BRE codes of practice To be conversant with and up to date in respect of new technologies and regulatory standards that are relevant to the design process Minimum of 5+ Years Experience Commissioning Medium/Large Projects Plan and monitor work to tight time scales and deadlines Multitask across multiple projects Good verbal and written communication skills, including the ability to prepare reports Work creatively and innovatively dealing with core issues with customers Form good working relationships with colleagues, customers and stakeholders Strong understanding of redundancy philosophy, fire strategies for data halls, and operational uptime commissioning procedures Experience managing multi-discipline commissioning teams and running commissioning meetings/workshops Influence, persuade and negotiate effectively Understand and disseminate specifications and technical drawings Display initiative and to have strong attention to detail Be highly motivated and orientated with a strong drive to deliver and succeed Have good organisational and time management skills Good presentation and customer facing skills PC Literate and Good understanding of Microsoft Products Desirable FIA/NACOSS Training (Advanced Installer & Advanced Commissioner) First Aid Training System Knowledge / Experience: Fire Alarms - Gent/WINMAG/DRAX/Advanced/Siemens/FAAST/Xtralis/ Apollo PAVA - Honeywell/Baldwin Boxall Disabled Systems - Baldwin Boxall/C-TEC Security System - Milestone/Xplan/CCure/AMAG/Lenel/Hikvision/Axis/ Galaxy/Comelit/Commend Previous experience of working within Fire, Security or Data Infrastructure industry M&E Co-ordination experience For more information on this role please call Giles - Director -
Salesforce Developer (Must Have: SC Clearance) Role Description: We are seeking a highly skilled and experienced Salesforce Developer to join the team. The successful candidate will be primarily responsible for the development, configuration, and customization of Salesforce Service Cloud solutions. This role demands a strong technical background, excellent problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality solutions. The developer will work closely with solution and technical architects who will provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers, and components) to extend Salesforce functionality. Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as ( Specify: Copado, Gearset, Azure DevOps, or others ) for deployment and release management. Work within an Agile development environment, using Jira for task management and collaboration, specifically managing user stories. Ensure the security, scalability, and maintainability of Salesforce solutions. Ensure adherence to project timelines and deliverable deadlines. Collaborate with Solution and Technical Architects, Project Managers, QA Consultants and other stakeholders to deliver projects on time and within budget. Create and maintain comprehensive technical documentation, including design specifications, code comments, and user guides. Provide technical support and troubleshooting for Salesforce applications. Adhere to best practices for Apex, Flows, Unit Testing and participate in peer reviews to ensure code quality and system integrity. Job Title: Salesforce Developer (SC Required) Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Mar 13, 2026
Contractor
Salesforce Developer (Must Have: SC Clearance) Role Description: We are seeking a highly skilled and experienced Salesforce Developer to join the team. The successful candidate will be primarily responsible for the development, configuration, and customization of Salesforce Service Cloud solutions. This role demands a strong technical background, excellent problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality solutions. The developer will work closely with solution and technical architects who will provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers, and components) to extend Salesforce functionality. Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as ( Specify: Copado, Gearset, Azure DevOps, or others ) for deployment and release management. Work within an Agile development environment, using Jira for task management and collaboration, specifically managing user stories. Ensure the security, scalability, and maintainability of Salesforce solutions. Ensure adherence to project timelines and deliverable deadlines. Collaborate with Solution and Technical Architects, Project Managers, QA Consultants and other stakeholders to deliver projects on time and within budget. Create and maintain comprehensive technical documentation, including design specifications, code comments, and user guides. Provide technical support and troubleshooting for Salesforce applications. Adhere to best practices for Apex, Flows, Unit Testing and participate in peer reviews to ensure code quality and system integrity. Job Title: Salesforce Developer (SC Required) Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
