Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 - £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you'll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors-ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You'll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you'll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You'll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills-written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan - Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we're always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.
Dec 06, 2025
Full time
Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 - £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you'll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors-ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You'll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you'll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You'll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills-written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan - Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we're always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.
Posted Tuesday 25 November 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate : £14.91 per hour Shift Pattern : Week 1: 3 nights, 2 days, 2 off & Week 2: 4 nights, 3 days off Location : SW1Y, London. Role Requirements : SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate - Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information center to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager. Always conduct yourself in a professional manner. Respond to emergencies. Deal with conflict in an appropriate manner if required. Write up incidents to the standard expected by Management. Carry out ID checks. Be vigilant to the Health and Safety risks. Work on own initiative. Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent to support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Dec 05, 2025
Full time
Posted Tuesday 25 November 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate : £14.91 per hour Shift Pattern : Week 1: 3 nights, 2 days, 2 off & Week 2: 4 nights, 3 days off Location : SW1Y, London. Role Requirements : SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate - Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information center to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager. Always conduct yourself in a professional manner. Respond to emergencies. Deal with conflict in an appropriate manner if required. Write up incidents to the standard expected by Management. Carry out ID checks. Be vigilant to the Health and Safety risks. Work on own initiative. Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent to support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Salary: £40,500 Contract: Permanent Full Time 35 hrs per week Location: Hybrid - London office 1 day pw Closing date: Wed 19 November Benefits: 4% pension, cycle to work scheme, shared parental leave, health and wellbeing benefits We have a great opportunity for a Senior Individual Giving Officer (Mid Value) for an international development charity that works with animals throughout Asia, Africa, and Latin America. Reporting to the Supporter Development Manager, this role joins at an exciting time, looking to achieve growth, focusing on digital acquisition. As part of this exciting role, you will develop committed warm cash and regular online giving supporters, increasing their engagement and income prospects. This role offers the opportunity to create engaging stewardship material and actively encourage the development of donation relationships. Brooke requires a passionate individual who has excellent communication skills, the skill and knowledge to utilise regular giving and donations and who has a particular interest in animal and community welfare. To be successful as the Individual Giving Officer (Mid Value), you will need: Experience of using a range of channels, including mail and email, with a strong understanding of optimising and tracking donations Experience developing and delivering mid-value giving programmes and activities A passion and knowledge of delivering high-quality supporter experience and supporter engagement development. If you would like to have an informal discussion, please call Heather on or email your interest along with your CV to . Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.
Dec 05, 2025
Full time
Salary: £40,500 Contract: Permanent Full Time 35 hrs per week Location: Hybrid - London office 1 day pw Closing date: Wed 19 November Benefits: 4% pension, cycle to work scheme, shared parental leave, health and wellbeing benefits We have a great opportunity for a Senior Individual Giving Officer (Mid Value) for an international development charity that works with animals throughout Asia, Africa, and Latin America. Reporting to the Supporter Development Manager, this role joins at an exciting time, looking to achieve growth, focusing on digital acquisition. As part of this exciting role, you will develop committed warm cash and regular online giving supporters, increasing their engagement and income prospects. This role offers the opportunity to create engaging stewardship material and actively encourage the development of donation relationships. Brooke requires a passionate individual who has excellent communication skills, the skill and knowledge to utilise regular giving and donations and who has a particular interest in animal and community welfare. To be successful as the Individual Giving Officer (Mid Value), you will need: Experience of using a range of channels, including mail and email, with a strong understanding of optimising and tracking donations Experience developing and delivering mid-value giving programmes and activities A passion and knowledge of delivering high-quality supporter experience and supporter engagement development. If you would like to have an informal discussion, please call Heather on or email your interest along with your CV to . Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.
Connect: North Korea is a fast-growing charity supporting North Korean escapees to build new lives after experiences of systemic discrimination, poverty, and trauma. Our organisational income has grown consistently year on year since we registered in 2018. We now have a series of multi-year grants in place ensuring that 42% of our income for 2026 is already secured. We are looking to recruit a dynamic Head of Fundraising to lead and deliver income generation as we scale our work in the UK and globally. This is a rare opportunity to work closely with the CEO and across programme teams to map out our annual fundraising plan, craft compelling cases for support, develop funder relationships, with an aim to securing our funding base year on year. Position: Head of Fundraising Responsible to: Chief Executive Officer Based at: Our offices in New Malden KT3 with some remote/home working. We will be as flexible as possible to accommodate the right candidate. Contract: Permanent. Full-time or Part-time considered. Flexible hours/days possible. Salary: £45,000 - £50,000 FTE + 5% eligible pension. Benefits: 28 days holidays exclusive of public holidays pro-rata. We also offer 2 additional days on top of this 1 recharge day where the whole charity closes and 1 day in the week of a staff member s birthday. Role objective Lead our efforts to grow and diversify CNK s income across individual giving, trusts and foundations, corporate partnerships, and community fundraising. Diversity our income base by increasing our unrestricted income, ensure organisational sustainability by securing multi-year grants and growing individual and corporate donations and grow our annual income by identifying and building relationships with new donor About you: Are you passionate about helping others, interested in working with the North Korean community and excited about using your expertise in fundraising to increase our impact? We are looking for a very special candidate to join our small team: a person who knows what success looks like and the steps that need to be taken to get there. A person who rolls up their sleeves and gets stuck in, but most of all, a person who can build relationships - with our team members, our community, our donors and drive through positive change for the benefit of all. General duties and responsibilities will be: Work closely with Chief Executive to: Develop our annual organisational fundraising strategy and fundraising action plan; Draft fundraising targets and KPIs based on current income levels and our delivery plans for 2026; Lead and coordinate all CNK fundraising activity from Trusts and Foundations, corporates and individual supporters; Build relationships with major donors, corporates, charitable Trusts and Foundations and other institutional funders; Ensure all fundraising meets the Code of Fundraising Practice, safeguarding standards, GDPR compliant and CNK s values; and Report quarterly on fundraising progress to Chief Executive and Board of Trustees To apply: Please send CVs and cover letters addressed to Michael Glendinning. Applications are rolling until we find the right candidate.
Dec 05, 2025
Full time
Connect: North Korea is a fast-growing charity supporting North Korean escapees to build new lives after experiences of systemic discrimination, poverty, and trauma. Our organisational income has grown consistently year on year since we registered in 2018. We now have a series of multi-year grants in place ensuring that 42% of our income for 2026 is already secured. We are looking to recruit a dynamic Head of Fundraising to lead and deliver income generation as we scale our work in the UK and globally. This is a rare opportunity to work closely with the CEO and across programme teams to map out our annual fundraising plan, craft compelling cases for support, develop funder relationships, with an aim to securing our funding base year on year. Position: Head of Fundraising Responsible to: Chief Executive Officer Based at: Our offices in New Malden KT3 with some remote/home working. We will be as flexible as possible to accommodate the right candidate. Contract: Permanent. Full-time or Part-time considered. Flexible hours/days possible. Salary: £45,000 - £50,000 FTE + 5% eligible pension. Benefits: 28 days holidays exclusive of public holidays pro-rata. We also offer 2 additional days on top of this 1 recharge day where the whole charity closes and 1 day in the week of a staff member s birthday. Role objective Lead our efforts to grow and diversify CNK s income across individual giving, trusts and foundations, corporate partnerships, and community fundraising. Diversity our income base by increasing our unrestricted income, ensure organisational sustainability by securing multi-year grants and growing individual and corporate donations and grow our annual income by identifying and building relationships with new donor About you: Are you passionate about helping others, interested in working with the North Korean community and excited about using your expertise in fundraising to increase our impact? We are looking for a very special candidate to join our small team: a person who knows what success looks like and the steps that need to be taken to get there. A person who rolls up their sleeves and gets stuck in, but most of all, a person who can build relationships - with our team members, our community, our donors and drive through positive change for the benefit of all. General duties and responsibilities will be: Work closely with Chief Executive to: Develop our annual organisational fundraising strategy and fundraising action plan; Draft fundraising targets and KPIs based on current income levels and our delivery plans for 2026; Lead and coordinate all CNK fundraising activity from Trusts and Foundations, corporates and individual supporters; Build relationships with major donors, corporates, charitable Trusts and Foundations and other institutional funders; Ensure all fundraising meets the Code of Fundraising Practice, safeguarding standards, GDPR compliant and CNK s values; and Report quarterly on fundraising progress to Chief Executive and Board of Trustees To apply: Please send CVs and cover letters addressed to Michael Glendinning. Applications are rolling until we find the right candidate.
Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services. Main duties of the job Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services. Protect people and property, detecting and preventing crime including operating and controlling an access control, CCTV, and key control systems. Undertake full range of portering duties and responsibilities. Undertake full range of Car Park duties and responsibilities. Carry out switchboard activities outside standard hours of working i.e., when the trust main telephone switchboard will not be active Mon - Fri Sat-Sun . Responding to routine enquiries from patients, patients' representatives, visitors, contractors, the public and staff Fundamental to the role will be dealing with issues regarding challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, vagrants and unwelcome visitors). The trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the agreed techniques. Work to the site instruction Please note: A team of 4 (1 x supervisor 4 x guards) on any occasion is required, individuals will be expected to take on SOME of the roles during a shift. About us Do you want to make a difference? Applicants should be Smart, Flexible, Reliable, Decisive, show initiative in all situations and have excellent Customer Service skills. Pay Band 3 £24,937 plus enhancements as worked (nights-B/H's-W/ends) Hours - Annualised Shift Pattern as per rota 24/7/hrs day's 12hrs nights rotating on a 5-week rolling rota. Job responsibilities DUTIES AND RESPONSIBILITIES 1. Communication and relationship skills Receive and be able to interpret and exchange routine information and documentation, particularly with tact regarding communication with patients. Provide clear routine information (in documentation form when required), advice, instructions and training to groups using tact and persuasive skills as required, particularly where there are barriers in understanding and with tact and persuasion when dealing with patients, patients representatives, visitors, contractors related elements. Communicate and calm violent or distressed people in a professional manner, particularly where the audience may not easily be understood because of communication difficulties (individuals may have been assaulted). Liaise with outside agencies such as fire, police, and ambulance services. Communicate with contractors and ensure that all contractors log in and out, during out of hours periods. Contractors may also need to be advised of trust protocols and their consequence e.g., no smoking policy. Challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, nonpayment of car park, vagrants and unwelcome visitors) Develop and maintain relationships, effective networks and proactive communication mechanisms with patients, visitors, contractors, staff, professional colleagues and external contacts. 2. Knowledge, Training & Experience Following training understand a range of working, controls, procedures, practices instructions and guidelines and keep up to date with changes and improvements to the controls. A detailed knowledge of the safety controls, policies, procedures, and practices will be required where experience must be continually built upon, applying safety strategy and planning requirements. Knowledge of the hospital layout associated equipment requirements with manual handling techniques and basic driving skills. Apply security restraint and breakaway procedures when required. Gain specialist and theoretical knowledge regarding the operation and processes to carry out the role e.g., access control, CCTV, security related software, telephone switchboard basic knowledge and application of the law, electrical and mechanical systems and the tools required to carry out specific functions 3. Analytical & Judgmental Skills Review, interpret and appreciate information, data, and situations. This will include crime investigations, comparisons, conflicting information and consider legislation, Health Technical Memorandums (HTMs) and NHS requirements. Make judgments and decisions involving a range of facts or situations, which may require analysis and interpretation, including staff performance and shortages. Carry out analyses regarding fault finding and investigate to resolves issues. Make judgments with the ability to assess, resolve and forward enquiries and distribute results 4. Planning & Organisational Skills Plan and organise straightforward tasks, activities, and programmes of work for individual and team, this will include crime prevention measures any maintenance requirements Manage documentation in line with the trust policy and follow operational policies and procedures related to the storage and retention of records. Maintain records of all related incidents and provide reports for the head of security 5. Physical Skills The following skills detail the main day to day requirements, however, see appendix A for day-to-day tasks expected to be carried out.: Maintain all security, switchboard, portering, stores and car park related activities on a rota basis.Skills for physical restraint carried out with speed and accuracy will be paramount.Maintain contingency plans in the event of incidents.Maintain data-based record systems related to the responsibilities.Ensure control systems operate effectively i.e., possess keyboard skills and manual dexterity associated with CCTV, Access Control related software and estates maintenance system.Use and manipulation of fine hand tools and equipment for maintenance activitiesManipulate trolleys, wheelchairs, and bedsAssist patients/clients during contactDriving for short periodsLog and review all complaints, incidents, and comments. 6. Responsibility for Patient/Client Care Ensure healthcare services are provided in environments which promote effective care and optimise health outcomes by being a safe and secure environment which protects patients, staff, visitors and their property, and the physical assets of the organisation Provide a portering service to patients. Assist and provide advice to all patients, visitors, contractors, and staff at all times and particularly during incidents and emergencies in line with physical responsibilities. Incidental contact with patients will also be by way of telephone calls 7. Responsibility for Policy/Service Development Comply with all related controls to ensure systems and standards are followed in line with applicable policies, legislation, NHS Standards, and the quality of work accepted by the trust. Further ensuring that controls result in desired and targeted performance being achieved. Operate in line with implementing current policies; contribute to developing, reviewing, updating these policies, and implementing a controlled process. Contribute to quality initiatives and comment on proposals for changes in working practices. Attend all training that is required, role-specific and mandatory. 8. Responsibility for Financial & Physical Resources Ensure security regarding any ad-hoc cash collections that are requested. Lost property must be secured, and all assets generally secured in line with policies and procedures following physical skills implications above. Maintain physical equipment as required A duty of care is expected with relation to equipment and resources. Equipment must be used following all safety controls Responsible for direct equipment used within the department: CCTV SystemsSwitchboardsRadiosBleepsAlarms - Medical Gasses, Fire, Fridges, and Intruder alarmsTelephoneMobile phonesVehicle 9. Responsibility for Human Resources Participate to develop your long-term career via work evaluation and individual needs. Demonstrate duties and activities to new starters and less experienced colleagues supporting induction and mandatory, giving advice, guidance, and supervision with respect to carrying out their function. 10. Responsibility for Information Resources Ensure electronic records (where they apply) and physical records are maintained accurately for all related aspects of responsibility. Keep evidence in such a format that the trust can demonstrate that controls are in place for all objectives and risks associated with areas of responsibility and that reporting supervisors and staff do the same. In relation to security role ensure CCTV images, information and transcribing minutes which could be used in court proceedings must always be held highly secure. Specific patient policies must be applied. Process and records personally generated information such as time sheets, training records and work-related activities. All evidence to be kept and reported to respective supervisors. 11 . click apply for full job details
Dec 05, 2025
Full time
Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services. Main duties of the job Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services. Protect people and property, detecting and preventing crime including operating and controlling an access control, CCTV, and key control systems. Undertake full range of portering duties and responsibilities. Undertake full range of Car Park duties and responsibilities. Carry out switchboard activities outside standard hours of working i.e., when the trust main telephone switchboard will not be active Mon - Fri Sat-Sun . Responding to routine enquiries from patients, patients' representatives, visitors, contractors, the public and staff Fundamental to the role will be dealing with issues regarding challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, vagrants and unwelcome visitors). The trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the agreed techniques. Work to the site instruction Please note: A team of 4 (1 x supervisor 4 x guards) on any occasion is required, individuals will be expected to take on SOME of the roles during a shift. About us Do you want to make a difference? Applicants should be Smart, Flexible, Reliable, Decisive, show initiative in all situations and have excellent Customer Service skills. Pay Band 3 £24,937 plus enhancements as worked (nights-B/H's-W/ends) Hours - Annualised Shift Pattern as per rota 24/7/hrs day's 12hrs nights rotating on a 5-week rolling rota. Job responsibilities DUTIES AND RESPONSIBILITIES 1. Communication and relationship skills Receive and be able to interpret and exchange routine information and documentation, particularly with tact regarding communication with patients. Provide clear routine information (in documentation form when required), advice, instructions and training to groups using tact and persuasive skills as required, particularly where there are barriers in understanding and with tact and persuasion when dealing with patients, patients representatives, visitors, contractors related elements. Communicate and calm violent or distressed people in a professional manner, particularly where the audience may not easily be understood because of communication difficulties (individuals may have been assaulted). Liaise with outside agencies such as fire, police, and ambulance services. Communicate with contractors and ensure that all contractors log in and out, during out of hours periods. Contractors may also need to be advised of trust protocols and their consequence e.g., no smoking policy. Challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, nonpayment of car park, vagrants and unwelcome visitors) Develop and maintain relationships, effective networks and proactive communication mechanisms with patients, visitors, contractors, staff, professional colleagues and external contacts. 2. Knowledge, Training & Experience Following training understand a range of working, controls, procedures, practices instructions and guidelines and keep up to date with changes and improvements to the controls. A detailed knowledge of the safety controls, policies, procedures, and practices will be required where experience must be continually built upon, applying safety strategy and planning requirements. Knowledge of the hospital layout associated equipment requirements with manual handling techniques and basic driving skills. Apply security restraint and breakaway procedures when required. Gain specialist and theoretical knowledge regarding the operation and processes to carry out the role e.g., access control, CCTV, security related software, telephone switchboard basic knowledge and application of the law, electrical and mechanical systems and the tools required to carry out specific functions 3. Analytical & Judgmental Skills Review, interpret and appreciate information, data, and situations. This will include crime investigations, comparisons, conflicting information and consider legislation, Health Technical Memorandums (HTMs) and NHS requirements. Make judgments and decisions involving a range of facts or situations, which may require analysis and interpretation, including staff performance and shortages. Carry out analyses regarding fault finding and investigate to resolves issues. Make judgments with the ability to assess, resolve and forward enquiries and distribute results 4. Planning & Organisational Skills Plan and organise straightforward tasks, activities, and programmes of work for individual and team, this will include crime prevention measures any maintenance requirements Manage documentation in line with the trust policy and follow operational policies and procedures related to the storage and retention of records. Maintain records of all related incidents and provide reports for the head of security 5. Physical Skills The following skills detail the main day to day requirements, however, see appendix A for day-to-day tasks expected to be carried out.: Maintain all security, switchboard, portering, stores and car park related activities on a rota basis.Skills for physical restraint carried out with speed and accuracy will be paramount.Maintain contingency plans in the event of incidents.Maintain data-based record systems related to the responsibilities.Ensure control systems operate effectively i.e., possess keyboard skills and manual dexterity associated with CCTV, Access Control related software and estates maintenance system.Use and manipulation of fine hand tools and equipment for maintenance activitiesManipulate trolleys, wheelchairs, and bedsAssist patients/clients during contactDriving for short periodsLog and review all complaints, incidents, and comments. 6. Responsibility for Patient/Client Care Ensure healthcare services are provided in environments which promote effective care and optimise health outcomes by being a safe and secure environment which protects patients, staff, visitors and their property, and the physical assets of the organisation Provide a portering service to patients. Assist and provide advice to all patients, visitors, contractors, and staff at all times and particularly during incidents and emergencies in line with physical responsibilities. Incidental contact with patients will also be by way of telephone calls 7. Responsibility for Policy/Service Development Comply with all related controls to ensure systems and standards are followed in line with applicable policies, legislation, NHS Standards, and the quality of work accepted by the trust. Further ensuring that controls result in desired and targeted performance being achieved. Operate in line with implementing current policies; contribute to developing, reviewing, updating these policies, and implementing a controlled process. Contribute to quality initiatives and comment on proposals for changes in working practices. Attend all training that is required, role-specific and mandatory. 8. Responsibility for Financial & Physical Resources Ensure security regarding any ad-hoc cash collections that are requested. Lost property must be secured, and all assets generally secured in line with policies and procedures following physical skills implications above. Maintain physical equipment as required A duty of care is expected with relation to equipment and resources. Equipment must be used following all safety controls Responsible for direct equipment used within the department: CCTV SystemsSwitchboardsRadiosBleepsAlarms - Medical Gasses, Fire, Fridges, and Intruder alarmsTelephoneMobile phonesVehicle 9. Responsibility for Human Resources Participate to develop your long-term career via work evaluation and individual needs. Demonstrate duties and activities to new starters and less experienced colleagues supporting induction and mandatory, giving advice, guidance, and supervision with respect to carrying out their function. 10. Responsibility for Information Resources Ensure electronic records (where they apply) and physical records are maintained accurately for all related aspects of responsibility. Keep evidence in such a format that the trust can demonstrate that controls are in place for all objectives and risks associated with areas of responsibility and that reporting supervisors and staff do the same. In relation to security role ensure CCTV images, information and transcribing minutes which could be used in court proceedings must always be held highly secure. Specific patient policies must be applied. Process and records personally generated information such as time sheets, training records and work-related activities. All evidence to be kept and reported to respective supervisors. 11 . click apply for full job details
Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we re always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.
Dec 05, 2025
Full time
Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we re always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.
Youth Group Development Officer (Regional) Reference: NOV Location: Homebased, Flexible within Northern England (Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire) Hours: Part-Time, 26.25 hours per week Contract: Permanent Salary: £27,123.00 - £28,956.00 Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata) Are you passionate about nature and wanting to make a real difference? This environmental charity is looking for an inspiring individual to empower and grow their Youth Group network, offering leadership, advice and support. In this role, you'll shape the next generation of nature champions by working through volunteers. What's the role about? Providing regional coordination and direction of the Youth Group operations and building volunteer capability in England. Working collaboratively to develop high quality initiatives that enable the Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England. Advocating for the Youth Groups and embedding them in area teams, projects and activities as part of the charity's strategic outcomes to tackle the nature and climate emergency. Making sure the Youth Groups are following policies and procedures, complying with legal requirements and working within agreed the Youth Group frameworks. Monitoring and evaluating the Youth Group activities to demonstrate the positive impact of the Youth Groups and their contribution to the charity's strategic outcomes. Identifying, developing and delivering training and resources required by the charity's Youth Groups to maximise their impact for nature. Championing the Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued. Lead, manage and support a team of country expert volunteers to assist with some or all the above. This role will work alongside the Youth Group Development Officer, South England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and the charity's head quarters from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering. This role will require one evening each month to deliver training and induction sessions. Additionally, you'll travel up to six times a year, at weekends, to visit the Youth Groups in person. Essential skills, knowledge and experience: Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people. Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation. Understanding and experience of volunteering through working with volunteers in a management capacity. Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate. Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change. Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources. Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people. Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results. Additional Information This is a Permanent Part-Time role for 26.25 hours per week. This role is home-based covering - Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshir. Closing date: 23:59, Friday 2nd January 2026 The employer is looking to conduct interviews for this position on Monday 12th January 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role will require completion of a DBS in addition to the standard pre-employment checks. The charity is committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974. The charity is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. No agencies please.
Dec 05, 2025
Full time
Youth Group Development Officer (Regional) Reference: NOV Location: Homebased, Flexible within Northern England (Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshire) Hours: Part-Time, 26.25 hours per week Contract: Permanent Salary: £27,123.00 - £28,956.00 Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata) Are you passionate about nature and wanting to make a real difference? This environmental charity is looking for an inspiring individual to empower and grow their Youth Group network, offering leadership, advice and support. In this role, you'll shape the next generation of nature champions by working through volunteers. What's the role about? Providing regional coordination and direction of the Youth Group operations and building volunteer capability in England. Working collaboratively to develop high quality initiatives that enable the Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England. Advocating for the Youth Groups and embedding them in area teams, projects and activities as part of the charity's strategic outcomes to tackle the nature and climate emergency. Making sure the Youth Groups are following policies and procedures, complying with legal requirements and working within agreed the Youth Group frameworks. Monitoring and evaluating the Youth Group activities to demonstrate the positive impact of the Youth Groups and their contribution to the charity's strategic outcomes. Identifying, developing and delivering training and resources required by the charity's Youth Groups to maximise their impact for nature. Championing the Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued. Lead, manage and support a team of country expert volunteers to assist with some or all the above. This role will work alongside the Youth Group Development Officer, South England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and the charity's head quarters from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering. This role will require one evening each month to deliver training and induction sessions. Additionally, you'll travel up to six times a year, at weekends, to visit the Youth Groups in person. Essential skills, knowledge and experience: Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people. Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation. Understanding and experience of volunteering through working with volunteers in a management capacity. Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate. Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change. Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources. Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people. Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results. Additional Information This is a Permanent Part-Time role for 26.25 hours per week. This role is home-based covering - Lancashire, Merseyside, Manchester, Cheshire, West Yorkshire, South Yorkshir. Closing date: 23:59, Friday 2nd January 2026 The employer is looking to conduct interviews for this position on Monday 12th January 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role will require completion of a DBS in addition to the standard pre-employment checks. The charity is committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974. The charity is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. No agencies please.
Youth Group Development Officer (Regional) Reference: NOV Location: Homebased, Flexible Within Southeast England (Oxfordshire, London, Essex, Berkshire, Hampshire, Surrey, Sussex or Kent) Hours: Part-Time, 26.25 hours per week Contract: Permanent Salary: £27,123.00 - £28,956.00 Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata) Are you passionate about nature and wanting to make a real difference? This environmental charity is looking for an inspiring individual to empower and grow their Youth Group network, offering leadership, advice and support. In this role, you'll shape the next generation of nature champions by working through volunteers. What's the role about? Providing regional coordination and direction of the Youth Group operations and building volunteer capability in England. Working collaboratively to develop high quality initiatives that enable the Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England. Advocating for the Youth Groups and embedding them in area teams, projects and activities as part of the charity's strategic outcomes to tackle the nature and climate emergency. Making sure the Youth Groups are following policies and procedures, complying with legal requirements and working within agreed the Youth Group frameworks. Monitoring and evaluating the Youth Group activities to demonstrate the positive impact of the Youth Groups and their contribution to the charity's strategic outcomes. Identifying, developing and delivering training and resources required by the charity's Youth Groups to maximise their impact for nature. Championing the Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued. Lead, manage and support a team of country expert volunteers to assist with some or all the above. This role will work alongside the Youth Group Development Officer, North England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and the charity's head quarters from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering. This role will require one evening each month to deliver training and induction sessions. Additionally, you'll travel up to six times a year, at weekends, to visit the Youth Groups in person. Essential skills, knowledge and experience: Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people. Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation. Understanding and experience of volunteering through working with volunteers in a management capacity. Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate. Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change. Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources. Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people. Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results. Additional Information This is a Permanent Part-Time role for 26.25 hours per week. This role is home based. To cover the required travel across the region, the charity is looking for someone based in South East England (Oxfordshire, London, Essex, Berkshire, Hampshire, Surrey, Sussex or Kent). Closing date: 23:59, Friday 2nd January 2026 The employer is looking to conduct interviews for this position on Tuesday 13 January 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role will require completion of a DBS in addition to the standard pre-employment checks. The charity is committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974. The charity is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. No agencies please.
Dec 05, 2025
Full time
Youth Group Development Officer (Regional) Reference: NOV Location: Homebased, Flexible Within Southeast England (Oxfordshire, London, Essex, Berkshire, Hampshire, Surrey, Sussex or Kent) Hours: Part-Time, 26.25 hours per week Contract: Permanent Salary: £27,123.00 - £28,956.00 Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata) Are you passionate about nature and wanting to make a real difference? This environmental charity is looking for an inspiring individual to empower and grow their Youth Group network, offering leadership, advice and support. In this role, you'll shape the next generation of nature champions by working through volunteers. What's the role about? Providing regional coordination and direction of the Youth Group operations and building volunteer capability in England. Working collaboratively to develop high quality initiatives that enable the Youth Groups to inspire new and more diverse support, giving nature a voice in more communities across England. Advocating for the Youth Groups and embedding them in area teams, projects and activities as part of the charity's strategic outcomes to tackle the nature and climate emergency. Making sure the Youth Groups are following policies and procedures, complying with legal requirements and working within agreed the Youth Group frameworks. Monitoring and evaluating the Youth Group activities to demonstrate the positive impact of the Youth Groups and their contribution to the charity's strategic outcomes. Identifying, developing and delivering training and resources required by the charity's Youth Groups to maximise their impact for nature. Championing the Youth Groups both internally and externally, influencing and raising awareness of what they do through communications planning to make sure that their contribution is celebrated and valued. Lead, manage and support a team of country expert volunteers to assist with some or all the above. This role will work alongside the Youth Group Development Officer, North England to manage the England network of Youth Groups. The successful candidate will work closely with colleagues across four countries and the charity's head quarters from a range of teams including Area Teams, People Engagement, Youth Mobilisation and Volunteering. This role will require one evening each month to deliver training and induction sessions. Additionally, you'll travel up to six times a year, at weekends, to visit the Youth Groups in person. Essential skills, knowledge and experience: Strong understanding of best practice and sector standards in working with young people in a non-formal youth setting, combined with a proven ability to design, develop and successfully deliver a range of activities that engage and inspire groups of young people. Knowledge and understanding of volunteering best practice, innovation and sector standards with a strong track record of successfully developing volunteering roles across an organisation. Understanding and experience of volunteering through working with volunteers in a management capacity. Exceptional communication and interpersonal skills, with the ability to influence, persuade, guide and negotiate effectively. Skilled in active listening and constructively challenging thinking where appropriate. Strong analytical skills with the ability to identify problems and determine areas of improvement. Adept at working collaboratively to develop creative strategies and practical solutions that drive positive change. Ability to maintain a strong focus on achieving results while effectively prioritising tasks and resources. Experience in designing, developing and delivering youth-focused projects or initiatives that result in measurable/tangible improvements for young people. Experience in delivering operational advice, guidance and training to individuals at all levels, while building and maintaining strong, productive stakeholder relationships that drive collaboration and results. Additional Information This is a Permanent Part-Time role for 26.25 hours per week. This role is home based. To cover the required travel across the region, the charity is looking for someone based in South East England (Oxfordshire, London, Essex, Berkshire, Hampshire, Surrey, Sussex or Kent). Closing date: 23:59, Friday 2nd January 2026 The employer is looking to conduct interviews for this position on Tuesday 13 January 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This role will require completion of a DBS in addition to the standard pre-employment checks. The charity is committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974. The charity is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. No agencies please.
Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 - £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you'll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors-ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You'll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you'll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You'll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills-written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan - Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we're always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation. JBRP1_UKTJ
Dec 05, 2025
Full time
Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 - £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you'll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors-ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You'll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you'll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You'll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills-written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan - Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we're always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation. JBRP1_UKTJ
Hours: Part time 22.5 per week Contract: Fixed term until November 2026 (maternity cover) Salary: £31,600 per annum pro rata for part time Location: Newcastle Closing date: Tuesday 16th December 2025 at 11:30pm Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency. About the role Your focus will be to deliver high quality housing advice and advocacy in line with the hub s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people s housing rights. You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. About you You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, training will be provided. You will have the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions, as well as a collaborative, flexible and professional approach to your work. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the Team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the About you section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses: • Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge • Ability to listen to, engage and work with individuals and communities • Experience of delivering and/or ability to deliver group workshops and presentations Any applications submitted without a supporting statement will not be considered.
Dec 05, 2025
Full time
Hours: Part time 22.5 per week Contract: Fixed term until November 2026 (maternity cover) Salary: £31,600 per annum pro rata for part time Location: Newcastle Closing date: Tuesday 16th December 2025 at 11:30pm Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency. About the role Your focus will be to deliver high quality housing advice and advocacy in line with the hub s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people s housing rights. You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. About you You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, training will be provided. You will have the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions, as well as a collaborative, flexible and professional approach to your work. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the Team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the About you section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses: • Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge • Ability to listen to, engage and work with individuals and communities • Experience of delivering and/or ability to deliver group workshops and presentations Any applications submitted without a supporting statement will not be considered.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role We're looking for a visionary and experienced Product Lead to join our growing product team at Engine, reporting to our Chief Product Officer. This is a critical leadership role where you'll be instrumental in shaping the future of our platform, driving our product strategy, and evolving our product management practices. You'll lead and mentor talented Product Managers, guiding them through the exciting journey of scaling our platform and solidifying our product-led approach. This role is ideal for someone who thrives in a fast-paced environment, is passionate about building world-class products, and has a proven track record of leadership and product development in a client facing organisation. You'll leverage your deep expertise in product management and leadership to ensure we build the right products, for the right reasons, at the right time, as we navigate the complexities of a rapidly scaling business. What you'll get to do Provide strategic leadership, product vision and strategy for key areas of the Engine platform, aligning it with the needs of our customers, and market opportunities. Lead and mentor a group of high caliber Product Managers to design and develop market leading products that have the ability to revolutionise the global banking landscape Drive Product best practices within the team and work as part of the Product Leadership Team to improve ways of working both within the product team, and how we interact with other teams, taking into account global scaling ambitions. Collaborate closely with engineering, design, business development and client facing delivery teams to ensure our roadmap reflects the needs of our clients and our strategy Ensure delivery rigour and accountability: Hold Product Managers accountable for delivery against product roadmaps, providing challenge and mentoring to proactively identify, investigate, and mitigate key risks Comfortable managing client interactions, representing product, skillfully running workshops to understand client needs, and managing difficult conversations with the objective of maintaining trust and relationships Read more about our Product Consultant, Cam Jarvis's , time here: Requirements Have 7+ years in product management, with 3+ years of leading teams, Have experience in financial services, ideally with a specialism in one or more of our product areas (lending, savings, daily banking, fincrime, onboarding, payments, cards - this role will take on a group of PMs who run these functions, and we will design the right split around the right candidate) Have experience in developing product in a client facing organisation, ideally a software-as-a-service business Bring hands-on experience working in ambiguity and leading multiple squads or complex domains. Demonstrate experience shipping successful, user-centric digital products in fast-paced and evolving markets. Understand the value of written and verbal communication-articulating complex ideas clearly and concisely. Have strong stakeholder management and alignment skills, with the ability to influence at all levels. Thrive in a collaborative environment where diverse opinions are welcomed and respected. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with Chief Product Officer Second Interview: 1 hour with some members of the Product team, including a pre-prepared case study Final Interview: 45 minutes with our CPO again and someone else from the Senior team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Dec 05, 2025
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role We're looking for a visionary and experienced Product Lead to join our growing product team at Engine, reporting to our Chief Product Officer. This is a critical leadership role where you'll be instrumental in shaping the future of our platform, driving our product strategy, and evolving our product management practices. You'll lead and mentor talented Product Managers, guiding them through the exciting journey of scaling our platform and solidifying our product-led approach. This role is ideal for someone who thrives in a fast-paced environment, is passionate about building world-class products, and has a proven track record of leadership and product development in a client facing organisation. You'll leverage your deep expertise in product management and leadership to ensure we build the right products, for the right reasons, at the right time, as we navigate the complexities of a rapidly scaling business. What you'll get to do Provide strategic leadership, product vision and strategy for key areas of the Engine platform, aligning it with the needs of our customers, and market opportunities. Lead and mentor a group of high caliber Product Managers to design and develop market leading products that have the ability to revolutionise the global banking landscape Drive Product best practices within the team and work as part of the Product Leadership Team to improve ways of working both within the product team, and how we interact with other teams, taking into account global scaling ambitions. Collaborate closely with engineering, design, business development and client facing delivery teams to ensure our roadmap reflects the needs of our clients and our strategy Ensure delivery rigour and accountability: Hold Product Managers accountable for delivery against product roadmaps, providing challenge and mentoring to proactively identify, investigate, and mitigate key risks Comfortable managing client interactions, representing product, skillfully running workshops to understand client needs, and managing difficult conversations with the objective of maintaining trust and relationships Read more about our Product Consultant, Cam Jarvis's , time here: Requirements Have 7+ years in product management, with 3+ years of leading teams, Have experience in financial services, ideally with a specialism in one or more of our product areas (lending, savings, daily banking, fincrime, onboarding, payments, cards - this role will take on a group of PMs who run these functions, and we will design the right split around the right candidate) Have experience in developing product in a client facing organisation, ideally a software-as-a-service business Bring hands-on experience working in ambiguity and leading multiple squads or complex domains. Demonstrate experience shipping successful, user-centric digital products in fast-paced and evolving markets. Understand the value of written and verbal communication-articulating complex ideas clearly and concisely. Have strong stakeholder management and alignment skills, with the ability to influence at all levels. Thrive in a collaborative environment where diverse opinions are welcomed and respected. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with Chief Product Officer Second Interview: 1 hour with some members of the Product team, including a pre-prepared case study Final Interview: 45 minutes with our CPO again and someone else from the Senior team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
We are working with a highly collaborative and innovative heath charity to recruit this key position, they are looking for an individual with extensive experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team whilst developing people. You will be responsible for driving donor acquisition and retention, with a particular focus on digital campaigns. This is a 4 month contract to start asap, the charity are interviewing on a rolling basis. This position will be a hybrid role based between their offices in either London, Brighton or Glasgow and home working, with one day in the office. 47,485 if based outside London / 49,142 if based in London The Company The charity is generally considered the UKs leading health and advice charity of its kind and widely considered the largest in Europe. A lively and dynamic place to work the charity is committed to personal and professional growth and development. Staff are encouraged to be innovative and creative in their work and given the opportunity to develop their area of responsibility. The Role Lead the Individual Giving acquisition programme across direct mail and digital channels. Manage the warm cash appeal programme through print and email and digital channels. Develop and manage digital fundraising campaigns. Line manage the Individual Giving Officer and the Senior Legacy Officer. The Candidate Ability to create and deliver operational plans for direct mail and digital giving Audience-focused approach, prioritising the preferences and motivations of supporters in fundraising efforts. Proven experience of developing Direct Marketing and digital fundraising strategies, annual operating plans and budgets. Experience of managing teams. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Dec 05, 2025
Full time
We are working with a highly collaborative and innovative heath charity to recruit this key position, they are looking for an individual with extensive experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team whilst developing people. You will be responsible for driving donor acquisition and retention, with a particular focus on digital campaigns. This is a 4 month contract to start asap, the charity are interviewing on a rolling basis. This position will be a hybrid role based between their offices in either London, Brighton or Glasgow and home working, with one day in the office. 47,485 if based outside London / 49,142 if based in London The Company The charity is generally considered the UKs leading health and advice charity of its kind and widely considered the largest in Europe. A lively and dynamic place to work the charity is committed to personal and professional growth and development. Staff are encouraged to be innovative and creative in their work and given the opportunity to develop their area of responsibility. The Role Lead the Individual Giving acquisition programme across direct mail and digital channels. Manage the warm cash appeal programme through print and email and digital channels. Develop and manage digital fundraising campaigns. Line manage the Individual Giving Officer and the Senior Legacy Officer. The Candidate Ability to create and deliver operational plans for direct mail and digital giving Audience-focused approach, prioritising the preferences and motivations of supporters in fundraising efforts. Proven experience of developing Direct Marketing and digital fundraising strategies, annual operating plans and budgets. Experience of managing teams. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Supporter Development Manager We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager. Position: Supporter Development Manager Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month) Hours: 35 hours per week, 08.30-16.30, Monday-Friday Salary: £43,309 per annum Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027 Closing Date: Sunday 16 November 2025 About the Role As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation. Key responsibilities include: Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap. Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required. Managing the Supporter Development annual income and expenditure budgets. With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity. Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development. Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns. Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery. About You We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes. You will also have: Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals). Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling. A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience. Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets. Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals. Excellent communication and negotiation skills. As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Nov 01, 2025
Contractor
Supporter Development Manager We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager. Position: Supporter Development Manager Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month) Hours: 35 hours per week, 08.30-16.30, Monday-Friday Salary: £43,309 per annum Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027 Closing Date: Sunday 16 November 2025 About the Role As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation. Key responsibilities include: Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap. Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required. Managing the Supporter Development annual income and expenditure budgets. With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity. Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development. Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns. Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery. About You We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes. You will also have: Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals). Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling. A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience. Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets. Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals. Excellent communication and negotiation skills. As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
