We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies. Key Responsibilities Manage rent arrears cases across a range of tenures Contact residents by phone, email, letter, and home visits to recover outstanding debt Negotiate and agree affordable repayment plans Carry out income and expenditure assessments Prevent arrears escalation through early intervention and tenancy support Prepare cases for legal action, including Notices, PCOL claims, and court documentation Represent the organisation at court where required Signpost residents to welfare benefits, debt advice, and support services Maintain accurate records using housing management systems Ensure compliance with relevant legislation, policies, and pre-action protocols About You Experience in housing income, rent arrears, or debt recovery Knowledge of housing law, arrears recovery processes, and court procedures Strong negotiation, communication, and problem-solving skills Ability to manage a caseload and work to performance targets Confident dealing with challenging and sensitive situations Good IT skills and experience using case management systems If you have the relevant skills then apply today!
Jan 07, 2026
Seasonal
We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies. Key Responsibilities Manage rent arrears cases across a range of tenures Contact residents by phone, email, letter, and home visits to recover outstanding debt Negotiate and agree affordable repayment plans Carry out income and expenditure assessments Prevent arrears escalation through early intervention and tenancy support Prepare cases for legal action, including Notices, PCOL claims, and court documentation Represent the organisation at court where required Signpost residents to welfare benefits, debt advice, and support services Maintain accurate records using housing management systems Ensure compliance with relevant legislation, policies, and pre-action protocols About You Experience in housing income, rent arrears, or debt recovery Knowledge of housing law, arrears recovery processes, and court procedures Strong negotiation, communication, and problem-solving skills Ability to manage a caseload and work to performance targets Confident dealing with challenging and sensitive situations Good IT skills and experience using case management systems If you have the relevant skills then apply today!
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location : Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Jan 06, 2026
Full time
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location : Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging conversations professionally. Competence in Microsoft Office and case management systems. Knowledge of welfare reform and data protection regulations. Excellent time management, organisational skills, and ability to work both independently and as part of a team. What you'll get in return Competitive pay of up to 21.27 per hour. A temporary contract until May 2025. Opportunity to work in a supportive team environment within a respected housing organisation. Valuable experience in income management and customer service. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 03, 2026
Seasonal
Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging conversations professionally. Competence in Microsoft Office and case management systems. Knowledge of welfare reform and data protection regulations. Excellent time management, organisational skills, and ability to work both independently and as part of a team. What you'll get in return Competitive pay of up to 21.27 per hour. A temporary contract until May 2025. Opportunity to work in a supportive team environment within a respected housing organisation. Valuable experience in income management and customer service. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary: £14,790 per annum (£16.26 per hour) Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Jan 02, 2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary: £14,790 per annum (£16.26 per hour) Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Job Summary: This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives. Role Specific Responsibilities: Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay s policies. Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text. Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance. Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc. Give advice and assistance with housing problems including information on housing options. Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan. Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs. Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required. Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants. Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer. Work in a performance target-led environment and have a commitment to attaining those targets. Prepare timely and accurate reports. Identify and implement good administrative practices and procedures. Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate. Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures. Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay s policies. Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets. Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews. Integrate tenant care into working practices through a Tenant First approach, ensuring tenants are treated with respect and courtesy and experience a seamless service. Adhere to Stay s standards of tenant care in respect of answering correspondence, telephones and complaints. Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications. Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers. Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant. Liaise with The Rent Officer and Housing Benefit to ensure the customer s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc. Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found. Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. Adhere to Stay s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay s Designated Safeguarding Officers. To address issues of social isolation and exclusion, facilitating client s involvement in the community. To deliver person centred support through one-to-one sessions, group work and ad-hoc support. To record all contacts with tenants appropriately and in line with Stay s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated. To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees. To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively. To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice. To actively promote tenants knowledge of and participation in Stay s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay s Complaint s, Comments and Suggestion policy. To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices. To input and extract information from Stay s IT systems, including client information. To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager. Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance. Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs. Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found. Engaging with clients and the local community to co-produce a programme of activities and sessions. Encourage and motivate clients to engage and participate in activities and sessions. Other duties commensurate with the post as may be determined from time to time. Staff Expectations how we do things Administration Duties Maintain accurate records, both paper and electronic. Assist in the production of management information related to key performance indicators. Financial Management Work within departmental budgets and aim to achieve value for money in all areas. Ensure compliance with all financial policies and procedures. Relationships and Partnerships Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc. Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance. Client Involvement Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision. To make a difference to clients through support which everyday impacts on their lives for the better. Quality Assurance Report on performance monthly to line manager within deadline. Assist in addressing any improvements required from internal or external audits. Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all. To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice. To continuously review own working practices in line with client feedback and current best practice. To review and evaluate own performance to identify strengths and areas for development . click apply for full job details
Jan 02, 2026
Full time
Job Summary: This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives. Role Specific Responsibilities: Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay s policies. Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text. Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance. Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc. Give advice and assistance with housing problems including information on housing options. Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan. Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs. Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required. Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants. Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer. Work in a performance target-led environment and have a commitment to attaining those targets. Prepare timely and accurate reports. Identify and implement good administrative practices and procedures. Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate. Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures. Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay s policies. Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets. Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews. Integrate tenant care into working practices through a Tenant First approach, ensuring tenants are treated with respect and courtesy and experience a seamless service. Adhere to Stay s standards of tenant care in respect of answering correspondence, telephones and complaints. Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications. Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers. Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant. Liaise with The Rent Officer and Housing Benefit to ensure the customer s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc. Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found. Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. Adhere to Stay s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay s Designated Safeguarding Officers. To address issues of social isolation and exclusion, facilitating client s involvement in the community. To deliver person centred support through one-to-one sessions, group work and ad-hoc support. To record all contacts with tenants appropriately and in line with Stay s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated. To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees. To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively. To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice. To actively promote tenants knowledge of and participation in Stay s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay s Complaint s, Comments and Suggestion policy. To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices. To input and extract information from Stay s IT systems, including client information. To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager. Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance. Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs. Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found. Engaging with clients and the local community to co-produce a programme of activities and sessions. Encourage and motivate clients to engage and participate in activities and sessions. Other duties commensurate with the post as may be determined from time to time. Staff Expectations how we do things Administration Duties Maintain accurate records, both paper and electronic. Assist in the production of management information related to key performance indicators. Financial Management Work within departmental budgets and aim to achieve value for money in all areas. Ensure compliance with all financial policies and procedures. Relationships and Partnerships Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc. Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance. Client Involvement Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision. To make a difference to clients through support which everyday impacts on their lives for the better. Quality Assurance Report on performance monthly to line manager within deadline. Assist in addressing any improvements required from internal or external audits. Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all. To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice. To continuously review own working practices in line with client feedback and current best practice. To review and evaluate own performance to identify strengths and areas for development . click apply for full job details
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location: Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do : • Be a visible, supportive presence in their schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters : You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. You ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, They do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Jan 01, 2026
Full time
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location: Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do : • Be a visible, supportive presence in their schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters : You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. You ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, They do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary : £14,790 per annum (£16.26 per hour) Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow., You ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, They do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Jan 01, 2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary : £14,790 per annum (£16.26 per hour) Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow., You ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, They do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
