Customer Service Advisor - Snodland 27,500 We're hiring for a Customer Service Advisor , offering a 27,500 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 12, 2026
Seasonal
Customer Service Advisor - Snodland 27,500 We're hiring for a Customer Service Advisor , offering a 27,500 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor 28,000 We're hiring for a Customer Service Advisor , offering a 28,000 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 12, 2026
Full time
Customer Service Advisor 28,000 We're hiring for a Customer Service Advisor , offering a 28,000 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Watford. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz. Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Feb 12, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Watford. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz. Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Northampton. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz. Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Feb 12, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Northampton. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz. Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Time Recruitment Solutions Ltd
Stockport, Cheshire
Insurance Sales Advisor Stockport SK1 £25,000 Basic £30,000-£35,000 OTE Hybrid Working Time Recruitment is delighted to be recruiting on behalf of a forward-thinking insurance provider for a talented Insurance Sales Executive . This is an exciting opportunity to join a vibrant team where your contribution is valued, your development is supported, and your success is rewarded. Why Join Us? This business is committed to creating a workplace that's both rewarding and enjoyable. You'll benefit from: £25,000 basic salary with realistic OTE of £30,000-£35,000 Hybrid working - 3 days from home, 2 days in the office 25 days holiday plus bank holidays, with an extra day for each full year of service (up to 28 days) Birthday day off Casual dress code - be yourself at work Free onsite parking Monthly free lunch and weekly fresh fruit in the office Volunteering leave - up to 2 days per year Enhanced sick pay after 12 months Annual flu jab & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Structured career progression with quarterly objectives and annual reviews Financial support for professional qualifications Quarterly staff recognition awards Annual social events - from race days to boat parties Enhanced maternity/paternity/adoption/fertility support About the Role As an Insurance Sales Executive, you'll be at the heart of the customer journey-delivering exceptional service, converting new business, and retaining existing clients. You'll handle both inbound and outbound calls, resolve queries, and ensure every customer interaction is smooth, professional, and effective. Key Responsibilities: Provide outstanding service via phone and digital channels Convert new business leads and retain existing customers Handle enquiries, renewals, and complaints with professionalism Sell and cross-sell insurance products to maximise opportunities Meet and exceed individual and team KPIs Maintain accurate records and uphold compliance standards Stay informed on product updates and regulatory requirements Ensure fair treatment of customers with clear, jargon-free communication Who We're Looking For We're seeking a driven, customer-focused individual with a passion for sales and service. Essential Experience: Proven success in a customer-facing call centre role Strong sales skills in a regulated environment Ability to meet and exceed performance targets Excellent communication and rapport-building abilities A proactive, team-oriented mindset Desirable: Experience working across multiple brands Background in financial services Knowledge of insurance products and industry regulations Proficiency in Microsoft Office Apply Today If you're ready to take the next step in your career and join a company that truly values its people, we'd love to hear from you. Apply now through Time Recruitment and become part of something fresh, dynamic, and rewarding.
Feb 12, 2026
Full time
Insurance Sales Advisor Stockport SK1 £25,000 Basic £30,000-£35,000 OTE Hybrid Working Time Recruitment is delighted to be recruiting on behalf of a forward-thinking insurance provider for a talented Insurance Sales Executive . This is an exciting opportunity to join a vibrant team where your contribution is valued, your development is supported, and your success is rewarded. Why Join Us? This business is committed to creating a workplace that's both rewarding and enjoyable. You'll benefit from: £25,000 basic salary with realistic OTE of £30,000-£35,000 Hybrid working - 3 days from home, 2 days in the office 25 days holiday plus bank holidays, with an extra day for each full year of service (up to 28 days) Birthday day off Casual dress code - be yourself at work Free onsite parking Monthly free lunch and weekly fresh fruit in the office Volunteering leave - up to 2 days per year Enhanced sick pay after 12 months Annual flu jab & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Structured career progression with quarterly objectives and annual reviews Financial support for professional qualifications Quarterly staff recognition awards Annual social events - from race days to boat parties Enhanced maternity/paternity/adoption/fertility support About the Role As an Insurance Sales Executive, you'll be at the heart of the customer journey-delivering exceptional service, converting new business, and retaining existing clients. You'll handle both inbound and outbound calls, resolve queries, and ensure every customer interaction is smooth, professional, and effective. Key Responsibilities: Provide outstanding service via phone and digital channels Convert new business leads and retain existing customers Handle enquiries, renewals, and complaints with professionalism Sell and cross-sell insurance products to maximise opportunities Meet and exceed individual and team KPIs Maintain accurate records and uphold compliance standards Stay informed on product updates and regulatory requirements Ensure fair treatment of customers with clear, jargon-free communication Who We're Looking For We're seeking a driven, customer-focused individual with a passion for sales and service. Essential Experience: Proven success in a customer-facing call centre role Strong sales skills in a regulated environment Ability to meet and exceed performance targets Excellent communication and rapport-building abilities A proactive, team-oriented mindset Desirable: Experience working across multiple brands Background in financial services Knowledge of insurance products and industry regulations Proficiency in Microsoft Office Apply Today If you're ready to take the next step in your career and join a company that truly values its people, we'd love to hear from you. Apply now through Time Recruitment and become part of something fresh, dynamic, and rewarding.
Inbound Customer Service Advisor START DATE: ASAP 13.81 per hour Full time (37 hours, Monday-Friday) Full training provided (6-8 weeks office based) Hybrid working after completion of training (3 days in office, 2 days WFH) Temporary contract until the end of the year Manchester City Centre We are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates. Location: Very centrally located with access to all public transport links and local amenities. Role will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The Role: The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures. Key Responsibilities: Provide a high quality of service to internal and external stakeholders Understand and complete processes in accordance with guidelines Use several IT systems to record information and complete tasks accurately Meet and exceed agreed KPIs Handle a high volume or telephone and email enquiries adhering to company standards Manage your own caseload Process external applications Person Specification Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential Experience of meeting/exceeding KPIs and targets is essential You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner Candidates must be able to demonstrate excellent written and verbal communication skills You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution Strong IT skills are a must as is the ability to pick up new systems and procedures quickly This role is due to start on 30th June, therefore you must be available to start on that date. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Fully paid on the job training by dedicated trainers If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high volume of CVs that we are currently receiving, we are unable to reply to each application. If you have not heard from us within 5 days, then unfortunately you have been unsuccessful on this occasion. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 12, 2026
Seasonal
Inbound Customer Service Advisor START DATE: ASAP 13.81 per hour Full time (37 hours, Monday-Friday) Full training provided (6-8 weeks office based) Hybrid working after completion of training (3 days in office, 2 days WFH) Temporary contract until the end of the year Manchester City Centre We are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates. Location: Very centrally located with access to all public transport links and local amenities. Role will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The Role: The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures. Key Responsibilities: Provide a high quality of service to internal and external stakeholders Understand and complete processes in accordance with guidelines Use several IT systems to record information and complete tasks accurately Meet and exceed agreed KPIs Handle a high volume or telephone and email enquiries adhering to company standards Manage your own caseload Process external applications Person Specification Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential Experience of meeting/exceeding KPIs and targets is essential You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner Candidates must be able to demonstrate excellent written and verbal communication skills You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution Strong IT skills are a must as is the ability to pick up new systems and procedures quickly This role is due to start on 30th June, therefore you must be available to start on that date. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Fully paid on the job training by dedicated trainers If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high volume of CVs that we are currently receiving, we are unable to reply to each application. If you have not heard from us within 5 days, then unfortunately you have been unsuccessful on this occasion. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. -Hybrid after probation - 12.21/ph -Temporary with an opportunity to become permanent -On site parking -On-site canteen -Career progression -Monday to Friday plus one weekend a month -Rotating shift patterns(Monday to Friday): 8-4 9-5 10-6 11-7 Main duties: -Operate the live chat providing excellent customer service -Dealing with online orders and returns -Responding to emails -Receiving phone calls (mainly inbound) -Deal with monthly customer subscriptions What we're looking for: -Previous customer service experience -Open to learn -Flexible with working hours Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Feb 11, 2026
Seasonal
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. -Hybrid after probation - 12.21/ph -Temporary with an opportunity to become permanent -On site parking -On-site canteen -Career progression -Monday to Friday plus one weekend a month -Rotating shift patterns(Monday to Friday): 8-4 9-5 10-6 11-7 Main duties: -Operate the live chat providing excellent customer service -Dealing with online orders and returns -Responding to emails -Receiving phone calls (mainly inbound) -Deal with monthly customer subscriptions What we're looking for: -Previous customer service experience -Open to learn -Flexible with working hours Brook Street NMR is acting as an Employment Business in relation to this vacancy.
An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor . You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: Permanent Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm Location: Weybridge, Surrey - hybrid working Benefits: Generous holiday allowance Pension contributions 4.5% matched Yearly discretionary bonus Life assurance 4 annual salary Flexible benefits platform Independent financial advice service Enhanced Employee Assistance programme Shopping discounts with retailers As the German Customer Service Advisor, you will be responsible for: Process sales orders and quotations Develop relationships with customers and assist with any enquires Respond to all inbound calls & emails quickly and efficiently Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary Many other duties, full job description available upon request. The successful German Customer Service Advisor will have the following related skills / experience: Fluent in German and English, both verbal and written is essential Experience of working in a busy and demanding environment. Commercially aware Ability to multitask with confident organisational skills Excellent communication skills Good working knowledge of MS Office Previous experience of Oracle would be advantageous but not essential
Feb 11, 2026
Full time
An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor . You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: Permanent Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm Location: Weybridge, Surrey - hybrid working Benefits: Generous holiday allowance Pension contributions 4.5% matched Yearly discretionary bonus Life assurance 4 annual salary Flexible benefits platform Independent financial advice service Enhanced Employee Assistance programme Shopping discounts with retailers As the German Customer Service Advisor, you will be responsible for: Process sales orders and quotations Develop relationships with customers and assist with any enquires Respond to all inbound calls & emails quickly and efficiently Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary Many other duties, full job description available upon request. The successful German Customer Service Advisor will have the following related skills / experience: Fluent in German and English, both verbal and written is essential Experience of working in a busy and demanding environment. Commercially aware Ability to multitask with confident organisational skills Excellent communication skills Good working knowledge of MS Office Previous experience of Oracle would be advantageous but not essential
Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham Job Details: Pay: £26,000 - £26,500 (depending on experience) Hours of Work: Monday to Friday 8.30 am till 5.00 pm Duration: Permanent Benefits: Free parking, 20 Days holiday + Bank Holidays Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records. Essential Skills, Experience, or Qualifications: Previous customer service experience Experience working with customer complaints and problem solving Good MS Office literacy Advantageous Skills, Experience, or Qualifications Confident communicator Able to cope under pressure in a call handling environment Commutable From: Wrexham, Chester, Denbighshire Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Feb 11, 2026
Full time
Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham Job Details: Pay: £26,000 - £26,500 (depending on experience) Hours of Work: Monday to Friday 8.30 am till 5.00 pm Duration: Permanent Benefits: Free parking, 20 Days holiday + Bank Holidays Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records. Essential Skills, Experience, or Qualifications: Previous customer service experience Experience working with customer complaints and problem solving Good MS Office literacy Advantageous Skills, Experience, or Qualifications Confident communicator Able to cope under pressure in a call handling environment Commutable From: Wrexham, Chester, Denbighshire Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Customer Service Advisor £12.21 per hour 25 hours per week Monday to Sunday 9am-2pm Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers, dealing with complex queries and complaints and proving the very best level of service for each and every customer. -Dealing with distressed or upset customers Requirements To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process -Strong communication skills -Call centre experience -Calm under pressure -Happy working in a fast paced environment
Feb 11, 2026
Seasonal
Customer Service Advisor £12.21 per hour 25 hours per week Monday to Sunday 9am-2pm Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers, dealing with complex queries and complaints and proving the very best level of service for each and every customer. -Dealing with distressed or upset customers Requirements To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process -Strong communication skills -Call centre experience -Calm under pressure -Happy working in a fast paced environment
Customer Service Representative Location: Bradford / Hybrid Salary: 23,000 + excellent benefits Hours: Full-time, Monday-Friday on rotating shifts Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home About the Role We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided. What You'll Do Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactions What We're Looking For Strong verbal and written communication A positive attitude and willingness to learn Someone who embodies values like teamwork, integrity and responsibility Adaptable, open to change and part of a celebratory, supportive culture Previous customer service experience is helpful but not essential No formal qualifications required Training & Hybrid Working 4 week classroom training Hybrid working available after completing training Clear, achievable performance criteria support hybrid eligibility Benefits 25 days holiday + bank holidays Hybrid working options available Regular company events and celebration days Pension scheme with strong employer contribution Gym membership discounts Cycle to Work scheme Free flu vouchers, eye tests, and other well being perks Staff discounts Weekend reward scheme Annual company party with complimentary food & drink Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 11, 2026
Full time
Customer Service Representative Location: Bradford / Hybrid Salary: 23,000 + excellent benefits Hours: Full-time, Monday-Friday on rotating shifts Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home About the Role We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided. What You'll Do Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactions What We're Looking For Strong verbal and written communication A positive attitude and willingness to learn Someone who embodies values like teamwork, integrity and responsibility Adaptable, open to change and part of a celebratory, supportive culture Previous customer service experience is helpful but not essential No formal qualifications required Training & Hybrid Working 4 week classroom training Hybrid working available after completing training Clear, achievable performance criteria support hybrid eligibility Benefits 25 days holiday + bank holidays Hybrid working options available Regular company events and celebration days Pension scheme with strong employer contribution Gym membership discounts Cycle to Work scheme Free flu vouchers, eye tests, and other well being perks Staff discounts Weekend reward scheme Annual company party with complimentary food & drink Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: 13.12 Job Type: Temp - Perm Working hours/days: Monday to Friday 9am-5:30pm HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Advisor. The ideal candidate will be able to demonstrate customer service experience within call centre. You will be responsible for taking incoming calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Taking incoming calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Advisor: Demonstrate customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
Feb 11, 2026
Contractor
Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: 13.12 Job Type: Temp - Perm Working hours/days: Monday to Friday 9am-5:30pm HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Advisor. The ideal candidate will be able to demonstrate customer service experience within call centre. You will be responsible for taking incoming calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Taking incoming calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Advisor: Demonstrate customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
Customer Service Advisor Preston UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston. This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships. Working Hours & Shift Pattern Regular shifts: Wednesday-Sunday or Saturday-Wednesday Weekdays (office): 9:00 am - 5:00 pm Weekends: 8:30 am - 4:30 pm Training: First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office After 2 months: 3 days in the office + weekend shifts from home Shadowing: First month of remote shifts will be shadowed by trained team member Month 4 onwards: 3 days office + 2 weekend shifts from home Salary + benefits Salary: 25,000 per year Hybrid working available after successful onboarding Comprehensive induction, coaching, and personal development plan Regular team socials within a supportive, collaborative environment Clear progression opportunities - structured career path to senior roles within 12-36 months Key Responsibilities Handle inbound and outbound customer calls Process bookings via phone, email, and online platforms You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound) Manage customer accounts and input data onto the bespoke online platform About You Excellent communication and listening skills with a strong customer-first approach Proactive, adaptable, and resilient, with strong attention to detail Confident with IT systems Positive, common-sense approach and ability to work well in a team environment Why Apply? This role offers the chance to gain valuable experience in international logistics and customer service. To apply, please send your CV UK Staffing Group operates as an employment agency and employment business. We welcome applications from all ages and backgrounds. By applying, you consent to your data being securely held for recruitment (url removed) Staffing Group operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS. Job Types: Full-time, Permanent Work Location: In person
Feb 11, 2026
Full time
Customer Service Advisor Preston UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston. This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships. Working Hours & Shift Pattern Regular shifts: Wednesday-Sunday or Saturday-Wednesday Weekdays (office): 9:00 am - 5:00 pm Weekends: 8:30 am - 4:30 pm Training: First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office After 2 months: 3 days in the office + weekend shifts from home Shadowing: First month of remote shifts will be shadowed by trained team member Month 4 onwards: 3 days office + 2 weekend shifts from home Salary + benefits Salary: 25,000 per year Hybrid working available after successful onboarding Comprehensive induction, coaching, and personal development plan Regular team socials within a supportive, collaborative environment Clear progression opportunities - structured career path to senior roles within 12-36 months Key Responsibilities Handle inbound and outbound customer calls Process bookings via phone, email, and online platforms You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound) Manage customer accounts and input data onto the bespoke online platform About You Excellent communication and listening skills with a strong customer-first approach Proactive, adaptable, and resilient, with strong attention to detail Confident with IT systems Positive, common-sense approach and ability to work well in a team environment Why Apply? This role offers the chance to gain valuable experience in international logistics and customer service. To apply, please send your CV UK Staffing Group operates as an employment agency and employment business. We welcome applications from all ages and backgrounds. By applying, you consent to your data being securely held for recruitment (url removed) Staffing Group operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS. Job Types: Full-time, Permanent Work Location: In person
Background: Agilio Software Group is a leading UK healthcare operations software provider, delivering mission critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, is an award winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice branded approach to patient plans, backed by expert advice and first class customer support. Patient Plan Direct, part of Agilio Software Group, is growing and we re looking to appoint two Practice Success Advisers to join the team. The role: This is a hybrid account management and new business onboarding role, focused on supporting an existing portfolio of dental practices while managing, inbound new plan launch opportunities, whilst working alongside the wider field-based Business Development team. Key Responsibilities: Managing and nurturing a portfolio of approximately 150 client practices Supporting New Plan Launch (NPL) opportunities from inbound leads (no cold prospecting) Protecting and growing existing client relationships, with responsibility of own ARR. Conducting structured annual review meetings, with regular touchpoints throughout the year to maintain Practice specific plan objectives. Maintaining accurate CRM records and managing pipeline activity. Working closely with Client Services and Design teams to build practices on the portal and produce plan promotional materials. Following the Client Engagement Commitment (CEC) to identify support needs and referral opportunities. Onboarding new clients and delivering training and support (virtual and/or in person), covering: Training Dental practice s on plan promotion, patient journey & communication Key onboarding insights, legal agreement details, commercial details and contract terms Training the dental team on benefits and patient access to our Global Dental Scheme A&E The ideal time split is % existing client relationships and % new business onboarding. The skills and experience which we are looking for in a Practice Success Advisor are: Essential Strong relationship management and client facing skills Ability to balance sales and service in a consultative environment Confident communication and presentation skills (virtual and in practice) Organised and detail focused, with good CRM and pipeline discipline Comfortable onboarding new clients and guiding them through change Commercial awareness, with an understanding of ARR, retention, and growth Practical problem solver with a professional approach Familiarity with dental practices or healthcare settings Additional Information Job type: The role is hybrid, with 1 2 days from home and 3 4 days in the office (WA7 1LZ), though we can offer flexibility around this. Most onboarding and review meetings are conducted virtually. Occasional in practice visits with potential to be on the road 1 2 days per week. National client coverage. Salary: £28,000-£30,000 per annum + bonus OTE circa £34-36k and generous benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application! Due to the high volume of applications, we can only contact shortlisted applicants.
Feb 11, 2026
Full time
Background: Agilio Software Group is a leading UK healthcare operations software provider, delivering mission critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, is an award winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice branded approach to patient plans, backed by expert advice and first class customer support. Patient Plan Direct, part of Agilio Software Group, is growing and we re looking to appoint two Practice Success Advisers to join the team. The role: This is a hybrid account management and new business onboarding role, focused on supporting an existing portfolio of dental practices while managing, inbound new plan launch opportunities, whilst working alongside the wider field-based Business Development team. Key Responsibilities: Managing and nurturing a portfolio of approximately 150 client practices Supporting New Plan Launch (NPL) opportunities from inbound leads (no cold prospecting) Protecting and growing existing client relationships, with responsibility of own ARR. Conducting structured annual review meetings, with regular touchpoints throughout the year to maintain Practice specific plan objectives. Maintaining accurate CRM records and managing pipeline activity. Working closely with Client Services and Design teams to build practices on the portal and produce plan promotional materials. Following the Client Engagement Commitment (CEC) to identify support needs and referral opportunities. Onboarding new clients and delivering training and support (virtual and/or in person), covering: Training Dental practice s on plan promotion, patient journey & communication Key onboarding insights, legal agreement details, commercial details and contract terms Training the dental team on benefits and patient access to our Global Dental Scheme A&E The ideal time split is % existing client relationships and % new business onboarding. The skills and experience which we are looking for in a Practice Success Advisor are: Essential Strong relationship management and client facing skills Ability to balance sales and service in a consultative environment Confident communication and presentation skills (virtual and in practice) Organised and detail focused, with good CRM and pipeline discipline Comfortable onboarding new clients and guiding them through change Commercial awareness, with an understanding of ARR, retention, and growth Practical problem solver with a professional approach Familiarity with dental practices or healthcare settings Additional Information Job type: The role is hybrid, with 1 2 days from home and 3 4 days in the office (WA7 1LZ), though we can offer flexibility around this. Most onboarding and review meetings are conducted virtually. Occasional in practice visits with potential to be on the road 1 2 days per week. National client coverage. Salary: £28,000-£30,000 per annum + bonus OTE circa £34-36k and generous benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application! Due to the high volume of applications, we can only contact shortlisted applicants.
Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.
Feb 10, 2026
Full time
Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.
However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong. HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK. In this role you'll get to: Manage 150 - 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to "solve for the customer" including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving-whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: Fluency in written and spoken English & a Nordic language. 2+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organised, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently is required. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply-we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a remote employee or work from the office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in person onboarding. If you join our broader Product team, you'll also attend other in person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights. HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
Feb 10, 2026
Full time
However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong. HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK. In this role you'll get to: Manage 150 - 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to "solve for the customer" including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving-whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: Fluency in written and spoken English & a Nordic language. 2+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organised, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently is required. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply-we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a remote employee or work from the office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in person onboarding. If you join our broader Product team, you'll also attend other in person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights. HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Feb 07, 2026
Full time
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Customer Service Advisor Hybrid Working Location: Warwick, Warwickshire (Free parking + near Warwick Parkway station) Salary: £24,576 + Benefits Job Type: Full-time, Permanent Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent or Customer Support Administrator looking for a Monday Friday role with hybrid working and no weekends? We re recruiting for an established company in Warwick, offering an opportunity for someone with customer service, retail, hospitality, administration or office-based experience, who wants stability, progression and work-life balance. Key Benefits for the successful Customer Service Advisor Hybrid working available 2 days WFH after completion of training Modern office environment BUPA healthcare and Medicash plan Death in Service & Critical Illness Cover Employee discounts & social events Customer Service Advisor duties Handle inbound and outbound calls Respond to customer enquiries via phone, email, live chat and web Provide high-quality customer support and customer experience Update systems and complete administration/data entry tasks Work as part of a busy customer service team/contact centre Skills and experience required to be successful as a Customer Service Advisor Previous customer service experience (contact centre, retail, hospitality, office admin, healthcare or similar) Strong communication and listening skills Good IT skills (Microsoft Office, CRM systems, data entry) Positive attitude and team player Ability to work in a fast-paced environment Job titles this role could suit Customer Service Advisor Customer Support Advisor Call Centre Advisor Contact Centre Agent Client Services Advisor Customer Experience Advisor Office Administrator Helpdesk Advisor If you re searching for a hybrid customer service job in Warwick with great benefits and long-term progression, apply today.
Feb 06, 2026
Full time
Customer Service Advisor Hybrid Working Location: Warwick, Warwickshire (Free parking + near Warwick Parkway station) Salary: £24,576 + Benefits Job Type: Full-time, Permanent Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent or Customer Support Administrator looking for a Monday Friday role with hybrid working and no weekends? We re recruiting for an established company in Warwick, offering an opportunity for someone with customer service, retail, hospitality, administration or office-based experience, who wants stability, progression and work-life balance. Key Benefits for the successful Customer Service Advisor Hybrid working available 2 days WFH after completion of training Modern office environment BUPA healthcare and Medicash plan Death in Service & Critical Illness Cover Employee discounts & social events Customer Service Advisor duties Handle inbound and outbound calls Respond to customer enquiries via phone, email, live chat and web Provide high-quality customer support and customer experience Update systems and complete administration/data entry tasks Work as part of a busy customer service team/contact centre Skills and experience required to be successful as a Customer Service Advisor Previous customer service experience (contact centre, retail, hospitality, office admin, healthcare or similar) Strong communication and listening skills Good IT skills (Microsoft Office, CRM systems, data entry) Positive attitude and team player Ability to work in a fast-paced environment Job titles this role could suit Customer Service Advisor Customer Support Advisor Call Centre Advisor Contact Centre Agent Client Services Advisor Customer Experience Advisor Office Administrator Helpdesk Advisor If you re searching for a hybrid customer service job in Warwick with great benefits and long-term progression, apply today.
Job Title: Call Advisor Salary: £24,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends. Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Call Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company. What You ll Do: Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We re Looking For: Prior experience in a call centre or customer service setting. Familiarity with call centre claims departments or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits: Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Feb 06, 2026
Full time
Job Title: Call Advisor Salary: £24,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends. Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Call Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company. What You ll Do: Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We re Looking For: Prior experience in a call centre or customer service setting. Familiarity with call centre claims departments or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits: Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Job Title: Call Centre Advisor Salary: £24,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends. Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office. As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company. What You ll Do: Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We re Looking For: Prior experience in a call centre or customer service setting. Familiarity with call centre claims departments or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits: Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Feb 06, 2026
Full time
Job Title: Call Centre Advisor Salary: £24,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends. Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office. As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company. What You ll Do: Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures. Key Skills We re Looking For: Prior experience in a call centre or customer service setting. Familiarity with call centre claims departments or financial services (desirable but not essential). Excellent phone and data entry skills, with a keen eye for detail. Proficiency with claims management or contact centre systems (preferred). Ability to handle client communications professionally, both written and verbal. Benefits: Christmas closure & Birthdays off "Personal Time" to attend external appointments Employee Assistance Programme Staff Referral Bonus Reduced parking fees This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
