60 jobs found

Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review Hours: Monday - Friday, 8:30am - 5:30pm (1 in 4 Saturdays, 9am - 1pm) Office three days a week-specifically Tuesday, Wednesday, and Thursday. An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business. The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances. Key Responsibilities Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through SMS, email, and webchat Offering practical, FCA-compliant solutions to customers in financial difficulty Making informed decisions that balance customer needs and business objectives Maintaining high standards of service, professionalism, and compliance Ensuring full adherence to internal procedures and FCA regulatory requirements Supporting wider business teams when required The Ideal Candidate Previous experience in Collections, Credit Control, or Financial Services customer support Strong understanding of FCA regulations and Treating Customers Fairly (TCF) Confident handling sensitive or difficult conversations with empathy and resilience Excellent verbal and written communication skills Strong IT skills, including proficiency in Microsoft Office Ability to prioritise workload, work well under pressure, and maintain attention to detail A proactive, positive attitude with a willingness to go above and beyond What's On Offer Competitive base salary Amazing annual bonus scheme Guaranteed annual salary review Clear career progression opportunities within a growing business Hybrid working model Comprehensive benefits package including private healthcare and discounted gym memberships Ongoing training and development within a supportive environment A collaborative culture that values innovation and continuous improvement All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role - it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers' lives. Apply now to advance your career in financial services.

Customer Fraud Advisor - Glasgow (City Park) Full-Time Permanent £26,000 - £28,500 Looking to take the next step in your banking career? We're hiring Customer Fraud Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Customer Fraud Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Customer Fraud Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Customer Fraud Advisor. What You'll Be Doing As a Customer Fraud Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Customer Fraud Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training 2 weeks - Monday to Friday 9am to 6pm Grad Bay 4 weeks - Monday to Friday 10am to 7pm Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to

Job Title: Motor Trade Insurance Sales Advisor Location: Brierley Hill Salary: £28,000 - £31,000 Benefits: Free parking, quarterly bonus, hybrid working (3/2 after training), career progression, development opportunities About the Company: This specialist insurance brokerage is highly regarded within the motor trade and classic vehicle market, with a long-standing reputation for expertise and service quality. Now part of a wider group, the business combines a close-knit, friendly culture with the backing, stability, and benefits of a larger organisation, offering clear progression pathways and ongoing development. Role Summary: This is a purely sales-focused role within a dedicated motor trade team, supporting clients across classic, performance, and specialist vehicle sectors. You'll handle a mix of inbound and outbound enquiries, working from warm leads while developing technical expertise in a niche and highly engaged market. The business is known for promoting from within, making this an excellent opportunity for someone looking to build a long-term career. Key Responsibilities: • Managing inbound and outbound enquiries: Convert warm leads into new business opportunities • Quoting and setting up motor trade policies: Build specialist product knowledge in a niche sector • Working with delegated authority schemes: Gain exposure to underwriting decisions and autonomy • Delivering high-quality customer service: Strengthen client relationships and retention • Using internal systems to manage quotes and policies: Develop efficiency and technical capability Requirements: • Experience within insurance, ideally with exposure to commercial or motor trade products • Interest in a sales-driven role with a proactive approach to winning business • Comfortable handling both inbound and outbound client interactions • Strong communication skills and attention to detail • Motivated individual looking to grow within a specialist brokerage environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Motor Trade Account Handler, Insurance Sales Advisor, Commercial Insurance Broker, New Business Executive, Motor Trade Broker

Mortgage Advisor - Manchester City Centre Full-Time Hybrid Working OTE £50,000 Basic Salary £28,000-£35,000 (dependent on CeMAP qualification) Benefits Package Up to 25 days' annual leave plus bank holidays Your birthday off every year Healthcare cash plan Contributory pension scheme (matched up to 5%) Cycle to work scheme Life assurance Long service awards Modern city centre offices with step-free access Hybrid working available after probation (minimum 3 days onsite per week) The Opportunity Time Recruitment is proud to represent a forward-thinking financial services organisation with a social purpose. This is your chance to join a team that's redefining financial inclusion for UK homeowners through bespoke lending solutions. If you're passionate about customer service, thrive in a fast-paced environment, and want to make a genuine impact-this role is for you. Key Responsibilities Manage inbound leads across multiple channels Deliver outstanding customer service by evaluating customer needs and recommending tailored solutions Ensure full compliance with regulatory and ethical standards (SMCR) Adhere to internal policies and procedures Meet and exceed service levels and performance targets Work in line with responsible lending and underwriting policies What We're Looking For Essential: Full or part CeMAP qualification (training packages available) Minimum 12 months' experience in an advised sales role Proven ability to meet objectives in a fast-paced setting Availability to work onsite in Manchester at least 3 days per week Desirable: Excellent customer service and communication skills Strong decision-making abilities Demonstrated success in meeting performance targets Inclusive Culture This employer is committed to equality, diversity, and inclusion. All applicants are treated with fairness and respect, and hiring decisions are based solely on merit. Reasonable adjustments are available throughout the recruitment process-please reach out if you require support. Ready to take the next step in your career as a Mortgage Advisor? Apply now through Time Recruitment and help shape the future of financial empowerment.

Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working - Office Attendance Required 1-2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): 8:00am - 4:15pm 9:45am - 6:00pm 11:45am - 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environment Respond to customer complaints and queries via phone and email Investigate complaints thoroughly and provide clear, professional resolutions De-escalate challenging situations with empathy and professionalism Accurately log all interactions and maintain detailed case notes on internal systems Meet performance targets including response times, quality standards, and SLAs Escalate complex or high-risk complaints where necessary Work collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required Previous experience in a fast-paced call centre environment Proven experience handling customer complaints and escalations Confident managing high volumes of calls and email correspondence Strong written and verbal communication skills Excellent problem-solving and conflict resolution abilities Resilient, calm under pressure, and customer-focused Good IT skills and experience using CRM or case management systems Flexible to work rotational shifts and 1 in 3 weekends What's on Offer £12.71 per hour Hybrid working model Structured shift rota Supportive team environment Ongoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. By creating a one-stop-shop for all business essentials, our purpose is to 'earn the lifetime loyalty of British businesses'. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and who trust us to provide their business energy switching services. About the Role To support our continued growth and exciting plans, we're looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic.The Customer Service Team ensures our customers have a great journey with Bionic, that they're satisfied, and their experiences are consistently of a high standard.This is an excellent opportunity to join a high-performance team within a rewarding department, into roles offering training and personal development. Day-to-Day Responsibilities As a Customer Service Advisor your day-to-day responsibilities will include: Answering and replying to customer calls and emails Maintaining a positive, empathetic, and professional attitude toward our customers Updating queries/complaints with high-quality notes Carrying out any inquiries if the customer isn't happy Working towards targets such as inbound call volume Ensuring customer satisfaction and providing professional customer support Meeting regulatory standards, such as Data Protection and FCA Guidelines What We're Looking For We are looking for an enthusiastic, customer-focused individual, able to demonstrate: Prior experience in a customer service role Exceptional communication skills, both verbal and written with the ability to probe and question where needed to get to the root of a problem Excellent telephone manner, you'll be able to build a rapport quickly and show understanding and empathy where needed Proven experience in adapting your problem-solving skills, you'll be able to listen, digest information and act accordingly with the customers and Bionics interests at forefront Comfortable navigating changing priorities and adapting approach to support business objectives. Strong numerical skills Impeccable time-management skills Energy industry experience would be a bonus,however this is not essential The Interview Process One-way video submission, to find out more about you and your interest in the role 30 minute teams interview with our Talent Acquisition team 1 hour interview in person interview with the Hiring Managers in our Luton office About Bionic Bionic has over 630 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration. Benefits: We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave, increasing with tenure 1 paid family & religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards

Benefits and Rewards on offer ; Remote working after training/probation Great work/life balance Bonus Scheme Permanent contract You will be working for a prestigious company Continuous training and development The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for a RomanianSpeaker to join their customer services team on a full time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc. You must be completely fluent in Speaking, Reading and Writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response. The Role you will be doing; Answering inbound calls in Romanian and English Making outbound calls to clients. Providing updates and information when required. Use of inhouse system maintaining accurate and detailed records Providing an efficient service to clients in a professional and courteous manner. Always maintaining strict confidentiality and compliance guidelines. Able to work between 9am - 7pm on a rota basis. About You; Fluent/Native/Professional Level of Romanian and English are essential Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc, is preferred, though not essential and full training is provided. Strong communication skills. IT literate Confident on speaking with clients over the phone. Team Player and a positive attitude Punctual and reliable

Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)

Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £13.33 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB

Customer Service Advisor (Permanent Position) Location: Leeds (Hybrid - 3 days office / 2 days home after probation) Salary: 27,300 Start Date: 23rd March 2026 Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site. This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment. My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard. The Role This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions. You will: Handle inbound calls and written enquiries Take responsibility for resolving queries from start to finish Support customers with account-related enquiries Manage more detailed or sensitive issues with professionalism Use multiple systems confidently while speaking with customers Escalate issues where appropriate It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential. About You My client is looking for individuals who genuinely care about delivering excellent service. You will ideally have: Previous experience within a contact centre or fast-paced customer service environment Confidence handling more detailed or regulated enquiries Strong communication and listening skills Good IT skills and the ability to multitask A positive, team-oriented approach A willingness to learn and develop Resilience, professionalism and a proactive mindset will help you succeed in this role. What's on Offer Permanent, full-time position Structured training and comprehensive induction Ongoing support from experienced team leaders Clear progression pathways with salary increases linked to performance Hybrid working after probation Modern office environment in Leeds Benefits include: Competitive pension contribution Life assurance and income protection Private medical cover 25 days annual leave plus bank holidays Flexible benefits package Retail discount scheme Well-being support fund If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Assessment day 5th of March Customer Service Advisor Location: Newcastle (Hybrid Working) Hours: Monday to Friday 10AM - 2:15PM Our prestigious client is urgently seeking additional customer service advisors for their busy team. Please be aware their is specific employment screening as below before applying. Pre-Employment Screening Due to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates. Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed. This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience. You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection. Key Responsibilities Manage a high volume of inbound calls in a professional, courteous, and timely manner. Identify customer needs and provide appropriate, accurate solutions or alternatives. Maintain accurate and up-to-date records of customer interactions within internal systems. Deliver a consistently high standard of customer service at all times. Work collaboratively with colleagues and other business areas to ensure effective resolution of queries. Candidate Profile Essential Requirements: GCSE Grade C/4 or above in English and Mathematics. Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions. Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively. The ability to remain calm and professional when working under pressure or handling challenging situations. What our client offers Competitive salary and annual discretionary bonus 25 days' annual leave, with buy/sell flexibility Pension contributions with employer matching Healthcare plans and life assurance Retailer discounts Flexible benefits scheme Employee Assistance Programme and digital GP service Paid volunteering days Referral bonus scheme