A leading recycling and waste management company in Edinburgh is looking for a Customer Service Advisor to join their team. You will be the first point of contact for customers, ensuring excellent service standards are met. Responsibilities include managing inbound calls, accurately processing orders, and fostering strong customer relationships. The ideal candidate should possess a warm telephone manner, strong attention to detail, and proficiency in IT, particularly Microsoft software. Opportunity for career progression and full training are provided.
Mar 28, 2026
Full time
A leading recycling and waste management company in Edinburgh is looking for a Customer Service Advisor to join their team. You will be the first point of contact for customers, ensuring excellent service standards are met. Responsibilities include managing inbound calls, accurately processing orders, and fostering strong customer relationships. The ideal candidate should possess a warm telephone manner, strong attention to detail, and proficiency in IT, particularly Microsoft software. Opportunity for career progression and full training are provided.
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Mar 28, 2026
Full time
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Mar 28, 2026
Full time
Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Mortgage Advisor (Second Charge Market) Location: Central Manchester (Office-based for the first 6 months, then transitions to hybrid) Salary: £27,415 - £35,154 basic (depending on CeMAP status) - OTE £41,000 - £50,000+ CCP is proud to be partnering once again with a forward-thinking financial services provider located in central Manchester. Following continued internal progression and a sustained period of growth - driven by a steady stream of high-quality inbound leads - they are now looking to expand their team with experienced Second Charge Mortgage Advisors. This is a fantastic opportunity to join a values-led organisation that genuinely puts customer outcomes and financial wellbeing at the forefront of everything they do. If you're driven, experienced, and passionate about delivering expert advice in a thriving environment, we want to hear from you. What You'll Be Doing: Handling warm, pre-qualified leads across multiple channels Providing tailored mortgage advice that aligns with each customer's unique needs Maintaining compliance with regulatory standards (SMCR) Working within internal lending policies with integrity and transparency Achieving performance targets while delivering an exceptional customer experience Desirable (but not essential): Full or part CeMAP qualification (or willingness to complete - training and course costs all provided) What We're Looking For: 12 months of sales experience within IVA, debt management, or life insurance, and a strong understanding of regulated financial advice Strong track record of meeting or exceeding sales targets Confident communicator with strong decision-making and problem-solving skills Motivated, team-oriented, and customer-first mindset What's In It For You? Basic salary from £27,415 to £35,154 (depending on CeMAP qualification) Uncapped commission, with realistic OTE of £41,000-£50,000+ Modern city-centre offices with a vibrant and supportive team culture Access to fantastic company benefits, incentives, and career development opportunities Compliance Notice: This role falls under the FCA's Certification Regime. All offers are subject to DBS checks, credit checks, and ongoing fit-and-proper assessments in line with regulatory requirements. How to Apply: This role is being managed exclusively by Daniel Green at CCP. If you're ready to take the next step in your mortgage advisory career, apply online today. We aim to respond to all applicants within 48 hours. About CCP CCP is a specialist recruitment partner for Customer Operations and CX roles. Since 2010, we've built a reputation for connecting purpose-driven organisations with exceptional people. From household names to high-growth startups, we help brands attract and retain top customer-focused talent - while also advising on employer brand and hiring strategy.
Mar 27, 2026
Full time
Mortgage Advisor (Second Charge Market) Location: Central Manchester (Office-based for the first 6 months, then transitions to hybrid) Salary: £27,415 - £35,154 basic (depending on CeMAP status) - OTE £41,000 - £50,000+ CCP is proud to be partnering once again with a forward-thinking financial services provider located in central Manchester. Following continued internal progression and a sustained period of growth - driven by a steady stream of high-quality inbound leads - they are now looking to expand their team with experienced Second Charge Mortgage Advisors. This is a fantastic opportunity to join a values-led organisation that genuinely puts customer outcomes and financial wellbeing at the forefront of everything they do. If you're driven, experienced, and passionate about delivering expert advice in a thriving environment, we want to hear from you. What You'll Be Doing: Handling warm, pre-qualified leads across multiple channels Providing tailored mortgage advice that aligns with each customer's unique needs Maintaining compliance with regulatory standards (SMCR) Working within internal lending policies with integrity and transparency Achieving performance targets while delivering an exceptional customer experience Desirable (but not essential): Full or part CeMAP qualification (or willingness to complete - training and course costs all provided) What We're Looking For: 12 months of sales experience within IVA, debt management, or life insurance, and a strong understanding of regulated financial advice Strong track record of meeting or exceeding sales targets Confident communicator with strong decision-making and problem-solving skills Motivated, team-oriented, and customer-first mindset What's In It For You? Basic salary from £27,415 to £35,154 (depending on CeMAP qualification) Uncapped commission, with realistic OTE of £41,000-£50,000+ Modern city-centre offices with a vibrant and supportive team culture Access to fantastic company benefits, incentives, and career development opportunities Compliance Notice: This role falls under the FCA's Certification Regime. All offers are subject to DBS checks, credit checks, and ongoing fit-and-proper assessments in line with regulatory requirements. How to Apply: This role is being managed exclusively by Daniel Green at CCP. If you're ready to take the next step in your mortgage advisory career, apply online today. We aim to respond to all applicants within 48 hours. About CCP CCP is a specialist recruitment partner for Customer Operations and CX roles. Since 2010, we've built a reputation for connecting purpose-driven organisations with exceptional people. From household names to high-growth startups, we help brands attract and retain top customer-focused talent - while also advising on employer brand and hiring strategy.
We're looking for a confident and compassionate Customer Service Advisor to join our client's team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an FCA regulated environment or with customer data Strong communication and customer service skills Ability to support customers through sensitive conversations with empathy High attention to detail and accuracy when processing information Confidence using multiple IT systems Ability to work independently as well as collaboratively within a supportive team Working pattern Monday to Friday, daytime hours Initially office based After three months of satisfactory performance, hybrid working becomes available: 2 days in the office 3 days working from home Option to work additional office days if preferred Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2026
Full time
We're looking for a confident and compassionate Customer Service Advisor to join our client's team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an FCA regulated environment or with customer data Strong communication and customer service skills Ability to support customers through sensitive conversations with empathy High attention to detail and accuracy when processing information Confidence using multiple IT systems Ability to work independently as well as collaboratively within a supportive team Working pattern Monday to Friday, daytime hours Initially office based After three months of satisfactory performance, hybrid working becomes available: 2 days in the office 3 days working from home Option to work additional office days if preferred Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Temporary to Perm Sales Advisor - £12.21 per hour + commission We are pleased to be working with a friendly and established company based in Romsey which is looking for a Temp - Perm Sales Advisor depending on business demands. This role will involve providing customers with help. Full training and support will be provided and the hours will be 9-5.30 Monday to Friday. Key Responsibilities of Inbound Sales Advisor: Upselling and cross selling on every opportunity presented in order to increase revenue Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities Place customer bookings and resolve all customer enquiries at first point of contact efficiently Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times Take ownership of personal development and performance Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic Free parking is provided, and the company is a 5 minute walk from the Romsey train station. Person specification for Inbound Sales Advisor: Sales experience gained within a call centre environment or from other sales roles preferable but not essential Confident and able to communicate effectively Target and results driven and able to close a sale plus objection handling skills Work as part of a team, support colleagues and promote a positive team spirit Passion for people and customer service Good IT skills including use of e-mail and Microsoft products Punctual, flexible and reliable Development: Full support and ongoing training from our coaching and training teams Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers We actively promote from within, supporting staff to be our next team leaders, coaches and managers Hours: Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.
Mar 27, 2026
Full time
Temporary to Perm Sales Advisor - £12.21 per hour + commission We are pleased to be working with a friendly and established company based in Romsey which is looking for a Temp - Perm Sales Advisor depending on business demands. This role will involve providing customers with help. Full training and support will be provided and the hours will be 9-5.30 Monday to Friday. Key Responsibilities of Inbound Sales Advisor: Upselling and cross selling on every opportunity presented in order to increase revenue Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities Place customer bookings and resolve all customer enquiries at first point of contact efficiently Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times Take ownership of personal development and performance Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic Free parking is provided, and the company is a 5 minute walk from the Romsey train station. Person specification for Inbound Sales Advisor: Sales experience gained within a call centre environment or from other sales roles preferable but not essential Confident and able to communicate effectively Target and results driven and able to close a sale plus objection handling skills Work as part of a team, support colleagues and promote a positive team spirit Passion for people and customer service Good IT skills including use of e-mail and Microsoft products Punctual, flexible and reliable Development: Full support and ongoing training from our coaching and training teams Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers We actively promote from within, supporting staff to be our next team leaders, coaches and managers Hours: Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.
New Opportunity - Automotive Sales Advisor Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor. This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role . As the new Automotive Sales Advisor, you will: Handle inbound and outbound customer calls efficiently and professionally Identify opportunities to upsell additional products and services Manage and respond to live chat enquiries Provide clear and accurate information to customers Maintain and update customer records and internal databases Process invoices, credit notes, and proformas Generate courier labels for incoming and outgoing shipments Liaise effectively with technical teams and act as a point of contact between departments and customers What's in it for you: Comprehensive on-the-job training with ongoing support and development 32 days of annual leave (including bank holidays) Monthly sales bonus scheme Free uniform and PPE Weekly Friday team lunch Access to an on-site gym Birthday gifts and festive celebrations Fully funded team-building events Clear in-house progression opportunities Requirements for this role: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. About this role: Salary for this position is around £30,000 Hours are 9am - 5:30pm (37.25 hours a week) How to Apply: If you are an automotive professional looking to bring your technical expertise to a customer focused role, get in touch today! We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)/
Mar 26, 2026
Full time
New Opportunity - Automotive Sales Advisor Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor. This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role . As the new Automotive Sales Advisor, you will: Handle inbound and outbound customer calls efficiently and professionally Identify opportunities to upsell additional products and services Manage and respond to live chat enquiries Provide clear and accurate information to customers Maintain and update customer records and internal databases Process invoices, credit notes, and proformas Generate courier labels for incoming and outgoing shipments Liaise effectively with technical teams and act as a point of contact between departments and customers What's in it for you: Comprehensive on-the-job training with ongoing support and development 32 days of annual leave (including bank holidays) Monthly sales bonus scheme Free uniform and PPE Weekly Friday team lunch Access to an on-site gym Birthday gifts and festive celebrations Fully funded team-building events Clear in-house progression opportunities Requirements for this role: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. About this role: Salary for this position is around £30,000 Hours are 9am - 5:30pm (37.25 hours a week) How to Apply: If you are an automotive professional looking to bring your technical expertise to a customer focused role, get in touch today! We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)/
Parkside Office Professional
Milton Keynes, Buckinghamshire
Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review Hours: Monday - Friday, 8:30am - 5:30pm (1 in 4 Saturdays, 9am - 1pm) Office three days a week-specifically Tuesday, Wednesday, and Thursday. An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business. The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances. Key Responsibilities Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through SMS, email, and webchat Offering practical, FCA-compliant solutions to customers in financial difficulty Making informed decisions that balance customer needs and business objectives Maintaining high standards of service, professionalism, and compliance Ensuring full adherence to internal procedures and FCA regulatory requirements Supporting wider business teams when required The Ideal Candidate Previous experience in Collections, Credit Control, or Financial Services customer support Strong understanding of FCA regulations and Treating Customers Fairly (TCF) Confident handling sensitive or difficult conversations with empathy and resilience Excellent verbal and written communication skills Strong IT skills, including proficiency in Microsoft Office Ability to prioritise workload, work well under pressure, and maintain attention to detail A proactive, positive attitude with a willingness to go above and beyond What's On Offer Competitive base salary Amazing annual bonus scheme Guaranteed annual salary review Clear career progression opportunities within a growing business Hybrid working model Comprehensive benefits package including private healthcare and discounted gym memberships Ongoing training and development within a supportive environment A collaborative culture that values innovation and continuous improvement All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role - it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers' lives. Apply now to advance your career in financial services.
Mar 25, 2026
Full time
Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review Hours: Monday - Friday, 8:30am - 5:30pm (1 in 4 Saturdays, 9am - 1pm) Office three days a week-specifically Tuesday, Wednesday, and Thursday. An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business. The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances. Key Responsibilities Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through SMS, email, and webchat Offering practical, FCA-compliant solutions to customers in financial difficulty Making informed decisions that balance customer needs and business objectives Maintaining high standards of service, professionalism, and compliance Ensuring full adherence to internal procedures and FCA regulatory requirements Supporting wider business teams when required The Ideal Candidate Previous experience in Collections, Credit Control, or Financial Services customer support Strong understanding of FCA regulations and Treating Customers Fairly (TCF) Confident handling sensitive or difficult conversations with empathy and resilience Excellent verbal and written communication skills Strong IT skills, including proficiency in Microsoft Office Ability to prioritise workload, work well under pressure, and maintain attention to detail A proactive, positive attitude with a willingness to go above and beyond What's On Offer Competitive base salary Amazing annual bonus scheme Guaranteed annual salary review Clear career progression opportunities within a growing business Hybrid working model Comprehensive benefits package including private healthcare and discounted gym memberships Ongoing training and development within a supportive environment A collaborative culture that values innovation and continuous improvement All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role - it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers' lives. Apply now to advance your career in financial services.
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
Mar 24, 2026
Full time
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Inbound Sales & Customer Service Agent - DANISH Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £26,700 + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5,000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time). Reports to: Team Manager Progression: Agents can progress to positions such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive and Team Manager. Hours: Full time: 37.50 per week, Initially between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Outline We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Centerparcs including the exploration and understanding of the needs and expectations of customers. Responsibilities Handle incoming calls for both sales and service calls Handle service requests in the applications system supplied by client Generate sales through understanding customer needs and creating desire Cancel, modify or confirm visits already sold Upsell additional products, services and extended stays This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business. Key Competencies Danish speaker to fluent level Excellent interpersonal skills Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client A natural ability to drive sales Professional and emotionally resilient. To embrace the brand vision of the Centerparcs core values Good attention to detail Excellent multi tasker Aims to surprise and delight on every customer interaction Experience in a previous customer service or sales roles (E) Excellent communication and motivational skills, ability to multitask and work independently (E) Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E) Excellent understanding of call centre practices, KPIs etc. (P) Training Full product and system training provided Sales technique training provided Customer Service skills training provided Compensation & Benefits IIP Accredited Employer BUPA Life Insurance Scheme Perkbox Eye test vouchers Excellent onsite training and induction Staff room with refreshments Corporate discounts, including hairdressing, gym membership, restaurants and bars Smart casual dress code and policy Involvement with local charities and fundraising days/events 20 days holiday per annum plus an additional day per year of service up 5 days Bank holidays entitlement Recently built premises Specific benefits on campaigns you work on including discounts, incentives and prizes Recommend a friend scheme paid reward Apprenticeship positions available NVQ qualifications Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity. You will be required to supply 36 months previous employment references (2 references minimum).
Mar 24, 2026
Full time
Inbound Sales & Customer Service Agent - DANISH Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £26,700 + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5,000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time). Reports to: Team Manager Progression: Agents can progress to positions such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive and Team Manager. Hours: Full time: 37.50 per week, Initially between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Outline We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Centerparcs including the exploration and understanding of the needs and expectations of customers. Responsibilities Handle incoming calls for both sales and service calls Handle service requests in the applications system supplied by client Generate sales through understanding customer needs and creating desire Cancel, modify or confirm visits already sold Upsell additional products, services and extended stays This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business. Key Competencies Danish speaker to fluent level Excellent interpersonal skills Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client A natural ability to drive sales Professional and emotionally resilient. To embrace the brand vision of the Centerparcs core values Good attention to detail Excellent multi tasker Aims to surprise and delight on every customer interaction Experience in a previous customer service or sales roles (E) Excellent communication and motivational skills, ability to multitask and work independently (E) Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E) Excellent understanding of call centre practices, KPIs etc. (P) Training Full product and system training provided Sales technique training provided Customer Service skills training provided Compensation & Benefits IIP Accredited Employer BUPA Life Insurance Scheme Perkbox Eye test vouchers Excellent onsite training and induction Staff room with refreshments Corporate discounts, including hairdressing, gym membership, restaurants and bars Smart casual dress code and policy Involvement with local charities and fundraising days/events 20 days holiday per annum plus an additional day per year of service up 5 days Bank holidays entitlement Recently built premises Specific benefits on campaigns you work on including discounts, incentives and prizes Recommend a friend scheme paid reward Apprenticeship positions available NVQ qualifications Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity. You will be required to supply 36 months previous employment references (2 references minimum).
Capio Recruitment Insurance
Brierley Hill, West Midlands
Job Title: Motor Trade Insurance Sales Advisor Location: Brierley Hill Salary: £28,000 - £31,000 Benefits: Free parking, quarterly bonus, hybrid working (3/2 after training), career progression, development opportunities About the Company: This specialist insurance brokerage is highly regarded within the motor trade and classic vehicle market, with a long-standing reputation for expertise and service quality. Now part of a wider group, the business combines a close-knit, friendly culture with the backing, stability, and benefits of a larger organisation, offering clear progression pathways and ongoing development. Role Summary: This is a purely sales-focused role within a dedicated motor trade team, supporting clients across classic, performance, and specialist vehicle sectors. You'll handle a mix of inbound and outbound enquiries, working from warm leads while developing technical expertise in a niche and highly engaged market. The business is known for promoting from within, making this an excellent opportunity for someone looking to build a long-term career. Key Responsibilities: • Managing inbound and outbound enquiries: Convert warm leads into new business opportunities • Quoting and setting up motor trade policies: Build specialist product knowledge in a niche sector • Working with delegated authority schemes: Gain exposure to underwriting decisions and autonomy • Delivering high-quality customer service: Strengthen client relationships and retention • Using internal systems to manage quotes and policies: Develop efficiency and technical capability Requirements: • Experience within insurance, ideally with exposure to commercial or motor trade products • Interest in a sales-driven role with a proactive approach to winning business • Comfortable handling both inbound and outbound client interactions • Strong communication skills and attention to detail • Motivated individual looking to grow within a specialist brokerage environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Motor Trade Account Handler, Insurance Sales Advisor, Commercial Insurance Broker, New Business Executive, Motor Trade Broker
Mar 23, 2026
Full time
Job Title: Motor Trade Insurance Sales Advisor Location: Brierley Hill Salary: £28,000 - £31,000 Benefits: Free parking, quarterly bonus, hybrid working (3/2 after training), career progression, development opportunities About the Company: This specialist insurance brokerage is highly regarded within the motor trade and classic vehicle market, with a long-standing reputation for expertise and service quality. Now part of a wider group, the business combines a close-knit, friendly culture with the backing, stability, and benefits of a larger organisation, offering clear progression pathways and ongoing development. Role Summary: This is a purely sales-focused role within a dedicated motor trade team, supporting clients across classic, performance, and specialist vehicle sectors. You'll handle a mix of inbound and outbound enquiries, working from warm leads while developing technical expertise in a niche and highly engaged market. The business is known for promoting from within, making this an excellent opportunity for someone looking to build a long-term career. Key Responsibilities: • Managing inbound and outbound enquiries: Convert warm leads into new business opportunities • Quoting and setting up motor trade policies: Build specialist product knowledge in a niche sector • Working with delegated authority schemes: Gain exposure to underwriting decisions and autonomy • Delivering high-quality customer service: Strengthen client relationships and retention • Using internal systems to manage quotes and policies: Develop efficiency and technical capability Requirements: • Experience within insurance, ideally with exposure to commercial or motor trade products • Interest in a sales-driven role with a proactive approach to winning business • Comfortable handling both inbound and outbound client interactions • Strong communication skills and attention to detail • Motivated individual looking to grow within a specialist brokerage environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Motor Trade Account Handler, Insurance Sales Advisor, Commercial Insurance Broker, New Business Executive, Motor Trade Broker
Mortgage Advisor - Manchester City Centre Full-Time Hybrid Working OTE £50,000 Basic Salary £28,000-£35,000 (dependent on CeMAP qualification) Benefits Package Up to 25 days' annual leave plus bank holidays Your birthday off every year Healthcare cash plan Contributory pension scheme (matched up to 5%) Cycle to work scheme Life assurance Long service awards Modern city centre offices with step-free access Hybrid working available after probation (minimum 3 days onsite per week) The Opportunity Time Recruitment is proud to represent a forward-thinking financial services organisation with a social purpose. This is your chance to join a team that's redefining financial inclusion for UK homeowners through bespoke lending solutions. If you're passionate about customer service, thrive in a fast-paced environment, and want to make a genuine impact-this role is for you. Key Responsibilities Manage inbound leads across multiple channels Deliver outstanding customer service by evaluating customer needs and recommending tailored solutions Ensure full compliance with regulatory and ethical standards (SMCR) Adhere to internal policies and procedures Meet and exceed service levels and performance targets Work in line with responsible lending and underwriting policies What We're Looking For Essential: Full or part CeMAP qualification (training packages available) Minimum 12 months' experience in an advised sales role Proven ability to meet objectives in a fast-paced setting Availability to work onsite in Manchester at least 3 days per week Desirable: Excellent customer service and communication skills Strong decision-making abilities Demonstrated success in meeting performance targets Inclusive Culture This employer is committed to equality, diversity, and inclusion. All applicants are treated with fairness and respect, and hiring decisions are based solely on merit. Reasonable adjustments are available throughout the recruitment process-please reach out if you require support. Ready to take the next step in your career as a Mortgage Advisor? Apply now through Time Recruitment and help shape the future of financial empowerment.
Mar 23, 2026
Full time
Mortgage Advisor - Manchester City Centre Full-Time Hybrid Working OTE £50,000 Basic Salary £28,000-£35,000 (dependent on CeMAP qualification) Benefits Package Up to 25 days' annual leave plus bank holidays Your birthday off every year Healthcare cash plan Contributory pension scheme (matched up to 5%) Cycle to work scheme Life assurance Long service awards Modern city centre offices with step-free access Hybrid working available after probation (minimum 3 days onsite per week) The Opportunity Time Recruitment is proud to represent a forward-thinking financial services organisation with a social purpose. This is your chance to join a team that's redefining financial inclusion for UK homeowners through bespoke lending solutions. If you're passionate about customer service, thrive in a fast-paced environment, and want to make a genuine impact-this role is for you. Key Responsibilities Manage inbound leads across multiple channels Deliver outstanding customer service by evaluating customer needs and recommending tailored solutions Ensure full compliance with regulatory and ethical standards (SMCR) Adhere to internal policies and procedures Meet and exceed service levels and performance targets Work in line with responsible lending and underwriting policies What We're Looking For Essential: Full or part CeMAP qualification (training packages available) Minimum 12 months' experience in an advised sales role Proven ability to meet objectives in a fast-paced setting Availability to work onsite in Manchester at least 3 days per week Desirable: Excellent customer service and communication skills Strong decision-making abilities Demonstrated success in meeting performance targets Inclusive Culture This employer is committed to equality, diversity, and inclusion. All applicants are treated with fairness and respect, and hiring decisions are based solely on merit. Reasonable adjustments are available throughout the recruitment process-please reach out if you require support. Ready to take the next step in your career as a Mortgage Advisor? Apply now through Time Recruitment and help shape the future of financial empowerment.
Pertemps Bristol Central Commercial
Bristol, Gloucestershire
Inbound Call Centre Advisor - Filton Start: 30th March Salary: £34,376 per annum Annual Discretionary Bonus Hours: Shifts between 8:30am - 6:15pm (Monday - Friday) 1 in 4 Saturdays (9:00am - 1:00pm) 38 hours per week Working Pattern: Hybrid Benefits: Free parking fantastic benefits package About the Role: Deliver high-quality customer service across inbound channels Handle customer queries professionally and empathetically Work flexibly across service areas Take ownership of customer calls and resolutions Exceed customer expectations wherever possible Work collaboratively within a large contact centre team What We're Looking For: Previous customer facing experience (phone or in-person) Strong communication skills Strong computer skills Reliability and professionalism Ability to work flexible shift patterns
Mar 23, 2026
Full time
Inbound Call Centre Advisor - Filton Start: 30th March Salary: £34,376 per annum Annual Discretionary Bonus Hours: Shifts between 8:30am - 6:15pm (Monday - Friday) 1 in 4 Saturdays (9:00am - 1:00pm) 38 hours per week Working Pattern: Hybrid Benefits: Free parking fantastic benefits package About the Role: Deliver high-quality customer service across inbound channels Handle customer queries professionally and empathetically Work flexibly across service areas Take ownership of customer calls and resolutions Exceed customer expectations wherever possible Work collaboratively within a large contact centre team What We're Looking For: Previous customer facing experience (phone or in-person) Strong communication skills Strong computer skills Reliability and professionalism Ability to work flexible shift patterns
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 23, 2026
Full time
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Pertemps Bristol Central Commercial
Bristol, Gloucestershire
Customer Service Advisor Central Bristol (hybrid working available after first 1 - 2 months) Up to £26,000 per annum (depending on experience) Amazing benefits including: - Hybrid working: 3 days in the office, 2 days remote. - 25 days' holiday plus Bank Holidays - and your birthday off! - Discretionary annual bonus which can be up to 20% of your salary - Contributory pension scheme (up to 12%). - Private Medical Insurance (after probation). - Discounts on retail, hospitality, fitness, and training courses. - Regular socials, including Summer and Winter parties. Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern). About the Role We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment. Key Responsibilities Act as the first point of contact for member queries across phone, email, web chat, and post. Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department. Process payments securely over the phone (card and direct debit). Administer and process important documents Log and forward regulatory complaints to the appropriate team. Maintain accurate member records and ensure all correspondence is correctly stored. Keep up to date with products, services, and internal systems to provide informed support. Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies. About You You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team! Key skills and qualities: Telephone based customer service is a must - ideally high volume A supportive team player with a positive, proactive approach Excellent written and verbal communication skills Strong attention to detail and accuracy Comfortable working in a fast-paced environment Confident using a range of computer systems and communication tools Ready to join a team where great service really matters? Apply today and start making a difference.
Mar 22, 2026
Full time
Customer Service Advisor Central Bristol (hybrid working available after first 1 - 2 months) Up to £26,000 per annum (depending on experience) Amazing benefits including: - Hybrid working: 3 days in the office, 2 days remote. - 25 days' holiday plus Bank Holidays - and your birthday off! - Discretionary annual bonus which can be up to 20% of your salary - Contributory pension scheme (up to 12%). - Private Medical Insurance (after probation). - Discounts on retail, hospitality, fitness, and training courses. - Regular socials, including Summer and Winter parties. Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern). About the Role We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment. Key Responsibilities Act as the first point of contact for member queries across phone, email, web chat, and post. Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department. Process payments securely over the phone (card and direct debit). Administer and process important documents Log and forward regulatory complaints to the appropriate team. Maintain accurate member records and ensure all correspondence is correctly stored. Keep up to date with products, services, and internal systems to provide informed support. Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies. About You You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team! Key skills and qualities: Telephone based customer service is a must - ideally high volume A supportive team player with a positive, proactive approach Excellent written and verbal communication skills Strong attention to detail and accuracy Comfortable working in a fast-paced environment Confident using a range of computer systems and communication tools Ready to join a team where great service really matters? Apply today and start making a difference.
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Mar 19, 2026
Seasonal
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Mar 19, 2026
Full time
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Mar 17, 2026
Full time
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £13.33 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Mar 12, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £13.33 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
