Customer Service Advisor 24,500 basic + great benefits for local employer Redhill Our client is looking for individuals to join their busy inbound customer service department. Do you have a min of 6 months experience of working in an inbound call centre? Would you be happy handling inbound calls as well as live chat and website enquiries? Are you keen to join a friendly, social and positive team? The Individual: Friendly, confident and outgoing Enthusiastic and keen to learn Confident communicator, happy to be on the phone Team orientated IT savvy Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15378
Feb 06, 2026
Full time
Customer Service Advisor 24,500 basic + great benefits for local employer Redhill Our client is looking for individuals to join their busy inbound customer service department. Do you have a min of 6 months experience of working in an inbound call centre? Would you be happy handling inbound calls as well as live chat and website enquiries? Are you keen to join a friendly, social and positive team? The Individual: Friendly, confident and outgoing Enthusiastic and keen to learn Confident communicator, happy to be on the phone Team orientated IT savvy Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15378
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. What you will be doing as our Telephone Receptionist: As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by: Professionally handling inbound calls for a variety of different companies. Accurately recording details and promptly relaying messages. Managing a diverse range of enquiries with efficiency and professionalism. Making outbound calls when required. Keeping up to date with new customers and information. Using and maintaining Your office & PA s database system. Complete any other duties and tasks requested in line with business needs. What we are looking for in our Telephone Receptionist: We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include: Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative. Professional telephone manner : A confident, polished and courteous approach to customer interactions. Attention to detail : Strong listening skills with the ability to accurately capture and relay information. Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills. Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries. A good level of spelling and grammar : Essential for accurate message recording and communication. Excellent timekeeping and attendance : A reliable and punctual approach to work. Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable. This is not your typical call centre job. It s a role where every interaction counts, requiring empathy, precision, and professionalism. Why Join Us? A collaborative, supportive team environment. The chance to work with a wide range of businesses and industries. Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday) , working hours to be discussed at the interview stage. Opportunity to work from home once your training is complete. If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service. Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist , then why not click apply today! We d love to hear from you!
Feb 06, 2026
Full time
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. What you will be doing as our Telephone Receptionist: As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by: Professionally handling inbound calls for a variety of different companies. Accurately recording details and promptly relaying messages. Managing a diverse range of enquiries with efficiency and professionalism. Making outbound calls when required. Keeping up to date with new customers and information. Using and maintaining Your office & PA s database system. Complete any other duties and tasks requested in line with business needs. What we are looking for in our Telephone Receptionist: We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include: Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative. Professional telephone manner : A confident, polished and courteous approach to customer interactions. Attention to detail : Strong listening skills with the ability to accurately capture and relay information. Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills. Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries. A good level of spelling and grammar : Essential for accurate message recording and communication. Excellent timekeeping and attendance : A reliable and punctual approach to work. Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable. This is not your typical call centre job. It s a role where every interaction counts, requiring empathy, precision, and professionalism. Why Join Us? A collaborative, supportive team environment. The chance to work with a wide range of businesses and industries. Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday) , working hours to be discussed at the interview stage. Opportunity to work from home once your training is complete. If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service. Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist , then why not click apply today! We d love to hear from you!
Customer Service Advisor HOME WORKING Must live in Leeds & must be able to travel to Morley for the first day Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to (url removed) Please do not call the local branch
Feb 06, 2026
Seasonal
Customer Service Advisor HOME WORKING Must live in Leeds & must be able to travel to Morley for the first day Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to (url removed) Please do not call the local branch
Customer Experience Advisor Salary: Competitive salary Hours: 40 hours per week Monday to Friday 8:30-17: 00 Location: Cannock Duration: Temporary - Ongoing contract When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What will you be doing? The difference you'll make: Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs. Building strong relationships with both internal and external customers to ensure we deliver the best service. Constantly seeking ways to improve the customer experience and resolve any challenges they may face. Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality. Supporting the business by promoting Veolia's products and services to our customers. Embracing a curious and proactive attitude to continuously develop our knowledge and skills. Working collaboratively with other teams to deliver timely resolutions for our customers. Bringing your best selves to work every day to achieve targeted growth and provide exceptional service. What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. What you'll bring: Proven Ability to put the customer first, whether it's face to face or on the phone. An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication. Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach. Use strong planning and organisational skills to deliver excellent service. Show great interpersonal skills and pay attention to detail in everything we do. Be proactive, adaptable, and always willing to go the extra mile for our customers. Have a passion for personal and professional growth, and a commitment to exceeding expectations. Be open to a broad range of activities and able to adapt to changing business needs. Good attention to detail, speed of typing, and a friendly telephone manner are essential. A basic understanding of business finance and customer profitability is important. Be proficient in using Google Office Applications and able to learn new systems quickly. Take initiative and have a genuine interest in going above and beyond for customers. Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English. Have the right to work in the UK. What we can offer you: 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 06, 2026
Seasonal
Customer Experience Advisor Salary: Competitive salary Hours: 40 hours per week Monday to Friday 8:30-17: 00 Location: Cannock Duration: Temporary - Ongoing contract When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What will you be doing? The difference you'll make: Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs. Building strong relationships with both internal and external customers to ensure we deliver the best service. Constantly seeking ways to improve the customer experience and resolve any challenges they may face. Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality. Supporting the business by promoting Veolia's products and services to our customers. Embracing a curious and proactive attitude to continuously develop our knowledge and skills. Working collaboratively with other teams to deliver timely resolutions for our customers. Bringing your best selves to work every day to achieve targeted growth and provide exceptional service. What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. What you'll bring: Proven Ability to put the customer first, whether it's face to face or on the phone. An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication. Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach. Use strong planning and organisational skills to deliver excellent service. Show great interpersonal skills and pay attention to detail in everything we do. Be proactive, adaptable, and always willing to go the extra mile for our customers. Have a passion for personal and professional growth, and a commitment to exceeding expectations. Be open to a broad range of activities and able to adapt to changing business needs. Good attention to detail, speed of typing, and a friendly telephone manner are essential. A basic understanding of business finance and customer profitability is important. Be proficient in using Google Office Applications and able to learn new systems quickly. Take initiative and have a genuine interest in going above and beyond for customers. Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English. Have the right to work in the UK. What we can offer you: 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Who we are We're M ller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: M ller Milk & Ingredients (MMI) and M ller Yogurt & Desserts (MYD). We're here to talk MYD, the ones aiming to put a smile on the nation's face. We're all about Deep breath M ller Corner, M ller Light, M ller Bliss, M ller Rice, M ller FRijj, M ller X MyProtein and Biotiful Gut Health. We know that sounds like a lot, but that's why we need you! Why M ller? Yogurts and desserts flow through everything at M ller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. And, as the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, putting sustainability at the heart of everything we do. Did you know that 29 M ller yogurt and desserts are eaten every second? And that's just the start, with ambitious plans to grow, while continuing to make a real difference for the planet, our partners and people, we're looking for a team of fridge-fillers and self-starters to help us on our mission to put a smile on the nation's face. Join a team of fridge-fillers and self-starters just doing their bit for the bigger picture. Join M ller UK & Ireland as a Part-Time Customer Service Advisor Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? M ller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team onsite in East Kilbride . As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Hours: 27.5 per week Shift Pattern: 5 days over 7 Main Responsibilities Accurately capture customer orders using AS400/SAP systems. Maintain trackers and reports with up-to-date information. Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction. Follow structured processes and Standard Operating Procedures. Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs. Maintain SOPs, customer data files, and other support documentation. Key Requirements Proven customer service experience. Strong communication skills, both verbal and written. Calmly address customer concerns and complaint. Efficient call handling and multitasking abilities. Proficiency in Microsoft Word and Excel. Logical thinking and problem-solving skills. Excellent organisational and listening abilities. Professional awareness of tone and body language. Why Join M ller? Competitive salary and bonus scheme. Contributory pension plan and life assurance. Generous annual leave (increasing with service). Employee Assistance Programme. Flexible benefits programme. Access to a Rewards Benefits Programme with discounts at over 800 retailers. Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!
Feb 06, 2026
Full time
Who we are We're M ller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: M ller Milk & Ingredients (MMI) and M ller Yogurt & Desserts (MYD). We're here to talk MYD, the ones aiming to put a smile on the nation's face. We're all about Deep breath M ller Corner, M ller Light, M ller Bliss, M ller Rice, M ller FRijj, M ller X MyProtein and Biotiful Gut Health. We know that sounds like a lot, but that's why we need you! Why M ller? Yogurts and desserts flow through everything at M ller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. And, as the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, putting sustainability at the heart of everything we do. Did you know that 29 M ller yogurt and desserts are eaten every second? And that's just the start, with ambitious plans to grow, while continuing to make a real difference for the planet, our partners and people, we're looking for a team of fridge-fillers and self-starters to help us on our mission to put a smile on the nation's face. Join a team of fridge-fillers and self-starters just doing their bit for the bigger picture. Join M ller UK & Ireland as a Part-Time Customer Service Advisor Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? M ller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team onsite in East Kilbride . As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Hours: 27.5 per week Shift Pattern: 5 days over 7 Main Responsibilities Accurately capture customer orders using AS400/SAP systems. Maintain trackers and reports with up-to-date information. Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction. Follow structured processes and Standard Operating Procedures. Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs. Maintain SOPs, customer data files, and other support documentation. Key Requirements Proven customer service experience. Strong communication skills, both verbal and written. Calmly address customer concerns and complaint. Efficient call handling and multitasking abilities. Proficiency in Microsoft Word and Excel. Logical thinking and problem-solving skills. Excellent organisational and listening abilities. Professional awareness of tone and body language. Why Join M ller? Competitive salary and bonus scheme. Contributory pension plan and life assurance. Generous annual leave (increasing with service). Employee Assistance Programme. Flexible benefits programme. Access to a Rewards Benefits Programme with discounts at over 800 retailers. Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!
Customer Service Advisor- Rate- 12.21 per hour Location- Epsom Hours - 37.5 hours Mnnday to Froday Length of assignment - 12 weeks- Possible perm offer after 12 weeks Start date - 9th Febuary 2026 We are seeking fantastic customer service candidates for a client of ours based in central Epsom during a busy summer period! The position will involve taking inbound calls from members of the public regarding their membership, changing details and general enquiries. You will also be trained on web chat, email and social media enquiries, so your ability to compose professional written text is essential. You will have some experience within a customer service environment, be it another inbound call position, hospitality, or retail. If you are looking to make a move into a position where you build rapport and trust, then this is the one for you. Please apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 05, 2026
Seasonal
Customer Service Advisor- Rate- 12.21 per hour Location- Epsom Hours - 37.5 hours Mnnday to Froday Length of assignment - 12 weeks- Possible perm offer after 12 weeks Start date - 9th Febuary 2026 We are seeking fantastic customer service candidates for a client of ours based in central Epsom during a busy summer period! The position will involve taking inbound calls from members of the public regarding their membership, changing details and general enquiries. You will also be trained on web chat, email and social media enquiries, so your ability to compose professional written text is essential. You will have some experience within a customer service environment, be it another inbound call position, hospitality, or retail. If you are looking to make a move into a position where you build rapport and trust, then this is the one for you. Please apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sewell Wallis is excited to be partnering with an industry leading West Yorkshire company based in LS12. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach. What will you be doing? Delivering exceptional customer service over the phone and via email. Handling inbound calls from customers and technicians. Managing enquiries through dedicated customer service mailboxes. Booking and planning repairs using internal systems. Liaising with the Planning Team and Regional Managers to resolve queries. Logging and investigating complaints on the complaints database. Providing quotations for private repair requests. What skills are we looking for? Experienced in delivering excellent customer service via phone and email. Strong listening and communication skills. Highly organised with strong attention to detail and the ability to multitask and manage priorities. Confident with computer systems. A team player with empathy and problem-solving ability. What's in it for you? Flexible home and office working Free on-site parking Apply below or for more information, contact Emma Johnsen. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Feb 05, 2026
Seasonal
Sewell Wallis is excited to be partnering with an industry leading West Yorkshire company based in LS12. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach. What will you be doing? Delivering exceptional customer service over the phone and via email. Handling inbound calls from customers and technicians. Managing enquiries through dedicated customer service mailboxes. Booking and planning repairs using internal systems. Liaising with the Planning Team and Regional Managers to resolve queries. Logging and investigating complaints on the complaints database. Providing quotations for private repair requests. What skills are we looking for? Experienced in delivering excellent customer service via phone and email. Strong listening and communication skills. Highly organised with strong attention to detail and the ability to multitask and manage priorities. Confident with computer systems. A team player with empathy and problem-solving ability. What's in it for you? Flexible home and office working Free on-site parking Apply below or for more information, contact Emma Johnsen. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Customer Service Advisor Edinburgh Monday - Friday, 9am - 5pm 13 per hour Temporary Contract Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you! We are currently recruiting a Customer Service Advisor to join our client's busy customer service division. What Will You Be Doing? As a Customer Service Advisor, your responsibilities will include: Customer Interaction & Communication Handling a variety of inbound customer calls, providing clear and accurate information Making outbound follow up calls where required to resolve queries or provide updates Responding promptly and professionally to customer emails Building rapport with customers to deliver a positive and personalised experience Investigating customer queries and identifying suitable solutions Logging all customer interactions accurately within internal systems Taking ownership of issues through to resolution Escalating more complex matters to the relevant teams where necessary What We're Looking For We're seeking someone who brings: Excellent communication skills, both written and verbal The ability to build strong relationships and show empathy Strong analytical and logical thinking skills A proactive, solution focused mindset The ability to adapt well to change in a fast paced environment A real passion for learning, developing, and delivering great service High levels of determination, motivation, and drive to succeed Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Feb 05, 2026
Contractor
Customer Service Advisor Edinburgh Monday - Friday, 9am - 5pm 13 per hour Temporary Contract Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you! We are currently recruiting a Customer Service Advisor to join our client's busy customer service division. What Will You Be Doing? As a Customer Service Advisor, your responsibilities will include: Customer Interaction & Communication Handling a variety of inbound customer calls, providing clear and accurate information Making outbound follow up calls where required to resolve queries or provide updates Responding promptly and professionally to customer emails Building rapport with customers to deliver a positive and personalised experience Investigating customer queries and identifying suitable solutions Logging all customer interactions accurately within internal systems Taking ownership of issues through to resolution Escalating more complex matters to the relevant teams where necessary What We're Looking For We're seeking someone who brings: Excellent communication skills, both written and verbal The ability to build strong relationships and show empathy Strong analytical and logical thinking skills A proactive, solution focused mindset The ability to adapt well to change in a fast paced environment A real passion for learning, developing, and delivering great service High levels of determination, motivation, and drive to succeed Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 05, 2026
Full time
Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Feb 05, 2026
Full time
Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Job title: Customer Claims Team Leader - Motor Claims Department: Customer Experience Location: Huddersfield Hours: 40 hours per week We're looking for a Customer Claims Team Leader - Motor Claims to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Customer Claims Team Leader - Motor Claims is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Customer Claims Team Leader - Motor Claims is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team player. Win together, learn together, respect each other.
Feb 04, 2026
Full time
Job title: Customer Claims Team Leader - Motor Claims Department: Customer Experience Location: Huddersfield Hours: 40 hours per week We're looking for a Customer Claims Team Leader - Motor Claims to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Customer Claims Team Leader - Motor Claims is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Customer Claims Team Leader - Motor Claims is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team player. Win together, learn together, respect each other.
Pro Staff Recruitment Ltd
Great Linford, Buckinghamshire
Customer Service Advisor Hybrid 2/3 split 13.94ph Shifts between 8 am -9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with home working on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Feb 03, 2026
Seasonal
Customer Service Advisor Hybrid 2/3 split 13.94ph Shifts between 8 am -9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with home working on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Customer Service Advisor Huntingdon Monday - Friday, 9.45am 6.00pm £24,310 per annum Permanent We re partnering with a well-established Huntingdon based company that s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you re an experienced call handler or have a solid background in customer support. In this role, you ll be the friendly and professional voice of the business - the first point of contact for customers. You ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression. Responsibilities: Answer high volume of incoming calls efficiently and deliver an exceptional customer experience. Make outbound calls when required to follow up on enquiries or provide updates. Accurately record, update, and maintain customer details in internal systems. Handle and resolve customer queries where possible or refer to the right team. Follow company processes and compliance standards at all times. Contribute to a collaborative, positive team culture. Requirements: Previous experience in a call handling or customer service environment. Excellent communication skills, both verbal and written. Strong attention to detail and accurate data entry skills. Calm, empathetic, and professional approach under pressure. Confident using IT systems and quick to learn new software. A proactive, positive attitude and a strong team focus.
Feb 03, 2026
Full time
Customer Service Advisor Huntingdon Monday - Friday, 9.45am 6.00pm £24,310 per annum Permanent We re partnering with a well-established Huntingdon based company that s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you re an experienced call handler or have a solid background in customer support. In this role, you ll be the friendly and professional voice of the business - the first point of contact for customers. You ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression. Responsibilities: Answer high volume of incoming calls efficiently and deliver an exceptional customer experience. Make outbound calls when required to follow up on enquiries or provide updates. Accurately record, update, and maintain customer details in internal systems. Handle and resolve customer queries where possible or refer to the right team. Follow company processes and compliance standards at all times. Contribute to a collaborative, positive team culture. Requirements: Previous experience in a call handling or customer service environment. Excellent communication skills, both verbal and written. Strong attention to detail and accurate data entry skills. Calm, empathetic, and professional approach under pressure. Confident using IT systems and quick to learn new software. A proactive, positive attitude and a strong team focus.
Customer Service Advisor Trafford Park 8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2 3 days per week in-office) Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm) Hybrid working after training If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.
Feb 03, 2026
Seasonal
Customer Service Advisor Trafford Park 8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2 3 days per week in-office) Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm) Hybrid working after training If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.
Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you re a confident communicator with a passion for sales, customer service, and closing warm leads, we d love to hear from you. The Role As a Waste & Recycling Advisor, you ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. The Person We re Looking For Minimum 1 year s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
Feb 03, 2026
Full time
Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you re a confident communicator with a passion for sales, customer service, and closing warm leads, we d love to hear from you. The Role As a Waste & Recycling Advisor, you ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. The Person We re Looking For Minimum 1 year s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
Customer Sales Advisor Cumbernauld 26,830 + potential yearly bonus of 4,200 Monday to Friday Full Time Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales? Do you enjoy building strong customer relationships and delivering solutions that genuinely help? This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career. About the Role As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships. What You'll Be Doing Responding to incoming calls promptly and professionally Managing email enquiries and customer requests within set timeframes Processing orders accurately and efficiently Producing quotes and offering suitable product alternatives Identifying additional sales opportunities through inbound and outbound calls (existing customers only) Keeping internal systems updated with accurate, relevant information Communicating back orders and resolving customer issues Supporting colleagues with product matching, sourcing, and tender preparation Working toward KPIs and contributing to team targets What You'll Bring Previous customer service or sales experience (office-based preferred) Strong communication skills - both verbal and written Confidence and enthusiasm for speaking with customers on the phone Excellent attention to detail and accuracy in work Ability to prioritise workload in a fast-paced environment Strong relationship-building skills, internally and externally Tech-savvy and comfortable navigating PC-based systems A proactive, inquisitive, and methodical approach to work Resilience, reliability, and the ability to work independently and as part of a team Ideal Traits Structured, organised, and detail-driven Curious and solution-focused Tenacious, self-motivated, and eager to learn Comfortable working toward KPIs and revenue targets Able to adapt to change and remain positive under pressure Why This Role Could Be Great for You Stable Monday-Friday daytime hours A balanced mix of customer service and sales activity Supportive team environment Opportunities to grow, contribute, and develop professionally If you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you. Ready to take the next step? Apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 03, 2026
Full time
Customer Sales Advisor Cumbernauld 26,830 + potential yearly bonus of 4,200 Monday to Friday Full Time Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales? Do you enjoy building strong customer relationships and delivering solutions that genuinely help? This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career. About the Role As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships. What You'll Be Doing Responding to incoming calls promptly and professionally Managing email enquiries and customer requests within set timeframes Processing orders accurately and efficiently Producing quotes and offering suitable product alternatives Identifying additional sales opportunities through inbound and outbound calls (existing customers only) Keeping internal systems updated with accurate, relevant information Communicating back orders and resolving customer issues Supporting colleagues with product matching, sourcing, and tender preparation Working toward KPIs and contributing to team targets What You'll Bring Previous customer service or sales experience (office-based preferred) Strong communication skills - both verbal and written Confidence and enthusiasm for speaking with customers on the phone Excellent attention to detail and accuracy in work Ability to prioritise workload in a fast-paced environment Strong relationship-building skills, internally and externally Tech-savvy and comfortable navigating PC-based systems A proactive, inquisitive, and methodical approach to work Resilience, reliability, and the ability to work independently and as part of a team Ideal Traits Structured, organised, and detail-driven Curious and solution-focused Tenacious, self-motivated, and eager to learn Comfortable working toward KPIs and revenue targets Able to adapt to change and remain positive under pressure Why This Role Could Be Great for You Stable Monday-Friday daytime hours A balanced mix of customer service and sales activity Supportive team environment Opportunities to grow, contribute, and develop professionally If you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you. Ready to take the next step? Apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Feb 03, 2026
Full time
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Customer Service/Debt Recovery Advisor Location: Warrington Pay: £12.21 £13.25 per hour Hours: Monday to Friday, 8:30am 5:00pm Contract: please note, this is a temporary position for 4 weeks initially - but has potential to be extended for the right candidate. This is a fully office based role. We are currently recruiting for a Customer Service/Debt Recovery Advisor to join a busy and fast-paced team based in Warrington. In this role, you will be responsible for handling customer enquiries, making inbound and outbound calls, completing data entry tasks, and supporting the recovery of outstanding accounts while delivering a professional and efficient service. Key responsibilities may include: Handling customer queries via phone and email Making outbound calls regarding account balances and payments Setting up and managing payment arrangements Accurate data entry and updating internal systems Maintaining detailed and up-to-date customer records Providing a high standard of customer service The ideal candidate will have: Strong communication skills A confident and professional telephone manner Good attention to detail Basic IT and data entry skills The ability to work independently and as part of a team Previous experience in customer service, call handling, or collections would be beneficial but not essential, as training will be provided. Apply now to be considered, or call the Commercial Team on (phone number removed) for further details.
Feb 03, 2026
Seasonal
Customer Service/Debt Recovery Advisor Location: Warrington Pay: £12.21 £13.25 per hour Hours: Monday to Friday, 8:30am 5:00pm Contract: please note, this is a temporary position for 4 weeks initially - but has potential to be extended for the right candidate. This is a fully office based role. We are currently recruiting for a Customer Service/Debt Recovery Advisor to join a busy and fast-paced team based in Warrington. In this role, you will be responsible for handling customer enquiries, making inbound and outbound calls, completing data entry tasks, and supporting the recovery of outstanding accounts while delivering a professional and efficient service. Key responsibilities may include: Handling customer queries via phone and email Making outbound calls regarding account balances and payments Setting up and managing payment arrangements Accurate data entry and updating internal systems Maintaining detailed and up-to-date customer records Providing a high standard of customer service The ideal candidate will have: Strong communication skills A confident and professional telephone manner Good attention to detail Basic IT and data entry skills The ability to work independently and as part of a team Previous experience in customer service, call handling, or collections would be beneficial but not essential, as training will be provided. Apply now to be considered, or call the Commercial Team on (phone number removed) for further details.
Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)
Feb 02, 2026
Seasonal
Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)
Customer Service Advisor - Permanent Office based Belfast New career for 2026! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary : As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Feb 02, 2026
Full time
Customer Service Advisor - Permanent Office based Belfast New career for 2026! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary : As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
