Customer Service Advisor Edinburgh Monday - Friday, 9am - 5pm 13 per hour Temporary Contract Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you! We are currently recruiting a Customer Service Advisor to join our client's busy customer service division. What Will You Be Doing? As a Customer Service Advisor, your responsibilities will include: Customer Interaction & Communication Handling a variety of inbound customer calls, providing clear and accurate information Making outbound follow up calls where required to resolve queries or provide updates Responding promptly and professionally to customer emails Building rapport with customers to deliver a positive and personalised experience Investigating customer queries and identifying suitable solutions Logging all customer interactions accurately within internal systems Taking ownership of issues through to resolution Escalating more complex matters to the relevant teams where necessary What We're Looking For We're seeking someone who brings: Excellent communication skills, both written and verbal The ability to build strong relationships and show empathy Strong analytical and logical thinking skills A proactive, solution focused mindset The ability to adapt well to change in a fast paced environment A real passion for learning, developing, and delivering great service High levels of determination, motivation, and drive to succeed Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Feb 05, 2026
Contractor
Customer Service Advisor Edinburgh Monday - Friday, 9am - 5pm 13 per hour Temporary Contract Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you! We are currently recruiting a Customer Service Advisor to join our client's busy customer service division. What Will You Be Doing? As a Customer Service Advisor, your responsibilities will include: Customer Interaction & Communication Handling a variety of inbound customer calls, providing clear and accurate information Making outbound follow up calls where required to resolve queries or provide updates Responding promptly and professionally to customer emails Building rapport with customers to deliver a positive and personalised experience Investigating customer queries and identifying suitable solutions Logging all customer interactions accurately within internal systems Taking ownership of issues through to resolution Escalating more complex matters to the relevant teams where necessary What We're Looking For We're seeking someone who brings: Excellent communication skills, both written and verbal The ability to build strong relationships and show empathy Strong analytical and logical thinking skills A proactive, solution focused mindset The ability to adapt well to change in a fast paced environment A real passion for learning, developing, and delivering great service High levels of determination, motivation, and drive to succeed Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 05, 2026
Full time
Are you an exceptional communicator with a passion for delivering outstanding customer service? We're looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step. What you will get in your new role A competitive salary ranging from 28,000 to 32,000 per annum 5 days in office Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays The option to buy up to 5 days additional leave Employee welfare fund (company funded social events Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test) Good transport links Responsibilities in your new role as Customer Advisor - Contact Centre As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management. Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Feb 05, 2026
Full time
Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Job title: Customer Claims Team Leader - Motor Claims Department: Customer Experience Location: Huddersfield Hours: 40 hours per week We're looking for a Customer Claims Team Leader - Motor Claims to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Customer Claims Team Leader - Motor Claims is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Customer Claims Team Leader - Motor Claims is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team player. Win together, learn together, respect each other.
Feb 04, 2026
Full time
Job title: Customer Claims Team Leader - Motor Claims Department: Customer Experience Location: Huddersfield Hours: 40 hours per week We're looking for a Customer Claims Team Leader - Motor Claims to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Customer Claims Team Leader - Motor Claims is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Customer Claims Team Leader - Motor Claims is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team player. Win together, learn together, respect each other.
Pro Staff Recruitment Ltd
Great Linford, Buckinghamshire
Customer Service Advisor Hybrid 2/3 split 13.94ph Shifts between 8 am -9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with home working on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Feb 03, 2026
Seasonal
Customer Service Advisor Hybrid 2/3 split 13.94ph Shifts between 8 am -9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with home working on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Customer Service Advisor Huntingdon Monday - Friday, 9.45am 6.00pm £24,310 per annum Permanent We re partnering with a well-established Huntingdon based company that s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you re an experienced call handler or have a solid background in customer support. In this role, you ll be the friendly and professional voice of the business - the first point of contact for customers. You ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression. Responsibilities: Answer high volume of incoming calls efficiently and deliver an exceptional customer experience. Make outbound calls when required to follow up on enquiries or provide updates. Accurately record, update, and maintain customer details in internal systems. Handle and resolve customer queries where possible or refer to the right team. Follow company processes and compliance standards at all times. Contribute to a collaborative, positive team culture. Requirements: Previous experience in a call handling or customer service environment. Excellent communication skills, both verbal and written. Strong attention to detail and accurate data entry skills. Calm, empathetic, and professional approach under pressure. Confident using IT systems and quick to learn new software. A proactive, positive attitude and a strong team focus.
Feb 03, 2026
Full time
Customer Service Advisor Huntingdon Monday - Friday, 9.45am 6.00pm £24,310 per annum Permanent We re partnering with a well-established Huntingdon based company that s looking for a Customer Service Advisor to join their dedicated and growing team. This is a great opportunity for someone who thrives on delivering outstanding service, whether you re an experienced call handler or have a solid background in customer support. In this role, you ll be the friendly and professional voice of the business - the first point of contact for customers. You ll handle mainly inbound calls to assist with all enquires - your focus will be on ensuring every interaction leaves a positive impression. Responsibilities: Answer high volume of incoming calls efficiently and deliver an exceptional customer experience. Make outbound calls when required to follow up on enquiries or provide updates. Accurately record, update, and maintain customer details in internal systems. Handle and resolve customer queries where possible or refer to the right team. Follow company processes and compliance standards at all times. Contribute to a collaborative, positive team culture. Requirements: Previous experience in a call handling or customer service environment. Excellent communication skills, both verbal and written. Strong attention to detail and accurate data entry skills. Calm, empathetic, and professional approach under pressure. Confident using IT systems and quick to learn new software. A proactive, positive attitude and a strong team focus.
Customer Service Advisor Trafford Park 8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2 3 days per week in-office) Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm) Hybrid working after training If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.
Feb 03, 2026
Seasonal
Customer Service Advisor Trafford Park 8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2 3 days per week in-office) Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm) Hybrid working after training If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.
Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you re a confident communicator with a passion for sales, customer service, and closing warm leads, we d love to hear from you. The Role As a Waste & Recycling Advisor, you ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. The Person We re Looking For Minimum 1 year s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
Feb 03, 2026
Full time
Waste & Recycling Advisor Location: Buckinghamshire Employment Type: Full Time Salary: £25-29,000 per annum + performance-based bonus About Us Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you re a confident communicator with a passion for sales, customer service, and closing warm leads, we d love to hear from you. The Role As a Waste & Recycling Advisor, you ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed. The Person We re Looking For Minimum 1 year s experience in customer service, outbound sales, or telesales Confident, resilient, and target-driven with a positive mindset Comfortable making and receiving high volumes of calls Able to handle rejection while staying motivated A true team player with a collaborative and creative approach Willingness to learn waste industry knowledge is an advantage but not essential Remuneration & Benefits Competitive salary plus performance-based bonuses Friendly, high-achieving team environment Ongoing training and development Company pension scheme 28 days holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
Customer Sales Advisor Cumbernauld 26,830 + potential yearly bonus of 4,200 Monday to Friday Full Time Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales? Do you enjoy building strong customer relationships and delivering solutions that genuinely help? This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career. About the Role As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships. What You'll Be Doing Responding to incoming calls promptly and professionally Managing email enquiries and customer requests within set timeframes Processing orders accurately and efficiently Producing quotes and offering suitable product alternatives Identifying additional sales opportunities through inbound and outbound calls (existing customers only) Keeping internal systems updated with accurate, relevant information Communicating back orders and resolving customer issues Supporting colleagues with product matching, sourcing, and tender preparation Working toward KPIs and contributing to team targets What You'll Bring Previous customer service or sales experience (office-based preferred) Strong communication skills - both verbal and written Confidence and enthusiasm for speaking with customers on the phone Excellent attention to detail and accuracy in work Ability to prioritise workload in a fast-paced environment Strong relationship-building skills, internally and externally Tech-savvy and comfortable navigating PC-based systems A proactive, inquisitive, and methodical approach to work Resilience, reliability, and the ability to work independently and as part of a team Ideal Traits Structured, organised, and detail-driven Curious and solution-focused Tenacious, self-motivated, and eager to learn Comfortable working toward KPIs and revenue targets Able to adapt to change and remain positive under pressure Why This Role Could Be Great for You Stable Monday-Friday daytime hours A balanced mix of customer service and sales activity Supportive team environment Opportunities to grow, contribute, and develop professionally If you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you. Ready to take the next step? Apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 03, 2026
Full time
Customer Sales Advisor Cumbernauld 26,830 + potential yearly bonus of 4,200 Monday to Friday Full Time Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales? Do you enjoy building strong customer relationships and delivering solutions that genuinely help? This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career. About the Role As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships. What You'll Be Doing Responding to incoming calls promptly and professionally Managing email enquiries and customer requests within set timeframes Processing orders accurately and efficiently Producing quotes and offering suitable product alternatives Identifying additional sales opportunities through inbound and outbound calls (existing customers only) Keeping internal systems updated with accurate, relevant information Communicating back orders and resolving customer issues Supporting colleagues with product matching, sourcing, and tender preparation Working toward KPIs and contributing to team targets What You'll Bring Previous customer service or sales experience (office-based preferred) Strong communication skills - both verbal and written Confidence and enthusiasm for speaking with customers on the phone Excellent attention to detail and accuracy in work Ability to prioritise workload in a fast-paced environment Strong relationship-building skills, internally and externally Tech-savvy and comfortable navigating PC-based systems A proactive, inquisitive, and methodical approach to work Resilience, reliability, and the ability to work independently and as part of a team Ideal Traits Structured, organised, and detail-driven Curious and solution-focused Tenacious, self-motivated, and eager to learn Comfortable working toward KPIs and revenue targets Able to adapt to change and remain positive under pressure Why This Role Could Be Great for You Stable Monday-Friday daytime hours A balanced mix of customer service and sales activity Supportive team environment Opportunities to grow, contribute, and develop professionally If you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you. Ready to take the next step? Apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Feb 03, 2026
Full time
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Customer Service/Debt Recovery Advisor Location: Warrington Pay: £12.21 £13.25 per hour Hours: Monday to Friday, 8:30am 5:00pm This is a fully office based role. We are currently recruiting for a Customer Service/Debt Recovery Advisor to join a busy and fast-paced team based in Warrington. This is a temporary position for 4weeks with the potential for ongoing work for the right candidate. In this role, you will be responsible for handling customer enquiries, making inbound and outbound calls, completing data entry tasks, and supporting the recovery of outstanding accounts while delivering a professional and efficient service. Key responsibilities may include: Handling customer queries via phone and email Making outbound calls regarding account balances and payments Setting up and managing payment arrangements Accurate data entry and updating internal systems Maintaining detailed and up-to-date customer records Providing a high standard of customer service The ideal candidate will have: Strong communication skills A confident and professional telephone manner Good attention to detail Basic IT and data entry skills The ability to work independently and as part of a team Previous experience in customer service, call handling, or collections would be beneficial but not essential, as training will be provided. Apply now to be considered, or call the Commercial Team on (phone number removed) for further details.
Feb 03, 2026
Seasonal
Customer Service/Debt Recovery Advisor Location: Warrington Pay: £12.21 £13.25 per hour Hours: Monday to Friday, 8:30am 5:00pm This is a fully office based role. We are currently recruiting for a Customer Service/Debt Recovery Advisor to join a busy and fast-paced team based in Warrington. This is a temporary position for 4weeks with the potential for ongoing work for the right candidate. In this role, you will be responsible for handling customer enquiries, making inbound and outbound calls, completing data entry tasks, and supporting the recovery of outstanding accounts while delivering a professional and efficient service. Key responsibilities may include: Handling customer queries via phone and email Making outbound calls regarding account balances and payments Setting up and managing payment arrangements Accurate data entry and updating internal systems Maintaining detailed and up-to-date customer records Providing a high standard of customer service The ideal candidate will have: Strong communication skills A confident and professional telephone manner Good attention to detail Basic IT and data entry skills The ability to work independently and as part of a team Previous experience in customer service, call handling, or collections would be beneficial but not essential, as training will be provided. Apply now to be considered, or call the Commercial Team on (phone number removed) for further details.
Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)
Feb 02, 2026
Seasonal
Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)
Customer Service Advisor - Permanent Office based Belfast New career for 2026! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary : As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Feb 02, 2026
Full time
Customer Service Advisor - Permanent Office based Belfast New career for 2026! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary : As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Shrewsbury. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Feb 02, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Shrewsbury. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 01, 2026
Full time
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Customer Service Advisor £25,196 plus benefits Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: 6 month fixed-term contract Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6). Location: Location Home-based. Closing date: 08th February :55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: competency-based interview Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team. In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction. This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers. What will I be doing? Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations What are we looking for? Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience within a call or contact centre. Experience working collaboratively within a team Strong writing skills, with the ability to create professional emails and correspondence. Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self-managing tasks and priorities. Comfortable working to targets, with a proactive and self-motivated approach. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 01, 2026
Full time
Customer Service Advisor £25,196 plus benefits Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: 6 month fixed-term contract Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6). Location: Location Home-based. Closing date: 08th February :55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: competency-based interview Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team. In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction. This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers. What will I be doing? Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations What are we looking for? Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience within a call or contact centre. Experience working collaboratively within a team Strong writing skills, with the ability to create professional emails and correspondence. Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self-managing tasks and priorities. Comfortable working to targets, with a proactive and self-motivated approach. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Complaints Resolution Partner A place to create moments that matter Salary: £30,878 per annum Location : Peterborough, Hybrid (3 days in the office) Contract Type: Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role They re looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven t gone as expected and helping turn difficult moments into positive outcomes. You ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you ll contribute to fair outcomes, continuous improvement and stronger relationships with their customers. Your work won t just resolve complaints - it will help shape better services for the future. If you re empathetic, organised, a strong communicator and passionate about providing great customer experiences, they d love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. You ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: • Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. • Career development From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more we ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes us stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Because this isn t just a workplace it s a place to belong. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-
Feb 01, 2026
Full time
Complaints Resolution Partner A place to create moments that matter Salary: £30,878 per annum Location : Peterborough, Hybrid (3 days in the office) Contract Type: Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role They re looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven t gone as expected and helping turn difficult moments into positive outcomes. You ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you ll contribute to fair outcomes, continuous improvement and stronger relationships with their customers. Your work won t just resolve complaints - it will help shape better services for the future. If you re empathetic, organised, a strong communicator and passionate about providing great customer experiences, they d love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. You ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: • Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. • Career development From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more we ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes us stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Because this isn t just a workplace it s a place to belong. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Feb 01, 2026
Full time
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Solihull. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jan 30, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Solihull. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Jan 30, 2026
Seasonal
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
