39 jobs found

Customer Service Advisor HOME WORKING Must live in Manchester Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! or email your CV to (url removed)

Are you passionate about delivering exceptional customer service? We are supporting a forward-thinking business services company based in Stockport, looking to appoint a Customer Service Advisor to support their Customer Services team. THE JOB Working in a hybrid environment (three days in the office and two days from home), you ll play a crucial part in ensuring seamless communication, efficient appointment scheduling, and accurate record management. With training provided to develop your sector-specific skills, this is an ideal position for someone with a background in administration or customer services who thrives on varied responsibilities and delivering a great customer experience. Your responsibilities will include: Responding promptly and professionally to inbound emails, and queries from customers and stakeholders Effectively address and resolve enquiries, escalating complex issues when necessary Maintaining positive, empathetic communication in line with company values and culture Managing appointment scheduling Assisting customers with self-booking and guide them through the customer portal Keeping accurate, up-to-date customer records in compliance with GDPR and data protection regulations Collaborating with other departments to ensure smooth service delivery Supporting the wider team activities, contributing ideas for process improvements, and assisting with ongoing learning and development THE PERSON Previous experience in a customer service or customer administration role is essential Strong communication skills, both verbal and written, with the confidence to respond to emails effectively Excellent organisational skills with the ability to prioritise multiple tasks efficiently Attention to detail and a commitment to handling sensitive data responsibly and securely A proactive, problem-solving mindset with the drive to find practical solutions Comfortable working independently and as part of a team, with a collaborative approach to achieving common goals Proficiency in Microsoft Office and willingness to learn new IT systems as required THE BENEFITS Competitive rate of pay 33 days of annual leave, including 8 bank holidays, plus your Birthday Day Off Simply Health Cash Plan membership Physical Health Allowance Refer a Friend scheme worth £250 per successful referral Comprehensive Employee Assistance Programme, including face-to-face/virtual counselling On site free parking Easy access to public transport links This organisation supports diversity and are committed to creating an inclusive environment where everyone can flourish. If you have the experience and the enthusiasm to make a real difference, please apply today.

Sauna & Steam Room Technical Advisor (Electrical / Heating Background) Salary: £26,000 to £35,000 DOE + bonus + benefits Location: Home-based (must live in Yorkshire - occasional meetings/training in Huddersfield) Hours: Monday to Friday, 9:00am - 5:30pm Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team. If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home-based position, this could be an excellent fit. The Role You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources. Key Responsibilities Handling inbound technical and sales enquiries by phone and email Advising customers and installers on electrical connections, heating requirements, controls and safe installation Troubleshooting faults on sauna heaters, steam generators and control systems Guiding customers through real-world installation scenarios and problem solving Recommending suitable products and accessories, upselling where appropriate and closing sales Processing orders and updating customer records Coordinating with warehouse and suppliers on stock and deliveries Creating simple technical guides, videos and articles for customers and staff Developing internal technical training materials and installation resources Providing technical training to existing and new team members Essential Skills & Experience Minimum 2 years in a practical electrical, heating, installation or service engineer role Formal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent) Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis Comfortable speaking to customers and installers on the phone Strong problem-solving ability and logical approach Good written English and attention to detail Basic IT skills (email, Excel, CRM systems) Desirable (but not essential) Experience with sauna, steam room, HVAC, spa, pool, or similar equipment Background in domestic or commercial installation environments Interest in wellness, lifestyle or home improvement products Requirements Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield Proven, stable employment history Dedicated home office with reliable wired internet connection Prior experience working remotely Exclusive commitment to Aqualine (no other employment or side businesses) References and background checks will be carried out in line with GDPR and insurance requirements Why Join Aqualine? We are a small, friendly, ambitious team with big growth plans. You'll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you'll thrive here. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Sauna & Steam Room Technical Advisor (Electrical / Heating Background) Salary: £26,000 to £35,000 DOE + bonus + benefits Location: Home-based (must live in Yorkshire occasional meetings/training in Huddersfield) Hours: Monday to Friday, 9:00am 5:30pm Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team. If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home-based position, this could be an excellent fit. The Role You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources. Key Responsibilities Handling inbound technical and sales enquiries by phone and email Advising customers and installers on electrical connections, heating requirements, controls and safe installation Troubleshooting faults on sauna heaters, steam generators and control systems Guiding customers through real-world installation scenarios and problem solving Recommending suitable products and accessories, upselling where appropriate and closing sales Processing orders and updating customer records Coordinating with warehouse and suppliers on stock and deliveries Creating simple technical guides, videos and articles for customers and staff Developing internal technical training materials and installation resources Providing technical training to existing and new team members Essential Skills & Experience Minimum 2 years in a practical electrical, heating, installation or service engineer role Formal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent) Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis Comfortable speaking to customers and installers on the phone Strong problem-solving ability and logical approach Good written English and attention to detail Basic IT skills (email, Excel, CRM systems) Desirable (but not essential) Experience with sauna, steam room, HVAC, spa, pool, or similar equipment Background in domestic or commercial installation environments Interest in wellness, lifestyle or home improvement products Requirements Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield Proven, stable employment history Dedicated home office with reliable wired internet connection Prior experience working remotely Exclusive commitment to Aqualine (no other employment or side businesses) References and background checks will be carried out in line with GDPR and insurance requirements Why Join Aqualine? We are a small, friendly, ambitious team with big growth plans. You ll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you ll thrive here. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies. As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions. The Role The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time. Key Responsibilities of a Debt and Welfare Advisor: Manage rent accounts and take appropriate rent management actions in line with legislation and income policies Agree, monitor and amend affordable payment plans with residents Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments Support residents with applications for Discretionary Housing Payments and other financial assistance Respond to daily reports identifying residents at risk of arrears and take timely action Maintain accurate and up-to-date records on the housing management system Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods Promote a range of payment options including Direct Debits, standing orders and Allpay Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases Support former tenancy arrears recovery, including tracing and legal action where required Assist with court preparation and provide evidence when necessary Contribute to service improvement, staff training and income-related projects What We'd Love To See: Proven experience within social housing, income recovery, debt advice or welfare benefits Strong knowledge of the welfare benefits system and financial inclusion principles Experience working with rent arrears and tenancy sustainment Excellent communication, negotiation and listening skills Ability to manage complex cases and prioritise a varied workload Strong IT skills and experience using housing management systems A proactive, resilient and customer-focused approach What's on Offer: Permanent position Competitive salary Supportive, values-led working environment If this Debt and Welfare Advisor role is for you then please apply or contact (url removed)

Job Title: Sales & Customer Service Representative Location: Formby Salary : 25,877 - 27,515 per annum Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.

Job title: Medical Customer Advisor Location: Southampton SO32 Hours : 08:00-18:00 Mon-Fri (hours may vary depending on deliveries) Pay Rate: £25,397 gap personnel who are operating as an employment business are currently recruiting on behalf of our client for 2 Medical Customer Advisor for a company based in Southampton, SO32 The position is ongoing with a possibility a permanent contract for suitable candidates. We are offering excellent opportunities to work within the Medical Customer Service department for a medical company based in Southampton. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business. The purpose of the role is To work with the Medical Customer Service team managing calls and emails from Customers, Clients and GP s. To ensure information is taken correctly and entered on to computer systems safely and securely. Duties will include Monday to Friday 08:00-17:00 (hours may vary depending on deliveries) Office environment Small branch / pharmacy Taking in deliveries, sorting stock in to warehouse/back room MUST have good customer service, able to work independently Call handling chasing invoice, customer queries, communicating with healthcare professionals Computer literate emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch) Trail day looking to do trail day with candidates before putting them through training as this is a cost to the business Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised. To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven t received them. To arrange collections of stock delivered where a prescription will not be issued. To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. To stop orders being delivered if surgery raises concerns that a prescription will not be issued. To raise credits for orders where a prescription will not be issued, and a collection is not possible. To contact patients if the GP is querying the order raised and they need further clarification. To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. To be able to redeem when an NHS smartcard is available for them. Your experience Full training provided however we are looking for candidates with a previous experience in customer service or medical background KPI driven Punctual Please note there is a 1 week training period which will take place in Liverpool, all expenses, travel and hotel is paid for. Benefits of working for us Weekly pay 28 days accrued holidays for the year Immediate starts Temp to Perm roles available Investment in training and development Progression opportunities within the business Pension contributions Interested candidates can send their CV to (url removed) or (url removed) today!

Customer Sales Advisor Poole £13 per hour Are you commercially minded and passionate about delivering exceptional customer experiences? This is an exciting opportunity to join a thriving business where your sales skills and proactive approach will make a real impact. As a Customer Sales Advisor , you ll be converting inbound enquiries into revenue, upselling across a diverse product range, and building lasting customer relationships. If you thrive in a fast-paced, target-driven environment, this role is for you. As a Customer Sales Advisor, you will benefit from: A supportive and collaborative team culture Full product and systems training Clear targets with structured feedback to help you succeed Opportunities for career progression within the business Incentives, recognition and rewards for high performance Staff discount and additional perks As a Customer Sales Advisor, your responsibilities will include: Achieving and exceeding monthly and quarterly sales targets Identifying upselling and cross-selling opportunities to maximise order value Handling inbound enquiries via phone, email and live chat professionally Processing customer orders accurately and efficiently Building rapport to encourage repeat business and brand loyalty As a Customer Sales Advisor, your experience will include: Strong communication skills, both written and verbal Proven ability to hit KPIs or motivation to succeed in a performance-driven role Confidence in upselling and closing sales while maintaining a helpful tone Familiarity with CRM systems or similar platforms Excellent organisational skills and attention to detail A proactive, solution-focused approach to challenges If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.

Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry. Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Sales Coordinator (Fenestration / Garage Doors) 28,000 - 30,000 + Training + Progression + Monthly Target Bonuses + Pension + Company Benefits Crawley Are you a Sales Coordinator or Technical Sales Advisor from a construction or trade supply background, looking to join a well-established company who will provide full training, long-term stability, and progression within the business? On offer is the opportunity to become a key member of the internal sales team, supporting commercial and domestic door and garage door projects across the South East and London. You will handle B2B enquiries, pricing, order processing, and customer support for a wide range of products including garage doors, automation, accessories, and spare parts. This company is a long-established distributor and installer within the doors industry, supplying specialist installers, developers, and builders' merchants. With over 40 years' industry presence, they are known for their product knowledge, customer service, and supportive team culture. This role would suit a Sales Coordinator / Sales Advisor with experience in a sales or office-based role, looking to develop technical product knowledge within a stable and growing business. The Role: Handling inbound B2B sales enquiries via phone and email Providing sales and technical product support on garage doors, automation, accessories, and spares Preparing quotations and processing customer orders Working closely with internal and external sales teams to maximise opportunities Updating internal systems and CRM / order processing software General administrative support and contribution to sales meetings The Person: Experience in a sales, sales support, or office-based role Full UK driving licence If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23310 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Salary: £25,000 - £27,000 per annum plus 10% discretionary annual bonus Type: Permanent Sector: Sales & Customer Service Be Part of Something Growing Our client is looking for someone who wants more than just another admin role/customer service role? Join a fast-paced, rapidly growing business where no two days are the same. They're on an exciting journey and are looking for an organised, proactive Sales Administrator who wants to grow with them. Your top priority will be supporting their busy, field-based Sales team, helping them stay focused on what they do best - building relationships and driving business. From managing product samples and POS to handling enquiries and coordinating logistics, you'll be the engine room behind their success. Why You'll Love It Here: • Fast-moving and dynamic work environment • Opportunities to grow alongside a business on the rise • A supportive, down-to-earth team culture What You'll Be Doing: • Be the go-to support for our on-the-road Sales team • Coordinate and dispatch POS and sample materials • Manage stock levels and liaise with print and courier partners • Handle inbound sales enquiries and support trade customers • Organise meetings, travel, and event logistics • Input data into CRM systems and maintain product records • Liaise with Marketing for artwork, banners, and brochures • Assist with customer onboarding and product updates • Support events, trade shows, and local customer meetings • Ad- Hoc duties as required. What You'll Bring: • Experience in sales admin, support, or customer service • Great attention to detail and strong organisational skills • Confident communication skills across all channels • Solid Microsoft Office skills, especially Excel and Outlook • A can-do attitude with a proactive, team-focused mindset • Ability to manage multiple tasks in a fast-moving environment If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. Would you like to discuss this job further? Speak to our recruitment advisors:

Customer Service Advisor - Edinburgh Salary: 25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, Permanent Start Date: January About the Role We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful, and efficient. If you thrive on delivering exceptional service and enjoy problem-solving, this is the perfect opportunity for you. What You'll Do Answer inbound calls and assist customers with a wide range of queries Provide clear, accurate information and resolve issues promptly Maintain detailed records of customer interactions using internal systems Work collaboratively with colleagues to ensure a seamless customer experience What We're Looking For Previous experience in a customer service role (phone-based preferred) Strong communication and listening skills Ability to work in a fast-paced environment while maintaining attention to detail A positive, professional approach to customer care Benefits Competitive salary of 25,000 Monday to Friday schedule - no weekends! Amazing benefits package Full training and ongoing development opportunities Supportive team environment Ready to start your new career in January? Apply now and take the next step toward a rewarding role in customer service! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor HOME WORKING Must live in Leeds & must be able to travel to Morley for the first day Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to (url removed) Please do not call the local branch

Customer Account Manager / Customer Service Advisor Salary: 26,500 + Commission & Monthly Bonus Hours: Monday-Friday, 9am-5pm Location: Southampton We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships. You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment. What you'll be doing Managing a portfolio of existing customer accounts Handling customer queries, complaints, claims and credits Answering inbound calls and managing your own inbox Supporting sales growth, including promoting exclusive product ranges Producing reports and reviewing account and sales data Supporting the wider team as needed What we're looking for Previous customer service or account management experience Confident and professional telephone manner Strong communication and organisational skills Comfortable working to deadlines in a busy environment Good working knowledge of Microsoft Office What's on offer Generous holiday allowance Pension contributions and monthly profit-share bonus Health & dental insurance contribution Staff discount, cycle to work scheme, and funded training opportunities INDCP

Collections Advisor Location: Hybrid (3 days in Stratford-upon-Avon) Salary: 26,000 Hours: 37.5 hrs per week, shifts between 8am-5pm Mon-Fri We're seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You'll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately. What We're Looking For: Strong communication skills and a professional, empathetic approach Confident telephone manner, including in challenging situations Customer service or collections experience preferred (not essential) Good IT and keyboard skills, attention to detail, and ability to work to targets If you're positive, resilient, and motivated to help customers find the right solutions, we'd love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Due to our continued success, we now require a Customer Service Administrator to join our team asap as we expand the business. The role will be working as part of our wider Customer Service and Administration team at our Frimley Head office which also houses our distribution team. Working for a well known online retail brand assisting with customer service for multiple brands, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email/webchat. We offer weekly pay, free onsite parking and a modern and friendly team environment. The role would suit candidates with previous customer service experience either gained from an office, retail or hospitality role now seeking to secure a customer service and admin role within a purely office based environment. We will also consider applications from recent College or University leavers seeking their first office job or those looking to return to work after a gap in employment. Duties for the role will include:- Taking inbound customer service calls and responding to resolve queries or provide customer information. Answering incoming emails from customers regarding their orders and our products. Liaising with customers via our Live Webchat system. Placing orders onto the system and processing payments via our website portals. Processing customer orders received by email, phone or our online portals onto the system for our customers across the UK. Supporting several of our online brands. Making outbound calls to customers who have not completed their online order fully Using Shopify and Sage and taking payments. Setting up new customer details onto the system. Making customer detail changes and updates onto the in house database. Responding to customer enquiries regarding products or customer orders and delivery info. Resolving any customer queries regarding their order, delivery, or payment. Dispatching orders from the website and tracking orders. Liaising with courier companies if necessary. Assisting with customer service and administration for our other brands in the business. General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct. Working across our in house systems so you should be a confident user of the PC and Microsoft packages too. Assisting in our onsite retail outlet serving customers, taking orders and processing payments Ideally you should have previous customer service experience, preferably gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written as you will be liaising with customers via email and the live webchat system. You should have accurate admin skills. Good PC skills and be quick to learn. In return we can offer the opportunity to join a successful and growing company, with weekly pay, paid holiday accrual and free onsite parking. Please submit your CV asap for immediate consideration.

Are you a driven Senior Sales Executive looking to make your mark in a thriving financial organisation? Our client, based in the bustling heart of Altrincham, is seeking motivated individuals to join their expanding sales team. This is a fantastic opportunity to generate new business opportunities and grow with a market-leading company. Join an award-winning company and enjoy a basic salary of 33,000 - 36,0000, with the potential for uncapped commission, leading to an OTE of up to 55,000 - uncapped. Enjoy a work-life balance with office hours from Monday to Friday, no weekends or late nights, and celebrate your birthday with a day off every year. Our client is a prominent player in the financial sector, specialising in providing Unsecured Business Loans. They are renowned for their dynamic work environment and commitment to employee growth, offering genuine career progression opportunities in a well-connected location in Altrincham. The Senior Sales Executive will: Handle leads through inbound calls and web enquiries for Business Loans Build and maintain client relationships to boost revenue Drive new business development with existing and prospective accounts Manage accounts effectively while providing excellent customer service Achieve sales quotas by meeting call volume and revenue targets Oversee pipeline management Foster relationships with both new and existing accounts Package and Benefits: For the Senior Sales Executive role, the package includes: Annual salary of 33,000 - 36,000, depending on experience, with OTE of 55,000+ uncapped Office hours from Monday to Friday, with no weekend or late-night work Starting holiday allowance of 20 days, increasing to 25 days with service, plus 8 Bank Holidays Birthday off every year Genuine career progression opportunities Convenient location in Altrincham with excellent transport links The ideal Senior Sales Executive candidate will have: Proven experience in phone-based sales. Background in one or more of the following: Business finance Banking Regulated environments Finance-related business degree (advantageous but not essential) Beneficial Experience: Financial services sales - B2B Dealing directly with business owners. Money motivated and career driven If you have experience as a Sales Executive, Sales Advisor, or similar roles, this opportunity could be perfect for you. Those with a background in financial services or insurance sales might find this position particularly appealing. If you're a Sales Executive ready to take on a new challenge in a dynamic financial organisation, this is the role for you. Apply now to join a team where your efforts are rewarded, and your career can truly flourish. Alternatively please call Jenni on (phone number removed) for more information JL_FIN

Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus January Start date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

German Speaking Customer Service Advisor Crewe 28,000- 29,000 per annum (DOE) Office-based Monday to Friday Full Time Introduction Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe. This is an exciting opportunity to join a company known for its fantastic team culture, supportive management and excellent employee benefits. Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous. Key Duties Respond to inbound calls and emails from customers in German and English. Provide accurate information and resolve product or account queries. Log customer details and maintain up-to-date CRM records. Follow up on outstanding queries to ensure timely resolution. Work collaboratively with other departments to enhance service and processes. Requirements Fluent in German and English, written and spoken. Previous customer service or administrative experience preferred. Confident user of Microsoft Excel and Office applications. Strong communication and problem-solving skills. Friendly, professional and reliable approach. What We Offer Regular team socials and fully funded events. Monthly incentives with vouchers, prizes and extra holidays. Quarterly awards, summer and Christmas parties. Birthday leave. Free onsite parking. Excellent opportunities for career development and progression. Interested? If you're fluent in German and English and want to join a friendly, people-focused company, apply now or contact your local Acorn by Synergie branch for more details. Acorn by Synergie acts as an employment agency for permanent recruitment.