Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 02, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 02, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 01, 2026
Full time
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
New Opportunity - Automotive Sales Advisor Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor. This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role . As the new Automotive Sales Advisor, you will: Handle inbound and outbound customer calls efficiently and professionally Identify opportunities to upsell additional products and services Manage and respond to live chat enquiries Provide clear and accurate information to customers Maintain and update customer records and internal databases Process invoices, credit notes, and proformas Generate courier labels for incoming and outgoing shipments Liaise effectively with technical teams and act as a point of contact between departments and customers What's in it for you: Comprehensive on-the-job training with ongoing support and development 32 days of annual leave (including bank holidays) Monthly sales bonus scheme Free uniform and PPE Weekly Friday team lunch Access to an on-site gym Birthday gifts and festive celebrations Fully funded team-building events Clear in-house progression opportunities Requirements for this role: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. About this role: Salary for this position is around £30,000 Hours are 9am - 5:30pm (37.25 hours a week) How to Apply: If you are an automotive professional looking to bring your technical expertise to a customer focused role, get in touch today! We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)/
Mar 26, 2026
Full time
New Opportunity - Automotive Sales Advisor Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor. This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role . As the new Automotive Sales Advisor, you will: Handle inbound and outbound customer calls efficiently and professionally Identify opportunities to upsell additional products and services Manage and respond to live chat enquiries Provide clear and accurate information to customers Maintain and update customer records and internal databases Process invoices, credit notes, and proformas Generate courier labels for incoming and outgoing shipments Liaise effectively with technical teams and act as a point of contact between departments and customers What's in it for you: Comprehensive on-the-job training with ongoing support and development 32 days of annual leave (including bank holidays) Monthly sales bonus scheme Free uniform and PPE Weekly Friday team lunch Access to an on-site gym Birthday gifts and festive celebrations Fully funded team-building events Clear in-house progression opportunities Requirements for this role: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. About this role: Salary for this position is around £30,000 Hours are 9am - 5:30pm (37.25 hours a week) How to Apply: If you are an automotive professional looking to bring your technical expertise to a customer focused role, get in touch today! We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)/
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
Mar 24, 2026
Full time
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Mar 19, 2026
Seasonal
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Mar 19, 2026
Full time
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Mar 17, 2026
Full time
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Mar 10, 2026
Full time
Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Manchester Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at M22 4UN (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Manchester Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at M22 4UN (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Pertemps Open University
New Basford, Nottinghamshire
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Nottingham Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at NG5 1AH (with Fridays working from home). Post-training: The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Nottingham Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at NG5 1AH (with Fridays working from home). Post-training: The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Customer Service Advisor Northampton (NN5) Office based position 8am-5pm or 9am-6pm or 11am-8pm (weekend availability required) Range of shifts available Hourly rate - 12.21ph Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties Inbound customer calls relating to queries around the delivery of their goods Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location Booking in deliveries with customers Writing emails to customers Updating and maintaining the database with address details, or updates on the query The Candidate Exceptional customer service skills Exceptional communication skills both written and verbal MS Office - Word and Email Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now!
Mar 10, 2026
Full time
Customer Service Advisor Northampton (NN5) Office based position 8am-5pm or 9am-6pm or 11am-8pm (weekend availability required) Range of shifts available Hourly rate - 12.21ph Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties Inbound customer calls relating to queries around the delivery of their goods Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location Booking in deliveries with customers Writing emails to customers Updating and maintaining the database with address details, or updates on the query The Candidate Exceptional customer service skills Exceptional communication skills both written and verbal MS Office - Word and Email Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now!
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Mar 10, 2026
Seasonal
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
We re growing and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester . If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator , you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence, resilience, and a hunger to succeed Tech-savvy with excellent admin and communication skills Full UK driving licence Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich Similar Job Titles: Customer Service, Call Operator, Telesales Operator, Customer Advisor For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Mar 09, 2026
Seasonal
We re growing and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester . If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator , you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence, resilience, and a hunger to succeed Tech-savvy with excellent admin and communication skills Full UK driving licence Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich Similar Job Titles: Customer Service, Call Operator, Telesales Operator, Customer Advisor For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Job Title: Reservations Advisor Location: Head Office Hours: 37.5 hours per week (5 days over 7) Contract: Full Time Salary: 24,500 per annum + bonus structure About the Role We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays. This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment. Key Responsibilities Handling inbound and outbound calls relating to holiday reservations and enquiries Assisting customers in selecting and booking suitable holiday packages Processing reservations accurately and efficiently within internal systems Providing customers with detailed information about destinations, accommodation, and services Meeting individual and team sales targets as part of the bonus structure Maintaining a high level of customer service at all times Managing customer queries, amendments, and cancellations where required Updating customer records and booking information accurately Working Pattern 37.5 hours per week 5 days worked over 7 Weekend working required (every weekend) Salary & Benefits 24,500 per year Bonus structure based on performance targets (details discussed upon start date) Skills & Experience Essential: Excellent communication and interpersonal skills Strong customer service focus Ability to work in a fast-paced, target-driven environment Good organisational and administrative skills Desirable: Previous experience in: Reservations Holiday bookings Travel agency Call centre environment Cold calling Sales roles
Mar 09, 2026
Full time
Job Title: Reservations Advisor Location: Head Office Hours: 37.5 hours per week (5 days over 7) Contract: Full Time Salary: 24,500 per annum + bonus structure About the Role We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays. This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment. Key Responsibilities Handling inbound and outbound calls relating to holiday reservations and enquiries Assisting customers in selecting and booking suitable holiday packages Processing reservations accurately and efficiently within internal systems Providing customers with detailed information about destinations, accommodation, and services Meeting individual and team sales targets as part of the bonus structure Maintaining a high level of customer service at all times Managing customer queries, amendments, and cancellations where required Updating customer records and booking information accurately Working Pattern 37.5 hours per week 5 days worked over 7 Weekend working required (every weekend) Salary & Benefits 24,500 per year Bonus structure based on performance targets (details discussed upon start date) Skills & Experience Essential: Excellent communication and interpersonal skills Strong customer service focus Ability to work in a fast-paced, target-driven environment Good organisational and administrative skills Desirable: Previous experience in: Reservations Holiday bookings Travel agency Call centre environment Cold calling Sales roles
Inbound Sales Advisor - Basic Salary + monthly bonus - Total package circa 30k Manchester City Centre Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers. You will be based in the Manchester office and part of a small but highly skilled team of Inbound Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do. On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer. Previous experience in telephone-based Customer Service or Sales role is preferred, however, other Customer service and Sales experience will be considered If you have previous customer service or sales experience and live in the Manchester area, apply now!
Mar 09, 2026
Full time
Inbound Sales Advisor - Basic Salary + monthly bonus - Total package circa 30k Manchester City Centre Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers. You will be based in the Manchester office and part of a small but highly skilled team of Inbound Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do. On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer. Previous experience in telephone-based Customer Service or Sales role is preferred, however, other Customer service and Sales experience will be considered If you have previous customer service or sales experience and live in the Manchester area, apply now!
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Mar 08, 2026
Full time
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits in fundraising Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Mar 06, 2026
Full time
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits in fundraising Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
