Role: Customer Retentions Advisor Location: Altrincham Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 13, 2026
Full time
Role: Customer Retentions Advisor Location: Altrincham Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: £13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately 100-150 calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of £13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
May 12, 2026
Seasonal
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: £13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately 100-150 calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of £13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £13.12 Job Type: Temporary, Ongoing with a possibility to go perm Working hours/days: Monday to Friday 9am-5:30pm HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Advisor. The ideal candidate will be able to demonstrate customer service experience within call centre. You will be responsible for taking incoming calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Taking incoming calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Advisor: Demonstrate customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
May 12, 2026
Contractor
Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £13.12 Job Type: Temporary, Ongoing with a possibility to go perm Working hours/days: Monday to Friday 9am-5:30pm HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Advisor. The ideal candidate will be able to demonstrate customer service experience within call centre. You will be responsible for taking incoming calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Taking incoming calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Advisor: Demonstrate customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
Full-time roleOutstanding facilities & office conditions - staff fun daysFree parking & immediate starts available We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people. The daily responsibilities would include: Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more- Updating in-house CRM system- Working from and consolidating Microsoft Excel spreadsheets- Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role) Hours of work: 7.5 hour days ranging between Monday to Friday Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed Benefits include: 30 Days a year Annual Leave (pro rata)WFH Options once on permanent contractPotential for overtime opportunities at time and halfReward & Recognition - Employee of the month, prizes.Free car parking on siteSocial Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement planPool Table / Dart board in canteenBig screens - showing sports / events - radio on throughout the week.Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee.Modern Office and equipmentDo Not work on Christmas Day, Boxing Day and New Years DayOnce a PERMANENT employee additional benefits include: Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award.Career progression within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!
May 12, 2026
Seasonal
Full-time roleOutstanding facilities & office conditions - staff fun daysFree parking & immediate starts available We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people. The daily responsibilities would include: Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more- Updating in-house CRM system- Working from and consolidating Microsoft Excel spreadsheets- Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role) Hours of work: 7.5 hour days ranging between Monday to Friday Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed Benefits include: 30 Days a year Annual Leave (pro rata)WFH Options once on permanent contractPotential for overtime opportunities at time and halfReward & Recognition - Employee of the month, prizes.Free car parking on siteSocial Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement planPool Table / Dart board in canteenBig screens - showing sports / events - radio on throughout the week.Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee.Modern Office and equipmentDo Not work on Christmas Day, Boxing Day and New Years DayOnce a PERMANENT employee additional benefits include: Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award.Career progression within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!
Customer Service Advisor Part-Time 12-Month Fixed-Term Contract Location: Glasgow Hourly Rate: 12.71 - 18.90 Key Details: Hours: 37 per week Shifts: 8.00-11.30 - 16.00 - 20.00 Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 12, 2026
Seasonal
Customer Service Advisor Part-Time 12-Month Fixed-Term Contract Location: Glasgow Hourly Rate: 12.71 - 18.90 Key Details: Hours: 37 per week Shifts: 8.00-11.30 - 16.00 - 20.00 Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12-month temporary contract . As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you. You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate , working between 8am - 8pm Monday to Sunday. Hybrid working During the training period You'll be required to work onsite at Nationwide, Monday - Friday 9am-5pm - 5 days a week for your first 5-8 weeks, depending on progress. At Nationwide, we support at home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely Following the training period you will work 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.) What you'll be doing Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them. About you - Candidate Profile: Key accountabilities, skills & experience; If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment. We need you to: Be passionate about doing the right thing for our customers Be comfortable using a desktop/laptop computer. Have access to a secure and reliable internet connection Enjoy working within a fast-paced environment Show excellent attention to detail and accuracy Be confident on the phone and able to build rapport with our members. About the client - Why work at Nationwide? We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone. Next steps If you'd like to apply, just click the 'Apply now' button. All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
May 12, 2026
Contractor
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12-month temporary contract . As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you. You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate , working between 8am - 8pm Monday to Sunday. Hybrid working During the training period You'll be required to work onsite at Nationwide, Monday - Friday 9am-5pm - 5 days a week for your first 5-8 weeks, depending on progress. At Nationwide, we support at home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely Following the training period you will work 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.) What you'll be doing Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them. About you - Candidate Profile: Key accountabilities, skills & experience; If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment. We need you to: Be passionate about doing the right thing for our customers Be comfortable using a desktop/laptop computer. Have access to a secure and reliable internet connection Enjoy working within a fast-paced environment Show excellent attention to detail and accuracy Be confident on the phone and able to build rapport with our members. About the client - Why work at Nationwide? We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone. Next steps If you'd like to apply, just click the 'Apply now' button. All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Customer Care Advisor Location : Stroud Pay Rate : £13.33 per hour Hours : Monday to Friday, Full Time, 9:00am - 5:30pm Contract : Temporary until October 2026, with potential for extension Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care. In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism. Key Responsibilities Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals Processing customer orders and prescriptions accurately and efficiently Resolving customer queries promptly and professionally Managing and escalating complaints in line with company procedures Supporting courier and delivery-related queries Maintaining accurate customer records and documentation Building strong relationships with customers and internal teams Supporting continuous improvement initiatives within the department Working collaboratively to achieve service levels and team targets Skills and Experience Previous customer service or call centre experience Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to work effectively under pressure and manage a busy workload Confident handling a high volume of calls A professional, empathetic, and customer-focused approach Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous What's on Offer Competitive hourly rate of £13.33 Monday to Friday working hours with no weekends Friendly and supportive team environment Valuable experience within the healthcare and pharmaceutical industry Potential opportunity for contract extension beyond October 2026 This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 12, 2026
Contractor
Customer Care Advisor Location : Stroud Pay Rate : £13.33 per hour Hours : Monday to Friday, Full Time, 9:00am - 5:30pm Contract : Temporary until October 2026, with potential for extension Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care. In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism. Key Responsibilities Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals Processing customer orders and prescriptions accurately and efficiently Resolving customer queries promptly and professionally Managing and escalating complaints in line with company procedures Supporting courier and delivery-related queries Maintaining accurate customer records and documentation Building strong relationships with customers and internal teams Supporting continuous improvement initiatives within the department Working collaboratively to achieve service levels and team targets Skills and Experience Previous customer service or call centre experience Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to work effectively under pressure and manage a busy workload Confident handling a high volume of calls A professional, empathetic, and customer-focused approach Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous What's on Offer Competitive hourly rate of £13.33 Monday to Friday working hours with no weekends Friendly and supportive team environment Valuable experience within the healthcare and pharmaceutical industry Potential opportunity for contract extension beyond October 2026 This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The role of Sales Advisor involves providing exceptional customer service and assisting customers with their enquires, generating sales meeting for sales operatives. Based in St Asaph, you will play a key part in ensuring a seamless shopping experience for all customers. Client Details This opportunity is with a fantastic organisation that prides itself on offering quality service to its customers. The is dedicated to delivering excellent service to its customers Description Handling inbound queries and providing updates to the customer. Making outbound calls (no cold calling) to existing customers qualifying leads and booking sales meetings with the sales team. Handle customer enquiries and resolve any issues promptly and professionally. Support promotional activities and upsell products where appropriate. Use objection handling and negotiation skills to promote additional products to help customers. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Profile A successful Sales Advisor should have: Previous experience in a customer service or sales setting role. Strong communication and interpersonal skills to engage with customers effectively. A positive attitude and a proactive approach to problem-solving. Ability to work as part of a team and independently as required. Attention to detail and the ability to manage multiple tasks efficiently. Job Offer Immediate start & weekly pay. Temp to perm opportunity. Free on-site parking.
May 12, 2026
Seasonal
The role of Sales Advisor involves providing exceptional customer service and assisting customers with their enquires, generating sales meeting for sales operatives. Based in St Asaph, you will play a key part in ensuring a seamless shopping experience for all customers. Client Details This opportunity is with a fantastic organisation that prides itself on offering quality service to its customers. The is dedicated to delivering excellent service to its customers Description Handling inbound queries and providing updates to the customer. Making outbound calls (no cold calling) to existing customers qualifying leads and booking sales meetings with the sales team. Handle customer enquiries and resolve any issues promptly and professionally. Support promotional activities and upsell products where appropriate. Use objection handling and negotiation skills to promote additional products to help customers. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Profile A successful Sales Advisor should have: Previous experience in a customer service or sales setting role. Strong communication and interpersonal skills to engage with customers effectively. A positive attitude and a proactive approach to problem-solving. Ability to work as part of a team and independently as required. Attention to detail and the ability to manage multiple tasks efficiently. Job Offer Immediate start & weekly pay. Temp to perm opportunity. Free on-site parking.
Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Leeds (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
May 12, 2026
Contractor
Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Leeds (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 07.05.26 Start Date - 26.05.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £14.73 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call
May 12, 2026
Seasonal
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 07.05.26 Start Date - 26.05.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £14.73 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 11th May - Subject to change Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
May 11, 2026
Seasonal
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 11th May - Subject to change Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Warwick. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 10, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Warwick. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Inbound Sales Advisor - Altrincham - 32,000 OTE 60,000 - Monday to Friday hours Due to expansion we are looking for an Inbound Sales Advisor for our specialist financial solutions business based in Altrincham! This is brilliant opportunity to join a company who are elite in their field in their high performing sales and renewals team as an Inbound Sales Advisor ! The package for an Inbound Sales Advisor: A basic salary of 32,000 A bonus structure that is uncapped with a realistic OTE of 60,000! 23 days per year holiday plus bank hols rising by 1 day with each year of service Monday to Friday hours 9am to 6pm, no weekends! The opportunity to join a company who are going through enormous expansion, this is the ideal to join and super-charge your career! A casual and relaxed working environment - no micro-management! The role of Inbound Sales Advisor: Effectively managing relationships with our valued clients offering support when needed and identifying areas where their service can be improved Cross selling and up selling additional services to the existing clients and making them aware of our additional offerings Travelling to meet the clients face to face to grow the relationship strength and identifying any pain points, this can often mean travelling across the world in some instances! Managing your time effectively, you will have the autonomy to plan your day - if our clients are happy, so are we! What we're after in the Inbound Sales Advisor: A 'People Person', someone able to communicate with all walks of life! A person who is comfortable making decisions and being autonomous Somebody who likes multi-tasking and working in a fast paced varied environment A Degree is preferred but not essential Experience of working in a customer facing role (this could be alongside education part time etc) Somebody based in the Altrincham area Does this Altrincham based opportunity of Inbound Sales Advisor sound up your street? Please apply now for immediate consideration!
May 10, 2026
Full time
Inbound Sales Advisor - Altrincham - 32,000 OTE 60,000 - Monday to Friday hours Due to expansion we are looking for an Inbound Sales Advisor for our specialist financial solutions business based in Altrincham! This is brilliant opportunity to join a company who are elite in their field in their high performing sales and renewals team as an Inbound Sales Advisor ! The package for an Inbound Sales Advisor: A basic salary of 32,000 A bonus structure that is uncapped with a realistic OTE of 60,000! 23 days per year holiday plus bank hols rising by 1 day with each year of service Monday to Friday hours 9am to 6pm, no weekends! The opportunity to join a company who are going through enormous expansion, this is the ideal to join and super-charge your career! A casual and relaxed working environment - no micro-management! The role of Inbound Sales Advisor: Effectively managing relationships with our valued clients offering support when needed and identifying areas where their service can be improved Cross selling and up selling additional services to the existing clients and making them aware of our additional offerings Travelling to meet the clients face to face to grow the relationship strength and identifying any pain points, this can often mean travelling across the world in some instances! Managing your time effectively, you will have the autonomy to plan your day - if our clients are happy, so are we! What we're after in the Inbound Sales Advisor: A 'People Person', someone able to communicate with all walks of life! A person who is comfortable making decisions and being autonomous Somebody who likes multi-tasking and working in a fast paced varied environment A Degree is preferred but not essential Experience of working in a customer facing role (this could be alongside education part time etc) Somebody based in the Altrincham area Does this Altrincham based opportunity of Inbound Sales Advisor sound up your street? Please apply now for immediate consideration!
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 10, 2026
Seasonal
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Reed Specialist Recruitment
Shirley, West Midlands
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of 13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
May 08, 2026
Seasonal
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of 13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
May 08, 2026
Full time
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
HPL RECRUITMENT GROUP LIMITED
New Milton, Hampshire
We're looking for an enthusiastic Reservations Advisor to join a busy and friendly office based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you. About the Role As a Reservations Advisor (Telesales), you will: • Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings • Provide outstanding customer service and support • Carry out general administration tasks • Work as part of a supportive, collaborative office team • Work 37.5 hours per week, on a 2 week rolling rota which will include working weekends & bank holidays. What We're Looking For • Excellent communication and telephone skills • Target and sales driven individual • Friendly, confident, and customer-focused approach • Strong attention to detail • Ability to multitask and stay organised during busy periods What We Offer • A welcoming work environment at a beautiful holiday park • Full training and support • Opportunity to be part of a well-established team dedicated to great guest experiences • Monthly Commission paid (on hitting targets) to boost your earning potential
May 08, 2026
Full time
We're looking for an enthusiastic Reservations Advisor to join a busy and friendly office based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you. About the Role As a Reservations Advisor (Telesales), you will: • Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings • Provide outstanding customer service and support • Carry out general administration tasks • Work as part of a supportive, collaborative office team • Work 37.5 hours per week, on a 2 week rolling rota which will include working weekends & bank holidays. What We're Looking For • Excellent communication and telephone skills • Target and sales driven individual • Friendly, confident, and customer-focused approach • Strong attention to detail • Ability to multitask and stay organised during busy periods What We Offer • A welcoming work environment at a beautiful holiday park • Full training and support • Opportunity to be part of a well-established team dedicated to great guest experiences • Monthly Commission paid (on hitting targets) to boost your earning potential
Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026
May 08, 2026
Full time
Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026
Housing Customer Services Advisors x 5 Immediate start - 6 week initial contract, probable extension Based in Plymouth 37 hours per week £14.18 per hour plus holiday pay Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled 1 role will be dealing with customer complaints, so experience in this field would be a distinct advantage You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer services skills, strong administration skills and the desire to assist customers For further details, please apply via this site, or contact specialist recruiter, Mark Grove, on (phone number removed)
May 08, 2026
Contractor
Housing Customer Services Advisors x 5 Immediate start - 6 week initial contract, probable extension Based in Plymouth 37 hours per week £14.18 per hour plus holiday pay Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled 1 role will be dealing with customer complaints, so experience in this field would be a distinct advantage You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer services skills, strong administration skills and the desire to assist customers For further details, please apply via this site, or contact specialist recruiter, Mark Grove, on (phone number removed)
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15591
May 08, 2026
Full time
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15591
