About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Warwick. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 10, 2026
Full time
About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Warwick. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service particularly in a busy or call-handling environment would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Inbound Sales Advisor - Altrincham - 32,000 OTE 60,000 - Monday to Friday hours Due to expansion we are looking for an Inbound Sales Advisor for our specialist financial solutions business based in Altrincham! This is brilliant opportunity to join a company who are elite in their field in their high performing sales and renewals team as an Inbound Sales Advisor ! The package for an Inbound Sales Advisor: A basic salary of 32,000 A bonus structure that is uncapped with a realistic OTE of 60,000! 23 days per year holiday plus bank hols rising by 1 day with each year of service Monday to Friday hours 9am to 6pm, no weekends! The opportunity to join a company who are going through enormous expansion, this is the ideal to join and super-charge your career! A casual and relaxed working environment - no micro-management! The role of Inbound Sales Advisor: Effectively managing relationships with our valued clients offering support when needed and identifying areas where their service can be improved Cross selling and up selling additional services to the existing clients and making them aware of our additional offerings Travelling to meet the clients face to face to grow the relationship strength and identifying any pain points, this can often mean travelling across the world in some instances! Managing your time effectively, you will have the autonomy to plan your day - if our clients are happy, so are we! What we're after in the Inbound Sales Advisor: A 'People Person', someone able to communicate with all walks of life! A person who is comfortable making decisions and being autonomous Somebody who likes multi-tasking and working in a fast paced varied environment A Degree is preferred but not essential Experience of working in a customer facing role (this could be alongside education part time etc) Somebody based in the Altrincham area Does this Altrincham based opportunity of Inbound Sales Advisor sound up your street? Please apply now for immediate consideration!
May 10, 2026
Full time
Inbound Sales Advisor - Altrincham - 32,000 OTE 60,000 - Monday to Friday hours Due to expansion we are looking for an Inbound Sales Advisor for our specialist financial solutions business based in Altrincham! This is brilliant opportunity to join a company who are elite in their field in their high performing sales and renewals team as an Inbound Sales Advisor ! The package for an Inbound Sales Advisor: A basic salary of 32,000 A bonus structure that is uncapped with a realistic OTE of 60,000! 23 days per year holiday plus bank hols rising by 1 day with each year of service Monday to Friday hours 9am to 6pm, no weekends! The opportunity to join a company who are going through enormous expansion, this is the ideal to join and super-charge your career! A casual and relaxed working environment - no micro-management! The role of Inbound Sales Advisor: Effectively managing relationships with our valued clients offering support when needed and identifying areas where their service can be improved Cross selling and up selling additional services to the existing clients and making them aware of our additional offerings Travelling to meet the clients face to face to grow the relationship strength and identifying any pain points, this can often mean travelling across the world in some instances! Managing your time effectively, you will have the autonomy to plan your day - if our clients are happy, so are we! What we're after in the Inbound Sales Advisor: A 'People Person', someone able to communicate with all walks of life! A person who is comfortable making decisions and being autonomous Somebody who likes multi-tasking and working in a fast paced varied environment A Degree is preferred but not essential Experience of working in a customer facing role (this could be alongside education part time etc) Somebody based in the Altrincham area Does this Altrincham based opportunity of Inbound Sales Advisor sound up your street? Please apply now for immediate consideration!
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 10, 2026
Seasonal
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Reed Specialist Recruitment
Shirley, West Midlands
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of 13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
May 08, 2026
Seasonal
Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of 13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
May 08, 2026
Full time
Customer Services Advisor Salary : £27,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!
HPL RECRUITMENT GROUP LIMITED
New Milton, Hampshire
We're looking for an enthusiastic Reservations Advisor to join a busy and friendly office based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you. About the Role As a Reservations Advisor (Telesales), you will: • Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings • Provide outstanding customer service and support • Carry out general administration tasks • Work as part of a supportive, collaborative office team • Work 37.5 hours per week, on a 2 week rolling rota which will include working weekends & bank holidays. What We're Looking For • Excellent communication and telephone skills • Target and sales driven individual • Friendly, confident, and customer-focused approach • Strong attention to detail • Ability to multitask and stay organised during busy periods What We Offer • A welcoming work environment at a beautiful holiday park • Full training and support • Opportunity to be part of a well-established team dedicated to great guest experiences • Monthly Commission paid (on hitting targets) to boost your earning potential
May 08, 2026
Full time
We're looking for an enthusiastic Reservations Advisor to join a busy and friendly office based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you. About the Role As a Reservations Advisor (Telesales), you will: • Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings • Provide outstanding customer service and support • Carry out general administration tasks • Work as part of a supportive, collaborative office team • Work 37.5 hours per week, on a 2 week rolling rota which will include working weekends & bank holidays. What We're Looking For • Excellent communication and telephone skills • Target and sales driven individual • Friendly, confident, and customer-focused approach • Strong attention to detail • Ability to multitask and stay organised during busy periods What We Offer • A welcoming work environment at a beautiful holiday park • Full training and support • Opportunity to be part of a well-established team dedicated to great guest experiences • Monthly Commission paid (on hitting targets) to boost your earning potential
Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026
May 08, 2026
Full time
Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026
Housing Customer Services Advisors x 5 Immediate start - 6 week initial contract, probable extension Based in Plymouth 37 hours per week £14.18 per hour plus holiday pay Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled 1 role will be dealing with customer complaints, so experience in this field would be a distinct advantage You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer services skills, strong administration skills and the desire to assist customers For further details, please apply via this site, or contact specialist recruiter, Mark Grove, on (phone number removed)
May 08, 2026
Contractor
Housing Customer Services Advisors x 5 Immediate start - 6 week initial contract, probable extension Based in Plymouth 37 hours per week £14.18 per hour plus holiday pay Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled 1 role will be dealing with customer complaints, so experience in this field would be a distinct advantage You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer services skills, strong administration skills and the desire to assist customers For further details, please apply via this site, or contact specialist recruiter, Mark Grove, on (phone number removed)
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15591
May 08, 2026
Full time
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15591
Customer Care Advisor Location : Stroud Pay Rate : 13.33 per hour Hours : Monday to Friday, Full Time, 9:00am - 5:30pm Contract : Temporary until October 2026, with potential for extension Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care. In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism. Key Responsibilities Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals Processing customer orders and prescriptions accurately and efficiently Resolving customer queries promptly and professionally Managing and escalating complaints in line with company procedures Supporting courier and delivery-related queries Maintaining accurate customer records and documentation Building strong relationships with customers and internal teams Supporting continuous improvement initiatives within the department Working collaboratively to achieve service levels and team targets Skills and Experience Previous customer service or call centre experience Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to work effectively under pressure and manage a busy workload Confident handling a high volume of calls A professional, empathetic, and customer-focused approach Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous What's on Offer Competitive hourly rate of 13.33 Monday to Friday working hours with no weekends Friendly and supportive team environment Valuable experience within the healthcare and pharmaceutical industry Potential opportunity for contract extension beyond October 2026 This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 08, 2026
Seasonal
Customer Care Advisor Location : Stroud Pay Rate : 13.33 per hour Hours : Monday to Friday, Full Time, 9:00am - 5:30pm Contract : Temporary until October 2026, with potential for extension Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care. In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism. Key Responsibilities Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals Processing customer orders and prescriptions accurately and efficiently Resolving customer queries promptly and professionally Managing and escalating complaints in line with company procedures Supporting courier and delivery-related queries Maintaining accurate customer records and documentation Building strong relationships with customers and internal teams Supporting continuous improvement initiatives within the department Working collaboratively to achieve service levels and team targets Skills and Experience Previous customer service or call centre experience Excellent communication and interpersonal skills Strong attention to detail and organisational ability Ability to work effectively under pressure and manage a busy workload Confident handling a high volume of calls A professional, empathetic, and customer-focused approach Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous What's on Offer Competitive hourly rate of 13.33 Monday to Friday working hours with no weekends Friendly and supportive team environment Valuable experience within the healthcare and pharmaceutical industry Potential opportunity for contract extension beyond October 2026 This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
If you have experience in Solar (needed), within a technical / operational customer service capacity, then I can almost guarantee that this will interest you The company? A UK market leader in solar installations, are looking to bring another strong Technical Support Advisor onboard the team. Established for over 20 years, and ranked as one of the UK's fastest growing solar installers, they currently turnover 35+ million. The company were acquired by a household name ( 1 billion turnover) just 2 years ago and the growth has rocketed further. Their panel systems are the highest quality - Tesla, Fox and Eco-Flow Your role? This role will be fully office based and focused around supporting customers with technical issues relating to their solar energy systems and their monitoring apps/software. You will be helping customers (B2C) over the phone and email - diagnosing issues with their solar monitoring platform, reconnecting systems/apps, escalating technical faults with the manufacturer where required, and ensuring customers receive a high level of service throughout. The right experience? Solar experience - basic understanding of the software. Solid customer service experience - inbound calls. The package? 33,000 - 36,000 basic salary + company benefits Sound of interest or just want to learn more? Simply click apply and I'll be in touch to tell you more about the role and firm.
May 08, 2026
Full time
If you have experience in Solar (needed), within a technical / operational customer service capacity, then I can almost guarantee that this will interest you The company? A UK market leader in solar installations, are looking to bring another strong Technical Support Advisor onboard the team. Established for over 20 years, and ranked as one of the UK's fastest growing solar installers, they currently turnover 35+ million. The company were acquired by a household name ( 1 billion turnover) just 2 years ago and the growth has rocketed further. Their panel systems are the highest quality - Tesla, Fox and Eco-Flow Your role? This role will be fully office based and focused around supporting customers with technical issues relating to their solar energy systems and their monitoring apps/software. You will be helping customers (B2C) over the phone and email - diagnosing issues with their solar monitoring platform, reconnecting systems/apps, escalating technical faults with the manufacturer where required, and ensuring customers receive a high level of service throughout. The right experience? Solar experience - basic understanding of the software. Solid customer service experience - inbound calls. The package? 33,000 - 36,000 basic salary + company benefits Sound of interest or just want to learn more? Simply click apply and I'll be in touch to tell you more about the role and firm.
An exciting new Customer Service Advisor opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues. Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer service delivery - every time Engage proactively with service centres to ensure customer requirements are received and actioned Recognise and deal with queries, requests and problems in line with our customer account requirements Identification and action of escalation issues Undertake any other customer account support duties as required Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
May 08, 2026
Full time
An exciting new Customer Service Advisor opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues. Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer service delivery - every time Engage proactively with service centres to ensure customer requirements are received and actioned Recognise and deal with queries, requests and problems in line with our customer account requirements Identification and action of escalation issues Undertake any other customer account support duties as required Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
Full-time role Outstanding facilities & office conditions - staff fun days Free parking & immediate starts available We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people. The daily responsibilities would include:- - Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more - Updating in-house CRM system - Working from and consolidating Microsoft Excel spreadsheets - Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role) Hours of work: 7.5 hour days ranging between Monday to Friday Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed Benefits include: 30 Days a year Annual Leave (pro rata) WFH Options once on permanent contract Potential for overtime opportunities at time and half Reward & Recognition - Employee of the month, prizes. Free car parking on site Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan Pool Table / Dart board in canteen Big screens - showing sports / events - radio on throughout the week. Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee. Modern Office and equipment Do Not work on Christmas Day, Boxing Day and New Years Day Once a PERMANENT employee additional benefits include: Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award. Career progression within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!
May 08, 2026
Full time
Full-time role Outstanding facilities & office conditions - staff fun days Free parking & immediate starts available We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people. The daily responsibilities would include:- - Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more - Updating in-house CRM system - Working from and consolidating Microsoft Excel spreadsheets - Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role) Hours of work: 7.5 hour days ranging between Monday to Friday Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed Benefits include: 30 Days a year Annual Leave (pro rata) WFH Options once on permanent contract Potential for overtime opportunities at time and half Reward & Recognition - Employee of the month, prizes. Free car parking on site Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan Pool Table / Dart board in canteen Big screens - showing sports / events - radio on throughout the week. Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee. Modern Office and equipment Do Not work on Christmas Day, Boxing Day and New Years Day Once a PERMANENT employee additional benefits include: Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award. Career progression within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience. Apply now immediate interview! Client Details Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience. Apply now immediate interview! Description As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy. You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement. The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met. Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business. Profile Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail Able to work under pressure in a fast paced volume environment Excellent communication skills and a confident telephone manner Passionate about helping customers and delivering the best service An excellent team player Job Offer Salary of 26200+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
May 08, 2026
Full time
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience. Apply now immediate interview! Client Details Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience. Apply now immediate interview! Description As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy. You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement. The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met. Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business. Profile Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail Able to work under pressure in a fast paced volume environment Excellent communication skills and a confident telephone manner Passionate about helping customers and delivering the best service An excellent team player Job Offer Salary of 26200+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
Customer Service Advisor (Inbound) Temp to Perm Opportunity £30,000 +bonus Immediate Start Monday Friday 8am-6pm + 1 in 4 Saturday Mornings (phone number removed) We re currently recruiting for a Customer Service Advisor to join a friendly, close-knit team on an initial temporary basis , with a strong possibility of the role becoming permanent. This is a great opportunity to join a well-run business with an inclusive culture and genuinely supportive team environment. The Role You ll be working in a small inbound call centre team (just three people), providing a high level of service to customers in a varied, fast-paced role. Key responsibilities include: Handling inbound customer calls Booking services and coordinating appointments Responding to queries and resolving issues Making occasional outbound follow-up calls Delivering a consistently positive customer experience About You We re looking for someone who: Is confident and professional on the phone Has strong organisational skills and attention to detail Is customer-focused with a proactive approach Enjoys working as part of a small, collaborative team Previous customer service or call centre experience is advantageous What s on Offer £32,000 salary (equivalent) Immediate start available Opportunity to join a welcoming, inclusive team Strong potential for a permanent role Working Hours Monday to Friday: 8:30am 6:00pm 1 in 3 Saturday mornings (rota basis) If you re available immediately and looking for a role where you can quickly add value and potentially secure a long-term opportunity, we d love to hear from you. INDL
May 07, 2026
Seasonal
Customer Service Advisor (Inbound) Temp to Perm Opportunity £30,000 +bonus Immediate Start Monday Friday 8am-6pm + 1 in 4 Saturday Mornings (phone number removed) We re currently recruiting for a Customer Service Advisor to join a friendly, close-knit team on an initial temporary basis , with a strong possibility of the role becoming permanent. This is a great opportunity to join a well-run business with an inclusive culture and genuinely supportive team environment. The Role You ll be working in a small inbound call centre team (just three people), providing a high level of service to customers in a varied, fast-paced role. Key responsibilities include: Handling inbound customer calls Booking services and coordinating appointments Responding to queries and resolving issues Making occasional outbound follow-up calls Delivering a consistently positive customer experience About You We re looking for someone who: Is confident and professional on the phone Has strong organisational skills and attention to detail Is customer-focused with a proactive approach Enjoys working as part of a small, collaborative team Previous customer service or call centre experience is advantageous What s on Offer £32,000 salary (equivalent) Immediate start available Opportunity to join a welcoming, inclusive team Strong potential for a permanent role Working Hours Monday to Friday: 8:30am 6:00pm 1 in 3 Saturday mornings (rota basis) If you re available immediately and looking for a role where you can quickly add value and potentially secure a long-term opportunity, we d love to hear from you. INDL
Customer Service Advisor - Housing Repairs & EnquiriesLocation: Bury (with some home working) Hours: 37 hours per week Salary: 14.82 per hour About the Role We are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries. This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact. Key Responsibilities Handle inbound calls relating to housing repairs and general housing enquiries Accurately log repair requests and ensure timely escalation where required Provide clear, helpful advice and information to residents Deliver excellent customer service, resolving queries efficiently Work collaboratively with colleagues and service teams to meet customer needs About You Proven experience working within a housing environment (essential) Experience in a contact centre or customer service role Strong communication and customer service skills Ability to manage a high volume of calls in a busy setting Confident in using systems to record information accurately A proactive attitude and the ability to start contributing quickly What you need to do now If you're interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 06, 2026
Seasonal
Customer Service Advisor - Housing Repairs & EnquiriesLocation: Bury (with some home working) Hours: 37 hours per week Salary: 14.82 per hour About the Role We are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries. This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact. Key Responsibilities Handle inbound calls relating to housing repairs and general housing enquiries Accurately log repair requests and ensure timely escalation where required Provide clear, helpful advice and information to residents Deliver excellent customer service, resolving queries efficiently Work collaboratively with colleagues and service teams to meet customer needs About You Proven experience working within a housing environment (essential) Experience in a contact centre or customer service role Strong communication and customer service skills Ability to manage a high volume of calls in a busy setting Confident in using systems to record information accurately A proactive attitude and the ability to start contributing quickly What you need to do now If you're interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
F Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! For this role, you must be able to start 1st June 2026 From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease. As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes) Key Accountabilities Respond to inbound calls and client enquiries with professionalism and confidence. Conduct outbound calls to support customer needs and follow up on enquiries. Assist customers through digital channels, including email and live chat. Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction. Offer clear guidance on full range of products. Deliver a seamless service experience that supports long-term client relationships. Ensure full compliance with company policies, procedures, and regulatory requirements. Experience & Requirements No previous experience required; strong communication and telephone skills are essential. A customer-focused mindset with excellent attention to detail and the ability to learn quickly. Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service. A proactive, solutions-focused team player with strong interpersonal skills. High attention to detail and strong analytical abilities. Excellent communication and relationship-building skills. Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. What We Offer Bespoke in-house training to support your development. Starting salary of 26,780 per annum , with opportunities to increase earnings through performance and overtime. Access to Perkbox , offering discounts and perks on everyday purchases and experiences. 31 days of holiday , including public holidays, supporting a healthy work-life balance. Exciting progression opportunities within a fast-growing, well-established company. Company pension scheme. Discretionary performance-based bonus.
May 06, 2026
Full time
F Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! For this role, you must be able to start 1st June 2026 From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease. As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes) Key Accountabilities Respond to inbound calls and client enquiries with professionalism and confidence. Conduct outbound calls to support customer needs and follow up on enquiries. Assist customers through digital channels, including email and live chat. Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction. Offer clear guidance on full range of products. Deliver a seamless service experience that supports long-term client relationships. Ensure full compliance with company policies, procedures, and regulatory requirements. Experience & Requirements No previous experience required; strong communication and telephone skills are essential. A customer-focused mindset with excellent attention to detail and the ability to learn quickly. Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service. A proactive, solutions-focused team player with strong interpersonal skills. High attention to detail and strong analytical abilities. Excellent communication and relationship-building skills. Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. What We Offer Bespoke in-house training to support your development. Starting salary of 26,780 per annum , with opportunities to increase earnings through performance and overtime. Access to Perkbox , offering discounts and perks on everyday purchases and experiences. 31 days of holiday , including public holidays, supporting a healthy work-life balance. Exciting progression opportunities within a fast-growing, well-established company. Company pension scheme. Discretionary performance-based bonus.
Customer service advisor 12-Month Fixed-Term Contract Location : Durham Hourly Rate : 12.71- 18.90 Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need Benefits will include vouchers for Star performance Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview as a Customer service advisor You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience as a Customer service advisor Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 06, 2026
Seasonal
Customer service advisor 12-Month Fixed-Term Contract Location : Durham Hourly Rate : 12.71- 18.90 Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need Benefits will include vouchers for Star performance Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview as a Customer service advisor You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience as a Customer service advisor Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 05, 2026
Seasonal
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
We are working with a UK-based supplier of decorative aggregates, landscaping materials, and building products, serving both trade and domestic customers nationwide. The company is known for its strong customer focus, wide product range, and reliable delivery services. As a family-run business, places high importance on delivering excellent customer experiences and expert product advice. As a Customer Service Advisor, you will be responsible for: Handle high volume inbound customer enquiries via phone, email, and online channels Provide accurate product information (e.g., gravel types, quantities, landscaping uses) Assist customers in selecting suitable products using knowledge of aggregates and landscaping materials Process customer orders and amendments accurately Track and update customers on order and delivery status Resolve issues relating to orders, deliveries, or payments Liaise with logistics teams and third-party hauliers regarding deliveries Advise customers on delivery requirements (e.g., access restrictions, vehicle types) Manage delivery-related queries or complaints Handle customer complaints professionally and efficiently Investigate issues such as delayed deliveries or incorrect orders Provide timely resolutions in line with company policies Identify opportunities to upsell or cross-sell relevant products Promote offers, bulk deals, and additional services Maintain accurate customer records in CRM systems Log customer interactions and feedback The ideal candidate will be: Customer-focused with a proactive approach Friendly, professional, and approachable Strong attention to detail Team player with a positive attitude Resilient under pressure
May 05, 2026
Full time
We are working with a UK-based supplier of decorative aggregates, landscaping materials, and building products, serving both trade and domestic customers nationwide. The company is known for its strong customer focus, wide product range, and reliable delivery services. As a family-run business, places high importance on delivering excellent customer experiences and expert product advice. As a Customer Service Advisor, you will be responsible for: Handle high volume inbound customer enquiries via phone, email, and online channels Provide accurate product information (e.g., gravel types, quantities, landscaping uses) Assist customers in selecting suitable products using knowledge of aggregates and landscaping materials Process customer orders and amendments accurately Track and update customers on order and delivery status Resolve issues relating to orders, deliveries, or payments Liaise with logistics teams and third-party hauliers regarding deliveries Advise customers on delivery requirements (e.g., access restrictions, vehicle types) Manage delivery-related queries or complaints Handle customer complaints professionally and efficiently Investigate issues such as delayed deliveries or incorrect orders Provide timely resolutions in line with company policies Identify opportunities to upsell or cross-sell relevant products Promote offers, bulk deals, and additional services Maintain accurate customer records in CRM systems Log customer interactions and feedback The ideal candidate will be: Customer-focused with a proactive approach Friendly, professional, and approachable Strong attention to detail Team player with a positive attitude Resilient under pressure
