MTrec Recruitment
Newcastle Upon Tyne, Tyne And Wear
Benefits and Rewards on offer ; Remote working after training/probation Great work/life balance Bonus Scheme Permanent contract You will be working for a prestigious company Continuous training and development The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for a RomanianSpeaker to join their customer services team on a full time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc. You must be completely fluent in Speaking, Reading and Writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response. The Role you will be doing; Answering inbound calls in Romanian and English Making outbound calls to clients. Providing updates and information when required. Use of inhouse system maintaining accurate and detailed records Providing an efficient service to clients in a professional and courteous manner. Always maintaining strict confidentiality and compliance guidelines. Able to work between 9am - 7pm on a rota basis. About You; Fluent/Native/Professional Level of Romanian and English are essential Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc, is preferred, though not essential and full training is provided. Strong communication skills. IT literate Confident on speaking with clients over the phone. Team Player and a positive attitude Punctual and reliable
Mar 20, 2026
Full time
Benefits and Rewards on offer ; Remote working after training/probation Great work/life balance Bonus Scheme Permanent contract You will be working for a prestigious company Continuous training and development The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for a RomanianSpeaker to join their customer services team on a full time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc. You must be completely fluent in Speaking, Reading and Writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response. The Role you will be doing; Answering inbound calls in Romanian and English Making outbound calls to clients. Providing updates and information when required. Use of inhouse system maintaining accurate and detailed records Providing an efficient service to clients in a professional and courteous manner. Always maintaining strict confidentiality and compliance guidelines. Able to work between 9am - 7pm on a rota basis. About You; Fluent/Native/Professional Level of Romanian and English are essential Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc, is preferred, though not essential and full training is provided. Strong communication skills. IT literate Confident on speaking with clients over the phone. Team Player and a positive attitude Punctual and reliable
Telesales & Customer Service Advisor Location: Leeds Salary: £25,500 Annual Bonus Job Type: Permanent, Full-Time The Opportunity: This is an excellent opportunity to join a busy and fast-paced sales office within a well-established drinks distribution business. In this role, you will manage a daily outbound diary while building strong relationships with customers and helping to retain existing accounts. You will be responsible for up selling products, introducing new product lines, and ensuring customers receive outstanding service. The position also involves handling a high volume of inbound calls relating to queries, complaints, and orders, as well as processing orders and arranging deliveries. This role is ideal for someone who enjoys speaking with customers, building relationships, and identifying sales opportunities while providing a high level of customer support. Main Responsibilities: Deliver a high standard of customer service, taking and inputting orders efficiently and accurately. Manage a daily outbound call diary to maintain relationships with existing customers and identify new sales opportunities. Convert incoming calls into planned outbound sales calls where appropriate. Build strong relationships with regular customers and become a key point of contact. Promote promotional offers and up sell relevant products to customers. Support account managers by helping retain customers, assisting with new business opportunities, and completing administrative tasks. Take ownership of resolving customer issues through proactive customer service. Process orders, confirm deliveries. Plan calls and identify gaps in customer supply using internal systems. What's in it for you: Competitive salary Discretionary annual bonus of up to £2,000 based on KPIs Structured Monday-Friday working hours Rotational Saturdays Opportunity to join a supportive team environment Career development within a growing and established business
Mar 19, 2026
Full time
Telesales & Customer Service Advisor Location: Leeds Salary: £25,500 Annual Bonus Job Type: Permanent, Full-Time The Opportunity: This is an excellent opportunity to join a busy and fast-paced sales office within a well-established drinks distribution business. In this role, you will manage a daily outbound diary while building strong relationships with customers and helping to retain existing accounts. You will be responsible for up selling products, introducing new product lines, and ensuring customers receive outstanding service. The position also involves handling a high volume of inbound calls relating to queries, complaints, and orders, as well as processing orders and arranging deliveries. This role is ideal for someone who enjoys speaking with customers, building relationships, and identifying sales opportunities while providing a high level of customer support. Main Responsibilities: Deliver a high standard of customer service, taking and inputting orders efficiently and accurately. Manage a daily outbound call diary to maintain relationships with existing customers and identify new sales opportunities. Convert incoming calls into planned outbound sales calls where appropriate. Build strong relationships with regular customers and become a key point of contact. Promote promotional offers and up sell relevant products to customers. Support account managers by helping retain customers, assisting with new business opportunities, and completing administrative tasks. Take ownership of resolving customer issues through proactive customer service. Process orders, confirm deliveries. Plan calls and identify gaps in customer supply using internal systems. What's in it for you: Competitive salary Discretionary annual bonus of up to £2,000 based on KPIs Structured Monday-Friday working hours Rotational Saturdays Opportunity to join a supportive team environment Career development within a growing and established business
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Mar 19, 2026
Seasonal
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
About the Role Job Title: Customer Service Specialist / Contact Centre Advisor - Panda Waste Role Purpose Act as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance. Key Responsibilities Handle inbound customer contacts via calls on PANDA's contact centre numbers Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirements Person Specification / Skills & Competencies Essential Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to learn new technology Resilient and adaptable with a positive attitude Desirable Ability to handle challenging calls with empathy and professionalism Good organisational and multitasking skills Experience with CRM or contact centre environments (beneficial but not mandatory) Working Conditions Office based Contact centre hours typically 08:30-17:00, 5 days a week, Saturdays may be a requirement About Us We are Panda. We value waste. We're in the business of waste management but that doesn't just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other's wellbeing, encourage development, and support growth because we know we're stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don't walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results - knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Mar 19, 2026
Full time
About the Role Job Title: Customer Service Specialist / Contact Centre Advisor - Panda Waste Role Purpose Act as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance. Key Responsibilities Handle inbound customer contacts via calls on PANDA's contact centre numbers Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirements Person Specification / Skills & Competencies Essential Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to learn new technology Resilient and adaptable with a positive attitude Desirable Ability to handle challenging calls with empathy and professionalism Good organisational and multitasking skills Experience with CRM or contact centre environments (beneficial but not mandatory) Working Conditions Office based Contact centre hours typically 08:30-17:00, 5 days a week, Saturdays may be a requirement About Us We are Panda. We value waste. We're in the business of waste management but that doesn't just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other's wellbeing, encourage development, and support growth because we know we're stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don't walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results - knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Pertemps are delighted to be working with our public sector client to recruit Part Time Customer Service Advisors on a temporary ongoing basis. Role: Customer Service Advisor (Part Time) Location: Edinburgh City Centre Hours: Monday to Friday, 20 hours per week Pay Rate: £14.02 per hour Duration: Temporary, ongoing Start Date: Immediately About the Role We're looking for friendly, confident and customer-focused individuals to join a busy Repairs Contact Centre Team . As a Customer Service Advisor , you'll be the first point of contact for customers , helping them report repair issues and ensuring their queries are handled quickly and professionally. This is a fast-paced and rewarding role where your communication and problem-solving skills will make a real difference to customers every day. Key Responsibilities Answering inbound calls from customers reporting repair issues Providing clear information and resolving queries where possible Accurately logging call details and case updates on internal systems Liaising with internal teams and external contractors to progress repairs Making outbound calls to update customers on the status of their cases Delivering a high standard of customer service at all times Supporting the wider team with additional administrative tasks when required What We're Looking For You'll thrive in this role if you are: An excellent communicator with strong verbal and written skills A confident listener who can understand customer needs quickly Experienced in a customer service or call centre environment Comfortable using IT systems and inputting accurate information Calm, professional and able to manage a busy workload A supportive team player with a positive attitude If you enjoy helping people and want to be part of a busy and supportive team, apply today via this advert.
Mar 19, 2026
Full time
Pertemps are delighted to be working with our public sector client to recruit Part Time Customer Service Advisors on a temporary ongoing basis. Role: Customer Service Advisor (Part Time) Location: Edinburgh City Centre Hours: Monday to Friday, 20 hours per week Pay Rate: £14.02 per hour Duration: Temporary, ongoing Start Date: Immediately About the Role We're looking for friendly, confident and customer-focused individuals to join a busy Repairs Contact Centre Team . As a Customer Service Advisor , you'll be the first point of contact for customers , helping them report repair issues and ensuring their queries are handled quickly and professionally. This is a fast-paced and rewarding role where your communication and problem-solving skills will make a real difference to customers every day. Key Responsibilities Answering inbound calls from customers reporting repair issues Providing clear information and resolving queries where possible Accurately logging call details and case updates on internal systems Liaising with internal teams and external contractors to progress repairs Making outbound calls to update customers on the status of their cases Delivering a high standard of customer service at all times Supporting the wider team with additional administrative tasks when required What We're Looking For You'll thrive in this role if you are: An excellent communicator with strong verbal and written skills A confident listener who can understand customer needs quickly Experienced in a customer service or call centre environment Comfortable using IT systems and inputting accurate information Calm, professional and able to manage a busy workload A supportive team player with a positive attitude If you enjoy helping people and want to be part of a busy and supportive team, apply today via this advert.
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Mar 19, 2026
Full time
Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Pertemps Bristol Central Commercial
Bristol, Gloucestershire
Inbound Call Centre Advisor - Filton Start: 30th March Salary: £34,376 per annum Annual Discretionary Bonus Hours: Shifts between 8:30am - 6:15pm (Monday - Friday) 1 in 4 Saturdays (9:00am - 1:00pm) 38 hours per week Working Pattern: Hybrid Benefits: Free parking fantastic benefits package About the Role: Deliver high-quality customer service across inbound channels Handle customer queries professionally and empathetically Work flexibly across service areas Take ownership of customer calls and resolutions Exceed customer expectations wherever possible Work collaboratively within a large contact centre team What We're Looking For: Previous customer facing experience (phone or in-person) Strong communication skills Strong computer skills Reliability and professionalism Ability to work flexible shift patterns
Mar 19, 2026
Full time
Inbound Call Centre Advisor - Filton Start: 30th March Salary: £34,376 per annum Annual Discretionary Bonus Hours: Shifts between 8:30am - 6:15pm (Monday - Friday) 1 in 4 Saturdays (9:00am - 1:00pm) 38 hours per week Working Pattern: Hybrid Benefits: Free parking fantastic benefits package About the Role: Deliver high-quality customer service across inbound channels Handle customer queries professionally and empathetically Work flexibly across service areas Take ownership of customer calls and resolutions Exceed customer expectations wherever possible Work collaboratively within a large contact centre team What We're Looking For: Previous customer facing experience (phone or in-person) Strong communication skills Strong computer skills Reliability and professionalism Ability to work flexible shift patterns
Pertemps Bristol Central Commercial
Bristol, Gloucestershire
Customer Service Advisor Central Bristol (hybrid working available after first 1 - 2 months) Up to £26,000 per annum (depending on experience) Amazing benefits including: - Hybrid working: 3 days in the office, 2 days remote. - 25 days' holiday plus Bank Holidays - and your birthday off! - Discretionary annual bonus which can be up to 20% of your salary - Contributory pension scheme (up to 12%). - Private Medical Insurance (after probation). - Discounts on retail, hospitality, fitness, and training courses. - Regular socials, including Summer and Winter parties. Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern). About the Role We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment. Key Responsibilities Act as the first point of contact for member queries across phone, email, web chat, and post. Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department. Process payments securely over the phone (card and direct debit). Administer and process important documents Log and forward regulatory complaints to the appropriate team. Maintain accurate member records and ensure all correspondence is correctly stored. Keep up to date with products, services, and internal systems to provide informed support. Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies. About You You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team! Key skills and qualities: Telephone based customer service is a must - ideally high volume A supportive team player with a positive, proactive approach Excellent written and verbal communication skills Strong attention to detail and accuracy Comfortable working in a fast-paced environment Confident using a range of computer systems and communication tools Ready to join a team where great service really matters? Apply today and start making a difference.
Mar 18, 2026
Full time
Customer Service Advisor Central Bristol (hybrid working available after first 1 - 2 months) Up to £26,000 per annum (depending on experience) Amazing benefits including: - Hybrid working: 3 days in the office, 2 days remote. - 25 days' holiday plus Bank Holidays - and your birthday off! - Discretionary annual bonus which can be up to 20% of your salary - Contributory pension scheme (up to 12%). - Private Medical Insurance (after probation). - Discounts on retail, hospitality, fitness, and training courses. - Regular socials, including Summer and Winter parties. Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern). About the Role We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment. Key Responsibilities Act as the first point of contact for member queries across phone, email, web chat, and post. Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department. Process payments securely over the phone (card and direct debit). Administer and process important documents Log and forward regulatory complaints to the appropriate team. Maintain accurate member records and ensure all correspondence is correctly stored. Keep up to date with products, services, and internal systems to provide informed support. Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies. About You You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team! Key skills and qualities: Telephone based customer service is a must - ideally high volume A supportive team player with a positive, proactive approach Excellent written and verbal communication skills Strong attention to detail and accuracy Comfortable working in a fast-paced environment Confident using a range of computer systems and communication tools Ready to join a team where great service really matters? Apply today and start making a difference.
Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working - Office Attendance Required 1-2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): 8:00am - 4:15pm 9:45am - 6:00pm 11:45am - 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environment Respond to customer complaints and queries via phone and email Investigate complaints thoroughly and provide clear, professional resolutions De-escalate challenging situations with empathy and professionalism Accurately log all interactions and maintain detailed case notes on internal systems Meet performance targets including response times, quality standards, and SLAs Escalate complex or high-risk complaints where necessary Work collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required Previous experience in a fast-paced call centre environment Proven experience handling customer complaints and escalations Confident managing high volumes of calls and email correspondence Strong written and verbal communication skills Excellent problem-solving and conflict resolution abilities Resilient, calm under pressure, and customer-focused Good IT skills and experience using CRM or case management systems Flexible to work rotational shifts and 1 in 3 weekends What's on Offer £12.71 per hour Hybrid working model Structured shift rota Supportive team environment Ongoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.
Mar 18, 2026
Full time
Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working - Office Attendance Required 1-2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): 8:00am - 4:15pm 9:45am - 6:00pm 11:45am - 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environment Respond to customer complaints and queries via phone and email Investigate complaints thoroughly and provide clear, professional resolutions De-escalate challenging situations with empathy and professionalism Accurately log all interactions and maintain detailed case notes on internal systems Meet performance targets including response times, quality standards, and SLAs Escalate complex or high-risk complaints where necessary Work collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required Previous experience in a fast-paced call centre environment Proven experience handling customer complaints and escalations Confident managing high volumes of calls and email correspondence Strong written and verbal communication skills Excellent problem-solving and conflict resolution abilities Resilient, calm under pressure, and customer-focused Good IT skills and experience using CRM or case management systems Flexible to work rotational shifts and 1 in 3 weekends What's on Offer £12.71 per hour Hybrid working model Structured shift rota Supportive team environment Ongoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Mar 17, 2026
Full time
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
Mar 13, 2026
Full time
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £13.33 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Mar 12, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £13.33 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Customer Service Advisor (Permanent Position) Location: Leeds (Hybrid - 3 days office / 2 days home after probation) Salary: 27,300 Start Date: 23rd March 2026 Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site. This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment. My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard. The Role This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions. You will: Handle inbound calls and written enquiries Take responsibility for resolving queries from start to finish Support customers with account-related enquiries Manage more detailed or sensitive issues with professionalism Use multiple systems confidently while speaking with customers Escalate issues where appropriate It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential. About You My client is looking for individuals who genuinely care about delivering excellent service. You will ideally have: Previous experience within a contact centre or fast-paced customer service environment Confidence handling more detailed or regulated enquiries Strong communication and listening skills Good IT skills and the ability to multitask A positive, team-oriented approach A willingness to learn and develop Resilience, professionalism and a proactive mindset will help you succeed in this role. What's on Offer Permanent, full-time position Structured training and comprehensive induction Ongoing support from experienced team leaders Clear progression pathways with salary increases linked to performance Hybrid working after probation Modern office environment in Leeds Benefits include: Competitive pension contribution Life assurance and income protection Private medical cover 25 days annual leave plus bank holidays Flexible benefits package Retail discount scheme Well-being support fund If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 12, 2026
Full time
Customer Service Advisor (Permanent Position) Location: Leeds (Hybrid - 3 days office / 2 days home after probation) Salary: 27,300 Start Date: 23rd March 2026 Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site. This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment. My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard. The Role This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions. You will: Handle inbound calls and written enquiries Take responsibility for resolving queries from start to finish Support customers with account-related enquiries Manage more detailed or sensitive issues with professionalism Use multiple systems confidently while speaking with customers Escalate issues where appropriate It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential. About You My client is looking for individuals who genuinely care about delivering excellent service. You will ideally have: Previous experience within a contact centre or fast-paced customer service environment Confidence handling more detailed or regulated enquiries Strong communication and listening skills Good IT skills and the ability to multitask A positive, team-oriented approach A willingness to learn and develop Resilience, professionalism and a proactive mindset will help you succeed in this role. What's on Offer Permanent, full-time position Structured training and comprehensive induction Ongoing support from experienced team leaders Clear progression pathways with salary increases linked to performance Hybrid working after probation Modern office environment in Leeds Benefits include: Competitive pension contribution Life assurance and income protection Private medical cover 25 days annual leave plus bank holidays Flexible benefits package Retail discount scheme Well-being support fund If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Focus Resourcing
Newcastle Upon Tyne, Tyne And Wear
Assessment day 5th of March Customer Service Advisor Location: Newcastle (Hybrid Working) Hours: Monday to Friday 10AM - 2:15PM Our prestigious client is urgently seeking additional customer service advisors for their busy team. Please be aware their is specific employment screening as below before applying. Pre-Employment Screening Due to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates. Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed. This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience. You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection. Key Responsibilities Manage a high volume of inbound calls in a professional, courteous, and timely manner. Identify customer needs and provide appropriate, accurate solutions or alternatives. Maintain accurate and up-to-date records of customer interactions within internal systems. Deliver a consistently high standard of customer service at all times. Work collaboratively with colleagues and other business areas to ensure effective resolution of queries. Candidate Profile Essential Requirements: GCSE Grade C/4 or above in English and Mathematics. Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions. Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively. The ability to remain calm and professional when working under pressure or handling challenging situations. What our client offers Competitive salary and annual discretionary bonus 25 days' annual leave, with buy/sell flexibility Pension contributions with employer matching Healthcare plans and life assurance Retailer discounts Flexible benefits scheme Employee Assistance Programme and digital GP service Paid volunteering days Referral bonus scheme
Mar 12, 2026
Full time
Assessment day 5th of March Customer Service Advisor Location: Newcastle (Hybrid Working) Hours: Monday to Friday 10AM - 2:15PM Our prestigious client is urgently seeking additional customer service advisors for their busy team. Please be aware their is specific employment screening as below before applying. Pre-Employment Screening Due to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates. Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed. This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience. You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection. Key Responsibilities Manage a high volume of inbound calls in a professional, courteous, and timely manner. Identify customer needs and provide appropriate, accurate solutions or alternatives. Maintain accurate and up-to-date records of customer interactions within internal systems. Deliver a consistently high standard of customer service at all times. Work collaboratively with colleagues and other business areas to ensure effective resolution of queries. Candidate Profile Essential Requirements: GCSE Grade C/4 or above in English and Mathematics. Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions. Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively. The ability to remain calm and professional when working under pressure or handling challenging situations. What our client offers Competitive salary and annual discretionary bonus 25 days' annual leave, with buy/sell flexibility Pension contributions with employer matching Healthcare plans and life assurance Retailer discounts Flexible benefits scheme Employee Assistance Programme and digital GP service Paid volunteering days Referral bonus scheme
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 12, 2026
Contractor
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Mar 11, 2026
Full time
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Customer Fraud Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Customer Fraud Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Customer Fraud Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Customer Fraud Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Customer Fraud Advisor. What You'll Be Doing As a Customer Fraud Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Customer Fraud Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training 2 weeks - Monday to Friday 9am to 6pm Grad Bay 4 weeks - Monday to Friday 10am to 7pm Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 11, 2026
Full time
Customer Fraud Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Customer Fraud Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Customer Fraud Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Customer Fraud Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Customer Fraud Advisor. What You'll Be Doing As a Customer Fraud Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Customer Fraud Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training 2 weeks - Monday to Friday 9am to 6pm Grad Bay 4 weeks - Monday to Friday 10am to 7pm Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Customer Service Advisor Our Tamworth based client is looking for a Customer Service Advisor to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers. As a Customer Service Advisor, you will need to have/be: Its essential you have previous customer service experience Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial Details: Salary : 26, 000 - 28, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers) Taking phone calls from end users Processing internet and email orders Filling all paperwork on to the in-house archive system Processing product sample requests Preparing quotes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's, Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Mar 11, 2026
Full time
Customer Service Advisor Our Tamworth based client is looking for a Customer Service Advisor to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers. As a Customer Service Advisor, you will need to have/be: Its essential you have previous customer service experience Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial Details: Salary : 26, 000 - 28, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers) Taking phone calls from end users Processing internet and email orders Filling all paperwork on to the in-house archive system Processing product sample requests Preparing quotes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's, Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships. Salary is between £26,000 to £28,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Advisor, you will: Manage assigned customer accounts, addressing requests and providing full support to External Sales Managers Handle inbound calls, reception overflow, and customer enquiries from internal teams and end users Process internet and email orders internal systems; input call wrap-up codes Prepare quotes, schemes, and process product sample requests Monitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer information Provide product information and basic technical support; maintain up-to-date product knowledge Set up customers for online ordering and provide administrative support to Area Sales Managers Liaise with carriers for deliveries, chase PODs, and manage warehouse discrepancies Conduct key account courtesy calls and update Excel spreadsheets for management reporting Collaborate with internal departments including Commercial, Quality, Bespoke, Marketing, Technical, and other departments As the Customer Service Advisor, you will have: Experience in customer service, this is essential (preferably in a fast-paced office environment) A warm, approachable, and professional manner with a passion for delivering excellent customer service The ability to remain calm and solution-focused when handling difficult queries Strong organisational skills and the ability to manage time and workload independently A high level of attention to detail and accuracy A working knowledge of Microsoft Office (Word, Outlook, Excel)
Mar 11, 2026
Full time
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships. Salary is between £26,000 to £28,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Advisor, you will: Manage assigned customer accounts, addressing requests and providing full support to External Sales Managers Handle inbound calls, reception overflow, and customer enquiries from internal teams and end users Process internet and email orders internal systems; input call wrap-up codes Prepare quotes, schemes, and process product sample requests Monitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer information Provide product information and basic technical support; maintain up-to-date product knowledge Set up customers for online ordering and provide administrative support to Area Sales Managers Liaise with carriers for deliveries, chase PODs, and manage warehouse discrepancies Conduct key account courtesy calls and update Excel spreadsheets for management reporting Collaborate with internal departments including Commercial, Quality, Bespoke, Marketing, Technical, and other departments As the Customer Service Advisor, you will have: Experience in customer service, this is essential (preferably in a fast-paced office environment) A warm, approachable, and professional manner with a passion for delivering excellent customer service The ability to remain calm and solution-focused when handling difficult queries Strong organisational skills and the ability to manage time and workload independently A high level of attention to detail and accuracy A working knowledge of Microsoft Office (Word, Outlook, Excel)
Path2 Solutions are partnering with a leading global technology and services client to hire Inbound Sales Advisors to join its fantastic team in Rotherham. Inbound Sales Advisors will be a vital part of our team and daily responsibilities will include answering calls from existing customers who are within the final 6 months of their contract and upselling and cross selling our products and services to the customer, always ensure a professional and polite call manner, be able to use you own initiative to review customer accounts and identify potential sales and retention opportunities and meeting KPIs and targets set. Successful candidates will be joining a market leader in its field and as a result will receive the below benefits Benefits: Competitive salary Paid breaks Generous annual leave allowance Strong focus on career progression Market leading company in its field Free onsite parking Discounts in local high street stores Pay from: 25,480.00 to 26,196.00 per annum Shifts: Full time only, Permanent 42.5 hours per week
Mar 11, 2026
Full time
Path2 Solutions are partnering with a leading global technology and services client to hire Inbound Sales Advisors to join its fantastic team in Rotherham. Inbound Sales Advisors will be a vital part of our team and daily responsibilities will include answering calls from existing customers who are within the final 6 months of their contract and upselling and cross selling our products and services to the customer, always ensure a professional and polite call manner, be able to use you own initiative to review customer accounts and identify potential sales and retention opportunities and meeting KPIs and targets set. Successful candidates will be joining a market leader in its field and as a result will receive the below benefits Benefits: Competitive salary Paid breaks Generous annual leave allowance Strong focus on career progression Market leading company in its field Free onsite parking Discounts in local high street stores Pay from: 25,480.00 to 26,196.00 per annum Shifts: Full time only, Permanent 42.5 hours per week
