We re growing and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester . If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator , you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence, resilience, and a hunger to succeed Tech-savvy with excellent admin and communication skills Full UK driving licence Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich Similar Job Titles: Customer Service, Call Operator, Telesales Operator, Customer Advisor For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Apr 06, 2026
Seasonal
We re growing and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester . If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator , you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence, resilience, and a hunger to succeed Tech-savvy with excellent admin and communication skills Full UK driving licence Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich Similar Job Titles: Customer Service, Call Operator, Telesales Operator, Customer Advisor For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Customer Support Advisor (Farming / Agri) Salary: Circa £32,000 + commission Job Type: Full-time, Permanent About the role We re working with a growing agri business supporting farmers across the UK and beyond, and they re looking for a Customer Support Advisor to join their team. This is a busy, customer-focused role where you ll be the first point of contact for people working in the farming and agriculture sector. You ll spend your day handling a high volume of incoming calls and web chats, helping farmers with queries and guiding them through how to get the most from the system. If you understand farming, enjoy speaking to people, and are comfortable in a fast-paced environment, this is a great opportunity to move into a stable, office-based role within the agriculture industry. What you ll be doing Handle a high volume of inbound calls and web chat enquiries from farmers and agri customers Support users across the farming and agriculture sector with day-to-day queries Guide farmers step-by-step, helping them use the system effectively Explain features in a simple, practical way that makes sense for real farm use Troubleshoot issues and provide clear, helpful solutions Build strong relationships with customers in the agri and farming community Work towards targets around response times and customer satisfaction Share feedback from farmers to help improve the service and overall experience What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef or general farm experience) Experience in a customer support, call centre, or customer-facing role Comfortable handling a high volume of calls and web chats Confident communicator who can explain things clearly and simply Patient, helpful, and good at problem-solving Organised and able to manage multiple conversations at once Comfortable using systems, CRM tools, and digital platforms A team player with a down-to-earth approach The ability to attend farmers shows throughout the summer What s on offer Salary up to £32,000 plus commission Hybrid working, own transport required due to office location A supportive team environment within a growing agri business The chance to work closely with farmers and make a real impact day-to-day Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 06, 2026
Full time
Customer Support Advisor (Farming / Agri) Salary: Circa £32,000 + commission Job Type: Full-time, Permanent About the role We re working with a growing agri business supporting farmers across the UK and beyond, and they re looking for a Customer Support Advisor to join their team. This is a busy, customer-focused role where you ll be the first point of contact for people working in the farming and agriculture sector. You ll spend your day handling a high volume of incoming calls and web chats, helping farmers with queries and guiding them through how to get the most from the system. If you understand farming, enjoy speaking to people, and are comfortable in a fast-paced environment, this is a great opportunity to move into a stable, office-based role within the agriculture industry. What you ll be doing Handle a high volume of inbound calls and web chat enquiries from farmers and agri customers Support users across the farming and agriculture sector with day-to-day queries Guide farmers step-by-step, helping them use the system effectively Explain features in a simple, practical way that makes sense for real farm use Troubleshoot issues and provide clear, helpful solutions Build strong relationships with customers in the agri and farming community Work towards targets around response times and customer satisfaction Share feedback from farmers to help improve the service and overall experience What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef or general farm experience) Experience in a customer support, call centre, or customer-facing role Comfortable handling a high volume of calls and web chats Confident communicator who can explain things clearly and simply Patient, helpful, and good at problem-solving Organised and able to manage multiple conversations at once Comfortable using systems, CRM tools, and digital platforms A team player with a down-to-earth approach The ability to attend farmers shows throughout the summer What s on offer Salary up to £32,000 plus commission Hybrid working, own transport required due to office location A supportive team environment within a growing agri business The chance to work closely with farmers and make a real impact day-to-day Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 06, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 06, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Birmingham, Woking, Manchester, London# Senior S/4HANA EWM and WM ConsultantAs an SAP S4/HANA Extended Warehouse Management and Warehouse Management consultant, you will work as part of a great team shaping and delivering the latest processes and solutions to a wide and varied set of clients, across many different industry sectors. You will be seen as a thought leader for the design to support business operations and a person to build on today's SAP platform, driving forward with latest technology (GenAI, Digital twin, automation).Working alongside Capgemini's team of specialists in our Supply Chain Management Capability in delivering innovative projects to our existing and new clients, you will also have opportunities to develop our pipeline for future projects, especially in the Warehouse Management landscape.This role is a unique chance to work with the latest technologies, for example: S/4HANA, IoT, UI5, Digital, Cloud and Mobile, helping Clients renew their enterprise as they move through their transformation journeys.You will be working on single or multiple project lifecycles, at any or all stages, from shaping the transformation roadmap, through agile delivery to post go live support.Your knowledge of core Warehousing management solutions will allow you to shape, build and deliver solutions in your functional area as well as contribute to the growth of the SAP SCM Capability.As part of the role, you will have access to enhance your consulting, functional and technical skills, through Capgemini learning and development, and the latest industry recognised certifications. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA(R) certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: Identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Functional Consulting and Solution Design: Provide expert functional consulting within SAP S/4HANA EWM and WM projects, translating business requirements and use cases into detailed solution designs. Analyse business needs and design SAP LE/WM and EWM solutions, ensuring alignment with industry best practices and standards.Project Leadership and Delivery: Lead and participate in full project lifecycle delivery, including system upgrades, enhancements, and new deployments in SAP LE/WM and EWM. Collaborate in cross-functional, agile, and distributed teams, working across various stages of supply chain management projects and contributing proactively.Client Engagement and Trusted Advisory: Build and maintain strong relationships with client stakeholders, positioning yourself as a trusted advisor. Provide thought leadership by identifying and aligning SAP solutions and new capabilities with customer requirements.Industry Expertise and Continuous Learning: Stay at the forefront of learning new SAP industry capabilities, ensuring you are equipped to support global clients and lead-edge projects. Engage with experienced SAP consultants and develop your knowledge of solutions within the SAP portfolio and supporting products recognised across industries.Configuration and Integration: Configure SAP systems to support logistics and warehouse processes, ensuring seamless integration with other SAP modules. Explore and identify new S/4 user interfaces and capabilities that enhance business solutions.Team Collaboration and Development: Work collaboratively within a team and across various business units, supporting colleagues and contributing to team success. Support junior team members, providing guidance and gaining leadership experience through mentorship.Commercial and Contractual Awareness: Maintain awareness of commercial and contractual considerations when delivering client projects, ensuring alignment with business goals.Career Development: Actively develop your career through ongoing training, networking, and contributing to the growth of the practice, with a focus on EWM and WM initiatives. Utilise unlimited training resources and coaching opportunities to enhance your skills and professional growth.You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Extensive SAP Consulting Experience: Proven experience in SAP S/4HANA or ECC, specialising in both EWM and WM, with a background in Inventory Management (IM) and Stock Room Management being advantageous. End-to-End Implementation Expertise: Demonstrated experience in multiple full lifecycle design and implementation programmes within S/4HANA or ECC, specifically in logistics execution and warehouse management. Solution Design and Optimisation: Skilled in designing and optimising logistics, warehouse processes, and warehouse organisation structures to meet varied business requirements, ensuring efficient and effective solutions. Technical Proficiency: Hands-on experience with advanced and basic EWM capabilities including: + Inbound processing and putaway with Quality integration. + Internal warehouse processing, physical inventory, and internal stock movements. + Production integration and outbound processing including wave picking and staging. + Integration with external systems such as 3PLs or warehouse control systems. SAP Module Integration Knowledge: Strong understanding of how EWM and WM integrate with other SAP modules and applications such as Quality Management, Manufacturing, Transportation Management, and Material Flow Systems. Fiori and Mobile Solutions Expertise: Proficient in the use and configuration of Fiori applications within the LE/WM and EWM areas, with knowledge of mobile functionalities that support warehouse processes. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine
Apr 05, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Birmingham, Woking, Manchester, London# Senior S/4HANA EWM and WM ConsultantAs an SAP S4/HANA Extended Warehouse Management and Warehouse Management consultant, you will work as part of a great team shaping and delivering the latest processes and solutions to a wide and varied set of clients, across many different industry sectors. You will be seen as a thought leader for the design to support business operations and a person to build on today's SAP platform, driving forward with latest technology (GenAI, Digital twin, automation).Working alongside Capgemini's team of specialists in our Supply Chain Management Capability in delivering innovative projects to our existing and new clients, you will also have opportunities to develop our pipeline for future projects, especially in the Warehouse Management landscape.This role is a unique chance to work with the latest technologies, for example: S/4HANA, IoT, UI5, Digital, Cloud and Mobile, helping Clients renew their enterprise as they move through their transformation journeys.You will be working on single or multiple project lifecycles, at any or all stages, from shaping the transformation roadmap, through agile delivery to post go live support.Your knowledge of core Warehousing management solutions will allow you to shape, build and deliver solutions in your functional area as well as contribute to the growth of the SAP SCM Capability.As part of the role, you will have access to enhance your consulting, functional and technical skills, through Capgemini learning and development, and the latest industry recognised certifications. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA(R) certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: Identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Functional Consulting and Solution Design: Provide expert functional consulting within SAP S/4HANA EWM and WM projects, translating business requirements and use cases into detailed solution designs. Analyse business needs and design SAP LE/WM and EWM solutions, ensuring alignment with industry best practices and standards.Project Leadership and Delivery: Lead and participate in full project lifecycle delivery, including system upgrades, enhancements, and new deployments in SAP LE/WM and EWM. Collaborate in cross-functional, agile, and distributed teams, working across various stages of supply chain management projects and contributing proactively.Client Engagement and Trusted Advisory: Build and maintain strong relationships with client stakeholders, positioning yourself as a trusted advisor. Provide thought leadership by identifying and aligning SAP solutions and new capabilities with customer requirements.Industry Expertise and Continuous Learning: Stay at the forefront of learning new SAP industry capabilities, ensuring you are equipped to support global clients and lead-edge projects. Engage with experienced SAP consultants and develop your knowledge of solutions within the SAP portfolio and supporting products recognised across industries.Configuration and Integration: Configure SAP systems to support logistics and warehouse processes, ensuring seamless integration with other SAP modules. Explore and identify new S/4 user interfaces and capabilities that enhance business solutions.Team Collaboration and Development: Work collaboratively within a team and across various business units, supporting colleagues and contributing to team success. Support junior team members, providing guidance and gaining leadership experience through mentorship.Commercial and Contractual Awareness: Maintain awareness of commercial and contractual considerations when delivering client projects, ensuring alignment with business goals.Career Development: Actively develop your career through ongoing training, networking, and contributing to the growth of the practice, with a focus on EWM and WM initiatives. Utilise unlimited training resources and coaching opportunities to enhance your skills and professional growth.You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Extensive SAP Consulting Experience: Proven experience in SAP S/4HANA or ECC, specialising in both EWM and WM, with a background in Inventory Management (IM) and Stock Room Management being advantageous. End-to-End Implementation Expertise: Demonstrated experience in multiple full lifecycle design and implementation programmes within S/4HANA or ECC, specifically in logistics execution and warehouse management. Solution Design and Optimisation: Skilled in designing and optimising logistics, warehouse processes, and warehouse organisation structures to meet varied business requirements, ensuring efficient and effective solutions. Technical Proficiency: Hands-on experience with advanced and basic EWM capabilities including: + Inbound processing and putaway with Quality integration. + Internal warehouse processing, physical inventory, and internal stock movements. + Production integration and outbound processing including wave picking and staging. + Integration with external systems such as 3PLs or warehouse control systems. SAP Module Integration Knowledge: Strong understanding of how EWM and WM integrate with other SAP modules and applications such as Quality Management, Manufacturing, Transportation Management, and Material Flow Systems. Fiori and Mobile Solutions Expertise: Proficient in the use and configuration of Fiori applications within the LE/WM and EWM areas, with knowledge of mobile functionalities that support warehouse processes. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine
We're looking for a confident and compassionate Customer Service Advisor to join our client's team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an FCA regulated environment or with customer data Strong communication and customer service skills Ability to support customers through sensitive conversations with empathy High attention to detail and accuracy when processing information Confidence using multiple IT systems Ability to work independently as well as collaboratively within a supportive team Working pattern Monday to Friday, daytime hours Initially office based After three months of satisfactory performance, hybrid working becomes available: 2 days in the office 3 days working from home Option to work additional office days if preferred Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 03, 2026
Full time
We're looking for a confident and compassionate Customer Service Advisor to join our client's team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an FCA regulated environment or with customer data Strong communication and customer service skills Ability to support customers through sensitive conversations with empathy High attention to detail and accuracy when processing information Confidence using multiple IT systems Ability to work independently as well as collaboratively within a supportive team Working pattern Monday to Friday, daytime hours Initially office based After three months of satisfactory performance, hybrid working becomes available: 2 days in the office 3 days working from home Option to work additional office days if preferred Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 01, 2026
Full time
Export Sales Advisor Our client is seeking a driven and enthusiastic Export Sales Advisor to join their team in Rotherham. In this role, you will be instrumental in increasing export sales revenue and profitability through exceptional customer service and efficient sales functions. You will also provide vital administrative support to the Export Manager and the Export Team. Key Responsibilities: Process sales enquiries and orders efficiently, ensuring a smooth sales experience for customers. Handle inbound sales inquiries via telephone, email, and online platforms for both existing clients and prospects. Source items from suppliers as needed. Maintain high standards of administration and customer service to maximise profitability and service levels. Progress customer orders to ensure prompt delivery, providing outstanding updates to customers. Develop a deep understanding of customer needs, collaborating with the Export Sales Manager to maximise every opportunity. Foster key relationships by working closely with the Export Sales Manager, Export Team, Warehouse Team, and Export customers. Essential Skills: Knowledge of international trade regulations and export documentation Previous sales/sales administration experience Excellent communication skills, including a professional telephone manner and good interpersonal skills. Team player with the ability to liaise closely with internal colleagues and external contacts. Good commercial awareness, including knowledge of sales procedures, net & gross profit, and purchasing costs. Exceptional organisational and prioritisation skills to manage workloads effectively. Proficient in Microsoft Excel, Outlook, and Word. Strong negotiating skills and experience. Ability to nurture key customer relationships to grow their accounts. A second language is an advantage. Our client offers a supportive workplace culture where your contributions are valued, and your growth is encouraged. Working Hours are Monday to Friday 8:30am - 5:30pm If you are looking to grow your career in export sales and enjoy working in a dynamic environment, we would love to hear from you. If your skills and experience are a match, please apply with your CV today! Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
Mar 24, 2026
Full time
Customer Service Advisor Burton-on-Trent £13 per hour Monday to Friday, 9:00am - 5:30pm (Office-Based) We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team. This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry. The Role Handling inbound customer calls in a professional and friendly manner Assisting customers with travel enquiries and bookings Providing accurate information on travel options, pricing, and availability Managing bookings and maintaining up-to-date customer records Delivering a high level of customer service at all times About You Previous experience in a customer service role (call centre experience desirable) Confident telephone manner with excellent communication skills Good IT skills, including experience with systems such as Microsoft Teams Comfortable using a softphone system Strong attention to detail and the ability to multitask A positive, team-focused attitude What's on Offer £13 per hour Monday to Friday hours - no weekends Friendly and supportive office environment Opportunity to develop within the travel sector If you're looking for your next customer service role and want to join a growing business, we'd love to hear from you. Apply today or contact us for more information.
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Mar 19, 2026
Seasonal
Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)
Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Mar 10, 2026
Full time
Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams
Customer Service Advisor Northampton (NN5) Office based position 8am-5pm or 9am-6pm or 11am-8pm (weekend availability required) Range of shifts available Hourly rate - 12.21ph Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties Inbound customer calls relating to queries around the delivery of their goods Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location Booking in deliveries with customers Writing emails to customers Updating and maintaining the database with address details, or updates on the query The Candidate Exceptional customer service skills Exceptional communication skills both written and verbal MS Office - Word and Email Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now!
Mar 10, 2026
Full time
Customer Service Advisor Northampton (NN5) Office based position 8am-5pm or 9am-6pm or 11am-8pm (weekend availability required) Range of shifts available Hourly rate - 12.21ph Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties Inbound customer calls relating to queries around the delivery of their goods Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location Booking in deliveries with customers Writing emails to customers Updating and maintaining the database with address details, or updates on the query The Candidate Exceptional customer service skills Exceptional communication skills both written and verbal MS Office - Word and Email Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now!
This automotive company with offices in Leeds is looking to appoint an experienced Customer Service Advisor to join their busy customer service team. The successful candidate will have a strong customer service background and be passionate about delivering exceptional customer care to their customers. Working in this hybrid-based role, the customer service advisor will support with a range of tasks from new account set ups to renewals alongside updating and maintaining accurate records. Key duties will include; Manage a high volume of inbound calls and email enquiries, providing exceptional customer service Act as the first point of contact, resolving enquiries efficiently and professionally Complete administrative tasks accurately Work with the Accounts team to manage customers' accounts Maintain accurate records and update systems promptly to meet agreed deadlines Working 9-5.30 Monday-Friday this 12-month FTC Maternity cover is to start immediately; the successful applicant will have; 2-4 years customer service experience Excellent verbal and written communication skills Strong problem-solving skills High attention to detail and accuracy Well-organised with the ability to prioritise workloads effectively Positive, enthusiastic approach Proficient in Microsoft Office, particularly Excel, with the ability to analyse data and identify trends. Strong interpersonal and influencing skills This is a great opportunity to join a vibrant and engaging organisation, this 12-month FTC is to start immediately, if you hold outstanding customer service skills and can commit to this contract please submit your CV for review. Please note if you do not hear from us within 7 days, your application has been unsuccessful.
Feb 24, 2026
Contractor
This automotive company with offices in Leeds is looking to appoint an experienced Customer Service Advisor to join their busy customer service team. The successful candidate will have a strong customer service background and be passionate about delivering exceptional customer care to their customers. Working in this hybrid-based role, the customer service advisor will support with a range of tasks from new account set ups to renewals alongside updating and maintaining accurate records. Key duties will include; Manage a high volume of inbound calls and email enquiries, providing exceptional customer service Act as the first point of contact, resolving enquiries efficiently and professionally Complete administrative tasks accurately Work with the Accounts team to manage customers' accounts Maintain accurate records and update systems promptly to meet agreed deadlines Working 9-5.30 Monday-Friday this 12-month FTC Maternity cover is to start immediately; the successful applicant will have; 2-4 years customer service experience Excellent verbal and written communication skills Strong problem-solving skills High attention to detail and accuracy Well-organised with the ability to prioritise workloads effectively Positive, enthusiastic approach Proficient in Microsoft Office, particularly Excel, with the ability to analyse data and identify trends. Strong interpersonal and influencing skills This is a great opportunity to join a vibrant and engaging organisation, this 12-month FTC is to start immediately, if you hold outstanding customer service skills and can commit to this contract please submit your CV for review. Please note if you do not hear from us within 7 days, your application has been unsuccessful.
Private Banking & Wealth Management Executive Barclays London Working as a Barclays Private Banking & Wealth Management Executive, you will be assisting the Private Banker / Wealth Managers in acquiring, servicing, and retaining clients to deliver overall business objectives. You will become a key point of contact for the client for day-to-day operational matters. In your new role you will assist the Private Banker / Wealth Manager in marketing products to clients and support the Pod/ team/ business in the delivery of its targets and goals. To be successful as a Private Banking & Wealth Management Executive, you should have experience with Sound knowledge of banking, operational procedures, risk management, lending and understanding of security requirement Ability to demonstrate integrity and adherence to regulatory policies and procedures. An understanding of financial services Risk and Control procedures Experience in managing client relationship Experience in dealing with senior stakeholders Experience in preparing for client facing meetings relating to banking proposition, investments and annual reviews Relevant client facing experience in a Private Banking/Wealth Management or similar role Excellent organisational skills and attention to detail, ensuring accuracy and efficiency in all administrative tasks and client communications. Technically minded with strong PC skills (Word, Excel, Power point) Good communicator with the ability to engage across a broad client demographic Strong interpersonal and communication skills, with the ability to develop trusted relationships with clients and internal teams across various cultures and backgrounds. 1 European Language or Russian, Hebrew, Turkish, Arabic required Some other highly valued skills may include: Assist the Private Banker/Wealth Manager in administration and management of day-today administration on client relationships including payments, banking enquiries, attending meetings (to observe/take notes), preparation of file notes, drafting of letters and other documentation, annual client reviews, etc all overseen and signed-off by the Private Banker/Wealth Manager. Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations, Business Management and other business stakeholders to ensure delivery, resolve issues and reduce / remove errors. Good overall knowledge of Barclays Private Bank/Barclays Wealth information systems Understanding of regulatory framework Taking responsibility for any remediation activities, administrative and/or governance tasks as required by client/business activity where appropriate. A strong, up to date understanding of the general financial markets dynamics and current financial concepts. A high aptitude and understanding of the digital landscape, with the ability to effectively support client's changing needs in this area Adaptability and resilience to manage multiple priorities and changing demands in a fast-paced environment. Demonstrated initiative and capacity for independent problem-solving, while ensuring appropriate escalation where required. Willingness to participate in team projects and contribute to a collaborative and supportive team culture. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To assist relationship managers to effectively manage their client portfolios and optimise the client experience. Accountabilities Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials. Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication. Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities. Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions. Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations. Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries. Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager. Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences. Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services. Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees. Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 21, 2026
Full time
Private Banking & Wealth Management Executive Barclays London Working as a Barclays Private Banking & Wealth Management Executive, you will be assisting the Private Banker / Wealth Managers in acquiring, servicing, and retaining clients to deliver overall business objectives. You will become a key point of contact for the client for day-to-day operational matters. In your new role you will assist the Private Banker / Wealth Manager in marketing products to clients and support the Pod/ team/ business in the delivery of its targets and goals. To be successful as a Private Banking & Wealth Management Executive, you should have experience with Sound knowledge of banking, operational procedures, risk management, lending and understanding of security requirement Ability to demonstrate integrity and adherence to regulatory policies and procedures. An understanding of financial services Risk and Control procedures Experience in managing client relationship Experience in dealing with senior stakeholders Experience in preparing for client facing meetings relating to banking proposition, investments and annual reviews Relevant client facing experience in a Private Banking/Wealth Management or similar role Excellent organisational skills and attention to detail, ensuring accuracy and efficiency in all administrative tasks and client communications. Technically minded with strong PC skills (Word, Excel, Power point) Good communicator with the ability to engage across a broad client demographic Strong interpersonal and communication skills, with the ability to develop trusted relationships with clients and internal teams across various cultures and backgrounds. 1 European Language or Russian, Hebrew, Turkish, Arabic required Some other highly valued skills may include: Assist the Private Banker/Wealth Manager in administration and management of day-today administration on client relationships including payments, banking enquiries, attending meetings (to observe/take notes), preparation of file notes, drafting of letters and other documentation, annual client reviews, etc all overseen and signed-off by the Private Banker/Wealth Manager. Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations, Business Management and other business stakeholders to ensure delivery, resolve issues and reduce / remove errors. Good overall knowledge of Barclays Private Bank/Barclays Wealth information systems Understanding of regulatory framework Taking responsibility for any remediation activities, administrative and/or governance tasks as required by client/business activity where appropriate. A strong, up to date understanding of the general financial markets dynamics and current financial concepts. A high aptitude and understanding of the digital landscape, with the ability to effectively support client's changing needs in this area Adaptability and resilience to manage multiple priorities and changing demands in a fast-paced environment. Demonstrated initiative and capacity for independent problem-solving, while ensuring appropriate escalation where required. Willingness to participate in team projects and contribute to a collaborative and supportive team culture. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To assist relationship managers to effectively manage their client portfolios and optimise the client experience. Accountabilities Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials. Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication. Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities. Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions. Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations. Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries. Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager. Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences. Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services. Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees. Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Private Banking Executive (Russian and/or Mandarin speaking) Barclays London. Working as a Barclays Private Banking Executive, you will assist the Private Banker / Wealth Manager in acquiring, servicing, and retaining clients to deliver overall business objectives. You will act as a key point of contact for clients on day-to-day operational matters and support the team / business in achieving its targets and goals. In this role, you will also assist with marketing banking and investment products to clients. To be successful as a Private Banking & Wealth Management Executive, you should have experience with: • Managing client relationships, including engagement with senior stakeholders, and building trusted relationships across diverse clients and internal teams • Sound knowledge of banking products, operational procedures, risk management, lending, and security requirements • Adherence to regulatory and compliance frameworks, including KYC/AML, governance, and Risk and Control procedures • Preparing for client-facing meetings and delivering high-quality client support, including correspondence, documentation, and annual reviews • Experience in a Private Banking, Wealth Management, or similar client-facing environment • Excellent organisational skills, attention to detail, and accuracy in administrative and operational tasks • Technically proficient with PC applications (Word, Excel, PowerPoint) • Fluency in either Russian and/or Mandarin. Candidates that do not meet the language requirements will not be considered. Some other highly valued skills may include: • Proactively managing day-to-day client administration and operational tasks, resolving issues, and ensuring smooth delivery in collaboration with Operations, Business Management, and other stakeholders • Strong commercial awareness and understanding of financial markets, products, and trends affecting HNW/UHNW clients • Ability to leverage digital tools and platforms to support clients' evolving needs • Adaptability, resilience, and ability to manage multiple priorities in a fast-paced, changing environment • Initiative and independent problem-solving, with appropriate escalation where required • Willingness to contribute to team projects and foster a collaborative, supportive team culture You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To assist relationship managers to effectively manage their client portfolios and optimise the client experience. Accountabilities Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials. Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication. Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities. Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions. Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations. Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries. Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager. Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences. Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services. Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees. Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 21, 2026
Full time
Private Banking Executive (Russian and/or Mandarin speaking) Barclays London. Working as a Barclays Private Banking Executive, you will assist the Private Banker / Wealth Manager in acquiring, servicing, and retaining clients to deliver overall business objectives. You will act as a key point of contact for clients on day-to-day operational matters and support the team / business in achieving its targets and goals. In this role, you will also assist with marketing banking and investment products to clients. To be successful as a Private Banking & Wealth Management Executive, you should have experience with: • Managing client relationships, including engagement with senior stakeholders, and building trusted relationships across diverse clients and internal teams • Sound knowledge of banking products, operational procedures, risk management, lending, and security requirements • Adherence to regulatory and compliance frameworks, including KYC/AML, governance, and Risk and Control procedures • Preparing for client-facing meetings and delivering high-quality client support, including correspondence, documentation, and annual reviews • Experience in a Private Banking, Wealth Management, or similar client-facing environment • Excellent organisational skills, attention to detail, and accuracy in administrative and operational tasks • Technically proficient with PC applications (Word, Excel, PowerPoint) • Fluency in either Russian and/or Mandarin. Candidates that do not meet the language requirements will not be considered. Some other highly valued skills may include: • Proactively managing day-to-day client administration and operational tasks, resolving issues, and ensuring smooth delivery in collaboration with Operations, Business Management, and other stakeholders • Strong commercial awareness and understanding of financial markets, products, and trends affecting HNW/UHNW clients • Ability to leverage digital tools and platforms to support clients' evolving needs • Adaptability, resilience, and ability to manage multiple priorities in a fast-paced, changing environment • Initiative and independent problem-solving, with appropriate escalation where required • Willingness to contribute to team projects and foster a collaborative, supportive team culture You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To assist relationship managers to effectively manage their client portfolios and optimise the client experience. Accountabilities Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials. Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication. Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities. Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions. Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations. Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries. Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager. Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences. Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services. Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees. Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
