Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Apr 30, 2026
Full time
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Customer Care Advisor - Temporary (1 Month) - £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1 month assignment, working on-site Monday to Friday, 9:00am-5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record keeping and follow up Skills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage
Apr 30, 2026
Full time
Customer Care Advisor - Temporary (1 Month) - £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1 month assignment, working on-site Monday to Friday, 9:00am-5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record keeping and follow up Skills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage
Customer Service Supervisor Location: High Wycombe Salary: Competitive (DOE) Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role? I m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12. This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team. The Role As Customer Service Supervisor, you ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity. You ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey. With a product portfolio of over 35,000 items, you ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key. Key Responsibilities Support the Customer Service Manager in leading a team of 12 Coach and mentor team members to achieve targets Drive high levels of customer satisfaction across all interactions Oversee order processing, queries and account management Handle escalated queries and complaints effectively Collaborate with sales teams to strengthen customer relationships Identify and maximise cross-selling and upselling opportunities Contribute to ongoing process improvements About You Experience in a Customer Service Team Leader or Supervisor role (or ready to step up) Strong leadership and communication skills Experience in a fast-paced, commercial environment Comfortable working closely with sales teams Proactive, organised and results-driven Experience within a medical, technical or product-led environment would be advantageous, but not essential.
Apr 30, 2026
Full time
Customer Service Supervisor Location: High Wycombe Salary: Competitive (DOE) Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role? I m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12. This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team. The Role As Customer Service Supervisor, you ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity. You ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey. With a product portfolio of over 35,000 items, you ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key. Key Responsibilities Support the Customer Service Manager in leading a team of 12 Coach and mentor team members to achieve targets Drive high levels of customer satisfaction across all interactions Oversee order processing, queries and account management Handle escalated queries and complaints effectively Collaborate with sales teams to strengthen customer relationships Identify and maximise cross-selling and upselling opportunities Contribute to ongoing process improvements About You Experience in a Customer Service Team Leader or Supervisor role (or ready to step up) Strong leadership and communication skills Experience in a fast-paced, commercial environment Comfortable working closely with sales teams Proactive, organised and results-driven Experience within a medical, technical or product-led environment would be advantageous, but not essential.
Customer Care Coordinator Client: Dormeo (via Konecta Group) Job Title: Customer Care Coordinator (CCC) Salary: £25,584, OTE (£12.30 p/h) standard hours Out of Hours opportunity: £14.55 p/h 10 pm to 8 am Location: Ringwood, Konecta Group - Hybrid working after graduation from academy Hours: 40 paid hours per week Shifts: 8:00 am - 4:30 pm 9:00 am - 5:30 pm 9:30 am - 6:00 pm 10:30 am - 7:00 pm 11:30 am - 8:00 pm 1:30 pm - 10:00 pm 10:00 pm - 8:00 am (Out of Hours) Operating Hours: Monday - Friday 8 am - 8 pm; Saturday & Sunday 9 am - 1 pm; Order line 24 hour coverage Main Purpose of Role This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an inbound contact centre position that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves managing emails and various other so called back office tasks. Full training is provided for all elements of the role. Key Responsibilities Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner. Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Upselling and cross selling on every opportunity presented in order to increase revenue. Identify and maximise sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products. Place customer orders and resolve all customer enquiries at first point of contact efficiently. Embrace Company core values for respect and equality for all those we come into contact with and provide world class service at all times. Take ownership of personal development and performance. Work as a team in a fast paced target driven environment. Skills Requirements Outstanding verbal and written communication skills. Confident and professional telephone manner. A natural ability to build rapport with internal and external customers. Strong problem solving capabilities and a keen attention to detail. Proficiency in IT systems, including customer relationship management (CRM) tools. A proactive and caring attitude and the ability to manage time efficiently in a fast paced environment. Punctual and reliable. Who is Konecta Group? Leading the way in Customer Interaction & process management, Konecta Group is an international outsourced customer service provider with 50,000 staff worldwide across 112 sites. Our clients employ us to communicate with their customers in the most effective ways - on the phone, via email, on the web through live chat or any social media channels. Learn more here: Who are Dormeo? Dormeo has been bringing the highest quality memory foam mattresses directly to people s homes for over 20 years, becoming one of Europe s most trusted bedding brands. Our passion is for everybody to sleep on the best mattress they can afford. Dormeo mattresses are made for everybody, every bedroom and every budget. The company prides itself on using its patented technology to deliver exceptional quality, value and customer satisfaction. Dormeo is committed to sustainability and customer service excellence. Learn more here: Why work for us? (Available to perm employees) Konecta working culture of fun and sociable team environment. 50 percent discount on bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood). Pension Scheme with Standard Life. Eye test vouchers and discounts. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally). Involvement with local charities and fundraising days. Campaign specific benefits including discounts, incentives and prizes. Recommend a friend scheme paid reward of £500. Apprenticeship qualifications and career flight path schemes. Recognition and rewards via Perkbox. Free car parking. Weekly dress down day. Free fruit. Cycle to work scheme. Position in Organisation The CCC reports directly into the Team Manager, who in turn reports into the Account Manager and will have various support from colleagues nearby which will always be on hand. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. The Dormeo call centre will be open: Customer Services Hours - Monday - Friday 8 am - 8 pm; Saturday and Sunday 9 am - 1 pm. Order line: 24 hour coverage. Systems & Training Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act (DPA), the Konecta Quality Management System and all other systems and soft skills training. Employment Basis Depending on suitability, CCC s will be employed as Temps or Perms with the possibility of a permanent position in all cases. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help raise the bar in terms of customer experience. Across the campaign the team will have SMART objectives communicated by the Customer Experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties, with the added responsibility being rewarded with a salary increase.
Apr 30, 2026
Full time
Customer Care Coordinator Client: Dormeo (via Konecta Group) Job Title: Customer Care Coordinator (CCC) Salary: £25,584, OTE (£12.30 p/h) standard hours Out of Hours opportunity: £14.55 p/h 10 pm to 8 am Location: Ringwood, Konecta Group - Hybrid working after graduation from academy Hours: 40 paid hours per week Shifts: 8:00 am - 4:30 pm 9:00 am - 5:30 pm 9:30 am - 6:00 pm 10:30 am - 7:00 pm 11:30 am - 8:00 pm 1:30 pm - 10:00 pm 10:00 pm - 8:00 am (Out of Hours) Operating Hours: Monday - Friday 8 am - 8 pm; Saturday & Sunday 9 am - 1 pm; Order line 24 hour coverage Main Purpose of Role This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an inbound contact centre position that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves managing emails and various other so called back office tasks. Full training is provided for all elements of the role. Key Responsibilities Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner. Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Upselling and cross selling on every opportunity presented in order to increase revenue. Identify and maximise sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products. Place customer orders and resolve all customer enquiries at first point of contact efficiently. Embrace Company core values for respect and equality for all those we come into contact with and provide world class service at all times. Take ownership of personal development and performance. Work as a team in a fast paced target driven environment. Skills Requirements Outstanding verbal and written communication skills. Confident and professional telephone manner. A natural ability to build rapport with internal and external customers. Strong problem solving capabilities and a keen attention to detail. Proficiency in IT systems, including customer relationship management (CRM) tools. A proactive and caring attitude and the ability to manage time efficiently in a fast paced environment. Punctual and reliable. Who is Konecta Group? Leading the way in Customer Interaction & process management, Konecta Group is an international outsourced customer service provider with 50,000 staff worldwide across 112 sites. Our clients employ us to communicate with their customers in the most effective ways - on the phone, via email, on the web through live chat or any social media channels. Learn more here: Who are Dormeo? Dormeo has been bringing the highest quality memory foam mattresses directly to people s homes for over 20 years, becoming one of Europe s most trusted bedding brands. Our passion is for everybody to sleep on the best mattress they can afford. Dormeo mattresses are made for everybody, every bedroom and every budget. The company prides itself on using its patented technology to deliver exceptional quality, value and customer satisfaction. Dormeo is committed to sustainability and customer service excellence. Learn more here: Why work for us? (Available to perm employees) Konecta working culture of fun and sociable team environment. 50 percent discount on bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood). Pension Scheme with Standard Life. Eye test vouchers and discounts. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally). Involvement with local charities and fundraising days. Campaign specific benefits including discounts, incentives and prizes. Recommend a friend scheme paid reward of £500. Apprenticeship qualifications and career flight path schemes. Recognition and rewards via Perkbox. Free car parking. Weekly dress down day. Free fruit. Cycle to work scheme. Position in Organisation The CCC reports directly into the Team Manager, who in turn reports into the Account Manager and will have various support from colleagues nearby which will always be on hand. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. The Dormeo call centre will be open: Customer Services Hours - Monday - Friday 8 am - 8 pm; Saturday and Sunday 9 am - 1 pm. Order line: 24 hour coverage. Systems & Training Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act (DPA), the Konecta Quality Management System and all other systems and soft skills training. Employment Basis Depending on suitability, CCC s will be employed as Temps or Perms with the possibility of a permanent position in all cases. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help raise the bar in terms of customer experience. Across the campaign the team will have SMART objectives communicated by the Customer Experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties, with the added responsibility being rewarded with a salary increase.
Recruit4staff are representing a well-established horticultural services business in their search for a Telesales Advisor to work in St Asaph Pay: £12.21 per hour (+5% incentive bonus) Hours of Work: Monday - Friday, 9am - 5pm initially. Once trained, shift allocation of 8:30am - 4:30pm (early) or 9:30am - 5:30pm (late) Duration: Temporary (2 months initially, with potential to lead to long-term opportunity) Benefits: Weekly pay, immediate starts available, incentive bonus Job Role The Telesales Advisor will be responsible for consultatively selling a range of products and services to both new and existing customers. Duties will include responding to inbound enquiries, making outbound calls including cold calling, and working towards individual sales targets. The Telesales Advisor will play a key role in driving revenue while delivering excellent customer service and maintaining a professional telephone manner at all times. Essential Skills, Experience, or Qualifications Previous experience in an office-based Customer Service or Telesales role Excellent telephone manner and experience working towards targets Advantageous Skills, Experience, or Qualifications Call centre experience Outbound sales experience Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham Similar Job Titles: Sales Advisor, Sales Admin, Customer Service Advisor, Sales Executive, Sales Administrator, Call Centre Operative, Telesales For further information about this Telesales Advisor and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Apr 30, 2026
Full time
Recruit4staff are representing a well-established horticultural services business in their search for a Telesales Advisor to work in St Asaph Pay: £12.21 per hour (+5% incentive bonus) Hours of Work: Monday - Friday, 9am - 5pm initially. Once trained, shift allocation of 8:30am - 4:30pm (early) or 9:30am - 5:30pm (late) Duration: Temporary (2 months initially, with potential to lead to long-term opportunity) Benefits: Weekly pay, immediate starts available, incentive bonus Job Role The Telesales Advisor will be responsible for consultatively selling a range of products and services to both new and existing customers. Duties will include responding to inbound enquiries, making outbound calls including cold calling, and working towards individual sales targets. The Telesales Advisor will play a key role in driving revenue while delivering excellent customer service and maintaining a professional telephone manner at all times. Essential Skills, Experience, or Qualifications Previous experience in an office-based Customer Service or Telesales role Excellent telephone manner and experience working towards targets Advantageous Skills, Experience, or Qualifications Call centre experience Outbound sales experience Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham Similar Job Titles: Sales Advisor, Sales Admin, Customer Service Advisor, Sales Executive, Sales Administrator, Call Centre Operative, Telesales For further information about this Telesales Advisor and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
A well-established horticultural services business in Wales is seeking a Telesales Advisor. The role involves selling products and services to customers, handling enquiries, and making outbound calls while meeting sales targets. Ideal candidates will have experience in Customer Service or Telesales and possess excellent communication skills. The position offers £12.21 per hour plus an incentive bonus, with opportunities for long-term employment after an initial temporary period.
Apr 30, 2026
Full time
A well-established horticultural services business in Wales is seeking a Telesales Advisor. The role involves selling products and services to customers, handling enquiries, and making outbound calls while meeting sales targets. Ideal candidates will have experience in Customer Service or Telesales and possess excellent communication skills. The position offers £12.21 per hour plus an incentive bonus, with opportunities for long-term employment after an initial temporary period.
Our client, a leading independent automotive parts retailer with nearly 40 centres across the UK, is seeking an experienced Assistant Automotive Parts Centre Manager to join their Weston-super-Mare branch. This is a premier Assistant Automotive Parts Centre Manager opportunity for a professional looking to advance their career in automotive retail management by joining one of the largest and most reputable companies in the industry. The Assistant Automotive Parts Centre Manager position offers excellent career progression, attractive compensation, and a chance to develop within a dynamic environment. Benefits: Competitive basic salary, negotiable based on experience Strong KPI-driven monthly bonus, significantly increasing total earnings 28 days annual leave, with a day off in lieu for bank holidays worked Workplace pension scheme Access to a variety of internal benefits Opportunity to join one of the UK s largest independently-owned automotive parts retailers Duties of the Assistant Automotive Parts Centre Manager: Assist in overseeing a team of approximately 10 staff, including Parts Sales Advisors, Drivers, and Warehouse Operatives Help develop and maintain strong customer relationships to promote sales, improve margins, and deliver excellent service within the branch Manage a high volume of inbound and outbound calls, ensuring proactive engagement and customer satisfaction Collaborate with internal teams to meet customer needs accurately and efficiently Support the Branch Manager in daily operations, stock management, and team performance Utilise business data to identify sales opportunities across different customer groups and product categories Complete all callbacks promptly to ensure high service standards Requirements: Recent experience within the automotive industry, ideally in trade parts or telesales Prior supervisory or management experience within an automotive parts environment Live within a reasonable commute to Weston-super-Mare Possess a full UK driving licence Strong communication, organisational, and customer relationship skills Proactive approach to sales growth and team leadership If you are an experienced automotive parts professional ready to step into a position as an Assistant Automotive Parts Centre Manager, and eager to work with a reputable company offering excellent earning potential, we want to hear from you. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Weston-super-Mare and Somerset, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Apr 30, 2026
Full time
Our client, a leading independent automotive parts retailer with nearly 40 centres across the UK, is seeking an experienced Assistant Automotive Parts Centre Manager to join their Weston-super-Mare branch. This is a premier Assistant Automotive Parts Centre Manager opportunity for a professional looking to advance their career in automotive retail management by joining one of the largest and most reputable companies in the industry. The Assistant Automotive Parts Centre Manager position offers excellent career progression, attractive compensation, and a chance to develop within a dynamic environment. Benefits: Competitive basic salary, negotiable based on experience Strong KPI-driven monthly bonus, significantly increasing total earnings 28 days annual leave, with a day off in lieu for bank holidays worked Workplace pension scheme Access to a variety of internal benefits Opportunity to join one of the UK s largest independently-owned automotive parts retailers Duties of the Assistant Automotive Parts Centre Manager: Assist in overseeing a team of approximately 10 staff, including Parts Sales Advisors, Drivers, and Warehouse Operatives Help develop and maintain strong customer relationships to promote sales, improve margins, and deliver excellent service within the branch Manage a high volume of inbound and outbound calls, ensuring proactive engagement and customer satisfaction Collaborate with internal teams to meet customer needs accurately and efficiently Support the Branch Manager in daily operations, stock management, and team performance Utilise business data to identify sales opportunities across different customer groups and product categories Complete all callbacks promptly to ensure high service standards Requirements: Recent experience within the automotive industry, ideally in trade parts or telesales Prior supervisory or management experience within an automotive parts environment Live within a reasonable commute to Weston-super-Mare Possess a full UK driving licence Strong communication, organisational, and customer relationship skills Proactive approach to sales growth and team leadership If you are an experienced automotive parts professional ready to step into a position as an Assistant Automotive Parts Centre Manager, and eager to work with a reputable company offering excellent earning potential, we want to hear from you. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Weston-super-Mare and Somerset, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Apr 30, 2026
Full time
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Planning Advisor Location: Milton Keynes, United Kingdom Hybrid working model: 3 days in the office and 2 days working from home Purpose of Position To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target. Key Responsibilities & Accountabilities To identify resource solutions for all unbooked visits within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions to ensure Monthly delivery and relevant KPI targets are met. Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability. To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand "Tone of Voice" and quality guidelines are always maintained. Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s). Ensure no unbooked assessment visits are left in previous months by monitoring unbooked work and rebooking promptly. Manage individual workflows to ensure none become out of date and are utilised as a tool to manage workload Respond to and resolve customer dissatisfaction feedback received via the customer survey process Identify opportunities to grow the business through communicating relevant products and services to existing customers where possible To ensure that all associated administrative tasks associated with visit booking are processed in a timely and accurate manner, in line with written quality guidelines. To take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers to prevent escalation into complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded. Key Performance Indicators Operations Team diary availability Delivery Days target and unbooked work Planning Status conversion rate and timescale Outbound call target Customer satisfaction survey feedback Sales Leads generated Dimensions To provide excellence in customer service by taking proactive ownership of assigned territory and workload. To be aware of and meet key performance targets including Days Delivered, Diary Availability and Customer Satisfaction. To utilise all available resources and planning tools to ensure maximum delivery potential Knowledge / Skills / Abilities Geographical knowledge to support cost effective booking of visits Competent resource skills to provide accurate and efficient booking of all visits Excellent telephone skills with ability to effectively communicate at all levels Resilient, with an ability to manage conflicting situations on the telephone and negotiate resolutions Effective team worker Proactive Problem resolution Accuracy of work with the ability operate in a right first-time environment Tenacious, positive and resilient Target focused Computer literate in all required applications is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.
Apr 30, 2026
Full time
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Planning Advisor Location: Milton Keynes, United Kingdom Hybrid working model: 3 days in the office and 2 days working from home Purpose of Position To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target. Key Responsibilities & Accountabilities To identify resource solutions for all unbooked visits within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions to ensure Monthly delivery and relevant KPI targets are met. Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability. To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand "Tone of Voice" and quality guidelines are always maintained. Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s). Ensure no unbooked assessment visits are left in previous months by monitoring unbooked work and rebooking promptly. Manage individual workflows to ensure none become out of date and are utilised as a tool to manage workload Respond to and resolve customer dissatisfaction feedback received via the customer survey process Identify opportunities to grow the business through communicating relevant products and services to existing customers where possible To ensure that all associated administrative tasks associated with visit booking are processed in a timely and accurate manner, in line with written quality guidelines. To take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers to prevent escalation into complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded. Key Performance Indicators Operations Team diary availability Delivery Days target and unbooked work Planning Status conversion rate and timescale Outbound call target Customer satisfaction survey feedback Sales Leads generated Dimensions To provide excellence in customer service by taking proactive ownership of assigned territory and workload. To be aware of and meet key performance targets including Days Delivered, Diary Availability and Customer Satisfaction. To utilise all available resources and planning tools to ensure maximum delivery potential Knowledge / Skills / Abilities Geographical knowledge to support cost effective booking of visits Competent resource skills to provide accurate and efficient booking of all visits Excellent telephone skills with ability to effectively communicate at all levels Resilient, with an ability to manage conflicting situations on the telephone and negotiate resolutions Effective team worker Proactive Problem resolution Accuracy of work with the ability operate in a right first-time environment Tenacious, positive and resilient Target focused Computer literate in all required applications is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.
Inbound Sales Advisor - No Cold Calling Location: Eurocentral (Motherwell/Glasgow) Salary: 25,000 basic + 45,000+ OTE Full-Time 5 days per week Full flexibility Monday - Sunday Every 2nd weekend off Ready to earn big in a high-energy sales role with warm leads only? We're working with one of the fastest-growing digital finance brokers in the automotive industry , and they're looking for ambitious, driven individuals to join their team. This is your chance to step into a pure inbound sales role where customers come to YOU - no cold calling, no chasing, just real opportunities to earn and grow. What's in it for you: 25,000 basic salary with commission (realistic 45,000+ OTE) Guaranteed earnings during your first 3 months Warm inbound enquiries only - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns with every 2nd weekend off Subsidised travel Full training through a dedicated training academy Clear progression opportunities, incentives, and team perks What you'll be doing: Speaking with customers via phone, email, and live chat Understanding customer needs and recommending suitable finance options Managing the full journey from initial enquiry to approval Working closely with internal teams and dealerships Delivering a high level of customer service and accurate documentation What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Motivated by earning potential and career progression This is an excellent opportunity to join a growing business where your performance is recognised and rewarded. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 30, 2026
Full time
Inbound Sales Advisor - No Cold Calling Location: Eurocentral (Motherwell/Glasgow) Salary: 25,000 basic + 45,000+ OTE Full-Time 5 days per week Full flexibility Monday - Sunday Every 2nd weekend off Ready to earn big in a high-energy sales role with warm leads only? We're working with one of the fastest-growing digital finance brokers in the automotive industry , and they're looking for ambitious, driven individuals to join their team. This is your chance to step into a pure inbound sales role where customers come to YOU - no cold calling, no chasing, just real opportunities to earn and grow. What's in it for you: 25,000 basic salary with commission (realistic 45,000+ OTE) Guaranteed earnings during your first 3 months Warm inbound enquiries only - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns with every 2nd weekend off Subsidised travel Full training through a dedicated training academy Clear progression opportunities, incentives, and team perks What you'll be doing: Speaking with customers via phone, email, and live chat Understanding customer needs and recommending suitable finance options Managing the full journey from initial enquiry to approval Working closely with internal teams and dealerships Delivering a high level of customer service and accurate documentation What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Motivated by earning potential and career progression This is an excellent opportunity to join a growing business where your performance is recognised and rewarded. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 30, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 30, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates . As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity. KEY ACCOUNTABILITIES Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance. Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. Any other duties commensurate with the level of responsibility of this role. EXPERIENCE & REQUIREMENTS No prior insurance experience is necessary, but strong communication and telephone skills are a must. A customer-focused attitude, with attention to detail and the ability to learn quickly. Basic English, maths and computer proficiency and a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. WHAT WE OFFER Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches. Starting salary of £26,780 per annum with the potential to boost your earnings and overtime pay. Access to Perkbox benefits, providing discounts and perks on everyday items and experiences. Generous 23 days plus public holidays, for a healthy work-life balance. Exciting Progression opportunities in a fast-growing, well-established company. Pension Scheme. Discretionary Performance based Bonus. Social Events and more!
Apr 29, 2026
Full time
ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates . As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity. KEY ACCOUNTABILITIES Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance. Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. Any other duties commensurate with the level of responsibility of this role. EXPERIENCE & REQUIREMENTS No prior insurance experience is necessary, but strong communication and telephone skills are a must. A customer-focused attitude, with attention to detail and the ability to learn quickly. Basic English, maths and computer proficiency and a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. WHAT WE OFFER Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches. Starting salary of £26,780 per annum with the potential to boost your earnings and overtime pay. Access to Perkbox benefits, providing discounts and perks on everyday items and experiences. Generous 23 days plus public holidays, for a healthy work-life balance. Exciting Progression opportunities in a fast-growing, well-established company. Pension Scheme. Discretionary Performance based Bonus. Social Events and more!
Whether you re a graduate, on a sandwich year, or early in your career, if you ve got the right attitude, we ll give you the platform to succeed. Sales Executive Welwyn Garden City (AL7) £26,500 £30,000 basic (flexible above £30,000 for the right candidate) Full-time Permanent Office-based Build a real career in sales, not just find a job We re Barco, a well-established and growing business, and we re looking for ambitious individuals who want to develop a long-term career in sales. This isn t a role where you sit back and wait. It s for someone who is self-motivated, proactive, and ready to take ownership of their development. If you re driven, competitive, and want the opportunity to progress based on performance, not time served, this is a genuine opportunity to build something long-term. What you ll be doing Handling inbound enquiries and converting them into sales Contacting warm leads and building strong customer relationships Preparing quotes and following up to close deals Identifying opportunities to increase order value through upselling and cross-selling Working closely with the wider team to hit targets and drive performance What we re looking for Confident communicator with strong interpersonal skills Self-motivated and proactive, with a strong work ethic Driven and competitive, with a desire to succeed Positive attitude and willingness to learn Able to take ownership of your performance and results Previous sales or customer-facing experience is beneficial, but not essential. Full training will be provided for the right person. What s in it for you £26,500 £30,000 basic salary Performance-based bonus Clear progression into senior sales roles Full training and ongoing support Fast-paced, team-focused environment Why join Barco Barco is one of the UK s leading independent distributors within its sector, known for its strong reputation, supportive team culture, and focus on delivering excellent customer service. You ll be joining a business where you can learn quickly, develop your skills, and progress your career in a structured but fast-moving environment. Apply now If you re looking for a role where you can grow, develop, and be rewarded for your effort, we d love to hear from you. Please note: applicants must have the right to work in the UK. No agencies. This role may suit candidates with experience as: Sales Executive, Junior Sales Executive, Graduate Sales Executive, Telesales Executive, Sales Advisor, Customer Sales Advisor, Sales Consultant
Apr 29, 2026
Full time
Whether you re a graduate, on a sandwich year, or early in your career, if you ve got the right attitude, we ll give you the platform to succeed. Sales Executive Welwyn Garden City (AL7) £26,500 £30,000 basic (flexible above £30,000 for the right candidate) Full-time Permanent Office-based Build a real career in sales, not just find a job We re Barco, a well-established and growing business, and we re looking for ambitious individuals who want to develop a long-term career in sales. This isn t a role where you sit back and wait. It s for someone who is self-motivated, proactive, and ready to take ownership of their development. If you re driven, competitive, and want the opportunity to progress based on performance, not time served, this is a genuine opportunity to build something long-term. What you ll be doing Handling inbound enquiries and converting them into sales Contacting warm leads and building strong customer relationships Preparing quotes and following up to close deals Identifying opportunities to increase order value through upselling and cross-selling Working closely with the wider team to hit targets and drive performance What we re looking for Confident communicator with strong interpersonal skills Self-motivated and proactive, with a strong work ethic Driven and competitive, with a desire to succeed Positive attitude and willingness to learn Able to take ownership of your performance and results Previous sales or customer-facing experience is beneficial, but not essential. Full training will be provided for the right person. What s in it for you £26,500 £30,000 basic salary Performance-based bonus Clear progression into senior sales roles Full training and ongoing support Fast-paced, team-focused environment Why join Barco Barco is one of the UK s leading independent distributors within its sector, known for its strong reputation, supportive team culture, and focus on delivering excellent customer service. You ll be joining a business where you can learn quickly, develop your skills, and progress your career in a structured but fast-moving environment. Apply now If you re looking for a role where you can grow, develop, and be rewarded for your effort, we d love to hear from you. Please note: applicants must have the right to work in the UK. No agencies. This role may suit candidates with experience as: Sales Executive, Junior Sales Executive, Graduate Sales Executive, Telesales Executive, Sales Advisor, Customer Sales Advisor, Sales Consultant
Parts Advisor - Car Parts / Motor Factor We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts , vehicle accessories , and motor factor products to both trade and retail customers. This is a great opportunity for someone with a background in automotive parts sales , motor factors , or vehicle components who enjoys working in a fast-paced, environment. You'll be part of a friendly, supportive team with a strong reputation in the industry. Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough Salary - Up to 35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH Key Responsibilities: Handle inbound sales calls from trade and retail customers Identify, advise, and sell the correct car parts, automotive accessories, and components Accurately process parts orders using internal systems (MAM Autocat experience is a bonus) Provide excellent customer service and manage product queries and returns Support the team with dispatch coordination and general warehouse/admin tasks Candidate Requirements: Ideally experience in car parts sales, automotive customer service, or motor factor sales Strong interest in vehicles and good knowledge of car parts Excellent telephone manner and strong communication skills Comfortable using Microsoft Office (Word, Excel, Outlook) Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable Ability to manage multiple tasks and work as part of a team Apply in Confidence: To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or (phone number removed) Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson
Apr 29, 2026
Full time
Parts Advisor - Car Parts / Motor Factor We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts , vehicle accessories , and motor factor products to both trade and retail customers. This is a great opportunity for someone with a background in automotive parts sales , motor factors , or vehicle components who enjoys working in a fast-paced, environment. You'll be part of a friendly, supportive team with a strong reputation in the industry. Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough Salary - Up to 35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH Key Responsibilities: Handle inbound sales calls from trade and retail customers Identify, advise, and sell the correct car parts, automotive accessories, and components Accurately process parts orders using internal systems (MAM Autocat experience is a bonus) Provide excellent customer service and manage product queries and returns Support the team with dispatch coordination and general warehouse/admin tasks Candidate Requirements: Ideally experience in car parts sales, automotive customer service, or motor factor sales Strong interest in vehicles and good knowledge of car parts Excellent telephone manner and strong communication skills Comfortable using Microsoft Office (Word, Excel, Outlook) Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable Ability to manage multiple tasks and work as part of a team Apply in Confidence: To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or (phone number removed) Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson
Client Sales Advisor Salary: 27,930 + Annual Bonus up to 4,200 Hours: Monday to Friday, 8:30am - 5:00pm Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can build relationships and provide solutions? Our client is looking for a Customer Sales Advisor to join our dynamic team and help us continue to provide outstanding service to our valued customers. Why Join Us? Competitive Salary & Bonus: Earn up to 31,000 with performance bonuses. Work-Life Balance: Enjoy regular weekday weekends! Comprehensive Training: We'll equip you with everything you need to succeed. Career Growth: Opportunities to develop and progress within a global business. What You'll Do As a Customer Sales Advisor, you'll be the friendly voice and problem-solver for our customers. Your role will include: Engaging with Customers: Handle inbound calls and emails, ensuring every interaction is positive and productive. Proactive Outreach: Contact existing customers who haven't ordered recently, help them discover new products and solutions. Solution Selling: Recommend products tailored to customer needs, no cold calling, just genuine relationship building. Order Management: Prepare quotes, process orders, and issue invoices using our easy-to-learn internal systems. Problem Resolution: Address customer concerns promptly and professionally, turning challenges into opportunities. What We're Looking For Strong customer service experience and excellent communication skills. Ability to build rapport and maintain long-term customer relationships. A proactive mindset with a focus on delivering solutions. Comfortable working with systems and learning new processes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 29, 2026
Full time
Client Sales Advisor Salary: 27,930 + Annual Bonus up to 4,200 Hours: Monday to Friday, 8:30am - 5:00pm Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can build relationships and provide solutions? Our client is looking for a Customer Sales Advisor to join our dynamic team and help us continue to provide outstanding service to our valued customers. Why Join Us? Competitive Salary & Bonus: Earn up to 31,000 with performance bonuses. Work-Life Balance: Enjoy regular weekday weekends! Comprehensive Training: We'll equip you with everything you need to succeed. Career Growth: Opportunities to develop and progress within a global business. What You'll Do As a Customer Sales Advisor, you'll be the friendly voice and problem-solver for our customers. Your role will include: Engaging with Customers: Handle inbound calls and emails, ensuring every interaction is positive and productive. Proactive Outreach: Contact existing customers who haven't ordered recently, help them discover new products and solutions. Solution Selling: Recommend products tailored to customer needs, no cold calling, just genuine relationship building. Order Management: Prepare quotes, process orders, and issue invoices using our easy-to-learn internal systems. Problem Resolution: Address customer concerns promptly and professionally, turning challenges into opportunities. What We're Looking For Strong customer service experience and excellent communication skills. Ability to build rapport and maintain long-term customer relationships. A proactive mindset with a focus on delivering solutions. Comfortable working with systems and learning new processes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor Location: Epsom (Hybrid working available after training) Pay Rate: 12.71 per hour Hours: 37.5 hours per week - shifts between 8:00am and 8:00pm Monday to Friday , with occasional Saturdays from 9:00am to 6:00pm Contract Length: 12 weeks with the possibility of a permanent position Start Date: ASAP We are currently recruiting Customer Service Advisors to support one of our clients based in central Epsom In this role, you will be the first point of contact for members of the public, handling inbound enquiries about their membership, updating personal details, and assisting with general queries. As part of your training, you will also learn how to manage enquiries through web chat, email, and social media , so strong written communication skills are essential. This position is 37.5 hours per week, working shifts between 8:00am and 8:00pm Monday to Friday, with occasional Saturdays from 9:00am to 6:00pm. Hybrid working will be available once the initial training period has been completed. This is a great opportunity for someone who enjoys helping people and thrives in a fast-paced customer service environment. Key responsibilities include: Handling inbound calls from customers and members of the public Assisting with membership enquiries and updating customer details Responding to queries via web chat, email, and social media Providing professional and friendly customer support across all channels What we're looking for: Previous experience in a customer service role Experience handling inbound and/or outbound calls is beneficial Strong verbal and written communication skills A positive attitude and the ability to deliver excellent customer service Interested? Apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 29, 2026
Seasonal
Customer Service Advisor Location: Epsom (Hybrid working available after training) Pay Rate: 12.71 per hour Hours: 37.5 hours per week - shifts between 8:00am and 8:00pm Monday to Friday , with occasional Saturdays from 9:00am to 6:00pm Contract Length: 12 weeks with the possibility of a permanent position Start Date: ASAP We are currently recruiting Customer Service Advisors to support one of our clients based in central Epsom In this role, you will be the first point of contact for members of the public, handling inbound enquiries about their membership, updating personal details, and assisting with general queries. As part of your training, you will also learn how to manage enquiries through web chat, email, and social media , so strong written communication skills are essential. This position is 37.5 hours per week, working shifts between 8:00am and 8:00pm Monday to Friday, with occasional Saturdays from 9:00am to 6:00pm. Hybrid working will be available once the initial training period has been completed. This is a great opportunity for someone who enjoys helping people and thrives in a fast-paced customer service environment. Key responsibilities include: Handling inbound calls from customers and members of the public Assisting with membership enquiries and updating customer details Responding to queries via web chat, email, and social media Providing professional and friendly customer support across all channels What we're looking for: Previous experience in a customer service role Experience handling inbound and/or outbound calls is beneficial Strong verbal and written communication skills A positive attitude and the ability to deliver excellent customer service Interested? Apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Fraud Customer Service Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Customer Service Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Customer Service Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Customer Service Advisor. What You'll Be Doing As a Fraud Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Customer Service Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Apr 28, 2026
Full time
Fraud Customer Service Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Customer Service Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Customer Service Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Customer Service Advisor. What You'll Be Doing As a Fraud Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Customer Service Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 28, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37 click apply for full job details
Apr 28, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37 click apply for full job details
