Rugby Office based - Monday - Friday 9am - 6pm 25,450 per annum We are looking for an energetic individual with a very clear telephone manner and confident IT skills. You must have a passion for excellent customer service acting with professionalism at all times putting the client's needs first. Key tasks for this Customer Service Advisor role include: answering inbound calls and making outbound calls answering queries via email Using a bespoke CRM system - making sure you are always keeping it updated quote adjustments to policies and issue relevant documentation. Please only apply if you have a confident and clear telephone manner and you have telephone experience talking to clients you are a confident IT user you enjoy being organised and working on your own initiative. you are reliable and show a good work track record.
Jan 28, 2026
Full time
Rugby Office based - Monday - Friday 9am - 6pm 25,450 per annum We are looking for an energetic individual with a very clear telephone manner and confident IT skills. You must have a passion for excellent customer service acting with professionalism at all times putting the client's needs first. Key tasks for this Customer Service Advisor role include: answering inbound calls and making outbound calls answering queries via email Using a bespoke CRM system - making sure you are always keeping it updated quote adjustments to policies and issue relevant documentation. Please only apply if you have a confident and clear telephone manner and you have telephone experience talking to clients you are a confident IT user you enjoy being organised and working on your own initiative. you are reliable and show a good work track record.
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Jan 28, 2026
Full time
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Interaction Recruitment
Old Penshaw, Tyne And Wear
Job description Job Title: Recruitment Resourcer / Administrator Hours of Work: 35 hours per week - Monday to Friday, 08:30 - 16:00 Location: Washington, North East Contract: Temporary, ongoing. Interaction Recruitment have a fantastic opportunity for a Recruitment Resourcer to join our team. Interaction is one of the UK's fastest growing independent recruitment businesses, operating through a growing network of 26 locations nationwide. Recognised and published as " UK's Number 1 General Recruiter ". You will be working on various projects, speaking with possible candidates for the role and booking them in for the interview process. As a vital component within the recruitment process, successful candidates need to have a fine eye for detail, a resilient and ambitious personality and fantastic work ethic. Working as part of a team, the candidate will have to have strong communication skills and be hard working. The role consists of handling inbound and outbound calls with future potential candidates, assessing whether they would be right for a role with the company. You will tele-screen the candidates to make sure only suitable candidates are sent forward. It will then be your responsibility to book people in for interview slots. Key attributes needed for this role: Self-motivation, bright and bubbly personality Confident and resilient telephone manner Strong communication and listening skills Confident team player Ambitious with a desire to succeed We can offer you a platform to showcase your Recruitment/Customer Services skills along with the chance of joining a supportive team within a well-established company with a growing reputation. If you are an experienced Recruitment Professional or Customer Advisor, please apply now.
Jan 27, 2026
Full time
Job description Job Title: Recruitment Resourcer / Administrator Hours of Work: 35 hours per week - Monday to Friday, 08:30 - 16:00 Location: Washington, North East Contract: Temporary, ongoing. Interaction Recruitment have a fantastic opportunity for a Recruitment Resourcer to join our team. Interaction is one of the UK's fastest growing independent recruitment businesses, operating through a growing network of 26 locations nationwide. Recognised and published as " UK's Number 1 General Recruiter ". You will be working on various projects, speaking with possible candidates for the role and booking them in for the interview process. As a vital component within the recruitment process, successful candidates need to have a fine eye for detail, a resilient and ambitious personality and fantastic work ethic. Working as part of a team, the candidate will have to have strong communication skills and be hard working. The role consists of handling inbound and outbound calls with future potential candidates, assessing whether they would be right for a role with the company. You will tele-screen the candidates to make sure only suitable candidates are sent forward. It will then be your responsibility to book people in for interview slots. Key attributes needed for this role: Self-motivation, bright and bubbly personality Confident and resilient telephone manner Strong communication and listening skills Confident team player Ambitious with a desire to succeed We can offer you a platform to showcase your Recruitment/Customer Services skills along with the chance of joining a supportive team within a well-established company with a growing reputation. If you are an experienced Recruitment Professional or Customer Advisor, please apply now.
Customer Sales Advisor Poole £13ph Are you commercially minded and passionate about delivering exceptional customer experiences? This is an exciting opportunity to join a thriving business where your sales skills and proactive approach will make a real impact. As a Customer Sales Advisor, you ll be converting inbound enquiries into revenue, upselling across a diverse product range, and building lasting customer relationships. If you thrive in a fast-paced, target-driven environment, this role is for you. As a Customer Sales Advisor, you will benefit from: A supportive and collaborative team culture Full product and systems training Clear targets with structured feedback to help you succeed Opportunities for career progression within the business Incentives, recognition and rewards for high performance Staff discount and additional perks As a Customer Sales Advisor, your responsibilities will include: Achieving and exceeding monthly and quarterly sales targets Identifying upselling and cross-selling opportunities to maximise order value Handling inbound enquiries via phone, email and live chat professionally Processing customer orders accurately and efficiently Building rapport to encourage repeat business and brand loyalty As a Customer Sales Advisor, your experience will include: Strong communication skills, both written and verbal Proven ability to hit KPIs or motivation to succeed in a performance-driven role Confidence in upselling and closing sales while maintaining a helpful tone Familiarity with CRM systems or similar platforms Excellent organisational skills and attention to detail A proactive, solution-focused approach to challenges If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Jan 27, 2026
Full time
Customer Sales Advisor Poole £13ph Are you commercially minded and passionate about delivering exceptional customer experiences? This is an exciting opportunity to join a thriving business where your sales skills and proactive approach will make a real impact. As a Customer Sales Advisor, you ll be converting inbound enquiries into revenue, upselling across a diverse product range, and building lasting customer relationships. If you thrive in a fast-paced, target-driven environment, this role is for you. As a Customer Sales Advisor, you will benefit from: A supportive and collaborative team culture Full product and systems training Clear targets with structured feedback to help you succeed Opportunities for career progression within the business Incentives, recognition and rewards for high performance Staff discount and additional perks As a Customer Sales Advisor, your responsibilities will include: Achieving and exceeding monthly and quarterly sales targets Identifying upselling and cross-selling opportunities to maximise order value Handling inbound enquiries via phone, email and live chat professionally Processing customer orders accurately and efficiently Building rapport to encourage repeat business and brand loyalty As a Customer Sales Advisor, your experience will include: Strong communication skills, both written and verbal Proven ability to hit KPIs or motivation to succeed in a performance-driven role Confidence in upselling and closing sales while maintaining a helpful tone Familiarity with CRM systems or similar platforms Excellent organisational skills and attention to detail A proactive, solution-focused approach to challenges If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jan 27, 2026
Full time
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development! Immediate interview apply now! Client Details Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development! Immediate interview apply now! Description As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy. You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement. The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met. Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business. Profile Previous Contact Centre/Customer Service Experience Able to work under pressure in a fast paced volume environment Excellent communication skills and a confident telephone manner Passionate about helping customers and delivering the best service An excellent team player Job Offer Salary of 25000+ monthly bonuses+ reputable business within the Insurance Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
Jan 27, 2026
Full time
Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development! Immediate interview apply now! Client Details Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development! Immediate interview apply now! Description As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy. You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement. The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met. Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business. Profile Previous Contact Centre/Customer Service Experience Able to work under pressure in a fast paced volume environment Excellent communication skills and a confident telephone manner Passionate about helping customers and delivering the best service An excellent team player Job Offer Salary of 25000+ monthly bonuses+ reputable business within the Insurance Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
Pay: 26,000.00 per year Job Description: Hours 9am to 5pm Monday to Friday - This is a temporary role for Sick cover. IMMEDIATE START. My client is currently seeking to recruit an experienced Customer Service Advisor to work in their very busy team, with you being the primary point of contact for their customers, providing day to day support through inbound and outbound customer calls. They are a well established reputable distributor of Medical Equipment to the NHS and Private Vendors. Duties: Customer Service inbound and outbound calls providing day to day support. Sales & ordering processing. Order entry, order verification, purchase order creation, vendor coordination and order tracking. Coordination with various departments within the business, data management, issue resolution, invoicing, compliance and reporting. Using basic understanding of accounting/finance principles i.e. billing and invoicing. Data entry and accurate documentation. Professional Competencies, Knowledge & Experience: 2-5 years customer service environment, previous contact centre desirable. Attentive listener. Highly organised and resilient. Demonstrate a passion for customer satisfaction. Strong problem solving mindset, consistently approaching challenges with creativity and innovation. A willingness to learn & adapts well to change. Excellent computer literacy. Excellent communication, both written and verbal. Job Types: Full-time, Temporary Benefits: On-site parking Application question(s): Do you have excellent communication skills both written and verbal? Are you highly organised and resilient in a busy demanding environment? Can you start immediately? Experience: Proven Customer Service Skills: 2 years (preferred) Excellent Computer Literacy: 2 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person
Jan 26, 2026
Seasonal
Pay: 26,000.00 per year Job Description: Hours 9am to 5pm Monday to Friday - This is a temporary role for Sick cover. IMMEDIATE START. My client is currently seeking to recruit an experienced Customer Service Advisor to work in their very busy team, with you being the primary point of contact for their customers, providing day to day support through inbound and outbound customer calls. They are a well established reputable distributor of Medical Equipment to the NHS and Private Vendors. Duties: Customer Service inbound and outbound calls providing day to day support. Sales & ordering processing. Order entry, order verification, purchase order creation, vendor coordination and order tracking. Coordination with various departments within the business, data management, issue resolution, invoicing, compliance and reporting. Using basic understanding of accounting/finance principles i.e. billing and invoicing. Data entry and accurate documentation. Professional Competencies, Knowledge & Experience: 2-5 years customer service environment, previous contact centre desirable. Attentive listener. Highly organised and resilient. Demonstrate a passion for customer satisfaction. Strong problem solving mindset, consistently approaching challenges with creativity and innovation. A willingness to learn & adapts well to change. Excellent computer literacy. Excellent communication, both written and verbal. Job Types: Full-time, Temporary Benefits: On-site parking Application question(s): Do you have excellent communication skills both written and verbal? Are you highly organised and resilient in a busy demanding environment? Can you start immediately? Experience: Proven Customer Service Skills: 2 years (preferred) Excellent Computer Literacy: 2 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person
Customer Service Advisor HOME WORKING Must live in Manchester Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! or email your CV to (url removed)
Jan 26, 2026
Full time
Customer Service Advisor HOME WORKING Must live in Manchester Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! or email your CV to (url removed)
Closing date: 05-02-2026 Call Service Representative £24,570 plus great benefits (Work Level 6C) Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays) Bristol or Sheffield - You'll complete your training for the first few months at one of our offices, then you'll have some flexibility for hybrid working in line with our hybrid working policy We're looking for motivated, customer-focussed people to join our expanding Estate Planning Advisory team during an exciting period of significant growth. As a business, we're passionate about developing our colleagues. So, whether you're starting a career in Law or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co-op career. You'll have the opportunity to grow your legal knowledge, and we have plenty of career paths into consultancy and management. In this role, you'll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You'll be the first point of contact for many of our clients, so we'll look to you to approach each call with empathy and professionalism - providing them with a service we can be proud of. The work you do will make a real difference to building more value for our customers and member-owners. What you'll do • Take in-bound calls and make outbound calls to potential customers who have enquired about our services • Accurately document customer queries and details, updating records on our system • Explain our services to clients in a clear and understandable way • Offer different solutions to customers based on their individual needs • Complete a variety of ad-hoc tasks to support the team • Connect with local community groups to see how we can support them through our free advice information clinics • Conduct research to identify new local community groups suitable to host our free advice information clinics This role would suit people who have • Experience within a customer facing role • The ability to work towards performance & productivity targets • Great communication skills, both written and over the phone • Good general IT skills, you're comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook • The flexibility to adapt to change in a fast-paced environment Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • An annual incentive scheme (based on personal and business performance) • 30% off Co-op branded products • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Discounted gym membership • Coaching and training to support your career development • Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family • No later than 6:15pm finish on Fridays A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Jan 26, 2026
Full time
Closing date: 05-02-2026 Call Service Representative £24,570 plus great benefits (Work Level 6C) Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays) Bristol or Sheffield - You'll complete your training for the first few months at one of our offices, then you'll have some flexibility for hybrid working in line with our hybrid working policy We're looking for motivated, customer-focussed people to join our expanding Estate Planning Advisory team during an exciting period of significant growth. As a business, we're passionate about developing our colleagues. So, whether you're starting a career in Law or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co-op career. You'll have the opportunity to grow your legal knowledge, and we have plenty of career paths into consultancy and management. In this role, you'll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You'll be the first point of contact for many of our clients, so we'll look to you to approach each call with empathy and professionalism - providing them with a service we can be proud of. The work you do will make a real difference to building more value for our customers and member-owners. What you'll do • Take in-bound calls and make outbound calls to potential customers who have enquired about our services • Accurately document customer queries and details, updating records on our system • Explain our services to clients in a clear and understandable way • Offer different solutions to customers based on their individual needs • Complete a variety of ad-hoc tasks to support the team • Connect with local community groups to see how we can support them through our free advice information clinics • Conduct research to identify new local community groups suitable to host our free advice information clinics This role would suit people who have • Experience within a customer facing role • The ability to work towards performance & productivity targets • Great communication skills, both written and over the phone • Good general IT skills, you're comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook • The flexibility to adapt to change in a fast-paced environment Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • An annual incentive scheme (based on personal and business performance) • 30% off Co-op branded products • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Discounted gym membership • Coaching and training to support your career development • Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family • No later than 6:15pm finish on Fridays A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Customer Advisor ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates . As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity. KEY ACCOUNTABILITIES Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance. Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. Any other duties commensurate with the level of responsibility of this role. EXPERIENCE & REQUIREMENTS No prior insurance experience is necessary, but strong communication and telephone skills are a must. A customer-focused attitude, with attention to detail and the ability to learn quickly. Basic English, maths and computer proficiency and a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. WHAT WE OFFER Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches. Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay. Access to Perkbox benefits, providing discounts and perks on everyday items and experiences. Generous 29 days of holiday, including public holidays, for a healthy work-life balance. Exciting Progression opportunities in a fast-growing, well-established company. Pension Scheme. Discretionary Performance based Bonus. Social Events and more!
Jan 26, 2026
Full time
Customer Advisor ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates . As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity. KEY ACCOUNTABILITIES Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance. Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. Any other duties commensurate with the level of responsibility of this role. EXPERIENCE & REQUIREMENTS No prior insurance experience is necessary, but strong communication and telephone skills are a must. A customer-focused attitude, with attention to detail and the ability to learn quickly. Basic English, maths and computer proficiency and a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. WHAT WE OFFER Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches. Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay. Access to Perkbox benefits, providing discounts and perks on everyday items and experiences. Generous 29 days of holiday, including public holidays, for a healthy work-life balance. Exciting Progression opportunities in a fast-growing, well-established company. Pension Scheme. Discretionary Performance based Bonus. Social Events and more!
Boost Your Career in Sales in 2026! Looking for a fully remote position within sales? Location: Remote Working - Home Based (WFH) Contract: Permanent, Full Time Salary: 24,500 base salary & up to 700+ bonus per month on average Hours: 37.5 per week Shifts: Outbound roles - Monday - Friday, shifts between opening hours of 9.30am - 7pm Mon - Thurs, 9am - 5.30pm Fri Inbound roles - Monday - Sunday, working 5 days per week, open 8am - 8pm Mon - Sun Do you have a minimum of 12-months sales experience in the last 3 years? If so, this Sales Advisor job is for you with a great opportunity to earn commission! Would you like to work for a blue-chip company with lots of benefits such as Private Health, Discounted gym memberships, Discounts for high street and restaurants? If you already have 12-months sales experience and are looking for career progression this could be the ideal job, they really want to promote from within! Job duties of Sales Advisor Making outbound calls to customers/taking inbound calls from customers Building rapport and fact finding Dealing with warm calls looking at up selling products Win backs from lapsed customers Contacting existing customers when their contract is coming to an end Working to targets Job skills for Sales Advisor 12-month minimum of targeted sales experience Excellent relationship building and communication skills A professional and confident manner Able to work remotely. What you will receive as a Sales Advisor: Free life assurance & Pension Scheme Fully Remote working with Equipment Provided No Weekend Work for the outbound campaign 33 days annual leave including BH (with the option to purchase more). Career coaching and development. Regular incentives with prizes and monthly commission! Health cash plan towards healthcare. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jan 26, 2026
Full time
Boost Your Career in Sales in 2026! Looking for a fully remote position within sales? Location: Remote Working - Home Based (WFH) Contract: Permanent, Full Time Salary: 24,500 base salary & up to 700+ bonus per month on average Hours: 37.5 per week Shifts: Outbound roles - Monday - Friday, shifts between opening hours of 9.30am - 7pm Mon - Thurs, 9am - 5.30pm Fri Inbound roles - Monday - Sunday, working 5 days per week, open 8am - 8pm Mon - Sun Do you have a minimum of 12-months sales experience in the last 3 years? If so, this Sales Advisor job is for you with a great opportunity to earn commission! Would you like to work for a blue-chip company with lots of benefits such as Private Health, Discounted gym memberships, Discounts for high street and restaurants? If you already have 12-months sales experience and are looking for career progression this could be the ideal job, they really want to promote from within! Job duties of Sales Advisor Making outbound calls to customers/taking inbound calls from customers Building rapport and fact finding Dealing with warm calls looking at up selling products Win backs from lapsed customers Contacting existing customers when their contract is coming to an end Working to targets Job skills for Sales Advisor 12-month minimum of targeted sales experience Excellent relationship building and communication skills A professional and confident manner Able to work remotely. What you will receive as a Sales Advisor: Free life assurance & Pension Scheme Fully Remote working with Equipment Provided No Weekend Work for the outbound campaign 33 days annual leave including BH (with the option to purchase more). Career coaching and development. Regular incentives with prizes and monthly commission! Health cash plan towards healthcare. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Outbound Service Advisor If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit. Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You'll handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs. Benefits and Package for an Outbound Service Advisor: Pay: 12.60 per hour Hours: Part-time, fixed shifts on a rotational basis Location: Fully remote 28 Days Holiday (pro rata) including bank holidays Pension Scheme Opportunities for Career Progression Employee Discounts Learning and Development Opportunities Operational Hours: Monday to Friday: 10:00 - 18:00 Saturday: 10:00 - 16:00 Sunday: Closed Mandatory Shifts (TBC): 3 in 4 Saturdays Every Monday Fixed shifts on a rotational basis As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential. Key Responsibilities of an Outbound Service Advisor: Delivering exceptional customer service to SME customers via phone and email. Handling inbound enquiries and resolving customer queries efficiently and professionally. Selling business insurance products by having quality conversations to understand customer needs and requirements. Identifying opportunities to cross-sell and up-sell additional commercial insurance products. Achieving sales and customer satisfaction targets while maintaining high service standards. Building strong relationships and ensuring customers receive clear, accurate information at all times. Key Skills and Experience of an Outbound Service Advisor: Excellent communication skills: confident, professional, and personable when speaking with customers. A sales-focused mindset with the motivation to meet and exceed targets. Strong customer service skills and a genuine desire to help customers. Resilience and problem-solving ability - you don't shy away from challenges. Highly productive, receptive to feedback, and always striving to improve. A team player who contributes positively to a supportive remote environment. Previous sales or target-driven experience is desirable but not essential. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jan 25, 2026
Full time
Outbound Service Advisor If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit. Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You'll handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs. Benefits and Package for an Outbound Service Advisor: Pay: 12.60 per hour Hours: Part-time, fixed shifts on a rotational basis Location: Fully remote 28 Days Holiday (pro rata) including bank holidays Pension Scheme Opportunities for Career Progression Employee Discounts Learning and Development Opportunities Operational Hours: Monday to Friday: 10:00 - 18:00 Saturday: 10:00 - 16:00 Sunday: Closed Mandatory Shifts (TBC): 3 in 4 Saturdays Every Monday Fixed shifts on a rotational basis As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential. Key Responsibilities of an Outbound Service Advisor: Delivering exceptional customer service to SME customers via phone and email. Handling inbound enquiries and resolving customer queries efficiently and professionally. Selling business insurance products by having quality conversations to understand customer needs and requirements. Identifying opportunities to cross-sell and up-sell additional commercial insurance products. Achieving sales and customer satisfaction targets while maintaining high service standards. Building strong relationships and ensuring customers receive clear, accurate information at all times. Key Skills and Experience of an Outbound Service Advisor: Excellent communication skills: confident, professional, and personable when speaking with customers. A sales-focused mindset with the motivation to meet and exceed targets. Strong customer service skills and a genuine desire to help customers. Resilience and problem-solving ability - you don't shy away from challenges. Highly productive, receptive to feedback, and always striving to improve. A team player who contributes positively to a supportive remote environment. Previous sales or target-driven experience is desirable but not essential. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Join the Luxury Wellness Sales Revolution - Elevate Your Career with Sunlighten Sales Executive - Luxury Health & Wellbeing Products Location: London W1W (Hybrid) Salary: c. 35- + Uncapped Commission (OTE c. 100k) + Benefits Are you ready to be part of a movement that is transforming the way people achieve health, longevity, and peak performance? Sunlighten, the world leader in luxury infrared wellness technology, is looking for a dynamic Sales Executive to help bring this revolutionary wellness experience to elite clientele. Why Sunlighten? Sunlighten's story began with a mission: to harness the power of infrared light to heal, restore, and transform lives. Born from a deeply personal journey of wellness, Sunlighten has spent over 25 years pioneering cutting-edge infrared therapy solutions trusted by health experts, biohackers, and elite performers worldwide. More than a brand, Sunlighten is a movement-leading the way in luxury wellness, where innovation meets purpose. The Role - Consultative Luxury Sales with Warm, Inbound Leads Sunlighten are seeking an ambitious Sales Executive to act as a trusted advisor to high-net-worth individuals, biohackers, and wellness enthusiasts who demand the very best in health technology. Warm leads only - no cold calling, just engaged customers eager to explore Sunlighten's solutions. Consultative approach - understand client goals, craft tailored wellness solutions, and showcase the transformational benefits of infrared therapy. Luxury experience - deliver exceptional service, building relationships with discerning clients who expect world-class expertise. Uncapped earning potential - top performers earn 100k+ annually. Are You the Right Fit? Do you have experience in luxury sales, high-ticket closing, consultative selling, or the wellness industry? Have you worked in fitness, aesthetics, spa treatments, private healthcare sales, or premium lifestyle products? Are you a natural communicator who builds rapport effortlessly and understands a client's deeper motivations? Do you have the resilience, confidence, and drive to exceed expectations and earn top-tier commission? Are you passionate about biohacking, longevity, fitness, or cutting-edge wellness solutions? If you answered yes, we want to hear from you! What's In It for You? Hybrid Work Model - 2-3 days per week in Sunlighten's luxury showroom in London W1W, with remote outreach for the remainder. Uncapped Commission - exceptional earnings with no limits. Work with Influential Clients - engage with celebrities, elite athletes, and leading wellness professionals. Ongoing Coaching & Training - sharpen high-ticket consultative selling skills. A Career, Not Just a Job - be part of the growing global luxury wellness industry with long-term opportunities. Competitive Base Salary - solid foundation with performance-driven incentives. Step Into the Light - Join the Sunlighten Movement This is more than a job-it's a career that changes lives. Be part of a world-class brand, earn industry-leading commissions, and work with elite clients in the luxury wellness space. Click Apply Now to Begin Your Sunlighten Journey!
Jan 24, 2026
Full time
Join the Luxury Wellness Sales Revolution - Elevate Your Career with Sunlighten Sales Executive - Luxury Health & Wellbeing Products Location: London W1W (Hybrid) Salary: c. 35- + Uncapped Commission (OTE c. 100k) + Benefits Are you ready to be part of a movement that is transforming the way people achieve health, longevity, and peak performance? Sunlighten, the world leader in luxury infrared wellness technology, is looking for a dynamic Sales Executive to help bring this revolutionary wellness experience to elite clientele. Why Sunlighten? Sunlighten's story began with a mission: to harness the power of infrared light to heal, restore, and transform lives. Born from a deeply personal journey of wellness, Sunlighten has spent over 25 years pioneering cutting-edge infrared therapy solutions trusted by health experts, biohackers, and elite performers worldwide. More than a brand, Sunlighten is a movement-leading the way in luxury wellness, where innovation meets purpose. The Role - Consultative Luxury Sales with Warm, Inbound Leads Sunlighten are seeking an ambitious Sales Executive to act as a trusted advisor to high-net-worth individuals, biohackers, and wellness enthusiasts who demand the very best in health technology. Warm leads only - no cold calling, just engaged customers eager to explore Sunlighten's solutions. Consultative approach - understand client goals, craft tailored wellness solutions, and showcase the transformational benefits of infrared therapy. Luxury experience - deliver exceptional service, building relationships with discerning clients who expect world-class expertise. Uncapped earning potential - top performers earn 100k+ annually. Are You the Right Fit? Do you have experience in luxury sales, high-ticket closing, consultative selling, or the wellness industry? Have you worked in fitness, aesthetics, spa treatments, private healthcare sales, or premium lifestyle products? Are you a natural communicator who builds rapport effortlessly and understands a client's deeper motivations? Do you have the resilience, confidence, and drive to exceed expectations and earn top-tier commission? Are you passionate about biohacking, longevity, fitness, or cutting-edge wellness solutions? If you answered yes, we want to hear from you! What's In It for You? Hybrid Work Model - 2-3 days per week in Sunlighten's luxury showroom in London W1W, with remote outreach for the remainder. Uncapped Commission - exceptional earnings with no limits. Work with Influential Clients - engage with celebrities, elite athletes, and leading wellness professionals. Ongoing Coaching & Training - sharpen high-ticket consultative selling skills. A Career, Not Just a Job - be part of the growing global luxury wellness industry with long-term opportunities. Competitive Base Salary - solid foundation with performance-driven incentives. Step Into the Light - Join the Sunlighten Movement This is more than a job-it's a career that changes lives. Be part of a world-class brand, earn industry-leading commissions, and work with elite clients in the luxury wellness space. Click Apply Now to Begin Your Sunlighten Journey!
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services. Salary is £26,000 with a realistic uncapped OTE of £41,000, many members of the team exceed this. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000 or more. Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings . Key skills and experience Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Jan 24, 2026
Full time
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services. Salary is £26,000 with a realistic uncapped OTE of £41,000, many members of the team exceed this. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000 or more. Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings . Key skills and experience Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) Assist FAs/PWAs/teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Jan 23, 2026
Full time
POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) Assist FAs/PWAs/teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Complaints Resolution Partner A place to create moments that matter Salary : £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Contract Type : Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We're looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven't gone as expected and helping turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You'll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You'll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you'll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won't just resolve complaints - it will help shape better services for the future. If you're empathetic, organised, a strong communicator and passionate about providing great customer experiences, we'd love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-
Jan 23, 2026
Full time
Complaints Resolution Partner A place to create moments that matter Salary : £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Contract Type : Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We're looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven't gone as expected and helping turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You'll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You'll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you'll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won't just resolve complaints - it will help shape better services for the future. If you're empathetic, organised, a strong communicator and passionate about providing great customer experiences, we'd love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Jan 23, 2026
Full time
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Customer Service Centre Representative Thornbury Hybrid after training £24,500 per annum Monday to Friday 8:00am 5:00pm Full-time, Permanent We re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support. After a 12-week training period , the role will move to a hybrid working model . Key Responsibilities Handle inbound and outbound customer service calls and emails Process customer orders accurately and efficiently Manage order queries, deliveries, stock issues and pricing enquiries Log and manage cases using a CRM system (e.g. Salesforce) Meet KPIs including call handling, accuracy and customer satisfaction Escalate issues where required and follow through to resolution About You Previous experience in a customer service or call centre role Strong communication and telephone skills High attention to detail and good organisational skills Confident using IT systems, CRM platforms and Microsoft Office SAP or order entry experience is desirable What s On Offer £24,500 salary Monday to Friday working (no weekends) Hybrid working after training Ongoing training and development Supportive team environment Apply today to start your next customer service job with long-term progression and work-life balance. THO01
Jan 23, 2026
Seasonal
Customer Service Centre Representative Thornbury Hybrid after training £24,500 per annum Monday to Friday 8:00am 5:00pm Full-time, Permanent We re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support. After a 12-week training period , the role will move to a hybrid working model . Key Responsibilities Handle inbound and outbound customer service calls and emails Process customer orders accurately and efficiently Manage order queries, deliveries, stock issues and pricing enquiries Log and manage cases using a CRM system (e.g. Salesforce) Meet KPIs including call handling, accuracy and customer satisfaction Escalate issues where required and follow through to resolution About You Previous experience in a customer service or call centre role Strong communication and telephone skills High attention to detail and good organisational skills Confident using IT systems, CRM platforms and Microsoft Office SAP or order entry experience is desirable What s On Offer £24,500 salary Monday to Friday working (no weekends) Hybrid working after training Ongoing training and development Supportive team environment Apply today to start your next customer service job with long-term progression and work-life balance. THO01
Our client is a growing business based near Poole, responsible for supplying high quality products to large retailers and small businesses. They are on the lookout for a commercially focused Customer Sales Advisor to join their dynamic and close-knit team. This is a key role within the sales function, where you ll be responsible for converting inbound enquiries into revenue, proactively upselling across their product range and ensuring every customer receives an outstanding service experience. Reporting to the Team Leader and working closely with the Line Manager, you ll be set clear individual and team sales targets and expected to contribute actively to the company s wider commercial goals. Your Day-to-Day Responsibilities: Sales & Target Delivery Achieve and exceed monthly and quarterly sales targets as set by the Team Leader and Line Manager Identify opportunities to increase average order value through upselling and cross-selling Understand and communicate key product benefits to drive conversion rates Follow up on warm leads and re-engage lapsed customers where appropriate Maintain accurate records of calls, sales and customer interactions in our CRM system Customer Communication Handle inbound customer enquiries via phone, email and live chat in a professional, sales-minded manner Respond quickly and accurately to all product, pricing and order-related queries Process customer orders efficiently via our internal order management system Provide tailored product recommendations based on customer needs and previous order history Build rapport and relationships that encourage repeat custom and brand loyalty Collaboration & Process Liaise with internal departments including Warehouse, Accounts, Marketing and Stock to ensure smooth order fulfilment and customer satisfaction Flag any customer issues, complaints or process delays to the Team Leader with solutions where possible Share customer feedback and insights to help shape sales strategy and improve service Stay up-to-date with product launches, pricing updates and promotional campaigns Who They re Looking For: They want someone who thrives in a fast-paced, target-led environment and genuinely enjoys engaging with customers. You ll need a balance of soft skills, commercial awareness, and accuracy to succeed in this role. Essential: A confident communicator with strong written and verbal skills Target-driven with a proven ability to hit KPIs or motivated to work in a performance-focused role Able to upsell and close sales while maintaining a warm, helpful tone Comfortable using CRM systems, order platforms or similar software Detail-oriented with excellent organisational skills and follow-through Proactive and solution-focused when challenges arise What You ll Get in Return: A supportive, collaborative team culture Full product and systems training Clear targets and structured feedback to help you succeed Opportunities to grow within the business Incentives, recognition and rewards for high performance Staff discount and other perks Salary: £25,350 per annum
Jan 23, 2026
Full time
Our client is a growing business based near Poole, responsible for supplying high quality products to large retailers and small businesses. They are on the lookout for a commercially focused Customer Sales Advisor to join their dynamic and close-knit team. This is a key role within the sales function, where you ll be responsible for converting inbound enquiries into revenue, proactively upselling across their product range and ensuring every customer receives an outstanding service experience. Reporting to the Team Leader and working closely with the Line Manager, you ll be set clear individual and team sales targets and expected to contribute actively to the company s wider commercial goals. Your Day-to-Day Responsibilities: Sales & Target Delivery Achieve and exceed monthly and quarterly sales targets as set by the Team Leader and Line Manager Identify opportunities to increase average order value through upselling and cross-selling Understand and communicate key product benefits to drive conversion rates Follow up on warm leads and re-engage lapsed customers where appropriate Maintain accurate records of calls, sales and customer interactions in our CRM system Customer Communication Handle inbound customer enquiries via phone, email and live chat in a professional, sales-minded manner Respond quickly and accurately to all product, pricing and order-related queries Process customer orders efficiently via our internal order management system Provide tailored product recommendations based on customer needs and previous order history Build rapport and relationships that encourage repeat custom and brand loyalty Collaboration & Process Liaise with internal departments including Warehouse, Accounts, Marketing and Stock to ensure smooth order fulfilment and customer satisfaction Flag any customer issues, complaints or process delays to the Team Leader with solutions where possible Share customer feedback and insights to help shape sales strategy and improve service Stay up-to-date with product launches, pricing updates and promotional campaigns Who They re Looking For: They want someone who thrives in a fast-paced, target-led environment and genuinely enjoys engaging with customers. You ll need a balance of soft skills, commercial awareness, and accuracy to succeed in this role. Essential: A confident communicator with strong written and verbal skills Target-driven with a proven ability to hit KPIs or motivated to work in a performance-focused role Able to upsell and close sales while maintaining a warm, helpful tone Comfortable using CRM systems, order platforms or similar software Detail-oriented with excellent organisational skills and follow-through Proactive and solution-focused when challenges arise What You ll Get in Return: A supportive, collaborative team culture Full product and systems training Clear targets and structured feedback to help you succeed Opportunities to grow within the business Incentives, recognition and rewards for high performance Staff discount and other perks Salary: £25,350 per annum
Customer Service & Scheduling Specialist Automotive / Accident Repair Location: Coventry, West Midlands Salary: £28,000 £34,000 OTE (basic + bonus), depending on experience Hours: Monday to Friday, 8:00am 5:00pm Alternate Saturdays 8:00am 12:00pm (paid overtime) I m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations. If you ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly this one s worth a look. What you ll be doing day to day: Taking inbound calls and emails from customers, insurers and accident management companies Booking vehicles in for repair and managing the diary Keeping customers updated on progress and timescales Coordinating with the workshop to keep jobs moving Chasing authorisations and confirming appointments General admin and system updates (nothing too scary!) What they re looking for: Previous experience in automotive customer service, bodyshop admin, service advisor or similar Someone organised, calm and confident on the phone Comfortable juggling bookings, updates and deadlines Good IT skills you don t need to be technical, just organised A team player who takes pride in good customer service What s in it for you: Competitive basic salary plus bonus Pension and life insurance 22 days holiday + bank holidays Full training and support Stable role within a growing automotive business Long-term progression for the right person Interested? If this sounds like something you d enjoy, apply now and I ll give you a call to run through the details properly and answer any questions.
Jan 23, 2026
Full time
Customer Service & Scheduling Specialist Automotive / Accident Repair Location: Coventry, West Midlands Salary: £28,000 £34,000 OTE (basic + bonus), depending on experience Hours: Monday to Friday, 8:00am 5:00pm Alternate Saturdays 8:00am 12:00pm (paid overtime) I m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations. If you ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly this one s worth a look. What you ll be doing day to day: Taking inbound calls and emails from customers, insurers and accident management companies Booking vehicles in for repair and managing the diary Keeping customers updated on progress and timescales Coordinating with the workshop to keep jobs moving Chasing authorisations and confirming appointments General admin and system updates (nothing too scary!) What they re looking for: Previous experience in automotive customer service, bodyshop admin, service advisor or similar Someone organised, calm and confident on the phone Comfortable juggling bookings, updates and deadlines Good IT skills you don t need to be technical, just organised A team player who takes pride in good customer service What s in it for you: Competitive basic salary plus bonus Pension and life insurance 22 days holiday + bank holidays Full training and support Stable role within a growing automotive business Long-term progression for the right person Interested? If this sounds like something you d enjoy, apply now and I ll give you a call to run through the details properly and answer any questions.
