29 jobs found

4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove. The post holder will be required to attend the offices only 2 days per week. Purpose of the role: Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part DUTIES & RESPONSIBILITIES INCLUDE: Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances. Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person. Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time. Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time. In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register. Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System. Maximise opportunities to nurture and develop relationships with Private Sector (PRS) Landlords in the discharge of duties, ensuring that any such initiatives or schemes to prevent homelessness in, or access to the PRS are maximised. ESSENTIAL REQUIREMENTS: At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service Knowledge of legislation, regulation, and policy in relation to the provision of the service Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing services Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations A full JD is available on request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

New Opportunity - Automotive Sales Advisor Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor. This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role . As the new Automotive Sales Advisor, you will: Handle inbound and outbound customer calls efficiently and professionally Identify opportunities to upsell additional products and services Manage and respond to live chat enquiries Provide clear and accurate information to customers Maintain and update customer records and internal databases Process invoices, credit notes, and proformas Generate courier labels for incoming and outgoing shipments Liaise effectively with technical teams and act as a point of contact between departments and customers What's in it for you: Comprehensive on-the-job training with ongoing support and development 32 days of annual leave (including bank holidays) Monthly sales bonus scheme Free uniform and PPE Weekly Friday team lunch Access to an on-site gym Birthday gifts and festive celebrations Fully funded team-building events Clear in-house progression opportunities Requirements for this role: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. About this role: Salary for this position is around £30,000 Hours are 9am - 5:30pm (37.25 hours a week) How to Apply: If you are an automotive professional looking to bring your technical expertise to a customer focused role, get in touch today! We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)/

We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to

Look towards the fuchsia and spring into action! It s Thyme to find a new role? gap personnel are currently working in partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate of £12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine. This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved. As a Customer Service Advisor your duties will include but will not be limited to: To handle inbound customer contact via telephone, email, and social media. To process orders by post and telephone with accuracy and with attention to detail. To deliver effective solutions to customer queries and concerns with a commitment to ownership. Occasionally making outbound calls to customers with solutions to an earlier query. Introduce customers to weekly special offers and activate discount options on orders. Productivity expectation of 12+ customer calls to completion per hour. Key for the role: Grade C or above in Maths and English Previous experience of Microsoft AX2012 (advantageous) Previous Customer Service experience within a face-to-face or office environment (desirable) Excellent written and verbal communication skills (essential) Ability to objection handling and appease any complaints should they arise (desirable) Work well under pressure (essential) Flexibility to work in different areas of the department. Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug) Generous staff discount available Site also has on-site canteen, a large car park, local amenities and accessible via public transport Work from home is not available within this role To apply for this Customer Service Advisor position, send your updated CV to (url removed) o r contact the team on (phone number removed)

Customer Service Advisor Banking Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.

Customer Fraud Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Customer Fraud Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Customer Fraud Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Customer Fraud Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Customer Fraud Advisor. What You'll Be Doing As a Customer Fraud Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Customer Fraud Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training 2 weeks - Monday to Friday 9am to 6pm Grad Bay 4 weeks - Monday to Friday 10am to 7pm Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Path2 Solutions are partnering with a leading global technology and services client to hire Inbound Sales Advisors to join its fantastic team in Rotherham. Inbound Sales Advisors will be a vital part of our team and daily responsibilities will include answering calls from existing customers who are within the final 6 months of their contract and upselling and cross selling our products and services to the customer, always ensure a professional and polite call manner, be able to use you own initiative to review customer accounts and identify potential sales and retention opportunities and meeting KPIs and targets set. Successful candidates will be joining a market leader in its field and as a result will receive the below benefits Benefits: Competitive salary Paid breaks Generous annual leave allowance Strong focus on career progression Market leading company in its field Free onsite parking Discounts in local high street stores Pay from: 25,480.00 to 26,196.00 per annum Shifts: Full time only, Permanent 42.5 hours per week

Students: Earn While You Learn! Looking for a role that fits your lifestyle? Start Full-Time during the holidays and transition to Part-Time Remote work once your term starts. Join a fast-paced team at the heart of the UK-France crossing and help provide the quickest, most eco-friendly way across the Channel! The Pay: 13.47 per hour Location: On-site - Folkestone Perks: Free parking, discounted travel, and retail rewards What You'll Be Doing: Connect: Deliver world-class service via inbound calls, webchat and face-to-face in English and French terminal buildings. Grow: Master multiple channels, including Twitter and Webchat. Drive: Achieve sales while creating memorable customer experiences. Learn: Benefit from comprehensive, paid training and ongoing support. What We're Looking For: A "can-do" attitude and a passion for sales/service. Sharp communication skills and problem-solving abilities. Strong tech/data entry skills. Proven sales experience is a major plus! Ready for your next big adventure? Apply now to join a dynamic team and secure your income for the academic year! Manpower is acting as a Recruitment Business for this role.

Customer Service Advisor Warwick, Warwickshire (Free parking + close to Warwick Parkway station) £24,576 + Benefits (salary review in April) Monday Friday Full-time We re recruiting for Customer Service Advisors to join a well-established company in Warwick. This is a great opportunity for someone with experience in customer service, retail, hospitality, or administration who is looking for a Monday Friday role with career progression. Key Responsibilities for Customer Service Advisor Handle inbound and outbound customer calls Respond to enquiries via phone, email, live chat and web Provide high-quality customer support and service Update systems and complete administration/data entry tasks Work collaboratively within a busy customer service team Benefits BUPA healthcare, Medicash plan, Employee Assistance Programme Death in Service & Critical Illness Cover Employee discounts, Long Service Awards and social events What you need to be successful as a Customer Service Advisor Previous customer service experience (contact centre, retail, hospitality, or office-based roles) Strong communication and IT skills Positive, team-focused attitude Able to work in a fast-paced environment Must be able to reliably commute to Warwick daily Suitable for: Customer Service Advisor Call Centre Advisor Contact Centre Agent Customer Support Advisor Helpdesk Advisor Office Administrator Apply today to join a Customer Service team with great benefits and long-term career opportunities.

Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at 26,266.50 with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role.

Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams

Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April

Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Manchester Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at M22 4UN (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April

Customer Service Adviser (Student Support) Pay Rate: 12.79 Location: Nottingham Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start. Training: 7-week on-site training period at NG5 1AH (with Fridays working from home). Post-training: The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April

Customer Service Advisor Northampton (NN5) Office based position 8am-5pm or 9am-6pm or 11am-8pm (weekend availability required) Range of shifts available Hourly rate - 12.21ph Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties Inbound customer calls relating to queries around the delivery of their goods Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location Booking in deliveries with customers Writing emails to customers Updating and maintaining the database with address details, or updates on the query The Candidate Exceptional customer service skills Exceptional communication skills both written and verbal MS Office - Word and Email Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now!

Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills

We re growing and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester . If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator , you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence, resilience, and a hunger to succeed Tech-savvy with excellent admin and communication skills Full UK driving licence Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich Similar Job Titles: Customer Service, Call Operator, Telesales Operator, Customer Advisor For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.