A leading recycling and waste management company in Edinburgh is looking for a Customer Service Advisor to join their team. You will be the first point of contact for customers, ensuring excellent service standards are met. Responsibilities include managing inbound calls, accurately processing orders, and fostering strong customer relationships. The ideal candidate should possess a warm telephone manner, strong attention to detail, and proficiency in IT, particularly Microsoft software. Opportunity for career progression and full training are provided.
Apr 13, 2026
Full time
A leading recycling and waste management company in Edinburgh is looking for a Customer Service Advisor to join their team. You will be the first point of contact for customers, ensuring excellent service standards are met. Responsibilities include managing inbound calls, accurately processing orders, and fostering strong customer relationships. The ideal candidate should possess a warm telephone manner, strong attention to detail, and proficiency in IT, particularly Microsoft software. Opportunity for career progression and full training are provided.
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Apr 13, 2026
Full time
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Unternehmensgruppe Theo Müller
East Kilbride, Lanarkshire
Title: Customer Service Advisor - Part-time City: East Kilbride Department: Operations & Production Location: East Kilbride, SCT, GB, G74 4PA We're Hiring: Part time Customer Service Advisor Location: East Kilbride Contract: Part Time, 5 over 7 days and permanent Hours: Monday-Friday (40 hours) Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in store discounts and development opportunities. With over 31,000 employees across Europe and a long standing commitment to excellence, Müller is a family owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private label dairy products, from yogurts and desserts to butter and flavoured milk. Are you passionate about delivering exceptional customer service? Do you thrive in a fast paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Main Responsibilities Accurately capture customer orders using AS400/SAP systems. Maintain trackers and reports with up to date information. Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction. Follow structured processes and Standard Operating Procedures. Collaborate with internal teams to meet customer needs. Maintain SOPs, customer data files, and other support documentation. Key Requirements Strong communication skills, both verbal and written. Calmly address customer concerns and complaints. Efficient call handling and multitasking abilities. Proficiency in Microsoft Word and Excel. Logical thinking and problem solving skills. Excellent organisational and listening abilities. Professional awareness of tone and body language. Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey! Please apply at
Apr 13, 2026
Full time
Title: Customer Service Advisor - Part-time City: East Kilbride Department: Operations & Production Location: East Kilbride, SCT, GB, G74 4PA We're Hiring: Part time Customer Service Advisor Location: East Kilbride Contract: Part Time, 5 over 7 days and permanent Hours: Monday-Friday (40 hours) Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in store discounts and development opportunities. With over 31,000 employees across Europe and a long standing commitment to excellence, Müller is a family owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private label dairy products, from yogurts and desserts to butter and flavoured milk. Are you passionate about delivering exceptional customer service? Do you thrive in a fast paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Main Responsibilities Accurately capture customer orders using AS400/SAP systems. Maintain trackers and reports with up to date information. Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction. Follow structured processes and Standard Operating Procedures. Collaborate with internal teams to meet customer needs. Maintain SOPs, customer data files, and other support documentation. Key Requirements Strong communication skills, both verbal and written. Calmly address customer concerns and complaints. Efficient call handling and multitasking abilities. Proficiency in Microsoft Word and Excel. Logical thinking and problem solving skills. Excellent organisational and listening abilities. Professional awareness of tone and body language. Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey! Please apply at
Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Apr 13, 2026
Full time
Customer Service Advisor Application Deadline: 1 May 2026 Department: Customer Services Employment Type: Permanent Location: Oval, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life. Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford. The role The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes' standards of excellence. Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience. Coordinate with sub-contractors and internal teams to arrange inspections and remedial works, including full diary management and post-visit follow-up to determine next steps. Communicate clearly and professionally with customers via email, text, and phone, ensuring updates are timely, accurate, and easy to understand. Prepare defect notices, work orders, and contracts for required labour and materials, ensuring all resources and deliveries are in place for scheduled works. Support the Customer Service Manager on designated sites and work flexibly across development locations and head office as required. Build and maintain a working knowledge of development specifications, including key mechanical and electrical systems, to support effective issue resolution. Adhere to health and safety requirements, following the company's safety process map and reviewing RAMS documentation where appropriate. Maintain complete, accurate, and up-to-date records in C360 in line with Customer Service procedures. Carry out general office administration to support smooth departmental operations, including handling invoices and managing contracts. Provide operational phone and email cover for colleagues during periods of absence to ensure continuity of service. Always represent Berkeley Homes with professionalism, consistently delivering exceptional customer service and upholding brand standards. Experience required Experience in an administrative role, ideally within property, housing or construction. Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping. Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language. Effective time management, with the ability to prioritise competing tasks in a fast-paced environment. Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously. Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks. Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy. Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades. Problem solving mindset, able to assess visit outcomes, identify next steps, and escalate appropriately. Ability to build positive working relationships with contractors, internal teams, and customers. A proactive approach, taking ownership of tasks and following issues through to resolution. Good IT literacy, including MS Office (Outlook, Word, Excel) and digital communication platforms. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Advisor to join the business and support the customer service team. As Customer Service Advisor you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders. What will you be doing? Providing fantastic customer service over the phone and via email. Dealing with inbound calls from customers. Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working. Resolving customer queries in regard to planning repairs using internal booking systems to book these in. What skills are we looking for? Must have a proven record of achieving outstanding customer service by phone and email. Good organisational skills. Have the ability to multi-task and have good attention to detail. What's on offer? 25 day standard holiday allowance per annum. Free on-site parking. Gym-Flex, which provides discounted access to multiple different gyms. Send us your CV below or contact Becky Gibson for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Apr 13, 2026
Full time
Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Advisor to join the business and support the customer service team. As Customer Service Advisor you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders. What will you be doing? Providing fantastic customer service over the phone and via email. Dealing with inbound calls from customers. Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working. Resolving customer queries in regard to planning repairs using internal booking systems to book these in. What skills are we looking for? Must have a proven record of achieving outstanding customer service by phone and email. Good organisational skills. Have the ability to multi-task and have good attention to detail. What's on offer? 25 day standard holiday allowance per annum. Free on-site parking. Gym-Flex, which provides discounted access to multiple different gyms. Send us your CV below or contact Becky Gibson for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 13, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Inbound Sales & Customer Service Agent - DANISH Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £26,700 + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5,000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time). Reports to: Team Manager Progression: Agents can progress to positions such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive and Team Manager. Hours: Full time: 37.50 per week, Initially between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Outline We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Centerparcs including the exploration and understanding of the needs and expectations of customers. Responsibilities Handle incoming calls for both sales and service calls Handle service requests in the applications system supplied by client Generate sales through understanding customer needs and creating desire Cancel, modify or confirm visits already sold Upsell additional products, services and extended stays This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business. Key Competencies Danish speaker to fluent level Excellent interpersonal skills Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client A natural ability to drive sales Professional and emotionally resilient. To embrace the brand vision of the Centerparcs core values Good attention to detail Excellent multi tasker Aims to surprise and delight on every customer interaction Experience in a previous customer service or sales roles (E) Excellent communication and motivational skills, ability to multitask and work independently (E) Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E) Excellent understanding of call centre practices, KPIs etc. (P) Training Full product and system training provided Sales technique training provided Customer Service skills training provided Compensation & Benefits IIP Accredited Employer BUPA Life Insurance Scheme Perkbox Eye test vouchers Excellent onsite training and induction Staff room with refreshments Corporate discounts, including hairdressing, gym membership, restaurants and bars Smart casual dress code and policy Involvement with local charities and fundraising days/events 20 days holiday per annum plus an additional day per year of service up 5 days Bank holidays entitlement Recently built premises Specific benefits on campaigns you work on including discounts, incentives and prizes Recommend a friend scheme paid reward Apprenticeship positions available NVQ qualifications Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity. You will be required to supply 36 months previous employment references (2 references minimum).
Apr 12, 2026
Full time
Inbound Sales & Customer Service Agent - DANISH Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £26,700 + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5,000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time). Reports to: Team Manager Progression: Agents can progress to positions such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive and Team Manager. Hours: Full time: 37.50 per week, Initially between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Outline We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Centerparcs including the exploration and understanding of the needs and expectations of customers. Responsibilities Handle incoming calls for both sales and service calls Handle service requests in the applications system supplied by client Generate sales through understanding customer needs and creating desire Cancel, modify or confirm visits already sold Upsell additional products, services and extended stays This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business. Key Competencies Danish speaker to fluent level Excellent interpersonal skills Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client A natural ability to drive sales Professional and emotionally resilient. To embrace the brand vision of the Centerparcs core values Good attention to detail Excellent multi tasker Aims to surprise and delight on every customer interaction Experience in a previous customer service or sales roles (E) Excellent communication and motivational skills, ability to multitask and work independently (E) Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E) Excellent understanding of call centre practices, KPIs etc. (P) Training Full product and system training provided Sales technique training provided Customer Service skills training provided Compensation & Benefits IIP Accredited Employer BUPA Life Insurance Scheme Perkbox Eye test vouchers Excellent onsite training and induction Staff room with refreshments Corporate discounts, including hairdressing, gym membership, restaurants and bars Smart casual dress code and policy Involvement with local charities and fundraising days/events 20 days holiday per annum plus an additional day per year of service up 5 days Bank holidays entitlement Recently built premises Specific benefits on campaigns you work on including discounts, incentives and prizes Recommend a friend scheme paid reward Apprenticeship positions available NVQ qualifications Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity. You will be required to supply 36 months previous employment references (2 references minimum).
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 12, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words Fun, rewarding, and customer centric Top 3 qualities for this role Communication, great teammate, and creative thinking Where you'll work At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Zero Carbon Living Advisor Role As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad Autonomously manage your day, ensuring the overall objectives of the squad are achieved Prepare, attend and actively contribute at squad meetings as appropriate Identify and implement continuous improvement efforts in both squad ways of working and customer experience Be an OVO ambassador, promoting our range of products and services to customers Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement Demonstrate our OVO values and be an advocate of Plan Zero Have experience in cross selling Enjoy working as part of a team, but also thrive independently What's in it for you As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6 9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Benefits taster For starters, you'll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give as you earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Your belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Final words We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Apr 11, 2026
Full time
Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words Fun, rewarding, and customer centric Top 3 qualities for this role Communication, great teammate, and creative thinking Where you'll work At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Zero Carbon Living Advisor Role As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad Autonomously manage your day, ensuring the overall objectives of the squad are achieved Prepare, attend and actively contribute at squad meetings as appropriate Identify and implement continuous improvement efforts in both squad ways of working and customer experience Be an OVO ambassador, promoting our range of products and services to customers Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement Demonstrate our OVO values and be an advocate of Plan Zero Have experience in cross selling Enjoy working as part of a team, but also thrive independently What's in it for you As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6 9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Benefits taster For starters, you'll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give as you earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Your belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Final words We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.
Apr 11, 2026
Full time
Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.
We're looking for an Asset Sales Co-ordinator to join our Development & Commercial team, providing essential support across our Affordable Homeownership portfolio. You'll help process over 550 sales a year, working closely with colleagues, external partners, and customers to ensure smooth transactions and an outstanding service experience. Salary: £32,634 per year Contract: Permanent, full time Your week: 36.25 hours Monday - Friday 9am - 5.15pm Location: Hybrid with a regular presence in our Boston office (3 days per week minimum) Snapshot of your role Provide administrative and sales support to the Asset Sales Team, including preparing legal documents and managing CRM records. Act as the first point of contact for customers, handling inbound calls, providing sales information, responding to enquiries, and supporting applications for homeownership products. Liaise with internal teams and external partners, including estate agents, solicitors, and financial advisors, to progress sales efficiently. Monitor sales progress, maintain mailing lists, and assist with property marketing, handovers, and viewings. Raise purchase orders, issue instructions to contractors, and manage post-completion tasks including CORE submissions. Coordinate team events, presentations, and general administrative duties such as diary, filing, and stationery management. Maintain accuracy and compliance in all sales documentation, supporting audits and regulatory requirements. What we're looking for Proven experience in a co-ordinator or administrative role, ideally in property sales or a similar sector. Strong customer service skills with excellent verbal and written communication. Knowledge of Affordable Homeownership products and property sales processes. Proficiency in Microsoft Office applications and experience with CRM systems. Highly organised with attention to detail and strong file management skills. Integrity, resilience, and the ability to remain calm under pressure. Collaborative team player with a proactive, can-do approach. Flexible and adaptable to meet changing priorities and support colleagues across the organisation. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 22 April Interviews: 28 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Apr 10, 2026
Full time
We're looking for an Asset Sales Co-ordinator to join our Development & Commercial team, providing essential support across our Affordable Homeownership portfolio. You'll help process over 550 sales a year, working closely with colleagues, external partners, and customers to ensure smooth transactions and an outstanding service experience. Salary: £32,634 per year Contract: Permanent, full time Your week: 36.25 hours Monday - Friday 9am - 5.15pm Location: Hybrid with a regular presence in our Boston office (3 days per week minimum) Snapshot of your role Provide administrative and sales support to the Asset Sales Team, including preparing legal documents and managing CRM records. Act as the first point of contact for customers, handling inbound calls, providing sales information, responding to enquiries, and supporting applications for homeownership products. Liaise with internal teams and external partners, including estate agents, solicitors, and financial advisors, to progress sales efficiently. Monitor sales progress, maintain mailing lists, and assist with property marketing, handovers, and viewings. Raise purchase orders, issue instructions to contractors, and manage post-completion tasks including CORE submissions. Coordinate team events, presentations, and general administrative duties such as diary, filing, and stationery management. Maintain accuracy and compliance in all sales documentation, supporting audits and regulatory requirements. What we're looking for Proven experience in a co-ordinator or administrative role, ideally in property sales or a similar sector. Strong customer service skills with excellent verbal and written communication. Knowledge of Affordable Homeownership products and property sales processes. Proficiency in Microsoft Office applications and experience with CRM systems. Highly organised with attention to detail and strong file management skills. Integrity, resilience, and the ability to remain calm under pressure. Collaborative team player with a proactive, can-do approach. Flexible and adaptable to meet changing priorities and support colleagues across the organisation. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 22 April Interviews: 28 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
A UK building society is seeking a Customer Representative for their Hartlepool branch. This full-time role, on a 12-month fixed-term contract, involves providing exceptional customer service across various channels. You'll handle transactions, manage inbound calls, and assist with product applications. If you're passionate about helping customers and are comfortable with digital tools, this opportunity is for you. The organization emphasizes training and offers various employee benefits, including private medical insurance and a competitive pension.
Apr 10, 2026
Full time
A UK building society is seeking a Customer Representative for their Hartlepool branch. This full-time role, on a 12-month fixed-term contract, involves providing exceptional customer service across various channels. You'll handle transactions, manage inbound calls, and assist with product applications. If you're passionate about helping customers and are comfortable with digital tools, this opportunity is for you. The organization emphasizes training and offers various employee benefits, including private medical insurance and a competitive pension.
Inbound Sales Advisor - No Cold Calling Location: Eurocentral (Motherwell/Glasgow) Salary: £25,000 basic + £45,000+ OTE Full-Time 5 days per week Full flexibility Monday - Sunday Every 2nd weekend off Ready to earn big in a high-energy sales role with warm leads only? We're working with one of the fastest-growing digital finance brokers in the automotive industry , and they're looking for ambitious, driven individuals to join their team. This is your chance to step into a pure inbound sales role where customers come to YOU - no cold calling, no chasing, just real opportunities to earn and grow. What's in it for you: £25,000 basic salary with commission (realistic £45,000+ OTE) Guaranteed earnings during your first 3 months Warm inbound enquiries only - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns with every 2nd weekend off Subsidised travel Full training through a dedicated training academy Clear progression opportunities, incentives, and team perks What you'll be doing: Speaking with customers via phone, email, and live chat Understanding customer needs and recommending suitable finance options Managing the full journey from initial enquiry to approval Working closely with internal teams and dealerships Delivering a high level of customer service and accurate documentation What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Motivated by earning potential and career progression This is an excellent opportunity to join a growing business where your performance is recognised and rewarded. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 10, 2026
Full time
Inbound Sales Advisor - No Cold Calling Location: Eurocentral (Motherwell/Glasgow) Salary: £25,000 basic + £45,000+ OTE Full-Time 5 days per week Full flexibility Monday - Sunday Every 2nd weekend off Ready to earn big in a high-energy sales role with warm leads only? We're working with one of the fastest-growing digital finance brokers in the automotive industry , and they're looking for ambitious, driven individuals to join their team. This is your chance to step into a pure inbound sales role where customers come to YOU - no cold calling, no chasing, just real opportunities to earn and grow. What's in it for you: £25,000 basic salary with commission (realistic £45,000+ OTE) Guaranteed earnings during your first 3 months Warm inbound enquiries only - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns with every 2nd weekend off Subsidised travel Full training through a dedicated training academy Clear progression opportunities, incentives, and team perks What you'll be doing: Speaking with customers via phone, email, and live chat Understanding customer needs and recommending suitable finance options Managing the full journey from initial enquiry to approval Working closely with internal teams and dealerships Delivering a high level of customer service and accurate documentation What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Motivated by earning potential and career progression This is an excellent opportunity to join a growing business where your performance is recognised and rewarded. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words Fun, rewarding, and customer centric Top 3 qualities for this role Communication, great teammate, and creative thinking Where you'll work At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Zero Carbon Living Advisor Role As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad Autonomously manage your day, ensuring the overall objectives of the squad are achieved Prepare, attend and actively contribute at squad meetings as appropriate Identify and implement continuous improvement efforts in both squad ways of working and customer experience Be an OVO ambassador, promoting our range of products and services to customers Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement Demonstrate our OVO values and be an advocate of Plan Zero Have experience in cross selling Enjoy working as part of a team, but also thrive independently What's in it for you As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6 9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Benefits taster For starters, you'll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give as you earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Your belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Final words We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Apr 10, 2026
Full time
Customer Service Advisor (Zero Carbon Living) Location: Glasgow or Bristol Team: OVO Care, Account Management Salary banding: Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker depending on previous experience! Experience: Learner - customer-facing in a service environment, with digital experience and problem solving skills advantageous Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role This role in 3 words Fun, rewarding, and customer centric Top 3 qualities for this role Communication, great teammate, and creative thinking Where you'll work At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection, and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first seven weeks), and then at least two times a month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Zero Carbon Living Advisor Role As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp, and emails. Your key outcomes will be Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad Autonomously manage your day, ensuring the overall objectives of the squad are achieved Prepare, attend and actively contribute at squad meetings as appropriate Identify and implement continuous improvement efforts in both squad ways of working and customer experience Be an OVO ambassador, promoting our range of products and services to customers Be empowered to have strong conversations to promote our products and services that we offer to our customers to help promote Zero Carbon Living Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement Demonstrate our OVO values and be an advocate of Plan Zero Have experience in cross selling Enjoy working as part of a team, but also thrive independently What's in it for you As well as a base salary of £25,086, which rises to £26,770 once you reach Level 2 (usually after 6 9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Benefits taster For starters, you'll get 34 days' holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance, depending on your career level, critical illness cover, life assurance, health assessments, and more. For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more. For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give as you earn donations. For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Your belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Final words We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
About The Role Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our team for you. CUSTOMER SERVICES - IT'S A PEOPLE THING It's not about what you know. It's who you are. As a Customer Service Advisor for Climate Control you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers' needs and identifying opportunities for additional hire requirements, ensuring that all transactions and documentation are accurately completed and filed on a daily basis. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up to date and accurate customer database. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme. About You If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. To succeed in this role you will bring the following skill set and behaviours: Proven experience in a Customer Service role, preferably handling in bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email Experience of industry advantageous but not essential Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L Customer focus - ability to see issues from customers' perspective, engages customer in the development of solutions Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you'll enjoy a varied work day in a fast paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role About Us Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move. We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Apr 10, 2026
Full time
About The Role Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our team for you. CUSTOMER SERVICES - IT'S A PEOPLE THING It's not about what you know. It's who you are. As a Customer Service Advisor for Climate Control you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers' needs and identifying opportunities for additional hire requirements, ensuring that all transactions and documentation are accurately completed and filed on a daily basis. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up to date and accurate customer database. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme. About You If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. To succeed in this role you will bring the following skill set and behaviours: Proven experience in a Customer Service role, preferably handling in bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email Experience of industry advantageous but not essential Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L Customer focus - ability to see issues from customers' perspective, engages customer in the development of solutions Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you'll enjoy a varied work day in a fast paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role About Us Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move. We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Inbound Telesales Advisor Location: Dundee Salary: £25,000 basic (£45,000+ OTE) Guaranteed earnings in your first 3 months We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2 weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What's in it for you: £25k basic + uncapped commission (OTE up to £45K) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Apply now to start your journey with us. Start date: March/April 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 09, 2026
Full time
Inbound Telesales Advisor Location: Dundee Salary: £25,000 basic (£45,000+ OTE) Guaranteed earnings in your first 3 months We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2 weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What's in it for you: £25k basic + uncapped commission (OTE up to £45K) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Apply now to start your journey with us. Start date: March/April 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Role: Inbound Sales Advisor Location: Motherwell - Eurocentral fully office based Salary: £25,000 OTE £40,000 + benefits (guaranteed OTE 1st 3 months) Hours: Week 1 Mon-Fri 9am-6pm, Week 2 10am-7pm Mon-Fri (3 week days) Sat 9am-6pm & Sun 10.30am-5.30pm (2 week days off) This is an exciting opportunity for an experienced Inbound Sales Advisor to join this Eurocentral based client. We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2 weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What this Inbound Sales Advisor role offers: £25k basic + uncapped commission (OTE up to £45K) Guaranteed comms earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do in this Inbound Sales Advisor role: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for with this Inbound Sales Advisor role: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Please follow the link to apply for this Inbound Sales Advisor role based in Eurocentral. Start date 6th April 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 09, 2026
Full time
Role: Inbound Sales Advisor Location: Motherwell - Eurocentral fully office based Salary: £25,000 OTE £40,000 + benefits (guaranteed OTE 1st 3 months) Hours: Week 1 Mon-Fri 9am-6pm, Week 2 10am-7pm Mon-Fri (3 week days) Sat 9am-6pm & Sun 10.30am-5.30pm (2 week days off) This is an exciting opportunity for an experienced Inbound Sales Advisor to join this Eurocentral based client. We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2 weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What this Inbound Sales Advisor role offers: £25k basic + uncapped commission (OTE up to £45K) Guaranteed comms earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do in this Inbound Sales Advisor role: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for with this Inbound Sales Advisor role: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Please follow the link to apply for this Inbound Sales Advisor role based in Eurocentral. Start date 6th April 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Customer Service Advisor (Zero Carbon Living) Location: Bristol Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience! Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous Working pattern:Full time - 37 hours per week(Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role. This role in 3 words: Fun, rewarding, customer-centric Top 3 qualities for this role: Communication, great teammate, creative thinking Start dates for Bristol : Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle; this will include some of OVO's most vulnerable customers. You serve to solve, ensuring customer's needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you'll be resolving customer inbound queries through calls, and some emails. Your key outcomes will be: Engaging with OVO's customers, communicating with passion across phone, and occasionally via email. Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact. Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad. Autonomously manage your day, ensuring the overall objectives of the squad are achieved. Prepare, attend and actively contribute at squad meetings as appropriate. Identify and implement continuous improvement efforts in both squad ways of working and customer experience. Be an OVO ambassador, promoting our range of products & services to customers. Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living. Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products. You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. Demonstrate our OVO values and be an advocate of Plan Zero. Have experience of cross selling. Enjoy working as part of a team but also thrive independently. Are a brilliant communicator, particularly on the phone. You're comfortable talking to wide range of people about a variety of queries. Have a passion for helping and supporting vulnerable customers. Are strong at showing empathy, understanding and compassion to our customers' circumstances. At times you may need to have in-depth and sensitive conversations with customers. Let's talk about what's in it for you As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You'll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible DEPARTMENT Customer Services LOCATION Bristol
Apr 09, 2026
Full time
Customer Service Advisor (Zero Carbon Living) Location: Bristol Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience! Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous Working pattern:Full time - 37 hours per week(Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role. This role in 3 words: Fun, rewarding, customer-centric Top 3 qualities for this role: Communication, great teammate, creative thinking Start dates for Bristol : Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle; this will include some of OVO's most vulnerable customers. You serve to solve, ensuring customer's needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you'll be resolving customer inbound queries through calls, and some emails. Your key outcomes will be: Engaging with OVO's customers, communicating with passion across phone, and occasionally via email. Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact. Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad. Autonomously manage your day, ensuring the overall objectives of the squad are achieved. Prepare, attend and actively contribute at squad meetings as appropriate. Identify and implement continuous improvement efforts in both squad ways of working and customer experience. Be an OVO ambassador, promoting our range of products & services to customers. Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living. Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products. You'll be successful in this role at OVO if you Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. Demonstrate our OVO values and be an advocate of Plan Zero. Have experience of cross selling. Enjoy working as part of a team but also thrive independently. Are a brilliant communicator, particularly on the phone. You're comfortable talking to wide range of people about a variety of queries. Have a passion for helping and supporting vulnerable customers. Are strong at showing empathy, understanding and compassion to our customers' circumstances. At times you may need to have in-depth and sensitive conversations with customers. Let's talk about what's in it for you As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You'll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible DEPARTMENT Customer Services LOCATION Bristol
Our client is looking for a Sales Advisor to join their growing team and help drive revenue and business success in their high end showroom. This is a fantastic opportunity for a motivated and customer-focused individual to work across consumer, trade, and showroom sales channels. The Role As a Sales Advisor, you will be responsible for managing customer enquiries, following up on leads, and converting opportunities into sales. You will play a key role in delivering excellent customer service while consistently working towards and exceeding sales targets. Key Responsibilities Manage inbound and outbound sales enquiries via phone, email, live chat, social media, and in person Follow up on website enquiries, incomplete orders, and swatch requests Build strong relationships with both retail and trade customers Understand customer needs and recommend suitable products and solutions Confidently handle objections and close sales Provide accurate pricing and quotations Identify new business opportunities and maximise sales potential Maintain a high level of customer service at all times Requirements Previous experience in a sales or customer-facing role Proven track record of meeting or exceeding sales targets Excellent communication and negotiation skills Strong customer service focus Confident, proactive, and target-driven Ability to work both independently and as part of a team Good IT skills, including Microsoft Office (Word, Outlook, Excel) GCSEs in Maths and English (or equivalent) Desirable Interest in interiors, furniture, or design Experience working in a showroom environment Experience in a small or growing business What's on Offer Opportunity to join a growing and dynamic business Supportive team environment Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Apr 09, 2026
Full time
Our client is looking for a Sales Advisor to join their growing team and help drive revenue and business success in their high end showroom. This is a fantastic opportunity for a motivated and customer-focused individual to work across consumer, trade, and showroom sales channels. The Role As a Sales Advisor, you will be responsible for managing customer enquiries, following up on leads, and converting opportunities into sales. You will play a key role in delivering excellent customer service while consistently working towards and exceeding sales targets. Key Responsibilities Manage inbound and outbound sales enquiries via phone, email, live chat, social media, and in person Follow up on website enquiries, incomplete orders, and swatch requests Build strong relationships with both retail and trade customers Understand customer needs and recommend suitable products and solutions Confidently handle objections and close sales Provide accurate pricing and quotations Identify new business opportunities and maximise sales potential Maintain a high level of customer service at all times Requirements Previous experience in a sales or customer-facing role Proven track record of meeting or exceeding sales targets Excellent communication and negotiation skills Strong customer service focus Confident, proactive, and target-driven Ability to work both independently and as part of a team Good IT skills, including Microsoft Office (Word, Outlook, Excel) GCSEs in Maths and English (or equivalent) Desirable Interest in interiors, furniture, or design Experience working in a showroom environment Experience in a small or growing business What's on Offer Opportunity to join a growing and dynamic business Supportive team environment Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Greys Specialist Recruitment are working on behalf of a leading specialist health clinic to recruit a Customer Sales Advisor to join their growing team. This is an excellent opportunity for a commercially driven, customer-focused individual to join a purpose-led organisation where you'll play a key role in guiding patients through their treatment journey while delivering a high-quality sales experience. The Role As a Customer Sales Advisor, you will be responsible for converting warm enquiries into booked consultations and treatments. You'll act as the first point of contact for prospective patients, providing reassurance, clear information, and a seamless booking experience. This is a fast-paced, target-driven role where strong communication skills and a consultative sales approach are essential. Key Responsibilities Respond to inbound enquiries via phone and email in a professional and timely manner Convert warm leads into consultation and treatment bookings Guide customers through the full journey from initial enquiry through to confirmed appointment Provide clear, accurate information and handle questions or concerns with empathy and confidence Manage a pipeline of prospects, including proactive outbound follow-ups Take payments and issue booking confirmations Maintain accurate records using CRM and internal systems Work collaboratively with internal teams to ensure a smooth patient experience Handle and resolve basic customer queries or escalate where necessary Consistently meet or exceed sales targets and KPIs About You Proven experience in a sales and customer service role (ideally 2-3+ years) Comfortable working towards targets in a structured, KPI-driven environment Strong communicator with the ability to build rapport quickly over the phone Highly organised, with the ability to manage multiple enquiries at once Confident using CRM systems and general IT platforms Commercially aware with a genuine passion for helping customers Self-motivated, resilient, and team-oriented What's on Offer Competitive salary + performance-related bonus Hybrid working model - 1 office day per fortnight at HQ in Stoke-on-Trent Structured training and ongoing development Supportive, collaborative team environment Opportunity to grow within a reputable and expanding healthcare provider If you're a driven sales professional who enjoys working in a customer-centric environment and wants to be part of a business that makes a genuine difference, we'd love to hear from you.
Apr 08, 2026
Full time
Greys Specialist Recruitment are working on behalf of a leading specialist health clinic to recruit a Customer Sales Advisor to join their growing team. This is an excellent opportunity for a commercially driven, customer-focused individual to join a purpose-led organisation where you'll play a key role in guiding patients through their treatment journey while delivering a high-quality sales experience. The Role As a Customer Sales Advisor, you will be responsible for converting warm enquiries into booked consultations and treatments. You'll act as the first point of contact for prospective patients, providing reassurance, clear information, and a seamless booking experience. This is a fast-paced, target-driven role where strong communication skills and a consultative sales approach are essential. Key Responsibilities Respond to inbound enquiries via phone and email in a professional and timely manner Convert warm leads into consultation and treatment bookings Guide customers through the full journey from initial enquiry through to confirmed appointment Provide clear, accurate information and handle questions or concerns with empathy and confidence Manage a pipeline of prospects, including proactive outbound follow-ups Take payments and issue booking confirmations Maintain accurate records using CRM and internal systems Work collaboratively with internal teams to ensure a smooth patient experience Handle and resolve basic customer queries or escalate where necessary Consistently meet or exceed sales targets and KPIs About You Proven experience in a sales and customer service role (ideally 2-3+ years) Comfortable working towards targets in a structured, KPI-driven environment Strong communicator with the ability to build rapport quickly over the phone Highly organised, with the ability to manage multiple enquiries at once Confident using CRM systems and general IT platforms Commercially aware with a genuine passion for helping customers Self-motivated, resilient, and team-oriented What's on Offer Competitive salary + performance-related bonus Hybrid working model - 1 office day per fortnight at HQ in Stoke-on-Trent Structured training and ongoing development Supportive, collaborative team environment Opportunity to grow within a reputable and expanding healthcare provider If you're a driven sales professional who enjoys working in a customer-centric environment and wants to be part of a business that makes a genuine difference, we'd love to hear from you.
