We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties About the Role We are seeking a highly skilled and motivated Senior AI Data Scientist to join our Subsurface team at our Abingdon office in Oxfordshire. This is a unique opportunity to apply advanced data science techniques to geological and geospatial challenges, helping us unlock insights from complex subsurface data. Key Responsibilities Collaborate with geoscientists and engineers to understand requirements and design effective solutions Develop robust Python pipelines for data manipulation Implement secure coding practices and manage version control using Git Work with cloud platforms (AWS and Azure) to scale data workflows and manage infrastructure Optimize database performance and spatial queries using PostgreSQL/PostGIS Champion Python best practices across the team and support the development of junior team members Required Qualifications Honors degree (2:1 or above) in data science/AI or related field. Minimum of 10 years related work experience. Desirable Qualifications Postgraduate qualification in AI or related field Proficiency in Python, with a strong adherence to Python best practices Experience using Git for version control and collaboration Knowledge of secure coding principles Expertise in geospatial libraries such as GeoPandas, Shapely, and GDAL Advanced knowledge of PostgreSQL/PostGIS for spatial data management Experience with AWS and Azure platforms, including AI services (e.g., AWS SageMaker, Azure ML) Proven experience developing or deploying AI models across domains such as natural language processing, computer vision, or predictive analytics Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and data science tools (e.g., Jupyter, Pandas, NumPy) Ability to design, train, and evaluate supervised and unsupervised learning algorithms Strong teamwork and interpersonal skills, with a collaborative and agile mindset Proven ability to work within agile development environments Self motivated, detail-oriented, and capable of managing multiple tasks Knowledge of geological or subsurface data domains Experience with containerization tools such as Docker and Kubernetes Familiarity with CI/CD pipelines for automated deployment Understanding of data governance and compliance in scientific environments Experience with database virtualisation, including DecisionSpace integration server Experience with data analysis applications from the Neftex Predictions portfolio Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation Location 97 Jubilee Avenue, Milton Park,Abingdon,Oxfordshire,OX14 4RW, United Kingdom Requisition Number: 204382 Experience Level:Entry-Level Job Family:Engineering/Science/Technology Product Service Line: division Full Time / Part Time:Full Time Compensation Information Compensation is competitive and commensurate with experience. Job Segment: Database, GIS, Cloud, Data Analyst, Data Management, Technology, Data
Dec 16, 2025
Full time
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties About the Role We are seeking a highly skilled and motivated Senior AI Data Scientist to join our Subsurface team at our Abingdon office in Oxfordshire. This is a unique opportunity to apply advanced data science techniques to geological and geospatial challenges, helping us unlock insights from complex subsurface data. Key Responsibilities Collaborate with geoscientists and engineers to understand requirements and design effective solutions Develop robust Python pipelines for data manipulation Implement secure coding practices and manage version control using Git Work with cloud platforms (AWS and Azure) to scale data workflows and manage infrastructure Optimize database performance and spatial queries using PostgreSQL/PostGIS Champion Python best practices across the team and support the development of junior team members Required Qualifications Honors degree (2:1 or above) in data science/AI or related field. Minimum of 10 years related work experience. Desirable Qualifications Postgraduate qualification in AI or related field Proficiency in Python, with a strong adherence to Python best practices Experience using Git for version control and collaboration Knowledge of secure coding principles Expertise in geospatial libraries such as GeoPandas, Shapely, and GDAL Advanced knowledge of PostgreSQL/PostGIS for spatial data management Experience with AWS and Azure platforms, including AI services (e.g., AWS SageMaker, Azure ML) Proven experience developing or deploying AI models across domains such as natural language processing, computer vision, or predictive analytics Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and data science tools (e.g., Jupyter, Pandas, NumPy) Ability to design, train, and evaluate supervised and unsupervised learning algorithms Strong teamwork and interpersonal skills, with a collaborative and agile mindset Proven ability to work within agile development environments Self motivated, detail-oriented, and capable of managing multiple tasks Knowledge of geological or subsurface data domains Experience with containerization tools such as Docker and Kubernetes Familiarity with CI/CD pipelines for automated deployment Understanding of data governance and compliance in scientific environments Experience with database virtualisation, including DecisionSpace integration server Experience with data analysis applications from the Neftex Predictions portfolio Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation Location 97 Jubilee Avenue, Milton Park,Abingdon,Oxfordshire,OX14 4RW, United Kingdom Requisition Number: 204382 Experience Level:Entry-Level Job Family:Engineering/Science/Technology Product Service Line: division Full Time / Part Time:Full Time Compensation Information Compensation is competitive and commensurate with experience. Job Segment: Database, GIS, Cloud, Data Analyst, Data Management, Technology, Data
Vice President - Client Service Analytics, BXMA page is loaded Vice President - Client Service Analytics, BXMAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: 39949Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at . on and . Role Overview BXMA designs commingled and customized investment solutions to help institutional investors achieve strong, risk-adjusted performance across asset classes and strategies.Our London-based Investor Relations/Business Development and Analytics teams provide world-class client service to BXMA's European client base while driving business growth in the region.As a Vice President, you will play a pivotal role in: Delivering exceptional client service - ensuring timely, high-quality reporting and responses to ad hoc requests. Advancing business development - creating strategic marketing materials that move prospects through the sales cycle. Enhancing operational excellence - developing tools, processes, and automation to improve the quality and speed of deliverables. Leading and mentoring - guiding a team of highly capable analysts and associates.We are seeking a quick-thinking, analytically driven problem-solver who thrives at the intersection of investment insight and client communication. You should be hands-on, adaptable, and eager to learn with a beginner's mindset, while also capable of building trust-based relationships across the organization - including with senior stakeholders.Over time, you will develop deep expertise in BXMA's product suite, strategic asset allocation, portfolio construction, macroeconomics, and both public and private markets. Key Responsibilities Respond to a wide range of client inquiries regarding BXMA investments. Develop enhanced analytics for client and prospect portfolios, including process automation and efficiency improvements. Lead the team in leveraging data tools and AI across workflows. Create and maintain strategic marketing materials. Produce customized presentations for clients and prospects. Manage the Request for Proposal (RFP) process, assisting with completion where required. Oversee and deliver client reporting for commingled funds, customized accounts, and specialty funds. Lead, mentor, and develop analysts and associates within the team, fostering a culture of analytical rigor and knowledge sharing. Uphold a client service mentality and consistently maintain a high bar for quality in all deliverables. Qualifications Blackstone seeks individuals who are highly motivated, intellectually curious, and have a track record of excellence. The ideal candidate will bring: 4-8 years of relevant experience (investment banking, asset management, alternatives, etc.). Undergraduate and/or postgraduate degree in STEM, Finance, or Economics (preferred). Advanced Excel skills, any experience with VBA/Power Query is a plus. Familiarity with databases and data tools (e.g. Tableau / Snowflake / AWS / AI tools) would be advantageous. Deep knowledge of fund economics, performance attribution, and investor reporting. Strong analytical skills and a problem-solving mindset. Entrepreneurial spirit with a collaborative, team-oriented approach. Exceptional verbal, written, and visual communication skills, with meticulous attention to detail. Sound judgment, confidence, and the ability to work independently on ad hoc projects. Experience fostering a positive team culture and managing multiple direct reports. Strong quantitative and coding skills (Python / R / SQL) are a plus.At Blackstone, you will be part of a culture that values intellectual rigor, collaboration, and innovation. We invest in our people, providing opportunities to grow, lead, and make an impact - both for our clients and the firm.The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.If you need a reasonable accommodation to complete your application, please contact Human Resources at (US), (0) (EMEA) or (APAC).Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions. To submit your application please complete the form below. Fields marked with a red asterisk must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.
Dec 15, 2025
Full time
Vice President - Client Service Analytics, BXMA page is loaded Vice President - Client Service Analytics, BXMAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: 39949Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at . on and . Role Overview BXMA designs commingled and customized investment solutions to help institutional investors achieve strong, risk-adjusted performance across asset classes and strategies.Our London-based Investor Relations/Business Development and Analytics teams provide world-class client service to BXMA's European client base while driving business growth in the region.As a Vice President, you will play a pivotal role in: Delivering exceptional client service - ensuring timely, high-quality reporting and responses to ad hoc requests. Advancing business development - creating strategic marketing materials that move prospects through the sales cycle. Enhancing operational excellence - developing tools, processes, and automation to improve the quality and speed of deliverables. Leading and mentoring - guiding a team of highly capable analysts and associates.We are seeking a quick-thinking, analytically driven problem-solver who thrives at the intersection of investment insight and client communication. You should be hands-on, adaptable, and eager to learn with a beginner's mindset, while also capable of building trust-based relationships across the organization - including with senior stakeholders.Over time, you will develop deep expertise in BXMA's product suite, strategic asset allocation, portfolio construction, macroeconomics, and both public and private markets. Key Responsibilities Respond to a wide range of client inquiries regarding BXMA investments. Develop enhanced analytics for client and prospect portfolios, including process automation and efficiency improvements. Lead the team in leveraging data tools and AI across workflows. Create and maintain strategic marketing materials. Produce customized presentations for clients and prospects. Manage the Request for Proposal (RFP) process, assisting with completion where required. Oversee and deliver client reporting for commingled funds, customized accounts, and specialty funds. Lead, mentor, and develop analysts and associates within the team, fostering a culture of analytical rigor and knowledge sharing. Uphold a client service mentality and consistently maintain a high bar for quality in all deliverables. Qualifications Blackstone seeks individuals who are highly motivated, intellectually curious, and have a track record of excellence. The ideal candidate will bring: 4-8 years of relevant experience (investment banking, asset management, alternatives, etc.). Undergraduate and/or postgraduate degree in STEM, Finance, or Economics (preferred). Advanced Excel skills, any experience with VBA/Power Query is a plus. Familiarity with databases and data tools (e.g. Tableau / Snowflake / AWS / AI tools) would be advantageous. Deep knowledge of fund economics, performance attribution, and investor reporting. Strong analytical skills and a problem-solving mindset. Entrepreneurial spirit with a collaborative, team-oriented approach. Exceptional verbal, written, and visual communication skills, with meticulous attention to detail. Sound judgment, confidence, and the ability to work independently on ad hoc projects. Experience fostering a positive team culture and managing multiple direct reports. Strong quantitative and coding skills (Python / R / SQL) are a plus.At Blackstone, you will be part of a culture that values intellectual rigor, collaboration, and innovation. We invest in our people, providing opportunities to grow, lead, and make an impact - both for our clients and the firm.The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.If you need a reasonable accommodation to complete your application, please contact Human Resources at (US), (0) (EMEA) or (APAC).Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions. To submit your application please complete the form below. Fields marked with a red asterisk must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.
Data Analyst A fantastic opportunity has arisen for a Data Analyst to join a growing, innovative business located in North Yorkshire, within easy commuting distance of Harrogate, Darlington and surrounding areas. Due to the semi-rural location, access to your own transport will be important. In this key role, you'll be responsible for capturing, analysing and reporting data to drive supply chain performance, asset management and commercial decision-making. This is a full-time, permanent position working Monday to Friday, 8:30am to 5:00pm, with salary dependent on experience. More than just technical skills, this role is about making data meaningful - communicating insights clearly and effectively to colleagues at every level, from operational teams to senior leadership. We're looking for someone collaborative, approachable, and confident in presenting complex data in a clear, actionable way. The Role Ensure accurate and timely data capture across business operations Develop and maintain automated data pipelines and reporting tools Integrate information from multiple systems Identify and resolve data inconsistencies or gaps Build real-time dashboards and performance reports (Power BI or similar) Translate data insights into clear recommendations across departments Provide predictive analytics to support operational and commercial planning Track and report on sustainability and efficiency metrics Promote data best practice and accuracy across the business What You'll Bring Essential Strong analytical skills and experience in reporting, data analysis and forecasting Proficiency with Excel, SQL and BI tools Experience automating data collection and reporting Confidence in presenting data to both technical and non-technical audiences Ability to manage multiple data sources and identify opportunities for improvement Desirable Experience in manufacturing, FMCG or a related sector Familiarity with systems such as ERP, CRM or finance packages This is an exciting opportunity for a data-driven professional to make a real impact in a progressive company that values innovation, teamwork and clear communication.
Dec 15, 2025
Full time
Data Analyst A fantastic opportunity has arisen for a Data Analyst to join a growing, innovative business located in North Yorkshire, within easy commuting distance of Harrogate, Darlington and surrounding areas. Due to the semi-rural location, access to your own transport will be important. In this key role, you'll be responsible for capturing, analysing and reporting data to drive supply chain performance, asset management and commercial decision-making. This is a full-time, permanent position working Monday to Friday, 8:30am to 5:00pm, with salary dependent on experience. More than just technical skills, this role is about making data meaningful - communicating insights clearly and effectively to colleagues at every level, from operational teams to senior leadership. We're looking for someone collaborative, approachable, and confident in presenting complex data in a clear, actionable way. The Role Ensure accurate and timely data capture across business operations Develop and maintain automated data pipelines and reporting tools Integrate information from multiple systems Identify and resolve data inconsistencies or gaps Build real-time dashboards and performance reports (Power BI or similar) Translate data insights into clear recommendations across departments Provide predictive analytics to support operational and commercial planning Track and report on sustainability and efficiency metrics Promote data best practice and accuracy across the business What You'll Bring Essential Strong analytical skills and experience in reporting, data analysis and forecasting Proficiency with Excel, SQL and BI tools Experience automating data collection and reporting Confidence in presenting data to both technical and non-technical audiences Ability to manage multiple data sources and identify opportunities for improvement Desirable Experience in manufacturing, FMCG or a related sector Familiarity with systems such as ERP, CRM or finance packages This is an exciting opportunity for a data-driven professional to make a real impact in a progressive company that values innovation, teamwork and clear communication.
The Quality Assurance Teamis responsible fordeveloping and providingsystems and information to support clinicaland operation work across the trust in the following areas: Patient Experience, NICE implementation, Clinical Audit, Service User Led Accreditation, Quality Reporting and Regulatory Compliance (CQC). A key principle underlying each of these areas is the use of testing new or innovative approaches and informing the Quality Improvement programme. The post holder will ensure the Trust meets its clinical regulatory requirements as set out in the Health and Social Care Act 2008. The post-holder will support the team's management of relationships with the clinical directorates. Main duties of the job The post holder willbe responsible forleading the trust Quality Assurance agenda, contributing to improving outcomes in clinical quality and patient experience across mental health and community health services in East London,BedfordshireandLuton.Although the postis basedin Central London, the post holder will be expected to travel across the entire geography of the Trust on a regular basis. About us The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community. Job responsibilities The Quality Assurance Manager plays a key role in supporting East London NHS Foundation Trust to deliver safe, effective, high quality care. The postholder will provide professional leadership across a portfolio of directorates, working closely with clinical and operational colleagues to build strong quality assurance capability and to embed a culture of continuous improvement. They will contribute to the production of high quality reports, including Quality Accounts and Quality & Safety reports, and will support the strategic development of the Trusts quality assurance functions. The postholder will maintain close effective working relationships with directorate teams, providing expert advice on quality assurance processes, methodologies and improvement planning. They will oversee and support members of the Quality Assurance (QA) Team, contributing to the development, supervision and induction of staff, and leading elements of the teams workstreams. The role includes organising and facilitating Trust-wide QA events, training sessions and presentations for internal and external audiences, and leading communication strategiessuch as newsletters, articles and videosto promote learning and showcase improvements. The postholder will represent the QA Team at key meetings and committees and will work collaboratively with Trust governance structures to support delivery of the Trust Quality Strategy. They will use and promote Quality Improvement methodology, including PDSA cycles, and provide coaching to QI projects as required. As a champion for high-quality assurance practice, the postholder will support services to understand and evaluate their performance against regulatory frameworks, particularly the CQC quality statements. They will enable teams to develop, monitor and complete action plans arising from self-assessments, mock inspections and service reviews. Building effective relationships with clinical and managerial stakeholders will be central to ensuring engagement in assurance processes and supporting services to act on feedback and drive improvements. The role includes oversight of a comprehensive clinical audit cycle, ensuring meaningful local standards, effective measurement systems and robust feedback. The postholder will promote multidisciplinary audit, embed service-user involvement and provide expert advice to healthcare professionals on audit methodology. They will support the development of audit tools, surveys and digital reporting systems, working with informatics and QI teams to ensure accurate and timely data display. The postholder will champion patient and carer feedback, supporting the development and use of patient experience systems, survey tools and engagement methods. They will supervise QA data analysts in procuring and maintaining relevant equipment and liaise with service-user and carer groups to ensure their voice informs service development. The postholder will assist services in responding to patient experience findings and will drive forward the Service User Led Accreditation programme, providing strategic direction and brokering support to enable services to improve. The postholder will oversee the Trusts NICE implementation processes, ensuring new guidance is reviewed, gaps analysed, and improvement actions monitored. They will support services to achieve and evidence compliance with relevant guidelines. Working closely with the QA leadership team, the postholder will ensure efficient use of resources and contribute to the delivery of a high-value, responsive quality assurance service across the Trust. Person Specification Education/Qualifications/Training Educated to degree level Quality Improvement training Recognised further qualification in a relevant field Experience Experience of working in quality assurance/clinical governance in a healthcare or similar organisation Experience of delivering quality assurance programmes such as clinical audit Experience of preparing services for CQC inspection Experience leading, supporting and influencing with regards to quality and governance Experience in effectively managing competing priorities and a portfolio of projects Experience of managing change Experience of working in a culturally diverse inner-city area Experience of QI methodologies Knowledge and Skills Knowledge of structures, concepts & processes of quality assurance and clinical governance Up to date knowledge of CQC regulatory preparedness processes, framework and standards Understand the need to engage with clinicians and senior leadership to provide factually accurate information relating to regulatory performance and quality standards Excellent numerical, analytical and data management skills Excellent verbal and written communication skills, including report writing skills Ability to confidently and effectively communicate and advise across all levels of the organisation with respect to regulatory compliance and quality Skills in project management Ability to design and deliver interactive presentations Ability to deliver interactive training tailored to the audience Ability to establish and maintain effective administrative systems and processes High level organisational skills including event management skills Ability to manage own time and priorities, ensuring that non-negotiable external deadlines are met Ability to synthesise complex information and present in a format suitable to the audience Ability to provide line management, support and supervision Able to work effectively across organisational boundaries Excellent knowledge of Office 365 and MS Teams Ability to produce articles, stories and promotional materials to aid communication Other requirements relevant to the post Able to move around the organisation and other locations within the geographical area served by the Trust Able to concentrate for long periods Able to cope with demanding and unpredictable work pattern Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff Able to use computer technology for sustained periods Commitment to equal opportunities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £56,276 to £63,176 a yearper annum Inc HCAs
Dec 15, 2025
Full time
The Quality Assurance Teamis responsible fordeveloping and providingsystems and information to support clinicaland operation work across the trust in the following areas: Patient Experience, NICE implementation, Clinical Audit, Service User Led Accreditation, Quality Reporting and Regulatory Compliance (CQC). A key principle underlying each of these areas is the use of testing new or innovative approaches and informing the Quality Improvement programme. The post holder will ensure the Trust meets its clinical regulatory requirements as set out in the Health and Social Care Act 2008. The post-holder will support the team's management of relationships with the clinical directorates. Main duties of the job The post holder willbe responsible forleading the trust Quality Assurance agenda, contributing to improving outcomes in clinical quality and patient experience across mental health and community health services in East London,BedfordshireandLuton.Although the postis basedin Central London, the post holder will be expected to travel across the entire geography of the Trust on a regular basis. About us The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community. Job responsibilities The Quality Assurance Manager plays a key role in supporting East London NHS Foundation Trust to deliver safe, effective, high quality care. The postholder will provide professional leadership across a portfolio of directorates, working closely with clinical and operational colleagues to build strong quality assurance capability and to embed a culture of continuous improvement. They will contribute to the production of high quality reports, including Quality Accounts and Quality & Safety reports, and will support the strategic development of the Trusts quality assurance functions. The postholder will maintain close effective working relationships with directorate teams, providing expert advice on quality assurance processes, methodologies and improvement planning. They will oversee and support members of the Quality Assurance (QA) Team, contributing to the development, supervision and induction of staff, and leading elements of the teams workstreams. The role includes organising and facilitating Trust-wide QA events, training sessions and presentations for internal and external audiences, and leading communication strategiessuch as newsletters, articles and videosto promote learning and showcase improvements. The postholder will represent the QA Team at key meetings and committees and will work collaboratively with Trust governance structures to support delivery of the Trust Quality Strategy. They will use and promote Quality Improvement methodology, including PDSA cycles, and provide coaching to QI projects as required. As a champion for high-quality assurance practice, the postholder will support services to understand and evaluate their performance against regulatory frameworks, particularly the CQC quality statements. They will enable teams to develop, monitor and complete action plans arising from self-assessments, mock inspections and service reviews. Building effective relationships with clinical and managerial stakeholders will be central to ensuring engagement in assurance processes and supporting services to act on feedback and drive improvements. The role includes oversight of a comprehensive clinical audit cycle, ensuring meaningful local standards, effective measurement systems and robust feedback. The postholder will promote multidisciplinary audit, embed service-user involvement and provide expert advice to healthcare professionals on audit methodology. They will support the development of audit tools, surveys and digital reporting systems, working with informatics and QI teams to ensure accurate and timely data display. The postholder will champion patient and carer feedback, supporting the development and use of patient experience systems, survey tools and engagement methods. They will supervise QA data analysts in procuring and maintaining relevant equipment and liaise with service-user and carer groups to ensure their voice informs service development. The postholder will assist services in responding to patient experience findings and will drive forward the Service User Led Accreditation programme, providing strategic direction and brokering support to enable services to improve. The postholder will oversee the Trusts NICE implementation processes, ensuring new guidance is reviewed, gaps analysed, and improvement actions monitored. They will support services to achieve and evidence compliance with relevant guidelines. Working closely with the QA leadership team, the postholder will ensure efficient use of resources and contribute to the delivery of a high-value, responsive quality assurance service across the Trust. Person Specification Education/Qualifications/Training Educated to degree level Quality Improvement training Recognised further qualification in a relevant field Experience Experience of working in quality assurance/clinical governance in a healthcare or similar organisation Experience of delivering quality assurance programmes such as clinical audit Experience of preparing services for CQC inspection Experience leading, supporting and influencing with regards to quality and governance Experience in effectively managing competing priorities and a portfolio of projects Experience of managing change Experience of working in a culturally diverse inner-city area Experience of QI methodologies Knowledge and Skills Knowledge of structures, concepts & processes of quality assurance and clinical governance Up to date knowledge of CQC regulatory preparedness processes, framework and standards Understand the need to engage with clinicians and senior leadership to provide factually accurate information relating to regulatory performance and quality standards Excellent numerical, analytical and data management skills Excellent verbal and written communication skills, including report writing skills Ability to confidently and effectively communicate and advise across all levels of the organisation with respect to regulatory compliance and quality Skills in project management Ability to design and deliver interactive presentations Ability to deliver interactive training tailored to the audience Ability to establish and maintain effective administrative systems and processes High level organisational skills including event management skills Ability to manage own time and priorities, ensuring that non-negotiable external deadlines are met Ability to synthesise complex information and present in a format suitable to the audience Ability to provide line management, support and supervision Able to work effectively across organisational boundaries Excellent knowledge of Office 365 and MS Teams Ability to produce articles, stories and promotional materials to aid communication Other requirements relevant to the post Able to move around the organisation and other locations within the geographical area served by the Trust Able to concentrate for long periods Able to cope with demanding and unpredictable work pattern Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff Able to use computer technology for sustained periods Commitment to equal opportunities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £56,276 to £63,176 a yearper annum Inc HCAs
Job description We currently have an exciting opportunity for aHead of Conflicts - UK & EMEAto join our Business Acceptance Unit (BAU) in the London office. This role willwill lead the firms conflicts function outside of the US, overseeing conflicts clearance, risk management, and compliance with the applicable conflict rules applied by A&O Shearman and will include the SRA Code of Conduct and other relevant jurisdictional requirements and firm policies. A working knowledge of the application of the ABA Model Rules of Professional Conduct and State bar regulations in the US is also needed. This role will act as the primary escalation point for UK and EMEA conflicts issues, working closely with the Managing Director of the BAU, the partners, business teams, and global conflicts functions to ensure seamless client onboarding and regulatory compliance. The role will provide strategic guidance to partners and business teams on conflict risk management and play a key role in developing the best practices for conflicts resolution within a global law firm environment. In addition to overseeing the services provided to the business by the UK and EMEA Conflicts Team, the role will also be ultimately responsible for the management of those In-House and Senior In-House Lawyers and will assist the UK EMEA Conflicts Manager with the management of the analyst team to include, but not limited to, all aspects of training, development and performance. ROLE & RESPONSIBILITIES Leadership and Team Management Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Foster a collaborative and high-performance culture, ensuring adherence to firm-wide conflicts policies. Responsibility for the day-to-day management and development of the UK EMEA Conflict Lawyers, working close with the Managing Director responsible for the BAU to ensure that global standards are met and that each Attorney feels supported in their career and development. Leading on resource management/strategy within the UK EMEA team, including leading on formulating business cases for any proposed new hires and other changes to the UK and EMEA teams responsibilities, resources and structures. Ensure and drive dynamic and consistent collaboration with all other parts of the Global BAU team. Conflicts Analysis and Risk Management Review and analyze complex conflict reports related to new business intake, lateral hires, and ongoing client relationships. Provide strategic oversight and to be the senior escalation point in the UK and EMEA on conflict resolution, whether commercial or legal, and ensure a consistent approach to risk management. Exercising judgment and help BAU Attorneys to exercise judgment as to when to refer complex issues to Managing Director responsible for the BAU and senior management. Work closely with Managing Director responsible for the BAU, partners, fee earners, and business teams to resolve conflicts efficiently and support, where needed, other areas of client onboarding and the BAU to include AML and Financial Crime and The Engagement Terms Team., Draft appropriate consents, information barrier memos and engagement letters, ensuring compliance with applicable professional conduct rules. Develop and implement risk mitigation strategies to improve conflicts management within the firm on any of the applicable policies or procedures under the remit of the UK and EMEA Conflicts Team.Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Policy Development and Compliance Ensure compliance with the SRA Code of Conduct and other relevant jurisdictional requirements and global firm policies. Collaborate with the broader conflicts team to align policies and procedures globally. Maintaining structures within the BAU for the monitoring of changes in practice, professional rules, regulations and the law as it affects UK conflicts so that these can be reflected in the business acceptance and client engagement process and policies and (where needed) in communications to Partners and others. Stakeholder Engagement and Training Act as a trusted advisor to partners, senior leadership, and business teams, offering expert guidance on conflicts risks. Develop and deliver training programs for partners, fee earners, and business services teams on conflicts resolution and compliance. Chair regular UK and EMEA team meetings and conference calls to facilitate training and knowledge sharing. Ensuring that the UK and EMEA Conflict team creates and maintains precedents and know how resources for use within the Global BAU and develops appropriate business acceptance and conflicts know how (e.g. via briefings) for use throughout the firm. Engage with other risk-related teams, including Data Privacy, In House Legal, Financial Crime and Sanctions and Client Engagement Terms, to ensure a holistic approach to firm-wide risk management. Leading on the UK and other (non-US) conflicts aspects of major projects and work-streams, for example which could arise in the future from group lateral hirings, new office openings or similar. Developing and implementing structures, strategies and plans for the future development of the BAU team, its policies and processes and the fulfilment of its responsibilities. KEY REQUIREMENTS Degree from an accredited law school. Solicitor with active bar membership in good standing. Extensive experience in conflicts analysis, professional responsibility, or risk management within a UK or European law firm. Expert knowledge of the SRA Code of Conduct and other global/jurisdictional conflicts requirements and conflicts management best practices. Proven leadership experience in managing conflicts teams and processes as well as mentoring and developing a team. Strong stakeholder management skills with the ability to influence senior partners and business teams. Excellent analytical and problem-solving skills, with a strong attention to detail and a commercial mindset. A proven ability to analyse facts and scenarios thoroughly and efficiently, proactively to put forward resolutions to legal and commercial problems and confidently to make decisions and judgments on complex issues. Ability to work in a high-pressure environment and manage multiple complex conflicts matters efficiently and under time pressure. Highly enthusiastic, confident, ambitious, self-motivated and pro-active with the credibility and experience to build very strong, trusted relationships with the firms Partners and senior staff Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working fora minimum of60% of your time (i.e.three days per weekfor a full time role) in accordance with our hybrid working policy. Additional information - External A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the worlds most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the worlds leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing click apply for full job details
Dec 15, 2025
Full time
Job description We currently have an exciting opportunity for aHead of Conflicts - UK & EMEAto join our Business Acceptance Unit (BAU) in the London office. This role willwill lead the firms conflicts function outside of the US, overseeing conflicts clearance, risk management, and compliance with the applicable conflict rules applied by A&O Shearman and will include the SRA Code of Conduct and other relevant jurisdictional requirements and firm policies. A working knowledge of the application of the ABA Model Rules of Professional Conduct and State bar regulations in the US is also needed. This role will act as the primary escalation point for UK and EMEA conflicts issues, working closely with the Managing Director of the BAU, the partners, business teams, and global conflicts functions to ensure seamless client onboarding and regulatory compliance. The role will provide strategic guidance to partners and business teams on conflict risk management and play a key role in developing the best practices for conflicts resolution within a global law firm environment. In addition to overseeing the services provided to the business by the UK and EMEA Conflicts Team, the role will also be ultimately responsible for the management of those In-House and Senior In-House Lawyers and will assist the UK EMEA Conflicts Manager with the management of the analyst team to include, but not limited to, all aspects of training, development and performance. ROLE & RESPONSIBILITIES Leadership and Team Management Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Foster a collaborative and high-performance culture, ensuring adherence to firm-wide conflicts policies. Responsibility for the day-to-day management and development of the UK EMEA Conflict Lawyers, working close with the Managing Director responsible for the BAU to ensure that global standards are met and that each Attorney feels supported in their career and development. Leading on resource management/strategy within the UK EMEA team, including leading on formulating business cases for any proposed new hires and other changes to the UK and EMEA teams responsibilities, resources and structures. Ensure and drive dynamic and consistent collaboration with all other parts of the Global BAU team. Conflicts Analysis and Risk Management Review and analyze complex conflict reports related to new business intake, lateral hires, and ongoing client relationships. Provide strategic oversight and to be the senior escalation point in the UK and EMEA on conflict resolution, whether commercial or legal, and ensure a consistent approach to risk management. Exercising judgment and help BAU Attorneys to exercise judgment as to when to refer complex issues to Managing Director responsible for the BAU and senior management. Work closely with Managing Director responsible for the BAU, partners, fee earners, and business teams to resolve conflicts efficiently and support, where needed, other areas of client onboarding and the BAU to include AML and Financial Crime and The Engagement Terms Team., Draft appropriate consents, information barrier memos and engagement letters, ensuring compliance with applicable professional conduct rules. Develop and implement risk mitigation strategies to improve conflicts management within the firm on any of the applicable policies or procedures under the remit of the UK and EMEA Conflicts Team.Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Policy Development and Compliance Ensure compliance with the SRA Code of Conduct and other relevant jurisdictional requirements and global firm policies. Collaborate with the broader conflicts team to align policies and procedures globally. Maintaining structures within the BAU for the monitoring of changes in practice, professional rules, regulations and the law as it affects UK conflicts so that these can be reflected in the business acceptance and client engagement process and policies and (where needed) in communications to Partners and others. Stakeholder Engagement and Training Act as a trusted advisor to partners, senior leadership, and business teams, offering expert guidance on conflicts risks. Develop and deliver training programs for partners, fee earners, and business services teams on conflicts resolution and compliance. Chair regular UK and EMEA team meetings and conference calls to facilitate training and knowledge sharing. Ensuring that the UK and EMEA Conflict team creates and maintains precedents and know how resources for use within the Global BAU and develops appropriate business acceptance and conflicts know how (e.g. via briefings) for use throughout the firm. Engage with other risk-related teams, including Data Privacy, In House Legal, Financial Crime and Sanctions and Client Engagement Terms, to ensure a holistic approach to firm-wide risk management. Leading on the UK and other (non-US) conflicts aspects of major projects and work-streams, for example which could arise in the future from group lateral hirings, new office openings or similar. Developing and implementing structures, strategies and plans for the future development of the BAU team, its policies and processes and the fulfilment of its responsibilities. KEY REQUIREMENTS Degree from an accredited law school. Solicitor with active bar membership in good standing. Extensive experience in conflicts analysis, professional responsibility, or risk management within a UK or European law firm. Expert knowledge of the SRA Code of Conduct and other global/jurisdictional conflicts requirements and conflicts management best practices. Proven leadership experience in managing conflicts teams and processes as well as mentoring and developing a team. Strong stakeholder management skills with the ability to influence senior partners and business teams. Excellent analytical and problem-solving skills, with a strong attention to detail and a commercial mindset. A proven ability to analyse facts and scenarios thoroughly and efficiently, proactively to put forward resolutions to legal and commercial problems and confidently to make decisions and judgments on complex issues. Ability to work in a high-pressure environment and manage multiple complex conflicts matters efficiently and under time pressure. Highly enthusiastic, confident, ambitious, self-motivated and pro-active with the credibility and experience to build very strong, trusted relationships with the firms Partners and senior staff Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working fora minimum of60% of your time (i.e.three days per weekfor a full time role) in accordance with our hybrid working policy. Additional information - External A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the worlds most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the worlds leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing click apply for full job details
Role Description As a Project Manager you will be responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.The role requires a background in technology or management consulting with experienced in leading large projects within the financial services industry.As a Project Manager at FNZ you may be involved in the delivery of a single large scale project or multiple smaller projects. This is a very client facing role and requires the ability to build strong relationships with customers, often at a senior level. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements The role operates within the Project Delivery team with a reporting line to a project manager or account director associated to the aligned client.Specific Role Responsibilities Delivery Management Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. Ensure the project delivers in-line with the FNZ Software Delivery Lifecycle (SDLC) and associated quality controls are met. Tracking that these are actively followed and managed on each project. Create and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. Ensure the FNZ Solution Centre understands all build scope through approved designs and specifications in accordance with the SDLC, collaborate with them to create a build and test plan that delivers against project milestones. Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones. Have strong relationships and take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. Take accountability for the overall estimating process for a project, and work collaboratively with the Solution Consultant, Delivery Manager, and the Test Manager to estimate the work effort required to deliver the project scope within the agreed timescales and budgets. Maintain accurate project status and project financial reporting for the entire project team. Provide timely, precise, accurate and comprehensive project MI both internally and externally to FNZ customers. Understand the FNZ products and technology so you are able to identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Build mitigation plans for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalated as is appropriate. Understand the commercial environment FNZ operates within and be able to identify any changes which might impact FNZ commercially in advance to the Client Director. Have strong relationships with 3rd party suppliers and ensure they are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. Manage all operational readiness activities associated to the project, as required, ensuring that the appropriate training and handovers take place ahead of go-live. Undertake post implementation reviews and ensure that lessons learned are captured and shared with the rest of the PM community Team Leadership Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work. Create a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. Swiftly resolve any conflicts within the project team and/or related stakeholders both within and out with FNZ. Be an active member of the PM community within FNZ, contributing to team sessions, supporting other Junior PMs and sharing best practice and lessons learned. Knowledge of the regulatory environment in which FNZ operates, be responsible for managing the impact of all regulatory changes and ensure future change is built into project plans so FNZ clients have a compliant platform. Responsible for ensuring that CASS compliance is considered and adhered to in all platform change projects.Experience Required Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in. An understanding of the regulatory environment FNZ operate within. Managing 3rd party suppliers. Significant experience in leading the delivery of business critical projects, preferably Software implementations within Financial Services. Experience of managing stakeholders to executive levels. Required Knowledge and Skills First class honours degree, masters, MBA or equivalent experience Confident, and able to take initiative given client and delivery focused environment; Independent, self-directing and delivery focused working style; Commercially aware; Excellent organisational, administration and time management skills; Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Dec 15, 2025
Full time
Role Description As a Project Manager you will be responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.The role requires a background in technology or management consulting with experienced in leading large projects within the financial services industry.As a Project Manager at FNZ you may be involved in the delivery of a single large scale project or multiple smaller projects. This is a very client facing role and requires the ability to build strong relationships with customers, often at a senior level. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements The role operates within the Project Delivery team with a reporting line to a project manager or account director associated to the aligned client.Specific Role Responsibilities Delivery Management Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. Ensure the project delivers in-line with the FNZ Software Delivery Lifecycle (SDLC) and associated quality controls are met. Tracking that these are actively followed and managed on each project. Create and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. Ensure the FNZ Solution Centre understands all build scope through approved designs and specifications in accordance with the SDLC, collaborate with them to create a build and test plan that delivers against project milestones. Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones. Have strong relationships and take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. Take accountability for the overall estimating process for a project, and work collaboratively with the Solution Consultant, Delivery Manager, and the Test Manager to estimate the work effort required to deliver the project scope within the agreed timescales and budgets. Maintain accurate project status and project financial reporting for the entire project team. Provide timely, precise, accurate and comprehensive project MI both internally and externally to FNZ customers. Understand the FNZ products and technology so you are able to identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Build mitigation plans for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalated as is appropriate. Understand the commercial environment FNZ operates within and be able to identify any changes which might impact FNZ commercially in advance to the Client Director. Have strong relationships with 3rd party suppliers and ensure they are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. Manage all operational readiness activities associated to the project, as required, ensuring that the appropriate training and handovers take place ahead of go-live. Undertake post implementation reviews and ensure that lessons learned are captured and shared with the rest of the PM community Team Leadership Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work. Create a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. Swiftly resolve any conflicts within the project team and/or related stakeholders both within and out with FNZ. Be an active member of the PM community within FNZ, contributing to team sessions, supporting other Junior PMs and sharing best practice and lessons learned. Knowledge of the regulatory environment in which FNZ operates, be responsible for managing the impact of all regulatory changes and ensure future change is built into project plans so FNZ clients have a compliant platform. Responsible for ensuring that CASS compliance is considered and adhered to in all platform change projects.Experience Required Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in. An understanding of the regulatory environment FNZ operate within. Managing 3rd party suppliers. Significant experience in leading the delivery of business critical projects, preferably Software implementations within Financial Services. Experience of managing stakeholders to executive levels. Required Knowledge and Skills First class honours degree, masters, MBA or equivalent experience Confident, and able to take initiative given client and delivery focused environment; Independent, self-directing and delivery focused working style; Commercially aware; Excellent organisational, administration and time management skills; Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Hybrid role with 2 days a week in our Edinburgh office (Tuesdays and Thursdays) About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Our Operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem-solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done. As an Operations analyst in our Cash team, you'll support with the day-to-day operations across all our product types. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. We're looking for candidates who have previous experience in a similar role. On a typical day you will be Supporting your Operations delivery lead with regular business reporting An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs Reviewing operational workflow and, where possible, suggesting process improvements Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability Supporting with training for new members of the team Supporting other areas of Operations as and when required This role's for you if You have a good understanding of the Investment Management industry You can identify, analyse and resolve any complex issues working to strict deadlines You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment You have communication and organisation skills with the ability to describe to both technical and non-technical audiences This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £30,000 and £35,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 min competency-based interview with the hiring manager & Senior operations analyst. Second stage - 30 min conversation around cultural alignment & fit We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Dec 14, 2025
Full time
Hybrid role with 2 days a week in our Edinburgh office (Tuesdays and Thursdays) About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Our Operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem-solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done. As an Operations analyst in our Cash team, you'll support with the day-to-day operations across all our product types. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. We're looking for candidates who have previous experience in a similar role. On a typical day you will be Supporting your Operations delivery lead with regular business reporting An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs Reviewing operational workflow and, where possible, suggesting process improvements Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability Supporting with training for new members of the team Supporting other areas of Operations as and when required This role's for you if You have a good understanding of the Investment Management industry You can identify, analyse and resolve any complex issues working to strict deadlines You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment You have communication and organisation skills with the ability to describe to both technical and non-technical audiences This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £30,000 and £35,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 min competency-based interview with the hiring manager & Senior operations analyst. Second stage - 30 min conversation around cultural alignment & fit We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Description Globally scaled and award winning company with a passion for delivering results for the NHS and the general Healthcare sector is looking to hire an application support analyst who specialises in Enterprise Resource Planning Software (ERP) and more specifically the Sage 200 application. This is a company with a great track record of distributing industry leading products all over the world. The SAGE Support Analyst will be responsible for 1st and 2nd line user community support of the SAGE 200 Application. They will be responsible for forming excellent working relationships with the end users of the system which includes Finance, Sales, Customer Experience, Operations, Logistics and Manufacturing. Routine tasks include assisting with month end support, master data uploads and user administration. There is also an opportunity to bring any technical skills in the field of system integration e.g., e commerce interfaces, EDI and improving business processes utilised in the system. Responsibilities Responsible for 1st and 2nd level Incident and Problem Management. Conduct Support for Month end and BAU processes. Debug, analyse and consider pros and cons of custom code enhancements. Improve performance and resilience of interfaces to other systems. Lead projects to implement new Sage functionality e.g., Sicon Enhancements, Inventory Management. Act as a bridge between the business and our Sage Support Partners. Make sure that master data requests are prioritised with the business and uploaded in a timely manner. Practice continuous improvement, always looking for ways to improve the processes within the system and make full use of the availability of the system. Support projects with technical advice and solutions. Aid in training of new users, in new systems and processes. Support the business in line with KPI's. Improve performance and efficiency of SAGE application, either by reverting to standard functionality or code improvements. Experience Required Hard Skills: Sage 200 Support, Customisation/Development or Integration. Proven ability to design and implement new processes and facilitate user adoption. Experience with user testing, training, and master data. Soft Skills: Experience meeting with Business Stakeholders, Senior Leadership and building out roadmap, vision, and process in participation with management. Creative and analytical thinker with strong problem-solving skills. Must demonstrate exceptional verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organisation, to build credibility and trust. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Capacity to assess current business processes and identify ways to improve these with technology and people. A demonstrated ability to understand and articulate complex requirements. Benefits Pension Free Parking when at site Region West Yorkshire Working Arrangements Home or Hybrid Working (1 day per week in office) / 26 Days Holidays + 1 Bupa
Dec 14, 2025
Full time
Description Globally scaled and award winning company with a passion for delivering results for the NHS and the general Healthcare sector is looking to hire an application support analyst who specialises in Enterprise Resource Planning Software (ERP) and more specifically the Sage 200 application. This is a company with a great track record of distributing industry leading products all over the world. The SAGE Support Analyst will be responsible for 1st and 2nd line user community support of the SAGE 200 Application. They will be responsible for forming excellent working relationships with the end users of the system which includes Finance, Sales, Customer Experience, Operations, Logistics and Manufacturing. Routine tasks include assisting with month end support, master data uploads and user administration. There is also an opportunity to bring any technical skills in the field of system integration e.g., e commerce interfaces, EDI and improving business processes utilised in the system. Responsibilities Responsible for 1st and 2nd level Incident and Problem Management. Conduct Support for Month end and BAU processes. Debug, analyse and consider pros and cons of custom code enhancements. Improve performance and resilience of interfaces to other systems. Lead projects to implement new Sage functionality e.g., Sicon Enhancements, Inventory Management. Act as a bridge between the business and our Sage Support Partners. Make sure that master data requests are prioritised with the business and uploaded in a timely manner. Practice continuous improvement, always looking for ways to improve the processes within the system and make full use of the availability of the system. Support projects with technical advice and solutions. Aid in training of new users, in new systems and processes. Support the business in line with KPI's. Improve performance and efficiency of SAGE application, either by reverting to standard functionality or code improvements. Experience Required Hard Skills: Sage 200 Support, Customisation/Development or Integration. Proven ability to design and implement new processes and facilitate user adoption. Experience with user testing, training, and master data. Soft Skills: Experience meeting with Business Stakeholders, Senior Leadership and building out roadmap, vision, and process in participation with management. Creative and analytical thinker with strong problem-solving skills. Must demonstrate exceptional verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organisation, to build credibility and trust. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Capacity to assess current business processes and identify ways to improve these with technology and people. A demonstrated ability to understand and articulate complex requirements. Benefits Pension Free Parking when at site Region West Yorkshire Working Arrangements Home or Hybrid Working (1 day per week in office) / 26 Days Holidays + 1 Bupa
Full job description Role Description The objective of the Second Line Risk team is to deliver, coordinate and continuously develop an effective Risk Management Framework that provides the tools to enable FNZ to identify, assess, control and monitor risk; and through that framework manage risk within the appetite of the business, our clients, and regulators. The role will support the Delivery Risk Business Partner in the implementation and maintenance of the Risk Management Framework to support FNZ's business plan and the regulatory environment it operates in. This includes provision of oversight of the application of risk management policies and procedures and working with the business to facilitate the understanding and embedding of these within FNZ. Responsibilities Support the Delivery Risk Business Partner in the embedding of risk practices across Delivery business activity, e.g. Risk Event management, Post Implementation Reviews, Escalated Root Cause Analysis, and Key Risk Metric analysis. Assist in embedding a Risk & Control Self-Assessment (RCSA) framework within the Delivery function, including assisting with the production of relevant reporting on the effectiveness and efficiency of core Delivery controls. Attend appropriate governance meetings as required. Work closely with the Compliance function to support alignment of risk management and compliance approaches. Liaise with operational risk colleagues to support a robust and timely risk event, risk reporting, and control self-certification framework. Assist in the design and implementation of an effective control assurance programme across the Delivery function. Assist with the evaluation of risk exposures relating to business activities and reviewing individual project risk registers. Support maintenance of the suite of risk management policies, ensuring that these are embedded in core processes within the Delivery function. Provide guidance and support to the business on the use of the FNZ Risk Management System. Support Second Line Risk senior management when required. Experience Required Desirable Experience of change risk management and supporting / oversight of Delivery risks. Knowledge of industry risk management best practice. Working knowledge of FCA, Data regulation and Financial Crime regulations. Essential Experience working in a Second Line or First Line Risk Management role. Attention to detail and confident reviewing data sets. Ability to take initiative and be comfortable working under pressure within strict deadlines. Excellent written and verbal communication skills. Ability to build and maintain collaborative relationships with key stakeholders. Skilled in the use of Microsoft Office suite, including Word, Excel, and PowerPoint. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Dec 14, 2025
Full time
Full job description Role Description The objective of the Second Line Risk team is to deliver, coordinate and continuously develop an effective Risk Management Framework that provides the tools to enable FNZ to identify, assess, control and monitor risk; and through that framework manage risk within the appetite of the business, our clients, and regulators. The role will support the Delivery Risk Business Partner in the implementation and maintenance of the Risk Management Framework to support FNZ's business plan and the regulatory environment it operates in. This includes provision of oversight of the application of risk management policies and procedures and working with the business to facilitate the understanding and embedding of these within FNZ. Responsibilities Support the Delivery Risk Business Partner in the embedding of risk practices across Delivery business activity, e.g. Risk Event management, Post Implementation Reviews, Escalated Root Cause Analysis, and Key Risk Metric analysis. Assist in embedding a Risk & Control Self-Assessment (RCSA) framework within the Delivery function, including assisting with the production of relevant reporting on the effectiveness and efficiency of core Delivery controls. Attend appropriate governance meetings as required. Work closely with the Compliance function to support alignment of risk management and compliance approaches. Liaise with operational risk colleagues to support a robust and timely risk event, risk reporting, and control self-certification framework. Assist in the design and implementation of an effective control assurance programme across the Delivery function. Assist with the evaluation of risk exposures relating to business activities and reviewing individual project risk registers. Support maintenance of the suite of risk management policies, ensuring that these are embedded in core processes within the Delivery function. Provide guidance and support to the business on the use of the FNZ Risk Management System. Support Second Line Risk senior management when required. Experience Required Desirable Experience of change risk management and supporting / oversight of Delivery risks. Knowledge of industry risk management best practice. Working knowledge of FCA, Data regulation and Financial Crime regulations. Essential Experience working in a Second Line or First Line Risk Management role. Attention to detail and confident reviewing data sets. Ability to take initiative and be comfortable working under pressure within strict deadlines. Excellent written and verbal communication skills. Ability to build and maintain collaborative relationships with key stakeholders. Skilled in the use of Microsoft Office suite, including Word, Excel, and PowerPoint. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Senior Technical Analyst - McDonald's Corporation, London, United Kingdom Company Description McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Job Description McDonald's is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence across our organization. We are seeking a dedicated team member who will play a pivotal role in bridging the gap between our technology stakeholders and the observability and AIOps teams. In this role, you will act as a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive environment. Responsibilities Automation: Implement AI-driven automation to enhance the efficiency of IT operations. Monitoring and Maintenance: Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations. Data Pipeline Management: Develop and maintain ETL pipelines within Cribl to ensure data collection and processing. Collaboration: Work closely with development, operations, and observability teams to integrate AI solutions into the everyday workflow. Incident Management: Employ AIOps for proactive incident management and resolution. Performance Optimization: Continuously optimize system performance using AI insights and recommendations. Qualifications Technical Skills Required: AIOps Platforms: Familiarity with platforms such as Moogsoft, BigPanda, or IBM Watson AIOps. Cloud Native Expertise: Experience with Docker, Kubernetes, AWS, Google Cloud, or Terraform. Machine Learning: Understanding of machine learning concepts and frameworks. Problem-Solving: Strong analytical and problem-solving skills to address complex IT issues. Additional Information At McDonald's we arePeople from allWalks ofLife People are at the heart of everything wedo,and they make the McDonald's experience.We embrace diversityand arecommitted to creating an inclusive culturethat means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. Wedo not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities,helping to develop skills and drive aspirationsthat will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Dec 14, 2025
Full time
Senior Technical Analyst - McDonald's Corporation, London, United Kingdom Company Description McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Job Description McDonald's is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence across our organization. We are seeking a dedicated team member who will play a pivotal role in bridging the gap between our technology stakeholders and the observability and AIOps teams. In this role, you will act as a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive environment. Responsibilities Automation: Implement AI-driven automation to enhance the efficiency of IT operations. Monitoring and Maintenance: Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations. Data Pipeline Management: Develop and maintain ETL pipelines within Cribl to ensure data collection and processing. Collaboration: Work closely with development, operations, and observability teams to integrate AI solutions into the everyday workflow. Incident Management: Employ AIOps for proactive incident management and resolution. Performance Optimization: Continuously optimize system performance using AI insights and recommendations. Qualifications Technical Skills Required: AIOps Platforms: Familiarity with platforms such as Moogsoft, BigPanda, or IBM Watson AIOps. Cloud Native Expertise: Experience with Docker, Kubernetes, AWS, Google Cloud, or Terraform. Machine Learning: Understanding of machine learning concepts and frameworks. Problem-Solving: Strong analytical and problem-solving skills to address complex IT issues. Additional Information At McDonald's we arePeople from allWalks ofLife People are at the heart of everything wedo,and they make the McDonald's experience.We embrace diversityand arecommitted to creating an inclusive culturethat means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. Wedo not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities,helping to develop skills and drive aspirationsthat will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Data Analyst - Red Cell Immunohaematology (RCI) This is a great opportunity to work in NHS Blood Transplant as a Data Analyst with the Red Cell Immunohaematology (RCI) function, a national reference service supporting the safe and clinically effective use of red cells and other blood components. You will provide Data analysis expert advice to RCI Management and other stakeholders NHSBT. As part of the RCI management team, you will provide expert data analysis, interpretation, and reporting to inform operational and strategic decision-making across the service. Your analytical insight will support workforce planning, quality improvement, and service development, ensuring RCI remains a recognised centre of excellence in reference transfusion science. Your organisational and leadership skills will ensure the transfusion service continues to deliver a cost effective and responsive service to patients and users of the service. NHSBT will offer training and development opportunities to maintain and enhance your personal development. Main duties of the job Gathering data from a variety of sources, producing analysis and recommendations. Managing a portfolio of scheduled and ad hoc reporting tasks, including weekly, monthly, and quarterly outputs. Reporting of trends to support strategic planning, service improvement and business growth. Supporting the Assistant Director of RCI, members of the Senior Management Team and the wider function to achieve challenging performance and growth targets with a focus on improving efficiency/productivity of the function. Supporting the delivery of the RCI strategic plan by ensuring that insight from data is aligned with business objectives, that performance is monitored across all sites, and that data is used to inform improvements, operational planning, and stakeholder engagement. Leading and contributing to data-driven workstreams, such as performance reporting, benchmarking, forecasting and dashboard development, ensuring that they are of the highest professional standards and compliant with all relevant internal and external standards, regulation and instructions. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference- Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Benefits NHSBT promotes flexible working opportunities. Annual leave: 27 days pro rata for part time, 29 days after 5 years' service and 33 days after 10 years, plus bank holidays. NHS pension scheme - a defined benefit scheme. Further details and outline of benefits can be found at . We foster a culture of continuous learning, offering a wide range of activities to support your personal and professional growth. The Thrive programme embodies our commitment to learning and development and is open to everyone at NHSBT. Person Specification Qualifications Essential Educated to degree level in a relevant subject (e.g. data science, statistics, health informatics) or equivalent level qualification OR demonstrable work based experience in a range of procedures and practices in the specialism to degree level. Post Graduate qualification in a statistical or numerate discipline or significant demonstrable experience equivalent to post graduate level. Demonstrates commitment to own continued professional development (CPD). Experience Essential Demonstrate experience in the use of analytical, reporting and statistical software e.g. Power BI, R, SAS, SPSS, S+, Microsoft Access, Excel, SQL server and Business objects. Demonstrable experience of working with budgets and the use of financial/activity information to support the management of services. Experience of producing analysis and identifying trends from large quantities of complex and often conflicting data. Experience of developing/assisting with the creation of strategic plans / business cases. Experience of working in the delivery of projects as part of a multi-disciplinary team. Experience in providing training to others on an area of specialism. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint). Employer details Employer name NHS Blood and Transplant Address NHSBT - Filton 500 North Bristol Park Bristol BS34 7QH Employer's website (Opens in a new tab)
Dec 14, 2025
Full time
Data Analyst - Red Cell Immunohaematology (RCI) This is a great opportunity to work in NHS Blood Transplant as a Data Analyst with the Red Cell Immunohaematology (RCI) function, a national reference service supporting the safe and clinically effective use of red cells and other blood components. You will provide Data analysis expert advice to RCI Management and other stakeholders NHSBT. As part of the RCI management team, you will provide expert data analysis, interpretation, and reporting to inform operational and strategic decision-making across the service. Your analytical insight will support workforce planning, quality improvement, and service development, ensuring RCI remains a recognised centre of excellence in reference transfusion science. Your organisational and leadership skills will ensure the transfusion service continues to deliver a cost effective and responsive service to patients and users of the service. NHSBT will offer training and development opportunities to maintain and enhance your personal development. Main duties of the job Gathering data from a variety of sources, producing analysis and recommendations. Managing a portfolio of scheduled and ad hoc reporting tasks, including weekly, monthly, and quarterly outputs. Reporting of trends to support strategic planning, service improvement and business growth. Supporting the Assistant Director of RCI, members of the Senior Management Team and the wider function to achieve challenging performance and growth targets with a focus on improving efficiency/productivity of the function. Supporting the delivery of the RCI strategic plan by ensuring that insight from data is aligned with business objectives, that performance is monitored across all sites, and that data is used to inform improvements, operational planning, and stakeholder engagement. Leading and contributing to data-driven workstreams, such as performance reporting, benchmarking, forecasting and dashboard development, ensuring that they are of the highest professional standards and compliant with all relevant internal and external standards, regulation and instructions. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference- Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Benefits NHSBT promotes flexible working opportunities. Annual leave: 27 days pro rata for part time, 29 days after 5 years' service and 33 days after 10 years, plus bank holidays. NHS pension scheme - a defined benefit scheme. Further details and outline of benefits can be found at . We foster a culture of continuous learning, offering a wide range of activities to support your personal and professional growth. The Thrive programme embodies our commitment to learning and development and is open to everyone at NHSBT. Person Specification Qualifications Essential Educated to degree level in a relevant subject (e.g. data science, statistics, health informatics) or equivalent level qualification OR demonstrable work based experience in a range of procedures and practices in the specialism to degree level. Post Graduate qualification in a statistical or numerate discipline or significant demonstrable experience equivalent to post graduate level. Demonstrates commitment to own continued professional development (CPD). Experience Essential Demonstrate experience in the use of analytical, reporting and statistical software e.g. Power BI, R, SAS, SPSS, S+, Microsoft Access, Excel, SQL server and Business objects. Demonstrable experience of working with budgets and the use of financial/activity information to support the management of services. Experience of producing analysis and identifying trends from large quantities of complex and often conflicting data. Experience of developing/assisting with the creation of strategic plans / business cases. Experience of working in the delivery of projects as part of a multi-disciplinary team. Experience in providing training to others on an area of specialism. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint). Employer details Employer name NHS Blood and Transplant Address NHSBT - Filton 500 North Bristol Park Bristol BS34 7QH Employer's website (Opens in a new tab)
ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state of the art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior GRC Data and Technical Lead will drive the implementation and enhancement of a Governance Risk and Compliance platform, help manage and structure enterprise risk data and develop AI enabled dashboards and reporting to strengthen our enterprise risk intelligence. The Senior Enterprise Risk Analyst will play a vital role in operationalizing a data driven and future ready risk program for the organisation. This role blends expertise in enterprise risk with hands on experience in governance and risk technology, AI tools, and data visualization to improve how risk is monitored, communicated, and acted upon. OPPORTUNITIES Drive the deployment and scaling of the enterprise GRC platform, ensuring alignment with the organization's risk framework and operational needs. Configure platform workflows, risk libraries, and reporting hierarchies to enable automation, traceability, and audit readiness. Collaborate with IT and vendor teams to integrate risk data from multiple sources and ensure seamless platform functionality. Maintain accurate, consistent, and well structured risk data within the GRC platform, including risk registers, control libraries, incidents, and mitigation plans. Establish and document data governance practices and support data clean up, normalization, and classification efforts. Help prepare the risk data infrastructure for future automation and advanced analytics use cases, including AI applications. Stay current on how AI is being used in risk management, governance, and compliance functions across the industry. Collaborate with data, tech, and risk teams to explore practical use cases for AI in areas such as risk identification, issue tracking, or document analysis. Help define requirements, governance principles, and controls to guide future AI adoption within the enterprise risk function. Develop and maintain dashboards and reports tailored to different stakeholder groups (e.g., operational, functional, executive levels). Use BI tools (e.g., Power BI, Tableau, or GRC native dashboards) to visualize key risks, trends, and open issues. Partner with the rest of the team to evolve toward more dynamic, data driven reporting that supports predictive insights over time. SKILLS Bachelor's degree in Business, Risk Management, Information Systems, or a related field; Master's degree or GRC certifications (e.g., CRMA, CGEIT, GRCP) a plus. 4-7 years of experience in enterprise risk management, internal audit, GRC platform support, or data/reporting roles-ideally in a technology driven organization. Hands on experience implementing or managing GRC systems (e.g., Archer, LogicGate, Logic Manager, Riskonnect, OneTrust, ServiceNow GRC, etc.). Proficiency in building dashboards and reports using BI tools such as Power BI, Tableau, or advanced Excel. Experience in the tech industry is a plus. Fluency in English required. Excellent attention to detail and ability to manage and structure complex data sets to support high quality reporting. Can translate technical or data heavy content into clear, business relevant language. Strong communication skills and ability to work cross functionally with risk, compliance, IT, and business teams. Skilled at tailoring risk messages to different audiences (operational teams vs. executives). Builds trust and rapport, especially during change initiatives like GRC implementation. Ability to work autonomously and be hands on / 'can do' attitude person. VALUES Care about the organization's enterprise risk management framework. Commit to updating risk registers and databases. Collaborate with senior management and the Board of Directors, highlighting key risk exposures. Challenge risks associated with new business initiatives. BENEFITS Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge. Study leave: 2 weeks of paid leave each year for study or personal development. Please make sure to read our Recruitment Privacy Policy.
Dec 14, 2025
Full time
ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state of the art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior GRC Data and Technical Lead will drive the implementation and enhancement of a Governance Risk and Compliance platform, help manage and structure enterprise risk data and develop AI enabled dashboards and reporting to strengthen our enterprise risk intelligence. The Senior Enterprise Risk Analyst will play a vital role in operationalizing a data driven and future ready risk program for the organisation. This role blends expertise in enterprise risk with hands on experience in governance and risk technology, AI tools, and data visualization to improve how risk is monitored, communicated, and acted upon. OPPORTUNITIES Drive the deployment and scaling of the enterprise GRC platform, ensuring alignment with the organization's risk framework and operational needs. Configure platform workflows, risk libraries, and reporting hierarchies to enable automation, traceability, and audit readiness. Collaborate with IT and vendor teams to integrate risk data from multiple sources and ensure seamless platform functionality. Maintain accurate, consistent, and well structured risk data within the GRC platform, including risk registers, control libraries, incidents, and mitigation plans. Establish and document data governance practices and support data clean up, normalization, and classification efforts. Help prepare the risk data infrastructure for future automation and advanced analytics use cases, including AI applications. Stay current on how AI is being used in risk management, governance, and compliance functions across the industry. Collaborate with data, tech, and risk teams to explore practical use cases for AI in areas such as risk identification, issue tracking, or document analysis. Help define requirements, governance principles, and controls to guide future AI adoption within the enterprise risk function. Develop and maintain dashboards and reports tailored to different stakeholder groups (e.g., operational, functional, executive levels). Use BI tools (e.g., Power BI, Tableau, or GRC native dashboards) to visualize key risks, trends, and open issues. Partner with the rest of the team to evolve toward more dynamic, data driven reporting that supports predictive insights over time. SKILLS Bachelor's degree in Business, Risk Management, Information Systems, or a related field; Master's degree or GRC certifications (e.g., CRMA, CGEIT, GRCP) a plus. 4-7 years of experience in enterprise risk management, internal audit, GRC platform support, or data/reporting roles-ideally in a technology driven organization. Hands on experience implementing or managing GRC systems (e.g., Archer, LogicGate, Logic Manager, Riskonnect, OneTrust, ServiceNow GRC, etc.). Proficiency in building dashboards and reports using BI tools such as Power BI, Tableau, or advanced Excel. Experience in the tech industry is a plus. Fluency in English required. Excellent attention to detail and ability to manage and structure complex data sets to support high quality reporting. Can translate technical or data heavy content into clear, business relevant language. Strong communication skills and ability to work cross functionally with risk, compliance, IT, and business teams. Skilled at tailoring risk messages to different audiences (operational teams vs. executives). Builds trust and rapport, especially during change initiatives like GRC implementation. Ability to work autonomously and be hands on / 'can do' attitude person. VALUES Care about the organization's enterprise risk management framework. Commit to updating risk registers and databases. Collaborate with senior management and the Board of Directors, highlighting key risk exposures. Challenge risks associated with new business initiatives. BENEFITS Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge. Study leave: 2 weeks of paid leave each year for study or personal development. Please make sure to read our Recruitment Privacy Policy.
ICT Senior Analyst Salary: £40,174 - £43,236 per annum Contract: 6 month contract, 37 hours per week Location: Lyndhurst Working pattern: Hybrid (50 percent office, 50 percent home working after training) The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us click apply for full job details
Dec 13, 2025
Contractor
ICT Senior Analyst Salary: £40,174 - £43,236 per annum Contract: 6 month contract, 37 hours per week Location: Lyndhurst Working pattern: Hybrid (50 percent office, 50 percent home working after training) The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us click apply for full job details
About the Role Grade Level (for internal use): 12 The Role: Senior Sales Executive - New Business - Financials Vertical - Europe Global Insight (GI): Economics, Risk, Maritime & Trade The Team: The Global Insight (GI) business combines macro-economic, country risk, industry, supply chain and maritime data & analytics capabilities to help customers deepen investment conviction, refine asset allocations, and mitigate both financial and compliance risk. This role presents an opportunity to join the team responsible for new business sales of GI products to European financial institutions. The Financials new business team partners with investment & commercial banks, hedge funds, asset managers and pension funds to enable a deep understanding of the global macro economic picture and associated country, compliance & regulatory risks relevant for their business. The Impact: Financial institutions rely on the Global Insight (GI) capability set to understand and respond to the key macro trends that impact their business and/or investment strategy. What's in it for you You will drive new business sales for our Economics & Supply Chain product portfolio to financial institutions in the UK and Europe. You will have the opportunity to leverage your data subscription and consultative sales skills to build relationships across organizations up to and including C-Level. You will help solve some of the biggest risk and growth challenges they face. Supporting you will be our deep bench of economists, analysts, data experts and consultants. Pre-sales and subject matter expert colleagues are available to assist with the sales process. The Key Trade & Economics (GI) Products Purchasing Managers Index (PMI) World Economic Service (WES) Comparative Industry Service Global Trade Analytics Suite (GTAS) Bill of Lading Data (Panjiva & PIERS) Maritime Data (AIS Vessel Tracking) Consulting: Mitigating Investment Risk & Increasing Growth opportunities Economic Impact, Market Sizing, Country Risk The Customer Verticals Banks Macro Hedge Funds and Asset Managers Systematic Equity Investors Commodity Traders Private Equity Key Personas Research, Trading & Portfolio Managers across asset classes Economists Quantitative researchers, traders and portfolio managers Data Science Asset Allocation Responsibilities Meeting and exceeding new business sales targets on a monthly and annual basis for both subscriptions and consultancy sales Owning your number - Accurately forecasting committed and best-case deals monthly. Pipeline on a quarterly basis. Outbound Pipeline generation - Generating pipeline by meeting agreed customer outbound activity targets Solutions and Customer Knowledge - Learn the product suite and customer pain points to ensure superior execution of enterprise and transactional level selling Sales Knowledge - Demonstrate ongoing improvement in key stages of the sales process and the ability to reach exit gates in MEDDPICC qualification for enterprise sales Synergy Sales - Achieve key synergy or cross-selling targets Key Stakeholder Access - Connect and provide meetings with key customers for leadership when required Travel within the region as required What We're Looking For The ideal candidate can demonstrate the following during the interview process: Understand and apply the data & analytics sales process Understand or learn the key personas within the Financials Vertical and how they are measured and challenged Demonstrate plans to sell to Financials Vertical personas based on this knowledge Understand or learn multiple GI data, analytics, and research solutions and how they solve customer challenges Understand or learn how GI consultancy services can solve customer challenges for upsells and new logos Proven ability to generate outbound pipeline from existing relationships and new logos, including: Build and execute an annual sales plan highlighting growth accounts and white space Generate meetings from existing S&P relationships Identify and pursue synergy opportunities Generate meetings from cold outreach or low-penetrated accounts Write content for email outreach campaigns Organize and drive in-person customer events Proven ability to sell at both transactional and enterprise levels with ticket sizes $50k-$500k Proven ability to prepare and present plans prior to sales meetings Evidence of discovering customer challenges across user personas Demonstrate ability to build multiple champions at director and C-level Deliver email recaps and professional proposals capturing pain points and ROI for budget holders Manage defined outcomes for trials/POC/Pilots High-energy with curiosity about prospect personas and challenges Persistence and commitment to continuous learning and sales improvement Note: This role is limited to persons with indefinite right to work in the hiring location. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we deliver accurate, deep and insightful information through a team of experts and leading data and technology solutions. Our aim is to help customers make informed decisions with conviction. For more information, visit our website by removing links in this refined version. What's In It For You? Our purpose is to drive progress through catalyst actions. We transform data into Essential Intelligence, pinpoint risks and unlock opportunities. We power global markets and aim to support a more equitable future. Our People: We are over 35,000 worldwide, driven by curiosity and a belief that Essential Intelligence can help build a better future. Our Values: Integrity, Discovery, Partnership. We collaborate to achieve shared goals while maintaining integrity and curiosity. Benefits Health & Wellness: healthcare coverage for mind and body Flexible Downtime: generous time off Continuous Learning: resources to grow your career Invest in Your Future: competitive pay, retirement planning, education support and financial wellness programs Family Friendly Perks: benefits for partners and children Beyond the Basics: discounts and small perks For more information on benefits by country, visit the benefits site. Equal Opportunity Employer S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process, please contact our EEO Compliance team.
Dec 13, 2025
Full time
About the Role Grade Level (for internal use): 12 The Role: Senior Sales Executive - New Business - Financials Vertical - Europe Global Insight (GI): Economics, Risk, Maritime & Trade The Team: The Global Insight (GI) business combines macro-economic, country risk, industry, supply chain and maritime data & analytics capabilities to help customers deepen investment conviction, refine asset allocations, and mitigate both financial and compliance risk. This role presents an opportunity to join the team responsible for new business sales of GI products to European financial institutions. The Financials new business team partners with investment & commercial banks, hedge funds, asset managers and pension funds to enable a deep understanding of the global macro economic picture and associated country, compliance & regulatory risks relevant for their business. The Impact: Financial institutions rely on the Global Insight (GI) capability set to understand and respond to the key macro trends that impact their business and/or investment strategy. What's in it for you You will drive new business sales for our Economics & Supply Chain product portfolio to financial institutions in the UK and Europe. You will have the opportunity to leverage your data subscription and consultative sales skills to build relationships across organizations up to and including C-Level. You will help solve some of the biggest risk and growth challenges they face. Supporting you will be our deep bench of economists, analysts, data experts and consultants. Pre-sales and subject matter expert colleagues are available to assist with the sales process. The Key Trade & Economics (GI) Products Purchasing Managers Index (PMI) World Economic Service (WES) Comparative Industry Service Global Trade Analytics Suite (GTAS) Bill of Lading Data (Panjiva & PIERS) Maritime Data (AIS Vessel Tracking) Consulting: Mitigating Investment Risk & Increasing Growth opportunities Economic Impact, Market Sizing, Country Risk The Customer Verticals Banks Macro Hedge Funds and Asset Managers Systematic Equity Investors Commodity Traders Private Equity Key Personas Research, Trading & Portfolio Managers across asset classes Economists Quantitative researchers, traders and portfolio managers Data Science Asset Allocation Responsibilities Meeting and exceeding new business sales targets on a monthly and annual basis for both subscriptions and consultancy sales Owning your number - Accurately forecasting committed and best-case deals monthly. Pipeline on a quarterly basis. Outbound Pipeline generation - Generating pipeline by meeting agreed customer outbound activity targets Solutions and Customer Knowledge - Learn the product suite and customer pain points to ensure superior execution of enterprise and transactional level selling Sales Knowledge - Demonstrate ongoing improvement in key stages of the sales process and the ability to reach exit gates in MEDDPICC qualification for enterprise sales Synergy Sales - Achieve key synergy or cross-selling targets Key Stakeholder Access - Connect and provide meetings with key customers for leadership when required Travel within the region as required What We're Looking For The ideal candidate can demonstrate the following during the interview process: Understand and apply the data & analytics sales process Understand or learn the key personas within the Financials Vertical and how they are measured and challenged Demonstrate plans to sell to Financials Vertical personas based on this knowledge Understand or learn multiple GI data, analytics, and research solutions and how they solve customer challenges Understand or learn how GI consultancy services can solve customer challenges for upsells and new logos Proven ability to generate outbound pipeline from existing relationships and new logos, including: Build and execute an annual sales plan highlighting growth accounts and white space Generate meetings from existing S&P relationships Identify and pursue synergy opportunities Generate meetings from cold outreach or low-penetrated accounts Write content for email outreach campaigns Organize and drive in-person customer events Proven ability to sell at both transactional and enterprise levels with ticket sizes $50k-$500k Proven ability to prepare and present plans prior to sales meetings Evidence of discovering customer challenges across user personas Demonstrate ability to build multiple champions at director and C-level Deliver email recaps and professional proposals capturing pain points and ROI for budget holders Manage defined outcomes for trials/POC/Pilots High-energy with curiosity about prospect personas and challenges Persistence and commitment to continuous learning and sales improvement Note: This role is limited to persons with indefinite right to work in the hiring location. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we deliver accurate, deep and insightful information through a team of experts and leading data and technology solutions. Our aim is to help customers make informed decisions with conviction. For more information, visit our website by removing links in this refined version. What's In It For You? Our purpose is to drive progress through catalyst actions. We transform data into Essential Intelligence, pinpoint risks and unlock opportunities. We power global markets and aim to support a more equitable future. Our People: We are over 35,000 worldwide, driven by curiosity and a belief that Essential Intelligence can help build a better future. Our Values: Integrity, Discovery, Partnership. We collaborate to achieve shared goals while maintaining integrity and curiosity. Benefits Health & Wellness: healthcare coverage for mind and body Flexible Downtime: generous time off Continuous Learning: resources to grow your career Invest in Your Future: competitive pay, retirement planning, education support and financial wellness programs Family Friendly Perks: benefits for partners and children Beyond the Basics: discounts and small perks For more information on benefits by country, visit the benefits site. Equal Opportunity Employer S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process, please contact our EEO Compliance team.
Business Analyst - Data Platform (12 month FTC) page is loaded Business Analyst - Data Platform (12 month FTC)locations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR458The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £47.1 billion worth of assets under management (as at 30th June 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background You will join the Technology team as a Business Analyst aligned to the Data Platform function. You will lead initiatives that enhance the firm's data ingestion, data products, data quality processes, and integration with key platforms such as Aladdin Data Cloud and third-party administrators. You will collaborate closely with data engineers and business users to translate complex business needs into scalable data solutions. Key Responsibilities Elicit requirements using appropriate methods including interviews, document analysis, requirements workshops, business process and workflow analysis. Work closely with business stakeholders to define project requirements and scope. Work closely with the Project Manager (or work in a BA/PM capacity where a Project Manager is not allocated to the team) to communicate project progress, estimates, and updates to stakeholders and senior management, including creating documentation and presentations as needed. Support the project with analysis, testing, organisational and project-administration skills as required. Work closely with cross-functional teams to ensure successful project delivery using Agile methodologies. Utilise SQL and relevant tools (PowerBI / Python) to gather, analyse, manipulate and document data - be able to translate this into technical specifications for data engineers to implement. Ensure all requirements, process flows, and solution designs are clearly documented to agreed standards, maintaining traceability throughout the delivery lifecycle. Adhere to and promote data governance standards, ensuring data definitions, lineage, and quality considerations are incorporated into project deliverables. Produce high-quality documentation including business requirements, data dictionaries, source-to-target mappings, process flows, and user guides, ensuring consistent standards across Tech solutions. Engage with the wider Business Analysis team for knowledge sharing and guidance. Set the direction and use standards and tools (such as Azure DevOps, MS Loop, LucidCharts, MS Teams etc.) for successful project delivery. Stay current with industry trends, tools, and emerging technologies, particularly relevant for your area of work. Proactively identify and implement improvements across organisational processes. Desired Skills / Experience Experience of delivering both business and technically focused Business Analysis services for change initiatives that require engagement with multiple teams and/or external organisations. Strong communication and interpersonal skills to engage with audiences of varying levels of business and technical understanding and seniority. Strong understanding of asset management functions and knowledge of financial data. Solid technical skills with SQL and Excel; Experience of Python is a plus. Experience of working as part of an Agile Tech Delivery team. Demonstrate a good understanding of ABOR/IBOR data Experience of working with Aladdin Data Cloud. Experience of developing solutions integrating third party data Experience of supporting the business in onboarding of new fund types (ETF, Hedge funds, Seg mandates) Experience of creating data products to deliver data supporting specific business functions such as Operations, Risk and Distribution. Additional Role Details This role is subject to the Conduct Rules set by the FCA.locations: Londontime type: Full timeposted on: Posted TodayOur high-conviction investment approach is fundamental to the way we think, and the way we work. We all understand how we can positively impact our clients. We are team players and success is only possible if we work together.We respect and celebrate different perspectives, and experiences. We are tenacious and create an environment where everyone can do meaningful work for clients, for our business, and for the world around us.We are agile, brave, and work fast. We take accountability and always look for ways to drive greater value for our clients. That means continuously improving and seeking to innovate. We embrace change and challenge convention.We are proud of our journey so far and continually try to find better ways to work and share lessons learnt so that we can be even stronger tomorrow.At Jupiter, we unlock your potential so our clients can achieve theirs.
Dec 13, 2025
Full time
Business Analyst - Data Platform (12 month FTC) page is loaded Business Analyst - Data Platform (12 month FTC)locations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR458The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £47.1 billion worth of assets under management (as at 30th June 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background You will join the Technology team as a Business Analyst aligned to the Data Platform function. You will lead initiatives that enhance the firm's data ingestion, data products, data quality processes, and integration with key platforms such as Aladdin Data Cloud and third-party administrators. You will collaborate closely with data engineers and business users to translate complex business needs into scalable data solutions. Key Responsibilities Elicit requirements using appropriate methods including interviews, document analysis, requirements workshops, business process and workflow analysis. Work closely with business stakeholders to define project requirements and scope. Work closely with the Project Manager (or work in a BA/PM capacity where a Project Manager is not allocated to the team) to communicate project progress, estimates, and updates to stakeholders and senior management, including creating documentation and presentations as needed. Support the project with analysis, testing, organisational and project-administration skills as required. Work closely with cross-functional teams to ensure successful project delivery using Agile methodologies. Utilise SQL and relevant tools (PowerBI / Python) to gather, analyse, manipulate and document data - be able to translate this into technical specifications for data engineers to implement. Ensure all requirements, process flows, and solution designs are clearly documented to agreed standards, maintaining traceability throughout the delivery lifecycle. Adhere to and promote data governance standards, ensuring data definitions, lineage, and quality considerations are incorporated into project deliverables. Produce high-quality documentation including business requirements, data dictionaries, source-to-target mappings, process flows, and user guides, ensuring consistent standards across Tech solutions. Engage with the wider Business Analysis team for knowledge sharing and guidance. Set the direction and use standards and tools (such as Azure DevOps, MS Loop, LucidCharts, MS Teams etc.) for successful project delivery. Stay current with industry trends, tools, and emerging technologies, particularly relevant for your area of work. Proactively identify and implement improvements across organisational processes. Desired Skills / Experience Experience of delivering both business and technically focused Business Analysis services for change initiatives that require engagement with multiple teams and/or external organisations. Strong communication and interpersonal skills to engage with audiences of varying levels of business and technical understanding and seniority. Strong understanding of asset management functions and knowledge of financial data. Solid technical skills with SQL and Excel; Experience of Python is a plus. Experience of working as part of an Agile Tech Delivery team. Demonstrate a good understanding of ABOR/IBOR data Experience of working with Aladdin Data Cloud. Experience of developing solutions integrating third party data Experience of supporting the business in onboarding of new fund types (ETF, Hedge funds, Seg mandates) Experience of creating data products to deliver data supporting specific business functions such as Operations, Risk and Distribution. Additional Role Details This role is subject to the Conduct Rules set by the FCA.locations: Londontime type: Full timeposted on: Posted TodayOur high-conviction investment approach is fundamental to the way we think, and the way we work. We all understand how we can positively impact our clients. We are team players and success is only possible if we work together.We respect and celebrate different perspectives, and experiences. We are tenacious and create an environment where everyone can do meaningful work for clients, for our business, and for the world around us.We are agile, brave, and work fast. We take accountability and always look for ways to drive greater value for our clients. That means continuously improving and seeking to innovate. We embrace change and challenge convention.We are proud of our journey so far and continually try to find better ways to work and share lessons learnt so that we can be even stronger tomorrow.At Jupiter, we unlock your potential so our clients can achieve theirs.
Data, Research & Analytics Senior Data Analyst II Are you a problem solver and like to learn new things? About the Business: At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions and many more accelerate their own digital transformation. You can learn more about Cirium About the Team: You will be joining the Professional Data Services team, working alongside 7 Data Analysts. About the Role: Join our team as a Senior Data Analyst, where you'll create tailored data solutions for clients in the aviation industry. This role offers daily variety and the chance to work on unique challenges, using your skills to deliver meaningful insights. Responsibilities Collaborate with sales and presales teams to understand client needs and translate them into clear project requirements. Develop and negotiate Statements of Work, including cost and delivery timelines. Manage project delivery to meet contracted dates and budget targets, identifying and addressing risks early. Monitor project pipelines and align resources for successful delivery. Serve as the main contact for clients from presales through delivery, ensuring satisfaction and ongoing support. Provide regular updates on project status and commercial performance. Work directly with clients to scope projects and exceed expectations. Requirements: Experience in data or analytics services (all backgrounds welcome). Understanding of data concepts, systems, models, and databases. Proficiency in SQL and Tableau. Experience with cloud-based solutions (Git, AWS S3, Redshift) is a plus. Experience of mentoring Data Analysts Strong problem-solving skills and willingness to learn. Interest in aviation data and AI initiatives. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Dec 13, 2025
Full time
Data, Research & Analytics Senior Data Analyst II Are you a problem solver and like to learn new things? About the Business: At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions and many more accelerate their own digital transformation. You can learn more about Cirium About the Team: You will be joining the Professional Data Services team, working alongside 7 Data Analysts. About the Role: Join our team as a Senior Data Analyst, where you'll create tailored data solutions for clients in the aviation industry. This role offers daily variety and the chance to work on unique challenges, using your skills to deliver meaningful insights. Responsibilities Collaborate with sales and presales teams to understand client needs and translate them into clear project requirements. Develop and negotiate Statements of Work, including cost and delivery timelines. Manage project delivery to meet contracted dates and budget targets, identifying and addressing risks early. Monitor project pipelines and align resources for successful delivery. Serve as the main contact for clients from presales through delivery, ensuring satisfaction and ongoing support. Provide regular updates on project status and commercial performance. Work directly with clients to scope projects and exceed expectations. Requirements: Experience in data or analytics services (all backgrounds welcome). Understanding of data concepts, systems, models, and databases. Proficiency in SQL and Tableau. Experience with cloud-based solutions (Git, AWS S3, Redshift) is a plus. Experience of mentoring Data Analysts Strong problem-solving skills and willingness to learn. Interest in aviation data and AI initiatives. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Senior Market Unit Operations Officer (80-100%) Serve as a trusted partner to the leader of the Market Unit UK & Ireland in P&C Reinsurance. This is a unique role that blends strategic and operational responsibilities, helping to shape priorities and drive execution with tangible impact in the Market Unit. About the Role As Senior Market Unit Operations Officer, you will be at the heart of strategy and execution. You'll ensure smooth day-to-day operations, track and improve performance, and help the leadership team deliver on strategic goals. This role is highly visible, with opportunities to influence decisions, manage cross functional initiatives, gain broad exposure to the business and interact with clients and brokers in the London Market. Key Responsibilities Strategic Implementation - Partner with senior leadership to turn strategic initiatives into tangible outcomes. Performance & Insights - Analyze operations, monitor KPIs, and identify areas for improvement and best practice sharing with other Market Units. Process Improvement - Design and implement smarter, more efficient processes. Project Management - Lead and deliver cross functional projects from concept to completion. Stakeholder Management - Build strong relationships across regions, functions, and levels of the organization. Financial Oversight - Support expense budgeting, forecasting, and resource planning. Reporting & Communication - Develop clear, impactful presentations and reports for senior audiences. Change Management - Support organizational change by embedding new ways of working. About the Team P&C Market Operations & Performance is truly a global team, working with senior leaders across the P&C Reinsurance Business Unit to shape and deliver on our strategy. As Swiss Re's largest Business Unit, P&C Re is responsible for all Property & Casualty (Non Life) Reinsurance business worldwide. Our mission is to drive operational excellence, positioning Swiss Re for success both today and in the future. As part of the EMEA team, you'll collaborate closely with colleagues worldwide, while supporting the leaders of one of Swiss Re's most relevant Market Units. About You You are a strategic thinker who enjoys solving complex challenges and bringing clarity to ambiguity. You have strong analytical skills, excellent communication abilities, and a collaborative mindset. You thrive in dynamic environments, can adapt quickly, can handle multiple priorities at the same time and are motivated to drive meaningful change. You combine attention to detail with a big picture perspective, making you an invaluable partner in turning strategy into operational impact. Required Skills & Experience Curiosity, drive, and resilience in navigating ambiguity. Proven ability to break down complex challenges into actionable solutions. Strong analytical mindset with the ability to translate insights into clear recommendations. Excellent communication and storytelling skills, adaptable for diverse audiences. Exceptional stakeholder management, building trust and alignment across teams. High proficiency in PowerPoint, Excel (visualization, modeling, and data analysis) and AI assisted tools like ChatGPT and Co pilot. Solid project and process management experience, ideally across functions or regions. Experience in the (Re)Insurance industry - exposure to the London market is a plus, either at a carrier or broker. Helpful experience Background in management consulting (operations, strategy, or business transformation) or a strategy role in a large international organization. Strong financial and business acumen, including experience in budgeting and forecasting. Why Join Us? This role offers a front row seat to senior decision making and leadership priorities, with exposure to a wide range of Market Unit activities. You'll have the chance to contribute directly to strategic initiatives, strengthen your leadership skills, and broaden your network across Swiss Re. It's an excellent platform for personal growth and career development - and an opportunity to make a real impact at the core of our business. Salary The base salary range for this position is between 76,000 GBP and 114,000 GBP (full time equivalent). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Operations Manager, Management Consulting, Business Process, Change Management, Data Analyst, Operations, Management, Data
Dec 13, 2025
Full time
Senior Market Unit Operations Officer (80-100%) Serve as a trusted partner to the leader of the Market Unit UK & Ireland in P&C Reinsurance. This is a unique role that blends strategic and operational responsibilities, helping to shape priorities and drive execution with tangible impact in the Market Unit. About the Role As Senior Market Unit Operations Officer, you will be at the heart of strategy and execution. You'll ensure smooth day-to-day operations, track and improve performance, and help the leadership team deliver on strategic goals. This role is highly visible, with opportunities to influence decisions, manage cross functional initiatives, gain broad exposure to the business and interact with clients and brokers in the London Market. Key Responsibilities Strategic Implementation - Partner with senior leadership to turn strategic initiatives into tangible outcomes. Performance & Insights - Analyze operations, monitor KPIs, and identify areas for improvement and best practice sharing with other Market Units. Process Improvement - Design and implement smarter, more efficient processes. Project Management - Lead and deliver cross functional projects from concept to completion. Stakeholder Management - Build strong relationships across regions, functions, and levels of the organization. Financial Oversight - Support expense budgeting, forecasting, and resource planning. Reporting & Communication - Develop clear, impactful presentations and reports for senior audiences. Change Management - Support organizational change by embedding new ways of working. About the Team P&C Market Operations & Performance is truly a global team, working with senior leaders across the P&C Reinsurance Business Unit to shape and deliver on our strategy. As Swiss Re's largest Business Unit, P&C Re is responsible for all Property & Casualty (Non Life) Reinsurance business worldwide. Our mission is to drive operational excellence, positioning Swiss Re for success both today and in the future. As part of the EMEA team, you'll collaborate closely with colleagues worldwide, while supporting the leaders of one of Swiss Re's most relevant Market Units. About You You are a strategic thinker who enjoys solving complex challenges and bringing clarity to ambiguity. You have strong analytical skills, excellent communication abilities, and a collaborative mindset. You thrive in dynamic environments, can adapt quickly, can handle multiple priorities at the same time and are motivated to drive meaningful change. You combine attention to detail with a big picture perspective, making you an invaluable partner in turning strategy into operational impact. Required Skills & Experience Curiosity, drive, and resilience in navigating ambiguity. Proven ability to break down complex challenges into actionable solutions. Strong analytical mindset with the ability to translate insights into clear recommendations. Excellent communication and storytelling skills, adaptable for diverse audiences. Exceptional stakeholder management, building trust and alignment across teams. High proficiency in PowerPoint, Excel (visualization, modeling, and data analysis) and AI assisted tools like ChatGPT and Co pilot. Solid project and process management experience, ideally across functions or regions. Experience in the (Re)Insurance industry - exposure to the London market is a plus, either at a carrier or broker. Helpful experience Background in management consulting (operations, strategy, or business transformation) or a strategy role in a large international organization. Strong financial and business acumen, including experience in budgeting and forecasting. Why Join Us? This role offers a front row seat to senior decision making and leadership priorities, with exposure to a wide range of Market Unit activities. You'll have the chance to contribute directly to strategic initiatives, strengthen your leadership skills, and broaden your network across Swiss Re. It's an excellent platform for personal growth and career development - and an opportunity to make a real impact at the core of our business. Salary The base salary range for this position is between 76,000 GBP and 114,000 GBP (full time equivalent). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Operations Manager, Management Consulting, Business Process, Change Management, Data Analyst, Operations, Management, Data
The Christie NHS Foundation Trust, a world-renowned cancer centre,are seeking an experienced and highly skilled Developer to apply their expertise to lead and support digital automation. In this exciting role, you will be responsible for the design, development, and implementation of automation solutions to enhance business efficiency and productivity across the trust, using our UiPath technology amongst other tools. This will involve close working with process experts and business analysts as well as developing an understanding of the work colleagues do and then being able to translate that into steps for a robot to complete. Every hour saved by your work will enable our hard-working staff across the organisation to do even more to help patients. Our culture is very mission-focused, driven by the following characteristics that underpin our success: We are professional. We are patient/customer focused. We have pride in ourselves, Digital Services, and The Christie. We work as a team. We are inclusive. Your strong communication, analytical, and problem-solving skills, combined with your experience in software development and digital automation, will enable you to work effectively with stakeholders at all levels of the organisation and contribute to delivering real value in terms of time returned to colleagues around the trust. You will bring experience of software development practices, where time will be given to ensure you adapt quickly and effectively to our technology. Main duties of the job You will design, develop, and maintain automation solutions that help teams focus on patient care by reducing manual processes. Key responsibilities include: Building and implementing automations using UiPath, Python, and other suitable technologies, following best practices and quality standards. Analysing requirements, designing processes, and creating automation solutions from concept to delivery. Supporting the full RPA lifecycle: planning, coding, testing, deployment, and ongoing maintenance. Collaborating with business analysts, IT, and stakeholders to ensure successful project outcomes. Monitoring and optimising bot performance for reliability and scalability. Staying informed on RPA and UiPath developments, driving innovation and continuous improvement. Documenting technical specifications, processes, and best practices. Troubleshooting and resolving complex automation issues. Ensuring compliance with NHS data protection, security, and governance standards. Contributing to continuous improvement initiatives by identifying opportunities for optimisation. Your work will directly improve efficiency, reduce administrative burden, and enhance patient experience across the Trust. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES General Duties Undertake development training on Automation software and best practice and continue to maintain relevance of knowledge for this system. Generate workflow and development specification documents defining the systems, data, and requirements of a digital process to be automated. Use these documents to develop automation workflow within Automation software, using the principles of software development lifecycle. Work with colleagues on the automation team and subject matter experts to develop acceptance testing and monitoring of automated workflows. Author and submit change control documents for approval via the change authorisation board. Monitor and maintain the system and individual automations, addressing errors. Assist the design and implementation of processes to involve SMEs/workflow owners in the automation lifecycle. Support the relationship with partner organisations and product manufacturers. Provide second-line support to automation system level problems, issues, and faults. Undertakes analysis and applies judgement within established procedures and under guidance from senior staff in relation to each issue that arises; accurately identifying the impact and severity before ensuring the implementation of appropriate timely resolutions. Administer the system on a daily basis ensuring correct and efficient operation in-line with agreed policies and procedures. Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed. Support the management and review system utilisation and error reports assessing risks and benefits associated with the system. Assist in managing system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training. Deal with complex queries escalated from system managers. Conduct system demonstrations and actively promote and champion the use of RPA at every opportunity. Represent the Trust and its interests at external system user group meetings. Undertake any other work as required by the department. Data Quality Work to ensure that accurate and timely data is recorded within the system. Work towards the development and implementation of a comprehensive set of robust data checks, audits, and procedures in accordance with the Data Quality Policy. Ensure practical steps are taken to resolve system functionality and data collection issues highlighted by Data Quality processes. Reporting Support the production of appropriate and timely reports from the system which will assist in the management of departmental services and meet the Trusts obligations for external information provision. Follow all data safety policies and procedures to ensure accurate a appropriate data collection. Training Support the lead developers in the delivery of one to one and group training sessions to all levels of clinical and administrative staff adopting a flexible and relaxed approach. Provide detailed instruction and respond to individual staff questions on the practical use of systems, seeking advice where necessary. Help to ensure that each course attendee is assessed for required competencies and that accurate records of outcomes are maintained before authorising certification and system access. Assist the lead developers to co-ordinate training programmes for clinical and non-clinical staff in relation to the use of the system, including the on-going training for new personnel and following system upgrade. Provide training for staff from own or other disciplines on own subject area, when required. Human Resources Provide regular performance reports on progress, status, and achievements for own area to be used by management and users. Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable. On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects. Participate in an on-call or out-of-hours service, when required. Financial/Physical Resources Provide input into the efficient use of allocated resources allocated to own areas and make proposals to maximise those resources through recharges, and cost saving opportunities. Be responsible for the safe use of ICT hardware and software as related to automation and to the Automation team. Assist the lead developers to participate in business appraisals and business case production when required in partnership with Trust stake holders. Give input into solution searches and appraisals of supplier proposals. Assist the lead developers to ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, aiding in the development and assessment of procurement documentation as required. Assist the lead developers to ensure the work adheres to Trust Standing Financial Instructions (SFIs) and procurement guidelines. Project Management Advise and participate in the development and implementation of projects, where required, ensuring Digital Services provision of integrated solutions and user objectives are achieved. Ensure project tasks, where required, are successfully delivered in line with agreed timescales. Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff. Ensure any project management documentation or reports are delivered in line with agreed standards and timescales. Policy/Service Development/Governance . click apply for full job details
Dec 13, 2025
Full time
The Christie NHS Foundation Trust, a world-renowned cancer centre,are seeking an experienced and highly skilled Developer to apply their expertise to lead and support digital automation. In this exciting role, you will be responsible for the design, development, and implementation of automation solutions to enhance business efficiency and productivity across the trust, using our UiPath technology amongst other tools. This will involve close working with process experts and business analysts as well as developing an understanding of the work colleagues do and then being able to translate that into steps for a robot to complete. Every hour saved by your work will enable our hard-working staff across the organisation to do even more to help patients. Our culture is very mission-focused, driven by the following characteristics that underpin our success: We are professional. We are patient/customer focused. We have pride in ourselves, Digital Services, and The Christie. We work as a team. We are inclusive. Your strong communication, analytical, and problem-solving skills, combined with your experience in software development and digital automation, will enable you to work effectively with stakeholders at all levels of the organisation and contribute to delivering real value in terms of time returned to colleagues around the trust. You will bring experience of software development practices, where time will be given to ensure you adapt quickly and effectively to our technology. Main duties of the job You will design, develop, and maintain automation solutions that help teams focus on patient care by reducing manual processes. Key responsibilities include: Building and implementing automations using UiPath, Python, and other suitable technologies, following best practices and quality standards. Analysing requirements, designing processes, and creating automation solutions from concept to delivery. Supporting the full RPA lifecycle: planning, coding, testing, deployment, and ongoing maintenance. Collaborating with business analysts, IT, and stakeholders to ensure successful project outcomes. Monitoring and optimising bot performance for reliability and scalability. Staying informed on RPA and UiPath developments, driving innovation and continuous improvement. Documenting technical specifications, processes, and best practices. Troubleshooting and resolving complex automation issues. Ensuring compliance with NHS data protection, security, and governance standards. Contributing to continuous improvement initiatives by identifying opportunities for optimisation. Your work will directly improve efficiency, reduce administrative burden, and enhance patient experience across the Trust. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES General Duties Undertake development training on Automation software and best practice and continue to maintain relevance of knowledge for this system. Generate workflow and development specification documents defining the systems, data, and requirements of a digital process to be automated. Use these documents to develop automation workflow within Automation software, using the principles of software development lifecycle. Work with colleagues on the automation team and subject matter experts to develop acceptance testing and monitoring of automated workflows. Author and submit change control documents for approval via the change authorisation board. Monitor and maintain the system and individual automations, addressing errors. Assist the design and implementation of processes to involve SMEs/workflow owners in the automation lifecycle. Support the relationship with partner organisations and product manufacturers. Provide second-line support to automation system level problems, issues, and faults. Undertakes analysis and applies judgement within established procedures and under guidance from senior staff in relation to each issue that arises; accurately identifying the impact and severity before ensuring the implementation of appropriate timely resolutions. Administer the system on a daily basis ensuring correct and efficient operation in-line with agreed policies and procedures. Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed. Support the management and review system utilisation and error reports assessing risks and benefits associated with the system. Assist in managing system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training. Deal with complex queries escalated from system managers. Conduct system demonstrations and actively promote and champion the use of RPA at every opportunity. Represent the Trust and its interests at external system user group meetings. Undertake any other work as required by the department. Data Quality Work to ensure that accurate and timely data is recorded within the system. Work towards the development and implementation of a comprehensive set of robust data checks, audits, and procedures in accordance with the Data Quality Policy. Ensure practical steps are taken to resolve system functionality and data collection issues highlighted by Data Quality processes. Reporting Support the production of appropriate and timely reports from the system which will assist in the management of departmental services and meet the Trusts obligations for external information provision. Follow all data safety policies and procedures to ensure accurate a appropriate data collection. Training Support the lead developers in the delivery of one to one and group training sessions to all levels of clinical and administrative staff adopting a flexible and relaxed approach. Provide detailed instruction and respond to individual staff questions on the practical use of systems, seeking advice where necessary. Help to ensure that each course attendee is assessed for required competencies and that accurate records of outcomes are maintained before authorising certification and system access. Assist the lead developers to co-ordinate training programmes for clinical and non-clinical staff in relation to the use of the system, including the on-going training for new personnel and following system upgrade. Provide training for staff from own or other disciplines on own subject area, when required. Human Resources Provide regular performance reports on progress, status, and achievements for own area to be used by management and users. Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable. On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects. Participate in an on-call or out-of-hours service, when required. Financial/Physical Resources Provide input into the efficient use of allocated resources allocated to own areas and make proposals to maximise those resources through recharges, and cost saving opportunities. Be responsible for the safe use of ICT hardware and software as related to automation and to the Automation team. Assist the lead developers to participate in business appraisals and business case production when required in partnership with Trust stake holders. Give input into solution searches and appraisals of supplier proposals. Assist the lead developers to ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, aiding in the development and assessment of procurement documentation as required. Assist the lead developers to ensure the work adheres to Trust Standing Financial Instructions (SFIs) and procurement guidelines. Project Management Advise and participate in the development and implementation of projects, where required, ensuring Digital Services provision of integrated solutions and user objectives are achieved. Ensure project tasks, where required, are successfully delivered in line with agreed timescales. Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff. Ensure any project management documentation or reports are delivered in line with agreed standards and timescales. Policy/Service Development/Governance . click apply for full job details
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Our Customer (Marketing) team The Marketing Technology Function designs, builds, integrates, and operates the technology that underpins our marketing function. Our capabilities span digital marketing (including PPC and affiliates), CRM, Performance analysis and Reporting, and Marketing Optimisation About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Customer (Marketing Tech)while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning accessBonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 13, 2025
Full time
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Our Customer (Marketing) team The Marketing Technology Function designs, builds, integrates, and operates the technology that underpins our marketing function. Our capabilities span digital marketing (including PPC and affiliates), CRM, Performance analysis and Reporting, and Marketing Optimisation About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Customer (Marketing Tech)while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning accessBonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The role: We're looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We're looking for proactive, high energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly! Who you are: You love to talk to customers - you must be passionate about talking to customers directly, listening to what they need and explaining the benefits of Airwallex. You're able to break down complex ideas into simple, relatable concepts. You're focused on great customer experience - you're empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way. You're a multi tasker - you're able to prioritise your time and tasks effectively, have the ability to pick up new systems and processes quickly and have a keen eye for detail. You're a great team player - you'll be working with people across diverse global offices and will need to work collaboratively with them to solve problems. You're a problem solver - you love to solve problems, are a critical thinker and have a demonstrated history of working with and understanding complex systems. You think big - you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team. What you'll bring: 2+ years' experience in inside sales and/or customer support Good de escalation and conflict resolution skills Strong verbal and written communication skills in English required, and secondary language a plus Experience with support ticketing systems (Zendesk preferred) Adaptability and resilience for handling complex interactions and frequent change Fraud and payments preferred Fintech experience is a plus French language skills is a plus! Your work requirements: Work hours - your work hours will be 9am - 6pm Monday to Friday. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 13, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The role: We're looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We're looking for proactive, high energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly! Who you are: You love to talk to customers - you must be passionate about talking to customers directly, listening to what they need and explaining the benefits of Airwallex. You're able to break down complex ideas into simple, relatable concepts. You're focused on great customer experience - you're empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way. You're a multi tasker - you're able to prioritise your time and tasks effectively, have the ability to pick up new systems and processes quickly and have a keen eye for detail. You're a great team player - you'll be working with people across diverse global offices and will need to work collaboratively with them to solve problems. You're a problem solver - you love to solve problems, are a critical thinker and have a demonstrated history of working with and understanding complex systems. You think big - you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team. What you'll bring: 2+ years' experience in inside sales and/or customer support Good de escalation and conflict resolution skills Strong verbal and written communication skills in English required, and secondary language a plus Experience with support ticketing systems (Zendesk preferred) Adaptability and resilience for handling complex interactions and frequent change Fraud and payments preferred Fintech experience is a plus French language skills is a plus! Your work requirements: Work hours - your work hours will be 9am - 6pm Monday to Friday. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.