Trades Workforce Solutions
Leatherhead, Surrey
Data Lead: Duration - 7-month assignment, based in Leatherhead, Surrey Work pattern - Fully remote working. Security - BPSS Rate - £80 p/hr A critical role within this team is the Data Lead, who will report to the Senior Transition Manager and support develop, test and transition for the six mobilisations. Role isfor meticulous, thorough and organised data analyst who can work with BAs to ensure data dictionary is created (and mapped to current), development and test data requirements are met, data sources are identified and managed through version control, data migration and/or transition approaches and plans are thorough and delivered and all data products created or revised for handover to BAU Data Lead Responsibilities: Data Lead will identify, create and maintain Data Dictionary required to deliver new requirements, ensuring this is mapped to 'as-is' Data Dictionary to enable data migration and transition planning to be executed. Data Lead will review contractual specifications, detailed business requirements and functional requirements to provide a change/update/remove gap analysis of current vs new Data Lead will coordinate new data sources with client counterpart(s) ensuring, these are stored and utilised consistent with the security marking and/or commercial sensitivity (for contractual data sets such as Schedules of Rates) and available to development team. Data Lead will advise and assist in creating of synthetic data for development and testing if actual data sets not available or not appropriate for the environment Data Lead will identify, create and lead required governance and stakeholder relationships required to ensure data used in development and testing is accurate, appropriate and handled correctly. Data Lead will support Senior Transition Manager and Technical Project Manager in ensuring detailed transition planning has clear, realistic and achievable data migration and data transition tasks and milestones to support operational go lives, exit of suppliers and exit of hypercare (priority will be the transition of open work orders from incumbent to new suppliers, requiring planning, multi-organisational governance and reconciliation) Data Lead will support Senior Transition Manager in working directly with client in planning operational transition, ensuring client make appropriate decisions required to effect the transition (including but not limited to handling of open work orders, invoicing of part-complete or incomplete work orders by exiting incumbent) Data Lead will prepare all required data for transition to live Data Lead will take the lead in any required hypercare data reconciliation exercises. Data Lead will support Project Coordinator and Technical PM in identifying data risk, issues and assumptions for RAID log. Data Lead will support Technical PM in Quality Gateway management, including providing any data products required for the gateway assessments. Experience Requirements: Experience of working in a Programme environment involve data migration and transition, or a project where data is being collated, refined, and remodelled in preparation for a similar but distinct environment, taking existing data and cleansing and restructuring for migration from one IT platform to another. Experience of data used in CAFM software and/or delivering FM contracts. Experience of working with SQL and MS Excel Pivots/Macros Experience of gathering and presenting analytics, reports, and findings back to internal and external stakeholders Experience of producing materials outlining the transition of data from source to source. Experience of systemised processes/ workflows ensuring there is a clear synergy between data flows and business flows. Experience being responsible for the integrity of the data being put forward to developers for use in varying systems. Experience leveraging data for business insights and decision-making while ensuring data integrity and security is upheld. Experience of working in fast-paced projects with fixed go-live dates Technical Skills/Knowledge: Intermediate in MS Excel, including working understanding of macros and Pivot tables Basic understanding of SQL a benefit Some experience using Jira KANBAN or other digital KANBAN Good working knowledge of software, integration and hosting technologies (Azure and IaaS virtualized)
Data Lead: Duration - 7-month assignment, based in Leatherhead, Surrey Work pattern - Fully remote working. Security - BPSS Rate - £80 p/hr A critical role within this team is the Data Lead, who will report to the Senior Transition Manager and support develop, test and transition for the six mobilisations. Role isfor meticulous, thorough and organised data analyst who can work with BAs to ensure data dictionary is created (and mapped to current), development and test data requirements are met, data sources are identified and managed through version control, data migration and/or transition approaches and plans are thorough and delivered and all data products created or revised for handover to BAU Data Lead Responsibilities: Data Lead will identify, create and maintain Data Dictionary required to deliver new requirements, ensuring this is mapped to 'as-is' Data Dictionary to enable data migration and transition planning to be executed. Data Lead will review contractual specifications, detailed business requirements and functional requirements to provide a change/update/remove gap analysis of current vs new Data Lead will coordinate new data sources with client counterpart(s) ensuring, these are stored and utilised consistent with the security marking and/or commercial sensitivity (for contractual data sets such as Schedules of Rates) and available to development team. Data Lead will advise and assist in creating of synthetic data for development and testing if actual data sets not available or not appropriate for the environment Data Lead will identify, create and lead required governance and stakeholder relationships required to ensure data used in development and testing is accurate, appropriate and handled correctly. Data Lead will support Senior Transition Manager and Technical Project Manager in ensuring detailed transition planning has clear, realistic and achievable data migration and data transition tasks and milestones to support operational go lives, exit of suppliers and exit of hypercare (priority will be the transition of open work orders from incumbent to new suppliers, requiring planning, multi-organisational governance and reconciliation) Data Lead will support Senior Transition Manager in working directly with client in planning operational transition, ensuring client make appropriate decisions required to effect the transition (including but not limited to handling of open work orders, invoicing of part-complete or incomplete work orders by exiting incumbent) Data Lead will prepare all required data for transition to live Data Lead will take the lead in any required hypercare data reconciliation exercises. Data Lead will support Project Coordinator and Technical PM in identifying data risk, issues and assumptions for RAID log. Data Lead will support Technical PM in Quality Gateway management, including providing any data products required for the gateway assessments. Experience Requirements: Experience of working in a Programme environment involve data migration and transition, or a project where data is being collated, refined, and remodelled in preparation for a similar but distinct environment, taking existing data and cleansing and restructuring for migration from one IT platform to another. Experience of data used in CAFM software and/or delivering FM contracts. Experience of working with SQL and MS Excel Pivots/Macros Experience of gathering and presenting analytics, reports, and findings back to internal and external stakeholders Experience of producing materials outlining the transition of data from source to source. Experience of systemised processes/ workflows ensuring there is a clear synergy between data flows and business flows. Experience being responsible for the integrity of the data being put forward to developers for use in varying systems. Experience leveraging data for business insights and decision-making while ensuring data integrity and security is upheld. Experience of working in fast-paced projects with fixed go-live dates Technical Skills/Knowledge: Intermediate in MS Excel, including working understanding of macros and Pivot tables Basic understanding of SQL a benefit Some experience using Jira KANBAN or other digital KANBAN Good working knowledge of software, integration and hosting technologies (Azure and IaaS virtualized)
Aptean
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Ingram Micro
Milton Keynes, Buckinghamshire
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
