£40,500 - £47,700 per year FTE (pro rata for part time) Permanent, Part time/job share (15 hours per week 0.4FTE) Hybrid working with regular travel to our London Bridge Office What the job involves As part of our Customer Engagement and Experience team, you ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely. This job share role combines operational ownership, relationship management and compliance oversight. You ll be trusted to run essential day-to-day activity and improve the systems that sit behind them. You ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring. You ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails. By monitoring Gift Aid performance, you ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You ll also support Fundraising teams with compliance checks, offering guidance and helping to resolve any issues quickly and effectively. In addition, you ll oversee monthly stock reconciliations and financial reporting for shop activity, ensuring accuracy and supporting informed decision-making. You ll work closely with colleagues across digital, operations, marketing and customer experience to deliver a seamless, joined-up supporter journey. This is a varied and meaningful role where your work directly improves how supporters experience Prostate Cancer UK. Please note, internally this role is known as Gift Aid, Compliance and Fulfilment Manager. What we want from you We re looking for someone who enjoys improving processes, building strong relationships and getting things right first time. You ll thrive in this role if you re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience. You ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers. You ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. You ll need excellent communication skills to coordinate effectively with your job share partner, keeping each other aligned on tasks, responsibilities and priorities, and ensuring a seamless handover when needed. If this sounds like you, we d love to hear from you and see how you could help us make a real difference for our supporters! Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button. The closing date is Monday 6th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from Monday 20th April 2026. We re expecting the interviews for this role to be held online at our London Bridge office. There will be a two stage interview process for this role. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
Mar 19, 2026
Full time
£40,500 - £47,700 per year FTE (pro rata for part time) Permanent, Part time/job share (15 hours per week 0.4FTE) Hybrid working with regular travel to our London Bridge Office What the job involves As part of our Customer Engagement and Experience team, you ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely. This job share role combines operational ownership, relationship management and compliance oversight. You ll be trusted to run essential day-to-day activity and improve the systems that sit behind them. You ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring. You ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails. By monitoring Gift Aid performance, you ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You ll also support Fundraising teams with compliance checks, offering guidance and helping to resolve any issues quickly and effectively. In addition, you ll oversee monthly stock reconciliations and financial reporting for shop activity, ensuring accuracy and supporting informed decision-making. You ll work closely with colleagues across digital, operations, marketing and customer experience to deliver a seamless, joined-up supporter journey. This is a varied and meaningful role where your work directly improves how supporters experience Prostate Cancer UK. Please note, internally this role is known as Gift Aid, Compliance and Fulfilment Manager. What we want from you We re looking for someone who enjoys improving processes, building strong relationships and getting things right first time. You ll thrive in this role if you re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience. You ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers. You ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. You ll need excellent communication skills to coordinate effectively with your job share partner, keeping each other aligned on tasks, responsibilities and priorities, and ensuring a seamless handover when needed. If this sounds like you, we d love to hear from you and see how you could help us make a real difference for our supporters! Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button. The closing date is Monday 6th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from Monday 20th April 2026. We re expecting the interviews for this role to be held online at our London Bridge office. There will be a two stage interview process for this role. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
SENIOR CHARTERED SURVEYOR SRVO • £Competitive, aligned to experience • Hybrid - London / South East ROLE OVERVIEW This role is for an MRICS qualified Chartered Surveyor ready to operate with senior authority within a growing consultancy. You will lead complex residential and commercial instructions, acting as a trusted adviser while managing technically demanding projects from inception to completion. You will combine professional judgement, commercial awareness and delivery ownership across multiple live projects. You will operate across building pathology, major works, compliance led reporting and strategic advisory work, contributing directly to client relationships and regional growth, with progression toward Associate level. ROLE EXPECTATIONS You will manage your workload independently, leading projects and deploying junior colleagues where appropriate. You will own client relationships, providing clear advice and commercially balanced recommendations. You will support and develop junior surveyors and APC candidates, strengthening technical standards and team capability. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: You lead multiple live projects while maintaining technical and commercial control Your advice is trusted and influences client decisions You manage risk effectively across contract administration and compliance instructions You strengthen client relationships and identify further opportunities You contribute positively to team development and mentoring HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Acting as Project Manager and Contract Administrator on refurbishment and major works projects typically ranging from £50k to £3m+ Preparing specifications, tender documentation and administering JCT contracts Providing advice on complex building defects and construction issues Preparing Planned Preventative Maintenance reports and lifecycle cost advice Undertaking reinstatement cost assessments and pre acquisition surveys Completing Building Height Surveys and Building Safety Act related reporting Preparing Schedules of Dilapidations and negotiating claims Acting as Principal Designer including PCI preparation and oversight of H&S documentation Monitoring development works on behalf of landlords, managing agents and funders Mentoring junior surveyors and APC candidates You will work in a hybrid way, balancing home working, site inspections and office collaboration. WHO THIS ROLE IS FOR This role suits someone who: Is MRICS qualified with 2+ years PQE Has strong technical knowledge across construction technology and building pathology Has experience administering projects under JCT contracts Is confident operating autonomously in a hybrid environment Is motivated by progression toward Associate level Holds a full clean UK driving licence and can travel as required EXPERIENCE THAT HELPS Experience across residential and mixed use portfolios Experience acting as Principal Designer under CDM Regulations Experience delivering Building Safety Act surveys and reporting Strong report writing and client communication skills Experience mentoring junior surveyors or APC candidates AutoCAD capability is advantageous WHAT WE OFFER Competitive salary aligned to experience Discretionary bonus Hybrid and flexible working 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Pension scheme and employee assistance programme Employee referral scheme Discounts across travel, retail, fitness and entertainment You'll also benefit from a senior environment where you are trusted to manage your workload professionally, supported by experienced Directors, and given the tools and backing to deliver high-quality work without unnecessary bureaucracy. ABOUT SRVO SRVO is a Chartered Surveying and Property Consultancy delivering building surveying, project and consultancy services across the UK. We work across both commercial and residential sectors and have built a strong reputation through long-standing client relationships, technically robust delivery and a practical approach to problem solving. Our mission is to transform the property landscape with safe and sustainable solutions. As part of the Odevo Group, SRVO combines the agility and expertise of a specialist consultancy with the stability, scale and long-term investment of a wider group. We set our people up to succeed through the right tools, technology and support, alongside clear development pathways and an environment where wellbeing is genuinely prioritised. HOW WE HIRE Initial conversation with our talent team Interview focused on technical experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential for this role. Appointment is subject to a valid DBS check and CSCS card or willingness to obtain.
Mar 19, 2026
Full time
SENIOR CHARTERED SURVEYOR SRVO • £Competitive, aligned to experience • Hybrid - London / South East ROLE OVERVIEW This role is for an MRICS qualified Chartered Surveyor ready to operate with senior authority within a growing consultancy. You will lead complex residential and commercial instructions, acting as a trusted adviser while managing technically demanding projects from inception to completion. You will combine professional judgement, commercial awareness and delivery ownership across multiple live projects. You will operate across building pathology, major works, compliance led reporting and strategic advisory work, contributing directly to client relationships and regional growth, with progression toward Associate level. ROLE EXPECTATIONS You will manage your workload independently, leading projects and deploying junior colleagues where appropriate. You will own client relationships, providing clear advice and commercially balanced recommendations. You will support and develop junior surveyors and APC candidates, strengthening technical standards and team capability. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: You lead multiple live projects while maintaining technical and commercial control Your advice is trusted and influences client decisions You manage risk effectively across contract administration and compliance instructions You strengthen client relationships and identify further opportunities You contribute positively to team development and mentoring HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Acting as Project Manager and Contract Administrator on refurbishment and major works projects typically ranging from £50k to £3m+ Preparing specifications, tender documentation and administering JCT contracts Providing advice on complex building defects and construction issues Preparing Planned Preventative Maintenance reports and lifecycle cost advice Undertaking reinstatement cost assessments and pre acquisition surveys Completing Building Height Surveys and Building Safety Act related reporting Preparing Schedules of Dilapidations and negotiating claims Acting as Principal Designer including PCI preparation and oversight of H&S documentation Monitoring development works on behalf of landlords, managing agents and funders Mentoring junior surveyors and APC candidates You will work in a hybrid way, balancing home working, site inspections and office collaboration. WHO THIS ROLE IS FOR This role suits someone who: Is MRICS qualified with 2+ years PQE Has strong technical knowledge across construction technology and building pathology Has experience administering projects under JCT contracts Is confident operating autonomously in a hybrid environment Is motivated by progression toward Associate level Holds a full clean UK driving licence and can travel as required EXPERIENCE THAT HELPS Experience across residential and mixed use portfolios Experience acting as Principal Designer under CDM Regulations Experience delivering Building Safety Act surveys and reporting Strong report writing and client communication skills Experience mentoring junior surveyors or APC candidates AutoCAD capability is advantageous WHAT WE OFFER Competitive salary aligned to experience Discretionary bonus Hybrid and flexible working 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Pension scheme and employee assistance programme Employee referral scheme Discounts across travel, retail, fitness and entertainment You'll also benefit from a senior environment where you are trusted to manage your workload professionally, supported by experienced Directors, and given the tools and backing to deliver high-quality work without unnecessary bureaucracy. ABOUT SRVO SRVO is a Chartered Surveying and Property Consultancy delivering building surveying, project and consultancy services across the UK. We work across both commercial and residential sectors and have built a strong reputation through long-standing client relationships, technically robust delivery and a practical approach to problem solving. Our mission is to transform the property landscape with safe and sustainable solutions. As part of the Odevo Group, SRVO combines the agility and expertise of a specialist consultancy with the stability, scale and long-term investment of a wider group. We set our people up to succeed through the right tools, technology and support, alongside clear development pathways and an environment where wellbeing is genuinely prioritised. HOW WE HIRE Initial conversation with our talent team Interview focused on technical experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential for this role. Appointment is subject to a valid DBS check and CSCS card or willingness to obtain.
A leading insurance provider in Cardiff is seeking a Travel Claims Handler to manage claims for customers traveling domestically and overseas. The role emphasizes high-quality claims management and exceptional customer service. Candidates should be strong communicators with the ability to interpret data and meet deadlines. The position offers a hybrid working model, competitive salary, and various employee benefits. Join us to directly influence customers' experiences in claims management.
Mar 18, 2026
Full time
A leading insurance provider in Cardiff is seeking a Travel Claims Handler to manage claims for customers traveling domestically and overseas. The role emphasizes high-quality claims management and exceptional customer service. Candidates should be strong communicators with the ability to interpret data and meet deadlines. The position offers a hybrid working model, competitive salary, and various employee benefits. Join us to directly influence customers' experiences in claims management.
Complaints Specialist - Travel 129721 Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based) Hours: 35 (Monday to Friday between 9am and 5pm)-This role is available on a part-time, job-share and full-time basis Salary: Up to £28,000 depending on experience Closing Date: 24 Feb 26 The opportunity: We're looking for a complaint handler to join our team, helping customers when they need us the most. You'll be handling complaints for travel insurance products. You'll need to assess each complaint and make fair decisions quickly. At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future. You'll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of what happened. It's your job to come up with a fair, impartial, and reasonable solution that works for everyone involved. If you thrive in a fast-moving environment and want to work for a company that values creativity, initiative, and contributions, then Zurich might be the perfect fit for you. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. We're looking for someone who can: Understand our customers and their challenges and respond empathetically. Look into complaints in a fair, consistent, and effective way, engaging with the relevant people. Analyse info to make good decisions. Respond quickly, professionally, and fairly, and communicate effectively. Follow all regulatory rules. Manage a complaints caseload. Help identify the causes of complaints and trends. Help improve the team and company. Use assertiveness, influencing and negotiating skills. Work well with everyone and set a good example. Always act with integrity, is resilient and has a positive attitude. Your skills and experience: You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints. You're precise and have great attention to detail. You know your way around insurance guidelines and procedures. May be working towards professional development (e.g. CII) You have experience of sending final written responses. This is a telephone-based role. You are comfortable with taking calls. When working from home environment, ideally the area needs to be safe, private with minimal distraction. You will required a solid internet connection As an inclusive employer we want to ensure that all candidates feel comfortable and are able toperform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. We're a strong and stable company with over 55,000 employees across 170 countries. As part of our team, you'll have the support you need to succeed in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. We're looking for a dynamic and challenging work environment where creativity, initiative, and contributions are rewarded. Consider joining Zurich. You'll be part of something great. Our culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. The financials 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Time away 28 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Mar 17, 2026
Full time
Complaints Specialist - Travel 129721 Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based) Hours: 35 (Monday to Friday between 9am and 5pm)-This role is available on a part-time, job-share and full-time basis Salary: Up to £28,000 depending on experience Closing Date: 24 Feb 26 The opportunity: We're looking for a complaint handler to join our team, helping customers when they need us the most. You'll be handling complaints for travel insurance products. You'll need to assess each complaint and make fair decisions quickly. At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future. You'll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of what happened. It's your job to come up with a fair, impartial, and reasonable solution that works for everyone involved. If you thrive in a fast-moving environment and want to work for a company that values creativity, initiative, and contributions, then Zurich might be the perfect fit for you. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. We're looking for someone who can: Understand our customers and their challenges and respond empathetically. Look into complaints in a fair, consistent, and effective way, engaging with the relevant people. Analyse info to make good decisions. Respond quickly, professionally, and fairly, and communicate effectively. Follow all regulatory rules. Manage a complaints caseload. Help identify the causes of complaints and trends. Help improve the team and company. Use assertiveness, influencing and negotiating skills. Work well with everyone and set a good example. Always act with integrity, is resilient and has a positive attitude. Your skills and experience: You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints. You're precise and have great attention to detail. You know your way around insurance guidelines and procedures. May be working towards professional development (e.g. CII) You have experience of sending final written responses. This is a telephone-based role. You are comfortable with taking calls. When working from home environment, ideally the area needs to be safe, private with minimal distraction. You will required a solid internet connection As an inclusive employer we want to ensure that all candidates feel comfortable and are able toperform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. We're a strong and stable company with over 55,000 employees across 170 countries. As part of our team, you'll have the support you need to succeed in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. We're looking for a dynamic and challenging work environment where creativity, initiative, and contributions are rewarded. Consider joining Zurich. You'll be part of something great. Our culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. The financials 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Time away 28 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Complex & Major Loss Adjuster Location: Bristol, Covering across South West England (Hybrid / UK Travel as Required) Salary: £50,000 - £60,000 DOE + Car Allowance + Benefits Hours: 37.5 hrs per week About the Company For over 40 years, our client has been a trusted name in loss adjusting - delivering specialist, market-leading claims solutions across commercial, domestic, marine, and motor lines. With a team of nearly 400 professionals nationwide, they are renowned for handling complex, high-value, and non-standard claims that demand real technical expertise. As part of their continued growth, they are now seeking an experienced Complex & Major Loss Adjuster to join their expanding team. This is an opportunity to work on some of the most challenging and rewarding claims in the market - with the backing of a respected, forward-thinking firm that truly values technical excellence. The Role You'll take ownership of a varied and technically demanding caseload, investigating and managing major and complex property and liability losses from first instruction through to resolution. You'll be trusted to use your professional judgement, manage client relationships, and deliver outstanding results - supported by a collaborative team of experts who share your passion for quality and integrity. Key Responsibilities Lead investigations and manage a portfolio of major and complex loss claims , including detailed site visits and technical assessments. Build strong, professional relationships with insurers, brokers, and policyholders, ensuring clarity, confidence, and trust throughout the claims process. Provide accurate reserving, quantification, and negotiation, ensuring financial and technical integrity at every stage. Instruct, manage, and coordinate external experts - including surveyors, engineers, forensic specialists, and legal advisors. Prepare clear, comprehensive reports covering policy coverage, quantum, liability, and recovery. Negotiate settlements efficiently and fairly within policy terms and client expectations. Keep up to date with industry developments, regulatory requirements, and technical best practice. Represent the company's values of professionalism, independence, and technical authority. About You We're looking for a highly capable and motivated Loss Adjuster with proven experience in managing complex or high-value property claims. You'll combine strong technical ability with excellent communication and relationship-building skills, and you'll thrive on seeing a claim through to resolution. Essential: Significant experience handling major and complex loss claims in a loss adjusting environment. Proven ability to manage multiple complex cases, often with competing priorities. Excellent negotiation, communication, and report-writing skills. Strong commercial awareness and ability to build trusted relationships with clients. Flexibility to travel as needed for site visits and client meetings. Desirable: ACILA , ACII , or equivalent professional qualifications. Prior experience leading or mentoring junior adjusters. Interested? If you're an experienced Loss Adjuster looking to take on more complex work in a respected and growing business, we'd love to hear from you. Please apply with your CV or contact Aaron at for a confidential conversation
Mar 17, 2026
Full time
Complex & Major Loss Adjuster Location: Bristol, Covering across South West England (Hybrid / UK Travel as Required) Salary: £50,000 - £60,000 DOE + Car Allowance + Benefits Hours: 37.5 hrs per week About the Company For over 40 years, our client has been a trusted name in loss adjusting - delivering specialist, market-leading claims solutions across commercial, domestic, marine, and motor lines. With a team of nearly 400 professionals nationwide, they are renowned for handling complex, high-value, and non-standard claims that demand real technical expertise. As part of their continued growth, they are now seeking an experienced Complex & Major Loss Adjuster to join their expanding team. This is an opportunity to work on some of the most challenging and rewarding claims in the market - with the backing of a respected, forward-thinking firm that truly values technical excellence. The Role You'll take ownership of a varied and technically demanding caseload, investigating and managing major and complex property and liability losses from first instruction through to resolution. You'll be trusted to use your professional judgement, manage client relationships, and deliver outstanding results - supported by a collaborative team of experts who share your passion for quality and integrity. Key Responsibilities Lead investigations and manage a portfolio of major and complex loss claims , including detailed site visits and technical assessments. Build strong, professional relationships with insurers, brokers, and policyholders, ensuring clarity, confidence, and trust throughout the claims process. Provide accurate reserving, quantification, and negotiation, ensuring financial and technical integrity at every stage. Instruct, manage, and coordinate external experts - including surveyors, engineers, forensic specialists, and legal advisors. Prepare clear, comprehensive reports covering policy coverage, quantum, liability, and recovery. Negotiate settlements efficiently and fairly within policy terms and client expectations. Keep up to date with industry developments, regulatory requirements, and technical best practice. Represent the company's values of professionalism, independence, and technical authority. About You We're looking for a highly capable and motivated Loss Adjuster with proven experience in managing complex or high-value property claims. You'll combine strong technical ability with excellent communication and relationship-building skills, and you'll thrive on seeing a claim through to resolution. Essential: Significant experience handling major and complex loss claims in a loss adjusting environment. Proven ability to manage multiple complex cases, often with competing priorities. Excellent negotiation, communication, and report-writing skills. Strong commercial awareness and ability to build trusted relationships with clients. Flexibility to travel as needed for site visits and client meetings. Desirable: ACILA , ACII , or equivalent professional qualifications. Prior experience leading or mentoring junior adjusters. Interested? If you're an experienced Loss Adjuster looking to take on more complex work in a respected and growing business, we'd love to hear from you. Please apply with your CV or contact Aaron at for a confidential conversation
The purpose of this role is to give strategic direction and drive growth in our global Pest and Hygiene & Wellbeing science teams through technical brilliance and innovation, whilst ensuring the Global Centres of Excellence are aligned to the group strategy. You will lead by example in the three key areas of customer support, innovation, and technical expertise. You will lead the early innovation in the Pest Control and Hygiene & Wellbeing categories by formulating, sourcing, exploring and developing ideas to Proof of Concept stage whilst taking decisive decisions to ensure timely delivery. To identify, provide information and insight, evaluate and, where appropriate, bring developments to technical readiness. Bring in leading edge external technologies which provide differentiation and potentially exclusive IP for RI's global Pest and Hygiene & Wellbeing categories via a combination of external partnerships, open innovation and new technology development initiatives. Tasks Customers Build and maintain strong relationships with external stakeholders, including innovation partners, key industry bodies and academia. Provide technical field support for those infestations that require deeper investigation or where traditional or current methods have been proven to have failed. Provide technical insight and direction for International Key Accounts bids and tenders where required. Innovation Identify gaps in the portfolio, and new product requirements working directly with the relevant Category Marketing lead, and in collaboration with the Head of Pest Innovation, Hygiene & Wellbeing Innovation and Chemical PD to develop opportunities to meet key sector needs with M&I and business colleagues. Liaise closely with all M&I teams to ensure alignment of our product development activities. Attending and participating in regular meetings such as category boards and updating on the innovation funnel. Running of innovations sessions within Rentokil Initial and showing tangible outcomes to Proof of Concept. Establishing and maintaining a link with the Technical Leadership Team to provide technical inputs to strategic problems. Supporting the Innovation and Product Development Director with the presentation of materials and insight to the Technical Leadership Team and category boards. Implement and manage the project management process within the Science team. Work closely with marketing colleagues to provide new and novel claims support and selling support information to support product deployment. Play an active leadership role on both the Pest Control category board, the Hygiene & Wellbeing category board, and the Innovating for the Future board. Expertise Responsible for maintaining technical support relationships for colleagues dealing with customers and suppliers. Representing Rentokil at key conferences and relevant exhibitions and to positively promote Rentokil Initial in the external environment Qualifications A minimum of a good honours degree in a scientific or similar discipline; post-graduate qualification a plus. Relevant know-how and experience in the product development or technical management field. Excellent technical knowledge of current Pest or Hygiene & Wellbeing products (or directly-related) fields and services. Experience with biocides and / or pesticides preferred. Innovation, creativity training or experience. A natural team leader with proven experience of leading, developing and broadening specialist technical staff. A minimum of 5 years of experience within a Pest or Hygiene & Wellbeing (or directly related) industry working at a global level. I.T. Literate with working knowledge of the full Google suite, Microsoft Excel, Word and PowerPoint. Able to make sense out of large sets of data and communicate in a compelling manner. Proven ability to communicate technical results data and their significance, to peers, non-technical colleagues and commercial sponsors of work. Ability to work to tight deadlines within a structured project management framework. Proven experience of working across borders, regions and culture; frequent travel likely. Benefits Competitive salary and bonus scheme Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to if you need anything. Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
Mar 13, 2026
Full time
The purpose of this role is to give strategic direction and drive growth in our global Pest and Hygiene & Wellbeing science teams through technical brilliance and innovation, whilst ensuring the Global Centres of Excellence are aligned to the group strategy. You will lead by example in the three key areas of customer support, innovation, and technical expertise. You will lead the early innovation in the Pest Control and Hygiene & Wellbeing categories by formulating, sourcing, exploring and developing ideas to Proof of Concept stage whilst taking decisive decisions to ensure timely delivery. To identify, provide information and insight, evaluate and, where appropriate, bring developments to technical readiness. Bring in leading edge external technologies which provide differentiation and potentially exclusive IP for RI's global Pest and Hygiene & Wellbeing categories via a combination of external partnerships, open innovation and new technology development initiatives. Tasks Customers Build and maintain strong relationships with external stakeholders, including innovation partners, key industry bodies and academia. Provide technical field support for those infestations that require deeper investigation or where traditional or current methods have been proven to have failed. Provide technical insight and direction for International Key Accounts bids and tenders where required. Innovation Identify gaps in the portfolio, and new product requirements working directly with the relevant Category Marketing lead, and in collaboration with the Head of Pest Innovation, Hygiene & Wellbeing Innovation and Chemical PD to develop opportunities to meet key sector needs with M&I and business colleagues. Liaise closely with all M&I teams to ensure alignment of our product development activities. Attending and participating in regular meetings such as category boards and updating on the innovation funnel. Running of innovations sessions within Rentokil Initial and showing tangible outcomes to Proof of Concept. Establishing and maintaining a link with the Technical Leadership Team to provide technical inputs to strategic problems. Supporting the Innovation and Product Development Director with the presentation of materials and insight to the Technical Leadership Team and category boards. Implement and manage the project management process within the Science team. Work closely with marketing colleagues to provide new and novel claims support and selling support information to support product deployment. Play an active leadership role on both the Pest Control category board, the Hygiene & Wellbeing category board, and the Innovating for the Future board. Expertise Responsible for maintaining technical support relationships for colleagues dealing with customers and suppliers. Representing Rentokil at key conferences and relevant exhibitions and to positively promote Rentokil Initial in the external environment Qualifications A minimum of a good honours degree in a scientific or similar discipline; post-graduate qualification a plus. Relevant know-how and experience in the product development or technical management field. Excellent technical knowledge of current Pest or Hygiene & Wellbeing products (or directly-related) fields and services. Experience with biocides and / or pesticides preferred. Innovation, creativity training or experience. A natural team leader with proven experience of leading, developing and broadening specialist technical staff. A minimum of 5 years of experience within a Pest or Hygiene & Wellbeing (or directly related) industry working at a global level. I.T. Literate with working knowledge of the full Google suite, Microsoft Excel, Word and PowerPoint. Able to make sense out of large sets of data and communicate in a compelling manner. Proven ability to communicate technical results data and their significance, to peers, non-technical colleagues and commercial sponsors of work. Ability to work to tight deadlines within a structured project management framework. Proven experience of working across borders, regions and culture; frequent travel likely. Benefits Competitive salary and bonus scheme Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to if you need anything. Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
As a Senior Paralegal in the Clinical Negligence and Inquests team, you will support a wide range of case management and client-facing activities across both clinical negligence claims and inquest proceedings. This role offers the opportunity to undertake varied, meaningful work within a complex, interesting and important area of law. You will be required to engage sensitively with distressing and complex subject matters (often involving serious injury, death, and working with recently bereaved families), while maintaining discretion and professionalism at all times. The work can be emotionally demanding, but is also highly rewarding, offering the opportunity to play a key role in thorough investigations, and providing support to clients during challenging circumstances. The role requires a high level of empathy, strong attention to detail, and the ability to manage competing priorities effectively under pressure, alongside a clear commitment to maintaining the highest professional standards. Key Responsibilities Personalised Client Service Undertake a variety of fee earning tasks under the supervision and management of qualified lawyers to progress clinical negligence claims and inquests A mixture of assisting on others cases, and building your own caseload Supporting clients during times of distress/bereavement and providing excellent client service at all times Correspond appropriately with clients and third parties as necessary through telephone, email, letter and face to face. Draft documents such as witness statements, correspondence, letters of instruction, court forms, etc Attending conferences or court hearings (sometimes requiring overnight stays) Undertake effective legal research, using appropriate methods and sourcing, presenting the results accurately and clearly Highlight and escalate any issues to qualified lawyers Check to ensure all work complies with risk management policies and procedures All administrative duties associated with this role Sustainable Growth Support fee earners with business development & marketing activities Attend RWKG BD events where appropriate Take an active part in promoting the firm through social media channels Updating the client relation management system to input data and manage the client information through the system including adding contact details, referrals and new clients. Represent the firm in a positive way when dealing with clients, third parties, charities and referrers. Dynamic Culture Provide support for designated fee earners Work closely with other members of the team to ensure work is done to expected standards in required time frames Coordinate team activities such as meetings, training or social activities as required Build relationships within the team and liaise with other departments and the business services team as required Contribute effectively to the wider team, supporting others where workload dictates/capacity allows Demonstrate proactivity and creativity by seeking and suggesting improvements Be open, inclusive and supportive of others in the Firm, both in your team and business wide Financial & Operational Excellence Accurately and promptly time record all chargeable work and achieve costs towards individual and team fee earning targets Take personal responsibility for efficient and effective case management Work towards personal objectives and be proactive about own development and learning Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of projects where appropriate. Make good use of the firm s IT systems and embraces technology to support efficient and safe ways of working Learn and embrace firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security, data protection, file retention and destruction requirements Legal qualifications (LLB or CILEx) (desirable) Experience in inquests, clinical negligence or similar work areas (desirable) Relevant work experience from which to demonstrate the skills required for this role (essential) Excellent organisation skills with the ability to effectively prioritise a varied workload to meet deadlines (essential) Solid understanding of Microsoft Office suite and other relevant IT platforms (essential) Strong written and verbal communication skills (essential) Ability to undertake basic legal work under supervision and use initiative where required (essential) Enthusiasm and interest for this area of work and to provide high level customer service (essential) Ability to travel away for hearings and inquests (desirable) At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification. 26.5 31.5 days holiday per year Buying and selling holiday Healthcare cash plan / private medical insurance Life assurance Pension scheme Cycle to work scheme Season ticket loan Discretionary profit and performance-related bonus Hybrid working Employee Assistance Programme Enhanced family leave Recruitment referral bonus Group income protection Salary reviewed regularly We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply.
Mar 12, 2026
Full time
As a Senior Paralegal in the Clinical Negligence and Inquests team, you will support a wide range of case management and client-facing activities across both clinical negligence claims and inquest proceedings. This role offers the opportunity to undertake varied, meaningful work within a complex, interesting and important area of law. You will be required to engage sensitively with distressing and complex subject matters (often involving serious injury, death, and working with recently bereaved families), while maintaining discretion and professionalism at all times. The work can be emotionally demanding, but is also highly rewarding, offering the opportunity to play a key role in thorough investigations, and providing support to clients during challenging circumstances. The role requires a high level of empathy, strong attention to detail, and the ability to manage competing priorities effectively under pressure, alongside a clear commitment to maintaining the highest professional standards. Key Responsibilities Personalised Client Service Undertake a variety of fee earning tasks under the supervision and management of qualified lawyers to progress clinical negligence claims and inquests A mixture of assisting on others cases, and building your own caseload Supporting clients during times of distress/bereavement and providing excellent client service at all times Correspond appropriately with clients and third parties as necessary through telephone, email, letter and face to face. Draft documents such as witness statements, correspondence, letters of instruction, court forms, etc Attending conferences or court hearings (sometimes requiring overnight stays) Undertake effective legal research, using appropriate methods and sourcing, presenting the results accurately and clearly Highlight and escalate any issues to qualified lawyers Check to ensure all work complies with risk management policies and procedures All administrative duties associated with this role Sustainable Growth Support fee earners with business development & marketing activities Attend RWKG BD events where appropriate Take an active part in promoting the firm through social media channels Updating the client relation management system to input data and manage the client information through the system including adding contact details, referrals and new clients. Represent the firm in a positive way when dealing with clients, third parties, charities and referrers. Dynamic Culture Provide support for designated fee earners Work closely with other members of the team to ensure work is done to expected standards in required time frames Coordinate team activities such as meetings, training or social activities as required Build relationships within the team and liaise with other departments and the business services team as required Contribute effectively to the wider team, supporting others where workload dictates/capacity allows Demonstrate proactivity and creativity by seeking and suggesting improvements Be open, inclusive and supportive of others in the Firm, both in your team and business wide Financial & Operational Excellence Accurately and promptly time record all chargeable work and achieve costs towards individual and team fee earning targets Take personal responsibility for efficient and effective case management Work towards personal objectives and be proactive about own development and learning Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of projects where appropriate. Make good use of the firm s IT systems and embraces technology to support efficient and safe ways of working Learn and embrace firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security, data protection, file retention and destruction requirements Legal qualifications (LLB or CILEx) (desirable) Experience in inquests, clinical negligence or similar work areas (desirable) Relevant work experience from which to demonstrate the skills required for this role (essential) Excellent organisation skills with the ability to effectively prioritise a varied workload to meet deadlines (essential) Solid understanding of Microsoft Office suite and other relevant IT platforms (essential) Strong written and verbal communication skills (essential) Ability to undertake basic legal work under supervision and use initiative where required (essential) Enthusiasm and interest for this area of work and to provide high level customer service (essential) Ability to travel away for hearings and inquests (desirable) At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification. 26.5 31.5 days holiday per year Buying and selling holiday Healthcare cash plan / private medical insurance Life assurance Pension scheme Cycle to work scheme Season ticket loan Discretionary profit and performance-related bonus Hybrid working Employee Assistance Programme Enhanced family leave Recruitment referral bonus Group income protection Salary reviewed regularly We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply.
We are looking for an experienced HR Advisor, skilled with managing ER cases, to join our client's team on a permanent, part-time basis. You'll be responsible for fostering a positive working culture; spending your time coaching team leaders, solving complex ER cases, and making sure everyone feels treated fairly. We're looking for someone who can balance the 'rule book' with a real, human touch to keep the workplace inclusive and trusting. Details: Title: Employee Relations Specialist Salary: up to 45,000 FTE DOE Location: Maidenhead (looking after multi site locations across the South) Contract: Permanent, part-time 22.5 hours (hybrid working) Hours to be spread across 3 days off the week. Must be able to work Thursday, Friday and one other day of the week. Key Responsibilities: Lead the management of complex ER cases (grievance, disciplinary, and performance) Design and deliver training interventions and toolkits that empower managers to resolve low-level conflict and performance issues independently. Manage the interface with legal counsel regarding Employment Tribunal claims, early conciliation via ACAS, and Data Subject Access Requests. Oversee long-term absence cases, collaborating with Occupational Health to design effective return-to-work strategies and reasonable adjustments. Build deep-rooted relationships across the business to identify cultural "red flags" and intervene before issues escalate. Act as a key stakeholder in business transformation projects, including restructuring, redundancies, and TUPE transfers. Ensure all HR activities remain aligned with the latest UK employment legislation and internal DE&I benchmarks. Audit and refine ER workflows to enhance efficiency through automation and standardised documentation. Monitor ER metrics to identify recurring themes, using data to drive proactive policy changes and culture-first initiatives. What we are looking for: Extensive experience navigating high-volume or complex ER environments, ideally within a multi-site or fast-paced industrial sector. A deep, practical understanding of current UK Employment Law and its application in commercial settings. Hands-on experience with organisational design or business transfers. The ability to challenge senior stakeholders constructively and provide credible, expert advice. A talent for interpreting complex data and legal nuances to find pragmatic solutions. Exceptional emotional intelligence with the ability to handle sensitive information with total discretion. Comfortable operating in ambiguity and managing high-pressure situations with a solution-oriented mindset. Qualifications & Requirements: CIPD Level 5 or equivalent professional experience. A valid UK driving license and the flexibility to travel to various sites, including occasional overnight stays. If this role sounds of interest and/or you would like to discuss in more detail, please attach your CV to apply! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 11, 2026
Full time
We are looking for an experienced HR Advisor, skilled with managing ER cases, to join our client's team on a permanent, part-time basis. You'll be responsible for fostering a positive working culture; spending your time coaching team leaders, solving complex ER cases, and making sure everyone feels treated fairly. We're looking for someone who can balance the 'rule book' with a real, human touch to keep the workplace inclusive and trusting. Details: Title: Employee Relations Specialist Salary: up to 45,000 FTE DOE Location: Maidenhead (looking after multi site locations across the South) Contract: Permanent, part-time 22.5 hours (hybrid working) Hours to be spread across 3 days off the week. Must be able to work Thursday, Friday and one other day of the week. Key Responsibilities: Lead the management of complex ER cases (grievance, disciplinary, and performance) Design and deliver training interventions and toolkits that empower managers to resolve low-level conflict and performance issues independently. Manage the interface with legal counsel regarding Employment Tribunal claims, early conciliation via ACAS, and Data Subject Access Requests. Oversee long-term absence cases, collaborating with Occupational Health to design effective return-to-work strategies and reasonable adjustments. Build deep-rooted relationships across the business to identify cultural "red flags" and intervene before issues escalate. Act as a key stakeholder in business transformation projects, including restructuring, redundancies, and TUPE transfers. Ensure all HR activities remain aligned with the latest UK employment legislation and internal DE&I benchmarks. Audit and refine ER workflows to enhance efficiency through automation and standardised documentation. Monitor ER metrics to identify recurring themes, using data to drive proactive policy changes and culture-first initiatives. What we are looking for: Extensive experience navigating high-volume or complex ER environments, ideally within a multi-site or fast-paced industrial sector. A deep, practical understanding of current UK Employment Law and its application in commercial settings. Hands-on experience with organisational design or business transfers. The ability to challenge senior stakeholders constructively and provide credible, expert advice. A talent for interpreting complex data and legal nuances to find pragmatic solutions. Exceptional emotional intelligence with the ability to handle sensitive information with total discretion. Comfortable operating in ambiguity and managing high-pressure situations with a solution-oriented mindset. Qualifications & Requirements: CIPD Level 5 or equivalent professional experience. A valid UK driving license and the flexibility to travel to various sites, including occasional overnight stays. If this role sounds of interest and/or you would like to discuss in more detail, please attach your CV to apply! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
An award-winning Claimant Personal Injury firm is seeking a Solicitor to join their expanding Brain & Spinal Injury Claims team. The team represents clients across the UK in complex brain and spinal injury claims, providing specialist legal, financial, and rehabilitation support to empower clients to live fulfilling, independent lives. The Role Handle Brain & Spinal Injury Claims independently and collaboratively, across pre-litigation and litigation stages. Work closely with case managers, rehabilitation providers, and medical professionals to secure optimal outcomes. Undertake liability and quantum investigations, including review of medical, therapy, employment, and case management documentation. Obtain medical and expert evidence, draft Schedules of Loss, and calculate special damages. Represent clients at court hearings and applications. Promote the team externally through networking, business development, and attendance at relevant events. Deliver an exceptional, empathetic client experience throughout the claims process. Requirements Qualified solicitor, experienced in complex and high-value personal injury claims, particularly brain and spinal injury cases. Detailed knowledge of CPR, case law, and complex quantum calculations relevant to neurological injury claims. Benefits Competitive salary & discretionary bonus - reviewed annually based on performance and team contribution. Pension & life cover - 5% matched pension contributions and 4x salary life insurance. Generous holidays - 28 days per year (rising with service) plus birthday off. Health & wellbeing - private medical insurance, health cash plan, and Employee Assistance Programme. Professional growth - support for training, memberships, and career development. Flexible & agile working - hybrid options and work/life balance support. Additional perks - travel schemes, referral bonuses, shopping discounts, and long service rewards
Mar 08, 2026
Full time
An award-winning Claimant Personal Injury firm is seeking a Solicitor to join their expanding Brain & Spinal Injury Claims team. The team represents clients across the UK in complex brain and spinal injury claims, providing specialist legal, financial, and rehabilitation support to empower clients to live fulfilling, independent lives. The Role Handle Brain & Spinal Injury Claims independently and collaboratively, across pre-litigation and litigation stages. Work closely with case managers, rehabilitation providers, and medical professionals to secure optimal outcomes. Undertake liability and quantum investigations, including review of medical, therapy, employment, and case management documentation. Obtain medical and expert evidence, draft Schedules of Loss, and calculate special damages. Represent clients at court hearings and applications. Promote the team externally through networking, business development, and attendance at relevant events. Deliver an exceptional, empathetic client experience throughout the claims process. Requirements Qualified solicitor, experienced in complex and high-value personal injury claims, particularly brain and spinal injury cases. Detailed knowledge of CPR, case law, and complex quantum calculations relevant to neurological injury claims. Benefits Competitive salary & discretionary bonus - reviewed annually based on performance and team contribution. Pension & life cover - 5% matched pension contributions and 4x salary life insurance. Generous holidays - 28 days per year (rising with service) plus birthday off. Health & wellbeing - private medical insurance, health cash plan, and Employee Assistance Programme. Professional growth - support for training, memberships, and career development. Flexible & agile working - hybrid options and work/life balance support. Additional perks - travel schemes, referral bonuses, shopping discounts, and long service rewards
Head of Risk & Compliance page is loaded Head of Risk & Compliancelocations: Gibraltartime type: Full timeposted on: Posted Todayjob requisition id: Head of Risk & Compliance Location - Gibraltar About Advantage & Hastings Advantage Insurance Company Ltd ("AICL") is a wholly owned subsidiary of Hastings Group, one of the largest and fastest growing personal lines insurers in the UK. Advantage is a digitally focused and Gibraltar-based insurer providing motor and home insurance to over four million customers in the UK. Hastings group, in turn, is a subsidiary of Sampo, the largest insurance Group in the Nordics.As part of Hastings, AICL delivers market leading pricing, claims, and digital operations. Critically for this role, Advantage also maintains responsibility for the robust capital management and investment management operations of the Group. Role Purpose As Head of Risk & Compliance, you'll lead the regulated functions on behalf of the Managing Director and Advantage Board. You'll ensure our continued compliance with GFSC and FCA requirements as the Hastings SII solo entity approved insurer and play a key role in shaping our risk and governance frameworks to support Advantage's strategic goals and legal obligations Job Details Lead and embed enterprise risk, compliance, and control frameworks in line with annual plans and HGH principles Own the ORSA process, including stress testing, resilience planning, and reporting Act as the Regulated Individual for Risk Management, Compliance, and MLRO functions Manage relationships with GFSC, FCA, GFIU, GRA, and other regulatory bodies Represent Advantage within the Group Risk leadership team and contribute to HGH matters Oversee corporate governance and ensure regulatory compliance across the business Resolve critical risk and compliance issues and lead assurance assessments Provide second-line challenge to conduct and outsourcing activities Ensure policies are proportionate, effective, and aligned with best practice Skills we would love you to have Senior-level experience in insurance risk management and compliance Strong understanding of Solvency II (especially Pillar 2) and regulatory frameworks Experience in underwriting, claims, audit, or governance is a plus Excellent communication and stakeholder engagement skills Strategic thinking with the ability to make confident decisions A collaborative mindset and commitment to building high-performing teams Willingness to travel between Gibraltar and the UK as neededAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role Reward Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Mar 07, 2026
Full time
Head of Risk & Compliance page is loaded Head of Risk & Compliancelocations: Gibraltartime type: Full timeposted on: Posted Todayjob requisition id: Head of Risk & Compliance Location - Gibraltar About Advantage & Hastings Advantage Insurance Company Ltd ("AICL") is a wholly owned subsidiary of Hastings Group, one of the largest and fastest growing personal lines insurers in the UK. Advantage is a digitally focused and Gibraltar-based insurer providing motor and home insurance to over four million customers in the UK. Hastings group, in turn, is a subsidiary of Sampo, the largest insurance Group in the Nordics.As part of Hastings, AICL delivers market leading pricing, claims, and digital operations. Critically for this role, Advantage also maintains responsibility for the robust capital management and investment management operations of the Group. Role Purpose As Head of Risk & Compliance, you'll lead the regulated functions on behalf of the Managing Director and Advantage Board. You'll ensure our continued compliance with GFSC and FCA requirements as the Hastings SII solo entity approved insurer and play a key role in shaping our risk and governance frameworks to support Advantage's strategic goals and legal obligations Job Details Lead and embed enterprise risk, compliance, and control frameworks in line with annual plans and HGH principles Own the ORSA process, including stress testing, resilience planning, and reporting Act as the Regulated Individual for Risk Management, Compliance, and MLRO functions Manage relationships with GFSC, FCA, GFIU, GRA, and other regulatory bodies Represent Advantage within the Group Risk leadership team and contribute to HGH matters Oversee corporate governance and ensure regulatory compliance across the business Resolve critical risk and compliance issues and lead assurance assessments Provide second-line challenge to conduct and outsourcing activities Ensure policies are proportionate, effective, and aligned with best practice Skills we would love you to have Senior-level experience in insurance risk management and compliance Strong understanding of Solvency II (especially Pillar 2) and regulatory frameworks Experience in underwriting, claims, audit, or governance is a plus Excellent communication and stakeholder engagement skills Strategic thinking with the ability to make confident decisions A collaborative mindset and commitment to building high-performing teams Willingness to travel between Gibraltar and the UK as neededAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role Reward Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Bennett and Game Recruitment LTD
Woolston, Warrington
Job Reference: DM 45554 Position: Senior Quantity Surveyor Location: Warrington (office-based with site travel as required) Salary: 60,000 - 85,000 (DOE) An exciting opportunity has arisen for a Senior Quantity Surveyor to join a growing and forward-thinking construction consultancy delivering high-profile projects across multiple sectors. This is a senior-level role offering genuine responsibility, client exposure, and the chance to play a key role in shaping commercial outcomes from pre-contract through to final account. Senior Quantity Surveyor - Job Overview The successful candidate will report into senior leadership and take responsibility for delivering full pre and post-contract quantity surveying services across a varied project portfolio. This role combines technical delivery with client engagement, commercial strategy, and leadership responsibility. You will play a pivotal role in managing project finances, protecting contractual positions, and supporting the continued growth of the business. Key duties include: Deliver full estimating and quantity surveying services from pre-contract through to final account Prepare cost plans, feasibility studies and Bills of Quantities Provide procurement, contract and commercial advice to clients and project teams Manage subcontractor procurement, valuations and final accounts Lead commercial reporting including CVRs, cash flow forecasts and financial reports Prepare and manage claims, extensions of time and loss & expense submissions Protect contractual positions and manage dispute resolution where required Attend client meetings, promote the business and represent the company professionally Support business development and contribute to the growth of the consultancy Senior Quantity Surveyor - Job Requirements Degree qualified in Quantity Surveying or a related construction discipline Proven experience operating at Senior QS level within consultancy or contractor environments Strong pre and post-contract experience including estimating, procurement and final accounts Excellent understanding of contract administration, risk management and dispute resolution Commercially astute with strong negotiation and decision-making skills Confident communicator, capable of managing clients and stakeholders at senior level Highly organised with strong IT and reporting capability Able to work independently while contributing effectively within a team Senior Quantity Surveyor - Salary & Benefits Salary: 60,000 - 85,000 per annum (DOE) Hybrid working available Full-time, permanent position Monday to Friday - 40 hours per week Excellent long-term career progression opportunities Exposure to high-value, complex projects Supportive senior leadership and collaborative working culture Further benefits to be discussed at interview stage Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Feb 27, 2026
Full time
Job Reference: DM 45554 Position: Senior Quantity Surveyor Location: Warrington (office-based with site travel as required) Salary: 60,000 - 85,000 (DOE) An exciting opportunity has arisen for a Senior Quantity Surveyor to join a growing and forward-thinking construction consultancy delivering high-profile projects across multiple sectors. This is a senior-level role offering genuine responsibility, client exposure, and the chance to play a key role in shaping commercial outcomes from pre-contract through to final account. Senior Quantity Surveyor - Job Overview The successful candidate will report into senior leadership and take responsibility for delivering full pre and post-contract quantity surveying services across a varied project portfolio. This role combines technical delivery with client engagement, commercial strategy, and leadership responsibility. You will play a pivotal role in managing project finances, protecting contractual positions, and supporting the continued growth of the business. Key duties include: Deliver full estimating and quantity surveying services from pre-contract through to final account Prepare cost plans, feasibility studies and Bills of Quantities Provide procurement, contract and commercial advice to clients and project teams Manage subcontractor procurement, valuations and final accounts Lead commercial reporting including CVRs, cash flow forecasts and financial reports Prepare and manage claims, extensions of time and loss & expense submissions Protect contractual positions and manage dispute resolution where required Attend client meetings, promote the business and represent the company professionally Support business development and contribute to the growth of the consultancy Senior Quantity Surveyor - Job Requirements Degree qualified in Quantity Surveying or a related construction discipline Proven experience operating at Senior QS level within consultancy or contractor environments Strong pre and post-contract experience including estimating, procurement and final accounts Excellent understanding of contract administration, risk management and dispute resolution Commercially astute with strong negotiation and decision-making skills Confident communicator, capable of managing clients and stakeholders at senior level Highly organised with strong IT and reporting capability Able to work independently while contributing effectively within a team Senior Quantity Surveyor - Salary & Benefits Salary: 60,000 - 85,000 per annum (DOE) Hybrid working available Full-time, permanent position Monday to Friday - 40 hours per week Excellent long-term career progression opportunities Exposure to high-value, complex projects Supportive senior leadership and collaborative working culture Further benefits to be discussed at interview stage Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
