29 jobs found

Company Description Performics UK is the performance marketing arm of Publicis Media, committed to exceeding business goals by blending Data, Tech, Ops, and Talent to accelerate performance impact daily. With over two decades of experience, we harness technology and innovation to generate and convert consumer demand across search, social, display, and commerce channels. Embracing a deep understanding of consumer intent and behaviour, we thrive on data-driven insights, guiding our planning and optimisation processes through rapid trials, real-time enhancements, and intelligent analytics. As the world's first Performance Orchestration agency, we have a proven track record of driving performance impact across diverse sectors and markets, leveraging our industry expertise to innovate and transform swiftly. Performics is dedicated to delivering award-winning results and empowering all Publicis Media UK clients. Job Description Our vision is to have a Paid Search product that we can be proud of, that stands up in the room, drives value for both clients and Publicis Media and has universal understanding across the business. We strive for: A department where employees feel recognised, fulfilled and energised to do great work Award winning work, thought leadership and features in every pitch The best product/technology and data on the market combined with the best client service Everyone pulling in the same direction. All brands talking to the same proposition Maximise every single commercial opportunity The Paid Search team sits within the Performics unit of Publicis Media together with Organic Search, OneSocial, Retail Media and Affiliates. Paid Search works across a variety of Paid Search executions, including Search, Shopping, PMax, App and Demand Gen. The Paid Search Business Director is a key leadership role, that will support the strategic growth and development of our Paid Search proposition through a best-in-class approach to several client accounts and the transformation of our Paid Search talent. You will be a trusted advisor to senior clients as well as your colleagues within the agency. With your Account Director and team of channel specialists, your primary goal will be to develop client strategy and elevate our Paid Search proposition, ensuring that you are working in lockstep with our overarching business strategy whilst delivering best in class client servicing. This includes protecting existing revenue via client retention and driving growth through channel growth and innovative product adoption. Responsibilities - Revenue growth - A primary focus is to create commercially driven proposals, expand our scope of work and collaborate with other areas of the business to deliver revenue growth and achieve common goals. You will achieve this by driving adoption of commercially beneficial tools and services, scaling proprietary technologies. - New Business - You will become a champion of our Paid Search proposition and lead new business pitch responses. You will ensure the Performics Paid Search credentials are widely known across the Paid Search community and beyond. You will also elevate your contribution to new business by understanding and being able to tell the Public Media pitch story, fully immersing yourself in the Publicis Media proposition and hand raising for new business pitches where required. - Commercial strategy - You will lead the commercial strategy for your client portfolio, working on improving team profitability, understanding how Publicis tools and data offering can benefit and fit into the client strategy. Product adoption - You will be accountable for driving change management within your direct team to adopt products and technology that will reinvent how we plan and buy media. Ensuring your team members lean into change, upskill and understand the benefits of adopting products that will deliver business value to your clients and the way in which we work. You will be measured on the adoption of these products and services as part of your success metrics. - Client sophistication - Working with your Head of Paid Search, you will create Paid Search strategies that will transform your client's approach to data and measurement. Continuously distilling the direction of Publicis Media and leaning into adopting strategic data partnerships that are a priority for our business and deliver on the Publicis Media proposition. - Client roadmaps - Deliver client sophistication through the development of strategic roadmaps that unify data, tech and media in a coherent market-leading offering. You will also be responsible for ensuring that your team is structured and positioned to execute the roadmap effectively. - Planning leadership - Produce the next generation of performance media experts by reinventing how teams plan, buy and measure media. Own media partnership engagements to define how to mature media approaches to futureproof the agency. Devise clear media narratives that position Performics and Publicis Media as leading partners. - Thought Leadership - Promote Performics within PR through the creation and publishing of articles within the industry and speaking at panel events. - Awards - Identify market-leading work that has been delivered by you and your team. Proactively, track upcoming award entry opportunities and draft submissions to play your part in the Paid Search team becoming recognised for award-winning work. - Team management - You will lead a medium to large team of Paid Search experts and will be responsible for steering initiatives to ensure that they have a clear career path, advocating for talent mobility and removing barriers to upskilling and attending training. Qualifications Extensive prior relevant experience within a digital agency, specifically in Paid Search key suppliers (Google Ads, Microsoft Ads, and Apple Search Ads). Extensive knowledge & experience working with campaign & bid management software, in particular SA360 Extensive experience in managing teams, including individuals with 5+ years' experience. Effective in people management and compliant, following policies and practices in line with the talent team. Good knowledge around recruitment, performance management best practice, motivation, development plans, and issue resolutions. Ability to offer consultative advice to large-budget advertisers about their Paid Search campaigns. Holistic attribution of value relating to the client's business and marketing success measures to report cross-channel marketing outcomes. Strategic experience in identifying & delivering commercial growth - not just in media billings but in new emerging revenue streams. Delivers high-value client business strategies and translates these into team actions and outputs. Lead data governance and management in line with global and industry developments, communicating this effectively with internal and external stakeholders. Ensure Financial Quality Assurance is adhered to within the agency / departments / teams and will own mistakes. Create clear data narratives that position Performics and Publicis Media as leading partners in the industry. Build the infrastructure to create the next generation of performance experts. Champions equal opportunities and supportive ways of working for teammates with equity requirements by working with the Talent team. Promotes a culture of diversity, equity and inclusion within the team. Capable of producing decks and POV aimed to senior clients or new client business. Additional Information Performics has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. . click apply for full job details

Company Description Saatchi & Saatchi Wellness is a full-service creative agency operating in the health and wellness space. Our purpose is to unleash the 'Wellness Effect' in every person through meaningful personalised experiences, because we achieve greater outcomes when we are fully engaged in our wellness. We believe when our people do well, our work does well, our clients do well, and our patients do well, inspiring even more wellness in the world. We sum it up in two small words Do Well. That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance. Job Description The Principal MedicalCopywriteris a senior figure in the creative department, the copywriting team and on client accounts. The role involves both medical copywriting and aspects of management. You're responsible fortranslating scientificlanguage into compelling, emotive copy for a range of medicalaudiences. Words are your tools and you have mastered them. You have incredible scientific knowledge and play a lead role communicating with clients, medics and colleagues alike. You will help copywriters develop their craft to deliver materials of the highest quality. You lead by example. You encourage the team to always push the boundaries and elevate the work. In this senior-level role, you will be viewed as a leader and valued partner by overseeing quality content development, providing scientific guidance both internally and externally on current and new business, and motivating and inspiring the team. Responsibilities Comfortablywrites and guides the writing of persuasivecopy for multiple formats, channels and audiences; quickly translates scientific product data into compelling promotional stories; has mastered the crafting of story flows; employs tone of voice to great effect Works closely with account leads; takes responsibility for medical accuracy, writing standards, approval processes and quality control levels on key accounts Confidently leads interactions with clients and colleagues to support overall account management; advises teams regarding complex narratives and portfolio messaging development; constructively resolves difficult conversations Works closely with senior creative colleagues to inform development of relevant creative themes; ensures medical and creative alignment; upholds creative standards; plans and advises on tactical proposals Provides effective primary people management for direct reports; capably leads, oversees and mentors writers within account teams; proactively provides feedback and support; identifies training and development needs Actively involved in resource management, training and recruitment; works with management team to evolve and improve our service offering Provides scientific and strategic counsel for clients and colleagues; maintains a high profile as an expert across a wide range of therapy areas Efficiently manages a broad range of account requests/challenges; identifies threats to deliver, offers solutions and challenges approaches; exemplifies resilience Demonstrates in-depth understanding of brands and competitors; makes proactive recommendations for driving organic growth; leads scientific aspects of pitches Engages with existing and potential clients to maximise selling opportunities, showcase creative work and champion the Saatchi brand at all times Supports the strategic direction for existing clients and pitch work Qualifications Extensive proven experience in a medical copywriting role demonstrating: overarching scientific and content leadership for multiple accounts responsibility for maintaining high scientific and copywriting standards development of junior & mid-level writing talent A solid scientific background (you should hold at least a bachelor's degree in the life sciences Expertise in healthcare communications and a thorough understanding of industry regulations Incredible eye for detail Able to develop strong relationships thanks to verbal and written communication abilities; comfortable providing advice and guidance to others; adept at resolving conflict Additional Information Saatchi & Saatchi Wellness has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. "YOU" DAYS - flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

About this role Want to elevate your career by being a part of the world's largest asset manager? Do you thrive in an environment that fosters positive relationships and recognizes great performance? At BlackRock, we strive to empower our employees and actively engage your involvement in our success. We know you want to feel valued every day and be recognized for your contribution! Who is BlackRock? As of March 31, 2025, the firm handled approximately $11.5 trillion in assets on behalf of investors worldwide. BlackRock helps investors build better financial futures, our technology and services empower millions of investors to save for retirement, pay for further education, buy a home and improve their financial well-being. Opportunity BlackRock is currently seeking a professional at Associate level to become part of an outstanding opportunity to join a newly formed Client Engagement/Relationship Management team within the Outsourced Platform Services (OPS) department. OPS offers outsourcing services for clients looking to BlackRock to oversee components of their operations, including middle office and investment accounting services. The team cover EMEA/APAC regions, supporting clients leveraging our software platform Aladdin for Trade and Data Support Services and Investment Accounting. The Client Engagement/Relationship Management team plays an integral role within the organization, interacting with multiple internal and external parties to ensure risk is minimized, processes are efficient and high levels of client service are achieved, in what is an evolving and dynamic environment. You will have a unique opportunity to demonstrate your soft skills and technical knowledge, facing off directly to the client to ensure we are meeting their goals and overseeing the daily business processing teams. You like to: Work in a culture of openness, inclusion, and proactive engagement at all levels. Foster strong internal & external relationships, with a focus on collaboration & client service. Support the team in overseeing the client experience, participating and where necessary facilitating client calls, to build relationships, troubleshoot and agree strategy. Support the team to meet client expectations and maintain operational efficiencies. Can contribute as both a self-starter and team collaborator in a fast paced, high intensity environment. Maintain operational risk management targets and client performance targets. Build agendas, collate, and trend issues requiring remediation and drive resolution. Solve sophisticated problems in a constantly evolving environment and passionate about process optimization, data & technology. Coordinate projects to streamline and automate existing processes and tools to improve efficiency and controls. You have: A broad technical knowledge of Investment Operations, connecting the dots to solve sophisticated problems. Aladdin as well as accounting knowledge is preferred but not essential. Possess and demonstrate a solid understanding of various investment products. A strong understanding of any/several of the following areas is desirable: Relationship Management, Trade Operations, Derivatives & Collateral Management, Corporate Actions, Loans and Cash/Asset Reconciliations. The ability to influence, negotiate and partner with clients and business partners to achieve positive results. Excellent verbal and oral communication, capable of articulating complex problems and influencing behavior. Strong control/risk mitigation mentality; ability to identify, manage and apply excellent judgement in critical issue scenarios and articulate this seamlessly to clients where necessary. Strong attention to detail and organizational skills. Fluency in English language is required; French language would be beneficial. 3-5 years' proven experience in Financial Services Operations is desirable Excellent communication and presentation skills (written & verbal), with the ability to convey complex concepts simply and clearly. Strong client service and relationship building skills and experience facing off to clients or business partners is desirable. Ability to work optimally under pressure and in a dynamic environment to meet deadlines/client expectations. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

About this role We are seeking an Associate who is passionate about operational resilience and looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $13 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Operating in 128 offices across 38 countries, and with over 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. This role offers a genuine opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company's website at . Organizational Overview The role will reside in the Resilience & Safety team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock. Technology and Operations is the backbone for BlackRock's client and investment lifecycle. The group ensures that the firm's operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients. Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high-performance workplace experience. Enterprise Services is comprised of four key functions - Resilience & Safety, Real Estate Management, Workplace Experience, and Executive Operations & Corporate Security. The Resilience & Safety team has responsibility for protecting the firm's employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. The teams brings together operational resilience with business continuity, disaster recovery and crisis management, to ensure the resilience of BlackRock by working to prevent, adapt, respond to, recover, and learn from operational disruptions. Position Purpose The role will support maintaining the Resilience framework globally to meet both business and regulatory expectations. The role will be responsible for working with other members of the Resilience team and other risk teams (e.g. information security, technology, 3rd party risk, operational risk), along with business stakeholders to coordinate and implement the resilience program as it relates to the firm's Operational Resilience Regulatory requirements (e.g. DORA (Digital Operational Resilience Act activities. The role will report to the Resilience team lead for Governance and be based in Edinburgh. The successful candidate for this position will be able to deliver exceptional performance in a professional, innovative, scalable, and pragmatic manner. Your key responsibilities: General Resilience responsibilities: Be part of the team designing, delivering, and embedding the resilience framework and strategy across the firm. Support the continued development of policy and standards as well as governance arrangements for resilience, to ensure these meet global regulatory, business and client expectations. Help support program change caused by business, regulatory, or industry-specific change initiatives. Support the development and maintenance of key program documentation including process documentation and reporting materials for Boards and other governance groups. Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions. Monitor operating events relating to resilience, including near misses and help escalate, remediate, and coordinate the firm's response as required, including participation in major incident management where required. Help identify areas to mature in the program to increase the firm's resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks. Support the firm in Resilience engagement with regulators, clients, suppliers, and industry bodies. Assist in the planning and execution of resilience projects and initiatives as required. Regulatory responsibilities: Be a subject matter expert within the team on matters relating to resilience regulations. Provide support to business teams in the maintenance of their documentation as it relates to their Important Business Services (IBSs) and Critical and Important functions (CIFs). Assist in the response, classification and review of incidents that have the potential to cause operational disruption and be subject to regulatory reporting. Partnering with other teams to support the creation, maintenance and submissions of the Registers of Information and other regulatory reports. Help support the delivery and reporting of resilience exercises and tests. Assist in performing risk and resiliency assessments of the firm's IBS and CIF supporting 3rd parties as part of an onboarding and ongoing due diligence and oversight program. Create and maintain governance policies, standards and procedures and other documents as required. Assist in the production of internal reports for Boards and other governance bodies as required. Help create and maintain annual reports reviewing the Operational Resilience and ICT Risk Management framework. Partner with other teams to monitor the various obligations and requirements set out in policies and standards are being met and to report and elevate on these as needed. Coordinate responses to client requests about the firm's relevant programs. Create and deliver training, education and awareness programs as required. Qualifications, Experience and Key Competencies: 2+ years of relevant experience in a resilience, compliance or risk-related field. Ideally 1+ year of DORA or UK operational resilience experience. Financial Services industry experience, preferably in asset management. Knowledge of financial regulatory requirements relating to resilience. Excellent written and verbal communication skills. Excellent / presentation / data visualization design skills. Excellent data analytics skills. Excellent client facing skills. Works well in a matrix team environment, with a flexible and collaborative approach. Strong technical proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Experience with Resiliency or Risk systems a plus. Availability during off hours during emergencies or incidents may be required. Certifications: CBCP, ISO 22301, or similar a plus. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

About The Role SALARY: Up to £90,000 pa dependent on experience LOCATION: Brunswick Court, Milton Keynes, Buckinghamshire HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 21st January 2026 We reserve the right to close the advert earlier if we receive a high volume of applications. Are you ready to lead a team that shapes the future of retail customer service for some of the world's most iconic automotive brands? At Volkswagen Financial Services UK, we're not just about cars - we're about creating exceptional customer journeys that enable long term brand loyalty. As the Head of Customer Services, you'll be at the forefront of delivering innovative, customer centric solutions that set industry standards and inspire loyalty. This is your opportunity to make a real impact, driving transformation and excellence in a dynamic, diverse and performance driven business. We need you to provide strong leadership and strategic direction across our Customer Service teams in our Milton Keynes headquarters and for our Outsourced services. If you're a customer orientated, people driven leader who thrives on collaboration and teamwork, then read on. This is certified role under the Senior Manager and Certification Regime meaning the successful candidate is required to comply with the FCA's conduct rules. What you'll be doing: Inspire and Lead: Drive Customer Services performance by hitting key KPIs and KRIs, while building a strong leadership team that motivates employees to deliver exceptional customer outcomes aligned with strategic goals and regulatory requirements. Own Supplier Partnerships: Take charge of outsourced partner relationships-overseeing performance, quality, scheduling, budgets, and ensuring contractual compliance. Solve Complex Challenges: Handle escalated customer issues with a focus on root cause analysis and problem-solving to prevent repeat problems, improve satisfaction, boost retention, and reduce costs. Collaborate with improvement teams to eliminate dissatisfaction and feed insights into risk committees. Ensure Regulatory Excellence: Manage escalated complaints within FCA timelines, ensuring compliance and smooth handoffs to second line teams. Oversee goodwill gestures and redress payments to resolve issues effectively while balancing customer satisfaction and business objectives. Drive Continuous Improvement: Identify opportunities to enhance customer outcomes, improve commercial performance, and deliver operational efficiencies through smarter processes, demand reduction, and productivity gains. Empower Your Team: Regularly review performance, coach managers, and ensure everyone understands how their role contributes to the bigger picture. Champion Innovation: Foster an inclusive environment where ideas thrive-encouraging process improvements, leveraging competitor insights, and creating efficiencies that elevate both customer and colleague experiences. Be the Voice of Excellence: Act as a true ambassador for customer service, shaping strategies that set the standard for outstanding delivery. Full job description available on request. What you'll bring: You'll be an experienced leader, ideally within a Financial Services or Automotive contact centre environment. You'll have a passion for customer service with the ability to engage with a large number of direct/indirect reports and pass that passion onto them. Essential experience & skills Extensive management/senior management experience within a customer-facing environment. Significant experience of outsource and supplier management Experience of implementing and managing risk, financial/budget management. Significant experience in people management and effective team leadership. Experience of operating in both B2C and B2B environments Significant experience within the regulated Financial Services and/or relevant Automotive sector(s) Understanding and experience of relevant regulatory requirements Ability to lead, coach, motivate and develop people, creating a widespread commitment to achieving business goals and understanding risk culture of the business. Demonstrates energy and drive to question existing approaches, take the initiative, and be dedicated to driving improvement. Proven ability to effectively plan the workload in a demanding and customer focused sales and/or customer service environment to maximise delivery of business objectives. Ability to motivate and lead a team circa: 85 internally and 300+ externally Highly motivated and organised. What's in it for you? Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance, access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. The Head Customer Services is a 'Certified' /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA's Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.

Career Opportunities: Finance Business Partner (10892) Requisition ID10892-Posted -Finance-London Job Title: Finance Business Partner Department: COO LOCATION: MARBLE ARCH, LONDON (Hybrid - 4 days in office) REPORTING TO: BUSINESS PARTNER MANAGER TYPE OF CONTRACT: PERMANENT PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE This role is to provide financial control and support across the corporate business functions. Responsible for budgeting, forecasting, reporting, quarterly accounting processes and oversee work of junior members of the team. You will also provide a range of financial analysis to the CFO and Financial Controller to help the business achieve its financial goals. The role provides an exciting opportunity for someone wanting to work alongside senior management and work on a wide variety of tasks and projects. Candidates should be customer orientated with good stakeholder management and take a proactive approach to work tasks. WHAT YOU'LL DO Set annual net rent budget and other Real Estate team targets Collaborate with teams including Asset Management, Leasing, Sustainability, Marketing, Insights and Property Management to understand drivers of net rental income over a 1 and 5 year period Provide challenge to budget assumptions and identify risks and opportunities Understand key drivers of performance and identify priorities for the business Communicate outputs to the Real Estate team, including Head of Real Estate, Head of Commercial Finance and Asset Management Collaborate with FP&A to support understanding of the key drivers of the budget in the context of the overall corporate budget Responsible for quarterly reforecasting process for the portfolio, identifying key drivers of performance vs budget Meet with Asset Management and Leasing teams to understand and update forecast for latest view on leasing activity Prepare and communicate drivers of over/underperformance with the business Prepare Management Information and communicate to key stakeholders Performance vs budget, trend analysis, actuals vs prior periods, and other ad hoc analysis Prepare ExCo updates on performance vs leasing target and status of leasing priorities Responsibility for updates for the Quarterly Performance Review Support Real Estate teams in annual asset business plan process Agree asset level priorities with Asset Management Ensure adequate control exists around Real Estate processes Provide financial analysis for proposed leasing deals, highlighting any potential risks Ensure internal approval process is appropriately followed and provide support as required Assist with internal controls/risk reporting Support the joint venture finance team including preparation and co-ordination of annual business plan and budget as well as providing ad-hoc financial analysis Support internal, external, and joint venture reporting requirements Support Financial Reporting team in understanding variances between forecast and quarterly actuals Support Financial Reporting team in quarterly board reporting process for joint venture partners Ensure content in external announcements is appropriately verified. Identify and drive forward value creating initiatives across the team Maintenance and development of the Anaplan property forecast model Work on ad-hoc projects and analysis as required ABOUT YOU Qualified Accountant (ACA, CIMA) with post qualified experience Interpersonal and able to build strong working relationships across numerous teams and levels of seniority Able to communicate financial concepts and implications to non-finance professionals Self sufficient and able to manage a portfolio of responsibilities, prioritise and meet tight deadlines Logical approach to problem solving with ability to interpret financial impact of commercial decisions Comfortable with getting into the detail and as well as understanding the big picture Comfortable dealing with and manipulating data from different sources Eagerness to continually improve DESIRABLE: Relevant experience in Business Partnering or Financial Analysis Experience working in real estate and knowledge of property specific accounting treatments Experience of using Anaplan software OUR SHARED VALUES our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website . Bring your whole self Smarter together Build for the future A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here . OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.

Roles open in: Dublin, London, Manchester Associate Strategy Director Manchester/Dublin/London, hybrid DEPT is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This position sits in our Experience & Engineering business unit. We primarily deliver large-scale website design and build projects, combining our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to help clients including Nikon, London Marathon Events and END. We pride ourselves on delivering exceptional and engaging digital experiences. You're stepping into leadership, not just over projects, but over people, portfolios, and possibilities. As an Associate Strategy Director, you'll shape vision, elevate thinking, and grow both clients and team capabilities. You'll lead with clarity, and make space for others to shine. You will play a leadership role across meaningful client partnerships, with real influence on outcomes. The opportunity to lead, coach, and grow the next generation of strategists, as well as contributing to how we evolve as a team and as an agency, from strategy methods to client approach. You will have the support from a connected leadership team that values your voice and invests in your growth within a culture of openness, autonomy and ambition, where you can truly shape your path. WHAT YOU'LL DO Lead strategic work across a portfolio of accounts, ensuring quality, consistency, and business impact Set direction for projects and pitch work, guiding teams with a strong point of view and a clear path forward Serve as the strategic lead in client relationships, building trust, growing accounts, and spotting new opportunities Coach and support a small team of strategists, providing developmental feedback and day-to-day leadership Actively contribute to new business, helping define positioning, approach and value Partner with creative, tech and delivery leads to align strategy across disciplines Shape thinking around the future of digital experience, contributing to our internal culture of innovation. WHAT WE ARE LOOKING FOR Have strong experience in strategic leadership roles across digital, brand, product or service. Are skilled at balancing short-term needs and long-term vision in complex environments. Know how to structure strategy, elevate outputs, and steer client conversations at a senior level. Are energised by developing talent, building culture, and making great work happen through others. Are comfortable shaping opportunity, in the work, in the relationship, and in the team. WE OFFER: Great benefits that vary based on the country from which you choose to apply. Feel free to ask about the specific benefits available in your location. A flexible, hybrid working policy (2 days from the office, depending on location). An excellent salary based on experience and equal pay policies Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. Inspirational Talks, bringing the outside in with regular guest speakers and events. Learning and Development, supporting your growth with continuous opportunities to learn and advance. Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh t done. It is how we work, how we grow, and how we make things that matter. At DEPT , you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. Be part of our digital future We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams. What You'll Do Program & Delivery Leadership Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment. Define and maintain realistic project plans (20-25 weeks), milestones, dependencies, and risk registers. Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned. Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs). Technical Leadership & Problem Solving Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics. Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns. Validate data elements required for billing, fraud detection, and Protect workflows. Identify technical blockers early, elevate appropriately, and drive resolution across teams. Stakeholder & Partner Management Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership. Present clear, concise updates to both technical and non-technical audiences internally and externally. Build strong partnerships through persistence, clarity, and a bias toward action. Process Improvement Improve delivery practices, templates, and tooling for repeatability across future carrier integrations. Identify gaps in process, communication, or documentation and proactively address them. What You'll Need to Succeed 5+ years in technical program management or complex technical project delivery (SaaS preferred). Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required. Experience leading integrations involving APIs, AWS, and complex technical data flows. Background in telecom, carriers, SIP/telephony, or adjacent industries Proven experience owning large implementations end-to-end, with hands on involvement in requirements, risks, and stakeholder alignment. Strong command of implementation tracking (status docs, dependencies, RAID logs). These qualities reflect Hiya's core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up: Serve our customers - You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value. Do rather than observe - You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles. Improve yourself and our business - You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better. Own and hold yourself accountable for success - You take responsibility for your results, celebrate wins, and learn from setbacks without excuses. Lead by showing up - You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Some Department: Business Development Reports to: Senior Director Carrier Sales, Europe Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in- office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on This is an exciting new role in a growing Product Marketing function with the ambition to take our B2B-facing propositions to the next level of scale and help us become a top 2 player in the category. Initially working across three key products - retail finance, car finance and partnerships - this individual will be tasked to develop and communicate compelling Zopa Bank propositions to our core market targeting Corporate and Enterprise audiences. Ultimately we want to bring what makes Zopa Bank different - a high level of ease and exceptional value - to these sectors to drive better commercial growth for our partners. This means thinking B2B2C, starting with the end user and working backwards to help our clients and partners build genuinely impactful products. This person will partner closely with our Product and Sales/Commercial teams to deliver strong go-to-market plans and innovative B2B activations to help our products stand out and cut through. Our B2B clients span established retailers, large-scale car dealerships, sector brokers or bigger businesses looking to extend into financial services Key responsibilities Develop and execute an innovative approach to product marketing in line with our B2B strategic objectives and growth targets Bring a value proposition approach to every stage of the product lifecycle, so that marketing is embedded into the product development process Synthesise customer research and competitor analysis with a view to how to bring Zopa's B2B product value to the market in the most effective way Co-create and present compelling features with Product Management and Product Design with consideration to their marketability Elevate the value propositions for each headline and/or new products with the relevant proof points, well-crafted key messaging and associated collateral for Sales/Commercial teams to utilise in pitch decks effectively Develop the go-to-market approach and integrate launch plans - including product naming - for any significant releases or key feature innovations Create and manage content marketing outputs (e.g. white papers, case studies, webinars, blogs) to help engage decision makers and nurture leads Manage our key owned channels and touchpoints (, landing pages) to improve organic traffic and leads, and leverage email marketing to develop deeper engagement with our target audience Improve our profile with the relevant tradeshows and event presence, as well as partner with our PR team to leverage the right B2B press and social opportunities (e.g. LinkedIn). Manage key activations and coordinate campaigns on a quarterly cycle, partner with the relevant Growth, Marketing and PR specialists to leverage our wider capabilities and channels holistically. About you, ideally your track record and experience will look something like: You have experience working in B2B product marketing and/or a highly related marketing specialism You 'speak B2C too' - AKA are comfortable switching codes between what consumers and end users need vs the commercial goals of a B2B customer You have experience working in and/or for digital product businesses where you can demonstrate how your product marketing skills helped them scale and grow Some fintech experience is preferable but not essential You will have a nice mixture of strategic skillsets (e.g. proposition development) but are also adept in B2B operational marketing tactics (e.g. campaign management and activations) Your attitude and skills might look like: You have an end-to-end perspective on marketing and product. You can naturally engage with different functional specialists and subject matter experts quickly You will be highly entrepreneurial by nature with a bias for action. You enjoy getting stuck into new problems every day and have energy to deliver positive outcomes and key results for the business You are a great communicator and actively represent your discipline in the way you tell simple but compelling stories about the product and Zopa experience We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. The best jobs, news and all things creative, delivered to your inbox

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are looking for a Technical Project Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams. What You'll Do Program & Delivery Leadership Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment. Define and maintain realistic project plans (20-25 weeks), milestones, dependencies, and risk registers. Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned. Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs). Technical Leadership & Problem Solving Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics. Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns. Validate data elements required for billing, fraud detection, and Protect workflows. Identify technical blockers early, elevate appropriately, and drive resolution across teams. Stakeholder & Partner Management Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership. Present clear, concise updates to both technical and non-technical audiences internally and externally. Build strong partnerships through persistence, clarity, and a bias toward action. Process Improvement Improve delivery practices, templates, and tooling for repeatability across future carrier integrations. Identify gaps in process, communication, or documentation and proactively address them. What You'll Need to Succeed 5+ years in technical management or complex technical project delivery (SaaS preferred). Familiarity with software development lifecycle basics, Jira for ticket management, and project management methodologies is required. Experience leading integrations involving APIs, AWS, and complex technical data flows. Background in telecom, carriers, SIP/telephony, or adjacent industries Proven experience owning large implementations end-to-end, with hands on involvement in requirements, risks, and stakeholder alignment. Strong command of implementation tracking (status docs, dependencies, RAID logs). These qualities reflect Hiya's core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up: Serve our customers - You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value. Do rather than observe - You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles. Improve yourself and our business - You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better. Own and hold yourself accountable for success - You take responsibility for your results, celebrate wins, and learn from setbacks without excuses. Lead by showing up - You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward. The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Some Department: Business Development Reports to: Senior Director Carrier Sales, Europe Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Senior Platform Engineer on Dedrone's Infrastructure Services team, you will accelerate product development by building and maintaining the core infrastructure, tooling, and automation systems that engineering teams rely on. You will shape the CI/CD ecosystem, strengthen observability platforms, and deliver scalable, secure cloud infrastructure. This role enables deep technical ownership and provides significant opportunities to influence engineering standards, developer experience, and future platform architecture across the product teams. What You'll Do Location: Onsite at our London, UK office 4 days a week Reports to: Engineering Manager, Infrastructure Services Direct Reports: none Own, design, and optimize CI/CD pipelines supporting Dedrone's distributed, product ecosystem-reducing build times, deployment friction, and manual overhead. Build, automate, and maintain AWS infrastructure using Infrastructure-as-Code (Terraform or AWS CDK), ensuring scalable, secure, and reusable cloud environments. Maintain and evolve backend services owned by the team Architect, optimize, and secure Docker images and container workflows; support orchestration environments (such as ECS, EKS, Kubernetes). Strengthen and expand Dedrone's observability stack-metrics, logging, tracing, and alerting-leveraging tools such as Grafana, Cloudwatch Establish and promote engineering best practices across development standards, CI/CD patterns, infrastructure templates, and reusable tooling. Partner closely with product engineering teams to understand bottlenecks, reduce toil, and increase overall developer velocity. Contribute to security-focused improvements across the platform CI/CD, IAM, secrets management, and cloud resource hardening. Collaborate with Axon platform, infrastructure, and security teams to align workflows and adopt shared best practices. Deliver measurable improvements to system reliability, automation, and infrastructure scalability. What You Bring 3+ years of relevant experience in cloud infrastructure, developer tooling, backend engineering, or platform/DevOps roles, with an emphasis on practical, hands on expertise over formal education. Proficiency with modern cloud and automation tooling, including CI/CD pipeline development, AWS services (EC2, ECS/EKS, S3, IAM, CloudWatch), Infrastructure-as-Code (Terraform or AWS CDK), and containerization using Docker and orchestration tools such as ECS, EKS, or Kubernetes. Strong engineering fundamentals, including backend development experience (e.g., Java, Go, Python), as well as Linux, Bash, and scripting skills used for automation, debugging, and improving developer workflows. Experience implementing observability practices-including metrics, logging, and tracing-and using insights to diagnose issues, improve reliability, and elevate developer experience across systems. A collaborative approach grounded in Axon's values-showing ownership, candor, customer success, the courage to boldly go, and the ambition to aim far and win right-supported by a track record of reducing toil, resolving bottlenecks, and strengthening the overall engineering ecosystem. Work Location This role is based out of our London, UK office and follows a hybrid schedule. We rely on in person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You Competitive base salary and RSUs Comprehensive pension plan with matching contribution Private health insurance & cash plans 30 days paid holiday + UK public holidays Enhanced maternity/paternity leave GymPass subscription Life assurance & income protection Career growth support and wellness resources Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent-regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances-and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing the market. Role: Senior iOS Engineer Location: Soho Square, London Office / Hybrid Reporting to: Engineering Manager The Role We are on a mission to be 'the app you can't move without'. Since launching Rightmove in 2000, we are now the biggest property app and website in the UK with over 2.5 million iOS users a month. We are seeking a highly skilled and product minded Senior iOS Engineer to join our mobile team. In this role, you will be instrumental in delivering high impact, user centric mobile applications. You will collaborate closely with cross functional teams, including product management, design and analytics, to bring innovative ideas to life. As a Senior Engineer, you'll be expected to mentor others, take ownership of projects, and drive best practices to elevate our product quality and user engagement. Responsibilities Partner with product managers and designers from the early stages of feature development, contributing insights to shape the product roadmap with user needs in mind. Lead and take full responsibility for the development lifecycle of new features, from concept through to production, ensuring a seamless user experience. Architect, design, and implement complex, high performance mobile applications using modern iOS development frameworks and best practices. Advocate for the user at every stage, ensuring the iOS app provides intuitive, accessible, and delightful experiences. Provide guidance, code reviews, and mentorship to junior and mid level engineers, fostering a collaborative learning culture. Collaborate with data teams to leverage analytics and user feedback to continuously improve and refine product features post launch. Ensure the codebase remains scalable, maintainable, and efficient through best in class engineering practices, including CI/CD and automated testing. Qualifications 5+ years of experience in iOS development, building and shipping high quality consumer applications. Demonstrated ability to understand product goals and translate them into technical solutions that resonate with users. Advanced proficiency with Swift, SwiftUI, UIKit, and familiarity with MVVM or other architectural patterns. Proven experience working in cross functional teams with product managers, designers, and QA to drive product outcomes. Familiarity with mobile analytics and a data driven approach to iterating on user experience. Deep understanding of iOS performance optimisation techniques to ensure smooth, responsive, high performing applications. Experience mentoring engineers, building team capabilities, and driving collaboration. Experience working in Agile or Lean environments. Understanding of accessibility standards and best practices for mobile applications. Familiarity with mobile release and testing strategies in CI/CD environments. Benefits Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two voluntary days a year. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse or family member. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on travel, electronics, fashion, gym memberships, cinema etc. Equal Opportunity As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity. Privacy Policy By applying, you confirm that you've read and understood our Privacy Policy, which explains how Rightmove handles and protects your personal information during the recruitment process. Apply for this role Please submit your application through our online portal. (Link to career page)

Sr. Manager, Incentive Compensation page is loaded Sr. Manager, Incentive Compensation Apply locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday job requisition id REQ-2025-579 Position Overview As the Incentive Compensation & Deployment Sr. Manager, you will play a critical role in designing, implementing, and optimizing incentive compensation plans and sales force deployment strategies that elevate sales performance and align with commercial goals. You will collaborate cross-functionally to ensure sales planning, role design, territory alignment, and incentive structures are both effective and compliant. Your leadership will directly influence the motivation of the sales force, enhance field execution, and enable the broader commercial strategy. We're looking for: A strategic professional who can design and implement data-driven sales deployment and incentive strategies that align with business priorities A business planner who can drive improvements in sales force performance through actionable insights, compensation levers, and effective territory planning A collaborative leader who inspires and empowers a high-performing team, fostering a culture of innovation, accountability, and continuous improvement A strong communicator who can simplify complex compensation plans for stakeholders at all levels A compliance-conscious optimizer who ensures all sales compensation and deployment processes are accurate, auditable, and aligned with industry standards Responsibilities Design and Oversee Incentive Compensation Plans Lead the design, execution, and continuous improvement of incentive compensation plans that drive sales effectiveness and motivation Ensure fairness, alignment with business goals, and compliance with regulatory requirements Own the incentive compensation payout processes, including audit, governance, and controls for eligible roles Lead and Manage IC & Deployment Team Set clear priorities and direction for the IC & Deployment team, ensuring alignment with business and functional goals Mentor and develop analysts to grow both technical expertise and strategic influence Build a culture of innovation, excellence, and accountability Sales Force Deployment Oversee the design and implementation of sales force deployment strategies, including role design, resourcing, territory alignment, and targeting Partner with sales leadership to ensure territory structures and role deployments support strategic goals and market coverage needs Implement Quota-setting Methodology Develop and validate quota-setting methodologies that reflect market opportunity and support performance optimization Lead accurate and timely payout calculations based on predefined metrics and compensation plan design Address inquiries from the sales team and conduct regular audits to maintain payout integrity Cross-Functional Collaboration & Best Practice Sharing Collaborate with analytics, finance, HR, and commercial leaders to ensure incentive and deployment strategies support broader business objectives Share insights and best practices across the organization to elevate the strategic role of sales operation Education and Experience Bachelor's degree in business, data science, economics, or related field required Experience in sales operations managing incentive compensation and/or sales force deployment Experience leading small to mid-sized teams, cross-functional projects Skills and Competencies Ability to design and implement sales force strategies-including role structures, resourcing, and territory alignment-that enable commercial growth Strong analytical skills with the ability to interpret complex sales data and generate insights that inform compensation and deployment decisions Ability to ensure compliance through the development of robust processes, governance, and controls for accurate IC calculations and audits Ability to think strategically to align initiatives with evolving business objectives and diverse go-to-market models Proven leadership ability to manage, coach, and develop high-performing teams in a dynamic, data-driven environment Exceptional communication skills to clearly and confidently convey technical plans and deployment strategies to both technical and non-technical stakeholders Ability to collaborate effectively across commercial, finance, HR, and analytics teams to ensure sales operations strategies are integrated and impactful Physical Requirements Location: US / International Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here . Similar Jobs (1) Senior Commercial Operations Manager - EU Distributor Markets ( hybrid) locations GB - United Kingdom (London - Office) time type Full time posted on Posted 8 Days Ago Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Fresh from an $80 million funding round, Zopa Bank is looking to take its brand to the next level this year and unlock the next stage of customer growth beyond aggregators. Led by a new current account launch but with innovation across several other products and experiences, Zopa Bank is moving into a high frequency, high engagement app-based relationship with a bigger audience. In short, we want the Zopa Bank brand to become more mainstream and more meaningful to our customers. At this key moment in our journey, we are looking for an experienced Head of Brand Design and Creative to elevate Zopa's design approach and help us show up in a distinctive, compelling and coherent visual way. With plans to reset our design system across the end-to-end journey, we want an individual to lead this change and elevate our creative output. A day in the life Lead and direct our brand's creative expression across our channels - bringing your fresh ideas to how we use design to communicate our messaging and content. Own and manage the core Zopa Bank visual identity and its related brand design system assets in partnership with Experience Design and UI practitioners. Build a cohesive and contemporary approach to our look and feel across the end-to-end experience of the Zopa brand.Creating the right assets across marketing channels into our core web and app experience, including associated CRM and social channels. Direct the development of brand creative and partner with external agencies on key design projects, campaigns or advertising requirements. Find smart ways to adapt and build performance creative at a scale that meets our design principles and creative standards. Work with Experience Design to bring more creative expression into the UI and UX process.Collaborate with product teams (design, development and product management) to integrate creative moments into digital experiences (web and app), in line with our brand proposition. Develop a unified approach between our visual and verbal identity through close partnership on tone of voice with our Copywriting team. About you You have a holistic approach to design, with great knowledge of different specialisms and how to happily collaborate with other design practitioners. You are a great communicator and actively represent your discipline in the way you are able to tell simple but compelling stories about design and creative. You have a strong graphic design background and multi-dimensional creative experience (i.e. working across multiple formats, channels and applications).You have experience working with design systems and a full suite of creative tools (e.g. Figma, Adobe) and you are familiar with standard accessibility guidelines (e.g. WCAG AA).You have experience with AI and are experimenting with technology in your creative process. You have experience working in and/or for digital product businesses where you can demonstrate how your brand design skills made an impact.(Some fintech experience is preferable but not essential!) You can demonstrate experience of working with product teams to implement brand design (e.g. creative illustrations or motion) in web and app experiences. You're able to iterate your work based on customer feedback and/or performance data. You are able to demonstrate your ability to design direct (i.e. guide internal teams, agencies and freelancers to great design outcomes) but also are adept in technically making high quality assets. You are entrepreneurial, thrive with autonomy and can balance strategic creative direction with hands on or iterative execution where required. We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. The best jobs, news and all things creative, delivered to your inbox

Who We Are Founded in London in 2009, Ultimate Performance (UP) has grown into a global leader in body transformation, with 26 private gyms across four continents - from Los Angeles to Sydney. Our reputation is built on delivering exceptional, measurable results through science-backed training and nutrition programs, tailored to each client. The Role Are you ready to lead the global brand strategy for the world's leading personal training company? Ultimate Performance is searching for a dynamic Head of Brand & Campaigns to shape how our brand shows up across every market, platform, and audience. This is a rare opportunity to take the reins of a globally recognised fitness brand driving the creative vision, leading high-performing teams, and delivering powerful, integrated campaigns that drive growth across the world. What You'll Do As the Head of Brand & Campaigns, you'll be the architect of U.P.'s global brand presence. You will: Define and execute a world-class global brand strategy across all markets. Strengthen and evolve U.P.'s brand architecture, tone of voice, and visual identity. Champion a compelling brand narrative rooted in training, nutrition, consistency, and mastery. Drive brand governance to ensure clarity, consistency, and excellence in every region. Oversee brand reputation and build strategic partnerships that elevate U.P.'s global presence. Lead the conception and execution of multi-channel global campaigns across brand, product, PR, and seasonal initiatives. Oversee the annual campaign calendar, ensuring alignment with commercial objectives and business seasonality. Translate brand strategy into powerful campaign concepts that regional teams can adapt and localise. Define campaign KPIs, monitor performance, and continuously optimise based on data, insights, and market feedback. Collaborate with Creative, Digital Marketing, and CRM teams to deliver integrated go-to-market plans. Lead and mentor the Brand, PR, Social Media, and Campaign Management teams to produce best-in-class work. Foster collaboration across internal and external partners, including creative, PR, and performance agencies. Inspire a high-performance culture focused on precision, accountability, and creative excellence. Partner closely with regional marketing managers to ensure global brand strategy drives local market success. What we're looking for 7+ years' experience in brand marketing, campaign management, or communications within a global or premium consumer brand. Proven success in developing and executing global campaigns that deliver measurable business impact. Strong leadership experience managing multi-disciplinary teams (brand, PR, social, campaign). Deep understanding of brand strategy, storytelling, and performance integration. Experience managing external agencies and navigating complex stakeholder environments. Excellent communication and presentation skills with a precise and strategic mindset. Highly organised, with the ability to lead multiple initiatives across regions and time zones. Background in creative or marketing agencies, or experience within the fitness, health, or wellness sector, is a plus. Strategic and visionary: able to see the big picture while managing tactical execution. Collaborative and influential, capable of driving alignment across teams and senior leadership. Data-driven and insight-led, balancing creativity with commercial impact. Relentless in the pursuit of excellence, embodying the precision and constancy U.P. stands for. An empowering leader who develops talent and nurtures future leaders. What we value At UP, we believe in high standards and personal accountability. We look for people who embody our values: Results-Driven: You focus on outcomes that genuinely move the needle Own It: You take full ownership, wins, failures, & everything in between. Passion for Progress: You're driven by growth, not just the finish line. Supportive & Personalised: You adapt your approach because no two people (or challenges) are the same What You'll Get Here's what you can expect when you join the UP team: 25 days holiday, plus bank holidays Pension scheme: salary sacrifice with employer contributions Simply Health policy: claim back costs for dental, optical, physio, massage & more Exclusive UP discounts, including 40% off our supplements, books, and partner offers Personal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one Salary sacrifice benefits: Cycle to Work, Tech, and Home schemes Employee Assistance Programme: free 24/7 mental health, counselling, and financial advice Free group fitness classes at our Manchester gym in Spinningfields Hybrid working: two days per week working from home If you're interested in the Head of Brand and Campaigns role, please apply now! All job applicants are required to have a valid right to work. Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application.

Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.