HR Advisor ( Manchester Hybrid working ) up to £45,000 excellent benefits We're partnering with a global engineering leader to recruit an experienced HR Advisor to join their established HR team. This is an exciting opportunity to play a key role in supporting the business across the full HR lifecycle while partnering with leaders to drive strong people practices. As HR Advisor , you'll work closely with key stakeholders to provide expert guidance on employee relations, HR policies and people management, ensuring best practice and compliance with UK employment law. Key Responsibilities Provide expert Employee Relations (ER) advice to managers and stakeholders Manage and support complex employee cases , including working with Trade Unions Advise on people management, performance management and HR best practice Lead and support the full recruitment lifecycle Support workforce planning, promotions and performance reviews Ensure consistent application of HR policies and procedures Analyse HR data and provide insights to support business decisions Maintain accurate HR records using HR systems and reporting tools 20% travel to site What We're Looking For Strong knowledge of UK Employment Law and HR best practice Proven experience advising stakeholders on Employee Relations and people management Experience managing complex ER cases , ideally within a unionised environment Strong understanding of HR policies, procedures and HR systems Excellent analytical and problem-solving skills Confident communicator with strong stakeholder management abilities High levels of integrity and professionalism CIPD qualified (or HR degree) preferred What's on Offer This organisation is known for its people-first culture and commitment to employee development. Benefits include: 25 days holiday bank holidays (with the option to buy up to 30 additional days) Generous pension scheme - up to 10.7% employer contribution (15% total) Healthcare Trust , including neurodiversity assessments for employees and dependents Employee Assistance Programme and wellbeing support Access to a wide range of discounts and employee benefits Outstanding learning and development opportunities Enhanced family leave policies A strong commitment to inclusion and diversity Interested? If you're an experienced HR Advisor looking to join a global organisation where you can make a real impact , we'd love to hear from you.
Mar 17, 2026
Full time
HR Advisor ( Manchester Hybrid working ) up to £45,000 excellent benefits We're partnering with a global engineering leader to recruit an experienced HR Advisor to join their established HR team. This is an exciting opportunity to play a key role in supporting the business across the full HR lifecycle while partnering with leaders to drive strong people practices. As HR Advisor , you'll work closely with key stakeholders to provide expert guidance on employee relations, HR policies and people management, ensuring best practice and compliance with UK employment law. Key Responsibilities Provide expert Employee Relations (ER) advice to managers and stakeholders Manage and support complex employee cases , including working with Trade Unions Advise on people management, performance management and HR best practice Lead and support the full recruitment lifecycle Support workforce planning, promotions and performance reviews Ensure consistent application of HR policies and procedures Analyse HR data and provide insights to support business decisions Maintain accurate HR records using HR systems and reporting tools 20% travel to site What We're Looking For Strong knowledge of UK Employment Law and HR best practice Proven experience advising stakeholders on Employee Relations and people management Experience managing complex ER cases , ideally within a unionised environment Strong understanding of HR policies, procedures and HR systems Excellent analytical and problem-solving skills Confident communicator with strong stakeholder management abilities High levels of integrity and professionalism CIPD qualified (or HR degree) preferred What's on Offer This organisation is known for its people-first culture and commitment to employee development. Benefits include: 25 days holiday bank holidays (with the option to buy up to 30 additional days) Generous pension scheme - up to 10.7% employer contribution (15% total) Healthcare Trust , including neurodiversity assessments for employees and dependents Employee Assistance Programme and wellbeing support Access to a wide range of discounts and employee benefits Outstanding learning and development opportunities Enhanced family leave policies A strong commitment to inclusion and diversity Interested? If you're an experienced HR Advisor looking to join a global organisation where you can make a real impact , we'd love to hear from you.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 17, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
JOB TITLE : HR Coordinator LOCATION : Great Horwood, Buckinghamshire (minimum 4 days in office per week) SALARY : £35 - £40k per annum, depending on experience JOB TYPE : Permanent, 5 days per week (37.5 hours) Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease with our Bio Detection Dogs. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist innovative field. MAIN PURPOSE & SCOPE OF THE ROLE: The HR Coordinator will provide specialist and proactive support to other departments within the charity to ensure organisational compliance in all relevant areas relating to HR. WHAT YOU LL DO: Reporting to the People Engagement Manager, you will be supporting the Charity to set and deliver on its People Strategy. You will be responsible for providing operational HR services, advice, and guidance with a primary focus on HR transactions, employee relations management, engagement, recruitment and performance management. You will identify, analyse and utilise HR data to inform decision making and identify more efficient ways of working. Reports to: People Engagement Manager ABOUT THE ROLE You will lead the development and implementation of a best practice approach to recruitment. You will advise managers on best practice techniques for monthly one-to-one meetings and annual appraisals to ensure staff feel confident to openly discuss challenges as well as successes. You will review and update our existing HR policies and procedures, ensuring they not only comply with current HR law but importantly promote best practice. You will also work with the senior leadership team to develop a set of organisational values that prioritise equality, diversity and inclusion and reflect best practice, ensuring these are then communicated to all staff, volunteers, and stakeholders. This is a rare opportunity to join a charity that wants to strengthen the support it provides to its staff and volunteers. Responsibilities of the Role Maintain all HR policies and procedures ensuring they are regularly reviewed and updated to reflect relevant legislation and best practice. Ensure managers and staff are aware of and understand policies and procedures, communicate changes, and provide support to managers when interpreting policies as required. To work in collaboration with the CEO and Senior Leadership Team in leading Medical Detection Dogs towards our vision of becoming a staff-centric charity. Provide an efficient service to deliver HR transaction activities throughout the employment lifecycle, from offer to off-boarding. Provide support, guidance, and advice for managers in conducting and concluding employee relations cases, including absence, performance management, disciplinary and grievance cases, ensuring adherence to policy. Manage, maintain, and deliver the charity s onboarding induction to new members of staff. Always maintain the highest levels of discretion and confidentiality. Be a role model within the charity demonstrating MDD s values and behaviours at all times. Monitor completion of performance appraisals and one to one meetings, issuing reminders and offering support to managers as required. Coordinate and support the delivery of employee engagement surveys, including planning, analysis, reporting and follow up actions. Produce regular HR reports and people data metrics for the Senior Leadership Team (e.g. turnover, tenure, sickness absence trends, performance outcomes). Maintain and update the HR system (Breathe HR), ensuring employee records are accurate and up to date. Prepare and submit monthly payroll changes to the finance team in line with payroll deadlines. Manage staff benefits including the health cash plan, life assurance, pension scheme and long service awards. Produce and circulate internal HR communications such as staff newsletters, HR updates and policy changes. Coordinate and support learning and development activities, including booking and maintaining training records and delivering HR related training for managers and staff (e.g. one to ones, appraisals, HR systems). Assist in developing employee engagement initiatives. Contribute to wellbeing and inclusion initiatives. PERSON SPECIFICATION: Experience & Qualifications Essential CIPD Qualified and a minimum of 3 years experience in a similar role or currently undertaking the qualification. Employee relations (e.g. performance, absence, disciplinary, grievance, redundancy, etc) case management in line with current UK employment legislation Management of end-to-end recruitment activity, supporting hiring managers and focussed on candidate experience Excellent interpersonal, networking and communication skills Experience of managing relationships with staff at all levels Desirable Experience of reward and recognition practices Experience of managing and inspiring staff, including encouraging innovation and improving ways of working to build a resilient and high performing team culture that delivers results Effective organisation and administrative skills gained within HR Experience on use of HR database (BREATHE) Knowledge & Skills DESIRABLE Ability to work independently and under minimal supervision in a fast paced and demanding environment, exercising good judgement, and using own initiative. Ability to work supportively and effectively within and across teams and build good working relationships Ability to maintain confidentiality when appropriate Proficiency in using Microsoft Office Highly effective written and verbal communication skills Good influencing and negotiation skills Strong people management skills with the ability to train and develop individuals and create a one team ethos Other Requirements A full current driving license Comfortable with dogs in the workplace/office DIVERITY, EQUALITY & INCLUSION We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Charity Values All employees are expected to uphold the charity s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making. Benefits Sick Pay Health Cash Plan 26 days holiday, increasing with service 5% Employer Pension Contribution Free On-site parking Life Insurance
Mar 17, 2026
Full time
JOB TITLE : HR Coordinator LOCATION : Great Horwood, Buckinghamshire (minimum 4 days in office per week) SALARY : £35 - £40k per annum, depending on experience JOB TYPE : Permanent, 5 days per week (37.5 hours) Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease with our Bio Detection Dogs. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist innovative field. MAIN PURPOSE & SCOPE OF THE ROLE: The HR Coordinator will provide specialist and proactive support to other departments within the charity to ensure organisational compliance in all relevant areas relating to HR. WHAT YOU LL DO: Reporting to the People Engagement Manager, you will be supporting the Charity to set and deliver on its People Strategy. You will be responsible for providing operational HR services, advice, and guidance with a primary focus on HR transactions, employee relations management, engagement, recruitment and performance management. You will identify, analyse and utilise HR data to inform decision making and identify more efficient ways of working. Reports to: People Engagement Manager ABOUT THE ROLE You will lead the development and implementation of a best practice approach to recruitment. You will advise managers on best practice techniques for monthly one-to-one meetings and annual appraisals to ensure staff feel confident to openly discuss challenges as well as successes. You will review and update our existing HR policies and procedures, ensuring they not only comply with current HR law but importantly promote best practice. You will also work with the senior leadership team to develop a set of organisational values that prioritise equality, diversity and inclusion and reflect best practice, ensuring these are then communicated to all staff, volunteers, and stakeholders. This is a rare opportunity to join a charity that wants to strengthen the support it provides to its staff and volunteers. Responsibilities of the Role Maintain all HR policies and procedures ensuring they are regularly reviewed and updated to reflect relevant legislation and best practice. Ensure managers and staff are aware of and understand policies and procedures, communicate changes, and provide support to managers when interpreting policies as required. To work in collaboration with the CEO and Senior Leadership Team in leading Medical Detection Dogs towards our vision of becoming a staff-centric charity. Provide an efficient service to deliver HR transaction activities throughout the employment lifecycle, from offer to off-boarding. Provide support, guidance, and advice for managers in conducting and concluding employee relations cases, including absence, performance management, disciplinary and grievance cases, ensuring adherence to policy. Manage, maintain, and deliver the charity s onboarding induction to new members of staff. Always maintain the highest levels of discretion and confidentiality. Be a role model within the charity demonstrating MDD s values and behaviours at all times. Monitor completion of performance appraisals and one to one meetings, issuing reminders and offering support to managers as required. Coordinate and support the delivery of employee engagement surveys, including planning, analysis, reporting and follow up actions. Produce regular HR reports and people data metrics for the Senior Leadership Team (e.g. turnover, tenure, sickness absence trends, performance outcomes). Maintain and update the HR system (Breathe HR), ensuring employee records are accurate and up to date. Prepare and submit monthly payroll changes to the finance team in line with payroll deadlines. Manage staff benefits including the health cash plan, life assurance, pension scheme and long service awards. Produce and circulate internal HR communications such as staff newsletters, HR updates and policy changes. Coordinate and support learning and development activities, including booking and maintaining training records and delivering HR related training for managers and staff (e.g. one to ones, appraisals, HR systems). Assist in developing employee engagement initiatives. Contribute to wellbeing and inclusion initiatives. PERSON SPECIFICATION: Experience & Qualifications Essential CIPD Qualified and a minimum of 3 years experience in a similar role or currently undertaking the qualification. Employee relations (e.g. performance, absence, disciplinary, grievance, redundancy, etc) case management in line with current UK employment legislation Management of end-to-end recruitment activity, supporting hiring managers and focussed on candidate experience Excellent interpersonal, networking and communication skills Experience of managing relationships with staff at all levels Desirable Experience of reward and recognition practices Experience of managing and inspiring staff, including encouraging innovation and improving ways of working to build a resilient and high performing team culture that delivers results Effective organisation and administrative skills gained within HR Experience on use of HR database (BREATHE) Knowledge & Skills DESIRABLE Ability to work independently and under minimal supervision in a fast paced and demanding environment, exercising good judgement, and using own initiative. Ability to work supportively and effectively within and across teams and build good working relationships Ability to maintain confidentiality when appropriate Proficiency in using Microsoft Office Highly effective written and verbal communication skills Good influencing and negotiation skills Strong people management skills with the ability to train and develop individuals and create a one team ethos Other Requirements A full current driving license Comfortable with dogs in the workplace/office DIVERITY, EQUALITY & INCLUSION We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Charity Values All employees are expected to uphold the charity s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making. Benefits Sick Pay Health Cash Plan 26 days holiday, increasing with service 5% Employer Pension Contribution Free On-site parking Life Insurance
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Mar 17, 2026
Full time
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Wildfowl and Wetlands Trust
Slimbridge, Gloucestershire
WWT is looking for a Senior Data & Insight Executive to help develop of our data and analytical capabilities. You will enhance our understanding of visitors and supporters, driving engagement and income through data management, analytics, and insightful reporting. Data Management: Ensure high-quality visitor and supporter data across all systems, leading improvements and integration. Analytics & Reporting: Design interactive dashboards using Power BI, lead marketing campaign analysis, and deliver KPI reporting to senior managers and trustees. Insight Provision: Analy s e supporter behavio u r to shape fundraising and marketing strategies, providing actionable insights. Collaboration: Work with internal teams and external agencies to optimize performance and campaign effectiveness. This is a fantastic opportunity to join a passionate team and play a key role in advancing WWT's conservation efforts. This is a fixed term contract for 24 months working full time, 37.5 hours per week, Monday to Friday. About You At least 3 years'experience in a data-driven role, preferably within avisitor attraction ornon-profit environment Strongproficiencyin SQL and experience working with CRM or fundraising databases Proven experience in data analysis, reporting and dashboard design (Power BI preferred) Ability to evaluate campaigns and communicate results clearly and engagingly An innovative, solutions-focused mindset, with the ability to think creatively, solve problems, andidentifynew ways data can be used to improve engagement and income Excellent communication skillswith the ability to translate complex data into clear insights An average of one day per week will be spent at the Slimbridge office, increasing during theinitialmonths while learning the role. About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands . There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) -this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme WWT is an equal opportunities employer and all applications will be considered solely on merit.
Mar 17, 2026
Full time
WWT is looking for a Senior Data & Insight Executive to help develop of our data and analytical capabilities. You will enhance our understanding of visitors and supporters, driving engagement and income through data management, analytics, and insightful reporting. Data Management: Ensure high-quality visitor and supporter data across all systems, leading improvements and integration. Analytics & Reporting: Design interactive dashboards using Power BI, lead marketing campaign analysis, and deliver KPI reporting to senior managers and trustees. Insight Provision: Analy s e supporter behavio u r to shape fundraising and marketing strategies, providing actionable insights. Collaboration: Work with internal teams and external agencies to optimize performance and campaign effectiveness. This is a fantastic opportunity to join a passionate team and play a key role in advancing WWT's conservation efforts. This is a fixed term contract for 24 months working full time, 37.5 hours per week, Monday to Friday. About You At least 3 years'experience in a data-driven role, preferably within avisitor attraction ornon-profit environment Strongproficiencyin SQL and experience working with CRM or fundraising databases Proven experience in data analysis, reporting and dashboard design (Power BI preferred) Ability to evaluate campaigns and communicate results clearly and engagingly An innovative, solutions-focused mindset, with the ability to think creatively, solve problems, andidentifynew ways data can be used to improve engagement and income Excellent communication skillswith the ability to translate complex data into clear insights An average of one day per week will be spent at the Slimbridge office, increasing during theinitialmonths while learning the role. About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands . There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) -this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme WWT is an equal opportunities employer and all applications will be considered solely on merit.
Practice Manager - St. James's Place Partner Practice Location: North London (Beautiful, Modern Offices) Salary: £40,000 - £50,000 + Benefits (DOE) Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £40,000 - £50,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Practice Manager - St. James's Place Partner Practice Location: North London (Beautiful, Modern Offices) Salary: £40,000 - £50,000 + Benefits (DOE) Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £40,000 - £50,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Service Service Employment Agency Limited
Norwich, Norfolk
My client is a Norwich based Wealth Management practice who provide investment and retirement advice to a High-Net-Worth client base. They are a boutique practice that believes in putting their strong client base at the forefront of all that they do working from a newly refurbished office in the north outskirts of the city. The Role Reporting to the Operations Manager, you will provide high-level administrative, technical, and client service support to the Partners and advisers. As a senior member of the administration team, you will take ownership of complex cases, support regulatory processes, and contribute to the smooth and efficient running of the Practice. Key Responsibilities Providing high-level technical and administrative support to Financial Planning Partners and advisers Acting as a key point of contact for clients and third parties, handling enquiries professionally and efficiently Meeting and greeting clients and visitors, ensuring a professional and welcoming experience Managing the end-to-end client lifecycle, from onboarding through to ongoing servicing Processing new business submissions accurately and efficiently using bespoke financial services software Managing and maintaining accurate client records on the Practice CRM system Keeping back-office systems up to date with live files, detailed case notes, and supporting documentation Preparing meeting packs, valuations, and reports, and following up on client meeting actions and notes Taking ownership of more complex cases and seeing them through to resolution Supporting compliance and regulatory processes, ensuring adherence to FCA policies and procedures Assisting with Anti-Money Laundering (AML), Know Your Customer (KYC), client due diligence, and ongoing client file reviews Ensuring all client documentation and processes meet regulatory, audit, and data protection (GDPR) requirements Liaising with product providers, and other third parties as required Identifying opportunities to improve administrative processes and contribute to the development of internal procedures Supporting, training, and mentoring members of the administration team when required Providing ad-hoc support to the Partners and Operations Manager as needed About You To be successful in this role, you will ideally have: Several years' experience within Financial Services, ideally within a St. James's Place Practice, IFA, or insurance environment Experience supporting advisers and managing complex client cases Excellent customer service skills, with the ability to build trusted and long-lasting client relationships A proactive, self-motivated approach and the ability to work with minimal supervision Strong organisational and time management skills, with confidence prioritising workloads across multiple advisers High attention to detail and strong problem-solving ability Excellent written and verbal communication skills, with strong literacy and numeracy Strong IT skills, including Microsoft 365 and confidence using bespoke financial services systems A calm, professional approach when working under pressure Confidence working with colleagues, clients, and third parties, demonstrating honesty, integrity, and absolute discretion when handling sensitive information Hours of work: full-time, Monday to Friday 9am until 5pm with 1 hour for lunch. My clients holiday year runs from January 1st to December 31st each year, holiday starting point is 20 days, holiday entitlement will increase by 1 day and each year thereafter up to 25 days maximum. At Christmas, 2 additional discretionary days are awarded. After 2 full years of service you will receive your birthday as a day extra holiday if it falls on a working day. After 10 years with the company, holiday entitlement will increase to 27 days. Pension Parking Professional qualifications are supported
Mar 17, 2026
Full time
My client is a Norwich based Wealth Management practice who provide investment and retirement advice to a High-Net-Worth client base. They are a boutique practice that believes in putting their strong client base at the forefront of all that they do working from a newly refurbished office in the north outskirts of the city. The Role Reporting to the Operations Manager, you will provide high-level administrative, technical, and client service support to the Partners and advisers. As a senior member of the administration team, you will take ownership of complex cases, support regulatory processes, and contribute to the smooth and efficient running of the Practice. Key Responsibilities Providing high-level technical and administrative support to Financial Planning Partners and advisers Acting as a key point of contact for clients and third parties, handling enquiries professionally and efficiently Meeting and greeting clients and visitors, ensuring a professional and welcoming experience Managing the end-to-end client lifecycle, from onboarding through to ongoing servicing Processing new business submissions accurately and efficiently using bespoke financial services software Managing and maintaining accurate client records on the Practice CRM system Keeping back-office systems up to date with live files, detailed case notes, and supporting documentation Preparing meeting packs, valuations, and reports, and following up on client meeting actions and notes Taking ownership of more complex cases and seeing them through to resolution Supporting compliance and regulatory processes, ensuring adherence to FCA policies and procedures Assisting with Anti-Money Laundering (AML), Know Your Customer (KYC), client due diligence, and ongoing client file reviews Ensuring all client documentation and processes meet regulatory, audit, and data protection (GDPR) requirements Liaising with product providers, and other third parties as required Identifying opportunities to improve administrative processes and contribute to the development of internal procedures Supporting, training, and mentoring members of the administration team when required Providing ad-hoc support to the Partners and Operations Manager as needed About You To be successful in this role, you will ideally have: Several years' experience within Financial Services, ideally within a St. James's Place Practice, IFA, or insurance environment Experience supporting advisers and managing complex client cases Excellent customer service skills, with the ability to build trusted and long-lasting client relationships A proactive, self-motivated approach and the ability to work with minimal supervision Strong organisational and time management skills, with confidence prioritising workloads across multiple advisers High attention to detail and strong problem-solving ability Excellent written and verbal communication skills, with strong literacy and numeracy Strong IT skills, including Microsoft 365 and confidence using bespoke financial services systems A calm, professional approach when working under pressure Confidence working with colleagues, clients, and third parties, demonstrating honesty, integrity, and absolute discretion when handling sensitive information Hours of work: full-time, Monday to Friday 9am until 5pm with 1 hour for lunch. My clients holiday year runs from January 1st to December 31st each year, holiday starting point is 20 days, holiday entitlement will increase by 1 day and each year thereafter up to 25 days maximum. At Christmas, 2 additional discretionary days are awarded. After 2 full years of service you will receive your birthday as a day extra holiday if it falls on a working day. After 10 years with the company, holiday entitlement will increase to 27 days. Pension Parking Professional qualifications are supported
The Recruiter Specialists Group Ltd
Chelmsford, Essex
We are looking to recruit an experienced Claims Specialist for this established MGA Responsibilities include: Case Management: Efficiently handle a designated caseload of insurance claims (property, liability, PI/D&O) from first notification through to closure. • Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims. • Liaise and assist brokers and insurers throughout the claims process, offering guidance and support. • Collaborate with Underwriters on coverage issues, renewals and claims queries. • Assess claims validity and coverage in accordance with policy terms. • Maintain accurate records and update claims management systems. • Provide regular updates to stakeholders and escalate complex cases when necessary. • Ensure claims are processed in a timely manner in accordance with KPI's • Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims. • Provide advice to policy holders on their claims and the best method of settlement where appropriate • Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc. • Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary • Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate • Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained. • Settling claims and advising policyholders of the outcome. • Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims. • Ensure system Tasks are completed in a timely manner. • Ensure Compliance with FCA regulations and internal policies. • Support the Claims Manager with reporting and analysis. • Work proactively within a team, share knowledge, and contribute to continuous process improvement initiatives. • Undertaking any other related duties as may be reasonably required. This position offers a reflective salary and benefits package. Hybrid working Genuine career opportunities If you feel you have the relevant experience within the Claims environment then please submit your CV for consideration. The Recruiter Insurance Specialists are acting as a Recruitment Agency
Mar 17, 2026
Full time
We are looking to recruit an experienced Claims Specialist for this established MGA Responsibilities include: Case Management: Efficiently handle a designated caseload of insurance claims (property, liability, PI/D&O) from first notification through to closure. • Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims. • Liaise and assist brokers and insurers throughout the claims process, offering guidance and support. • Collaborate with Underwriters on coverage issues, renewals and claims queries. • Assess claims validity and coverage in accordance with policy terms. • Maintain accurate records and update claims management systems. • Provide regular updates to stakeholders and escalate complex cases when necessary. • Ensure claims are processed in a timely manner in accordance with KPI's • Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims. • Provide advice to policy holders on their claims and the best method of settlement where appropriate • Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc. • Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary • Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate • Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained. • Settling claims and advising policyholders of the outcome. • Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims. • Ensure system Tasks are completed in a timely manner. • Ensure Compliance with FCA regulations and internal policies. • Support the Claims Manager with reporting and analysis. • Work proactively within a team, share knowledge, and contribute to continuous process improvement initiatives. • Undertaking any other related duties as may be reasonably required. This position offers a reflective salary and benefits package. Hybrid working Genuine career opportunities If you feel you have the relevant experience within the Claims environment then please submit your CV for consideration. The Recruiter Insurance Specialists are acting as a Recruitment Agency
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £42,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £42,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Job title: Site Process Safety Engineer Location: Royston, Hertfordshire, UK (site based role) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Site Process Safety Engineer, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. As the Site Process Safety Engineer, you will support the Site Process Safety Programme and associated strategy, improving and developing PSRM practices and systems efficiently and driving consistent behaviours and systematically controlling process safety risk and compliance at site. You will be part of a core Site Based Engineering team within PGMS to ensure focus and delivery of all activities including and contributing to process safety, while supporting programme elements of process safety risk reduction personally for the site including implementation of the JM process safety policies to ensure compliance, reporting and analysis of core programme metrics to PGMS Leadership and JM Group Teams. The role: As a Site Process Safety Engineer, you will help drive our goals by: Being a point of contact for the PGMS Site in relation to Process Safety Plan and associated strategy and help site drive PSRM activities. Supporting local Project Engineering and Management of Change teams with site based PSM Guidance and support. Supporting the delivery of local site PHR plan, including LOPA and ALARP Demonstration. Support Site Process Safety Engineer in the delivery of local Process Safety Management Meeting with Site Manager and Site Engineering Manager. Supporting the Engineering Manager and Site Manager in the smooth transition of core PSM activities from Dual Site Transformation to business as usual activity. Key skills that will help you succeed in this role: Knowledge/experience in Process Safety Management Knowledge/experience in COMAH and working in an upper tier COMAH site Experience of managing a significant change in an organisation Competence in Microsoft Word, Excel and PowerPoint Decision making skills relating to Process Safety Assessments and associated escalation Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts House saving funds Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Mar 17, 2026
Full time
Job title: Site Process Safety Engineer Location: Royston, Hertfordshire, UK (site based role) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Site Process Safety Engineer, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. As the Site Process Safety Engineer, you will support the Site Process Safety Programme and associated strategy, improving and developing PSRM practices and systems efficiently and driving consistent behaviours and systematically controlling process safety risk and compliance at site. You will be part of a core Site Based Engineering team within PGMS to ensure focus and delivery of all activities including and contributing to process safety, while supporting programme elements of process safety risk reduction personally for the site including implementation of the JM process safety policies to ensure compliance, reporting and analysis of core programme metrics to PGMS Leadership and JM Group Teams. The role: As a Site Process Safety Engineer, you will help drive our goals by: Being a point of contact for the PGMS Site in relation to Process Safety Plan and associated strategy and help site drive PSRM activities. Supporting local Project Engineering and Management of Change teams with site based PSM Guidance and support. Supporting the delivery of local site PHR plan, including LOPA and ALARP Demonstration. Support Site Process Safety Engineer in the delivery of local Process Safety Management Meeting with Site Manager and Site Engineering Manager. Supporting the Engineering Manager and Site Manager in the smooth transition of core PSM activities from Dual Site Transformation to business as usual activity. Key skills that will help you succeed in this role: Knowledge/experience in Process Safety Management Knowledge/experience in COMAH and working in an upper tier COMAH site Experience of managing a significant change in an organisation Competence in Microsoft Word, Excel and PowerPoint Decision making skills relating to Process Safety Assessments and associated escalation Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts House saving funds Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
About Us We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet. For over 30 years, Global Witness has pioneered an approach that merges bold investigations with determined campaigning to secure better protections for people and our planet. We ve gone undercover to unmask the violence and secretive deals that underpin the blood diamond industry. Our data-driven analysis has tracked the flow of commodities across the globe. And we ve sought out powerful testimonies that tell the story of environmental harm and repression first-hand. With three decades of campaigning for a fair and just planet under our belt, we reframed our focus in 2020 to address humanity s greatest challenge: the climate crisis. The Role The Social Media Manager is responsible for all aspects of Global Witness s social media presence, including day-to-day channel management, content creation, paid social campaigns and influencer/creator engagement. You will work with colleagues from within the Communications team and across the whole organisation to ensure our social media content contributes to our awareness, advocacy and income goals, while remaining aligned with our brand and values. You ll also lead on reporting and optimisation, using data to inform content decisions, and stay on top of digital trends to help Global Witness make smart choices about which platforms and opportunities to prioritise over time. This is a highly collaborative role requiring creativity, strategic thinking and excellent communication skills. Who we are looking for • Substantial experience managing organisational social media accounts across multiple platforms, including content creation, scheduling and community management. • Proven ability to produce compelling, audience f irst content tailored to different social channels and formats. • Experience managing paid social campaigns, including targeting, testing and evaluation ideally for fundraising or supporter acquisition purposes. • Strong copywriting and editing skills, with the ability to simplify complex issues and craft messages for digital audiences. • Excellent understanding of social media analytics, tools and reporting, with experience using insights to drive content performance. • Experience in working with digital influencers and managing outreach and relationships. • Strong organisational skills and ability to manage multiple priorities and deadlines Desirable • Experience working in a campaigning, advocacy or non-profit environment. • Familiarity with digital tools such as Hootsuite, Meta Ads Manager, Canva or Adobe Creative Suite. • Understanding of ethical considerations in digital engagement, including brand safety, accessibility, and responsible influencer partnerships. • Interest in and understanding of environmental and climate issues. How to Apply Please download the job pack attached above for the full details of the role. Valued Recruitment is working exclusively with Global Witness to recruit for their growing team. We are an ethical recruitment company, intent on hiring inclusively and transparently. The closing date for this role is Tuesday 14th April but we are open to interviewing candidates on a rolling basis. To apply, we welcome a CV and a 1-2 page covering letter detailing your interest in the role. Accessibility is incredibly important to us here at Valued Recruitment and at Global Witness. If you would like any accessibility amendments or support throughout the application and interview stage, please don t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.
Mar 17, 2026
Full time
About Us We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet. For over 30 years, Global Witness has pioneered an approach that merges bold investigations with determined campaigning to secure better protections for people and our planet. We ve gone undercover to unmask the violence and secretive deals that underpin the blood diamond industry. Our data-driven analysis has tracked the flow of commodities across the globe. And we ve sought out powerful testimonies that tell the story of environmental harm and repression first-hand. With three decades of campaigning for a fair and just planet under our belt, we reframed our focus in 2020 to address humanity s greatest challenge: the climate crisis. The Role The Social Media Manager is responsible for all aspects of Global Witness s social media presence, including day-to-day channel management, content creation, paid social campaigns and influencer/creator engagement. You will work with colleagues from within the Communications team and across the whole organisation to ensure our social media content contributes to our awareness, advocacy and income goals, while remaining aligned with our brand and values. You ll also lead on reporting and optimisation, using data to inform content decisions, and stay on top of digital trends to help Global Witness make smart choices about which platforms and opportunities to prioritise over time. This is a highly collaborative role requiring creativity, strategic thinking and excellent communication skills. Who we are looking for • Substantial experience managing organisational social media accounts across multiple platforms, including content creation, scheduling and community management. • Proven ability to produce compelling, audience f irst content tailored to different social channels and formats. • Experience managing paid social campaigns, including targeting, testing and evaluation ideally for fundraising or supporter acquisition purposes. • Strong copywriting and editing skills, with the ability to simplify complex issues and craft messages for digital audiences. • Excellent understanding of social media analytics, tools and reporting, with experience using insights to drive content performance. • Experience in working with digital influencers and managing outreach and relationships. • Strong organisational skills and ability to manage multiple priorities and deadlines Desirable • Experience working in a campaigning, advocacy or non-profit environment. • Familiarity with digital tools such as Hootsuite, Meta Ads Manager, Canva or Adobe Creative Suite. • Understanding of ethical considerations in digital engagement, including brand safety, accessibility, and responsible influencer partnerships. • Interest in and understanding of environmental and climate issues. How to Apply Please download the job pack attached above for the full details of the role. Valued Recruitment is working exclusively with Global Witness to recruit for their growing team. We are an ethical recruitment company, intent on hiring inclusively and transparently. The closing date for this role is Tuesday 14th April but we are open to interviewing candidates on a rolling basis. To apply, we welcome a CV and a 1-2 page covering letter detailing your interest in the role. Accessibility is incredibly important to us here at Valued Recruitment and at Global Witness. If you would like any accessibility amendments or support throughout the application and interview stage, please don t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.
Emergency Nutrition Network (ENN) is seeking to appoint an outstanding Finance Manager with the desire to help address one of the world s great challenges. You will join the charity in the Summer 2026 and guide us through the next chapter of financial oversight and performance. We are looking for someone with the passion and required competence to help organisations achieve their mission through the most effective and efficient oversight and delivery of finance management. ENN is a highly respected Oxfordshire-based charity working to reduce malnutrition globally. ENN strives to enhance the effectiveness of nutrition policy and programming by connecting critical actors, building evidence and improving knowledge. We produce highly regarded research and publications that inform and inspire practitioners worldwide and we convene technical interest groups who are the go to networks for their specialisms. This is an exciting time to take on a lead role in this influential organisation. To read more about the responsibilities and requirements of the role, as well as details on how to apply, download a copy of the Job Description for further details. About Emergency Nutrition Network (ENN) Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based. Our vision is that: Every individual confronted by malnutrition has access to the knowledge, tools, services and resources they require to meet their needs We support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states. ENN s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their mothers (MAMI), as well as our highly regarded international publication, Field Exchange. ENN is governed by a Board of Trustees and has its office in Kidlington, Oxfordshire, UK. ENN is financially supported by foundations and trusts, government donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website. Our People ENN s team is made up of a range of technical experts in nutrition and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development . We are proud that in our Employee Engagement Surveys our team say that they feel personally connected to ENN's overall purpose, they are clear about what they need to achieve in their objectives and that they are proud to tell people they work for ENN. Terms and Conditions Type of contract: Permanent Hours of work : Full time (37.5 hours per week) Location: Hybrid. This role will be expected to work Monday and Fridays from home and Tues/Weds/Thurs in the office. ENN will consider requests for further flexible working arrangements, including part time working. This will be considered on a case-by-case basis, balancing ENN s needs with a candidate s other commitments. Holidays: 25 days plus UK Public Holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum. Pro-rata for part-time staff. Salary: up to £60,000 per annum (FTE), dependent on experience Pension : Auto-Enrolment to ENN scheme with a generous Employer contribution of 5% Benefits: Dental cover, Life cover, Employee Assistance Program, Wellbeing contribution Purpose of the role The Finance (FM) contributes to ENN s vision through strategic management and governance of its financial resources and budgets. The Finance Manager is responsible for finance strategy, planning and oversight, reporting, regulatory compliance and aligning finance strategies with organisational goals and operations. The FM is a member of the management team, provides key insights to support business decisions, liaises with the board of trustees and holds the position of Company Secretary. Responsibilities Develop ENN s finance strategy in support of the delivery of its 5 year strategic goals. Proactively enhance ENN s financial systems to manage and oversee project budgets, forecast trends, identify opportunities, and analyse organizational performance through data-driven decision making Strategic Support Provide management information and financial insights to the management team and trustees including identification and mitigation of strategic and operational financial risks. Line Management Line manage and mentor the finance team (currently 1 management accountant) and ensure positive, productive, and supportive team relationships Oversee the core finance functions; including multi-currency (GBP, EUR and USD) payables , receivables, bank reconciliations, cash flow and general ledger reconciliations Budgeting & Forecasting - Lead the annual budgeting process and track financial performance of the organisation as well as budget variance analysis of project P&L s Manage finance year end and the Charity s annual and other audits, including holding the relationship with auditors and preparing the appropriate statements Contribute to the organisation s income generation ambitions, supporting partner due diligence and in providing advice, guidance and assistance, and in preparation of funding proposal budgets that meet ENN s requirements Internal Controls & Compliance - Advise the management team on any measures required to ensure that financial systems (including payroll and banking systems), policies, procedures and controls are robust and adhere to regulatory requirements and implement these procedures where appropriate. Manage effective payroll, including: Preparing payroll calculations, submissions on Bright Pay pension administration, payroll year end schedules and PSA calculation and submission. Charity Governance Company Secretary duties ensuring timely and accurate statutory filing with Companies House and The Charity Commission Maintain high quality records in line with regulatory requirements and GDPR Other tasks reasonably requested by the CEO Person Specification Essential Qualified Accountant (ACA, ACCA, CIMA) Extensive experience of leading financial management for organisations in the non-profit sector, with a thorough understanding of charity specific financial obligations. Demonstrated experience in reporting to and engaging with management teams and/or trustees on matters related to financial risk management, including presenting complex financial data, risk assessments, and strategic recommendations. Experience of building and managing grant funded project accounting with proportional allocation of staff costs to funds. Experience of developing funding proposals with a variety of funders, including institutional funders, foundations and NGO s Experience of managing payroll. Experience in line managing a team including appropriate delegation, performance management, staff engagement and development, and effective coordination of team workload Ability to work both autonomously and as pro-active business partner to members of a dispersed team. Strong interpersonal and communication skills Proficient user of Microsoft Excel, Word, PowerPoint, Outlook and a range of commercial financial software (ENN use iplicit accounting software) Desirable Specific experience with international institutional funders, foundations and International NGO s would be an advantage Experience in managing income and expenditure in multiple currencies Experience of iplicit accounting software, BrightPay payroll software Reporting Lines The Finance Manager is a member of ENN s Management Team and reports to the Chief Executive Officer and has line management responsibility for a small team (currently 1 management accountant). Eligibility to work The successful applicant is required to demonstrate they have the Right to Work in the UK . This includes evidencing a UK NI number and that they are a UK tax resident. A Certificate of Sponsorship and relocation package are not available for this position. ENN is committed to diversity and inclusion, and to building a culture where every team member is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds. Application Process Please submit a Cover Letter (no more than one page) outlining your motivation to take on the role and how your experience satisfies the Person Specification) along with your CV.
Mar 17, 2026
Full time
Emergency Nutrition Network (ENN) is seeking to appoint an outstanding Finance Manager with the desire to help address one of the world s great challenges. You will join the charity in the Summer 2026 and guide us through the next chapter of financial oversight and performance. We are looking for someone with the passion and required competence to help organisations achieve their mission through the most effective and efficient oversight and delivery of finance management. ENN is a highly respected Oxfordshire-based charity working to reduce malnutrition globally. ENN strives to enhance the effectiveness of nutrition policy and programming by connecting critical actors, building evidence and improving knowledge. We produce highly regarded research and publications that inform and inspire practitioners worldwide and we convene technical interest groups who are the go to networks for their specialisms. This is an exciting time to take on a lead role in this influential organisation. To read more about the responsibilities and requirements of the role, as well as details on how to apply, download a copy of the Job Description for further details. About Emergency Nutrition Network (ENN) Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based. Our vision is that: Every individual confronted by malnutrition has access to the knowledge, tools, services and resources they require to meet their needs We support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states. ENN s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their mothers (MAMI), as well as our highly regarded international publication, Field Exchange. ENN is governed by a Board of Trustees and has its office in Kidlington, Oxfordshire, UK. ENN is financially supported by foundations and trusts, government donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website. Our People ENN s team is made up of a range of technical experts in nutrition and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development . We are proud that in our Employee Engagement Surveys our team say that they feel personally connected to ENN's overall purpose, they are clear about what they need to achieve in their objectives and that they are proud to tell people they work for ENN. Terms and Conditions Type of contract: Permanent Hours of work : Full time (37.5 hours per week) Location: Hybrid. This role will be expected to work Monday and Fridays from home and Tues/Weds/Thurs in the office. ENN will consider requests for further flexible working arrangements, including part time working. This will be considered on a case-by-case basis, balancing ENN s needs with a candidate s other commitments. Holidays: 25 days plus UK Public Holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum. Pro-rata for part-time staff. Salary: up to £60,000 per annum (FTE), dependent on experience Pension : Auto-Enrolment to ENN scheme with a generous Employer contribution of 5% Benefits: Dental cover, Life cover, Employee Assistance Program, Wellbeing contribution Purpose of the role The Finance (FM) contributes to ENN s vision through strategic management and governance of its financial resources and budgets. The Finance Manager is responsible for finance strategy, planning and oversight, reporting, regulatory compliance and aligning finance strategies with organisational goals and operations. The FM is a member of the management team, provides key insights to support business decisions, liaises with the board of trustees and holds the position of Company Secretary. Responsibilities Develop ENN s finance strategy in support of the delivery of its 5 year strategic goals. Proactively enhance ENN s financial systems to manage and oversee project budgets, forecast trends, identify opportunities, and analyse organizational performance through data-driven decision making Strategic Support Provide management information and financial insights to the management team and trustees including identification and mitigation of strategic and operational financial risks. Line Management Line manage and mentor the finance team (currently 1 management accountant) and ensure positive, productive, and supportive team relationships Oversee the core finance functions; including multi-currency (GBP, EUR and USD) payables , receivables, bank reconciliations, cash flow and general ledger reconciliations Budgeting & Forecasting - Lead the annual budgeting process and track financial performance of the organisation as well as budget variance analysis of project P&L s Manage finance year end and the Charity s annual and other audits, including holding the relationship with auditors and preparing the appropriate statements Contribute to the organisation s income generation ambitions, supporting partner due diligence and in providing advice, guidance and assistance, and in preparation of funding proposal budgets that meet ENN s requirements Internal Controls & Compliance - Advise the management team on any measures required to ensure that financial systems (including payroll and banking systems), policies, procedures and controls are robust and adhere to regulatory requirements and implement these procedures where appropriate. Manage effective payroll, including: Preparing payroll calculations, submissions on Bright Pay pension administration, payroll year end schedules and PSA calculation and submission. Charity Governance Company Secretary duties ensuring timely and accurate statutory filing with Companies House and The Charity Commission Maintain high quality records in line with regulatory requirements and GDPR Other tasks reasonably requested by the CEO Person Specification Essential Qualified Accountant (ACA, ACCA, CIMA) Extensive experience of leading financial management for organisations in the non-profit sector, with a thorough understanding of charity specific financial obligations. Demonstrated experience in reporting to and engaging with management teams and/or trustees on matters related to financial risk management, including presenting complex financial data, risk assessments, and strategic recommendations. Experience of building and managing grant funded project accounting with proportional allocation of staff costs to funds. Experience of developing funding proposals with a variety of funders, including institutional funders, foundations and NGO s Experience of managing payroll. Experience in line managing a team including appropriate delegation, performance management, staff engagement and development, and effective coordination of team workload Ability to work both autonomously and as pro-active business partner to members of a dispersed team. Strong interpersonal and communication skills Proficient user of Microsoft Excel, Word, PowerPoint, Outlook and a range of commercial financial software (ENN use iplicit accounting software) Desirable Specific experience with international institutional funders, foundations and International NGO s would be an advantage Experience in managing income and expenditure in multiple currencies Experience of iplicit accounting software, BrightPay payroll software Reporting Lines The Finance Manager is a member of ENN s Management Team and reports to the Chief Executive Officer and has line management responsibility for a small team (currently 1 management accountant). Eligibility to work The successful applicant is required to demonstrate they have the Right to Work in the UK . This includes evidencing a UK NI number and that they are a UK tax resident. A Certificate of Sponsorship and relocation package are not available for this position. ENN is committed to diversity and inclusion, and to building a culture where every team member is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds. Application Process Please submit a Cover Letter (no more than one page) outlining your motivation to take on the role and how your experience satisfies the Person Specification) along with your CV.
Company Description Care Coordinator Do you have a passion for delivering exceptional care? Join CCH Group, the UK's largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community. Location: East London, E9 6FJ Salary: £29,618 Responsible for: 3261 hours per week across Newham, Hackney and Haringey Monday - Friday 9am - 5pm with additional on call on a rota basis Job Description What you'll do Rota Management Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals. Deploy new Care Professionals to clients within two weeks of hire. Create and manage monthly rotas in advance to minimize agency use and provide clear communication. Ensure rota changes are communicated by Thursday of the prior week. Manage guaranteed hours contracts to prevent unnecessary top-up payments. Oversee annual leave requests to maintain service continuity. Recruitment & Engagement Maintain close contact with Care Professionals through calls and regular meetings. Schedule refresher training to meet CQC and contractual requirements. Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth. Reporting Escalate care delivery concerns to the Business Manager and Clinical Care Manager. Monitor ECM to track visit timings and durations, addressing any issues. Accurately code canceled hours and maintain digital records for invoicing compliance. Report Care Professional absences for absence management. Provide thorough handovers for the Out of Hours team. Ensure shift reconciliation for accurate payroll processing. What We Offer: Career Growth: Leadership opportunities with a trusted sector leader. Support: Access to top experts and innovative systems. Recognition: "Extraordinary Care Awards"-monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month. Qualifications Essential Previous Care Coordinator experience Excellent attention to detail Excellent time management and communication skills A true problem solver and able to think outside of the box Self-motivated, responsible and able to act on your initiative. To be organised and flexible Desirable NVQ/QCF Care at Level 3 or be willing to work towards this qualification Be prepared to undertake other training that would benefit you in the role. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Mar 17, 2026
Full time
Company Description Care Coordinator Do you have a passion for delivering exceptional care? Join CCH Group, the UK's largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community. Location: East London, E9 6FJ Salary: £29,618 Responsible for: 3261 hours per week across Newham, Hackney and Haringey Monday - Friday 9am - 5pm with additional on call on a rota basis Job Description What you'll do Rota Management Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals. Deploy new Care Professionals to clients within two weeks of hire. Create and manage monthly rotas in advance to minimize agency use and provide clear communication. Ensure rota changes are communicated by Thursday of the prior week. Manage guaranteed hours contracts to prevent unnecessary top-up payments. Oversee annual leave requests to maintain service continuity. Recruitment & Engagement Maintain close contact with Care Professionals through calls and regular meetings. Schedule refresher training to meet CQC and contractual requirements. Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth. Reporting Escalate care delivery concerns to the Business Manager and Clinical Care Manager. Monitor ECM to track visit timings and durations, addressing any issues. Accurately code canceled hours and maintain digital records for invoicing compliance. Report Care Professional absences for absence management. Provide thorough handovers for the Out of Hours team. Ensure shift reconciliation for accurate payroll processing. What We Offer: Career Growth: Leadership opportunities with a trusted sector leader. Support: Access to top experts and innovative systems. Recognition: "Extraordinary Care Awards"-monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month. Qualifications Essential Previous Care Coordinator experience Excellent attention to detail Excellent time management and communication skills A true problem solver and able to think outside of the box Self-motivated, responsible and able to act on your initiative. To be organised and flexible Desirable NVQ/QCF Care at Level 3 or be willing to work towards this qualification Be prepared to undertake other training that would benefit you in the role. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Payroll & HR Coordinator Part-time 9.30 to 1.00pm or similar, 17.5 hours week An expanding international manufacturing business, based near Camberley, is seeking an experienced Payroll & HR Coordinator to provide essential operational support across both functions. This dual role strengthens resilience within the team by focusing on payroll during peak periods and supporting HR operations throughout the wider employee lifecycle. Key Responsibilities: Supporting the Payroll Manager - the primary focus during payroll cycles Process monthly payrolls across UK entities, ensuring accuracy and timely delivery. Administer sickness, absence and statutory leave in line with legislation and contractual requirements. Prepare and review payroll reports, including Excel files using pivot tables and lookups. Manage BACS processing, payslip distribution, and RTI submissions to HMRC. Complete pension uploads, reporting and reconciliations in line with auto-enrolment requirements. Support month-end processes, payroll journals, and finance reconciliations. Assist with tax year-end tasks such as P60s, P11Ds. Respond to payroll queries, escalating more complex issues as needed. HR Administration & Coordination Working closely with the HR Administrator and HR Coordinator, you'll support a broad range of HR activities to ensure accuracy, compliance and excellent employee service.Key areas of focus are: HR Inbox and Query Management Employee Lifecycle Administration Absence and Leave Administration HR Systems and Data Administration for Recruitment & Onboarding Organisational & Process Support About You We're looking for someone with: Proven end-to-end in-house payroll experience. Strong working knowledge of UK payroll legislation and statutory payments such as SSP, SMP. High accuracy and attention to detail. Experience working with HR and payroll systems, ideally integrated systems. Confident Excel skills including lookups, pivot tables. Experience supporting HR processes across the employee lifecycle. Understanding of pension auto-enrolment requirements. Ability to manage shifting priorities and peak workloads. Benefits include hybrid working, 25 days holiday pro rata (with the option to purchase additional annual leave), a generous pension scheme, Westfield Health Plan, employee assistance programme, life assurance, cycle to work scheme, recruitment referral scheme, and Christmas shutdown. There is also a profit related bonus scheme in place.
Mar 17, 2026
Full time
Payroll & HR Coordinator Part-time 9.30 to 1.00pm or similar, 17.5 hours week An expanding international manufacturing business, based near Camberley, is seeking an experienced Payroll & HR Coordinator to provide essential operational support across both functions. This dual role strengthens resilience within the team by focusing on payroll during peak periods and supporting HR operations throughout the wider employee lifecycle. Key Responsibilities: Supporting the Payroll Manager - the primary focus during payroll cycles Process monthly payrolls across UK entities, ensuring accuracy and timely delivery. Administer sickness, absence and statutory leave in line with legislation and contractual requirements. Prepare and review payroll reports, including Excel files using pivot tables and lookups. Manage BACS processing, payslip distribution, and RTI submissions to HMRC. Complete pension uploads, reporting and reconciliations in line with auto-enrolment requirements. Support month-end processes, payroll journals, and finance reconciliations. Assist with tax year-end tasks such as P60s, P11Ds. Respond to payroll queries, escalating more complex issues as needed. HR Administration & Coordination Working closely with the HR Administrator and HR Coordinator, you'll support a broad range of HR activities to ensure accuracy, compliance and excellent employee service.Key areas of focus are: HR Inbox and Query Management Employee Lifecycle Administration Absence and Leave Administration HR Systems and Data Administration for Recruitment & Onboarding Organisational & Process Support About You We're looking for someone with: Proven end-to-end in-house payroll experience. Strong working knowledge of UK payroll legislation and statutory payments such as SSP, SMP. High accuracy and attention to detail. Experience working with HR and payroll systems, ideally integrated systems. Confident Excel skills including lookups, pivot tables. Experience supporting HR processes across the employee lifecycle. Understanding of pension auto-enrolment requirements. Ability to manage shifting priorities and peak workloads. Benefits include hybrid working, 25 days holiday pro rata (with the option to purchase additional annual leave), a generous pension scheme, Westfield Health Plan, employee assistance programme, life assurance, cycle to work scheme, recruitment referral scheme, and Christmas shutdown. There is also a profit related bonus scheme in place.
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £45,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £45,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Reporting into the People and Reward function, this role will take ownership of payroll and benefits operations while managing the transition of payroll services to an outsourced model. You will work closely with HR, Finance, and external vendors to ensure payroll accuracy, compliance, and seamless implementation of new processes and systems. This role offers the chance to shape payroll operations, introduce efficiencies, and deliver improvements to payroll and benefits administration across multiple jurisdictions. Key Responsibilities Lead the transition of payroll operations to a fully outsourced payroll provider. Manage end-to-end payroll processes while maintaining accuracy and compliance. Drive payroll transformation initiatives from planning through implementation. Collaborate with HR, Finance, and external vendors to ensure smooth payroll delivery. Analyse and streamline payroll processes to improve efficiency and controls. Manage payroll reporting, reconciliations, and year-end processes. Oversee the administration of employee benefits and benefits platforms. Maintain relationships with benefit providers and brokers. Ensure payroll and benefits processes remain compliant with legal and regulatory requirements. Provide guidance on payroll and benefits queries across the business. This role will suit someone who brings: Significant experience managing payroll operations and benefits administration . Strong knowledge of UK payroll legislation and compliance requirements . Experience delivering payroll change or transformation projects . Confidence working with payroll systems and outsourced payroll providers. Excellent stakeholder management skills and the ability to work cross-functionally. Strong analytical capability with attention to detail and accuracy. A proactive mindset with the ability to balance project work alongside operational delivery. This is an excellent opportunity for a Payroll & Benefits professional looking to lead meaningful change within a complex organisation. You will play a key role in modernising payroll operations while ensuring high-quality service delivery for employees across multiple locations. A competitive salary, comprehensive benefits package, and flexible working arrangements are offered.
Mar 17, 2026
Full time
Reporting into the People and Reward function, this role will take ownership of payroll and benefits operations while managing the transition of payroll services to an outsourced model. You will work closely with HR, Finance, and external vendors to ensure payroll accuracy, compliance, and seamless implementation of new processes and systems. This role offers the chance to shape payroll operations, introduce efficiencies, and deliver improvements to payroll and benefits administration across multiple jurisdictions. Key Responsibilities Lead the transition of payroll operations to a fully outsourced payroll provider. Manage end-to-end payroll processes while maintaining accuracy and compliance. Drive payroll transformation initiatives from planning through implementation. Collaborate with HR, Finance, and external vendors to ensure smooth payroll delivery. Analyse and streamline payroll processes to improve efficiency and controls. Manage payroll reporting, reconciliations, and year-end processes. Oversee the administration of employee benefits and benefits platforms. Maintain relationships with benefit providers and brokers. Ensure payroll and benefits processes remain compliant with legal and regulatory requirements. Provide guidance on payroll and benefits queries across the business. This role will suit someone who brings: Significant experience managing payroll operations and benefits administration . Strong knowledge of UK payroll legislation and compliance requirements . Experience delivering payroll change or transformation projects . Confidence working with payroll systems and outsourced payroll providers. Excellent stakeholder management skills and the ability to work cross-functionally. Strong analytical capability with attention to detail and accuracy. A proactive mindset with the ability to balance project work alongside operational delivery. This is an excellent opportunity for a Payroll & Benefits professional looking to lead meaningful change within a complex organisation. You will play a key role in modernising payroll operations while ensuring high-quality service delivery for employees across multiple locations. A competitive salary, comprehensive benefits package, and flexible working arrangements are offered.
A prestigious, specialist insurance business based in Central London is looking for a Compensation & Benefits Manager - Payroll to join the HR team on a permanent, full-time basis. Please note the role offers hybrid working (three days per week in the office and two days per week working from home). To be suitable, you will have extensive experience administering UK payroll, with exposure to international payrolls considered an advantage. Strong experience in employee benefits, pensions, and wellbeing programmes is essential, and experience supporting compensation and reward processes is highly desirable. As the Compensation & Benefits Manager, you will lead and administer accurate, timely, and compliant UK and international payrolls, ensuring adherence to statutory, tax, and regulatory requirements. You will manage payroll vendors, oversee governance including reconciliations, reporting, and audits, and act as the main point of contact for payroll queries. You will identify process improvements, support HRIS integration, and contribute to annual pay and bonus review processes. You will manage the full lifecycle of employee benefits programmes, including renewals, plan design, communications, vendor management, and governance. This includes administering healthcare, risk benefits, pensions, wellbeing initiatives, salary sacrifice schemes, and benefits platforms. You will monitor usage and cost-effectiveness, maintain policies and HR systems, support insurance renewals, and provide insights and recommendations to improve engagement and efficiency across the business. The successful candidate will have highly developed numeracy and analytical skills, exceptional attention to detail, and confidence producing HR and payroll reports using Excel and HR systems. You will be able to work independently, manage competing priorities, uphold governance standards, and maintain integrity and professionalism at all times. Experience with Staffology, SAP, international payroll platforms, reward analytics, or a professional HR/payroll qualification would be advantageous. The salary on offer is £80,000 - £85,000 per annum dependent on experience. Other job titles relevant to this role could include: Compensation & Benefits Manager, Senior Payroll Specialist, Payroll & Benefits Specialist, Payroll Manager, Global Payroll & Benefits Administrator, International Payroll & Benefits Specialist, HR Payroll & Benefits Advisor, Payroll & Reward Analyst, Payroll & Benefits Lead.
Mar 17, 2026
Full time
A prestigious, specialist insurance business based in Central London is looking for a Compensation & Benefits Manager - Payroll to join the HR team on a permanent, full-time basis. Please note the role offers hybrid working (three days per week in the office and two days per week working from home). To be suitable, you will have extensive experience administering UK payroll, with exposure to international payrolls considered an advantage. Strong experience in employee benefits, pensions, and wellbeing programmes is essential, and experience supporting compensation and reward processes is highly desirable. As the Compensation & Benefits Manager, you will lead and administer accurate, timely, and compliant UK and international payrolls, ensuring adherence to statutory, tax, and regulatory requirements. You will manage payroll vendors, oversee governance including reconciliations, reporting, and audits, and act as the main point of contact for payroll queries. You will identify process improvements, support HRIS integration, and contribute to annual pay and bonus review processes. You will manage the full lifecycle of employee benefits programmes, including renewals, plan design, communications, vendor management, and governance. This includes administering healthcare, risk benefits, pensions, wellbeing initiatives, salary sacrifice schemes, and benefits platforms. You will monitor usage and cost-effectiveness, maintain policies and HR systems, support insurance renewals, and provide insights and recommendations to improve engagement and efficiency across the business. The successful candidate will have highly developed numeracy and analytical skills, exceptional attention to detail, and confidence producing HR and payroll reports using Excel and HR systems. You will be able to work independently, manage competing priorities, uphold governance standards, and maintain integrity and professionalism at all times. Experience with Staffology, SAP, international payroll platforms, reward analytics, or a professional HR/payroll qualification would be advantageous. The salary on offer is £80,000 - £85,000 per annum dependent on experience. Other job titles relevant to this role could include: Compensation & Benefits Manager, Senior Payroll Specialist, Payroll & Benefits Specialist, Payroll Manager, Global Payroll & Benefits Administrator, International Payroll & Benefits Specialist, HR Payroll & Benefits Advisor, Payroll & Reward Analyst, Payroll & Benefits Lead.
The Workforce & Resourcing Manager ensures the organisation has the right staff in place to meet operational and contractual needs. The role oversees workforce planning, staffing levels, rotas, absence management, and recruitment activity, while managing recruiters and coordinating closely with Operations and Contracts. The postholder supports service delivery for NHS and Home Office contracts while maintaining workforce efficiency and cost control. Main duties of the job Workforce Planning & Management Manage workforce capacity, staffing levels, rotas, absence, and deployment to ensure services are adequately staffed. Recruitment & Resourcing Oversight Lead and manage recruiters, oversee recruitment pipelines, set hiring priorities, and ensure effective onboarding. Performance & Cost Control Monitor workforce KPIs, manage workforce costs, and identify opportunities to improve efficiency and productivity. Compliance & Governance Ensure staffing meets contractual, regulatory, and organisational requirements while maintaining accurate workforce records. Stakeholder Coordination Work closely with Operations, HR, Finance, and Contracts, providing workforce reports and forecasts to support service delivery. About us DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE: Compassionate care that is trauma informed and supportive Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients Respectful of peoples cultural and religious beliefs Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing Job responsibilities The Workforce & Resourcing Manager is responsible for ensuring the organisation has the right people, in the right roles, at the right time to meet contractual and operational requirements. The role combines: Workforce management (capacity, rotas, utilisation, absence, and deployment), and recruitment management (line management of recruiters and oversight of hiring pipelines). The postholder will ensure that staffing levels support delivery of contracts with NHS England, the Home Office, and NHS Trusts, while controlling workforce cost and risk. This is a people management role with responsibility for managing recruiters and coordinating workforce activity with Operations and Contracts. Key Responsibilities Workforce Management Develop and maintain workforce capacity models aligned to contract volumes and service demand Ensure appropriate staffing levels and skill mix across services Manage short- and medium-term workforce planning Monitor and manage absence, vacancies, and turnover Coordinate redeployment, overtime, and temporary staffing where required Escalate workforce risks that may impact contract delivery Recruitment & Resourcing Management Line manage recruiters, including workload allocation, performance management, and development Set recruitment priorities based on operational demand Oversee recruitment pipelines and time-to-hire Ensure recruitment activity meets contractual and compliance requirements Coordinate onboarding and workforce readiness Performance & Cost Control Monitor workforce KPIs (fill rates, utilisation, time-to-hire, absence, attrition) Control workforce costs, including agency and subcontractor usage Identify opportunities for efficiency and productivity improvement Compliance & Governance Ensure staffing meets contractual, regulatory, and internal policy requirements Maintain accurate workforce records and reporting Support audits, inspections, and contractual assurance activity Work closely with the Contracts Manager to ensure staffing obligations are met Stakeholder Management Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery Provide regular workforce reports and forecasts to senior management Act as the central point of coordination for staffing and recruitment activity Scope & Complexity Responsibility for workforce capacity across multiple public sector contracts Line management of recruitment staff High impact on service delivery, compliance, and cost control General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time. Person Specification Qualifications Educated to degree level or equivalent professional experience Experience in workforce management, resourcing, or operational staffing Experience managing or supervising recruiters or recruitment activity Strong understanding of workforce planning and capacity management Professional qualification in HR, workforce planning, or business management Experience working in public sector or regulated environments Training in employment law, workforce analytics, or operational planning Experience Proven experience managing workforce supply and demand Experience leading or supervising recruitment teams Strong analytical and organisational skills Ability to manage competing priorities in a fast-paced environment Confident stakeholder management and communication skills Experience supporting NHS, Home Office, or other government contracts Experience working with subcontractors or temporary workforce providers Familiarity with workforce management or e-rostering systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 17, 2026
Full time
The Workforce & Resourcing Manager ensures the organisation has the right staff in place to meet operational and contractual needs. The role oversees workforce planning, staffing levels, rotas, absence management, and recruitment activity, while managing recruiters and coordinating closely with Operations and Contracts. The postholder supports service delivery for NHS and Home Office contracts while maintaining workforce efficiency and cost control. Main duties of the job Workforce Planning & Management Manage workforce capacity, staffing levels, rotas, absence, and deployment to ensure services are adequately staffed. Recruitment & Resourcing Oversight Lead and manage recruiters, oversee recruitment pipelines, set hiring priorities, and ensure effective onboarding. Performance & Cost Control Monitor workforce KPIs, manage workforce costs, and identify opportunities to improve efficiency and productivity. Compliance & Governance Ensure staffing meets contractual, regulatory, and organisational requirements while maintaining accurate workforce records. Stakeholder Coordination Work closely with Operations, HR, Finance, and Contracts, providing workforce reports and forecasts to support service delivery. About us DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE: Compassionate care that is trauma informed and supportive Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients Respectful of peoples cultural and religious beliefs Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing Job responsibilities The Workforce & Resourcing Manager is responsible for ensuring the organisation has the right people, in the right roles, at the right time to meet contractual and operational requirements. The role combines: Workforce management (capacity, rotas, utilisation, absence, and deployment), and recruitment management (line management of recruiters and oversight of hiring pipelines). The postholder will ensure that staffing levels support delivery of contracts with NHS England, the Home Office, and NHS Trusts, while controlling workforce cost and risk. This is a people management role with responsibility for managing recruiters and coordinating workforce activity with Operations and Contracts. Key Responsibilities Workforce Management Develop and maintain workforce capacity models aligned to contract volumes and service demand Ensure appropriate staffing levels and skill mix across services Manage short- and medium-term workforce planning Monitor and manage absence, vacancies, and turnover Coordinate redeployment, overtime, and temporary staffing where required Escalate workforce risks that may impact contract delivery Recruitment & Resourcing Management Line manage recruiters, including workload allocation, performance management, and development Set recruitment priorities based on operational demand Oversee recruitment pipelines and time-to-hire Ensure recruitment activity meets contractual and compliance requirements Coordinate onboarding and workforce readiness Performance & Cost Control Monitor workforce KPIs (fill rates, utilisation, time-to-hire, absence, attrition) Control workforce costs, including agency and subcontractor usage Identify opportunities for efficiency and productivity improvement Compliance & Governance Ensure staffing meets contractual, regulatory, and internal policy requirements Maintain accurate workforce records and reporting Support audits, inspections, and contractual assurance activity Work closely with the Contracts Manager to ensure staffing obligations are met Stakeholder Management Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery Provide regular workforce reports and forecasts to senior management Act as the central point of coordination for staffing and recruitment activity Scope & Complexity Responsibility for workforce capacity across multiple public sector contracts Line management of recruitment staff High impact on service delivery, compliance, and cost control General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time. Person Specification Qualifications Educated to degree level or equivalent professional experience Experience in workforce management, resourcing, or operational staffing Experience managing or supervising recruiters or recruitment activity Strong understanding of workforce planning and capacity management Professional qualification in HR, workforce planning, or business management Experience working in public sector or regulated environments Training in employment law, workforce analytics, or operational planning Experience Proven experience managing workforce supply and demand Experience leading or supervising recruitment teams Strong analytical and organisational skills Ability to manage competing priorities in a fast-paced environment Confident stakeholder management and communication skills Experience supporting NHS, Home Office, or other government contracts Experience working with subcontractors or temporary workforce providers Familiarity with workforce management or e-rostering systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 17, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
St Mary Redcliffe is a thriving, inclusive Christian community that has grown significantly over the past twelve years . It is a traditional, robed, choral church that is also theologically progressive, committed to welcoming and valuing people of all ages, backgrounds, identities, abilities, and circumstances. The church reflects a diverse and vibrant congregation united by a shared commitment to faith, inclusion, and the belief that all are equally loved and welcomed by God. Alongside its worshipping life, St Mary Redcliffe is a well-established heritage destination and an active force for good in one of the most deprived parishes in the country. Thousands of visitors already come each year, with ambitious plans through Project 450 to expand access, facilities, education, and interpretation, enabling many more to engage with the church s history, heritage, and Christian story. Deeply rooted in its local context, the church invests heavily in community development, runs a community hub, and is recognised by the city as a key civic partner. All of this is sustained by a small, committed staff team, working creatively and energetically across worship, community engagement, safeguarding, heritage, governance, and the complex practical demands of running a large, historic parish church. We are seeking an experienced and committed Finance Manager to support the work of the church by ensuring excellent financial stewardship, strong governance, and clear financial planning. This is a key role, working closely with the staff team, clergy, churchwardens and PCC, and offering both strategic oversight and hands-on financial management. About the Parish A large and active congregation with multiple weekly services A broad programme of pastoral care, community engagement, and outreach A team of clergy, paid staff, and volunteers Significant restricted and unrestricted funds Annual income and expenditure of approximately £1.4 million The Role at a Glance Job Title: Finance Manager Reports to: Head of Operations Works closely with: Staff team, clergy, churchwardens and PCC Hours: Full time: 37.5 hours per week, with the option to reduce depending on candidate and circumstance Contract: Permanent Salary: £34,628 Location: Primarily on site, with opportunities for flexible/hybrid working Purpose of the Role The Finance Manager is responsible for the effective financial management and in large part, delivery of the church, ensuring robust systems, accurate reporting, compliance with charity and diocesan requirements, and strong financial planning. The role supports the PCC in fulfilling its legal and fiduciary responsibilities and enables staff and clergy teams to focus on the strategic priorities of the church. This is a broad role with a large scope requiring close attention to detail in a complex organisation. There is a requirement for oversight and management as well as day to day bookkeeping delivery. Key Responsibilities Financial Management and Reporting Oversee all day-to-day financial operations of the church. Prepare accurate management accounts for the Head of Operations, Incumbent, Treasurer, and PCC. Monitor income and expenditure against budget, identifying risks and opportunities. Manage cash flow to ensure the parish can meet its financial commitments. Prepare year-end accounts and act as the main liaison with independent examiners or auditors. Budgeting and Financial Planning Lead the annual budgeting process in collaboration with staff team colleagues, clergy and PCC. Support medium- and long-term financial planning aligned with wider church strategy and organisational priorities. Provide clear financial analysis and advice to inform decision-making. Governance, Compliance, and Risk Ensure compliance with Charity Commission requirements, diocesan financial regulations, and PCC policies. Support the PCC in meeting its fiduciary responsibilities. Maintain appropriate financial controls, policies, and procedures. Assist with risk management and internal controls, including fraud prevention. Income, Funds, and Stewardship Oversee the management of restricted, designated, and unrestricted funds. Monitor and reconcile income streams, including: Planned giving and donations Service fees (weddings, funerals, etc.) Grants and trusts Commercial and events income Support stewardship campaigns and fundraising initiatives with financial insight and reporting. Payroll and Staffing Costs Working closely with the Governance and Administration Officer & our payroll provider to oversee payroll processing, pensions, and staff-related financial matters. Ensure compliance with employment and HMRC requirements. Work with line managers on staffing budgets and forecasts. Systems and Processes Maintain and develop effective financial systems and software. Ensure accurate record-keeping and audit trails. Improve processes to enhance efficiency, transparency, and resilience. Collaboration and Communication Work closely with the Head of Operations and PCC Treasurer, offering professional financial expertise and support. Occasional requirement to attend relevant subcommittee meetings, presenting financial reports clearly and accessibly. Where appropriate, support staff and volunteers with budget management and financial understanding. Communicate financial information sensitively and clearly to non-financial audiences. Person Specification Essential Experience and Skills Significant experience in financial management, accounting, or a related role. Strong understanding of budgeting, cash flow management, and financial reporting. Experience working within a charity, not-for-profit, or public-sector environment. Knowledge of charity finance and governance requirements. Experience of financial software High level of accuracy, attention to detail, and integrity. Strong excel skills. Ability to explain financial information clearly to non-specialists. Strong organisational skills and ability to manage multiple priorities. Desirable Experience and Skills Experience working within a church context. Familiarity with diocesan financial frameworks. Experience managing complex or multi-stream income. Knowledge of payroll, pensions, and employment-related finance. Personal Qualities Commitment to the values and mission of the parish. Discreet, trustworthy, and professional. Calm, collaborative, and solutions-focused. Confident in offering advice and constructive challenge where needed. Able to work independently while being an effective team member. Safeguarding St Mary Redcliffe Church is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate safeguarding checks. How to Apply Applicants are invited to submit: Their CV and a covering letter of no more than 2 pages, outlining suitability for the role based on the information contained in the recruitment pack. Closing Date: By 10am on Thursday 2nd April
Mar 17, 2026
Full time
St Mary Redcliffe is a thriving, inclusive Christian community that has grown significantly over the past twelve years . It is a traditional, robed, choral church that is also theologically progressive, committed to welcoming and valuing people of all ages, backgrounds, identities, abilities, and circumstances. The church reflects a diverse and vibrant congregation united by a shared commitment to faith, inclusion, and the belief that all are equally loved and welcomed by God. Alongside its worshipping life, St Mary Redcliffe is a well-established heritage destination and an active force for good in one of the most deprived parishes in the country. Thousands of visitors already come each year, with ambitious plans through Project 450 to expand access, facilities, education, and interpretation, enabling many more to engage with the church s history, heritage, and Christian story. Deeply rooted in its local context, the church invests heavily in community development, runs a community hub, and is recognised by the city as a key civic partner. All of this is sustained by a small, committed staff team, working creatively and energetically across worship, community engagement, safeguarding, heritage, governance, and the complex practical demands of running a large, historic parish church. We are seeking an experienced and committed Finance Manager to support the work of the church by ensuring excellent financial stewardship, strong governance, and clear financial planning. This is a key role, working closely with the staff team, clergy, churchwardens and PCC, and offering both strategic oversight and hands-on financial management. About the Parish A large and active congregation with multiple weekly services A broad programme of pastoral care, community engagement, and outreach A team of clergy, paid staff, and volunteers Significant restricted and unrestricted funds Annual income and expenditure of approximately £1.4 million The Role at a Glance Job Title: Finance Manager Reports to: Head of Operations Works closely with: Staff team, clergy, churchwardens and PCC Hours: Full time: 37.5 hours per week, with the option to reduce depending on candidate and circumstance Contract: Permanent Salary: £34,628 Location: Primarily on site, with opportunities for flexible/hybrid working Purpose of the Role The Finance Manager is responsible for the effective financial management and in large part, delivery of the church, ensuring robust systems, accurate reporting, compliance with charity and diocesan requirements, and strong financial planning. The role supports the PCC in fulfilling its legal and fiduciary responsibilities and enables staff and clergy teams to focus on the strategic priorities of the church. This is a broad role with a large scope requiring close attention to detail in a complex organisation. There is a requirement for oversight and management as well as day to day bookkeeping delivery. Key Responsibilities Financial Management and Reporting Oversee all day-to-day financial operations of the church. Prepare accurate management accounts for the Head of Operations, Incumbent, Treasurer, and PCC. Monitor income and expenditure against budget, identifying risks and opportunities. Manage cash flow to ensure the parish can meet its financial commitments. Prepare year-end accounts and act as the main liaison with independent examiners or auditors. Budgeting and Financial Planning Lead the annual budgeting process in collaboration with staff team colleagues, clergy and PCC. Support medium- and long-term financial planning aligned with wider church strategy and organisational priorities. Provide clear financial analysis and advice to inform decision-making. Governance, Compliance, and Risk Ensure compliance with Charity Commission requirements, diocesan financial regulations, and PCC policies. Support the PCC in meeting its fiduciary responsibilities. Maintain appropriate financial controls, policies, and procedures. Assist with risk management and internal controls, including fraud prevention. Income, Funds, and Stewardship Oversee the management of restricted, designated, and unrestricted funds. Monitor and reconcile income streams, including: Planned giving and donations Service fees (weddings, funerals, etc.) Grants and trusts Commercial and events income Support stewardship campaigns and fundraising initiatives with financial insight and reporting. Payroll and Staffing Costs Working closely with the Governance and Administration Officer & our payroll provider to oversee payroll processing, pensions, and staff-related financial matters. Ensure compliance with employment and HMRC requirements. Work with line managers on staffing budgets and forecasts. Systems and Processes Maintain and develop effective financial systems and software. Ensure accurate record-keeping and audit trails. Improve processes to enhance efficiency, transparency, and resilience. Collaboration and Communication Work closely with the Head of Operations and PCC Treasurer, offering professional financial expertise and support. Occasional requirement to attend relevant subcommittee meetings, presenting financial reports clearly and accessibly. Where appropriate, support staff and volunteers with budget management and financial understanding. Communicate financial information sensitively and clearly to non-financial audiences. Person Specification Essential Experience and Skills Significant experience in financial management, accounting, or a related role. Strong understanding of budgeting, cash flow management, and financial reporting. Experience working within a charity, not-for-profit, or public-sector environment. Knowledge of charity finance and governance requirements. Experience of financial software High level of accuracy, attention to detail, and integrity. Strong excel skills. Ability to explain financial information clearly to non-specialists. Strong organisational skills and ability to manage multiple priorities. Desirable Experience and Skills Experience working within a church context. Familiarity with diocesan financial frameworks. Experience managing complex or multi-stream income. Knowledge of payroll, pensions, and employment-related finance. Personal Qualities Commitment to the values and mission of the parish. Discreet, trustworthy, and professional. Calm, collaborative, and solutions-focused. Confident in offering advice and constructive challenge where needed. Able to work independently while being an effective team member. Safeguarding St Mary Redcliffe Church is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate safeguarding checks. How to Apply Applicants are invited to submit: Their CV and a covering letter of no more than 2 pages, outlining suitability for the role based on the information contained in the recruitment pack. Closing Date: By 10am on Thursday 2nd April
