You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators. Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop. Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store Provide regular feedback to the team to motivate and engage to improve performance where required. Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager What we're looking for You're a confident, hands on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike. You'll bring Good retail experience including in a management role, leading a team Strong coaching skills Effective communicator who can provide clarity to individuals or team on what is required of them and why Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment. Proficient in supporting with people processes and team development Good experience in delivering and exceeding sales and targets Proactive with good organisation skills to initiate completion of tasks without direction or supervision Good commercial skills IT proficient with the ability to use a range of systems to manage in store activity Good knowledge of and experience in Visual Merchandising About Clarks Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off cuts and forever transformed the future of footwear. Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee . And every pair we design today uses the same ground breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA. Whether we're pioneering cutting edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too. Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business. This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Feb 28, 2026
Full time
About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators. Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop. Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store Provide regular feedback to the team to motivate and engage to improve performance where required. Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager What we're looking for You're a confident, hands on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike. You'll bring Good retail experience including in a management role, leading a team Strong coaching skills Effective communicator who can provide clarity to individuals or team on what is required of them and why Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment. Proficient in supporting with people processes and team development Good experience in delivering and exceeding sales and targets Proactive with good organisation skills to initiate completion of tasks without direction or supervision Good commercial skills IT proficient with the ability to use a range of systems to manage in store activity Good knowledge of and experience in Visual Merchandising About Clarks Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off cuts and forever transformed the future of footwear. Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee . And every pair we design today uses the same ground breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA. Whether we're pioneering cutting edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too. Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business. This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a People Partner, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. How you'll be contributing to Accurx as a People Partner The People Team is dedicated to building and developing a world class team that will solve one of the biggest challenges of our generation. We're a product-led business that is looking for an experienced People Partner to support the Product & Technology Teams. You will be the dedicated strategic partner to our Product and Technology organisation, which includes our Engineering, IT, Product, Design, User Research, Privacy, and Information Security teams (this is almost half of the overall Accurx team). Reporting to the Head of People, you will play a critical role in aligning people initiatives with the specific priorities of the Product and Technology teams. Your role is to act as a trusted advisor to leaders, managers, and employees within Product and Technology. You will drive the implementation of outcome-driven people practices that foster a high-performing, engaging, and inclusive culture, enabling us to transform how healthcare communicates. Your key areas of responsibility will include performance management, culture and experience, learning and development, talent management, employee relations, and acting as a coach and advisor. What Success Looks Like in This Role Strategic business partnering: You are seen as a proactive and trusted advisor by leadership in the Product and Technology teams, offering data-driven insights to inform their strategies and decisions. Company wide impact: Alongside partnering the Product and Technology teams, you will own people initiatives on the company wide People Roadmap. High-performing teams: The teams you support have a consistently high-performing culture where the Accurx Principles are their default way of operating. Strong team engagement: You understand the key drivers of engagement within Product and Technology and help implement plans that foster a positive and motivating environment. Targeted talent development: You work with managers to identify top ensuring have clear development plans and career pathways within the organisation. Enabled managers: Managers within the Product and Technology teams are equipped with the tools, training, and frameworks to lead with impact, provide meaningful feedback, and drive team performance. Seamless people operations: You ensure people processes and experiences across the employee lifecycle are simple, user-friendly, and effectively implemented within your teams. Inclusive culture: You champion and embed policies and practices that actively foster diversity, equity, and inclusion, contributing to a culture of belonging. Who You Are A collaborative partner: You have previous experience working with tech teams. You excel at building trust and strong relationships at all levels of the organisation, from individual contributors to senior leaders. Driven to help fix communication in healthcare: You think critically about how people practices can support our strategic goals and understand the unique challenges and opportunities within a tech-focused environment. Known for your judgement: You demonstrate strong judgement in decision-making, can assess complex employee situations, weigh risks, and make pragmatic trade-offs that align with our principles and legal requirements. You're a driver: You take initiative to identify areas where you can add value, operate with autonomy, and are a natural problem-solver who sees constraints as opportunities. Experienced across key people-domains: You have a solid foundation in areas like performance management, employee relations, coaching, and talent management. Adaptable, resilient, and move with pace: You thrive in fast-paced, ambiguous environments, remaining calm and focused amid complexity. Data-informed: You use data to understand trends within your client groups, inform your recommendations, and measure the impact of your initiatives. Not afraid to challenge or be challenged: You recognise that strong teams have tough conversations. You're not afraid to challenge the status quo, ask why, and think differently to find the best solutions. Our Principles in Action At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to: Fix healthcare communication ️ Raise the bar Be a driver, not a passenger Succeed together Move with urgency ️ Be relentlessly resourceful ️ Embrace challenge Check them out for more detail here! What We Can Offer We believe in supporting our team to do their best work, and thrive both professionally and personally. £50,000 - £90,000 salary dependent on experience + share options Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch a minimum of 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here. Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more. Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram. Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer. As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process. Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you'd like to ask questions before you apply please email .
Feb 28, 2026
Full time
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a People Partner, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. How you'll be contributing to Accurx as a People Partner The People Team is dedicated to building and developing a world class team that will solve one of the biggest challenges of our generation. We're a product-led business that is looking for an experienced People Partner to support the Product & Technology Teams. You will be the dedicated strategic partner to our Product and Technology organisation, which includes our Engineering, IT, Product, Design, User Research, Privacy, and Information Security teams (this is almost half of the overall Accurx team). Reporting to the Head of People, you will play a critical role in aligning people initiatives with the specific priorities of the Product and Technology teams. Your role is to act as a trusted advisor to leaders, managers, and employees within Product and Technology. You will drive the implementation of outcome-driven people practices that foster a high-performing, engaging, and inclusive culture, enabling us to transform how healthcare communicates. Your key areas of responsibility will include performance management, culture and experience, learning and development, talent management, employee relations, and acting as a coach and advisor. What Success Looks Like in This Role Strategic business partnering: You are seen as a proactive and trusted advisor by leadership in the Product and Technology teams, offering data-driven insights to inform their strategies and decisions. Company wide impact: Alongside partnering the Product and Technology teams, you will own people initiatives on the company wide People Roadmap. High-performing teams: The teams you support have a consistently high-performing culture where the Accurx Principles are their default way of operating. Strong team engagement: You understand the key drivers of engagement within Product and Technology and help implement plans that foster a positive and motivating environment. Targeted talent development: You work with managers to identify top ensuring have clear development plans and career pathways within the organisation. Enabled managers: Managers within the Product and Technology teams are equipped with the tools, training, and frameworks to lead with impact, provide meaningful feedback, and drive team performance. Seamless people operations: You ensure people processes and experiences across the employee lifecycle are simple, user-friendly, and effectively implemented within your teams. Inclusive culture: You champion and embed policies and practices that actively foster diversity, equity, and inclusion, contributing to a culture of belonging. Who You Are A collaborative partner: You have previous experience working with tech teams. You excel at building trust and strong relationships at all levels of the organisation, from individual contributors to senior leaders. Driven to help fix communication in healthcare: You think critically about how people practices can support our strategic goals and understand the unique challenges and opportunities within a tech-focused environment. Known for your judgement: You demonstrate strong judgement in decision-making, can assess complex employee situations, weigh risks, and make pragmatic trade-offs that align with our principles and legal requirements. You're a driver: You take initiative to identify areas where you can add value, operate with autonomy, and are a natural problem-solver who sees constraints as opportunities. Experienced across key people-domains: You have a solid foundation in areas like performance management, employee relations, coaching, and talent management. Adaptable, resilient, and move with pace: You thrive in fast-paced, ambiguous environments, remaining calm and focused amid complexity. Data-informed: You use data to understand trends within your client groups, inform your recommendations, and measure the impact of your initiatives. Not afraid to challenge or be challenged: You recognise that strong teams have tough conversations. You're not afraid to challenge the status quo, ask why, and think differently to find the best solutions. Our Principles in Action At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to: Fix healthcare communication ️ Raise the bar Be a driver, not a passenger Succeed together Move with urgency ️ Be relentlessly resourceful ️ Embrace challenge Check them out for more detail here! What We Can Offer We believe in supporting our team to do their best work, and thrive both professionally and personally. £50,000 - £90,000 salary dependent on experience + share options Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch a minimum of 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here. Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more. Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram. Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer. As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process. Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you'd like to ask questions before you apply please email .
Head of Software Engineering My client, a forward-thinking financial company, is seeking a visionary Head of Software Engineering to lead and evolve their engineering function. This is a unique opportunity to join a purpose-driven organisation making a genuine impact on people's lives through accessible and inclusive financial solutions. If you're a strategic and hands-on tech leader ready to drive innovation, challenge the status quo, and shape the future of digital platforms, this role could be your perfect fit. The Role: Head of Software Engineering As Head of Engineering, you ll take ownership of the engineering function shaping the technical vision, leading high-performing teams, and ensuring the delivery of secure, scalable, and high-quality digital solutions. This role reports directly to the CEO and will see you working closely with the wider leadership team. Your input will be instrumental in transforming ideas into robust technology, driving performance, and fostering a culture of technical excellence. Key Responsibilities Leadership & Strategy Lead and develop a talented team of engineers with a focus on growth, inclusion, and ownership. Define and deliver a forward-looking engineering roadmap aligned with business goals. Champion a culture of collaboration, learning, and continuous improvement. Technology Delivery Oversee the design and development of scalable and secure digital products. Implement best-in-class Agile, DevOps, and software delivery practices. Own the full software development lifecycle from planning to deployment. Collaboration & Communication Partner with Product, Operations, and Executive teams to align technical strategy with company vision. Translate business needs into innovative, practical engineering solutions. Governance & Risk Ensure compliance with regulatory, security, and operational standards. Proactively manage technical risks and drive architectural decisions. Innovation & Technical Excellence Stay ahead of emerging technologies and recommend tools or frameworks that improve efficiency and product quality. Uphold coding standards and promote engineering best practices. What We re Looking For We re looking for a dynamic and experienced engineering leader who thrives in fast-paced, evolving environments. You ll bring: Proven leadership experience in software engineering teams (ideally within a regulated or financial context). A strong grasp of Agile methodologies, modern DevOps practices, and scalable architecture. Hands-on technical background with solid software development experience. Exceptional communication skills and the confidence to challenge senior stakeholders when needed. A passion for building inclusive, customer-focused technology solutions. Interested? Click Apply Now!
Feb 28, 2026
Full time
Head of Software Engineering My client, a forward-thinking financial company, is seeking a visionary Head of Software Engineering to lead and evolve their engineering function. This is a unique opportunity to join a purpose-driven organisation making a genuine impact on people's lives through accessible and inclusive financial solutions. If you're a strategic and hands-on tech leader ready to drive innovation, challenge the status quo, and shape the future of digital platforms, this role could be your perfect fit. The Role: Head of Software Engineering As Head of Engineering, you ll take ownership of the engineering function shaping the technical vision, leading high-performing teams, and ensuring the delivery of secure, scalable, and high-quality digital solutions. This role reports directly to the CEO and will see you working closely with the wider leadership team. Your input will be instrumental in transforming ideas into robust technology, driving performance, and fostering a culture of technical excellence. Key Responsibilities Leadership & Strategy Lead and develop a talented team of engineers with a focus on growth, inclusion, and ownership. Define and deliver a forward-looking engineering roadmap aligned with business goals. Champion a culture of collaboration, learning, and continuous improvement. Technology Delivery Oversee the design and development of scalable and secure digital products. Implement best-in-class Agile, DevOps, and software delivery practices. Own the full software development lifecycle from planning to deployment. Collaboration & Communication Partner with Product, Operations, and Executive teams to align technical strategy with company vision. Translate business needs into innovative, practical engineering solutions. Governance & Risk Ensure compliance with regulatory, security, and operational standards. Proactively manage technical risks and drive architectural decisions. Innovation & Technical Excellence Stay ahead of emerging technologies and recommend tools or frameworks that improve efficiency and product quality. Uphold coding standards and promote engineering best practices. What We re Looking For We re looking for a dynamic and experienced engineering leader who thrives in fast-paced, evolving environments. You ll bring: Proven leadership experience in software engineering teams (ideally within a regulated or financial context). A strong grasp of Agile methodologies, modern DevOps practices, and scalable architecture. Hands-on technical background with solid software development experience. Exceptional communication skills and the confidence to challenge senior stakeholders when needed. A passion for building inclusive, customer-focused technology solutions. Interested? Click Apply Now!
Estimator Chesterfield Salary: Circa £40,000 DOE + Benefits Inspire Resourcing are proud to be recruiting an Estimator on behalf of our client in Chesterfield. This is a fantastic opportunity to join a market-leading, well-established business that offers genuine career development, exciting projects, and the chance to make a real impact. Why This Role Stands Out Competitive salary around £40K, with scope for progression Work with a respected industry leader in Civil Engineering & Construction Be part of a collaborative team where your expertise directly shapes project success Career development opportunities with ongoing training and support A role that combines technical skill with strategic influence What You ll Be Doing Evaluate tender opportunities to ensure alignment with business capabilities and risk profile Prepare accurate tender prices and produce high-quality bids Manage tenders and client relationships, ensuring timely responses and adherence to deadlines Collaborate with finance and operations to refine cost estimation processes Seek feedback to continuously improve estimating accuracy and efficiency Identify and implement cost-saving initiatives for both clients and the company Provide clear handovers to operations teams to ensure seamless project delivery Communicate key assumptions to the commercial department for inclusion in contracts What We re Looking For Previous commercial experience in Civil Engineering or Construction Strong interpersonal and communication skills Ability to work under pressure and meet deadlines A proactive mindset with a focus on continuous improvement This is more than just an estimating role it s a chance to shape winning bids, influence project outcomes, and grow your career in a thriving Chesterfield based business.
Feb 28, 2026
Full time
Estimator Chesterfield Salary: Circa £40,000 DOE + Benefits Inspire Resourcing are proud to be recruiting an Estimator on behalf of our client in Chesterfield. This is a fantastic opportunity to join a market-leading, well-established business that offers genuine career development, exciting projects, and the chance to make a real impact. Why This Role Stands Out Competitive salary around £40K, with scope for progression Work with a respected industry leader in Civil Engineering & Construction Be part of a collaborative team where your expertise directly shapes project success Career development opportunities with ongoing training and support A role that combines technical skill with strategic influence What You ll Be Doing Evaluate tender opportunities to ensure alignment with business capabilities and risk profile Prepare accurate tender prices and produce high-quality bids Manage tenders and client relationships, ensuring timely responses and adherence to deadlines Collaborate with finance and operations to refine cost estimation processes Seek feedback to continuously improve estimating accuracy and efficiency Identify and implement cost-saving initiatives for both clients and the company Provide clear handovers to operations teams to ensure seamless project delivery Communicate key assumptions to the commercial department for inclusion in contracts What We re Looking For Previous commercial experience in Civil Engineering or Construction Strong interpersonal and communication skills Ability to work under pressure and meet deadlines A proactive mindset with a focus on continuous improvement This is more than just an estimating role it s a chance to shape winning bids, influence project outcomes, and grow your career in a thriving Chesterfield based business.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a General Counsel & Head of Legal Operations (AI-First) in UK. This role offers a unique opportunity to design and lead a global, AI-augmented legal and tax function for a fast-growing SaaS platform. You will architect systems and workflows that allow the company to execute multiple acquisitions per year efficiently, manage complex cross-border operations, and maintain regulatory compliance across multiple jurisdictions. Acting as the first legal hire, you will blend strategic counsel with operational leadership, leveraging AI tools to streamline due diligence, contract management, tax research, and internal governance. You will collaborate with finance, HR, and executive teams, building a high-leverage legal function that scales with the company. The position offers high autonomy, direct impact on growth initiatives, and the chance to create the blueprint for a world-class AI-first legal organization. Accountabilities Lead the legal lifecycle of multiple annual acquisitions, managing contracts, SPAs, and coordination with local counsel across Europe and North America Design and implement AI-driven due diligence processes to analyze SaaS contracts and mitigate risks efficiently Oversee strategic tax structuring using AI-augmented research on cross-border treaties, transfer pricing, and permanent establishment considerations Manage global debt and capital facilities, ensuring compliance with covenants and maintaining strong lender relationships Build and maintain internal AI tools for self-serve governance, covering HR compliance, NDAs, and SARs Act as a sophisticated buyer of outside counsel, ensuring high-quality human oversight while optimising costs Oversee compliance for a distributed workforce across multiple jurisdictions, including contractors, employees, and EOR arrangements Requirements JD/LLM with 6-10 years of experience in top-tier Private Equity, M&A, or corporate law practice Proven ability to lead complex cross-border M&A transactions and global legal operations Deep understanding of international tax frameworks and the ability to apply AI tools for tax structuring Expertise in building AI-enabled legal workflows, no-code legal automation, and CLM systems Strong operational mindset with a focus on deal velocity and quantifiable risk management Excellent leadership, mentoring, and collaboration skills for managing small, high-impact legal teams Comfort operating in a fast-paced, remote-first environment with minimal bureaucracy and high autonomy Benefits Competitive compensation with participation in global SAR programs Fully remote with ultimate flexibility in working hours and location Autonomy to design legal operations and implement cutting-edge AI tools Minimal bureaucracy and high-trust, high-impact environment Opportunities for professional development and collaboration within a global SaaS network Flexible time off and culture supporting work-life balance Chance to be the first legal hire, shaping the strategy and tech stack of the legal function Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 28, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a General Counsel & Head of Legal Operations (AI-First) in UK. This role offers a unique opportunity to design and lead a global, AI-augmented legal and tax function for a fast-growing SaaS platform. You will architect systems and workflows that allow the company to execute multiple acquisitions per year efficiently, manage complex cross-border operations, and maintain regulatory compliance across multiple jurisdictions. Acting as the first legal hire, you will blend strategic counsel with operational leadership, leveraging AI tools to streamline due diligence, contract management, tax research, and internal governance. You will collaborate with finance, HR, and executive teams, building a high-leverage legal function that scales with the company. The position offers high autonomy, direct impact on growth initiatives, and the chance to create the blueprint for a world-class AI-first legal organization. Accountabilities Lead the legal lifecycle of multiple annual acquisitions, managing contracts, SPAs, and coordination with local counsel across Europe and North America Design and implement AI-driven due diligence processes to analyze SaaS contracts and mitigate risks efficiently Oversee strategic tax structuring using AI-augmented research on cross-border treaties, transfer pricing, and permanent establishment considerations Manage global debt and capital facilities, ensuring compliance with covenants and maintaining strong lender relationships Build and maintain internal AI tools for self-serve governance, covering HR compliance, NDAs, and SARs Act as a sophisticated buyer of outside counsel, ensuring high-quality human oversight while optimising costs Oversee compliance for a distributed workforce across multiple jurisdictions, including contractors, employees, and EOR arrangements Requirements JD/LLM with 6-10 years of experience in top-tier Private Equity, M&A, or corporate law practice Proven ability to lead complex cross-border M&A transactions and global legal operations Deep understanding of international tax frameworks and the ability to apply AI tools for tax structuring Expertise in building AI-enabled legal workflows, no-code legal automation, and CLM systems Strong operational mindset with a focus on deal velocity and quantifiable risk management Excellent leadership, mentoring, and collaboration skills for managing small, high-impact legal teams Comfort operating in a fast-paced, remote-first environment with minimal bureaucracy and high autonomy Benefits Competitive compensation with participation in global SAR programs Fully remote with ultimate flexibility in working hours and location Autonomy to design legal operations and implement cutting-edge AI tools Minimal bureaucracy and high-trust, high-impact environment Opportunities for professional development and collaboration within a global SaaS network Flexible time off and culture supporting work-life balance Chance to be the first legal hire, shaping the strategy and tech stack of the legal function Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Role: Senior Product Manager (IC) Location: London HQ (Oval) Hybrid (3 days in office) Type: Full-time Our vision Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a child's chances and, at scale, a nation's trajectory. Yet too much of our education system's time, money and talent are lost to inefficiency. At Zen Educate we're changing that through technology: helping schools save millions in tight times, helping educators find work that rewards their skills and fits their lives, and building a better-educated society that invests its best in every child. That outcome (the right educator, in the right classroom, at the right time, everywhere) is our product. The software, tools, systems, processes, and people are how we make it happen. Hi, I'm Dan Cohen I'm the Chief Product Officer here at Zen Educate. We've already helped schools save over £30 million so far. That feels great, but honestly it just shows what's possible when the system works better and we have a long way to go! Now we're scaling fast in the UK and US, and the next chapter is about building the machine that keeps delivering that outcome at scale. To do that, we're looking for a Senior Product Manager who's outcome-obsessed, data-savvy and happy being in the messy middle where product, people and process meet. This isn't a people-management role, although it will require a great deal of leadership. It's an individual contributor role for a savvy Product Operator who still loves building: defining problems, finding leverage and turning ambiguity into momentum. If you like figuring things out, getting teams moving and seeing your work directly improve real people's lives, you'll enjoy this. What "product" means here At Zen, "product" doesn't stop at the software. The software is one part of a much bigger system that connects schools, teachers, data and processes. Sometimes the right answer is a feature. Sometimes it's an operational tweak, a better metric or a mindset shift that changes how people work. You'll care more about the outcome than about what shape the solution takes. What you'll be doing Frame real problems and find the shortest path to proving or disproving them Combine qualitative insight with quantitative data to guide priorities Work closely with design, engineering and ops to ship, learn and repeat Define success metrics that link to business outcomes Keep improving how we do product at Zen through better tools, habits and feedback loops You'll be in the thick of it: shaping, testing, talking to users, untangling blockers and helping the team focus on what moves the needle. The kind of PM we're looking for The kind who's calm in the chaos and curious in the unknown. You're a natural mediator who can hold multiple perspectives, keep your head when others are flapping, and help a team find alignment without fuss. You know when to lead and when to let others run with it. You're also a restless learner. You collect ideas and frameworks for fun. You're at your best when something is fuzzy and needs shaping into something testable. You get itchy when there's too much uncertainty and have a near-compulsive need to turn ambiguity into action. Once it's clear enough, you move fast. You're probably happiest when you're learning, shipping and seeing tangible change. The experience we think helps There's no single route, but it'll help if you have: 5-8 years building and scaling digital products or systems with measurable impact in a marketplace business, and for extra credit, in EdTech or adjacent verticals Experience running discovery, experiments and delivery end-to-end Comfort working with data (spreadsheets, dashboards, SQL if needed) Strong collaboration with engineers, designers and operations Evidence of making complex systems simple and usable What you'll get Work that directly improves children's futures Competitive salary and stock options 25 days holiday plus bank holidays Health and life insurance Cycle to Work and Electric Vehicle schemes Coaching and development support A culture that values clarity, pace and sustainability alongside human kindness and understanding How we hire We keep it simple: Intro chat - a real conversation, not a quiz Product deep dive - how you think, what you've built, what you've learned Competency and behavioural based interview Task and meet the team! We'll tell you what's great, what's still messy and where you'll have an impact. We expect you to do the same. If you're excited by the idea of building the machine that gets the right educator into the right classroom at the right time, let's talk. Diversity & inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives, just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Feb 28, 2026
Full time
Role: Senior Product Manager (IC) Location: London HQ (Oval) Hybrid (3 days in office) Type: Full-time Our vision Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a child's chances and, at scale, a nation's trajectory. Yet too much of our education system's time, money and talent are lost to inefficiency. At Zen Educate we're changing that through technology: helping schools save millions in tight times, helping educators find work that rewards their skills and fits their lives, and building a better-educated society that invests its best in every child. That outcome (the right educator, in the right classroom, at the right time, everywhere) is our product. The software, tools, systems, processes, and people are how we make it happen. Hi, I'm Dan Cohen I'm the Chief Product Officer here at Zen Educate. We've already helped schools save over £30 million so far. That feels great, but honestly it just shows what's possible when the system works better and we have a long way to go! Now we're scaling fast in the UK and US, and the next chapter is about building the machine that keeps delivering that outcome at scale. To do that, we're looking for a Senior Product Manager who's outcome-obsessed, data-savvy and happy being in the messy middle where product, people and process meet. This isn't a people-management role, although it will require a great deal of leadership. It's an individual contributor role for a savvy Product Operator who still loves building: defining problems, finding leverage and turning ambiguity into momentum. If you like figuring things out, getting teams moving and seeing your work directly improve real people's lives, you'll enjoy this. What "product" means here At Zen, "product" doesn't stop at the software. The software is one part of a much bigger system that connects schools, teachers, data and processes. Sometimes the right answer is a feature. Sometimes it's an operational tweak, a better metric or a mindset shift that changes how people work. You'll care more about the outcome than about what shape the solution takes. What you'll be doing Frame real problems and find the shortest path to proving or disproving them Combine qualitative insight with quantitative data to guide priorities Work closely with design, engineering and ops to ship, learn and repeat Define success metrics that link to business outcomes Keep improving how we do product at Zen through better tools, habits and feedback loops You'll be in the thick of it: shaping, testing, talking to users, untangling blockers and helping the team focus on what moves the needle. The kind of PM we're looking for The kind who's calm in the chaos and curious in the unknown. You're a natural mediator who can hold multiple perspectives, keep your head when others are flapping, and help a team find alignment without fuss. You know when to lead and when to let others run with it. You're also a restless learner. You collect ideas and frameworks for fun. You're at your best when something is fuzzy and needs shaping into something testable. You get itchy when there's too much uncertainty and have a near-compulsive need to turn ambiguity into action. Once it's clear enough, you move fast. You're probably happiest when you're learning, shipping and seeing tangible change. The experience we think helps There's no single route, but it'll help if you have: 5-8 years building and scaling digital products or systems with measurable impact in a marketplace business, and for extra credit, in EdTech or adjacent verticals Experience running discovery, experiments and delivery end-to-end Comfort working with data (spreadsheets, dashboards, SQL if needed) Strong collaboration with engineers, designers and operations Evidence of making complex systems simple and usable What you'll get Work that directly improves children's futures Competitive salary and stock options 25 days holiday plus bank holidays Health and life insurance Cycle to Work and Electric Vehicle schemes Coaching and development support A culture that values clarity, pace and sustainability alongside human kindness and understanding How we hire We keep it simple: Intro chat - a real conversation, not a quiz Product deep dive - how you think, what you've built, what you've learned Competency and behavioural based interview Task and meet the team! We'll tell you what's great, what's still messy and where you'll have an impact. We expect you to do the same. If you're excited by the idea of building the machine that gets the right educator into the right classroom at the right time, let's talk. Diversity & inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives, just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
A recruitment consultancy is seeking a Managing Director to lead manufacturing operations in South Wales. The successful candidate will define business strategy, oversee daily operations, and drive growth through strong supplier partnerships. With a strong background in manufacturing and supply chain, this role demands senior-level leadership experience and effective communication skills. If you're ready to make a significant impact and lead a motivated team, we encourage you to apply.
Feb 28, 2026
Full time
A recruitment consultancy is seeking a Managing Director to lead manufacturing operations in South Wales. The successful candidate will define business strategy, oversee daily operations, and drive growth through strong supplier partnerships. With a strong background in manufacturing and supply chain, this role demands senior-level leadership experience and effective communication skills. If you're ready to make a significant impact and lead a motivated team, we encourage you to apply.
Major Recruitment have a rare opportunity for an experienced Production Operative/Covering Team Leader to join our client's team in Hapton, Burnley. Our client, a global leader in the production of adhesives, sealants, and chemical products for the construction industry, is renowned for its innovation, quality, and sustainability. They are expanding rapidly and moving to a larger, state-of-the-art site close by, creating excellent opportunities for career progression. The role will be to join their Powder Plant team. This role offers long-term stability, competitive pay, and the chance to grow with the business as operations expand. What's on Offer Competitive pay of 14.43 per hour 1,500 annual bonus Standard hours: 08:00 - 17:00 (42.5 hours per week paid for - 31,890 plus bonus) Genuine career progression opportunities as the team grows and moves to a larger site Permanent secure role Immediate starts available for the right person Full training and development support A supportive, professional team environment This is a great opportunity for an experienced production professional or team lead looking to take the next step in their career and grow with a global, innovative company. The Role As part of the Powder Plant production team, you will support the Powder Plant Team Leader, Senior Production Controller, and Operations Manager to ensure smooth, safe, and high-quality production. Key responsibilities include: Loading powder mixing equipment with accurately weighed raw materials Monitoring production machinery and processes Unloading, palletising, and shrink-wrapping finished goods Operating FLT to move raw materials, packaging, and finished products Loading and unloading vehicle deliveries Picking, weighing, and performing routine machine checks Maintaining excellent housekeeping and safety standards Leading and coordinating a small team when required Supporting daily production targets and quality objectives Please note this role involves mixing cement on site, it isn't the cleanest environment and therefore PPE is required such as a mask. About You We are looking for a hardworking, committed, and proactive individual with the drive to progress as the business grows. You will ideally have: Strong knowledge of health, safety, and quality control regulations The ability to lead, motivate, and support a small team Excellent communication, numeracy, and written skills A reliable, enthusiastic, and flexible approach Confidence to follow instructions and take responsibility A strong focus on quality, safety, and continuous improvement FLT licences are advantageous but full on-the-job training will be provided. Experience with similar products and packaging is desirable. If you are interested in this role please apply with an updated CV. If shortlisted, we'll be in touch within 2 working days. INDMG
Feb 28, 2026
Full time
Major Recruitment have a rare opportunity for an experienced Production Operative/Covering Team Leader to join our client's team in Hapton, Burnley. Our client, a global leader in the production of adhesives, sealants, and chemical products for the construction industry, is renowned for its innovation, quality, and sustainability. They are expanding rapidly and moving to a larger, state-of-the-art site close by, creating excellent opportunities for career progression. The role will be to join their Powder Plant team. This role offers long-term stability, competitive pay, and the chance to grow with the business as operations expand. What's on Offer Competitive pay of 14.43 per hour 1,500 annual bonus Standard hours: 08:00 - 17:00 (42.5 hours per week paid for - 31,890 plus bonus) Genuine career progression opportunities as the team grows and moves to a larger site Permanent secure role Immediate starts available for the right person Full training and development support A supportive, professional team environment This is a great opportunity for an experienced production professional or team lead looking to take the next step in their career and grow with a global, innovative company. The Role As part of the Powder Plant production team, you will support the Powder Plant Team Leader, Senior Production Controller, and Operations Manager to ensure smooth, safe, and high-quality production. Key responsibilities include: Loading powder mixing equipment with accurately weighed raw materials Monitoring production machinery and processes Unloading, palletising, and shrink-wrapping finished goods Operating FLT to move raw materials, packaging, and finished products Loading and unloading vehicle deliveries Picking, weighing, and performing routine machine checks Maintaining excellent housekeeping and safety standards Leading and coordinating a small team when required Supporting daily production targets and quality objectives Please note this role involves mixing cement on site, it isn't the cleanest environment and therefore PPE is required such as a mask. About You We are looking for a hardworking, committed, and proactive individual with the drive to progress as the business grows. You will ideally have: Strong knowledge of health, safety, and quality control regulations The ability to lead, motivate, and support a small team Excellent communication, numeracy, and written skills A reliable, enthusiastic, and flexible approach Confidence to follow instructions and take responsibility A strong focus on quality, safety, and continuous improvement FLT licences are advantageous but full on-the-job training will be provided. Experience with similar products and packaging is desirable. If you are interested in this role please apply with an updated CV. If shortlisted, we'll be in touch within 2 working days. INDMG
Springhill Hospice is expanding its retail operation - and we're looking for an inspiring Retail Area Manager to join us at this exciting time of growth. This brand new role has been created to support our expanding portfolio of shops and to help maximise the vital income that funds our specialist care. As Retail Area Manager, you'll lead and support our Shop Managers and E Commerce Manager, ensuring each site delivers excellent customer service and meets income targets. You'll oversee day to day operations, monitor performance, plan rotas, and help maintain high standards across merchandising, compliance and health and safety. You'll also play a key role in developing our staff and volunteers through coaching, training and positive leadership. For more information or an informal discussion, please contact Kate Butterworth, Retail Development Manager on . Desired skills and experience Oversee the day to day management of our retail portfolio. Work with the Retail Development Manager to ensure that Springhill's retail operation runs seamlessly to maximise the financial contribution to support the work of the Hospice. Comply with standards, procedures and delivering excellent customer service to our customers, donors and workforce. Additional information For more information or an informal discussion please contact Kate Butterworth Head of Income Generation and Marketing on or email Closing date: Thursday 12th March 2026 Key information Location: Wider Rochdale area Salary: £29,767 - £32,825 per annum (Band 5a) Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification. Please also complete our Equal Opportunities Form and return with your CV and Cover Letter. This allows us to see if there are any unfair barriers to becoming a Springhill Hospice employee and whether there are any changes that we could make to encourage a more diverse field of applicants to apply. You can select 'prefer not to say' to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel. If you require any assistance regarding the application process, please telephone the HR Team, on or email We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please note that a DBS check will be undertaken as part of our pre employment checks for the successful candidate. We're happy to answer any questions you have
Feb 28, 2026
Full time
Springhill Hospice is expanding its retail operation - and we're looking for an inspiring Retail Area Manager to join us at this exciting time of growth. This brand new role has been created to support our expanding portfolio of shops and to help maximise the vital income that funds our specialist care. As Retail Area Manager, you'll lead and support our Shop Managers and E Commerce Manager, ensuring each site delivers excellent customer service and meets income targets. You'll oversee day to day operations, monitor performance, plan rotas, and help maintain high standards across merchandising, compliance and health and safety. You'll also play a key role in developing our staff and volunteers through coaching, training and positive leadership. For more information or an informal discussion, please contact Kate Butterworth, Retail Development Manager on . Desired skills and experience Oversee the day to day management of our retail portfolio. Work with the Retail Development Manager to ensure that Springhill's retail operation runs seamlessly to maximise the financial contribution to support the work of the Hospice. Comply with standards, procedures and delivering excellent customer service to our customers, donors and workforce. Additional information For more information or an informal discussion please contact Kate Butterworth Head of Income Generation and Marketing on or email Closing date: Thursday 12th March 2026 Key information Location: Wider Rochdale area Salary: £29,767 - £32,825 per annum (Band 5a) Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification. Please also complete our Equal Opportunities Form and return with your CV and Cover Letter. This allows us to see if there are any unfair barriers to becoming a Springhill Hospice employee and whether there are any changes that we could make to encourage a more diverse field of applicants to apply. You can select 'prefer not to say' to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel. If you require any assistance regarding the application process, please telephone the HR Team, on or email We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please note that a DBS check will be undertaken as part of our pre employment checks for the successful candidate. We're happy to answer any questions you have
An established MEP contractor in North East London is looking for an Electrical Project Manager to take the reins on project delivery and play a central role in the company's next chapter. The mechanical and electrical contracting sector across London continues to see sustained demand, particularly within higher education and commercial environments where ageing building services infrastructure requires constant upgrade, maintenance, and replacement. For experienced electrical professionals who want more than just another PM role, this position offers something rare: the chance to step into a business where your work directly shapes operations, client relationships, and long-term growth. About the Company This respected MEP contracting firm has built a strong reputation delivering building services projects across London and the South East. Their client base is anchored in the higher education sector, with long-standing relationships across multiple London universities, alongside commercial and industrial work. The business is NICEIC-approved, holds a track record of quality delivery, and operates from offices in Woodford Green, North East London. As part of an ongoing leadership transition, the Directors are looking to strengthen the senior team with a capable project manager who can take genuine ownership of delivery and grow with the business over the coming years. The Role This Electrical Project Manager position in Woodford Green goes beyond standard project delivery. You will manage commercial and industrial electrical installation projects end to end, while also fulfilling the role of NICEIC Qualified Manager, responsible for liaising directly with the governing body during annual inspections and maintaining the company's accreditation standards. Day to day, the role is approximately 90% office-based with site visits for surveys, client meetings, and inspections as the projects demand. There is scope for occasional working from home. Critically, this is a position for a project manager who wants to step up and run with the opportunity, not someone looking for a quiet final posting before retirement. What the role involves Taking full ownership of electrical installation projects from estimation and pre-construction through to delivery, commissioning, and handover across London and the South East Acting as the company's NICEIC Qualified Manager, ensuring all work meets the required standards and managing the annual inspection process with confidence Collaborating with the Directors on MEP trades estimation, pre-construction planning, and contract review, identifying risks and suggesting modifications where necessary Managing project teams and subcontractors through the full project lifecycle, from initial planning and scheduling through to practical completion and client sign-off Developing detailed project programmes for electrical and building services installation activities, coordinating with mechanical trades and wider project stakeholders Reviewing and approving materials, equipment, and technical submissions for electrical systems to ensure compliance with current regulations and client specifications Building and maintaining strong client relationships, particularly within the higher education sector, to support repeat business and long-term partnerships What you will need Recognised electrical qualifications such as City and Guilds, NVQ Level 3, BTEC Level 3, HNC, or equivalent, with a building services or electrical bias Current 18th Edition BS 7671 wiring regulations certification and the ability to act as NICEIC Qualified Manager, handling inspections and compliance requirements Proven experience managing electrical installation projects within commercial, industrial, or institutional environments, with education sector exposure being particularly valuable Confidence managing multiple subcontractors across small to medium-sized projects, with strong organisational and scheduling abilities Commercial awareness with experience contributing to estimation, contract review, and cost management on MEP projects Strong digital skills and the ability to build lasting client relationships through clear communication and consistent delivery The ability to work with autonomy, make sound decisions under pressure, and take ownership of outcomes without requiring constant supervision Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What is on offer A competitive salary of 60,000 for a capable project manager ready to make an impact from day one A genuine career progression pathway, with the potential to grow into a senior operational or general management role as part of the company's long-term leadership transition An office-based role in Woodford Green with flexibility for working from home and site visits across London and the South East The chance to work closely with the Directors and have real influence over how the business operates and grows A varied project portfolio spanning universities, commercial buildings, and institutional clients across the capital A straightforward, no-nonsense working culture within a tight-knit team that values technical competence and getting the job done properly Why Building Services and MEP? The building services and MEP sector is one of the most secure and rewarding areas of UK construction. Regulatory tightening, net-zero targets, and the sheer volume of ageing electrical infrastructure across London's educational and commercial estate mean that qualified electrical professionals with project management capability are in sustained demand. For those working in Electrical Project Manager roles in London and the wider South East, salaries remain competitive and career mobility is strong. Professionals who combine genuine electrical knowledge with project leadership and client management skills will find themselves well positioned for years to come, particularly within specialist MEP contractors where their expertise is valued and their contribution is visible. This Electrical Project Manager opportunity in Woodford Green is presented by The OHUB UK, connecting ambitious professionals with career-defining roles across construction and building services.
Feb 28, 2026
Full time
An established MEP contractor in North East London is looking for an Electrical Project Manager to take the reins on project delivery and play a central role in the company's next chapter. The mechanical and electrical contracting sector across London continues to see sustained demand, particularly within higher education and commercial environments where ageing building services infrastructure requires constant upgrade, maintenance, and replacement. For experienced electrical professionals who want more than just another PM role, this position offers something rare: the chance to step into a business where your work directly shapes operations, client relationships, and long-term growth. About the Company This respected MEP contracting firm has built a strong reputation delivering building services projects across London and the South East. Their client base is anchored in the higher education sector, with long-standing relationships across multiple London universities, alongside commercial and industrial work. The business is NICEIC-approved, holds a track record of quality delivery, and operates from offices in Woodford Green, North East London. As part of an ongoing leadership transition, the Directors are looking to strengthen the senior team with a capable project manager who can take genuine ownership of delivery and grow with the business over the coming years. The Role This Electrical Project Manager position in Woodford Green goes beyond standard project delivery. You will manage commercial and industrial electrical installation projects end to end, while also fulfilling the role of NICEIC Qualified Manager, responsible for liaising directly with the governing body during annual inspections and maintaining the company's accreditation standards. Day to day, the role is approximately 90% office-based with site visits for surveys, client meetings, and inspections as the projects demand. There is scope for occasional working from home. Critically, this is a position for a project manager who wants to step up and run with the opportunity, not someone looking for a quiet final posting before retirement. What the role involves Taking full ownership of electrical installation projects from estimation and pre-construction through to delivery, commissioning, and handover across London and the South East Acting as the company's NICEIC Qualified Manager, ensuring all work meets the required standards and managing the annual inspection process with confidence Collaborating with the Directors on MEP trades estimation, pre-construction planning, and contract review, identifying risks and suggesting modifications where necessary Managing project teams and subcontractors through the full project lifecycle, from initial planning and scheduling through to practical completion and client sign-off Developing detailed project programmes for electrical and building services installation activities, coordinating with mechanical trades and wider project stakeholders Reviewing and approving materials, equipment, and technical submissions for electrical systems to ensure compliance with current regulations and client specifications Building and maintaining strong client relationships, particularly within the higher education sector, to support repeat business and long-term partnerships What you will need Recognised electrical qualifications such as City and Guilds, NVQ Level 3, BTEC Level 3, HNC, or equivalent, with a building services or electrical bias Current 18th Edition BS 7671 wiring regulations certification and the ability to act as NICEIC Qualified Manager, handling inspections and compliance requirements Proven experience managing electrical installation projects within commercial, industrial, or institutional environments, with education sector exposure being particularly valuable Confidence managing multiple subcontractors across small to medium-sized projects, with strong organisational and scheduling abilities Commercial awareness with experience contributing to estimation, contract review, and cost management on MEP projects Strong digital skills and the ability to build lasting client relationships through clear communication and consistent delivery The ability to work with autonomy, make sound decisions under pressure, and take ownership of outcomes without requiring constant supervision Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What is on offer A competitive salary of 60,000 for a capable project manager ready to make an impact from day one A genuine career progression pathway, with the potential to grow into a senior operational or general management role as part of the company's long-term leadership transition An office-based role in Woodford Green with flexibility for working from home and site visits across London and the South East The chance to work closely with the Directors and have real influence over how the business operates and grows A varied project portfolio spanning universities, commercial buildings, and institutional clients across the capital A straightforward, no-nonsense working culture within a tight-knit team that values technical competence and getting the job done properly Why Building Services and MEP? The building services and MEP sector is one of the most secure and rewarding areas of UK construction. Regulatory tightening, net-zero targets, and the sheer volume of ageing electrical infrastructure across London's educational and commercial estate mean that qualified electrical professionals with project management capability are in sustained demand. For those working in Electrical Project Manager roles in London and the wider South East, salaries remain competitive and career mobility is strong. Professionals who combine genuine electrical knowledge with project leadership and client management skills will find themselves well positioned for years to come, particularly within specialist MEP contractors where their expertise is valued and their contribution is visible. This Electrical Project Manager opportunity in Woodford Green is presented by The OHUB UK, connecting ambitious professionals with career-defining roles across construction and building services.
Description We're seeking a proactive and detail-oriented Cyber Defence Schedule Manager to join our Cyber Defence Security Assurance team at WTW. In this role, you'll be supporting the seamless global operations by managing and optimizing numerous shift schedules across our Cyber Defence teams, including 24 x Security Operations and Emergency On-Call schedules. This is a remote opportunity, with an initial requirement to travel to the London office for training. Responsibilities Own and maintain multiple shift schedules, including emergency on-call rotations, for globally distributed Cyber Defence teams. Navigate complexity by managing schedules across multiple time zones and ensuring senior leadership has clear, centralized visibility. Ensure accuracy in real time, proactively resolving conflicts and addressing resourcing gaps during holidays or emergencies. Collaborate confidently with team members and stakeholders across Cyber Defence to keep schedules efficient and transparent. Design, implement, and communicate streamlined scheduling processes that enable accurate reporting and centralized management across all shifts. Qualifications What you'll bring Experience in resource planning, bookings management, shift scheduling, ideally across different time zones. Strong attention to detail, problem-solving skills, and the ability to anticipate and resolve scheduling challenges. Excellent communication skills to work effectively with global technical teams. A desire to grow your expertise in Cyber Security while contributing to a high-performing, globally distributed team. Personal Attributes Organized and methodical - thrives on structure and accuracy Proactive and adaptable - anticipates challenges and adjusts quickly Collaborative and approachable - builds strong relationships across diverse teams Resilient under pressure - stays calm and effective during urgent scheduling changes Tech-savvy and curious - eager to learn and leverage tools that improve efficiency What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 28, 2026
Full time
Description We're seeking a proactive and detail-oriented Cyber Defence Schedule Manager to join our Cyber Defence Security Assurance team at WTW. In this role, you'll be supporting the seamless global operations by managing and optimizing numerous shift schedules across our Cyber Defence teams, including 24 x Security Operations and Emergency On-Call schedules. This is a remote opportunity, with an initial requirement to travel to the London office for training. Responsibilities Own and maintain multiple shift schedules, including emergency on-call rotations, for globally distributed Cyber Defence teams. Navigate complexity by managing schedules across multiple time zones and ensuring senior leadership has clear, centralized visibility. Ensure accuracy in real time, proactively resolving conflicts and addressing resourcing gaps during holidays or emergencies. Collaborate confidently with team members and stakeholders across Cyber Defence to keep schedules efficient and transparent. Design, implement, and communicate streamlined scheduling processes that enable accurate reporting and centralized management across all shifts. Qualifications What you'll bring Experience in resource planning, bookings management, shift scheduling, ideally across different time zones. Strong attention to detail, problem-solving skills, and the ability to anticipate and resolve scheduling challenges. Excellent communication skills to work effectively with global technical teams. A desire to grow your expertise in Cyber Security while contributing to a high-performing, globally distributed team. Personal Attributes Organized and methodical - thrives on structure and accuracy Proactive and adaptable - anticipates challenges and adjusts quickly Collaborative and approachable - builds strong relationships across diverse teams Resilient under pressure - stays calm and effective during urgent scheduling changes Tech-savvy and curious - eager to learn and leverage tools that improve efficiency What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Interim CEO (maternity cover) Together We Learn Salary: £40, 000 - 45,000 per annum Hours: Full Time Location: Finsbury Park, Greater London (Hybrid) Contract: Fixed Term 14 month contract Start Date: 13th April 2026 Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. If you have any questions about applying for this role, please contact Caroline Walker at . Deadline for applications 8th March 2026 (at midnight) For more information or to apply - click on the 'Apply for job' button below
Feb 28, 2026
Full time
Interim CEO (maternity cover) Together We Learn Salary: £40, 000 - 45,000 per annum Hours: Full Time Location: Finsbury Park, Greater London (Hybrid) Contract: Fixed Term 14 month contract Start Date: 13th April 2026 Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. If you have any questions about applying for this role, please contact Caroline Walker at . Deadline for applications 8th March 2026 (at midnight) For more information or to apply - click on the 'Apply for job' button below
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by purpose driven technology. Join our Data & AI Strategy team and be part of the future of AI consulting. We are not just advising clients; we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands on experience in AI development - people who understand the technology and can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLE This role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance to AI sovereignty in enterprise architecture and enabling the AI empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next generation data, analytics and AI platforms - you will lead the architecture and development of scalable, secure and cost efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - you will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud native solutions that unlock agility and performance. We INNOVATE with AI driven data solutions - you will create proof of concepts and minimum viable products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - you will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure as Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - you will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - you will champion user centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - we leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks. As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - training to support your career development and the skills demand within the company, certifications, etc. You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next generation data platforms that power business transformation. We build end to end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise grade data platforms. In this role, you will bring deep expertise in cloud native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data driven success. YOUR PROFILE As a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI, not just through technical delivery but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team that has diverse backgrounds, perspectives and strengths. Key Skills Growth mindset and curiosity - you're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - you have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - you're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - whether through hands on development or strategic project exposure, you can confidently engage with AI concepts and tools. Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Desirable Experience Domain Experience - primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value. Proven track record of applying Agile methodologies and leading cross functional teams to deliver complex data and AI solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE Our team drives business transformation by architecting next generation data and AI platforms that reimagine enterprise operating models, unlock new value streams and embed AI into the core of business strategy. We work across a wide range of industries, delivering outcomes that matter to society. You'll have the freedom to experiment, innovate, and shape your own career path, supported by mentorship from leading experts in data and AI. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to create a positive work life balance . click apply for full job details
Feb 28, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by purpose driven technology. Join our Data & AI Strategy team and be part of the future of AI consulting. We are not just advising clients; we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands on experience in AI development - people who understand the technology and can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLE This role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance to AI sovereignty in enterprise architecture and enabling the AI empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next generation data, analytics and AI platforms - you will lead the architecture and development of scalable, secure and cost efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - you will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud native solutions that unlock agility and performance. We INNOVATE with AI driven data solutions - you will create proof of concepts and minimum viable products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - you will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure as Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - you will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - you will champion user centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - we leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks. As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - training to support your career development and the skills demand within the company, certifications, etc. You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next generation data platforms that power business transformation. We build end to end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise grade data platforms. In this role, you will bring deep expertise in cloud native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data driven success. YOUR PROFILE As a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI, not just through technical delivery but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team that has diverse backgrounds, perspectives and strengths. Key Skills Growth mindset and curiosity - you're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - you have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - you're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - whether through hands on development or strategic project exposure, you can confidently engage with AI concepts and tools. Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Desirable Experience Domain Experience - primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value. Proven track record of applying Agile methodologies and leading cross functional teams to deliver complex data and AI solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE Our team drives business transformation by architecting next generation data and AI platforms that reimagine enterprise operating models, unlock new value streams and embed AI into the core of business strategy. We work across a wide range of industries, delivering outcomes that matter to society. You'll have the freedom to experiment, innovate, and shape your own career path, supported by mentorship from leading experts in data and AI. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to create a positive work life balance . click apply for full job details
Lionsgate Promotes Rahwa Ghebre-Ab to HR Chief, Succeeding Ross Pollack 04.04.2025 - 15:47 / Todd Spangler NY Digital Editor Lionsgate promoted Rahwa Ghebre-Ab, a 10-year company veteran, to executive VP and chief human resources officer effective May 1. She'll take over the role from Ross Pollack, who is retiring after serving as HR chief since June 2014. Ghebre-Ab will oversee global HR operations in the U.S., Canada, the U.K. and India. She will serve on the company's executive management and operating committees, reporting to Lionsgate CEO Jon Feltheimer. Ghebre-Ab joined Lionsgate in August 2014 as head of the studio's employment law group. She served as the employment legal lead on all corporate acquisitions and helped direct legal and employment matters related to Lionsgate's launch of offices in Toronto, Beijing and Mumbai. She also partnered with Lionsgate's HR department on corporate and production response to the COVID pandemic. In 2021, Ghebre-Ab was promoted to become the studio's first chief ethics and legal compliance officer, with the added responsibility of overseeing and further developing the Company's data privacy, ethics and compliance programs. "Rahwa is a rising star who has impressed everyone with her career trajectory and mastery of a wide range of disciplines," Feltheimer said in announcing her promotion. "Her expertise and problem-solving ability make her a great fit for our entrepreneurial culture and a valuable addition to our leadership team." Ghebre-Ab began her career as an employment law litigator at law firm Baker McKenzie in Chicago. She's a graduate of the University of Michigan and the University of Chicago Law School.
Feb 28, 2026
Full time
Lionsgate Promotes Rahwa Ghebre-Ab to HR Chief, Succeeding Ross Pollack 04.04.2025 - 15:47 / Todd Spangler NY Digital Editor Lionsgate promoted Rahwa Ghebre-Ab, a 10-year company veteran, to executive VP and chief human resources officer effective May 1. She'll take over the role from Ross Pollack, who is retiring after serving as HR chief since June 2014. Ghebre-Ab will oversee global HR operations in the U.S., Canada, the U.K. and India. She will serve on the company's executive management and operating committees, reporting to Lionsgate CEO Jon Feltheimer. Ghebre-Ab joined Lionsgate in August 2014 as head of the studio's employment law group. She served as the employment legal lead on all corporate acquisitions and helped direct legal and employment matters related to Lionsgate's launch of offices in Toronto, Beijing and Mumbai. She also partnered with Lionsgate's HR department on corporate and production response to the COVID pandemic. In 2021, Ghebre-Ab was promoted to become the studio's first chief ethics and legal compliance officer, with the added responsibility of overseeing and further developing the Company's data privacy, ethics and compliance programs. "Rahwa is a rising star who has impressed everyone with her career trajectory and mastery of a wide range of disciplines," Feltheimer said in announcing her promotion. "Her expertise and problem-solving ability make her a great fit for our entrepreneurial culture and a valuable addition to our leadership team." Ghebre-Ab began her career as an employment law litigator at law firm Baker McKenzie in Chicago. She's a graduate of the University of Michigan and the University of Chicago Law School.
Newton Maxwell International
Amersham, Buckinghamshire
A growing charity in Amersham is seeking a Head of Charity Operations to lead through an exciting growth phase. This role requires excellent interpersonal, organisational, and management skills to provide strong leadership to the management team. You will oversee operations, manage governance, and ensure the success of supported internships for young adults with special educational needs. If you are passionate about helping others and ready to take on a stimulating role, we encourage you to apply.
Feb 28, 2026
Full time
A growing charity in Amersham is seeking a Head of Charity Operations to lead through an exciting growth phase. This role requires excellent interpersonal, organisational, and management skills to provide strong leadership to the management team. You will oversee operations, manage governance, and ensure the success of supported internships for young adults with special educational needs. If you are passionate about helping others and ready to take on a stimulating role, we encourage you to apply.
Chief Operating Officer Job in UK 2026 University of Bath Chief Operating Officer Job in UK 2026 University of Bath The University of Bath is seeking to appoint an exceptional Chief Operating Officer (COO) in 2026, marking a pivotal moment in the institution's long-term strategic evolution. Based in Bath, England, this executive leadership role sits at the heart of Strategy 2036, focused on strengthening operational excellence, sustainable growth, and institutional resilience. This opportunity is designed for senior leaders with global experience in complex, regulated, or mission-driven environments. International applicants may be considered in line with UK Skilled Worker visa regulations, subject to eligibility at the offer stage. About Role The Chief Operating Officer is a core member of the University Executive Board and serves as a strategic partner to the Vice-Chancellor & President. This is a transformative leadership mandate, extending far beyond operational oversight into enterprise-wide strategic enablement. The COO will integrate digital transformation, estates development, service optimisation, sustainability, and resource stewardship into a unified operating framework that supports excellence in education, research, and innovation. The role demands pace, commercial insight, and executive-level judgement while preserving the University's public purpose and values-led culture. Executive oversight includes Digital Services and Technology, Campus Infrastructure, Campus Services, Sustainability and Space Management, Sports, and the University Library. The successful candidate will ensure operational systems are future-ready, financially disciplined, and aligned with institutional ambitions. About Hiring Firm The University of Bath is a consistently top-ranked UK institution, internationally recognised for academic excellence, research impact, and student outcomes. Located on a purpose-built campus overlooking the UNESCO World Heritage city of Bath, the University combines global reach with a strong sense of community and public mission. The institution is committed to equality, diversity, and inclusion, proudly holding accreditation as a Disability Confident Leader and autism-friendly university. Bath fosters an intellectually rigorous environment where innovation, integrity, and inclusion are central to institutional culture. Responsibilities Provide executive leadership across a broad operational portfolio Partner strategically with the Vice-Chancellor and Executive Board Lead large-scale organisational transformation and change initiatives Integrate digital, estates, sustainability, and service functions into a cohesive operating model Strengthen financial stewardship and disciplined investment planning Build and mentor high-performing leadership teams Enhance institutional resilience, performance, and governance alignment Represent operations at the Executive and Governing Body levels Requirements Significant senior leadership experience managing complex operations Demonstrated track record of delivering large-scale organisational change Strong commercial acumen and strategic judgement Executive-level credibility with governing boards and senior stakeholders Proven ability to lead through others and develop senior teams Experience operating within regulated, mission-driven, or large institutional environments Capacity to drive pace and performance while sustaining trust and institutional values Eligibility to meet UK right-to-work or Skilled Worker visa requirements if applicable This Chief Operating Officer appointment represents a rare executive opportunity to shape the operational future of a globally respected UK university. For accomplished leaders motivated by public impact, strategic transformation, and institutional excellence, the University of Bath offers a platform to deliver a lasting legacy at scale within a world-class academic environment.
Feb 28, 2026
Full time
Chief Operating Officer Job in UK 2026 University of Bath Chief Operating Officer Job in UK 2026 University of Bath The University of Bath is seeking to appoint an exceptional Chief Operating Officer (COO) in 2026, marking a pivotal moment in the institution's long-term strategic evolution. Based in Bath, England, this executive leadership role sits at the heart of Strategy 2036, focused on strengthening operational excellence, sustainable growth, and institutional resilience. This opportunity is designed for senior leaders with global experience in complex, regulated, or mission-driven environments. International applicants may be considered in line with UK Skilled Worker visa regulations, subject to eligibility at the offer stage. About Role The Chief Operating Officer is a core member of the University Executive Board and serves as a strategic partner to the Vice-Chancellor & President. This is a transformative leadership mandate, extending far beyond operational oversight into enterprise-wide strategic enablement. The COO will integrate digital transformation, estates development, service optimisation, sustainability, and resource stewardship into a unified operating framework that supports excellence in education, research, and innovation. The role demands pace, commercial insight, and executive-level judgement while preserving the University's public purpose and values-led culture. Executive oversight includes Digital Services and Technology, Campus Infrastructure, Campus Services, Sustainability and Space Management, Sports, and the University Library. The successful candidate will ensure operational systems are future-ready, financially disciplined, and aligned with institutional ambitions. About Hiring Firm The University of Bath is a consistently top-ranked UK institution, internationally recognised for academic excellence, research impact, and student outcomes. Located on a purpose-built campus overlooking the UNESCO World Heritage city of Bath, the University combines global reach with a strong sense of community and public mission. The institution is committed to equality, diversity, and inclusion, proudly holding accreditation as a Disability Confident Leader and autism-friendly university. Bath fosters an intellectually rigorous environment where innovation, integrity, and inclusion are central to institutional culture. Responsibilities Provide executive leadership across a broad operational portfolio Partner strategically with the Vice-Chancellor and Executive Board Lead large-scale organisational transformation and change initiatives Integrate digital, estates, sustainability, and service functions into a cohesive operating model Strengthen financial stewardship and disciplined investment planning Build and mentor high-performing leadership teams Enhance institutional resilience, performance, and governance alignment Represent operations at the Executive and Governing Body levels Requirements Significant senior leadership experience managing complex operations Demonstrated track record of delivering large-scale organisational change Strong commercial acumen and strategic judgement Executive-level credibility with governing boards and senior stakeholders Proven ability to lead through others and develop senior teams Experience operating within regulated, mission-driven, or large institutional environments Capacity to drive pace and performance while sustaining trust and institutional values Eligibility to meet UK right-to-work or Skilled Worker visa requirements if applicable This Chief Operating Officer appointment represents a rare executive opportunity to shape the operational future of a globally respected UK university. For accomplished leaders motivated by public impact, strategic transformation, and institutional excellence, the University of Bath offers a platform to deliver a lasting legacy at scale within a world-class academic environment.
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Managing Director - Packaging Our client, a successful and well-regarded business in the packaging industry, is looking for an experienced and driven Managing Director to take the lead in shaping the company's future. This pivotal role is for a hands on leader who thrives in an operational environment and understands the complexities of the packaging sector. Responsibilities Take full responsibility for the day to day running of the business, ensuring that production, supply chain, and technical functions work seamlessly together. Focus on efficiency, quality and continuous improvement; inspire teams to drive productivity and maintain the highest standards across the operation. Create a culture of collaboration, accountability and innovation while maintaining open communication with the board and delivering on agreed business goals. Lead, motivate and develop diverse teams, driving performance in a fast paced, demanding environment. Qualifications Extensive experience within production and operations, preferably in the packaging industry. Proven track record of achieving results in a fast paced, demanding environment. Strong decision making skills, commercial awareness and the ability to lead and motivate teams. Solid knowledge of manufacturing processes, health and safety compliance, and operational challenges specific to packaging. Prior senior leadership experience within the packaging sector. In return, this is an opportunity to step into a highly influential role within an established business, with a competitive package and the chance to make a genuine impact at board level. Please note that, for reasons of confidentiality, the company's location will only be disclosed to candidates who meet the criteria.
Feb 28, 2026
Full time
Job Title: Managing Director - Packaging Our client, a successful and well-regarded business in the packaging industry, is looking for an experienced and driven Managing Director to take the lead in shaping the company's future. This pivotal role is for a hands on leader who thrives in an operational environment and understands the complexities of the packaging sector. Responsibilities Take full responsibility for the day to day running of the business, ensuring that production, supply chain, and technical functions work seamlessly together. Focus on efficiency, quality and continuous improvement; inspire teams to drive productivity and maintain the highest standards across the operation. Create a culture of collaboration, accountability and innovation while maintaining open communication with the board and delivering on agreed business goals. Lead, motivate and develop diverse teams, driving performance in a fast paced, demanding environment. Qualifications Extensive experience within production and operations, preferably in the packaging industry. Proven track record of achieving results in a fast paced, demanding environment. Strong decision making skills, commercial awareness and the ability to lead and motivate teams. Solid knowledge of manufacturing processes, health and safety compliance, and operational challenges specific to packaging. Prior senior leadership experience within the packaging sector. In return, this is an opportunity to step into a highly influential role within an established business, with a competitive package and the chance to make a genuine impact at board level. Please note that, for reasons of confidentiality, the company's location will only be disclosed to candidates who meet the criteria.
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Feb 28, 2026
Full time
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
