Job Role: Talent Transformation Consultant Location: London, Manchester, Edinburgh Salary: Competitive salary and benefits Career Level:?Management Consultant (CL9) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Talent Transformation is the strategic evolution of skills, capabilities, and associated organisational wiring that support an organizstion's business strategy. It's about continuously reinventing talent by identifying and executing on the most critical changes needed across the enterprise, for teams, and for individuals. This is more than just training people, finding faster ways to hire people, or implementing a technology. It's about truly transforming an organisation's talent and the systems that create lasting organisational change to accelerate strategic execution, drive speed and agility, amplify talent potential, build resilience, and improve sustainability. We partner with organisations to build a talent strategy that defines how to access, create, and unlock the potential of talent. We help access talent by strengthening diverse talent pipelines, both internal and external, matching the needs of the business to people's skills and aspirations. We help create talent by using skills as the foundation to help people continuously build market relevant skills through equitable access to career opportunities. And we unlock potential by creating conditions across the organisation that allow people to do their best work every day and leave them net better off. We view skills-driven organisations as a human + technology network where skill-based talent practices unlock opportunities for individuals and maximise talent potential for the organisation. We support our clients to build the right capability through implementing learning and re-skilling programmes to ensure organisations have the right people and right skills to better position their talent across the organisation based on skill supply/demand. In our team you will: Learn, grow and advance in an innovative culture that?thrives on shared success, diverse ways of thinking and enables boundaryless opportunities?that can?drive your career in new and exciting ways. Work in dynamic teams to deliver innovative learning and reskilling solutions to our clients. Work with cutting-edge learning technologies and have the opportunity to develop a wide range of new skills on the job. If you're looking for a challenging career, working in a vibrant environment with access to training and a global network of Learning & Development experts, this could be the role for you.? "We are uniquely positioned at the intersection of technology and talent to drive true reinvention and value for our clients."-Karalee Close - Global Lead - Talent & Organisation In this role you will: Challenge our clients to think differently in how they can ensure they power their people today and ready them for tomorrow with the right skills and capabilities, e,g. by supporting clients to transition to become a Skills Based Organisation (SBO), fostering a more adaptable, efficient, and innovative workforce with greater internal mobility Understand how digital and AI are impacting the workforce and how required transformational change will mean new skills and roles to tap future value Support organisations to developer their Talent Strategy; understanding the skills they have, the skills they need and how best to address their skill gaps Support client to future proof their workforce planning through Strategic Workforce Planning to support the alignment of an organisation's workforce with its business goals by ensuring they have the right people, with the right skills, in the right roles, at the right time to meet their future strategic needs Deliver Talent, learning and reskilling projects to build the right capability for our clients Supporting complex and large-scale Technology transformation programmes to implement an impactful learning and skilling experience Support clients to rethink ways of working and the behaviours needed to equip their teams to deliver results quickly Help clients to build a Skills Architecture, to define, map, and manage its workforce's skill landscape, connecting them to roles, career paths, and business goals. The provides clients with actionable intelligence for strategic workforce planning, talent mobility, and aligns the workforce with business needs Be versed on Technology that underpins Talent engagements (LXP, LMS, etc.), to be able to advise clients on appropriate tooling Support the growth of the Talent & Skilling consulting practice through innovation, capability growth, thought leadership, and market eminence Support in creating market relevant Talent & Skilling points of views, blogs and offerings to create market eminence for Accenture's Talent consulting and overall T&O.
Apr 05, 2026
Full time
Job Role: Talent Transformation Consultant Location: London, Manchester, Edinburgh Salary: Competitive salary and benefits Career Level:?Management Consultant (CL9) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Talent Transformation is the strategic evolution of skills, capabilities, and associated organisational wiring that support an organizstion's business strategy. It's about continuously reinventing talent by identifying and executing on the most critical changes needed across the enterprise, for teams, and for individuals. This is more than just training people, finding faster ways to hire people, or implementing a technology. It's about truly transforming an organisation's talent and the systems that create lasting organisational change to accelerate strategic execution, drive speed and agility, amplify talent potential, build resilience, and improve sustainability. We partner with organisations to build a talent strategy that defines how to access, create, and unlock the potential of talent. We help access talent by strengthening diverse talent pipelines, both internal and external, matching the needs of the business to people's skills and aspirations. We help create talent by using skills as the foundation to help people continuously build market relevant skills through equitable access to career opportunities. And we unlock potential by creating conditions across the organisation that allow people to do their best work every day and leave them net better off. We view skills-driven organisations as a human + technology network where skill-based talent practices unlock opportunities for individuals and maximise talent potential for the organisation. We support our clients to build the right capability through implementing learning and re-skilling programmes to ensure organisations have the right people and right skills to better position their talent across the organisation based on skill supply/demand. In our team you will: Learn, grow and advance in an innovative culture that?thrives on shared success, diverse ways of thinking and enables boundaryless opportunities?that can?drive your career in new and exciting ways. Work in dynamic teams to deliver innovative learning and reskilling solutions to our clients. Work with cutting-edge learning technologies and have the opportunity to develop a wide range of new skills on the job. If you're looking for a challenging career, working in a vibrant environment with access to training and a global network of Learning & Development experts, this could be the role for you.? "We are uniquely positioned at the intersection of technology and talent to drive true reinvention and value for our clients."-Karalee Close - Global Lead - Talent & Organisation In this role you will: Challenge our clients to think differently in how they can ensure they power their people today and ready them for tomorrow with the right skills and capabilities, e,g. by supporting clients to transition to become a Skills Based Organisation (SBO), fostering a more adaptable, efficient, and innovative workforce with greater internal mobility Understand how digital and AI are impacting the workforce and how required transformational change will mean new skills and roles to tap future value Support organisations to developer their Talent Strategy; understanding the skills they have, the skills they need and how best to address their skill gaps Support client to future proof their workforce planning through Strategic Workforce Planning to support the alignment of an organisation's workforce with its business goals by ensuring they have the right people, with the right skills, in the right roles, at the right time to meet their future strategic needs Deliver Talent, learning and reskilling projects to build the right capability for our clients Supporting complex and large-scale Technology transformation programmes to implement an impactful learning and skilling experience Support clients to rethink ways of working and the behaviours needed to equip their teams to deliver results quickly Help clients to build a Skills Architecture, to define, map, and manage its workforce's skill landscape, connecting them to roles, career paths, and business goals. The provides clients with actionable intelligence for strategic workforce planning, talent mobility, and aligns the workforce with business needs Be versed on Technology that underpins Talent engagements (LXP, LMS, etc.), to be able to advise clients on appropriate tooling Support the growth of the Talent & Skilling consulting practice through innovation, capability growth, thought leadership, and market eminence Support in creating market relevant Talent & Skilling points of views, blogs and offerings to create market eminence for Accenture's Talent consulting and overall T&O.
Principle Educational Psychologist North West - Manchester or Liverpool £65,000 + with regular bonus Full Time, Permanent, Hybrid Excellent company benefits We are currently recruiting for a Principle Educational Psychologist with exceptional interpersonal skills and have an open, empathetic and supportive leadership style. This is a full-time, hybrid working role and the successful candidate will be expected to oversea the Educational Psychology Service contracts across the North West of England. Purpose of the role You will work with the team of Assistant EPs and the schools and families to identify individual needs and universal SEND support, providing face-to-face assessments, training, review meetings, consultations, and support to Senior Leadership teams, as well as providing supervision and professional development support to the rest of the team. You will work closely with the administrative service ensuring effective company operations. You will be the lead EP for the service taking on the contracts and relationships already well-established by the Company Director. Essential/Desirable Skills Qualified Educational Psychologist and HCPC Registered Experience working to tight deadlines and experience of attending SEND tribunals Enhanced DBS Check Benefits of the role A competitive salary with regular bonuses and rewards. 28 days holiday per year, in addition to Bank Holidays and the option to purchase additional leave days. Company Pension Scheme. Weekly supervisions and case review meetings with the Company Director. Regular informal reviews and 3 monthly formal review meetings with the Company Director. Regular supervision delivery on a 1:1 with the EPs you support. Wholeteam training and supervision sessions. Opportunities to develop and deliver your own training as part of the offer. A strong programme of Continuing Professional Development via training opportunities based on your areas of interest and specialisms. A commitment to ensuring positive mental health and wellbeing through a great worklife balance with flexible working hours and diary management. A hybrid model of working which combines inschool assessments and working from home, all based on your own weekly routine and lifestyle ensuring autonomy and control over your working week. A supportive and collaborative team. Opportunities for multiagency team working. A dedicated administrative support team comprising of an Operations Manager and a Business Administrator.
Apr 05, 2026
Full time
Principle Educational Psychologist North West - Manchester or Liverpool £65,000 + with regular bonus Full Time, Permanent, Hybrid Excellent company benefits We are currently recruiting for a Principle Educational Psychologist with exceptional interpersonal skills and have an open, empathetic and supportive leadership style. This is a full-time, hybrid working role and the successful candidate will be expected to oversea the Educational Psychology Service contracts across the North West of England. Purpose of the role You will work with the team of Assistant EPs and the schools and families to identify individual needs and universal SEND support, providing face-to-face assessments, training, review meetings, consultations, and support to Senior Leadership teams, as well as providing supervision and professional development support to the rest of the team. You will work closely with the administrative service ensuring effective company operations. You will be the lead EP for the service taking on the contracts and relationships already well-established by the Company Director. Essential/Desirable Skills Qualified Educational Psychologist and HCPC Registered Experience working to tight deadlines and experience of attending SEND tribunals Enhanced DBS Check Benefits of the role A competitive salary with regular bonuses and rewards. 28 days holiday per year, in addition to Bank Holidays and the option to purchase additional leave days. Company Pension Scheme. Weekly supervisions and case review meetings with the Company Director. Regular informal reviews and 3 monthly formal review meetings with the Company Director. Regular supervision delivery on a 1:1 with the EPs you support. Wholeteam training and supervision sessions. Opportunities to develop and deliver your own training as part of the offer. A strong programme of Continuing Professional Development via training opportunities based on your areas of interest and specialisms. A commitment to ensuring positive mental health and wellbeing through a great worklife balance with flexible working hours and diary management. A hybrid model of working which combines inschool assessments and working from home, all based on your own weekly routine and lifestyle ensuring autonomy and control over your working week. A supportive and collaborative team. Opportunities for multiagency team working. A dedicated administrative support team comprising of an Operations Manager and a Business Administrator.
Join our Architecture Services team! The Architecture Services Team comprises members from many different technical and non-technical backgrounds; from network and security to datacentre, end-user compute and service architecture. The team provides customers and the wider Softcat team sight of the broader picture - helping to pull all pieces of the jigsaw together and solving the puzzle of how business requirements are interpreted into technical solutions involving multiple technical verticals. Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As a Senior Solutions Architect focused on Cyber Security, you'll be part of the Architecture Services Team. In this role, you'll be the first port of call for creating Cyber Security solutions that solve customer problems. You'll be a customer-facing technical leader responsible for delivering consultative advice, expertise, and guidance on technology strategy and how customers can use technology to solve business problems. The role spans the opportunity cycle - owning and leading architecture discovery through to successful delivery and validation - and includes building capability around chosen Cloud Security solutions and practices, with particular emphasis on Application Security Testing, Exposure Management, and Cloud Application Detection & Response. You will be considering customer's protection of applications running in the cloud, hosted in the cloud and developed in the cloud, as well of variations of cloud itself. The role will, however, cover all areas of Cyber Security. You'll also bring practical awareness of Governance, Risk & Compliance (GRC) and AI Security, helping customers adopt modern cloud and AI capabilities securely and responsibly. You'll be responsible for: Lead customer discovery and translate business, technical, and risk requirements into clear, deliverable security architectures. Act as Technical Design Authority on complex cloud and security engagements. Working with other Architecture Services members, Professional Services Consultants, Cyber Assessment Team and Architects to develop cross-discipline and multi-vendor solutions for customers. Working with the Softcat Sales Specialists and the Softcat Account Management team to provide technical information and expertise to assist customers in their business needs. Providing advice to sales and customers regarding the application of a Cyber Security discipline. We'd love you to have A passion for technology and making technology work for businesses, along with a desire to share your knowledge and experience with those around you. Senior-level experience in solutions architecture/security architecture, delivering discovery, design, and governance across complex environments. Proven capability to design security controls across: Cloud workload protection (VM/container/serverless security patterns) DevSecOps / secure SDLC (threat modelling, CI/CD security, supply chain awareness) Client-side protection (endpoint security and operational response integration) Working knowledge of relevant vendors solutions such as: Tenable, Orca, Snyk Wiz, Crowdstrike and Palo Alto. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 05, 2026
Full time
Join our Architecture Services team! The Architecture Services Team comprises members from many different technical and non-technical backgrounds; from network and security to datacentre, end-user compute and service architecture. The team provides customers and the wider Softcat team sight of the broader picture - helping to pull all pieces of the jigsaw together and solving the puzzle of how business requirements are interpreted into technical solutions involving multiple technical verticals. Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As a Senior Solutions Architect focused on Cyber Security, you'll be part of the Architecture Services Team. In this role, you'll be the first port of call for creating Cyber Security solutions that solve customer problems. You'll be a customer-facing technical leader responsible for delivering consultative advice, expertise, and guidance on technology strategy and how customers can use technology to solve business problems. The role spans the opportunity cycle - owning and leading architecture discovery through to successful delivery and validation - and includes building capability around chosen Cloud Security solutions and practices, with particular emphasis on Application Security Testing, Exposure Management, and Cloud Application Detection & Response. You will be considering customer's protection of applications running in the cloud, hosted in the cloud and developed in the cloud, as well of variations of cloud itself. The role will, however, cover all areas of Cyber Security. You'll also bring practical awareness of Governance, Risk & Compliance (GRC) and AI Security, helping customers adopt modern cloud and AI capabilities securely and responsibly. You'll be responsible for: Lead customer discovery and translate business, technical, and risk requirements into clear, deliverable security architectures. Act as Technical Design Authority on complex cloud and security engagements. Working with other Architecture Services members, Professional Services Consultants, Cyber Assessment Team and Architects to develop cross-discipline and multi-vendor solutions for customers. Working with the Softcat Sales Specialists and the Softcat Account Management team to provide technical information and expertise to assist customers in their business needs. Providing advice to sales and customers regarding the application of a Cyber Security discipline. We'd love you to have A passion for technology and making technology work for businesses, along with a desire to share your knowledge and experience with those around you. Senior-level experience in solutions architecture/security architecture, delivering discovery, design, and governance across complex environments. Proven capability to design security controls across: Cloud workload protection (VM/container/serverless security patterns) DevSecOps / secure SDLC (threat modelling, CI/CD security, supply chain awareness) Client-side protection (endpoint security and operational response integration) Working knowledge of relevant vendors solutions such as: Tenable, Orca, Snyk Wiz, Crowdstrike and Palo Alto. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Join our Architecture Services team! The Architecture Services Team comprises members from many different technical and non-technical backgrounds; from network and security to datacentre, end-user compute and service architecture. The team provides customers and the wider Softcat team sight of the broader picture - helping to pull all pieces of the jigsaw together and solving the puzzle of how business requirements are interpreted into technical solutions involving multiple technical verticals. Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As a Senior Solutions Architect focused on Cyber Security, you'll be part of the Architecture Services Team. In this role, you'll be the first port of call for creating Cyber Security solutions that solve customer problems. You'll be a customer-facing technical leader responsible for delivering consultative advice, expertise, and guidance on technology strategy and how customers can use technology to solve business problems. The role spans the opportunity cycle - owning and leading architecture discovery through to successful delivery and validation - and includes building capability around chosen Cloud Security solutions and practices, with particular emphasis on Application Security Testing, Exposure Management, and Cloud Application Detection & Response. You will be considering customer's protection of applications running in the cloud, hosted in the cloud and developed in the cloud, as well of variations of cloud itself. The role will, however, cover all areas of Cyber Security. You'll also bring practical awareness of Governance, Risk & Compliance (GRC) and AI Security, helping customers adopt modern cloud and AI capabilities securely and responsibly. You'll be responsible for: Lead customer discovery and translate business, technical, and risk requirements into clear, deliverable security architectures. Act as Technical Design Authority on complex cloud and security engagements. Working with other Architecture Services members, Professional Services Consultants, Cyber Assessment Team and Architects to develop cross-discipline and multi-vendor solutions for customers. Working with the Softcat Sales Specialists and the Softcat Account Management team to provide technical information and expertise to assist customers in their business needs. Providing advice to sales and customers regarding the application of a Cyber Security discipline. We'd love you to have A passion for technology and making technology work for businesses, along with a desire to share your knowledge and experience with those around you. Senior-level experience in solutions architecture/security architecture, delivering discovery, design, and governance across complex environments. Proven capability to design security controls across: Cloud workload protection (VM/container/serverless security patterns) DevSecOps / secure SDLC (threat modelling, CI/CD security, supply chain awareness) Client-side protection (endpoint security and operational response integration) Working knowledge of relevant vendors solutions such as: Tenable, Orca, Snyk Wiz, Crowdstrike and Palo Alto. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 05, 2026
Full time
Join our Architecture Services team! The Architecture Services Team comprises members from many different technical and non-technical backgrounds; from network and security to datacentre, end-user compute and service architecture. The team provides customers and the wider Softcat team sight of the broader picture - helping to pull all pieces of the jigsaw together and solving the puzzle of how business requirements are interpreted into technical solutions involving multiple technical verticals. Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As a Senior Solutions Architect focused on Cyber Security, you'll be part of the Architecture Services Team. In this role, you'll be the first port of call for creating Cyber Security solutions that solve customer problems. You'll be a customer-facing technical leader responsible for delivering consultative advice, expertise, and guidance on technology strategy and how customers can use technology to solve business problems. The role spans the opportunity cycle - owning and leading architecture discovery through to successful delivery and validation - and includes building capability around chosen Cloud Security solutions and practices, with particular emphasis on Application Security Testing, Exposure Management, and Cloud Application Detection & Response. You will be considering customer's protection of applications running in the cloud, hosted in the cloud and developed in the cloud, as well of variations of cloud itself. The role will, however, cover all areas of Cyber Security. You'll also bring practical awareness of Governance, Risk & Compliance (GRC) and AI Security, helping customers adopt modern cloud and AI capabilities securely and responsibly. You'll be responsible for: Lead customer discovery and translate business, technical, and risk requirements into clear, deliverable security architectures. Act as Technical Design Authority on complex cloud and security engagements. Working with other Architecture Services members, Professional Services Consultants, Cyber Assessment Team and Architects to develop cross-discipline and multi-vendor solutions for customers. Working with the Softcat Sales Specialists and the Softcat Account Management team to provide technical information and expertise to assist customers in their business needs. Providing advice to sales and customers regarding the application of a Cyber Security discipline. We'd love you to have A passion for technology and making technology work for businesses, along with a desire to share your knowledge and experience with those around you. Senior-level experience in solutions architecture/security architecture, delivering discovery, design, and governance across complex environments. Proven capability to design security controls across: Cloud workload protection (VM/container/serverless security patterns) DevSecOps / secure SDLC (threat modelling, CI/CD security, supply chain awareness) Client-side protection (endpoint security and operational response integration) Working knowledge of relevant vendors solutions such as: Tenable, Orca, Snyk Wiz, Crowdstrike and Palo Alto. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible. By combining AI, robotics, and the world's largest continually expanding database of chemical programs, we are accelerating chemical discovery to improve quality of life and extend the reach of humanity. Job Description We are seeking an Operations Development Expert to join our rapidly expanding team based at the Advanced Research Centre on the University of Glasgow campus. This role sits at the intersection of operations, process design, and delivery, working closely with chemistry, engineering, software, and leadership teams. You will play a critical role in designing, improving, and scaling the operational systems that underpin Chemify's platform-driven manufacturing and research capabilities. While this role does not require a chemistry background, it does require strong operational experience in complex, fast paced, multi stakeholder environments. You will focus on building robust, efficient, and scalable operational processes, identifying bottlenecks, implementing improvements, and ensuring work flows smoothly across teams, systems, and sites. This role will be instrumental in supporting Chemify's transition from rapid growth into sustainable, repeatable operations. If you enjoy being hands on while also thinking strategically, thrive on solving operational challenges, and want to help shape how a deep tech company operates at scale, we'd love to hear from you. Key Responsibilities Analyse existing operational workflows to identify inefficiencies, gaps, risks, and opportunities for improvement. Design, implement, and iterate scalable operational processes that improve efficiency, reliability, and throughput. Enable smooth end to end operations by improving handovers and interfaces between Operations, Chemistry, Software, Engineering, and Quality teams. Reduce friction across workflows by clarifying ownership, sequencing, and dependencies. Lead structured continuous improvement initiatives, prioritising high impact changes and ensuring practical implementation. Support teams through operational changes, new systems, and new ways of working, ensuring changes are adopted and embedded. Use operational metrics and qualitative insights to inform decisions, identify bottlenecks, and track improvements. Help define, monitor, and improve KPIs related to operational performance. Act as a hands on problem solver, engaging directly with teams to troubleshoot issues during periods of growth or transition. Work closely with Quality and Safety teams to ensure operational processes support compliance, consistency, and best practice. Support the creation and maintenance of SOPs, process documentation, and operational standards that reflect how work is actually done. Contribute to operational strategy and long term planning as Chemify scales its platform and capabilities. What you'll bring Strong experience in operations, operational excellence, or process improvement within technical, manufacturing, laboratory, or high complexity environments. Proven experience designing, improving, and scaling operational processes. Ability to analyse complex systems, identify bottlenecks, and implement pragmatic solutions. Experience working across multiple teams and disciplines, influencing without formal authority. Comfort operating in fast paced, ambiguous startup or scale up environments. Strong organisational, prioritisation, and execution skills. Excellent written and verbal communication skills (English fluency). A hands on, outcomes focused mindset with strong attention to detail. Beneficial Skills Experience with Lean, Six Sigma, Continuous Improvement, or similar methodologies (formal certification is a plus). Background in manufacturing, laboratory operations, engineering, logistics, or technical operations. Experience supporting change management and driving process adoption. Strong data literacy and comfort working with operational metrics, dashboards, or reporting. Calm, pragmatic, and resilient under pressure. Curious, improvement oriented, and motivated to make complex systems work better. Comfortable balancing hands on operational work with strategic thinking. Advanced Research Centre, University of Glasgow, 11 Chapel Lane, G11 6EW
Apr 05, 2026
Full time
Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible. By combining AI, robotics, and the world's largest continually expanding database of chemical programs, we are accelerating chemical discovery to improve quality of life and extend the reach of humanity. Job Description We are seeking an Operations Development Expert to join our rapidly expanding team based at the Advanced Research Centre on the University of Glasgow campus. This role sits at the intersection of operations, process design, and delivery, working closely with chemistry, engineering, software, and leadership teams. You will play a critical role in designing, improving, and scaling the operational systems that underpin Chemify's platform-driven manufacturing and research capabilities. While this role does not require a chemistry background, it does require strong operational experience in complex, fast paced, multi stakeholder environments. You will focus on building robust, efficient, and scalable operational processes, identifying bottlenecks, implementing improvements, and ensuring work flows smoothly across teams, systems, and sites. This role will be instrumental in supporting Chemify's transition from rapid growth into sustainable, repeatable operations. If you enjoy being hands on while also thinking strategically, thrive on solving operational challenges, and want to help shape how a deep tech company operates at scale, we'd love to hear from you. Key Responsibilities Analyse existing operational workflows to identify inefficiencies, gaps, risks, and opportunities for improvement. Design, implement, and iterate scalable operational processes that improve efficiency, reliability, and throughput. Enable smooth end to end operations by improving handovers and interfaces between Operations, Chemistry, Software, Engineering, and Quality teams. Reduce friction across workflows by clarifying ownership, sequencing, and dependencies. Lead structured continuous improvement initiatives, prioritising high impact changes and ensuring practical implementation. Support teams through operational changes, new systems, and new ways of working, ensuring changes are adopted and embedded. Use operational metrics and qualitative insights to inform decisions, identify bottlenecks, and track improvements. Help define, monitor, and improve KPIs related to operational performance. Act as a hands on problem solver, engaging directly with teams to troubleshoot issues during periods of growth or transition. Work closely with Quality and Safety teams to ensure operational processes support compliance, consistency, and best practice. Support the creation and maintenance of SOPs, process documentation, and operational standards that reflect how work is actually done. Contribute to operational strategy and long term planning as Chemify scales its platform and capabilities. What you'll bring Strong experience in operations, operational excellence, or process improvement within technical, manufacturing, laboratory, or high complexity environments. Proven experience designing, improving, and scaling operational processes. Ability to analyse complex systems, identify bottlenecks, and implement pragmatic solutions. Experience working across multiple teams and disciplines, influencing without formal authority. Comfort operating in fast paced, ambiguous startup or scale up environments. Strong organisational, prioritisation, and execution skills. Excellent written and verbal communication skills (English fluency). A hands on, outcomes focused mindset with strong attention to detail. Beneficial Skills Experience with Lean, Six Sigma, Continuous Improvement, or similar methodologies (formal certification is a plus). Background in manufacturing, laboratory operations, engineering, logistics, or technical operations. Experience supporting change management and driving process adoption. Strong data literacy and comfort working with operational metrics, dashboards, or reporting. Calm, pragmatic, and resilient under pressure. Curious, improvement oriented, and motivated to make complex systems work better. Comfortable balancing hands on operational work with strategic thinking. Advanced Research Centre, University of Glasgow, 11 Chapel Lane, G11 6EW
Principal Electrical Engineer - Manchester - (2135) Location Travel Job Type Full Time Category Electrical Engineering Job Description Principal Electrical Engineer Manchester About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, an electric vehicle salary sacrifice scheme, stock options, and 25 days of annual leave (increasing with service), alongside flexible and hybrid working. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have an opportunity for a Principal Electrical Engineer to play a key role in delivering high quality, sustainable electrical engineering solutions across multiple projects in the built environment. You will join our Electrical team based in our Manchester office. We have a well established reputation for delivering outstanding design on built environment projects throughout the North. We have maintained an office in Manchester for many years, developing strong relationships with clients across the region, and working on a variety of local, regional and international projects. We are a recognised leader in the built environment, shaping some of the most ambitious and technically demanding projects across the residential, hospitality, leisure, commercial, and complex engineering sectors. Our work spans cutting edge healthcare and research facilities, high performance data centres, critical infrastructure and state of the art manufacturing and technology environments projects that push boundaries and deliver real world impact. Driven by a commitment to excellence, we combine innovation, technical expertise, and practical delivery to create solutions that are not only robust and reliable, but forward thinking and sustainable. Our teams work at the forefront of the industry, collaborating with leading clients across the public and private sectors, both locally and internationally. Working alongside a range of specialist engineers and consultants, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do, and offer a supportive, flexible, and high performing work culture. You will take the lead design role on significant and complex building services projects, owning the design delivery from inception to completion. As the technical lead, you will manage and prioritise the internal Hoare Lea delivery team, coordinate with other disciplines and external consultants, and represent Hoare Lea at client and project meetings. You will ensure technically excellent, commercially aware and timely delivery while developing client relationships that support future business growth. In this key and varied role, you can expect to: Lead the design delivery for significant and complex schemes, taking responsibility for achieving design objectives and technical quality. Define and agree the design brief with clients and manage client and consultant relationships professionally. Represent Hoare Lea at project meetings and actively promote our services to support client projects and future business. Manage, prioritise and motivate the internal project team (including specialist groups); host and chair internal project meetings. Delegate, review and check work undertaken by others; contribute to the professional development of team members. Monitor project expenditure, costs and resource requirements; report regularly to the team leader. Identify, highlight and manage project and commercial risks, including awareness of consultant appointment conditions and procurement impacts. Ensure deliverables meet quality standards, technical accuracy and programme deadlines. Share technical knowledge across the business and work collaboratively with other professionals to deliver coordinated building designs. Communicate openly and effectively at all levels internally and externally. About you To be successful in this role you'll need: Qualified and recognised in the industry, preferably with Chartered status. Proven, in depth technical knowledge in electrical/building services design and applied experience of relevant regulations and design guides. Strong understanding of complementary disciplines and experience leading integrated design teams. Excellent client facing skills with ability to manage difficult situations calmly and professionally. Demonstrable experience leading design teams on complex projects and delivering to demanding timescales. Commercial awareness: experience monitoring project costs, identifying commercial risks and contributing to profitable delivery. Strong organisational and planning skills with the ability to prioritise and manage multiple demands. Confident communicator - excellent written and spoken English - with experience representing a consultancy externally. IT literate with proficiency in industry software (Revit, AutoCAD, Dialux, OM Electrical). Committed to continuous professional development and supporting the career growth of others. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. We aim to provide feedback at each stage of the process. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.
Apr 05, 2026
Full time
Principal Electrical Engineer - Manchester - (2135) Location Travel Job Type Full Time Category Electrical Engineering Job Description Principal Electrical Engineer Manchester About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, an electric vehicle salary sacrifice scheme, stock options, and 25 days of annual leave (increasing with service), alongside flexible and hybrid working. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have an opportunity for a Principal Electrical Engineer to play a key role in delivering high quality, sustainable electrical engineering solutions across multiple projects in the built environment. You will join our Electrical team based in our Manchester office. We have a well established reputation for delivering outstanding design on built environment projects throughout the North. We have maintained an office in Manchester for many years, developing strong relationships with clients across the region, and working on a variety of local, regional and international projects. We are a recognised leader in the built environment, shaping some of the most ambitious and technically demanding projects across the residential, hospitality, leisure, commercial, and complex engineering sectors. Our work spans cutting edge healthcare and research facilities, high performance data centres, critical infrastructure and state of the art manufacturing and technology environments projects that push boundaries and deliver real world impact. Driven by a commitment to excellence, we combine innovation, technical expertise, and practical delivery to create solutions that are not only robust and reliable, but forward thinking and sustainable. Our teams work at the forefront of the industry, collaborating with leading clients across the public and private sectors, both locally and internationally. Working alongside a range of specialist engineers and consultants, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do, and offer a supportive, flexible, and high performing work culture. You will take the lead design role on significant and complex building services projects, owning the design delivery from inception to completion. As the technical lead, you will manage and prioritise the internal Hoare Lea delivery team, coordinate with other disciplines and external consultants, and represent Hoare Lea at client and project meetings. You will ensure technically excellent, commercially aware and timely delivery while developing client relationships that support future business growth. In this key and varied role, you can expect to: Lead the design delivery for significant and complex schemes, taking responsibility for achieving design objectives and technical quality. Define and agree the design brief with clients and manage client and consultant relationships professionally. Represent Hoare Lea at project meetings and actively promote our services to support client projects and future business. Manage, prioritise and motivate the internal project team (including specialist groups); host and chair internal project meetings. Delegate, review and check work undertaken by others; contribute to the professional development of team members. Monitor project expenditure, costs and resource requirements; report regularly to the team leader. Identify, highlight and manage project and commercial risks, including awareness of consultant appointment conditions and procurement impacts. Ensure deliverables meet quality standards, technical accuracy and programme deadlines. Share technical knowledge across the business and work collaboratively with other professionals to deliver coordinated building designs. Communicate openly and effectively at all levels internally and externally. About you To be successful in this role you'll need: Qualified and recognised in the industry, preferably with Chartered status. Proven, in depth technical knowledge in electrical/building services design and applied experience of relevant regulations and design guides. Strong understanding of complementary disciplines and experience leading integrated design teams. Excellent client facing skills with ability to manage difficult situations calmly and professionally. Demonstrable experience leading design teams on complex projects and delivering to demanding timescales. Commercial awareness: experience monitoring project costs, identifying commercial risks and contributing to profitable delivery. Strong organisational and planning skills with the ability to prioritise and manage multiple demands. Confident communicator - excellent written and spoken English - with experience representing a consultancy externally. IT literate with proficiency in industry software (Revit, AutoCAD, Dialux, OM Electrical). Committed to continuous professional development and supporting the career growth of others. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. We aim to provide feedback at each stage of the process. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We're looking for a People Partner to play a key role in supporting our continued growth. Reporting to the VP of People, you'll act as a trusted partner to leaders across the business while also managing and developing a People Advisor. This role blends strategic people partnering with hands on delivery and leadership of core people operations. You'll work across the UK and internationally, helping us build scalable, inclusive, and high performing teams. What you'll be doing People Partnering & Leadership Support Partner with senior leaders and managers to deliver people solutions aligned to business goals Coach and advise leaders on performance management, employee relations, engagement, and team development Support organisational design, workforce planning, and change initiatives Act as a trusted advisor during periods of growth and transformation Employee Relations & Performance Lead and oversee employee relations cases, including performance, conduct, absence, grievances, and disciplinaries Ensure a consistent, fair, and legally compliant approach across the business Support managers in building confidence and capability in people management International Workforce Support Provide people partnering support across multiple geographies, working closely with local advisors and external partners Ensure compliance with UK employment law and support international employment requirements (e.g. US, India) Advise leaders on managing remote and distributed teams effectively People Operations & Process Oversee day-to-day people operations, ensuring a great employee experience across the full lifecycle Partner with the People Advisor to deliver onboarding, offboarding, payroll inputs, benefits administration, and HR systems Review, develop, and implement people policies and processes to support scale and consistency Line Management & Team Development Line manage, coach, and develop the People Advisor Delegate and prioritise operational work effectively, ensuring high-quality delivery Build capability within the People team and contribute to a strong team culture Projects, Culture & Continuous Improvement Contribute to and lead people projects such as engagement surveys, learning and development initiatives, DEI, and wellbeing Use people data and insights to inform decisions and improve outcomes Champion company values, inclusion, and employee experience What you'll bring Significant experience in a People Partner or HR Business Partner role, ideally within a SaaS, tech, or high growth environment Strong working knowledge of UK employment law; experience supporting international teams is highly desirable Strong understanding and hands on experience using HiBob (HRIS) for core HR processes Experience line managing or mentoring junior HR/People team members Comfortable operating in a scale up environment with evolving processes and priorities Credible, confident, and able to influence stakeholders at all levels Pragmatic, commercially minded, and solutions focused Empathetic with strong judgement and discretion Organised, adaptable, and comfortable balancing strategic and operational work What we offer in return Competitive salary of £55,000-£65,000 depending on experience ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working 3 days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Apr 05, 2026
Full time
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We're looking for a People Partner to play a key role in supporting our continued growth. Reporting to the VP of People, you'll act as a trusted partner to leaders across the business while also managing and developing a People Advisor. This role blends strategic people partnering with hands on delivery and leadership of core people operations. You'll work across the UK and internationally, helping us build scalable, inclusive, and high performing teams. What you'll be doing People Partnering & Leadership Support Partner with senior leaders and managers to deliver people solutions aligned to business goals Coach and advise leaders on performance management, employee relations, engagement, and team development Support organisational design, workforce planning, and change initiatives Act as a trusted advisor during periods of growth and transformation Employee Relations & Performance Lead and oversee employee relations cases, including performance, conduct, absence, grievances, and disciplinaries Ensure a consistent, fair, and legally compliant approach across the business Support managers in building confidence and capability in people management International Workforce Support Provide people partnering support across multiple geographies, working closely with local advisors and external partners Ensure compliance with UK employment law and support international employment requirements (e.g. US, India) Advise leaders on managing remote and distributed teams effectively People Operations & Process Oversee day-to-day people operations, ensuring a great employee experience across the full lifecycle Partner with the People Advisor to deliver onboarding, offboarding, payroll inputs, benefits administration, and HR systems Review, develop, and implement people policies and processes to support scale and consistency Line Management & Team Development Line manage, coach, and develop the People Advisor Delegate and prioritise operational work effectively, ensuring high-quality delivery Build capability within the People team and contribute to a strong team culture Projects, Culture & Continuous Improvement Contribute to and lead people projects such as engagement surveys, learning and development initiatives, DEI, and wellbeing Use people data and insights to inform decisions and improve outcomes Champion company values, inclusion, and employee experience What you'll bring Significant experience in a People Partner or HR Business Partner role, ideally within a SaaS, tech, or high growth environment Strong working knowledge of UK employment law; experience supporting international teams is highly desirable Strong understanding and hands on experience using HiBob (HRIS) for core HR processes Experience line managing or mentoring junior HR/People team members Comfortable operating in a scale up environment with evolving processes and priorities Credible, confident, and able to influence stakeholders at all levels Pragmatic, commercially minded, and solutions focused Empathetic with strong judgement and discretion Organised, adaptable, and comfortable balancing strategic and operational work What we offer in return Competitive salary of £55,000-£65,000 depending on experience ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working 3 days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Assistant General Manager in Didcot - UK's Leading Gym Brand Up to £28k + bonus Brand new club with exciting progression opportunities We are seeking an energetic and ambitious Senior Membership Associate who is looking to progress into Assistant Manager to help lead our brand-new health and fitness destination in Didcot. Supporting the Club Manager, you will play a primary role within a fitness club that blends cutting edge training with recovery facilities to create an exceptional member experience tailored to individual needs. This is a hands on management role within a fast growing, independent fitness business, offering excellent opportunities for career development and learning. The Role Deliver Exceptional Member Experience: Support the creation of unforgettable moments every day, empowering members to smash their goals and love their journey. Champion service excellence on the gym floor and ensure every member feels valued and supported. Support Leadership on the Floor: Be highly visible and approachable, setting the pace alongside the Club Manager. Inspire and motivate the team by leading through example and fostering a positive, energetic environment. Ignite Team Passion: Help build and develop a high performing team that thrives on energy and purpose. Mentor Membership Associates and Personal Trainers, encouraging continuous learning and professional growth. Drive Growth Initiatives: Actively contribute to ambitious member sales and retention strategies. Support the Club Manager in delivering targets and help drive commercial opportunities such as personal training and secondary spend. Build Community Connections: Organise and participate in local events and partnerships, making the club a vibrant hub within the community. Support initiatives that raise the club's profile and foster member engagement. Achieve Operational Excellence: Support the Club Manager to ensure smooth day to day operations through smart scheduling, maintaining high standards, and proactively seeking improvements. Uphold brand values and operational processes to deliver a seamless member experience. Collaborate for Success: Work closely with the Club Manager to align on club goals, share feedback and foster a culture of teamwork and open communication. Who we are looking for Experience in management within the fitness industry (e.g., Assistant General Manager, Fitness Manager, Deputy/Assistant Manager, or Sales Manager). Ideally, Level 3 Personal Trainer qualified but not essential. Strong passion for fitness, energy, personality, and ambition. Proven ability to deliver exceptional member experiences and support community engagement. A collaborative mindset and a drive to support club growth and operational excellence. To apply Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment. Becky is a health and fitness recruitment specialist for the whole fitness sector and can be contacted about this specific role simply by clicking 'apply now' below. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Apr 05, 2026
Full time
Assistant General Manager in Didcot - UK's Leading Gym Brand Up to £28k + bonus Brand new club with exciting progression opportunities We are seeking an energetic and ambitious Senior Membership Associate who is looking to progress into Assistant Manager to help lead our brand-new health and fitness destination in Didcot. Supporting the Club Manager, you will play a primary role within a fitness club that blends cutting edge training with recovery facilities to create an exceptional member experience tailored to individual needs. This is a hands on management role within a fast growing, independent fitness business, offering excellent opportunities for career development and learning. The Role Deliver Exceptional Member Experience: Support the creation of unforgettable moments every day, empowering members to smash their goals and love their journey. Champion service excellence on the gym floor and ensure every member feels valued and supported. Support Leadership on the Floor: Be highly visible and approachable, setting the pace alongside the Club Manager. Inspire and motivate the team by leading through example and fostering a positive, energetic environment. Ignite Team Passion: Help build and develop a high performing team that thrives on energy and purpose. Mentor Membership Associates and Personal Trainers, encouraging continuous learning and professional growth. Drive Growth Initiatives: Actively contribute to ambitious member sales and retention strategies. Support the Club Manager in delivering targets and help drive commercial opportunities such as personal training and secondary spend. Build Community Connections: Organise and participate in local events and partnerships, making the club a vibrant hub within the community. Support initiatives that raise the club's profile and foster member engagement. Achieve Operational Excellence: Support the Club Manager to ensure smooth day to day operations through smart scheduling, maintaining high standards, and proactively seeking improvements. Uphold brand values and operational processes to deliver a seamless member experience. Collaborate for Success: Work closely with the Club Manager to align on club goals, share feedback and foster a culture of teamwork and open communication. Who we are looking for Experience in management within the fitness industry (e.g., Assistant General Manager, Fitness Manager, Deputy/Assistant Manager, or Sales Manager). Ideally, Level 3 Personal Trainer qualified but not essential. Strong passion for fitness, energy, personality, and ambition. Proven ability to deliver exceptional member experiences and support community engagement. A collaborative mindset and a drive to support club growth and operational excellence. To apply Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment. Becky is a health and fitness recruitment specialist for the whole fitness sector and can be contacted about this specific role simply by clicking 'apply now' below. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
This is a very successful, profitable and stable business, operating in a niche facilities market. We're looking for commercially driven, data-led leaders who thrive in fast-paced, outdoor operational environments? This field-based leadership role puts you at the centre of operational delivery, team performance, commercial management and service excellence click apply for full job details
Apr 05, 2026
Full time
This is a very successful, profitable and stable business, operating in a niche facilities market. We're looking for commercially driven, data-led leaders who thrive in fast-paced, outdoor operational environments? This field-based leadership role puts you at the centre of operational delivery, team performance, commercial management and service excellence click apply for full job details
About Mous We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That's why we're building the go to brand for products that genuinely deliver. For over 10 years, we've pushed product performance to its limits, designing from first principles, validating through real world testing, and investing millions in R&D. In parallel, we've built world class in house marketing capabilities, creating highly engaging, performance led content that proves what our products can do and resonates with a passionate, fast growing community around the brand. From throwing phones off dams to launching category defining products, our ambition is simple: raise the standard of the industry and build one of the most effective consumer brands in the world. About the Role Operations is the engine that turns Mous ideas into products in customers' hands around the world. As we scale, the quality of our decisions, and the speed we execute them, matters more than ever. As Head of Operations Performance you will work closely with the COO to bring clarity to how Operations performs and where we should focus to improve it. You will define the KPIs that matter, strengthen performance reporting, and turn complex operational data into clear insight that helps leaders make better decisions. Just as importantly, you will help turn insight into action. Working with leaders across supply chain, logistics, production, procurement, quality and customer experience, you will identify improvement opportunities and support the delivery of high impact initiatives. This is a hands on role for someone who enjoys solving real operational problems and improving how organisations perform. About You You are an analytical operator who brings structure and clarity to complex situations. You use data to understand problems and guide decisions, but only where it leads to clear action and measurable results. You work confidently with senior stakeholders, asking direct questions and challenging assumptions when needed. At the same time, you stay pragmatic and collaborative, focused on helping teams move forward. You are comfortable in ambiguity. When problems are unclear, you define them, prioritise what matters, and drive momentum. Most importantly, you take ownership. You follow problems through to resolution and leave teams and processes in a stronger, more effective state. Key Responsibilities: Build performance clarity across Operations Define and evolve the KPI framework that measures operational performance across supply chain, logistics, production, procurement, quality and CX. Turn data into operational decisions Translate complex operational data into clear insights that inform priorities, highlight risks, and guide leadership decisions. Improve performance reporting Develop simple, trusted dashboards and reporting that allow teams and leadership to understand performance quickly and consistently. Drive operational improvement Work directly with functional leaders to identify inefficiencies, simplify processes, and improve how work flows across teams. Deliver cross functional initiatives Structure and support complex operational projects from planning through to delivery, ensuring improvements are embedded into day to day operations. Strengthen operational systems Support effective use of operational tools such as ERP, CX platforms, AI tools and Wrike so that systems enable - rather than slow - execution. Partner with Operations leadership Act as a trusted partner to the COO and Operations leadership team, helping prioritise work and challenge thinking where needed. ️How will success be measured? Success in this role will be visible in how clearly Operations understands its performance and how effectively it improves it. Key indicators include: A clear, trusted KPI framework used consistently across Operations High quality dashboards and reporting used regularly by leadership Measurable improvements in key operational metrics Successful delivery of cross functional operational initiatives Strong adoption of performance driven decision making across teams Positive feedback from operational leaders on the value of the role Ultimately, success means the Operations team always knows how it is performing - and what it should focus on next. Skills and experience: We're looking for someone who is: Highly analytical and comfortable working with complex operational data Experienced in improving operational performance, not just reporting on it Comfortable working with senior stakeholders and influencing decisions Structured, organised, and able to bring clarity to ambiguous problems Pragmatic and focused on delivering outcomes rather than theory Requirements: 4 8 years of experience in operations, operational performance, analytics, or transformation roles Strong experience building KPI frameworks and performance dashboards Proven ability to translate data into operational decisions Experience delivering cross functional projects or programmes Experience improving operational processes or workflows Strong analytical capability (advanced Excel and tools such as Power BI, SQL or similar) Experience working with operational systems such as ERP platforms Nice to have: Experience in consumer products, ecommerce, or D2C businesses Exposure to Lean, Six Sigma, or operational improvement methodologies Experience implementing OKRs or performance management frameworks Experience working with automation or AI tools in operational environments Our Offer We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative and high energy culture. Benefits include: Significant opportunity for growth, ownership, and career progression Competitive salary reflective of experience and impact 30% Friends & Family discount on all Mous products 25 days' holiday + 8 bank holidays 1 month paid leave after 5 years' service Cycle to Work Scheme Charlie HR perks and discounts Regular socials, events, and on site activities (including an on site gym) Our Values G et Results - We take accountability, prioritise impact, and push standards higher. Work Together - We collaborate openly, challenge constructively, and learn from each other. Enjoy the Ride - We stay agile, embrace change, and enjoy building something special together. Our Commitment Mous is an equal opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.
Apr 05, 2026
Full time
About Mous We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That's why we're building the go to brand for products that genuinely deliver. For over 10 years, we've pushed product performance to its limits, designing from first principles, validating through real world testing, and investing millions in R&D. In parallel, we've built world class in house marketing capabilities, creating highly engaging, performance led content that proves what our products can do and resonates with a passionate, fast growing community around the brand. From throwing phones off dams to launching category defining products, our ambition is simple: raise the standard of the industry and build one of the most effective consumer brands in the world. About the Role Operations is the engine that turns Mous ideas into products in customers' hands around the world. As we scale, the quality of our decisions, and the speed we execute them, matters more than ever. As Head of Operations Performance you will work closely with the COO to bring clarity to how Operations performs and where we should focus to improve it. You will define the KPIs that matter, strengthen performance reporting, and turn complex operational data into clear insight that helps leaders make better decisions. Just as importantly, you will help turn insight into action. Working with leaders across supply chain, logistics, production, procurement, quality and customer experience, you will identify improvement opportunities and support the delivery of high impact initiatives. This is a hands on role for someone who enjoys solving real operational problems and improving how organisations perform. About You You are an analytical operator who brings structure and clarity to complex situations. You use data to understand problems and guide decisions, but only where it leads to clear action and measurable results. You work confidently with senior stakeholders, asking direct questions and challenging assumptions when needed. At the same time, you stay pragmatic and collaborative, focused on helping teams move forward. You are comfortable in ambiguity. When problems are unclear, you define them, prioritise what matters, and drive momentum. Most importantly, you take ownership. You follow problems through to resolution and leave teams and processes in a stronger, more effective state. Key Responsibilities: Build performance clarity across Operations Define and evolve the KPI framework that measures operational performance across supply chain, logistics, production, procurement, quality and CX. Turn data into operational decisions Translate complex operational data into clear insights that inform priorities, highlight risks, and guide leadership decisions. Improve performance reporting Develop simple, trusted dashboards and reporting that allow teams and leadership to understand performance quickly and consistently. Drive operational improvement Work directly with functional leaders to identify inefficiencies, simplify processes, and improve how work flows across teams. Deliver cross functional initiatives Structure and support complex operational projects from planning through to delivery, ensuring improvements are embedded into day to day operations. Strengthen operational systems Support effective use of operational tools such as ERP, CX platforms, AI tools and Wrike so that systems enable - rather than slow - execution. Partner with Operations leadership Act as a trusted partner to the COO and Operations leadership team, helping prioritise work and challenge thinking where needed. ️How will success be measured? Success in this role will be visible in how clearly Operations understands its performance and how effectively it improves it. Key indicators include: A clear, trusted KPI framework used consistently across Operations High quality dashboards and reporting used regularly by leadership Measurable improvements in key operational metrics Successful delivery of cross functional operational initiatives Strong adoption of performance driven decision making across teams Positive feedback from operational leaders on the value of the role Ultimately, success means the Operations team always knows how it is performing - and what it should focus on next. Skills and experience: We're looking for someone who is: Highly analytical and comfortable working with complex operational data Experienced in improving operational performance, not just reporting on it Comfortable working with senior stakeholders and influencing decisions Structured, organised, and able to bring clarity to ambiguous problems Pragmatic and focused on delivering outcomes rather than theory Requirements: 4 8 years of experience in operations, operational performance, analytics, or transformation roles Strong experience building KPI frameworks and performance dashboards Proven ability to translate data into operational decisions Experience delivering cross functional projects or programmes Experience improving operational processes or workflows Strong analytical capability (advanced Excel and tools such as Power BI, SQL or similar) Experience working with operational systems such as ERP platforms Nice to have: Experience in consumer products, ecommerce, or D2C businesses Exposure to Lean, Six Sigma, or operational improvement methodologies Experience implementing OKRs or performance management frameworks Experience working with automation or AI tools in operational environments Our Offer We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative and high energy culture. Benefits include: Significant opportunity for growth, ownership, and career progression Competitive salary reflective of experience and impact 30% Friends & Family discount on all Mous products 25 days' holiday + 8 bank holidays 1 month paid leave after 5 years' service Cycle to Work Scheme Charlie HR perks and discounts Regular socials, events, and on site activities (including an on site gym) Our Values G et Results - We take accountability, prioritise impact, and push standards higher. Work Together - We collaborate openly, challenge constructively, and learn from each other. Enjoy the Ride - We stay agile, embrace change, and enjoy building something special together. Our Commitment Mous is an equal opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.
Operations and HR Lead - Bournemouth - Term Time - Up to £34,232 About the Role: An exciting opportunity for a proactive and organised Operations and HR Lead to join a fast-paced academy environment. You'll take ownership of office operations, lead the admin team, and manage key HR processes while supporting senior leadership click apply for full job details
Apr 05, 2026
Full time
Operations and HR Lead - Bournemouth - Term Time - Up to £34,232 About the Role: An exciting opportunity for a proactive and organised Operations and HR Lead to join a fast-paced academy environment. You'll take ownership of office operations, lead the admin team, and manage key HR processes while supporting senior leadership click apply for full job details
Reports to: Operation Manager At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As the General Manager you will help cultivate a team environment that provides exceptional guest service while ensuring all team members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette's mission and values. KNOWLEDGE AND RESPONSIBILITIES Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company's goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports cafe management and cafe team. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary. Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards. Fosters high staff morale and effective performance management. Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments. Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. Develops and implements creative strategies to increases revenue. Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables. Provides consistent and superior food & beverage experience. Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed. Monitors cafe appearance and ensures problems are resolved expeditiously. Must become certified in the Paris Baguette specified food safety program within 30 days of employment. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned. WHAT YOU NEED TO HAVE 2-3 years of progressive management experience with team supervision required Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working POS register systems. Possess a high level of profit and loss capability, and sales and marketing skills and abilities. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards. High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS Competitive compensation Work life balance, 40h contract and no late shifts Great development opportunities Free Cake for your Birthday High Performance Culture Free meals during your shift Holiday entitlement increase with longevity (Terms and Conditions apply) Compensation: To be discussed
Apr 05, 2026
Full time
Reports to: Operation Manager At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As the General Manager you will help cultivate a team environment that provides exceptional guest service while ensuring all team members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette's mission and values. KNOWLEDGE AND RESPONSIBILITIES Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company's goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports cafe management and cafe team. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary. Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards. Fosters high staff morale and effective performance management. Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments. Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. Develops and implements creative strategies to increases revenue. Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables. Provides consistent and superior food & beverage experience. Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed. Monitors cafe appearance and ensures problems are resolved expeditiously. Must become certified in the Paris Baguette specified food safety program within 30 days of employment. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned. WHAT YOU NEED TO HAVE 2-3 years of progressive management experience with team supervision required Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working POS register systems. Possess a high level of profit and loss capability, and sales and marketing skills and abilities. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards. High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS Competitive compensation Work life balance, 40h contract and no late shifts Great development opportunities Free Cake for your Birthday High Performance Culture Free meals during your shift Holiday entitlement increase with longevity (Terms and Conditions apply) Compensation: To be discussed
We re recruiting a Finance Manager for a well-established Yeovil based business to take financial responsibility for a recently acquired US entity (c. $7m turnover). This is a UK-based role reporting to the CFO, designed to provide strong financial oversight and control of the US operation through internal systems. You ll work closely with the US Sales Director and Operations Director remotely (via Teams), with meetings typically scheduled from 3pm to 5pm, so no issues with time differences. This is a fantastic opportunity for a commercially minded Finance Manager who enjoys partnering internationally, driving system improvements, and adding real strategic value within a growing business. The Role: Lead budgeting, forecasting and re-forecasting for the US business Produce management accounts, board packs and statutory reporting (FRS102) Deliver margin analysis, KPI reporting and commercial insight Improve cost control, stock management and overall performance Manage cash flow, 13-week forecasting and FX exposure Strengthen controls and oversee audit processes Lead the US rollout of Microsoft Business Central (already live in the UK) The UK finance team (including AP and AR) will support you with system implementation and ongoing transactional processing. Experience with ERP systems is important, as the group requires full visibility of the US entity. US tax knowledge is advantageous but not essential external advisors are in place. Key Skills & Experience ACA, ACCA or CIMA qualified (or equivalent) with a degree in Finance, Accounting or a related discipline Proven experience in a Finance Manager or similar senior finance leadership role Strong commercial acumen with a track record of improving margins, EBITDA and working capital Hands-on experience with ERP systems (Microsoft Business Central is highly desirable) and advanced Excel skills Excellent analytical, problem-solving and decision-making abilities Confident communicator with the ability to influence senior stakeholders and present financial insights clearly Strong people management skills with experience leading and developing finance teams High attention to detail with a strong focus on accuracy, governance and compliance
Apr 05, 2026
Full time
We re recruiting a Finance Manager for a well-established Yeovil based business to take financial responsibility for a recently acquired US entity (c. $7m turnover). This is a UK-based role reporting to the CFO, designed to provide strong financial oversight and control of the US operation through internal systems. You ll work closely with the US Sales Director and Operations Director remotely (via Teams), with meetings typically scheduled from 3pm to 5pm, so no issues with time differences. This is a fantastic opportunity for a commercially minded Finance Manager who enjoys partnering internationally, driving system improvements, and adding real strategic value within a growing business. The Role: Lead budgeting, forecasting and re-forecasting for the US business Produce management accounts, board packs and statutory reporting (FRS102) Deliver margin analysis, KPI reporting and commercial insight Improve cost control, stock management and overall performance Manage cash flow, 13-week forecasting and FX exposure Strengthen controls and oversee audit processes Lead the US rollout of Microsoft Business Central (already live in the UK) The UK finance team (including AP and AR) will support you with system implementation and ongoing transactional processing. Experience with ERP systems is important, as the group requires full visibility of the US entity. US tax knowledge is advantageous but not essential external advisors are in place. Key Skills & Experience ACA, ACCA or CIMA qualified (or equivalent) with a degree in Finance, Accounting or a related discipline Proven experience in a Finance Manager or similar senior finance leadership role Strong commercial acumen with a track record of improving margins, EBITDA and working capital Hands-on experience with ERP systems (Microsoft Business Central is highly desirable) and advanced Excel skills Excellent analytical, problem-solving and decision-making abilities Confident communicator with the ability to influence senior stakeholders and present financial insights clearly Strong people management skills with experience leading and developing finance teams High attention to detail with a strong focus on accuracy, governance and compliance
IT Strategy & Performance - Senior / Managing Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Strategy & Performance team is one of the fastest growing teams in the Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking Senior and Managing Consultant level candidates with a breadth of experience that will enable them to deliver across our three core disciplines. The ideal candidate will have expertise in Technology Strategy and IT Cost & Value, but IT M&A experience is also desirable. You will have the opportunity to work across a range of sectors. The responsibilities of the Senior/Managing Consultant role in IT Strategy & Performance typically includes: Client delivery, leading workstreams and project teams in complex technology engagements including Technology Strategy & Transformation and technology cost transformation. Driving cultural and organisational change with clients to align IT and business stakeholders around strategy, cost and value objectives. Advising on the strategic role of technology within organisations and how to operationalise the capabilities. Advising clients on translating complex technical findings into actionable commercial insights and deliverable strategies, focusing on value to the client. Contributing to the development of our offerings and supporting capability building within the IT Performance team, supporting the growth of our offers across market units and developing winning proposals for our clients. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud native architectures - evaluating scalability, interoperability, and alignment with the client's long term strategy. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior/Managing Consultant level candidates who can demonstrate the following: Consulting experience (4+ years) across Technology Strategy and/or IT Cost & Value. Evidence of strong track record delivering on Digital Strategy & Transformation projects and/or technology cost transformation. Evidence of technical and strategic expertise across Technology Strategy, Target Operating Model Design, Transformation Roadmapping, Business IT Alignment, IT Financial Management, Total Cost of Ownership, Application Portfolio Rationalisation, Benchmarking and Optimisation. Evidence of managing teams/workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in identifying real world application of technology to drive value from technology investments. Currently working in a major consulting firm, and/or in industry with a consulting background, possibly including within an in house strategy function. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of supporting proposition building/development and growth. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network to generate revenue. WHAT YOU'LL LOVE ABOUT WORKING HERE You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: The opportunity to be an "intrapreneur", defining the direction of our team and offerings as we mature, grow and build relationships with new clients and in additional sectors. Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Apr 05, 2026
Full time
IT Strategy & Performance - Senior / Managing Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Strategy & Performance team is one of the fastest growing teams in the Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking Senior and Managing Consultant level candidates with a breadth of experience that will enable them to deliver across our three core disciplines. The ideal candidate will have expertise in Technology Strategy and IT Cost & Value, but IT M&A experience is also desirable. You will have the opportunity to work across a range of sectors. The responsibilities of the Senior/Managing Consultant role in IT Strategy & Performance typically includes: Client delivery, leading workstreams and project teams in complex technology engagements including Technology Strategy & Transformation and technology cost transformation. Driving cultural and organisational change with clients to align IT and business stakeholders around strategy, cost and value objectives. Advising on the strategic role of technology within organisations and how to operationalise the capabilities. Advising clients on translating complex technical findings into actionable commercial insights and deliverable strategies, focusing on value to the client. Contributing to the development of our offerings and supporting capability building within the IT Performance team, supporting the growth of our offers across market units and developing winning proposals for our clients. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud native architectures - evaluating scalability, interoperability, and alignment with the client's long term strategy. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior/Managing Consultant level candidates who can demonstrate the following: Consulting experience (4+ years) across Technology Strategy and/or IT Cost & Value. Evidence of strong track record delivering on Digital Strategy & Transformation projects and/or technology cost transformation. Evidence of technical and strategic expertise across Technology Strategy, Target Operating Model Design, Transformation Roadmapping, Business IT Alignment, IT Financial Management, Total Cost of Ownership, Application Portfolio Rationalisation, Benchmarking and Optimisation. Evidence of managing teams/workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in identifying real world application of technology to drive value from technology investments. Currently working in a major consulting firm, and/or in industry with a consulting background, possibly including within an in house strategy function. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of supporting proposition building/development and growth. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network to generate revenue. WHAT YOU'LL LOVE ABOUT WORKING HERE You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: The opportunity to be an "intrapreneur", defining the direction of our team and offerings as we mature, grow and build relationships with new clients and in additional sectors. Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview At Solus, part of the Aviva family, we are continuing to modernise, simplify and strengthen our technology landscape. We are looking for a Solutions Architect who can bring clarity, leadership and technical depth to help shape how our business evolves. About the role As a senior technical leader, you will define and guide the enterprise architecture that underpins our products, platforms and operations. You will work across all architecture domains, ensuring our solutions are scalable, secure, resilient and aligned to our technology strategy. You will partner with Product, Platform, Cyber, Operations, Change and business stakeholders to reduce complexity, modernise legacy systems and support confident decision making across the organisation. Location: Hybrid (Stansted - 3 days per week, 2 days remote) Responsibilities Define and maintain our enterprise and target state architecture across applications, cloud, integrations, infrastructure, data and security. Produce high quality solution designs for new products, enhancements and integrations, including Evolve. Provide architectural leadership, ensuring designs are scalable, supportable, resilient and operationally sound. Lead our Technical Design Authority, ensuring governance is fair, consistent and enabling. Maintain architectural standards, principles, patterns and decision records. Provide guidance and assurance throughout delivery, helping teams interpret and apply architecture best practice. Shape integration architecture and patterns, ensuring secure and reliable data flows across internal and external systems. Collaborate with senior stakeholders, simplifying complex concepts and supporting business case development. Identify architectural risks early and work with Cyber, GRC and Data teams to embed security and compliance by design. Qualifications Strong experience across enterprise architecture domains including cloud, data, applications, infrastructure and security. Deep knowledge of modern enterprise patterns, SaaS adoption, API and event based integrations and resilience approaches. Experience establishing and governing architecture standards and principles. Ability to balance cost, complexity, scalability and security to support confident decision making. Strong communication skills with the ability to bring clarity to complex topics. Architecture frameworks such as TOGAF, SAFe Architect or BCS (or equivalent experience). Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 05, 2026
Full time
Overview At Solus, part of the Aviva family, we are continuing to modernise, simplify and strengthen our technology landscape. We are looking for a Solutions Architect who can bring clarity, leadership and technical depth to help shape how our business evolves. About the role As a senior technical leader, you will define and guide the enterprise architecture that underpins our products, platforms and operations. You will work across all architecture domains, ensuring our solutions are scalable, secure, resilient and aligned to our technology strategy. You will partner with Product, Platform, Cyber, Operations, Change and business stakeholders to reduce complexity, modernise legacy systems and support confident decision making across the organisation. Location: Hybrid (Stansted - 3 days per week, 2 days remote) Responsibilities Define and maintain our enterprise and target state architecture across applications, cloud, integrations, infrastructure, data and security. Produce high quality solution designs for new products, enhancements and integrations, including Evolve. Provide architectural leadership, ensuring designs are scalable, supportable, resilient and operationally sound. Lead our Technical Design Authority, ensuring governance is fair, consistent and enabling. Maintain architectural standards, principles, patterns and decision records. Provide guidance and assurance throughout delivery, helping teams interpret and apply architecture best practice. Shape integration architecture and patterns, ensuring secure and reliable data flows across internal and external systems. Collaborate with senior stakeholders, simplifying complex concepts and supporting business case development. Identify architectural risks early and work with Cyber, GRC and Data teams to embed security and compliance by design. Qualifications Strong experience across enterprise architecture domains including cloud, data, applications, infrastructure and security. Deep knowledge of modern enterprise patterns, SaaS adoption, API and event based integrations and resilience approaches. Experience establishing and governing architecture standards and principles. Ability to balance cost, complexity, scalability and security to support confident decision making. Strong communication skills with the ability to bring clarity to complex topics. Architecture frameworks such as TOGAF, SAFe Architect or BCS (or equivalent experience). Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
Apr 05, 2026
Full time
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
A dynamic sports bar in Tees Valley is seeking an Assistant Bar Manager to support the Bar Manager in daily operations, lead the team, and ensure high service standards. The ideal candidate will thrive in a fast-paced environment, possess excellent leadership skills, and have a solid understanding of bar operations. This hands-on role requires a commitment to excellence in customer service and the ability to manage a diverse team effectively. Competitive salary and comprehensive benefits package offered.
Apr 05, 2026
Full time
A dynamic sports bar in Tees Valley is seeking an Assistant Bar Manager to support the Bar Manager in daily operations, lead the team, and ensure high service standards. The ideal candidate will thrive in a fast-paced environment, possess excellent leadership skills, and have a solid understanding of bar operations. This hands-on role requires a commitment to excellence in customer service and the ability to manage a diverse team effectively. Competitive salary and comprehensive benefits package offered.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand. This role reports to the Regional General Manager. About the Role You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded. Duties include: Leading and developing Heads of Department to create a high-performing, highly engaged team. Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets. Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs. Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market. Driving guest satisfaction through innovative service enhancements and proactive feedback engagement. Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities. Leading community engagement initiatives that strengthen our local presence and corporate social responsibility. About You You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment. We're looking for: Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains. Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability. Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand. Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions. Exceptional people skills: Experienced in succession planning, team engagement, and talent development. Customer focus: Committed to delivering exceptional guest satisfaction and repeat business. Benefits Our rewards package includes: Discounted hotel stays around the globe, with food and beverage discounts Attractive discounts across many major retailers, restaurants, and events. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms). Personal and career development Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice. Next Steps A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. Who are Kew Green Hotels? Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at . At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at - we're here to support you.
Apr 05, 2026
Full time
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand. This role reports to the Regional General Manager. About the Role You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded. Duties include: Leading and developing Heads of Department to create a high-performing, highly engaged team. Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets. Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs. Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market. Driving guest satisfaction through innovative service enhancements and proactive feedback engagement. Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities. Leading community engagement initiatives that strengthen our local presence and corporate social responsibility. About You You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment. We're looking for: Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains. Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability. Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand. Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions. Exceptional people skills: Experienced in succession planning, team engagement, and talent development. Customer focus: Committed to delivering exceptional guest satisfaction and repeat business. Benefits Our rewards package includes: Discounted hotel stays around the globe, with food and beverage discounts Attractive discounts across many major retailers, restaurants, and events. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms). Personal and career development Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice. Next Steps A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. Who are Kew Green Hotels? Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at . At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at - we're here to support you.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
Apr 05, 2026
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
International Medical Group
Cardiff, South Glamorgan
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 05, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
