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hr operations team leader
Sky
Lead Customer Experience Designer (Digital)
Sky
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Lead Customer Experience Designer (Digital)
Sky Islington, London
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Operations
Cloudscaler
Overview Head of Operational Excellence (Head of Operations) London Hybrid (up to 3 days per week in the office) Full-time, Permanent £75,000-£85,000 About the role Cloudscaler is growing fast, and we are looking for a senior operational leader to help us scale intelligently. As Head of Operational Excellence, you will own and evolve the operational backbone of the business. This is a hands-on leadership role where you will bring structure, automation, and clarity across finance, people operations, and business processes. You will work closely with our founders and leadership team to ensure Cloudscaler continues to grow in a controlled, efficient, and data-informed way. This role is ideal for someone who enjoys improving how businesses work, loves simplifying complexity, and is excited by the potential of technology and AI to transform operations. You do not need to be an expert in every domain. What matters most is strong judgment, a holistic view of the business, and the ability to turn strategy into action. What you will be doing Driving operational strategy Translate Cloudscaler's business goals into clear, measurable operational plans Define and track meaningful KPIs across finance, people, and operations Provide clear, concise reporting and insights to leadership and the Board Use data to spot risks, inefficiencies, and opportunities before they become problems Help shape the long-term strategy of the business through operational insight Process improvement, automation, and technology Review how we work today and redesign processes to be leaner, smarter, and more scalable Identify opportunities to automate manual or repetitive work across the business, partnering with our Chief AI Officer to explore how AI can improve operational effectiveness Ensure key processes are clearly documented and easy for teams to follow Finance and commercial operations Take a holistic view of finance and what matters most for leadership decision making Oversee financial processes and reporting, ensuring accuracy, clarity, and scalability Drive automation to shorten month-end close and invoicing cycles Work with external accountants, auditors, and finance partners Use financial and operational data to highlight risks, improve margins, and control costs People and HR operations Oversee HR systems and processes, with a focus on efficiency, compliance, and employee experience Partner with the Head of Talent Acquisition to improve recruitment processes and outcomes Own and improve joiner, mover, and leaver processes Ensure compliance with UK employment law, IR35, and equality regulations Recruitment and workforce planning Work with leadership to forecast hiring needs and priorities Lead structured resourcing discussions and workforce planning Support the long-term shift towards a higher permanent workforce ratio Risk, compliance, and quality Coordinate audits and compliance activity, working with internal and external experts Maintain ISO accreditation and associated management systems Ensure compliance with data protection, health and safety, and other regulatory requirements Identify operational risks and ensure mitigation plans are documented and owned What we are looking for Experience and skills Senior operational leadership experience in a fast-growing business, ideally technology or professional services Strong understanding of how finance, people, and operations fit together Proven experience improving processes and making businesses run more efficiently Comfortable using data and technology to inform decisions and drive change Strong Excel skills and confidence working with dashboards and reporting Experience working with common HR, finance, and collaboration tools An interest in automation and AI, with a desire to learn and apply new approaches Experience leading teams and managing competing priorities Personal qualities Structured, organised, and proactive A strategic thinker who can also get hands-on when needed Comfortable with ambiguity and change in a fast-paced environment Calm under pressure and pragmatic in approach Emotionally intelligent, able to handle sensitive conversations with confidence and fairness Curious about new technology and how it can improve the way businesses operate Commercially minded and able to connect detail to big-picture outcomes Why join Cloudscaler This is a rare opportunity to shape the operational engine of a scaling consultancy with strong technical foundations and ambitious growth plans. You will work closely with our founders, influence company strategy, and have real ownership over how we evolve as we grow towards 200 employees and beyond. If you enjoy building, improving, and scaling businesses, and want to do that in an environment that values technology, clarity, and impact, we would love to hear from you. This is an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Mar 02, 2026
Full time
Overview Head of Operational Excellence (Head of Operations) London Hybrid (up to 3 days per week in the office) Full-time, Permanent £75,000-£85,000 About the role Cloudscaler is growing fast, and we are looking for a senior operational leader to help us scale intelligently. As Head of Operational Excellence, you will own and evolve the operational backbone of the business. This is a hands-on leadership role where you will bring structure, automation, and clarity across finance, people operations, and business processes. You will work closely with our founders and leadership team to ensure Cloudscaler continues to grow in a controlled, efficient, and data-informed way. This role is ideal for someone who enjoys improving how businesses work, loves simplifying complexity, and is excited by the potential of technology and AI to transform operations. You do not need to be an expert in every domain. What matters most is strong judgment, a holistic view of the business, and the ability to turn strategy into action. What you will be doing Driving operational strategy Translate Cloudscaler's business goals into clear, measurable operational plans Define and track meaningful KPIs across finance, people, and operations Provide clear, concise reporting and insights to leadership and the Board Use data to spot risks, inefficiencies, and opportunities before they become problems Help shape the long-term strategy of the business through operational insight Process improvement, automation, and technology Review how we work today and redesign processes to be leaner, smarter, and more scalable Identify opportunities to automate manual or repetitive work across the business, partnering with our Chief AI Officer to explore how AI can improve operational effectiveness Ensure key processes are clearly documented and easy for teams to follow Finance and commercial operations Take a holistic view of finance and what matters most for leadership decision making Oversee financial processes and reporting, ensuring accuracy, clarity, and scalability Drive automation to shorten month-end close and invoicing cycles Work with external accountants, auditors, and finance partners Use financial and operational data to highlight risks, improve margins, and control costs People and HR operations Oversee HR systems and processes, with a focus on efficiency, compliance, and employee experience Partner with the Head of Talent Acquisition to improve recruitment processes and outcomes Own and improve joiner, mover, and leaver processes Ensure compliance with UK employment law, IR35, and equality regulations Recruitment and workforce planning Work with leadership to forecast hiring needs and priorities Lead structured resourcing discussions and workforce planning Support the long-term shift towards a higher permanent workforce ratio Risk, compliance, and quality Coordinate audits and compliance activity, working with internal and external experts Maintain ISO accreditation and associated management systems Ensure compliance with data protection, health and safety, and other regulatory requirements Identify operational risks and ensure mitigation plans are documented and owned What we are looking for Experience and skills Senior operational leadership experience in a fast-growing business, ideally technology or professional services Strong understanding of how finance, people, and operations fit together Proven experience improving processes and making businesses run more efficiently Comfortable using data and technology to inform decisions and drive change Strong Excel skills and confidence working with dashboards and reporting Experience working with common HR, finance, and collaboration tools An interest in automation and AI, with a desire to learn and apply new approaches Experience leading teams and managing competing priorities Personal qualities Structured, organised, and proactive A strategic thinker who can also get hands-on when needed Comfortable with ambiguity and change in a fast-paced environment Calm under pressure and pragmatic in approach Emotionally intelligent, able to handle sensitive conversations with confidence and fairness Curious about new technology and how it can improve the way businesses operate Commercially minded and able to connect detail to big-picture outcomes Why join Cloudscaler This is a rare opportunity to shape the operational engine of a scaling consultancy with strong technical foundations and ambitious growth plans. You will work closely with our founders, influence company strategy, and have real ownership over how we evolve as we grow towards 200 employees and beyond. If you enjoy building, improving, and scaling businesses, and want to do that in an environment that values technology, clarity, and impact, we would love to hear from you. This is an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Head Of Operations
Airband
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Mar 02, 2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Sky
Customer Experience Design Lead
Sky Islington, London
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Leidos
Capture Manager
Leidos Farnborough, Hampshire
Capture Manager Location: There will be a requirement to be in our Farnborough office but we are flexible with where someone is based. Job Overview Leidos requires a Capture Manager to join our Business Growth team. We are looking for someone with experience in Capture / Pursuit leadership, who thrives on working in an active, fast paced environment to challenging deadlines. You must be self motivated and able to work to tough deadlines, managing competing stakeholder demands. You will be aligned with the UK Capture Operations team, report to the UK Head of Capture, with a focus to leading Capture opportunities to MoD and Homeland Security. Responsibilities Define the customer engagement management strategy and engage senior company executives in contact activity as required. Personally engage with customers and stakeholders to understand their challenges, constraints and desired outcomes. Lead the development of winning strategies that differentiate us, are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture. Assemble a high performing Capture team that brings relevant expertise and capabilities: Deliver clear and inspired leadership and actively drive them to achieve bid milestones within budget and schedule. Deliver clear and inspired leadership to assure execution of winning capture strategy. Where relevant, assemble an industry team that compliments Leidos capabilities to both win the opportunity and ensure execution of the program. Work with the Bid Manager to develop a high-quality proposal, ensuring win themes, hot buttons, and evaluation criteria are comprehensively addressed across all proposal elements. Lead internal stakeholder management and keep the senior leadership teams informed and engaged, including timely escalation of issues needing resolution. Lead post-submission activities and support the program team as required, ensuring smooth hand over to the operational delivery. Qualifications As a Capture Manager / Pursuit Lead winning complex services opportunities of greater than £20m, ideally to UK MoD. Be capable of developing and maintaining senior stakeholder relationships internally and with customers and industry partners. Required Skills Exceptional leadership, relationship management, and communication skills. Proven effective in working across organisational boundaries. Ability to work at the strategic and big picture level. Strong presentation and negotiating skills. Sound commercial acumen and ability to build a compelling business case. Ability to manage to a challenging deadline, including motivation and leadership to team members. Clearance Requirements UK Security Clearance is required for this role. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Mar 02, 2026
Full time
Capture Manager Location: There will be a requirement to be in our Farnborough office but we are flexible with where someone is based. Job Overview Leidos requires a Capture Manager to join our Business Growth team. We are looking for someone with experience in Capture / Pursuit leadership, who thrives on working in an active, fast paced environment to challenging deadlines. You must be self motivated and able to work to tough deadlines, managing competing stakeholder demands. You will be aligned with the UK Capture Operations team, report to the UK Head of Capture, with a focus to leading Capture opportunities to MoD and Homeland Security. Responsibilities Define the customer engagement management strategy and engage senior company executives in contact activity as required. Personally engage with customers and stakeholders to understand their challenges, constraints and desired outcomes. Lead the development of winning strategies that differentiate us, are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture. Assemble a high performing Capture team that brings relevant expertise and capabilities: Deliver clear and inspired leadership and actively drive them to achieve bid milestones within budget and schedule. Deliver clear and inspired leadership to assure execution of winning capture strategy. Where relevant, assemble an industry team that compliments Leidos capabilities to both win the opportunity and ensure execution of the program. Work with the Bid Manager to develop a high-quality proposal, ensuring win themes, hot buttons, and evaluation criteria are comprehensively addressed across all proposal elements. Lead internal stakeholder management and keep the senior leadership teams informed and engaged, including timely escalation of issues needing resolution. Lead post-submission activities and support the program team as required, ensuring smooth hand over to the operational delivery. Qualifications As a Capture Manager / Pursuit Lead winning complex services opportunities of greater than £20m, ideally to UK MoD. Be capable of developing and maintaining senior stakeholder relationships internally and with customers and industry partners. Required Skills Exceptional leadership, relationship management, and communication skills. Proven effective in working across organisational boundaries. Ability to work at the strategic and big picture level. Strong presentation and negotiating skills. Sound commercial acumen and ability to build a compelling business case. Ability to manage to a challenging deadline, including motivation and leadership to team members. Clearance Requirements UK Security Clearance is required for this role. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Deloitte LLP
Associate Director, Indirect Tax Technology
Deloitte LLP
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 19-Jan-2026 21873 Connect to your Industry There is exceptional demand for our Indirect Tax Compliance & Technology team's services. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies in one of the fastest growing and innovative industry sectors, but some of the newest and most entrepreneurial businesses too. Deloitte has the largest Indirect Tax Group in the UK and is regarded in the firm as one of the leading and most successful service lines, with a reputation for being proactive, entrepreneurial, successful and fun to work with. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most . Connect to your opportunity As a senior member of our Indirect Tax Compliance & Technology team, you will help to develop and deliver our ambitious plan for market leadership. You will work across a range of our focus and priority areas such as the implementation of complex technology solutions for tax determination and/or e-invoicing, ensuring successful project delivery and client satisfaction. You will work closely with other parts of the Deloitte global network to deliver on fast-paced national and international projects. Responsibilities include: Lead and manage the full lifecycle implementation of tax technology solutions Oversee project teams, ensuring adherence to timelines, budgets and quality standards Provide expert guidance on ERP tax logic, tax engine configurations and add-on solutions Engage with clients, mapping out their 'as is' operations across IT, Finance, Data and Tax to understand their tax technology needs and design appropriate solutions Perform gap analysis to meet functional regulatory requirements Lead and enhance existing client engagements and target relationships, reporting direct to a Partner Develop new market opportunities locally, nationally and internationally with an opportunity to lead the market development of the new ideas Work closely with colleagues in other parts of the firm, and other Deloitte offices, to develop and pursue opportunities Assist with developing less experienced staff with hands on advice and support Manage diverse teams within an inclusive team culture where people are recognised for their contribution Connect to your skills and professional experience Proven experience in implementing and leading the implementation of technology solutions for tax determination Extensive expertise with ERP tax logic (SAP, Oracle and/or others), tax engines (eg. Vertex, Thomson Reuters ONESOURCE Indirect Tax), and/or add-on solutions Strong project management and leadership skills Proven experience with data analytics tools such as Alteryx, Power BI, Tableau, SQL and/or advanced Excel A strong understanding of business processes and experience in identifying and implementing process efficiencies Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights Ability to build and maintain strong client relationships, understanding their needs and delivering tailored solutions Indirect tax knowledge - strong technical knowledge of UK and/or international indirect tax principles and regulations Understanding of e-invoicing and e-reporting, including the evolving global regulatory landscape Experience with SAP DRC implementation and integration An understanding of how AI and ML can be applied to indirect tax processes, with experience in or exposure to techniques for anomaly detection, predictive analytics or automated classification within large datasets (eg transaction data, expense claims) and Natural Language Processing for extracting key information from unstructured tax-related documents (eg invoices, contracts, tax legislation) Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request. Connect with your colleagues "The beauty of Deloitte is that we're so big and diverse you can easily surround yourself with people who complement your style to create highly effective teams together." - Chris, Tax "You'll get great experience across a wide range of clients and industries and have access to experts in every field and colleagues across the world who will support you when needed." - Erica, Tax Our hybrid working policy You'll be based in one of our UK offices with hybrid working At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Mar 02, 2026
Full time
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 19-Jan-2026 21873 Connect to your Industry There is exceptional demand for our Indirect Tax Compliance & Technology team's services. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies in one of the fastest growing and innovative industry sectors, but some of the newest and most entrepreneurial businesses too. Deloitte has the largest Indirect Tax Group in the UK and is regarded in the firm as one of the leading and most successful service lines, with a reputation for being proactive, entrepreneurial, successful and fun to work with. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most . Connect to your opportunity As a senior member of our Indirect Tax Compliance & Technology team, you will help to develop and deliver our ambitious plan for market leadership. You will work across a range of our focus and priority areas such as the implementation of complex technology solutions for tax determination and/or e-invoicing, ensuring successful project delivery and client satisfaction. You will work closely with other parts of the Deloitte global network to deliver on fast-paced national and international projects. Responsibilities include: Lead and manage the full lifecycle implementation of tax technology solutions Oversee project teams, ensuring adherence to timelines, budgets and quality standards Provide expert guidance on ERP tax logic, tax engine configurations and add-on solutions Engage with clients, mapping out their 'as is' operations across IT, Finance, Data and Tax to understand their tax technology needs and design appropriate solutions Perform gap analysis to meet functional regulatory requirements Lead and enhance existing client engagements and target relationships, reporting direct to a Partner Develop new market opportunities locally, nationally and internationally with an opportunity to lead the market development of the new ideas Work closely with colleagues in other parts of the firm, and other Deloitte offices, to develop and pursue opportunities Assist with developing less experienced staff with hands on advice and support Manage diverse teams within an inclusive team culture where people are recognised for their contribution Connect to your skills and professional experience Proven experience in implementing and leading the implementation of technology solutions for tax determination Extensive expertise with ERP tax logic (SAP, Oracle and/or others), tax engines (eg. Vertex, Thomson Reuters ONESOURCE Indirect Tax), and/or add-on solutions Strong project management and leadership skills Proven experience with data analytics tools such as Alteryx, Power BI, Tableau, SQL and/or advanced Excel A strong understanding of business processes and experience in identifying and implementing process efficiencies Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights Ability to build and maintain strong client relationships, understanding their needs and delivering tailored solutions Indirect tax knowledge - strong technical knowledge of UK and/or international indirect tax principles and regulations Understanding of e-invoicing and e-reporting, including the evolving global regulatory landscape Experience with SAP DRC implementation and integration An understanding of how AI and ML can be applied to indirect tax processes, with experience in or exposure to techniques for anomaly detection, predictive analytics or automated classification within large datasets (eg transaction data, expense claims) and Natural Language Processing for extracting key information from unstructured tax-related documents (eg invoices, contracts, tax legislation) Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request. Connect with your colleagues "The beauty of Deloitte is that we're so big and diverse you can easily surround yourself with people who complement your style to create highly effective teams together." - Chris, Tax "You'll get great experience across a wide range of clients and industries and have access to experts in every field and colleagues across the world who will support you when needed." - Erica, Tax Our hybrid working policy You'll be based in one of our UK offices with hybrid working At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Farm Manager - Potatoes - Essex - £60,000 + Accommodation + Vehicle + Bonus
Agricultural Recruitment Specialists Ltd
Farm Manager Farm Manager - Potatoes -Essex -£60,000 + Accommodation + Vehicle + Bonus The Job: This is a rare opportunity for an experienced Farm Manager to take charge of a high-performing, large-scale potato operation in Essex. The business is progressive, well invested and forward-looking, offering the successful candidate genuine responsibility, autonomy and the chance to put their own stamp on the operation. Working closely with senior management and trusted agronomic support, you'll be central to driving crop performance, operational efficiency and team culture. This role will suit someone who enjoys being hands on, making decisions and leading from the front in a fast paced, seasonal environment. Key Responsibilities: Lead a large scale potato enterprise with modern equipment and strong agronomic support Take ownership of the crop from planning through to harvest, storage and outloading Influence rotations, soil health and supporting arable operations Run and develop the irrigation operation Lead and motivate a committed team of permanent and seasonal staff Play a key role in budgets, investment decisions and future strategy Maintain high standards across compliance, health & safety and environmental performance The Candidate: Experienced in managing large scale potato production Practical, commercially minded and comfortable making decisions A confident people manager with a hands on leadership style Strong agronomic knowledge with good mechanical understanding Organised, calm under pressure and driven to deliver high standards Full UK driving licence The Package: Salary circa £60,000 DOE Accommodation and vehicle provided Performance related bonus Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, .
Mar 02, 2026
Full time
Farm Manager Farm Manager - Potatoes -Essex -£60,000 + Accommodation + Vehicle + Bonus The Job: This is a rare opportunity for an experienced Farm Manager to take charge of a high-performing, large-scale potato operation in Essex. The business is progressive, well invested and forward-looking, offering the successful candidate genuine responsibility, autonomy and the chance to put their own stamp on the operation. Working closely with senior management and trusted agronomic support, you'll be central to driving crop performance, operational efficiency and team culture. This role will suit someone who enjoys being hands on, making decisions and leading from the front in a fast paced, seasonal environment. Key Responsibilities: Lead a large scale potato enterprise with modern equipment and strong agronomic support Take ownership of the crop from planning through to harvest, storage and outloading Influence rotations, soil health and supporting arable operations Run and develop the irrigation operation Lead and motivate a committed team of permanent and seasonal staff Play a key role in budgets, investment decisions and future strategy Maintain high standards across compliance, health & safety and environmental performance The Candidate: Experienced in managing large scale potato production Practical, commercially minded and comfortable making decisions A confident people manager with a hands on leadership style Strong agronomic knowledge with good mechanical understanding Organised, calm under pressure and driven to deliver high standards Full UK driving licence The Package: Salary circa £60,000 DOE Accommodation and vehicle provided Performance related bonus Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, .
NG Bailey
Linesperson Chargehand / Linesman Chargehand
NG Bailey Catterick Garrison, Yorkshire
Linesman Chargehand North East / YorkshirePermanentUp to £54.8k + Company Commercial Vehicle + Flexible Benefits £2,500 Sign-On Bonus (£1,250 payable in the first month and £1,250 after successful completion of probation)Direct applicants only - agency applications not eligible. Freedom's Network Services team has an exciting opportunity for a Linesman Chargehand to join our field-based team. This role is key to delivering overhead line projects safely, efficiently, and to the highest standards. Some of the key deliverables in this role will include: Installing, building, and refurbishing overhead lines at LV, 11kV, and up to 33kV. Working to Freedom and client standards, policies, and procedures. Leading and guiding team members to ensure safe and effective operations. Maintaining site safety and completing risk assessments. Reporting incidents and ensuring compliance with SHEQ requirements. What we're looking for: Full UK Driving Licence First Aid, Manual Handling, Working at Height Winch Operation, IPAF 1b MEWP NRSWA Operative, City & Guilds 2322 Chainsaw Certification DNO Authorisation (up to 33kV & Live Line Working) Safe Digging Techniques, Environmental Awareness CDM & Risk Assessment Training Minimum 5 years' experience in Overhead Lines up to 33kV Strong Health & Safety knowledge and team leadership skills Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 02, 2026
Full time
Linesman Chargehand North East / YorkshirePermanentUp to £54.8k + Company Commercial Vehicle + Flexible Benefits £2,500 Sign-On Bonus (£1,250 payable in the first month and £1,250 after successful completion of probation)Direct applicants only - agency applications not eligible. Freedom's Network Services team has an exciting opportunity for a Linesman Chargehand to join our field-based team. This role is key to delivering overhead line projects safely, efficiently, and to the highest standards. Some of the key deliverables in this role will include: Installing, building, and refurbishing overhead lines at LV, 11kV, and up to 33kV. Working to Freedom and client standards, policies, and procedures. Leading and guiding team members to ensure safe and effective operations. Maintaining site safety and completing risk assessments. Reporting incidents and ensuring compliance with SHEQ requirements. What we're looking for: Full UK Driving Licence First Aid, Manual Handling, Working at Height Winch Operation, IPAF 1b MEWP NRSWA Operative, City & Guilds 2322 Chainsaw Certification DNO Authorisation (up to 33kV & Live Line Working) Safe Digging Techniques, Environmental Awareness CDM & Risk Assessment Training Minimum 5 years' experience in Overhead Lines up to 33kV Strong Health & Safety knowledge and team leadership skills Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Head of Operations
Appvia
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Mar 02, 2026
Full time
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Zachary Daniels Recruitment
Store Manager
Zachary Daniels Recruitment
Store Manager Belfast Fashion Retail Salary up to 30,000 + Bonus & Benefits Are you an experienced Store Manager with a passion for delivering outstanding results in a fast-paced retail environment? This is a brilliant opportunity to join a successful outdoor retailer at their store in Belfast If you are a driven leader with strong retail management experience and a focus on customer service, team development, and commercial success, this role could be your next career move. As Store Manager , you will be responsible for the full running of the store - leading your team, delivering sales leadership , and ensuring a consistently high standard of customer service excellence . What's on offer: Salary of 30,000 per annum + Bonus Performance-related bonus Generous employee discount Uniform allowance Wellbeing support and mental health initiatives Recognition through monthly and long-service awards Ongoing opportunities to grow within a successful and supportive retail business Key Responsibilities of the Store Manager: Lead all aspects of store operations, taking full P&L responsibility Drive retail performance through effective sales leadership and KPI management Deliver a best-in-class experience for customers through consistent customer service excellence Oversee visual merchandising to ensure the store is commercial, inspiring, and on-brand Recruit, train, and develop your team, with a strong focus on team management and colleague engagement Ensure compliance with operational procedures including stock, audits, and health & safety Use data and commercial insight to drive decisions that increase sales and profit About You: We are looking for a passionate and energetic Store Manager with a background in retail . You'll be confident managing a team, commercially focused, and enjoy creating a positive store culture where people are motivated to deliver their best every day. To be successful, you'll bring: Proven experience as a Store Manager or strong Assistant Manager ready for the next step Strong knowledge of retail management principles and store operations The ability to inspire and develop a team through effective recruitment and training A hands-on, solution-focused approach to challenges A passion for product and customer experience - whether you're from fashion, lifestyle or outdoor retail This is a fantastic opportunity for a Store Manager who thrives in a customer-driven retail setting and is ready to take ownership of a high-profile store. Apply now to explore the next step in your retail career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Store Manager Belfast Fashion Retail Salary up to 30,000 + Bonus & Benefits BH35372
Mar 02, 2026
Full time
Store Manager Belfast Fashion Retail Salary up to 30,000 + Bonus & Benefits Are you an experienced Store Manager with a passion for delivering outstanding results in a fast-paced retail environment? This is a brilliant opportunity to join a successful outdoor retailer at their store in Belfast If you are a driven leader with strong retail management experience and a focus on customer service, team development, and commercial success, this role could be your next career move. As Store Manager , you will be responsible for the full running of the store - leading your team, delivering sales leadership , and ensuring a consistently high standard of customer service excellence . What's on offer: Salary of 30,000 per annum + Bonus Performance-related bonus Generous employee discount Uniform allowance Wellbeing support and mental health initiatives Recognition through monthly and long-service awards Ongoing opportunities to grow within a successful and supportive retail business Key Responsibilities of the Store Manager: Lead all aspects of store operations, taking full P&L responsibility Drive retail performance through effective sales leadership and KPI management Deliver a best-in-class experience for customers through consistent customer service excellence Oversee visual merchandising to ensure the store is commercial, inspiring, and on-brand Recruit, train, and develop your team, with a strong focus on team management and colleague engagement Ensure compliance with operational procedures including stock, audits, and health & safety Use data and commercial insight to drive decisions that increase sales and profit About You: We are looking for a passionate and energetic Store Manager with a background in retail . You'll be confident managing a team, commercially focused, and enjoy creating a positive store culture where people are motivated to deliver their best every day. To be successful, you'll bring: Proven experience as a Store Manager or strong Assistant Manager ready for the next step Strong knowledge of retail management principles and store operations The ability to inspire and develop a team through effective recruitment and training A hands-on, solution-focused approach to challenges A passion for product and customer experience - whether you're from fashion, lifestyle or outdoor retail This is a fantastic opportunity for a Store Manager who thrives in a customer-driven retail setting and is ready to take ownership of a high-profile store. Apply now to explore the next step in your retail career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Store Manager Belfast Fashion Retail Salary up to 30,000 + Bonus & Benefits BH35372
Compass Group UK
Team Leader - Bars National Theatre
Compass Group UK
Team Leader - Bars National Theatre London £30,882 per annum The partnership between Levy and KERB brings an exciting new dynamic to the food & drink offering at the National Theatre. Levy, being a market-leader in premium hospitality operations and KERB being independent street-food pioneers have joined forces to create a fresh, vibrant hospitality proposition that blends top-tier service, independent food culture and sustainability in one of the city's most iconic cultural venues. The role will be based at The Understudy, a riverside bar and street-food hub within National Theatre. The Understudy is a go-to spot for locals, theatre-goers and visitors alike, celebrated for its independent food traders, craft drinks selection, laid-back yet lively riverside terrace and commitment to sustainability. This Team Leader role is a great opportunity for someone who is passionate about delivering high-quality hospitality, thrives in a creative environment, and wants to be part of a team providing a distinctive food & drink destination within the heart of a major London cultural institution. Purpose As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you'll be responsible for overseeing the delivery of operations and act as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA's, ensuring delivery of a world class hospitality experience to all patrons of The Understudy. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Responsibilities - Team Leader Bring world-class hospitality to life across the vibrant Understudy bar. Inspire and lead teams to deliver outstanding coffee, cocktails, and customer experiences. Take ownership of stock management - from ordering to deliveries and end-of-period counts. Run engaging team briefings that set the tone for smooth, successful service. Motivate and support your team, creating a fun, positive, and proactive workplace culture. Champion exceptional guest service, handling feedback with confidence and care. Act as a trusted key holder, keeping operations running safely and efficiently. Uphold the highest standards of Food Hygiene and Health & Safety at all times. Requirements - Team Leader • Experience working in a similar role in a high volume venue • Previous experience supervising frontline teams within a similar environment • Good communication skills with a focus on great Customer Service • Team player and can-do attitude • Flexible - you will be required to work evenings, weekends, and bank holidays • Ability to work under pressure whilst maintaining a positive attitude What you'll get in return: £30,882 per annum Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme. Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia. Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid. Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme. Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products. Site Specific Benefits Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets) Food & drink discounts (Kerb Card: 50% off drinks, 20% off food at Seven Dials Market) VIP last-minute O2 show tickets (subject to availability) Discounted onsite parking (£4/day) Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Mar 02, 2026
Full time
Team Leader - Bars National Theatre London £30,882 per annum The partnership between Levy and KERB brings an exciting new dynamic to the food & drink offering at the National Theatre. Levy, being a market-leader in premium hospitality operations and KERB being independent street-food pioneers have joined forces to create a fresh, vibrant hospitality proposition that blends top-tier service, independent food culture and sustainability in one of the city's most iconic cultural venues. The role will be based at The Understudy, a riverside bar and street-food hub within National Theatre. The Understudy is a go-to spot for locals, theatre-goers and visitors alike, celebrated for its independent food traders, craft drinks selection, laid-back yet lively riverside terrace and commitment to sustainability. This Team Leader role is a great opportunity for someone who is passionate about delivering high-quality hospitality, thrives in a creative environment, and wants to be part of a team providing a distinctive food & drink destination within the heart of a major London cultural institution. Purpose As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you'll be responsible for overseeing the delivery of operations and act as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA's, ensuring delivery of a world class hospitality experience to all patrons of The Understudy. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Responsibilities - Team Leader Bring world-class hospitality to life across the vibrant Understudy bar. Inspire and lead teams to deliver outstanding coffee, cocktails, and customer experiences. Take ownership of stock management - from ordering to deliveries and end-of-period counts. Run engaging team briefings that set the tone for smooth, successful service. Motivate and support your team, creating a fun, positive, and proactive workplace culture. Champion exceptional guest service, handling feedback with confidence and care. Act as a trusted key holder, keeping operations running safely and efficiently. Uphold the highest standards of Food Hygiene and Health & Safety at all times. Requirements - Team Leader • Experience working in a similar role in a high volume venue • Previous experience supervising frontline teams within a similar environment • Good communication skills with a focus on great Customer Service • Team player and can-do attitude • Flexible - you will be required to work evenings, weekends, and bank holidays • Ability to work under pressure whilst maintaining a positive attitude What you'll get in return: £30,882 per annum Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme. Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia. Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid. Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme. Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products. Site Specific Benefits Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets) Food & drink discounts (Kerb Card: 50% off drinks, 20% off food at Seven Dials Market) VIP last-minute O2 show tickets (subject to availability) Discounted onsite parking (£4/day) Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Pearson
Test Centre Administrator - Oxfordshire, UK
Pearson Oxford, Oxfordshire
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
Mar 02, 2026
Full time
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
Claire's
Supervisor
Claire's Craigavon, County Armagh
Part-Time Manager Opportunity Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue. Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process. Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless. Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales. Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's. Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire's haul into the next viral moment. About You Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers. Social & Digital Savvy: You know what's trending, what's viral, and how to translate that into an amazing customer experience. Customer-First Mentality: You get people, and you love making them feel confident and empowered. Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility. Ready to Hustle: You're organized, self-motivated, and always looking for ways to level up. Job Requirements You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers. You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations. You have completed some high school and have at least one year of retail management experience. You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs). You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You are passionate about providing our customers with opportunities to express themselves freely every day. You are energized by interacting with customers and stive to provide excellent service throughout their visit. You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. You have strong verbal and written communication skills to effectively interact with customers, employees, and management. You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling. You are a driven team player with a positive attitude and willingness to learn. You're self-motivated and organized, as some of our stores may require you to work alone at times. You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales. You can create a curated fashion look with product during your shift. Perks and Benefits Epic Employee Discount: Score the latest accessories at an amazing discount! Career Glow-Up: Real opportunities for promotions and career growth. Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines. Candidate Journey Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 02, 2026
Full time
Part-Time Manager Opportunity Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue. Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process. Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless. Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales. Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's. Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire's haul into the next viral moment. About You Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers. Social & Digital Savvy: You know what's trending, what's viral, and how to translate that into an amazing customer experience. Customer-First Mentality: You get people, and you love making them feel confident and empowered. Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility. Ready to Hustle: You're organized, self-motivated, and always looking for ways to level up. Job Requirements You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers. You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations. You have completed some high school and have at least one year of retail management experience. You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs). You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You are passionate about providing our customers with opportunities to express themselves freely every day. You are energized by interacting with customers and stive to provide excellent service throughout their visit. You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. You have strong verbal and written communication skills to effectively interact with customers, employees, and management. You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling. You are a driven team player with a positive attitude and willingness to learn. You're self-motivated and organized, as some of our stores may require you to work alone at times. You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales. You can create a curated fashion look with product during your shift. Perks and Benefits Epic Employee Discount: Score the latest accessories at an amazing discount! Career Glow-Up: Real opportunities for promotions and career growth. Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines. Candidate Journey Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Security Officer
Team17 Digital Limited Whittlesford, Cambridgeshire
About The Role Location: Field Based/ Flexible Reports To: Site based Team Leader/s Direct Reports: Security Manager Primary Purpose Create a secure environment, in which our customers, their employees and visitors are able to thrive. Provide cover at short notice for officers sickness and holiday cover. Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards. Follow Assignment Instructions, Risk Assessments and customer policy at all times. Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate. Key Responsibilities Ensure that colleagues, customers and the public have a positive experience when engaging with Security. Complete planned rota and agreed shifts to provide security cover to meet customer needs. Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms. Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting. Secure the property of customers, employees and visitors secure at all times. Prevent unauthorised access to site, whether by a person, vehicle or object. Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions. Deliver excellent customer service at all times. Engage with training & development activity provided, ensuring you have the skills to complete your tasks. About You Experience / Skills / Qualifications 5 Years' experience in the security industry (Desirable). Full UK driving license SIA license - Security Guard/ DS SIA license - CCTV (Depending on site) IT Systems (User Level) L3 in First Aid (Desirable) Key Behaviors Emotional maturity Self-Confidence and ability to respond in dynamic and unpredictable situations Excellent Communication in all directions (verbal and written) Punctual, reliable and well presented. Work collaboratively with colleagues and customers Role model security professionalism, ethics and personal integrity Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise) About Us What do you get from us? Assistance Programme through Health Assured - Physical, mental, and financial health support for all our colleagues through our ehub and phone. Grocery Aid - Emotional, practical and financial support, through counselling, advice, and grants. Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits Perkbox - Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips. Free uniform All the training and tools you need to do your job A little about us: A privately owned, professionally run business. Operating for over 60 years. Employing over 2,400 colleagues across over 1800 sites nationwide Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover Our services include Cleaning, Security, Specialist, and FM services Passionate about delivering a personable and reliable service We work within multiple industries and they will probably be brands you know and love. If you'd be interested in coming on board then we look forward to hearing from you!
Mar 02, 2026
Full time
About The Role Location: Field Based/ Flexible Reports To: Site based Team Leader/s Direct Reports: Security Manager Primary Purpose Create a secure environment, in which our customers, their employees and visitors are able to thrive. Provide cover at short notice for officers sickness and holiday cover. Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards. Follow Assignment Instructions, Risk Assessments and customer policy at all times. Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate. Key Responsibilities Ensure that colleagues, customers and the public have a positive experience when engaging with Security. Complete planned rota and agreed shifts to provide security cover to meet customer needs. Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms. Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting. Secure the property of customers, employees and visitors secure at all times. Prevent unauthorised access to site, whether by a person, vehicle or object. Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions. Deliver excellent customer service at all times. Engage with training & development activity provided, ensuring you have the skills to complete your tasks. About You Experience / Skills / Qualifications 5 Years' experience in the security industry (Desirable). Full UK driving license SIA license - Security Guard/ DS SIA license - CCTV (Depending on site) IT Systems (User Level) L3 in First Aid (Desirable) Key Behaviors Emotional maturity Self-Confidence and ability to respond in dynamic and unpredictable situations Excellent Communication in all directions (verbal and written) Punctual, reliable and well presented. Work collaboratively with colleagues and customers Role model security professionalism, ethics and personal integrity Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise) About Us What do you get from us? Assistance Programme through Health Assured - Physical, mental, and financial health support for all our colleagues through our ehub and phone. Grocery Aid - Emotional, practical and financial support, through counselling, advice, and grants. Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits Perkbox - Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips. Free uniform All the training and tools you need to do your job A little about us: A privately owned, professionally run business. Operating for over 60 years. Employing over 2,400 colleagues across over 1800 sites nationwide Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover Our services include Cleaning, Security, Specialist, and FM services Passionate about delivering a personable and reliable service We work within multiple industries and they will probably be brands you know and love. If you'd be interested in coming on board then we look forward to hearing from you!
Senior Cleaning Operations Manager
Salisbury Group
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Mar 02, 2026
Full time
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Head of Customer Care
Gleeson Penrith, Cumbria
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4412 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Penrith Location Penrith, United Kingdom Posted on 12 January, 2026
Mar 02, 2026
Full time
# Head of Customer Care Job Introduction Regional Head of Customer Care At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. We're looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five star homeowner experience from the moment our customers receive their keys.This is a senior leadership role with real influence. You'll set the standard for customer excellence across your region, lead and develop a high performing team, and work collaboratively with colleagues across Build, Sales, and Technical to ensure every homeowner feels supported, valued, and confident in their new home. What you'll be doing Leading our customer-first culture by acting as an ambassador for the Gleeson brand, values, and commitment to quality. Driving five star customer service through inspirational leadership, coaching, and development of the regional customer care team. Ensuring consistent, high-quality service delivery with clear action plans, KPIs, and performance standards across defect management, NHQC/NHBC requirements, and SLAs. Monitoring customer satisfaction and implementing improvement initiatives that enhance the homeowner experience and support strong HBF survey results. Overseeing post-completion operations to ensure defects are resolved promptly, professionally, and in line with warranty and quality standards. Collaborating with internal teams to deliver a seamless handover and post-completion journey for every homeowner. Managing contractor and supplier relationships to ensure timely and effective resolution of customer issues. Reporting on performance through KPIs, trends, and root cause analysis, contributing to regional strategy and continuous improvement. Championing innovation in customer care processes, systems, and communication. Supporting training and development for Technicians, CRAs, and CRMs to ensure a consistent, high-quality approach across all regions. Ensuring compliance with GDPR, Health & Safety, Environmental, and Corporate Responsibility policies. What you'll bring Essential Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practice. Outstanding communication skills with the ability to handle challenging conversations and resolve issues effectively. Proven ability to develop high-performing teams and foster a culture of accountability, empathy, and continuous improvement. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset with experience working cross-functionally. Data-driven approach to performance management and service improvement. Proficiency in customer care systems, CRM platforms, and Microsoft Office. Full UK driving licence and willingness to travel across the region. Desirable Experience implementing customer care or CRM systems Knowledge of regional housing markets Relevant professional qualifications A passion for delivering exceptional customer experiencesYou'll be part of a business with a clear purpose: Building Homes. Changing Lives. As a senior leader, you'll shape how our customers experience their new home and play a key role in driving our five star culture forward. You'll work with passionate colleagues, enjoy the autonomy to make meaningful improvements, and contribute to a brand built on quality, integrity, and care.The following content displays a map of the job's location. OpenStreetMap contributors Head of Customer Care Salary Excellent Salary and Benefits Package Job Reference gleeson/TP/60871/4412 Contract Type Full Time Closing Date No expiry date Job Category Customer Care Regional Office Penrith Location Penrith, United Kingdom Posted on 12 January, 2026
Amazon
Senior Reliability Maintenance Engineering Technician
Amazon Daventry, Northamptonshire
Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, youll pay close attention to our processes to help maintain our high standards, and youll put in place upgrades to take that standard even higher. Key job responsibilities Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible Support in finding ways to continually improve systems and standardise processes across the EU network A day in the life In every shift, youll be leading a team to make sure everyone has the equipment they need and that its running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, youll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. Youll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. Youll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, youll be well-placed to progress into more senior roles. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazons technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazons crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter. Basic Qualifications A full Engineering indentured Apprenticeship and/or qualified to a minimum of NVQ Level 3 or equivalent in a relevant Engineering subject Relevant experience in a technical leadership role Relevant experience working in both electrical and mechanical disciplines Relevant experience in automation or material handling equipment environments Advanced proficiency in verbal and written English Preferred Qualifications Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline or operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. JBRP1_UKTJ
Mar 02, 2026
Full time
Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, youll pay close attention to our processes to help maintain our high standards, and youll put in place upgrades to take that standard even higher. Key job responsibilities Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible Support in finding ways to continually improve systems and standardise processes across the EU network A day in the life In every shift, youll be leading a team to make sure everyone has the equipment they need and that its running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, youll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. Youll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. Youll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, youll be well-placed to progress into more senior roles. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazons technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazons crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter. Basic Qualifications A full Engineering indentured Apprenticeship and/or qualified to a minimum of NVQ Level 3 or equivalent in a relevant Engineering subject Relevant experience in a technical leadership role Relevant experience working in both electrical and mechanical disciplines Relevant experience in automation or material handling equipment environments Advanced proficiency in verbal and written English Preferred Qualifications Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline or operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. JBRP1_UKTJ
Lidl
Retail Shift Manager
Lidl Lytham St. Annes, Lancashire
Summary £14.95 - £15.45 per hour 35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave As of the 1st of March 2026, our pay will be increasing to £15.45 - £15.95 Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, youll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, youll keep our store running like clockwork, thriving in a fast-paced and challenging environment. Youll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, well give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. JBRP1_UKTJ
Mar 02, 2026
Full time
Summary £14.95 - £15.45 per hour 35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave As of the 1st of March 2026, our pay will be increasing to £15.45 - £15.95 Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, youll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, youll keep our store running like clockwork, thriving in a fast-paced and challenging environment. Youll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, well give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. JBRP1_UKTJ
Director, Product Management - Advanced Energy Storage Solutions for Data Centers (Hybrid)
PowerToFly Reading, Berkshire
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose The Director of Product Management - Advanced Energy Storage Solutions for Data Centers will lead the global product strategy, innovation roadmap, and market development efforts for EnerSys. This role defines the long-term vision and technology direction for advanced lithium and hybrid energy storage systems tailored for mission critical data center applications. The position ensures alignment with global sustainability trends, customer reliability needs, and EnerSys' strategic growth priorities. This position reports directly to the Vice President of Product Management and is based in Reading, Pennsylvania. Essential Duties and Responsibilities Develop and execute the global product strategy for advanced energy storage systems serving data center markets. Lead technology roadmaps for high reliability, modular, and scalable energy storage architectures that support mission critical uptime requirements. Partner with Engineering and R&D to define next generation battery platforms, energy management controls, and integration with UPS and distributed energy systems. Conduct deep market analysis across hyperscale, colocation, and enterprise data centers to identify emerging customer requirements and technology shifts. Collaborate with sales, operations, and marketing teams to develop go to market strategies, pricing models, and value propositions specific to data center applications. Build business cases for new product investments and technology partnerships to accelerate growth in the advanced energy storage segment. Represent EnerSys in key industry forums and engage directly with top tier customers to position EnerSys as a technology leader in data center power resilience. Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field; MBA preferred. 12+ years in product management or product leadership within the energy storage, power conversion, or data center infrastructure sectors. Deep expertise in lithium ion systems, BMS, UPS integration, and thermal management solutions. Proven experience developing market driven product strategies for mission critical applications. Strong business acumen with demonstrated success leading cross functional global teams. Exceptional communication and executive stakeholder management skills. Performance Indicators Revenue and market share growth in data center energy storage segment. Successful launch of next generation lithium or hybrid storage systems. Increased penetration in hyperscale and colocation customer base. Product innovation ROI and time to market metrics. Customer satisfaction and alignment with ESG and sustainability goals. General Job Requirements This position will work in an office setting, expect minimal physical demands. Must be able and willing to work overtime. Must be able and willing to be on call. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Mar 02, 2026
Full time
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose The Director of Product Management - Advanced Energy Storage Solutions for Data Centers will lead the global product strategy, innovation roadmap, and market development efforts for EnerSys. This role defines the long-term vision and technology direction for advanced lithium and hybrid energy storage systems tailored for mission critical data center applications. The position ensures alignment with global sustainability trends, customer reliability needs, and EnerSys' strategic growth priorities. This position reports directly to the Vice President of Product Management and is based in Reading, Pennsylvania. Essential Duties and Responsibilities Develop and execute the global product strategy for advanced energy storage systems serving data center markets. Lead technology roadmaps for high reliability, modular, and scalable energy storage architectures that support mission critical uptime requirements. Partner with Engineering and R&D to define next generation battery platforms, energy management controls, and integration with UPS and distributed energy systems. Conduct deep market analysis across hyperscale, colocation, and enterprise data centers to identify emerging customer requirements and technology shifts. Collaborate with sales, operations, and marketing teams to develop go to market strategies, pricing models, and value propositions specific to data center applications. Build business cases for new product investments and technology partnerships to accelerate growth in the advanced energy storage segment. Represent EnerSys in key industry forums and engage directly with top tier customers to position EnerSys as a technology leader in data center power resilience. Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field; MBA preferred. 12+ years in product management or product leadership within the energy storage, power conversion, or data center infrastructure sectors. Deep expertise in lithium ion systems, BMS, UPS integration, and thermal management solutions. Proven experience developing market driven product strategies for mission critical applications. Strong business acumen with demonstrated success leading cross functional global teams. Exceptional communication and executive stakeholder management skills. Performance Indicators Revenue and market share growth in data center energy storage segment. Successful launch of next generation lithium or hybrid storage systems. Increased penetration in hyperscale and colocation customer base. Product innovation ROI and time to market metrics. Customer satisfaction and alignment with ESG and sustainability goals. General Job Requirements This position will work in an office setting, expect minimal physical demands. Must be able and willing to work overtime. Must be able and willing to be on call. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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