Solicitor/Team Leader Manchester, Leeds, Liverpool or Birmingham Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. About the team Are you an experienced Defendant RTA Personal Injury Solicitor/ Team Leader and/or experienced litigator looking for a new challenge? We are looking for an experienced litigator / team leader to join our Motor Team. You would join our friendly, down-to-earth firm that combines good quality work with a fast paced & rewarding work environment. If this sounds like a good fit to you, then take a look at our Team Leader position! The Motor Team has enjoyed a wealth of success in bringing on new accounts, making for a rapid expansion of the department and a call for a third team leader to join the set. You will join the firm reporting to the Operational Lead and Head of Motor. You will lead a team of lawyers with a mixed range of experience in your day-to-day role alongside the other team leaders . What you'll be doing You will lead, inspire, and motivate the team to deliver an effective service to our clients and meet business KPI's, SLA's and financial performance. You will coach the team, monitor performance, identify training needs and undertake case/performance reviews. Frequent Analysis of management information and reporting against the financial KPI's is required. You will be proficient in completing MI and to undertake file reviews and support with auditors. You will have experience handling a litigated caseload to be able to guide and advise members of the team to achieve best practice with being the go-to with technical supervision. This is a great opportunity to collaborate with the wider firm on operational projects and the daily operations here at HF. You will also have experience managing and supervising personal injury litigated claims within the OIC and MOJ and you would be required to run your own varied caseload subject to your experience. We are big on providing the best support to our clients and you would be a crucial part in supporting our client relationships and would have the opportunity to be a part of new tenders and events. So, if you are looking for a role where you inspire, collaborate, and motivate then this could be the role for you! ? What do I need? You will have a strong litigation background and previous management experience within a legal services environment as well as experience managing a litigated caseload to allow you to guide and advise members of your team. You will be team oriented and collaborative with a can-do attitude with the ability to communicate clearly and concisely whether through writing or orally. You'll be able to demonstrate the ability to multitask and prioritise a full workload under pressure. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
Apr 06, 2026
Full time
Solicitor/Team Leader Manchester, Leeds, Liverpool or Birmingham Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. About the team Are you an experienced Defendant RTA Personal Injury Solicitor/ Team Leader and/or experienced litigator looking for a new challenge? We are looking for an experienced litigator / team leader to join our Motor Team. You would join our friendly, down-to-earth firm that combines good quality work with a fast paced & rewarding work environment. If this sounds like a good fit to you, then take a look at our Team Leader position! The Motor Team has enjoyed a wealth of success in bringing on new accounts, making for a rapid expansion of the department and a call for a third team leader to join the set. You will join the firm reporting to the Operational Lead and Head of Motor. You will lead a team of lawyers with a mixed range of experience in your day-to-day role alongside the other team leaders . What you'll be doing You will lead, inspire, and motivate the team to deliver an effective service to our clients and meet business KPI's, SLA's and financial performance. You will coach the team, monitor performance, identify training needs and undertake case/performance reviews. Frequent Analysis of management information and reporting against the financial KPI's is required. You will be proficient in completing MI and to undertake file reviews and support with auditors. You will have experience handling a litigated caseload to be able to guide and advise members of the team to achieve best practice with being the go-to with technical supervision. This is a great opportunity to collaborate with the wider firm on operational projects and the daily operations here at HF. You will also have experience managing and supervising personal injury litigated claims within the OIC and MOJ and you would be required to run your own varied caseload subject to your experience. We are big on providing the best support to our clients and you would be a crucial part in supporting our client relationships and would have the opportunity to be a part of new tenders and events. So, if you are looking for a role where you inspire, collaborate, and motivate then this could be the role for you! ? What do I need? You will have a strong litigation background and previous management experience within a legal services environment as well as experience managing a litigated caseload to allow you to guide and advise members of your team. You will be team oriented and collaborative with a can-do attitude with the ability to communicate clearly and concisely whether through writing or orally. You'll be able to demonstrate the ability to multitask and prioritise a full workload under pressure. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
Do you want to lean in and transform the life of a child? Compass Community puts children first through our therapeutic, innovative approach. Integrity, Courage and Care shape how we work. We listen deeply, challenge each other and fix what needs fixing, together. This is the work. And we'd like you to be part of it. Work in a children's home that makes a positive, lasting difference to children's lives. This role is ideal for experienced Residential Workers or Youth Workers, as well as those with no previous experience who are looking to build a career in residential care. We are looking for determined, caring and thoughtful people to become long-lasting, significant adults in a child's life, and this could be the role for you. At Compass Community, we believe every child deserves a future filled with opportunity, stability and support. As one of the UK's leading providers of children's residential care, fostering and education services, we use a therapeutic and innovative approach to help children thrive. We are looking for a Senior Residential Home Finding Officer to play a key role in managing residential referrals and supporting the placement process across our growing national network of services. This is a fantastic opportunity for someone experienced in children's services placements, referrals, or residential care administration who wants to make a meaningful impact while working within a collaborative and mission driven team. The Role As Senior Residential Home Finding Officer, you will lead the day-to-day coordination of residential referrals, ensuring every enquiry is managed efficiently, professionally and in line with safeguarding standards. You will oversee the administrative processes that underpin placements, supporting accurate data management, strong communication with commissioners, and effective matching of children to services. Working closely with the Head of Residential Home Finding and operational teams, you will help ensure placement decisions are timely, well-informed and centred around the needs of children. Key Responsibilities Referral Management: Oversee incoming residential referrals from enquiry through to outcome Ensure referrals are logged, acknowledged and allocated within agreed timeframes Coordinate referral distribution across the placements team Track referral progress and follow up on outstanding information Escalate complex or high risk referrals when appropriate Maintain clear communication with commissioners throughout the process Administrative Leadership: Lead the administrative coordination of the placements function Maintain accurate records across CRM systems and internal databases Ensure documentation is organised, compliant and audit ready Standardise templates, documentation and tracking processes Support onboarding of new placement team members Identify and implement improvements to workflow and efficiency Placement Matching & Coordination: Support effective matching of children to suitable residential services Coordinate communication between Registered Managers, Regional Operations Managers and operational leaders Monitor internal vacancies and service capacity Ensure placement start up processes are smooth and well organised Data & Performance Management: Maintain accurate referral and placement data within CRM systems Produce reports on referral activity, response times and occupancy levels Monitor key performance indicators such as: Referral response times Conversion rates Time from referral to decision Administrative accuracy Provide insights to support operational performance and planning Stakeholder Engagement: Act as a professional point of contact for commissioners and local authorities Build positive working relationships with internal operational teams Support preparation for commissioner meetings and service reviews Safeguarding & Compliance: Ensure all placement activity follows safeguarding and regulatory standards Maintain confidentiality in line with GDPR and the Data Protection Act Ensure all records are clear, accurate and defensible About You We're looking for someone organised, proactive and committed to achieving the best outcomes for children. You will likely have Experience working within children's residential care, fostering or placements environments A strong understanding of the needs of looked after children Experience managing high volume administrative or referral processes Experience using CRM or case management systems Confidence working with data, reporting and operational metrics Excellent communication and organisational skills Desirable Experience supervising or supporting administrative colleagues. What Success Looks Like Referrals are acknowledged and processed quickly and efficiently Administrative systems are organised, accurate and audit ready Commissioners receive professional and responsive communication Placement decisions are supported by clear, reliable data Teams work collaboratively with minimal bottlenecks in the referral process Children experience timely and well coordinated placements Why Join Compass Community? Compass Community exists to create a future of strength and opportunity for every child. We are building the UK's leading children's services organisation, and we are committed to being: The best place to work in children's services A provider that puts children first A force for positive change across the sector Our values guide everything we do: Integrity: We do the right thing Courage: We challenge and improve Care: We put children and people first When you join Compass Community, you become part of a team of Life Changers dedicated to transforming lives. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 06, 2026
Full time
Do you want to lean in and transform the life of a child? Compass Community puts children first through our therapeutic, innovative approach. Integrity, Courage and Care shape how we work. We listen deeply, challenge each other and fix what needs fixing, together. This is the work. And we'd like you to be part of it. Work in a children's home that makes a positive, lasting difference to children's lives. This role is ideal for experienced Residential Workers or Youth Workers, as well as those with no previous experience who are looking to build a career in residential care. We are looking for determined, caring and thoughtful people to become long-lasting, significant adults in a child's life, and this could be the role for you. At Compass Community, we believe every child deserves a future filled with opportunity, stability and support. As one of the UK's leading providers of children's residential care, fostering and education services, we use a therapeutic and innovative approach to help children thrive. We are looking for a Senior Residential Home Finding Officer to play a key role in managing residential referrals and supporting the placement process across our growing national network of services. This is a fantastic opportunity for someone experienced in children's services placements, referrals, or residential care administration who wants to make a meaningful impact while working within a collaborative and mission driven team. The Role As Senior Residential Home Finding Officer, you will lead the day-to-day coordination of residential referrals, ensuring every enquiry is managed efficiently, professionally and in line with safeguarding standards. You will oversee the administrative processes that underpin placements, supporting accurate data management, strong communication with commissioners, and effective matching of children to services. Working closely with the Head of Residential Home Finding and operational teams, you will help ensure placement decisions are timely, well-informed and centred around the needs of children. Key Responsibilities Referral Management: Oversee incoming residential referrals from enquiry through to outcome Ensure referrals are logged, acknowledged and allocated within agreed timeframes Coordinate referral distribution across the placements team Track referral progress and follow up on outstanding information Escalate complex or high risk referrals when appropriate Maintain clear communication with commissioners throughout the process Administrative Leadership: Lead the administrative coordination of the placements function Maintain accurate records across CRM systems and internal databases Ensure documentation is organised, compliant and audit ready Standardise templates, documentation and tracking processes Support onboarding of new placement team members Identify and implement improvements to workflow and efficiency Placement Matching & Coordination: Support effective matching of children to suitable residential services Coordinate communication between Registered Managers, Regional Operations Managers and operational leaders Monitor internal vacancies and service capacity Ensure placement start up processes are smooth and well organised Data & Performance Management: Maintain accurate referral and placement data within CRM systems Produce reports on referral activity, response times and occupancy levels Monitor key performance indicators such as: Referral response times Conversion rates Time from referral to decision Administrative accuracy Provide insights to support operational performance and planning Stakeholder Engagement: Act as a professional point of contact for commissioners and local authorities Build positive working relationships with internal operational teams Support preparation for commissioner meetings and service reviews Safeguarding & Compliance: Ensure all placement activity follows safeguarding and regulatory standards Maintain confidentiality in line with GDPR and the Data Protection Act Ensure all records are clear, accurate and defensible About You We're looking for someone organised, proactive and committed to achieving the best outcomes for children. You will likely have Experience working within children's residential care, fostering or placements environments A strong understanding of the needs of looked after children Experience managing high volume administrative or referral processes Experience using CRM or case management systems Confidence working with data, reporting and operational metrics Excellent communication and organisational skills Desirable Experience supervising or supporting administrative colleagues. What Success Looks Like Referrals are acknowledged and processed quickly and efficiently Administrative systems are organised, accurate and audit ready Commissioners receive professional and responsive communication Placement decisions are supported by clear, reliable data Teams work collaboratively with minimal bottlenecks in the referral process Children experience timely and well coordinated placements Why Join Compass Community? Compass Community exists to create a future of strength and opportunity for every child. We are building the UK's leading children's services organisation, and we are committed to being: The best place to work in children's services A provider that puts children first A force for positive change across the sector Our values guide everything we do: Integrity: We do the right thing Courage: We challenge and improve Care: We put children and people first When you join Compass Community, you become part of a team of Life Changers dedicated to transforming lives. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 06, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Head of Operations The closing date is 16 April 2026. MET is recruiting for the second of two new Head of Operations positions, responsible for critical remits within our newly merged division. We are seeking a highly organised, experienced, and dynamic leader to head up the operational delivery of our Integrated Care group. The Integrated Care group is responsible for delivering the division's elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country. Successful candidates will deliver trust-wide recovery and transformation programmes, developing staff through training and ensuring performance accountability. As people leaders, our Heads of Operations will be excellent communicators, maximise staff engagement, deploy resources efficiently, and ensure divisional objectives are delivered through General Managers and their teams. The Head of Operations will build strong relationships with stakeholders at all levels, represent the Trust in sensitive situations, and keep abreast of policy and regulatory changes. Main duties of the job The Post holder will deputise for the Divisional Director of Operations as required. Under the Divisional Director of Operations leadership, the Care Group Head of Operations will: Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead Work with the Divisional management team in driving forward directorate wide programmes of work and service direction. Support with bringing together divisional and corporate recovery plans aligned to short and large term objectives. Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations. Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust. Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities For full role duties and responsibilities please see the attached Job Description and Person Specification. Person Specification Education/ Qualifications Educated to master's level in a relevant area or equivalent experience. Evidence of post-qualifying and continuing professional development Expert and relevant knowledge gained through further post qualification specialist training or experience Knowledge & Experience Substantial experience in a senior leadership role in a large NHS organisation Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes Strong background in operational management with proven track record of delivery across a range of specialities/services Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it. In-depth understanding of current NHS plans and strategies and how to implement them. Experience in delivering transformational change at a large scale. Evidence of translating complex concepts into key messages and writing clear reports and presentations Evidence of presenting complex concepts to different audiences and assured messages are received. Experience in working closely with clinical teams to develop and implement improvement opportunities. Substantial experience of managing teams at all levels including those from a range of clinical disciplines Skills, Abilities, and Attributes Ability to manage successful and sustainable improvement delivery during a period of change and transition. Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills. Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage. Ability to offer expert opinion and judgement on a range of operational management scenarios. Ability to provide advice and support across all disciplines clinical and non clinical. Ability to provide and receive, convey, and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses. Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences. Demonstrate sound judgement in the absence of clear guidelines or precedent. Ability to act with minimal guidance and set goals and standards for others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London North West University Healthcare NHS Trust £100,493 to £114,951 a yearPer annum including HCAS + Silver On-Call Allowance
Apr 06, 2026
Full time
Head of Operations The closing date is 16 April 2026. MET is recruiting for the second of two new Head of Operations positions, responsible for critical remits within our newly merged division. We are seeking a highly organised, experienced, and dynamic leader to head up the operational delivery of our Integrated Care group. The Integrated Care group is responsible for delivering the division's elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country. Successful candidates will deliver trust-wide recovery and transformation programmes, developing staff through training and ensuring performance accountability. As people leaders, our Heads of Operations will be excellent communicators, maximise staff engagement, deploy resources efficiently, and ensure divisional objectives are delivered through General Managers and their teams. The Head of Operations will build strong relationships with stakeholders at all levels, represent the Trust in sensitive situations, and keep abreast of policy and regulatory changes. Main duties of the job The Post holder will deputise for the Divisional Director of Operations as required. Under the Divisional Director of Operations leadership, the Care Group Head of Operations will: Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead Work with the Divisional management team in driving forward directorate wide programmes of work and service direction. Support with bringing together divisional and corporate recovery plans aligned to short and large term objectives. Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations. Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust. Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities For full role duties and responsibilities please see the attached Job Description and Person Specification. Person Specification Education/ Qualifications Educated to master's level in a relevant area or equivalent experience. Evidence of post-qualifying and continuing professional development Expert and relevant knowledge gained through further post qualification specialist training or experience Knowledge & Experience Substantial experience in a senior leadership role in a large NHS organisation Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes Strong background in operational management with proven track record of delivery across a range of specialities/services Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it. In-depth understanding of current NHS plans and strategies and how to implement them. Experience in delivering transformational change at a large scale. Evidence of translating complex concepts into key messages and writing clear reports and presentations Evidence of presenting complex concepts to different audiences and assured messages are received. Experience in working closely with clinical teams to develop and implement improvement opportunities. Substantial experience of managing teams at all levels including those from a range of clinical disciplines Skills, Abilities, and Attributes Ability to manage successful and sustainable improvement delivery during a period of change and transition. Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills. Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage. Ability to offer expert opinion and judgement on a range of operational management scenarios. Ability to provide advice and support across all disciplines clinical and non clinical. Ability to provide and receive, convey, and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses. Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences. Demonstrate sound judgement in the absence of clear guidelines or precedent. Ability to act with minimal guidance and set goals and standards for others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London North West University Healthcare NHS Trust £100,493 to £114,951 a yearPer annum including HCAS + Silver On-Call Allowance
Restaurant Manager - Daytime Hours Alternate Weekends Looking for a hospitality management role with no late nights and a better work-life balance? We're recruiting a Restaurant Manager to lead a busy, well-loved restaurant. This is a great opportunity to run a thriving operation in a friendly, supportive environment. Why Join Us? Daytime hours only - no evenings Alternate weekend working Supportive team and positive working culture Salary up to £35,000 (negotiable) The Role You'll oversee the day-to-day running of the restaurant, ensuring excellent service, high food standards, and smooth operations. You'll lead and develop your team, manage stock and costs, and support both front and back of house when needed. The Details Full-time, permanent (37.5 hours) Daytime shifts only Alternate weekends Benefits 31 days holiday + Christmas closure Enhanced pension & life assurance 20% staff discount + 50% off meals on shift Free parking Retail discounts, cashback offers & additional perks About You Hospitality management experience (front & back of house) Strong food knowledge and understanding of allergens Confident leader with great communication skills Organised, hands-on, and calm under pressure Candidates must have a drivers licence and car. The role is on the outskirts of Bournemouth
Apr 06, 2026
Full time
Restaurant Manager - Daytime Hours Alternate Weekends Looking for a hospitality management role with no late nights and a better work-life balance? We're recruiting a Restaurant Manager to lead a busy, well-loved restaurant. This is a great opportunity to run a thriving operation in a friendly, supportive environment. Why Join Us? Daytime hours only - no evenings Alternate weekend working Supportive team and positive working culture Salary up to £35,000 (negotiable) The Role You'll oversee the day-to-day running of the restaurant, ensuring excellent service, high food standards, and smooth operations. You'll lead and develop your team, manage stock and costs, and support both front and back of house when needed. The Details Full-time, permanent (37.5 hours) Daytime shifts only Alternate weekends Benefits 31 days holiday + Christmas closure Enhanced pension & life assurance 20% staff discount + 50% off meals on shift Free parking Retail discounts, cashback offers & additional perks About You Hospitality management experience (front & back of house) Strong food knowledge and understanding of allergens Confident leader with great communication skills Organised, hands-on, and calm under pressure Candidates must have a drivers licence and car. The role is on the outskirts of Bournemouth
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Location:Liverpool (Hybrid 2/3 days in the office, and willing to travel to other offices when required) Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team. Purpose of role: To lead, build, and continuously improve a new and growing department responsible for the provision of independent, high-quality medical reporting for use in legal proceedings. The role has end-to-end accountability for medical records collection, expert panel management, expert coordination, and the timely delivery of accurate, compliant medical reports. The role will drive performance, scalability, and continuous improvement working closely with the Managing Director to support growth, innovation, and operational excellence. In return we can offer: 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some Dental, optical and other medical expenses Company sick pay Enhanced Family Friendly policies, for example Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) About Medical Law Services- MLS: Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry - because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here - from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same.We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. Lead and develop the department to support business growth, service scalability, and evolving customer needs. Support the Managing Director of MLS in planning for growth, capacity, and future capability. Promote and support the adoption of evolving AI tools and digital solutions to improve efficiency, quality, and turnaround times. Manage and develop the expert panel, ensuring sufficient capacity and coverage across all required medical specialisms. Ensure all experts are compliant with Civil Procedure Rules and other relevant regulatory requirements. Provide strategic oversight of medical reporting, ensuring adherence to agreed timescales to prevent delays in litigation processes. Ensure accurate identification and instruction of appropriate expertise, working closely with legal customers. Operational Performance & Service Delivery Lead and manage departmental performance against agreed targets, KPIs, and Service Level Agreements Manage instruction volumes effectively, anticipating peaks and ensuring appropriate resourcing. Identify operational risks and take proactive action to maintain service continuity and quality. Performance Management & Insight Review and analyse management information to monitor team and service performance in line with customer and business objectives. Produce and present performance reports that drive strategic decisions Use insight, data, and trend analysis to drive continuous improvement across the department. Work closely with the Managing Director of MLS to evaluate operational efficiency and improve processes in line with organisational objectives and growth targets. Lead or support improvement initiatives, ensuring changes are embedded and deliver measurable benefits. The above list is not exhaustive of any other tasks, which may be required. The ideal candidate will have: Strong experience within a medico-legal, healthcare, or professional services environment. Proven experience leading and managing operational teams in a performance-driven setting. Highly motivated, organised, and proactive, with the ability to manage complex workloads. Strong analytical capability, with experience interpreting management information to drive improvement. Demonstrated success in delivering projects or service improvements. Proven track record of translating business requirements into meaningful KPIs and performance insight. Ability to influence and engage a wide range of stakeholders, including senior leadership and clients. Advanced proficiency in Microsoft Office and experience of databases Strong communication skills, with the ability to present information clearly, accurately, and professionally. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
Apr 06, 2026
Full time
Location:Liverpool (Hybrid 2/3 days in the office, and willing to travel to other offices when required) Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team. Purpose of role: To lead, build, and continuously improve a new and growing department responsible for the provision of independent, high-quality medical reporting for use in legal proceedings. The role has end-to-end accountability for medical records collection, expert panel management, expert coordination, and the timely delivery of accurate, compliant medical reports. The role will drive performance, scalability, and continuous improvement working closely with the Managing Director to support growth, innovation, and operational excellence. In return we can offer: 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some Dental, optical and other medical expenses Company sick pay Enhanced Family Friendly policies, for example Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) About Medical Law Services- MLS: Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry - because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here - from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same.We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. Lead and develop the department to support business growth, service scalability, and evolving customer needs. Support the Managing Director of MLS in planning for growth, capacity, and future capability. Promote and support the adoption of evolving AI tools and digital solutions to improve efficiency, quality, and turnaround times. Manage and develop the expert panel, ensuring sufficient capacity and coverage across all required medical specialisms. Ensure all experts are compliant with Civil Procedure Rules and other relevant regulatory requirements. Provide strategic oversight of medical reporting, ensuring adherence to agreed timescales to prevent delays in litigation processes. Ensure accurate identification and instruction of appropriate expertise, working closely with legal customers. Operational Performance & Service Delivery Lead and manage departmental performance against agreed targets, KPIs, and Service Level Agreements Manage instruction volumes effectively, anticipating peaks and ensuring appropriate resourcing. Identify operational risks and take proactive action to maintain service continuity and quality. Performance Management & Insight Review and analyse management information to monitor team and service performance in line with customer and business objectives. Produce and present performance reports that drive strategic decisions Use insight, data, and trend analysis to drive continuous improvement across the department. Work closely with the Managing Director of MLS to evaluate operational efficiency and improve processes in line with organisational objectives and growth targets. Lead or support improvement initiatives, ensuring changes are embedded and deliver measurable benefits. The above list is not exhaustive of any other tasks, which may be required. The ideal candidate will have: Strong experience within a medico-legal, healthcare, or professional services environment. Proven experience leading and managing operational teams in a performance-driven setting. Highly motivated, organised, and proactive, with the ability to manage complex workloads. Strong analytical capability, with experience interpreting management information to drive improvement. Demonstrated success in delivering projects or service improvements. Proven track record of translating business requirements into meaningful KPIs and performance insight. Ability to influence and engage a wide range of stakeholders, including senior leadership and clients. Advanced proficiency in Microsoft Office and experience of databases Strong communication skills, with the ability to present information clearly, accurately, and professionally. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
White Collar Factory (95009), United Kingdom, London, London Head of Marketing About the role At Capital One, we aim to be a Force for Good in Lending - enabling millions of customers to get a clear, fair deal and to succeed with credit. Now, we're looking for a Head of Marketing to join our team who fully understands and appreciates our values and what we uniquely offer to customers - to help us scale our work even further. Owning the end to end strategic agenda, the Head of Marketing will continue to drive our brand and performance marketing forward, developing a dynamic marketing plan that has a key focus on acquiring new customers through various digital media channels. The Head of Marketing will bring a wealth of experience developing market leading brands and performance marketing capabilities. They will bring commercial acumen and marketing know-how - identifying high leverage growth opportunities - and working with a wide range of internal and external stakeholders to bring these opportunities to fruition. This role will report to our Vice President for Customer Acquisition - a member of the UK leadership team. The Head of Marketing will engage regularly with the UK Leadership Team, leveraging those relationships to push forward new growth opportunities and investments. What you'll do Set the strategy and the tone for our marketing team - creating direction and energy behind our growth strategies Develop a market leading brand strategy - bringing to life our Capital One values in our external campaigns and customer experiences Drive the development and delivery of our performance marketing strategy - owning a large marketing budget, with a focus on maximizing ROI and brand equities Proactively identify high leverage growth opportunities - working internally and externally on engagement, negotiation and due diligence to bring these to life Lead the execution of market leading performance marketing for new customers across existing and emerging channels Develop and manage our key strategic relationships - co-developing growth roadmaps with our exciting marketing partners Shape and deliver customer and market research to identify new insights, customer needs and opportunities Be accountable for ensuring marketing is compliant with internal policies and regulations; owning risk management processes, controls and budget management Develop, lead, and elevate high performing cross functional teams (Marketing, Analyst, Brand, Creative, Operations, Legal, Technology) to drive marketing programs What you'll bring An experienced marketing professional with proven track record of developing market leading brand and performance marketing strategies in a highly regulated industry A long history of building successful brands, through positioning, creative development, advertising, and performance marketing A clear understanding of how to drive performance across the marketing mix with demonstrable experience leading ROI focused performance marketing teams Experience building and developing teams in a high performance environment. Able to deeply embed brand values internally and externally You will be at the forefront of market developments - bringing in external insights and driving investments to keep pace with market developments (specifically, with a focus on AI led marketing channels and tools) Ability to identify key areas of leverage - engage with senior stakeholders for buy-in - and then able to translate these into a set of clear objectives and deliverables Highly data literate: able to operate effectively in a high-performing analytical environment whilst bringing empathy to understand our customers and our brand You are a strong communicator who can drive understanding of the brand, the customer and our growth plans within the organisation Significant experience managing complex risk management processes - with experience of (or willingness to learn quickly) how to operate within Financial Promotion regulations Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Head of Marketing About the role At Capital One, we aim to be a Force for Good in Lending - enabling millions of customers to get a clear, fair deal and to succeed with credit. Now, we're looking for a Head of Marketing to join our team who fully understands and appreciates our values and what we uniquely offer to customers - to help us scale our work even further. Owning the end to end strategic agenda, the Head of Marketing will continue to drive our brand and performance marketing forward, developing a dynamic marketing plan that has a key focus on acquiring new customers through various digital media channels. The Head of Marketing will bring a wealth of experience developing market leading brands and performance marketing capabilities. They will bring commercial acumen and marketing know-how - identifying high leverage growth opportunities - and working with a wide range of internal and external stakeholders to bring these opportunities to fruition. This role will report to our Vice President for Customer Acquisition - a member of the UK leadership team. The Head of Marketing will engage regularly with the UK Leadership Team, leveraging those relationships to push forward new growth opportunities and investments. What you'll do Set the strategy and the tone for our marketing team - creating direction and energy behind our growth strategies Develop a market leading brand strategy - bringing to life our Capital One values in our external campaigns and customer experiences Drive the development and delivery of our performance marketing strategy - owning a large marketing budget, with a focus on maximizing ROI and brand equities Proactively identify high leverage growth opportunities - working internally and externally on engagement, negotiation and due diligence to bring these to life Lead the execution of market leading performance marketing for new customers across existing and emerging channels Develop and manage our key strategic relationships - co-developing growth roadmaps with our exciting marketing partners Shape and deliver customer and market research to identify new insights, customer needs and opportunities Be accountable for ensuring marketing is compliant with internal policies and regulations; owning risk management processes, controls and budget management Develop, lead, and elevate high performing cross functional teams (Marketing, Analyst, Brand, Creative, Operations, Legal, Technology) to drive marketing programs What you'll bring An experienced marketing professional with proven track record of developing market leading brand and performance marketing strategies in a highly regulated industry A long history of building successful brands, through positioning, creative development, advertising, and performance marketing A clear understanding of how to drive performance across the marketing mix with demonstrable experience leading ROI focused performance marketing teams Experience building and developing teams in a high performance environment. Able to deeply embed brand values internally and externally You will be at the forefront of market developments - bringing in external insights and driving investments to keep pace with market developments (specifically, with a focus on AI led marketing channels and tools) Ability to identify key areas of leverage - engage with senior stakeholders for buy-in - and then able to translate these into a set of clear objectives and deliverables Highly data literate: able to operate effectively in a high-performing analytical environment whilst bringing empathy to understand our customers and our brand You are a strong communicator who can drive understanding of the brand, the customer and our growth plans within the organisation Significant experience managing complex risk management processes - with experience of (or willingness to learn quickly) how to operate within Financial Promotion regulations Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
General Manager - Sport, Fitness & Community Venue Derby Up to £40k + performance bonus This is not a sit-behind-a-desk General Manager role. We're looking for a sport-loving, people-first leader to run and grow one of Derby's most exciting community leisure venues. If you come from a fitness, leisure or sports background, thrive in an active environment, and get genuinely excited about seeing courts busy and people having fun - you'll feel right at home here. This role suits someone who wants to be visible, involved, and proud of the venue they run. The role As General Manager, you'll be the face of the venue and the driving force behind its success. You'll balance commercial performance with community impact, making sure the venue is buzzing, welcoming, and brilliantly run. Leading from the front - on the floor, on the courts, and with your team Owning day-to-day operations, standards, safety and customer experience Growing participation across sport, fitness and social programmes (especially padel) Building strong local relationships with clubs, coaches, schools and community groups Creating events, leagues and initiatives that keep people coming back Managing budgets, targets and performance with a commercial but people-led mindset Who we're really looking for This role is ideal for someone from a sport, fitness or leisure background - not a corporate facilities manager. You'll likely be: From leisure, fitness, sport or hospitality management Comfortable being hands-on and visible (tracksuit days encouraged) Energised by busy venues, social sport and active communities Confident leading teams, coaches and front-of-house staff Naturally community-minded and great at building local connections Commercially switched-on without losing the human touch Happy working evenings and weekends - when sport actually happens Bonus points if you love padel, play padel, or are desperate to get involved in it. Why this role stands out You get real ownership of a growing, sport-led venue You shape the culture, the energy and the community You're part of a modern, social approach to sport - not traditional leisure management You get to build something people genuinely care about in Sutton This role is being recruited by Love Recruitment, specialists in fitness, leisure and sport roles across the UK. Your recruiter is Helen Horton, Account Director. To apply, simply click Apply Now.
Apr 06, 2026
Full time
General Manager - Sport, Fitness & Community Venue Derby Up to £40k + performance bonus This is not a sit-behind-a-desk General Manager role. We're looking for a sport-loving, people-first leader to run and grow one of Derby's most exciting community leisure venues. If you come from a fitness, leisure or sports background, thrive in an active environment, and get genuinely excited about seeing courts busy and people having fun - you'll feel right at home here. This role suits someone who wants to be visible, involved, and proud of the venue they run. The role As General Manager, you'll be the face of the venue and the driving force behind its success. You'll balance commercial performance with community impact, making sure the venue is buzzing, welcoming, and brilliantly run. Leading from the front - on the floor, on the courts, and with your team Owning day-to-day operations, standards, safety and customer experience Growing participation across sport, fitness and social programmes (especially padel) Building strong local relationships with clubs, coaches, schools and community groups Creating events, leagues and initiatives that keep people coming back Managing budgets, targets and performance with a commercial but people-led mindset Who we're really looking for This role is ideal for someone from a sport, fitness or leisure background - not a corporate facilities manager. You'll likely be: From leisure, fitness, sport or hospitality management Comfortable being hands-on and visible (tracksuit days encouraged) Energised by busy venues, social sport and active communities Confident leading teams, coaches and front-of-house staff Naturally community-minded and great at building local connections Commercially switched-on without losing the human touch Happy working evenings and weekends - when sport actually happens Bonus points if you love padel, play padel, or are desperate to get involved in it. Why this role stands out You get real ownership of a growing, sport-led venue You shape the culture, the energy and the community You're part of a modern, social approach to sport - not traditional leisure management You get to build something people genuinely care about in Sutton This role is being recruited by Love Recruitment, specialists in fitness, leisure and sport roles across the UK. Your recruiter is Helen Horton, Account Director. To apply, simply click Apply Now.
POSITION: Brand Store General Manager - Jaguar POSTING END DATE: 12/04/2026 LOCATION: Phase 1 - Gaydon, Whitley and London. Phase 2 - Knightsbridge, London (with occasional travel to Gaydon and Whitley as required) SALARY: Competitive JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact. WHAT TO EXPECT Jaguar is an iconic brand with an illustrious heritage that is now undergoing a dramatic transformation. As part of the Re-Imagine strategy for the JLR business, Jaguar will be repositioned as a modern luxury brand and will seek to offer a new end to end client journey, underpinned by an all-electric car portfolio. This exciting opportunity is both a visionary and operational leadership role that will shape the future of our retail presence in London, which will be wholly owned by Jaguar - a first for JLR. THE ROLE Phase 1 - Pre-Opening: During this phase, you will be focussed upon the implementation and set up of the new London store prior to opening. Key Responsibilities: Operations - Working with our central operations team, you'll become familiar with our global operating standards and assessing how this can be localised to the London store. Commercial - Working with our UK NSC Sales team, you'll understand the JLR sales management process and compliance, to lay groundwork for future sales performance. Marketing - Working in collaboration with our Brand teams, implementing the marketing activity plan aligned to our brand standards whilst ensuring it is localised. People - Working in collaboration with our People & Training colleagues, you'll play a crucial part of in the creation of the brand store team. You'll also become familiar with people processes and understanding core training, immersions and luxury experience creation and education requirements. Digital - Working in collaboration with our Digital colleagues, being a central point of contact for all things digital/IT Systems relevant to the brand store. Property - Working in collaboration with our property colleagues to undertake site checks, liaising with third party suppliers and other relevant stakeholders local to the area. Phase 2 - Post Opening During this phase, you will be fully responsible for the day to day running of the store, from client experience, overall commercial performance, operational matters and the experience for your team. Key Responsibilities: Client Experience Delivering an engaging and exceptional client experience that is unique to our brand which is consistently followed. Maintaining long term client relationships to increase exposure and revenue opportunities. Promote the use of client relationship management (CRM) systems and the importance of quality data collection to deliver the best possible client experience. Raising market awareness to maximise revenue opportunities. Leading client events to build new relationships into the brand. Manages any client escalation if required with the utmost professionalism and care to protect the relationship and reputation of our brand. Own the full commercial performance of the store, delivering profitable growth across new vehicle sales and financial services. Lead, inspire, and performance-manage the sales team to consistently achieve sales, margin, and client experience targets. Oversee the complete sales pipeline, ensuring disciplined lead management high conversion discipline, and a data-led understanding of client demand. Set clear sales forecasts, manage and report results rigorously, and implement corrective that strengthen brand equity, client acquisition, and sales revenue. Run structured sales reviews and coaching to build a high-performance culture aligned with both commercial outcomes and brand ambition. Operations Ensure the store operates to the highest standards of compliance, safety, and brand integrity in line with brand policy. Drive operational performance through effective use of systems, data, and reporting. Continuously improve processes to elevate efficiency and the client experience. Strengthen the brand's presence in the local area through proactive community and partnership activity. Provide clear operational insights and feedback to the wider business to enhance performance and future planning. Lead the store sustainably in line with the company's environmental objectives. Your Team Driving high performance of your teams consistently and providing support where required, through coaching and feedback. Living and breathing the values of JLR and the culture of Jaguar and bring this to life by positively role modelling these principles. Encouraging and welcoming the team to come up with new ideas to improve the store performance and new ways of working. Embracing diversity, so that everyone feels valued and included. Ensure that all of the team represent the brand as required and to standard. Adhering to our people processes to enhance the employee experience and maintain consistency, such as regular check-in's, providing feedback and areas of development. Ensuring your team understand the importance of education for both self-development and for client service. Success Indicators Meeting or exceeding commercial (revenue/margin/profit/loss) and sales performance targets (target unit sales). Consistently achieving and out-performing levels of client service feedback, net promoter scores and employee net promoter scores. Being a positive ambassador whilst also achieving positive outcomes from training and education. Successful implementation of marketing initiatives. Positive brand image within the local area. Successfully positioning and leading by example, the Jaguar brand store as a 'Halo' Retailer. Sharing your experiences and knowledge for the benefit of others within the Jaguar network. WHAT YOU'LL NEED Essential Knowledge, Skills and Experience Proven experience within luxury automotive retailing, minimum of 3 years is preferred. Experience in successfully building a team from day one, within a similar environment. Proven experience of delivering exceptional levels of client service and revenue. Proven track record of direct commercial, sales and financial performance management.Knowledge and understanding of luxury automotive operations and in particular, the demands and lifestyles of HNW and UHNW clients. Knowledge of the London area, specifically with regards to other luxury automotive environments, including hospitality and other relevant social areas which could be relevant for our clients. Strong analytical skills - able to use data to drive analysis and results and create action plans based on data insights. Capable of seeing the 'bigger picture' and thinking strategically. Attention to detail and high degree of accuracy. Experience born in a retail environment, particularly during a set-up phase. Fluency in English, whilst another language is desirable. A knowledge of 'back office' accounting and forecasting. Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. You live and breathe both a client and people centric mindset with a true focus on creating loyal brand advocates. You build engaged, supported and inspired teams. Thanks to your commitment to people development, you challenge individuals to grow themselves and their career with us. You believe in leading with your people with a constant focus on how we can leverage the client experience a little more in every interaction. You are someone who believes in empowerment, setting clear objectives and frameworks but with a trust in your talented team to deliver above and beyond expectations. You are compelled to dive into the data and understand the stories behind the numbers in order to leverage best practice and quickly fix problems. You are not afraid receive or give in the moment feedback. We want you to be fearless in your pursuit of truly incredible client centric experience and loyalty for a lifetime. You have integrity and empathy who holds the client experience and the experience of their team, above all else, even when it is challenged. What we can offer you Possibly a 'once in a career lifetime' opportunity, this is your chance to join us on our journey of something quite incredible, and you'll be at the very heart of it. We will also offer a competitive renumeration package, which includes two management vehicles, enhanced bonus scheme and many more benefits. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. At JLR we are passionate about our people. They are at the heart of our business . click apply for full job details
Apr 06, 2026
Full time
POSITION: Brand Store General Manager - Jaguar POSTING END DATE: 12/04/2026 LOCATION: Phase 1 - Gaydon, Whitley and London. Phase 2 - Knightsbridge, London (with occasional travel to Gaydon and Whitley as required) SALARY: Competitive JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact. WHAT TO EXPECT Jaguar is an iconic brand with an illustrious heritage that is now undergoing a dramatic transformation. As part of the Re-Imagine strategy for the JLR business, Jaguar will be repositioned as a modern luxury brand and will seek to offer a new end to end client journey, underpinned by an all-electric car portfolio. This exciting opportunity is both a visionary and operational leadership role that will shape the future of our retail presence in London, which will be wholly owned by Jaguar - a first for JLR. THE ROLE Phase 1 - Pre-Opening: During this phase, you will be focussed upon the implementation and set up of the new London store prior to opening. Key Responsibilities: Operations - Working with our central operations team, you'll become familiar with our global operating standards and assessing how this can be localised to the London store. Commercial - Working with our UK NSC Sales team, you'll understand the JLR sales management process and compliance, to lay groundwork for future sales performance. Marketing - Working in collaboration with our Brand teams, implementing the marketing activity plan aligned to our brand standards whilst ensuring it is localised. People - Working in collaboration with our People & Training colleagues, you'll play a crucial part of in the creation of the brand store team. You'll also become familiar with people processes and understanding core training, immersions and luxury experience creation and education requirements. Digital - Working in collaboration with our Digital colleagues, being a central point of contact for all things digital/IT Systems relevant to the brand store. Property - Working in collaboration with our property colleagues to undertake site checks, liaising with third party suppliers and other relevant stakeholders local to the area. Phase 2 - Post Opening During this phase, you will be fully responsible for the day to day running of the store, from client experience, overall commercial performance, operational matters and the experience for your team. Key Responsibilities: Client Experience Delivering an engaging and exceptional client experience that is unique to our brand which is consistently followed. Maintaining long term client relationships to increase exposure and revenue opportunities. Promote the use of client relationship management (CRM) systems and the importance of quality data collection to deliver the best possible client experience. Raising market awareness to maximise revenue opportunities. Leading client events to build new relationships into the brand. Manages any client escalation if required with the utmost professionalism and care to protect the relationship and reputation of our brand. Own the full commercial performance of the store, delivering profitable growth across new vehicle sales and financial services. Lead, inspire, and performance-manage the sales team to consistently achieve sales, margin, and client experience targets. Oversee the complete sales pipeline, ensuring disciplined lead management high conversion discipline, and a data-led understanding of client demand. Set clear sales forecasts, manage and report results rigorously, and implement corrective that strengthen brand equity, client acquisition, and sales revenue. Run structured sales reviews and coaching to build a high-performance culture aligned with both commercial outcomes and brand ambition. Operations Ensure the store operates to the highest standards of compliance, safety, and brand integrity in line with brand policy. Drive operational performance through effective use of systems, data, and reporting. Continuously improve processes to elevate efficiency and the client experience. Strengthen the brand's presence in the local area through proactive community and partnership activity. Provide clear operational insights and feedback to the wider business to enhance performance and future planning. Lead the store sustainably in line with the company's environmental objectives. Your Team Driving high performance of your teams consistently and providing support where required, through coaching and feedback. Living and breathing the values of JLR and the culture of Jaguar and bring this to life by positively role modelling these principles. Encouraging and welcoming the team to come up with new ideas to improve the store performance and new ways of working. Embracing diversity, so that everyone feels valued and included. Ensure that all of the team represent the brand as required and to standard. Adhering to our people processes to enhance the employee experience and maintain consistency, such as regular check-in's, providing feedback and areas of development. Ensuring your team understand the importance of education for both self-development and for client service. Success Indicators Meeting or exceeding commercial (revenue/margin/profit/loss) and sales performance targets (target unit sales). Consistently achieving and out-performing levels of client service feedback, net promoter scores and employee net promoter scores. Being a positive ambassador whilst also achieving positive outcomes from training and education. Successful implementation of marketing initiatives. Positive brand image within the local area. Successfully positioning and leading by example, the Jaguar brand store as a 'Halo' Retailer. Sharing your experiences and knowledge for the benefit of others within the Jaguar network. WHAT YOU'LL NEED Essential Knowledge, Skills and Experience Proven experience within luxury automotive retailing, minimum of 3 years is preferred. Experience in successfully building a team from day one, within a similar environment. Proven experience of delivering exceptional levels of client service and revenue. Proven track record of direct commercial, sales and financial performance management.Knowledge and understanding of luxury automotive operations and in particular, the demands and lifestyles of HNW and UHNW clients. Knowledge of the London area, specifically with regards to other luxury automotive environments, including hospitality and other relevant social areas which could be relevant for our clients. Strong analytical skills - able to use data to drive analysis and results and create action plans based on data insights. Capable of seeing the 'bigger picture' and thinking strategically. Attention to detail and high degree of accuracy. Experience born in a retail environment, particularly during a set-up phase. Fluency in English, whilst another language is desirable. A knowledge of 'back office' accounting and forecasting. Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. You live and breathe both a client and people centric mindset with a true focus on creating loyal brand advocates. You build engaged, supported and inspired teams. Thanks to your commitment to people development, you challenge individuals to grow themselves and their career with us. You believe in leading with your people with a constant focus on how we can leverage the client experience a little more in every interaction. You are someone who believes in empowerment, setting clear objectives and frameworks but with a trust in your talented team to deliver above and beyond expectations. You are compelled to dive into the data and understand the stories behind the numbers in order to leverage best practice and quickly fix problems. You are not afraid receive or give in the moment feedback. We want you to be fearless in your pursuit of truly incredible client centric experience and loyalty for a lifetime. You have integrity and empathy who holds the client experience and the experience of their team, above all else, even when it is challenged. What we can offer you Possibly a 'once in a career lifetime' opportunity, this is your chance to join us on our journey of something quite incredible, and you'll be at the very heart of it. We will also offer a competitive renumeration package, which includes two management vehicles, enhanced bonus scheme and many more benefits. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. At JLR we are passionate about our people. They are at the heart of our business . click apply for full job details
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
Apr 06, 2026
Full time
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
Are you ready to elevate your career in retail management? Imagine leading a dynamic team across multiple leisure centres in the East region, driving success and innovation in a thriving industry. This is your chance to make a significant impact while enjoying a rewarding and fulfilling career. The role of Regional Retail Manager for a renowned Leisure Centre Group offers an unparalleled platform to showcase your leadership skills. Overseeing operations across several locations, you will be at the forefront of enhancing customer experiences, optimising sales performance, and implementing strategic initiatives. This position is perfect for those who thrive in a fast-paced environment and are passionate about delivering excellence. Candidates with a proven track record in retail management, particularly within the leisure or hospitality sectors, will find this role particularly engaging. Strong leadership abilities, excellent communication skills, and a knack for problem-solving are essential. Experience in managing multiple sites and a deep understanding of retail operations will set you apart. In this role, you will be responsible for driving sales growth, ensuring high standards of customer service, and fostering a positive work environment. Your strategic vision will be crucial in developing and executing business plans that align with the company's goals. Additionally, you will play a key role in mentoring and developing your team, ensuring they have the tools and support needed to succeed. This position offers a competitive salary, comprehensive benefits package, and the chance to work with a supportive and forward-thinking organisation. The company values innovation, teamwork, and professional development, providing ample opportunities for career progression. Take the next step in your career and become a pivotal part of a leading Leisure Centre Group. Apply now to join a team that values your expertise and is committed to your professional growth.
Apr 06, 2026
Full time
Are you ready to elevate your career in retail management? Imagine leading a dynamic team across multiple leisure centres in the East region, driving success and innovation in a thriving industry. This is your chance to make a significant impact while enjoying a rewarding and fulfilling career. The role of Regional Retail Manager for a renowned Leisure Centre Group offers an unparalleled platform to showcase your leadership skills. Overseeing operations across several locations, you will be at the forefront of enhancing customer experiences, optimising sales performance, and implementing strategic initiatives. This position is perfect for those who thrive in a fast-paced environment and are passionate about delivering excellence. Candidates with a proven track record in retail management, particularly within the leisure or hospitality sectors, will find this role particularly engaging. Strong leadership abilities, excellent communication skills, and a knack for problem-solving are essential. Experience in managing multiple sites and a deep understanding of retail operations will set you apart. In this role, you will be responsible for driving sales growth, ensuring high standards of customer service, and fostering a positive work environment. Your strategic vision will be crucial in developing and executing business plans that align with the company's goals. Additionally, you will play a key role in mentoring and developing your team, ensuring they have the tools and support needed to succeed. This position offers a competitive salary, comprehensive benefits package, and the chance to work with a supportive and forward-thinking organisation. The company values innovation, teamwork, and professional development, providing ample opportunities for career progression. Take the next step in your career and become a pivotal part of a leading Leisure Centre Group. Apply now to join a team that values your expertise and is committed to your professional growth.
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK Are you passionate about cooking and providing nutritious meals for young children? As an Assistant Chef at Busy Bees, you'll be a key part of our kitchen team, preparing healthy meals that support children's growth and development. This is an exciting opportunity to work in a nurturing environment where you will contribute to the wellbeing of children while gaining valuable experience in catering within the early years sector. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Day Nursery at Bristol Barrs Court, rated Good by Ofsted, accommodates 116 children aged 0.2 to 5.11 years and is part of the well-regarded Busy Bees chain. Located at Stoneleigh Drive, Barrs Court, Oldland, South West BS30 7EJ, our nursery is ideally situated in South Gloucestershire, near Bristol, making it convenient for families in the surrounding regions. The nursery benefits from its suburban setting, providing easy access to nearby residential communities, which is perfect for parents commuting to and from work. We also offer complimentary lunches for our children, ensuring a nurturing and supportive environment for their growth and development. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 25% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: Key Responsibilities: Prepare healthy, nutritious meals that meet dietary requirements for children. Support the Chef in overseeing kitchen operations and maintaining food safety and hygiene standards. Ensure kitchen inventory is well-maintained and assist with ordering and stock management. Support meal preparation and assist in the cleaning and maintenance of kitchen equipment. Required Qualifications: Ideal Candidate Ideally experience in leadership within early years settings. Strong mentoring and problem-solving skills. Ability to drive improvements and ensure compliance. If you have a passion for leading teams and supporting quality education, apply today!
Apr 06, 2026
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK Are you passionate about cooking and providing nutritious meals for young children? As an Assistant Chef at Busy Bees, you'll be a key part of our kitchen team, preparing healthy meals that support children's growth and development. This is an exciting opportunity to work in a nurturing environment where you will contribute to the wellbeing of children while gaining valuable experience in catering within the early years sector. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Day Nursery at Bristol Barrs Court, rated Good by Ofsted, accommodates 116 children aged 0.2 to 5.11 years and is part of the well-regarded Busy Bees chain. Located at Stoneleigh Drive, Barrs Court, Oldland, South West BS30 7EJ, our nursery is ideally situated in South Gloucestershire, near Bristol, making it convenient for families in the surrounding regions. The nursery benefits from its suburban setting, providing easy access to nearby residential communities, which is perfect for parents commuting to and from work. We also offer complimentary lunches for our children, ensuring a nurturing and supportive environment for their growth and development. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 25% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: Key Responsibilities: Prepare healthy, nutritious meals that meet dietary requirements for children. Support the Chef in overseeing kitchen operations and maintaining food safety and hygiene standards. Ensure kitchen inventory is well-maintained and assist with ordering and stock management. Support meal preparation and assist in the cleaning and maintenance of kitchen equipment. Required Qualifications: Ideal Candidate Ideally experience in leadership within early years settings. Strong mentoring and problem-solving skills. Ability to drive improvements and ensure compliance. If you have a passion for leading teams and supporting quality education, apply today!
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations. Work life balance and flexibility is a key focus area for us. We're happy to discuss hybrid, part time and flexible working hours, patterns and locations to suit you and our business. About The Opportunity Amentum provides client oriented solutions across our environment, energy, and defence businesses. With a strong order book and a diverse, exciting portfolio of projects across the UK and internationally, we need to expand our team of environmental specialists across multiple disciplines required to deliver a project lifecycle-from new build and operations through to decommissioning and site end use. We offer opportunities for significant career advancement, attractive remuneration, and flexible working, as well as leadership and client relationship role development. We are seeking a Principal or Senior Land Quality Consultant to join our established team working across our environment, energy and defence businesses. In this role, you will serve as a technical lead on contaminated land projects and contribute to project management, client liaison, and mentoring of junior colleagues. You will help ensure our projects meet the highest standards of health, safety, and environmental compliance. We offer flexible working arrangements (a mix of office based and home working). This role can be based in Harwell, Rotherham, Cumbria or Birchwood. Key Responsibilities Technical Leadership: Act as a technical authority on land quality projects, guiding investigations, risk assessments, and remediation strategies. Project Management: Plan and deliver projects on time and within budget, including scheduling, resource allocation, and coordination with clients and subcontractors. Client & Stakeholder Engagement: Build and maintain strong relationships with clients, regulators, and other stakeholders, providing clear updates on project progress, risks, and potential solutions. Regulatory Compliance: Ensure all works adhere to UK environmental legislation and best practice for contaminated land management, particularly in high hazard industrial contexts. Team Collaboration & Mentorship: Support junior staff by offering technical guidance and feedback; foster a positive working environment that promotes knowledge sharing and professional growth. Business Development: Contribute to proposals and bids, identifying opportunities to expand our land quality services and strengthen client relationships. Here's What You'll Need Below are the qualifications and experience that we're seeking in applicants. We understand that not everyone will meet every single requirement, so if you believe you have most of the relevant experience and strong potential to succeed in this role, we'd love to hear from you. Contaminated Land Experience: Demonstrable (5+ Years) experience in the investigation and remediation of contaminated land, with strong knowledge of risk assessment methodologies (qualitative and quantitative) for human health and controlled waters. Experience of applying the Environment Agency's Remedial Targets Methodology would be advantageous. Regulatory Knowledge: Familiarity with relevant UK legislation, including Part 2A of the Environmental Protection Act and Environmental Permitting Regulations, and experience applying the CL:AIRE Definition of Waste Code of Practice (DoWCoP). Project Delivery: Proven record of successfully delivering medium size projects, including budgeting, scheduling, and team coordination. Education: Degree in Environmental Science, Geoscience, Engineering or a related subject (MSc or higher desired). Professional Qualifications: Progress towards (or attainment of) a relevant chartership (e.g., CGeol, CEnv) and/or Specialist in Land Condition (SiLC) accreditation is advantageous. Communication & Interpersonal Skills: Able to build rapport with clients and regulators, present complex information clearly, and work effectively in multidisciplinary teams. HSE Focus: Strong commitment to health, safety, and environmental excellence. Other: Willingness to travel to project sites across the UK and hold a valid UK driving licence. This role provides an excellent opportunity for an experienced consultant looking to advance in technical leadership, project management, and client facing responsibilities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centered on inclusion and diversity. We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
Apr 06, 2026
Full time
We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations. Work life balance and flexibility is a key focus area for us. We're happy to discuss hybrid, part time and flexible working hours, patterns and locations to suit you and our business. About The Opportunity Amentum provides client oriented solutions across our environment, energy, and defence businesses. With a strong order book and a diverse, exciting portfolio of projects across the UK and internationally, we need to expand our team of environmental specialists across multiple disciplines required to deliver a project lifecycle-from new build and operations through to decommissioning and site end use. We offer opportunities for significant career advancement, attractive remuneration, and flexible working, as well as leadership and client relationship role development. We are seeking a Principal or Senior Land Quality Consultant to join our established team working across our environment, energy and defence businesses. In this role, you will serve as a technical lead on contaminated land projects and contribute to project management, client liaison, and mentoring of junior colleagues. You will help ensure our projects meet the highest standards of health, safety, and environmental compliance. We offer flexible working arrangements (a mix of office based and home working). This role can be based in Harwell, Rotherham, Cumbria or Birchwood. Key Responsibilities Technical Leadership: Act as a technical authority on land quality projects, guiding investigations, risk assessments, and remediation strategies. Project Management: Plan and deliver projects on time and within budget, including scheduling, resource allocation, and coordination with clients and subcontractors. Client & Stakeholder Engagement: Build and maintain strong relationships with clients, regulators, and other stakeholders, providing clear updates on project progress, risks, and potential solutions. Regulatory Compliance: Ensure all works adhere to UK environmental legislation and best practice for contaminated land management, particularly in high hazard industrial contexts. Team Collaboration & Mentorship: Support junior staff by offering technical guidance and feedback; foster a positive working environment that promotes knowledge sharing and professional growth. Business Development: Contribute to proposals and bids, identifying opportunities to expand our land quality services and strengthen client relationships. Here's What You'll Need Below are the qualifications and experience that we're seeking in applicants. We understand that not everyone will meet every single requirement, so if you believe you have most of the relevant experience and strong potential to succeed in this role, we'd love to hear from you. Contaminated Land Experience: Demonstrable (5+ Years) experience in the investigation and remediation of contaminated land, with strong knowledge of risk assessment methodologies (qualitative and quantitative) for human health and controlled waters. Experience of applying the Environment Agency's Remedial Targets Methodology would be advantageous. Regulatory Knowledge: Familiarity with relevant UK legislation, including Part 2A of the Environmental Protection Act and Environmental Permitting Regulations, and experience applying the CL:AIRE Definition of Waste Code of Practice (DoWCoP). Project Delivery: Proven record of successfully delivering medium size projects, including budgeting, scheduling, and team coordination. Education: Degree in Environmental Science, Geoscience, Engineering or a related subject (MSc or higher desired). Professional Qualifications: Progress towards (or attainment of) a relevant chartership (e.g., CGeol, CEnv) and/or Specialist in Land Condition (SiLC) accreditation is advantageous. Communication & Interpersonal Skills: Able to build rapport with clients and regulators, present complex information clearly, and work effectively in multidisciplinary teams. HSE Focus: Strong commitment to health, safety, and environmental excellence. Other: Willingness to travel to project sites across the UK and hold a valid UK driving licence. This role provides an excellent opportunity for an experienced consultant looking to advance in technical leadership, project management, and client facing responsibilities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centered on inclusion and diversity. We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
During an exciting time of expansion, we have a new vacancy for a Distribution Centre Supervisor to join our team based at our Manchester branch (M26 1GG) to oversee the daily operations of the warehouse, ensuring the efficient dispatch of goods and managing the team. This role is a permanent position, working a rotational shift pattern covering the hours of 6:00am - 2:30pm and 1:30pm and 10:00pm, totalling 40 hours per week. What are the main duties of this role? To ensure the team completes and delivers all daily delivery and service objectives including picking and releasing, goods inwards, booking in, ensuring that goods are located in correct picking locations and deliveries. Control of all picking / packing types and delivery notes to ensure all workloads are complete on time in full. Managing receipt of goods onto site ensuring all items are checked, audited and processed appropriately in line with Company procedures and systems. Ensure stock movements are processed accurately and in a timely manner. Stock management, perpetual inventory, update stock data information, route cause analysis reports and corrective actions on discrepancies. Manage and develop the shift W.H.O, identify training requirements for all staff and put a training matrix in place for staff development, managing results and requirements. Manage and complete random checks/report against branch KPI's. Manage the HSE and safe systems that are in place for the Distribution Centre, develop and implement instructions from the Group HSE manager along with the branch management team. Safe working practices are reviewed and implemented. Ensure all tasks are completed safely and within the set time frames of the operation. Manage / Lead and drive customer focused business improvements throughout the Distribution Centre. Resource planning to maximise efficiency and ensure operational success. Housekeeping, ensuring that all areas are always kept clean and clear. Including external parts of the grounds, in particular ensuring the yard is a safe environment for all visitors and customers. Any other activity in support of Company objectives and policy as directed by your Line Manager within your current skills and experience range. What we are looking for: Previous experience in a similar role in a warehouse working environment including stock management, yard management, structuring workloads, vehicle loading and delivery scheduling. Experience of administration and clerical work - processing data and managing paperwork accurately. Ability to be able to interpret numerical information regarding the calculation of load/delivery weights and stock levels. Team Leader Certificate NEBS/NVQ would be an advantage but not essential. Current UK driving licence (HGV/CPC would be an advantage). Forklift truck certificates. IT systems / use of databases. What we offer in return: 25 days holiday per year + your birthday off + bank holidays. The company matches pension contribution up to 10%. Discretionary bonus scheme. If you think this role could be for you, please apply as soon as possible. Suitable candidates will be interviewed as part of an ongoing recruitment programme, therefore prompt application is advised. Should the post be filled earlier than expected, this advert will be removed. If you wish to apply, please send your CV or Application Form to We do not require information relating to age, sex, race or religion on CV's or Application Forms. If you would like more information or detail about this role, please contact HR.
Apr 06, 2026
Full time
During an exciting time of expansion, we have a new vacancy for a Distribution Centre Supervisor to join our team based at our Manchester branch (M26 1GG) to oversee the daily operations of the warehouse, ensuring the efficient dispatch of goods and managing the team. This role is a permanent position, working a rotational shift pattern covering the hours of 6:00am - 2:30pm and 1:30pm and 10:00pm, totalling 40 hours per week. What are the main duties of this role? To ensure the team completes and delivers all daily delivery and service objectives including picking and releasing, goods inwards, booking in, ensuring that goods are located in correct picking locations and deliveries. Control of all picking / packing types and delivery notes to ensure all workloads are complete on time in full. Managing receipt of goods onto site ensuring all items are checked, audited and processed appropriately in line with Company procedures and systems. Ensure stock movements are processed accurately and in a timely manner. Stock management, perpetual inventory, update stock data information, route cause analysis reports and corrective actions on discrepancies. Manage and develop the shift W.H.O, identify training requirements for all staff and put a training matrix in place for staff development, managing results and requirements. Manage and complete random checks/report against branch KPI's. Manage the HSE and safe systems that are in place for the Distribution Centre, develop and implement instructions from the Group HSE manager along with the branch management team. Safe working practices are reviewed and implemented. Ensure all tasks are completed safely and within the set time frames of the operation. Manage / Lead and drive customer focused business improvements throughout the Distribution Centre. Resource planning to maximise efficiency and ensure operational success. Housekeeping, ensuring that all areas are always kept clean and clear. Including external parts of the grounds, in particular ensuring the yard is a safe environment for all visitors and customers. Any other activity in support of Company objectives and policy as directed by your Line Manager within your current skills and experience range. What we are looking for: Previous experience in a similar role in a warehouse working environment including stock management, yard management, structuring workloads, vehicle loading and delivery scheduling. Experience of administration and clerical work - processing data and managing paperwork accurately. Ability to be able to interpret numerical information regarding the calculation of load/delivery weights and stock levels. Team Leader Certificate NEBS/NVQ would be an advantage but not essential. Current UK driving licence (HGV/CPC would be an advantage). Forklift truck certificates. IT systems / use of databases. What we offer in return: 25 days holiday per year + your birthday off + bank holidays. The company matches pension contribution up to 10%. Discretionary bonus scheme. If you think this role could be for you, please apply as soon as possible. Suitable candidates will be interviewed as part of an ongoing recruitment programme, therefore prompt application is advised. Should the post be filled earlier than expected, this advert will be removed. If you wish to apply, please send your CV or Application Form to We do not require information relating to age, sex, race or religion on CV's or Application Forms. If you would like more information or detail about this role, please contact HR.
About the role We have a fabulous opportunity for a general compliance expert to join our team as an Ethics & Compliance Specialist. In this key role, you will support the day-to-day operations of our Global Ethics & Compliance Office, acting as a vital resource for the enterprise and assisting in the oversight of ethics initiatives and programs. The successful candidate will be an advocate for a culture of integrity-working closely with stakeholders in Legal, HR, Finance, and Communications to implement pragmatic compliance solutions. You will provide the essential support and coordination required to ensure our global operations maintain the highest standards of ethics and regulatory adherence. This is a permanent / FTC position designed for an ambitious professional looking to grow their career within a sophisticated global compliance function. Key responsibilities include: Program Coordination: Support the execution of compliance program management, assisting with self-assessments and gathering data for root cause analysis ?Operational Support: Assist in the management of the Global Ethics & Compliance Office, including drafting E&C materials, and internal communications ?Helpline Administration: Administer the company's global Helpline program by managing case intake, tracking system workflows, and monitoring the completion of corrective actions ?Disclosure Management: Support the Conflict of Interest and Gift Disclosure programs, monitoring disclosures and ensuring all related training and case management tasks are up to date ?Cross-Functional Collaboration: Coordinate with regional teams to share best practices and work with stakeholders to identify and mitigate potential compliance process gaps Reporting & Research: Maintain up-to-date knowledge of regulatory changes and assist in creating presentations and documentation for Ethics & Compliance standing meetings and townhalls About you Bachelor's degree (or equivalent) in a relevant area with demonstrable experience in a Legal or Compliance environment Experience of Project Management in a similar complex, matrix environment ?Solid understanding of compliance principles, with the ability to learn and manage case management systems and disclosure workflows ?A proactive professional with a "learning on the fly" mindset, capable of managing multiple tasks and deadlines in a fast-paced environment ?Strong writing and research skills, with the ability to draft clear policies and engage effectively with stakeholders across different functions ?Proven ability to handle highly confidential information with diplomacy and sound judgment ?A collaborative team player dedicated to supporting the business while maintaining a rigorous focus on ethics and internal governance Benefits Competitive salary 25 days annual holiday plus bank holidays Pension scheme, life assurance and income protection Employee Assistance Programme Employee Discounts Cycle to work scheme Location: This is a hybrid role, split between the London Paddington office (3 days) and home (2 days). About us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! Fair recruitment at DS Smith To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Apr 06, 2026
Full time
About the role We have a fabulous opportunity for a general compliance expert to join our team as an Ethics & Compliance Specialist. In this key role, you will support the day-to-day operations of our Global Ethics & Compliance Office, acting as a vital resource for the enterprise and assisting in the oversight of ethics initiatives and programs. The successful candidate will be an advocate for a culture of integrity-working closely with stakeholders in Legal, HR, Finance, and Communications to implement pragmatic compliance solutions. You will provide the essential support and coordination required to ensure our global operations maintain the highest standards of ethics and regulatory adherence. This is a permanent / FTC position designed for an ambitious professional looking to grow their career within a sophisticated global compliance function. Key responsibilities include: Program Coordination: Support the execution of compliance program management, assisting with self-assessments and gathering data for root cause analysis ?Operational Support: Assist in the management of the Global Ethics & Compliance Office, including drafting E&C materials, and internal communications ?Helpline Administration: Administer the company's global Helpline program by managing case intake, tracking system workflows, and monitoring the completion of corrective actions ?Disclosure Management: Support the Conflict of Interest and Gift Disclosure programs, monitoring disclosures and ensuring all related training and case management tasks are up to date ?Cross-Functional Collaboration: Coordinate with regional teams to share best practices and work with stakeholders to identify and mitigate potential compliance process gaps Reporting & Research: Maintain up-to-date knowledge of regulatory changes and assist in creating presentations and documentation for Ethics & Compliance standing meetings and townhalls About you Bachelor's degree (or equivalent) in a relevant area with demonstrable experience in a Legal or Compliance environment Experience of Project Management in a similar complex, matrix environment ?Solid understanding of compliance principles, with the ability to learn and manage case management systems and disclosure workflows ?A proactive professional with a "learning on the fly" mindset, capable of managing multiple tasks and deadlines in a fast-paced environment ?Strong writing and research skills, with the ability to draft clear policies and engage effectively with stakeholders across different functions ?Proven ability to handle highly confidential information with diplomacy and sound judgment ?A collaborative team player dedicated to supporting the business while maintaining a rigorous focus on ethics and internal governance Benefits Competitive salary 25 days annual holiday plus bank holidays Pension scheme, life assurance and income protection Employee Assistance Programme Employee Discounts Cycle to work scheme Location: This is a hybrid role, split between the London Paddington office (3 days) and home (2 days). About us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! Fair recruitment at DS Smith To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Join our Advisory Services team! Our Advisory Services function advise organisations on IT strategy, implementing the most appropriate technologies, optimising their performance, and help them in managing their end to end IT services against business needs. In doing this we help the leaders (CxO's) within our customers maximise productivity and realise the business value of IT for internal and external users. Advisory Services has 3 distinct focuses: Technology Advisory Industry / Vertical Advisory Billable Advisory / Consultancy Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As an Enterprise Technologist you will be working predominantly with our most Large and Complex customers to help them drive largescale technology transformations. Working alongside Softcat's technology sales specialists, Enterprise Architecture team and liaising with our Office of the CTO colleagues you will be one our most senior most Technology Evangelist for Data Centre. The role is 100% focussed on pre-sales engagements and enablement for our largest customers, providing a deep level of understanding of our technology propositions within the context of a customers requirement or problem statement. Enterprise Technologists are expected to drive sales growth within the aligned technology proposition. It is core to the role that the individuals in post are aligned to both the technology proposition but also the sales communities within the business and their growth targets. Within the Technology Proposition area of "Data Centre" we are looking for a candidate with a deep knowledge and experience in High Performance Compute (HPC). Within our customer base we have a growing demand for HPC and we are looking for a candidate who has understanding within the field spanning pre-sales, architecture, implementation and operation of HPC stacks encompassing the vendor landscape, technology heritage and roadmap as well as the customer use cases and lifecycle. As Enterprise Technologist - Data Centre HPC you'll be responsible for: Attend customer opportunity and strategy meetings Focus on and directly influence the sales growth of Data Centre Engage at senior level to influence customer technology strategy and become a trusted advisor. Lead the technical sales teams within the account team , ensuring the solutions proposed are fit for purpose and provide good value Function as a proactive member of the relevant Sector/Account leadership teams Provide leadership input into transformational sales opportunities within accounts Identify and analyse requirements and customer problems and map out capabilities within your technology focus area that fit the requirement Liaise with our Technology Proposition and Partner Councils to keep fully abreast of developments in the market and technology GTM's We'd love you to have Specific knowledge in Data Centre at a senior level i.e. CTO, Senior Sales Engineer, Architecture etc and/or Consultancy and/or CTO and/or CIO level experience within Data Centre To represent Softcat and the Advisory team by embodying the values of the business and meeting the needs of the role profile (attached) Experience at leading major largescale transformational programmes Relationship focused; experience of building relationships at the highest levels within enterprise customers, becoming a trusted advisor on a technology basis Excellent negotiating skills and exceptional commercial skills Knowledge of and experience in designing and implementing solutions comprising of multiple technologies and business applications Commercially astute with governance experience Demonstrable experience in having previously identified and led cross working party initiatives through discovery, selection, implementation, and continuous review to assure customer satisfaction We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 06, 2026
Full time
Join our Advisory Services team! Our Advisory Services function advise organisations on IT strategy, implementing the most appropriate technologies, optimising their performance, and help them in managing their end to end IT services against business needs. In doing this we help the leaders (CxO's) within our customers maximise productivity and realise the business value of IT for internal and external users. Advisory Services has 3 distinct focuses: Technology Advisory Industry / Vertical Advisory Billable Advisory / Consultancy Success. The Softcat Way. There is a uniqueness to Softcat - what we do, how we do it and why we do it. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As an Enterprise Technologist you will be working predominantly with our most Large and Complex customers to help them drive largescale technology transformations. Working alongside Softcat's technology sales specialists, Enterprise Architecture team and liaising with our Office of the CTO colleagues you will be one our most senior most Technology Evangelist for Data Centre. The role is 100% focussed on pre-sales engagements and enablement for our largest customers, providing a deep level of understanding of our technology propositions within the context of a customers requirement or problem statement. Enterprise Technologists are expected to drive sales growth within the aligned technology proposition. It is core to the role that the individuals in post are aligned to both the technology proposition but also the sales communities within the business and their growth targets. Within the Technology Proposition area of "Data Centre" we are looking for a candidate with a deep knowledge and experience in High Performance Compute (HPC). Within our customer base we have a growing demand for HPC and we are looking for a candidate who has understanding within the field spanning pre-sales, architecture, implementation and operation of HPC stacks encompassing the vendor landscape, technology heritage and roadmap as well as the customer use cases and lifecycle. As Enterprise Technologist - Data Centre HPC you'll be responsible for: Attend customer opportunity and strategy meetings Focus on and directly influence the sales growth of Data Centre Engage at senior level to influence customer technology strategy and become a trusted advisor. Lead the technical sales teams within the account team , ensuring the solutions proposed are fit for purpose and provide good value Function as a proactive member of the relevant Sector/Account leadership teams Provide leadership input into transformational sales opportunities within accounts Identify and analyse requirements and customer problems and map out capabilities within your technology focus area that fit the requirement Liaise with our Technology Proposition and Partner Councils to keep fully abreast of developments in the market and technology GTM's We'd love you to have Specific knowledge in Data Centre at a senior level i.e. CTO, Senior Sales Engineer, Architecture etc and/or Consultancy and/or CTO and/or CIO level experience within Data Centre To represent Softcat and the Advisory team by embodying the values of the business and meeting the needs of the role profile (attached) Experience at leading major largescale transformational programmes Relationship focused; experience of building relationships at the highest levels within enterprise customers, becoming a trusted advisor on a technology basis Excellent negotiating skills and exceptional commercial skills Knowledge of and experience in designing and implementing solutions comprising of multiple technologies and business applications Commercially astute with governance experience Demonstrable experience in having previously identified and led cross working party initiatives through discovery, selection, implementation, and continuous review to assure customer satisfaction We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
