Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Apr 14, 2026
Full time
Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Governance and Control Manager Segment / Business Unit: Mars Veterinary Health Europe (MVH Europe) Function: Finance Reporting to: Director Governance & Control Location: Solihull (UK) or Amsterdam (Netherlands) - must be able to work in the office 2 days a week Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose - to make A BETTER WORLD FOR PETS - starts with building a better world for our people. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. About the Role Mars Veterinary Health Europe is seeking a Governance and Control Manager to play a key role in strengthening the internal control environment and promoting governance best practices across our European operations. This position is instrumental in mitigating risk, strengthening financial governance, and ensuring compliance with Mars Inc. policies and industry standards. Working closely with regional and local finance and operational teams, you will support the deployment and continuous improvement of internal control frameworks while helping embed a strong culture of accountability and compliance across multiple European markets. The role combines strategic governance oversight with hands on control execution, making it ideal for a finance professional with strong internal controls, audit, or risk management experience. Key Responsibilities Internal Control Framework Lead the deployment and continuous improvement of internal control frameworks for financial and operational processes across MVH Europe. Manage the implementation, documentation, and testing of financial controls, including walkthroughs and control testing cycles. Risk Management & Compliance Identify emerging risks and control gaps across financial processes. Report inefficiencies, process weaknesses, or potential fraud risks and implement pragmatic solutions to strengthen controls. Ensure alignment with Mars Inc. governance policies and compliance standards. Audit & Control Assurance Collaborate with internal and external auditors to address control deficiencies and support remediation actions. Provide governance expertise during audit reviews and compliance assessments. Governance & Policy Implementation Drive adoption of financial governance policies and procedures across markets. Support local teams to ensure consistent execution and understanding of governance standards. Process Documentation & Improvement Manage the annual update of financial process documentation. Support finance transformation initiatives and cross functional projects as a governance and controls subject matter expert. Training & Culture Deliver training and awareness initiatives to enhance internal control literacy across the organisation. Promote a culture of compliance, accountability, and strong financial governance. Fraud Investigation & Remediation Investigate and resolve suspected fraud and theft cases (R25). Coordinate remediation actions and ensure timely case resolution while sharing lessons learned. Data & Insights Support digital initiatives related to governance, including data analysis and insights generation. Contribute to governance reporting and monitoring through analytical tools. Context & Scope Reports to the Director Governance & Control and operates across MVH Europe in a multi country environment. Works closely with regional and local finance teams, financial and business controllers, and support functions. Supports both operational control activities and long term strategic governance initiatives. Contributes to the development of internal governance standards aligned with Mars Inc. policies and compliance expectations. Education & Qualifications Bachelor's degree in Finance, Accounting, or a related discipline. Advanced degree or professional certifications such as CPA, CMA, ACCA, CFA, or CIA are highly desirable. Experience Minimum 5 years' experience in finance, accounting, internal audit, or internal controls. Experience in a multinational organisation or Big 4 audit firm preferred. Strong knowledge of internal control frameworks, financial regulations, and accounting standards. Experience in control testing, risk assessments, policy deployment, and remediation planning. Technical Skills Strong data analysis and documentation capabilities. Advanced Microsoft Excel proficiency. Experience working with ERP systems and governance platforms. Experience with Monday boards and Power BI is considered an advantage. Leadership Competencies Drives for Results Manages Complexity Ensures Accountability Collaborates and Builds Relationships Plans and Aligns Communicates Effectively Our offer Join a purpose driven company, where we're striving to shape the future of veterinary care, together. An industry competitive salary and benefits package A stimulating work environment with good opportunities for personal development Freedom to take responsibility and the opportunity to influence Flexible working hours, hybrid working, international, digital work environment Learning and development opportunities The opportunity to cuddle our beloved 4 legged friends in our offices. If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates/Associates If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.
Apr 14, 2026
Full time
Governance and Control Manager Segment / Business Unit: Mars Veterinary Health Europe (MVH Europe) Function: Finance Reporting to: Director Governance & Control Location: Solihull (UK) or Amsterdam (Netherlands) - must be able to work in the office 2 days a week Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose - to make A BETTER WORLD FOR PETS - starts with building a better world for our people. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. About the Role Mars Veterinary Health Europe is seeking a Governance and Control Manager to play a key role in strengthening the internal control environment and promoting governance best practices across our European operations. This position is instrumental in mitigating risk, strengthening financial governance, and ensuring compliance with Mars Inc. policies and industry standards. Working closely with regional and local finance and operational teams, you will support the deployment and continuous improvement of internal control frameworks while helping embed a strong culture of accountability and compliance across multiple European markets. The role combines strategic governance oversight with hands on control execution, making it ideal for a finance professional with strong internal controls, audit, or risk management experience. Key Responsibilities Internal Control Framework Lead the deployment and continuous improvement of internal control frameworks for financial and operational processes across MVH Europe. Manage the implementation, documentation, and testing of financial controls, including walkthroughs and control testing cycles. Risk Management & Compliance Identify emerging risks and control gaps across financial processes. Report inefficiencies, process weaknesses, or potential fraud risks and implement pragmatic solutions to strengthen controls. Ensure alignment with Mars Inc. governance policies and compliance standards. Audit & Control Assurance Collaborate with internal and external auditors to address control deficiencies and support remediation actions. Provide governance expertise during audit reviews and compliance assessments. Governance & Policy Implementation Drive adoption of financial governance policies and procedures across markets. Support local teams to ensure consistent execution and understanding of governance standards. Process Documentation & Improvement Manage the annual update of financial process documentation. Support finance transformation initiatives and cross functional projects as a governance and controls subject matter expert. Training & Culture Deliver training and awareness initiatives to enhance internal control literacy across the organisation. Promote a culture of compliance, accountability, and strong financial governance. Fraud Investigation & Remediation Investigate and resolve suspected fraud and theft cases (R25). Coordinate remediation actions and ensure timely case resolution while sharing lessons learned. Data & Insights Support digital initiatives related to governance, including data analysis and insights generation. Contribute to governance reporting and monitoring through analytical tools. Context & Scope Reports to the Director Governance & Control and operates across MVH Europe in a multi country environment. Works closely with regional and local finance teams, financial and business controllers, and support functions. Supports both operational control activities and long term strategic governance initiatives. Contributes to the development of internal governance standards aligned with Mars Inc. policies and compliance expectations. Education & Qualifications Bachelor's degree in Finance, Accounting, or a related discipline. Advanced degree or professional certifications such as CPA, CMA, ACCA, CFA, or CIA are highly desirable. Experience Minimum 5 years' experience in finance, accounting, internal audit, or internal controls. Experience in a multinational organisation or Big 4 audit firm preferred. Strong knowledge of internal control frameworks, financial regulations, and accounting standards. Experience in control testing, risk assessments, policy deployment, and remediation planning. Technical Skills Strong data analysis and documentation capabilities. Advanced Microsoft Excel proficiency. Experience working with ERP systems and governance platforms. Experience with Monday boards and Power BI is considered an advantage. Leadership Competencies Drives for Results Manages Complexity Ensures Accountability Collaborates and Builds Relationships Plans and Aligns Communicates Effectively Our offer Join a purpose driven company, where we're striving to shape the future of veterinary care, together. An industry competitive salary and benefits package A stimulating work environment with good opportunities for personal development Freedom to take responsibility and the opportunity to influence Flexible working hours, hybrid working, international, digital work environment Learning and development opportunities The opportunity to cuddle our beloved 4 legged friends in our offices. If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates/Associates If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.
Sales Support Executive Location: Worcester Salary : £30,000 - £35,000 Reference: About the Business On behalf of our client, a well-established engineering and manufacturing organisation , we are recruiting for a Sales Support Executive to join their commercial function. The business designs and delivers technically complex, safety-critical solutions for customers operating in highly regulated sectors, with projects spanning the UK and international markets. The company places a strong emphasis on quality, technical knowledge, and long-term relationships , rather than high-pressure or high-volume sales tactics. The Role This position plays a central role in supporting the sales operation and ensuring customers receive a professional, responsive service from enquiry through to quotation. Working closely with the Technical Sales Manager and internal teams, you will coordinate customer enquiries, assist with pricing and proposals, and help maintain momentum across live sales opportunities. The role is well suited to someone who enjoys structured work, clear communication, and contributing to a technically led sales process. Key Duties Acting as an initial point of contact for customer enquiries Producing and issuing quotations in line with internal procedures Proactively chasing outstanding quotations and responding to follow-up questions Providing administrative and commercial support to the Technical Sales Manager Coordinating with engineering, operations, and internal stakeholders to obtain accurate information Supporting marketing activity, including campaigns, content, and lead management Attending exhibitions, trade events, and occasional customer meetings Maintaining accurate CRM and sales documentation Always representing the business professionally Candidate Profile Experience in sales support, customer services, internal sales, or a similar role Strong verbal and written communication skills Confident dealing with customers and internal stakeholders Highly organised with strong attention to detail A proactive and positive approach to work Comfortable working independently while contributing to a wider team Interest in working within a technical or engineering-focused environment Package Competitive salary depending on experience Performance-related bonus Pension scheme Healthcare and NHS top-up cover Access to a company pool vehicle (where required) Holiday allowance plus bank holidays Scope for additional benefits such as flexible working and training How to Apply To apply, please submit your CV below or contact Jack on or email for a confidential discussion.
Apr 14, 2026
Full time
Sales Support Executive Location: Worcester Salary : £30,000 - £35,000 Reference: About the Business On behalf of our client, a well-established engineering and manufacturing organisation , we are recruiting for a Sales Support Executive to join their commercial function. The business designs and delivers technically complex, safety-critical solutions for customers operating in highly regulated sectors, with projects spanning the UK and international markets. The company places a strong emphasis on quality, technical knowledge, and long-term relationships , rather than high-pressure or high-volume sales tactics. The Role This position plays a central role in supporting the sales operation and ensuring customers receive a professional, responsive service from enquiry through to quotation. Working closely with the Technical Sales Manager and internal teams, you will coordinate customer enquiries, assist with pricing and proposals, and help maintain momentum across live sales opportunities. The role is well suited to someone who enjoys structured work, clear communication, and contributing to a technically led sales process. Key Duties Acting as an initial point of contact for customer enquiries Producing and issuing quotations in line with internal procedures Proactively chasing outstanding quotations and responding to follow-up questions Providing administrative and commercial support to the Technical Sales Manager Coordinating with engineering, operations, and internal stakeholders to obtain accurate information Supporting marketing activity, including campaigns, content, and lead management Attending exhibitions, trade events, and occasional customer meetings Maintaining accurate CRM and sales documentation Always representing the business professionally Candidate Profile Experience in sales support, customer services, internal sales, or a similar role Strong verbal and written communication skills Confident dealing with customers and internal stakeholders Highly organised with strong attention to detail A proactive and positive approach to work Comfortable working independently while contributing to a wider team Interest in working within a technical or engineering-focused environment Package Competitive salary depending on experience Performance-related bonus Pension scheme Healthcare and NHS top-up cover Access to a company pool vehicle (where required) Holiday allowance plus bank holidays Scope for additional benefits such as flexible working and training How to Apply To apply, please submit your CV below or contact Jack on or email for a confidential discussion.
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Apr 14, 2026
Full time
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
I'm currently recruiting on behalf of a food industry client seeking a Corporate Sustainability & Responsibility Manager to support and deliver their Corporate & Social Responsibility strategy across environmental sustainability, human rights due diligence, and animal welfare. This is a hands on, impactful role working across a complex supply chain, with significant exposure to senior stakeholders, suppliers, NGOs, and industry bodies. The Role The successful candidate will be responsible for driving and supporting initiatives across three core pillars: climate & environment, human rights, and animal welfare. Environmental Sustainability Manage greenhouse gas (GHG) data collection and reporting across Scopes 1, 2, and 3 for operations and supply chain Work closely with suppliers to support the collection and improvement of emissions data Assess environmental impacts across the supply base and develop mitigation action plans Participate in industry wide initiatives with suppliers, government agencies, academic institutions, customers, and NGOs Human Rights Due Diligence Lead the business' Human Rights Due Diligence (HRDD) programme within the supply chain Implement enhanced due diligence processes for high risk origins Conduct frequent audits of high risk direct and indirect suppliers Manage corrective action plans addressing salient human rights issues Represent the business in industry collaborations focused on worker welfare and human rights Animal Welfare Ensure the business remains at the forefront of animal welfare standards and innovation Collaborate with suppliers, customers, and NGOs to advance animal welfare commitments Review relevant scientific literature and provide recommendations to senior leadership Reporting & Stakeholder Engagement Own and manage reporting metrics across environmental sustainability, human rights, and animal welfare Represent the business in external NGO and industry collaborations Communicate insights, progress, and recommendations to senior leadership Key Stakeholders Internal teams across the business Global suppliers Customers Industry collaboration bodies NGOs Candidate Profile Degree in a scientific, environmental, or relevant industry related discipline Strong working knowledge of: GHG Protocol SMETA ETI Base Code UN Guiding Principles on Business & Human Rights Science Based Targets initiative (SBTi) Proven project management experience Strong communication and stakeholder management skills Experience working with energy and emissions reporting metrics Experience delivering or supporting human rights due diligence programmes Prior experience in a similar role within the food industry is highly desirable k 3 days site based This is a fantastic opportunity to join a purpose driven organisation and play a key role in shaping responsible, ethical, and sustainable practices across a global food supply chain. If this sounds like you - or someone in your network - please apply or reach out directly for a confidential discussion.
Apr 14, 2026
Full time
I'm currently recruiting on behalf of a food industry client seeking a Corporate Sustainability & Responsibility Manager to support and deliver their Corporate & Social Responsibility strategy across environmental sustainability, human rights due diligence, and animal welfare. This is a hands on, impactful role working across a complex supply chain, with significant exposure to senior stakeholders, suppliers, NGOs, and industry bodies. The Role The successful candidate will be responsible for driving and supporting initiatives across three core pillars: climate & environment, human rights, and animal welfare. Environmental Sustainability Manage greenhouse gas (GHG) data collection and reporting across Scopes 1, 2, and 3 for operations and supply chain Work closely with suppliers to support the collection and improvement of emissions data Assess environmental impacts across the supply base and develop mitigation action plans Participate in industry wide initiatives with suppliers, government agencies, academic institutions, customers, and NGOs Human Rights Due Diligence Lead the business' Human Rights Due Diligence (HRDD) programme within the supply chain Implement enhanced due diligence processes for high risk origins Conduct frequent audits of high risk direct and indirect suppliers Manage corrective action plans addressing salient human rights issues Represent the business in industry collaborations focused on worker welfare and human rights Animal Welfare Ensure the business remains at the forefront of animal welfare standards and innovation Collaborate with suppliers, customers, and NGOs to advance animal welfare commitments Review relevant scientific literature and provide recommendations to senior leadership Reporting & Stakeholder Engagement Own and manage reporting metrics across environmental sustainability, human rights, and animal welfare Represent the business in external NGO and industry collaborations Communicate insights, progress, and recommendations to senior leadership Key Stakeholders Internal teams across the business Global suppliers Customers Industry collaboration bodies NGOs Candidate Profile Degree in a scientific, environmental, or relevant industry related discipline Strong working knowledge of: GHG Protocol SMETA ETI Base Code UN Guiding Principles on Business & Human Rights Science Based Targets initiative (SBTi) Proven project management experience Strong communication and stakeholder management skills Experience working with energy and emissions reporting metrics Experience delivering or supporting human rights due diligence programmes Prior experience in a similar role within the food industry is highly desirable k 3 days site based This is a fantastic opportunity to join a purpose driven organisation and play a key role in shaping responsible, ethical, and sustainable practices across a global food supply chain. If this sounds like you - or someone in your network - please apply or reach out directly for a confidential discussion.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We are seeking a highly motivated and experienced Quality Assurance Manager to join our Supply Chain Centres in both Naas and Cambuslang. In this role, you will take the lead in ensuring that both Supply Chain Centre consistently upholds the highest quality standards while always maintaining full compliance with all regulations. You will lead the development and implementation of robust quality assurance protocols that align with our commitment to excellence. Your role will involve collaborating closely with various departments, including production, logistics, and site management across our Naas and Cambuslang sites, to foster a culture of quality throughout our supply chain operations. Success in this role looks like: Demonstrated hands-on experience as a QA Manager, ensuring factory compliance, with a preference for food manufacturing environments. Open to travelling across both sites in Cambuslang & Naas. Strong understanding of food legislation and food safety standards. A degree in food science or a similar subject is highly desirable Innovative and analytical thinker with exceptional problem-solving skills. Proficient in managing multiple projects simultaneously while maintaining high levels of accuracy and attention to detail. What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions. Private health and dental care Income protection. Professional development opportunities. Fun team events and a supportive work environment Pizza Discount!
Apr 14, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We are seeking a highly motivated and experienced Quality Assurance Manager to join our Supply Chain Centres in both Naas and Cambuslang. In this role, you will take the lead in ensuring that both Supply Chain Centre consistently upholds the highest quality standards while always maintaining full compliance with all regulations. You will lead the development and implementation of robust quality assurance protocols that align with our commitment to excellence. Your role will involve collaborating closely with various departments, including production, logistics, and site management across our Naas and Cambuslang sites, to foster a culture of quality throughout our supply chain operations. Success in this role looks like: Demonstrated hands-on experience as a QA Manager, ensuring factory compliance, with a preference for food manufacturing environments. Open to travelling across both sites in Cambuslang & Naas. Strong understanding of food legislation and food safety standards. A degree in food science or a similar subject is highly desirable Innovative and analytical thinker with exceptional problem-solving skills. Proficient in managing multiple projects simultaneously while maintaining high levels of accuracy and attention to detail. What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions. Private health and dental care Income protection. Professional development opportunities. Fun team events and a supportive work environment Pizza Discount!
Join Our Team as a Quality Assurance Manager Location: Chesterfield, Derbyshire Full Time Are you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell's Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members. What you'll do: Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets. Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers. Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching. Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards. Provide actionable quality and performance insights to senior stakeholders to inform decision-making. Lead and facilitate quality calibration sessions with operational teams and external partners. Direct operational leads in designing, prioritising and implementing improvement plans. Drive structured team problem-solving activities to enhance operational efficiency and address root causes. Ensure timely escalation and follow-through when errors or non-compliance are identified. Design, lead and oversee the delivery of quality assurance training programmes. Lead quarterly deep-dive analyses into performance challenges and opportunities. Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London. Champion Brightwell values, acting as a visible role model across Member Services. This role would suit someone who: Essential Experience in an operations management role. Excellent understanding of quality management methods, tools and techniques. Experience in completing and fulfilling audit requirements, evidence and submissions. Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation. High level of personal drive and energy to set and achieve short- and longer-term targets. A keen eye for detail with the ability to identify real root cause. A strong focus on the member experience and understanding of the key drivers of member satisfaction. Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non-technical colleagues or third-party providers. Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels. Willingness to embrace challenge and work within an evolving/changing environment. Good decision-making skills and the ability to collate, organise and present data in a logical format. Proven client-facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders. Desirable Experience within pensions and insurance environments. Experience with Power BI and interpretation of data analysis/visualisation. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonuses of up to 5-10%. 25 days holiday (increasing to 30 with service) plus bank holidays.nu A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.
Apr 14, 2026
Full time
Join Our Team as a Quality Assurance Manager Location: Chesterfield, Derbyshire Full Time Are you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell's Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members. What you'll do: Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets. Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers. Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching. Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards. Provide actionable quality and performance insights to senior stakeholders to inform decision-making. Lead and facilitate quality calibration sessions with operational teams and external partners. Direct operational leads in designing, prioritising and implementing improvement plans. Drive structured team problem-solving activities to enhance operational efficiency and address root causes. Ensure timely escalation and follow-through when errors or non-compliance are identified. Design, lead and oversee the delivery of quality assurance training programmes. Lead quarterly deep-dive analyses into performance challenges and opportunities. Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London. Champion Brightwell values, acting as a visible role model across Member Services. This role would suit someone who: Essential Experience in an operations management role. Excellent understanding of quality management methods, tools and techniques. Experience in completing and fulfilling audit requirements, evidence and submissions. Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation. High level of personal drive and energy to set and achieve short- and longer-term targets. A keen eye for detail with the ability to identify real root cause. A strong focus on the member experience and understanding of the key drivers of member satisfaction. Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non-technical colleagues or third-party providers. Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels. Willingness to embrace challenge and work within an evolving/changing environment. Good decision-making skills and the ability to collate, organise and present data in a logical format. Proven client-facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders. Desirable Experience within pensions and insurance environments. Experience with Power BI and interpretation of data analysis/visualisation. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonuses of up to 5-10%. 25 days holiday (increasing to 30 with service) plus bank holidays.nu A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.
Residential Team Leader (Advanced Skills Worker) Permanent, Full Time £35,124 - £40,065 per annum Location: Basildon Working Style: Fixed-base worker Closing date: 7 April 2026 Interview dates: Ongoing Join our brand-new children's homes to help shape and empower brighter futures for our young people. Are you passionate about supporting young people and ready to take the next step in your career? Whether you're an experienced Residential Worker or Youth Worker, this is your opportunity to become an Residential Team Leader (Advanced Skills Worker) in our newly opened, purpose-built children's homes in Basildon. The role will be based across our brand-new Basildon sites- where you'll help create safe, nurturing environments for young people aged 11-17 who have experienced trauma. We're looking for compassionate professionals who want to make a lasting difference in the lives of children and families across Essex. In return, you'll be part of a team of passionate, like-minded professionals, supported by an encouraging and approachable management team. You'll also benefit from access to high-quality training and development opportunities, helping you grow and advance your career within the child and family sector. Role overview: As a Residential Team Leader, also known as (Advanced Skills Worker) you'll play a vital role in supporting children and young people within a residential care setting. You'll provide compassionate guidance and practical support to both young people and their families, ensuring they receive the highest standard of care through consistent, professional practice. Creating a safe, caring, and stable environment is at the heart of this role. You'll bring specialist knowledge and a trauma-informed approach to help young people feel secure, valued, and empowered to grow. Every day, you'll contribute to their development and learning, helping to improve long-term outcomes and build brighter futures. You'll also use your expertise in residential care to work directly with young people and families, setting and achieving meaningful goals. As a senior member of the team, you'll offer day-to-day guidance to care staff and formally supervise a group of residential workers, helping to build a strong, skilled, and supportive team under the leadership of the Registered Manager and Deputy Manager. What You'll Do As Residential Team Leader (Advanced Skills Worker) you'll: Lead with confidence - Manage and guide shifts to create a safe, secure, and nurturing home environment where young people feel supported and valued. Champion therapeutic care - Help maintain a balanced, trauma-informed setting that promotes healing, growth, and positive risk-taking. Build meaningful relationships - Foster trust and connection with young people and colleagues to support holistic development both in the home and the wider community. Deliver high standards - Ensure daily practices align with quality frameworks and policies, contributing to a consistently high level of care. Collaborate for success - Work closely with managers and external partners to meet regulatory standards and deliver the best outcomes for children. Focus on individual progress - Develop tailored plans for each young person, proactively identifying risks and reviewing interventions to support their journey. Support key meetings - Participate in and facilitate meetings that empower young people and promote a learning culture within the home. Grow the team - Mentor and support colleagues, helping to build specialist knowledge and strengthen the overall capability of the service. Keep things running smoothly - Oversee the day-to-day operations of the home, ensuring it remains a high-quality, outcome-focused environment. Drive performance - Work towards shared goals and personal development targets as part of our performance management framework. What We're Looking For Essential Level 3 Diploma in Residential Childcare Experience working directly with children and young people in residential settings. Desirable Strong communication and listening skills and the ability to engage with others effectively and at all levels. Knowledge of a broad range of specific childcare theories and practices together with relevant policies and legislative framework. Knowledge and understanding of Child Protection Procedures together with an appreciation for the impact of trauma effects on child behaviour. Experience in leading shifts and facilitating group meetings. What You'll Get 37-hour working week + potential overtime opportunities 26 days annual leave + bank holidays + option to buy more Generous Local Government Pension Scheme Essex Rewards - discounts at hundreds of retailers Lifeworks Health & Wellbeing Platform 2 paid volunteering days (individual) + 2 team volunteering days annually Ongoing learning and development to support your career journey You will work an average 37 hours a week with shift times being 7.00am - 2.30pm or 2.00pm - 9.30pm and you will have every other weekend off. The salary offered is made up of a basic salary £31,931 to £36,423 per annum, plus a guaranteed 10% allowance per annum, paid monthly, alongside the basic salary. Due to nature of this role any applicants need to be at least 21 years old to undertake this post. If shortlisted, you will be asked to attend the care home for a face-to-face interview. Ready to Apply? If you're ready to bring your skills, compassion, and energy to a team that's changing lives, we'd love to hear from you.
Apr 14, 2026
Full time
Residential Team Leader (Advanced Skills Worker) Permanent, Full Time £35,124 - £40,065 per annum Location: Basildon Working Style: Fixed-base worker Closing date: 7 April 2026 Interview dates: Ongoing Join our brand-new children's homes to help shape and empower brighter futures for our young people. Are you passionate about supporting young people and ready to take the next step in your career? Whether you're an experienced Residential Worker or Youth Worker, this is your opportunity to become an Residential Team Leader (Advanced Skills Worker) in our newly opened, purpose-built children's homes in Basildon. The role will be based across our brand-new Basildon sites- where you'll help create safe, nurturing environments for young people aged 11-17 who have experienced trauma. We're looking for compassionate professionals who want to make a lasting difference in the lives of children and families across Essex. In return, you'll be part of a team of passionate, like-minded professionals, supported by an encouraging and approachable management team. You'll also benefit from access to high-quality training and development opportunities, helping you grow and advance your career within the child and family sector. Role overview: As a Residential Team Leader, also known as (Advanced Skills Worker) you'll play a vital role in supporting children and young people within a residential care setting. You'll provide compassionate guidance and practical support to both young people and their families, ensuring they receive the highest standard of care through consistent, professional practice. Creating a safe, caring, and stable environment is at the heart of this role. You'll bring specialist knowledge and a trauma-informed approach to help young people feel secure, valued, and empowered to grow. Every day, you'll contribute to their development and learning, helping to improve long-term outcomes and build brighter futures. You'll also use your expertise in residential care to work directly with young people and families, setting and achieving meaningful goals. As a senior member of the team, you'll offer day-to-day guidance to care staff and formally supervise a group of residential workers, helping to build a strong, skilled, and supportive team under the leadership of the Registered Manager and Deputy Manager. What You'll Do As Residential Team Leader (Advanced Skills Worker) you'll: Lead with confidence - Manage and guide shifts to create a safe, secure, and nurturing home environment where young people feel supported and valued. Champion therapeutic care - Help maintain a balanced, trauma-informed setting that promotes healing, growth, and positive risk-taking. Build meaningful relationships - Foster trust and connection with young people and colleagues to support holistic development both in the home and the wider community. Deliver high standards - Ensure daily practices align with quality frameworks and policies, contributing to a consistently high level of care. Collaborate for success - Work closely with managers and external partners to meet regulatory standards and deliver the best outcomes for children. Focus on individual progress - Develop tailored plans for each young person, proactively identifying risks and reviewing interventions to support their journey. Support key meetings - Participate in and facilitate meetings that empower young people and promote a learning culture within the home. Grow the team - Mentor and support colleagues, helping to build specialist knowledge and strengthen the overall capability of the service. Keep things running smoothly - Oversee the day-to-day operations of the home, ensuring it remains a high-quality, outcome-focused environment. Drive performance - Work towards shared goals and personal development targets as part of our performance management framework. What We're Looking For Essential Level 3 Diploma in Residential Childcare Experience working directly with children and young people in residential settings. Desirable Strong communication and listening skills and the ability to engage with others effectively and at all levels. Knowledge of a broad range of specific childcare theories and practices together with relevant policies and legislative framework. Knowledge and understanding of Child Protection Procedures together with an appreciation for the impact of trauma effects on child behaviour. Experience in leading shifts and facilitating group meetings. What You'll Get 37-hour working week + potential overtime opportunities 26 days annual leave + bank holidays + option to buy more Generous Local Government Pension Scheme Essex Rewards - discounts at hundreds of retailers Lifeworks Health & Wellbeing Platform 2 paid volunteering days (individual) + 2 team volunteering days annually Ongoing learning and development to support your career journey You will work an average 37 hours a week with shift times being 7.00am - 2.30pm or 2.00pm - 9.30pm and you will have every other weekend off. The salary offered is made up of a basic salary £31,931 to £36,423 per annum, plus a guaranteed 10% allowance per annum, paid monthly, alongside the basic salary. Due to nature of this role any applicants need to be at least 21 years old to undertake this post. If shortlisted, you will be asked to attend the care home for a face-to-face interview. Ready to Apply? If you're ready to bring your skills, compassion, and energy to a team that's changing lives, we'd love to hear from you.
Description The Productivity Manager is responsible for driving sustainable labour efficiency across resort operations. The role bridges central labour models and operational delivery, ensuring productivity improvements land on resort and are sustained over time. KPIs Productivity and efficiency Payroll budgets Right People, Right Place, Right Time Key Knowledge/Experience & Qualification Requirements Strong understanding of operational productivity principles, workforce planning and labour optimisation Knowledge of performance metrics, KPIs and data driven decision making Understanding of budgeting, cost control and financial performance management Experience of analysing labour models, scheduling efficiency and demand forecasting Knowledge of change management principles and continuous improvement Advanced excel data analysis capability Effective communication at all levels. Ability to manage multiple priorities and adapt quickly to changing requirements. Proven experience in productivity operations Experience in influencing senior stakeholders About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 14, 2026
Full time
Description The Productivity Manager is responsible for driving sustainable labour efficiency across resort operations. The role bridges central labour models and operational delivery, ensuring productivity improvements land on resort and are sustained over time. KPIs Productivity and efficiency Payroll budgets Right People, Right Place, Right Time Key Knowledge/Experience & Qualification Requirements Strong understanding of operational productivity principles, workforce planning and labour optimisation Knowledge of performance metrics, KPIs and data driven decision making Understanding of budgeting, cost control and financial performance management Experience of analysing labour models, scheduling efficiency and demand forecasting Knowledge of change management principles and continuous improvement Advanced excel data analysis capability Effective communication at all levels. Ability to manage multiple priorities and adapt quickly to changing requirements. Proven experience in productivity operations Experience in influencing senior stakeholders About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
23-03-2026 Nights Team Lead Overview Hours and Rota: 42.5 hours per week. Safety Team Members work 5 night shifts out of 7, between the hours of 10/10.30pm and 7/7.30am. Shift pattern variations may apply. Salary: £33,458 - £36,000 per annum (depending on experience), plus bonus and benefits Would you lend your ear to someone in need? If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential. We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding service to the students who live with us. You will be leading from the centre of a Student Safety Team in your city, making sure that we maintain a safe, secure, and welcoming night-time environment for our students. This includes lending an ear or helping hand to students in need, responding to in the moment situations and being a point of escalation for your team. Responsibilities Support the General Manager to build and develop a motivated, engaged, and high-performance team Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these Support the training and development of your team members to help them reach their potential Take accountability for your team s responsiveness in solving our students problems Support our students wellbeing should they find themselves in vulnerable or difficult situations Responsible for the safety and security of the building, making sure your team conducts the necessary checks Assume Student Safety Team Member duties when the Student Safety Manager is on shift Leadership and front-of-house Provide a welcoming front of house reception service. Conduct regular building checks to make sure that our buildings are clean, safe, and secure. Undertake adhoc housekeeping and maintenance duties as needed What we look for in you Must have a full UK driver's license You are comfortable working overnight across the city as part of a small team You are a confident operator and able to lead a team in the absence of the Student Safety Manager when required You can delegate tasks fairly, bearing in mind your team s strengths and weaknesses You will be able to make quick and decisive responses to in the moment events You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture. You remain calm and focused, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You are confident working both on your own or as part of a team You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 33 days paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application! Note: This job description has been refined to remove form fields and unrelated boilerplate.
Apr 13, 2026
Full time
23-03-2026 Nights Team Lead Overview Hours and Rota: 42.5 hours per week. Safety Team Members work 5 night shifts out of 7, between the hours of 10/10.30pm and 7/7.30am. Shift pattern variations may apply. Salary: £33,458 - £36,000 per annum (depending on experience), plus bonus and benefits Would you lend your ear to someone in need? If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential. We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding service to the students who live with us. You will be leading from the centre of a Student Safety Team in your city, making sure that we maintain a safe, secure, and welcoming night-time environment for our students. This includes lending an ear or helping hand to students in need, responding to in the moment situations and being a point of escalation for your team. Responsibilities Support the General Manager to build and develop a motivated, engaged, and high-performance team Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these Support the training and development of your team members to help them reach their potential Take accountability for your team s responsiveness in solving our students problems Support our students wellbeing should they find themselves in vulnerable or difficult situations Responsible for the safety and security of the building, making sure your team conducts the necessary checks Assume Student Safety Team Member duties when the Student Safety Manager is on shift Leadership and front-of-house Provide a welcoming front of house reception service. Conduct regular building checks to make sure that our buildings are clean, safe, and secure. Undertake adhoc housekeeping and maintenance duties as needed What we look for in you Must have a full UK driver's license You are comfortable working overnight across the city as part of a small team You are a confident operator and able to lead a team in the absence of the Student Safety Manager when required You can delegate tasks fairly, bearing in mind your team s strengths and weaknesses You will be able to make quick and decisive responses to in the moment events You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture. You remain calm and focused, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You are confident working both on your own or as part of a team You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 33 days paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application! Note: This job description has been refined to remove form fields and unrelated boilerplate.
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Ready to take our pizza game to the next level? If you live for the rush of a busy shift and have a serious obsession with great food, we want you as our next Assistant Manager. This is a high-energy role for a leader who wants to be the heartbeat of a fast-paced resort restaurant, driving world-class guest experiences and leading a team that truly loves what they do. You'll own the floor, leading from the front to deliver lightning-fast service and perfect pizzas that always hit our exacting brand standards. By turning the Manager's vision into reality, you'll play a pivotal role in smashing commercial targets and elevating venue performance. You'll become a master of the metrics, using real-time data to keep the energy high and the queues moving, all while maintaining total control over stock, cellar routines, and safety. More than just managing operations, you'll be the mentor your team needs-modelling "above and beyond" behaviour and coaching in the moment to keep spirits high. KPIs Guest satisfaction/NPS Revenue and spend per head Labour cost vs budget Food safety audit scores Speed of service Team engagement and retention Stock/waste control About You Experience managing or supervising a restaurant or high-volume F&B venue Strong team leadership and people management skills Experience managing rotas, labour and budgets Strong understanding of food safety and compliance Excellent guest service skills Ability to work in a fast-paced environment Strong organisational and communication skills Desirable Experience in holiday parks, resorts or high-volume venues Personal licence holder Food safety qualification (Level 3 or above) First aid training Experience managing multi-outlet operations If this sounds like the fast-paced challenge you've been looking for, we want to hear from you! If you're ready to bring your passion for pizza and guest experience to our resort team, apply now and help us take this venue to the next level. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Ready to take our pizza game to the next level? If you live for the rush of a busy shift and have a serious obsession with great food, we want you as our next Assistant Manager. This is a high-energy role for a leader who wants to be the heartbeat of a fast-paced resort restaurant, driving world-class guest experiences and leading a team that truly loves what they do. You'll own the floor, leading from the front to deliver lightning-fast service and perfect pizzas that always hit our exacting brand standards. By turning the Manager's vision into reality, you'll play a pivotal role in smashing commercial targets and elevating venue performance. You'll become a master of the metrics, using real-time data to keep the energy high and the queues moving, all while maintaining total control over stock, cellar routines, and safety. More than just managing operations, you'll be the mentor your team needs-modelling "above and beyond" behaviour and coaching in the moment to keep spirits high. KPIs Guest satisfaction/NPS Revenue and spend per head Labour cost vs budget Food safety audit scores Speed of service Team engagement and retention Stock/waste control About You Experience managing or supervising a restaurant or high-volume F&B venue Strong team leadership and people management skills Experience managing rotas, labour and budgets Strong understanding of food safety and compliance Excellent guest service skills Ability to work in a fast-paced environment Strong organisational and communication skills Desirable Experience in holiday parks, resorts or high-volume venues Personal licence holder Food safety qualification (Level 3 or above) First aid training Experience managing multi-outlet operations If this sounds like the fast-paced challenge you've been looking for, we want to hear from you! If you're ready to bring your passion for pizza and guest experience to our resort team, apply now and help us take this venue to the next level. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Site Engineering Manager Falkirk, Scotland 40 hours per week Monday to Friday Highly Competitive Salary & Benefits Our vision is to Create Better Places and Futures for Everyone; Socially, Environmentally and Economically. For us, these aren't words on paper. This is our powerful and purposeful statement that guides our actions and ignites a passion in every one of us. We've been paving the way since 1890. Our passion for our products and customers has made us a Superbrand that is synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, while also caring for the environment and communities in which we operate. What's the mission? You will deliver the Engineering Strategy across the Falkirk site through engaging leadership and strong people management skills! People are at the heart of our operation, so it's key that you are an engaging and forward thinking leader. You will lead the Capital & Maintenance Programme that delivers project benefits and improves asset reliability safely, within budget, and to the highest standards. You'll be responsible for operational activities, compliance, Health and Safety requirements, continuous improvement, and people development. You'll build collaborative relationships with internal teams and stakeholders at Marshalls to maximise leverage and integration. We're looking for a strong leader who will engage our colleagues 'hearts and minds' while managing, coaching, and training the team to develop a performance driven culture. The emphasis will be on ownership, accountability, transparency, and the development of the site and your colleagues. What are the mission critical skills? Lead the Site Engineering team to deliver production plans, service levels & engineering strategy within quality, safety, and cost parameters Responsible for Major Incident Reports (MIR) to determine the root cause of significant/complex equipment failures and ensure robust countermeasures Implement & deliver the engineering strategy that will develop and drive reliability and improve quality, safety, and asset utilisation via all direct & indirect reports Implement best practice maintenance principles for SHE/capital programme, care, and maintenance Manage Engineering systems, structures, resources and processes, and ways of working Manage the engineering planning process that proactively manages and maintains manufacturing assets at the site Responsible for the delivery of engineering KPI's that complement manufacturing performance, manufacturing KPI's, and objectives Recognise best practices from within and outside the business and work with stakeholders to help implement these across the business whilst supporting continuous improvement opportunities Coach and develop direct reports. Monitor and improve performance through appraisal, performance management, and personal development plans to ensure that their full potential is realised What's in it for you? This is a great opportunity to take the next step toward progressing in your career and joining our industry leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration. Have a look at our careers website for more information on working at Marshalls. Benefits 34 days holiday per annum (including bank holidays) Guaranteed Christmas holidays Development and training opportunities Annual pay review structure Free onsite parking Health care cash plan - support with Dental, Optical, Prescription costs and many more! Cycle to work scheme Colleague discount on Marshalls group products Share purchase scheme Life assurance Enhanced Maternity, Paternity and Adoption pay and leave 5% company matched pension scheme Job security working for the UK's leading manufacturer of landscaping products! More about Marshalls Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: Equal Opportunities Whoever you are and whatever your background, you'll find a fair and supportive workplace. You're unique and we want you to bring every part of who you are to work, every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it's the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you're valued for the contribution you make, and where you can grow and develop by being entirely yourself! No agencies, thanks! INDHP
Apr 13, 2026
Full time
Site Engineering Manager Falkirk, Scotland 40 hours per week Monday to Friday Highly Competitive Salary & Benefits Our vision is to Create Better Places and Futures for Everyone; Socially, Environmentally and Economically. For us, these aren't words on paper. This is our powerful and purposeful statement that guides our actions and ignites a passion in every one of us. We've been paving the way since 1890. Our passion for our products and customers has made us a Superbrand that is synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, while also caring for the environment and communities in which we operate. What's the mission? You will deliver the Engineering Strategy across the Falkirk site through engaging leadership and strong people management skills! People are at the heart of our operation, so it's key that you are an engaging and forward thinking leader. You will lead the Capital & Maintenance Programme that delivers project benefits and improves asset reliability safely, within budget, and to the highest standards. You'll be responsible for operational activities, compliance, Health and Safety requirements, continuous improvement, and people development. You'll build collaborative relationships with internal teams and stakeholders at Marshalls to maximise leverage and integration. We're looking for a strong leader who will engage our colleagues 'hearts and minds' while managing, coaching, and training the team to develop a performance driven culture. The emphasis will be on ownership, accountability, transparency, and the development of the site and your colleagues. What are the mission critical skills? Lead the Site Engineering team to deliver production plans, service levels & engineering strategy within quality, safety, and cost parameters Responsible for Major Incident Reports (MIR) to determine the root cause of significant/complex equipment failures and ensure robust countermeasures Implement & deliver the engineering strategy that will develop and drive reliability and improve quality, safety, and asset utilisation via all direct & indirect reports Implement best practice maintenance principles for SHE/capital programme, care, and maintenance Manage Engineering systems, structures, resources and processes, and ways of working Manage the engineering planning process that proactively manages and maintains manufacturing assets at the site Responsible for the delivery of engineering KPI's that complement manufacturing performance, manufacturing KPI's, and objectives Recognise best practices from within and outside the business and work with stakeholders to help implement these across the business whilst supporting continuous improvement opportunities Coach and develop direct reports. Monitor and improve performance through appraisal, performance management, and personal development plans to ensure that their full potential is realised What's in it for you? This is a great opportunity to take the next step toward progressing in your career and joining our industry leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration. Have a look at our careers website for more information on working at Marshalls. Benefits 34 days holiday per annum (including bank holidays) Guaranteed Christmas holidays Development and training opportunities Annual pay review structure Free onsite parking Health care cash plan - support with Dental, Optical, Prescription costs and many more! Cycle to work scheme Colleague discount on Marshalls group products Share purchase scheme Life assurance Enhanced Maternity, Paternity and Adoption pay and leave 5% company matched pension scheme Job security working for the UK's leading manufacturer of landscaping products! More about Marshalls Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: Equal Opportunities Whoever you are and whatever your background, you'll find a fair and supportive workplace. You're unique and we want you to bring every part of who you are to work, every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it's the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you're valued for the contribution you make, and where you can grow and develop by being entirely yourself! No agencies, thanks! INDHP
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description Support the month-end, quarter-end, and year-end close process by preparing schedules, reconciliations, and supporting financial documentation. Prepare and post journal entries ensuring accuracy and completeness. Maintain and update the fixed asset register, ensuring accurate recording of additions, disposals, and depreciation. Perform balance sheet reconciliations and investigate any variances to maintain the integrity of financial data. Assist with intercompany transactions and recharge processes, ensuring accurate documentation and reconciliation where required. Ensure adequate cash flow in coordination with the Treasury team to meet month-end payment obligations, including the preparation and processing of selected payments in accordance with company approval procedures. Monitor VAT transactions and ensure accurate reporting Coordinate with Accounts Payable and operations teams to ensure accurate VAT recovery and documentation. Monitor financial transactions to ensure accurate recording within the accounting system and compliance with company policies. Assist with internal compliance checks to ensure adherence to company policies and financial procedures. Provide supporting documentation and respond to queries from external auditors and regulatory bodies during inspections and audits. Work closely with other departments to ensure timely and accurate financial information flow across the business. Support the Accounting Manager and wider finance team with ad hoc accounting tasks, reporting requirements, and process improvements as required. Build and maintain positive working relationships with internal stakeholders, vendors, and business partners to support effective financial operations. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Meticulous attention to detail with the ability to maintain accurate financial records and ensure data integrity Ability to build strong working relationships across the DO & CO business, supporting and collaborating with non-finance teams Strong communication skills, both written and verbal, with the ability to engage effectively with internal and external stakeholders Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Highly proficient in excel with excellent working knowledge of accounting software packages and the ability to handle and integrate complex data sources, both manual and electronic Good working knowledge of UK tax, VAT, auditing, and financial reporting requirements CIMA/ ACCA/ ACA Qualified or working towards this qualification BSc in Accounting, Finance or Mathematics or relevant experience in a Financial Administrator/ Assistant role Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: On-site role Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Apr 13, 2026
Full time
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description Support the month-end, quarter-end, and year-end close process by preparing schedules, reconciliations, and supporting financial documentation. Prepare and post journal entries ensuring accuracy and completeness. Maintain and update the fixed asset register, ensuring accurate recording of additions, disposals, and depreciation. Perform balance sheet reconciliations and investigate any variances to maintain the integrity of financial data. Assist with intercompany transactions and recharge processes, ensuring accurate documentation and reconciliation where required. Ensure adequate cash flow in coordination with the Treasury team to meet month-end payment obligations, including the preparation and processing of selected payments in accordance with company approval procedures. Monitor VAT transactions and ensure accurate reporting Coordinate with Accounts Payable and operations teams to ensure accurate VAT recovery and documentation. Monitor financial transactions to ensure accurate recording within the accounting system and compliance with company policies. Assist with internal compliance checks to ensure adherence to company policies and financial procedures. Provide supporting documentation and respond to queries from external auditors and regulatory bodies during inspections and audits. Work closely with other departments to ensure timely and accurate financial information flow across the business. Support the Accounting Manager and wider finance team with ad hoc accounting tasks, reporting requirements, and process improvements as required. Build and maintain positive working relationships with internal stakeholders, vendors, and business partners to support effective financial operations. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Meticulous attention to detail with the ability to maintain accurate financial records and ensure data integrity Ability to build strong working relationships across the DO & CO business, supporting and collaborating with non-finance teams Strong communication skills, both written and verbal, with the ability to engage effectively with internal and external stakeholders Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Highly proficient in excel with excellent working knowledge of accounting software packages and the ability to handle and integrate complex data sources, both manual and electronic Good working knowledge of UK tax, VAT, auditing, and financial reporting requirements CIMA/ ACCA/ ACA Qualified or working towards this qualification BSc in Accounting, Finance or Mathematics or relevant experience in a Financial Administrator/ Assistant role Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: On-site role Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Regional General Manager - London Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front-ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities-always ready with a game plan that keeps the region one step ahead. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with organisational goals Influence the wider business and contribute to national planning conversations Set and support strategic growth initiatives (organic and M&A) Represent the region in key stakeholder engagements and Town Halls Operational Management Ensure safe and compliant operations with visible safety leadership Deliver P&L accountability and meet budget targets Foster operational excellence through simplicity, consistency, and data-driven performance Drive efficiencies across disposal, payroll, and asset utilisation Drive efficient processes and high recovery rates in Transfer Stations People & Culture Develop and sustain a high-performance culture through coaching and leadership behaviours Lead succession planning and colleague development Engage and inspire teams through genuine, accountable leadership Champion diversity, inclusion, and collaborative working across sites Customer Excellence Ensure industry-leading service with a relentless customer-first mindset Lead successful mobilization and reduce customer churn Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region Achieve On-Time-In-Full (OTIF) delivery targets Commercial Enablement Enable growth through commercial partnerships and local market opportunities Support capacity expansion and talent development across regional and site teams through partnering with Central support teams Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget. What We're Looking For A proven track record of running large, operationally complex businesses Strong financial acumen and experience owning a P&L Senior leadership experience across commercial, operational, and people functions The ability to build performance cultures that deliver results Executive presence with strong stakeholder influence Experience driving transformation or business improvement Degree-level education (or equivalent experience); Transport CPC advantageous Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Apr 13, 2026
Full time
Regional General Manager - London Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front-ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities-always ready with a game plan that keeps the region one step ahead. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with organisational goals Influence the wider business and contribute to national planning conversations Set and support strategic growth initiatives (organic and M&A) Represent the region in key stakeholder engagements and Town Halls Operational Management Ensure safe and compliant operations with visible safety leadership Deliver P&L accountability and meet budget targets Foster operational excellence through simplicity, consistency, and data-driven performance Drive efficiencies across disposal, payroll, and asset utilisation Drive efficient processes and high recovery rates in Transfer Stations People & Culture Develop and sustain a high-performance culture through coaching and leadership behaviours Lead succession planning and colleague development Engage and inspire teams through genuine, accountable leadership Champion diversity, inclusion, and collaborative working across sites Customer Excellence Ensure industry-leading service with a relentless customer-first mindset Lead successful mobilization and reduce customer churn Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region Achieve On-Time-In-Full (OTIF) delivery targets Commercial Enablement Enable growth through commercial partnerships and local market opportunities Support capacity expansion and talent development across regional and site teams through partnering with Central support teams Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget. What We're Looking For A proven track record of running large, operationally complex businesses Strong financial acumen and experience owning a P&L Senior leadership experience across commercial, operational, and people functions The ability to build performance cultures that deliver results Executive presence with strong stakeholder influence Experience driving transformation or business improvement Degree-level education (or equivalent experience); Transport CPC advantageous Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Role summary As the Operational Resilience Manager (Level L/M), you will lead the design and delivery of practical, effective business continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop and validate continuity strategies and plans, and drive the implementation of resilience measures that keep our most important services running. What you'll do Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements. Lead the update of relevant policy updates to reflect program development and application of requirements to the business based on criticality. Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing disruptions. Conduct business impact analyses (BIA) and support dependency mapping across applications, infrastructure, and operations to establish accountability across mission critical apps. Support the establishment of targeted cross company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy. Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, including immutable backup validation and CI/CD integration. Govern and execute business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal. Who you are Minimum qualifications You have experience in establishing/supporting the establishment of Business Continuity Management, Incident Management and Crisis Management programs including the development of planning, roadmaps, coordinationand delivery of requirements, and launch of new programs. Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders. You are an effective influencer, comfortable engaging with engineers, business leaders, security, compliance and executive leadership. You are skilled at leading tabletop and live recovery simulations and building governance frameworks that drive awareness and embed resilience culture. You are a team player, highly collaborative with a learner mindset and strong focus on delivery. You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization. Preferred qualifications 6+ years experience in Business Continuity, Disaster Recovery, Operational Resilience, or related discipline. You have proven success building and/or leading Business Continuity, Disaster Recovery, programs in large scale, real time environments (preferably eCommerce). You have deep knowledge in Business Continuity Management in fast paced ecommerce environments and a successful track record of delivery with proven and demonstratable high level of adaptability to meet the organizations needs. You bring experience across technical and non technical continuity practices. You are fluent in external compliance and audit frameworks (ISO 22301, NIST , SOC2, GDPR) and skilled in preparing evidence for assessments. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apr 13, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Role summary As the Operational Resilience Manager (Level L/M), you will lead the design and delivery of practical, effective business continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop and validate continuity strategies and plans, and drive the implementation of resilience measures that keep our most important services running. What you'll do Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements. Lead the update of relevant policy updates to reflect program development and application of requirements to the business based on criticality. Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing disruptions. Conduct business impact analyses (BIA) and support dependency mapping across applications, infrastructure, and operations to establish accountability across mission critical apps. Support the establishment of targeted cross company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy. Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, including immutable backup validation and CI/CD integration. Govern and execute business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal. Who you are Minimum qualifications You have experience in establishing/supporting the establishment of Business Continuity Management, Incident Management and Crisis Management programs including the development of planning, roadmaps, coordinationand delivery of requirements, and launch of new programs. Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders. You are an effective influencer, comfortable engaging with engineers, business leaders, security, compliance and executive leadership. You are skilled at leading tabletop and live recovery simulations and building governance frameworks that drive awareness and embed resilience culture. You are a team player, highly collaborative with a learner mindset and strong focus on delivery. You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization. Preferred qualifications 6+ years experience in Business Continuity, Disaster Recovery, Operational Resilience, or related discipline. You have proven success building and/or leading Business Continuity, Disaster Recovery, programs in large scale, real time environments (preferably eCommerce). You have deep knowledge in Business Continuity Management in fast paced ecommerce environments and a successful track record of delivery with proven and demonstratable high level of adaptability to meet the organizations needs. You bring experience across technical and non technical continuity practices. You are fluent in external compliance and audit frameworks (ISO 22301, NIST , SOC2, GDPR) and skilled in preparing evidence for assessments. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Select how often (in days) to receive an alert: Job id: 36304 Job location: London, GB Why we need this role The Systems Manager - Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience. What you will do Key Responsibilities Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities. Ensure business systems within the team's domain remain fit-for-purpose, stable, and aligned with evolving business needs. Manage third-party providers who perform much of the hands on build and support work, ensuring quality and alignment to standards. Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value. Own and report on BAU service performance, including incident management, problem resolution, and service metrics. Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain. Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs. Evaluate new features, releases, and technologies within the business systems landscape. Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value. Champion best practices in system governance, documentation, release management, and user adoption. Contribute to enterprise wide initiatives to strengthen systems alignment, interoperability, and process consistency. Champion automation and standardisation across processes and system usage. Skills and Experience Proven experience managing business or enterprise application support teams. Hands on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM. Demonstrable experience with D365 F&O is advantageous. Skilled at managing third party service providers and ensuring quality, value, and compliance. Strong track record managing vendor relationships and delivery through mixed internal/external resources. Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design. Experience balancing operational delivery with roadmap planning and continuous improvement. Strong project management capability, ideally with exposure to Agile and ITIL ways of working. Strong analytical and reporting capabilities to track service performance and outcomes. Experience with business process mapping and optimisation methodologies. Background managing integrations between ERP and data/BI platforms is useful. Experience within the construction industry can be advantageous. Strong project management skills and experience managing cross functional teams. Vendor Management, particularly Managed Service Providers. Experience balancing BAU operations with project and change delivery. Job Segment: Data Center, Compliance, User Experience, Project Manager, Developer, Technology, Legal
Apr 13, 2026
Full time
Select how often (in days) to receive an alert: Job id: 36304 Job location: London, GB Why we need this role The Systems Manager - Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience. What you will do Key Responsibilities Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities. Ensure business systems within the team's domain remain fit-for-purpose, stable, and aligned with evolving business needs. Manage third-party providers who perform much of the hands on build and support work, ensuring quality and alignment to standards. Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value. Own and report on BAU service performance, including incident management, problem resolution, and service metrics. Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain. Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs. Evaluate new features, releases, and technologies within the business systems landscape. Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value. Champion best practices in system governance, documentation, release management, and user adoption. Contribute to enterprise wide initiatives to strengthen systems alignment, interoperability, and process consistency. Champion automation and standardisation across processes and system usage. Skills and Experience Proven experience managing business or enterprise application support teams. Hands on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM. Demonstrable experience with D365 F&O is advantageous. Skilled at managing third party service providers and ensuring quality, value, and compliance. Strong track record managing vendor relationships and delivery through mixed internal/external resources. Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design. Experience balancing operational delivery with roadmap planning and continuous improvement. Strong project management capability, ideally with exposure to Agile and ITIL ways of working. Strong analytical and reporting capabilities to track service performance and outcomes. Experience with business process mapping and optimisation methodologies. Background managing integrations between ERP and data/BI platforms is useful. Experience within the construction industry can be advantageous. Strong project management skills and experience managing cross functional teams. Vendor Management, particularly Managed Service Providers. Experience balancing BAU operations with project and change delivery. Job Segment: Data Center, Compliance, User Experience, Project Manager, Developer, Technology, Legal
