Deputy Manager - Bristol - 39 Hours Who are we? We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions. What's the role? We're looking for a Deputy Manager to join our team in Bristol. As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day to day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include: Inspiring and leading your team to create a fun, engaging, and customer focused environment. Driving sales performance and achieving key KPIs. Overseeing store operations, including recruitment, stock management, and compliance with health and safety. Acting as Duty Manager when the Store Manager is unavailable. Leading by example and contributing to the store's overall success. We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets. Who are we looking for? Have at least 1 year of management experience in a retail environment. Are passionate about retail and delivering exceptional results. Are flexible to work a 7-day shift pattern, including weekends and bank holidays. Have excellent communication and leadership skills to engage and inspire your team. Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care. Benefits We reward our management team with a comprehensive package designed to support your well being, including: Annual bonus opportunities 28 days paid leave, rising to 33 days after 2 years (including bank holidays). Your birthday off to celebrate in style. Life assurance worth 4x your annual salary. A 4% company pension contribution. Colleague discounts, including 20% off Pets at Home and 30% off our own brand products. Click here to read our Values & Behaviours Click here for more details and other benefits We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! Don't wait-apply now! We may close the vacancy early due to high interest.
Feb 04, 2026
Full time
Deputy Manager - Bristol - 39 Hours Who are we? We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions. What's the role? We're looking for a Deputy Manager to join our team in Bristol. As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day to day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include: Inspiring and leading your team to create a fun, engaging, and customer focused environment. Driving sales performance and achieving key KPIs. Overseeing store operations, including recruitment, stock management, and compliance with health and safety. Acting as Duty Manager when the Store Manager is unavailable. Leading by example and contributing to the store's overall success. We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets. Who are we looking for? Have at least 1 year of management experience in a retail environment. Are passionate about retail and delivering exceptional results. Are flexible to work a 7-day shift pattern, including weekends and bank holidays. Have excellent communication and leadership skills to engage and inspire your team. Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care. Benefits We reward our management team with a comprehensive package designed to support your well being, including: Annual bonus opportunities 28 days paid leave, rising to 33 days after 2 years (including bank holidays). Your birthday off to celebrate in style. Life assurance worth 4x your annual salary. A 4% company pension contribution. Colleague discounts, including 20% off Pets at Home and 30% off our own brand products. Click here to read our Values & Behaviours Click here for more details and other benefits We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! Don't wait-apply now! We may close the vacancy early due to high interest.
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
Feb 04, 2026
Full time
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 10 account based in Cheshire. Starting Salary: 24,548.00 per annum (subject to review) Location: Preston Brook Depot, A56 Chester Road, Preston Brook, WA7 3AT Working Hours: Monday-Friday, 09:00-17:00 (37.5 hours per week) Start Date : September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 Apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a team of experts providing guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 10, working on diverse projects that make a real positive impact across the UK. Amey has been working in partnership with National Highways to provide maintenance and response services for more than 300 miles of strategic road network in the Northwest, connecting Manchester, Liverpool and surrounding areas. Responsible for incident response, winter maintenance services and severe weather delivery, our teams support traffic management during incidents on some of the region's busiest motorways: the M6, M56 and M62. What you will do: Work as part of the Commercial team, supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Accurately value works undertaken by operational teams, gathering and providing records to substantiate costs where necessary. Assist in the daily commercial and contractual aspects of contracts managed by the operational team (work includes drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Support financial monitoring and reporting of assigned projects and prepare associated financial statements. Assist the Commercial Manager to ensure effective administration of contract requirements. Gather and collate work records. Check all contract documents before work commences and advise the Commercial Manager of any abnormalities or peculiarities. Assist with subcontractor payment authorisation. Ensure prompt submission of invoices and applications for payment. What you will bring: Five GCSEs (or equivalent) at grade C/4 or above, including Mathematics, English and Science. Full UK driving licence. Ability to meet DBS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills both professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration : Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 10 account based in Cheshire. Starting Salary: 24,548.00 per annum (subject to review) Location: Preston Brook Depot, A56 Chester Road, Preston Brook, WA7 3AT Working Hours: Monday-Friday, 09:00-17:00 (37.5 hours per week) Start Date : September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 Apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a team of experts providing guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 10, working on diverse projects that make a real positive impact across the UK. Amey has been working in partnership with National Highways to provide maintenance and response services for more than 300 miles of strategic road network in the Northwest, connecting Manchester, Liverpool and surrounding areas. Responsible for incident response, winter maintenance services and severe weather delivery, our teams support traffic management during incidents on some of the region's busiest motorways: the M6, M56 and M62. What you will do: Work as part of the Commercial team, supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Accurately value works undertaken by operational teams, gathering and providing records to substantiate costs where necessary. Assist in the daily commercial and contractual aspects of contracts managed by the operational team (work includes drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Support financial monitoring and reporting of assigned projects and prepare associated financial statements. Assist the Commercial Manager to ensure effective administration of contract requirements. Gather and collate work records. Check all contract documents before work commences and advise the Commercial Manager of any abnormalities or peculiarities. Assist with subcontractor payment authorisation. Ensure prompt submission of invoices and applications for payment. What you will bring: Five GCSEs (or equivalent) at grade C/4 or above, including Mathematics, English and Science. Full UK driving licence. Ability to meet DBS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills both professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration : Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Environmental Manager for a major Offshore Wind Project based in The United Kingdom. Responsibilities Deliver project-specific Environmental Management Plans, facilitating alignment with regulatory provisions, ensuring clear roles, responsibilities, and compliance across offshore activities. Engage regularly with contractors and stakeholders to ensure alignment with project environmental standards. Support and contribute to environmental initiatives, campaigns, and improvement programs across offshore teams. Monitor and report on environmental performance metrics, identifying trends and opportunities for continuous improvement. Provide support to onshore enabling sites when required. Promote a strong environmental culture through training, mentoring, and active engagement with all personnel involved in offshore operations. Engage with regulatory bodies and marine authorities on offshore environmental matters, ensuring timely reporting and resolution of compliance issues. Requirements Bachelor's or master's degree in environmental science, Environmental Management, Environmental Engineering, or a closely related discipline. Professional certification such as NEBOSH Environmental Management Certificate, IEMA Practitioner Membership, or Certified Environmental Auditor GWO Certifications: Working at Heights, Sea Survival, Fire Awareness, First Aid, Manual Handling OGUK Offshore Medical Certificate - Valid and up to date. CDM 2015 Awareness/Training - Understanding of roles and responsibilities under UK Construction (Design and Management) Regulations.
Feb 04, 2026
Full time
Environmental Manager for a major Offshore Wind Project based in The United Kingdom. Responsibilities Deliver project-specific Environmental Management Plans, facilitating alignment with regulatory provisions, ensuring clear roles, responsibilities, and compliance across offshore activities. Engage regularly with contractors and stakeholders to ensure alignment with project environmental standards. Support and contribute to environmental initiatives, campaigns, and improvement programs across offshore teams. Monitor and report on environmental performance metrics, identifying trends and opportunities for continuous improvement. Provide support to onshore enabling sites when required. Promote a strong environmental culture through training, mentoring, and active engagement with all personnel involved in offshore operations. Engage with regulatory bodies and marine authorities on offshore environmental matters, ensuring timely reporting and resolution of compliance issues. Requirements Bachelor's or master's degree in environmental science, Environmental Management, Environmental Engineering, or a closely related discipline. Professional certification such as NEBOSH Environmental Management Certificate, IEMA Practitioner Membership, or Certified Environmental Auditor GWO Certifications: Working at Heights, Sea Survival, Fire Awareness, First Aid, Manual Handling OGUK Offshore Medical Certificate - Valid and up to date. CDM 2015 Awareness/Training - Understanding of roles and responsibilities under UK Construction (Design and Management) Regulations.
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 12 account based in Goole. Starting Salary : 24,548.00 per annum (subject to review) Location : Motorway Maintenance Compound, Finnley's Lane, West Cowick, Goole, DN14 9ED Working Hours: Monday-Friday, 09:00-17:00 (45 hours per week) Start Date: September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a full team of experts on hand to provide guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 12, working on diverse projects that make a positive impact across the UK. Amey has been working in partnership with Area 12 Highways England since June 2021. Area 12 is made up of 476 km of dual carriageway, 179 km of single carriageway and 1,963 structures. We provide routine, cyclical and winter maintenance and response across Yorkshire and Humberside, and oversee traffic management during incidents, as well as the operation of the ten maintenance depots in the region. By ensuring our roads are well-maintained and well-managed throughout all weather seasons, we aim to reduce traffic incidents and the severity of road accidents, helping road users across Yorkshire and Humberside feel safer. What you will do: Working as part of the Commercial team, you will play an important role in supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Your responsibilities will include: Accurately valuing works undertaken by operational teams and gathering records to substantiate costs where required. Assisting in the daily commercial and contractual aspects of the contracts managed by the operational team (including drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Financial monitoring and reporting of assigned projects, and preparing associated financial statements. Supporting the Commercial Manager to ensure the proper administration of contract requirements. Gathering and collating records of all work completed. Checking all contract documents before work commences and advising the Commercial Manager of any abnormalities or issues. Assisting with subcontractor payment authorisation. Ensuring prompt submission of invoices and applications for payment. Supporting the Business Development process by preparing information for PQQs and tenders relating to project deliverables for both the client and the business. What you will bring: GCSEs at grade C/4 (or equivalent), including Maths, English and Science. Full UK driving licence. Ability to meet BPSS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working : Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back : Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 12 account based in Goole. Starting Salary : 24,548.00 per annum (subject to review) Location : Motorway Maintenance Compound, Finnley's Lane, West Cowick, Goole, DN14 9ED Working Hours: Monday-Friday, 09:00-17:00 (45 hours per week) Start Date: September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a full team of experts on hand to provide guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 12, working on diverse projects that make a positive impact across the UK. Amey has been working in partnership with Area 12 Highways England since June 2021. Area 12 is made up of 476 km of dual carriageway, 179 km of single carriageway and 1,963 structures. We provide routine, cyclical and winter maintenance and response across Yorkshire and Humberside, and oversee traffic management during incidents, as well as the operation of the ten maintenance depots in the region. By ensuring our roads are well-maintained and well-managed throughout all weather seasons, we aim to reduce traffic incidents and the severity of road accidents, helping road users across Yorkshire and Humberside feel safer. What you will do: Working as part of the Commercial team, you will play an important role in supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Your responsibilities will include: Accurately valuing works undertaken by operational teams and gathering records to substantiate costs where required. Assisting in the daily commercial and contractual aspects of the contracts managed by the operational team (including drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Financial monitoring and reporting of assigned projects, and preparing associated financial statements. Supporting the Commercial Manager to ensure the proper administration of contract requirements. Gathering and collating records of all work completed. Checking all contract documents before work commences and advising the Commercial Manager of any abnormalities or issues. Assisting with subcontractor payment authorisation. Ensuring prompt submission of invoices and applications for payment. Supporting the Business Development process by preparing information for PQQs and tenders relating to project deliverables for both the client and the business. What you will bring: GCSEs at grade C/4 (or equivalent), including Maths, English and Science. Full UK driving licence. Ability to meet BPSS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working : Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back : Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
We are looking for a proactive and experienced Business Solutions Manager to support the delivery of our new five year Strategic Plan. This exciting new role will act as the bridge between our Operations and Central Services working as a key part of our newly formed Project Management Office. It's a unique opportunity to shape how these functions work together to achieve our organisational goals more effectively and ensure a consistent and innovate approach to our operational delivery. You will oversee the provision and ongoing development of support services to enable TCV Operations teams throughout the organisation to focus on the core elements of operational delivery and development whilst adhering to a consistent project management approach. The role will be responsible for looking for ongoing improvements in efficiencies and effectiveness, supporting innovation whilst balancing national consistency and adapting to local needs. You will support the development of our fleet and property portfolio and ensure that our new organisational systems are embedded and integrated effectively. We are looking for an agile, people focused operator who brings a programmatic approach to innovation and works well with multiple stakeholders. There is flexibility around the location of this role - you can be homebased or office based with some national/UK-wide travel. Our Head Office is in Doncaster. To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Feb 04, 2026
Full time
We are looking for a proactive and experienced Business Solutions Manager to support the delivery of our new five year Strategic Plan. This exciting new role will act as the bridge between our Operations and Central Services working as a key part of our newly formed Project Management Office. It's a unique opportunity to shape how these functions work together to achieve our organisational goals more effectively and ensure a consistent and innovate approach to our operational delivery. You will oversee the provision and ongoing development of support services to enable TCV Operations teams throughout the organisation to focus on the core elements of operational delivery and development whilst adhering to a consistent project management approach. The role will be responsible for looking for ongoing improvements in efficiencies and effectiveness, supporting innovation whilst balancing national consistency and adapting to local needs. You will support the development of our fleet and property portfolio and ensure that our new organisational systems are embedded and integrated effectively. We are looking for an agile, people focused operator who brings a programmatic approach to innovation and works well with multiple stakeholders. There is flexibility around the location of this role - you can be homebased or office based with some national/UK-wide travel. Our Head Office is in Doncaster. To fulfil the role, you must be resident in the UK and have the right to work in the UK.
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Lead the Way at One of the South Coast's Most Vibrant Hotels We're looking for a commercially minded General Manager to lead Holiday Inn Bournemouth through the seasonal highs and lows of a vibrant coastal destination. This is a role for someone who thrives in a dynamic environment-balancing the energy of family driven summer peaks with the challenge of driving productivity during quieter winter months. You'll need to be a visible presence during the busy summer season, when the hotel is bustling with families and corporate bookings and equally effective in the winter months by driving efficiency and maintaining team engagement. What You'll Be Doing As General Manager, you'll take full ownership of the hotel's performance, combining strategic planning with hands on leadership when it matters most. You'll work closely with Aimbridge on rate management and revenue strategies, so experience in pricing, forecasting, and driving profitability is essential. Operational excellence will be at the heart of what you do, overseeing everything from rate setting to housekeeping, which is managed in house. Staffing accuracy and effective planning will be critical, particularly when it comes to seasonal fluctuations, so you'll need to be proactive in developing flexible resourcing plans that keep service standards high year round. While rooms will be your primary focus, you'll also understand the role of food and beverage in delivering a great guest experience. In a tight labour market, you'll work with what you have-sharing knowledge, upskilling your team, and bringing people on the journey with you. Strong leadership behaviours are key; you'll know when to be hands on and when to lead from the front, driving the team with clear direction and building a culture of accountability and collaboration. What We're Looking For We're seeking someone with proven experience as a General Manager or in a senior leadership role within a branded hotel environment. IHG experience would be a real advantage, but any strong branded background will be considered. You'll bring commercial acumen, operational expertise, and exceptional people management skills, with the ability to lead through change and motivate teams. Knowledge of rooms operations and housekeeping management is essential, and you'll need to demonstrate how you've successfully managed a team through challenging periods. What We Can Offer You A competitive salary and performance based bonus scheme. Discounts across IHG hotels worldwide for you, your friends, and family. Access to industry leading training and development programs to support your career growth. A supportive and collaborative environment where your ideas and leadership make a real impact. Opportunities for progression within one of the world's most recognised hotel brands and management companies. Why Join Us? At Holiday Inn Bournemouth, you'll have the autonomy to make an impact and the support of a global brand behind you. This is your chance to lead a property in one of the UK's most popular coastal destinations-where no two days are the same. Ready to take the next step? Apply now and lead the way at Holiday Inn Bournemouth.
Feb 04, 2026
Full time
Lead the Way at One of the South Coast's Most Vibrant Hotels We're looking for a commercially minded General Manager to lead Holiday Inn Bournemouth through the seasonal highs and lows of a vibrant coastal destination. This is a role for someone who thrives in a dynamic environment-balancing the energy of family driven summer peaks with the challenge of driving productivity during quieter winter months. You'll need to be a visible presence during the busy summer season, when the hotel is bustling with families and corporate bookings and equally effective in the winter months by driving efficiency and maintaining team engagement. What You'll Be Doing As General Manager, you'll take full ownership of the hotel's performance, combining strategic planning with hands on leadership when it matters most. You'll work closely with Aimbridge on rate management and revenue strategies, so experience in pricing, forecasting, and driving profitability is essential. Operational excellence will be at the heart of what you do, overseeing everything from rate setting to housekeeping, which is managed in house. Staffing accuracy and effective planning will be critical, particularly when it comes to seasonal fluctuations, so you'll need to be proactive in developing flexible resourcing plans that keep service standards high year round. While rooms will be your primary focus, you'll also understand the role of food and beverage in delivering a great guest experience. In a tight labour market, you'll work with what you have-sharing knowledge, upskilling your team, and bringing people on the journey with you. Strong leadership behaviours are key; you'll know when to be hands on and when to lead from the front, driving the team with clear direction and building a culture of accountability and collaboration. What We're Looking For We're seeking someone with proven experience as a General Manager or in a senior leadership role within a branded hotel environment. IHG experience would be a real advantage, but any strong branded background will be considered. You'll bring commercial acumen, operational expertise, and exceptional people management skills, with the ability to lead through change and motivate teams. Knowledge of rooms operations and housekeeping management is essential, and you'll need to demonstrate how you've successfully managed a team through challenging periods. What We Can Offer You A competitive salary and performance based bonus scheme. Discounts across IHG hotels worldwide for you, your friends, and family. Access to industry leading training and development programs to support your career growth. A supportive and collaborative environment where your ideas and leadership make a real impact. Opportunities for progression within one of the world's most recognised hotel brands and management companies. Why Join Us? At Holiday Inn Bournemouth, you'll have the autonomy to make an impact and the support of a global brand behind you. This is your chance to lead a property in one of the UK's most popular coastal destinations-where no two days are the same. Ready to take the next step? Apply now and lead the way at Holiday Inn Bournemouth.
A leading luxury fashion retailer is seeking an Assistant Store Manager for their Birmingham store. This full-time role involves overseeing daily operations, driving sales, and inspiring exceptional customer service through training. Ideal candidates will have retail management experience and a passion for premium products. Join a dynamic team and enjoy benefits such as employee discounts, a wellness program, and opportunities for career development.
Feb 04, 2026
Full time
A leading luxury fashion retailer is seeking an Assistant Store Manager for their Birmingham store. This full-time role involves overseeing daily operations, driving sales, and inspiring exceptional customer service through training. Ideal candidates will have retail management experience and a passion for premium products. Join a dynamic team and enjoy benefits such as employee discounts, a wellness program, and opportunities for career development.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Join us as a Senior Manager in our Business Restructuring team, where your focus will be primarily on proactively managing advisory assignments. You'll manage complex client engagements, whilst supporting junior colleagues to ensure they grow and succeed. Alongside this you will continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated director or partner on specific cases and ultimately to a dedicated people manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. What We're Looking For: Relevant professional qualification (ICAEW/ACCA, and an insolvency qualification is a plus but not essential). A demonstrable track record at Manager/Senior Manager level. Strong working knowledge of Excel, PowerPoint. Excellent written and numerical skills. Good organisational skills to manage your time effectively. Willingness to learn and embrace new challenges. Self-motivated and enthusiastic team player. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Head of HR The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC's People strategy for , taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team. We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership. Permanent, full-time role in our Leadership Team (part-time considered). Salary: £46,800 (salary scale £46,800-£52,000). Deadline to apply: 9am, Wednesday 11 February 2026. Please see the Job Pack on our website Head of HR - New Horizon Youth Centre
Feb 04, 2026
Full time
Head of HR The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC's People strategy for , taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team. We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership. Permanent, full-time role in our Leadership Team (part-time considered). Salary: £46,800 (salary scale £46,800-£52,000). Deadline to apply: 9am, Wednesday 11 February 2026. Please see the Job Pack on our website Head of HR - New Horizon Youth Centre
Help a Black-led national youth music charity run brilliantly behind the scenes. We re hiring an experienced operations manager to own the systems, administration and reporting that enable our work with young people to thrive. UD Music Foundation is a Black-led National Youth Music Organisation based in Stratford, Newham, with a 25-year track record rooted in Black music culture. Founded by musicians in 2000, UD educates, empowers and creates life opportunities for young people, addressing racial and socio-economic inequality through talent development, skills building and pathways into the music industry. This is a senior, hands-on operational role in a small, mission-driven organisation. You will take ownership of our core operational, administrative and reporting systems bringing structure, consistency and follow-through across calendars, documentation, records, deadlines and organisational processes. Working closely with the Chief Executive Officer, you will help ensure UD runs smoothly, reliably and responsibly. You ll play a key role in: maintaining strong operational and administrative systems and accurate records coordinating funder reporting, monitoring returns and evidence collation across grants supporting financial administration (invoices, expenses, contractor payments) and audit readiness coordinating governance administration with the CEO (board papers, registers, policy updates) supporting project delivery administration including events, workshops and performances overseeing operational compliance administration (data protection, safeguarding, health and safety) This role is for someone who enjoys being the organisational glue methodical, calm, and highly organised with strong judgement, attention to detail and confidence managing competing deadlines. It is not a programme-leading or strategy role. UD is committed to equity, diversity and inclusion and warmly welcomes applications from candidates underrepresented in the arts and cultural sector. We are happy to discuss access needs or reasonable adjustments at any stage of the process.
Feb 04, 2026
Full time
Help a Black-led national youth music charity run brilliantly behind the scenes. We re hiring an experienced operations manager to own the systems, administration and reporting that enable our work with young people to thrive. UD Music Foundation is a Black-led National Youth Music Organisation based in Stratford, Newham, with a 25-year track record rooted in Black music culture. Founded by musicians in 2000, UD educates, empowers and creates life opportunities for young people, addressing racial and socio-economic inequality through talent development, skills building and pathways into the music industry. This is a senior, hands-on operational role in a small, mission-driven organisation. You will take ownership of our core operational, administrative and reporting systems bringing structure, consistency and follow-through across calendars, documentation, records, deadlines and organisational processes. Working closely with the Chief Executive Officer, you will help ensure UD runs smoothly, reliably and responsibly. You ll play a key role in: maintaining strong operational and administrative systems and accurate records coordinating funder reporting, monitoring returns and evidence collation across grants supporting financial administration (invoices, expenses, contractor payments) and audit readiness coordinating governance administration with the CEO (board papers, registers, policy updates) supporting project delivery administration including events, workshops and performances overseeing operational compliance administration (data protection, safeguarding, health and safety) This role is for someone who enjoys being the organisational glue methodical, calm, and highly organised with strong judgement, attention to detail and confidence managing competing deadlines. It is not a programme-leading or strategy role. UD is committed to equity, diversity and inclusion and warmly welcomes applications from candidates underrepresented in the arts and cultural sector. We are happy to discuss access needs or reasonable adjustments at any stage of the process.
Service Manager Reports to: Account Manager Location: Central London Contract: Full-time Salary: £32,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Feb 04, 2026
Full time
Service Manager Reports to: Account Manager Location: Central London Contract: Full-time Salary: £32,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Chartered Institute of Procurement and Supply (CIPS)
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. TEAM: EU Sourcing - Packaging Category Services CLIENTS: Portfolio REPORTING TO: VP, Indirect Category Management ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Hilton, Samsung, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at WHY WE THINK YOU'LL LOVE THIS ROLE As the Procurement Manager you will support our customers (food service & consumer brands) within the designated UK & EU customer markets in development of procurement strategies and help source commercially viable and scalable packaging solutions. Act as Packaging Material Buyer eg. from data collection, request for quotation, quotes comparison, supplier selection / recommendation, pricing for customer discussions and business case development Working collaboratively across key procurement functions - Product Management, SRM, Procurement Services to leverage supplier and system data to improve and harmonise on supplier efficiencies Help & facilitate sourcing of packaging for all regional portfolio brand customers and projects, support innovations (local, regional), cost savings projects, promotional and sampling activities Drive and support sustainability agenda as required to meet specific brand or market legislation goals Manage strategic relationship with all packaging suppliers while driving continuous improvement. Lead and manage packaging operations requirements for all projects including lead time for new product and/or new artwork, quotations, spend compilation and reporting, as well as helping packaging teams on packaging material readiness for trial runs and commercial scale-up Review and negotiate quarterly price movement and provide accurate price forecasting (when needed) Ensure suppliers reliability and compliance to buying specification, sourcing, and quality requirements. Ensure optimum packaging capacity across supplier sites Scan market for potential packaging suppliers, carry out supplier qualification and onboarding working with cross functional teams within TMS Supply Chain Creation/Execution of Portfolio Strategy for Packaging. Adoption of supplier segmentation processes to develop appropriate SRM strategies. Support NPD activities. Driving and supporting customer goals to meet net zero emission targets in packaging solutions across the supplier footprint WHAT YOU WILL BRING TO THE AGENCY Significant team and cross functional interaction as can be encouraged when implementing a strategy and sensible buying initiatives. Effective internal and external collaborator management and overall project management is core to this role. Large level of influencing, for someone who is confident in engaging across all levels of seniority and works towards achieving excellence in packaging and inquisitive buying across all packaging categories sourced SKILLS & EXPERIENCE WE'D LIKE YOU TO HAVE Academic - Supply Chain Management, Engineering, Logistic/Transportation or equivalent Relevant work experience in Procurement or Supply Chain Experience in any CPG or Packaging Supplier Comprehensive professional understanding of procurement principles, procedures, and processes Ability to proactively identify and solve issues using strong analytical and strong decision-making skills Proven project and information leadership skills If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Feb 04, 2026
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. TEAM: EU Sourcing - Packaging Category Services CLIENTS: Portfolio REPORTING TO: VP, Indirect Category Management ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Hilton, Samsung, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at WHY WE THINK YOU'LL LOVE THIS ROLE As the Procurement Manager you will support our customers (food service & consumer brands) within the designated UK & EU customer markets in development of procurement strategies and help source commercially viable and scalable packaging solutions. Act as Packaging Material Buyer eg. from data collection, request for quotation, quotes comparison, supplier selection / recommendation, pricing for customer discussions and business case development Working collaboratively across key procurement functions - Product Management, SRM, Procurement Services to leverage supplier and system data to improve and harmonise on supplier efficiencies Help & facilitate sourcing of packaging for all regional portfolio brand customers and projects, support innovations (local, regional), cost savings projects, promotional and sampling activities Drive and support sustainability agenda as required to meet specific brand or market legislation goals Manage strategic relationship with all packaging suppliers while driving continuous improvement. Lead and manage packaging operations requirements for all projects including lead time for new product and/or new artwork, quotations, spend compilation and reporting, as well as helping packaging teams on packaging material readiness for trial runs and commercial scale-up Review and negotiate quarterly price movement and provide accurate price forecasting (when needed) Ensure suppliers reliability and compliance to buying specification, sourcing, and quality requirements. Ensure optimum packaging capacity across supplier sites Scan market for potential packaging suppliers, carry out supplier qualification and onboarding working with cross functional teams within TMS Supply Chain Creation/Execution of Portfolio Strategy for Packaging. Adoption of supplier segmentation processes to develop appropriate SRM strategies. Support NPD activities. Driving and supporting customer goals to meet net zero emission targets in packaging solutions across the supplier footprint WHAT YOU WILL BRING TO THE AGENCY Significant team and cross functional interaction as can be encouraged when implementing a strategy and sensible buying initiatives. Effective internal and external collaborator management and overall project management is core to this role. Large level of influencing, for someone who is confident in engaging across all levels of seniority and works towards achieving excellence in packaging and inquisitive buying across all packaging categories sourced SKILLS & EXPERIENCE WE'D LIKE YOU TO HAVE Academic - Supply Chain Management, Engineering, Logistic/Transportation or equivalent Relevant work experience in Procurement or Supply Chain Experience in any CPG or Packaging Supplier Comprehensive professional understanding of procurement principles, procedures, and processes Ability to proactively identify and solve issues using strong analytical and strong decision-making skills Proven project and information leadership skills If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Feb 04, 2026
Full time
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users. Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes. Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement. Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue). Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities. Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets. Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases. Your profile 2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts. Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes. Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction. Strong written and verbal communication skills; able to present clearly to executives and operational teams. Highly organized, resourceful, and able to manage multiple complex projects with little oversight. A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end. Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers. Why us? Customer obsession and a relentless focus on measurable impact. Team players who raise the bar and help scale processes and best practices. Creative problem-solvers who can turn imperfect information into clear plans and results. Market-competitive total compensation package with equity (stock options). Medical, dental, and vision insurance. Flexible, unlimited vacation policy. Collaborative, inclusive culture that values growth, learning, and excellence. Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.
Feb 04, 2026
Full time
Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users. Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes. Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement. Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue). Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities. Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets. Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases. Your profile 2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts. Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes. Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction. Strong written and verbal communication skills; able to present clearly to executives and operational teams. Highly organized, resourceful, and able to manage multiple complex projects with little oversight. A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end. Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers. Why us? Customer obsession and a relentless focus on measurable impact. Team players who raise the bar and help scale processes and best practices. Creative problem-solvers who can turn imperfect information into clear plans and results. Market-competitive total compensation package with equity (stock options). Medical, dental, and vision insurance. Flexible, unlimited vacation policy. Collaborative, inclusive culture that values growth, learning, and excellence. Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.
Store Manager Location: South London This independent, design-led garden and lifestyle business continues to grow - with a reputation for creative, community-rooted retail spaces that blend expert horticulture, floristry, and curated home ranges. Building on the success of their Camberwell shop, they've recently taken on an additional adjacent unit, creating a combined indoor-outdoor "mini garden centre" with a flourishing floristry department and growing demand for installations and contract work. They're now looking for a Store Manager to oversee both the main shop and the new extended space - someone energetic, design-minded, and passionate about plants and flowers, with the leadership ability to elevate standards and support a young, developing team. With the business expanding and new opportunities emerging, this is a key hire with real scope to shape the future of the company. The Role As Store Manager, you'll take the lead across two connected retail spaces - managing day-to-day operations, guiding and developing the team, and ensuring both stores are well communicated, commercially strong, and delivering an outstanding customer experience. This is a hands-on management role with a strong focus on plant retail, floristry operations, and growing the installations/contract side of the business. Key Responsibilities: Lead, motivate, and develop the team across both units. Ensure stores are well-stocked, visually inspiring, and running smoothly. Take full responsibility for rotas, staffing levels, training, and performance. Support the floristry department, which currently has 2-3 florists, and help drive growth in contract and installation work. Oversee plant and product deliveries, replenishment, and merchandising. Maintain high standards of health & safety and customer service. Work closely with the business owners to drive sales and improve site performance. Lead by example on the shop floor - this is a practical, active role. About You Strong horticultural or plant-focused retail background. Experience managing or leading in a busy, customer-facing retail environment. Confident in supporting and coaching a developing team. Organised, energetic, and solutions-focused - with a real "get up and-go" attitude. Passionate about plants, flowers, design, and creative retail environments. Comfortable managing both lifestyle retail and floristry operations. Perks & Benefits Salary 33,000- 35,000 + potential to earn up to 20% on top through performance bonuses. Join a passionate, close-knit, values-led team. Work directly with engaged, hands-on business owners who provide support and mentorship. Opportunity to shape and grow an expanded retail and floristry hub. Apply Now Interested in learning more? Contact Leo Novakovic at (url removed) or call (phone number removed) .
Feb 04, 2026
Full time
Store Manager Location: South London This independent, design-led garden and lifestyle business continues to grow - with a reputation for creative, community-rooted retail spaces that blend expert horticulture, floristry, and curated home ranges. Building on the success of their Camberwell shop, they've recently taken on an additional adjacent unit, creating a combined indoor-outdoor "mini garden centre" with a flourishing floristry department and growing demand for installations and contract work. They're now looking for a Store Manager to oversee both the main shop and the new extended space - someone energetic, design-minded, and passionate about plants and flowers, with the leadership ability to elevate standards and support a young, developing team. With the business expanding and new opportunities emerging, this is a key hire with real scope to shape the future of the company. The Role As Store Manager, you'll take the lead across two connected retail spaces - managing day-to-day operations, guiding and developing the team, and ensuring both stores are well communicated, commercially strong, and delivering an outstanding customer experience. This is a hands-on management role with a strong focus on plant retail, floristry operations, and growing the installations/contract side of the business. Key Responsibilities: Lead, motivate, and develop the team across both units. Ensure stores are well-stocked, visually inspiring, and running smoothly. Take full responsibility for rotas, staffing levels, training, and performance. Support the floristry department, which currently has 2-3 florists, and help drive growth in contract and installation work. Oversee plant and product deliveries, replenishment, and merchandising. Maintain high standards of health & safety and customer service. Work closely with the business owners to drive sales and improve site performance. Lead by example on the shop floor - this is a practical, active role. About You Strong horticultural or plant-focused retail background. Experience managing or leading in a busy, customer-facing retail environment. Confident in supporting and coaching a developing team. Organised, energetic, and solutions-focused - with a real "get up and-go" attitude. Passionate about plants, flowers, design, and creative retail environments. Comfortable managing both lifestyle retail and floristry operations. Perks & Benefits Salary 33,000- 35,000 + potential to earn up to 20% on top through performance bonuses. Join a passionate, close-knit, values-led team. Work directly with engaged, hands-on business owners who provide support and mentorship. Opportunity to shape and grow an expanded retail and floristry hub. Apply Now Interested in learning more? Contact Leo Novakovic at (url removed) or call (phone number removed) .
Widnes Golf Club Club Manager Full-time (35 hours per week) Salary: Competitive + Benefits Widnes Golf Club is a well-established and welcoming members' club located in the heart of Widnes. Set across a picturesque 65-acre parkland course, we attract members, guests, and visitors from across the region to play our course. In addition to our golf offering, we welcome non-playing members and are proud to be a sought-after venue for social occasions and formal functions. Our clubhouse, overlooking the 18th hole, provides a stunning backdrop, complemented by two bar areas and an excellent food and beverage offering enjoyed by both members and visitors. The club is entering an exciting phase of development, with significant investment being made to enhance both the on-course experience and our non-playing facilities. We are now seeking an exceptional Club Manager to play a key role in delivering this transformation as well as being responsible for the day-to-day operational management of the club. The Club Manager Role The Club Manager will have full executive responsibility for the day-to-day operation of the club, including operations, premises, finance, people, and customer experience. Working closely with the Board, you will ensure that club operations, administration, financial management, legal compliance, and people leadership are delivered to the highest standards. Your focus will be to create an outstanding experience for members, guests, and visitors both on and off the course. This is a five day per week, on site, role and occasional weekend working to support our major events programme will be required. The role reports to the club Chairperson. The Ideal Candidate You will bring proven leadership experience from a comparable retail, hospitality, food & beverage, or customer-focused environment. While full training (and refresher training) will be provided, you must be comfortable operating in a busy, service-led sports and hospitality venue. You will be highly organised, commercially aware, and naturally driven, with the ability to manage a broad range of operational and administrative responsibilities typical of a member-led organisation. These will include: Staff rostering and HR management Payroll and accounting systems General administration Legal and regulatory compliance Liaison with external suppliers and partners You will be an effective communicator, educated to degree level or able to demonstrate equivalent practical business experience, ideally gained in a management role leading teams within retail, hospitality, or food and beverage environments. Apply now! BBBH35168
Feb 04, 2026
Full time
Widnes Golf Club Club Manager Full-time (35 hours per week) Salary: Competitive + Benefits Widnes Golf Club is a well-established and welcoming members' club located in the heart of Widnes. Set across a picturesque 65-acre parkland course, we attract members, guests, and visitors from across the region to play our course. In addition to our golf offering, we welcome non-playing members and are proud to be a sought-after venue for social occasions and formal functions. Our clubhouse, overlooking the 18th hole, provides a stunning backdrop, complemented by two bar areas and an excellent food and beverage offering enjoyed by both members and visitors. The club is entering an exciting phase of development, with significant investment being made to enhance both the on-course experience and our non-playing facilities. We are now seeking an exceptional Club Manager to play a key role in delivering this transformation as well as being responsible for the day-to-day operational management of the club. The Club Manager Role The Club Manager will have full executive responsibility for the day-to-day operation of the club, including operations, premises, finance, people, and customer experience. Working closely with the Board, you will ensure that club operations, administration, financial management, legal compliance, and people leadership are delivered to the highest standards. Your focus will be to create an outstanding experience for members, guests, and visitors both on and off the course. This is a five day per week, on site, role and occasional weekend working to support our major events programme will be required. The role reports to the club Chairperson. The Ideal Candidate You will bring proven leadership experience from a comparable retail, hospitality, food & beverage, or customer-focused environment. While full training (and refresher training) will be provided, you must be comfortable operating in a busy, service-led sports and hospitality venue. You will be highly organised, commercially aware, and naturally driven, with the ability to manage a broad range of operational and administrative responsibilities typical of a member-led organisation. These will include: Staff rostering and HR management Payroll and accounting systems General administration Legal and regulatory compliance Liaison with external suppliers and partners You will be an effective communicator, educated to degree level or able to demonstrate equivalent practical business experience, ideally gained in a management role leading teams within retail, hospitality, or food and beverage environments. Apply now! BBBH35168
