We are looking for an ambitious Customer Service superstar to join our growing team as an Assistant Manager. In this role, you will become a key member of our supportive management team, helping to lead the department through an exciting period of expansion. This is an ideal opportunity for a motivated Supervisor or Team Leader ready to broaden their skillset and take a significant next step in their career. Your primary focus will be ensuring the smooth daily operation of our UK Support department through direct mentorship and guidance of our operators. Working closely with the Customer Service Manager, you will help refine processes and scale the department effectively. If you are a dedicated leader passionate about operational excellence and team development. Responsibilities Help to ensure the smooth, efficient daily operation of the Customer Support department Take escalations and answer queries from Customer Support Operators, providing coaching and mentoring where necessary Complete regular Quality Assurance checks on operator live chats and email, providing targeted feedback and guidance as needed Efficiently and professionally manage and resolve Customer Complaints, applying company and industry knowledge to make informed decisions Actively share your expertise in the gambling industry and customer service best practices to proactively upskill the Customer Support team Collaborate closely with the CS Manager to identify areas of improvement in current processes and daily operations Answer overflow of customer queries through Live Chat and Email when needed. What You'll Bring to the Team A strong background in Customer Service (minimum 2 years experience), specifically in the gambling industry, with a proven record of service excellence Strong communication skills and ability to partner with a diverse range of internal stakeholders and external customers A keen eye for detail and critical thinking skills, which can help drive improvement in departmental processes A proactive attitude, with the ability to problem solve and work with autonomy Previous management experience is not a necessity, candidates should have a proven record of working with autonomy and be prepared to articulate examples of qualities essential for successful leadership. Fully remote role 4-day work weeks: Four 10-hour days, giving you three full days off to recharge Ground-floor opportunity: Be one of our first UK hires and help to build out a brand new team Team Perks: Opportunities to attend sporting and racing events Fast track career progression: Step into a role with real growth potential in a scaling, next-gen company Collaborative and supportive culture: Join a small, forward thinking team where your ideas make an impact. The pay range for this role is: 35,000 - 35,000 GBP per year (Remote (United Kingdom
Feb 05, 2026
Full time
We are looking for an ambitious Customer Service superstar to join our growing team as an Assistant Manager. In this role, you will become a key member of our supportive management team, helping to lead the department through an exciting period of expansion. This is an ideal opportunity for a motivated Supervisor or Team Leader ready to broaden their skillset and take a significant next step in their career. Your primary focus will be ensuring the smooth daily operation of our UK Support department through direct mentorship and guidance of our operators. Working closely with the Customer Service Manager, you will help refine processes and scale the department effectively. If you are a dedicated leader passionate about operational excellence and team development. Responsibilities Help to ensure the smooth, efficient daily operation of the Customer Support department Take escalations and answer queries from Customer Support Operators, providing coaching and mentoring where necessary Complete regular Quality Assurance checks on operator live chats and email, providing targeted feedback and guidance as needed Efficiently and professionally manage and resolve Customer Complaints, applying company and industry knowledge to make informed decisions Actively share your expertise in the gambling industry and customer service best practices to proactively upskill the Customer Support team Collaborate closely with the CS Manager to identify areas of improvement in current processes and daily operations Answer overflow of customer queries through Live Chat and Email when needed. What You'll Bring to the Team A strong background in Customer Service (minimum 2 years experience), specifically in the gambling industry, with a proven record of service excellence Strong communication skills and ability to partner with a diverse range of internal stakeholders and external customers A keen eye for detail and critical thinking skills, which can help drive improvement in departmental processes A proactive attitude, with the ability to problem solve and work with autonomy Previous management experience is not a necessity, candidates should have a proven record of working with autonomy and be prepared to articulate examples of qualities essential for successful leadership. Fully remote role 4-day work weeks: Four 10-hour days, giving you three full days off to recharge Ground-floor opportunity: Be one of our first UK hires and help to build out a brand new team Team Perks: Opportunities to attend sporting and racing events Fast track career progression: Step into a role with real growth potential in a scaling, next-gen company Collaborative and supportive culture: Join a small, forward thinking team where your ideas make an impact. The pay range for this role is: 35,000 - 35,000 GBP per year (Remote (United Kingdom
Location This position is located at 1 St. Anns Square, Manchester M27EF United Kingdom Role Summary To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture. What You'll Be Doing People Recruit, train and develop managers to increase the day to day productivity of the business Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce Uphold Company standards and act as a mentor, teacher and positive role model to others Leadership and Communication Lead by example and inspire a shared vision by communicating store and company goals Assist and participate with the roll out of all new training and operational initiatives Possess excellent communication skills in both written and verbal form Manage and motivate the store teams to achieve an unimagined level of customer care Managing the Environment Coach the management team to take the initiative as leaders. Oversee all levels of customer service, and ensure a positive store environment Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience Operations In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to. Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents Merchandising and Display Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment Commercial Awareness Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current and local trends and have a sound knowledge of customer profile Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role, working in a fast paced but highly creative and customer focused retail environment Ability to positively impact results in sales, payroll and stock loss Proven record of developing a Management team and talented individuals Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Anthropologic culture and its appeal in the market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 05, 2026
Full time
Location This position is located at 1 St. Anns Square, Manchester M27EF United Kingdom Role Summary To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture. What You'll Be Doing People Recruit, train and develop managers to increase the day to day productivity of the business Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce Uphold Company standards and act as a mentor, teacher and positive role model to others Leadership and Communication Lead by example and inspire a shared vision by communicating store and company goals Assist and participate with the roll out of all new training and operational initiatives Possess excellent communication skills in both written and verbal form Manage and motivate the store teams to achieve an unimagined level of customer care Managing the Environment Coach the management team to take the initiative as leaders. Oversee all levels of customer service, and ensure a positive store environment Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience Operations In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to. Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents Merchandising and Display Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment Commercial Awareness Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current and local trends and have a sound knowledge of customer profile Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role, working in a fast paced but highly creative and customer focused retail environment Ability to positively impact results in sales, payroll and stock loss Proven record of developing a Management team and talented individuals Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Anthropologic culture and its appeal in the market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Store Manager Reporting To: Retail Area Manager Location: Portobello Contract Type: Permanent Hours per week: 40 About this Role Bird & Blend Tea Co. is an eco conscious, people focused, award winning & B Corp certified Tea Mixology company on a mission to spread happiness & reimagine tea! We are looking for a Store Manager to engage with customers, guide them to the right products, and inspire a high performing team to create memorable and inclusive customer experiences, driving the store's overall success. This full time role (40 hrs per week) includes weekends and some evenings, operating on an on site working pattern. Responsibilities Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer focused culture with memorable interactions. Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience. Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals. Coaching: Provide feedback and coaching to enhance individual and store performance. Recruiting and Training: Recruit, induct, train, and develop a high performing team that fosters a positive store environment. Daily Operations: Oversee daily store operations, including opening and closing procedures. Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times. Merchandising Standards: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible. Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B Corp!) Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available. Stock Takes: Arrange, plan and execute stock takes. Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers. Sampling: Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events. Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities. About you People Management Experience: At least 2 years of previous experience in a management role or similar within a customer service environment. Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same. Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes. Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment. Communication and Problem Solving: Excellent communication, problem solving, and visual merchandising skills. Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team. Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently. Employment Relations: Experience in managing employee relations cases effectively. Professionalism: Foster a professional, fair, and kind relationship with customers and your team. Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively. Open Mindset: A curious and open minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives. Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store. Perks Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Your birthday off! Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all. Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well being and address any personal or work related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog friendly office: Bring your furry friend to work and enjoy a pet friendly environment that promotes work life balance and companionship. We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
Feb 05, 2026
Full time
Store Manager Reporting To: Retail Area Manager Location: Portobello Contract Type: Permanent Hours per week: 40 About this Role Bird & Blend Tea Co. is an eco conscious, people focused, award winning & B Corp certified Tea Mixology company on a mission to spread happiness & reimagine tea! We are looking for a Store Manager to engage with customers, guide them to the right products, and inspire a high performing team to create memorable and inclusive customer experiences, driving the store's overall success. This full time role (40 hrs per week) includes weekends and some evenings, operating on an on site working pattern. Responsibilities Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer focused culture with memorable interactions. Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience. Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals. Coaching: Provide feedback and coaching to enhance individual and store performance. Recruiting and Training: Recruit, induct, train, and develop a high performing team that fosters a positive store environment. Daily Operations: Oversee daily store operations, including opening and closing procedures. Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times. Merchandising Standards: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible. Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B Corp!) Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available. Stock Takes: Arrange, plan and execute stock takes. Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers. Sampling: Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events. Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities. About you People Management Experience: At least 2 years of previous experience in a management role or similar within a customer service environment. Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same. Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes. Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment. Communication and Problem Solving: Excellent communication, problem solving, and visual merchandising skills. Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team. Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently. Employment Relations: Experience in managing employee relations cases effectively. Professionalism: Foster a professional, fair, and kind relationship with customers and your team. Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively. Open Mindset: A curious and open minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives. Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store. Perks Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Your birthday off! Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all. Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well being and address any personal or work related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog friendly office: Bring your furry friend to work and enjoy a pet friendly environment that promotes work life balance and companionship. We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Feb 05, 2026
Full time
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
A premium menswear brand in Dartford is seeking an experienced Assistant Store Manager to support store operations and lead a high-performing team. Key responsibilities include enhancing customer experiences, driving sales through KPI analysis, and maintaining store standards. The ideal candidate should have a strong retail management background, a passion for fashion, and excellent leadership skills. Join this innovative brand and help shape its future success.
Feb 05, 2026
Full time
A premium menswear brand in Dartford is seeking an experienced Assistant Store Manager to support store operations and lead a high-performing team. Key responsibilities include enhancing customer experiences, driving sales through KPI analysis, and maintaining store standards. The ideal candidate should have a strong retail management background, a passion for fashion, and excellent leadership skills. Join this innovative brand and help shape its future success.
Career Choices Dewis Gyrfa Ltd
The Trafford Centre, Manchester
£35,000.00 to £40,000.00 per year, £50,000 OTE Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 12/02/2026 About this job Senior Lettings Manager Location: Manchester (with travel to Sheffield & Lytham St Annes) Salary: £35,000 - £40,000 basic OTE £45,000 - £50,000 Hours: Monday to Friday, 9am - 5pm (No weekends) Are you an experienced lettings professional with strong leadership skills and a passion for driving results? We're looking for a Senior Lettings Manager / Head of Lettings to lead operations across multiple branches and deliver exceptional service. The working hours for this position are Monday to Friday, 9am - 5pm About the Role As Head of Lettings, you'll oversee the lettings function across three locations (Manchester, Sheffield, and Lytham offices). You'll manage and develop a high-performing team, implement growth strategies, and ensure compliance with industry standards. This is a fantastic opportunity for a proactive, commercially minded individual to make a real impact. Key Responsibilities Lead and motivate the lettings team to achieve targets and deliver outstanding customer service. Drive business growth through effective client acquisition strategies. Conduct property valuations and client meetings. Monitor market trends and competitor activity to identify opportunities. Maintain accurate records and provide weekly reports to senior management. Support and train team members to foster continuous improvement. Skills & Experience Proven experience in a senior lettings management role (Head of Lettings or similar). Strong leadership and team development skills. In-depth knowledge of lettings legislation and best practices. Excellent communication and negotiation abilities. Commercial acumen with a target-driven mindset. Proficiency in CRM and lettings software. ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving licence (essential). Why Apply? Competitive basic salary with attractive OTE. Opportunity to lead a growing lettings operation. Travel between vibrant office locations. Monday to Friday hours Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 05, 2026
Full time
£35,000.00 to £40,000.00 per year, £50,000 OTE Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 12/02/2026 About this job Senior Lettings Manager Location: Manchester (with travel to Sheffield & Lytham St Annes) Salary: £35,000 - £40,000 basic OTE £45,000 - £50,000 Hours: Monday to Friday, 9am - 5pm (No weekends) Are you an experienced lettings professional with strong leadership skills and a passion for driving results? We're looking for a Senior Lettings Manager / Head of Lettings to lead operations across multiple branches and deliver exceptional service. The working hours for this position are Monday to Friday, 9am - 5pm About the Role As Head of Lettings, you'll oversee the lettings function across three locations (Manchester, Sheffield, and Lytham offices). You'll manage and develop a high-performing team, implement growth strategies, and ensure compliance with industry standards. This is a fantastic opportunity for a proactive, commercially minded individual to make a real impact. Key Responsibilities Lead and motivate the lettings team to achieve targets and deliver outstanding customer service. Drive business growth through effective client acquisition strategies. Conduct property valuations and client meetings. Monitor market trends and competitor activity to identify opportunities. Maintain accurate records and provide weekly reports to senior management. Support and train team members to foster continuous improvement. Skills & Experience Proven experience in a senior lettings management role (Head of Lettings or similar). Strong leadership and team development skills. In-depth knowledge of lettings legislation and best practices. Excellent communication and negotiation abilities. Commercial acumen with a target-driven mindset. Proficiency in CRM and lettings software. ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving licence (essential). Why Apply? Competitive basic salary with attractive OTE. Opportunity to lead a growing lettings operation. Travel between vibrant office locations. Monday to Friday hours Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Future Team Manager London Department Stores Department: RETAIL OFFLINE City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities. RESPONSIBILITIES Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between client advisors, specialists, stock and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and escalation to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations Create and maintain an open, positive and harmonious work environment Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 4-5 years previous supervisory or management experience in retail sales Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Feb 05, 2026
Full time
Future Team Manager London Department Stores Department: RETAIL OFFLINE City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities. RESPONSIBILITIES Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between client advisors, specialists, stock and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and escalation to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations Create and maintain an open, positive and harmonious work environment Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 4-5 years previous supervisory or management experience in retail sales Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Are you a Store, Operations, Trading, Deputy or Assistant Manager ready for your next step? Are you a results-driven leader who thrives in fast-paced retail? If so, this could be your perfect next move. We're hiring a Store Manager to lead our Redcar store! As Store Manager, you'll take full ownership of your store's performance - driving sales, maintaining high standards, and leading a high-performing team. You'll be hands on on the shop floor, making real time commercial decisions, delivering a great customer experience, and coaching your team to reach their full potential. What We're Looking For Retail Leadership - Proven experience managing a fast-paced, high-turnover retail environment People Development - A passion for coaching, growing, and motivating teams Commercial Mindset - KPI-focused with strong sales and stock management skills Hands On Attitude - Willing to get stuck in, from delivery to merchandising Compliance Champion - Confident managing stock, health & safety, and processes Flexibility - Able to work varied hours including weekends and bank holidays Experience in FMCG or big box retail is ideal, but not essential Why Join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people first approach-making this the perfect time to join us and help shape the future of B&M. We're one of the UK's fastest-growing retailers with 780+ stores - and we're not slowing down. We offer real career progression, ongoing training, and the chance to play your part in a growing business! Competitive salary + bonus scheme Up to 33 days' holiday 10% discount at B&M and Heron Foods Extensive training and clear progression paths Exclusive retail & hospitality discounts Wellbeing support through our EAP Ready to Lead? If you've got the retail, operational and people skills to run your own B&M store, we want to hear from you. B&M Retail are an equal opportunity employer, committed to creating an inclusive and diverse workplace for all colleagues.
Feb 05, 2026
Full time
Are you a Store, Operations, Trading, Deputy or Assistant Manager ready for your next step? Are you a results-driven leader who thrives in fast-paced retail? If so, this could be your perfect next move. We're hiring a Store Manager to lead our Redcar store! As Store Manager, you'll take full ownership of your store's performance - driving sales, maintaining high standards, and leading a high-performing team. You'll be hands on on the shop floor, making real time commercial decisions, delivering a great customer experience, and coaching your team to reach their full potential. What We're Looking For Retail Leadership - Proven experience managing a fast-paced, high-turnover retail environment People Development - A passion for coaching, growing, and motivating teams Commercial Mindset - KPI-focused with strong sales and stock management skills Hands On Attitude - Willing to get stuck in, from delivery to merchandising Compliance Champion - Confident managing stock, health & safety, and processes Flexibility - Able to work varied hours including weekends and bank holidays Experience in FMCG or big box retail is ideal, but not essential Why Join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people first approach-making this the perfect time to join us and help shape the future of B&M. We're one of the UK's fastest-growing retailers with 780+ stores - and we're not slowing down. We offer real career progression, ongoing training, and the chance to play your part in a growing business! Competitive salary + bonus scheme Up to 33 days' holiday 10% discount at B&M and Heron Foods Extensive training and clear progression paths Exclusive retail & hospitality discounts Wellbeing support through our EAP Ready to Lead? If you've got the retail, operational and people skills to run your own B&M store, we want to hear from you. B&M Retail are an equal opportunity employer, committed to creating an inclusive and diverse workplace for all colleagues.
Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - 21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with team leaders and operational managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is required. Additional information: This role is on a contract basis and is Inside IR35. Employment Type: Full-Time - Office days Tue/Wed. The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.
Feb 05, 2026
Contractor
Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - 21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with team leaders and operational managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is required. Additional information: This role is on a contract basis and is Inside IR35. Employment Type: Full-Time - Office days Tue/Wed. The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.
A leading global footwear brand in Cannock is seeking an Assistant Manager to support store operations and lead a cohesive team. This role is integral to driving sales and ensuring an exceptional customer experience. Candidates should have previous customer-facing experience and a flexible schedule. The ideal candidate will be passionate about the brand and committed to team success, thriving in a fast-paced retail environment.
Feb 05, 2026
Full time
A leading global footwear brand in Cannock is seeking an Assistant Manager to support store operations and lead a cohesive team. This role is integral to driving sales and ensuring an exceptional customer experience. Candidates should have previous customer-facing experience and a flexible schedule. The ideal candidate will be passionate about the brand and committed to team success, thriving in a fast-paced retail environment.
About Us URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do. Role Summary Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers. What You'll Be Doing Identifying any type of loss to the business by; Deterring through excellent customer service Apprehending shoplifters in accordance with the company policy Helping the business to understand and detect fraud Detecting internal crime Detecting process errors Ensure all cases are managed effectively by; Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines. Attending court on behalf of the company if required Ensuing all reports conform with data protection regulations Acting as a point of contact for law enforcement authorities where required Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses. Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency. Where process changes are approved, support with implementation, embedding and follow up. Support store teams with emergency response and procedures and escalate where necessary. Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams. Ensure every new member of the store team receives a Loss Prevention induction. Record training delivered and attendees. Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners Ensure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner. Communicate and collaborate with contractor guard services Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues. Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate. Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs. This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks. What You'll Need Dedication to Excellence. Self-Motivated. Build relationships and be a trusted Partner to the business. Excellent communication skills and the ability to influence and offer training to colleagues at all levels. Fluency in English, verbal and written. Analytical & data driven mindset. Understand how to carry out surveillance without interfering with customers in store experiences. Understand security procedures and practices. Experience with handling sensitive and/or confidential data in a professional capacity. Ability to work independently and manage time effectively. Possess a good working knowledge of relevant local legislation Understand modern Loss Prevention techniques The Perks Work-life balance: Flexible start and finish times Bring your dog to work Wellbeing: Employees Assistance program to support with mental, physical and financial health Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships Private Medical Insurance Employee Discount: Up to 40% off at all URBN Brands Community: One paid day to either volunteer or fundraise for a charity of your choice Travel: Cycle to work scheme, season ticket loan Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 05, 2026
Full time
About Us URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do. Role Summary Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers. What You'll Be Doing Identifying any type of loss to the business by; Deterring through excellent customer service Apprehending shoplifters in accordance with the company policy Helping the business to understand and detect fraud Detecting internal crime Detecting process errors Ensure all cases are managed effectively by; Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines. Attending court on behalf of the company if required Ensuing all reports conform with data protection regulations Acting as a point of contact for law enforcement authorities where required Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses. Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency. Where process changes are approved, support with implementation, embedding and follow up. Support store teams with emergency response and procedures and escalate where necessary. Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams. Ensure every new member of the store team receives a Loss Prevention induction. Record training delivered and attendees. Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners Ensure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner. Communicate and collaborate with contractor guard services Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues. Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate. Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs. This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks. What You'll Need Dedication to Excellence. Self-Motivated. Build relationships and be a trusted Partner to the business. Excellent communication skills and the ability to influence and offer training to colleagues at all levels. Fluency in English, verbal and written. Analytical & data driven mindset. Understand how to carry out surveillance without interfering with customers in store experiences. Understand security procedures and practices. Experience with handling sensitive and/or confidential data in a professional capacity. Ability to work independently and manage time effectively. Possess a good working knowledge of relevant local legislation Understand modern Loss Prevention techniques The Perks Work-life balance: Flexible start and finish times Bring your dog to work Wellbeing: Employees Assistance program to support with mental, physical and financial health Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships Private Medical Insurance Employee Discount: Up to 40% off at all URBN Brands Community: One paid day to either volunteer or fundraise for a charity of your choice Travel: Cycle to work scheme, season ticket loan Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop More about the role Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We're are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand. What we look for Experience working in customer service, have genuine passion for beauty and theretail industry Ability to communicate and listen effectively and demonstrate operational skills Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs A positive mindset with the willingness to develop. Ability to multitask, manage time and work flexible hours
Feb 05, 2026
Full time
Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop More about the role Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We're are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand. What we look for Experience working in customer service, have genuine passion for beauty and theretail industry Ability to communicate and listen effectively and demonstrate operational skills Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs A positive mindset with the willingness to develop. Ability to multitask, manage time and work flexible hours
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Feb 05, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Head of Lean Manufacturing Grtr Birmingham Multi-Site Manufacturing - 02 Feb 2026 c. £100,000 + Co. Car / Allowance + Bonus (10-15%) Greater Birmingham with travel Board-Sponsored Operational Excellence Leadership Role First stage interviews w/c: 09 Feb 2026 OPEX Selection is supporting a UK-based specialist manufacturer in the appointment of a Head of Lean Manufacturing, a newly created senior leadership role with genuine authority, sponsorship and long-term progression. The organisation was acquired by a US industrial group four years ago and now operates as part of a wider international manufacturing network with an established global business system. While this system is well embedded in other regions, its application within the UK remains at an earlier stage. Following the appointment of a new UK Board, there is renewed clarity, energy and commitment to operational excellence. Lean is positioned as a strategic enabler, not a support function, and this role has been created to lead that agenda with credibility and impact. The Role: Reporting to the Operations Director, you will take ownership of Lean manufacturing across six UK manufacturing sites, working closely with Manufacturing Managers to embed principles, behaviours and capability at site level. This is a highly visible, people-focused leadership role, combining coaching, influence and hands-on delivery. Leading the deployment and embedding of Lean manufacturing principles across multiple sites Partnering with Manufacturing Managers to drive engagement, ownership and sustainable change Establishing and directly coaching a team of dedicated Lean Coordinators across three sites Personally leading high-impact Lean and Six Sigma projects where required, setting the standard for delivery Designing and delivering Green Belt training to build internal capability and succession Acting as the UK Lean lead, aligned to a wider global business system and supported by both UK and US leadership The business has previously operated a localised Continuous Improvement structure that was later disbanded. With a new Board in ow place, this appointment represents a deliberate reset, with clearer sponsorship, stronger alignment and a more mature, sustainable approach. Requirements: This role will suit a senior Lean leader who enjoys influencing through trust, credibility and collaboration rather than authority alone. You are likely to bring: Proven experience embedding Lean within manufacturing environments, ideally across multiple sites Experience working within, or deploying, a structured business or operating system in a manufacturing environment, ideally within an international or group-owned organisation Comfortable aligning local operations to global standards while balancing pragmatism, pace and site-level engagement A coaching-led, people-centric approach with the confidence to challenge constructively Strong interpersonal and communication skills, able to influence at all levels Experience developing Lean capability within operational teams The ambition and presence to progress into a future Board-level role Why This Opportunity? Newly created role with a clear mandate Strong sponsorship from a refreshed UK Board and US parent organisation Opportunity to shape and embed Lean rather than inherit legacy structures Genuine scope to progress to the main Board within a three-year horizon
Feb 05, 2026
Full time
Head of Lean Manufacturing Grtr Birmingham Multi-Site Manufacturing - 02 Feb 2026 c. £100,000 + Co. Car / Allowance + Bonus (10-15%) Greater Birmingham with travel Board-Sponsored Operational Excellence Leadership Role First stage interviews w/c: 09 Feb 2026 OPEX Selection is supporting a UK-based specialist manufacturer in the appointment of a Head of Lean Manufacturing, a newly created senior leadership role with genuine authority, sponsorship and long-term progression. The organisation was acquired by a US industrial group four years ago and now operates as part of a wider international manufacturing network with an established global business system. While this system is well embedded in other regions, its application within the UK remains at an earlier stage. Following the appointment of a new UK Board, there is renewed clarity, energy and commitment to operational excellence. Lean is positioned as a strategic enabler, not a support function, and this role has been created to lead that agenda with credibility and impact. The Role: Reporting to the Operations Director, you will take ownership of Lean manufacturing across six UK manufacturing sites, working closely with Manufacturing Managers to embed principles, behaviours and capability at site level. This is a highly visible, people-focused leadership role, combining coaching, influence and hands-on delivery. Leading the deployment and embedding of Lean manufacturing principles across multiple sites Partnering with Manufacturing Managers to drive engagement, ownership and sustainable change Establishing and directly coaching a team of dedicated Lean Coordinators across three sites Personally leading high-impact Lean and Six Sigma projects where required, setting the standard for delivery Designing and delivering Green Belt training to build internal capability and succession Acting as the UK Lean lead, aligned to a wider global business system and supported by both UK and US leadership The business has previously operated a localised Continuous Improvement structure that was later disbanded. With a new Board in ow place, this appointment represents a deliberate reset, with clearer sponsorship, stronger alignment and a more mature, sustainable approach. Requirements: This role will suit a senior Lean leader who enjoys influencing through trust, credibility and collaboration rather than authority alone. You are likely to bring: Proven experience embedding Lean within manufacturing environments, ideally across multiple sites Experience working within, or deploying, a structured business or operating system in a manufacturing environment, ideally within an international or group-owned organisation Comfortable aligning local operations to global standards while balancing pragmatism, pace and site-level engagement A coaching-led, people-centric approach with the confidence to challenge constructively Strong interpersonal and communication skills, able to influence at all levels Experience developing Lean capability within operational teams The ambition and presence to progress into a future Board-level role Why This Opportunity? Newly created role with a clear mandate Strong sponsorship from a refreshed UK Board and US parent organisation Opportunity to shape and embed Lean rather than inherit legacy structures Genuine scope to progress to the main Board within a three-year horizon
Blue Light Card. Individually great, together unstoppable The Role and the Team There's never been a better time to join the team at Blue Light Card. Blue Light Card is expanding rapidly in the UK and Australia, and we have an exciting opportunity for an experienced Engineering Manager to join our Technology department. You'll have experience working as an engineering manager in a high-performing, product-led agile organisation with multiple teams. You'll lead one of our engineering teams, and be responsible for championing agile practices, delivering high-quality solutions, and managing technical operations, to ensure your team achieves the best outcomes for our members. What You'll Do Guide and motivate a high-performing team, fostering collaboration, accountability, and integrity through coaching and support Work together with Product and Design to plan and deliver work. You'll get involved in sprint planning, retrospectives, and solving incidents, ensuring issues are addressed quickly Ensure Operational Excellence by monitoring production components with Platform Engineering and addressing issues fast, ensuring non-functional requirements are met Implement and champion agile methodologies and best practices by supporting the scaling of these practices across Engineering, Product, and Design Foster a quality-first mindset within the team, ensuring everyone follows agreed-upon standards Support technical design solutions that meet requirements and align with architectural standards providing technical coaching and encouraging innovative ways of working Engage with stakeholders to ensure your team's voice is heard and aligned with business interests, maintaining a humble and positive attitude Ensure the team understands and works towards business goals, fostering a shared sense of purpose and dedication, while being flexible and ready to tackle various tasks each day What You'll Bring Experience as an Engineering Manager with a robust track record of successfully leading teams of at least four individuals Substantial experience in regular one-on-one meetings, providing coaching, delivering constructive feedback, and prioritising the well-being and development of team members to ensure they feel valued and supported Extensive experience with agile methodologies to oversee practices and ceremonies, ensuring the team delivers high-quality work while managing ongoing tasks smoothly Proven ability to deliver high-quality scalable technical solutions, with an emphasis on best practices and innovative approaches utilising AWS and TypeScript Ability to take charge of the team's work in progress, keeping tasks on track and addressing issues promptly working in collaboration with Platform Engineering to maintain smooth operations Experience in helping the team understand and work towards business goals, fostering a shared sense of purpose and dedication and flexible to tackle various tasks each day, adapting to a changing work environment Experience in guiding the team to develop and implement technical solutions that meet all requirements, ensuring alignment with architectural standards and contributing to the technical roadmap Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT & stretch classes) Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support)
Feb 05, 2026
Full time
Blue Light Card. Individually great, together unstoppable The Role and the Team There's never been a better time to join the team at Blue Light Card. Blue Light Card is expanding rapidly in the UK and Australia, and we have an exciting opportunity for an experienced Engineering Manager to join our Technology department. You'll have experience working as an engineering manager in a high-performing, product-led agile organisation with multiple teams. You'll lead one of our engineering teams, and be responsible for championing agile practices, delivering high-quality solutions, and managing technical operations, to ensure your team achieves the best outcomes for our members. What You'll Do Guide and motivate a high-performing team, fostering collaboration, accountability, and integrity through coaching and support Work together with Product and Design to plan and deliver work. You'll get involved in sprint planning, retrospectives, and solving incidents, ensuring issues are addressed quickly Ensure Operational Excellence by monitoring production components with Platform Engineering and addressing issues fast, ensuring non-functional requirements are met Implement and champion agile methodologies and best practices by supporting the scaling of these practices across Engineering, Product, and Design Foster a quality-first mindset within the team, ensuring everyone follows agreed-upon standards Support technical design solutions that meet requirements and align with architectural standards providing technical coaching and encouraging innovative ways of working Engage with stakeholders to ensure your team's voice is heard and aligned with business interests, maintaining a humble and positive attitude Ensure the team understands and works towards business goals, fostering a shared sense of purpose and dedication, while being flexible and ready to tackle various tasks each day What You'll Bring Experience as an Engineering Manager with a robust track record of successfully leading teams of at least four individuals Substantial experience in regular one-on-one meetings, providing coaching, delivering constructive feedback, and prioritising the well-being and development of team members to ensure they feel valued and supported Extensive experience with agile methodologies to oversee practices and ceremonies, ensuring the team delivers high-quality work while managing ongoing tasks smoothly Proven ability to deliver high-quality scalable technical solutions, with an emphasis on best practices and innovative approaches utilising AWS and TypeScript Ability to take charge of the team's work in progress, keeping tasks on track and addressing issues promptly working in collaboration with Platform Engineering to maintain smooth operations Experience in helping the team understand and work towards business goals, fostering a shared sense of purpose and dedication and flexible to tackle various tasks each day, adapting to a changing work environment Experience in guiding the team to develop and implement technical solutions that meet all requirements, ensuring alignment with architectural standards and contributing to the technical roadmap Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT & stretch classes) Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support)
Summary £15.65 - £16.15 per hour Full Time Contract AM and PM shifts including Weekends 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Includes 10% London Weighting Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Feb 05, 2026
Full time
Summary £15.65 - £16.15 per hour Full Time Contract AM and PM shifts including Weekends 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Includes 10% London Weighting Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non destructive testing techniques and for X ray fluorescence analysis. Tasks Drive strategic direction and lifecycle management of the Software product portfolio together with Hardware team, ensuring long term growth, profitability, and alignment with company vision. Lead the development and execution of global product strategies, collaborating cross functionally with regional, R&D, marketing, operations, and commercial teams to deliver innovative solutions that meet customer and market needs. Partner proactively with R&D and engineering leadership to influence the product roadmap, provide timely and strategic feedback, and ensure successful execution of development plans. Own product financial performance (P&L), including pricing strategy, margin optimization, cost analysis, and business case development to achieve growth and profitability targets. Owns prioritization and trade off decisions across multiple products or product lines, balancing customer needs, business goals, and technical feasibility to meet financial and operational targets. Champion go to market excellence by developing compelling product positioning, messaging and launching materials, and by leading internal and external product training initiatives. Evaluate and manage third party partnerships and complementary technologies to strengthen and expand the product portfolio. Serve as the subject matter expert (SME) - leveraging deep technical, clinical, and market understanding to support complex customer discussions and strategic opportunities. Monitor technology and market trends, customer insights, and competitive landscape to anticipate changes, identify opportunities, and mitigate risks. Synthesize market dynamics and business intelligence into actionable insights to guide strategic decision making and portfolio prioritization. Represent the product line globally, engaging with regional teams, customers, and partners to drive adoption and market success. Requirements Demonstrated leadership in end to end product ownership - from strategy and concept development through launch, commercialization, and lifecycle management. Deep understanding of product management principles and strong business acumen with proven ability to drive revenue growth, portfolio optimization, and profitability. Technical proficiency in HW/SW products across techniques related to Material Science, Imaging, and/or Industrial Microscopy. Track record in product management, including defining roadmaps, managing releases, and working in Agile development environments. Strategic and analytical thinking with the ability to connect market insights, technology trends, and business strategy into actionable plans. Exceptional communication and stakeholder management skills, with the ability to influence across functions and regions. Experience working in a global matrix organization, collaborating effectively across cultures, time zones, and business units. Fluent in English; proficiency in additional languages (e.g., French, German, or Japanese) is an added advantage. Comfortable with international travel (up to 30%) and managing global market dynamics. Minimum bachelor's degree in engineering or science or equivalent professional experience. Master's or MBA preferred. Minimum of 10 years of experience in technical product development, product management or sales. Microscopic imaging systems experience strongly preferred Benefits Flexible working hours, incl. mobile work 30 days of holiday time each year 13 salaries a year Regular training courses Extensive company pension scheme Payments towards an employee savings plan Preventive healthcare, free beverages & fresh fruit and vegetables daily Joint company events and activities Interesting, diversified field of activity in an international working environment Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
Feb 05, 2026
Full time
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non destructive testing techniques and for X ray fluorescence analysis. Tasks Drive strategic direction and lifecycle management of the Software product portfolio together with Hardware team, ensuring long term growth, profitability, and alignment with company vision. Lead the development and execution of global product strategies, collaborating cross functionally with regional, R&D, marketing, operations, and commercial teams to deliver innovative solutions that meet customer and market needs. Partner proactively with R&D and engineering leadership to influence the product roadmap, provide timely and strategic feedback, and ensure successful execution of development plans. Own product financial performance (P&L), including pricing strategy, margin optimization, cost analysis, and business case development to achieve growth and profitability targets. Owns prioritization and trade off decisions across multiple products or product lines, balancing customer needs, business goals, and technical feasibility to meet financial and operational targets. Champion go to market excellence by developing compelling product positioning, messaging and launching materials, and by leading internal and external product training initiatives. Evaluate and manage third party partnerships and complementary technologies to strengthen and expand the product portfolio. Serve as the subject matter expert (SME) - leveraging deep technical, clinical, and market understanding to support complex customer discussions and strategic opportunities. Monitor technology and market trends, customer insights, and competitive landscape to anticipate changes, identify opportunities, and mitigate risks. Synthesize market dynamics and business intelligence into actionable insights to guide strategic decision making and portfolio prioritization. Represent the product line globally, engaging with regional teams, customers, and partners to drive adoption and market success. Requirements Demonstrated leadership in end to end product ownership - from strategy and concept development through launch, commercialization, and lifecycle management. Deep understanding of product management principles and strong business acumen with proven ability to drive revenue growth, portfolio optimization, and profitability. Technical proficiency in HW/SW products across techniques related to Material Science, Imaging, and/or Industrial Microscopy. Track record in product management, including defining roadmaps, managing releases, and working in Agile development environments. Strategic and analytical thinking with the ability to connect market insights, technology trends, and business strategy into actionable plans. Exceptional communication and stakeholder management skills, with the ability to influence across functions and regions. Experience working in a global matrix organization, collaborating effectively across cultures, time zones, and business units. Fluent in English; proficiency in additional languages (e.g., French, German, or Japanese) is an added advantage. Comfortable with international travel (up to 30%) and managing global market dynamics. Minimum bachelor's degree in engineering or science or equivalent professional experience. Master's or MBA preferred. Minimum of 10 years of experience in technical product development, product management or sales. Microscopic imaging systems experience strongly preferred Benefits Flexible working hours, incl. mobile work 30 days of holiday time each year 13 salaries a year Regular training courses Extensive company pension scheme Payments towards an employee savings plan Preventive healthcare, free beverages & fresh fruit and vegetables daily Joint company events and activities Interesting, diversified field of activity in an international working environment Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
Government Digital & Data
Cardiff, South Glamorgan
Location We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Cardiff office, but there will occasionally be a requirement to travel to the Merthyr office too. About the job Job summary We're responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that's not all, we're also involved with and support future tax design for Wales. Join a place with purpose You'll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we'll deliver a fair tax system for Wales. Our people You'll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance - there's a place for you in our friendly team. You'll be our greatest asset You'll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard. We're recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits - our People Survey results say it all! We're also recognised for being innovative and a digital, 'cloud-based' organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us , our roles and our Corporate Plan 2025 - 2028 Job description We are seeking a highly organised and results-driven Senior Delivery Manager to lead and deliver a diverse portfolio of projects across the Welsh Revenue Authority. Working in a fast-paced environment, you'll identify and manage risks to ensure projects are delivered on time, within budget, and to the highest quality standards. The ideal candidate will act as a true leader to facilitate collaboration, decision-making, effective planning of work, clarity on vision, scope, goals and roadmap. Whilst managing conflicting priorities and conflict resolution and applying a range of methodologies to deliver innovative solutions. You will oversee a wide variety of projects, from business change initiatives to IT infrastructure delivery and software development. This includes acquiring resources and coordinating the efforts of team members. You'll be working closely with both specialist and generalist colleagues and third party contractors, so being collaborative, supportive, and able to inspire trust and confidence is key. This role requires flexibility, effective leadership and negotiation skills, and a commitment to your own and your team's continuous development. You'll need to be someone comfortable with change and be able to adapt to different project demands. This is an important in the Digital team within WRA, and is aligned with UK Government Digital and Data Profession. "This is a great opportunity for a DDAT professional to take the lead on delivering new business critical digital services". Anthony Pritchard, Chief Digital Officer Person specification Lead end-to-end delivery of large and/or complex IT and change projects. Prioritise and manage a backlog of work in collaboration with service owners, product owners and business stakeholders to align delivery with strategic vision and goals. Build and motivate high-performing internal and external multi-disciplinary teams helping them to organise and plan their work, ensuring effective communication and collaboration. Define project scope and develop detailed delivery plans, schedules, and resource allocations, reporting on progress and outcomes to stakeholders. Identify and mitigate project risks, issues and dependencies. Maintain delivery momentum: removing blockers and addressing issues Ensure appropriate tools are deployed and that methods and practices are implemented and followed. Develop and review estimates and assumptions for the project's resources and costs. Oversee commercial negotiations with third party suppliers and financial forecasting and budget tracking. Input into budgets, business cases, balancing cost vs value, monitoring financial health in delivery. Develop and maintain key relationships with internal customers and key third party contractors. Ensure quality assurance and compliance with IT standards and policies. Facilitate post-project reviews and continuous improvement initiatives. Candidate Information Session If this seems like a role you'd be interested in, join us for our virtual Candidate Information Sessions. You'll meet the Line Manager, get an overview of the role as well a feeling for what it's like to work at the WRA. We'll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below: 5th February 2026 at 12.30pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager 5th February 2026 at 16.00pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager Qualifications ScrumMaster, Agile Practitioner, Project Management Professional (PMP), PRINCE2 or equivalent. Languages We've undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role: Welsh language skills Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won't be assessed during the recruitment process. However, we actively encourage all staff to learn or improve their Welsh language skills and offer a range of opportunities to suit everyone.
Feb 05, 2026
Full time
Location We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Cardiff office, but there will occasionally be a requirement to travel to the Merthyr office too. About the job Job summary We're responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that's not all, we're also involved with and support future tax design for Wales. Join a place with purpose You'll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we'll deliver a fair tax system for Wales. Our people You'll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance - there's a place for you in our friendly team. You'll be our greatest asset You'll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard. We're recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits - our People Survey results say it all! We're also recognised for being innovative and a digital, 'cloud-based' organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us , our roles and our Corporate Plan 2025 - 2028 Job description We are seeking a highly organised and results-driven Senior Delivery Manager to lead and deliver a diverse portfolio of projects across the Welsh Revenue Authority. Working in a fast-paced environment, you'll identify and manage risks to ensure projects are delivered on time, within budget, and to the highest quality standards. The ideal candidate will act as a true leader to facilitate collaboration, decision-making, effective planning of work, clarity on vision, scope, goals and roadmap. Whilst managing conflicting priorities and conflict resolution and applying a range of methodologies to deliver innovative solutions. You will oversee a wide variety of projects, from business change initiatives to IT infrastructure delivery and software development. This includes acquiring resources and coordinating the efforts of team members. You'll be working closely with both specialist and generalist colleagues and third party contractors, so being collaborative, supportive, and able to inspire trust and confidence is key. This role requires flexibility, effective leadership and negotiation skills, and a commitment to your own and your team's continuous development. You'll need to be someone comfortable with change and be able to adapt to different project demands. This is an important in the Digital team within WRA, and is aligned with UK Government Digital and Data Profession. "This is a great opportunity for a DDAT professional to take the lead on delivering new business critical digital services". Anthony Pritchard, Chief Digital Officer Person specification Lead end-to-end delivery of large and/or complex IT and change projects. Prioritise and manage a backlog of work in collaboration with service owners, product owners and business stakeholders to align delivery with strategic vision and goals. Build and motivate high-performing internal and external multi-disciplinary teams helping them to organise and plan their work, ensuring effective communication and collaboration. Define project scope and develop detailed delivery plans, schedules, and resource allocations, reporting on progress and outcomes to stakeholders. Identify and mitigate project risks, issues and dependencies. Maintain delivery momentum: removing blockers and addressing issues Ensure appropriate tools are deployed and that methods and practices are implemented and followed. Develop and review estimates and assumptions for the project's resources and costs. Oversee commercial negotiations with third party suppliers and financial forecasting and budget tracking. Input into budgets, business cases, balancing cost vs value, monitoring financial health in delivery. Develop and maintain key relationships with internal customers and key third party contractors. Ensure quality assurance and compliance with IT standards and policies. Facilitate post-project reviews and continuous improvement initiatives. Candidate Information Session If this seems like a role you'd be interested in, join us for our virtual Candidate Information Sessions. You'll meet the Line Manager, get an overview of the role as well a feeling for what it's like to work at the WRA. We'll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below: 5th February 2026 at 12.30pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager 5th February 2026 at 16.00pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager Qualifications ScrumMaster, Agile Practitioner, Project Management Professional (PMP), PRINCE2 or equivalent. Languages We've undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role: Welsh language skills Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won't be assessed during the recruitment process. However, we actively encourage all staff to learn or improve their Welsh language skills and offer a range of opportunities to suit everyone.
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Feb 05, 2026
Full time
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Location: Bristol, Cabot Circus Typer of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance to the Regional Retail Manager through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision making. Formulate and implement short and long term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimising store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful. At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
Feb 05, 2026
Full time
Location: Bristol, Cabot Circus Typer of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance to the Regional Retail Manager through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision making. Formulate and implement short and long term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimising store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful. At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
