We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, andtogether we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, andtransport. Our teams operate globally from offices across theUK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Flexible working - We operate in a Hybrid working environment, where you will be required to come into your designated office 2 days per week. This is an interesting and varied role where you will be responsible for designing, developing, and deploying AI enabled solutions on the Azure and wider Microsoft 365 platform. You will utilise Microsoft low code tools such as Copilot Studio, Teams toolkit and the Power Platform to deliver solutions where appropriate, whilst having the knowledge to code directly to underlying models when required. The role will allow you to develop your skills in areas such as machine learning, cognitive services, and cloud-based AI operations. The successful candidate will work within a wider development team to create innovative AI enabled solutions where appropriate, applying the latest advancements in AI and Azure technologies to solve complex business problems. Confident in deploying and operating a variety of systems to ensure that all environments are available, reliable, secure, and able to meet the demands placed upon them. Key responsibilities include: Designing and implementing AI solutions using Azure AI services, including Azure Machine Learning, Cognitive Services, and Bot Services Developing and maintaining scalable and secure cloud-based applications on the Azure, Power and wider Microsoft 365 platforms Collaborating with cross-functional teams to understand business requirements and translate them into technical solutions Staying up-to-date with the latest advancements in AI and Azure technologies and incorporating them into projects Providing technical leadership and mentorship to other team members Ensuring best practices in AI development, including data privacy and ethical considerations. Qualifications Qualifications Strong knowledge of the Microsoft stack, particularly Azure Proficiency in programming languages such as Python, C# Excellent problem-solving skills and the ability to work independently and as part of a team Proficient in low code tools such as Power Platform, Copilot Studio and Teams Toolkit Strong communication skills and the ability to convey complex technical concepts to non-technical stakeholders A self-starter, happy to work in isolation or as part of a larger team and able to use your own initiative rather than always relying on direction from others Appreciate the importance of high availability and secure systems and infrastructure. Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team A keen interest in technology and the IT market. Any experience of the below is a plus: Experience with DevOps practices and tools, such as Azure DevOps or GitHub Actions. Knowledge of containerization technologies like Docker and Kubernetes. Certification in Azure AI Engineer Associate or similar is a plus. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Jul 06, 2025
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, andtogether we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, andtransport. Our teams operate globally from offices across theUK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Flexible working - We operate in a Hybrid working environment, where you will be required to come into your designated office 2 days per week. This is an interesting and varied role where you will be responsible for designing, developing, and deploying AI enabled solutions on the Azure and wider Microsoft 365 platform. You will utilise Microsoft low code tools such as Copilot Studio, Teams toolkit and the Power Platform to deliver solutions where appropriate, whilst having the knowledge to code directly to underlying models when required. The role will allow you to develop your skills in areas such as machine learning, cognitive services, and cloud-based AI operations. The successful candidate will work within a wider development team to create innovative AI enabled solutions where appropriate, applying the latest advancements in AI and Azure technologies to solve complex business problems. Confident in deploying and operating a variety of systems to ensure that all environments are available, reliable, secure, and able to meet the demands placed upon them. Key responsibilities include: Designing and implementing AI solutions using Azure AI services, including Azure Machine Learning, Cognitive Services, and Bot Services Developing and maintaining scalable and secure cloud-based applications on the Azure, Power and wider Microsoft 365 platforms Collaborating with cross-functional teams to understand business requirements and translate them into technical solutions Staying up-to-date with the latest advancements in AI and Azure technologies and incorporating them into projects Providing technical leadership and mentorship to other team members Ensuring best practices in AI development, including data privacy and ethical considerations. Qualifications Qualifications Strong knowledge of the Microsoft stack, particularly Azure Proficiency in programming languages such as Python, C# Excellent problem-solving skills and the ability to work independently and as part of a team Proficient in low code tools such as Power Platform, Copilot Studio and Teams Toolkit Strong communication skills and the ability to convey complex technical concepts to non-technical stakeholders A self-starter, happy to work in isolation or as part of a larger team and able to use your own initiative rather than always relying on direction from others Appreciate the importance of high availability and secure systems and infrastructure. Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team A keen interest in technology and the IT market. Any experience of the below is a plus: Experience with DevOps practices and tools, such as Azure DevOps or GitHub Actions. Knowledge of containerization technologies like Docker and Kubernetes. Certification in Azure AI Engineer Associate or similar is a plus. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Job Title: External Talent Sourcing & Contracting Associate Manager UKIA Location: London Onsite: 2-3x per week Role Overview:The External Talent Sourcing & Contracting Associate Manager is responsible for supporting the delivery of services to stakeholders and category leads. This includes strategic sourcing, competitive bids, contract negotiations, supplier performance management, price management, savings/compliance reporting, continuous improvement and ongoing cost reductions, supply market monitoring, and issue resolution. Responsibilities: Strategic Level: Influence the External Talent Category strategies to continuously drive improvement and value for Accenture. Utilize and continuously develop industry knowledge about the External Talent category to facilitate effective discussions, stakeholder management, and negotiations with key business stakeholders and suppliers. Tactical Level: Collaborate with the Sourcing & Contracting team in India to ensure projects are delivered to a high standard, driving best practice in Procurement. Manage senior stakeholder relationships (e.g., Client Account Leads, Managing Directors, and Directors of Operations). Foster relationships with suppliers by discussing performance and partnership building. Utilize feedback to find and create solutions for senior leaders. Liaise with multiple departments (Procurement, Legal, Tax, Operations) to uncover opportunities for continuous improvement and solve day-to-day challenges. Ensure the highest level of compliance with local legislation, regulations, and Accenture policies. Focus on business adherence to processes and identify and implement process improvements. Identify opportunities and continuous improvements to support the overall delivery of our External Talent objectives. Project Level: Drive demand management projects. Assist in integrating companies acquired by Accenture from a procurement perspective. Launch RFPs or other sourcing activities to refresh the supplier base. Assist the business in proposal solutioning. Language Requirements: Fluent in English. Qualifications: Bachelor's degree. Minimum of 7 years' experience in strategic sourcing, contract negotiations, procurement, and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating complex purchasing agreements with suppliers in the Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape, including employment law, immigration procedures, work visa classifications, and employment arrangements. Ability to manage multiple projects, adopt a flexible approach, and prioritize tasks appropriately. Comfortable navigating and communicating in a multicultural and broad environment and with all levels of the organization. 3+ years of experience working with senior business executives in a highly complex matrix organization. Forward and solution-minded, team player with a high degree of self-management. Comfortable working in a matrix-type organization. Ability to coach/mentor and lead if required; ability to collaborate, advocate a shared vision, and execute with agility. Ability to travel 10% of the time. Professional Skill Requirements: Excellent communication skills, both written and verbal, including formal presentation skills. Strong analytical and problem-solving skills. Strong multi-tasking skills. Strong multi-phase project management skills. Attention to detail, able to problem solve, analytical. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Highly motivated independent self-starter who thrives on challenge and delivering exceptional results. Possess a desire to learn and deliver as a true team player. Collaborative, and can drive favorable business outcomes in an efficient and agile manner, and who can flex to ever-dynamic business needs.
Jul 06, 2025
Full time
Job Title: External Talent Sourcing & Contracting Associate Manager UKIA Location: London Onsite: 2-3x per week Role Overview:The External Talent Sourcing & Contracting Associate Manager is responsible for supporting the delivery of services to stakeholders and category leads. This includes strategic sourcing, competitive bids, contract negotiations, supplier performance management, price management, savings/compliance reporting, continuous improvement and ongoing cost reductions, supply market monitoring, and issue resolution. Responsibilities: Strategic Level: Influence the External Talent Category strategies to continuously drive improvement and value for Accenture. Utilize and continuously develop industry knowledge about the External Talent category to facilitate effective discussions, stakeholder management, and negotiations with key business stakeholders and suppliers. Tactical Level: Collaborate with the Sourcing & Contracting team in India to ensure projects are delivered to a high standard, driving best practice in Procurement. Manage senior stakeholder relationships (e.g., Client Account Leads, Managing Directors, and Directors of Operations). Foster relationships with suppliers by discussing performance and partnership building. Utilize feedback to find and create solutions for senior leaders. Liaise with multiple departments (Procurement, Legal, Tax, Operations) to uncover opportunities for continuous improvement and solve day-to-day challenges. Ensure the highest level of compliance with local legislation, regulations, and Accenture policies. Focus on business adherence to processes and identify and implement process improvements. Identify opportunities and continuous improvements to support the overall delivery of our External Talent objectives. Project Level: Drive demand management projects. Assist in integrating companies acquired by Accenture from a procurement perspective. Launch RFPs or other sourcing activities to refresh the supplier base. Assist the business in proposal solutioning. Language Requirements: Fluent in English. Qualifications: Bachelor's degree. Minimum of 7 years' experience in strategic sourcing, contract negotiations, procurement, and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating complex purchasing agreements with suppliers in the Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape, including employment law, immigration procedures, work visa classifications, and employment arrangements. Ability to manage multiple projects, adopt a flexible approach, and prioritize tasks appropriately. Comfortable navigating and communicating in a multicultural and broad environment and with all levels of the organization. 3+ years of experience working with senior business executives in a highly complex matrix organization. Forward and solution-minded, team player with a high degree of self-management. Comfortable working in a matrix-type organization. Ability to coach/mentor and lead if required; ability to collaborate, advocate a shared vision, and execute with agility. Ability to travel 10% of the time. Professional Skill Requirements: Excellent communication skills, both written and verbal, including formal presentation skills. Strong analytical and problem-solving skills. Strong multi-tasking skills. Strong multi-phase project management skills. Attention to detail, able to problem solve, analytical. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Highly motivated independent self-starter who thrives on challenge and delivering exceptional results. Possess a desire to learn and deliver as a true team player. Collaborative, and can drive favorable business outcomes in an efficient and agile manner, and who can flex to ever-dynamic business needs.
Who are Just? We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As DB Developer you will serve as a liaison between the strategic systems development team and the business-as-usual (BAU) teams to ensure effective business operations during transitional phases. Therefore, it is essential that the candidate possesses knowledge in both DB Pensions concepts and best practices in system development/coding. Job Role Accountabilities Responsible for facilitating ongoing improvement of BAU activities in alignment with the long-term strategic vision outlined by the DB Technical Leadership Team (TLT). Improve DB data and aid the migration from current BAU systems to the strategic solution outlined by the DB TLT. Identify necessary developments for business continuity during the transition to new systems and processes. Deliver scalable, robust solutions and mitigating process risks. Ensure all developments support effective business operations and changes required by various business activities relying on DB data. Facilitate requirements through discussions with BAU teams (data experts, system developers, operational pensions professionals, and actuaries). Maintain work plans, documentation, and controls according to business needs. Skills and Knowledge Significant experience of coding preferably with Python and/or Julia knowledge. A good working knowledge of DB pensions, including operational processes, is required. Knowledge of VBA and SQL Server would be advantageous. Logical and analytical thinker. Excellent problem analysis and resolution skills. Self-starter, able to work independently and manage own workloads effectively. Experience Significant industry experience, split across systems development and finance. Sufficient coding experience to build real life data management systems and migration/reconciliation routines from scratch. Experience of developing practical and robust code-based solutions for BAU migration issues in a fast-paced environment. Experience in understanding and working with valuation/cashflow models and working with actuarial reporting and systems. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection, just in case. A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available to you via our Online Benefits Portal. Plus, several additional purchase options available for you and your loved ones.
Jul 06, 2025
Full time
Who are Just? We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As DB Developer you will serve as a liaison between the strategic systems development team and the business-as-usual (BAU) teams to ensure effective business operations during transitional phases. Therefore, it is essential that the candidate possesses knowledge in both DB Pensions concepts and best practices in system development/coding. Job Role Accountabilities Responsible for facilitating ongoing improvement of BAU activities in alignment with the long-term strategic vision outlined by the DB Technical Leadership Team (TLT). Improve DB data and aid the migration from current BAU systems to the strategic solution outlined by the DB TLT. Identify necessary developments for business continuity during the transition to new systems and processes. Deliver scalable, robust solutions and mitigating process risks. Ensure all developments support effective business operations and changes required by various business activities relying on DB data. Facilitate requirements through discussions with BAU teams (data experts, system developers, operational pensions professionals, and actuaries). Maintain work plans, documentation, and controls according to business needs. Skills and Knowledge Significant experience of coding preferably with Python and/or Julia knowledge. A good working knowledge of DB pensions, including operational processes, is required. Knowledge of VBA and SQL Server would be advantageous. Logical and analytical thinker. Excellent problem analysis and resolution skills. Self-starter, able to work independently and manage own workloads effectively. Experience Significant industry experience, split across systems development and finance. Sufficient coding experience to build real life data management systems and migration/reconciliation routines from scratch. Experience of developing practical and robust code-based solutions for BAU migration issues in a fast-paced environment. Experience in understanding and working with valuation/cashflow models and working with actuarial reporting and systems. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection, just in case. A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available to you via our Online Benefits Portal. Plus, several additional purchase options available for you and your loved ones.
We're looking for a Revenue Assurance Manager to join our growing team at AJ Bell.This is a high impact role where you'll lead a team responsible for ensuring fees are charged accurately, controls are robust, and customer outcomes are fair and compliant with Consumer Duty. What you'll be doing: Oversee the delivery of pricing changes, system upgrades, and fee updates across the business, ensuring full alignment with policies and regulatory expectations. Analyse data to spot trends, highlight issues, and deliver actionable insights using tools like Excel and Power BI. Support the Pricing Change Working Group and contribute to meeting preparation, test result reviews, and stakeholder training. Coordinate cross functional projects and stakeholder engagement, managing everything from UAT testing to final documentation. Ensure departmental processes are clearly defined, documented, and consistently followed. Lead, coach, and develop the Revenue Assurance team, managing resourcing, performance reviews, training, and day-to-day operations. Drive a culture of continuous improvement by identifying risks, implementing controls, and recommending process enhancements. What we're looking for: Detail-oriented and analytical, with the ability to turn large data sets into meaningful insights. Advanced Excel skills; Power BI experience is a strong advantage. Familiarity with UAT, internal controls, pricing structures, and regulatory compliance. Proven team leadership experience with a strong track record of performance management, coaching, and development. Skilled in managing multiple projects and priorities with tight deadlines. Strong communicator with the ability to build relationships across a variety of teams and seniority levels. Confident in challenging existing processes and suggesting improvements. About us AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 593,000 customers using our award-winning platform propositions to manage assets totalling more than £90.4 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' forsix consecutive yearsand in 2024 named a Great Place to Work. Our perks and benefits Starting holiday entitlement of 27days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free gym membership Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Jul 06, 2025
Full time
We're looking for a Revenue Assurance Manager to join our growing team at AJ Bell.This is a high impact role where you'll lead a team responsible for ensuring fees are charged accurately, controls are robust, and customer outcomes are fair and compliant with Consumer Duty. What you'll be doing: Oversee the delivery of pricing changes, system upgrades, and fee updates across the business, ensuring full alignment with policies and regulatory expectations. Analyse data to spot trends, highlight issues, and deliver actionable insights using tools like Excel and Power BI. Support the Pricing Change Working Group and contribute to meeting preparation, test result reviews, and stakeholder training. Coordinate cross functional projects and stakeholder engagement, managing everything from UAT testing to final documentation. Ensure departmental processes are clearly defined, documented, and consistently followed. Lead, coach, and develop the Revenue Assurance team, managing resourcing, performance reviews, training, and day-to-day operations. Drive a culture of continuous improvement by identifying risks, implementing controls, and recommending process enhancements. What we're looking for: Detail-oriented and analytical, with the ability to turn large data sets into meaningful insights. Advanced Excel skills; Power BI experience is a strong advantage. Familiarity with UAT, internal controls, pricing structures, and regulatory compliance. Proven team leadership experience with a strong track record of performance management, coaching, and development. Skilled in managing multiple projects and priorities with tight deadlines. Strong communicator with the ability to build relationships across a variety of teams and seniority levels. Confident in challenging existing processes and suggesting improvements. About us AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 593,000 customers using our award-winning platform propositions to manage assets totalling more than £90.4 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' forsix consecutive yearsand in 2024 named a Great Place to Work. Our perks and benefits Starting holiday entitlement of 27days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free gym membership Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Aufgaben Aufgaben Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: Von der Planung, über die Beschaffung, Logistik, Produktion, sowie den Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Übernahme von (Teil-) Projektleitungsaufgaben im Umfeld Supply Chain Planung Abbildung komplexer Planungsprozesse in SAP ERP, S/4HANA (insb. ePP/DS) und SAP IBP Überführung der Planungsprozesse nach SAP IBP und SAP S/4HANA (insb. ePP/DS) und Optimierung dieser in den zukunftsorientierten Planungsapplikationen Konzeption von Lösungs- und Optimierungsverfahren für Planungsprozesse (wie Heuristiken, Optimizer, Solver) in unterschiedlichen Branchen wie z.B. OEM, Automobilzulieferer, Consumer Goods, Medical Devices & Body Care, Life Science etc. Vorantreiben innovativer interner Aufgaben, wie die Weiterentwicklung von Beratungslösungen in Zeiten der Digitalisierung und Industrie 4.0 im Hinblick auf Echtzeitplanung und Steuerung Anforderungen Anforderungen Um für deinen Weg als (Senior) Consultant bei MHP gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium undmind. 2 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting Leidenschaft für mindestens eine der folgenden SAP-Lösungen: SAP IBP, SAP PP/DS, SAP SCM/APO und SAP S/4HANA Expertise in der Gestaltung und Umsetzung in mindestens einem der folgenden Planungsprozesse: Sales and Operations Planning, Absatzplanung, Produktions- und Feinplanung, Bestandsplanung/-optimierung, Netzwerk-/ Materialplanung Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor vom Top-Management bis zum Werker sowie den MHP Kolleg:innen und zeichnet sich durch starke analytische, konzeptionelle und problemlösungsorientierte Fähigkeiten aus Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum Unternehmensprofil Unternehmensprofil Als Technologie- und Businesspartner digitalisiert MHP die Prozesse und Produkte seiner Kunden und begleitet sie bei ihren IT-Transformationen entlang der gesamten Wertschöpfungskette. Als Digitalisierungspionier in den Sektoren Mobility und Manufacturing überträgt MHP seine Expertise in unterschiedlichste Branchen und ist der Premium-Partner für Thought Leader auf dem Weg in ein Better Tomorrow. Weltweit betreut MHP über 300 Kunden: führende Konzerne und innovative Mittelständler. MHP berät sowohl operativ als auch strategisch und liefert ausgewiesene IT- und Technologie-Expertise sowie spezifisches Branchen Know-how. Als OneTeam agiert MHP international, mit Hauptsitz in Deutschland und Tochtergesellschaften in den USA, UK, Rumänien und China. Seit 25 Jahren gestaltet MHP gemeinsam mit seinen Kunden die Zukunft. Über 3.000 MHPler:innen vereint der Anspruch nach Excellence und nachhaltigem Erfolg. Dieser Anspruch treibt MHP weiter an - heute, morgen und in Zukunft. Exklusive Einblicke hinter die Kulissen Exklusive Einblicke hinter die Kulissen Bei MHP wächst du in einem innovativen und fördernden Umfeld kontinuierlich an deinen Aufgaben. Das macht uns zum perfekten Sparring-Partner für deine Karriere. Sowohl für fachlichen Input als auch berufliches Networking. Unter anderem bieten wir dir dabei: Wertschätzung. Wir unterstützen und schätzen Kolleg:innen so wie sie sind und feiern unsere Erfolge gemeinsam. Wir freuen uns immer über Kreativität und neue Impulse. Flexibilität. Zeitlich wie örtlich - je nach Projekt zu Hause, im Office, beim Kunden. Du hast mit uns die Möglichkeit zu wachsen, in den Aufgaben, deinem Knowhow und in der Verantwortung. Einen umfangreichen Überblick zu unseren Benefits findest du hier. Hinweise zur Bewerbung Hinweise zur Bewerbung Bewirb dich am besten gleich. Ganz einfach online über unseren JobLocator. Dort kannst du deine Bewerbungsunterlagen, wie Lebenslauf, Zeugnisse und ggf. Projektlisten, in wenigen Klicks an uns schicken. Ein Anschreiben ist nicht erforderlich. Übrigens: Wenn deine Bewerbung bei uns eingeht überprüft unser Recruiting-Team bereichsübergreifend, ob es eine geeignete Stelle für dich gibt. Unabhängig von aktuellen Jobausschreibungen versuchen wir, für dich den passendsten Job bei MHP zu finden. Du hast noch Fragen? Dann schaue dir unsere FAQs auf unserer Karriereseite an. Für weitere Anliegen wende dich gerne an unser Recruiting Team unter (0). Daten werden importiert. Bitte warten
Jul 06, 2025
Full time
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Aufgaben Aufgaben Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: Von der Planung, über die Beschaffung, Logistik, Produktion, sowie den Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Übernahme von (Teil-) Projektleitungsaufgaben im Umfeld Supply Chain Planung Abbildung komplexer Planungsprozesse in SAP ERP, S/4HANA (insb. ePP/DS) und SAP IBP Überführung der Planungsprozesse nach SAP IBP und SAP S/4HANA (insb. ePP/DS) und Optimierung dieser in den zukunftsorientierten Planungsapplikationen Konzeption von Lösungs- und Optimierungsverfahren für Planungsprozesse (wie Heuristiken, Optimizer, Solver) in unterschiedlichen Branchen wie z.B. OEM, Automobilzulieferer, Consumer Goods, Medical Devices & Body Care, Life Science etc. Vorantreiben innovativer interner Aufgaben, wie die Weiterentwicklung von Beratungslösungen in Zeiten der Digitalisierung und Industrie 4.0 im Hinblick auf Echtzeitplanung und Steuerung Anforderungen Anforderungen Um für deinen Weg als (Senior) Consultant bei MHP gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium undmind. 2 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting Leidenschaft für mindestens eine der folgenden SAP-Lösungen: SAP IBP, SAP PP/DS, SAP SCM/APO und SAP S/4HANA Expertise in der Gestaltung und Umsetzung in mindestens einem der folgenden Planungsprozesse: Sales and Operations Planning, Absatzplanung, Produktions- und Feinplanung, Bestandsplanung/-optimierung, Netzwerk-/ Materialplanung Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor vom Top-Management bis zum Werker sowie den MHP Kolleg:innen und zeichnet sich durch starke analytische, konzeptionelle und problemlösungsorientierte Fähigkeiten aus Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum Unternehmensprofil Unternehmensprofil Als Technologie- und Businesspartner digitalisiert MHP die Prozesse und Produkte seiner Kunden und begleitet sie bei ihren IT-Transformationen entlang der gesamten Wertschöpfungskette. Als Digitalisierungspionier in den Sektoren Mobility und Manufacturing überträgt MHP seine Expertise in unterschiedlichste Branchen und ist der Premium-Partner für Thought Leader auf dem Weg in ein Better Tomorrow. Weltweit betreut MHP über 300 Kunden: führende Konzerne und innovative Mittelständler. MHP berät sowohl operativ als auch strategisch und liefert ausgewiesene IT- und Technologie-Expertise sowie spezifisches Branchen Know-how. Als OneTeam agiert MHP international, mit Hauptsitz in Deutschland und Tochtergesellschaften in den USA, UK, Rumänien und China. Seit 25 Jahren gestaltet MHP gemeinsam mit seinen Kunden die Zukunft. Über 3.000 MHPler:innen vereint der Anspruch nach Excellence und nachhaltigem Erfolg. Dieser Anspruch treibt MHP weiter an - heute, morgen und in Zukunft. Exklusive Einblicke hinter die Kulissen Exklusive Einblicke hinter die Kulissen Bei MHP wächst du in einem innovativen und fördernden Umfeld kontinuierlich an deinen Aufgaben. Das macht uns zum perfekten Sparring-Partner für deine Karriere. Sowohl für fachlichen Input als auch berufliches Networking. Unter anderem bieten wir dir dabei: Wertschätzung. Wir unterstützen und schätzen Kolleg:innen so wie sie sind und feiern unsere Erfolge gemeinsam. Wir freuen uns immer über Kreativität und neue Impulse. Flexibilität. Zeitlich wie örtlich - je nach Projekt zu Hause, im Office, beim Kunden. Du hast mit uns die Möglichkeit zu wachsen, in den Aufgaben, deinem Knowhow und in der Verantwortung. Einen umfangreichen Überblick zu unseren Benefits findest du hier. Hinweise zur Bewerbung Hinweise zur Bewerbung Bewirb dich am besten gleich. Ganz einfach online über unseren JobLocator. Dort kannst du deine Bewerbungsunterlagen, wie Lebenslauf, Zeugnisse und ggf. Projektlisten, in wenigen Klicks an uns schicken. Ein Anschreiben ist nicht erforderlich. Übrigens: Wenn deine Bewerbung bei uns eingeht überprüft unser Recruiting-Team bereichsübergreifend, ob es eine geeignete Stelle für dich gibt. Unabhängig von aktuellen Jobausschreibungen versuchen wir, für dich den passendsten Job bei MHP zu finden. Du hast noch Fragen? Dann schaue dir unsere FAQs auf unserer Karriereseite an. Für weitere Anliegen wende dich gerne an unser Recruiting Team unter (0). Daten werden importiert. Bitte warten
Senior Data Management Analyst page is loaded Senior Data Management Analyst Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R94708 About the Business: At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all we're creative problem solvers with an entrepreneurial spirit. About the Role: We have an outstanding opportunity available for a data management analyst within our data operations team. This role will collaborate with stakeholders across business units to help analyse, improve and maintain our core reference and master data which helps connect the markets to our customers. This is an outstanding career opportunity within a dynamic market-leading global business. We have a supportive culture with a keen focus on innovation, technical excellence, career development and mutual support. Key Responsibilities Data Policies and Standards: Work collaboratively with various teams to enforce data policies, standards, and procedures, ensuring proper governance of data usage, access, and handling throughout the organization for reference\master data. Data Stewardship: Collaborate with data stewards\owners responsible for making decisions on data including definition, standards, and other items through the data management group> Data Management (RDM\MDM): Oversee the maintenance of RDM\MDM processes to ensure data integrity, quality, and compliance with governance policies. Maintain detailed data documentation, including data dictionaries, policies, lineage, and flow diagrams. Product owner of the data management platform and work with the technology to improve\upgrade the core capability when needed. Support Key Data Initiatives: Drive and support key initiatives across all areas including AI Lead data governance projects and initiatives, ensuring alignment with key Data Governance principles through guidance and oversight. Data Training Delivery and Ownership: Educate and guide users on data management policies and best practices. Recommend and implement changes to core processes to enhance data management and reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance or Data Quality Intermediate MS Office Suite skills including Excel, Power Point, Visio Some knowledge of relational databases, and familiarity with analysis techniques Excellent communication skills with ability to influence at all levels within business. Ability to communicate technical matters in non-technical business terms Aptitude for technology, inquisitive, self-motivation in learning and exploring applications Willingness to challenge internal opinions based on data Interest in data analysis, databases and software development Learn more about the LexisNexis Risk team and how we work here At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy .
Jul 06, 2025
Full time
Senior Data Management Analyst page is loaded Senior Data Management Analyst Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R94708 About the Business: At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all we're creative problem solvers with an entrepreneurial spirit. About the Role: We have an outstanding opportunity available for a data management analyst within our data operations team. This role will collaborate with stakeholders across business units to help analyse, improve and maintain our core reference and master data which helps connect the markets to our customers. This is an outstanding career opportunity within a dynamic market-leading global business. We have a supportive culture with a keen focus on innovation, technical excellence, career development and mutual support. Key Responsibilities Data Policies and Standards: Work collaboratively with various teams to enforce data policies, standards, and procedures, ensuring proper governance of data usage, access, and handling throughout the organization for reference\master data. Data Stewardship: Collaborate with data stewards\owners responsible for making decisions on data including definition, standards, and other items through the data management group> Data Management (RDM\MDM): Oversee the maintenance of RDM\MDM processes to ensure data integrity, quality, and compliance with governance policies. Maintain detailed data documentation, including data dictionaries, policies, lineage, and flow diagrams. Product owner of the data management platform and work with the technology to improve\upgrade the core capability when needed. Support Key Data Initiatives: Drive and support key initiatives across all areas including AI Lead data governance projects and initiatives, ensuring alignment with key Data Governance principles through guidance and oversight. Data Training Delivery and Ownership: Educate and guide users on data management policies and best practices. Recommend and implement changes to core processes to enhance data management and reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance or Data Quality Intermediate MS Office Suite skills including Excel, Power Point, Visio Some knowledge of relational databases, and familiarity with analysis techniques Excellent communication skills with ability to influence at all levels within business. Ability to communicate technical matters in non-technical business terms Aptitude for technology, inquisitive, self-motivation in learning and exploring applications Willingness to challenge internal opinions based on data Interest in data analysis, databases and software development Learn more about the LexisNexis Risk team and how we work here At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy .
The Design Museum is seeking a proactive Gallery Manager to lead the technician team in the installation, maintenance, and de-rigging of exhibitions. This full-time, permanent role involves overseeing all aspects of gallery operations, from object handling and technical planning to health and safety compliance and workshop management. The Gallery Manager will support exhibition development from design to delivery, ensure high standards of object care, and collaborate with a wide range of internal and external stakeholders. Strong leadership, practical, and organisational skills are essential to maintain the integrity and presentation of the museum's exhibitions and displays. 1. Fine art handling and object care 2. Technical skills (e.g., carpentry, mounting, tool use) 3. Team leadership and staff management 4. Health and safety regulation knowledge (e.g., CDM, COSHH) 5. Project coordination and time management Closing date: 25 May Salary: • Range: £30,000 - £40,000 per annum • Expected Offer: Up to £35,000 depending on experience • Benefits: 25 days annual leave plus Christmas Eve closure • Working Hours: 35 hours/week, Monday to Friday • Location: On-site at The Design Museum, London Organisation: The Design Museum Sector: Design & Architecture Job level: Mid Type level: Full time Posted: 02 May
Jul 06, 2025
Full time
The Design Museum is seeking a proactive Gallery Manager to lead the technician team in the installation, maintenance, and de-rigging of exhibitions. This full-time, permanent role involves overseeing all aspects of gallery operations, from object handling and technical planning to health and safety compliance and workshop management. The Gallery Manager will support exhibition development from design to delivery, ensure high standards of object care, and collaborate with a wide range of internal and external stakeholders. Strong leadership, practical, and organisational skills are essential to maintain the integrity and presentation of the museum's exhibitions and displays. 1. Fine art handling and object care 2. Technical skills (e.g., carpentry, mounting, tool use) 3. Team leadership and staff management 4. Health and safety regulation knowledge (e.g., CDM, COSHH) 5. Project coordination and time management Closing date: 25 May Salary: • Range: £30,000 - £40,000 per annum • Expected Offer: Up to £35,000 depending on experience • Benefits: 25 days annual leave plus Christmas Eve closure • Working Hours: 35 hours/week, Monday to Friday • Location: On-site at The Design Museum, London Organisation: The Design Museum Sector: Design & Architecture Job level: Mid Type level: Full time Posted: 02 May
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Our search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to as a Corporate Complaints Data Analyst and you won't either. The Role: As a Corporate Complaints Data Analyst, you will support the Corporate Complaints Manager in designing, implementing, and maintaining a comprehensive Power BI dashboard to consolidate and visualize complaints data across all product franchises. Your work will enable strategic decision-making across the business by delivering data-driven insights, identifying trends, and supporting post-market quality processes. This role combines deep analytical expertise with hands-on involvement in complaint handling, trend analysis, tracking and compliance-driven reporting. You will also perform key post-market quality engineering functions, ensuring our products continue to meet high standards of safety, performance, and regulatory compliance. Key Responsibilities: Data Analytics & Dashboard Development: Collaborate with the Corporate Complaints Manager to develop a centralized Power BI dashboard aggregating corporate complaints data across all business units (Advanced Wound Care, Ostomy Care, Continence Care, Infusion Care). Generate dashboards, trend analyses, and reports to provide actionable insights that drive strategic business decisions for various stakeholders in Post Market. Extract, clean, and analyze complaint data from multiple systems to ensure data quality, consistency, and compliance. Automate reporting processes and improve accessibility of complaints data for stakeholders, including Quality, R&D, Operations, and Regulatory. Utilising knowledge of artificial intelligence (AI) integration to drive and implement improvements in key processes for greater efficiency and data-driven decision making. Complaint Management: Support execution and maintain procedures for complaint activities such as product investigations, ad hoc risk reviews, return process, intake process and product monitoring across all franchises. Execute quality engineering activities for all post-market product surveillance, including collection, analysis, and evaluation of product safety and performance data. Analyze complaint data to detect emerging trends and quality issues that may require further investigation or corrective action. Lead complaint analysis activities and coordinate return processes as needed. Present complaint trend analyses to stakeholders in a timely and accurate manner while supporting root cause investigations. Design & Development Support: Maintain a current understanding of product risk profiles and reportable product harms/malfunctions. Provide risk-based input to project teams and participate in design control activities, including failure mode identification and historical complaint analysis. Quality Management System: Ensure compliance with all Quality Management System requirements and KPIs. Support CAPAs, Health Hazard Evaluations (HHE), audits, inspections, and other investigations using standard quality tools (e.g., fishbone diagrams, Pareto analysis, process mapping, control charts and other Minitab statistical analysis tools). Cross-Functional Support & Leadership: Serve as liaison between marketing, manufacturing, quality, and R&D to maintain post-market product safety and performance. Demonstrate a primary commitment to patient safety, product quality, and Convatec's Quality Policy. Support continuous improvement initiatives and help develop and standardize quality engineering tools, procedures, and best practices. Authority: Act as backup to the Corporate Complaints Manager and other Post Market Surveillance peers. Author quality records in the D2 Document Management System. Author complaints data analysis reports. Skills & Experience: Expert experience developing apps, dashboards, manipulating datasets, and creating intuitive visual reports using Power BI. Knowledge of the other Power applications would be beneficial. Knowledge of artificial intelligence (AI) integration and utilisation is ideal. Advanced skills in Excel and working knowledge of Minitab or similar statistical tools. Demonstrated ability to analyse and interpret large volumes of quality data to detect trends. Knowledge of post-market surveillance, product risk assessment, and complaint handling procedures. Solid communication skills with the ability to clearly present technical data and collaborate cross-functionally. Familiarity with regulatory standards, including EU MDR (Regulation 2017/745), 21 CFR 820, ISO 13485, and ISO 14971. Excellent project and time management skills. Proven ability to work collaboratively within cross-functional teams while also demonstrating initiative and self-direction to work independently with minimal supervision when required. Desirable: Certification in Quality Management Systems (e.g., ISO 13485, ISO 9001, ASQ, Lead Auditor). Six Sigma Green or Black Belt certification, or equivalent experience in statistical analysis. Experience in a medical device or life sciences company. Qualifications/Education: Master's degree in a technical or scientific field preferred. 5+ years of experience in quality engineering, data analytics, or post-market surveillance. Experience supporting product development, risk management, and lifecycle processes in a regulated environment. Our transformation will change your career. For good. You'll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you'll be supported to bring them to life. There'll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that'll move you. # LI-Remote Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
Jul 06, 2025
Full time
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Our search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to as a Corporate Complaints Data Analyst and you won't either. The Role: As a Corporate Complaints Data Analyst, you will support the Corporate Complaints Manager in designing, implementing, and maintaining a comprehensive Power BI dashboard to consolidate and visualize complaints data across all product franchises. Your work will enable strategic decision-making across the business by delivering data-driven insights, identifying trends, and supporting post-market quality processes. This role combines deep analytical expertise with hands-on involvement in complaint handling, trend analysis, tracking and compliance-driven reporting. You will also perform key post-market quality engineering functions, ensuring our products continue to meet high standards of safety, performance, and regulatory compliance. Key Responsibilities: Data Analytics & Dashboard Development: Collaborate with the Corporate Complaints Manager to develop a centralized Power BI dashboard aggregating corporate complaints data across all business units (Advanced Wound Care, Ostomy Care, Continence Care, Infusion Care). Generate dashboards, trend analyses, and reports to provide actionable insights that drive strategic business decisions for various stakeholders in Post Market. Extract, clean, and analyze complaint data from multiple systems to ensure data quality, consistency, and compliance. Automate reporting processes and improve accessibility of complaints data for stakeholders, including Quality, R&D, Operations, and Regulatory. Utilising knowledge of artificial intelligence (AI) integration to drive and implement improvements in key processes for greater efficiency and data-driven decision making. Complaint Management: Support execution and maintain procedures for complaint activities such as product investigations, ad hoc risk reviews, return process, intake process and product monitoring across all franchises. Execute quality engineering activities for all post-market product surveillance, including collection, analysis, and evaluation of product safety and performance data. Analyze complaint data to detect emerging trends and quality issues that may require further investigation or corrective action. Lead complaint analysis activities and coordinate return processes as needed. Present complaint trend analyses to stakeholders in a timely and accurate manner while supporting root cause investigations. Design & Development Support: Maintain a current understanding of product risk profiles and reportable product harms/malfunctions. Provide risk-based input to project teams and participate in design control activities, including failure mode identification and historical complaint analysis. Quality Management System: Ensure compliance with all Quality Management System requirements and KPIs. Support CAPAs, Health Hazard Evaluations (HHE), audits, inspections, and other investigations using standard quality tools (e.g., fishbone diagrams, Pareto analysis, process mapping, control charts and other Minitab statistical analysis tools). Cross-Functional Support & Leadership: Serve as liaison between marketing, manufacturing, quality, and R&D to maintain post-market product safety and performance. Demonstrate a primary commitment to patient safety, product quality, and Convatec's Quality Policy. Support continuous improvement initiatives and help develop and standardize quality engineering tools, procedures, and best practices. Authority: Act as backup to the Corporate Complaints Manager and other Post Market Surveillance peers. Author quality records in the D2 Document Management System. Author complaints data analysis reports. Skills & Experience: Expert experience developing apps, dashboards, manipulating datasets, and creating intuitive visual reports using Power BI. Knowledge of the other Power applications would be beneficial. Knowledge of artificial intelligence (AI) integration and utilisation is ideal. Advanced skills in Excel and working knowledge of Minitab or similar statistical tools. Demonstrated ability to analyse and interpret large volumes of quality data to detect trends. Knowledge of post-market surveillance, product risk assessment, and complaint handling procedures. Solid communication skills with the ability to clearly present technical data and collaborate cross-functionally. Familiarity with regulatory standards, including EU MDR (Regulation 2017/745), 21 CFR 820, ISO 13485, and ISO 14971. Excellent project and time management skills. Proven ability to work collaboratively within cross-functional teams while also demonstrating initiative and self-direction to work independently with minimal supervision when required. Desirable: Certification in Quality Management Systems (e.g., ISO 13485, ISO 9001, ASQ, Lead Auditor). Six Sigma Green or Black Belt certification, or equivalent experience in statistical analysis. Experience in a medical device or life sciences company. Qualifications/Education: Master's degree in a technical or scientific field preferred. 5+ years of experience in quality engineering, data analytics, or post-market surveillance. Experience supporting product development, risk management, and lifecycle processes in a regulated environment. Our transformation will change your career. For good. You'll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you'll be supported to bring them to life. There'll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that'll move you. # LI-Remote Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
Job Description GB and Ireland Business Partner Sysco International Hybrid Dublin, London or Ashford The Business Partner role for Commercial is a strategic interface between IT and the local GB and Ireland Commercial stakeholders, fostering strong relationships in order to understand local business goals/objectives and identifying opportunities for Technology to add-value. The role will work collaboratively to create and maintain the local Commercial roadmap for their market as part of their Commercial plan, ensuring relevant Technology projects or changes are prioritized within their market and are executed to plan, scope and budget by the responsible delivery teams within a wider European plan. They will act as the primary voice for the local Commercial stakeholders, ensuring business needs are well understood with a clear scope, and being addressed by Technology services throughout delivery and into BAU operations. They will be a trusted advisor to local Commercial stakeholders, being an advocate for the adoption of standardized Technology products/solutions aligned to Europe wherever possible. As the Commercial Business Partner, the role will work closely with the local Commercial leaders and European Technology leadership, to develop an aligned local Commercial Technology roadmap with a 1-3+ year planning horizon. The Business Partner will operate strategically, understanding short and long-term business needs, and collaborate within Technology to ensure recommended Technology products/solutions deliver expected outcomes on time, to scope and budget. The role will strive for the adoption of standardised North Star technologies wherever possible and bring insight into the local Market from wider European Technology initiatives. This role is based in the UK or Ireland, however occasional travel across Sysco Europe may be required. Key Accountabilities & Responsibilities: Responsible for the Technology relationship with the Commercial stakeholders in the local market covering all Commercial capabilities such as: commercial sales and service, pricing, digital and marketing. Act as a senior escalation point in/out of local Commercial stakeholders as needed to facilitate action or decision making with regards to Technology products/services. Owning the local country Commercial roadmap ensuring that delivery sequencing aligns to priorities and can be feasibly delivered when integrated with the wider European Commercial roadmap. Responsible for the local Commercial Technology capital plan ensuring spend is utilised as expected, and that PMO governance is adhered to by delivery teams. The role will work in a matrix way across the Commercial technology teams but may need to lead a team on an as/need basis. About you: You'll be responsible for managing the relationship between Technology and the local Commercial market, ensuring alignment between business goals and the Technology roadmap for Commercial over a 1-3+ year horizon. As the primary Technology point of contact for local Commercial stakeholders during demand intake, you'll ensure a clear understanding of project priorities and contributes to the wider European Commercial plan to effectively sequence resources and delivery. Supporting business case development by facilitating collaboration between local Commercial stakeholders and Technology delivery teams to agree on clear scope and requirements, ensuring that recommended solutions meet business needs. Although not directly accountable for the physical delivery or ongoing operation of Technology products and solutions, the Business Partner works cross-functionally within Technology to ensure market-specific deliveries are completed on time, within cost and budget, and that products perform as expected in a business-as-usual operational environment. A critical role that acts as a positive ambassador for IT products and services, adopting strategies to strengthen the relationship between the Business and Technology.
Jul 06, 2025
Full time
Job Description GB and Ireland Business Partner Sysco International Hybrid Dublin, London or Ashford The Business Partner role for Commercial is a strategic interface between IT and the local GB and Ireland Commercial stakeholders, fostering strong relationships in order to understand local business goals/objectives and identifying opportunities for Technology to add-value. The role will work collaboratively to create and maintain the local Commercial roadmap for their market as part of their Commercial plan, ensuring relevant Technology projects or changes are prioritized within their market and are executed to plan, scope and budget by the responsible delivery teams within a wider European plan. They will act as the primary voice for the local Commercial stakeholders, ensuring business needs are well understood with a clear scope, and being addressed by Technology services throughout delivery and into BAU operations. They will be a trusted advisor to local Commercial stakeholders, being an advocate for the adoption of standardized Technology products/solutions aligned to Europe wherever possible. As the Commercial Business Partner, the role will work closely with the local Commercial leaders and European Technology leadership, to develop an aligned local Commercial Technology roadmap with a 1-3+ year planning horizon. The Business Partner will operate strategically, understanding short and long-term business needs, and collaborate within Technology to ensure recommended Technology products/solutions deliver expected outcomes on time, to scope and budget. The role will strive for the adoption of standardised North Star technologies wherever possible and bring insight into the local Market from wider European Technology initiatives. This role is based in the UK or Ireland, however occasional travel across Sysco Europe may be required. Key Accountabilities & Responsibilities: Responsible for the Technology relationship with the Commercial stakeholders in the local market covering all Commercial capabilities such as: commercial sales and service, pricing, digital and marketing. Act as a senior escalation point in/out of local Commercial stakeholders as needed to facilitate action or decision making with regards to Technology products/services. Owning the local country Commercial roadmap ensuring that delivery sequencing aligns to priorities and can be feasibly delivered when integrated with the wider European Commercial roadmap. Responsible for the local Commercial Technology capital plan ensuring spend is utilised as expected, and that PMO governance is adhered to by delivery teams. The role will work in a matrix way across the Commercial technology teams but may need to lead a team on an as/need basis. About you: You'll be responsible for managing the relationship between Technology and the local Commercial market, ensuring alignment between business goals and the Technology roadmap for Commercial over a 1-3+ year horizon. As the primary Technology point of contact for local Commercial stakeholders during demand intake, you'll ensure a clear understanding of project priorities and contributes to the wider European Commercial plan to effectively sequence resources and delivery. Supporting business case development by facilitating collaboration between local Commercial stakeholders and Technology delivery teams to agree on clear scope and requirements, ensuring that recommended solutions meet business needs. Although not directly accountable for the physical delivery or ongoing operation of Technology products and solutions, the Business Partner works cross-functionally within Technology to ensure market-specific deliveries are completed on time, within cost and budget, and that products perform as expected in a business-as-usual operational environment. A critical role that acts as a positive ambassador for IT products and services, adopting strategies to strengthen the relationship between the Business and Technology.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Are you a motivated sales professional ready to take on a new challenge? As a Business Development Manager at Cision, you will proactively engage with PR and communications professionals across the UK mid-market segment. Working alongside a dedicated team, you'll primarily focus on telephone-based sales, with some face-to-face meetings expected. What we're looking for: We want a dynamic, full 360 sales expert to join our mid-market team and pitch Cision's comprehensive suite of services to new prospects in the PR and communications space. If you're passionate about sales and eager to join an already successful team selling a market-leading solution, this role is for you. Key responsibilities: Position Cision's value proposition through both inbound and outbound sales approaches targeting mid-market organisations Educate prospects throughout their buyer's journey, demonstrating how Cision can benefit their business Proactively source new leads via cold calling, outreach, and LinkedIn Manage and develop a pipeline of inbound and self-sourced leads to build strong buyer relationships Meet daily KPIs related to outbound activity Deliver compelling online demonstrations of our services and occasionally conduct face-to-face meetings Build and maintain a sales pipeline of 5x your monthly target Collaborate closely with Mid Market Customer Service Executives to ensure smooth onboarding of new clients Maintain accurate records of sales activities in Salesforce and Kluster Provide regular reports on sales activity and results (daily, weekly, monthly) Essential skills and experience: Proven experience selling SaaS solutions Strong B2B sales skills with excellent telephone manner Ability to build lasting relationships and communicate effectively, both written and verbal Demonstrated track record in outbound sales and consultative selling Strong closing skills and a results-driven approach Key internal relationships: Customer Service Operations Finance Marketing Insight Legal As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Jul 06, 2025
Full time
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Are you a motivated sales professional ready to take on a new challenge? As a Business Development Manager at Cision, you will proactively engage with PR and communications professionals across the UK mid-market segment. Working alongside a dedicated team, you'll primarily focus on telephone-based sales, with some face-to-face meetings expected. What we're looking for: We want a dynamic, full 360 sales expert to join our mid-market team and pitch Cision's comprehensive suite of services to new prospects in the PR and communications space. If you're passionate about sales and eager to join an already successful team selling a market-leading solution, this role is for you. Key responsibilities: Position Cision's value proposition through both inbound and outbound sales approaches targeting mid-market organisations Educate prospects throughout their buyer's journey, demonstrating how Cision can benefit their business Proactively source new leads via cold calling, outreach, and LinkedIn Manage and develop a pipeline of inbound and self-sourced leads to build strong buyer relationships Meet daily KPIs related to outbound activity Deliver compelling online demonstrations of our services and occasionally conduct face-to-face meetings Build and maintain a sales pipeline of 5x your monthly target Collaborate closely with Mid Market Customer Service Executives to ensure smooth onboarding of new clients Maintain accurate records of sales activities in Salesforce and Kluster Provide regular reports on sales activity and results (daily, weekly, monthly) Essential skills and experience: Proven experience selling SaaS solutions Strong B2B sales skills with excellent telephone manner Ability to build lasting relationships and communicate effectively, both written and verbal Demonstrated track record in outbound sales and consultative selling Strong closing skills and a results-driven approach Key internal relationships: Customer Service Operations Finance Marketing Insight Legal As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what's possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore's Generation Fund will propel us further and faster. There has never been a more important moment to join our credit risk team. The energy sector is going through a period of once-in-a-generation volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons, we are looking to add to our credit risk team with this new role. This team is central to our efforts to support customers struggling with their bills. We are unique because we combine several skills and mindsets: 1 . Data analytics is our core skillset. Everyone in the team is very strong in this area. 2 . We have a firm understanding of our customers' needs and the business context. 3 . We work closely with the tech team, as we are a tech company, to solve customer problems efficiently at scale. 4 . We collaborate with our operations teams, who speak directly to customers. What you'll do Take ownership of managing customers who are struggling with their payments. Conduct deep dive investigations into data to surface insights for decision-making. Develop our reporting suite using the latest BI tools and technology stack. Develop empathetic approaches towards vulnerable customers. Create strategies to identify and prevent first-party and third-party fraud. Develop machine learning models and policies that drive sophisticated decisions. Proactively identify new areas of opportunity. Challenge the status quo regarding KPIs, objectives, and strategy. Communicate complex data concepts effectively and confidently. Build strong relationships with Data Science, Technology, Finance, Collections, Operations, and other stakeholders. What you'll need Excellent SQL skills. A drive to solve problems using data. Proficiency with the Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib, etc.). Bonus skills include: Familiarity with Git. Experience with data visualization tools (Tableau, Looker, PowerBI, or equivalent). Knowledge of DBT. 2-5 years of experience in consumer credit risk or collections within financial services, utilities, or telecommunications industries. Why you'll love it here Salary transparency: Ask us! We prefer to discuss salary during a call to match your experience with the right package, emphasizing the importance of finding the right 'octofit' over fixed figures. Unique culture: An organization where people learn, decide, and build quickly, working with autonomy on innovative projects. Recognized as a top company to work for in 2022, with awards and a podcast about our culture and leadership. Visit our UK perks hub - Octopus Employee Benefits £0 - £0 a year
Jul 06, 2025
Full time
This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what's possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore's Generation Fund will propel us further and faster. There has never been a more important moment to join our credit risk team. The energy sector is going through a period of once-in-a-generation volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons, we are looking to add to our credit risk team with this new role. This team is central to our efforts to support customers struggling with their bills. We are unique because we combine several skills and mindsets: 1 . Data analytics is our core skillset. Everyone in the team is very strong in this area. 2 . We have a firm understanding of our customers' needs and the business context. 3 . We work closely with the tech team, as we are a tech company, to solve customer problems efficiently at scale. 4 . We collaborate with our operations teams, who speak directly to customers. What you'll do Take ownership of managing customers who are struggling with their payments. Conduct deep dive investigations into data to surface insights for decision-making. Develop our reporting suite using the latest BI tools and technology stack. Develop empathetic approaches towards vulnerable customers. Create strategies to identify and prevent first-party and third-party fraud. Develop machine learning models and policies that drive sophisticated decisions. Proactively identify new areas of opportunity. Challenge the status quo regarding KPIs, objectives, and strategy. Communicate complex data concepts effectively and confidently. Build strong relationships with Data Science, Technology, Finance, Collections, Operations, and other stakeholders. What you'll need Excellent SQL skills. A drive to solve problems using data. Proficiency with the Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib, etc.). Bonus skills include: Familiarity with Git. Experience with data visualization tools (Tableau, Looker, PowerBI, or equivalent). Knowledge of DBT. 2-5 years of experience in consumer credit risk or collections within financial services, utilities, or telecommunications industries. Why you'll love it here Salary transparency: Ask us! We prefer to discuss salary during a call to match your experience with the right package, emphasizing the importance of finding the right 'octofit' over fixed figures. Unique culture: An organization where people learn, decide, and build quickly, working with autonomy on innovative projects. Recognized as a top company to work for in 2022, with awards and a podcast about our culture and leadership. Visit our UK perks hub - Octopus Employee Benefits £0 - £0 a year
Hygiene Supervisor (Ideal for Manufacturing/Production Supervisors Ready for a New Challenge) Leicestershire Food Manufacturing Are you a Manufacturing/Production Supervisor looking for your next step in the food industry? Ready to expand your skills into a new area of production? I m working with a well-established food manufacturing business seeking 2 Hygiene Supervisors, but with a twist. While hygiene experience is a plus, the business in question is equally open to experienced Manufacturing or Production Supervisors who are eager to further their knowledge and step into a leadership role in the hygiene function. What s in it for you? Join a progressive business with excellent training and support Learn a critical part of food manufacturing that often leads to senior site leadership roles Gain new skills in compliance, food safety, and hygiene audits Be part of a team that takes pride in producing safe, high-quality food The Role: Lead hygiene teams across shift patterns to ensure high standards of cleanliness and food safety Work closely with production and technical teams to align hygiene with daily operations Support and develop your team through coaching and on-the-job training Maintain and improve hygiene documentation in line with audit requirements What You ll Bring: Strong leadership background in a food manufacturing or FMCG environment A proactive mindset and interest in learning new areas of factory operations Solid understanding of production processes and good manufacturing practice (GMP) Flexibility, attention to detail, and a drive for continuous improvement Food hygiene qualifications or experience are desirable but not essential, training will be provided for the right candidate. This is a brilliant opportunity to swing into a growing, high-impact part of the food industry, ideal for those with ambition and curiosity.
Jul 06, 2025
Full time
Hygiene Supervisor (Ideal for Manufacturing/Production Supervisors Ready for a New Challenge) Leicestershire Food Manufacturing Are you a Manufacturing/Production Supervisor looking for your next step in the food industry? Ready to expand your skills into a new area of production? I m working with a well-established food manufacturing business seeking 2 Hygiene Supervisors, but with a twist. While hygiene experience is a plus, the business in question is equally open to experienced Manufacturing or Production Supervisors who are eager to further their knowledge and step into a leadership role in the hygiene function. What s in it for you? Join a progressive business with excellent training and support Learn a critical part of food manufacturing that often leads to senior site leadership roles Gain new skills in compliance, food safety, and hygiene audits Be part of a team that takes pride in producing safe, high-quality food The Role: Lead hygiene teams across shift patterns to ensure high standards of cleanliness and food safety Work closely with production and technical teams to align hygiene with daily operations Support and develop your team through coaching and on-the-job training Maintain and improve hygiene documentation in line with audit requirements What You ll Bring: Strong leadership background in a food manufacturing or FMCG environment A proactive mindset and interest in learning new areas of factory operations Solid understanding of production processes and good manufacturing practice (GMP) Flexibility, attention to detail, and a drive for continuous improvement Food hygiene qualifications or experience are desirable but not essential, training will be provided for the right candidate. This is a brilliant opportunity to swing into a growing, high-impact part of the food industry, ideal for those with ambition and curiosity.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Hiring Manager: Gergana Pramatarova Talent Acquisition Advisor: Sarah Dinneen Job Code Level: CGP5 Refer Your Friends! Your Impact: Professional Services is OpenText's consulting arm. We support customers through the installation, configuration, integration, and support of OpenText products. We deliver solutions to some of the top brand names worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the business to understand the full objectives of their requirements. Mapping the business impact and identifying solutions to drive the design of changes to systems and processes. Development of Business Analysis materials to support requirements gathering, processes and procedure amendments, and adaptation to operating models. Working collaboratively with business leaders and sponsors assigned within an organization to facilitate improvements and manage the operational changes required to support the business. Participating in relevant governance checkpoints throughout the Transition to inform go/no decisions. Undertake assessments of the success of change mitigation and transformation and manage further interventions with the Business Change Lead to embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently hold and maintain a high level of Security Clearance in the UK. This is a hybrid role, and the successful candidate will be required to work from Gloucester or London on an ad-hoc basis. One last thing: Join us in shaping the future of enterprise solutions at OpenText. Your expertise and leadership will not only drive revenue but also foster positive relationships with customers and peers alike. If you're ready to make a significant impact in the world of technology, we want to hear from you. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Jul 06, 2025
Full time
Hiring Manager: Gergana Pramatarova Talent Acquisition Advisor: Sarah Dinneen Job Code Level: CGP5 Refer Your Friends! Your Impact: Professional Services is OpenText's consulting arm. We support customers through the installation, configuration, integration, and support of OpenText products. We deliver solutions to some of the top brand names worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the business to understand the full objectives of their requirements. Mapping the business impact and identifying solutions to drive the design of changes to systems and processes. Development of Business Analysis materials to support requirements gathering, processes and procedure amendments, and adaptation to operating models. Working collaboratively with business leaders and sponsors assigned within an organization to facilitate improvements and manage the operational changes required to support the business. Participating in relevant governance checkpoints throughout the Transition to inform go/no decisions. Undertake assessments of the success of change mitigation and transformation and manage further interventions with the Business Change Lead to embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently hold and maintain a high level of Security Clearance in the UK. This is a hybrid role, and the successful candidate will be required to work from Gloucester or London on an ad-hoc basis. One last thing: Join us in shaping the future of enterprise solutions at OpenText. Your expertise and leadership will not only drive revenue but also foster positive relationships with customers and peers alike. If you're ready to make a significant impact in the world of technology, we want to hear from you. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for performing quarterly audit engagements year-round to help identify and manage risks to the business. Participate as active members of the engagement team throughout each phase (i.e., planning, execution and reporting). With our standard engagement cadence, the individual in this role will gain broad exposure to our businesses and technologies. Work collaboratively and independently to conduct audits across company technologies (e.g., physical, network, application, system, data). Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Executes aspects of the standard internal audit process, which includes the three phases of planning, execution and reporting out to business management. Performs thorough inquiry and data analysis to understand security and technology operations, assess risk and develops project scope for complex process areas, leveraging business knowledge and expertise. Contributes to overall planning efforts for engagement timeline and approach. Evaluates records, documents, methods, policies, costs and other factors to determine if areas are conducting operations in accordance with established policies/procedures, best practices, information security frameworks, control objectives for information and related technology controls and governmental and legal requirements. Able to quickly grasp risk areas and identifies remediation tactics. Applies appropriate audit procedures to the areas reviewed to ensure that controls are tested and all significant risks are addressed. Prepares clear and well-organized audit work papers documenting root-cause, work performed, investigation summaries and recommendations. Formulates appropriate conclusions and clearly documents findings based on testing results. Combines knowledge of Company operations with testing results to determine control effectiveness. Identifies audit findings and recommends corrective actions. Assists less experienced team members in understanding and executing internal audit methodology and standards. Identifies opportunities for improvement to audit methodology, tools and training. Supports department objectives and performs other duties and responsibilities, as assigned. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
Jul 06, 2025
Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for performing quarterly audit engagements year-round to help identify and manage risks to the business. Participate as active members of the engagement team throughout each phase (i.e., planning, execution and reporting). With our standard engagement cadence, the individual in this role will gain broad exposure to our businesses and technologies. Work collaboratively and independently to conduct audits across company technologies (e.g., physical, network, application, system, data). Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Executes aspects of the standard internal audit process, which includes the three phases of planning, execution and reporting out to business management. Performs thorough inquiry and data analysis to understand security and technology operations, assess risk and develops project scope for complex process areas, leveraging business knowledge and expertise. Contributes to overall planning efforts for engagement timeline and approach. Evaluates records, documents, methods, policies, costs and other factors to determine if areas are conducting operations in accordance with established policies/procedures, best practices, information security frameworks, control objectives for information and related technology controls and governmental and legal requirements. Able to quickly grasp risk areas and identifies remediation tactics. Applies appropriate audit procedures to the areas reviewed to ensure that controls are tested and all significant risks are addressed. Prepares clear and well-organized audit work papers documenting root-cause, work performed, investigation summaries and recommendations. Formulates appropriate conclusions and clearly documents findings based on testing results. Combines knowledge of Company operations with testing results to determine control effectiveness. Identifies audit findings and recommends corrective actions. Assists less experienced team members in understanding and executing internal audit methodology and standards. Identifies opportunities for improvement to audit methodology, tools and training. Supports department objectives and performs other duties and responsibilities, as assigned. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Department: Operations Reports to: Head of Project Delivery Salary: up to £57K DOE Location: Working on projects based in the Greater London and Thames Valley area The Opportunity The Electric Project Manager (PM) is responsible for overseeing the safe, compliant installation of electrical infrastructure, focusing on quality and adherence to design parameters, legislation, and Codes of Practice. The PM will serve as a single point of contact for post-sales and pre-adoption activities for LEEP's contracted customers and stakeholders. The PM is accountable for all aspects of the Delivery phase, including SHE, CDM, Design compliance, Approval, Programme Forecasting & Integrity, Financial Control, Sub-contractor Management, Defect Management, and Asset handover. General Responsibilities Ensure personal and team health and safety, complying with UK SHE legislation and regulations Follow all Leep SHEQ policies and procedures Promote Leep Utilities' core values in all decisions and actions Identify and suggest process improvements to the UK Head of Project Delivery Adhere to the team's Table of Accountability (ToA) and RACI matrix Escalate issues promptly through the correct channels Assist in budget-setting and forecasting for connections growth and training needs Support daily business needs related to safe, compliant, and efficient project delivery Provide timely project status reports for performance monitoring and SLT updates Role Specific Responsibilities Ensure BAU Electric Projects are delivered per Leep's processes and procedures Ensure third-party project design activities are completed by accredited parties and properly documented Manage projects within the capital budget, ensuring compliance with financial and regulatory standards Maintain financial controls, including purchase orders, invoice reviews, and variance reporting Conduct regular site audits, managing issues and defects to resolution Coordinate with stakeholders for asset handover, documentation, and compliance Provide operational support to the Head of Project Delivery as needed Ensure assets meet industry standards About You Proven Experience: 5+ years in Project Management or Team Supervision within ICP, IDNO, or DNO environments, with a strong background in HV and LV network design and construction, including contestable works and IDNO processes. Technical and Industry Knowledge: Strong understanding of multi-utility asset standards, NJUG guidelines, electricity regulatory standards, and legal documentation for project delivery. Knowledge of health & safety management and audits. Leadership and Communication: Confident stakeholder manager with excellent communication skills, experienced in developing and managing personnel to meet strategic and operational goals. Financial and Digital Skills: Demonstrated financial acumen, experience working within budgets, and proficiency with digital tools and reporting. Your Development and Benefits We prioritize stable growth and our people. Our benefits include competitive salary, holiday entitlement, bonuses, car allowance, pension, health plan, holiday purchase scheme, social events, and support for professional development. Our Values Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility Equal Opportunities Leep Utilities is committed to equality and diversity. We provide accommodations during the application process upon request.
Jul 06, 2025
Full time
Department: Operations Reports to: Head of Project Delivery Salary: up to £57K DOE Location: Working on projects based in the Greater London and Thames Valley area The Opportunity The Electric Project Manager (PM) is responsible for overseeing the safe, compliant installation of electrical infrastructure, focusing on quality and adherence to design parameters, legislation, and Codes of Practice. The PM will serve as a single point of contact for post-sales and pre-adoption activities for LEEP's contracted customers and stakeholders. The PM is accountable for all aspects of the Delivery phase, including SHE, CDM, Design compliance, Approval, Programme Forecasting & Integrity, Financial Control, Sub-contractor Management, Defect Management, and Asset handover. General Responsibilities Ensure personal and team health and safety, complying with UK SHE legislation and regulations Follow all Leep SHEQ policies and procedures Promote Leep Utilities' core values in all decisions and actions Identify and suggest process improvements to the UK Head of Project Delivery Adhere to the team's Table of Accountability (ToA) and RACI matrix Escalate issues promptly through the correct channels Assist in budget-setting and forecasting for connections growth and training needs Support daily business needs related to safe, compliant, and efficient project delivery Provide timely project status reports for performance monitoring and SLT updates Role Specific Responsibilities Ensure BAU Electric Projects are delivered per Leep's processes and procedures Ensure third-party project design activities are completed by accredited parties and properly documented Manage projects within the capital budget, ensuring compliance with financial and regulatory standards Maintain financial controls, including purchase orders, invoice reviews, and variance reporting Conduct regular site audits, managing issues and defects to resolution Coordinate with stakeholders for asset handover, documentation, and compliance Provide operational support to the Head of Project Delivery as needed Ensure assets meet industry standards About You Proven Experience: 5+ years in Project Management or Team Supervision within ICP, IDNO, or DNO environments, with a strong background in HV and LV network design and construction, including contestable works and IDNO processes. Technical and Industry Knowledge: Strong understanding of multi-utility asset standards, NJUG guidelines, electricity regulatory standards, and legal documentation for project delivery. Knowledge of health & safety management and audits. Leadership and Communication: Confident stakeholder manager with excellent communication skills, experienced in developing and managing personnel to meet strategic and operational goals. Financial and Digital Skills: Demonstrated financial acumen, experience working within budgets, and proficiency with digital tools and reporting. Your Development and Benefits We prioritize stable growth and our people. Our benefits include competitive salary, holiday entitlement, bonuses, car allowance, pension, health plan, holiday purchase scheme, social events, and support for professional development. Our Values Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility Equal Opportunities Leep Utilities is committed to equality and diversity. We provide accommodations during the application process upon request.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Senior Director, Head of Programme Management Office (PMO) - UK & Ireland Role The role is to lead and take full responsibility for the UK&I Project & Development Services PMO business line reporting to the Head of PDS & Tétris UK&I. The role will involve the continued integration of the PDS PMO and Regional PMO teams, building our capability and connectivity within PDS and growing our revenues with the JLL Accounts. This is an excellent opportunity for an ambitious person to play a leading role in the growth of PDS and expand our footprint with JLL's biggest clients. Responsibilities Leadership - work with the Head of PDS & Tétris UK&I and other key stakeholders to set the business plan for PMO and lead the delivery of this plan. This will include being a figurehead and ambassador for the team, both within the firm and outside. Financial - take full responsibility for the financial performance of the UK&I PMO team to support the wider PDS & Tétris UK&I business with meeting its financial performance targets. This includes setting and managing budgets, productivity of the team, billing and collection of aged debt. Growth - working with the Head of Growth and Client Strategy and other key stakeholders develop a clear growth strategy for the PMO business. With a growth mindset, engage with the other PDS service lines and the JLL Account to identify and secure client opportunities. Clients - ensure all key accounts have an owner within the PMO business line and are fully connected with the JLL Account Lead. Delivery - where required, lead on client project delivery whilst engendering a culture of high performance and innovation. Promote the adoption of new technologies to enhance our service delivery to clients and improve efficiencies across the project lifecycle. People & Culture - set the tone and promote a culture of inclusivity creating a OnePDS dynamic with a sense of pride and belonging. Resourcing & Recruitment - responsible for the efficient management of resources across all grades within the team. Identify capability and resource gaps and liaise with the recruitment team to attract and recruit the best talent. Build and own relationships with key clients representing the wider offering of all PDS, Tétris and JLL business lines. Build relationships across JLL and actively support a OneJLL approach to maximise cross selling opportunities. Identify and lead on key pursuits/must wins engaging with the pursuits team as required. Ownership of the pipeline data for the team ensuring accuracy of reporting. Attend key industry events and conferences, with speaking slots where appropriate. Support the marketing team on the development of promotional materials and collateral to advertise capability of the team internally and externally promoting the JLL brand. Characteristics, Skills and Experience Experience of leading teams creating a one team dynamic and building relationships with people across all grades in the firm. Planning and successful delivery of business plans. Recognised internally and externally as a leader in the PMO market Proven track record in building teams. Strong commercial acumen and understanding of financial metrics. Excellent interpersonal skills - confident with client interaction and giving presentations. Ability to interpret complex information, solve problems and bring forward solutions. Flexible and comfortable working in a non-routine way. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Jul 06, 2025
Full time
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Senior Director, Head of Programme Management Office (PMO) - UK & Ireland Role The role is to lead and take full responsibility for the UK&I Project & Development Services PMO business line reporting to the Head of PDS & Tétris UK&I. The role will involve the continued integration of the PDS PMO and Regional PMO teams, building our capability and connectivity within PDS and growing our revenues with the JLL Accounts. This is an excellent opportunity for an ambitious person to play a leading role in the growth of PDS and expand our footprint with JLL's biggest clients. Responsibilities Leadership - work with the Head of PDS & Tétris UK&I and other key stakeholders to set the business plan for PMO and lead the delivery of this plan. This will include being a figurehead and ambassador for the team, both within the firm and outside. Financial - take full responsibility for the financial performance of the UK&I PMO team to support the wider PDS & Tétris UK&I business with meeting its financial performance targets. This includes setting and managing budgets, productivity of the team, billing and collection of aged debt. Growth - working with the Head of Growth and Client Strategy and other key stakeholders develop a clear growth strategy for the PMO business. With a growth mindset, engage with the other PDS service lines and the JLL Account to identify and secure client opportunities. Clients - ensure all key accounts have an owner within the PMO business line and are fully connected with the JLL Account Lead. Delivery - where required, lead on client project delivery whilst engendering a culture of high performance and innovation. Promote the adoption of new technologies to enhance our service delivery to clients and improve efficiencies across the project lifecycle. People & Culture - set the tone and promote a culture of inclusivity creating a OnePDS dynamic with a sense of pride and belonging. Resourcing & Recruitment - responsible for the efficient management of resources across all grades within the team. Identify capability and resource gaps and liaise with the recruitment team to attract and recruit the best talent. Build and own relationships with key clients representing the wider offering of all PDS, Tétris and JLL business lines. Build relationships across JLL and actively support a OneJLL approach to maximise cross selling opportunities. Identify and lead on key pursuits/must wins engaging with the pursuits team as required. Ownership of the pipeline data for the team ensuring accuracy of reporting. Attend key industry events and conferences, with speaking slots where appropriate. Support the marketing team on the development of promotional materials and collateral to advertise capability of the team internally and externally promoting the JLL brand. Characteristics, Skills and Experience Experience of leading teams creating a one team dynamic and building relationships with people across all grades in the firm. Planning and successful delivery of business plans. Recognised internally and externally as a leader in the PMO market Proven track record in building teams. Strong commercial acumen and understanding of financial metrics. Excellent interpersonal skills - confident with client interaction and giving presentations. Ability to interpret complex information, solve problems and bring forward solutions. Flexible and comfortable working in a non-routine way. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Business Start Up Consultant Full time / Permanent Right at Home UK is a caring and passionate franchisor in the homecare market. Currently operating over 80 franchises, we are dedicated in our commitment to maintaining quality services. We are an organisation that rewards, nurtures and cares for talent, hard work and commitment, with a proven track record of building a team of leaders from within. As a Start Up Consultant you will specialise in early business years and operations. In addition to new start-ups, you will also assist with the onboarding of owners joining through our resale's opportunities. Ensuring they can quickly get up to speed with the core requirements of following our successful model, adapting your approach depending on the key areas of focus for an established business. Through a blend of onsite and virtual meetings, you will support new Franchise Owners joining our network, to build the right foundations, processes and systems to grow a successful business. Why join Right at Home UK: A competitive salary from £45,000- £55,000 Up to 26 days annual leave (increasing with time served) plus bank holidays Salary sacrifice company pension Salary sacrifice EV scheme Contribution to private healthcare Free secure parking An inspiring and fun place to work, within a supportive team environment As a Start Up Consultant, you will be responsible for: Coach and mentor Franchise Owners to enhance performance. Build trusting relationships as the primary franchisee contact. Visiting sites in person to provide hands-on support with embedding processes during the new owner onboarding phase. Analyse recruitment, retention, and marketing data to optimise efforts. Share best practices for acquisition, retention, and growth. Conduct financial analysis and assist with action planning (training provided). Facilitate business growth sessions and assist with setting team KPIs. Support annual business planning and target setting for revenue, recruitment, and quality improvements. Help localise marketing and recruitment campaigns. Collaborate with National Office teams for specialised support. Maintain detailed franchisee records and track progress. Develop action plans based on stakeholder feedback. Support system and process implementation. Key Attributes: Experience of working in the franchising sector - preferred . Experience of working in the care sector - preferred . Strong business acumen with an analytical approach to performance issues. Skilled at building relationships in complex stakeholder environments. Thrives under pressure in fast-paced settings. Effective at challenging performance and promoting accountability. Responsible for motivating and planning strategies for franchise success. Exceptional organisational, written, and verbal communication skills. Highly proficient in Microsoft applications. Ability to track financial indicators and performance (training available). If this sounds like the right opportunity for you, please apply online or contact David O'Brien on .
Jul 06, 2025
Full time
Business Start Up Consultant Full time / Permanent Right at Home UK is a caring and passionate franchisor in the homecare market. Currently operating over 80 franchises, we are dedicated in our commitment to maintaining quality services. We are an organisation that rewards, nurtures and cares for talent, hard work and commitment, with a proven track record of building a team of leaders from within. As a Start Up Consultant you will specialise in early business years and operations. In addition to new start-ups, you will also assist with the onboarding of owners joining through our resale's opportunities. Ensuring they can quickly get up to speed with the core requirements of following our successful model, adapting your approach depending on the key areas of focus for an established business. Through a blend of onsite and virtual meetings, you will support new Franchise Owners joining our network, to build the right foundations, processes and systems to grow a successful business. Why join Right at Home UK: A competitive salary from £45,000- £55,000 Up to 26 days annual leave (increasing with time served) plus bank holidays Salary sacrifice company pension Salary sacrifice EV scheme Contribution to private healthcare Free secure parking An inspiring and fun place to work, within a supportive team environment As a Start Up Consultant, you will be responsible for: Coach and mentor Franchise Owners to enhance performance. Build trusting relationships as the primary franchisee contact. Visiting sites in person to provide hands-on support with embedding processes during the new owner onboarding phase. Analyse recruitment, retention, and marketing data to optimise efforts. Share best practices for acquisition, retention, and growth. Conduct financial analysis and assist with action planning (training provided). Facilitate business growth sessions and assist with setting team KPIs. Support annual business planning and target setting for revenue, recruitment, and quality improvements. Help localise marketing and recruitment campaigns. Collaborate with National Office teams for specialised support. Maintain detailed franchisee records and track progress. Develop action plans based on stakeholder feedback. Support system and process implementation. Key Attributes: Experience of working in the franchising sector - preferred . Experience of working in the care sector - preferred . Strong business acumen with an analytical approach to performance issues. Skilled at building relationships in complex stakeholder environments. Thrives under pressure in fast-paced settings. Effective at challenging performance and promoting accountability. Responsible for motivating and planning strategies for franchise success. Exceptional organisational, written, and verbal communication skills. Highly proficient in Microsoft applications. Ability to track financial indicators and performance (training available). If this sounds like the right opportunity for you, please apply online or contact David O'Brien on .
