Wrexham County Borough Council is seeking a Housing Support worker to provide tailored housing-related support across the borough. You will assess eligibility, develop and agree support plans, and deliver proactive, client-focused assistance to help vulnerable tenants sustain independent living. The role requires at least two years in housing or related fields, a good understanding of housing/social care legislation, and an Enhanced DBS check.
Aug 29, 2026
Full time
Wrexham County Borough Council is seeking a Housing Support worker to provide tailored housing-related support across the borough. You will assess eligibility, develop and agree support plans, and deliver proactive, client-focused assistance to help vulnerable tenants sustain independent living. The role requires at least two years in housing or related fields, a good understanding of housing/social care legislation, and an Enhanced DBS check.
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 - 17:00. Our Commitment to You Salary of £28,271 per annum 25 days' annual leave, plus bank holidays Employee Recognition Programme Training and development opportunities Employee Assistance Programme Social gatherings and staff retreats A fully stocked staffroom! This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation. You'll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities. What's more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future. What You'll Be Doing As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities. Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration. You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation. Additionally, you will: Carry out pre-tenancy assessments and risk assessments Maintain accurate case files and CRM records Accompany residents to appointments and organise house meetings Complete referrals and employment or welfare benefit forms Build relationships with external agencies and referral partners Organise and attend group trips for residents The closing date for this role is 1st September 2026. Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer. Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Aug 29, 2026
Full time
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 - 17:00. Our Commitment to You Salary of £28,271 per annum 25 days' annual leave, plus bank holidays Employee Recognition Programme Training and development opportunities Employee Assistance Programme Social gatherings and staff retreats A fully stocked staffroom! This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation. You'll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities. What's more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future. What You'll Be Doing As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities. Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration. You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation. Additionally, you will: Carry out pre-tenancy assessments and risk assessments Maintain accurate case files and CRM records Accompany residents to appointments and organise house meetings Complete referrals and employment or welfare benefit forms Build relationships with external agencies and referral partners Organise and attend group trips for residents The closing date for this role is 1st September 2026. Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer. Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing. Please note: This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work. About the role: You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
Aug 29, 2026
Full time
At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing. Please note: This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work. About the role: You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
BIRMINGHAM DISABILITY RESOURCE CENTRE
Birmingham, Staffordshire
Birmingham Disability Resource Centre is seeking a part-time Information, Advice and Guidance caseworker to support disabled people, vulnerable adults and those with mental ill health. You will provide information, advice, and advocacy across housing, welfare benefits, health and social care. Working 16 hours per week under the Service Manager, you will maintain records, work with partners, and deliver impartial information in line with Matrix standards and organisational policies.
Aug 29, 2026
Full time
Birmingham Disability Resource Centre is seeking a part-time Information, Advice and Guidance caseworker to support disabled people, vulnerable adults and those with mental ill health. You will provide information, advice, and advocacy across housing, welfare benefits, health and social care. Working 16 hours per week under the Service Manager, you will maintain records, work with partners, and deliver impartial information in line with Matrix standards and organisational policies.
SOUTHERN DOMESTIC ABUSE SERVICE
Southampton, Hampshire
Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you'd like to talk to us about this, please get in touch Main purpose and scope of the job Providing support, advice and assistance to those who have experienced domestic abuse or are at risk of domestic abuse. Co-ordinating providing enhanced security at client's homes in Southampton through "target hardening" of the property and the provision of safety equipment. Focusing on preventing domestic abuse by providing enhanced security at client's homes for victims and survivors of domestic abuse. Working collaboratively with existing target hardening schemes within the city including Southampton City Council's Dove scheme and similar offers from other social landlords and The Blue Lamp Trust. Linking in where appropriate with relevant teams including but not limited to Southampton City Council's Whole Housing Approach Co-ordinator. Ensuring children's and vulnerable adults' welfare in accordance with Stop Domestic Abuse's Safeguarding Policy, the Southampton Children Board and the Southampton Safeguarding Adults Board policies and procedures. Available Posts: Hampshire: Reference Number: STOPDA837 Contract Type: Permanent Hours Per Week: 37.5 (Monday - Friday: 9am - 5pm) We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation. Appointment will be on merit alone. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
Aug 29, 2026
Full time
Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you'd like to talk to us about this, please get in touch Main purpose and scope of the job Providing support, advice and assistance to those who have experienced domestic abuse or are at risk of domestic abuse. Co-ordinating providing enhanced security at client's homes in Southampton through "target hardening" of the property and the provision of safety equipment. Focusing on preventing domestic abuse by providing enhanced security at client's homes for victims and survivors of domestic abuse. Working collaboratively with existing target hardening schemes within the city including Southampton City Council's Dove scheme and similar offers from other social landlords and The Blue Lamp Trust. Linking in where appropriate with relevant teams including but not limited to Southampton City Council's Whole Housing Approach Co-ordinator. Ensuring children's and vulnerable adults' welfare in accordance with Stop Domestic Abuse's Safeguarding Policy, the Southampton Children Board and the Southampton Safeguarding Adults Board policies and procedures. Available Posts: Hampshire: Reference Number: STOPDA837 Contract Type: Permanent Hours Per Week: 37.5 (Monday - Friday: 9am - 5pm) We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation. Appointment will be on merit alone. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
Aug 29, 2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 29, 2026
Contractor
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new role Southend City Council have an exciting new opportunity for an enthusiastic, permanent, full-time Arboricultural Officer to join the Parks Team. The post holder will carry out regular inspections and arrange any necessary work on council-owned trees, including those on the highway, in parks, woodlands, housing land and schools, and raise orders using the Ezytreev system. The post also includes identifying suitable areas and species for tree planting, responding to resident enquiries and providing arboricultural advice to officers and members.Quality assurance and monitoring are an important part of the job as well as keeping accurate, up-to-date records. Tree inspections will include ad-hoc checks in response to enquiries from residents, councillors, other departments and stakeholders. This will include insurance-related enquiries.Southend City Council is committed to maintaining and extending the canopy cover in the city, so planning and delivering tree planting programmes forms an important part of the job.This is an exciting opportunity to develop your personal skill set whilst undertaking a wide range of tree management tasks.A full UK driving licence is essential. What you'll need to succeed To be successful in this position, you MUST have a nationally recognised qualification in Arboriculture e.g. HND Arboriculture and demonstrable experience and knowledge of tree husbandry and arboricultural management techniques. It would be an advantage if you have, or would be willing to, obtain a Professional Tree Inspector qualification. You will be experienced in using IT applications for arboriculture such as Ezytreev and show adaptability and flexibility to prioritise workloads. You must have adaptability, flexibility, be able to work under pressure, deal with high workloads and have high standards of oral and written communication.Be able to communicate and collaborate with others and establish positive relationships with the public and the local elected members.The candidate should have experience and knowledge of contact and dealings with the public.A full UK driving licence is essential. What you'll get in return When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 29, 2026
Full time
Your new role Southend City Council have an exciting new opportunity for an enthusiastic, permanent, full-time Arboricultural Officer to join the Parks Team. The post holder will carry out regular inspections and arrange any necessary work on council-owned trees, including those on the highway, in parks, woodlands, housing land and schools, and raise orders using the Ezytreev system. The post also includes identifying suitable areas and species for tree planting, responding to resident enquiries and providing arboricultural advice to officers and members.Quality assurance and monitoring are an important part of the job as well as keeping accurate, up-to-date records. Tree inspections will include ad-hoc checks in response to enquiries from residents, councillors, other departments and stakeholders. This will include insurance-related enquiries.Southend City Council is committed to maintaining and extending the canopy cover in the city, so planning and delivering tree planting programmes forms an important part of the job.This is an exciting opportunity to develop your personal skill set whilst undertaking a wide range of tree management tasks.A full UK driving licence is essential. What you'll need to succeed To be successful in this position, you MUST have a nationally recognised qualification in Arboriculture e.g. HND Arboriculture and demonstrable experience and knowledge of tree husbandry and arboricultural management techniques. It would be an advantage if you have, or would be willing to, obtain a Professional Tree Inspector qualification. You will be experienced in using IT applications for arboriculture such as Ezytreev and show adaptability and flexibility to prioritise workloads. You must have adaptability, flexibility, be able to work under pressure, deal with high workloads and have high standards of oral and written communication.Be able to communicate and collaborate with others and establish positive relationships with the public and the local elected members.The candidate should have experience and knowledge of contact and dealings with the public.A full UK driving licence is essential. What you'll get in return When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Introduction Please Note: A Full UK Driving License and Access to a Vehicle is an Essential Requirement. Location: (Trowbridge based but county wide) Interviews are to be held on the 22nd, 23rd and 24th September in Trowbridge. Do you want to help build a brighter future for communities and individuals in Wiltshire doing a highly rewarding job? Turning Point Connect drug & alcohol service are currently recruiting an Outreach Rough Sleeper Recovery Worker to do just that! We are passionate about taking our service to those who need it most so the Rough Sleeper Outreach Recovery Worker role is crucial to making this happen. Role Responsibility You will manage a caseload of clients, supporting them to decide their goals around treatment and develop plans to achieve these. You will also work closely with our partner agencies, particularly around housing support for this particular client group who will be either homeless or at risk of homelessness. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing and other needs. No day is the same in this role and an ability to communicate effectively with a range of clients and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance misuse/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group with transferable skills; if your values are right, we want to hear from you! We offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year alongside 33 days' paid holiday a year, increasing with each year of service up to 35 days alongside many other benefits. The Ideal Candidate You'll have a sound understanding of substance use and the challenges that this client group face, including the barriers to accessing, and engaging with, support and will be prepared to work hard to improve life quality through gaining trust, challenging stigma and advocating for your clients. Knowledge around harm reduction and the benefits of meeting people where they are would be advantageous and you will be organised and confident, working well both within a team and independently both with colleagues within our service and our partner agencies. Mostly, you will be passionate about supporting people without judgement and will go the extra mile to do this! Please note: It is essential that you have a valid driving licence and access to a car. Informal Discussion If you would like an informal conversation about this role before applying, you are welcome to contact Anna Weymouth - . This is a great opportunity to find out more about the role, the service and what working with Turning Point could offer you. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Apply
Aug 29, 2026
Full time
Job Introduction Please Note: A Full UK Driving License and Access to a Vehicle is an Essential Requirement. Location: (Trowbridge based but county wide) Interviews are to be held on the 22nd, 23rd and 24th September in Trowbridge. Do you want to help build a brighter future for communities and individuals in Wiltshire doing a highly rewarding job? Turning Point Connect drug & alcohol service are currently recruiting an Outreach Rough Sleeper Recovery Worker to do just that! We are passionate about taking our service to those who need it most so the Rough Sleeper Outreach Recovery Worker role is crucial to making this happen. Role Responsibility You will manage a caseload of clients, supporting them to decide their goals around treatment and develop plans to achieve these. You will also work closely with our partner agencies, particularly around housing support for this particular client group who will be either homeless or at risk of homelessness. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing and other needs. No day is the same in this role and an ability to communicate effectively with a range of clients and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance misuse/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group with transferable skills; if your values are right, we want to hear from you! We offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year alongside 33 days' paid holiday a year, increasing with each year of service up to 35 days alongside many other benefits. The Ideal Candidate You'll have a sound understanding of substance use and the challenges that this client group face, including the barriers to accessing, and engaging with, support and will be prepared to work hard to improve life quality through gaining trust, challenging stigma and advocating for your clients. Knowledge around harm reduction and the benefits of meeting people where they are would be advantageous and you will be organised and confident, working well both within a team and independently both with colleagues within our service and our partner agencies. Mostly, you will be passionate about supporting people without judgement and will go the extra mile to do this! Please note: It is essential that you have a valid driving licence and access to a car. Informal Discussion If you would like an informal conversation about this role before applying, you are welcome to contact Anna Weymouth - . This is a great opportunity to find out more about the role, the service and what working with Turning Point could offer you. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Apply
Hays Construction and Property
Portsmouth, Hampshire
Service Manager (Responsive) Portsmouth, Gosport, Basingstoke - mobile working Temp initially 3 months 35-45 per hour Our client a large housing association is looking for a Service Manager to manage and support an area-based operational team in the delivery of a quality Responsive Repairs service. Manage an area-based team of operatives to deliver a great responsive repairs service in the most efficient way. Support and develop a team of operatives to ensure that the customers receive a quality and professional service Manage operative productivity within the area by periodic assessment of time attending appointments compared to schedule and visiting sites to review the quality of work completed. Manage subcontractors' within the area to ensure performance is at a high standard and compliant with financial and non-financial contractual arrangements. Work collaboratively with Asset Management & Customer Services teams to support our joint operating plan. Undertake audits of work to monitor Health & Safety, quality of work and materials including pre and post inspections. Provide timely and regular H&S updates and business information to operatives and test the understanding of information provided. You will need the below: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of subcontractor management Experience of successfully delivering an excellent customer-focussed repair Excellent oral and written communications. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 29, 2026
Seasonal
Service Manager (Responsive) Portsmouth, Gosport, Basingstoke - mobile working Temp initially 3 months 35-45 per hour Our client a large housing association is looking for a Service Manager to manage and support an area-based operational team in the delivery of a quality Responsive Repairs service. Manage an area-based team of operatives to deliver a great responsive repairs service in the most efficient way. Support and develop a team of operatives to ensure that the customers receive a quality and professional service Manage operative productivity within the area by periodic assessment of time attending appointments compared to schedule and visiting sites to review the quality of work completed. Manage subcontractors' within the area to ensure performance is at a high standard and compliant with financial and non-financial contractual arrangements. Work collaboratively with Asset Management & Customer Services teams to support our joint operating plan. Undertake audits of work to monitor Health & Safety, quality of work and materials including pre and post inspections. Provide timely and regular H&S updates and business information to operatives and test the understanding of information provided. You will need the below: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of subcontractor management Experience of successfully delivering an excellent customer-focussed repair Excellent oral and written communications. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Introduction The Herefordshire Recovery Service (West Midlands) works across the county to support people with alcohol or other drug use, including people struggling with their mental health, housing, and those who are involved with criminal justice. We have been awarded additional funding to support people sleeping rough, or those at risk of rough sleeping, ensuring they receive the care and support they need to stay safe and access treatment. As a result, we are seeking someone to join our team and help us deliver our vision to provide new opportunities to vulnerable people. As a Recovery Worker within the Herefordshire Recovery Service, you will make a real difference as you empower and enable people to change. Passionate about people, you will enjoy support to enhance your own life too, as you make the role your own in a friendly and multidisciplinary team. Role Responsibility Recovery workers act as 'key workers' to a caseload of service users, supporting them to develop plans to achieve their goals, maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff and partner agencies. No day is the same in this role but an ability to communicate effectively with a range of service users and colleagues, an ability to manage a busy schedule and a commitment to Turning Point values is essential. You may have lived experience of substance misuse or come with experience supporting people in health and social care or hold a professional qualification such as social work, nursing or Health and Social Care. You will join an established, multi-disciplinary team of clinicians, recovery workers and peer mentors and be encouraged to work alongside a range of partners in criminal justice, housing and health and social care. As an Outreach Recovery Worker, you will spend time seeking out service users across the county, providing treatment and support in locations that support their engagement (i.e. hostels, community hubs, and street outreach), and working to help people engage in treatment effectively. You will also be part of our 'Out There Everywhere' Team, using a mobile outreach vehicle to offer access to treatment in locations across the county, and working in partnership with key stakeholders (including Housing). The Ideal Candidate You will understand substance and alcohol use and the challenges and opportunities for individuals on a recovery journey, you may also have lived experience (although this is not required), and knowledge of housing would be advantageous. The role is varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital. We also look for candidates with excellent communication and IT skills who share our values as an organisation. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to, and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. Someone with local knowledge of the county will be an advantage but not essential. You will be required to travel across the county so being a car owner or having access to a vehicle/holding a valid UK driving licence will be essential. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Outreach-Rough Sleepers Recovery Worker Third Page.pdf Apply
Aug 29, 2026
Full time
Job Introduction The Herefordshire Recovery Service (West Midlands) works across the county to support people with alcohol or other drug use, including people struggling with their mental health, housing, and those who are involved with criminal justice. We have been awarded additional funding to support people sleeping rough, or those at risk of rough sleeping, ensuring they receive the care and support they need to stay safe and access treatment. As a result, we are seeking someone to join our team and help us deliver our vision to provide new opportunities to vulnerable people. As a Recovery Worker within the Herefordshire Recovery Service, you will make a real difference as you empower and enable people to change. Passionate about people, you will enjoy support to enhance your own life too, as you make the role your own in a friendly and multidisciplinary team. Role Responsibility Recovery workers act as 'key workers' to a caseload of service users, supporting them to develop plans to achieve their goals, maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff and partner agencies. No day is the same in this role but an ability to communicate effectively with a range of service users and colleagues, an ability to manage a busy schedule and a commitment to Turning Point values is essential. You may have lived experience of substance misuse or come with experience supporting people in health and social care or hold a professional qualification such as social work, nursing or Health and Social Care. You will join an established, multi-disciplinary team of clinicians, recovery workers and peer mentors and be encouraged to work alongside a range of partners in criminal justice, housing and health and social care. As an Outreach Recovery Worker, you will spend time seeking out service users across the county, providing treatment and support in locations that support their engagement (i.e. hostels, community hubs, and street outreach), and working to help people engage in treatment effectively. You will also be part of our 'Out There Everywhere' Team, using a mobile outreach vehicle to offer access to treatment in locations across the county, and working in partnership with key stakeholders (including Housing). The Ideal Candidate You will understand substance and alcohol use and the challenges and opportunities for individuals on a recovery journey, you may also have lived experience (although this is not required), and knowledge of housing would be advantageous. The role is varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital. We also look for candidates with excellent communication and IT skills who share our values as an organisation. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to, and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. Someone with local knowledge of the county will be an advantage but not essential. You will be required to travel across the county so being a car owner or having access to a vehicle/holding a valid UK driving licence will be essential. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Outreach-Rough Sleepers Recovery Worker Third Page.pdf Apply
Job Introduction Do you want to help build a brighter future for communities and individuals in Trowbridge doing a highly rewarding job. Turning Point's drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change. We have roles in different teams including: Community based treatment services: providing assessment, coordinating treatment and working partnership to support individuals. The roles include delivering structured psycho-social interventions in group and one to one level to enable our service users to acquire thinking skills and behaviours to make lasting change. Homeless outreach provision: Targeting homeless individuals, offering a flexible and outreach response to highly vulnerable individuals sleeping rough or living in temporary accommodation Criminal Justice rehabilitation/recovery services: working closely with the Probation Services, Prisons and Police to provide a rapid, tailored response to individuals that support their recovery and rehabilitation As a Recovery Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Misuse Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility Recovery Workers act as 'key workers' to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. The Ideal Candidate You'll have an understanding of substance and alcohol use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The roles are varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work; our Trainee Recovery Worker program enables individuals without all relevant experience to gain an entry level position within the organisation before moving on to other roles. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents Role Profile Apply
Aug 29, 2026
Full time
Job Introduction Do you want to help build a brighter future for communities and individuals in Trowbridge doing a highly rewarding job. Turning Point's drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change. We have roles in different teams including: Community based treatment services: providing assessment, coordinating treatment and working partnership to support individuals. The roles include delivering structured psycho-social interventions in group and one to one level to enable our service users to acquire thinking skills and behaviours to make lasting change. Homeless outreach provision: Targeting homeless individuals, offering a flexible and outreach response to highly vulnerable individuals sleeping rough or living in temporary accommodation Criminal Justice rehabilitation/recovery services: working closely with the Probation Services, Prisons and Police to provide a rapid, tailored response to individuals that support their recovery and rehabilitation As a Recovery Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Misuse Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility Recovery Workers act as 'key workers' to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. The Ideal Candidate You'll have an understanding of substance and alcohol use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The roles are varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work; our Trainee Recovery Worker program enables individuals without all relevant experience to gain an entry level position within the organisation before moving on to other roles. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. About us About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents Role Profile Apply
£23,858.56-£25,055.00 per year + 10% Project uplift Pay: £23,858.56-£25,055.00 per year + 10% Project uplift Job Description: Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment Job Purpose The role of the Tenancy Sustainment Worker is to manage a client caseload, providing tenancy support that will deliver positive outcomes for both the client and the organisation. They are responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them. The TSW will provide front line delivery of a high standard of client tenancy support. You will need to be proactive and effective in the implementation to achieve positive outcomes for the client and the organisation. Tenancy Sustainment Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes. Tenancy Sustainment Workers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of tenancy support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation's to ensure a holistic and client centred approach to support is provided. The TSW is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation's reputation in the external environment at all times. Action are committed to multiagency working and the TSW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners. Tenancy Sustainment Workerbased in Mansfield. Joining us on a Full time basis, working 36 hours per week, you will receive a competitive salary of £23,858.56 - £25,055 FTE + 10% Project uplift. Action Housingis a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence. As our Tenancy Sustainment Worker, you will participate in the supporting and delivery of client engagement activities. This may be informing clients of relevant activities, working with Engagement and Life skills Co-ordinators, facilitating attendance, or leading and supporting the delivery of a group work session. Benefits available to our Tenancy Sustainment Worker include: Mileage and Expenses Casual Dress Free Parking Complimentary Tea and Coffee Westfield Employee Assistance Access to blue light card Charity Worker Discount Access to the company shop 28 days annual leave (3 days allocated by the business between Christmas and the new year) + BH (Pro rated) 3 x Life Assurance Responsibilities as our Tenancy Sustainment Worker will also include: Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system Managing and updating Client Support Modules As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move on there will be a willingness to assist with transporting the client's belongings where this is practical and appropriate. Assessing referrals and managing waiting lists Completing weekly data returns as required What we're looking for in our TSW: Deliver tailored, outcome-focused tenancy support to clients with complex and overlapping needs. Conduct comprehensive risk and needs assessments and develop support plans aligned with individual goals. Provide practical guidance on budgeting, rent management, maintaining accommodation, and accessing benefits. Support clients to engage with mental health, substance misuse, healthcare, and social care services. Monitor tenancy conditions and intervene early where risks of eviction or tenancy failure arise. Maintain accurate, compliant case records and reporting in line with organisational and regulatory standards. Liaise effectively with landlords, housing providers, statutory agencies, and community partners. Implement safeguarding procedures and elevate concerns in accordance with policy. Promote resilience, independence, and life skills development to reduce long term service dependency. Participate in team meetings, supervision, training, and continuous professional development This list is not exhaustive If you feel you have the skills and experience to join us as ourTenancy Sustainment Worker, then pleaseapplynow! This post is a full time "in person" role This post has been designated as an Essential Car User. A Full UK Driver's license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate. This role will be subject to an enhanced DBS check. Person Specification (All listed below are essential criteria) Knowledge and Experience Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client An understanding of the social, emotional and vulnerability of the service users supported by this team Understanding of the importance of confidentiality, risk management, safeguarding and GDPR Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent) Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries Excellent communication skills, both written and verbal particularly communication via phone or e-mail Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload Ability to deliver group work The ability to be flexible and cooperative as part of a team Ability to work with a wide range of people effectively Ability to adapt and learn to new IT systems Personal Qualities Willingness to continue further training and personal development Ability to show empathy Excellent time management skills and the ability to work and efficiently to juggle multiple priorities Confident and self-motivated Commitment to working within Action's core Vision, Values and Mission Resilience and the ability to work in a pressurised environment whilst remaining calm and professional Ability to work with clients with challenging behaviours and multiple complex needs not limited to poor mental health and substance misuse Must be flexible, as shift work may be required
Aug 28, 2026
Full time
£23,858.56-£25,055.00 per year + 10% Project uplift Pay: £23,858.56-£25,055.00 per year + 10% Project uplift Job Description: Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment Job Purpose The role of the Tenancy Sustainment Worker is to manage a client caseload, providing tenancy support that will deliver positive outcomes for both the client and the organisation. They are responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them. The TSW will provide front line delivery of a high standard of client tenancy support. You will need to be proactive and effective in the implementation to achieve positive outcomes for the client and the organisation. Tenancy Sustainment Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes. Tenancy Sustainment Workers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of tenancy support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation's to ensure a holistic and client centred approach to support is provided. The TSW is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation's reputation in the external environment at all times. Action are committed to multiagency working and the TSW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners. Tenancy Sustainment Workerbased in Mansfield. Joining us on a Full time basis, working 36 hours per week, you will receive a competitive salary of £23,858.56 - £25,055 FTE + 10% Project uplift. Action Housingis a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence. As our Tenancy Sustainment Worker, you will participate in the supporting and delivery of client engagement activities. This may be informing clients of relevant activities, working with Engagement and Life skills Co-ordinators, facilitating attendance, or leading and supporting the delivery of a group work session. Benefits available to our Tenancy Sustainment Worker include: Mileage and Expenses Casual Dress Free Parking Complimentary Tea and Coffee Westfield Employee Assistance Access to blue light card Charity Worker Discount Access to the company shop 28 days annual leave (3 days allocated by the business between Christmas and the new year) + BH (Pro rated) 3 x Life Assurance Responsibilities as our Tenancy Sustainment Worker will also include: Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system Managing and updating Client Support Modules As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move on there will be a willingness to assist with transporting the client's belongings where this is practical and appropriate. Assessing referrals and managing waiting lists Completing weekly data returns as required What we're looking for in our TSW: Deliver tailored, outcome-focused tenancy support to clients with complex and overlapping needs. Conduct comprehensive risk and needs assessments and develop support plans aligned with individual goals. Provide practical guidance on budgeting, rent management, maintaining accommodation, and accessing benefits. Support clients to engage with mental health, substance misuse, healthcare, and social care services. Monitor tenancy conditions and intervene early where risks of eviction or tenancy failure arise. Maintain accurate, compliant case records and reporting in line with organisational and regulatory standards. Liaise effectively with landlords, housing providers, statutory agencies, and community partners. Implement safeguarding procedures and elevate concerns in accordance with policy. Promote resilience, independence, and life skills development to reduce long term service dependency. Participate in team meetings, supervision, training, and continuous professional development This list is not exhaustive If you feel you have the skills and experience to join us as ourTenancy Sustainment Worker, then pleaseapplynow! This post is a full time "in person" role This post has been designated as an Essential Car User. A Full UK Driver's license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate. This role will be subject to an enhanced DBS check. Person Specification (All listed below are essential criteria) Knowledge and Experience Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client An understanding of the social, emotional and vulnerability of the service users supported by this team Understanding of the importance of confidentiality, risk management, safeguarding and GDPR Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent) Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries Excellent communication skills, both written and verbal particularly communication via phone or e-mail Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload Ability to deliver group work The ability to be flexible and cooperative as part of a team Ability to work with a wide range of people effectively Ability to adapt and learn to new IT systems Personal Qualities Willingness to continue further training and personal development Ability to show empathy Excellent time management skills and the ability to work and efficiently to juggle multiple priorities Confident and self-motivated Commitment to working within Action's core Vision, Values and Mission Resilience and the ability to work in a pressurised environment whilst remaining calm and professional Ability to work with clients with challenging behaviours and multiple complex needs not limited to poor mental health and substance misuse Must be flexible, as shift work may be required
Job Introduction A Full UK Driving License and Access to a Vehicle is an Essential Requirement. Please also note that this is a county-wide role and there is a requirement to be in schools for the beginning of the school day. An exciting opportunity has arisen to join Horizon Young Persons Service, part of Lincolnshire Recovery Partnership. Lincolnshire Recovery Partnership is delivered in partnership between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Horizon is the Young Persons service within the Lincolnshire Recovery Partnership, supporting those up to the age of 18 years old, or up to 21 years if there are additional needs for the young person. As a Young Persons Recovery Worker/Schools Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year. You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field, at Turning point we will support and encourage you on your career journey. Role Responsibility The Young Persons Recovery Worker/Schools Worker will work in partnership with Safer Lincolnshire Partnership, specifically the Stay Safe Partnership. The Stay Safe Partnership brings together organisations and voluntary agencies to deliver age-appropriate workshops. Within this role you will be delivering 'Stay Safe Days' throughout the academic year; interactive workshops around drugs and alcohol to Key Stage 2- 5 students along with delivering drug and alcohol awareness sessions to professionals, families and other stakeholders. You will provide young people with information and advice around substances, providing factual and up-to-date harm reduction information to enable young people to have a better understanding of the risks, how to stay safe, and make the right choices for them. No day is the same in this role, but an ability to communicate effectively and an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. When not delivering in schools you will hold a small caseload of young people working with them on a 1-1 basis. Young Persons Recovery workers within Horizon act as 'key workers' to a caseload of young people up to 21 years old, supporting them to achieve their goals around their substance use and develop plans to achieve these. You will support young people to gain a better understanding of substances, enabling them to make informed decisions along with giving them the knowledge to stay safe. Horizon Young Persons Service offers an outreach service to young people, seeing them wherever best suits them and their needs. The role includes maintaining regular contact with your young people, offering advice, information and psycho-social interventions as well as completing assessments, risk management planning and working closely with our clinical staff and partner agencies. Experience in delivering group sessions would be an advantage, as part of the role will involve delivering drug and alcohol awareness session to young people and professionals. The Ideal Candidate You'll have an understanding of drug and alcohol use, and the impacts this has on young people, experience of delivering and designing workshops, excellent collaborative and multi-agency working, along with the ability to work as part of a team. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. We look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Role Profile Supplement YP Schools Worker.pdf Apply
Aug 28, 2026
Full time
Job Introduction A Full UK Driving License and Access to a Vehicle is an Essential Requirement. Please also note that this is a county-wide role and there is a requirement to be in schools for the beginning of the school day. An exciting opportunity has arisen to join Horizon Young Persons Service, part of Lincolnshire Recovery Partnership. Lincolnshire Recovery Partnership is delivered in partnership between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Horizon is the Young Persons service within the Lincolnshire Recovery Partnership, supporting those up to the age of 18 years old, or up to 21 years if there are additional needs for the young person. As a Young Persons Recovery Worker/Schools Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year. You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field, at Turning point we will support and encourage you on your career journey. Role Responsibility The Young Persons Recovery Worker/Schools Worker will work in partnership with Safer Lincolnshire Partnership, specifically the Stay Safe Partnership. The Stay Safe Partnership brings together organisations and voluntary agencies to deliver age-appropriate workshops. Within this role you will be delivering 'Stay Safe Days' throughout the academic year; interactive workshops around drugs and alcohol to Key Stage 2- 5 students along with delivering drug and alcohol awareness sessions to professionals, families and other stakeholders. You will provide young people with information and advice around substances, providing factual and up-to-date harm reduction information to enable young people to have a better understanding of the risks, how to stay safe, and make the right choices for them. No day is the same in this role, but an ability to communicate effectively and an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. When not delivering in schools you will hold a small caseload of young people working with them on a 1-1 basis. Young Persons Recovery workers within Horizon act as 'key workers' to a caseload of young people up to 21 years old, supporting them to achieve their goals around their substance use and develop plans to achieve these. You will support young people to gain a better understanding of substances, enabling them to make informed decisions along with giving them the knowledge to stay safe. Horizon Young Persons Service offers an outreach service to young people, seeing them wherever best suits them and their needs. The role includes maintaining regular contact with your young people, offering advice, information and psycho-social interventions as well as completing assessments, risk management planning and working closely with our clinical staff and partner agencies. Experience in delivering group sessions would be an advantage, as part of the role will involve delivering drug and alcohol awareness session to young people and professionals. The Ideal Candidate You'll have an understanding of drug and alcohol use, and the impacts this has on young people, experience of delivering and designing workshops, excellent collaborative and multi-agency working, along with the ability to work as part of a team. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. We look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Recovery Worker.pdf Role Profile Supplement YP Schools Worker.pdf Apply
Job Introduction An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Team Leader. At Turning Point, we support people across England with mental health issues. As a Team Leader you'll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too as you gain the experience, training and education you need to progress in your career with us. Hertfordshire Complex Needs Service offer short term, free and flexible service and work in partnership with specialist housing teams and health and wellbeing services to Hertfordshire residents. We provide support to individuals who are 18 years old and over who have diagnosed or self-reporting mental health needs as well as co-occurring health, wellbeing & social issues. We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people's changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person's needs, whether they've tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity. Main Responsibilities As a Team Leader you will support the development of the service alongside the Operations Manager and other managers, providing line management to a team of Recovery Workers, enabling the service to meet and exceed outcomes and quality requirements that promote independence and recovery for the individuals we support. You will be responsible for coordinating triage and you will work closely with service seniors and triage workers to drive quality and risk management. You will ensure Turning Point's vision and values are embedded in the team and will work closely within our multi-disciplinary team, to ensure the best possible outcomes for the people we support. Part of the role will also involve working closely with local partners and stakeholders to enhance the effectiveness of the service. The Ideal Candidate You will have a proven track record of leading and supporting a team, with experience of delivering supervision and appraisal, as well as being able to guide and support staff to achieve the best outcomes for the people we support. An effective team player, you will possess great communication skills, a flexible recovery focussed approach, a positive attitude and be able to adapt in a changeable environment. You'll understand co-occurring issues, as well as complex housing issues individuals may face. Having substantial knowledge and/or experience of current treatment and support pathways options would also be advantageous. About Us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Leader job description Feb 2025.pdf Apply
Aug 28, 2026
Full time
Job Introduction An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Team Leader. At Turning Point, we support people across England with mental health issues. As a Team Leader you'll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too as you gain the experience, training and education you need to progress in your career with us. Hertfordshire Complex Needs Service offer short term, free and flexible service and work in partnership with specialist housing teams and health and wellbeing services to Hertfordshire residents. We provide support to individuals who are 18 years old and over who have diagnosed or self-reporting mental health needs as well as co-occurring health, wellbeing & social issues. We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people's changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person's needs, whether they've tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity. Main Responsibilities As a Team Leader you will support the development of the service alongside the Operations Manager and other managers, providing line management to a team of Recovery Workers, enabling the service to meet and exceed outcomes and quality requirements that promote independence and recovery for the individuals we support. You will be responsible for coordinating triage and you will work closely with service seniors and triage workers to drive quality and risk management. You will ensure Turning Point's vision and values are embedded in the team and will work closely within our multi-disciplinary team, to ensure the best possible outcomes for the people we support. Part of the role will also involve working closely with local partners and stakeholders to enhance the effectiveness of the service. The Ideal Candidate You will have a proven track record of leading and supporting a team, with experience of delivering supervision and appraisal, as well as being able to guide and support staff to achieve the best outcomes for the people we support. An effective team player, you will possess great communication skills, a flexible recovery focussed approach, a positive attitude and be able to adapt in a changeable environment. You'll understand co-occurring issues, as well as complex housing issues individuals may face. Having substantial knowledge and/or experience of current treatment and support pathways options would also be advantageous. About Us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Leader job description Feb 2025.pdf Apply
Commercial Manager Freight Forwarding Location: Folkestone, Kent Salary: Competitive Salary + Commission + Car Allowance / Company Car Job Type: Full-time, Permanent Schedule: Monday Friday 40hrs per week About the Role We are recruiting for an experienced Commercial Manager to join an established global multimodal freight forwarding and logistics business based in the Folkestone/Dover area. Reporting directly to the Branch Director, you will take responsibility for the commercial performance, business development and customer growth of the branch, while managing a team of approximately 5 direct reports. Working closely with the operational team, you will identify new business opportunities, develop existing customer relationships, drive profitability and ensure customers receive a high-quality, tailored service. This is an excellent opportunity for an experienced Commercial Manager, Sales Manager or Business Development Manager with a background in freight forwarding and logistics to take ownership of commercial performance and make a genuine impact on branch growth and profitability. Key Responsibilities Drive the growth and profitability of the business by identifying, developing and securing new commercial opportunities across road, sea, air, courier freight, warehousing and customs services. Develop and convert new business opportunities, target markets and customer relationships, while identifying opportunities to expand and enhance services provided to existing clients. Manage, coach and support a team of approximately 5 direct reports, helping to drive commercial performance, accountability and development. Work collaboratively with operational teams to ensure effective account management and delivery of a high-quality, tailored service to customers, supporting long-term retention and growth. Manage commercial performance by ensuring appropriate pricing strategies, clear profit margins and maximum profitability across all accounts and opportunities. Build and maintain strong customer relationships through regular engagement, including customer meetings, site visits and industry events where appropriate. Identify opportunities to increase revenue, improve margins and develop the branch's overall commercial performance. Provide regular commercial insight and performance updates to the Branch Director. Key Requirements Previous experience in a Commercial Manager, Business Development Manager or Sales Manager position within a freight forwarding or logistics organisation Essential. Proven track record of driving revenue growth and developing profitable business across Air, Sea and/or Road freight services Essential. Experience managing, motivating and developing a commercial team. Strong understanding of freight forwarding, logistics and international transport. Strong negotiation and commercial skills. Excellent relationship-building and customer management abilities. Self-motivated, resilient and comfortable working in a fast-paced commercial environment. Strong attention to detail and accountability. High level of IT literacy. Salary & Benefits Competitive salary open to discussion and negotiable DOE Commission scheme Monday Friday 40hrs per week Company mobile phone Car allowance or company car 25 days holiday + Bank/Public Holidays Contributory pension scheme Contributory private healthcare Long service reward scheme Referral bonus scheme Members Assistance Programme The Opportunity This is a fantastic opportunity for an experienced Commercial Manager / Sales Manager / Business Development Manager to take ownership of the commercial performance of an established freight forwarding operation. With responsibility for both team leadership and commercial growth, the role offers the opportunity to influence strategy, develop customer relationships and contribute directly to the continued success of the branch. To Note Should you have not heard back up to 14 days from the date of your application, please assume that you have been unsuccessful. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request.
Aug 28, 2026
Full time
Commercial Manager Freight Forwarding Location: Folkestone, Kent Salary: Competitive Salary + Commission + Car Allowance / Company Car Job Type: Full-time, Permanent Schedule: Monday Friday 40hrs per week About the Role We are recruiting for an experienced Commercial Manager to join an established global multimodal freight forwarding and logistics business based in the Folkestone/Dover area. Reporting directly to the Branch Director, you will take responsibility for the commercial performance, business development and customer growth of the branch, while managing a team of approximately 5 direct reports. Working closely with the operational team, you will identify new business opportunities, develop existing customer relationships, drive profitability and ensure customers receive a high-quality, tailored service. This is an excellent opportunity for an experienced Commercial Manager, Sales Manager or Business Development Manager with a background in freight forwarding and logistics to take ownership of commercial performance and make a genuine impact on branch growth and profitability. Key Responsibilities Drive the growth and profitability of the business by identifying, developing and securing new commercial opportunities across road, sea, air, courier freight, warehousing and customs services. Develop and convert new business opportunities, target markets and customer relationships, while identifying opportunities to expand and enhance services provided to existing clients. Manage, coach and support a team of approximately 5 direct reports, helping to drive commercial performance, accountability and development. Work collaboratively with operational teams to ensure effective account management and delivery of a high-quality, tailored service to customers, supporting long-term retention and growth. Manage commercial performance by ensuring appropriate pricing strategies, clear profit margins and maximum profitability across all accounts and opportunities. Build and maintain strong customer relationships through regular engagement, including customer meetings, site visits and industry events where appropriate. Identify opportunities to increase revenue, improve margins and develop the branch's overall commercial performance. Provide regular commercial insight and performance updates to the Branch Director. Key Requirements Previous experience in a Commercial Manager, Business Development Manager or Sales Manager position within a freight forwarding or logistics organisation Essential. Proven track record of driving revenue growth and developing profitable business across Air, Sea and/or Road freight services Essential. Experience managing, motivating and developing a commercial team. Strong understanding of freight forwarding, logistics and international transport. Strong negotiation and commercial skills. Excellent relationship-building and customer management abilities. Self-motivated, resilient and comfortable working in a fast-paced commercial environment. Strong attention to detail and accountability. High level of IT literacy. Salary & Benefits Competitive salary open to discussion and negotiable DOE Commission scheme Monday Friday 40hrs per week Company mobile phone Car allowance or company car 25 days holiday + Bank/Public Holidays Contributory pension scheme Contributory private healthcare Long service reward scheme Referral bonus scheme Members Assistance Programme The Opportunity This is a fantastic opportunity for an experienced Commercial Manager / Sales Manager / Business Development Manager to take ownership of the commercial performance of an established freight forwarding operation. With responsibility for both team leadership and commercial growth, the role offers the opportunity to influence strategy, develop customer relationships and contribute directly to the continued success of the branch. To Note Should you have not heard back up to 14 days from the date of your application, please assume that you have been unsuccessful. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request.
CIH International Housing Group
Southampton, Hampshire
Homeless Support Worker Assistant Full Time 37 hours Southampton £24,627 starting, progressing to £25,070 Enhanced DBS Required Reference: TWO Drivers Licence: Desirable Lone Working: No Night Working: No Weekend Working: Yes At Two Saints, we are proud of our values and our mission: to provide people with homes and specialist support so they feel valued and secure, and ready to take their next steps. We're seeking compassionate, adaptable people to join our Southampton service as a Homeless Support Worker Assistant. You'll bring a passion for supporting people to build confidence, develop essential life skills, and recognise their own strengths and support needs through positive, meaningful interactions. As the ideal candidate, your ability to connect with people will help them build trust, resilience, and a sense of possibility for their future. You will learn knowledge of safeguarding, working proactively within our policies, and contribute to a strong, collaborative team environment. Our Homeless Support Worker Assistant roles are support-based, focused on guidance, encouragement, and empowering clients to achieve their goals. The work can be challenging, but also truly rewarding - made even more so by the supportive, values-driven team who will help nurture and develop your skills. Essentials An interest and concern for homelessness and related issues Ability to contribute to a team Good communication skills, clear verbal and written English Knowledge of Microsoft Outlook, Excel and Word Desirables Experience in similar sectors Experience in customer service roles For further information: Email: Email: Telephone: Website: About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Vision To be a safety net for people in tough times and the springboard to a brighter future. Mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme
Aug 28, 2026
Full time
Homeless Support Worker Assistant Full Time 37 hours Southampton £24,627 starting, progressing to £25,070 Enhanced DBS Required Reference: TWO Drivers Licence: Desirable Lone Working: No Night Working: No Weekend Working: Yes At Two Saints, we are proud of our values and our mission: to provide people with homes and specialist support so they feel valued and secure, and ready to take their next steps. We're seeking compassionate, adaptable people to join our Southampton service as a Homeless Support Worker Assistant. You'll bring a passion for supporting people to build confidence, develop essential life skills, and recognise their own strengths and support needs through positive, meaningful interactions. As the ideal candidate, your ability to connect with people will help them build trust, resilience, and a sense of possibility for their future. You will learn knowledge of safeguarding, working proactively within our policies, and contribute to a strong, collaborative team environment. Our Homeless Support Worker Assistant roles are support-based, focused on guidance, encouragement, and empowering clients to achieve their goals. The work can be challenging, but also truly rewarding - made even more so by the supportive, values-driven team who will help nurture and develop your skills. Essentials An interest and concern for homelessness and related issues Ability to contribute to a team Good communication skills, clear verbal and written English Knowledge of Microsoft Outlook, Excel and Word Desirables Experience in similar sectors Experience in customer service roles For further information: Email: Email: Telephone: Website: About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Vision To be a safety net for people in tough times and the springboard to a brighter future. Mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme
Job Title: Service Manager Contract Type: Permanent Salary: £37113.94 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday, 9am-5pm Location: Newbury House, Manchester We note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Manager You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. About you Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Role Profile Leading and engaging a team: Line manage a team and create a safe environment where colleagues can talk openly and honestly. Work together to set expectations and performance targets. Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing. Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential. Facilitate regular team meetings to update and empower your team to share ideas and best practice. mbrace reflective practice techniques so the team can learn from their experiences. Recognising, praising and acknowledging achievements of colleagues and team. Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives. Leading a service: Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers. Meet Riverside performance targets. Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder. Resource, plan and deliver a colleague rota that covers all shifts effectively. Recruit great people for your team, sourcing and engaging relief or agency workers as and when required. Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues. Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping. Produce reports and other written documentation as required to support contract delivery. Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks. Work with customers and colleagues to deliver the objectives within Riverside's corporate plan. Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area. Housing and income management: Manage and report responsive repairs and liaising with contractors. Monitor that welfare checks of customers rooms are being carried out. Working in partnership with asset and compliance colleagues to ensure our properties are safely managed. Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to let. Lead on hearing appeals, serving notice and ending of tenancies as per Riverside policy framework. Manage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possible. Manage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any losses Deliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management. Supporting customers: Lead your team to provide a person centred, service for customers in line with our psychologically and trauma informed approach Promote the highest levels of customer consultation, communication and partnership working in all aspects of service delivery. Work with your team to ensure customers are supported to achieve their ambitions and aspirations through creative support planning and a flexible approach. Continuously develop relationships and networks with a range of stakeholders, including housing providers to identify pathways to plan and deliver positive move-ons. Involve and engage customers in the design and delivery of all aspects of the service, including encouraging participation in internal audits Work with your team to continuously identify and build relationships with community resources and promote multi-disciplinary working to enhance the service for customers. Guide your team to record customer information on Riverside and relevant local or external digital platforms, ensuring information is clear, accurate and strengths-based. Enable customers to move towards self-management of their medication through adherence to medication management procedures. Handle complaints and reports of anti-social behaviour transparently, ensuring customers are kept up-to-date with progress and a culture of continuous improvement is embedded. Other Duties You will be required to work flexibly to meet customer and business needs, which may include out-of-hour working and participating in an "on-call" rota. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Additional Information The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Essential Knowledge & Experience . click apply for full job details
Aug 28, 2026
Full time
Job Title: Service Manager Contract Type: Permanent Salary: £37113.94 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday, 9am-5pm Location: Newbury House, Manchester We note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Manager You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. About you Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Role Profile Leading and engaging a team: Line manage a team and create a safe environment where colleagues can talk openly and honestly. Work together to set expectations and performance targets. Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing. Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential. Facilitate regular team meetings to update and empower your team to share ideas and best practice. mbrace reflective practice techniques so the team can learn from their experiences. Recognising, praising and acknowledging achievements of colleagues and team. Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives. Leading a service: Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers. Meet Riverside performance targets. Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder. Resource, plan and deliver a colleague rota that covers all shifts effectively. Recruit great people for your team, sourcing and engaging relief or agency workers as and when required. Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues. Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping. Produce reports and other written documentation as required to support contract delivery. Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks. Work with customers and colleagues to deliver the objectives within Riverside's corporate plan. Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area. Housing and income management: Manage and report responsive repairs and liaising with contractors. Monitor that welfare checks of customers rooms are being carried out. Working in partnership with asset and compliance colleagues to ensure our properties are safely managed. Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to let. Lead on hearing appeals, serving notice and ending of tenancies as per Riverside policy framework. Manage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possible. Manage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any losses Deliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management. Supporting customers: Lead your team to provide a person centred, service for customers in line with our psychologically and trauma informed approach Promote the highest levels of customer consultation, communication and partnership working in all aspects of service delivery. Work with your team to ensure customers are supported to achieve their ambitions and aspirations through creative support planning and a flexible approach. Continuously develop relationships and networks with a range of stakeholders, including housing providers to identify pathways to plan and deliver positive move-ons. Involve and engage customers in the design and delivery of all aspects of the service, including encouraging participation in internal audits Work with your team to continuously identify and build relationships with community resources and promote multi-disciplinary working to enhance the service for customers. Guide your team to record customer information on Riverside and relevant local or external digital platforms, ensuring information is clear, accurate and strengths-based. Enable customers to move towards self-management of their medication through adherence to medication management procedures. Handle complaints and reports of anti-social behaviour transparently, ensuring customers are kept up-to-date with progress and a culture of continuous improvement is embedded. Other Duties You will be required to work flexibly to meet customer and business needs, which may include out-of-hour working and participating in an "on-call" rota. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Additional Information The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Essential Knowledge & Experience . click apply for full job details
Personal Advisor Education / Employment Lead About the vacancy Vacancy ID: 3686 Organisation: Carmarthenshire County Council Number of vacancies: 1 Contract type: Permanent Full Time Location: Carmarthen, Carmarthenshire Grade: Grade G If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly Hourly Rate : £16.62 - £18.85 Contract Hours 37 Come and join our team Make a Difference Every Day We're looking for an enthusiastic Personal Advisor to join our Next Step Team, supporting care-experienced young people aged 16-25 as they transition to independence. This is a statutory role involving lone working in the community, building positive relationships with young people, undertaking dynamic needs assessments, and providing tailored practical and emotional support. The role also includes transporting young people to appointments, activities, and services to help them access opportunities and achieve their goals. Working closely with Social Workers and partner agencies, you will support young people to make successful transitions into adulthood, promoting positive outcomes in education, employment, housing, health, and wellbeing. We're seeking someone who is resilient, flexible, and passionate about empowering young people to reach their full potential through a person-centred approach. Join our experienced and dedicated team and help shape brighter futures for care-experienced young people. An Enhanced with Barred List Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children or adults at risk Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level Closing Date: 13/09/2026, 23:55 The Rewards We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers . Automatic enrolment into the Local Government Pension Scheme Generous annual leave entitlement with the option of purchasing addition annual leave Access to staff health and wellbeing support Personal development and career progression Staff discount schemes and other benefits e.g., cycle-to-work scheme Flexible working and family friendly policies Anonymous Recruitment We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage. Additional Information We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool. Right to work eligibility: Every employer in the UK must carry out aRight to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality. All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations. Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance:Skilled Worker visa: Overview - GOV.UK.
Aug 28, 2026
Full time
Personal Advisor Education / Employment Lead About the vacancy Vacancy ID: 3686 Organisation: Carmarthenshire County Council Number of vacancies: 1 Contract type: Permanent Full Time Location: Carmarthen, Carmarthenshire Grade: Grade G If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly Hourly Rate : £16.62 - £18.85 Contract Hours 37 Come and join our team Make a Difference Every Day We're looking for an enthusiastic Personal Advisor to join our Next Step Team, supporting care-experienced young people aged 16-25 as they transition to independence. This is a statutory role involving lone working in the community, building positive relationships with young people, undertaking dynamic needs assessments, and providing tailored practical and emotional support. The role also includes transporting young people to appointments, activities, and services to help them access opportunities and achieve their goals. Working closely with Social Workers and partner agencies, you will support young people to make successful transitions into adulthood, promoting positive outcomes in education, employment, housing, health, and wellbeing. We're seeking someone who is resilient, flexible, and passionate about empowering young people to reach their full potential through a person-centred approach. Join our experienced and dedicated team and help shape brighter futures for care-experienced young people. An Enhanced with Barred List Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children or adults at risk Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level Closing Date: 13/09/2026, 23:55 The Rewards We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers . Automatic enrolment into the Local Government Pension Scheme Generous annual leave entitlement with the option of purchasing addition annual leave Access to staff health and wellbeing support Personal development and career progression Staff discount schemes and other benefits e.g., cycle-to-work scheme Flexible working and family friendly policies Anonymous Recruitment We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage. Additional Information We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool. Right to work eligibility: Every employer in the UK must carry out aRight to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality. All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations. Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance:Skilled Worker visa: Overview - GOV.UK.
Are you passionate about supporting people to live independently and improve their health and well-being? An exciting opportunity has become available for 2 Temporary Living Well Coordinators to join a supportive community-focused team. This is a fantastic opportunity for someone with experience supporting vulnerable people who enjoys building positive relationships and helping customers achieve greater independence. s a Living Well Coordinator, you'll provide person-centred support to customers, carrying out well-being visits, helping people access appropriate services and working alongside colleagues and external partners to ensure customers receive the right support. What will you be doing as a Living Well Coordinator? Visiting customers to check on their well-being and provide appropriate support Developing individual support plans based on customer's needs Supporting customers to maintain their independence and access appropriate services Responding appropriately to well-being and safeguarding concerns Working with colleagues, support providers and external agencies to coordinate effective support Supporting customers with day-to-day issues and helping them access the right teams and services Supporting customers with physical and mental well-being and helping to reduce social isolation Working with customers across sheltered housing, extra care and learning disability schemes Carrying out regular checks and reporting any health, safety or maintenance concerns Supporting events and activities that encourage customer involvement and community engagement Maintaining accurate case notes and records Using your initiative to resolve issues and escalating concerns where necessary Managing your own workload and working flexibly across different schemes We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Living Well Coordinator, Independent Living Coordinator, Support Worker, Housing Support Worker, Community Support Worker, Well-being Coordinator, Housing Officer or similar Experience supporting vulnerable, elderly or disadvantaged people Excellent communication and relationship-building skills An empathetic, patient and person-centred approach Understanding of safeguarding and the ability to respond appropriately to concerns Experience working with multiple agencies or support services would be advantageous Strong problem-solving skills and the confidence to use your own initiative Excellent organisational skills and the ability to manage your own workload Comfortable working independently as well as part of a wider team Good IT skills and confidence learning new systems A practical and resourceful approach to resolving day-to-day issues Understanding of confidentiality and GDPR Full driving licence would be advantageous Similar roles could include: Independent Living Coordinator, Wellbeing Coordinator, Support Worker, Housing Support Worker, Community Support Worker, Sheltered Housing Officer, Extra Care Support Worker or Housing Officer. What will you get in return for your work as a Living Well Coordinator? £20.21 per hour 35 hours per week Temporary position 25 days annual leave plus bank holidays Weekly pay Paid annual leave (accrued) Opportunity to make a genuine difference to customers and their quality of life Varied role working across sheltered housing, extra care and community settings Supportive team environment Opportunity to develop your experience within housing, well-being and independent living support Full training and ongoing development If you're an experienced support professional who is passionate about helping people live independently and would enjoy a varied, people-focused role, we'd LOVE to hear from you!
Aug 28, 2026
Full time
Are you passionate about supporting people to live independently and improve their health and well-being? An exciting opportunity has become available for 2 Temporary Living Well Coordinators to join a supportive community-focused team. This is a fantastic opportunity for someone with experience supporting vulnerable people who enjoys building positive relationships and helping customers achieve greater independence. s a Living Well Coordinator, you'll provide person-centred support to customers, carrying out well-being visits, helping people access appropriate services and working alongside colleagues and external partners to ensure customers receive the right support. What will you be doing as a Living Well Coordinator? Visiting customers to check on their well-being and provide appropriate support Developing individual support plans based on customer's needs Supporting customers to maintain their independence and access appropriate services Responding appropriately to well-being and safeguarding concerns Working with colleagues, support providers and external agencies to coordinate effective support Supporting customers with day-to-day issues and helping them access the right teams and services Supporting customers with physical and mental well-being and helping to reduce social isolation Working with customers across sheltered housing, extra care and learning disability schemes Carrying out regular checks and reporting any health, safety or maintenance concerns Supporting events and activities that encourage customer involvement and community engagement Maintaining accurate case notes and records Using your initiative to resolve issues and escalating concerns where necessary Managing your own workload and working flexibly across different schemes We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Living Well Coordinator, Independent Living Coordinator, Support Worker, Housing Support Worker, Community Support Worker, Well-being Coordinator, Housing Officer or similar Experience supporting vulnerable, elderly or disadvantaged people Excellent communication and relationship-building skills An empathetic, patient and person-centred approach Understanding of safeguarding and the ability to respond appropriately to concerns Experience working with multiple agencies or support services would be advantageous Strong problem-solving skills and the confidence to use your own initiative Excellent organisational skills and the ability to manage your own workload Comfortable working independently as well as part of a wider team Good IT skills and confidence learning new systems A practical and resourceful approach to resolving day-to-day issues Understanding of confidentiality and GDPR Full driving licence would be advantageous Similar roles could include: Independent Living Coordinator, Wellbeing Coordinator, Support Worker, Housing Support Worker, Community Support Worker, Sheltered Housing Officer, Extra Care Support Worker or Housing Officer. What will you get in return for your work as a Living Well Coordinator? £20.21 per hour 35 hours per week Temporary position 25 days annual leave plus bank holidays Weekly pay Paid annual leave (accrued) Opportunity to make a genuine difference to customers and their quality of life Varied role working across sheltered housing, extra care and community settings Supportive team environment Opportunity to develop your experience within housing, well-being and independent living support Full training and ongoing development If you're an experienced support professional who is passionate about helping people live independently and would enjoy a varied, people-focused role, we'd LOVE to hear from you!
