PRSO (Private Rent Sector Offer) Officer Location: Wembley, HA9 0FJ Rate of pay: £23.81 PAYE / £31.35 Umbrella Temporary until December 2026 Hybrid Working 3 Positions Available The Role We are looking for experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes. Key Responsibilities Assess housing needs and suitability of accommodation. Make Private Rented Sector Offers (PRSOs) in line with housing legislation. Complete affordability and income assessments. Manage a caseload of homelessness applications. Prepare decision letters and statutory notifications. Work closely with landlords, agents and partner organisations. Conduct property and customer visits when required. Maintain accurate records and case notes. Support vulnerable customers and manage complex cases. About You Experience working in homelessness, housing options or a similar housing service. Strong knowledge of homelessness legislation and PRSO processes. Experience supporting vulnerable customers. Excellent communication and case management skills. Able to manage a busy workload and meet deadlines. Confident working with internal teams and external partners. To apply for the PRSO (Private Rent Sector Offer) Officer position, please submit your CV for consideration.
Aug 29, 2026
Full time
PRSO (Private Rent Sector Offer) Officer Location: Wembley, HA9 0FJ Rate of pay: £23.81 PAYE / £31.35 Umbrella Temporary until December 2026 Hybrid Working 3 Positions Available The Role We are looking for experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes. Key Responsibilities Assess housing needs and suitability of accommodation. Make Private Rented Sector Offers (PRSOs) in line with housing legislation. Complete affordability and income assessments. Manage a caseload of homelessness applications. Prepare decision letters and statutory notifications. Work closely with landlords, agents and partner organisations. Conduct property and customer visits when required. Maintain accurate records and case notes. Support vulnerable customers and manage complex cases. About You Experience working in homelessness, housing options or a similar housing service. Strong knowledge of homelessness legislation and PRSO processes. Experience supporting vulnerable customers. Excellent communication and case management skills. Able to manage a busy workload and meet deadlines. Confident working with internal teams and external partners. To apply for the PRSO (Private Rent Sector Offer) Officer position, please submit your CV for consideration.
Job Description - Payroll Officer Job Title Payroll Officer Role Overview We are seeking an experienced Payroll Officer to support the accurate and timely delivery of payroll services across the organisation. The successful candidate will be responsible for administering end-to-end payroll processes, maintaining payroll and pension records, ensuring compliance with statutory legislation, and providing excellent customer service to employees and stakeholders. Experience using iTrent is highly desirable. Key Responsibilities Process end-to-end payroll accurately and within agreed deadlines. Administer payroll and pension schemes, ensuring all deductions and contributions are processed correctly. Process statutory payments including Statutory Sick Pay (SSP), Statutory Maternity Pay (SMP), Statutory Paternity Pay (SPP), and other statutory entitlements in line with current legislation. Administer colleague expenses and maintain payroll records relating to absences and employee changes. Maintain payroll control accounts, including net pay and pension reconciliations, ensuring all transactions are accurate and complete. Reconcile payroll records and investigate discrepancies, taking corrective action where required. Extract, analyse and produce payroll and financial reports using payroll and finance systems. Support monthly and year-end payroll activities, ensuring all statutory submissions and documentation are completed within required deadlines. Maintain accurate payroll records and ensure compliance with payroll legislation, HMRC requirements, pensions regulations and data protection requirements. Respond to complex payroll queries from employees, managers and external organisations, providing accurate advice and maintaining confidentiality at all times. Support internal and external audit processes by preparing payroll documentation and responding to audit requests. Assist with the preparation of statutory and financial reporting where required. Contribute to the continuous improvement of payroll processes, systems and procedure documentation. Build and maintain effective working relationships with colleagues, managers, pension providers and external stakeholders. Provide support and cover across the wider finance and payroll team when required. Essential Skills & Experience Previous experience working in a Payroll Officer, Payroll Administrator or similar payroll position. Experience processing end-to-end payroll. Knowledge of UK payroll legislation, HMRC requirements and statutory payments. Experience administering workplace pensions and payroll deductions. Experience carrying out payroll reconciliations and investigating payroll discrepancies. Ability to produce payroll reports and analyse payroll data. Strong numerical skills with excellent attention to detail. Good working knowledge of Microsoft Excel and payroll systems. Excellent communication and customer service skills. Ability to manage multiple deadlines while maintaining a high level of accuracy. Understanding of GDPR and the importance of maintaining confidential payroll information. Desirable Experience using iTrent (MHR) payroll system. Experience working within the housing association, local authority, NHS or wider public sector. Knowledge of payroll control accounts and financial reconciliations. Experience supporting payroll audits and year-end payroll processes. Key Competencies Payroll Administration Payroll Compliance Payroll Reconciliations Pensions Administration HMRC & Statutory Payments Payroll Reporting Data Analysis Attention to Detail Customer Service Confidentiality Problem Solving Time Management
Aug 29, 2026
Full time
Job Description - Payroll Officer Job Title Payroll Officer Role Overview We are seeking an experienced Payroll Officer to support the accurate and timely delivery of payroll services across the organisation. The successful candidate will be responsible for administering end-to-end payroll processes, maintaining payroll and pension records, ensuring compliance with statutory legislation, and providing excellent customer service to employees and stakeholders. Experience using iTrent is highly desirable. Key Responsibilities Process end-to-end payroll accurately and within agreed deadlines. Administer payroll and pension schemes, ensuring all deductions and contributions are processed correctly. Process statutory payments including Statutory Sick Pay (SSP), Statutory Maternity Pay (SMP), Statutory Paternity Pay (SPP), and other statutory entitlements in line with current legislation. Administer colleague expenses and maintain payroll records relating to absences and employee changes. Maintain payroll control accounts, including net pay and pension reconciliations, ensuring all transactions are accurate and complete. Reconcile payroll records and investigate discrepancies, taking corrective action where required. Extract, analyse and produce payroll and financial reports using payroll and finance systems. Support monthly and year-end payroll activities, ensuring all statutory submissions and documentation are completed within required deadlines. Maintain accurate payroll records and ensure compliance with payroll legislation, HMRC requirements, pensions regulations and data protection requirements. Respond to complex payroll queries from employees, managers and external organisations, providing accurate advice and maintaining confidentiality at all times. Support internal and external audit processes by preparing payroll documentation and responding to audit requests. Assist with the preparation of statutory and financial reporting where required. Contribute to the continuous improvement of payroll processes, systems and procedure documentation. Build and maintain effective working relationships with colleagues, managers, pension providers and external stakeholders. Provide support and cover across the wider finance and payroll team when required. Essential Skills & Experience Previous experience working in a Payroll Officer, Payroll Administrator or similar payroll position. Experience processing end-to-end payroll. Knowledge of UK payroll legislation, HMRC requirements and statutory payments. Experience administering workplace pensions and payroll deductions. Experience carrying out payroll reconciliations and investigating payroll discrepancies. Ability to produce payroll reports and analyse payroll data. Strong numerical skills with excellent attention to detail. Good working knowledge of Microsoft Excel and payroll systems. Excellent communication and customer service skills. Ability to manage multiple deadlines while maintaining a high level of accuracy. Understanding of GDPR and the importance of maintaining confidential payroll information. Desirable Experience using iTrent (MHR) payroll system. Experience working within the housing association, local authority, NHS or wider public sector. Knowledge of payroll control accounts and financial reconciliations. Experience supporting payroll audits and year-end payroll processes. Key Competencies Payroll Administration Payroll Compliance Payroll Reconciliations Pensions Administration HMRC & Statutory Payments Payroll Reporting Data Analysis Attention to Detail Customer Service Confidentiality Problem Solving Time Management
Our HR function is evolving into a confident, proactive partnership model. We are integral to delivering high quality, efficient and compliant HR services, supporting a positive, values-led colleague and candidate experience across the organisation. The HR and Onboarding Officer plays a key role in delivering this. As part of a customer focused HR service, you will ensure colleagues and candidates experience a smooth, professional and compliant journey, for the whole employee lifecycle. What the role is all about You do not need housing sector experience to succeed. What matters most is your ability to deliver high quality HR support, provide clear and accurate advice, and manage processes efficiently with strong attention to detail: including recruitment administration, onboarding, first line advice and core HR processes. How you'll make a difference You will contribute to organisational success by: Delivering a first class, customer focused HR service that is timely, accurate and compliant Ensuring a smooth and professional onboarding experience for all new starters and internal movers Providing clear and practical HR advice that supports managers to make informed decisions Supporting compliance with statutory and organisational requirements across all HR activities How you'll do it Deliver end to end onboarding processes, ensuring candidates are set up for success from day one Support recruitment activity and work closely with talent acquisition and induction teams to meet business needs Ensure all pre employment checks (e.g. DBS, Right to Work, visa sponsorship and other statutory requirements) are completed accurately and on time Provide first line HR advice and support to managers and colleagues, resolving queries efficiently and effectively Manage a range of lower level HR casework, applying sound judgement and ensuring consistency Produce clear, accurate correspondence and maintain high quality HR records and data Support organisational change activities, audits and compliance requirements The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Experience of working in a HR function, delivering administrative and advisory support Proven ability to deliver a high quality onboarding and recruitment administration process Experience providing clear and accurate HR advice to managers and colleagues Good understanding of employment law and HR best practice Strong organisational skills, with the ability to manage competing priorities without compromising quality Excellent communication skills, with the ability to explain information clearly and professionally High attention to detail with a strong focus on accuracy and compliance Desirable: CIPD Level 3 qualification or working towards it Hybrid arrangements - currently at least three days a week in our main office but more may be needed depending on work and interactions required. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not for profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit:
Aug 29, 2026
Full time
Our HR function is evolving into a confident, proactive partnership model. We are integral to delivering high quality, efficient and compliant HR services, supporting a positive, values-led colleague and candidate experience across the organisation. The HR and Onboarding Officer plays a key role in delivering this. As part of a customer focused HR service, you will ensure colleagues and candidates experience a smooth, professional and compliant journey, for the whole employee lifecycle. What the role is all about You do not need housing sector experience to succeed. What matters most is your ability to deliver high quality HR support, provide clear and accurate advice, and manage processes efficiently with strong attention to detail: including recruitment administration, onboarding, first line advice and core HR processes. How you'll make a difference You will contribute to organisational success by: Delivering a first class, customer focused HR service that is timely, accurate and compliant Ensuring a smooth and professional onboarding experience for all new starters and internal movers Providing clear and practical HR advice that supports managers to make informed decisions Supporting compliance with statutory and organisational requirements across all HR activities How you'll do it Deliver end to end onboarding processes, ensuring candidates are set up for success from day one Support recruitment activity and work closely with talent acquisition and induction teams to meet business needs Ensure all pre employment checks (e.g. DBS, Right to Work, visa sponsorship and other statutory requirements) are completed accurately and on time Provide first line HR advice and support to managers and colleagues, resolving queries efficiently and effectively Manage a range of lower level HR casework, applying sound judgement and ensuring consistency Produce clear, accurate correspondence and maintain high quality HR records and data Support organisational change activities, audits and compliance requirements The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Experience of working in a HR function, delivering administrative and advisory support Proven ability to deliver a high quality onboarding and recruitment administration process Experience providing clear and accurate HR advice to managers and colleagues Good understanding of employment law and HR best practice Strong organisational skills, with the ability to manage competing priorities without compromising quality Excellent communication skills, with the ability to explain information clearly and professionally High attention to detail with a strong focus on accuracy and compliance Desirable: CIPD Level 3 qualification or working towards it Hybrid arrangements - currently at least three days a week in our main office but more may be needed depending on work and interactions required. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not for profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit:
Interim Finance Officer Chorley / Hybrid 3 Months We are recruiting an experienced Interim Finance Officer to provide additional support to a small finance team within a purpose-led organisation based in Chorley. This is a hands-on, varied role requiring a good all-round finance professional who can quickly pick up a range of responsibilities with minimal supervision. The initial assignment is expected to run until the end of September, with the possibility of an extension. The organisation offers hybrid working, with approximately two to three days each week working from home. Key responsibilities will include: Preparing and reconciling prepayments and accruals Posting manual journals Supporting month-end close activities and reporting Updating cash-flow information Providing cover and support across purchase and sales ledger Completing bank reconciliations and month-end reporting Reviewing new supplier forms and setting up suppliers Checking weekly payment runs Investigating rent and service charge queries received from Housing Benefit Officers Providing general day-to-day support to the Finance Manager Picking up additional finance tasks as required We are looking for someone with a good grounding in transactional finance and management accounts. You will need: Broad, hands-on finance experience Experience of journals, reconciliations and month-end processes Strong Excel skills, including XLOOKUPs/VLOOKUPs, pivot tables and reporting The ability to manage multiple priorities and work to tight deadlines Excellent attention to detail A proactive and self-motivated approach The confidence to work independently and pick up tasks quickly Good written and verbal communication skills A collaborative, positive and solutions-focused attitude Previous experience within housing would be beneficial but is not essential. Experience of Xero would also be advantageous. This role would suit an adaptable finance professional who enjoys variety and can quickly become a reliable pair of hands within a busy team. The role is available for an immediate start, so applicants should be available at short notice.
Aug 29, 2026
Contractor
Interim Finance Officer Chorley / Hybrid 3 Months We are recruiting an experienced Interim Finance Officer to provide additional support to a small finance team within a purpose-led organisation based in Chorley. This is a hands-on, varied role requiring a good all-round finance professional who can quickly pick up a range of responsibilities with minimal supervision. The initial assignment is expected to run until the end of September, with the possibility of an extension. The organisation offers hybrid working, with approximately two to three days each week working from home. Key responsibilities will include: Preparing and reconciling prepayments and accruals Posting manual journals Supporting month-end close activities and reporting Updating cash-flow information Providing cover and support across purchase and sales ledger Completing bank reconciliations and month-end reporting Reviewing new supplier forms and setting up suppliers Checking weekly payment runs Investigating rent and service charge queries received from Housing Benefit Officers Providing general day-to-day support to the Finance Manager Picking up additional finance tasks as required We are looking for someone with a good grounding in transactional finance and management accounts. You will need: Broad, hands-on finance experience Experience of journals, reconciliations and month-end processes Strong Excel skills, including XLOOKUPs/VLOOKUPs, pivot tables and reporting The ability to manage multiple priorities and work to tight deadlines Excellent attention to detail A proactive and self-motivated approach The confidence to work independently and pick up tasks quickly Good written and verbal communication skills A collaborative, positive and solutions-focused attitude Previous experience within housing would be beneficial but is not essential. Experience of Xero would also be advantageous. This role would suit an adaptable finance professional who enjoys variety and can quickly become a reliable pair of hands within a busy team. The role is available for an immediate start, so applicants should be available at short notice.
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 - 17:00. Our Commitment to You Salary of £28,271 per annum 25 days' annual leave, plus bank holidays Employee Recognition Programme Training and development opportunities Employee Assistance Programme Social gatherings and staff retreats A fully stocked staffroom! This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation. You'll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities. What's more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future. What You'll Be Doing As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities. Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration. You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation. Additionally, you will: Carry out pre-tenancy assessments and risk assessments Maintain accurate case files and CRM records Accompany residents to appointments and organise house meetings Complete referrals and employment or welfare benefit forms Build relationships with external agencies and referral partners Organise and attend group trips for residents The closing date for this role is 1st September 2026. Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer. Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Aug 29, 2026
Full time
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. We are now looking for a Support & Integration Officer to join us on a full-time, permanent basis, working Monday to Friday, 9:00 - 17:00. Our Commitment to You Salary of £28,271 per annum 25 days' annual leave, plus bank holidays Employee Recognition Programme Training and development opportunities Employee Assistance Programme Social gatherings and staff retreats A fully stocked staffroom! This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation. You'll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities. What's more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future. What You'll Be Doing As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities. Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration. You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation. Additionally, you will: Carry out pre-tenancy assessments and risk assessments Maintain accurate case files and CRM records Accompany residents to appointments and organise house meetings Complete referrals and employment or welfare benefit forms Build relationships with external agencies and referral partners Organise and attend group trips for residents The closing date for this role is 1st September 2026. Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer. Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Job Share, 14 hours Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Housing Policy or similar qualification Experience of working restoratively with customers Proud member of the Disability Confident employer scheme Neighbourhood Officer (Job Share) Company: United Welsh Salary: £15,680 Hours: Part-time Location: Caerphilly, CF83 2AX Job type: Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026 Apply for this job Summary Job Advert Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Permanent Job Share, 14 hours £15,680 per annum (£39,200 FTE) Closes Monday 7th September 12pm Interviews 15th / 16th September Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Essential Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Desirable Experience using IBS Housing Management system Housing Policy or similar qualification Experience of working restoratively with customers Welsh language skills When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and desirable (where applicable) criteria on the job advert . click apply for full job details
Aug 29, 2026
Full time
Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Job Share, 14 hours Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Housing Policy or similar qualification Experience of working restoratively with customers Proud member of the Disability Confident employer scheme Neighbourhood Officer (Job Share) Company: United Welsh Salary: £15,680 Hours: Part-time Location: Caerphilly, CF83 2AX Job type: Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026 Apply for this job Summary Job Advert Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Permanent Job Share, 14 hours £15,680 per annum (£39,200 FTE) Closes Monday 7th September 12pm Interviews 15th / 16th September Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Essential Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Desirable Experience using IBS Housing Management system Housing Policy or similar qualification Experience of working restoratively with customers Welsh language skills When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and desirable (where applicable) criteria on the job advert . click apply for full job details
We are currently recruiting on behalf of our client for an experienced Income Officer to join their Customer Accounts team in Bristol. This is an excellent opportunity for someone with experience within social housing, home ownership, private rented housing, income management or debt recovery who is confident working with customers and managing accounts effectively click apply for full job details
Aug 29, 2026
Full time
We are currently recruiting on behalf of our client for an experienced Income Officer to join their Customer Accounts team in Bristol. This is an excellent opportunity for someone with experience within social housing, home ownership, private rented housing, income management or debt recovery who is confident working with customers and managing accounts effectively click apply for full job details
Allscreens Nationwide Ltd. is seeking a Housing Needs Officer in Slough for a hybrid role. The post involves delivering a comprehensive housing needs service to home seekers, liaising with multiple sectors, and applying appropriate options to prevent homelessness. You will complete client assessments, inform decisions in writing, and develop Personal Housing Plans, interviewing clients in the office and at other venues as required.
Aug 29, 2026
Full time
Allscreens Nationwide Ltd. is seeking a Housing Needs Officer in Slough for a hybrid role. The post involves delivering a comprehensive housing needs service to home seekers, liaising with multiple sectors, and applying appropriate options to prevent homelessness. You will complete client assessments, inform decisions in writing, and develop Personal Housing Plans, interviewing clients in the office and at other venues as required.
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Aug 29, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
Aug 29, 2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 29, 2026
Contractor
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Catering is seeking an Intensive Housing Management & Support Officer to join our Adult Supported Housing team. This field-based role covers service locations and involves delivering person-centred housing-related support to adults with mental health needs and learning disabilities. The ideal candidate will have strong values, be compassionate and capable of working independently and within a team. A full UK driving licence and access to transport are required, with a commitment to
Aug 29, 2026
Full time
Catering is seeking an Intensive Housing Management & Support Officer to join our Adult Supported Housing team. This field-based role covers service locations and involves delivering person-centred housing-related support to adults with mental health needs and learning disabilities. The ideal candidate will have strong values, be compassionate and capable of working independently and within a team. A full UK driving licence and access to transport are required, with a commitment to
Your new role Southend City Council have an exciting new opportunity for an enthusiastic, permanent, full-time Arboricultural Officer to join the Parks Team. The post holder will carry out regular inspections and arrange any necessary work on council-owned trees, including those on the highway, in parks, woodlands, housing land and schools, and raise orders using the Ezytreev system. The post also includes identifying suitable areas and species for tree planting, responding to resident enquiries and providing arboricultural advice to officers and members.Quality assurance and monitoring are an important part of the job as well as keeping accurate, up-to-date records. Tree inspections will include ad-hoc checks in response to enquiries from residents, councillors, other departments and stakeholders. This will include insurance-related enquiries.Southend City Council is committed to maintaining and extending the canopy cover in the city, so planning and delivering tree planting programmes forms an important part of the job.This is an exciting opportunity to develop your personal skill set whilst undertaking a wide range of tree management tasks.A full UK driving licence is essential. What you'll need to succeed To be successful in this position, you MUST have a nationally recognised qualification in Arboriculture e.g. HND Arboriculture and demonstrable experience and knowledge of tree husbandry and arboricultural management techniques. It would be an advantage if you have, or would be willing to, obtain a Professional Tree Inspector qualification. You will be experienced in using IT applications for arboriculture such as Ezytreev and show adaptability and flexibility to prioritise workloads. You must have adaptability, flexibility, be able to work under pressure, deal with high workloads and have high standards of oral and written communication.Be able to communicate and collaborate with others and establish positive relationships with the public and the local elected members.The candidate should have experience and knowledge of contact and dealings with the public.A full UK driving licence is essential. What you'll get in return When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 29, 2026
Full time
Your new role Southend City Council have an exciting new opportunity for an enthusiastic, permanent, full-time Arboricultural Officer to join the Parks Team. The post holder will carry out regular inspections and arrange any necessary work on council-owned trees, including those on the highway, in parks, woodlands, housing land and schools, and raise orders using the Ezytreev system. The post also includes identifying suitable areas and species for tree planting, responding to resident enquiries and providing arboricultural advice to officers and members.Quality assurance and monitoring are an important part of the job as well as keeping accurate, up-to-date records. Tree inspections will include ad-hoc checks in response to enquiries from residents, councillors, other departments and stakeholders. This will include insurance-related enquiries.Southend City Council is committed to maintaining and extending the canopy cover in the city, so planning and delivering tree planting programmes forms an important part of the job.This is an exciting opportunity to develop your personal skill set whilst undertaking a wide range of tree management tasks.A full UK driving licence is essential. What you'll need to succeed To be successful in this position, you MUST have a nationally recognised qualification in Arboriculture e.g. HND Arboriculture and demonstrable experience and knowledge of tree husbandry and arboricultural management techniques. It would be an advantage if you have, or would be willing to, obtain a Professional Tree Inspector qualification. You will be experienced in using IT applications for arboriculture such as Ezytreev and show adaptability and flexibility to prioritise workloads. You must have adaptability, flexibility, be able to work under pressure, deal with high workloads and have high standards of oral and written communication.Be able to communicate and collaborate with others and establish positive relationships with the public and the local elected members.The candidate should have experience and knowledge of contact and dealings with the public.A full UK driving licence is essential. What you'll get in return When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Assess individuals against the scheme's eligibility criteria and support them through the housing process. Provide housing management and tenancy sustainment support to residents with complex needs. Complete regular home visits and inspections to ensure properties are safe, clean and well maintained. Carry out safety checks and identify and report any repairs, hazards or property concerns. Support residents to understand their tenancy responsibilities and maintain their accommodation. Assist with budgeting, rent payments, arrears and financial inclusion. Monitor rent accounts and follow appropriate arrears and tenancy management procedures. Help residents develop practical skills for independent living, including managing their home and daily responsibilities. Maintain accurate tenancy records, case notes and reports using online systems and mobile devices. Identify, monitor and report safeguarding concerns in line with relevant policies and procedures. Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies. Requirements: Experience working with vulnerable people and individuals with multiple or complex needs. Experience within housing, homelessness, supported housing or tenancy sustainment. An understanding of the barriers faced by people who may be excluded from the housing register. Experience supporting people to maintain their accommodation and develop independent living skills. Knowledge of rent accounts, rent arrears and tenancy management processes. Please apply with an up to date CV ASAP if this role would be of interest to you!
Aug 29, 2026
Contractor
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Assess individuals against the scheme's eligibility criteria and support them through the housing process. Provide housing management and tenancy sustainment support to residents with complex needs. Complete regular home visits and inspections to ensure properties are safe, clean and well maintained. Carry out safety checks and identify and report any repairs, hazards or property concerns. Support residents to understand their tenancy responsibilities and maintain their accommodation. Assist with budgeting, rent payments, arrears and financial inclusion. Monitor rent accounts and follow appropriate arrears and tenancy management procedures. Help residents develop practical skills for independent living, including managing their home and daily responsibilities. Maintain accurate tenancy records, case notes and reports using online systems and mobile devices. Identify, monitor and report safeguarding concerns in line with relevant policies and procedures. Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies. Requirements: Experience working with vulnerable people and individuals with multiple or complex needs. Experience within housing, homelessness, supported housing or tenancy sustainment. An understanding of the barriers faced by people who may be excluded from the housing register. Experience supporting people to maintain their accommodation and develop independent living skills. Knowledge of rent accounts, rent arrears and tenancy management processes. Please apply with an up to date CV ASAP if this role would be of interest to you!
Health & Safety Manager for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Manager for 2,500 properties across Yorkshire and the North East Line management of a H&S Officer with support from the wider compliance team Construction and Corporate H&S for the organisation H&S policies and procedures CDM Management of the H&S dashboard matrix and the Assure system Fire risk actions H&S training and development Site inspections, risk assessments and method statements Incident investigations To work in partnership with key stakeholders including the property services team and HSE Profile NEBOSH qualification H&S expertise including IOSH, CDM and RIDDOR Experience operating in a similar role in the housing or care sectors Understanding of construction/maintenance H&S Commutable distance of York Job Offer 57,239 salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme
Aug 29, 2026
Full time
Health & Safety Manager for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Manager for 2,500 properties across Yorkshire and the North East Line management of a H&S Officer with support from the wider compliance team Construction and Corporate H&S for the organisation H&S policies and procedures CDM Management of the H&S dashboard matrix and the Assure system Fire risk actions H&S training and development Site inspections, risk assessments and method statements Incident investigations To work in partnership with key stakeholders including the property services team and HSE Profile NEBOSH qualification H&S expertise including IOSH, CDM and RIDDOR Experience operating in a similar role in the housing or care sectors Understanding of construction/maintenance H&S Commutable distance of York Job Offer 57,239 salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme
We are recruiting a full time Retirement Housing Officer to join our team! Within this role, you'll look after a Retirement Housing scheme and our residents who live in them, ensuring they are safe, supported and able to live comfortably in their homes. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Look after a Retirement Housing scheme and our residents living in them. This means you will: Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes. Perform daily physical visits and/or phone calls to residents to conduct a welfare check Oversee the delivery of tenancy management on the scheme, such as: Manage empty properties on scheme & new lettings of properties to suitable customers, organising open days to promote the scheme and service. Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with. Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents. Take appropriate action on safeguarding concerns and ensure they are reported in line with policy Take appropriate action on ASB incidents and complaints, ensuring compliance with organisational procedures. Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance. Undertake cyclical compliance testing such as fire alarm, Tunstall equipment and preform in line with procedure. An appreciation of the needs and problems of older people, and people with disabilities or special needs. Knowledge of care and support services available to clients. A caring and empathetic approach. Excellent attention to detailin order tonotice any change in the condition of a customer and takeappropriate action. Good IT skills, with a working knowledge of Microsoft systems including Excel. Customer service experience specifically working with elderly and/or vulnerable people. Experience working within the housing sector would beadvantageous. Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Salary from £27,626 which rises to £29,405 per year + essential car user allowance Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline. Ready to make an impact?
Aug 29, 2026
Full time
We are recruiting a full time Retirement Housing Officer to join our team! Within this role, you'll look after a Retirement Housing scheme and our residents who live in them, ensuring they are safe, supported and able to live comfortably in their homes. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Look after a Retirement Housing scheme and our residents living in them. This means you will: Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes. Perform daily physical visits and/or phone calls to residents to conduct a welfare check Oversee the delivery of tenancy management on the scheme, such as: Manage empty properties on scheme & new lettings of properties to suitable customers, organising open days to promote the scheme and service. Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with. Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents. Take appropriate action on safeguarding concerns and ensure they are reported in line with policy Take appropriate action on ASB incidents and complaints, ensuring compliance with organisational procedures. Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance. Undertake cyclical compliance testing such as fire alarm, Tunstall equipment and preform in line with procedure. An appreciation of the needs and problems of older people, and people with disabilities or special needs. Knowledge of care and support services available to clients. A caring and empathetic approach. Excellent attention to detailin order tonotice any change in the condition of a customer and takeappropriate action. Good IT skills, with a working knowledge of Microsoft systems including Excel. Customer service experience specifically working with elderly and/or vulnerable people. Experience working within the housing sector would beadvantageous. Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Salary from £27,626 which rises to £29,405 per year + essential car user allowance Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! AtIncommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know thatdiverse perspectives make us stronger. Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we're passionate about making a real difference by providingsafe, affordable homesandimproving lives. Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. We review applications as they come in and may close the advert before the deadline. Ready to make an impact?
£23,858.56-£25,055.00 per year + 10% Project uplift Pay: £23,858.56-£25,055.00 per year + 10% Project uplift Job Description: Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment Job Purpose The role of the Tenancy Sustainment Worker is to manage a client caseload, providing tenancy support that will deliver positive outcomes for both the client and the organisation. They are responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them. The TSW will provide front line delivery of a high standard of client tenancy support. You will need to be proactive and effective in the implementation to achieve positive outcomes for the client and the organisation. Tenancy Sustainment Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes. Tenancy Sustainment Workers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of tenancy support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation's to ensure a holistic and client centred approach to support is provided. The TSW is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation's reputation in the external environment at all times. Action are committed to multiagency working and the TSW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners. Tenancy Sustainment Workerbased in Mansfield. Joining us on a Full time basis, working 36 hours per week, you will receive a competitive salary of £23,858.56 - £25,055 FTE + 10% Project uplift. Action Housingis a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence. As our Tenancy Sustainment Worker, you will participate in the supporting and delivery of client engagement activities. This may be informing clients of relevant activities, working with Engagement and Life skills Co-ordinators, facilitating attendance, or leading and supporting the delivery of a group work session. Benefits available to our Tenancy Sustainment Worker include: Mileage and Expenses Casual Dress Free Parking Complimentary Tea and Coffee Westfield Employee Assistance Access to blue light card Charity Worker Discount Access to the company shop 28 days annual leave (3 days allocated by the business between Christmas and the new year) + BH (Pro rated) 3 x Life Assurance Responsibilities as our Tenancy Sustainment Worker will also include: Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system Managing and updating Client Support Modules As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move on there will be a willingness to assist with transporting the client's belongings where this is practical and appropriate. Assessing referrals and managing waiting lists Completing weekly data returns as required What we're looking for in our TSW: Deliver tailored, outcome-focused tenancy support to clients with complex and overlapping needs. Conduct comprehensive risk and needs assessments and develop support plans aligned with individual goals. Provide practical guidance on budgeting, rent management, maintaining accommodation, and accessing benefits. Support clients to engage with mental health, substance misuse, healthcare, and social care services. Monitor tenancy conditions and intervene early where risks of eviction or tenancy failure arise. Maintain accurate, compliant case records and reporting in line with organisational and regulatory standards. Liaise effectively with landlords, housing providers, statutory agencies, and community partners. Implement safeguarding procedures and elevate concerns in accordance with policy. Promote resilience, independence, and life skills development to reduce long term service dependency. Participate in team meetings, supervision, training, and continuous professional development This list is not exhaustive If you feel you have the skills and experience to join us as ourTenancy Sustainment Worker, then pleaseapplynow! This post is a full time "in person" role This post has been designated as an Essential Car User. A Full UK Driver's license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate. This role will be subject to an enhanced DBS check. Person Specification (All listed below are essential criteria) Knowledge and Experience Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client An understanding of the social, emotional and vulnerability of the service users supported by this team Understanding of the importance of confidentiality, risk management, safeguarding and GDPR Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent) Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries Excellent communication skills, both written and verbal particularly communication via phone or e-mail Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload Ability to deliver group work The ability to be flexible and cooperative as part of a team Ability to work with a wide range of people effectively Ability to adapt and learn to new IT systems Personal Qualities Willingness to continue further training and personal development Ability to show empathy Excellent time management skills and the ability to work and efficiently to juggle multiple priorities Confident and self-motivated Commitment to working within Action's core Vision, Values and Mission Resilience and the ability to work in a pressurised environment whilst remaining calm and professional Ability to work with clients with challenging behaviours and multiple complex needs not limited to poor mental health and substance misuse Must be flexible, as shift work may be required
Aug 28, 2026
Full time
£23,858.56-£25,055.00 per year + 10% Project uplift Pay: £23,858.56-£25,055.00 per year + 10% Project uplift Job Description: Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment Job Purpose The role of the Tenancy Sustainment Worker is to manage a client caseload, providing tenancy support that will deliver positive outcomes for both the client and the organisation. They are responsible for delivering the organisation's obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them. The TSW will provide front line delivery of a high standard of client tenancy support. You will need to be proactive and effective in the implementation to achieve positive outcomes for the client and the organisation. Tenancy Sustainment Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes. Tenancy Sustainment Workers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of tenancy support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation's to ensure a holistic and client centred approach to support is provided. The TSW is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation's reputation in the external environment at all times. Action are committed to multiagency working and the TSW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners. Tenancy Sustainment Workerbased in Mansfield. Joining us on a Full time basis, working 36 hours per week, you will receive a competitive salary of £23,858.56 - £25,055 FTE + 10% Project uplift. Action Housingis a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence. As our Tenancy Sustainment Worker, you will participate in the supporting and delivery of client engagement activities. This may be informing clients of relevant activities, working with Engagement and Life skills Co-ordinators, facilitating attendance, or leading and supporting the delivery of a group work session. Benefits available to our Tenancy Sustainment Worker include: Mileage and Expenses Casual Dress Free Parking Complimentary Tea and Coffee Westfield Employee Assistance Access to blue light card Charity Worker Discount Access to the company shop 28 days annual leave (3 days allocated by the business between Christmas and the new year) + BH (Pro rated) 3 x Life Assurance Responsibilities as our Tenancy Sustainment Worker will also include: Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system Managing and updating Client Support Modules As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move on there will be a willingness to assist with transporting the client's belongings where this is practical and appropriate. Assessing referrals and managing waiting lists Completing weekly data returns as required What we're looking for in our TSW: Deliver tailored, outcome-focused tenancy support to clients with complex and overlapping needs. Conduct comprehensive risk and needs assessments and develop support plans aligned with individual goals. Provide practical guidance on budgeting, rent management, maintaining accommodation, and accessing benefits. Support clients to engage with mental health, substance misuse, healthcare, and social care services. Monitor tenancy conditions and intervene early where risks of eviction or tenancy failure arise. Maintain accurate, compliant case records and reporting in line with organisational and regulatory standards. Liaise effectively with landlords, housing providers, statutory agencies, and community partners. Implement safeguarding procedures and elevate concerns in accordance with policy. Promote resilience, independence, and life skills development to reduce long term service dependency. Participate in team meetings, supervision, training, and continuous professional development This list is not exhaustive If you feel you have the skills and experience to join us as ourTenancy Sustainment Worker, then pleaseapplynow! This post is a full time "in person" role This post has been designated as an Essential Car User. A Full UK Driver's license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate. This role will be subject to an enhanced DBS check. Person Specification (All listed below are essential criteria) Knowledge and Experience Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client An understanding of the social, emotional and vulnerability of the service users supported by this team Understanding of the importance of confidentiality, risk management, safeguarding and GDPR Qualifications Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent) Professional Skills Integrity, professionalism and a good understanding of the importance of professional boundaries Excellent communication skills, both written and verbal particularly communication via phone or e-mail Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload Ability to deliver group work The ability to be flexible and cooperative as part of a team Ability to work with a wide range of people effectively Ability to adapt and learn to new IT systems Personal Qualities Willingness to continue further training and personal development Ability to show empathy Excellent time management skills and the ability to work and efficiently to juggle multiple priorities Confident and self-motivated Commitment to working within Action's core Vision, Values and Mission Resilience and the ability to work in a pressurised environment whilst remaining calm and professional Ability to work with clients with challenging behaviours and multiple complex needs not limited to poor mental health and substance misuse Must be flexible, as shift work may be required
The Income Officer role is for a social housing provider on a temporary basis, covering staff sickness for up to three months. The position is initially office-based with potential to work from home two to three days per week. You will manage rent accounts, recover arrears, advise on benefits and Universal Credit, and support tenants to sustain their tenancies. Travel to attend home visits and court hearings will be required as needed.
Aug 28, 2026
Full time
The Income Officer role is for a social housing provider on a temporary basis, covering staff sickness for up to three months. The position is initially office-based with potential to work from home two to three days per week. You will manage rent accounts, recover arrears, advise on benefits and Universal Credit, and support tenants to sustain their tenancies. Travel to attend home visits and court hearings will be required as needed.
Job Title: Housing Improvement & Assistance Programme Manager Directorate: Housing Directorate Salary: £57,495 to £59,574 per annum (P06) Job type: Full time, Permanent Job Ref: 2310 Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Do you have detailed knowledge and experience in the delivery of disabled facility grants and home improvement loans ? Do you have experience and knowledge of regulating and bringing empty homes back into us e? Do you have experience in performance management? Are you skilled in leading and motivating a team ? What's the role? Managing a busy disabled facilities grants (DFG) and home improvements service with up to 9 direct reports. The role also includes regulating and bringing empty homes back into use, with direct line management of the councils empty homes officer. You will support the Head of Service restructuring the DFG team to optimise and improve service delivery, implement a new IT system and deliver DFGs and home improvement loans within statutory and guidance timescales. In addition, you will oversee the allocation of the annual DFG budget, ensuring it is fully utilised and that all spending achieves value for money. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we're looking for You will have experience in the administration of grants and adaptations, with an excellent understanding of relevant grants legislation and guidance. You will be experienced in performance management and will be able to ensure that DFG/discretionary grant referrals are completed within statutory/guidance timescales with quality and consistency. You will have excellent communication, interpersonal and case management skills. You will also have an understanding and working knowledge of empty homes legislation, including the options available to local authorities to bring them back into use. Location The job is primarily based in Lawrence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions HNC/HND in construction, surveying or similar is desirable (or willing to work towards) Certificate of competency in performing HHSRS assessments and hazard identification is desirable (or willing to work towards) Trusted Assessor Level 4 Certificate is desirable (or willing to work towards) The job is subject to a basic DBS check The recruitment process is anonymous and we don't accept CVs. For an informal discussion about this job, please contact Please use the following link to apply: Closing date Closing date: Friday 18th September 2026, 23:59 Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at The Council reserves the right to close adverts early if there is a large response.
Aug 28, 2026
Full time
Job Title: Housing Improvement & Assistance Programme Manager Directorate: Housing Directorate Salary: £57,495 to £59,574 per annum (P06) Job type: Full time, Permanent Job Ref: 2310 Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Do you have detailed knowledge and experience in the delivery of disabled facility grants and home improvement loans ? Do you have experience and knowledge of regulating and bringing empty homes back into us e? Do you have experience in performance management? Are you skilled in leading and motivating a team ? What's the role? Managing a busy disabled facilities grants (DFG) and home improvements service with up to 9 direct reports. The role also includes regulating and bringing empty homes back into use, with direct line management of the councils empty homes officer. You will support the Head of Service restructuring the DFG team to optimise and improve service delivery, implement a new IT system and deliver DFGs and home improvement loans within statutory and guidance timescales. In addition, you will oversee the allocation of the annual DFG budget, ensuring it is fully utilised and that all spending achieves value for money. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we're looking for You will have experience in the administration of grants and adaptations, with an excellent understanding of relevant grants legislation and guidance. You will be experienced in performance management and will be able to ensure that DFG/discretionary grant referrals are completed within statutory/guidance timescales with quality and consistency. You will have excellent communication, interpersonal and case management skills. You will also have an understanding and working knowledge of empty homes legislation, including the options available to local authorities to bring them back into use. Location The job is primarily based in Lawrence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions HNC/HND in construction, surveying or similar is desirable (or willing to work towards) Certificate of competency in performing HHSRS assessments and hazard identification is desirable (or willing to work towards) Trusted Assessor Level 4 Certificate is desirable (or willing to work towards) The job is subject to a basic DBS check The recruitment process is anonymous and we don't accept CVs. For an informal discussion about this job, please contact Please use the following link to apply: Closing date Closing date: Friday 18th September 2026, 23:59 Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at The Council reserves the right to close adverts early if there is a large response.
37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
Aug 28, 2026
Full time
37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service. The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard. You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards. You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements. Key areas of responsibility: Housing and tenancy management Resident engagement and support Repairs and maintenance coordination Property compliance and health and safety Damp, mould and disrepair case management Contractor and supplier management Income collection and tenancy enforcement Customer service and complaint resolution Please also download the job profile (below), which includes the full role description and person specification. This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes. Qualifications, Knowledge and Experience A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable) We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles Experience working for a Registered Provider, housing association, local authority, or other social housing organisation Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies Experience of income collection, tenancy sustainment, and arrears management within a social housing setting Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works Ability to identify, promote, and embed best practice across teams and services CLOSING DATE: Wednesday 16 September at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
