Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 04, 2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and External Repairs Location: South London - on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project click apply for full job details
Feb 04, 2026
Contractor
Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and External Repairs Location: South London - on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project click apply for full job details
Housing Benefit Overpayment Recovery Officer Negotiable Rates 2-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Housing Benefit Overpayment Officer to join the team and be dedicated to recovering Housing Benefit overpayments efficiently and compassionately click apply for full job details
Feb 04, 2026
Seasonal
Housing Benefit Overpayment Recovery Officer Negotiable Rates 2-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Housing Benefit Overpayment Officer to join the team and be dedicated to recovering Housing Benefit overpayments efficiently and compassionately click apply for full job details
A local council in the UK is seeking an Allocations Officer for their Temporary Accommodation Team. This role involves procuring and allocating temporary accommodation for homeless individuals, ensuring a high quality of customer service. Ideal candidates will have resilience in handling complex needs and a solid understanding of homelessness issues. The position offers a full-time contract with extensive benefits including generous leave and a strong commitment to community support.
Feb 04, 2026
Full time
A local council in the UK is seeking an Allocations Officer for their Temporary Accommodation Team. This role involves procuring and allocating temporary accommodation for homeless individuals, ensuring a high quality of customer service. Ideal candidates will have resilience in handling complex needs and a solid understanding of homelessness issues. The position offers a full-time contract with extensive benefits including generous leave and a strong commitment to community support.
Your new company We are seeking an experienced and customer-focused Housing Officer to join our client's housing management team on a temporary basis. This is an excellent opportunity for a motivated individual to make a real difference within a well-established housing association committed to delivering high-quality services to tenants and residents. Your new role Deliver a comprehensive housing management service, ensuring compliance with policies and regulatory standards. Manage allocations, voids, tenancy sign-ups, and terminations to maintain efficient occupancy levels. Support tenants with tenancy sustainment, income management, and welfare advice. Handle anti-social behaviour cases and implement effective resolution strategies. Conduct regular estate inspections and property visits to maintain safe and attractive neighbourhoods. Liaise with contractors and internal teams to coordinate repairs, maintenance, and cyclical works. Promote tenant participation through community engagement initiatives and meetings. Ensure accurate record-keeping and reporting using housing management systems. What you'll need to succeed Previous experience in a Housing Officer role within social housing or a similar environment. Strong knowledge of housing legislation and tenancy management processes. Excellent communication and problem-solving skills. Ability to manage a varied caseload and work effectively under pressure. Proficient in housing management systems and Microsoft Office applications. What you'll get in return 26.39 p/h (PAYE) Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 04, 2026
Seasonal
Your new company We are seeking an experienced and customer-focused Housing Officer to join our client's housing management team on a temporary basis. This is an excellent opportunity for a motivated individual to make a real difference within a well-established housing association committed to delivering high-quality services to tenants and residents. Your new role Deliver a comprehensive housing management service, ensuring compliance with policies and regulatory standards. Manage allocations, voids, tenancy sign-ups, and terminations to maintain efficient occupancy levels. Support tenants with tenancy sustainment, income management, and welfare advice. Handle anti-social behaviour cases and implement effective resolution strategies. Conduct regular estate inspections and property visits to maintain safe and attractive neighbourhoods. Liaise with contractors and internal teams to coordinate repairs, maintenance, and cyclical works. Promote tenant participation through community engagement initiatives and meetings. Ensure accurate record-keeping and reporting using housing management systems. What you'll need to succeed Previous experience in a Housing Officer role within social housing or a similar environment. Strong knowledge of housing legislation and tenancy management processes. Excellent communication and problem-solving skills. Ability to manage a varied caseload and work effectively under pressure. Proficient in housing management systems and Microsoft Office applications. What you'll get in return 26.39 p/h (PAYE) Supportive team environment Opportunity to make a positive impact in the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Elim Housing Association
Gloucester, Gloucestershire
Job Title: Maintenance Operative Location: Gloucester and South Gloucestershire Services Salary: £29,500 Per annum Job Type : Full-time, Permanent Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. Purpose: The Maintenance Officer works with the Supported Housing teams in Gloucester and South Gloucestershire, Asset management team and contractors to ensure the buildings offer safe, good quality accommodation. The services are designed to help people who have experienced homelessness to find stable, long-term home. Your main responsibilities include leading with health and safety, compliance, identifying repairs and either rectifying the damage or raising the repair order You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Identifying maintenance issues and undertake basic repairs when appropriate Completing Health and Safety compliance of properties, ensuring that routine checks and necessary works are carried out in a timely and professional manner. Liaison with contractors and suppliers to ensure their work is carried out in a timely and professional manner, to the standards required by the association. Communicating in a professional manner with residents, Elim teams, and contractors to ensure that issues relating to the fabric of properties and health and safety are resolved as swiftly as possible. Contribute towards achieving performance targets, specifically void and re-let times and utilisation, by ensuring vacated rooms are returned to a lettable condition as quickly as possible. To be responsible for compliance actions To provide reports or information as requested by Elim Management. To record all work conducted professionally and in line with Elim policies and procedures. To use IT as appropriate for recording and reporting. To seek best value for money for the association. To work across services as and when required to ensure the delivery of service is maintained which will include travelling between schemes. Ability to maintain clear and up to date records both written and electronically. Hold a driving license and ability to work across the support services locations. Ability to communicate effectively with residents, colleagues and contractors. What you will need to be successful: Be able use your initiative, whilst being an integral member of the supported housing team. Be proactive in identifying maintenance required and plan own work including prioritising tasks and taking other priorities into account. Work proactively and productively with others, ask for help or guidance when needed and respond positively to requests for help from others. Communicate clearly and accurately with residents, colleagues, managers and external contractors/agencies. Knowledge of Health and Safety requirements for supported and intensive housing management schemes Always reviews your work and look to improve it, seeing change as positive and being able and willing to take on new ideas. Understand what Elim is trying to achieve and makes a positive contribution to Elim's vision. Understand own strengths and weaknesses and always tries to improve your own performance. Understands value for money and always try to achieve this in your area of responsibility. Current and valid drivers license Elim employees benefit from: - 25 days annual holiday rising to 30 days - day off for your birthday each year. - Access to training and career development through Elim Skills Academy - Flexible working - Company pension. - Life Assurance. - Health cash plan, which includes discounts to a wide range of shops and services. - Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We are continuously developing our inclusive, values-driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Trades, Electrician, Plumber, Carpenter, Woodwork, Plumbing, Electrical Operative, Handyman, Skilled Tradesperson, Housing Maintenance Operative, Maintenance Officer may be considered.
Feb 04, 2026
Full time
Job Title: Maintenance Operative Location: Gloucester and South Gloucestershire Services Salary: £29,500 Per annum Job Type : Full-time, Permanent Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. Purpose: The Maintenance Officer works with the Supported Housing teams in Gloucester and South Gloucestershire, Asset management team and contractors to ensure the buildings offer safe, good quality accommodation. The services are designed to help people who have experienced homelessness to find stable, long-term home. Your main responsibilities include leading with health and safety, compliance, identifying repairs and either rectifying the damage or raising the repair order You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Identifying maintenance issues and undertake basic repairs when appropriate Completing Health and Safety compliance of properties, ensuring that routine checks and necessary works are carried out in a timely and professional manner. Liaison with contractors and suppliers to ensure their work is carried out in a timely and professional manner, to the standards required by the association. Communicating in a professional manner with residents, Elim teams, and contractors to ensure that issues relating to the fabric of properties and health and safety are resolved as swiftly as possible. Contribute towards achieving performance targets, specifically void and re-let times and utilisation, by ensuring vacated rooms are returned to a lettable condition as quickly as possible. To be responsible for compliance actions To provide reports or information as requested by Elim Management. To record all work conducted professionally and in line with Elim policies and procedures. To use IT as appropriate for recording and reporting. To seek best value for money for the association. To work across services as and when required to ensure the delivery of service is maintained which will include travelling between schemes. Ability to maintain clear and up to date records both written and electronically. Hold a driving license and ability to work across the support services locations. Ability to communicate effectively with residents, colleagues and contractors. What you will need to be successful: Be able use your initiative, whilst being an integral member of the supported housing team. Be proactive in identifying maintenance required and plan own work including prioritising tasks and taking other priorities into account. Work proactively and productively with others, ask for help or guidance when needed and respond positively to requests for help from others. Communicate clearly and accurately with residents, colleagues, managers and external contractors/agencies. Knowledge of Health and Safety requirements for supported and intensive housing management schemes Always reviews your work and look to improve it, seeing change as positive and being able and willing to take on new ideas. Understand what Elim is trying to achieve and makes a positive contribution to Elim's vision. Understand own strengths and weaknesses and always tries to improve your own performance. Understands value for money and always try to achieve this in your area of responsibility. Current and valid drivers license Elim employees benefit from: - 25 days annual holiday rising to 30 days - day off for your birthday each year. - Access to training and career development through Elim Skills Academy - Flexible working - Company pension. - Life Assurance. - Health cash plan, which includes discounts to a wide range of shops and services. - Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We are continuously developing our inclusive, values-driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Trades, Electrician, Plumber, Carpenter, Woodwork, Plumbing, Electrical Operative, Handyman, Skilled Tradesperson, Housing Maintenance Operative, Maintenance Officer may be considered.
We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies. Key Responsibilities Manage rent arrears cases across a range of tenures Contact residents by phone, email, letter, and home visits to recover outstanding debt Negotiate and agree affordable repayment plans Carry out income and expenditure assessments Prevent arrears escalation through early intervention and tenancy support Prepare cases for legal action, including Notices, PCOL claims, and court documentation Represent the organisation at court where required Signpost residents to welfare benefits, debt advice, and support services Maintain accurate records using housing management systems Ensure compliance with relevant legislation, policies, and pre-action protocols About You Experience in housing income, rent arrears, or debt recovery Knowledge of housing law, arrears recovery processes, and court procedures Strong negotiation, communication, and problem-solving skills Ability to manage a caseload and work to performance targets Confident dealing with challenging and sensitive situations Good IT skills and experience using case management systems If you have the relevant skills then apply today!
Feb 04, 2026
Seasonal
We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies. Key Responsibilities Manage rent arrears cases across a range of tenures Contact residents by phone, email, letter, and home visits to recover outstanding debt Negotiate and agree affordable repayment plans Carry out income and expenditure assessments Prevent arrears escalation through early intervention and tenancy support Prepare cases for legal action, including Notices, PCOL claims, and court documentation Represent the organisation at court where required Signpost residents to welfare benefits, debt advice, and support services Maintain accurate records using housing management systems Ensure compliance with relevant legislation, policies, and pre-action protocols About You Experience in housing income, rent arrears, or debt recovery Knowledge of housing law, arrears recovery processes, and court procedures Strong negotiation, communication, and problem-solving skills Ability to manage a caseload and work to performance targets Confident dealing with challenging and sensitive situations Good IT skills and experience using case management systems If you have the relevant skills then apply today!
Are you an influential leader looking for a new challenge? Would you like the opportunity to take a leading charity through the next exciting phase of its remarkable journey? Harrogate Neighbours exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from residential care (at their homes in Starbeck and Boroughbridge) to meals on wheels in the community to The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. We have a career defining opportunity for a new CEO to lead this organisation, and community, and in doing so inspire and transform lives across the region! The Role The CEO will be accountable to the talented and committed Board of Trustees and be responsible for the overall strategic management, leadership, and development of Harrogate Neighbours. Duties will include: Ensuring the development and implementation of integrated strategies across care, housing, operations, finance, marketing and communications, human resources and workforce, information management and technology, estates and performance monitoring, management and reporting. Providing overall leadership for Harrogate Neighbours in line with the vision, mission and values agreed by the Board of Trustees. Providing strategic leadership for fundraising and income diversification, ensuring the organisation has a sustainable and mixed portfolio of income. Developing and maintaining positive collaborative partnership arrangements with commissioners, local authorities, local communities, MPs, the voluntary sector, communities and other key partners and stakeholders. Overseeing the financial processes for the organisation and leading delivery of the agreed budgets. The Person We are looking for a visionary leader - a creative, charismatic and influential individual who is passionate about the values, ethos and mission of the charity! The skills and experience we are looking for include: A demonstrable track record of working in a senior strategic leadership role Evidence of working with senior leaders and board members to ensure strong and effective financial management Strong networking and influencing skills with an ability to build excellent relationships with a wide range of stakeholders Strong and clear communication skills with an ability to lead internally, and also deliver messages to a variety of audiences externally. This is a truly wonderful opportunity to lead a fantastic charity where you will directly influence the landscape for the communities across the Harrogate region, for the future. As CEO of Harrogate Neighbours, you will be leading a financially stable organisation with a strong board and talented staff team. The charity also promotes a supportive culture, has a generous pension scheme, offers a variety of wellbeing initiatives, 6.6 weeks annual leave and a range of additional benefits (including Blue Light Card and paid for massages!). If you believe that you could be the right person to lead this charity through the next phase of its exciting journey then get in touch for more information, or apply here before Friday 27th February. First stage interviews have been scheduled for Friday 20th March, and second stage interviews will be on 25th, 26th and 27th March 2026. Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Feb 04, 2026
Full time
Are you an influential leader looking for a new challenge? Would you like the opportunity to take a leading charity through the next exciting phase of its remarkable journey? Harrogate Neighbours exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from residential care (at their homes in Starbeck and Boroughbridge) to meals on wheels in the community to The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. We have a career defining opportunity for a new CEO to lead this organisation, and community, and in doing so inspire and transform lives across the region! The Role The CEO will be accountable to the talented and committed Board of Trustees and be responsible for the overall strategic management, leadership, and development of Harrogate Neighbours. Duties will include: Ensuring the development and implementation of integrated strategies across care, housing, operations, finance, marketing and communications, human resources and workforce, information management and technology, estates and performance monitoring, management and reporting. Providing overall leadership for Harrogate Neighbours in line with the vision, mission and values agreed by the Board of Trustees. Providing strategic leadership for fundraising and income diversification, ensuring the organisation has a sustainable and mixed portfolio of income. Developing and maintaining positive collaborative partnership arrangements with commissioners, local authorities, local communities, MPs, the voluntary sector, communities and other key partners and stakeholders. Overseeing the financial processes for the organisation and leading delivery of the agreed budgets. The Person We are looking for a visionary leader - a creative, charismatic and influential individual who is passionate about the values, ethos and mission of the charity! The skills and experience we are looking for include: A demonstrable track record of working in a senior strategic leadership role Evidence of working with senior leaders and board members to ensure strong and effective financial management Strong networking and influencing skills with an ability to build excellent relationships with a wide range of stakeholders Strong and clear communication skills with an ability to lead internally, and also deliver messages to a variety of audiences externally. This is a truly wonderful opportunity to lead a fantastic charity where you will directly influence the landscape for the communities across the Harrogate region, for the future. As CEO of Harrogate Neighbours, you will be leading a financially stable organisation with a strong board and talented staff team. The charity also promotes a supportive culture, has a generous pension scheme, offers a variety of wellbeing initiatives, 6.6 weeks annual leave and a range of additional benefits (including Blue Light Card and paid for massages!). If you believe that you could be the right person to lead this charity through the next phase of its exciting journey then get in touch for more information, or apply here before Friday 27th February. First stage interviews have been scheduled for Friday 20th March, and second stage interviews will be on 25th, 26th and 27th March 2026. Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Enjoy remote working with occasional travel in Wellingborough as a Health and Safety Officer. This role offers will be overseeing all the risk assessments. You will be working for a well-known housing association that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels click apply for full job details
Feb 03, 2026
Full time
Enjoy remote working with occasional travel in Wellingborough as a Health and Safety Officer. This role offers will be overseeing all the risk assessments. You will be working for a well-known housing association that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels click apply for full job details
Anti-Social Behaviour Officer known as a "Tenancy Enforcement Lead" Full Time Permanent Role based on 37.5hrs per week Salary Banding Range: £39,841 - £41,938 (Dependent upon experience) Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges and we need someone at the top of their game to help us tackle them head-on. About the Role In this challenging yet rewarding position , you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime. You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators . Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into tenancy fraud and handling high-level ASB cases. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Attending ASB evictions and supporting victims to ensure tenancy sustainability. Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Extensive experience in ASB management, safeguarding , and tenancy fraud investigations. Deep understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Feb 03, 2026
Full time
Anti-Social Behaviour Officer known as a "Tenancy Enforcement Lead" Full Time Permanent Role based on 37.5hrs per week Salary Banding Range: £39,841 - £41,938 (Dependent upon experience) Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges and we need someone at the top of their game to help us tackle them head-on. About the Role In this challenging yet rewarding position , you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime. You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators . Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into tenancy fraud and handling high-level ASB cases. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Attending ASB evictions and supporting victims to ensure tenancy sustainability. Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Extensive experience in ASB management, safeguarding , and tenancy fraud investigations. Deep understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Get Staffed Online Recruitment Limited
Spalding, Lincolnshire
Technical Contracts Officer Vacancy Type: Fixed Term / Full-Time Hours Per Week: 37 Length of Contract: Fixed Term for 18 months Salary Range: £32,597 £36,363 per annum Location: Spalding Application Deadline: 20 February 2026 Help our client deliver safe, high quality homes across South Holland. Our client is seeking a Technical Contracts Officer to support procurement, compliance, and contract management within their Property Services team. The Council is looking for someone to join and be the key link between internal technical teams, contractors, and stakeholders to help deliver housing related investment programmes and ensure homes are safe, energy efficient, and compliant with legislation. The contracts they work with are JCT (Joint Contract Tribunal) measured term contracts. Why Join Our Client? The chance to shape housing services, including leading the delivery of the Green Homes Grant Local Authority Delivery scheme. A supportive, forward thinking team. Training and development opportunities. Flexible working and a strong work-life balance. What Do They Need From You? Relevant technical experience in a similar role in a building related field. Knowledge of building construction, energy regulations, and health and safety law. Benefits They offer excellent terms and conditions of employment including: Local Government Pension Scheme 23.8% employer contribution. Generous annual leave scheme and option to buy more. Employee Assistance Programme. Employee Benefits Platform including retail, holiday, and leisure discounts. Cycle to work scheme . Flu Jabs. Free Eye Test voucher. Flexible Working Policy. Agile Working Policy . Car mileage reimbursement . Excellent career progression and training opportunities. Long Service Recognition . Certain restrictions may apply. About Our Client Our client and two other Councils have formed the South and East Lincolnshire Councils Partnership the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date. For this role they do require the successful applicant to complete a DBS check as part of the onboarding process.
Feb 03, 2026
Full time
Technical Contracts Officer Vacancy Type: Fixed Term / Full-Time Hours Per Week: 37 Length of Contract: Fixed Term for 18 months Salary Range: £32,597 £36,363 per annum Location: Spalding Application Deadline: 20 February 2026 Help our client deliver safe, high quality homes across South Holland. Our client is seeking a Technical Contracts Officer to support procurement, compliance, and contract management within their Property Services team. The Council is looking for someone to join and be the key link between internal technical teams, contractors, and stakeholders to help deliver housing related investment programmes and ensure homes are safe, energy efficient, and compliant with legislation. The contracts they work with are JCT (Joint Contract Tribunal) measured term contracts. Why Join Our Client? The chance to shape housing services, including leading the delivery of the Green Homes Grant Local Authority Delivery scheme. A supportive, forward thinking team. Training and development opportunities. Flexible working and a strong work-life balance. What Do They Need From You? Relevant technical experience in a similar role in a building related field. Knowledge of building construction, energy regulations, and health and safety law. Benefits They offer excellent terms and conditions of employment including: Local Government Pension Scheme 23.8% employer contribution. Generous annual leave scheme and option to buy more. Employee Assistance Programme. Employee Benefits Platform including retail, holiday, and leisure discounts. Cycle to work scheme . Flu Jabs. Free Eye Test voucher. Flexible Working Policy. Agile Working Policy . Car mileage reimbursement . Excellent career progression and training opportunities. Long Service Recognition . Certain restrictions may apply. About Our Client Our client and two other Councils have formed the South and East Lincolnshire Councils Partnership the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date. For this role they do require the successful applicant to complete a DBS check as part of the onboarding process.
Good Afternoon, I am currently representing Camden Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Housing Officer this role will be: N1C 4AG Hybrid The right candidate will: This is a varied job role as we continue to build a diverse property portfolio of temporary accommodation consisting of council owned stock, leased accommodation, hostels and nightly paid accommodation located within and outside Camden borough You will provide an enhanced, proactive housing management service for households in our temporary accommodation including all aspects of property management to ensure that the units are well maintained, remain safe and health and safety compliant. You will be responsible for delivering a customer focused supportive service to homeless households residing in temporary accommodation with a focus on taking all necessary steps to maximise tenancy sustainment You will be responsible for ensuring that customers are supported with completing Housing Benefit application, ensuring that the rent accounts have been set and that the rent is collected You will liaise with landlords and property providers to build relationships and ensure that repairing obligations and health & housing safety rating standards are met. You'll also be managing relationships with homeless households in temporary accommodation including taking relevant action to manage tenancy breaches. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Feb 03, 2026
Contractor
Good Afternoon, I am currently representing Camden Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Housing Officer this role will be: N1C 4AG Hybrid The right candidate will: This is a varied job role as we continue to build a diverse property portfolio of temporary accommodation consisting of council owned stock, leased accommodation, hostels and nightly paid accommodation located within and outside Camden borough You will provide an enhanced, proactive housing management service for households in our temporary accommodation including all aspects of property management to ensure that the units are well maintained, remain safe and health and safety compliant. You will be responsible for delivering a customer focused supportive service to homeless households residing in temporary accommodation with a focus on taking all necessary steps to maximise tenancy sustainment You will be responsible for ensuring that customers are supported with completing Housing Benefit application, ensuring that the rent accounts have been set and that the rent is collected You will liaise with landlords and property providers to build relationships and ensure that repairing obligations and health & housing safety rating standards are met. You'll also be managing relationships with homeless households in temporary accommodation including taking relevant action to manage tenancy breaches. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Join Our Team at NIHE - Legal Secretary Opportunity! The Northern Ireland Housing Executive (NIHE) is seeking a skilled and motivated Legal Secretary to join our busy Legal Services team. About the Role As a Legal Secretary, you'll play a vital part in supporting our solicitors with administrative and secretarial duties, helping us deliver excellent legal services across the organisation. You'll handle document preparation, file management, and correspondence, ensuring accuracy, confidentiality, and efficiency in all areas of work. Rate of pay 13.67 per hour Location - Belfast City Centre Key Responsibilities Provide high-quality secretarial and administrative support to legal officers Prepare and format legal documents, contracts, and reports Manage case files and maintain accurate records Liaise with internal departments, external solicitors, and clients professionally Handle general office administrative tasks relating to the legal team Essential Criteria Proven experience in a legal or administrative environment Excellent typing, communication, and organisational skills Strong attention to detail and ability to manage competing deadlines Proficiency in Microsoft Office and legal document systems Why Join NIHE? We offer a positive and inclusive workplace culture, opportunities for professional growth, and the chance to make a real difference in communities across Northern Ireland. For further information please send cv or email Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Feb 03, 2026
Seasonal
Join Our Team at NIHE - Legal Secretary Opportunity! The Northern Ireland Housing Executive (NIHE) is seeking a skilled and motivated Legal Secretary to join our busy Legal Services team. About the Role As a Legal Secretary, you'll play a vital part in supporting our solicitors with administrative and secretarial duties, helping us deliver excellent legal services across the organisation. You'll handle document preparation, file management, and correspondence, ensuring accuracy, confidentiality, and efficiency in all areas of work. Rate of pay 13.67 per hour Location - Belfast City Centre Key Responsibilities Provide high-quality secretarial and administrative support to legal officers Prepare and format legal documents, contracts, and reports Manage case files and maintain accurate records Liaise with internal departments, external solicitors, and clients professionally Handle general office administrative tasks relating to the legal team Essential Criteria Proven experience in a legal or administrative environment Excellent typing, communication, and organisational skills Strong attention to detail and ability to manage competing deadlines Proficiency in Microsoft Office and legal document systems Why Join NIHE? We offer a positive and inclusive workplace culture, opportunities for professional growth, and the chance to make a real difference in communities across Northern Ireland. For further information please send cv or email Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Salary £35,500 including Car Allowance Location Bedford Permanent, Full time (37 hours per week) Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing as a Housing Officer: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you ll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 per annum including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Feb 03, 2026
Full time
Salary £35,500 including Car Allowance Location Bedford Permanent, Full time (37 hours per week) Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing as a Housing Officer: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you ll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 per annum including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Job Title: Housing Defects & Compliance Officer Location: Southend - Travel based role Salary: 37K + Bonus - Monday-Friday Reports to: Head of PRS and Head of Works and Compliance Are you passionate about property compliance and ensuring homes are safe, well-maintained, and fully compliant? We are working with a leading property management organisation that is looking for a Housing Defects & Compliance Officer to join their team. This is a hands-on role where you will carry out property inspections, identify defects, and support the maintenance team in keeping their portfolio in top condition. Key Responsibilities Conduct detailed inspections of void and occupied rental units, producing thorough survey reports on property conditions. Identify maintenance requirements and defects, recommending both remedial and preventative solutions. Work closely with the in-house maintenance team and external contractors to ensure works are accurately scheduled and completed. Monitor ongoing compliance with council licensing and Health & Safety regulations, escalating high-risk or unresolved issues to senior management. Perform routine property inspections to flag early-stage defects and safeguard tenant welfare. Support the out-of-hours emergency line to provide tenants with 24/7 assistance for urgent maintenance or safety concerns. Skills & Experience At least 2 years' experience in property defect identification and compliance. Experience in property inspections, ideally within the PRS (Private Rented Sector). Strong understanding of Health & Safety regulations and council licensing requirements. Excellent communication skills with the ability to liaise with tenants, contractors, and local authorities. Strong attention to detail and the ability to make informed decisions independently. Proficient in Microsoft Word, Excel, and email; familiarity with property software systems (e.g., MRI Evolution) is advantageous. Qualifications GCSEs in English and Maths (C+). Industry-related qualifications desirable but not essential. Full UK Driving Licence required. This is a fantastic opportunity for someone who thrives on responsibility, enjoys a hands-on role, and wants to make a real difference in the safety and compliance of a property portfolio. Interested? Apply today and take the next step in your property compliance career.
Feb 03, 2026
Full time
Job Title: Housing Defects & Compliance Officer Location: Southend - Travel based role Salary: 37K + Bonus - Monday-Friday Reports to: Head of PRS and Head of Works and Compliance Are you passionate about property compliance and ensuring homes are safe, well-maintained, and fully compliant? We are working with a leading property management organisation that is looking for a Housing Defects & Compliance Officer to join their team. This is a hands-on role where you will carry out property inspections, identify defects, and support the maintenance team in keeping their portfolio in top condition. Key Responsibilities Conduct detailed inspections of void and occupied rental units, producing thorough survey reports on property conditions. Identify maintenance requirements and defects, recommending both remedial and preventative solutions. Work closely with the in-house maintenance team and external contractors to ensure works are accurately scheduled and completed. Monitor ongoing compliance with council licensing and Health & Safety regulations, escalating high-risk or unresolved issues to senior management. Perform routine property inspections to flag early-stage defects and safeguard tenant welfare. Support the out-of-hours emergency line to provide tenants with 24/7 assistance for urgent maintenance or safety concerns. Skills & Experience At least 2 years' experience in property defect identification and compliance. Experience in property inspections, ideally within the PRS (Private Rented Sector). Strong understanding of Health & Safety regulations and council licensing requirements. Excellent communication skills with the ability to liaise with tenants, contractors, and local authorities. Strong attention to detail and the ability to make informed decisions independently. Proficient in Microsoft Word, Excel, and email; familiarity with property software systems (e.g., MRI Evolution) is advantageous. Qualifications GCSEs in English and Maths (C+). Industry-related qualifications desirable but not essential. Full UK Driving Licence required. This is a fantastic opportunity for someone who thrives on responsibility, enjoys a hands-on role, and wants to make a real difference in the safety and compliance of a property portfolio. Interested? Apply today and take the next step in your property compliance career.
Resident Liaison Officer Hammersmith SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Hammersmith (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
Feb 03, 2026
Full time
Resident Liaison Officer Hammersmith SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Hammersmith (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
Job Title: Housing Officer Location: Devon Salary: £28,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management o
Feb 03, 2026
Full time
Job Title: Housing Officer Location: Devon Salary: £28,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management o
Care First Recruitment Ltd are looking for the following experience staff: Housing Officers,Benefits Officers, Specialist Housing Officers andSenior Housing Benefit Officers. We require various candidates for each role, as we have a number of vacancies across various London Boroughs. Please note: we can ONLY consider candidates with previous experience working for Councils/Local Authorities click apply for full job details
Feb 03, 2026
Seasonal
Care First Recruitment Ltd are looking for the following experience staff: Housing Officers,Benefits Officers, Specialist Housing Officers andSenior Housing Benefit Officers. We require various candidates for each role, as we have a number of vacancies across various London Boroughs. Please note: we can ONLY consider candidates with previous experience working for Councils/Local Authorities click apply for full job details
PRS Placements Adviser Camden Contract £26.17 per hour PAYE or £34.20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced PRS Placements Adviser We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk This is important role within the Housing Allocation service responsible for maximising the supply of suitable and affordable private rented homes made available to people in housing need in accordance with the council s homelessness accommodation strategy and placement policy. You will contribute to success in meeting the ambitions of the council s private rented sector strategy through improving property standards, increasing supply and supporting a stronger voice for tenants. Example outcomes or objectives that this role will deliver: • Achieve targets for a supply of suitable, affordable PRS tenancies that meets demand • Proactively and innovatively contribute to the development and delivery of schemes, attracting new landlords as much as possible, to procure PRS housing and achieve a supply of suitable, affordable PRS tenancies that meets demand in accordance with the council s homelessness accommodation placement policy. • Provide the PRS access schemes in a way that continuously provide the best possible value to the council. • Arrange placements into PRS access schemes that are sustainable and meet all agreed standards, so that our customers well-being and resilience are maximised, and poverty minimised. • Working collaboratively with Housing Options colleagues with the discharge of homelessness duty into the private rented sector under the Homelessness Reduction Act 2017 and the Localism Act 2011 • Provide high quality advice and assistance to our customers and accommodation providers as appropriate. • Ensure all income generating schemes operate at maximum income. • Ensure the needs of vulnerable children and adults accessing the service are met through the identification and addressing of support and care needs • Identify and address our customer s equalities needs. • Ensure that Council resources are protected PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Feb 03, 2026
Contractor
PRS Placements Adviser Camden Contract £26.17 per hour PAYE or £34.20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced PRS Placements Adviser We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk This is important role within the Housing Allocation service responsible for maximising the supply of suitable and affordable private rented homes made available to people in housing need in accordance with the council s homelessness accommodation strategy and placement policy. You will contribute to success in meeting the ambitions of the council s private rented sector strategy through improving property standards, increasing supply and supporting a stronger voice for tenants. Example outcomes or objectives that this role will deliver: • Achieve targets for a supply of suitable, affordable PRS tenancies that meets demand • Proactively and innovatively contribute to the development and delivery of schemes, attracting new landlords as much as possible, to procure PRS housing and achieve a supply of suitable, affordable PRS tenancies that meets demand in accordance with the council s homelessness accommodation placement policy. • Provide the PRS access schemes in a way that continuously provide the best possible value to the council. • Arrange placements into PRS access schemes that are sustainable and meet all agreed standards, so that our customers well-being and resilience are maximised, and poverty minimised. • Working collaboratively with Housing Options colleagues with the discharge of homelessness duty into the private rented sector under the Homelessness Reduction Act 2017 and the Localism Act 2011 • Provide high quality advice and assistance to our customers and accommodation providers as appropriate. • Ensure all income generating schemes operate at maximum income. • Ensure the needs of vulnerable children and adults accessing the service are met through the identification and addressing of support and care needs • Identify and address our customer s equalities needs. • Ensure that Council resources are protected PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
A local government organization in Romford is seeking a Tenancy Audit Officer for a 1-year fixed-term contract. This role involves verifying authorised occupants of Council properties, ensuring maintenance, and documenting any tenancy fraud or illegal occupation. Strong links with various council departments are crucial for addressing safeguarding and housing issues. Applicants should be detail-oriented and possess excellent communication skills. An informal discussion is available by contacting the listed email.
Feb 03, 2026
Full time
A local government organization in Romford is seeking a Tenancy Audit Officer for a 1-year fixed-term contract. This role involves verifying authorised occupants of Council properties, ensuring maintenance, and documenting any tenancy fraud or illegal occupation. Strong links with various council departments are crucial for addressing safeguarding and housing issues. Applicants should be detail-oriented and possess excellent communication skills. An informal discussion is available by contacting the listed email.
