We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost benefit analyses. Strong analytical and problem solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 12, 2025
Full time
We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost benefit analyses. Strong analytical and problem solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Strategic Commissioning Officer - 37 hours Application Deadline: 6 January 2026 Department: Adults & Community Services Employment Type: Permanent Location: Torbay Council Reporting To: Team Manager Compensation: £47,181 - £50,269 / year Description Job Description & Person Specification > We are looking for a passionate and highly motivated individual to join our strategic commissioning team as a Strategic Commissioning Officer, to lead our work related to domestic abuse and sexual violence. This role is central to driving delivery of Breaking the Chain, our domestic abuse and sexual violence strategy for . The successful candidate will work with internal and external partners to support our work to better understand and improve the system response to domestic abuse and sexual violence in Torbay. You would lead the commissioning of trauma informed domestic abuse and sexual violence support services in Torbay, working closely with commissioned and non commissioned providers, our community and voluntary sector partnership and associated partners to ensure services reach as many people as possible and support their safety and recovery. You would play a pivotal role in connecting with regional commissioning groups and partnerships, collaborating on joint commissioning initiatives and funding bids. This work would be underpinned by a strong understanding of national policy and best practice, advocating for resources to ensure the needs of the Torbay population are met. As well as ensuring compliance with our statutory duties under the Domestic Abuse Act 2021, you would monitor provider performance through data and qualitative evidence including the voice of lived and living experience and provide appropriate challenge and support to ensure that services are of high quality. You would also be able to work collaboratively with others to co design and develop the vision and blueprint for future services in Torbay. You would be part of a dynamic strategic commissioning team focused on improving the lives and outcomes of people living in Torbay. This role would suit an experienced commissioner of complex services across partnerships. This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role. For an informal chat please contact Shirley Beauchamp on or . Interviews are expected to be conducted during the week commencing 12th January 2026. This role is not eligible for visa sponsorship. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible. Skills Essential: Ability to negotiate and influence internal colleagues, other public and private sector organisations, and key partners to secure improved outcomes. Ability to assimilate, understand, analyse, interpret and communicate complex information and data to inform decision making. Ability to make decisions that may have significant implications for others and confidently provide a rationale. Confident and competent when under external and internal scrutiny. Ability to work to, and be motivated by, deadlines involving changing problems, circumstances and conflicting priorities. As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Knowledge Essential: An understanding and comprehension of the Commissioning Cycle. An understanding of the current policy agenda in regard to the delivery of integrated care. An understanding of the application and impact of eligibility criteria in health and social care services. Specialist knowledge of the current trends and issues affecting the Commissioning and delivery of social care services. Knowledge of current requirements and of the developing agenda about the commissioning of care and specialist housing services. Experience & Qualifications Essential: Experience of developing, writing, managing, and monitoring contract frameworks and specification. Experience of presentations and facilitating groups. Experience of negotiating Service Level Agreements and monitoring performance/making changes to ensure value for money. Experience of co production/ and consultation with service users, carers and other key stakeholders in the design and delivery of outcomes focused services that meet their needs and aspirations. Experience of outcome based models for contracting and care delivery.
Dec 12, 2025
Full time
Strategic Commissioning Officer - 37 hours Application Deadline: 6 January 2026 Department: Adults & Community Services Employment Type: Permanent Location: Torbay Council Reporting To: Team Manager Compensation: £47,181 - £50,269 / year Description Job Description & Person Specification > We are looking for a passionate and highly motivated individual to join our strategic commissioning team as a Strategic Commissioning Officer, to lead our work related to domestic abuse and sexual violence. This role is central to driving delivery of Breaking the Chain, our domestic abuse and sexual violence strategy for . The successful candidate will work with internal and external partners to support our work to better understand and improve the system response to domestic abuse and sexual violence in Torbay. You would lead the commissioning of trauma informed domestic abuse and sexual violence support services in Torbay, working closely with commissioned and non commissioned providers, our community and voluntary sector partnership and associated partners to ensure services reach as many people as possible and support their safety and recovery. You would play a pivotal role in connecting with regional commissioning groups and partnerships, collaborating on joint commissioning initiatives and funding bids. This work would be underpinned by a strong understanding of national policy and best practice, advocating for resources to ensure the needs of the Torbay population are met. As well as ensuring compliance with our statutory duties under the Domestic Abuse Act 2021, you would monitor provider performance through data and qualitative evidence including the voice of lived and living experience and provide appropriate challenge and support to ensure that services are of high quality. You would also be able to work collaboratively with others to co design and develop the vision and blueprint for future services in Torbay. You would be part of a dynamic strategic commissioning team focused on improving the lives and outcomes of people living in Torbay. This role would suit an experienced commissioner of complex services across partnerships. This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role. For an informal chat please contact Shirley Beauchamp on or . Interviews are expected to be conducted during the week commencing 12th January 2026. This role is not eligible for visa sponsorship. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible. Skills Essential: Ability to negotiate and influence internal colleagues, other public and private sector organisations, and key partners to secure improved outcomes. Ability to assimilate, understand, analyse, interpret and communicate complex information and data to inform decision making. Ability to make decisions that may have significant implications for others and confidently provide a rationale. Confident and competent when under external and internal scrutiny. Ability to work to, and be motivated by, deadlines involving changing problems, circumstances and conflicting priorities. As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Knowledge Essential: An understanding and comprehension of the Commissioning Cycle. An understanding of the current policy agenda in regard to the delivery of integrated care. An understanding of the application and impact of eligibility criteria in health and social care services. Specialist knowledge of the current trends and issues affecting the Commissioning and delivery of social care services. Knowledge of current requirements and of the developing agenda about the commissioning of care and specialist housing services. Experience & Qualifications Essential: Experience of developing, writing, managing, and monitoring contract frameworks and specification. Experience of presentations and facilitating groups. Experience of negotiating Service Level Agreements and monitoring performance/making changes to ensure value for money. Experience of co production/ and consultation with service users, carers and other key stakeholders in the design and delivery of outcomes focused services that meet their needs and aspirations. Experience of outcome based models for contracting and care delivery.
Data, Insight and Impact Manager Salary: £41,097 - £45,423 per annum (salary depending on experience) Location: Leeds, with regular travel to Centres across Yorkshire and Humberside Hours: 37 hours per week, full-time Closing date: Monday 5th January 2026, 9AM Interview date: W/c 12th January 2026 Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. About us Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices. From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change. Role Summary This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women s Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change. You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women s Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change. You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women s Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women s experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women s sector in the UK. You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women s voices and insight are at the heart of our service delivery models. The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead. Key accountabilities Data Systems Oversight and Leadership: Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women s Centres Partnership. Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards. Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements. Monitor and assess future CMS system needs, scoping and identifying development areas. Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources. Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system. Data Leadership and Governance: Develop a Data and Impact Strategy to align with organisational priorities. Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management. Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training. Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions. Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability. Insights, Analysis and Performance: Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity. Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer. Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements. Produce clear, interpretable reports for internal and external stakeholders, as required. Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work. Develop a performance framework to monitor progress of the implementation of Together Women s strategy, and prepare reports to inform Trustees of progress made. Support senior leaders with data-driven planning, presenting insights in accessible ways. Conduct ongoing data analysis to identify improvement opportunities, risks and issues. Team Leadership and Collaborative working: Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities. Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy. Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission. Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice. Attend regular meetings and networking opportunities relating to the Effective Women s Centres Project, and associated networks and events. Quality Assurance and Contribution to research: Ensure data collection, management and storage processes are standardised and consistent across all our services. Embed the Women s Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women s default assessment tools. Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams. Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women s work. Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary. Uphold the principles of ethical research, particularly with regard to consent and confidentiality. Carry out administrative tasks related directly to the delivery of the research. General duties: Maintain and improve competencies through continuous professional development. Support and uphold the mission, values and behaviours of Together Women. Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. Adhere to all organisational policies, code of conduct, and practices. Complete all mandatory organisation training. Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. Carry out other associated duties as needed, in line with the broad remit of the role. Please note these accountabilities do not form part of the Data and Impact Manager s contract of employment, and may be subject to amendment as the organisation's needs evolve. Person specification Essential: Practical experience of conducting research, collecting and analysing data and presenting findings to a range of audiences. Experience of leading or coordinating organisation-wide data, evaluation, or reporting projects. . click apply for full job details
Dec 11, 2025
Full time
Data, Insight and Impact Manager Salary: £41,097 - £45,423 per annum (salary depending on experience) Location: Leeds, with regular travel to Centres across Yorkshire and Humberside Hours: 37 hours per week, full-time Closing date: Monday 5th January 2026, 9AM Interview date: W/c 12th January 2026 Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. About us Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices. From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change. Role Summary This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women s Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change. You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women s Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change. You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women s Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women s experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women s sector in the UK. You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women s voices and insight are at the heart of our service delivery models. The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead. Key accountabilities Data Systems Oversight and Leadership: Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women s Centres Partnership. Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards. Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements. Monitor and assess future CMS system needs, scoping and identifying development areas. Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources. Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system. Data Leadership and Governance: Develop a Data and Impact Strategy to align with organisational priorities. Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management. Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training. Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions. Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability. Insights, Analysis and Performance: Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity. Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer. Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements. Produce clear, interpretable reports for internal and external stakeholders, as required. Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work. Develop a performance framework to monitor progress of the implementation of Together Women s strategy, and prepare reports to inform Trustees of progress made. Support senior leaders with data-driven planning, presenting insights in accessible ways. Conduct ongoing data analysis to identify improvement opportunities, risks and issues. Team Leadership and Collaborative working: Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities. Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy. Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission. Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice. Attend regular meetings and networking opportunities relating to the Effective Women s Centres Project, and associated networks and events. Quality Assurance and Contribution to research: Ensure data collection, management and storage processes are standardised and consistent across all our services. Embed the Women s Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women s default assessment tools. Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams. Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women s work. Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary. Uphold the principles of ethical research, particularly with regard to consent and confidentiality. Carry out administrative tasks related directly to the delivery of the research. General duties: Maintain and improve competencies through continuous professional development. Support and uphold the mission, values and behaviours of Together Women. Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. Adhere to all organisational policies, code of conduct, and practices. Complete all mandatory organisation training. Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. Carry out other associated duties as needed, in line with the broad remit of the role. Please note these accountabilities do not form part of the Data and Impact Manager s contract of employment, and may be subject to amendment as the organisation's needs evolve. Person specification Essential: Practical experience of conducting research, collecting and analysing data and presenting findings to a range of audiences. Experience of leading or coordinating organisation-wide data, evaluation, or reporting projects. . click apply for full job details
Social Worker Wolfson Neuro-Rehabilitation Unit £38,976 - £52,767 Permanent Full Time Wandsworth Hospital Team Objective of role We are pleased to offer a rare and rewarding opportunity for a Social Worker to join the Wandsworth Hospital Team within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital. This permanent role offers the chance to develop your career in a specialist hospital setting, working with patients who have complex physical and cognitive needs. About the Role Social Workers in the Wandsworth Hospital Team play a vital role in delivering a high-quality, timely, and person-centred hospital discharge service that promotes independence and well-being for residents and their carers. You will: Provide detailed assessments, manage risks, and make clear, evidence-based decisions. Manage referrals, support patient flow, and act as a safeguarding enquiry officer. Facilitate complex discharges, including housing applications and liaison with local authorities. Work closely with a multidisciplinary team to identify and overcome barriers to discharge. Attend weekly multidisciplinary meetings and fortnightly Goal Planning sessions. Support patients from different boroughs, ensuring effective communication across local authorities. About You We are seeking an experienced, high-performing Social Worker with: Post-qualification experience and strong knowledge of relevant legislation and statutory duties. Expertise in supporting patients with physical, cognitive, and communication impairments. Excellent communication, decision-making, and time management skills. A collaborative approach and commitment to positive outcomes for residents. Current registration with Social Work England. You will bring a proactive, solution-focused attitude, a strong interest in health integration, and the ability to represent the service effectively to external partners. What We Offer In return, the Wandsworth Hospital Team provides: Supportive and regular supervision. Access to training and professional development opportunities through the Adult Social Care Academy. A committed, collaborative team environment focused on delivering outstanding outcomes. This role is based at the Wolfson Unit, Queen Mary's Hospital, Roehampton, with occasional work at St George's Hospital as part of the wider Trust. For an informal discussion about the role, please contact Angela Kelly, Service Manager of Wandsworth Hospital Team, at . If you are interested in joining this dynamic and dedicated team, please apply to the role.You will be required to submit a supporting statement outlining your skills, experience, and how you will contribute to the delivery of excellence in this specialist area of hospital social work. Applications will be reviewed on a rolling basis. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Dec 09, 2025
Full time
Social Worker Wolfson Neuro-Rehabilitation Unit £38,976 - £52,767 Permanent Full Time Wandsworth Hospital Team Objective of role We are pleased to offer a rare and rewarding opportunity for a Social Worker to join the Wandsworth Hospital Team within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital. This permanent role offers the chance to develop your career in a specialist hospital setting, working with patients who have complex physical and cognitive needs. About the Role Social Workers in the Wandsworth Hospital Team play a vital role in delivering a high-quality, timely, and person-centred hospital discharge service that promotes independence and well-being for residents and their carers. You will: Provide detailed assessments, manage risks, and make clear, evidence-based decisions. Manage referrals, support patient flow, and act as a safeguarding enquiry officer. Facilitate complex discharges, including housing applications and liaison with local authorities. Work closely with a multidisciplinary team to identify and overcome barriers to discharge. Attend weekly multidisciplinary meetings and fortnightly Goal Planning sessions. Support patients from different boroughs, ensuring effective communication across local authorities. About You We are seeking an experienced, high-performing Social Worker with: Post-qualification experience and strong knowledge of relevant legislation and statutory duties. Expertise in supporting patients with physical, cognitive, and communication impairments. Excellent communication, decision-making, and time management skills. A collaborative approach and commitment to positive outcomes for residents. Current registration with Social Work England. You will bring a proactive, solution-focused attitude, a strong interest in health integration, and the ability to represent the service effectively to external partners. What We Offer In return, the Wandsworth Hospital Team provides: Supportive and regular supervision. Access to training and professional development opportunities through the Adult Social Care Academy. A committed, collaborative team environment focused on delivering outstanding outcomes. This role is based at the Wolfson Unit, Queen Mary's Hospital, Roehampton, with occasional work at St George's Hospital as part of the wider Trust. For an informal discussion about the role, please contact Angela Kelly, Service Manager of Wandsworth Hospital Team, at . If you are interested in joining this dynamic and dedicated team, please apply to the role.You will be required to submit a supporting statement outlining your skills, experience, and how you will contribute to the delivery of excellence in this specialist area of hospital social work. Applications will be reviewed on a rolling basis. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Data, Insight and Impact Manager Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. Please ensure you have included a two-page covering letter expressing how you meet the role requirements and any relevant experience of the key accountabilities. Applications that do not include a cover letter will not be considered. Salary: £41,097 - £45,423 per annum (salary depending on experience) Location: Leeds, with regular travel to Centres across Yorkshire and Humberside Hours: 37 hours per week, full-time Closing date: Monday 5th January 2026, 9AM Interview date: W/c 12th January 2026 About us Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices. From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change. Role Summary This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women's Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change. You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women's Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change. You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women's Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women's experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women's sector in the UK. You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women's voices and insight are at the heart of our service delivery models. The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead. Key accountabilities Data Systems Oversight and Leadership: Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women's Centres Partnership. Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards. Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements. Monitor and assess future CMS system needs, scoping and identifying development areas. Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources. Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system. Data Leadership and Governance: Develop a Data and Impact Strategy to align with organisational priorities. Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management. Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training. Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions. Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability. Insights, Analysis and Performance: Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity. Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer. Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements. Produce clear, interpretable reports for internal and external stakeholders, as required. Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work. Develop a performance framework to monitor progress of the implementation of Together Women's strategy, and prepare reports to inform Trustees of progress made. Support senior leaders with data-driven planning, presenting insights in accessible ways. Conduct ongoing data analysis to identify improvement opportunities, risks and issues. Team Leadership and Collaborative working: Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities. Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy. Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission. Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice. Attend regular meetings and networking opportunities relating to the Effective Women's Centres Project, and associated networks and events. Quality Assurance and Contribution to research: Ensure data collection, management and storage processes are standardised and consistent across all our services. Embed the Women's Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women's default assessment tools. Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams. Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women's work. Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary. Uphold the principles of ethical research, particularly with regard to consent and confidentiality. Carry out administrative tasks related directly to the delivery of the research. General duties: Maintain and improve competencies through continuous professional development. Support and uphold the mission, values and behaviours of Together Women. Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. Adhere to all organisational policies, code of conduct, and practices. Complete all mandatory organisation training. Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. Carry out other associated duties as needed, in line with the broad remit of the role. Please note these accountabilities do not form part of the Data and Impact Manager's contract of employment, and may be subject to amendment as the organisation's needs evolve. Person specification Essential: Practical experience of conducting research . click apply for full job details
Dec 09, 2025
Full time
Data, Insight and Impact Manager Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. Please ensure you have included a two-page covering letter expressing how you meet the role requirements and any relevant experience of the key accountabilities. Applications that do not include a cover letter will not be considered. Salary: £41,097 - £45,423 per annum (salary depending on experience) Location: Leeds, with regular travel to Centres across Yorkshire and Humberside Hours: 37 hours per week, full-time Closing date: Monday 5th January 2026, 9AM Interview date: W/c 12th January 2026 About us Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices. From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change. Role Summary This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women's Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change. You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women's Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change. You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women's Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women's experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women's sector in the UK. You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women's voices and insight are at the heart of our service delivery models. The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead. Key accountabilities Data Systems Oversight and Leadership: Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women's Centres Partnership. Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards. Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements. Monitor and assess future CMS system needs, scoping and identifying development areas. Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources. Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system. Data Leadership and Governance: Develop a Data and Impact Strategy to align with organisational priorities. Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management. Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training. Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions. Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability. Insights, Analysis and Performance: Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity. Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer. Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements. Produce clear, interpretable reports for internal and external stakeholders, as required. Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work. Develop a performance framework to monitor progress of the implementation of Together Women's strategy, and prepare reports to inform Trustees of progress made. Support senior leaders with data-driven planning, presenting insights in accessible ways. Conduct ongoing data analysis to identify improvement opportunities, risks and issues. Team Leadership and Collaborative working: Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities. Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy. Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission. Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice. Attend regular meetings and networking opportunities relating to the Effective Women's Centres Project, and associated networks and events. Quality Assurance and Contribution to research: Ensure data collection, management and storage processes are standardised and consistent across all our services. Embed the Women's Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women's default assessment tools. Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams. Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women's work. Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary. Uphold the principles of ethical research, particularly with regard to consent and confidentiality. Carry out administrative tasks related directly to the delivery of the research. General duties: Maintain and improve competencies through continuous professional development. Support and uphold the mission, values and behaviours of Together Women. Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. Adhere to all organisational policies, code of conduct, and practices. Complete all mandatory organisation training. Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. Carry out other associated duties as needed, in line with the broad remit of the role. Please note these accountabilities do not form part of the Data and Impact Manager's contract of employment, and may be subject to amendment as the organisation's needs evolve. Person specification Essential: Practical experience of conducting research . click apply for full job details
About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Dec 06, 2025
Full time
About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Dec 05, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
