Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Mar 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment. The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders. - Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams. - Monitor and recover service charge arrears, taking appropriate recovery action where necessary. - Provide expert advice on leasehold matters to colleagues across the housing service and senior management. - Represent the council at First-Tier Tribunal hearings and other legal proceedings as required. - Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience. Key Requirements - Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association. - Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985. - Excellent numerical, analytical, and financial management skills. - Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams. - Experience resolving disputes and representing cases at tribunal level desirable. - Proficient in housing management systems and Microsoft Office applications. - Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 06, 2026
Contractor
We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment. The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders. - Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams. - Monitor and recover service charge arrears, taking appropriate recovery action where necessary. - Provide expert advice on leasehold matters to colleagues across the housing service and senior management. - Represent the council at First-Tier Tribunal hearings and other legal proceedings as required. - Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience. Key Requirements - Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association. - Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985. - Excellent numerical, analytical, and financial management skills. - Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams. - Experience resolving disputes and representing cases at tribunal level desirable. - Proficient in housing management systems and Microsoft Office applications. - Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Position: Compliance Tenant Liaison Officer Hours: 37 Hours Per Week, Monday-Friday Salary: 28,923 Location: Covering the Coventry, Birmingham, Worcester areas Term: 6 Months Mobile Worker Key Responsibilities: Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement Qualifications and experience: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing (desirable) Compliance and building safety (desirable) Manager's Quote: If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life. What We Offer: Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Closing date: 8th March 2026 Interview date: 12th March 2026 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 06, 2026
Full time
Position: Compliance Tenant Liaison Officer Hours: 37 Hours Per Week, Monday-Friday Salary: 28,923 Location: Covering the Coventry, Birmingham, Worcester areas Term: 6 Months Mobile Worker Key Responsibilities: Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement Qualifications and experience: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing (desirable) Compliance and building safety (desirable) Manager's Quote: If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life. What We Offer: Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Closing date: 8th March 2026 Interview date: 12th March 2026 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Housing Manager Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first-class customer service, delivering our customer promise every day! What you'll do: You'll be out and about on our estates, meeting customers and building real connections with our communities You'll look after your patch across Oxfordshire with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming You'll own customers concerns from first contact through to resolution Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have: A background in housing management experience with a comprehensive understanding of housing management, housing law and universal credit You have or are willing to work towards Chartered Institute of Housing Level 3 Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe Resilience in dealing with challenges and complaints Confidence working with external partners and stakeholders such as local authorities, MP's etc. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxfordshire and two days working from home. Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! You'll need a Standard DBS check done and we pay for that. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more To apply, please visit our website via the button below. Roles can close early, so don't wait. For reasonable adjustments email Work Locations: Oxford (Osney Court), Osney Court, Botley Road, Oxford OX2 0HL. Closing Date: 17.Mar.26, 4:59:00 AM.
Mar 05, 2026
Full time
Housing Manager Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first-class customer service, delivering our customer promise every day! What you'll do: You'll be out and about on our estates, meeting customers and building real connections with our communities You'll look after your patch across Oxfordshire with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming You'll own customers concerns from first contact through to resolution Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have: A background in housing management experience with a comprehensive understanding of housing management, housing law and universal credit You have or are willing to work towards Chartered Institute of Housing Level 3 Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe Resilience in dealing with challenges and complaints Confidence working with external partners and stakeholders such as local authorities, MP's etc. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxfordshire and two days working from home. Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! You'll need a Standard DBS check done and we pay for that. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more To apply, please visit our website via the button below. Roles can close early, so don't wait. For reasonable adjustments email Work Locations: Oxford (Osney Court), Osney Court, Botley Road, Oxford OX2 0HL. Closing Date: 17.Mar.26, 4:59:00 AM.
Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.
Feb 25, 2026
Full time
Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.
BDS Recruitment are working with a well respected Housing association in Manchester to recruit a Housing complaints resolution lead. This is a hybrid role with a requirement for 2 days in the office Contract: temporary ongoing Salary: From 45K The ideal candidates will have senior customer experience within social housing within contact center and complaints management, service improvement, and regulatory assurance. You will be able to lead on both stage 1 and stage 2 complaints as well as having experience with housing ombudsman cases and providing performance insight to boards and senior leadership. Key duties: . Lead for complex and high-risk complaints, including Housing Ombudsman cases, providing robust assurance on fairness, compliance and outcomes. Escalation point and organisational expert on the Complaints Handling Code, working with managers across the business to strengthen consistency. Responsible for presenting findings, risks and learning to the Executive Team on stage 2 responses to provide assurance and drive service improvement. Undertake an end-to-end review of the complaints service and performance data and customer insight, producing actionable recommendations presented to Executive Leadership and Board. Lead customer scrutiny panels and customer feedback sessions to gain insight. Embed service improvements, including revised response times, strengthened quality assurance, enhanced correspondence, and organization-wide training to support a consistent right-first-time approach. Manage the life cycle of the complaints process in line with the Housing Ombudsman Code Produce regular performance insight reports, identifying trends, systemic issues, and opportunities for continuous service improvement. Work collaboratively with internal teams to resolve complex issues and improve customer journeys. Please apply now for immediate considerattion or call Vickie or Thomas to discuss further.
Feb 24, 2026
Full time
BDS Recruitment are working with a well respected Housing association in Manchester to recruit a Housing complaints resolution lead. This is a hybrid role with a requirement for 2 days in the office Contract: temporary ongoing Salary: From 45K The ideal candidates will have senior customer experience within social housing within contact center and complaints management, service improvement, and regulatory assurance. You will be able to lead on both stage 1 and stage 2 complaints as well as having experience with housing ombudsman cases and providing performance insight to boards and senior leadership. Key duties: . Lead for complex and high-risk complaints, including Housing Ombudsman cases, providing robust assurance on fairness, compliance and outcomes. Escalation point and organisational expert on the Complaints Handling Code, working with managers across the business to strengthen consistency. Responsible for presenting findings, risks and learning to the Executive Team on stage 2 responses to provide assurance and drive service improvement. Undertake an end-to-end review of the complaints service and performance data and customer insight, producing actionable recommendations presented to Executive Leadership and Board. Lead customer scrutiny panels and customer feedback sessions to gain insight. Embed service improvements, including revised response times, strengthened quality assurance, enhanced correspondence, and organization-wide training to support a consistent right-first-time approach. Manage the life cycle of the complaints process in line with the Housing Ombudsman Code Produce regular performance insight reports, identifying trends, systemic issues, and opportunities for continuous service improvement. Work collaboratively with internal teams to resolve complex issues and improve customer journeys. Please apply now for immediate considerattion or call Vickie or Thomas to discuss further.
Surveying Manager - Disrepair - Surrey - Great work / life balance with hybrid working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 to 60,000 starting salary - 36 hour week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working - Permanent Position - Job Security with Career Progression opportunities - Professional Development & Training provided A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Surveying Manager - Disrepair in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Surveying Manager - Disrepair in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Surveying Manager - Disrepair in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable or time served in a relevant position. Experience within Social Housing is desirable. Good knowledge of building pathology and complex repairs. Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Surveying Manager - Disrepair in Surrey include: Starting salary circa 55 - 60k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Surveying Manager - Disrepair in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
Feb 24, 2026
Full time
Surveying Manager - Disrepair - Surrey - Great work / life balance with hybrid working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 to 60,000 starting salary - 36 hour week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working - Permanent Position - Job Security with Career Progression opportunities - Professional Development & Training provided A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Surveying Manager - Disrepair in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Surveying Manager - Disrepair in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Surveying Manager - Disrepair in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable or time served in a relevant position. Experience within Social Housing is desirable. Good knowledge of building pathology and complex repairs. Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Surveying Manager - Disrepair in Surrey include: Starting salary circa 55 - 60k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Surveying Manager - Disrepair in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
About the Role Cannon Elec Ltd is experiencing a period of sustained growth and is seeking a Contracts Coordinator to ensure the efficient, on-schedule, and commercially controlled delivery of our electrical and compliance contracts. As the operational hub of our team, you will be responsible for coordinating electricians, subcontractors, variations, and compliance works while managing client communication across multiple live projects. The ideal candidate will come from a social housing, reactive repairs, facilities management, or EICR planning background. You will be highly organised, remain calm under pressure, and be confident in liaising with everyone from on-the-ground electricians and subcontractors to supervisors and clients. This is a hands-on role within a fast-paced, growing electrical contractor in the social housing sector, offering excellent opportunities for professional development as the company expands Scheduling and Coordination Managing the day-to-day scheduling and diaries of electricians and subcontractors Coordinating reactive, remedial, and compliance works across live contracts Liaising with subcontractors and booking works through the Ops Planner Using Epix and client portals to track job progress and update records Variations and Compliance Coordinating variations between electricians, subcontractors, and clients Reviewing works orders and results, identifying issues, and ensuring follow-up actions are completed Issuing remedial quotations and keeping clients updated throughout Programme and Performance Monitor the progress of works to guarantee adherence to agreed timelines. Tracking operative performance against contract requirements and KPIs Coordinating materials and monitoring stock held on site Administration and Issue Resolution Assisting in resolving complaints and operational issues promptly and professionally Carrying out general office and contract administration duties Kepping up with Client KPIs and Performance Measures Performance in this role will be measured against: Organise and adjust schedules dynamically in real-time. Maintain accurate, timely records for all variations and compliance. Allocate resources efficiently to maximise productivity. Communicate with clients promptly and professionally. Resolve issues and complaints swiftly and effectively. Produce reliable operational and compliance reporting. Key Reporting Responsibilities: Maintain clear, auditable records for all variations, remedials, and programme changes. Generate and deliver regular progress reports against active jobs and contract KPIs. Proactively identify and escalate programme risks, compliance issues, and resource concerns. Compile and provide accurate data to support management with valuations, invoicing, and client reporting. What You'll Bring Essential: Expertise in managing complex, dynamic schedules and high-volume, reactive planning. Expertise in managing last-minute changes, reprioritising workloads, and coordinating customer appointments. Strong experience scheduling and replanning multiple operatives in a high-volume, reactive repairs setting, managing short-notice changes, priority works, and customer appointments Exceptional organizational skills and a keen eye for detail. Comfortable managing multiple tasks, priorities, and deadlines Confident, customer-focused communication skills, comfortable liaising with operatives, subcontractors, managers, and clients. Proactive, reliable, and willing to take ownership Proficiency with Microsoft Office Desirable: Experience using Epix or similar scheduling/contract management software Familiarity with EICR and electrical compliance programmes What We Offer Competitive salary, with annual review based on performance Career progression opportunities as the business continues to grow Personal development and training, including mentoring and leadership development Company pension scheme with employer contributions At least 20 days holiday plus bank holidays, with the option to purchase up to 5 additional days Supportive and professional team environment No agencies please. Job Type: Full-time Benefits: On-site parking Application question(s): Do you have experience scheduling or planning work for multiple operatives in a reactive or high-volume environment? Have you worked with any scheduling or contract management software (e.g., Epix, DRS, Oneserve, Totalmobile)? Briefly describe your experience coordinating reactive repairs or compliance works.How many years of experience do you have in scheduling, planning, or contracts coordination? Work Location: In person
Feb 19, 2026
Full time
About the Role Cannon Elec Ltd is experiencing a period of sustained growth and is seeking a Contracts Coordinator to ensure the efficient, on-schedule, and commercially controlled delivery of our electrical and compliance contracts. As the operational hub of our team, you will be responsible for coordinating electricians, subcontractors, variations, and compliance works while managing client communication across multiple live projects. The ideal candidate will come from a social housing, reactive repairs, facilities management, or EICR planning background. You will be highly organised, remain calm under pressure, and be confident in liaising with everyone from on-the-ground electricians and subcontractors to supervisors and clients. This is a hands-on role within a fast-paced, growing electrical contractor in the social housing sector, offering excellent opportunities for professional development as the company expands Scheduling and Coordination Managing the day-to-day scheduling and diaries of electricians and subcontractors Coordinating reactive, remedial, and compliance works across live contracts Liaising with subcontractors and booking works through the Ops Planner Using Epix and client portals to track job progress and update records Variations and Compliance Coordinating variations between electricians, subcontractors, and clients Reviewing works orders and results, identifying issues, and ensuring follow-up actions are completed Issuing remedial quotations and keeping clients updated throughout Programme and Performance Monitor the progress of works to guarantee adherence to agreed timelines. Tracking operative performance against contract requirements and KPIs Coordinating materials and monitoring stock held on site Administration and Issue Resolution Assisting in resolving complaints and operational issues promptly and professionally Carrying out general office and contract administration duties Kepping up with Client KPIs and Performance Measures Performance in this role will be measured against: Organise and adjust schedules dynamically in real-time. Maintain accurate, timely records for all variations and compliance. Allocate resources efficiently to maximise productivity. Communicate with clients promptly and professionally. Resolve issues and complaints swiftly and effectively. Produce reliable operational and compliance reporting. Key Reporting Responsibilities: Maintain clear, auditable records for all variations, remedials, and programme changes. Generate and deliver regular progress reports against active jobs and contract KPIs. Proactively identify and escalate programme risks, compliance issues, and resource concerns. Compile and provide accurate data to support management with valuations, invoicing, and client reporting. What You'll Bring Essential: Expertise in managing complex, dynamic schedules and high-volume, reactive planning. Expertise in managing last-minute changes, reprioritising workloads, and coordinating customer appointments. Strong experience scheduling and replanning multiple operatives in a high-volume, reactive repairs setting, managing short-notice changes, priority works, and customer appointments Exceptional organizational skills and a keen eye for detail. Comfortable managing multiple tasks, priorities, and deadlines Confident, customer-focused communication skills, comfortable liaising with operatives, subcontractors, managers, and clients. Proactive, reliable, and willing to take ownership Proficiency with Microsoft Office Desirable: Experience using Epix or similar scheduling/contract management software Familiarity with EICR and electrical compliance programmes What We Offer Competitive salary, with annual review based on performance Career progression opportunities as the business continues to grow Personal development and training, including mentoring and leadership development Company pension scheme with employer contributions At least 20 days holiday plus bank holidays, with the option to purchase up to 5 additional days Supportive and professional team environment No agencies please. Job Type: Full-time Benefits: On-site parking Application question(s): Do you have experience scheduling or planning work for multiple operatives in a reactive or high-volume environment? Have you worked with any scheduling or contract management software (e.g., Epix, DRS, Oneserve, Totalmobile)? Briefly describe your experience coordinating reactive repairs or compliance works.How many years of experience do you have in scheduling, planning, or contracts coordination? Work Location: In person
Scheme Manager (Residential Live In) Location: Kingslodge, Amersham Salary: £19,656 per annum Vacancy Type: Part Time (30 hours per week) Closing Date: 19 March, 2026 Kingslodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55 s and is managed by a Residential Scheme Manager. That s where you come in. We re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. Please note, accommodation costs will be deducted from the annual salary. The ideal candidate: Experience of working in a housing environment. Highly customer focused. Good IT skills, including the ability to use databases, tablets etc. Good numerical skills and the ability to support the monitoring of budgets. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with others. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Deliver excellent customer service, including response and resolution of customer feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Feb 19, 2026
Full time
Scheme Manager (Residential Live In) Location: Kingslodge, Amersham Salary: £19,656 per annum Vacancy Type: Part Time (30 hours per week) Closing Date: 19 March, 2026 Kingslodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55 s and is managed by a Residential Scheme Manager. That s where you come in. We re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. Please note, accommodation costs will be deducted from the annual salary. The ideal candidate: Experience of working in a housing environment. Highly customer focused. Good IT skills, including the ability to use databases, tablets etc. Good numerical skills and the ability to support the monitoring of budgets. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with others. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Deliver excellent customer service, including response and resolution of customer feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Join Hyde as a Neighbourhood Administrator At Hyde, we re passionate about delivering safe, high-quality homes and building thriving, sustainable communities. Every day, we help our customers create better futures, and we re looking for a Neighbourhood Coordinator to join our Specialist Housing team and make a real impact. This is a fantastic opportunity for someone organised, proactive, and people-focused. What you ll do: Schedule and coordinate site visits for Neighbourhood and Specialist Housing teams, including property inspections, safety checks, and resident engagement activities. Work closely with Officers and Managers to ensure resources are used efficiently. Plan logical routes to minimise travel time between appointments. Maintain an up-to-date schedule of visits and appointments. Communicate with residents to arrange and adjust visits. Keep accurate records of inspections, complaints, and resolutions. What we re looking for: Experience in administration, scheduling, or coordination. Confident user of MS Office (Word, Excel, PowerPoint). Highly organised with excellent attention to detail. Able to manage changing priorities and meet deadlines. Strong communicator who can build relationships with a range of stakeholders. Why Hyde? Generous pension scheme Life assurance Great holiday allowance Flexible, award-winning benefits package Dedicated volunteering days If you re looking for a role where your organisational skills make a real difference and you re part of a supportive, values-driven team, we want to hear from you. Equity, diversity, and inclusion are at the heart of who we are at Hyde. We re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn t a one-off initiative it s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Feb 16, 2026
Full time
Join Hyde as a Neighbourhood Administrator At Hyde, we re passionate about delivering safe, high-quality homes and building thriving, sustainable communities. Every day, we help our customers create better futures, and we re looking for a Neighbourhood Coordinator to join our Specialist Housing team and make a real impact. This is a fantastic opportunity for someone organised, proactive, and people-focused. What you ll do: Schedule and coordinate site visits for Neighbourhood and Specialist Housing teams, including property inspections, safety checks, and resident engagement activities. Work closely with Officers and Managers to ensure resources are used efficiently. Plan logical routes to minimise travel time between appointments. Maintain an up-to-date schedule of visits and appointments. Communicate with residents to arrange and adjust visits. Keep accurate records of inspections, complaints, and resolutions. What we re looking for: Experience in administration, scheduling, or coordination. Confident user of MS Office (Word, Excel, PowerPoint). Highly organised with excellent attention to detail. Able to manage changing priorities and meet deadlines. Strong communicator who can build relationships with a range of stakeholders. Why Hyde? Generous pension scheme Life assurance Great holiday allowance Flexible, award-winning benefits package Dedicated volunteering days If you re looking for a role where your organisational skills make a real difference and you re part of a supportive, values-driven team, we want to hear from you. Equity, diversity, and inclusion are at the heart of who we are at Hyde. We re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn t a one-off initiative it s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Disrepair Manager - Surrey - Hybrid Working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 starting salary - 36 hour working week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working, promoting a work-life balance - Permanent Position - Job Security with Career Progression opportunities . A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Disrepair Manager in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Disrepair Manager in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Disrepair Manager in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Disrepair Manager in Surrey include: Starting salary circa 55k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Disrepair Manager in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
Feb 13, 2026
Full time
Disrepair Manager - Surrey - Hybrid Working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 starting salary - 36 hour working week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working, promoting a work-life balance - Permanent Position - Job Security with Career Progression opportunities . A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Disrepair Manager in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Disrepair Manager in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Disrepair Manager in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Disrepair Manager in Surrey include: Starting salary circa 55k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Disrepair Manager in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client
Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £280.00 Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and casework within the council. Provide sound advice and guidance on specific, straightforward cases or issues. Enforce relevant housing legislation where appropriate. Maintain accurate records and documentation of cases. Liaise with senior specialists or managers when cases fall outside previous experience. Ensure compliance with council policies, procedures, and statutory requirements. Communicate effectively with residents, colleagues, and other stakeholders. Person Specification Must-Have Experience in handling complaints or casework within housing or a specialist area. Working knowledge of relevant housing legislation and complaint handling codes. Ability to give clear, practical advice on straightforward cases. Strong communication and interpersonal skills. Eligibility to work in the UK. Nice-to-Have Experience working within a local council or public sector environment. Knowledge of more complex housing legislation and escalation procedures. Previous experience collaborating with senior specialists or multidisciplinary teams. Experience in customer-focused roles dealing with diverse communities. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Feb 12, 2026
Contractor
Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £280.00 Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and casework within the council. Provide sound advice and guidance on specific, straightforward cases or issues. Enforce relevant housing legislation where appropriate. Maintain accurate records and documentation of cases. Liaise with senior specialists or managers when cases fall outside previous experience. Ensure compliance with council policies, procedures, and statutory requirements. Communicate effectively with residents, colleagues, and other stakeholders. Person Specification Must-Have Experience in handling complaints or casework within housing or a specialist area. Working knowledge of relevant housing legislation and complaint handling codes. Ability to give clear, practical advice on straightforward cases. Strong communication and interpersonal skills. Eligibility to work in the UK. Nice-to-Have Experience working within a local council or public sector environment. Knowledge of more complex housing legislation and escalation procedures. Previous experience collaborating with senior specialists or multidisciplinary teams. Experience in customer-focused roles dealing with diverse communities. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)
Feb 11, 2026
Contractor
Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)
Investigation and Information Assistant Hammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner. Gather information from relevant departments and internal systems to provide accurate responses. Draft written communications that are well-structured, easy to understand, and tailored to the audience. Maintain records of enquiries and ensure compliance with council policies and procedures. Leave clear and concise notes on internal systems Build positive working relationships with members, officers, and stakeholders. Contribute to continuous improvement of the enquiries process. Report on number of closed enquiries each week by department To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries. To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area. To assist the Head of service and 2 other managers within the when required. Knowledge & Skills: Experience of working with residents to resolve complaints or disputes with their landlord. Experience of dealing with a diverse community client base Ability to organise own workload successfully using time management skills. Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities. Experience in setting up and maintaining accurate records, including database/spreadsheet management. Excellent verbal and written communication skills. Able to present information clearly, systematically and accurately. Ability to persuade and negotiate with all stakeholders to achieve desired outcomes. Commitment to continuing personal development. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Feb 09, 2026
Contractor
Investigation and Information Assistant Hammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner. Gather information from relevant departments and internal systems to provide accurate responses. Draft written communications that are well-structured, easy to understand, and tailored to the audience. Maintain records of enquiries and ensure compliance with council policies and procedures. Leave clear and concise notes on internal systems Build positive working relationships with members, officers, and stakeholders. Contribute to continuous improvement of the enquiries process. Report on number of closed enquiries each week by department To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries. To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area. To assist the Head of service and 2 other managers within the when required. Knowledge & Skills: Experience of working with residents to resolve complaints or disputes with their landlord. Experience of dealing with a diverse community client base Ability to organise own workload successfully using time management skills. Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities. Experience in setting up and maintaining accurate records, including database/spreadsheet management. Excellent verbal and written communication skills. Able to present information clearly, systematically and accurately. Ability to persuade and negotiate with all stakeholders to achieve desired outcomes. Commitment to continuing personal development. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
