Housing Services Manager Are you a people-focused housing professional who thrives in a fast-paced, community-driven environment? We're looking for a Housing Services Manager to lead a multi-skilled team delivering high-quality housing services, tenancy support, and estate management. Position: Housing Services Manager Salary: £48,540.20 per annum Location: North London / Hybrid Contract: Full time / Permanent Closing Date: 7th July 2025 Interview Date: 11th July 2025 In this role you will: Lead and develop a high-performing team of Housing professionals including Estate Managers, Welfare and Safeguarding Officers, and more. Oversee all areas of housing management including allocations, lettings, tenancy sustainment, income collection, and estate services. Drive service improvements aligned to the Better Social Housing Review and Social Housing White Paper. Manage contracts for cleaning, grounds maintenance, and other estate services. Monitor budgets and ensure effective rent and service charge management. Support digital innovation in tenancy services and customer engagement. Collaborate with Asset Management and local partners to enhance housing standards and community wellbeing. Take part in the out-of-hours duty rota and contribute to wider operational responsibilities. About you: We're looking for an experienced housing leader with a proactive, collaborative approach and strong organisational and communication skills. Essential skills & experience: Proven experience managing a range of housing management functions. Strong leadership skills and the ability to coach and develop a high-performing team. Knowledge of regulatory requirements including Consumer Standards and Building Safety. Confident with digital systems and mobile working practices. Experience managing budgets and service contracts. Ability to deliver effective performance reporting and customer feedback analysis. Commitment to inclusion, safeguarding, and resident involvement. Desirable: Chartered Institute of Housing (CIH) qualification (level 2 or above) or willingness to work towards one. Understanding of the needs of vulnerable tenants, especially in supported and sheltered housing. About the organisation: The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth! Other roles you may have experience of could include: Housing Manager, Tenancy Services Manager, Neighbourhood Services Manager, Area Housing Manager, Estate Services Manager, Supported Housing Manager, Housing Operations Manager. This is an exciting opportunity to make a genuine difference in the lives of residents and communities. If you're passionate about excellent housing services and team leadership, we'd love to hear from you!
Jul 04, 2025
Full time
Housing Services Manager Are you a people-focused housing professional who thrives in a fast-paced, community-driven environment? We're looking for a Housing Services Manager to lead a multi-skilled team delivering high-quality housing services, tenancy support, and estate management. Position: Housing Services Manager Salary: £48,540.20 per annum Location: North London / Hybrid Contract: Full time / Permanent Closing Date: 7th July 2025 Interview Date: 11th July 2025 In this role you will: Lead and develop a high-performing team of Housing professionals including Estate Managers, Welfare and Safeguarding Officers, and more. Oversee all areas of housing management including allocations, lettings, tenancy sustainment, income collection, and estate services. Drive service improvements aligned to the Better Social Housing Review and Social Housing White Paper. Manage contracts for cleaning, grounds maintenance, and other estate services. Monitor budgets and ensure effective rent and service charge management. Support digital innovation in tenancy services and customer engagement. Collaborate with Asset Management and local partners to enhance housing standards and community wellbeing. Take part in the out-of-hours duty rota and contribute to wider operational responsibilities. About you: We're looking for an experienced housing leader with a proactive, collaborative approach and strong organisational and communication skills. Essential skills & experience: Proven experience managing a range of housing management functions. Strong leadership skills and the ability to coach and develop a high-performing team. Knowledge of regulatory requirements including Consumer Standards and Building Safety. Confident with digital systems and mobile working practices. Experience managing budgets and service contracts. Ability to deliver effective performance reporting and customer feedback analysis. Commitment to inclusion, safeguarding, and resident involvement. Desirable: Chartered Institute of Housing (CIH) qualification (level 2 or above) or willingness to work towards one. Understanding of the needs of vulnerable tenants, especially in supported and sheltered housing. About the organisation: The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth! Other roles you may have experience of could include: Housing Manager, Tenancy Services Manager, Neighbourhood Services Manager, Area Housing Manager, Estate Services Manager, Supported Housing Manager, Housing Operations Manager. This is an exciting opportunity to make a genuine difference in the lives of residents and communities. If you're passionate about excellent housing services and team leadership, we'd love to hear from you!
Spencer Clarke Group are seeking a Social Housing Assessment and Lettings Officer for a local authority client in West London. In this role, you will assess housing applications, manage social housing allocations, and provide support to vulnerable applicants. Key Duties: Assess housing applications, conduct interviews, home visits, and verify information to determine eligibility and priority. Manage social housing allocations, including advertising properties, handling offers, and minimizing void periods. Provide advice and support to applicants, making referrals to relevant services and preparing reports for housing panels. Handle customer enquiries and complaints, update case records, and ensure compliance with housing policies and procedures. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience assessing housing applications and applying relevant housing legislation and Council policies. Proven ability to work with vulnerable groups and provide effective advice and support. Experience in managing social housing allocations and using choice-based lettings systems. Strong background in handling customer enquiries, complaints, and coordinating with multi-disciplinary teams. What's on offer: Salary: 27ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Jul 04, 2025
Contractor
Spencer Clarke Group are seeking a Social Housing Assessment and Lettings Officer for a local authority client in West London. In this role, you will assess housing applications, manage social housing allocations, and provide support to vulnerable applicants. Key Duties: Assess housing applications, conduct interviews, home visits, and verify information to determine eligibility and priority. Manage social housing allocations, including advertising properties, handling offers, and minimizing void periods. Provide advice and support to applicants, making referrals to relevant services and preparing reports for housing panels. Handle customer enquiries and complaints, update case records, and ensure compliance with housing policies and procedures. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience assessing housing applications and applying relevant housing legislation and Council policies. Proven ability to work with vulnerable groups and provide effective advice and support. Experience in managing social housing allocations and using choice-based lettings systems. Strong background in handling customer enquiries, complaints, and coordinating with multi-disciplinary teams. What's on offer: Salary: 27ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Slough Borough Council Backlog Officer / Temporary Accommodation Officer I am working with a top client of ours, Slough Borough Council in order to recruit a number of positions within Temporary accommodation, Allocations and Backlog positions. See below a brief blurb on the duties you will be tasked with: Backlog Officer / Temporary Accommodation Officer To provide advice and assistance on the Council's Allocations Scheme and Nominations Agreement. P6 experience is desirable Ensure all housing legislation and regulation is adhered to in the context of housing allocations; To be responsible for the allocation process through to the matching of properties; To make decisions on housing register applications, to determine the status of the application and band award. Where necessary to cross reference with all housing advice approaches, as part of a wider housing solutions service; To allocating accommodation to households in line with the Housing Allocation Scheme through the direct matching system including administering the direct matching process for groups such as those with medical needs (including delayed discharge of care cases, under occupiers and homeless cases); To coordinate the input of void and new build properties from Housing Associations. Practical experience of NEC (Northgate), Civica and Jigsaw in allocations/housing register context. For this role you need excellent administration skills required. P6 experience is desirable Currently a Hybrid position working in the office 3 days a week, however this could change based on the needs of the business. If this is something you'd be interested in progressing with, apply here or get in touch with myself on Slough Borough Council Backlog Officer / Temporary Accommodation Officer Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Jun 20, 2025
Full time
Slough Borough Council Backlog Officer / Temporary Accommodation Officer I am working with a top client of ours, Slough Borough Council in order to recruit a number of positions within Temporary accommodation, Allocations and Backlog positions. See below a brief blurb on the duties you will be tasked with: Backlog Officer / Temporary Accommodation Officer To provide advice and assistance on the Council's Allocations Scheme and Nominations Agreement. P6 experience is desirable Ensure all housing legislation and regulation is adhered to in the context of housing allocations; To be responsible for the allocation process through to the matching of properties; To make decisions on housing register applications, to determine the status of the application and band award. Where necessary to cross reference with all housing advice approaches, as part of a wider housing solutions service; To allocating accommodation to households in line with the Housing Allocation Scheme through the direct matching system including administering the direct matching process for groups such as those with medical needs (including delayed discharge of care cases, under occupiers and homeless cases); To coordinate the input of void and new build properties from Housing Associations. Practical experience of NEC (Northgate), Civica and Jigsaw in allocations/housing register context. For this role you need excellent administration skills required. P6 experience is desirable Currently a Hybrid position working in the office 3 days a week, however this could change based on the needs of the business. If this is something you'd be interested in progressing with, apply here or get in touch with myself on Slough Borough Council Backlog Officer / Temporary Accommodation Officer Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Great Places Housing Association
Newton Heath, Manchester
Housing and Wellbeing Officer Clayton, Manchester £26,968 Permanent, Full Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .
Jun 19, 2025
Full time
Housing and Wellbeing Officer Clayton, Manchester £26,968 Permanent, Full Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .
Housing Allocations Officer Location: Remote (with one day in the office in Plymouth) Contract: Full-time Are you passionate about helping people into quality, affordable homes? Our clients are looking for a dedicated Housing Allocations Officer to join the organisations team and play a key role in delivering life-changing housing solutions across the UK. This would suit someone from wither a housing associations background or someone from the private lettings industry. What you'll do: Manage the advertising, application, and allocation process for the organisatons properties Assess applicants and guide them through to tenancy Support tenants to build a path toward homeownership Liaise with letting agents and local authorities to ensure smooth lettings Monitor performance and contribute to reporting and service improvement Step in to support our housing management function when needed What we're looking for: Experience in housing allocations or lettings Excellent communication and assessment skills Financial awareness and tenant-focused mindset Organised, proactive, and collaborative approach Knowledge of local lettings plans and housing policy is a plus If you would like to discuss this vacancy, please contact Ellie Benson on (phone number removed)
Jun 18, 2025
Full time
Housing Allocations Officer Location: Remote (with one day in the office in Plymouth) Contract: Full-time Are you passionate about helping people into quality, affordable homes? Our clients are looking for a dedicated Housing Allocations Officer to join the organisations team and play a key role in delivering life-changing housing solutions across the UK. This would suit someone from wither a housing associations background or someone from the private lettings industry. What you'll do: Manage the advertising, application, and allocation process for the organisatons properties Assess applicants and guide them through to tenancy Support tenants to build a path toward homeownership Liaise with letting agents and local authorities to ensure smooth lettings Monitor performance and contribute to reporting and service improvement Step in to support our housing management function when needed What we're looking for: Experience in housing allocations or lettings Excellent communication and assessment skills Financial awareness and tenant-focused mindset Organised, proactive, and collaborative approach Knowledge of local lettings plans and housing policy is a plus If you would like to discuss this vacancy, please contact Ellie Benson on (phone number removed)
Housing Allocations Officer Location: Remote (with one day a week in Milton Keynes) and occational travel Contract: Full-time Are you passionate about helping people into quality, affordable homes? Our client is looking for a dedicated Housing Allocations Officer to join the organisations team and play a key role in delivering life-changing housing solutions across the UK. This would suit someone from wither a housing associations background or someone from the private lettings industry. What you'll do: Manage the advertising, application, and allocation process for the organisatons properties Assess applicants and guide them through to tenancy Support tenants to build a path toward homeownership Liaise with letting agents and local authorities to ensure smooth lettings Monitor performance and contribute to reporting and service improvement Step in to support our housing management function when needed What we're looking for: Experience in housing allocations or lettings Excellent communication and assessment skills Financial awareness and tenant-focused mindset Organised, proactive, and collaborative approach Knowledge of local lettings plans and housing policy is a plus If you would like to discuss this vacancy, please contact Ellie Benson on (phone number removed)
Jun 17, 2025
Full time
Housing Allocations Officer Location: Remote (with one day a week in Milton Keynes) and occational travel Contract: Full-time Are you passionate about helping people into quality, affordable homes? Our client is looking for a dedicated Housing Allocations Officer to join the organisations team and play a key role in delivering life-changing housing solutions across the UK. This would suit someone from wither a housing associations background or someone from the private lettings industry. What you'll do: Manage the advertising, application, and allocation process for the organisatons properties Assess applicants and guide them through to tenancy Support tenants to build a path toward homeownership Liaise with letting agents and local authorities to ensure smooth lettings Monitor performance and contribute to reporting and service improvement Step in to support our housing management function when needed What we're looking for: Experience in housing allocations or lettings Excellent communication and assessment skills Financial awareness and tenant-focused mindset Organised, proactive, and collaborative approach Knowledge of local lettings plans and housing policy is a plus If you would like to discuss this vacancy, please contact Ellie Benson on (phone number removed)
Housing Officer Plymouth - hybrid working 37 hours per week 3 month contract, potential extension £17 - £22 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Jun 17, 2025
Contractor
Housing Officer Plymouth - hybrid working 37 hours per week 3 month contract, potential extension £17 - £22 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Housing Officer South Devon (hybrid working) 37 hours per week 3 month contract, potential extension £15.50 - £20 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Jun 17, 2025
Contractor
Housing Officer South Devon (hybrid working) 37 hours per week 3 month contract, potential extension £15.50 - £20 per hour Working in the Tenancy Service, including providing intensive housing management to residents to maintain their accommodation You will be responsible for delivering a comprehensive tenancy and estate management service to tenants, working directly with them to ensure they adhere to the terms of their tenancy agreement and investigate issues as they arise. You ll also carry out a full range of Estate Management tasks, including inspections, visits, meetings and partnership work. Main duties will include lettings and allocations, sign-ups, management of voids and tenancy terminations, Tenancy and Estates Management, ASB (antisocial behaviour), tenancy sustainment You will need to have access to your own vehicle for this role, mileage will be paid for visits. For further details about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Are you passionate about making a tangible impact on people's lives? Do you have a knack for understanding legislation and managing temporary accommodations effectively? If so, we have an exciting opportunity for you to join our dedicated team at Slough Borough Council! Key Responsibilities: Legislation Expertise : Stay updated with the latest legislation, statutes, case law, and Council policies to ensure the effective management of temporary accommodations. Homelessness Reduction : Apply your knowledge of homelessness legislation to reduce temporary accommodation occupancy and facilitate timely placements. Property Management : Oversee void properties, minimizing the use of Bed and Breakfast or hotel accommodations. Financial Control : Collaborate with the Income Recovery/Arrears Team to maintain financial control, maximize rental income, and advise tenants on debt counseling services. Tenant Support : Provide crucial advice to tenants on sustaining temporary accommodation, preventing tenancy breaches, and detecting fraud. Duty Discharge : Manage discharges of duty in compliance with the Homelessness Reduction Act, conducting thorough assessments and legal decisions. Tenancy Enforcement : Address tenancy breaches, including nuisance, harassment, domestic violence, and anti-social behavior, ensuring swift and appropriate actions. Monitoring & Visits : Regularly visit all temporary accommodation tenancies to offer management services, identify unauthorized occupation, and ensure efficient property use. Special Needs Support : Provide tailored housing services to tenants with special needs, liaising with Social Services and other agencies to secure community care services. Safeguarding : Ensure the safeguarding of both adults and children in temporary accommodations, attending professional meetings for complex cases. Representation & Response : Represent the service at relevant forums, respond to inquiries, and assist the Housing Allocation Manager with MP enquiries. Data & Reporting : Collate, monitor data, and produce detailed reports to track and improve service delivery. Service Improvement : Identify potential service improvements and work with the Housing Allocations Manager to develop effective solutions. Health, Safety & Equality : Ensure compliance with health and safety regulations and promote equality and diversity policies. Project Work : Undertake project work and other reasonable duties as directed by the Housing Allocation Manager. Why Join Us? Be a pivotal part of a team committed to improving the lives of those in temporary accommodations. Engage in meaningful work that directly impacts the well-being and safety of our community. Collaborate with various teams and agencies to provide comprehensive support to tenants. Develop your skills in legislation, tenancy management, and service improvement. If you're ready to take on a challenging yet rewarding role where your efforts make a real difference, apply now to become a Duty Discharge Officer with Slough Borough Council. Together, we can create a better, safer, and more supportive environment for those in need.
Jun 16, 2025
Seasonal
Are you passionate about making a tangible impact on people's lives? Do you have a knack for understanding legislation and managing temporary accommodations effectively? If so, we have an exciting opportunity for you to join our dedicated team at Slough Borough Council! Key Responsibilities: Legislation Expertise : Stay updated with the latest legislation, statutes, case law, and Council policies to ensure the effective management of temporary accommodations. Homelessness Reduction : Apply your knowledge of homelessness legislation to reduce temporary accommodation occupancy and facilitate timely placements. Property Management : Oversee void properties, minimizing the use of Bed and Breakfast or hotel accommodations. Financial Control : Collaborate with the Income Recovery/Arrears Team to maintain financial control, maximize rental income, and advise tenants on debt counseling services. Tenant Support : Provide crucial advice to tenants on sustaining temporary accommodation, preventing tenancy breaches, and detecting fraud. Duty Discharge : Manage discharges of duty in compliance with the Homelessness Reduction Act, conducting thorough assessments and legal decisions. Tenancy Enforcement : Address tenancy breaches, including nuisance, harassment, domestic violence, and anti-social behavior, ensuring swift and appropriate actions. Monitoring & Visits : Regularly visit all temporary accommodation tenancies to offer management services, identify unauthorized occupation, and ensure efficient property use. Special Needs Support : Provide tailored housing services to tenants with special needs, liaising with Social Services and other agencies to secure community care services. Safeguarding : Ensure the safeguarding of both adults and children in temporary accommodations, attending professional meetings for complex cases. Representation & Response : Represent the service at relevant forums, respond to inquiries, and assist the Housing Allocation Manager with MP enquiries. Data & Reporting : Collate, monitor data, and produce detailed reports to track and improve service delivery. Service Improvement : Identify potential service improvements and work with the Housing Allocations Manager to develop effective solutions. Health, Safety & Equality : Ensure compliance with health and safety regulations and promote equality and diversity policies. Project Work : Undertake project work and other reasonable duties as directed by the Housing Allocation Manager. Why Join Us? Be a pivotal part of a team committed to improving the lives of those in temporary accommodations. Engage in meaningful work that directly impacts the well-being and safety of our community. Collaborate with various teams and agencies to provide comprehensive support to tenants. Develop your skills in legislation, tenancy management, and service improvement. If you're ready to take on a challenging yet rewarding role where your efforts make a real difference, apply now to become a Duty Discharge Officer with Slough Borough Council. Together, we can create a better, safer, and more supportive environment for those in need.
Housing Officer Location: Leigh Park Housing Office, PO9 5HQ Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.11 per hour Job Ref: (phone number removed) Responsibilities Manage and maintain housing allocations and tenancies within the designated area. Provide advice and support to tenants regarding housing options and services available. Conduct regular inspections of properties to ensure compliance with health and safety standards. Work collaboratively with other departments and external agencies to address housing-related issues. Handle tenant complaints and resolve disputes effectively and efficiently. Ensure all housing policies and procedures are adhered to and updated as necessary. Person Specification Proven experience in a housing management role or similar environment. Strong understanding of housing legislation and tenant rights. Excellent communication and interpersonal skills. Ability to work independently and make informed decisions. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficient in using housing management software and other relevant IT systems. Commitment to providing high-quality customer service and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jun 14, 2025
Contractor
Housing Officer Location: Leigh Park Housing Office, PO9 5HQ Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.11 per hour Job Ref: (phone number removed) Responsibilities Manage and maintain housing allocations and tenancies within the designated area. Provide advice and support to tenants regarding housing options and services available. Conduct regular inspections of properties to ensure compliance with health and safety standards. Work collaboratively with other departments and external agencies to address housing-related issues. Handle tenant complaints and resolve disputes effectively and efficiently. Ensure all housing policies and procedures are adhered to and updated as necessary. Person Specification Proven experience in a housing management role or similar environment. Strong understanding of housing legislation and tenant rights. Excellent communication and interpersonal skills. Ability to work independently and make informed decisions. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficient in using housing management software and other relevant IT systems. Commitment to providing high-quality customer service and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service. This is a hybrid role with on-site visits and office attendance required in line with service needs. The Role Deliver a comprehensive housing management service to general needs tenants and leaseholders Support residents to sustain tenancies through early intervention, advice and referrals to support services Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation Prepare and issue legal notices where appropriate and represent the organisation in court as required Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service Key Requirements Experience in a housing officer, tenancy officer or similar housing management role Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities Ability to manage a diverse caseload and work independently across multiple sites Confident in preparing case files, issuing notices, and attending court proceedings Excellent communication, problem-solving and negotiation skills Strong organisational and IT skills, with experience using housing management systems How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 14, 2025
Contractor
We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service. This is a hybrid role with on-site visits and office attendance required in line with service needs. The Role Deliver a comprehensive housing management service to general needs tenants and leaseholders Support residents to sustain tenancies through early intervention, advice and referrals to support services Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation Prepare and issue legal notices where appropriate and represent the organisation in court as required Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service Key Requirements Experience in a housing officer, tenancy officer or similar housing management role Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities Ability to manage a diverse caseload and work independently across multiple sites Confident in preparing case files, issuing notices, and attending court proceedings Excellent communication, problem-solving and negotiation skills Strong organisational and IT skills, with experience using housing management systems How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
BDS are currently recruiting for a Housing Officer with excellent customer service skills to work for a well known Housing Association to work in the SE1. You are the first point of contact for our customers and will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive the highest quality service. Main duties will include but are not limited too; Responsible for new tenancy sign ups in accordance with their Allocations and lettings policy and procedure. Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment). Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken. To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB. Undertake annual tenancy checks to ensure A main focus will be to work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations. You will need to be a driver with access to a vehicle. Monday to Friday 9am- 5pm, 3 Days in Office- 2 Days From home This isba temp ongoiong role initially Salary; Circa £38,000 Apply now for immediate consideration
Jun 13, 2025
Full time
BDS are currently recruiting for a Housing Officer with excellent customer service skills to work for a well known Housing Association to work in the SE1. You are the first point of contact for our customers and will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive the highest quality service. Main duties will include but are not limited too; Responsible for new tenancy sign ups in accordance with their Allocations and lettings policy and procedure. Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment). Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken. To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB. Undertake annual tenancy checks to ensure A main focus will be to work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations. You will need to be a driver with access to a vehicle. Monday to Friday 9am- 5pm, 3 Days in Office- 2 Days From home This isba temp ongoiong role initially Salary; Circa £38,000 Apply now for immediate consideration
Our client is a fantastic charity that offers a wide range of services and support to Veterans and their dependants. They are currently looking to recruit a Housing Officer to help and support the team and business PLEASE NOTE: This is not a Hybrid or Remote working role. Job purpose Responsible to the Housing Manager for delivering a high quality, customer focussed housing service to ex-service personnel and their dependents. To provide an effective and responsive housing management service for a patch of properties, meeting agreed performance outcomes and objectives for key areas, including rent arrears, lettings and anti-social behaviour Key Accountabilities Lettings, allocations and voids management Rent arrears prevention and recovery Anti-social behaviour, nuisance and other breaches of tenancy Tenancy and estate management Resident engagement Working in a team and with others Financial control Record keeping and data management Quality and regulatory compliance Health and Safety Equality and diversity Other various tasks on an ad-hoc basis This will require someone who has a strong background in a similar role as a Housing Officer, ideally within a charity.
Mar 18, 2025
Full time
Our client is a fantastic charity that offers a wide range of services and support to Veterans and their dependants. They are currently looking to recruit a Housing Officer to help and support the team and business PLEASE NOTE: This is not a Hybrid or Remote working role. Job purpose Responsible to the Housing Manager for delivering a high quality, customer focussed housing service to ex-service personnel and their dependents. To provide an effective and responsive housing management service for a patch of properties, meeting agreed performance outcomes and objectives for key areas, including rent arrears, lettings and anti-social behaviour Key Accountabilities Lettings, allocations and voids management Rent arrears prevention and recovery Anti-social behaviour, nuisance and other breaches of tenancy Tenancy and estate management Resident engagement Working in a team and with others Financial control Record keeping and data management Quality and regulatory compliance Health and Safety Equality and diversity Other various tasks on an ad-hoc basis This will require someone who has a strong background in a similar role as a Housing Officer, ideally within a charity.
I am currently recruiting for a Housing Officer to join an excellent organisation in South East London on a Permanent basis. Key responsibilities: Tenant Involvement. Voids and Arrears management including representing the organisation in court Lettings and Allocations including transfers and mutual exchanges Estate Management Dealing with Anti Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with the councils Anti - social behaviour team. Encouraging tenant participation Dealing with Complaints Work Closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery and services to residents Please send me your most up to date CV if this is of interest to yourself.
Mar 08, 2025
Full time
I am currently recruiting for a Housing Officer to join an excellent organisation in South East London on a Permanent basis. Key responsibilities: Tenant Involvement. Voids and Arrears management including representing the organisation in court Lettings and Allocations including transfers and mutual exchanges Estate Management Dealing with Anti Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with the councils Anti - social behaviour team. Encouraging tenant participation Dealing with Complaints Work Closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery and services to residents Please send me your most up to date CV if this is of interest to yourself.
Job Title: Allocations & Lettings Officer Location: Ilford Term: Temp, 12 weeks with the possibility of extension Rate: 20 hour PAYE/Umbrella 25.13 Are you passionate about making a difference in the community? Our client is looking for a motivated Housing & Lettings Officer to join their dynamic Housing Supply Team in Ilford. If you are ready to support individuals in finding their perfect home, this role could be your next adventure! Role Purpose: As a Housing & Lettings Officer, you will play a vital role in: Allocating council and registered provider homes based on the Housing Act 1996. Managing our choice-based lettings system for permanent homes. Matching applicants with special needs and providing essential housing advice. Key Responsibilities: Strategy and Planning: Utilise your knowledge of housing laws to support customers effectively. Operations and Support: Coordinate the advertising of void properties and verify applicant details. Communication and Partnership: Build strong relationships with colleagues and external partners. What We're Looking For: Knowledge of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience in customer service, particularly with vulnerable individuals. Strong organisational and communication skills. A team player who can also work independently. Candidate requires experience in allocations and lettings from a Local Authority background. If you're ready to contribute to a positive housing experience and join a dedicated team, we want to hear from you! Apply now and take the next step in your career with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 08, 2025
Seasonal
Job Title: Allocations & Lettings Officer Location: Ilford Term: Temp, 12 weeks with the possibility of extension Rate: 20 hour PAYE/Umbrella 25.13 Are you passionate about making a difference in the community? Our client is looking for a motivated Housing & Lettings Officer to join their dynamic Housing Supply Team in Ilford. If you are ready to support individuals in finding their perfect home, this role could be your next adventure! Role Purpose: As a Housing & Lettings Officer, you will play a vital role in: Allocating council and registered provider homes based on the Housing Act 1996. Managing our choice-based lettings system for permanent homes. Matching applicants with special needs and providing essential housing advice. Key Responsibilities: Strategy and Planning: Utilise your knowledge of housing laws to support customers effectively. Operations and Support: Coordinate the advertising of void properties and verify applicant details. Communication and Partnership: Build strong relationships with colleagues and external partners. What We're Looking For: Knowledge of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience in customer service, particularly with vulnerable individuals. Strong organisational and communication skills. A team player who can also work independently. Candidate requires experience in allocations and lettings from a Local Authority background. If you're ready to contribute to a positive housing experience and join a dedicated team, we want to hear from you! Apply now and take the next step in your career with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Senior Caseworker and Reviews Officer About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to join our Homelessness, Independence and Preventative Service which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be on the statutory independent reviews function following homelessness decisions and housing allocations, ensuring that decisions are consistent with the Council's legal responsibilities. About The Team You'll Be Working In This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes. You will implement the statutory reviews provisions of homelessness and allocations legislation, taking account of relevant Codes of Guidance, case law and policy. The post holder will require comprehensive and expert knowledge of housing functions and related law and statutory guidance, sufficient to handle legal challenges. You will carry out thorough enquiries and investigations of complaints, reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996 (as amended), ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes. You will lead on section 204 (Housing Act) appeals against the council's (section 202) review decisions, working with solicitors and providing instructions as necessary. To support the service on a full range of statutory housing compliance responsibilities relating to strategy, tenure blind tenancy placements and policy and procedures across housing. About You You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have extensive experience in dealing with statutory decisions, and expert knowledge of housing case law, homelessness legislation, private sector tenancy law and good practice, including: The Housing Act 1996, including amendments made by the Homelessness Act 2002, the Localism Act 2012 and the Homelessness Reduction Act 2017; Landlord and Tenant Law, for example, the Housing Act 1985 and the Prevention from Eviction Act 1977; The Welfare Reform Act 2012 and DWP guidance on personal benefits and housing related benefits; Statutory requirements in relation to allocations on social housing and Local Authority Allocations Policies. You have an expert working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law. You have a working knowledge of legislation associated with homelessness investigations and housing allocations, including, Family Law Act 1996, Children Acts 1989 and 2004, Human Rights Act 1998, Immigration and Asylum Act 1999, Community Care Act 2000 and the Care Act 2014. You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs. It is desirable that you have a degree or equivalent qualifications (preferably a law degree). If the points above resonate with you, we would like to hear from you. Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department? Qualifications: You have a degree or equivalent qualification (law degree desirable). You have demonstrable work experience and can evidence continual professional development. Essential for The Role: A basic DBS check is required. Closing date: 10 March 2025.
Mar 07, 2025
Full time
Senior Caseworker and Reviews Officer About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to join our Homelessness, Independence and Preventative Service which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be on the statutory independent reviews function following homelessness decisions and housing allocations, ensuring that decisions are consistent with the Council's legal responsibilities. About The Team You'll Be Working In This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes. You will implement the statutory reviews provisions of homelessness and allocations legislation, taking account of relevant Codes of Guidance, case law and policy. The post holder will require comprehensive and expert knowledge of housing functions and related law and statutory guidance, sufficient to handle legal challenges. You will carry out thorough enquiries and investigations of complaints, reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996 (as amended), ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes. You will lead on section 204 (Housing Act) appeals against the council's (section 202) review decisions, working with solicitors and providing instructions as necessary. To support the service on a full range of statutory housing compliance responsibilities relating to strategy, tenure blind tenancy placements and policy and procedures across housing. About You You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have extensive experience in dealing with statutory decisions, and expert knowledge of housing case law, homelessness legislation, private sector tenancy law and good practice, including: The Housing Act 1996, including amendments made by the Homelessness Act 2002, the Localism Act 2012 and the Homelessness Reduction Act 2017; Landlord and Tenant Law, for example, the Housing Act 1985 and the Prevention from Eviction Act 1977; The Welfare Reform Act 2012 and DWP guidance on personal benefits and housing related benefits; Statutory requirements in relation to allocations on social housing and Local Authority Allocations Policies. You have an expert working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law. You have a working knowledge of legislation associated with homelessness investigations and housing allocations, including, Family Law Act 1996, Children Acts 1989 and 2004, Human Rights Act 1998, Immigration and Asylum Act 1999, Community Care Act 2000 and the Care Act 2014. You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs. It is desirable that you have a degree or equivalent qualifications (preferably a law degree). If the points above resonate with you, we would like to hear from you. Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department? Qualifications: You have a degree or equivalent qualification (law degree desirable). You have demonstrable work experience and can evidence continual professional development. Essential for The Role: A basic DBS check is required. Closing date: 10 March 2025.
Financial Inclusion Officer About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents. The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt. About The Team You'll Be Working In Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system. You will work with Allocations to help assess new tenants' ability to afford the housing costs to ensure that all new tenancies are financially sustainable. Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised. Forge meaningful relationships with external agencies and refer residents to these agencies for additional support. Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream. About You If the points below resonate with you, we'd love you to put in an application: Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court. Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts. Excellent understanding of the principles and current best practice in financial capability and financial inclusion. Basic DBS check is required for the role. Closing date: 10 March 2025.
Mar 06, 2025
Full time
Financial Inclusion Officer About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents. The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt. About The Team You'll Be Working In Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system. You will work with Allocations to help assess new tenants' ability to afford the housing costs to ensure that all new tenancies are financially sustainable. Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised. Forge meaningful relationships with external agencies and refer residents to these agencies for additional support. Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream. About You If the points below resonate with you, we'd love you to put in an application: Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court. Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts. Excellent understanding of the principles and current best practice in financial capability and financial inclusion. Basic DBS check is required for the role. Closing date: 10 March 2025.
Home Moves Plus Officer Location : Taunton and Wellington (Hybrid Working) Contract : Temporary until 31st May 2024 (Potential for Extension) Salary : Grade 13 Rates : 17.71 PAYE / 21.00 LTD Reporting to : Lettings Manager About the Role: We are currently recruiting for a Home Moves Plus Officer to join our Communities Directorate. This role plays a key part in making better use of social housing stock by assisting tenants who are under-occupying their properties to downsize. Through this initiative, we aim to free up essential housing for those in need while also addressing the impact of large-scale construction projects on local housing demand. If you are passionate about supporting tenants to find suitable housing solutions and want to contribute to creating sustainable communities, this role offers a fantastic opportunity to make a real difference. Key Responsibilities: Engage with tenants, families, and support networks to identify suitable housing solutions. Process essential documentation, including housing register applications, tenancy agreements, and grant applications. Maintain accurate records and update the housing management system with tenancy changes. Assess eligibility for grants and financial incentives, ensuring compliance with policies. Provide regular reports on financial incentives, location data, case studies, and overall project outcomes. Work closely with internal teams and external partners, such as housing associations, social care services, and local community organisations. Report safeguarding concerns in line with procedures. Support the delivery of housing objectives, including reducing temporary accommodation usage, improving mutual exchanges, and reducing overcrowding. What We're Looking For: Essential : GCSEs (or equivalent) including English and Mathematics. Strong knowledge of housing management, allocations, and lettings policies. Experience working in a housing-related role, particularly within income management or housing applications. Proficiency in Microsoft Office and housing systems such as Homefinder, HomeSwapper, and Open Housing. Ability to build positive relationships with tenants and key stakeholders. Excellent communication, organisational, and problem-solving skills. Understanding of safeguarding procedures and best practices. Desirable : Membership of a professional housing body (e.g. Chartered Institute of Housing). Experience working within a social housing organisation. Knowledge of health and safety legislation. Why Join Us? Be part of a vital project that directly impacts local housing availability and tenant well-being. Work in a supportive and collaborative environment. Hybrid working arrangements with travel across Taunton and Wellington. Opportunity to contribute to long-term housing strategies and service improvements. Additional Information: This role requires a Basic DBS check. Occasional evening and weekend work may be required. The role is initially funded until 31st May 2024, with potential for extension. If you are passionate about making a difference in the housing sector and supporting tenants to find better-suited accommodation, we want to hear from you! Apply today!
Feb 21, 2025
Seasonal
Home Moves Plus Officer Location : Taunton and Wellington (Hybrid Working) Contract : Temporary until 31st May 2024 (Potential for Extension) Salary : Grade 13 Rates : 17.71 PAYE / 21.00 LTD Reporting to : Lettings Manager About the Role: We are currently recruiting for a Home Moves Plus Officer to join our Communities Directorate. This role plays a key part in making better use of social housing stock by assisting tenants who are under-occupying their properties to downsize. Through this initiative, we aim to free up essential housing for those in need while also addressing the impact of large-scale construction projects on local housing demand. If you are passionate about supporting tenants to find suitable housing solutions and want to contribute to creating sustainable communities, this role offers a fantastic opportunity to make a real difference. Key Responsibilities: Engage with tenants, families, and support networks to identify suitable housing solutions. Process essential documentation, including housing register applications, tenancy agreements, and grant applications. Maintain accurate records and update the housing management system with tenancy changes. Assess eligibility for grants and financial incentives, ensuring compliance with policies. Provide regular reports on financial incentives, location data, case studies, and overall project outcomes. Work closely with internal teams and external partners, such as housing associations, social care services, and local community organisations. Report safeguarding concerns in line with procedures. Support the delivery of housing objectives, including reducing temporary accommodation usage, improving mutual exchanges, and reducing overcrowding. What We're Looking For: Essential : GCSEs (or equivalent) including English and Mathematics. Strong knowledge of housing management, allocations, and lettings policies. Experience working in a housing-related role, particularly within income management or housing applications. Proficiency in Microsoft Office and housing systems such as Homefinder, HomeSwapper, and Open Housing. Ability to build positive relationships with tenants and key stakeholders. Excellent communication, organisational, and problem-solving skills. Understanding of safeguarding procedures and best practices. Desirable : Membership of a professional housing body (e.g. Chartered Institute of Housing). Experience working within a social housing organisation. Knowledge of health and safety legislation. Why Join Us? Be part of a vital project that directly impacts local housing availability and tenant well-being. Work in a supportive and collaborative environment. Hybrid working arrangements with travel across Taunton and Wellington. Opportunity to contribute to long-term housing strategies and service improvements. Additional Information: This role requires a Basic DBS check. Occasional evening and weekend work may be required. The role is initially funded until 31st May 2024, with potential for extension. If you are passionate about making a difference in the housing sector and supporting tenants to find better-suited accommodation, we want to hear from you! Apply today!
JOB TITLE: Specialist Support Officer LOCATION: Ealing, West London, Hybrid working (3 days office, 2 days remote) PAY RATE: 21.33 PAYE / 27.75 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside PURPOSE OF ROLE: To carry out assessments to identify housing related support needs of vulnerable clients. To identify the relevant floating support provider or supported accommodation to meet the client's needs. To refer the assessed clients to appropriate Supporting People funded Services Offering an advisory and sign posting service KEY ACCOUNTABILITIES: 1. To complete the Specialist Assessment form in order to identify the housing related needs and to risk assess the client, this may be the first official point of contact for all LBE vulnerable client groups and both statuary and non-statuary services 2. To carry out the assessment a mutual agreeable environment, this will include working in the community. 3. To information gather, and liaise the housing support process with the appropriate internal and external services, along-side social networks i.e., family/carers, to enable an effective and thorough assessment. 4. Work jointly with Housing Dept and supported accommodation providers to develop and maximise the take up of a range of effective housing solutions to ensure effective movement through supported housing into independent accommodation. 5. To refer clients to appropriate floating support or supported accommodation providers based on Specialist assessment. 6. To assist clients in identifying support needs and future goals and to sign post to services to meet those needs 7. To carry out specific admin tasks and record transactions in line with project procedures. 8. To attend seminars/training sessions as required in order to maintain an up to date level of knowledge in order to discharge the duties of the post with an optimum level of effectiveness. 9. To work with clients presenting a range of risks and needs from low to high in adherence to the lone working and health and safety policy. 10. To assist clients to maintain an active link with their external support agencies and to work alongside, develop and maintain contacts with relevant bodies, holding three-way meetings. 11. Carry out all functions in a manner consistent with the Council's policies on Customer Care 12. To participate in the provision of reports on cases for use in ombudsman enquiries, internal and external appeals and complaints. To also assist in ombudsman enquiries. 13. To allocate limited resources based on assessment and in line with strategic priorities 14. To assist in move - on including bidding and accompanied viewings if required. 15. Ability skills and knowledge to work on an Emergency Duty Rota. Experience of managing emergency situations with a variety of different clients groups in a housing context 16. To promote a housing options approach to service delivery working jointly with housing teams to maximise homelessness prevention and the take up of a range of short and long-term solutions to meet housing need 17. To advise applicants, providers, and other professionals about the assessment and rehousing process, to promote and explain the housing options available, and to ensure realistic expectations which maximise take-up of offers, customer satisfaction and efficiency of the allocations process. To inform all parties of offers of accommodation or of rejection of nominations and to advise on the implications of decisions. 18. Reply to telephone and written enquiries from service users, internal and external providers and their representatives, giving them advice and information. 19. To assist in the training (Shadowing) of new and existing staff in the area of Specialist Support 20. Promote and implement the Council's policies on Equal Opportunities, Diversity and Health and Safety by delivering, upholding and encouraging the highest standards of behaviour. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 21, 2025
Contractor
JOB TITLE: Specialist Support Officer LOCATION: Ealing, West London, Hybrid working (3 days office, 2 days remote) PAY RATE: 21.33 PAYE / 27.75 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside PURPOSE OF ROLE: To carry out assessments to identify housing related support needs of vulnerable clients. To identify the relevant floating support provider or supported accommodation to meet the client's needs. To refer the assessed clients to appropriate Supporting People funded Services Offering an advisory and sign posting service KEY ACCOUNTABILITIES: 1. To complete the Specialist Assessment form in order to identify the housing related needs and to risk assess the client, this may be the first official point of contact for all LBE vulnerable client groups and both statuary and non-statuary services 2. To carry out the assessment a mutual agreeable environment, this will include working in the community. 3. To information gather, and liaise the housing support process with the appropriate internal and external services, along-side social networks i.e., family/carers, to enable an effective and thorough assessment. 4. Work jointly with Housing Dept and supported accommodation providers to develop and maximise the take up of a range of effective housing solutions to ensure effective movement through supported housing into independent accommodation. 5. To refer clients to appropriate floating support or supported accommodation providers based on Specialist assessment. 6. To assist clients in identifying support needs and future goals and to sign post to services to meet those needs 7. To carry out specific admin tasks and record transactions in line with project procedures. 8. To attend seminars/training sessions as required in order to maintain an up to date level of knowledge in order to discharge the duties of the post with an optimum level of effectiveness. 9. To work with clients presenting a range of risks and needs from low to high in adherence to the lone working and health and safety policy. 10. To assist clients to maintain an active link with their external support agencies and to work alongside, develop and maintain contacts with relevant bodies, holding three-way meetings. 11. Carry out all functions in a manner consistent with the Council's policies on Customer Care 12. To participate in the provision of reports on cases for use in ombudsman enquiries, internal and external appeals and complaints. To also assist in ombudsman enquiries. 13. To allocate limited resources based on assessment and in line with strategic priorities 14. To assist in move - on including bidding and accompanied viewings if required. 15. Ability skills and knowledge to work on an Emergency Duty Rota. Experience of managing emergency situations with a variety of different clients groups in a housing context 16. To promote a housing options approach to service delivery working jointly with housing teams to maximise homelessness prevention and the take up of a range of short and long-term solutions to meet housing need 17. To advise applicants, providers, and other professionals about the assessment and rehousing process, to promote and explain the housing options available, and to ensure realistic expectations which maximise take-up of offers, customer satisfaction and efficiency of the allocations process. To inform all parties of offers of accommodation or of rejection of nominations and to advise on the implications of decisions. 18. Reply to telephone and written enquiries from service users, internal and external providers and their representatives, giving them advice and information. 19. To assist in the training (Shadowing) of new and existing staff in the area of Specialist Support 20. Promote and implement the Council's policies on Equal Opportunities, Diversity and Health and Safety by delivering, upholding and encouraging the highest standards of behaviour. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Client Local Authority Job Title Housing Regulation and Partnerships Manager Pay Rate 28.01an hour PAYE Hours 36 Hours a week (Mon-Fri) Duration Initial 3 Month Contract Location This is a hyrid role which requires attending the office(Hounslow House) a minimum of 3 days a week Description PURPOSE OF ROLE: You will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. You will have a broad and detailed knowledge of all aspects of housing services, from homelessness and allocations to maintenance and repairs, and in particular the requirements of the Social Housing Regulation Act 2023 in relation to housing management. You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. KEY ACCOUNTABILITIES Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Establish a creative and innovative approach to building relationships, setting appropriate objectives and performance targets to define your success, using benchmarking and feedback from peers within partner organisations to reflect on your practice and learn from others. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. EXPERIENCE: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 19, 2025
Contractor
Client Local Authority Job Title Housing Regulation and Partnerships Manager Pay Rate 28.01an hour PAYE Hours 36 Hours a week (Mon-Fri) Duration Initial 3 Month Contract Location This is a hyrid role which requires attending the office(Hounslow House) a minimum of 3 days a week Description PURPOSE OF ROLE: You will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. You will have a broad and detailed knowledge of all aspects of housing services, from homelessness and allocations to maintenance and repairs, and in particular the requirements of the Social Housing Regulation Act 2023 in relation to housing management. You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. KEY ACCOUNTABILITIES Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Establish a creative and innovative approach to building relationships, setting appropriate objectives and performance targets to define your success, using benchmarking and feedback from peers within partner organisations to reflect on your practice and learn from others. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. EXPERIENCE: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
