Lancashire Local Authority Hybrid Working - 2 Days per Week Onsite A Lancashire-based Local Authority is looking to appoint an experienced Housing Options Officer to support its Housing Solutions service during a high-demand period. This is a part-time opportunity, requiring onsite presence two days per week. You'll play a key role in delivering front line homelessness services, ensuring compliance with statutory responsibilities while driving positive, sustainable housing outcomes for residents. The Role Carry out homelessness assessments, triage enquiries, and detailed interviews in accordance with current legislation Make legally robust Section 184 decisions under the Homelessness Reduction Act 2017 Create, implement, and review Personalised Housing Plans with clear, outcome-focused actions Explore and secure private rented sector options, negotiating effectively with landlords and agents Work collaboratively with internal teams including Temporary Accommodation, Allocations, and Prevention Maintain thorough, accurate, and audit-ready case records Contract Details 26- 27 per hour (umbrella) 3-month contract with strong potential for extension Hybrid working - 2 days per week onsite in Lancashire Immediate start preferred About You Recent Local Authority experience managing statutory homelessness caseloads Strong working knowledge of the Homelessness Reduction Act 2017 and Housing Act 1996 Part VII Confident managing a varied caseload independently Solutions-focused, proactive, and prevention-led in your approach Apply Now Please send your CV to (url removed) , along with your availability for interview and notice period.
Mar 12, 2026
Contractor
Lancashire Local Authority Hybrid Working - 2 Days per Week Onsite A Lancashire-based Local Authority is looking to appoint an experienced Housing Options Officer to support its Housing Solutions service during a high-demand period. This is a part-time opportunity, requiring onsite presence two days per week. You'll play a key role in delivering front line homelessness services, ensuring compliance with statutory responsibilities while driving positive, sustainable housing outcomes for residents. The Role Carry out homelessness assessments, triage enquiries, and detailed interviews in accordance with current legislation Make legally robust Section 184 decisions under the Homelessness Reduction Act 2017 Create, implement, and review Personalised Housing Plans with clear, outcome-focused actions Explore and secure private rented sector options, negotiating effectively with landlords and agents Work collaboratively with internal teams including Temporary Accommodation, Allocations, and Prevention Maintain thorough, accurate, and audit-ready case records Contract Details 26- 27 per hour (umbrella) 3-month contract with strong potential for extension Hybrid working - 2 days per week onsite in Lancashire Immediate start preferred About You Recent Local Authority experience managing statutory homelessness caseloads Strong working knowledge of the Homelessness Reduction Act 2017 and Housing Act 1996 Part VII Confident managing a varied caseload independently Solutions-focused, proactive, and prevention-led in your approach Apply Now Please send your CV to (url removed) , along with your availability for interview and notice period.
Eden Brown are seeking a highly experienced Housing Officer on 12 month Fixed Contract Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 05, 2026
Seasonal
Eden Brown are seeking a highly experienced Housing Officer on 12 month Fixed Contract Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Eden Brown are seeking a highly experienced Neighbourhood Officer on 12 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 04, 2026
Seasonal
Eden Brown are seeking a highly experienced Neighbourhood Officer on 12 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
Mar 04, 2026
Contractor
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
Spencer Clarke Group are seeking a Housing Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing applications, manage nominations, and provide housing advice in line with statutory housing legislation and local allocations policy. Duties: Assess housing applications in line with the Allocations Policy and relevant legislation Manage the Housing Register and make direct nominations to suitable households Apply Part 6 and Part 7 of the Housing Act when handling allocations and homelessness cases Provide clear housing advice and practical solutions to customers regarding their housing options Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working with housing allocations and the Housing Register Knowledge of homelessness legislation and statutory housing duties Familiarity with Part 6 and Part 7 of the Housing Act 1996 Proven ability to provide housing advice and support to What's on offer: Salary: 23ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 03, 2026
Seasonal
Spencer Clarke Group are seeking a Housing Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing applications, manage nominations, and provide housing advice in line with statutory housing legislation and local allocations policy. Duties: Assess housing applications in line with the Allocations Policy and relevant legislation Manage the Housing Register and make direct nominations to suitable households Apply Part 6 and Part 7 of the Housing Act when handling allocations and homelessness cases Provide clear housing advice and practical solutions to customers regarding their housing options Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working with housing allocations and the Housing Register Knowledge of homelessness legislation and statutory housing duties Familiarity with Part 6 and Part 7 of the Housing Act 1996 Proven ability to provide housing advice and support to What's on offer: Salary: 23ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Allocations and Verifications Officer - Are you an Allocations and Verifications Officer looking for your next assignment? LB Lambeth are looking for an Allocations and Verifications Officer to join their team on a contract basis. Please see below! Main Purpose of the Job Responsible for carrying out the allocation and verification processes in respect of the Councils statutory re housing responsibilities under Part VI of Housing Act 1996. Note: The post holder will be appointed as a generic Allocation and Verification Officer and will be expected to be flexible in undertaking either the allocation or the verification functions and responsibilities attached to that role as directed by the Allocations and Verifications Team Manager according to the service needs. Key Areas of Responsibility Provide a high quality, customer focused and responsive housing allocation service to Lambeth tenants and residents applying for transfers and social housing by the efficient and timely allocation of Council housing and nominations to Housing Associations and Housing Co operatives including various mobility schemes where appropriate. Advertise properties and short list prospective tenants by matching need and qualification criteria through the processes of the choice based lettings scheme and make direct offers of properties in accordance with the Council's Housing Allocation Scheme and related policies and procedures. Apply rigour and undertake detailed and thorough investigations (conducting home visits where necessary), in the verification process and in the approval of all housing applications through the housing register maintaining a detailed knowledge and understanding of Lambeth's Allocations scheme and associated policies and procedures. Work closely with housing providers, including ALMOs and Registered Social Landlords, maintaining and developing effective day to day to day working relationships and monitor their performance ensuring the most effective use of total social rented stock in the borough. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the social housing stock. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service.
Feb 27, 2026
Full time
Allocations and Verifications Officer - Are you an Allocations and Verifications Officer looking for your next assignment? LB Lambeth are looking for an Allocations and Verifications Officer to join their team on a contract basis. Please see below! Main Purpose of the Job Responsible for carrying out the allocation and verification processes in respect of the Councils statutory re housing responsibilities under Part VI of Housing Act 1996. Note: The post holder will be appointed as a generic Allocation and Verification Officer and will be expected to be flexible in undertaking either the allocation or the verification functions and responsibilities attached to that role as directed by the Allocations and Verifications Team Manager according to the service needs. Key Areas of Responsibility Provide a high quality, customer focused and responsive housing allocation service to Lambeth tenants and residents applying for transfers and social housing by the efficient and timely allocation of Council housing and nominations to Housing Associations and Housing Co operatives including various mobility schemes where appropriate. Advertise properties and short list prospective tenants by matching need and qualification criteria through the processes of the choice based lettings scheme and make direct offers of properties in accordance with the Council's Housing Allocation Scheme and related policies and procedures. Apply rigour and undertake detailed and thorough investigations (conducting home visits where necessary), in the verification process and in the approval of all housing applications through the housing register maintaining a detailed knowledge and understanding of Lambeth's Allocations scheme and associated policies and procedures. Work closely with housing providers, including ALMOs and Registered Social Landlords, maintaining and developing effective day to day to day working relationships and monitor their performance ensuring the most effective use of total social rented stock in the borough. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the social housing stock. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service.
A local government authority is seeking an Allocations and Verifications Officer to ensure effective housing allocation and verification processes. The ideal candidate will deliver high-quality customer service and conduct thorough investigations in line with housing legislation. This role involves working closely with tenants, housing providers, and various departments to promote effective practices. A strong sense of customer care, attention to detail, and the ability to maintain accurate records are critical for success in this role.
Feb 27, 2026
Full time
A local government authority is seeking an Allocations and Verifications Officer to ensure effective housing allocation and verification processes. The ideal candidate will deliver high-quality customer service and conduct thorough investigations in line with housing legislation. This role involves working closely with tenants, housing providers, and various departments to promote effective practices. A strong sense of customer care, attention to detail, and the ability to maintain accurate records are critical for success in this role.
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Feb 27, 2026
Contractor
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Looking to start or develop a career in housing? A local authority in Leicestershire are looking for a motivated and reliable Lettings Officer to join their allocations team, supporting the lettings of social housing properties across the borough. The role will involve: Conducting property viewings with prospective tenants Managing tenancy start-ups and end-of-tenancy processes Undertaking associated administrative duties. Identifying and addressing tenancy-related issues, including having professional but sometimes challenging conversations with customers where needed Full training will be provided. This is an office-based role with daily attendance required . Travel across the borough will also be necessary, so a full UK driving licence and access to a vehicle is essential . This contract will run until June, with a strong likelihood of extension through to the end of August, offering greater stability. Interviews will be taking place Monday 2nd March, as they would love someone to join ASAP! This is an excellent opportunity to build a career in housing within a local authority and make a positive impact in the community. If you are interested or want to discuss the role further, please send your CV to (url removed), along with your availability for a call.
Feb 27, 2026
Seasonal
Looking to start or develop a career in housing? A local authority in Leicestershire are looking for a motivated and reliable Lettings Officer to join their allocations team, supporting the lettings of social housing properties across the borough. The role will involve: Conducting property viewings with prospective tenants Managing tenancy start-ups and end-of-tenancy processes Undertaking associated administrative duties. Identifying and addressing tenancy-related issues, including having professional but sometimes challenging conversations with customers where needed Full training will be provided. This is an office-based role with daily attendance required . Travel across the borough will also be necessary, so a full UK driving licence and access to a vehicle is essential . This contract will run until June, with a strong likelihood of extension through to the end of August, offering greater stability. Interviews will be taking place Monday 2nd March, as they would love someone to join ASAP! This is an excellent opportunity to build a career in housing within a local authority and make a positive impact in the community. If you are interested or want to discuss the role further, please send your CV to (url removed), along with your availability for a call.
A temporary staffing agency in Ilford seeks an Allocations & Lettings Officer to manage housing allocations according to legal guidelines. Responsibilities include verifying applications for permanent homes, allocating temporary accommodations, and providing housing advice to applicants. The role offers a pay rate of £21.71 per hour, and interested candidates can apply via the agency's website or email their CV. Pre-employment checks will be conducted.
Feb 25, 2026
Full time
A temporary staffing agency in Ilford seeks an Allocations & Lettings Officer to manage housing allocations according to legal guidelines. Responsibilities include verifying applications for permanent homes, allocating temporary accommodations, and providing housing advice to applicants. The role offers a pay rate of £21.71 per hour, and interested candidates can apply via the agency's website or email their CV. Pre-employment checks will be conducted.
Allocations & Lettings Officer - needed in Ilford This is a temporary role and the rate is £21.71ph PAYE The reference number is: OR23313 Allocating accommodation in line with part VI of the Housing Act 1996, essentially to council and registered provider homes. Allocating permanent homes in line with the Housing Allocations Scheme through the choice based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, sheltered applicants. Verify the applications of final shortlisted applicants for permanent properties. Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSO's in line with the Temporary Accommodation Placement Policy and suitability assessment. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website.
Feb 25, 2026
Full time
Allocations & Lettings Officer - needed in Ilford This is a temporary role and the rate is £21.71ph PAYE The reference number is: OR23313 Allocating accommodation in line with part VI of the Housing Act 1996, essentially to council and registered provider homes. Allocating permanent homes in line with the Housing Allocations Scheme through the choice based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, sheltered applicants. Verify the applications of final shortlisted applicants for permanent properties. Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSO's in line with the Temporary Accommodation Placement Policy and suitability assessment. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website.
Lettings Officer Location - Shrewsbury Hourly rate - 18.00 Umbrella Temporary on going contract Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of a Lettings Officer to be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing. The ideal candidate will have experience of working within a lettings environment with experience of allocations and/or terminations. Job duties for the Lettings Officer Working in a fast paced lettings team, Holding a caseload of allocations at various stages Processing terminations of tenancy, Advertising homes for let, Shortlisting from a choice based lettings system (Shropshire Homepoint) Completing allocation checks and verification, Dealing with customer queries via phone or email. Scheduling affordability checks and sign-ups. Experience required for the role: Excellent organisation skills Attention to detail Accurate record keeping Please apply directly or contact Ben at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Feb 24, 2026
Seasonal
Lettings Officer Location - Shrewsbury Hourly rate - 18.00 Umbrella Temporary on going contract Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of a Lettings Officer to be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing. The ideal candidate will have experience of working within a lettings environment with experience of allocations and/or terminations. Job duties for the Lettings Officer Working in a fast paced lettings team, Holding a caseload of allocations at various stages Processing terminations of tenancy, Advertising homes for let, Shortlisting from a choice based lettings system (Shropshire Homepoint) Completing allocation checks and verification, Dealing with customer queries via phone or email. Scheduling affordability checks and sign-ups. Experience required for the role: Excellent organisation skills Attention to detail Accurate record keeping Please apply directly or contact Ben at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
A South London Local Authority is seeking an experienced Housing Solutions Reviews Officer to join their Homelessness Service, undertaking statutory reviews under Part 7, Section 202 of the Housing Act 1996. The postholder will conduct robust, independent, and timely reviews of homelessness and allocations decisions in line with the Review Regulations, the Homelessness Code of Guidance, and relevant case law. Senior in rank to Housing Officers, you will provide impartial legal reconsideration of decisions where applicants challenge outcomes under the Council's Allocations Policy and statutory homelessness duties. Key responsibilities include undertaking statutory enquiries, liaising with external partners, drafting and issuing legally sound review decisions, and ensuring determinations withstand political, media, and legal scrutiny. You will instruct Legal Services on Housing Act appeals, represent the Council in County Court where required, and work to mitigate Judicial Review risks. Effective management of temporary accommodation use during review and appeal processes is essential. You will collaborate closely with Homeless Services teams to meet prescribed timescales, contribute to performance reporting, and support the Review Manager in delivering a professional, high-quality Reviews and Appeals service. Applicants must demonstrate proven expertise in homelessness legislation and strong analytical and decision-writing skills. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 24, 2026
Contractor
A South London Local Authority is seeking an experienced Housing Solutions Reviews Officer to join their Homelessness Service, undertaking statutory reviews under Part 7, Section 202 of the Housing Act 1996. The postholder will conduct robust, independent, and timely reviews of homelessness and allocations decisions in line with the Review Regulations, the Homelessness Code of Guidance, and relevant case law. Senior in rank to Housing Officers, you will provide impartial legal reconsideration of decisions where applicants challenge outcomes under the Council's Allocations Policy and statutory homelessness duties. Key responsibilities include undertaking statutory enquiries, liaising with external partners, drafting and issuing legally sound review decisions, and ensuring determinations withstand political, media, and legal scrutiny. You will instruct Legal Services on Housing Act appeals, represent the Council in County Court where required, and work to mitigate Judicial Review risks. Effective management of temporary accommodation use during review and appeal processes is essential. You will collaborate closely with Homeless Services teams to meet prescribed timescales, contribute to performance reporting, and support the Review Manager in delivering a professional, high-quality Reviews and Appeals service. Applicants must demonstrate proven expertise in homelessness legislation and strong analytical and decision-writing skills. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Description Our local government clients in Ilford, Greater London, are seeking an Allocations & Lettings Officer to allocate accommodation in line with Part VI of the Housing Act 1996, specifically to registered provider homes, and to allocate permanent homes in line with the Housing Allocations Scheme through the choice-based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, and sheltered applicants. Verify the applications of the final shortlisted applicants for permanent properties. Responsibilities Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSOs in line with the Temporary Accommodation Placement Policy and suitability assessment. Handle temporary accommodation, prevention, and PRSO properties, complete sign-ups, and provide appropriate advice to customers. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or demonstrable experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Knowledge of the law relating to homelessness as covered by the 1996 Housing Act and the Homelessness Reduction Act 2017. Knowledge of the Children's Act and the Care Act, as this social care legislation interacts with housing and homelessness issues A good knowledge of the Welfare Reform Act A good knowledge of the housing allocations as covered by the Housing Act 1996, Part VI A good level of knowledge of housing allocation as covered in Part VI of the 1996 Housing Act, case law, codes of guidance, and Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the initiatives to respond to them Experience of working in a demanding front-line customer service environment Experience in dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience in carrying out interviews, investigations, and negotiations Able to keep accurate records and keep information systems up-to-date. Ability to use IT Microsoft Word, Excel, and housing packages. Good numeracy and literacy skills. Excellent interpersonal skills, including face-to-face, telephone advice and letter writing. Able to convey complex advice and concepts simply and understandably to customers Demonstrate a flexible and innovative approach to problem-solving Compliance Requirements 3 Years References Enhanced DBS Disclosure Required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 24, 2026
Contractor
Description Our local government clients in Ilford, Greater London, are seeking an Allocations & Lettings Officer to allocate accommodation in line with Part VI of the Housing Act 1996, specifically to registered provider homes, and to allocate permanent homes in line with the Housing Allocations Scheme through the choice-based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, and sheltered applicants. Verify the applications of the final shortlisted applicants for permanent properties. Responsibilities Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSOs in line with the Temporary Accommodation Placement Policy and suitability assessment. Handle temporary accommodation, prevention, and PRSO properties, complete sign-ups, and provide appropriate advice to customers. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or demonstrable experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Knowledge of the law relating to homelessness as covered by the 1996 Housing Act and the Homelessness Reduction Act 2017. Knowledge of the Children's Act and the Care Act, as this social care legislation interacts with housing and homelessness issues A good knowledge of the Welfare Reform Act A good knowledge of the housing allocations as covered by the Housing Act 1996, Part VI A good level of knowledge of housing allocation as covered in Part VI of the 1996 Housing Act, case law, codes of guidance, and Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the initiatives to respond to them Experience of working in a demanding front-line customer service environment Experience in dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience in carrying out interviews, investigations, and negotiations Able to keep accurate records and keep information systems up-to-date. Ability to use IT Microsoft Word, Excel, and housing packages. Good numeracy and literacy skills. Excellent interpersonal skills, including face-to-face, telephone advice and letter writing. Able to convey complex advice and concepts simply and understandably to customers Demonstrate a flexible and innovative approach to problem-solving Compliance Requirements 3 Years References Enhanced DBS Disclosure Required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Vivid's client in the North West is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - North West - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Feb 24, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - North West - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Diamond Blaque HR Solutions
West Bridgford, Nottinghamshire
Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages and arrange appropriate property security. Deliver comprehensive administrative support, including reports, invoices, payments and maintaining accurate records. Promote digital access, self-service options and tenant involvement within local communities. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience or a strong interest in housing services and customer support. Strong foundational Understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. Experience using the NEC Housing Management System. Willingness to work primarily in the office, as this is a customer-focused role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 23, 2026
Contractor
Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages and arrange appropriate property security. Deliver comprehensive administrative support, including reports, invoices, payments and maintaining accurate records. Promote digital access, self-service options and tenant involvement within local communities. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience or a strong interest in housing services and customer support. Strong foundational Understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. Experience using the NEC Housing Management System. Willingness to work primarily in the office, as this is a customer-focused role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: 22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
Feb 22, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: 22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
Job Title: Review Officer (Housing & Homelessness) Location: Hybrid - 1 Day Office Based (UK Local Authority) Rate: 32- 34 per hour Umbrella Contract: Temporary (Likely Extension) Start Date: ASAP Role Summary We are seeking an experienced Review Officer to carry out statutory reviews of housing and homelessness decisions under Part 6 and Part 7 of the Housing Act 1996 , as amended by the Homelessness Reduction Act 2017 . The role involves reviewing housing allocations, homelessness decisions, and appeals, ensuring legal compliance and producing defensible written outcomes. This is a hybrid role requiring 1 day per week in the office . Immediate start preferred. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review housing allocations and banding decisions (Part 6). Assess homelessness decisions (prevention, relief, main duty - Part 7). Produce clear, legally defensible written review decisions. Liaise with housing officers, legal teams, and external stakeholders. Maintain accurate case records using systems such as NEC, Northgate, Civica, or Jigsaw. Ensure compliance with legislation, statutory guidance, and case law. Essential Requirements Experience in S202 statutory housing or homelessness reviews . Knowledge of Part 6 & Part 7 Housing Act 1996 and HRA 2017 . Experience in a local authority housing or homelessness service . Strong written communication, analytical, and decision-making skills. Ability to manage complex caseloads within statutory timescales. Experience using housing case management systems. Desirable Housing or legal qualification (CIH, Law degree, or equivalent). Experience with judicial reviews, ombudsman complaints, or legal challenges. Policy development or training experience in housing services. Working Arrangements Hybrid: 1 day per week in the office. Flexible hours subject to service needs. Pay & Contract 32- 34 per hour Umbrella Temporary contract, initial 6 months with potential extension Immediate start To apply: Submit a CV highlighting statutory review experience and knowledge of Part 6 & Part 7 housing legislation . Shortlisted candidates will be contacted for telephonic screening.
Feb 19, 2026
Seasonal
Job Title: Review Officer (Housing & Homelessness) Location: Hybrid - 1 Day Office Based (UK Local Authority) Rate: 32- 34 per hour Umbrella Contract: Temporary (Likely Extension) Start Date: ASAP Role Summary We are seeking an experienced Review Officer to carry out statutory reviews of housing and homelessness decisions under Part 6 and Part 7 of the Housing Act 1996 , as amended by the Homelessness Reduction Act 2017 . The role involves reviewing housing allocations, homelessness decisions, and appeals, ensuring legal compliance and producing defensible written outcomes. This is a hybrid role requiring 1 day per week in the office . Immediate start preferred. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review housing allocations and banding decisions (Part 6). Assess homelessness decisions (prevention, relief, main duty - Part 7). Produce clear, legally defensible written review decisions. Liaise with housing officers, legal teams, and external stakeholders. Maintain accurate case records using systems such as NEC, Northgate, Civica, or Jigsaw. Ensure compliance with legislation, statutory guidance, and case law. Essential Requirements Experience in S202 statutory housing or homelessness reviews . Knowledge of Part 6 & Part 7 Housing Act 1996 and HRA 2017 . Experience in a local authority housing or homelessness service . Strong written communication, analytical, and decision-making skills. Ability to manage complex caseloads within statutory timescales. Experience using housing case management systems. Desirable Housing or legal qualification (CIH, Law degree, or equivalent). Experience with judicial reviews, ombudsman complaints, or legal challenges. Policy development or training experience in housing services. Working Arrangements Hybrid: 1 day per week in the office. Flexible hours subject to service needs. Pay & Contract 32- 34 per hour Umbrella Temporary contract, initial 6 months with potential extension Immediate start To apply: Submit a CV highlighting statutory review experience and knowledge of Part 6 & Part 7 housing legislation . Shortlisted candidates will be contacted for telephonic screening.
Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 19, 2026
Contractor
Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.99 £25.11 per hour Working Pattern: Hybrid 1 - 2 days in office We are seeking an experienced Housing Reviews Officer to join the Housing Operations team. This role is responsible for conducting thorough and legally compliant investigations into review requests made under Part 6 and Part 7 of the Housing Act 1996 (as amended). Key Responsibilities Manage and investigate statutory housing reviews under Part 6 (Allocations) and Part 7 (Homelessness). Conduct detailed assessments of case files, evidence, and representations. Liaise with applicants, legal representatives, housing officers, and external agencies as required. Prepare clear, well-reasoned, and legally robust decision letters. Ensure all review decisions are issued within statutory timescales and comply with current legislation and case law. Maintain accurate records and provide expert advice to colleagues on review matters. Requirements Proven experience handling housing reviews under Part 6 and/or Part 7. Strong working knowledge of housing legislation and homelessness law. Experience drafting legally sound decision letters. Excellent written and analytical skills. Ability to manage a complex caseload and meet strict deadlines. This is an excellent opportunity for a housing professional with strong investigative skills and a sound understanding of statutory review processes to contribute to a high-performing Housing Operations team. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Feb 19, 2026
Contractor
Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.99 £25.11 per hour Working Pattern: Hybrid 1 - 2 days in office We are seeking an experienced Housing Reviews Officer to join the Housing Operations team. This role is responsible for conducting thorough and legally compliant investigations into review requests made under Part 6 and Part 7 of the Housing Act 1996 (as amended). Key Responsibilities Manage and investigate statutory housing reviews under Part 6 (Allocations) and Part 7 (Homelessness). Conduct detailed assessments of case files, evidence, and representations. Liaise with applicants, legal representatives, housing officers, and external agencies as required. Prepare clear, well-reasoned, and legally robust decision letters. Ensure all review decisions are issued within statutory timescales and comply with current legislation and case law. Maintain accurate records and provide expert advice to colleagues on review matters. Requirements Proven experience handling housing reviews under Part 6 and/or Part 7. Strong working knowledge of housing legislation and homelessness law. Experience drafting legally sound decision letters. Excellent written and analytical skills. Ability to manage a complex caseload and meet strict deadlines. This is an excellent opportunity for a housing professional with strong investigative skills and a sound understanding of statutory review processes to contribute to a high-performing Housing Operations team. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
