Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Deputy General Manager at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Deputy General Manager, you'll be the key driver in moving our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Join us and we can offer you benefits such as Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services. Employee Assistance and Welfare Program. Health Plan. Life Insurance. Cashback and discounts on the leading high street retailers. Complimentary Meals on duty. Employee of the Month and Employee of the Year celebrations Recommend a friend scheme. Excellent Training & Development. What will your key responsibilities and duties be: To provide assistance and support to our Hotel General Manager with the day to day operational of the property in order to achieve the highest service standard and complete guest satisfaction; To supervise and guide our Heads of Departments to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and company objectives; A good understanding of business acumen, in order to control costs, wages and margins to ensure that budgeted targets are met each month. To ensure effective succession planning is put in place, act as a mentor all Team Members within our hotel; To cover duty management shifts in the absence of other Head of Departments / Guest Service Managers; To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures. To deputise for the General Manager as required. How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner What we are looking for: Previous management experience as Deputy Hotel Manager, Front Office Manager or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office. An experienced Guest Service Manager from a full-service hotel may also be considered. Experience in delivering training and maintaining training records is essential for this role; Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure; Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Willing to work a flexible schedule including evenings, weekends and bank holidays; We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Jul 28, 2025
Full time
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Deputy General Manager at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Deputy General Manager, you'll be the key driver in moving our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Join us and we can offer you benefits such as Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services. Employee Assistance and Welfare Program. Health Plan. Life Insurance. Cashback and discounts on the leading high street retailers. Complimentary Meals on duty. Employee of the Month and Employee of the Year celebrations Recommend a friend scheme. Excellent Training & Development. What will your key responsibilities and duties be: To provide assistance and support to our Hotel General Manager with the day to day operational of the property in order to achieve the highest service standard and complete guest satisfaction; To supervise and guide our Heads of Departments to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and company objectives; A good understanding of business acumen, in order to control costs, wages and margins to ensure that budgeted targets are met each month. To ensure effective succession planning is put in place, act as a mentor all Team Members within our hotel; To cover duty management shifts in the absence of other Head of Departments / Guest Service Managers; To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures. To deputise for the General Manager as required. How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner What we are looking for: Previous management experience as Deputy Hotel Manager, Front Office Manager or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office. An experienced Guest Service Manager from a full-service hotel may also be considered. Experience in delivering training and maintaining training records is essential for this role; Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure; Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Willing to work a flexible schedule including evenings, weekends and bank holidays; We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Overview: The Role and Team This position is working 40 hours per week, any 5 in 6 days including bank holidays. 3 months fixed-term £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad here: Who We Are Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more! £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Responsibilities: Deliver frozen meals to our customers in a timely manner Picking orders within the coldstore Using our app to update customers deliveries Delivering exceptional customer service at all times Undertake pre-shift inspection of your van Drive safely, responsibly and within the law Clean and refuel your van as and when needed Contact the office with any discrepancies or delays Ensure customer confidentiality Helping the office team and picking team when required Reporting health and safety, stock quality and mechanical issues Assist the team if another member of the team is absent or on holiday Qualifications: Essential: Experience within a customer service-based role Full UK Manual Driving Licence Basic computer literacy including use of phone apps Evidence of work stability Basic secondary education Desirable: Experience of multi-drop delivery role Experience within a care-based role Warehouse experience Health & Safety awareness Personal Qualities Friendly, approachable and reliable Passionate about delivering excellent customer service Good attendance and timekeeping You must have held a UK manual driving licence for at least 3 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Dec 09, 2022
Full time
Overview: The Role and Team This position is working 40 hours per week, any 5 in 6 days including bank holidays. 3 months fixed-term £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad here: Who We Are Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more! £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Responsibilities: Deliver frozen meals to our customers in a timely manner Picking orders within the coldstore Using our app to update customers deliveries Delivering exceptional customer service at all times Undertake pre-shift inspection of your van Drive safely, responsibly and within the law Clean and refuel your van as and when needed Contact the office with any discrepancies or delays Ensure customer confidentiality Helping the office team and picking team when required Reporting health and safety, stock quality and mechanical issues Assist the team if another member of the team is absent or on holiday Qualifications: Essential: Experience within a customer service-based role Full UK Manual Driving Licence Basic computer literacy including use of phone apps Evidence of work stability Basic secondary education Desirable: Experience of multi-drop delivery role Experience within a care-based role Warehouse experience Health & Safety awareness Personal Qualities Friendly, approachable and reliable Passionate about delivering excellent customer service Good attendance and timekeeping You must have held a UK manual driving licence for at least 3 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Overview: The Role and Team Our community meals service delivers hot meals to some of society's most vulnerable adults. We have contracts throughout the country that offer a seven day a week food service solution for this client base. All of our meals are prepared by chefs in our own Trowbridge kitchen and can cater for a wide variety of tastes, ethnicities and dietary requirements The service that we provide is much more than simply providing a hot meal; we provide a 'safe & well-being check' and have a rigorous process of reporting of any illnesses and unforeseen circumstances that we might come across. We will even wait with a customer until a relative or ambulance attends the scene. A passion for supporting vulnerable people, together with a great attitude towards customer service is essential for this role. You will support the Driver Supervisor in being responsible for the Contract and will have input into the financial performance, health & safety, client liaison, recruitment, training and development of your team. The ideal candidate should be inspirational, challenge the norm and not be afraid to think big! This position is 37.5 hours per week, working 5/7 days on a rota, including weekends and bank holidays. Who we are We're the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals. Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, subsidised staff restaurant, free turkey (or voucher) at Christmas and much more ! Responsibilities: Ensure that the depot's fleet of vehicles is operating at the highest efficiency and well maintained. Responsible for first line management of delivery drivers and loaders. Including, absence management, disciplinary & grievance matters. Responsible for ensuring that all meals are delivered and accounted for in line with Company Delivery Procedures. Ensure that accurate stock levels are maintained and stored appropriately. Ensure the depot is clean and organised. Ensure the regeneration kitchen is clean and organised. Promote best practise health and safety ensuring all procedures are followed and staff are trained. To produce staff working rotas and ensure staffing is in line with budget. To carry out interviews for recruitment and training. Ensure accident reporting is in line with company procedures, along with accident investigations. Hold staff and individual meetings to discuss results of telematics reports and other issues. Ensure that all company procedures are followed in completion of duties. Qualifications: Essential: Proven experience in supervising a team successfully including investigations, disciplinaries and managing absence Experienced in stock control Have had to complete paperwork as part of current/previous role Experienced in handling cash To be IT literature - Microsoft packages Able to provide excellent customer service Full Driving license for Manual vehicles with the entitlement to drive in the UK Good understanding of written & oral English Desirable: Experience of working with the elderly/vulnerable Experience of fleet management Experience of depot organisation Food Hygiene certificate Clean driving licence Some Health & Safety training
Sep 20, 2022
Full time
Overview: The Role and Team Our community meals service delivers hot meals to some of society's most vulnerable adults. We have contracts throughout the country that offer a seven day a week food service solution for this client base. All of our meals are prepared by chefs in our own Trowbridge kitchen and can cater for a wide variety of tastes, ethnicities and dietary requirements The service that we provide is much more than simply providing a hot meal; we provide a 'safe & well-being check' and have a rigorous process of reporting of any illnesses and unforeseen circumstances that we might come across. We will even wait with a customer until a relative or ambulance attends the scene. A passion for supporting vulnerable people, together with a great attitude towards customer service is essential for this role. You will support the Driver Supervisor in being responsible for the Contract and will have input into the financial performance, health & safety, client liaison, recruitment, training and development of your team. The ideal candidate should be inspirational, challenge the norm and not be afraid to think big! This position is 37.5 hours per week, working 5/7 days on a rota, including weekends and bank holidays. Who we are We're the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals. Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, subsidised staff restaurant, free turkey (or voucher) at Christmas and much more ! Responsibilities: Ensure that the depot's fleet of vehicles is operating at the highest efficiency and well maintained. Responsible for first line management of delivery drivers and loaders. Including, absence management, disciplinary & grievance matters. Responsible for ensuring that all meals are delivered and accounted for in line with Company Delivery Procedures. Ensure that accurate stock levels are maintained and stored appropriately. Ensure the depot is clean and organised. Ensure the regeneration kitchen is clean and organised. Promote best practise health and safety ensuring all procedures are followed and staff are trained. To produce staff working rotas and ensure staffing is in line with budget. To carry out interviews for recruitment and training. Ensure accident reporting is in line with company procedures, along with accident investigations. Hold staff and individual meetings to discuss results of telematics reports and other issues. Ensure that all company procedures are followed in completion of duties. Qualifications: Essential: Proven experience in supervising a team successfully including investigations, disciplinaries and managing absence Experienced in stock control Have had to complete paperwork as part of current/previous role Experienced in handling cash To be IT literature - Microsoft packages Able to provide excellent customer service Full Driving license for Manual vehicles with the entitlement to drive in the UK Good understanding of written & oral English Desirable: Experience of working with the elderly/vulnerable Experience of fleet management Experience of depot organisation Food Hygiene certificate Clean driving licence Some Health & Safety training
Job Introduction In a Nutshell We're actively seeking a Goods Receiver to receive, store and distribute food & beverage items along with departmental supplies and any guest or event materials. You will maintain security and organisation of the Hotels storage areas so that administrative processes are managed in a timely manner. Main Responsibilities Lots to do but lots of fun Our successful candidate will be responsible for.. Assisting and guiding delivery drivers Ensuring that delivered items are correct and in high quality condition, for food items ensuring they are at safe temperatures with dates and records maintained. Ensure guest deliveries are recorded and delivered on time. Communicating with all Heads of Departments regarding stock shortages and unavailable items. Forwarding on a daily basis all food invoices and credit notes to purchasing. Completing administrative duties in relation to the purchasing system. Maintaining the cleanliness of all stores and delivery areas. Ensuring requisitions are placed for all stock leaving stores. Use of the purchasing order system in accordance with company guidelines. Supporting monthly stock takes. The Ideal Candidate Are you right for us? Our ideal candidate will have... Previous store experience within stock control or similar experience is essential. Good excel skills and the ability to maintain spreadsheets and track stock. Ability to build relationships with Heads of Departments and other hotel colleagues. Ability to work under pressure and prioritise your workload. Excellent numeracy and literacy skills. Excellent communication skills. Highly organised and efficient approach required with excellent time management ability. As this role is hands on and involves manual handling you will need to be physically fit. About The Company Are we right for you? We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guess you're happy to help, you have to mean it. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: Competitive salary Complimentary meals whilst on duty Complimentary car parking Perkz discount scheme on over 500 retailers & experiences in store and online Discounted room nights across all Exclusive properties Discounts on food and beverage across all Exclusive properties
Dec 05, 2021
Full time
Job Introduction In a Nutshell We're actively seeking a Goods Receiver to receive, store and distribute food & beverage items along with departmental supplies and any guest or event materials. You will maintain security and organisation of the Hotels storage areas so that administrative processes are managed in a timely manner. Main Responsibilities Lots to do but lots of fun Our successful candidate will be responsible for.. Assisting and guiding delivery drivers Ensuring that delivered items are correct and in high quality condition, for food items ensuring they are at safe temperatures with dates and records maintained. Ensure guest deliveries are recorded and delivered on time. Communicating with all Heads of Departments regarding stock shortages and unavailable items. Forwarding on a daily basis all food invoices and credit notes to purchasing. Completing administrative duties in relation to the purchasing system. Maintaining the cleanliness of all stores and delivery areas. Ensuring requisitions are placed for all stock leaving stores. Use of the purchasing order system in accordance with company guidelines. Supporting monthly stock takes. The Ideal Candidate Are you right for us? Our ideal candidate will have... Previous store experience within stock control or similar experience is essential. Good excel skills and the ability to maintain spreadsheets and track stock. Ability to build relationships with Heads of Departments and other hotel colleagues. Ability to work under pressure and prioritise your workload. Excellent numeracy and literacy skills. Excellent communication skills. Highly organised and efficient approach required with excellent time management ability. As this role is hands on and involves manual handling you will need to be physically fit. About The Company Are we right for you? We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guess you're happy to help, you have to mean it. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: Competitive salary Complimentary meals whilst on duty Complimentary car parking Perkz discount scheme on over 500 retailers & experiences in store and online Discounted room nights across all Exclusive properties Discounts on food and beverage across all Exclusive properties
