Lancashire Local Authority Hybrid Working - 2 Days per Week Onsite A Lancashire-based Local Authority is looking to appoint an experienced Housing Options Officer to support its Housing Solutions service during a high-demand period. This is a part-time opportunity, requiring onsite presence two days per week. You'll play a key role in delivering front line homelessness services, ensuring compliance with statutory responsibilities while driving positive, sustainable housing outcomes for residents. The Role Carry out homelessness assessments, triage enquiries, and detailed interviews in accordance with current legislation Make legally robust Section 184 decisions under the Homelessness Reduction Act 2017 Create, implement, and review Personalised Housing Plans with clear, outcome-focused actions Explore and secure private rented sector options, negotiating effectively with landlords and agents Work collaboratively with internal teams including Temporary Accommodation, Allocations, and Prevention Maintain thorough, accurate, and audit-ready case records Contract Details 26- 27 per hour (umbrella) 3-month contract with strong potential for extension Hybrid working - 2 days per week onsite in Lancashire Immediate start preferred About You Recent Local Authority experience managing statutory homelessness caseloads Strong working knowledge of the Homelessness Reduction Act 2017 and Housing Act 1996 Part VII Confident managing a varied caseload independently Solutions-focused, proactive, and prevention-led in your approach Apply Now Please send your CV to (url removed) , along with your availability for interview and notice period.
Mar 12, 2026
Contractor
Lancashire Local Authority Hybrid Working - 2 Days per Week Onsite A Lancashire-based Local Authority is looking to appoint an experienced Housing Options Officer to support its Housing Solutions service during a high-demand period. This is a part-time opportunity, requiring onsite presence two days per week. You'll play a key role in delivering front line homelessness services, ensuring compliance with statutory responsibilities while driving positive, sustainable housing outcomes for residents. The Role Carry out homelessness assessments, triage enquiries, and detailed interviews in accordance with current legislation Make legally robust Section 184 decisions under the Homelessness Reduction Act 2017 Create, implement, and review Personalised Housing Plans with clear, outcome-focused actions Explore and secure private rented sector options, negotiating effectively with landlords and agents Work collaboratively with internal teams including Temporary Accommodation, Allocations, and Prevention Maintain thorough, accurate, and audit-ready case records Contract Details 26- 27 per hour (umbrella) 3-month contract with strong potential for extension Hybrid working - 2 days per week onsite in Lancashire Immediate start preferred About You Recent Local Authority experience managing statutory homelessness caseloads Strong working knowledge of the Homelessness Reduction Act 2017 and Housing Act 1996 Part VII Confident managing a varied caseload independently Solutions-focused, proactive, and prevention-led in your approach Apply Now Please send your CV to (url removed) , along with your availability for interview and notice period.
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Mar 08, 2026
Contractor
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
We're recruiting an experienced Head of Housing Strategy & Development to lead the strategic direction of housing growth, housing policy and long-term housing delivery. This is a senior leadership role responsible for shaping and delivering Housing Strategy, driving affordable housing supply, overseeing development programmes and ensuring alignment with corporate priorities, regulatory expectations and local housing need. The postholder will operate at both strategic and operational levels, influencing Members, senior stakeholders and development partners to secure high-quality housing outcomes. The Role Lead the development and delivery of the Council's Housing Strategy and associated action plans. Oversee housing growth and affordable housing delivery programmes across the borough. Lead on strategic housing policy, including homelessness prevention, temporary accommodation reduction and housing supply initiatives. Develop and manage relationships with Registered Providers, developers, Homes England and regional partners. Provide strategic oversight of new build, regeneration and estate renewal programmes. Ensure the Council maximises affordable housing contributions through planning and development negotiations. Lead the formulation of housing investment plans aligned to the HRA Business Plan and Medium-Term Financial Strategy. Provide expert advice to Members and senior officers on housing market trends, legislative change and national policy developments. Oversee housing needs analysis, data modelling and evidence-based policy development. Drive service improvement, innovation and continuous development within housing strategy and development functions. Ensure compliance with statutory housing duties and regulatory requirements. Lead and develop a high-performing team, embedding strong governance and performance management frameworks. Represent the Council at regional and sub-regional housing forums and partnerships. Key Requirements Significant senior leadership experience within housing strategy & development. Strong understanding of local authority housing strategy, affordable housing delivery and regeneration. Experience overseeing development programmes and working with Registered Providers and developers. Knowledge of planning policy, housing needs assessment and affordable housing negotiations. Experience managing housing capital programmes and aligning delivery with HRA business planning. Strong understanding of homelessness strategy and housing supply pressures. Proven ability to operate effectively in a political environment and advise elected Members. Experience leading multi-disciplinary teams and driving service transformation. Strong financial acumen and understanding of development viability. Excellent stakeholder management and partnership-building skills. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. Footnote If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Heads of Housing Strategy, Development Directors and senior housing leadership roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome conversations with senior housing strategy and development professionals looking to build future connections. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 27, 2026
Full time
We're recruiting an experienced Head of Housing Strategy & Development to lead the strategic direction of housing growth, housing policy and long-term housing delivery. This is a senior leadership role responsible for shaping and delivering Housing Strategy, driving affordable housing supply, overseeing development programmes and ensuring alignment with corporate priorities, regulatory expectations and local housing need. The postholder will operate at both strategic and operational levels, influencing Members, senior stakeholders and development partners to secure high-quality housing outcomes. The Role Lead the development and delivery of the Council's Housing Strategy and associated action plans. Oversee housing growth and affordable housing delivery programmes across the borough. Lead on strategic housing policy, including homelessness prevention, temporary accommodation reduction and housing supply initiatives. Develop and manage relationships with Registered Providers, developers, Homes England and regional partners. Provide strategic oversight of new build, regeneration and estate renewal programmes. Ensure the Council maximises affordable housing contributions through planning and development negotiations. Lead the formulation of housing investment plans aligned to the HRA Business Plan and Medium-Term Financial Strategy. Provide expert advice to Members and senior officers on housing market trends, legislative change and national policy developments. Oversee housing needs analysis, data modelling and evidence-based policy development. Drive service improvement, innovation and continuous development within housing strategy and development functions. Ensure compliance with statutory housing duties and regulatory requirements. Lead and develop a high-performing team, embedding strong governance and performance management frameworks. Represent the Council at regional and sub-regional housing forums and partnerships. Key Requirements Significant senior leadership experience within housing strategy & development. Strong understanding of local authority housing strategy, affordable housing delivery and regeneration. Experience overseeing development programmes and working with Registered Providers and developers. Knowledge of planning policy, housing needs assessment and affordable housing negotiations. Experience managing housing capital programmes and aligning delivery with HRA business planning. Strong understanding of homelessness strategy and housing supply pressures. Proven ability to operate effectively in a political environment and advise elected Members. Experience leading multi-disciplinary teams and driving service transformation. Strong financial acumen and understanding of development viability. Excellent stakeholder management and partnership-building skills. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. Footnote If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Heads of Housing Strategy, Development Directors and senior housing leadership roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome conversations with senior housing strategy and development professionals looking to build future connections. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are currently recruiting for an experienced and motivated Homelessness Officer to join a busy local authority team in Cheshire. This is a rewarding opportunity to make a real difference to vulnerable individuals and families at risk of homelessness. As a Homelessness Officer, you will be responsible for delivering high-quality, customer-focused housing advice and homelessness prevention services in line with current legislation, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). You will manage a varied caseload, carrying out detailed housing needs assessments, determining statutory duties, and developing effective Personalised Housing Plans to prevent and relieve homelessness. Key responsibilities include: Conducting triage interviews and comprehensive homelessness assessments Making legally sound S184 decisions Negotiating with landlords and third parties to prevent homelessness Working collaboratively with internal teams and external agencies to secure sustainable housing solutions Identifying and responding to safeguarding concerns Maintaining accurate case records and ensuring compliance with data protection requirements The ideal candidate will have previous experience in a homelessness, housing options, or statutory housing role within a local authority. You will have strong knowledge of homelessness legislation, excellent written and verbal communication skills, and the ability to manage a high-volume caseload effectively. You will be empathetic, resilient, and confident making complex decisions under pressure, with a strong commitment to delivering positive outcomes for residents. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Feb 27, 2026
Contractor
We are currently recruiting for an experienced and motivated Homelessness Officer to join a busy local authority team in Cheshire. This is a rewarding opportunity to make a real difference to vulnerable individuals and families at risk of homelessness. As a Homelessness Officer, you will be responsible for delivering high-quality, customer-focused housing advice and homelessness prevention services in line with current legislation, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). You will manage a varied caseload, carrying out detailed housing needs assessments, determining statutory duties, and developing effective Personalised Housing Plans to prevent and relieve homelessness. Key responsibilities include: Conducting triage interviews and comprehensive homelessness assessments Making legally sound S184 decisions Negotiating with landlords and third parties to prevent homelessness Working collaboratively with internal teams and external agencies to secure sustainable housing solutions Identifying and responding to safeguarding concerns Maintaining accurate case records and ensuring compliance with data protection requirements The ideal candidate will have previous experience in a homelessness, housing options, or statutory housing role within a local authority. You will have strong knowledge of homelessness legislation, excellent written and verbal communication skills, and the ability to manage a high-volume caseload effectively. You will be empathetic, resilient, and confident making complex decisions under pressure, with a strong commitment to delivering positive outcomes for residents. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support , and case management services to residents in housing need. This is a hybrid working role with a strong hourly rate to match. You will work closely with applicants to assess their circumstances, explore all available housing options , and implement tailored solutions that promote sustainable housing outcomes. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Assess homelessness applications and determine statutory duties Develop and manage Personalised Housing Plans (PHPs) Negotiate with landlords, agents, and support services to prevent homelessness Manage a caseload of clients with varying and often complex needs Maintain accurate case records and ensure compliance with relevant legislation and policies Work collaboratively with internal departments and external partners About You Experience in housing options , homelessness, or a related advisory role Strong knowledge of housing legislation and welfare benefits Excellent communication and negotiation skills The ability to manage a busy caseload and meet deadlines Empathy, resilience, and a solution-focused mindset Strong IT and case management skills If you are have experience within Housing Options and are keen to get into your next role then please apply today!
Feb 26, 2026
Contractor
My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support , and case management services to residents in housing need. This is a hybrid working role with a strong hourly rate to match. You will work closely with applicants to assess their circumstances, explore all available housing options , and implement tailored solutions that promote sustainable housing outcomes. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Assess homelessness applications and determine statutory duties Develop and manage Personalised Housing Plans (PHPs) Negotiate with landlords, agents, and support services to prevent homelessness Manage a caseload of clients with varying and often complex needs Maintain accurate case records and ensure compliance with relevant legislation and policies Work collaboratively with internal departments and external partners About You Experience in housing options , homelessness, or a related advisory role Strong knowledge of housing legislation and welfare benefits Excellent communication and negotiation skills The ability to manage a busy caseload and meet deadlines Empathy, resilience, and a solution-focused mindset Strong IT and case management skills If you are have experience within Housing Options and are keen to get into your next role then please apply today!
We're recruiting an experienced Housing Options Officer to join a busy Housing Service delivering homelessness prevention, statutory homelessness functions and supporting affordable housing outcomes. This is a varied frontline role combining Housing Options and Part VII homelessness work with involvement in securing affordable housing delivery through Section 106 agreements. The successful candidate will manage a complex caseload, prevent homelessness wherever possible and contribute to maximising affordable housing outcomes through an understanding of viability assessments and close working with Legal and Planning colleagues. Office presence is required at least once per week, and the role includes participation in a phone duty rota. The Role Deliver a comprehensive Housing Options and Homelessness Prevention service in line with statutory duties. Provide face-to-face, telephone and online housing advice to customers experiencing housing difficulties. Conduct housing needs assessments and explore all prevention options prior to progressing homelessness applications. Assess homelessness applications under Part VII of the Housing Act 1996, including acceptance, refusal and referrals to other authorities. Make decisions regarding temporary accommodation placements and liaise with Housing Assistants to arrange sign-ups and benefit support where appropriate. Manage a personal caseload, maintaining accurate and detailed case records in line with procedures and performance targets. Investigate and seek to resolve landlord and tenant disputes, promoting awareness of rights and responsibilities. Gather evidence in cases of harassment or illegal eviction under the Protection from Eviction Act 1977 and prepare prosecution files where required. Provide expert housing advice, particularly to those living in the private rented sector, to prevent homelessness. Play a key role in securing the best possible affordable housing outcomes from Section 106 agreements, including understanding viability assessments and working closely with Planning and Legal teams. Respond to Members' enquiries and draft responses to complaints in line with procedures. Deliver outreach visits to homes, prisons, hostels, hospitals and other relevant locations as required. Participate in a pre-arranged phone duty rota and out-of-hours homelessness advice rota where applicable. Achieve individual performance targets and contribute to team objectives. Work collaboratively with internal departments and external agencies to maximise prevention outcomes. Keep up to date with legislation, case law and best practice to ensure compliance. Key Requirements Strong knowledge of homelessness legislation, particularly Part VII of the Housing Act 1996. Comprehensive understanding of homelessness prevention and Housing Options approaches. Experience assessing homelessness applications and making statutory decisions. Understanding of affordable housing delivery through Section 106 agreements and viability considerations. Experience working with Planning or Legal colleagues in relation to housing delivery is desirable. Experience managing complex caseloads and meeting performance targets. Ability to manage challenging situations calmly and professionally. Knowledge of landlord and tenant law, including illegal eviction and harassment provisions. Strong written and verbal communication skills, including formal report writing. Experience working in partnership with local authorities, housing providers and external agencies. Ability to travel within the Borough and attend the office at least once per week. Enhanced DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Officers, Homelessness Officers and Prevention Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced Housing Needs professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 24, 2026
Contractor
We're recruiting an experienced Housing Options Officer to join a busy Housing Service delivering homelessness prevention, statutory homelessness functions and supporting affordable housing outcomes. This is a varied frontline role combining Housing Options and Part VII homelessness work with involvement in securing affordable housing delivery through Section 106 agreements. The successful candidate will manage a complex caseload, prevent homelessness wherever possible and contribute to maximising affordable housing outcomes through an understanding of viability assessments and close working with Legal and Planning colleagues. Office presence is required at least once per week, and the role includes participation in a phone duty rota. The Role Deliver a comprehensive Housing Options and Homelessness Prevention service in line with statutory duties. Provide face-to-face, telephone and online housing advice to customers experiencing housing difficulties. Conduct housing needs assessments and explore all prevention options prior to progressing homelessness applications. Assess homelessness applications under Part VII of the Housing Act 1996, including acceptance, refusal and referrals to other authorities. Make decisions regarding temporary accommodation placements and liaise with Housing Assistants to arrange sign-ups and benefit support where appropriate. Manage a personal caseload, maintaining accurate and detailed case records in line with procedures and performance targets. Investigate and seek to resolve landlord and tenant disputes, promoting awareness of rights and responsibilities. Gather evidence in cases of harassment or illegal eviction under the Protection from Eviction Act 1977 and prepare prosecution files where required. Provide expert housing advice, particularly to those living in the private rented sector, to prevent homelessness. Play a key role in securing the best possible affordable housing outcomes from Section 106 agreements, including understanding viability assessments and working closely with Planning and Legal teams. Respond to Members' enquiries and draft responses to complaints in line with procedures. Deliver outreach visits to homes, prisons, hostels, hospitals and other relevant locations as required. Participate in a pre-arranged phone duty rota and out-of-hours homelessness advice rota where applicable. Achieve individual performance targets and contribute to team objectives. Work collaboratively with internal departments and external agencies to maximise prevention outcomes. Keep up to date with legislation, case law and best practice to ensure compliance. Key Requirements Strong knowledge of homelessness legislation, particularly Part VII of the Housing Act 1996. Comprehensive understanding of homelessness prevention and Housing Options approaches. Experience assessing homelessness applications and making statutory decisions. Understanding of affordable housing delivery through Section 106 agreements and viability considerations. Experience working with Planning or Legal colleagues in relation to housing delivery is desirable. Experience managing complex caseloads and meeting performance targets. Ability to manage challenging situations calmly and professionally. Knowledge of landlord and tenant law, including illegal eviction and harassment provisions. Strong written and verbal communication skills, including formal report writing. Experience working in partnership with local authorities, housing providers and external agencies. Ability to travel within the Borough and attend the office at least once per week. Enhanced DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Officers, Homelessness Officers and Prevention Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced Housing Needs professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract . This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: Act as the first point of contact for housing and homelessness enquiries Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Provide early housing advice and homelessness prevention guidance Assess priority need, local connection, and eligibility Signpost to appropriate internal teams and external agencies Manage a caseload of prevention and relief cases where required Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: Previous experience in a Housing Options, Homelessness, or Triage role within a local authority Strong working knowledge of homelessness legislation Experience conducting Section 184 enquiries (desirable) Excellent customer service and interview skills The ability to manage a high-volume, fast-paced environment Strong written and verbal communication skills
Feb 24, 2026
Contractor
Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract . This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: Act as the first point of contact for housing and homelessness enquiries Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Provide early housing advice and homelessness prevention guidance Assess priority need, local connection, and eligibility Signpost to appropriate internal teams and external agencies Manage a caseload of prevention and relief cases where required Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: Previous experience in a Housing Options, Homelessness, or Triage role within a local authority Strong working knowledge of homelessness legislation Experience conducting Section 184 enquiries (desirable) Excellent customer service and interview skills The ability to manage a high-volume, fast-paced environment Strong written and verbal communication skills
Description Our local government clients in Ilford, Greater London, are seeking an Allocations & Lettings Officer to allocate accommodation in line with Part VI of the Housing Act 1996, specifically to registered provider homes, and to allocate permanent homes in line with the Housing Allocations Scheme through the choice-based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, and sheltered applicants. Verify the applications of the final shortlisted applicants for permanent properties. Responsibilities Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSOs in line with the Temporary Accommodation Placement Policy and suitability assessment. Handle temporary accommodation, prevention, and PRSO properties, complete sign-ups, and provide appropriate advice to customers. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or demonstrable experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Knowledge of the law relating to homelessness as covered by the 1996 Housing Act and the Homelessness Reduction Act 2017. Knowledge of the Children's Act and the Care Act, as this social care legislation interacts with housing and homelessness issues A good knowledge of the Welfare Reform Act A good knowledge of the housing allocations as covered by the Housing Act 1996, Part VI A good level of knowledge of housing allocation as covered in Part VI of the 1996 Housing Act, case law, codes of guidance, and Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the initiatives to respond to them Experience of working in a demanding front-line customer service environment Experience in dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience in carrying out interviews, investigations, and negotiations Able to keep accurate records and keep information systems up-to-date. Ability to use IT Microsoft Word, Excel, and housing packages. Good numeracy and literacy skills. Excellent interpersonal skills, including face-to-face, telephone advice and letter writing. Able to convey complex advice and concepts simply and understandably to customers Demonstrate a flexible and innovative approach to problem-solving Compliance Requirements 3 Years References Enhanced DBS Disclosure Required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 24, 2026
Contractor
Description Our local government clients in Ilford, Greater London, are seeking an Allocations & Lettings Officer to allocate accommodation in line with Part VI of the Housing Act 1996, specifically to registered provider homes, and to allocate permanent homes in line with the Housing Allocations Scheme through the choice-based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, and sheltered applicants. Verify the applications of the final shortlisted applicants for permanent properties. Responsibilities Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSOs in line with the Temporary Accommodation Placement Policy and suitability assessment. Handle temporary accommodation, prevention, and PRSO properties, complete sign-ups, and provide appropriate advice to customers. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or demonstrable experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Knowledge of the law relating to homelessness as covered by the 1996 Housing Act and the Homelessness Reduction Act 2017. Knowledge of the Children's Act and the Care Act, as this social care legislation interacts with housing and homelessness issues A good knowledge of the Welfare Reform Act A good knowledge of the housing allocations as covered by the Housing Act 1996, Part VI A good level of knowledge of housing allocation as covered in Part VI of the 1996 Housing Act, case law, codes of guidance, and Housing Allocations policy Knowledge of the Homelessness Reduction Act 2017, the Children's Act, the Care Act and the Welfare Reform Act. Understanding of access to social housing locally Awareness of issues facing local authority housing and the initiatives to respond to them Experience of working in a demanding front-line customer service environment Experience in dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience in carrying out interviews, investigations, and negotiations Able to keep accurate records and keep information systems up-to-date. Ability to use IT Microsoft Word, Excel, and housing packages. Good numeracy and literacy skills. Excellent interpersonal skills, including face-to-face, telephone advice and letter writing. Able to convey complex advice and concepts simply and understandably to customers Demonstrate a flexible and innovative approach to problem-solving Compliance Requirements 3 Years References Enhanced DBS Disclosure Required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: 22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
Feb 22, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: 22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
A fantastic opportunity has emerged for a car driving Temporary Accommodation Visiting Officer to join one of our most improved Local Authority clients in a temporary vacancy for the next three months (with every possibility of being extended should you perform well). Our client is based near to Heathrow Airport in West London, and you will work two days in their office, and two days in the community carrying out home visits in your car. In this role you will ensure that households placed in temporary accommodation (TA) are living in accommodation that is safe, suitable, and meets statutory standards. The role includes carrying out regular visits and suitability assessments, preventing and detecting fraud, and working with households and providers to improve accommodation standards. The post-holder must understand the impact of living in temporary accommodation, including bed and breakfast accommodation, on individuals and families. Reporting into the Head of Temporary Accommodation Team Leader, this is a full time role for 37 hours per week (Monday to Friday) and your responsibilities will be: Suitability and Property Assessments - Conducting regular visits to temporary accommodation, including bed and breakfast and nightly paid accommodation. - Completing suitability assessments in line with legislation and council policy. - Identifying health and safety risks, overcrowding, disrepair, or poor management and escalating concerns. - Ensuring accommodation meets required standards and take action where it does not. Resident Engagement and Support - Engaging sensitively with households in temporary accommodation. - Demonstrating understanding of the impact of temporary accommodation on wellbeing, mental health, family life, and children's education. - Identifying safeguarding concerns and making appropriate referrals. Fraud Prevention and Detection - Verifying occupancy and household composition during visits. - Preventing, identifying, and reporting potential housing-related fraud. - Working with internal teams to protect public funds. Monitoring and Partnership Working - Maintaining accurate records and reports. - Working collaboratively with internal teams and accommodation providers. - Contributing to service improvement and reduction of bed and breakfast use. Experience of dealing with residents in a face to face setting, as well as having a sound knowledge of homelessness, welfare benefits and temporary accommodation suitability would be a real advantage for this post. A car driver and owner is essential. Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.
Feb 22, 2026
Seasonal
A fantastic opportunity has emerged for a car driving Temporary Accommodation Visiting Officer to join one of our most improved Local Authority clients in a temporary vacancy for the next three months (with every possibility of being extended should you perform well). Our client is based near to Heathrow Airport in West London, and you will work two days in their office, and two days in the community carrying out home visits in your car. In this role you will ensure that households placed in temporary accommodation (TA) are living in accommodation that is safe, suitable, and meets statutory standards. The role includes carrying out regular visits and suitability assessments, preventing and detecting fraud, and working with households and providers to improve accommodation standards. The post-holder must understand the impact of living in temporary accommodation, including bed and breakfast accommodation, on individuals and families. Reporting into the Head of Temporary Accommodation Team Leader, this is a full time role for 37 hours per week (Monday to Friday) and your responsibilities will be: Suitability and Property Assessments - Conducting regular visits to temporary accommodation, including bed and breakfast and nightly paid accommodation. - Completing suitability assessments in line with legislation and council policy. - Identifying health and safety risks, overcrowding, disrepair, or poor management and escalating concerns. - Ensuring accommodation meets required standards and take action where it does not. Resident Engagement and Support - Engaging sensitively with households in temporary accommodation. - Demonstrating understanding of the impact of temporary accommodation on wellbeing, mental health, family life, and children's education. - Identifying safeguarding concerns and making appropriate referrals. Fraud Prevention and Detection - Verifying occupancy and household composition during visits. - Preventing, identifying, and reporting potential housing-related fraud. - Working with internal teams to protect public funds. Monitoring and Partnership Working - Maintaining accurate records and reports. - Working collaboratively with internal teams and accommodation providers. - Contributing to service improvement and reduction of bed and breakfast use. Experience of dealing with residents in a face to face setting, as well as having a sound knowledge of homelessness, welfare benefits and temporary accommodation suitability would be a real advantage for this post. A car driver and owner is essential. Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.
Are you an experienced Prevention Officer with recent Local Authority experience under the Homelessness Reduction Act 2017? We're working with a Local Authority in East Sussex looking for an experienced Prevention Officer to support their Housing Options service on a temporary basis. This is a case-holding role focused on early intervention and preventing homelessness wherever possible. You'll be managing a varied caseload of applicants threatened with homelessness, completing detailed assessments, issuing S184 decisions, and progressing cases in line with the Homelessness Reduction Act 2017. The role will involve responding to Duty to Refer cases, mediating with landlords and family members, negotiating with the private rented sector, and supporting access to Deposit Guarantee and Rent in Advance schemes. You'll also work closely with Housing Associations and partner agencies to ensure proactive prevention and sustainable outcomes. We're looking for someone who: Has recent Local Authority experience in homelessness prevention Is confident making legally robust decisions under the HRA 2017 Can manage a busy caseload and hit the ground running Has strong knowledge of welfare benefits and affordability assessments This is a hybrid position requiring 2 days per week in the office , with flexibility to work remotely on other days. The rate is dependent on experience . If you're an experienced Prevention Officer available for your next contract, I'd love to speak with you. Know someone suitable? Refer a Prevention Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)
Feb 20, 2026
Contractor
Are you an experienced Prevention Officer with recent Local Authority experience under the Homelessness Reduction Act 2017? We're working with a Local Authority in East Sussex looking for an experienced Prevention Officer to support their Housing Options service on a temporary basis. This is a case-holding role focused on early intervention and preventing homelessness wherever possible. You'll be managing a varied caseload of applicants threatened with homelessness, completing detailed assessments, issuing S184 decisions, and progressing cases in line with the Homelessness Reduction Act 2017. The role will involve responding to Duty to Refer cases, mediating with landlords and family members, negotiating with the private rented sector, and supporting access to Deposit Guarantee and Rent in Advance schemes. You'll also work closely with Housing Associations and partner agencies to ensure proactive prevention and sustainable outcomes. We're looking for someone who: Has recent Local Authority experience in homelessness prevention Is confident making legally robust decisions under the HRA 2017 Can manage a busy caseload and hit the ground running Has strong knowledge of welfare benefits and affordability assessments This is a hybrid position requiring 2 days per week in the office , with flexibility to work remotely on other days. The rate is dependent on experience . If you're an experienced Prevention Officer available for your next contract, I'd love to speak with you. Know someone suitable? Refer a Prevention Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)
Are you an experienced Housing Options Officer confident managing full homelessness caseloads from assessment to decision? We're working with a Local Authority in Berkshire looking for an experienced Housing Options Officer to join their team on a temporary contract. This is a full case-holding role where you'll manage prevention and relief duties in line with the Homelessness Reduction Act 2017, complete detailed housing assessments, issue legally sound S184 decisions, and draft and review Personalised Housing Plans. Key responsibilities include: Managing prevention and relief caseloads from application through to duty discharge Issuing robust S184 decisions in line with current legislation and case law Drafting, updating and monitoring Personalised Housing Plans Negotiating with landlords and progressing private sector prevention options Maintaining accurate records and updating cases on Jigsaw We're looking for someone with recent Local Authority Housing Options experience who can manage a busy caseload independently and produce clear, defensible written decisions. Experience using Jigsaw is highly desirable. The role offers a hybrid working pattern with 1 day per week in the office and is paying 30- 32 per hour depending on experience. Know someone suitable? Refer a Housing Options Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)
Feb 20, 2026
Contractor
Are you an experienced Housing Options Officer confident managing full homelessness caseloads from assessment to decision? We're working with a Local Authority in Berkshire looking for an experienced Housing Options Officer to join their team on a temporary contract. This is a full case-holding role where you'll manage prevention and relief duties in line with the Homelessness Reduction Act 2017, complete detailed housing assessments, issue legally sound S184 decisions, and draft and review Personalised Housing Plans. Key responsibilities include: Managing prevention and relief caseloads from application through to duty discharge Issuing robust S184 decisions in line with current legislation and case law Drafting, updating and monitoring Personalised Housing Plans Negotiating with landlords and progressing private sector prevention options Maintaining accurate records and updating cases on Jigsaw We're looking for someone with recent Local Authority Housing Options experience who can manage a busy caseload independently and produce clear, defensible written decisions. Experience using Jigsaw is highly desirable. The role offers a hybrid working pattern with 1 day per week in the office and is paying 30- 32 per hour depending on experience. Know someone suitable? Refer a Housing Options Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Feb 20, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
We are seeking a proactive and compassionate Housing Options Officer to join a local authority in Cambridgeshire. This vital front-line role focuses on preventing and relieving homelessness, delivering a highly effective and customer-centred housing options service. You will assess and investigate homelessness approaches and applications in line with statutory duties under the Housing Act 1996 and relevant case law. The role also involves assessing housing needs in accordance with the Homelessness Reduction Act 2017, ensuring compliance while delivering positive outcomes for residents. Managing a varied caseload, you will work across either the Single Homeless Pathway or the Families Pathway, providing tailored advice, support, and prevention solutions. The ideal candidate will have strong knowledge of homelessness legislation, excellent assessment and case management skills, and the ability to work collaboratively in a hybrid environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Feb 19, 2026
Contractor
We are seeking a proactive and compassionate Housing Options Officer to join a local authority in Cambridgeshire. This vital front-line role focuses on preventing and relieving homelessness, delivering a highly effective and customer-centred housing options service. You will assess and investigate homelessness approaches and applications in line with statutory duties under the Housing Act 1996 and relevant case law. The role also involves assessing housing needs in accordance with the Homelessness Reduction Act 2017, ensuring compliance while delivering positive outcomes for residents. Managing a varied caseload, you will work across either the Single Homeless Pathway or the Families Pathway, providing tailored advice, support, and prevention solutions. The ideal candidate will have strong knowledge of homelessness legislation, excellent assessment and case management skills, and the ability to work collaboratively in a hybrid environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Job Title: Review Officer (Housing & Homelessness) Location: Hybrid - 1 Day Office Based (UK Local Authority) Rate: 32- 34 per hour Umbrella Contract: Temporary (Likely Extension) Start Date: ASAP Role Summary We are seeking an experienced Review Officer to carry out statutory reviews of housing and homelessness decisions under Part 6 and Part 7 of the Housing Act 1996 , as amended by the Homelessness Reduction Act 2017 . The role involves reviewing housing allocations, homelessness decisions, and appeals, ensuring legal compliance and producing defensible written outcomes. This is a hybrid role requiring 1 day per week in the office . Immediate start preferred. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review housing allocations and banding decisions (Part 6). Assess homelessness decisions (prevention, relief, main duty - Part 7). Produce clear, legally defensible written review decisions. Liaise with housing officers, legal teams, and external stakeholders. Maintain accurate case records using systems such as NEC, Northgate, Civica, or Jigsaw. Ensure compliance with legislation, statutory guidance, and case law. Essential Requirements Experience in S202 statutory housing or homelessness reviews . Knowledge of Part 6 & Part 7 Housing Act 1996 and HRA 2017 . Experience in a local authority housing or homelessness service . Strong written communication, analytical, and decision-making skills. Ability to manage complex caseloads within statutory timescales. Experience using housing case management systems. Desirable Housing or legal qualification (CIH, Law degree, or equivalent). Experience with judicial reviews, ombudsman complaints, or legal challenges. Policy development or training experience in housing services. Working Arrangements Hybrid: 1 day per week in the office. Flexible hours subject to service needs. Pay & Contract 32- 34 per hour Umbrella Temporary contract, initial 6 months with potential extension Immediate start To apply: Submit a CV highlighting statutory review experience and knowledge of Part 6 & Part 7 housing legislation . Shortlisted candidates will be contacted for telephonic screening.
Feb 19, 2026
Seasonal
Job Title: Review Officer (Housing & Homelessness) Location: Hybrid - 1 Day Office Based (UK Local Authority) Rate: 32- 34 per hour Umbrella Contract: Temporary (Likely Extension) Start Date: ASAP Role Summary We are seeking an experienced Review Officer to carry out statutory reviews of housing and homelessness decisions under Part 6 and Part 7 of the Housing Act 1996 , as amended by the Homelessness Reduction Act 2017 . The role involves reviewing housing allocations, homelessness decisions, and appeals, ensuring legal compliance and producing defensible written outcomes. This is a hybrid role requiring 1 day per week in the office . Immediate start preferred. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review housing allocations and banding decisions (Part 6). Assess homelessness decisions (prevention, relief, main duty - Part 7). Produce clear, legally defensible written review decisions. Liaise with housing officers, legal teams, and external stakeholders. Maintain accurate case records using systems such as NEC, Northgate, Civica, or Jigsaw. Ensure compliance with legislation, statutory guidance, and case law. Essential Requirements Experience in S202 statutory housing or homelessness reviews . Knowledge of Part 6 & Part 7 Housing Act 1996 and HRA 2017 . Experience in a local authority housing or homelessness service . Strong written communication, analytical, and decision-making skills. Ability to manage complex caseloads within statutory timescales. Experience using housing case management systems. Desirable Housing or legal qualification (CIH, Law degree, or equivalent). Experience with judicial reviews, ombudsman complaints, or legal challenges. Policy development or training experience in housing services. Working Arrangements Hybrid: 1 day per week in the office. Flexible hours subject to service needs. Pay & Contract 32- 34 per hour Umbrella Temporary contract, initial 6 months with potential extension Immediate start To apply: Submit a CV highlighting statutory review experience and knowledge of Part 6 & Part 7 housing legislation . Shortlisted candidates will be contacted for telephonic screening.
We're recruiting an experienced Head of Housing Strategy & Development to lead the strategic direction of housing growth, housing policy and long-term housing delivery. This is a senior leadership role responsible for shaping and delivering Housing Strategy, driving affordable housing supply, overseeing development programmes and ensuring alignment with corporate priorities, regulatory expectations and local housing need. The postholder will operate at both strategic and operational levels, influencing Members, senior stakeholders and development partners to secure high-quality housing outcomes. The Role Lead the development and delivery of the Council's Housing Strategy and associated action plans. Oversee housing growth and affordable housing delivery programmes across the borough. Lead on strategic housing policy, including homelessness prevention, temporary accommodation reduction and housing supply initiatives. Develop and manage relationships with Registered Providers, developers, Homes England and regional partners. Provide strategic oversight of new build, regeneration and estate renewal programmes. Ensure the Council maximises affordable housing contributions through planning and development negotiations. Lead the formulation of housing investment plans aligned to the HRA Business Plan and Medium-Term Financial Strategy. Provide expert advice to Members and senior officers on housing market trends, legislative change and national policy developments. Oversee housing needs analysis, data modelling and evidence-based policy development. Drive service improvement, innovation and continuous development within housing strategy and development functions. Ensure compliance with statutory housing duties and regulatory requirements. Lead and develop a high-performing team, embedding strong governance and performance management frameworks. Represent the Council at regional and sub-regional housing forums and partnerships. Key Requirements Significant senior leadership experience within housing strategy & development. Strong understanding of local authority housing strategy, affordable housing delivery and regeneration. Experience overseeing development programmes and working with Registered Providers and developers. Knowledge of planning policy, housing needs assessment and affordable housing negotiations. Experience managing housing capital programmes and aligning delivery with HRA business planning. Strong understanding of homelessness strategy and housing supply pressures. Proven ability to operate effectively in a political environment and advise elected Members. Experience leading multi-disciplinary teams and driving service transformation. Strong financial acumen and understanding of development viability. Excellent stakeholder management and partnership-building skills. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Heads of Housing Strategy, Development Directors and senior housing leadership roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome conversations with senior housing strategy and development professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 19, 2026
Contractor
We're recruiting an experienced Head of Housing Strategy & Development to lead the strategic direction of housing growth, housing policy and long-term housing delivery. This is a senior leadership role responsible for shaping and delivering Housing Strategy, driving affordable housing supply, overseeing development programmes and ensuring alignment with corporate priorities, regulatory expectations and local housing need. The postholder will operate at both strategic and operational levels, influencing Members, senior stakeholders and development partners to secure high-quality housing outcomes. The Role Lead the development and delivery of the Council's Housing Strategy and associated action plans. Oversee housing growth and affordable housing delivery programmes across the borough. Lead on strategic housing policy, including homelessness prevention, temporary accommodation reduction and housing supply initiatives. Develop and manage relationships with Registered Providers, developers, Homes England and regional partners. Provide strategic oversight of new build, regeneration and estate renewal programmes. Ensure the Council maximises affordable housing contributions through planning and development negotiations. Lead the formulation of housing investment plans aligned to the HRA Business Plan and Medium-Term Financial Strategy. Provide expert advice to Members and senior officers on housing market trends, legislative change and national policy developments. Oversee housing needs analysis, data modelling and evidence-based policy development. Drive service improvement, innovation and continuous development within housing strategy and development functions. Ensure compliance with statutory housing duties and regulatory requirements. Lead and develop a high-performing team, embedding strong governance and performance management frameworks. Represent the Council at regional and sub-regional housing forums and partnerships. Key Requirements Significant senior leadership experience within housing strategy & development. Strong understanding of local authority housing strategy, affordable housing delivery and regeneration. Experience overseeing development programmes and working with Registered Providers and developers. Knowledge of planning policy, housing needs assessment and affordable housing negotiations. Experience managing housing capital programmes and aligning delivery with HRA business planning. Strong understanding of homelessness strategy and housing supply pressures. Proven ability to operate effectively in a political environment and advise elected Members. Experience leading multi-disciplinary teams and driving service transformation. Strong financial acumen and understanding of development viability. Excellent stakeholder management and partnership-building skills. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Heads of Housing Strategy, Development Directors and senior housing leadership roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome conversations with senior housing strategy and development professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Inquiries and Decisions Officers Islington Contract £23.51 per hour PAYE or £31.09 per hour limited paid via umbrella company inside IR35 Our client is seeking an experienced Inquiries and Decisions Officers To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family. To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work. Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council s decision in relation to their application. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To specifically assist with pre-existing applications to clear the homeless decisions backlog. To operate to the highest professional customer care standards for the delivery of the homelessness service. This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery. All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently. To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness. To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc. To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council s safeguarding work. Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies. To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties. To be alert the possibility of housing fraud and work in conjunction with the council s Housing Investigation team to prevent fraud. To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries. To develop and maintain effective on-going working relationships and partnerships with other Council services and external agencies, including Registered Social Landlords, advocacy services and public bodies eg. prisons, hospitals, probation services and health services that supports the Council s objectives. This could be through attendance at meetings, training events and workshops. To ensure that the services which are provided are clear, accountable, responsive to customer/client needs and person centred. Verbal contact and written communication should be provided in plain English which takes account of any special requirements and conforms to Islington s write first time and customer service standards. To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Feb 17, 2026
Contractor
Inquiries and Decisions Officers Islington Contract £23.51 per hour PAYE or £31.09 per hour limited paid via umbrella company inside IR35 Our client is seeking an experienced Inquiries and Decisions Officers To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family. To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work. Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council s decision in relation to their application. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To specifically assist with pre-existing applications to clear the homeless decisions backlog. To operate to the highest professional customer care standards for the delivery of the homelessness service. This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery. All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently. To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness. To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc. To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council s safeguarding work. Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies. To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties. To be alert the possibility of housing fraud and work in conjunction with the council s Housing Investigation team to prevent fraud. To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries. To develop and maintain effective on-going working relationships and partnerships with other Council services and external agencies, including Registered Social Landlords, advocacy services and public bodies eg. prisons, hospitals, probation services and health services that supports the Council s objectives. This could be through attendance at meetings, training events and workshops. To ensure that the services which are provided are clear, accountable, responsive to customer/client needs and person centred. Verbal contact and written communication should be provided in plain English which takes account of any special requirements and conforms to Islington s write first time and customer service standards. To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer