We're looking for a Visitor Experience Manager for the Mottisfont & South West Hampshire portfolio. This is a rare opportunity to apply for a key creative role in a busy and popular heritage property. You'll plan and shape the visitor experience, creating a programme of exhibitions, installations, events and seasonal moments that tempt visitors back regularly through the year. With responsibility for managing our house and collections, you'll ensure that both are valued and cared for to National Trust standards. Intended interview date: 25 March (we will be flexible for redeployees, bringing the date forward as required). What it's like to work here Mottisfont is a beautiful and busy property with visitor peaks at Christmas, June and over the summer holidays. Our portfolio also includes 2,300ha of land which is nationally and internationally important for nature conservation and is also well visited. The role will manage a talented team of Visitor Experience, Marketing & Communications, and Collections & House officers. You will work collaboratively with a wide range of other property staff, internal and external consultants, and be a member of the Property Leadership Team. The postholder will work at least one weekend per month as part of house duty and visitor experience duty lead rotas, and will be part of the duty management rota. What you'll be doing You'll plan and deliver a three year visitor programme working collaboratively across the property, which delivers a range of cultural arts and creative experiences, seasonal highlights and family fun. Using data and insights you'll understand our audiences and what they want. You'll develop contacts and partnerships locally and nationally to support this. Working to museums accreditation standards you'll also make sure we look after loaned items as specified in agreements. You will inspire our wider team staff and volunteers to play their part in delivering our new strategy across our portfolio. Values are key, being able to think creatively, bring people together, value difference, work collaboratively and help your talented team develop their skills and careers. Who we're looking for Applications from National Trust redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Deep understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences. Strong people management skills, including coaching, performance management, and team motivation. Knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. Strong understanding of how to design and deliver programming that appeals to broad and diverse audiences. Ability to develop medium to long-term plans that align with organisational goals and audience needs. Criteria for all other candidates: Knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. Ability to develop medium to long-term plans that align with organisational goals and audience needs Experience in managing visitor services or public engagement in a heritage, museum, or cultural setting Deep understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences. Strong people management skills, including coaching, performance management, and team motivation. Experience designing or co-creating engaging interpretation and public programmes Ability to build effective relationships with internal teams and external partners to co-create experiences Understanding of operations management including risk, compliance and collections care The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Mar 03, 2026
Full time
We're looking for a Visitor Experience Manager for the Mottisfont & South West Hampshire portfolio. This is a rare opportunity to apply for a key creative role in a busy and popular heritage property. You'll plan and shape the visitor experience, creating a programme of exhibitions, installations, events and seasonal moments that tempt visitors back regularly through the year. With responsibility for managing our house and collections, you'll ensure that both are valued and cared for to National Trust standards. Intended interview date: 25 March (we will be flexible for redeployees, bringing the date forward as required). What it's like to work here Mottisfont is a beautiful and busy property with visitor peaks at Christmas, June and over the summer holidays. Our portfolio also includes 2,300ha of land which is nationally and internationally important for nature conservation and is also well visited. The role will manage a talented team of Visitor Experience, Marketing & Communications, and Collections & House officers. You will work collaboratively with a wide range of other property staff, internal and external consultants, and be a member of the Property Leadership Team. The postholder will work at least one weekend per month as part of house duty and visitor experience duty lead rotas, and will be part of the duty management rota. What you'll be doing You'll plan and deliver a three year visitor programme working collaboratively across the property, which delivers a range of cultural arts and creative experiences, seasonal highlights and family fun. Using data and insights you'll understand our audiences and what they want. You'll develop contacts and partnerships locally and nationally to support this. Working to museums accreditation standards you'll also make sure we look after loaned items as specified in agreements. You will inspire our wider team staff and volunteers to play their part in delivering our new strategy across our portfolio. Values are key, being able to think creatively, bring people together, value difference, work collaboratively and help your talented team develop their skills and careers. Who we're looking for Applications from National Trust redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Deep understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences. Strong people management skills, including coaching, performance management, and team motivation. Knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. Strong understanding of how to design and deliver programming that appeals to broad and diverse audiences. Ability to develop medium to long-term plans that align with organisational goals and audience needs. Criteria for all other candidates: Knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. Ability to develop medium to long-term plans that align with organisational goals and audience needs Experience in managing visitor services or public engagement in a heritage, museum, or cultural setting Deep understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences. Strong people management skills, including coaching, performance management, and team motivation. Experience designing or co-creating engaging interpretation and public programmes Ability to build effective relationships with internal teams and external partners to co-create experiences Understanding of operations management including risk, compliance and collections care The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As a valued member of the IPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the IPX platform. This job is hybrid (3 days in office) in either BT's Birmingham or Manchester office What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to IPX 2nd line faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers and teams. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies. Desirable but not essential: Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Feb 28, 2026
Full time
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As a valued member of the IPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the IPX platform. This job is hybrid (3 days in office) in either BT's Birmingham or Manchester office What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to IPX 2nd line faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers and teams. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies. Desirable but not essential: Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Feb 28, 2026
Full time
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Job Title: Cook / Baker Location: Doncaster Salary: From £13.50 per hour based on experience Job Type: The position is Full Time, and you will be required to work one day of the weekend. Hours of work are approx 7.30am to 4pm, five days per week. About us: Walkers Nurseries is a well-established, family-run garden centre and nursery in Doncaster with a proud heritage dating back to 1951. We offer an extensive range of quality plants, shrubs, trees and garden supplies, all backed by expert advice and friendly service. Our business has grown over decades to include beautiful show gardens, a spacious garden restaurant serving homemade meals, seasonal events and family-friendly amenities, making us a beloved destination for both gardening enthusiasts and visitors alike. We're passionate about inspiring people to enjoy gardening and outdoor living. The role: An exciting opportunity has arisen within our Kitchens, Salad Bar, and Bakery for an enthusiastic and talented Cook/Baker to join our successful Catering Department. This role is based within our long-established, family-run Garden Centre, which prides itself on quality food, excellent customer service, and a welcoming, supportive working environment. Candidate requirements: We are looking for a motivated and passionate individual who takes pride in their cooking and baking, with a strong work ethic and a positive, can-do attitude. You will be confident working as part of a busy team while also being able to use your own initiative when required. A professional approach to food preparation, presentation, and hygiene is essential. The successful candidate will have relevant previous experience in a kitchen or bakery environment. You will be involved in the preparation and production of a variety of freshly made dishes and baked goods, supporting the day-to-day running of the kitchen, salad bar, and bakery. You will work closely with the Catering Manager to maintain high standards, contribute ideas, and help ensure smooth service during busy periods. Further training and development will be provided for the right candidate. Extra Information: We are able to offer a start date in February or March, depending on availability, subject to satisfactory references. Our recruitment process will consist of an informal initial meeting to discuss the role and get to know you. Suitable applicants will then be invited to take part in a practical work trial. The position is subject to a three-month probationary period. This is a great opportunity to join a friendly, established business where your skills and enthusiasm will be valued. Candidates with the experience or relevant job titles of; Chef, Head Chef, Cook, Kitchen Manager, Catering Manager, Sous Chef, Experienced Chef, Qualified Chef, Head Cook, Senior Chef, Executive Chef, Senior Cook, and Experienced Cook, Baker, Bakery Chef, Lead Pastry Chef, Chef, Pastry Operative, Chef De Partie, Kitchen Chef, may also be considered for this role.
Feb 27, 2026
Full time
Job Title: Cook / Baker Location: Doncaster Salary: From £13.50 per hour based on experience Job Type: The position is Full Time, and you will be required to work one day of the weekend. Hours of work are approx 7.30am to 4pm, five days per week. About us: Walkers Nurseries is a well-established, family-run garden centre and nursery in Doncaster with a proud heritage dating back to 1951. We offer an extensive range of quality plants, shrubs, trees and garden supplies, all backed by expert advice and friendly service. Our business has grown over decades to include beautiful show gardens, a spacious garden restaurant serving homemade meals, seasonal events and family-friendly amenities, making us a beloved destination for both gardening enthusiasts and visitors alike. We're passionate about inspiring people to enjoy gardening and outdoor living. The role: An exciting opportunity has arisen within our Kitchens, Salad Bar, and Bakery for an enthusiastic and talented Cook/Baker to join our successful Catering Department. This role is based within our long-established, family-run Garden Centre, which prides itself on quality food, excellent customer service, and a welcoming, supportive working environment. Candidate requirements: We are looking for a motivated and passionate individual who takes pride in their cooking and baking, with a strong work ethic and a positive, can-do attitude. You will be confident working as part of a busy team while also being able to use your own initiative when required. A professional approach to food preparation, presentation, and hygiene is essential. The successful candidate will have relevant previous experience in a kitchen or bakery environment. You will be involved in the preparation and production of a variety of freshly made dishes and baked goods, supporting the day-to-day running of the kitchen, salad bar, and bakery. You will work closely with the Catering Manager to maintain high standards, contribute ideas, and help ensure smooth service during busy periods. Further training and development will be provided for the right candidate. Extra Information: We are able to offer a start date in February or March, depending on availability, subject to satisfactory references. Our recruitment process will consist of an informal initial meeting to discuss the role and get to know you. Suitable applicants will then be invited to take part in a practical work trial. The position is subject to a three-month probationary period. This is a great opportunity to join a friendly, established business where your skills and enthusiasm will be valued. Candidates with the experience or relevant job titles of; Chef, Head Chef, Cook, Kitchen Manager, Catering Manager, Sous Chef, Experienced Chef, Qualified Chef, Head Cook, Senior Chef, Executive Chef, Senior Cook, and Experienced Cook, Baker, Bakery Chef, Lead Pastry Chef, Chef, Pastry Operative, Chef De Partie, Kitchen Chef, may also be considered for this role.
National Trust for Places of Historic Interest or Natural Beauty
Manchester, Lancashire
Fixed Term f/t (37.5 hrs pw to 11/04/27). Salary: £30,966 pa. Stockport (24.7 mi from Warrington). Ref: IRC171408. Posted 16th Feb; ends 1st March 2026. Summary Sitting majestically between the Peak District and the urban landscape of Manchester, Lyme has everything at scale - a mansion, garden, park, estate and moorland. Over 345,000 people a year come to Lyme to enjoy the cultural history or experience the outdoors on foot, wheel or hoof. The Visitor Experience Manager devises and co produces the programming and participation opportunities for those who know the place like the back of their hand or those who have yet to visit. This is a fixed term contract that will end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months, ideally starting week commencing 6 April 2026. What it's like to work here A key member of the property leadership team, the Visitor Experience Manager is a senior leader at the property and works closely with peers, colleagues, volunteers and partners to make Lyme truly feel like a place for everyone. With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next. What you'll be doing Similar to above: With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next. Who we're looking for Leadership skills with experience managing teams. Proven background in delivering audience led experiences in heritage and in the outdoors. Excellent communication and storytelling skills. Experience with operational delivery and duty management. Strong organisational skills with the ability to prioritise and deliver results. Ability to build partnerships and work collaboratively across disciplines. A natural connector with curiosity and openness in your approach. A positive, proactive team player who leads by example. Compliance and eligibility to work in the UK. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary. Free entry to National Trust places for you, a guest and your children (under 18). Season ticket loan. EV car lease scheme (for roles that meet the salary criteria). Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place Lyme Park, Disley, Stockport, SK12 2NX Additional information Closing Date: 01 March 2026 Important notice In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Feb 27, 2026
Full time
Fixed Term f/t (37.5 hrs pw to 11/04/27). Salary: £30,966 pa. Stockport (24.7 mi from Warrington). Ref: IRC171408. Posted 16th Feb; ends 1st March 2026. Summary Sitting majestically between the Peak District and the urban landscape of Manchester, Lyme has everything at scale - a mansion, garden, park, estate and moorland. Over 345,000 people a year come to Lyme to enjoy the cultural history or experience the outdoors on foot, wheel or hoof. The Visitor Experience Manager devises and co produces the programming and participation opportunities for those who know the place like the back of their hand or those who have yet to visit. This is a fixed term contract that will end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months, ideally starting week commencing 6 April 2026. What it's like to work here A key member of the property leadership team, the Visitor Experience Manager is a senior leader at the property and works closely with peers, colleagues, volunteers and partners to make Lyme truly feel like a place for everyone. With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next. What you'll be doing Similar to above: With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next. Who we're looking for Leadership skills with experience managing teams. Proven background in delivering audience led experiences in heritage and in the outdoors. Excellent communication and storytelling skills. Experience with operational delivery and duty management. Strong organisational skills with the ability to prioritise and deliver results. Ability to build partnerships and work collaboratively across disciplines. A natural connector with curiosity and openness in your approach. A positive, proactive team player who leads by example. Compliance and eligibility to work in the UK. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary. Free entry to National Trust places for you, a guest and your children (under 18). Season ticket loan. EV car lease scheme (for roles that meet the salary criteria). Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place Lyme Park, Disley, Stockport, SK12 2NX Additional information Closing Date: 01 March 2026 Important notice In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
The Royal Yacht Britannia is one of Scotland's most iconic visitor attractions and a world-famous symbol of maritime heritage. Formerly the floating palace of Queen Elizabeth II for over 40 years, Britannia travelled more than one million nautical miles across 968 official State Visits, hosting kings, queens, prime ministers and presidents. Today, it is a five-star visitor experience and prestigious events venue, welcoming guests from around the world to explore the stories of life at sea for both the Royal Family and the Royal Yachtsmen who served onboard. Fingal is Britannia's sister ship - a beautifully restored former Northern Lighthouse Board vessel transformed into Scotland's only luxury static floating hotel. Offering a unique five-star hospitality experience, Fingal combines exceptional design, service, and dining through its award-winning Lighthouse Restaurant & Bar. Together, Britannia and Fingal deliver outstanding customer experiences, high-profile events, and world-class hospitality while proudly preserving this historic maritime legacy for future generations. About The Role Following the successful tenure of the current Director of Finance & Business Services, who will be leaving in the coming months to take up a role with another organisation, the opportunity has arisen for a new Director of Finance & Technology to join the Executive and lead the organisation through its next growth and development phase. This role will support the organisation at a pivotal stage in its journey to digitise and commercialise new technology, bringing The Royal Yacht Britannia to the world online. This is a highly visible and strategically critical role, combining focus on financial leadership, digital transformation, and organisational governance. Reporting to the Chief Executive, you will act as the organisation's principal financial and technology adviser, supporting the Executive Team, Board, and Audit, Risk & Remuneration Management Committee. You will lead the development and delivery of financial and technology strategies that underpin sustainable growth, operational excellence, and outstanding visitor experiences. Role Responsibilities The Director of Finance & Technology is the organisation's strategic lead for finance, information technology, and digital development. The core purpose of the role is to ensure strong financial stewardship, robust governance, and secure, modern technology platforms that enable high-quality decision making and service delivery, whilst driving developments in technological advancement. You will lead a team of six finance professionals and two technology specialists, fostering a culture of high performance, collaboration, and continuous improvement. This role will be responsible for the following: Overall leadership, development and mentoring of finance and technology functions for the organisation. The development of medium-long term financial plans, forecasts and budgets, and the translation of these into measurable business objectives. Accountability for the development of a forward-thinking technology strategy which supports the growth aspirations of the organisation in line with changing visitor and customer landscape. Partnering with the CEO to drive continual improvement for the whole organisation as well as scenario modelling and assessment of investment opportunities to drive improvements and growth. Overall accountability for financial control, oversight and reporting, delivering effective and informative commercial information for the Board and sub-committees. Ensuring compliance with all financial and regulatory requirements including UK GAAP (FRS 102), Charity SORP and others as required, as well as the management of all external advisory, insurance and banking relationships. Driving a 'business partnering' approach to financial management within the organisation and championing collaboration across teams. Candidate Requirements The ideal candidate will be a highly numerate, commercially astute finance leader, with a passion for continuous improvement and a strong understanding of how finance can support driving customer excellence in a luxury hospitality and tourism organisation. They will possess most of the following career experience: At least five years' experience in a senior finance leadership role (Director of Finance, Head of Finance, or Financial Controller). Proven experience of strategic financial planning, governance, and risk management. Strong knowledge of UK GAAP, Charity SORP, and regulatory compliance. Experience leading finance transformation, technology and systems improvement. A track record of developing high-performing teams. Strong digital literacy and experience managing IT strategy and cyber security. Excellent communication and stakeholder management skills. High levels of integrity, professionalism, and attention to detail. An engaging, collaborative leadership style with energy and resilience. Please complete the form below to download the candidate brochure. Name Email Apply Now To apply, please send your CV and Cover Letter to Daryl Harper at . For an initial confidential discussion, contact him on . Contact the team at FWB to discuss your individual or company requirements, or to discover more about our specialist services.
Feb 27, 2026
Full time
The Royal Yacht Britannia is one of Scotland's most iconic visitor attractions and a world-famous symbol of maritime heritage. Formerly the floating palace of Queen Elizabeth II for over 40 years, Britannia travelled more than one million nautical miles across 968 official State Visits, hosting kings, queens, prime ministers and presidents. Today, it is a five-star visitor experience and prestigious events venue, welcoming guests from around the world to explore the stories of life at sea for both the Royal Family and the Royal Yachtsmen who served onboard. Fingal is Britannia's sister ship - a beautifully restored former Northern Lighthouse Board vessel transformed into Scotland's only luxury static floating hotel. Offering a unique five-star hospitality experience, Fingal combines exceptional design, service, and dining through its award-winning Lighthouse Restaurant & Bar. Together, Britannia and Fingal deliver outstanding customer experiences, high-profile events, and world-class hospitality while proudly preserving this historic maritime legacy for future generations. About The Role Following the successful tenure of the current Director of Finance & Business Services, who will be leaving in the coming months to take up a role with another organisation, the opportunity has arisen for a new Director of Finance & Technology to join the Executive and lead the organisation through its next growth and development phase. This role will support the organisation at a pivotal stage in its journey to digitise and commercialise new technology, bringing The Royal Yacht Britannia to the world online. This is a highly visible and strategically critical role, combining focus on financial leadership, digital transformation, and organisational governance. Reporting to the Chief Executive, you will act as the organisation's principal financial and technology adviser, supporting the Executive Team, Board, and Audit, Risk & Remuneration Management Committee. You will lead the development and delivery of financial and technology strategies that underpin sustainable growth, operational excellence, and outstanding visitor experiences. Role Responsibilities The Director of Finance & Technology is the organisation's strategic lead for finance, information technology, and digital development. The core purpose of the role is to ensure strong financial stewardship, robust governance, and secure, modern technology platforms that enable high-quality decision making and service delivery, whilst driving developments in technological advancement. You will lead a team of six finance professionals and two technology specialists, fostering a culture of high performance, collaboration, and continuous improvement. This role will be responsible for the following: Overall leadership, development and mentoring of finance and technology functions for the organisation. The development of medium-long term financial plans, forecasts and budgets, and the translation of these into measurable business objectives. Accountability for the development of a forward-thinking technology strategy which supports the growth aspirations of the organisation in line with changing visitor and customer landscape. Partnering with the CEO to drive continual improvement for the whole organisation as well as scenario modelling and assessment of investment opportunities to drive improvements and growth. Overall accountability for financial control, oversight and reporting, delivering effective and informative commercial information for the Board and sub-committees. Ensuring compliance with all financial and regulatory requirements including UK GAAP (FRS 102), Charity SORP and others as required, as well as the management of all external advisory, insurance and banking relationships. Driving a 'business partnering' approach to financial management within the organisation and championing collaboration across teams. Candidate Requirements The ideal candidate will be a highly numerate, commercially astute finance leader, with a passion for continuous improvement and a strong understanding of how finance can support driving customer excellence in a luxury hospitality and tourism organisation. They will possess most of the following career experience: At least five years' experience in a senior finance leadership role (Director of Finance, Head of Finance, or Financial Controller). Proven experience of strategic financial planning, governance, and risk management. Strong knowledge of UK GAAP, Charity SORP, and regulatory compliance. Experience leading finance transformation, technology and systems improvement. A track record of developing high-performing teams. Strong digital literacy and experience managing IT strategy and cyber security. Excellent communication and stakeholder management skills. High levels of integrity, professionalism, and attention to detail. An engaging, collaborative leadership style with energy and resilience. Please complete the form below to download the candidate brochure. Name Email Apply Now To apply, please send your CV and Cover Letter to Daryl Harper at . For an initial confidential discussion, contact him on . Contact the team at FWB to discuss your individual or company requirements, or to discover more about our specialist services.
Account Director Location: RHS Garden Wisley Salary: £80,000 per annum (open to slight negotiation for the right candidate) Contract: Full-Time, Permanent, 5 out of 7 days per week As the Account Director of this vast, prestigious, multiple catering outlet venue, you will take on a key leadership role within the team to shape the strategy, deliver exceptional food and service as well as drive the commercial performance of the venue. As a newly won contract to the Restaurant Associates Venues team, we require a leader who is confident with implementing processes, comfortable with balancing strategic and commercial decision making and enjoys developing innovative approaches to move the venue forward. In this role, you will be leading a talented team alongside working with senior partners, and you will embody the Restaurant Associates Venues values and cultures as well as implementing processes that will ensure this venue continues to be high performing whilst having guest experience at heart. This is a highly visible, client-facing leadership role where innovation, accountability, and collaboration are key. What We Offer 27 days holiday + bank holidays Discretionary bonus scheme Competitive pension contribution offer Comprehensive private medical + health care benefits Enhanced maternity/paternity pay Free staff meals whilst working on site A supportive, values-driven culture within cohesive teams Opportunities for growth and development within a national business A chance to make a meaningful impact in a continuously growing sector Responsibilities Lead day-to-day operations across the multiple catering outlets on site, consisting of restaurants, coffee shops, and event spaces Take ownership of the full P&L, including forecasting, and financial reporting to internal senior stakeholders Co-create and implement strategic plans with RHS Wisley and internal teams to ensure the guests experience the highest standard of food and beverage on offer Champion employee engagement, wellbeing, and team development on site Deliver and exceed standards in customer service, food quality, and compliance Drive sales growth through creative marketing and events planning with an innovative approach to increase potential sales and market position Act as the on-site cultural ambassador, fostering a positive and inclusive workplace Inspire a team to embody the Restaurant Associates Venues culture and work with the senior operators on site to continue implementing this. The Ideal Candidate Minimum of 3+ years proven experience in a similar senior/regional role. Proven experience in previous contract catering, hospitality and/or venue management roles. Ideally worked in a similar environment - heritage/culture visitor attraction venue with multiple different food offering operations - grab & go, restaurants, events-based dining such as canapes and bowl food. Strong financial acumen and track record of delivering against budgets Inspirational leader with excellent communication and stakeholder skills Commercially savvy and results-driven, with a focus on continuous improvement along with strong KPI management. Passionate about food, service, and guest experience Confident, client-facing, and calm under pressure Able to balance strategic thinking with operational delivery About Us Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com R/SU Venues Show more Ready to Apply? Apply Now Share Location Wisley, Wisley, GU23 6QB, United Kingdom Job Reference: com R/SU
Feb 27, 2026
Full time
Account Director Location: RHS Garden Wisley Salary: £80,000 per annum (open to slight negotiation for the right candidate) Contract: Full-Time, Permanent, 5 out of 7 days per week As the Account Director of this vast, prestigious, multiple catering outlet venue, you will take on a key leadership role within the team to shape the strategy, deliver exceptional food and service as well as drive the commercial performance of the venue. As a newly won contract to the Restaurant Associates Venues team, we require a leader who is confident with implementing processes, comfortable with balancing strategic and commercial decision making and enjoys developing innovative approaches to move the venue forward. In this role, you will be leading a talented team alongside working with senior partners, and you will embody the Restaurant Associates Venues values and cultures as well as implementing processes that will ensure this venue continues to be high performing whilst having guest experience at heart. This is a highly visible, client-facing leadership role where innovation, accountability, and collaboration are key. What We Offer 27 days holiday + bank holidays Discretionary bonus scheme Competitive pension contribution offer Comprehensive private medical + health care benefits Enhanced maternity/paternity pay Free staff meals whilst working on site A supportive, values-driven culture within cohesive teams Opportunities for growth and development within a national business A chance to make a meaningful impact in a continuously growing sector Responsibilities Lead day-to-day operations across the multiple catering outlets on site, consisting of restaurants, coffee shops, and event spaces Take ownership of the full P&L, including forecasting, and financial reporting to internal senior stakeholders Co-create and implement strategic plans with RHS Wisley and internal teams to ensure the guests experience the highest standard of food and beverage on offer Champion employee engagement, wellbeing, and team development on site Deliver and exceed standards in customer service, food quality, and compliance Drive sales growth through creative marketing and events planning with an innovative approach to increase potential sales and market position Act as the on-site cultural ambassador, fostering a positive and inclusive workplace Inspire a team to embody the Restaurant Associates Venues culture and work with the senior operators on site to continue implementing this. The Ideal Candidate Minimum of 3+ years proven experience in a similar senior/regional role. Proven experience in previous contract catering, hospitality and/or venue management roles. Ideally worked in a similar environment - heritage/culture visitor attraction venue with multiple different food offering operations - grab & go, restaurants, events-based dining such as canapes and bowl food. Strong financial acumen and track record of delivering against budgets Inspirational leader with excellent communication and stakeholder skills Commercially savvy and results-driven, with a focus on continuous improvement along with strong KPI management. Passionate about food, service, and guest experience Confident, client-facing, and calm under pressure Able to balance strategic thinking with operational delivery About Us Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com R/SU Venues Show more Ready to Apply? Apply Now Share Location Wisley, Wisley, GU23 6QB, United Kingdom Job Reference: com R/SU
HAMPSHIRE COUNTY COUNCIL
City Of Westminster, London
Select how often (in days) to receive an alert: Salary range: £37,881 - £48,559 pro-rata per annum (actual salary £30,304 - £38,847 per annum) Salary negotiable depending upon experience Work location: 219 Lisson Grove, London, NW8 8LW Hours per week: 28.8 Contract type: Permanent Vetting requirements: Basic DBS Check Closing date: 1 March 2026 Interview date: 5 March 2026 About Us: THE EXTRAORDINARY STORY OF MOHAMMED'S INSPIRATIONAL JOURNEY As the educational arm of Westminster City Council, Westminster Adult Education Service (WAES) is a world of extraordinary stories. From ESOL, English, Maths and Digital to Accounting, Community Learning, Childcare and Teaching and Languages to the Creative Arts and Culture, WAES's courses offer unparalleled opportunities to grow, develop and acquire new skills. People like Mohammed work to inspire our residents to achieve their goals and enrich their lives through a huge range of stimulating and transformative learning experiences. When he was 16 Mohammed came to London from a small town in the south of France and dived straight into the world of work. Once he'd found his feet and established himself, he decided he wanted to do some volunteering work and give something back to the community that had supported him on his first steps in the big city, so he approached WAES. They offered him a couple of hours a week for a few months, and he enjoyed it so much that when a temporary job in HR became available, he applied for it and was successful. Fast forward a few years, and Mohammed is now working as a Funding and Compliance Manager, full time in the Management Information System department, and using his experience to encourage and inspire a new generation of Westminster citizens. As a member of the Kurdish community, he knows how difficult it can be to develop the skills, learnings and confidence to establish yourself in a new environment and is committed to sharing the story of his amazing journey, using it to illustrate how WAES can be a catalyst for positive growth and change. Mohammed sees potential in everyone he meets, and is dedicated to encouraging people to grasp the opportunities they're offered with both hands. And WAES is at the heart of Westminster's commitment to helping everyone in our diverse communities to achieve their potential and transform their lives. As an Accounting Course Leader with Westminster Adult Education Service (WAES) you can make your own powerful contribution to our communities. The service offers high quality learning, training and qualifications to people across our borough, and when you join us you'll use the Mindful Education platform to deliver learning for Level 2 and 3 courses, monitor your students' engagement and progress, and help to develop course files and the professional pathways curriculum. Providing timely and accurate course information for our self-assessment and development plans, you'll also monitor enrolment, retention, attendance, punctuality and progression, and initiate any necessary interventions. You'll have a wide range of additional responsibilities - these include undertaking the diagnostic assessment of students, identifying individual needs and referring to support colleagues if required, and ensuring that all learners have appropriate individual study plans. We'll also expect you to prepare course outlines, schemes of work and lesson plans, identify the materials and equipment you'll need, teach tutorials, help to plan and schedule exams for Association of Accounting Technicians (AAT) courses, and produce assessments of each learner's work. But your work won't stop there - you'll ensure learners have participated in surveys that gauge their views, take part in the sharing of good practice with other tutors, undertake appropriate training and keep up to date with curriculum developments in your subject area. Committed to complying with all relevant Health & Safety regulations, we'll also expect you to promote equal opportunities policies in the classroom, throughout the syllabus and in all your relationships with our organisation. To be a success in this exciting and empowering role you should have plenty of experience delivering AAT qualifications, knowledge of current AAT assessment processes and practice, the skills to teach in both online and one-to-one environments, and the ability to use Mindful Education or a similar platform to support delivery. It's important that you possess a strong working knowledge of Information and Communication Technology (ICT) to support teaching, learning and assessment in an online and blended environment, and in addition to being a highly collaborative and motivated team worker, you'll be a creative problem solver. It goes without saying that you'll be a superb written and verbal communicator, and when it comes to your own formal education you should have Maths and English GCSEs at Grade 4/C or above, and a recognised teaching qualification (PTLLS as a minimum). We'll also expect you to hold the Level 4 Diploma for Accounting Technicians or NVQ/SVQ Level 4 in Accounting, or a Consultative Committee of Accountancy Bodies qualification. You'll be required to work 28.8 hours per week, and depending on the curriculum, hybrid opportunities may be available. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking theirfirst job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help todeterminethe city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels,representsthe communities we serve. We champion equality, diversity,inclusionand wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward-thinking Council we appreciate that people work indifferent ways, therefore our staffbenefitfrom working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustmentsin order toattend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Feb 27, 2026
Full time
Select how often (in days) to receive an alert: Salary range: £37,881 - £48,559 pro-rata per annum (actual salary £30,304 - £38,847 per annum) Salary negotiable depending upon experience Work location: 219 Lisson Grove, London, NW8 8LW Hours per week: 28.8 Contract type: Permanent Vetting requirements: Basic DBS Check Closing date: 1 March 2026 Interview date: 5 March 2026 About Us: THE EXTRAORDINARY STORY OF MOHAMMED'S INSPIRATIONAL JOURNEY As the educational arm of Westminster City Council, Westminster Adult Education Service (WAES) is a world of extraordinary stories. From ESOL, English, Maths and Digital to Accounting, Community Learning, Childcare and Teaching and Languages to the Creative Arts and Culture, WAES's courses offer unparalleled opportunities to grow, develop and acquire new skills. People like Mohammed work to inspire our residents to achieve their goals and enrich their lives through a huge range of stimulating and transformative learning experiences. When he was 16 Mohammed came to London from a small town in the south of France and dived straight into the world of work. Once he'd found his feet and established himself, he decided he wanted to do some volunteering work and give something back to the community that had supported him on his first steps in the big city, so he approached WAES. They offered him a couple of hours a week for a few months, and he enjoyed it so much that when a temporary job in HR became available, he applied for it and was successful. Fast forward a few years, and Mohammed is now working as a Funding and Compliance Manager, full time in the Management Information System department, and using his experience to encourage and inspire a new generation of Westminster citizens. As a member of the Kurdish community, he knows how difficult it can be to develop the skills, learnings and confidence to establish yourself in a new environment and is committed to sharing the story of his amazing journey, using it to illustrate how WAES can be a catalyst for positive growth and change. Mohammed sees potential in everyone he meets, and is dedicated to encouraging people to grasp the opportunities they're offered with both hands. And WAES is at the heart of Westminster's commitment to helping everyone in our diverse communities to achieve their potential and transform their lives. As an Accounting Course Leader with Westminster Adult Education Service (WAES) you can make your own powerful contribution to our communities. The service offers high quality learning, training and qualifications to people across our borough, and when you join us you'll use the Mindful Education platform to deliver learning for Level 2 and 3 courses, monitor your students' engagement and progress, and help to develop course files and the professional pathways curriculum. Providing timely and accurate course information for our self-assessment and development plans, you'll also monitor enrolment, retention, attendance, punctuality and progression, and initiate any necessary interventions. You'll have a wide range of additional responsibilities - these include undertaking the diagnostic assessment of students, identifying individual needs and referring to support colleagues if required, and ensuring that all learners have appropriate individual study plans. We'll also expect you to prepare course outlines, schemes of work and lesson plans, identify the materials and equipment you'll need, teach tutorials, help to plan and schedule exams for Association of Accounting Technicians (AAT) courses, and produce assessments of each learner's work. But your work won't stop there - you'll ensure learners have participated in surveys that gauge their views, take part in the sharing of good practice with other tutors, undertake appropriate training and keep up to date with curriculum developments in your subject area. Committed to complying with all relevant Health & Safety regulations, we'll also expect you to promote equal opportunities policies in the classroom, throughout the syllabus and in all your relationships with our organisation. To be a success in this exciting and empowering role you should have plenty of experience delivering AAT qualifications, knowledge of current AAT assessment processes and practice, the skills to teach in both online and one-to-one environments, and the ability to use Mindful Education or a similar platform to support delivery. It's important that you possess a strong working knowledge of Information and Communication Technology (ICT) to support teaching, learning and assessment in an online and blended environment, and in addition to being a highly collaborative and motivated team worker, you'll be a creative problem solver. It goes without saying that you'll be a superb written and verbal communicator, and when it comes to your own formal education you should have Maths and English GCSEs at Grade 4/C or above, and a recognised teaching qualification (PTLLS as a minimum). We'll also expect you to hold the Level 4 Diploma for Accounting Technicians or NVQ/SVQ Level 4 in Accounting, or a Consultative Committee of Accountancy Bodies qualification. You'll be required to work 28.8 hours per week, and depending on the curriculum, hybrid opportunities may be available. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking theirfirst job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help todeterminethe city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels,representsthe communities we serve. We champion equality, diversity,inclusionand wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward-thinking Council we appreciate that people work indifferent ways, therefore our staffbenefitfrom working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustmentsin order toattend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Overview Posted Friday 20 February 2026 at 01:00 Expires Monday 9 March 2026 at 00:59 About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Visitor Services Manager, National Waterways Museum Gloucester We're excited to welcome a new Visitor Services Manager at our Wales & South West location. Navigate your future and lock in your career as we keep our canals open and alive. This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities. Role overview The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at the National Waterways Museum, Gloucester. The Visitor Services Manager (VSM) will lead the site team at Gloucester (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The VSM plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally. As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand. A key accountability of the role is managing and reporting on financial performance, delivering on KPI's and leading and motivating teams to deliver income targets whilst effectively managing costs. The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, and representing the site at relevant external meetings as appropriate. Key responsibilities Deliver on financial KPI's working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonal staff and volunteers and ensuring they are trained to carry out their duties efficiently and effectively Own the visitor experience and ensure colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all times Lead on gathering visitor data and analysing customer feedback to ensure necessary actions are taken to improve performance Play a key role in all projects that have an impact upon our visitors and the public About you You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you. Skills & Qualifications Educated to degree level or equivalent Knowledge/experience of customer care and visitor services preferably in a museum context Knowledge / experience of managing staff rotas over two sites Knowledge of heritage and interpretation issues Experience of managing staff and dealing with customers Excellent Communication and interpersonal skills Considerable people management and hands-on team leading experience including managing volunteers Proven experience of planning operations & staffing in a visitor-based attraction Ability to work in partnership with internal and external staff and organisations Experience of managing budgets Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance Able to creatively & innovatively develop solutions to obstacles and challenges Ability to Travel between sites Demonstrate an interest and competency in effective museum management The successful candidate will require a DBS check Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. Navigate your future and lock in your career as we keep our canals open and alive.
Feb 27, 2026
Full time
Overview Posted Friday 20 February 2026 at 01:00 Expires Monday 9 March 2026 at 00:59 About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Visitor Services Manager, National Waterways Museum Gloucester We're excited to welcome a new Visitor Services Manager at our Wales & South West location. Navigate your future and lock in your career as we keep our canals open and alive. This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities. Role overview The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at the National Waterways Museum, Gloucester. The Visitor Services Manager (VSM) will lead the site team at Gloucester (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The VSM plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally. As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand. A key accountability of the role is managing and reporting on financial performance, delivering on KPI's and leading and motivating teams to deliver income targets whilst effectively managing costs. The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, and representing the site at relevant external meetings as appropriate. Key responsibilities Deliver on financial KPI's working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonal staff and volunteers and ensuring they are trained to carry out their duties efficiently and effectively Own the visitor experience and ensure colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all times Lead on gathering visitor data and analysing customer feedback to ensure necessary actions are taken to improve performance Play a key role in all projects that have an impact upon our visitors and the public About you You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you. Skills & Qualifications Educated to degree level or equivalent Knowledge/experience of customer care and visitor services preferably in a museum context Knowledge / experience of managing staff rotas over two sites Knowledge of heritage and interpretation issues Experience of managing staff and dealing with customers Excellent Communication and interpersonal skills Considerable people management and hands-on team leading experience including managing volunteers Proven experience of planning operations & staffing in a visitor-based attraction Ability to work in partnership with internal and external staff and organisations Experience of managing budgets Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance Able to creatively & innovatively develop solutions to obstacles and challenges Ability to Travel between sites Demonstrate an interest and competency in effective museum management The successful candidate will require a DBS check Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. Navigate your future and lock in your career as we keep our canals open and alive.
National Trust for Places of Historic Interest or Natural Beauty
Cheltenham, Gloucestershire
An organization focused on heritage preservation is hiring a Collections and House Manager in Cheltenham. The successful candidate will ensure operational efficiency, oversee the care of collections, and manage visitor experiences. Responsibilities include leading teams, achieving high standards in conservation, and engaging with diverse audiences. The role offers a substantial pension scheme, free entry to National Trust locations, and various employee perks, including holiday allowances of up to 32 days.
Feb 27, 2026
Full time
An organization focused on heritage preservation is hiring a Collections and House Manager in Cheltenham. The successful candidate will ensure operational efficiency, oversee the care of collections, and manage visitor experiences. Responsibilities include leading teams, achieving high standards in conservation, and engaging with diverse audiences. The role offers a substantial pension scheme, free entry to National Trust locations, and various employee perks, including holiday allowances of up to 32 days.
National Trust for Places of Historic Interest or Natural Beauty
Cheltenham, Gloucestershire
We're looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager in the Cotswolds. What it's like to work here The teams in the Cotswolds are a collaborative team with a large group of areas across the area, most of which are outdoors. The property group includes multiple offices to work on and your colleagues will be based at different places Lodge Park is a unique 17th century deer coursing grandstand, occasionally open to the public and housing a fine collection of historic family furniture and paintings. The Sherborne collection store holds further family belongings as well as a significant assemblage of archaeology. Across the wider portfolio buildings and outdoor sites are home to small collections of furniture, building fabric, archaeology and literature which need your care. What you'll be doing You'll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll lead on, and be responsible for, the delivery of the care for the collections across our properties, support the opening of Lodge Park, the care and management of our collections store, manage and support research requests, provide a consistently excellent experience for visitors and achieve outstanding standards in conservation, presentation and compliance. Leading by example, you'll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You will be based on site in one of our many beautiful offices, favouring Sherborne & Lodge Park as your base, with occasional weekend working. You'll have overall responsibility for house and collections care volunteers, developing their skills and providing an indoor volunteering experience for them that's as flexible and inclusive as possible. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experienced in caring for collections, compliance in processes and supporting their long-term preservation skilled in managing day-to-day operations and keeping an eye on budgets strategic in your thinking, with a focus on continuous improvement and planning ahead committed to creating memorable visitor experiences and engaging diverse audiences, with confidence and experience of duty managing open days confident leading teams and supporting people to do their best work Criteria for all other applicants: experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access keen to promote inclusivity and diversity in the interpretation and presentation of history someone who can remain resilient and positive while managing colleagues, changes and challenges able to build strong and effective working relationships with diverse people experienced in managing people and achieving goals through others confident and experienced in duty managing a property on open days The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place Sherborne Park, Sherborne, Cheltenham, GL54 3DW Documents Collections & House Manager - Grade 7 - Jan 2023.pdf Requirements Compliance.Eligibility to Work in the UK Additional information Closing Date: 01 March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. EqualOpportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Feb 27, 2026
Full time
We're looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager in the Cotswolds. What it's like to work here The teams in the Cotswolds are a collaborative team with a large group of areas across the area, most of which are outdoors. The property group includes multiple offices to work on and your colleagues will be based at different places Lodge Park is a unique 17th century deer coursing grandstand, occasionally open to the public and housing a fine collection of historic family furniture and paintings. The Sherborne collection store holds further family belongings as well as a significant assemblage of archaeology. Across the wider portfolio buildings and outdoor sites are home to small collections of furniture, building fabric, archaeology and literature which need your care. What you'll be doing You'll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll lead on, and be responsible for, the delivery of the care for the collections across our properties, support the opening of Lodge Park, the care and management of our collections store, manage and support research requests, provide a consistently excellent experience for visitors and achieve outstanding standards in conservation, presentation and compliance. Leading by example, you'll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You will be based on site in one of our many beautiful offices, favouring Sherborne & Lodge Park as your base, with occasional weekend working. You'll have overall responsibility for house and collections care volunteers, developing their skills and providing an indoor volunteering experience for them that's as flexible and inclusive as possible. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experienced in caring for collections, compliance in processes and supporting their long-term preservation skilled in managing day-to-day operations and keeping an eye on budgets strategic in your thinking, with a focus on continuous improvement and planning ahead committed to creating memorable visitor experiences and engaging diverse audiences, with confidence and experience of duty managing open days confident leading teams and supporting people to do their best work Criteria for all other applicants: experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access keen to promote inclusivity and diversity in the interpretation and presentation of history someone who can remain resilient and positive while managing colleagues, changes and challenges able to build strong and effective working relationships with diverse people experienced in managing people and achieving goals through others confident and experienced in duty managing a property on open days The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. National Trust place Sherborne Park, Sherborne, Cheltenham, GL54 3DW Documents Collections & House Manager - Grade 7 - Jan 2023.pdf Requirements Compliance.Eligibility to Work in the UK Additional information Closing Date: 01 March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. EqualOpportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
HAMPSHIRE COUNTY COUNCIL
City Of Westminster, London
Select how often (in days) to receive an alert: Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Permanent Closing date: 4 March 2026 About Us: The extraordinary story of the power of empowerment. Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others. The Role: As Principal Officer, you too can make a powerful contribution. Delivering Westminster's Property Licensing schemes including the new selective licensing scheme in one of the largest private rented sectors in the UK. First, a little history. In 2021, Westminster launched a borough wide additional HMO licensing scheme that improved housing conditions across houses in multiple occupation. Building on that success, the Council launched selective licensing on the 24th of November 2025 to tackle poor housing standards and anti social behaviour in the wider private rented sector. Selective licensing has been introduced in 15 of 18 of Westminster's wards covering an estimated 44,000 private rented properties. You'll be joining us at the start of this journey, helping to improve management standards in the city's private rented sector. You will play an essential role in delivering Westminster's Property Licensing schemes. You will support the team, overseeing licence support processes, ensuring consistency, accuracy and compliance with legislation by leading the Quality Assurance (QA) function. You will provide high-level technical advice and guidance on licensing to the team, acting as the subject matter expert and point of contact for complex licensing enquiries. You will have line management responsibility for 3 Senior Licensing Support Officers, managing their performance, supporting their development through regular one-to-ones, and providing pastoral support. You will assist managers in monitoring performance, writing reports and producing data on Selective Licensing including financial reporting. You will support other teams in enforcing property licensing, through preparing evidence packs and intelligence to support investigations. You will also support the service in ensuring debt owed from the service of enforcement notices is accounted for and recovered. We'll look to you to guide the team, shape policy and drive strategy. You'll contribute to continuous improvement of systems, procedures and customer experience. Providing guidance, training and supervision to licensing support staff. Westminster celebrates diversity, you'll help to embed Westminster values, fostering a culturally competent, inclusive, workforce that identifies with our community and consistently models positive values and behaviours. Please refer to the Job Description and Environmental Health Jobs Westminster for more information. We are seeking an experienced Principal Officer for the Licensing Support team to provide high-level operational, technical and administrative support. We are particularly interested in candidates with recent Private Rented Sector Licensing Experience, with a formal qualification in environmental health/housing or demonstrable relevant experience. You will play a central role in delivering Westminster's Selective Licensing and HMO Licensing Schemes. You will have a strong understanding of applying relevant legislation and regulations, as well as being comfortable explaining and applying both. As the expert in your discipline, you'll advice and guide colleagues, partners and external stakeholders on complex issues and help others to develop their knowledge and expertise. Knowledge and Experience of Private Rented Sector legislation and regulation such as the Housing Act 2004 is highly beneficial. An exceptional communicator, you're able to build productive partnerships and working relationships. You're adept at providing high level, professional/technical advice to colleagues, partners and stakeholders to contribute to the delivery of selective, additional and mandatory HMO licensing. This is paired with strong customer service skills and experience of delivering for residents at a high level. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. Westminster City Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Feb 25, 2026
Full time
Select how often (in days) to receive an alert: Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Permanent Closing date: 4 March 2026 About Us: The extraordinary story of the power of empowerment. Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others. The Role: As Principal Officer, you too can make a powerful contribution. Delivering Westminster's Property Licensing schemes including the new selective licensing scheme in one of the largest private rented sectors in the UK. First, a little history. In 2021, Westminster launched a borough wide additional HMO licensing scheme that improved housing conditions across houses in multiple occupation. Building on that success, the Council launched selective licensing on the 24th of November 2025 to tackle poor housing standards and anti social behaviour in the wider private rented sector. Selective licensing has been introduced in 15 of 18 of Westminster's wards covering an estimated 44,000 private rented properties. You'll be joining us at the start of this journey, helping to improve management standards in the city's private rented sector. You will play an essential role in delivering Westminster's Property Licensing schemes. You will support the team, overseeing licence support processes, ensuring consistency, accuracy and compliance with legislation by leading the Quality Assurance (QA) function. You will provide high-level technical advice and guidance on licensing to the team, acting as the subject matter expert and point of contact for complex licensing enquiries. You will have line management responsibility for 3 Senior Licensing Support Officers, managing their performance, supporting their development through regular one-to-ones, and providing pastoral support. You will assist managers in monitoring performance, writing reports and producing data on Selective Licensing including financial reporting. You will support other teams in enforcing property licensing, through preparing evidence packs and intelligence to support investigations. You will also support the service in ensuring debt owed from the service of enforcement notices is accounted for and recovered. We'll look to you to guide the team, shape policy and drive strategy. You'll contribute to continuous improvement of systems, procedures and customer experience. Providing guidance, training and supervision to licensing support staff. Westminster celebrates diversity, you'll help to embed Westminster values, fostering a culturally competent, inclusive, workforce that identifies with our community and consistently models positive values and behaviours. Please refer to the Job Description and Environmental Health Jobs Westminster for more information. We are seeking an experienced Principal Officer for the Licensing Support team to provide high-level operational, technical and administrative support. We are particularly interested in candidates with recent Private Rented Sector Licensing Experience, with a formal qualification in environmental health/housing or demonstrable relevant experience. You will play a central role in delivering Westminster's Selective Licensing and HMO Licensing Schemes. You will have a strong understanding of applying relevant legislation and regulations, as well as being comfortable explaining and applying both. As the expert in your discipline, you'll advice and guide colleagues, partners and external stakeholders on complex issues and help others to develop their knowledge and expertise. Knowledge and Experience of Private Rented Sector legislation and regulation such as the Housing Act 2004 is highly beneficial. An exceptional communicator, you're able to build productive partnerships and working relationships. You're adept at providing high level, professional/technical advice to colleagues, partners and stakeholders to contribute to the delivery of selective, additional and mandatory HMO licensing. This is paired with strong customer service skills and experience of delivering for residents at a high level. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. Westminster City Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
A key role within the Financial Planning & Performance team, you will support Kew's mission as part of the team providing a high performing business partnering service that provides up to date, relevant information to the organisation enabling effective decision-making by senior leadership, the Executive Board and Trustees. You will perform month end process, including regular journals, the production of monthly cost centre reports for budget holders and the review of variances. You will also support the budgeting and forecasting process, as well as providing ongoing support to budget holders in reviewing their accounts. You will have experience as a management accountant, including journals and accruals, forecasting, budgeting and variance analysis. You will be either part-qualified or keen to work towards qualification, with experience in the not for profit or commercial sectors. You will have experience of analysing and monitoring financial information, and good written and verbal communication skills with the ability to relay financial information effectively to non-financial colleagues. You will also have strong attention to detail, a high level of accuracy and confident use of computer packages. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £39,243 per annum Band D Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Feb 24, 2026
Full time
A key role within the Financial Planning & Performance team, you will support Kew's mission as part of the team providing a high performing business partnering service that provides up to date, relevant information to the organisation enabling effective decision-making by senior leadership, the Executive Board and Trustees. You will perform month end process, including regular journals, the production of monthly cost centre reports for budget holders and the review of variances. You will also support the budgeting and forecasting process, as well as providing ongoing support to budget holders in reviewing their accounts. You will have experience as a management accountant, including journals and accruals, forecasting, budgeting and variance analysis. You will be either part-qualified or keen to work towards qualification, with experience in the not for profit or commercial sectors. You will have experience of analysing and monitoring financial information, and good written and verbal communication skills with the ability to relay financial information effectively to non-financial colleagues. You will also have strong attention to detail, a high level of accuracy and confident use of computer packages. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £39,243 per annum Band D Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
ROYAL BOTANIC GARDENS/KEW GARDENS
Haywards Heath, Sussex
In the UK and globally, the value of biodiversity is increasingly important in human lives and livelihoods. RBG Kew's scientific mission as a world-leading biodiversity institute is to stop biodiversity loss and develop nature-based solutions to societal challenges through its science strategy . Nature Unlocked is a Kew's UK focused interdisciplinary conservation research programme based at Kew Wakehurst. The programme brings together Kew scientists with academic and industry partners to address the challenges of climate change and biodiversity loss in the UK. Working within Wakehurst's diverse, multi-habitat landscape, the programme uses a living laboratory approach to co-design and test innovative scientific solutions. Central to this is the Wakehurst Ecosystem Observatory, a long-term environmental monitoring network that enables the development and scaling of new methods and evidence on ecosystem services and ecological change over time. The team are also working with external partners to scale-up the approach developed at Wakehurst. Alongside research, Nature Unlocked actively engages visitors, members, policy makers, and land managers, translating science into practice to support nature recovery and climate resilience. Building on a successful pilot phase, Nature Unlocked has recently launched a new strategy to embed science in the Wakehurst landscape and within the organisation more generally, and to build impactful partnerships to scale methods, protocols and evidence to regional and UK landscapes. This role will lead on building impactful external partnerships, in particular with government, as well as industry, communities and academia, to ensure scientific evidence translates into practice. This is an exciting time to be joining Kew, with an upcoming Science Strategy refresh and ambitious targets for Sustainability and Landscape Succession Planning considering climate change and biodiversity loss. This role will play a central role in connecting Kew science with UK policy and corporate practice. Based at Kew Wakehurst, the role requires strong knowledge of UK environment policy, particularly addressing biodiversity loss, climate change, nature recovery and land use. The postholder will also translate scientific evidence into clear, compelling messages for government, industry and other external partners. The successful candidate will bring excellent relationship-building skills, confidence engaging senior stakeholders, and experience working across organisational boundaries. They will be a strategic thinker with strong written and verbal communication skills, capable of representing Nature Unlocked at high-profile events, supporting senior visits, and contributing to collaborative funding proposals. The role also requires initiative, sound judgement, and the ability to work autonomously while aligning activity with Kew's wider science and corporate priorities. Interviews are due to take place on 23 March. This role is based at Wakehurst with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £39,243 - £40,197 per annum (pro rata), depending on skills and experience Band D Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Feb 24, 2026
Full time
In the UK and globally, the value of biodiversity is increasingly important in human lives and livelihoods. RBG Kew's scientific mission as a world-leading biodiversity institute is to stop biodiversity loss and develop nature-based solutions to societal challenges through its science strategy . Nature Unlocked is a Kew's UK focused interdisciplinary conservation research programme based at Kew Wakehurst. The programme brings together Kew scientists with academic and industry partners to address the challenges of climate change and biodiversity loss in the UK. Working within Wakehurst's diverse, multi-habitat landscape, the programme uses a living laboratory approach to co-design and test innovative scientific solutions. Central to this is the Wakehurst Ecosystem Observatory, a long-term environmental monitoring network that enables the development and scaling of new methods and evidence on ecosystem services and ecological change over time. The team are also working with external partners to scale-up the approach developed at Wakehurst. Alongside research, Nature Unlocked actively engages visitors, members, policy makers, and land managers, translating science into practice to support nature recovery and climate resilience. Building on a successful pilot phase, Nature Unlocked has recently launched a new strategy to embed science in the Wakehurst landscape and within the organisation more generally, and to build impactful partnerships to scale methods, protocols and evidence to regional and UK landscapes. This role will lead on building impactful external partnerships, in particular with government, as well as industry, communities and academia, to ensure scientific evidence translates into practice. This is an exciting time to be joining Kew, with an upcoming Science Strategy refresh and ambitious targets for Sustainability and Landscape Succession Planning considering climate change and biodiversity loss. This role will play a central role in connecting Kew science with UK policy and corporate practice. Based at Kew Wakehurst, the role requires strong knowledge of UK environment policy, particularly addressing biodiversity loss, climate change, nature recovery and land use. The postholder will also translate scientific evidence into clear, compelling messages for government, industry and other external partners. The successful candidate will bring excellent relationship-building skills, confidence engaging senior stakeholders, and experience working across organisational boundaries. They will be a strategic thinker with strong written and verbal communication skills, capable of representing Nature Unlocked at high-profile events, supporting senior visits, and contributing to collaborative funding proposals. The role also requires initiative, sound judgement, and the ability to work autonomously while aligning activity with Kew's wider science and corporate priorities. Interviews are due to take place on 23 March. This role is based at Wakehurst with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £39,243 - £40,197 per annum (pro rata), depending on skills and experience Band D Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
If you have experience managing operations and are passionate about sharing heritage, nature and beauty through inclusive, engaging experiences, we'd love to hear from you. We're looking for a motivated, people-focused leader to guide staff and volunteers in delivering high-quality visitor operations across the Flatford and North Essex properties. This is a varied role offering the opportunity to make a meaningful difference to how people experience our places. What it's like to work here You'll lead teams working across a diverse cluster of properties, supported by portfolio colleagues, volunteers and specialist teams. Managing multiple sites brings variety and challenge, and you'll be supported to work in ways that help you and your team thrive. We're committed to creating places that are welcoming, inclusive and supportive for everyone who visits, works or volunteers with us. You'll help foster a positive, inclusive culture where people feel valued and able to do their best work. As public transport options between some sites are limited, we welcome conversations about travel and any support or adjustments that might help. Each property has its own distinct character and stories to share. Flatford lies in the heart of the Dedham Vale and inspired many of John Constable's most famous works. Paycockes explores the wealth of East Anglia's 16th-century cloth trade. Grange Barn, one of Europe's oldest timber-framed buildings, reflects the legacy of Coggeshall Abbey, while Bourne Mill is a historic landmark at the heart of Colchester. Across the portfolio, we're committed to increasing access to nature, beauty and history for as wide and diverse an audience as possible. What you'll be doing You'll lead the day-to-day operations of the Flatford and North Essex cluster, including Flatford, Paycockes, Grange Barn and Bourne Mill, ensuring our places are welcoming, inclusive, safe and well run. You'll line manage on-site teams covering Visitor Experience and Welcome, as well as Conservation teams working with gardens and collections. Working with colleagues across Countryside, Commercial, Facilities and Business Services, and Participation & Engagement, you'll deliver positive visitor experiences while maintaining strong health and safety and operational standards. As a member of the Essex Portfolio Leadership Team, you'll work with the General Manager and colleagues to contribute to estate-wide strategy, long-term planning and financial sustainability. You'll also help shape how our places respond to change, including evolving visitor needs, conservation priorities, climate adaptation and access. Partnership working will be an important part of the role, including representing the organisation at external meetings and building strong relationships with partners and stakeholders. Some weekend and bank holiday working is required. We're happy to discuss working patterns that support individual needs. Who we're looking for We'd love to hear from you if you're: practised and confident in managing fast-paced operations an inspiring leader and manager of people, adept at leading diverse professional teams a skilled collaborator and communicator, comfortable with taking decisions aware of the importance of excellent service, growing support for an important cause and high standards of presentation up to date with health and safety, compliance and emergency procedures familiar with business planning, growing income and managing budgets committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience managing day-to-day operations in a busy environment. ability to lead and support a team effectively. strong communication skills and confidence in making decisions. awareness of health and safety requirements and compliance processes. basic understanding of budgeting and financial management. commitment to creating inclusive experiences for everyone, with some practical knowledge of accessibility. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Feb 24, 2026
Full time
If you have experience managing operations and are passionate about sharing heritage, nature and beauty through inclusive, engaging experiences, we'd love to hear from you. We're looking for a motivated, people-focused leader to guide staff and volunteers in delivering high-quality visitor operations across the Flatford and North Essex properties. This is a varied role offering the opportunity to make a meaningful difference to how people experience our places. What it's like to work here You'll lead teams working across a diverse cluster of properties, supported by portfolio colleagues, volunteers and specialist teams. Managing multiple sites brings variety and challenge, and you'll be supported to work in ways that help you and your team thrive. We're committed to creating places that are welcoming, inclusive and supportive for everyone who visits, works or volunteers with us. You'll help foster a positive, inclusive culture where people feel valued and able to do their best work. As public transport options between some sites are limited, we welcome conversations about travel and any support or adjustments that might help. Each property has its own distinct character and stories to share. Flatford lies in the heart of the Dedham Vale and inspired many of John Constable's most famous works. Paycockes explores the wealth of East Anglia's 16th-century cloth trade. Grange Barn, one of Europe's oldest timber-framed buildings, reflects the legacy of Coggeshall Abbey, while Bourne Mill is a historic landmark at the heart of Colchester. Across the portfolio, we're committed to increasing access to nature, beauty and history for as wide and diverse an audience as possible. What you'll be doing You'll lead the day-to-day operations of the Flatford and North Essex cluster, including Flatford, Paycockes, Grange Barn and Bourne Mill, ensuring our places are welcoming, inclusive, safe and well run. You'll line manage on-site teams covering Visitor Experience and Welcome, as well as Conservation teams working with gardens and collections. Working with colleagues across Countryside, Commercial, Facilities and Business Services, and Participation & Engagement, you'll deliver positive visitor experiences while maintaining strong health and safety and operational standards. As a member of the Essex Portfolio Leadership Team, you'll work with the General Manager and colleagues to contribute to estate-wide strategy, long-term planning and financial sustainability. You'll also help shape how our places respond to change, including evolving visitor needs, conservation priorities, climate adaptation and access. Partnership working will be an important part of the role, including representing the organisation at external meetings and building strong relationships with partners and stakeholders. Some weekend and bank holiday working is required. We're happy to discuss working patterns that support individual needs. Who we're looking for We'd love to hear from you if you're: practised and confident in managing fast-paced operations an inspiring leader and manager of people, adept at leading diverse professional teams a skilled collaborator and communicator, comfortable with taking decisions aware of the importance of excellent service, growing support for an important cause and high standards of presentation up to date with health and safety, compliance and emergency procedures familiar with business planning, growing income and managing budgets committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience managing day-to-day operations in a busy environment. ability to lead and support a team effectively. strong communication skills and confidence in making decisions. awareness of health and safety requirements and compliance processes. basic understanding of budgeting and financial management. commitment to creating inclusive experiences for everyone, with some practical knowledge of accessibility. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
A leading cultural organization is seeking a General Manager to oversee the Milestones Museum in Basingstoke. The role involves delivering exceptional visitor experiences and operational excellence while managing financial performance. Candidates should have substantial experience in customer-facing operations and leading high-performing teams. Benefits include generous annual leave, pension contributions, and professional development opportunities.
Feb 20, 2026
Full time
A leading cultural organization is seeking a General Manager to oversee the Milestones Museum in Basingstoke. The role involves delivering exceptional visitor experiences and operational excellence while managing financial performance. Candidates should have substantial experience in customer-facing operations and leading high-performing teams. Benefits include generous annual leave, pension contributions, and professional development opportunities.
Job Title: General Manager Level: 2B Salary: £42,000.00 - £48,000.00 per annum depending on skill and experience Location: Milestones Museum, Basingstoke, with travel to other HCT venues countywide as required Hours: 37 hours per week Type of Contract: Permanent Referral Category: A Job Description: General Manager, Milestones Museum and Basing House Do you have the vision and leadership to inspire teams and deliver outstanding visitor experiences at one of Hampshire's flagship cultural venues? As General Manager, you'll lead the delivery of exceptional visitor experiences and operational excellence across our flagship venue and a satellite heritage site. You'll drive commercial and financial performance, motivate and develop high performing teams, and work collaboratively with colleagues across multiple departments, including central teams, to achieve ambitious KPIs. Reporting to the Head of Venue Operations, this is a key leadership role supporting Hampshire Cultural Trust's 2030 strategy. A bit about you You'll bring substantial experience of managing a large, multidisciplinary venue or a portfolio of venues within customer facing operations. You have a strong track record of leading high performing operational teams to deliver engaging programmes for diverse audiences, events and commercial hires. Commercially astute and financially confident, you are experienced in budget management and P&L accountability. You are also a clear and credible communicator who builds strong, productive relationships with a wide range of stakeholders. Who we are At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff. We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment. The benefits of working for us 25 days annual leave + bank holidays (pro-rated for part time working) 7.5% Employer pension contributions Generous occupational maternity, adoption and paternity pay Enhanced occupational sick pay Emergency leave scheme Life assurance scheme (x3 annual salary) Industry leading Employee Assistance Programme Interest-free Season ticket loans and travel loans from first day of employment Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.) Access to same day GP appointments for employees and their immediate family Access to free eye tests and vouchers towards glasses for VDU use Free flu vaccination vouchers Cycle to Work Scheme Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost) Opportunities to learn, develop and progress Free tea and coffee in all our venues Team Card - Free access to our fee paying venues and discounts across café and retail. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. Closing date for applications: 15 March 2026 To find out more about us visit our website and
Feb 20, 2026
Full time
Job Title: General Manager Level: 2B Salary: £42,000.00 - £48,000.00 per annum depending on skill and experience Location: Milestones Museum, Basingstoke, with travel to other HCT venues countywide as required Hours: 37 hours per week Type of Contract: Permanent Referral Category: A Job Description: General Manager, Milestones Museum and Basing House Do you have the vision and leadership to inspire teams and deliver outstanding visitor experiences at one of Hampshire's flagship cultural venues? As General Manager, you'll lead the delivery of exceptional visitor experiences and operational excellence across our flagship venue and a satellite heritage site. You'll drive commercial and financial performance, motivate and develop high performing teams, and work collaboratively with colleagues across multiple departments, including central teams, to achieve ambitious KPIs. Reporting to the Head of Venue Operations, this is a key leadership role supporting Hampshire Cultural Trust's 2030 strategy. A bit about you You'll bring substantial experience of managing a large, multidisciplinary venue or a portfolio of venues within customer facing operations. You have a strong track record of leading high performing operational teams to deliver engaging programmes for diverse audiences, events and commercial hires. Commercially astute and financially confident, you are experienced in budget management and P&L accountability. You are also a clear and credible communicator who builds strong, productive relationships with a wide range of stakeholders. Who we are At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff. We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment. The benefits of working for us 25 days annual leave + bank holidays (pro-rated for part time working) 7.5% Employer pension contributions Generous occupational maternity, adoption and paternity pay Enhanced occupational sick pay Emergency leave scheme Life assurance scheme (x3 annual salary) Industry leading Employee Assistance Programme Interest-free Season ticket loans and travel loans from first day of employment Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.) Access to same day GP appointments for employees and their immediate family Access to free eye tests and vouchers towards glasses for VDU use Free flu vaccination vouchers Cycle to Work Scheme Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost) Opportunities to learn, develop and progress Free tea and coffee in all our venues Team Card - Free access to our fee paying venues and discounts across café and retail. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. Closing date for applications: 15 March 2026 To find out more about us visit our website and
Join us at the Royal Botanic Gardens, Kew to secure new strategic corporate partnerships which supercharge our Science, Conservation and Education mission. You will identify, cultivate, and secure high-value corporate partnerships that generate vital income and expand Kew's global reach and impact. This is a unique opportunity to combine your experience of corporate fundraising or commercial partnerships with a passion for science and nature. As our Corporate Partnerships Manager - New Partnership Development , you will take ownership of a diverse portfolio of corporate prospects, building strong relationships and securing high-value, multi-year partnerships. You will lead all stages of partnership development, from prospecting and developing tailored cultivation strategies to creating compelling proposals and negotiating agreements. You will also manage a handful of existing partnerships, ensuring delivery of benefits, reporting, and recognition. We are looking for a proactive, solution-focused approach, balancing multiple priorities with energy, resilience, and collaboration. The ideal candidate will have significant experience in corporate fundraising or commercial partnerships, with a proven record of securing six-figure+ agreements and managing large portfolios. You will bring strong interpersonal, communication, and negotiation skills, along with the credibility to engage senior stakeholders effectively. With precision, pace, and passion, you'll build powerful global partnerships that unlock the power of plants & fungi for a thriving planet. First round interviews will be held on 11/12 March over Microsoft Teams and Second round interviews held in person on 16/17 March. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £40,000 - £43,000 per annum, depending on skills and experience Development Grade Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Feb 20, 2026
Full time
Join us at the Royal Botanic Gardens, Kew to secure new strategic corporate partnerships which supercharge our Science, Conservation and Education mission. You will identify, cultivate, and secure high-value corporate partnerships that generate vital income and expand Kew's global reach and impact. This is a unique opportunity to combine your experience of corporate fundraising or commercial partnerships with a passion for science and nature. As our Corporate Partnerships Manager - New Partnership Development , you will take ownership of a diverse portfolio of corporate prospects, building strong relationships and securing high-value, multi-year partnerships. You will lead all stages of partnership development, from prospecting and developing tailored cultivation strategies to creating compelling proposals and negotiating agreements. You will also manage a handful of existing partnerships, ensuring delivery of benefits, reporting, and recognition. We are looking for a proactive, solution-focused approach, balancing multiple priorities with energy, resilience, and collaboration. The ideal candidate will have significant experience in corporate fundraising or commercial partnerships, with a proven record of securing six-figure+ agreements and managing large portfolios. You will bring strong interpersonal, communication, and negotiation skills, along with the credibility to engage senior stakeholders effectively. With precision, pace, and passion, you'll build powerful global partnerships that unlock the power of plants & fungi for a thriving planet. First round interviews will be held on 11/12 March over Microsoft Teams and Second round interviews held in person on 16/17 March. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £40,000 - £43,000 per annum, depending on skills and experience Development Grade Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job". We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Join us as a Strategic Account Manager in our dynamic Corporate Partnerships team, to lead on stewarding and growing a portfolio of high-value corporate partnerships. You will expertly manage corporate donors, sponsors, and corporate members, ensuring partnerships deliver impact and maximise income to support Kew's Science, Conservation, and Education mission. This is a hands-on, strategic role where your expertise in relationship management, fundraising, and partnership growth will directly contribute to Kew's global impact. You will deliver gold-standard account management of a diverse portfolio, ensuring partnerships meet agreed objectives, while driving renewals, income growth, and long-term engagement. The role involves developing strategic account plans, coordinating with colleagues across Kew to deliver partnership benefits and deepening engagement to maximise the value of each partnership. You will also lead the delivery and growth of Kew's Corporate Membership programme, ensuring partners experience meaningful, high-quality engagement with Kew. The ideal candidate will have significant experience managing six-figure+ corporate partnerships, with a proven track record in stewardship, renewal, and securing multi-year agreements. You will possess strong organisational, communication, and relationship-building skills, with the credibility to influence senior corporate stakeholders and internal colleagues alike. Attention to detail, financial acumen, and the ability to manage multiple projects simultaneously are essential. A strong grasp of corporate drivers and a genuine interest in Kew's mission will ensure you thrive in this high-impact role. First round interviews will be held on 11/12 March over Microsoft Teams and Second round interviews held in person on 16/17 March. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Feb 20, 2026
Full time
Join us as a Strategic Account Manager in our dynamic Corporate Partnerships team, to lead on stewarding and growing a portfolio of high-value corporate partnerships. You will expertly manage corporate donors, sponsors, and corporate members, ensuring partnerships deliver impact and maximise income to support Kew's Science, Conservation, and Education mission. This is a hands-on, strategic role where your expertise in relationship management, fundraising, and partnership growth will directly contribute to Kew's global impact. You will deliver gold-standard account management of a diverse portfolio, ensuring partnerships meet agreed objectives, while driving renewals, income growth, and long-term engagement. The role involves developing strategic account plans, coordinating with colleagues across Kew to deliver partnership benefits and deepening engagement to maximise the value of each partnership. You will also lead the delivery and growth of Kew's Corporate Membership programme, ensuring partners experience meaningful, high-quality engagement with Kew. The ideal candidate will have significant experience managing six-figure+ corporate partnerships, with a proven track record in stewardship, renewal, and securing multi-year agreements. You will possess strong organisational, communication, and relationship-building skills, with the credibility to influence senior corporate stakeholders and internal colleagues alike. Attention to detail, financial acumen, and the ability to manage multiple projects simultaneously are essential. A strong grasp of corporate drivers and a genuine interest in Kew's mission will ensure you thrive in this high-impact role. First round interviews will be held on 11/12 March over Microsoft Teams and Second round interviews held in person on 16/17 March. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
ROYAL BOTANIC GARDENS/KEW GARDENS
Haywards Heath, Sussex
Working alongside a tight knit team across Wakehurst and Kew Gardens, you will play a pivotal part in driving membership growth at Kew Wakehurst. In this part time role, you will be responsible for delivering creative marketing and member engagement across all earned and own marketing channels and be expected to deliver end-to-end marketing that is data-informed and aligned to our brand and story-telling. This is an exciting time to join Wakehurst - as Kew's wild botanic garden and living laboratory, set in the heart of Sussex and home to the world's largest wild seed bank - we use the science and wonder of plants and fungi to create lasting solutions for nature, climate change, communities and livelihoods with a bold mission to create a thriving planet for all, powered by plants and fungi. You will be a self-motivated marketer with experience delivering B2C membership campaigns in busy environments, able to prioritise workloads and collaborate with teams, agencies and stakeholders. Strong IT, digital marketing, copywriting, reporting, budget management and CRM insight skills are essential, alongside attention to detail and working within brand guidelines. Experience in tourism, leisure, charity or arts sectors is desirable, as is an interest in Royal Botanic Gardens, Kew and its mission, engaging diverse audiences through data-led marketing. This role is based at Wakehurst with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Feb 20, 2026
Full time
Working alongside a tight knit team across Wakehurst and Kew Gardens, you will play a pivotal part in driving membership growth at Kew Wakehurst. In this part time role, you will be responsible for delivering creative marketing and member engagement across all earned and own marketing channels and be expected to deliver end-to-end marketing that is data-informed and aligned to our brand and story-telling. This is an exciting time to join Wakehurst - as Kew's wild botanic garden and living laboratory, set in the heart of Sussex and home to the world's largest wild seed bank - we use the science and wonder of plants and fungi to create lasting solutions for nature, climate change, communities and livelihoods with a bold mission to create a thriving planet for all, powered by plants and fungi. You will be a self-motivated marketer with experience delivering B2C membership campaigns in busy environments, able to prioritise workloads and collaborate with teams, agencies and stakeholders. Strong IT, digital marketing, copywriting, reporting, budget management and CRM insight skills are essential, alongside attention to detail and working within brand guidelines. Experience in tourism, leisure, charity or arts sectors is desirable, as is an interest in Royal Botanic Gardens, Kew and its mission, engaging diverse audiences through data-led marketing. This role is based at Wakehurst with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
