Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward thinkers, future makers, and leap takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start ups, scale ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with This role is part of HSBC Innovation Banking UK's Card Product Management Team. As a Card Product Manager ('VP II') you will report to our Head of Payments, FX & Card Product Management, supporting the daily end to end management of Card products i.e. Debit, Corporate & Virtual Cards. There will also be scope to support both Payments and FX Products as part of the wider team. The Cards Product Management team sits within HSBC Innovation Banking UK's Commercial Organisation. The Commercial Organisation includes the Innovation Markets Team, Treasury and Trade Solutions ("TTS") Team, Proposition, Pricing & Enablement ("PPE") Team, Marketing Team, Client Experience Team, Product Management Teams and Corporate Communications Team. What you can expect to be doing Product Strategy and Performance Develop and execute product vision, strategy, and multi year roadmap for the commercial card portfolio, aligned with business objectives. Contribute to product strategy by proactively conducting market research, competitive analysis, and client feedback sessions to identify areas for improvement, assessing their impact and feasibility and prioritising initiatives based on data and alignment with wider business objectives. Anticipate evolving customer needs and emerging trends, leveraging strategic foresight to prepare for future challenges or opportunities proactively and drive product enhancements to maintain a competitive edge within the Innovation sector. Leverage MI to drive strategic decisions, while continuously identifying opportunities to enhance MI capabilities and develop new metrics or data points. Managing pricing and profitability through data analysis, representing the team at committees and forums. New Product Development Lead product governance activities including new product approvals and manage new feature, product, and platform developments, owning the relationship with implementation and development teams to support new launches. Collaborate with the Commercial Banking Division and Global product teams to understand the available HSBC product set and new developments. Collaborate with Marketing, Sales and Client Relationship teams to develop compelling go to market strategies, sales enablement tools, and training. Product Maintenance Mentor and guide junior members of the team, external stakeholders and own the relationship with operational and implementation teams, assisting with product related queries. Act as card product subject matter expert on work programs, risk forums and remediation projects. Responsible for product governance, supporting Product and Business Reviews and presenting product updates at relevant Committees. Support, oversee and sign off card product content for client facing sales/marketing collateral. Deliver training seminars to wider internal stakeholders where necessary. Risk and Regulation Own the relationship with Risk, Credit, Finance & Treasury to mitigate risk ensuring that processes are running smoothly, and problem solve when issues occur. Manage the Product Risk & Control Framework including Product Approval Programs, stress testing and Conduct Risk reviews. Act as a go to for the team on the regulatory environment including Payment and Services Regulations (PSD2) and Interchange Fee Regulation (IFR), ensuring internal and external stakeholders. Requirements Proven track record of Cards product management and delivering new products in an agile Commercial Banking environment, with a solid understanding of the product lifecycle methodology and governance. Strong Commercial Cards product knowledge (Virtual Cards, Integrated Payables, T&E solution). Wider B2B payments experience a plus. Proven experience in managing a product P&L and strong financial acumen. Outstanding communication, presentation, and stakeholder management skills. Exemplary risk management and expert knowledge of the relevant regulatory frameworks including Consumer Duty. Where you'll be based Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Equal Opportunities Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 10, 2026
Full time
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward thinkers, future makers, and leap takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start ups, scale ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with This role is part of HSBC Innovation Banking UK's Card Product Management Team. As a Card Product Manager ('VP II') you will report to our Head of Payments, FX & Card Product Management, supporting the daily end to end management of Card products i.e. Debit, Corporate & Virtual Cards. There will also be scope to support both Payments and FX Products as part of the wider team. The Cards Product Management team sits within HSBC Innovation Banking UK's Commercial Organisation. The Commercial Organisation includes the Innovation Markets Team, Treasury and Trade Solutions ("TTS") Team, Proposition, Pricing & Enablement ("PPE") Team, Marketing Team, Client Experience Team, Product Management Teams and Corporate Communications Team. What you can expect to be doing Product Strategy and Performance Develop and execute product vision, strategy, and multi year roadmap for the commercial card portfolio, aligned with business objectives. Contribute to product strategy by proactively conducting market research, competitive analysis, and client feedback sessions to identify areas for improvement, assessing their impact and feasibility and prioritising initiatives based on data and alignment with wider business objectives. Anticipate evolving customer needs and emerging trends, leveraging strategic foresight to prepare for future challenges or opportunities proactively and drive product enhancements to maintain a competitive edge within the Innovation sector. Leverage MI to drive strategic decisions, while continuously identifying opportunities to enhance MI capabilities and develop new metrics or data points. Managing pricing and profitability through data analysis, representing the team at committees and forums. New Product Development Lead product governance activities including new product approvals and manage new feature, product, and platform developments, owning the relationship with implementation and development teams to support new launches. Collaborate with the Commercial Banking Division and Global product teams to understand the available HSBC product set and new developments. Collaborate with Marketing, Sales and Client Relationship teams to develop compelling go to market strategies, sales enablement tools, and training. Product Maintenance Mentor and guide junior members of the team, external stakeholders and own the relationship with operational and implementation teams, assisting with product related queries. Act as card product subject matter expert on work programs, risk forums and remediation projects. Responsible for product governance, supporting Product and Business Reviews and presenting product updates at relevant Committees. Support, oversee and sign off card product content for client facing sales/marketing collateral. Deliver training seminars to wider internal stakeholders where necessary. Risk and Regulation Own the relationship with Risk, Credit, Finance & Treasury to mitigate risk ensuring that processes are running smoothly, and problem solve when issues occur. Manage the Product Risk & Control Framework including Product Approval Programs, stress testing and Conduct Risk reviews. Act as a go to for the team on the regulatory environment including Payment and Services Regulations (PSD2) and Interchange Fee Regulation (IFR), ensuring internal and external stakeholders. Requirements Proven track record of Cards product management and delivering new products in an agile Commercial Banking environment, with a solid understanding of the product lifecycle methodology and governance. Strong Commercial Cards product knowledge (Virtual Cards, Integrated Payables, T&E solution). Wider B2B payments experience a plus. Proven experience in managing a product P&L and strong financial acumen. Outstanding communication, presentation, and stakeholder management skills. Exemplary risk management and expert knowledge of the relevant regulatory frameworks including Consumer Duty. Where you'll be based Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Equal Opportunities Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Overview If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 57 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced individual to join this team in the role of Senior Manager, Hedging Unit. This role will give you the opportunity to partner with the Treasury business to facilitate the execution of a sustainable framework for hedge accounting designations. The role offers the chance to work on globally consistent, compliant, and future-proof hedging frameworks, contributing to significant projects like PC Transformation and Hedge Accounting Transformation. Additionally, it provides the opportunity to work closely with senior management and various teams across the organisation, promoting continuous improvement and automation of processes. The role is integral to HSBC's strategy, offering a platform for career growth and development within a global finance team. In this role, you will: Facilitate Hedge Accounting Framework: Partner with the Treasury business to execute a sustainable framework for hedge accounting designations, supporting capital and IRRBB beneficial hedging strategies. Support Global/Regional Hedging Units: Deliver a globally consistent, compliant, and future-proof hedging framework, addressing risks and issues, particularly around manual processes. Implement Globally Consistent Processes: Work with Global and Regional Heads to drive the implementation of consistent processes, controls, and IT systems for hedge accounting through to P&l reporting. Collaborate Across Teams: Engage with other Product Control teams and support functions to ensure seamless and comprehensive support for Treasury and Markets Treasury. Promote Continuous Improvement: Facilitate automation of manual processes, improve productivity, and maintain HSBC internal control standards, ensuring compliance with ethical standards and SOX requirements. To be successful in this role you should meet the following requirements: Qualified Finance Professional: A qualification as a Chartered Accountant (ACA, ACCA, CA or equivalent), CWA, CPA, CFA, or an MBA. Relevant Experience: Demonstrable core Hedge Accounting experience, including operational and control related work. Technical Knowledge: Good knowledge of IAS 39/ IFRS 9, specifically related to accounting principles applicable to Hedge Accounting, fair value, and cashflow designations. Market Product Knowledge: Familiarity with various Global Market products such as Foreign Exchange, Fixed Income, Derivatives - Options, Interest Rate Swaps, and Credit Derivatives. Controls Experience: Prior experience in Product Control, Financial Control or Audit across multiple asset classes with a strong understanding of Financial Markets, risks, and the changing regulatory environment. Skills: Strong organisation, time management, and prioritisation skills, excellent communication and presentation skills, and proficiency in MS Office Suite, including VBA, Python, and general data skills. Interpersonal Skills: Ability to work effectively with senior and junior staff, challenge inputs constructively, provide positive feedback, coaching and engaging with multiple teams and geographies. Base location The base location for this role will be Edinburgh and with a hybrid working pattern. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
Jan 10, 2026
Full time
Overview If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 57 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced individual to join this team in the role of Senior Manager, Hedging Unit. This role will give you the opportunity to partner with the Treasury business to facilitate the execution of a sustainable framework for hedge accounting designations. The role offers the chance to work on globally consistent, compliant, and future-proof hedging frameworks, contributing to significant projects like PC Transformation and Hedge Accounting Transformation. Additionally, it provides the opportunity to work closely with senior management and various teams across the organisation, promoting continuous improvement and automation of processes. The role is integral to HSBC's strategy, offering a platform for career growth and development within a global finance team. In this role, you will: Facilitate Hedge Accounting Framework: Partner with the Treasury business to execute a sustainable framework for hedge accounting designations, supporting capital and IRRBB beneficial hedging strategies. Support Global/Regional Hedging Units: Deliver a globally consistent, compliant, and future-proof hedging framework, addressing risks and issues, particularly around manual processes. Implement Globally Consistent Processes: Work with Global and Regional Heads to drive the implementation of consistent processes, controls, and IT systems for hedge accounting through to P&l reporting. Collaborate Across Teams: Engage with other Product Control teams and support functions to ensure seamless and comprehensive support for Treasury and Markets Treasury. Promote Continuous Improvement: Facilitate automation of manual processes, improve productivity, and maintain HSBC internal control standards, ensuring compliance with ethical standards and SOX requirements. To be successful in this role you should meet the following requirements: Qualified Finance Professional: A qualification as a Chartered Accountant (ACA, ACCA, CA or equivalent), CWA, CPA, CFA, or an MBA. Relevant Experience: Demonstrable core Hedge Accounting experience, including operational and control related work. Technical Knowledge: Good knowledge of IAS 39/ IFRS 9, specifically related to accounting principles applicable to Hedge Accounting, fair value, and cashflow designations. Market Product Knowledge: Familiarity with various Global Market products such as Foreign Exchange, Fixed Income, Derivatives - Options, Interest Rate Swaps, and Credit Derivatives. Controls Experience: Prior experience in Product Control, Financial Control or Audit across multiple asset classes with a strong understanding of Financial Markets, risks, and the changing regulatory environment. Skills: Strong organisation, time management, and prioritisation skills, excellent communication and presentation skills, and proficiency in MS Office Suite, including VBA, Python, and general data skills. Interpersonal Skills: Ability to work effectively with senior and junior staff, challenge inputs constructively, provide positive feedback, coaching and engaging with multiple teams and geographies. Base location The base location for this role will be Edinburgh and with a hybrid working pattern. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 09, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Senior Property Manager (Exceptional candidates may be considered for Head of Property) Location: Croydon, Surrey Salary: £60,000-£75,000 dep on experience (Senior Property Manager). Exceptional candidates with full-function leadership experience may be considered for Head of Property, with salary aligned to scope and experience. Hybrid Working: 3 days min in Croydon office About the Role Day Lewis Plc is one of the UK & Europe's largest independent pharmacy chains, providing essential healthcare to communities across England. We are looking for an experienced Senior Property Manager to lead landlord and tenant activity across our retail and warehouse estate, with additional oversight of FM, repairs, and lifecycle renewals delivered through internal teams and external suppliers. This is a landlord & tenant (L&T) -focused role, ensuring lease events, rent performance, and occupancy risks are well managed, while also providing operational oversight of property works to protect cost, compliance, and service standards. Exceptional candidates demonstrating strategic leadership capability may be considered for Head of Property, which includes full functional leadership across the property portfolio. Key Responsibilities Landlord & Tenant (Core Focus) Manage all day-to-day landlord and tenant matters across retail and warehouse sites. Lead lease renewals, regears, rent reviews, break options, and associated negotiations. Ensure lease terms align with business strategy and operational requirements. Review and challenge service charge budgets and reconciliations, liaising closely with Finance. Manage solicitor/agent instruction and ensure accurate execution and storage of lease documentation. Maintain a robust lease database and critical date schedule, ensuring timely notices and proactive planning. Support business development activity with L&T input, due diligence, and landlord engagement as required. FM, Repairs & Renewals (Additional Oversight) Provide oversight of repairs and maintenance performance via helpdesk and supply chain. Monitor service KPIs, cost trends, and recurring issues, driving improvements in speed, quality, and value. Coordinate with Operations on property priorities, ensuring minimal disruption to trading and warehouse performance. Support delivery of refits and lifecycle renewals from an L&T and operational perspective, including landlord consents, access coordination, and compliance alignment. Contribute to monthly cost reviews across central property costs and pharmacy controllable spend. Coordinate with Health & Safety Manager on property-related health and safety and environmental risk management. What We're Looking For MRICS qualified with minimum 5 years post-qualification experience (retail experience desirable). Strong experience in L&T across a multi-site retail and/or logistics portfolio. Proven track record of leading rent reviews, renewals, and regears with measurable commercial outcomes. Working knowledge of FM/repairs and renewals oversight, supplier KPIs, and cost control. Ability to balance technical lease detail with pragmatic operational delivery. Confident communicator who can influence landlords, agents, solicitors, and internal senior stakeholders. Potential Progression: Head of Property Developing and implementing property strategy across retail and warehouses. Accountability for total property performance across L&T, FM, refits/renewals, compliance, risk, and business continuity. Full leadership of property budgets (Opex and Capex), controls, forecasting, and specification governance. Team leadership and structure ownership across L&T and estates delivery functions. Portfolio-level decision frameworks: invest, renew, regear, relocate, or exit. Senior governance reporting, including Risk and management of the private property portfolio. Apply now to join the Day Lewis family in this next step in your career.
Jan 09, 2026
Full time
Senior Property Manager (Exceptional candidates may be considered for Head of Property) Location: Croydon, Surrey Salary: £60,000-£75,000 dep on experience (Senior Property Manager). Exceptional candidates with full-function leadership experience may be considered for Head of Property, with salary aligned to scope and experience. Hybrid Working: 3 days min in Croydon office About the Role Day Lewis Plc is one of the UK & Europe's largest independent pharmacy chains, providing essential healthcare to communities across England. We are looking for an experienced Senior Property Manager to lead landlord and tenant activity across our retail and warehouse estate, with additional oversight of FM, repairs, and lifecycle renewals delivered through internal teams and external suppliers. This is a landlord & tenant (L&T) -focused role, ensuring lease events, rent performance, and occupancy risks are well managed, while also providing operational oversight of property works to protect cost, compliance, and service standards. Exceptional candidates demonstrating strategic leadership capability may be considered for Head of Property, which includes full functional leadership across the property portfolio. Key Responsibilities Landlord & Tenant (Core Focus) Manage all day-to-day landlord and tenant matters across retail and warehouse sites. Lead lease renewals, regears, rent reviews, break options, and associated negotiations. Ensure lease terms align with business strategy and operational requirements. Review and challenge service charge budgets and reconciliations, liaising closely with Finance. Manage solicitor/agent instruction and ensure accurate execution and storage of lease documentation. Maintain a robust lease database and critical date schedule, ensuring timely notices and proactive planning. Support business development activity with L&T input, due diligence, and landlord engagement as required. FM, Repairs & Renewals (Additional Oversight) Provide oversight of repairs and maintenance performance via helpdesk and supply chain. Monitor service KPIs, cost trends, and recurring issues, driving improvements in speed, quality, and value. Coordinate with Operations on property priorities, ensuring minimal disruption to trading and warehouse performance. Support delivery of refits and lifecycle renewals from an L&T and operational perspective, including landlord consents, access coordination, and compliance alignment. Contribute to monthly cost reviews across central property costs and pharmacy controllable spend. Coordinate with Health & Safety Manager on property-related health and safety and environmental risk management. What We're Looking For MRICS qualified with minimum 5 years post-qualification experience (retail experience desirable). Strong experience in L&T across a multi-site retail and/or logistics portfolio. Proven track record of leading rent reviews, renewals, and regears with measurable commercial outcomes. Working knowledge of FM/repairs and renewals oversight, supplier KPIs, and cost control. Ability to balance technical lease detail with pragmatic operational delivery. Confident communicator who can influence landlords, agents, solicitors, and internal senior stakeholders. Potential Progression: Head of Property Developing and implementing property strategy across retail and warehouses. Accountability for total property performance across L&T, FM, refits/renewals, compliance, risk, and business continuity. Full leadership of property budgets (Opex and Capex), controls, forecasting, and specification governance. Team leadership and structure ownership across L&T and estates delivery functions. Portfolio-level decision frameworks: invest, renew, regear, relocate, or exit. Senior governance reporting, including Risk and management of the private property portfolio. Apply now to join the Day Lewis family in this next step in your career.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Lead CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team. Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan. Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented. Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements. Main Duties and Responsibilities Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Establish and maintain excellent customer relationships and develop confidence in our systems and processes. Ensure compliance with all CBRE policies, procedures and directives. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. EXPERIENCE Analytical and decision-making skills Coaching and development of individuals/ team Managing multiple priorities and Key Performance Indicators (KPI) in a face-paced work environment Building strong relationships and influencing decisions Understand People Management & Leadership Advanced computers skills in Microsoft Word & Excel Excellent communication (written & verbal) skills at all levels Ability to lead a team in a rapidly changing environment Customer focused and responsive attitude Ability to deliver exceptional customer service to both internal and external customers Must demonstrate a strong sense of customer focus Excellent verbal and written communication skills PERSON SPECIFICATION A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Committed to service delivery excellence Honest and Reliable Confidential and discrete approach Calm manner and able to work under pressure dealing with conflicting priorities Self-motivated and systematic Results/task orientated Attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Confident Ability to work as part of team and individually
Jan 09, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Lead CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team. Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan. Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented. Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements. Main Duties and Responsibilities Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Establish and maintain excellent customer relationships and develop confidence in our systems and processes. Ensure compliance with all CBRE policies, procedures and directives. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. EXPERIENCE Analytical and decision-making skills Coaching and development of individuals/ team Managing multiple priorities and Key Performance Indicators (KPI) in a face-paced work environment Building strong relationships and influencing decisions Understand People Management & Leadership Advanced computers skills in Microsoft Word & Excel Excellent communication (written & verbal) skills at all levels Ability to lead a team in a rapidly changing environment Customer focused and responsive attitude Ability to deliver exceptional customer service to both internal and external customers Must demonstrate a strong sense of customer focus Excellent verbal and written communication skills PERSON SPECIFICATION A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Committed to service delivery excellence Honest and Reliable Confidential and discrete approach Calm manner and able to work under pressure dealing with conflicting priorities Self-motivated and systematic Results/task orientated Attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Confident Ability to work as part of team and individually
Royal Academy of Music
City Of Westminster, London
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Jan 09, 2026
Full time
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Jan 09, 2026
Full time
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Jan 09, 2026
Contractor
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jan 08, 2026
Full time
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 08, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Jan 08, 2026
Full time
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
We are looking for an Account Director to join an established FM company on a temporary, 6 month basis. This role is home based, with travel to sites in Warwick, London and Manchester. You will need to have an operational background, with clear experience within FM Management. Account Director Monday to Friday 8-5pm Temporary - 6 months plus Home based - Travel to Warwick, Manchester, London required As an Account Director, you will be: Responsible for the service delivery and compliance/ risk management outputs to meet statutory maintenance requirements. Own and manage the Account governance arrangements around statutory PPM, remedial works and compliance outputs/ measures Interface with the delivery teams and ensure the customer journey/ helpdesk function is efficient and improvement strategies are implemented Develop sustainable relationships with the client based upon the successful delivery of client expectations Develop and support engineering functions and ensure compliance is met To be successful as an Account Director you will need to have: Experience in an FM operations deliver role at Senior management level Analytical approach to using data to enhance operational delivery performance Strong leadership skills and commercial awareness If you are interested in this role, please apply directly to this advert. We would like to speak to anyone with Account Director, Technical Services Manager, Technical Director, Technical Service Manager experinece.
Jan 07, 2026
Seasonal
We are looking for an Account Director to join an established FM company on a temporary, 6 month basis. This role is home based, with travel to sites in Warwick, London and Manchester. You will need to have an operational background, with clear experience within FM Management. Account Director Monday to Friday 8-5pm Temporary - 6 months plus Home based - Travel to Warwick, Manchester, London required As an Account Director, you will be: Responsible for the service delivery and compliance/ risk management outputs to meet statutory maintenance requirements. Own and manage the Account governance arrangements around statutory PPM, remedial works and compliance outputs/ measures Interface with the delivery teams and ensure the customer journey/ helpdesk function is efficient and improvement strategies are implemented Develop sustainable relationships with the client based upon the successful delivery of client expectations Develop and support engineering functions and ensure compliance is met To be successful as an Account Director you will need to have: Experience in an FM operations deliver role at Senior management level Analytical approach to using data to enhance operational delivery performance Strong leadership skills and commercial awareness If you are interested in this role, please apply directly to this advert. We would like to speak to anyone with Account Director, Technical Services Manager, Technical Director, Technical Service Manager experinece.
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
Jan 06, 2026
Full time
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking. Package: Competitive salary of 30,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunities Responsibilities: Lead, coach and motivate the helpdesk team to deliver exceptional service Act as the main point of contact for escalations, queries, and performance issues Monitor and manage workload distribution and ensure all SLAs/KPIs are met Support the implementation of helpdesk processes and system improvements Prepare and deliver performance reports to management Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution Conduct regular 1-1s, appraisals and training sessions for team development Requirements: Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector Strong understanding of CAFM systems (e.g., Concept, Planon, or similar) Excellent communication, interpersonal and organisational skills Ability to remain calm under pressure and manage competing priorities Strong problem-solving skills and a proactive approach to service delivery Competent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
Jan 06, 2026
Full time
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking. Package: Competitive salary of 30,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunities Responsibilities: Lead, coach and motivate the helpdesk team to deliver exceptional service Act as the main point of contact for escalations, queries, and performance issues Monitor and manage workload distribution and ensure all SLAs/KPIs are met Support the implementation of helpdesk processes and system improvements Prepare and deliver performance reports to management Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution Conduct regular 1-1s, appraisals and training sessions for team development Requirements: Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector Strong understanding of CAFM systems (e.g., Concept, Planon, or similar) Excellent communication, interpersonal and organisational skills Ability to remain calm under pressure and manage competing priorities Strong problem-solving skills and a proactive approach to service delivery Competent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
Jan 06, 2026
Full time
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Jan 06, 2026
Full time
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Jan 05, 2026
Full time
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 05, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Jan 05, 2026
Full time
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Maintenance Scheduler Required Location: Deansgate, Manchester Job Type: Temporary (4 months initially) with a view to go permanent for the right candidate Start Date: Immediate or notice period Industry: Facilities Management Salary: 12.85 - 14.40 Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (flexible) About the Role: We're currently recruiting for a Facilities Maintenance Planner to join a leading maintenance provider based in Manchester City Centre. This is a fantastic opportunity for someone with planning or scheduling experience within the FM sector to join a supportive team with training provided. This role is initially temporary for 4 months , with a potential to become permanent . Key Responsibilities: Plan and coordinate reactive and planned maintenance work from the helpdesk Handle client calls and log faults accurately Monitor the progress of multiple PPMs, updating relevant stakeholders on any delays Support daily operation of the CAFM system Assist Team Leaders with scheduling and task management Monitor and report on CAFM data (PPM and reactive maintenance) Ensure accuracy in services data management and reporting Requirements: Previous experience using CAFM systems (desirable) Proficient in Microsoft Office Experience working for a Facilities Management company Proven experience in planning, scheduling, or a similar role Excellent organisational and communication skills If you are interested in the role, please send your CV or call Jess on (phone number removed) Key terms: Maintenance Planner, Manchester, Maintenance, Facilities Management
Jan 03, 2026
Contractor
Maintenance Scheduler Required Location: Deansgate, Manchester Job Type: Temporary (4 months initially) with a view to go permanent for the right candidate Start Date: Immediate or notice period Industry: Facilities Management Salary: 12.85 - 14.40 Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (flexible) About the Role: We're currently recruiting for a Facilities Maintenance Planner to join a leading maintenance provider based in Manchester City Centre. This is a fantastic opportunity for someone with planning or scheduling experience within the FM sector to join a supportive team with training provided. This role is initially temporary for 4 months , with a potential to become permanent . Key Responsibilities: Plan and coordinate reactive and planned maintenance work from the helpdesk Handle client calls and log faults accurately Monitor the progress of multiple PPMs, updating relevant stakeholders on any delays Support daily operation of the CAFM system Assist Team Leaders with scheduling and task management Monitor and report on CAFM data (PPM and reactive maintenance) Ensure accuracy in services data management and reporting Requirements: Previous experience using CAFM systems (desirable) Proficient in Microsoft Office Experience working for a Facilities Management company Proven experience in planning, scheduling, or a similar role Excellent organisational and communication skills If you are interested in the role, please send your CV or call Jess on (phone number removed) Key terms: Maintenance Planner, Manchester, Maintenance, Facilities Management
