221 jobs found

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) About The Role: Working pattern: Monday to Friday, 8:00am-4:30pm To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation Key Hiring Criteria: Previous experience working within Facilities Management. Full clean driving licence ECS/CSCS card is essential. We require at least one of the following: Changeover from Domestic to Commercial Gas (CODNC01). Core Commercial Qualification. Valid and in date Gas Safe Registration and car Qualifications Required: COCN1 (Core Commercial Gas Safety) CIGA1 (Commercial Indirect Fired Heating Appliances) CORT1 (Commercial Overhead Radiant Tube & Plaque Heaters) ICPN1 (Installation of Commercial Pipework) TPCP1 (Testing & Purging of Commercial Pipework) TPCP1A (Testing & Purging of Low-Pressure Commercial Pipework) We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Facilities Coordinator 27,000 + Annual Bonus & Reviews Hemel Hempstead Monday-Friday Office Based Are you an organised, customer-focused coordinator with experience in Facilities Management, maintenance scheduling or a similar environment ? We're working with a growing and well-established business that is looking for a Facilities Coordinator to join their team, supporting a new project focussed on working with one of the largest and most recognisable companies in the world. This is a fantastic opportunity for someone who enjoys being at the heart of things - coordinating engineers, speaking with clients, keeping jobs moving and making sure everything is organised and completed properly. The company places a big emphasis on culture, teamwork and doing things the right way , so they're looking for someone who will fit into that environment just as much as someone with the right experience. Please note that the offices for this role are based in a part of Hemel Hempstead with no public transport routes, so you must be a driver and have daily access to a vehicle. What will you be doing? You'll be responsible for coordinating a busy range of maintenance and facilities activity, acting as the main point of contact between clients, engineers and subcontractors. Your day-to-day responsibilities will include: Coordinating reactive maintenance, planned preventative maintenance (PPM), inspections and other scheduled works. Scheduling engineers and subcontractors, arranging access and keeping clients updated throughout the process. Speaking with engineers daily to provide job information, answer queries and make sure work is progressing as it should. Monitoring outstanding jobs and chasing reports, job sheets, timesheets and other information through to completion. Keeping job, scheduling and service information accurate across a number of systems. Maintaining trackers and purchase order logs, supporting the accurate monitoring of works, costs and invoicing. Supporting the financial administration of contracts, including checking subcontractor invoices and ensuring costs are accurate. Maintaining client compliance documentation and supporting wider quality and compliance requirements. Working closely with Operations, Engineering, Compliance and Finance to make sure everything runs smoothly. Assisting with reports, client reviews, audits and operational updates. Visiting client sites regularly to build relationships and keep up to date with what is happening on site. Looking for ways to improve processes, systems and the overall customer experience. Don't worry if you haven't used all of the systems mentioned above - experience with scheduling systems or other facilities management software would be a big advantage, but we're more interested in someone who is organised, capable and picks things up quickly. What are we looking for? We're ideally looking for someone with at least some form of office based experience, anything relevant to FM or Scheduling is ideal but character is of the upmost importance to this company and they can train on a lot of the job. You'll need to be: Highly organised with excellent attention to detail. Comfortable working at pace and managing multiple priorities. Confident communicating with clients, engineers and subcontractors. Naturally proactive - someone who sees something that needs doing and gets on with it. Customer-focused and keen to build strong working relationships. Comfortable using Microsoft Office, particularly Excel. Someone who enjoys being part of a team and contributes positively to the wider culture. Please note: This is an office-based role, so you'll need to be able to drive and have access to your own vehicle, as there will also be visits to client sites. What's on offer? 27,000 basic salary Discretionary annual bonus Full annual performance appraisal Monday-Thursday: 8:30am-5:00pm Friday: 8:30am-4:30pm Office-based role with regular client site visits Opportunity to work closely with a major aviation client A genuinely collaborative and culture-focused working environment The chance to develop your Facilities Management and coordination experience within an established business Think Specialist Recruitment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Field Service Engineer - EPoS & IT Support North East London Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions-from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What's in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities Full uniform and tools provided Ongoing training and development Opportunity to work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador. What You'll Be Doing - Installing, maintaining, and repairing EPoS and IT hardware - Carrying out proactive and scheduled maintenance visits - Diagnosing faults and delivering fast, effective fixes - Providing basic user guidance and support when required - Delivering consistently high levels of customer service What We're Looking For: - Experience in a field-based engineering role (EPoS, IT, or similar) - Background in Retail, Hospitality, or Leisure environments preferred - Strong fault-finding and problem-solving skills - Confident communication skills with a customer-focused approach - Comfortable using Microsoft Office and learning new systems Why Join Barron McCann? We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day. If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.

Facilities & Maintenance Administrator - £35,000- Wickford Essex- Full Time Office Based My client, a well-established facilities and maintenance provider, is looking for an experienced Facilities & Maintenance Administrator to join their busy Help Desk team based in Wickford, Essex. This is an excellent opportunity for an experienced professional with a background in facilities management, maintenance coordination or Help Desk operations to join a successful and supportive organisation, with opportunities for development and career progression. Reporting to the Help Desk Manager, you will play a key role in coordinating maintenance works from initial instruction through to completion. You will be responsible for scheduling works, liaising with clients, contractors and suppliers, monitoring outstanding jobs and ensuring all systems and records are accurate and up to date. Monday to Friday, 8:30am - 5:00pm Full-time Office-based Wickford, Essex Overtime available and must be willing to work occasional Out of Hours- Paid as overtime Key Responsibilities Manage incoming maintenance requests via telephone, email and client portals. Scheduling Engineers and closing down completed jobs PPMS and Raising Purchase Orders Log and update work requests accurately within the CAFM system. Allocate reactive and planned maintenance jobs to the appropriate trades, contractors and suppliers. Coordinate appointments and arrange site access with clients, contractors and suppliers. Monitor jobs from initial instruction through to completion, ensuring works are progressed within agreed timescales. Maintain accurate and detailed job notes throughout the lifecycle of each work order. Liaise with suppliers and contractors to obtain quotations, provide updates and chase outstanding works. Raise purchase orders and arrange required permits, RAMS and supporting documentation. Ensure quotations, job updates, reports and relevant documentation are uploaded accurately to the CAFM system and client portals. Coordinate Handyman and Electrical PPM works, ensuring schedules and client requirements are met. Monitor outstanding works and proactively follow up on any delays or issues. Provide support to the wider Help Desk team with day-to-day operational requirements. Work collaboratively with colleagues and participate in cross-training to ensure effective team coverage. Skills & Experience Previous experience within a facilities management, maintenance, Help Desk or service coordination environment. Strong organisational and time-management skills, with the ability to manage multiple priorities. Experience using CAFM systems would be advantageous, although training can be provided. Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook. Excellent written and verbal communication skills. Strong problem-solving and critical-thinking abilities. A professional and customer-focused approach. Ability to work independently while also contributing effectively as part of a team. Proactive approach with the ability to take ownership of tasks and see them through to completion. What's on Offer £35,000 per annum Overtime opportunities Monday to Friday, office-based position Training and ongoing development Career progression opportunities Supportive and collaborative working environment Opportunity to join a well-established facilities and maintenance organisation

Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Customer Support Engineer - Helpdesk / Network - 30,000 + Overtime Location: Hythe / Southampton - Onsite Salary: 30,000 + paid overtime & out-of-hours support We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton. This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and wants to develop their technical skills. You could be a recent IT graduate, have completed an apprenticeship, or already have around 1-3 years' experience in technical/helpdesk support. You'll be supporting customers by phone, email and messaging, troubleshooting technical issues and managing support tickets through to resolution. Excellent customer service is just as important as technical ability - you'll need to be patient, approachable and comfortable explaining technical issues to non-technical users. What we're looking for Excellent customer service and communication skills Some experience in IT, helpdesk or technical support Good understanding of networking and TCP/IP Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux A logical approach to troubleshooting Keen to learn and develop your technical skills Full driving licence and your own transport due to the office location The role offers 30,000 basic salary, with the opportunity to earn more through paid overtime and occasional out-of-hours support. You'll also receive structured training and development, 25 days' holiday plus additional Christmas leave, private medical insurance, pension and company bonus. A really good opportunity to build your career in technical support while work. Please send your CV through to me at (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.

1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.

3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

We are looking for a Contract Coordinator to join the team of an established organisation in the Trinity Buoy Wharf area, on a temporary basis. This role will be working Monday to Friday, to ensure all maintenance work is completed within agreed SLA's, Contract Coordinator Monday to Friday/ 40 hours Temporary (possibility to go permanent) £17-19 ph paid weekly via umbrella Trinity Buoy Wharf As a Contract Coordinator you will: Schedule out both ppm and reactive work orders to engineers Allocate jobs as needed and updating accurately on the database Manage engineers diaries and prioritise work loads Carry out general administrative work as required To be successful as a Contract Coordinator you will need: Previous experience in scheduling Previous experience in an FM background would be ideal Experience in a similar role such as repairs planner, FM coordinator, FM Scheduler, Works coordinator, Works planner, repairs admin, Helpdesk coordinator etc If you would be interested in this role, please apply directly to this advert.

Service Helpdesk Administrator Location: Dartford Parking : Free parking available Hours: Monday to Friday, 8:00am to 5:00pm, 1 hour lunch Salary: 30,000 per annum The Role Office Angels are recruiting for a customer-focused Help Desk Administrator to join a busy and fast-paced service team based in Dartford. This is an excellent opportunity for an individual with strong customer service and coordination experience who is seeking a more measured and supportive working environment. While candidates from busy, high pressure call centre settings will be well suited to the role, this position offers a calmer pace without compromising on professionalism, accountability, or job satisfaction. You will act as the first point of contact for customers, managing service enquiries, coordinating engineer callouts, and ensuring a professional and efficient service is always delivered. Key Responsibilities Answer incoming calls and emails in a professional and timely manner. Assess, prioritise, and log service requests, breakdowns, and emergency callouts. Coordinate engineer attendance based on priority, location, and availability. Provide customers with updates and ensure enquiries are followed through to resolution. Monitor and manage shared inboxes and customer enquiries. Accurately maintain records using internal systems and databases. Escalate urgent issues, safety concerns, and complex queries where appropriate. Work closely with engineers, contractors, and internal teams to ensure seamless service delivery. About You Previous experience within a customer service, helpdesk, call centre, service coordinator, or similar role. Excellent communication skills with a professional and confident telephone manner. Strong organisational skills with the ability to manage multiple priorities. Calm and composed under pressure, particularly when handling urgent situations. Proficient in using CRM systems, databases, and Microsoft Office applications. Strong attention to detail and problem-solving skills. A proactive team player with a commitment to delivering outstanding customer service. Experience within engineering, facilities management, maintenance, or a service-led environment would be advantageous but is not essential. Benefits Competitive salary package. Ongoing development opportunities. Supportive and friendly working environment. Opportunity to join a well-established and growing organisation Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Administrator Location: Leatherhead Salary: Competitive (DOE) Hours: Monday to Friday, 8:30am to 5:00pm Overview We are seeking an organised and customer-focused Service Administrator to join a busy service operations team. This role is responsible for coordinating engineers, scheduling maintenance works, managing service requests, and ensuring jobs are completed efficiently from initial booking through to invoicing. The successful candidate will be a strong communicator with experience working in a fast-paced service environment. A key requirement is proven experience coordinating and scheduling engineers and acting as a central point of contact between clients, suppliers, contractors, and field-based technical teams. Key Responsibilities Coordinate and schedule reactive and planned maintenance work for engineers. Manage engineer diaries and ensure service levels are maintained. Monitor planned preventative maintenance (PPM) schedules and ensure works are completed on time. Act as the first point of contact for incoming calls from customers, suppliers, contractors, and engineers. Arrange site access for engineers and subcontractors. Order parts and materials as required. Process purchase invoices and assist with job completion and invoicing. Provide regular updates to customers on job progress and completion status. Produce reports, maintain databases, and support administrative processes. Verify engineer timesheets and expenses where required. Maintain accurate records, filing systems, and service documentation. Essential Skills & Experience Previous experience coordinating, scheduling, or dispatching engineers is essential. Experience working within a service desk, helpdesk, facilities management, engineering, maintenance, or similar operational environment. Strong customer service and communication skills. Comfortable liaising with customers, suppliers, contractors, and mobile engineering teams. Excellent organisational skills and ability to prioritise a high volume of work. Good working knowledge of Microsoft Office, including Excel and Outlook. Strong attention to detail and administrative skills. Professional telephone manner and excellent written and verbal English. Desirable Experience using CAFM, helpdesk, scheduling, or workforce management systems. PowerPoint knowledge would be advantageous. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Help Desk Supervisor Location: This role will be primarily based at our Botanica Ditton Park site. We are planning to relocate to Botanica Ditton Park from January 2027. Until then, the role will be based at our current Farnborough office. Siemens Smart Infrastructure - Buildings helps create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. We're seeking a Supervisor to lead our Customer Service Support Office team, ensuring the delivery of excellent customer service and operational performance across our UK service business. Working closely with the Head of Service, you'll drive team performance, oversee key service administration activities and champion continuous improvement to deliver against customer expectations and business objectives. Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position. Key Responsibilities Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service. Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved. Monitor and improve performance against key operational KPIs, using data and reporting to identify trends, drive improvements and support business objectives. Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience. Collaborate with Service Managers, Engineers, Sales teams and customers to support service delivery, account performance and operational goals. Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation. Ensure procurement, contract administration and operational processes are managed effectively and in line with company policies and governance requirements. Support compliance, health & safety and RAMS activities, promoting a strong culture of safety, risk management and operational excellence. Identify and implement process improvements, supporting change initiatives, new systems and operational efficiencies across the function. Produce performance reports and operational updates for senior leadership, providing insight and recommendations for continuous improvement. About You: We're looking for a collaborative and results-driven leader with a passion for customer service excellence. You'll be an effective coach and communicator, able to inspire high performance, build strong stakeholder relationships and drive continuous improvement. With a proactive and adaptable approach, you'll thrive in a fast-paced environment while maintaining a strong focus on quality, efficiency and customer satisfaction. Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment. Demonstrable experience managing performance against KPIs, service levels and operational targets. Strong leadership, coaching and people management skills, with the ability to drive engagement and performance. Experience managing operational workflows, service administration processes and competing priorities within a fast-paced environment. Strong analytical, planning and organisational skills, with the ability to identify trends and implement improvements. Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels. Proficient in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint. Desirable Skills & Experience Experience within Fire & Security, Facilities Management, Building Services, Engineering Services or a similar service-led environment. Understanding of health & safety compliance, including RAMS, permits and related governance processes. Experience with service management, scheduling, workforce management or invoicing systems. Knowledge of SLA management, customer reporting and strategic account support. Understanding of procurement and goods receipting processes. What can we offer? Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%. Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days! We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

We now have an exciting opportunity for a Lead Contract Support Administrator to join our hard facilities repairs and maintenance team at Blackberry Hill Hospital in Bristol. Rydon has established a strong reputation for the quality within our maintenance division with a particular focus on NHS Hard Facilities Management - consisting of responsive repairs as well as planned/preventative maintenance. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services to acute (hospital's), mental health trusts, ambulance and primary care trusts. Job Purpose As Lead Contract Support you will be supporting our hard facilities maintenance contract at Blackberry Hill Hospital with day to day administration functions. You will take responsibility in monitoring tasks to completion and ensuring that all required compliance documentation is held within our repairs system (Planet FM). The successful candidate will liaise with sub-contractors, our contact centre team, engineers and service managers as required to ensure all contractually required work is complete, and recorded correctly. Key responsibilities will include:- Carryout regular monitoring of PPM (planned preventative maintenance) tasks to ensure that they are completed in line with timescales Monitor defects identified through PPM tasks to ensure remedial works are closed out in a timely manner. Monitor the statutory compliance tracker for the contract ensuring that all inspections are planned and any follow on reactive works are closed out promptly in line with our standard procedures. Ensuring that contract paperwork has been completed and stored correctly. Processing of subcontractor and operative work orders. Ensure all sub-contractors documentation (Risk Assessment & Method Statements) are received prior to attending site and evaluated by relevant person. Set up sub-contractor performance review meetings in line with the agreed annual programme and ensure that all sub-contractor documentation is updated and loaded on to our web portal. Generate helpdesk reports from Planet FM as required for each site for audits, client reporting and health and safety reporting Filing of all statutory compliance reports and certificates. Monitor the contracts training matrix and liaising with L&D/ H&S department and Contract/Service Managers to ensure training is completed and our files are updated. Line Management of two Co-ordinators by providing direction, managing performance and providing support. What we can offer you Competitive Salary 25 days holiday, which can be increased to 30 days with our holiday purchase scheme. Pension Scheme: 4% contributory. Life Assurance and Income Protection. Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Full training, ongoing coaching and support Opportunities for you to progress your career within the business This is a full time permanent position. Working hours are Monday to Friday 8am to 5pm. Experience Required The successful candidate will demonstrate previous experience of working in an administration position for a maintenance company and be familiar with statutory compliance administration. It would be an advantage for this experience to have been gained within a company providing a repairs and maintenance service to the NHS, however this is not essential. You will have excellent customer service skills (including good telephone and written communication skills), strong Microsoft Office skills including the use of Outlook, Word and Excel and also be familiar with CAFM systems. You will have strong administration experience, used to multi-tasking and prioritising your work with minimum supervision. Previous line management experience would also be an advantage. If this sounds like you then, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our careers page to complete your application.

Service Desk Administrator Location: DA13 Kent Salary: £28,000 - £30,000 per annum (dependent on experience) Hours: Monday to Thursday: 9:00am - 5:00pm Friday: 9:00am - 4:00pm (37.5 hours per week) About the Company We are a growing building services and maintenance company specialising in the design, installation, planned preventative maintenance (PPM), reactive maintenance, and project delivery of mechanical systems across the UK. Our expertise includes district heating networks and mixed-use developments, delivering high-quality engineering solutions from initial design through to ongoing maintenance and support. Due to continued growth, we are looking for a highly organised and customer-focused Service Desk Administrator to join our operations team. The Role As the Service Desk Administrator, you will be the first point of contact for clients requiring maintenance support. You will coordinate engineers, manage reactive and planned maintenance works, and ensure exceptional customer service while supporting the smooth running of our Service Desk. This is a fast-paced role that requires excellent communication skills, strong organisation, and the ability to prioritise multiple tasks. Key Responsibilities Answer incoming telephone calls and emails from clients. Log reactive maintenance requests accurately onto the service management system. Schedule and coordinate engineers for reactive maintenance and Planned Preventative Maintenance (PPM) visits. Monitor engineer attendance and job progress to ensure service level agreements are achieved. Raise work orders and allocate jobs to the appropriate engineers and subcontractors. Liaise with customers, suppliers and engineers to provide updates on outstanding works. Ensure all maintenance documentation is completed and filed correctly. Close completed jobs and prepare reports where required. Support the Contracts and Operations teams with day-to-day administrative tasks. Maintain accurate customer records and asset information. Assist with planning maintenance schedules for district heating networks and mechanical building services. Deliver excellent customer service at every stage of the maintenance process. About You The ideal candidate will have: Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role. Excellent organisational and time management skills. Strong communication skills, both written and verbal. Confidence working in a busy office environment. Good IT skills, including Microsoft Office. The ability to prioritise workload and remain calm under pressure. A proactive attitude with excellent attention to detail. Experience within Facilities Management, Mechanical & Electrical, Building Services or Construction would be advantageous but is not essential. Salary & Benefits £28,000 - £30,000 per annum, depending on experience. Monday to Friday working hours (37.5-hour week). Early finish every Friday at 4:00pm. 31 days annual leave, including Bank Holidays. Additional day off for your birthday. Company pension scheme. Supportive and friendly team environment. Opportunities for career development within a growing business.

Job Overview We are looking for a skilled and dependable Mobile HVAC Engineer to join our growing team. The role involves carrying out planned and reactive maintenance, servicing, and repair of HVAC systems across commercial, medical, retail, education, offices and industrial sites. You will work independently, travelling between client locations, ensuring all systems are operating efficiently and safely while delivering a high standard of customer service. Key Responsibilities Carry out planned preventative maintenance (PPM) and reactive works on HVAC systems Service, fault-find, and repair air conditioning, heating, and ventilation equipment Work on systems including split AC, VRV/VRF, AHUs, FCUs, chillers, and heat pumps Diagnose faults and complete repairs efficiently and safely Ensure compliance with F-Gas regulations, health & safety standards, and company procedures Complete job sheets, reports, and documentation accurately and on time Liaise professionally with clients, site teams, and the company helpdesk Participate in an on-call rota where required Essential Requirements Proven experience as an HVAC / Air Conditioning Engineer (commercial experience preferred) F-Gas Category 1 (essential) NVQ Level 2 or 3 in Air Conditioning & Refrigeration, Heating & Ventilation, or equivalent Full UK driving licence Strong electrical and mechanical fault-finding skills Ability to work independently and manage workload effectively Good communication and customer service skills Desirable Qualifications & Experience City & Guilds 2079 (or equivalent F-Gas qualification) IPAF, PASMA, First Aid Experience within facilities management or building services environments Basic BMS / controls knowledge Gas Safe qualification (advantageous but not essential) Benefits Competitive salary with overtime opportunities Company van, fuel card, tools, PPE, and uniform On-call and overtime allowances 25 days annual leave plus bank holidays Company pension scheme Ongoing training, upskilling, and certification support Clear career progression opportunities Supportive and professional working environment