Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Chief Executive Officer This is a rare and exciting opportunity to take on the executive leadership of a highly respected and effective charity working within and around Cambridge. Join a charity that aims to protect, enhance and celebrate the landscape, heritage and nature that make Cambridge a special place, for today and for generations to come. Position: Chief Executive Officer Location: Cambridge/Hybrid (1 day per week working from home) Hours: Full-time, 37.5 hours per week (part-time or job share considered) Salary: £65 - £75k dependent on skills and experience. Contract: Permanent Benefits: 33 days annual holiday entitlement pro rata, includes allowance for Bank Holidays. Pension contribution of up to 5% of gross pay. Flexible delivery of hours. Remote working options. Free on-site parking Closing Date: 5pm on Monday 13 April. The Role This charity is a small but complex organisation. It owns greenspaces, nature reserves and historic properties that welcome thousands of visitors every year; it runs a busy outdoor education and events programme and delivers civic initiatives such as the Blue Plaque scheme for Cambridge; it is a driving force in the Cambridge Nature Network; it responds to hundreds of planning proposals that could have a harmful impact on Cambridge s landscapes, nature or special character and runs major campaigns when needed. It combines hands-on land and property management with being a highly respected and effective voice influencing the sustainable development of Cambridge. The CEO is responsible for ensuring that all green spaces and historic buildings in the charity s care are protected and enhanced, and that the influence on the development of the greater Cambridge area is as strong as it can be. Balancing demands across all areas of the charity s work is a major part of the role, informed by a strategy and strategic plan that guides prioritisation and focus in any given year. You will play a primary role in local advocacy, influence and the development of external partnerships and opportunities, and support the staff team in delivering the other areas. Main areas of responsibility include: Inspiring and Supportive Leadership Strategy Development and Delivery People and Organisation Development Finance and Governance Influence and Advocacy About You With sound finances and a small but effective staff team, we are looking for an inspirational and supportive leader who has the experience and knowledge required to help the charity flourish and rise to the opportunities and challenges of the coming years. You will bring with you the following key skills and experience: Degree or equivalent higher professional qualification, in management or a subject relevant to the role. Experience managing a team at a senior level. Proven ability to lead and motivate a senior team. Excellent oral and written communication skills across multiple audiences. Proven ability to network, advocate and positively influence at a high level. Experience of collaborative and partnership working to achieve more impact. Good professional understanding or experience of managing either natural habitats or built heritage, or both. Experience in strategy development and delivery, turning an ambitious vision into actionable plans. Experience of developing projects and project management, delivering practical outcomes to time and to budget. Experience in budgeting and financial management across multiple work areas. An understanding of town planning issues and the English development process, or willingness to learn. A good negotiator who can listen, influence, respond and follow up appropriately. High levels of self-awareness, emotional intelligence and empathy. Competency with a range of IT software and communications mechanisms. Our ideal candidate will live within Cambridge or the surrounding region and have had senior management experience in a relevant organisation. If this sounds like you then apply today! A full clean driving licence and proof of the right to work in the UK are required for this role. When applying you will be asked to submit a CV and Cover Letter. Please note that we are unable to consider anyone for the role if they haven t submitted both documents. About the Organisation The charity cares for the green setting of Cambridge and its most valuable landscapes and is working to enhance and connect them for nature and people. They inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture. You may also have experience in roles such as CEO, Chief Exec, Managing Director, Head of Operations, Deputy CEO, Deputy Chief Exec, Chief Executive Officer, Department Head, Head of. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 17, 2026
Full time
Chief Executive Officer This is a rare and exciting opportunity to take on the executive leadership of a highly respected and effective charity working within and around Cambridge. Join a charity that aims to protect, enhance and celebrate the landscape, heritage and nature that make Cambridge a special place, for today and for generations to come. Position: Chief Executive Officer Location: Cambridge/Hybrid (1 day per week working from home) Hours: Full-time, 37.5 hours per week (part-time or job share considered) Salary: £65 - £75k dependent on skills and experience. Contract: Permanent Benefits: 33 days annual holiday entitlement pro rata, includes allowance for Bank Holidays. Pension contribution of up to 5% of gross pay. Flexible delivery of hours. Remote working options. Free on-site parking Closing Date: 5pm on Monday 13 April. The Role This charity is a small but complex organisation. It owns greenspaces, nature reserves and historic properties that welcome thousands of visitors every year; it runs a busy outdoor education and events programme and delivers civic initiatives such as the Blue Plaque scheme for Cambridge; it is a driving force in the Cambridge Nature Network; it responds to hundreds of planning proposals that could have a harmful impact on Cambridge s landscapes, nature or special character and runs major campaigns when needed. It combines hands-on land and property management with being a highly respected and effective voice influencing the sustainable development of Cambridge. The CEO is responsible for ensuring that all green spaces and historic buildings in the charity s care are protected and enhanced, and that the influence on the development of the greater Cambridge area is as strong as it can be. Balancing demands across all areas of the charity s work is a major part of the role, informed by a strategy and strategic plan that guides prioritisation and focus in any given year. You will play a primary role in local advocacy, influence and the development of external partnerships and opportunities, and support the staff team in delivering the other areas. Main areas of responsibility include: Inspiring and Supportive Leadership Strategy Development and Delivery People and Organisation Development Finance and Governance Influence and Advocacy About You With sound finances and a small but effective staff team, we are looking for an inspirational and supportive leader who has the experience and knowledge required to help the charity flourish and rise to the opportunities and challenges of the coming years. You will bring with you the following key skills and experience: Degree or equivalent higher professional qualification, in management or a subject relevant to the role. Experience managing a team at a senior level. Proven ability to lead and motivate a senior team. Excellent oral and written communication skills across multiple audiences. Proven ability to network, advocate and positively influence at a high level. Experience of collaborative and partnership working to achieve more impact. Good professional understanding or experience of managing either natural habitats or built heritage, or both. Experience in strategy development and delivery, turning an ambitious vision into actionable plans. Experience of developing projects and project management, delivering practical outcomes to time and to budget. Experience in budgeting and financial management across multiple work areas. An understanding of town planning issues and the English development process, or willingness to learn. A good negotiator who can listen, influence, respond and follow up appropriately. High levels of self-awareness, emotional intelligence and empathy. Competency with a range of IT software and communications mechanisms. Our ideal candidate will live within Cambridge or the surrounding region and have had senior management experience in a relevant organisation. If this sounds like you then apply today! A full clean driving licence and proof of the right to work in the UK are required for this role. When applying you will be asked to submit a CV and Cover Letter. Please note that we are unable to consider anyone for the role if they haven t submitted both documents. About the Organisation The charity cares for the green setting of Cambridge and its most valuable landscapes and is working to enhance and connect them for nature and people. They inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture. You may also have experience in roles such as CEO, Chief Exec, Managing Director, Head of Operations, Deputy CEO, Deputy Chief Exec, Chief Executive Officer, Department Head, Head of. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Contract type: Variable Hours - fixed term 31/12/2026 Location: Leeds, Leeds International Study Centre Salary: up to £33.57 per hourLeeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our education strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across a range of modules or within a subject area. ABOUT THE ROLE Provide academic coordination for designated module(s) in the role of module coordinator Participate in regular meetings with teaching and support staff contributing to the effective overall management of the programmes and the student life cycle. Contribute to the design, delivery and development of modules offered by the centre. Contribute to the delivery and assessment of provision. Prepare module examinations and other forms of formative and summative assessment, mark and provide feedback to students. Update and maintain the Virtual Learning Environment (VLE) Work with the Student Experience Team and Registry and Operations Team in the delivery of induction, orientation and registration programmes. Liaise with the Progression, Welfare and Support team to support students in achieving their progression aim. Engage in scholarly activity to ensure the delivery of modules is current Implement quality assurance procedures at module level and contribute to the annual monitoring and review of the programme to achieve high standards Fully use centre systems to log and monitor student attendance Maintain accurate and up-to-date records of student engagement Complete sponsor reports and academic reports for students. Take up opportunities such as (for example) VLE development; Peer Observation activities. Undertake teaching, learning and assessment observations and associated staff development plans to assure standards within the subject area. Any other duties as required from time to time by the Head of Business and Centre Director Promote health, safety and wellbeing of students and colleagues. Hold personal accountability to avoid action that could threaten the health or safety of you, other employees, students or members of the public. ABOUT YOU A Bachelor's degree in a relevant subject area. A Masters qualification is desirable Candidates holding a PhD will be particularly welcomed. Experience of teaching in UK higher or further education and preferably a teaching qualification and experience of working with international students. Ability to develop and update teaching material and preferably experience of working within a Virtual Learning Environment Competence in teaching and administrative IT skills (Word, Excel, PowerPoint, e-mail, etc.) A student-centred and client-focused approach A commitment to continuous professional development Strong record-keeping skills Flexibility and willingness to work under pressure to deadlines Enthusiasm and motivation to be a performance-driven team player. Innovation and creativity in developing and executing student enhancement activities. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Mar 17, 2026
Full time
Contract type: Variable Hours - fixed term 31/12/2026 Location: Leeds, Leeds International Study Centre Salary: up to £33.57 per hourLeeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our education strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across a range of modules or within a subject area. ABOUT THE ROLE Provide academic coordination for designated module(s) in the role of module coordinator Participate in regular meetings with teaching and support staff contributing to the effective overall management of the programmes and the student life cycle. Contribute to the design, delivery and development of modules offered by the centre. Contribute to the delivery and assessment of provision. Prepare module examinations and other forms of formative and summative assessment, mark and provide feedback to students. Update and maintain the Virtual Learning Environment (VLE) Work with the Student Experience Team and Registry and Operations Team in the delivery of induction, orientation and registration programmes. Liaise with the Progression, Welfare and Support team to support students in achieving their progression aim. Engage in scholarly activity to ensure the delivery of modules is current Implement quality assurance procedures at module level and contribute to the annual monitoring and review of the programme to achieve high standards Fully use centre systems to log and monitor student attendance Maintain accurate and up-to-date records of student engagement Complete sponsor reports and academic reports for students. Take up opportunities such as (for example) VLE development; Peer Observation activities. Undertake teaching, learning and assessment observations and associated staff development plans to assure standards within the subject area. Any other duties as required from time to time by the Head of Business and Centre Director Promote health, safety and wellbeing of students and colleagues. Hold personal accountability to avoid action that could threaten the health or safety of you, other employees, students or members of the public. ABOUT YOU A Bachelor's degree in a relevant subject area. A Masters qualification is desirable Candidates holding a PhD will be particularly welcomed. Experience of teaching in UK higher or further education and preferably a teaching qualification and experience of working with international students. Ability to develop and update teaching material and preferably experience of working within a Virtual Learning Environment Competence in teaching and administrative IT skills (Word, Excel, PowerPoint, e-mail, etc.) A student-centred and client-focused approach A commitment to continuous professional development Strong record-keeping skills Flexibility and willingness to work under pressure to deadlines Enthusiasm and motivation to be a performance-driven team player. Innovation and creativity in developing and executing student enhancement activities. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Mar 17, 2026
Full time
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Our vision is that no-one feels like suicide is their only option. Our brand and communications are a vital tool to achieve this. Through bold, targeted campaigns and marketing, we want to continue to expand our reach, so that more people know about our life-saving services and we continue to break down the stigma that prevents people seeking and offering help. The Talent Lead will be the driving force behind CALM s Ambassador and Talent work, ensuring our high-profile supporters are deeply integrated into our mission to prevent suicide. This role is the bridge between our influential voices and our core impact areas of campaigns, press, content, social, fundraising and service delivery. This is a strategic, leadership position that requires a high level of collaboration, expert relationship management, robust operational oversight, and a passionate commitment to CALM s life-saving work. Responsibilities Recruitment and retention Lead on maintaining and strengthening existing relationships with talent and their management teams, working with the Communications Officer to ensure seamless and efficient stewardship and comms that streamline updates and inbound requests Work closely with the Head of PR & Comms to develop and realise an Ambassador strategy that aligns with our overarching organisational goals and an ambitious targeted recruitment strategy Lead proactive outreach and attend industry events to elevate CALM s profile. Identify talent with lived experience that aligns authentically with our cause Oversee the digital evolution of our talent community, working closely with the Communications Officer to develop new and existing comms channels that connect us with our Ambassadors and their teams, management of contact data within Salesforce, and ongoing monitoring of Ambassador social, press and partnership activity Beyond the creative and relational, you will oversee the operational excellence of the department. This includes: Leading on impact reporting and ongoing monitoring of Ambassador activity to measure success. Managing the full lifecycle of talent engagement, from creating and managing contracts to ensuring all activity is integrated with our Stories and Safeguarding protocols to support both Ambassadors and their teams. Collaboration A key part of this role is high-level collaboration with the Fundraising team. You will ensure that corporate partnerships, challenge events, major and individual giving initiatives are fully supported, managing the high volume of Ambassador requests with a strategic lens Lead on the Talent integration with Fundraising to realise our contractual commitments with funders, and deliver added value to income-generating activity across the full Fundraising mix Work collaboratively with the Communications Officer and Social Media Manager to deliver industry-leading collaborative content, providing regular, high-impact updates to keep our supporters engaged and informed. Work with the wider MarComms team to advise on our wider creator strategy, ensuring a cohesive approach to how we engage public figures Support the Head or PR & Comms to manage Talent-specific press requests, including scheduling and briefing Your profile Essential Criteria Significant experience in talent management, artist relations, or high-level PR/communications Proven track record of building and maintaining high-level relationships with celebrities, influencers, and their management teams (agents, publicists, and assistants) Extensive experience in talent-led PR, end-to-end media campaign management, and protecting brand integrity through strategic reputation oversight Ability to collaborate with multiple teams, managing multiple stakeholders with competing priorities Ability to develop and realise long-term talent and recruitment strategies that align with wider organisational goals Highly professional with exceptional interpersonal and communication skills and influencing ability Proficient in monitoring and evaluating talent activity, using data to produce high-impact reports for senior leadership and stakeholders Comfortable acting as a public-facing representative for an organisation at high-profile external events and networking opportunities Desirable Criteria An existing, active network of contacts within the UK entertainment, sports, or digital creator industries Experience working alongside Marketing & Comms teams to brief and deliver industry-leading collaborative content and campaigns Demonstrable experience in drafting and managing talent contracts, service level agreements, and data management (ideally using Salesforce) Experience working collaboratively with fundraising teams to leverage talent for corporate partnerships, major gifts, and multi-channel public appeals An understanding of the charity, mental health or suicide prevention sector and the key issues for communication with stakeholders, supporters and the broader public A robust understanding of safeguarding protocols and the ethical considerations involved when working with high-profile individuals sharing lived experience of mental health or suicide Why us? Reports to: Head of PR & Communications Contract: Full-time Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. Salary: £50k-£55k A work environment that values creativity, personal growth and collaboration. Applications for this role close on Monday 6th April .
Mar 17, 2026
Full time
Our vision is that no-one feels like suicide is their only option. Our brand and communications are a vital tool to achieve this. Through bold, targeted campaigns and marketing, we want to continue to expand our reach, so that more people know about our life-saving services and we continue to break down the stigma that prevents people seeking and offering help. The Talent Lead will be the driving force behind CALM s Ambassador and Talent work, ensuring our high-profile supporters are deeply integrated into our mission to prevent suicide. This role is the bridge between our influential voices and our core impact areas of campaigns, press, content, social, fundraising and service delivery. This is a strategic, leadership position that requires a high level of collaboration, expert relationship management, robust operational oversight, and a passionate commitment to CALM s life-saving work. Responsibilities Recruitment and retention Lead on maintaining and strengthening existing relationships with talent and their management teams, working with the Communications Officer to ensure seamless and efficient stewardship and comms that streamline updates and inbound requests Work closely with the Head of PR & Comms to develop and realise an Ambassador strategy that aligns with our overarching organisational goals and an ambitious targeted recruitment strategy Lead proactive outreach and attend industry events to elevate CALM s profile. Identify talent with lived experience that aligns authentically with our cause Oversee the digital evolution of our talent community, working closely with the Communications Officer to develop new and existing comms channels that connect us with our Ambassadors and their teams, management of contact data within Salesforce, and ongoing monitoring of Ambassador social, press and partnership activity Beyond the creative and relational, you will oversee the operational excellence of the department. This includes: Leading on impact reporting and ongoing monitoring of Ambassador activity to measure success. Managing the full lifecycle of talent engagement, from creating and managing contracts to ensuring all activity is integrated with our Stories and Safeguarding protocols to support both Ambassadors and their teams. Collaboration A key part of this role is high-level collaboration with the Fundraising team. You will ensure that corporate partnerships, challenge events, major and individual giving initiatives are fully supported, managing the high volume of Ambassador requests with a strategic lens Lead on the Talent integration with Fundraising to realise our contractual commitments with funders, and deliver added value to income-generating activity across the full Fundraising mix Work collaboratively with the Communications Officer and Social Media Manager to deliver industry-leading collaborative content, providing regular, high-impact updates to keep our supporters engaged and informed. Work with the wider MarComms team to advise on our wider creator strategy, ensuring a cohesive approach to how we engage public figures Support the Head or PR & Comms to manage Talent-specific press requests, including scheduling and briefing Your profile Essential Criteria Significant experience in talent management, artist relations, or high-level PR/communications Proven track record of building and maintaining high-level relationships with celebrities, influencers, and their management teams (agents, publicists, and assistants) Extensive experience in talent-led PR, end-to-end media campaign management, and protecting brand integrity through strategic reputation oversight Ability to collaborate with multiple teams, managing multiple stakeholders with competing priorities Ability to develop and realise long-term talent and recruitment strategies that align with wider organisational goals Highly professional with exceptional interpersonal and communication skills and influencing ability Proficient in monitoring and evaluating talent activity, using data to produce high-impact reports for senior leadership and stakeholders Comfortable acting as a public-facing representative for an organisation at high-profile external events and networking opportunities Desirable Criteria An existing, active network of contacts within the UK entertainment, sports, or digital creator industries Experience working alongside Marketing & Comms teams to brief and deliver industry-leading collaborative content and campaigns Demonstrable experience in drafting and managing talent contracts, service level agreements, and data management (ideally using Salesforce) Experience working collaboratively with fundraising teams to leverage talent for corporate partnerships, major gifts, and multi-channel public appeals An understanding of the charity, mental health or suicide prevention sector and the key issues for communication with stakeholders, supporters and the broader public A robust understanding of safeguarding protocols and the ethical considerations involved when working with high-profile individuals sharing lived experience of mental health or suicide Why us? Reports to: Head of PR & Communications Contract: Full-time Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. Salary: £50k-£55k A work environment that values creativity, personal growth and collaboration. Applications for this role close on Monday 6th April .
Posted Thursday, January 22, 2026 at 5:00 AM Location: London, UK (Remote, Full-Time) Valnet Inc. is seeking a strategic and entrepreneurial National Sales Manager to join our growing partnerships and media sales division. You'll drive direct revenue and lead a high-performing sales Pod responsible for developing relationships with top brands and agencies across entertainment, gaming, tech, auto, sports, and lifestyle. Representing a portfolio of global media brands - including ScreenRant, Collider, Polygon, CBR, TheGamer, How-To-Geek, SimpleFlying, and Carbuzz - you'll connect advertisers with over 200 million monthly users across Valnet's network. The ideal candidate is a proven closer and team builder with strong industry relationships and commercial instincts. Working closely with RevOps, you'll own your Pod's sales strategy, bottom-line performance, and client portfolio, delivering innovative, data-driven solutions that generate measurable impact. Key Responsibilities Strategic Sales Development & Revenue Growth Develop and execute a cross-vertical sales strategy targeting new clients and agencies across entertainment, gaming, tech, auto, lifestyle, and sports. Consistently deliver growth against quarterly and annual Pod targets across all Valnet products (display, branded content, programmatic, events, and sponsorships). Build custom 360 media programs integrating audience targeting, creative storytelling, and cross-platform execution. Deliver compelling pitches and proposals that translate audience insights into actionable client solutions. Negotiate and close high-value partnerships that drive long term revenue and client satisfaction. Own your Pod's P&L - accountable for profitability, cost efficiency, and bottom line performance. Manage and mentor an Account Manager, ensuring seamless campaign delivery and client success. Collaborate with RevOps, AdOps, and DMP teams to optimize performance and maintain margin discipline. Oversee full client lifecycle management - from prospecting to renewal and upsell. Enforce Pod business rules on pricing, account ownership, and spending. Partnership Growth & Client Relations Leverage existing relationships and develop new partnerships across key sectors: Tech & Auto: OEMs, consumer electronics Lifestyle & Sports: Brands and agencies with engaged fan audiences Act as a trusted advisor, aligning Valnet's premium media ecosystem with client goals and KPIs. Represent Valnet as a unified network connecting passionate, high intent audiences across all verticals. Industry Insight Stay ahead of industry trends in digital advertising, branded content, and data driven marketing. Identify new monetization opportunities and provide market feedback to refine product and pricing strategies. Maintain accurate pipeline and forecasting in Boostr CRM. Qualifications 7+ years of experience in digital media sales, partnerships, or integrated marketing. Proven success managing complex accounts and exceeding revenue goals across multiple verticals. Experience managing Account Managers and owning a P&L or bottom line target preferred. Strong grasp of digital media, sponsorships, licensing, and branded content sales. Exceptional relationship builder with deep agency and brand connections. Entrepreneurial mindset: thrives in fast paced, performance driven environments. Excellent communication, presentation, and negotiation skills. Full health insurance plan (medical, dental, and vision). Competitive compensation with strong commission and bonus structure. Career growth opportunities within a rapidly expanding global media network. Collaborative, fast paced, and creative work environment. Who We Are Valnet is a company unlike any other. Here, you'll work alongside passionate, dedicated individuals who bring their best every day, creating an environment that is as inspiring as it is challenging. We are innovative leaders, not passive followers, always pushing the boundaries of what's possible in our industry. We encourage autonomy and value creative contributions, empowering you to shape meaningful change from day one. Moreover, we don't just talk about culture - we make it our first priority, fostering a collaborative, fast paced environment where talent is recognized and rewarded. In our true meritocratic structure, your career can develop quickly, giving you the opportunity to grow professionally and be generously rewarded for your achievements. But don't take our word for it, visit our corporate website to see for yourself!
Mar 17, 2026
Full time
Posted Thursday, January 22, 2026 at 5:00 AM Location: London, UK (Remote, Full-Time) Valnet Inc. is seeking a strategic and entrepreneurial National Sales Manager to join our growing partnerships and media sales division. You'll drive direct revenue and lead a high-performing sales Pod responsible for developing relationships with top brands and agencies across entertainment, gaming, tech, auto, sports, and lifestyle. Representing a portfolio of global media brands - including ScreenRant, Collider, Polygon, CBR, TheGamer, How-To-Geek, SimpleFlying, and Carbuzz - you'll connect advertisers with over 200 million monthly users across Valnet's network. The ideal candidate is a proven closer and team builder with strong industry relationships and commercial instincts. Working closely with RevOps, you'll own your Pod's sales strategy, bottom-line performance, and client portfolio, delivering innovative, data-driven solutions that generate measurable impact. Key Responsibilities Strategic Sales Development & Revenue Growth Develop and execute a cross-vertical sales strategy targeting new clients and agencies across entertainment, gaming, tech, auto, lifestyle, and sports. Consistently deliver growth against quarterly and annual Pod targets across all Valnet products (display, branded content, programmatic, events, and sponsorships). Build custom 360 media programs integrating audience targeting, creative storytelling, and cross-platform execution. Deliver compelling pitches and proposals that translate audience insights into actionable client solutions. Negotiate and close high-value partnerships that drive long term revenue and client satisfaction. Own your Pod's P&L - accountable for profitability, cost efficiency, and bottom line performance. Manage and mentor an Account Manager, ensuring seamless campaign delivery and client success. Collaborate with RevOps, AdOps, and DMP teams to optimize performance and maintain margin discipline. Oversee full client lifecycle management - from prospecting to renewal and upsell. Enforce Pod business rules on pricing, account ownership, and spending. Partnership Growth & Client Relations Leverage existing relationships and develop new partnerships across key sectors: Tech & Auto: OEMs, consumer electronics Lifestyle & Sports: Brands and agencies with engaged fan audiences Act as a trusted advisor, aligning Valnet's premium media ecosystem with client goals and KPIs. Represent Valnet as a unified network connecting passionate, high intent audiences across all verticals. Industry Insight Stay ahead of industry trends in digital advertising, branded content, and data driven marketing. Identify new monetization opportunities and provide market feedback to refine product and pricing strategies. Maintain accurate pipeline and forecasting in Boostr CRM. Qualifications 7+ years of experience in digital media sales, partnerships, or integrated marketing. Proven success managing complex accounts and exceeding revenue goals across multiple verticals. Experience managing Account Managers and owning a P&L or bottom line target preferred. Strong grasp of digital media, sponsorships, licensing, and branded content sales. Exceptional relationship builder with deep agency and brand connections. Entrepreneurial mindset: thrives in fast paced, performance driven environments. Excellent communication, presentation, and negotiation skills. Full health insurance plan (medical, dental, and vision). Competitive compensation with strong commission and bonus structure. Career growth opportunities within a rapidly expanding global media network. Collaborative, fast paced, and creative work environment. Who We Are Valnet is a company unlike any other. Here, you'll work alongside passionate, dedicated individuals who bring their best every day, creating an environment that is as inspiring as it is challenging. We are innovative leaders, not passive followers, always pushing the boundaries of what's possible in our industry. We encourage autonomy and value creative contributions, empowering you to shape meaningful change from day one. Moreover, we don't just talk about culture - we make it our first priority, fostering a collaborative, fast paced environment where talent is recognized and rewarded. In our true meritocratic structure, your career can develop quickly, giving you the opportunity to grow professionally and be generously rewarded for your achievements. But don't take our word for it, visit our corporate website to see for yourself!
Your new company Our client, a collaborative and nurturing international firm, is looking for a Technical Claims Handler to join their Professional Indemnity team in Bristol, who act on numerous high-value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. This role is based in our client's Bristol office, however you will be able to work remotely from home for part of the week if desired as the firm operates a hybrid working policy. Your new role As a Technical Claims Handler, you will join an already established but growing team that handles professional indemnity claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers. You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position. You will also have the opportunity to work collaboratively and with other Claims Handlers and Managers in training and coaching other team members. The team provides significant value to the wider law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy. The claims are varied, arising out of every aspect of a professional's practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. What you'll need to succeed To be successful in this role, you will need to be an experienced claims handler along with technical claims knowledge and expertise which demonstrates your experience level. You will need to have a thorough understanding of relevant legislation and legal frameworks and the importance of compliance. On top of this, demonstrable customer service skills with the ability to deal with difficult or demanding situations and clients, along with great communication skills, both orally and in writing is expected. You will need the ability to prioritise effectively and adapt plans, accordingly, consistently producing high quality work even when meeting tight timescales.Desirable but not essential: LLB Law, GDL, ACII, CILEx or equivalent legal qualifications. Experience of relationship management (internal and external). Previous experience of working with a case management system. What you'll get in return Joining a leading international law practice, alongside a competitive salary, you will have access to a wide range of the firm's benefits. Our client boasts an extensive variety of benefits, including the Cycle to Work Scheme, dental and medical insurance, income protection, gym memberships amongst more. Their brand-new offices are in central Bristol. What you'll need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Harriet Chapman at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 17, 2026
Full time
Your new company Our client, a collaborative and nurturing international firm, is looking for a Technical Claims Handler to join their Professional Indemnity team in Bristol, who act on numerous high-value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. This role is based in our client's Bristol office, however you will be able to work remotely from home for part of the week if desired as the firm operates a hybrid working policy. Your new role As a Technical Claims Handler, you will join an already established but growing team that handles professional indemnity claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers. You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position. You will also have the opportunity to work collaboratively and with other Claims Handlers and Managers in training and coaching other team members. The team provides significant value to the wider law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy. The claims are varied, arising out of every aspect of a professional's practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. What you'll need to succeed To be successful in this role, you will need to be an experienced claims handler along with technical claims knowledge and expertise which demonstrates your experience level. You will need to have a thorough understanding of relevant legislation and legal frameworks and the importance of compliance. On top of this, demonstrable customer service skills with the ability to deal with difficult or demanding situations and clients, along with great communication skills, both orally and in writing is expected. You will need the ability to prioritise effectively and adapt plans, accordingly, consistently producing high quality work even when meeting tight timescales.Desirable but not essential: LLB Law, GDL, ACII, CILEx or equivalent legal qualifications. Experience of relationship management (internal and external). Previous experience of working with a case management system. What you'll get in return Joining a leading international law practice, alongside a competitive salary, you will have access to a wide range of the firm's benefits. Our client boasts an extensive variety of benefits, including the Cycle to Work Scheme, dental and medical insurance, income protection, gym memberships amongst more. Their brand-new offices are in central Bristol. What you'll need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Harriet Chapman at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Mar 17, 2026
Full time
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
International Institute for Environment and Development (IIED)
About Us IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe. We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice acknowledging our own role in this. We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights. We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all. We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us. We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week. The Benefits - Salary of £64,814 - £80,654 per annum - 25 days' annual leave per year, plus bank holidays and additional leave over Christmas - 7.5% employer pension contributions - Enhanced maternity, paternity, and adoption pay - Cycle-to-work scheme - Employee protection scheme (life, critical illness, income protection) This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation. You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact. What s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world. So, if you re ready to lead ambitious fundraising that powers global change, read on and apply today. The Role As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission. Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding. Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions. Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery. Additionally, you will: - Gather and share intelligence on trends within the funding landscape - Generate new fundraising ideas and opportunities with existing and new funders - Support teams to develop fundraising plans, donor scoping and funding bids - Analyse data to inform fundraising strategies and income generation - Design and manage internal fundraising support processes and systems - Oversee the team budget and support staff development and wellbeing About You To be considered as our Head of Fundraising & Business Development, you will need: - Significant experience leading fundraising functions in an international NGO or charity - A proven, impressive track record in fundraising - Experience in partnership and consortium development - Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams - The ability to design and deliver income-generation strategies across multiple streams - A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development - A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America - Strong influencing, negotiating, stakeholder engagement and diplomacy skills - A degree in a relevant discipline or equivalent work experience - The willingness and ability to travel internationally This role requires a Basic DBS check. IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection. The closing date for this role is 5th April 2026. Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships. IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
Mar 17, 2026
Full time
About Us IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe. We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice acknowledging our own role in this. We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights. We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all. We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us. We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week. The Benefits - Salary of £64,814 - £80,654 per annum - 25 days' annual leave per year, plus bank holidays and additional leave over Christmas - 7.5% employer pension contributions - Enhanced maternity, paternity, and adoption pay - Cycle-to-work scheme - Employee protection scheme (life, critical illness, income protection) This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation. You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact. What s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world. So, if you re ready to lead ambitious fundraising that powers global change, read on and apply today. The Role As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission. Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding. Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions. Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery. Additionally, you will: - Gather and share intelligence on trends within the funding landscape - Generate new fundraising ideas and opportunities with existing and new funders - Support teams to develop fundraising plans, donor scoping and funding bids - Analyse data to inform fundraising strategies and income generation - Design and manage internal fundraising support processes and systems - Oversee the team budget and support staff development and wellbeing About You To be considered as our Head of Fundraising & Business Development, you will need: - Significant experience leading fundraising functions in an international NGO or charity - A proven, impressive track record in fundraising - Experience in partnership and consortium development - Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams - The ability to design and deliver income-generation strategies across multiple streams - A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development - A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America - Strong influencing, negotiating, stakeholder engagement and diplomacy skills - A degree in a relevant discipline or equivalent work experience - The willingness and ability to travel internationally This role requires a Basic DBS check. IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection. The closing date for this role is 5th April 2026. Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships. IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About the role Research has shown that there is significant potential for new and existing wealth holders to use their resources to fund climate action, and demand for trusted advisors to accelerate both the pace and efficacy of philanthropy. The Impatience Earth team has a track record of delivering quality philanthropy advisory for climate action, and with a growing team we have the capacity to take on new clients. As the Philanthropy Catalyst Lead, you will be instrumental in building a strong pipeline of clients who would benefit from our climate advisory services. You are someone who is comfortable connecting with and engaging wealth holders, such as high-net worth individuals, family foundations and corporate foundations that have the potential to commit substantial resources (£200k+ year) to climate action. These clients may be based in the UK or Europe (as reflects the majority of our client base so far) although you will also work with colleagues engaged in catalysing philanthropy in other regions of the world. You will report directly to the Co-CEO, but also work closely with other members of the team and partners such as the Environmental Funders Network (EFN) to grow climate philanthropy. This is not a fundraising role for Impatience Earth: the primary focus will be to further develop and hone our business development strategy; to find, qualify and cultivate prospects; and to support the delivery of advisory services as needed once prospects are converted into clients. About Impatience Earth Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations. A great deal of these clients have come from word of mouth and from within our team s existing connections, and we are now looking to expand our reach beyond our own network. We have ambitious plans to unlock greater funding for intersectional climate justice work, with bespoke advisory for new climate funders continuing to be a core pillar of our strategic plan. Key responsibilities include but are not limited to the following: Further developing our business development strategy. This would include: Reviewing and assessing previous and existing business development activities, and prioritising actions Identifying key target audiences and referral partners Proposing realistic and stretch targets for our business development activities Developing concise and effective communications for our target audience, for example, by crafting compelling outreach emails Researching, qualifying and engaging with prospective clients. This would include: Using your past experience of engaging wealth holders to suggest new business development or prospect research ideas Reviewing funder databases for leads and relevant information Initiating a new (simple!) system of tracking client leads from identification to conversion Arranging and joining scoping conversations with potential clients Identifying events and spaces to engage with prospective clients Initiating and managing key relationships. This would include: Stewarding prospective clients who are not yet ready to engage with our services Re-engaging and managing strong relationships with key referral partners and intermediaries, such as EFN, private banks, wealth advisors, family offices and other philanthropy advisors Representing Impatience Earth externally at meetings and events to meet our business development objectives Working closely with colleagues to integrate business development across programmes. This would include: Working with Impatience Earth colleagues who lead our Strategic Communications, Global South and International Partnerships work to guide and support their activities around business development General support and advice to strengthen all staff members business development knowledge and skills Support client delivery. As and when you convert prospects into clients, we may need you to support client leads with delivery. This might include arranging and facilitating expert meetings and strategy sessions. What we re looking for At least 3 years previous experience of working in major gift fundraising, trust and foundation fundraising, private wealth advisory, or similar that gives you insight and knowledge into the philanthropic landscape, HNWIs, and the networks and ecosystem in which they operate Someone who enjoys engaging with philanthropists in-person and at events, and comfortable having interesting but sometimes challenging conversations A proven track record of converting leads into confirmed high value clients (or funders) at the 6- or 7-figure level and managing successful relationships with them Strong research skills, including ability to use datasets and access information to find and qualify prospects Excellent written and verbal communication skills A self starter who is able to think both creatively and strategically about business development; able to work independently but also as part of a dynamic and highly collaborative team Confidence engaging with different types of stakeholders, especially high net worth individuals, and the emotional intelligence and social skills to build genuine, trusted relationships A good understanding of the role of philanthropy in the context of social, economic and climate injustices Committed to tackling the climate crisis with a good grasp of its causes and solutions - though our team will provide training if you have not worked in a climate-focused role before Commitment to anti-oppression and social justice You ll have an advantage if you: Have developed or contributed to the development of a successful fundraising or business development strategy Have previously advised philanthropists, family offices, or foundations How you ll know you re doing a good job Impatience Earth is advising new clients that we had not previously engaged with You have converted prospects into clients that will contribute to our headline KPIs around funding catalysed and disbursed for impactful climate solutions You build and manage a high-quality pipeline of prospects You have stewarded trusted relationships with key partners turning them into a source of referrals and leads You have collaborated with the client delivery team to ensure a smooth handover from agreeing the terms of the client project to starting the engagement You contribute to increasing the team s knowledge around business development, and understanding our Unique Selling Point How To Apply: Unfortunately, we are not able to sponsor visas, nor are we able to have calls with candidates in advance of application. We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview. We recommend that you do not use AI for the content of your CV or cover letter. This is based on past recruitment rounds where applications that were written without the use of AI were more likely to go through to the next stage e.g. they were personalised with specific and relevant examples. Stage 1: Using CharityJob, please submit your CV and your short answers to the following two questions (no more than 1.5 pages): What experience do you have working with high-net worth individuals and are there any success stories you d like to share as a result of their work with them? What perspectives and skills make you a stand out candidate for this specific role? Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance. Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise. Stage 4: As part of the final interview stage, you ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview. As part of the interview process, you will meet our Co-CEO Yasmin Ahammad, Senior Manager Raysa Franca and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth. . click apply for full job details
Mar 17, 2026
Full time
About the role Research has shown that there is significant potential for new and existing wealth holders to use their resources to fund climate action, and demand for trusted advisors to accelerate both the pace and efficacy of philanthropy. The Impatience Earth team has a track record of delivering quality philanthropy advisory for climate action, and with a growing team we have the capacity to take on new clients. As the Philanthropy Catalyst Lead, you will be instrumental in building a strong pipeline of clients who would benefit from our climate advisory services. You are someone who is comfortable connecting with and engaging wealth holders, such as high-net worth individuals, family foundations and corporate foundations that have the potential to commit substantial resources (£200k+ year) to climate action. These clients may be based in the UK or Europe (as reflects the majority of our client base so far) although you will also work with colleagues engaged in catalysing philanthropy in other regions of the world. You will report directly to the Co-CEO, but also work closely with other members of the team and partners such as the Environmental Funders Network (EFN) to grow climate philanthropy. This is not a fundraising role for Impatience Earth: the primary focus will be to further develop and hone our business development strategy; to find, qualify and cultivate prospects; and to support the delivery of advisory services as needed once prospects are converted into clients. About Impatience Earth Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations. A great deal of these clients have come from word of mouth and from within our team s existing connections, and we are now looking to expand our reach beyond our own network. We have ambitious plans to unlock greater funding for intersectional climate justice work, with bespoke advisory for new climate funders continuing to be a core pillar of our strategic plan. Key responsibilities include but are not limited to the following: Further developing our business development strategy. This would include: Reviewing and assessing previous and existing business development activities, and prioritising actions Identifying key target audiences and referral partners Proposing realistic and stretch targets for our business development activities Developing concise and effective communications for our target audience, for example, by crafting compelling outreach emails Researching, qualifying and engaging with prospective clients. This would include: Using your past experience of engaging wealth holders to suggest new business development or prospect research ideas Reviewing funder databases for leads and relevant information Initiating a new (simple!) system of tracking client leads from identification to conversion Arranging and joining scoping conversations with potential clients Identifying events and spaces to engage with prospective clients Initiating and managing key relationships. This would include: Stewarding prospective clients who are not yet ready to engage with our services Re-engaging and managing strong relationships with key referral partners and intermediaries, such as EFN, private banks, wealth advisors, family offices and other philanthropy advisors Representing Impatience Earth externally at meetings and events to meet our business development objectives Working closely with colleagues to integrate business development across programmes. This would include: Working with Impatience Earth colleagues who lead our Strategic Communications, Global South and International Partnerships work to guide and support their activities around business development General support and advice to strengthen all staff members business development knowledge and skills Support client delivery. As and when you convert prospects into clients, we may need you to support client leads with delivery. This might include arranging and facilitating expert meetings and strategy sessions. What we re looking for At least 3 years previous experience of working in major gift fundraising, trust and foundation fundraising, private wealth advisory, or similar that gives you insight and knowledge into the philanthropic landscape, HNWIs, and the networks and ecosystem in which they operate Someone who enjoys engaging with philanthropists in-person and at events, and comfortable having interesting but sometimes challenging conversations A proven track record of converting leads into confirmed high value clients (or funders) at the 6- or 7-figure level and managing successful relationships with them Strong research skills, including ability to use datasets and access information to find and qualify prospects Excellent written and verbal communication skills A self starter who is able to think both creatively and strategically about business development; able to work independently but also as part of a dynamic and highly collaborative team Confidence engaging with different types of stakeholders, especially high net worth individuals, and the emotional intelligence and social skills to build genuine, trusted relationships A good understanding of the role of philanthropy in the context of social, economic and climate injustices Committed to tackling the climate crisis with a good grasp of its causes and solutions - though our team will provide training if you have not worked in a climate-focused role before Commitment to anti-oppression and social justice You ll have an advantage if you: Have developed or contributed to the development of a successful fundraising or business development strategy Have previously advised philanthropists, family offices, or foundations How you ll know you re doing a good job Impatience Earth is advising new clients that we had not previously engaged with You have converted prospects into clients that will contribute to our headline KPIs around funding catalysed and disbursed for impactful climate solutions You build and manage a high-quality pipeline of prospects You have stewarded trusted relationships with key partners turning them into a source of referrals and leads You have collaborated with the client delivery team to ensure a smooth handover from agreeing the terms of the client project to starting the engagement You contribute to increasing the team s knowledge around business development, and understanding our Unique Selling Point How To Apply: Unfortunately, we are not able to sponsor visas, nor are we able to have calls with candidates in advance of application. We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview. We recommend that you do not use AI for the content of your CV or cover letter. This is based on past recruitment rounds where applications that were written without the use of AI were more likely to go through to the next stage e.g. they were personalised with specific and relevant examples. Stage 1: Using CharityJob, please submit your CV and your short answers to the following two questions (no more than 1.5 pages): What experience do you have working with high-net worth individuals and are there any success stories you d like to share as a result of their work with them? What perspectives and skills make you a stand out candidate for this specific role? Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance. Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise. Stage 4: As part of the final interview stage, you ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview. As part of the interview process, you will meet our Co-CEO Yasmin Ahammad, Senior Manager Raysa Franca and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth. . click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Your new company You'll be joining a forward-thinking organisation embarking on an exciting people development journey. With the launch of a brand new Talent Academy, this business is investing heavily in learning, growth, and capability-building across the business. This newly created role sits at the heart of that strategy, giving you the opportunity to influence, shape, and establish how Learning & Development will drive business performance for years to come.You'll work closely with a supportive Head of People, enthusiastic managers, and leaders who are passionate about raising capability, improving performance, and nurturing future talent. Your new role As the Learning Lead, you will play a key role in building engaging, practical and impactful learning experiences across the organisation. Your responsibilities will include: Leadership Development Programme Coordination Coordinating the delivery of our new Leadership Development Programme for all people managers. Sessions will be delivered virtually via teams; your role will focus on scheduling, communication, engagement, and ensuring smooth programme rollout-no direct facilitation required at this stage. Designing a New Sales Induction Programme Partnering with our brilliant sales managers to create a structured induction pathway for sales staff. This will cover communication and sales techniques, systems training, and a customer-centric mindset. You'll take the lead in shaping an induction programme the whole organisation can be proud of. Exploring Digital Learning Solutions Leading the exploration of cost-effective digital learning platforms and tools (within a modest budget). Supporting the setup, administration and ongoing improvement of these platforms to modernise how we deliver learning. Plus Helping shape the Talent Academy from the ground up. Providing insight, ideas and creativity to build a high-impact L&D offering that evolves as the business grows. This is a hand-on, varied and highly rewarding role for someone who loves building L&D from the ground up and wants to make a visible difference. What you'll need to succeed Experience in Learning & Development, with strong design and planning capability. Confidence working with stakeholders at all levels, particularly managers and team leaders. Knowledge of blended learning methods and digital learning tools. Strong organisational skills, with the ability to plan, coordinate and deliver multiple projects. A proactive, solutions-focused mindset and genuine passion for building learning that improves performance. Experience within sales, commercial, or customer-focused environments. Experience building induction programmes or leadership development content. What you'll get in return The chance to step into a newly created role and truly shape it as your own. The opportunity to build and influence the design of a brand new Talent Academy. Annual salary of £38,000 4 Days on site, Fridays from home with an early finish. A supportive, person-focused environment where your ideas will be heard and valued. Visibility, impact, and the ability to contribute meaningfully to business performance through learning. The satisfaction of building learning programmes that will support hundreds of employees now and in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 17, 2026
Full time
Your new company You'll be joining a forward-thinking organisation embarking on an exciting people development journey. With the launch of a brand new Talent Academy, this business is investing heavily in learning, growth, and capability-building across the business. This newly created role sits at the heart of that strategy, giving you the opportunity to influence, shape, and establish how Learning & Development will drive business performance for years to come.You'll work closely with a supportive Head of People, enthusiastic managers, and leaders who are passionate about raising capability, improving performance, and nurturing future talent. Your new role As the Learning Lead, you will play a key role in building engaging, practical and impactful learning experiences across the organisation. Your responsibilities will include: Leadership Development Programme Coordination Coordinating the delivery of our new Leadership Development Programme for all people managers. Sessions will be delivered virtually via teams; your role will focus on scheduling, communication, engagement, and ensuring smooth programme rollout-no direct facilitation required at this stage. Designing a New Sales Induction Programme Partnering with our brilliant sales managers to create a structured induction pathway for sales staff. This will cover communication and sales techniques, systems training, and a customer-centric mindset. You'll take the lead in shaping an induction programme the whole organisation can be proud of. Exploring Digital Learning Solutions Leading the exploration of cost-effective digital learning platforms and tools (within a modest budget). Supporting the setup, administration and ongoing improvement of these platforms to modernise how we deliver learning. Plus Helping shape the Talent Academy from the ground up. Providing insight, ideas and creativity to build a high-impact L&D offering that evolves as the business grows. This is a hand-on, varied and highly rewarding role for someone who loves building L&D from the ground up and wants to make a visible difference. What you'll need to succeed Experience in Learning & Development, with strong design and planning capability. Confidence working with stakeholders at all levels, particularly managers and team leaders. Knowledge of blended learning methods and digital learning tools. Strong organisational skills, with the ability to plan, coordinate and deliver multiple projects. A proactive, solutions-focused mindset and genuine passion for building learning that improves performance. Experience within sales, commercial, or customer-focused environments. Experience building induction programmes or leadership development content. What you'll get in return The chance to step into a newly created role and truly shape it as your own. The opportunity to build and influence the design of a brand new Talent Academy. Annual salary of £38,000 4 Days on site, Fridays from home with an early finish. A supportive, person-focused environment where your ideas will be heard and valued. Visibility, impact, and the ability to contribute meaningfully to business performance through learning. The satisfaction of building learning programmes that will support hundreds of employees now and in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Charity People is delighted to be partnering with a nature conservation charity to recruit an interim Head of Communications to join the organisation as a 14 month maternity cover contract. Contract: Full time, interim 14 month role Salary: £40,000 per annum Location: Hybrid role between home and London office, with three days per week at the organisation's office in Holland Park, West London Closing date for applications: 9am on Friday 27th March Interviews: First stage interviews will be held remotely on Thursday 9th April with second round held in person on Wednesday 15th April Established in 1993, the organisation is a fundraising and grant-giving nature conservation charity that has channelled £26 million to 220 conservation leaders in 80 countries across the Global South. Offering long term, laddered support in the form of grant awards to courageous changemakers leading local solutions to the global biodiversity and climate crises, the organisation supports work rooted in communities that creates lasting benefits for wildlife, landscapes and people. The charity enables grassroots conservationists to scale up their work and make a global impact. The interim Head of Communications will join a small team in London to lead and deliver an integrated communications and engagement strategy that amplifies the voices of grassroots conservation leaders internationally. The role is key within the organisation and holds responsibility for raising the organisation's profile, strengthening audience engagement, and supporting fundraising objectives across digital, print, and events. Core responsibilities will be as follows: Implement a dynamic annual communications strategy that aligns closely with PR and fundraising priorities Leading impactful campaigns across email marketing, social media, website, branding and events Acting as webmaster and brand guardian, ensuring all communications are compelling, consistent and on brand, while driving measurable growth in digital engagement and audience development Leading communications around the international awards programme celebrating outstanding grassroots conservation leaders, working across digital campaigns, ceremony communications, publications, social This is an exciting opportunity to play a key role within an influential conservation organisation, shaping storytelling that drives real-world impact. We would love to see applications from candidates with the following skills and experience: Ability to think strategically combined with creative flair and a passion for purpose-driven communications Demonstrable experience of working in a similar role within the charity or NGO sector Proven experience delivering communications strategies and producing effective digital and print communications for a wide range of audiences Strong digital expertise across email marketing, social media, websites and analytics Experience managing brand identity and external suppliers, and of event communications Excellent writing and editorial ability, with an eye for design Ability to undertake webmaster and editor responsibilities, with experience of using WordPress preferred Experience setting social media strategy, and using online tools such as Canva and Hootsuite to aid with content creation and scheduling Proven success in contributing to PR campaigns and securing media coverage Strong project management and line management skills, as well as excellent interpersonal skills Able to manage and prioritise a busy and varied workload Understanding of or interest in issues in wildlife conservation Proven ability in effective budgeting, negotiating and budget management If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Mar 17, 2026
Full time
Charity People is delighted to be partnering with a nature conservation charity to recruit an interim Head of Communications to join the organisation as a 14 month maternity cover contract. Contract: Full time, interim 14 month role Salary: £40,000 per annum Location: Hybrid role between home and London office, with three days per week at the organisation's office in Holland Park, West London Closing date for applications: 9am on Friday 27th March Interviews: First stage interviews will be held remotely on Thursday 9th April with second round held in person on Wednesday 15th April Established in 1993, the organisation is a fundraising and grant-giving nature conservation charity that has channelled £26 million to 220 conservation leaders in 80 countries across the Global South. Offering long term, laddered support in the form of grant awards to courageous changemakers leading local solutions to the global biodiversity and climate crises, the organisation supports work rooted in communities that creates lasting benefits for wildlife, landscapes and people. The charity enables grassroots conservationists to scale up their work and make a global impact. The interim Head of Communications will join a small team in London to lead and deliver an integrated communications and engagement strategy that amplifies the voices of grassroots conservation leaders internationally. The role is key within the organisation and holds responsibility for raising the organisation's profile, strengthening audience engagement, and supporting fundraising objectives across digital, print, and events. Core responsibilities will be as follows: Implement a dynamic annual communications strategy that aligns closely with PR and fundraising priorities Leading impactful campaigns across email marketing, social media, website, branding and events Acting as webmaster and brand guardian, ensuring all communications are compelling, consistent and on brand, while driving measurable growth in digital engagement and audience development Leading communications around the international awards programme celebrating outstanding grassroots conservation leaders, working across digital campaigns, ceremony communications, publications, social This is an exciting opportunity to play a key role within an influential conservation organisation, shaping storytelling that drives real-world impact. We would love to see applications from candidates with the following skills and experience: Ability to think strategically combined with creative flair and a passion for purpose-driven communications Demonstrable experience of working in a similar role within the charity or NGO sector Proven experience delivering communications strategies and producing effective digital and print communications for a wide range of audiences Strong digital expertise across email marketing, social media, websites and analytics Experience managing brand identity and external suppliers, and of event communications Excellent writing and editorial ability, with an eye for design Ability to undertake webmaster and editor responsibilities, with experience of using WordPress preferred Experience setting social media strategy, and using online tools such as Canva and Hootsuite to aid with content creation and scheduling Proven success in contributing to PR campaigns and securing media coverage Strong project management and line management skills, as well as excellent interpersonal skills Able to manage and prioritise a busy and varied workload Understanding of or interest in issues in wildlife conservation Proven ability in effective budgeting, negotiating and budget management If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
