About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) About The Role: Working pattern: Monday to Friday, 8:00am-4:30pm To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation Key Hiring Criteria: Previous experience working within Facilities Management. Full clean driving licence ECS/CSCS card is essential. We require at least one of the following: Changeover from Domestic to Commercial Gas (CODNC01). Core Commercial Qualification. Valid and in date Gas Safe Registration and car Qualifications Required: COCN1 (Core Commercial Gas Safety) CIGA1 (Commercial Indirect Fired Heating Appliances) CORT1 (Commercial Overhead Radiant Tube & Plaque Heaters) ICPN1 (Installation of Commercial Pipework) TPCP1 (Testing & Purging of Commercial Pipework) TPCP1A (Testing & Purging of Low-Pressure Commercial Pipework) We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Aug 26, 2026
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) About The Role: Working pattern: Monday to Friday, 8:00am-4:30pm To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation Key Hiring Criteria: Previous experience working within Facilities Management. Full clean driving licence ECS/CSCS card is essential. We require at least one of the following: Changeover from Domestic to Commercial Gas (CODNC01). Core Commercial Qualification. Valid and in date Gas Safe Registration and car Qualifications Required: COCN1 (Core Commercial Gas Safety) CIGA1 (Commercial Indirect Fired Heating Appliances) CORT1 (Commercial Overhead Radiant Tube & Plaque Heaters) ICPN1 (Installation of Commercial Pipework) TPCP1 (Testing & Purging of Commercial Pipework) TPCP1A (Testing & Purging of Low-Pressure Commercial Pipework) We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Monday to Sunday evening shifts: 3-hour shifts (20:30 - 23:30) Saturday and Sunday: 5-hour shifts Additional shifts may be available as required SALARY ANNUAL LEAVE Holiday pay paid as a percentage on top of the hourly rate REPORTING TO Cleaning Supervisor/Facilities assistant/Head of Facilities Help create a safe, clean, and welcoming environment for students from around the world At International House London (IH London), we believe that great learning experiences start with a safe, clean, and welcoming environment. Since 1962, we have welcomed students from across the world to study, develop their careers, and experience different cultures Located in the heart of Covent Garden, we are looking for a reliable and hardworking Evening Cleaner to join our Facilities team and help maintain the high standards our students, staff, and visitors expect. The role We are looking for a dependable and motivated Evening Cleaner who takes pride in their work and enjoys maintaining high standards of cleanliness and presentation. You will work independently and as part of a small team, carrying out a range of cleaning duties and ensuring all tasks are completed safely and efficiently. Scope and impact Every day, IH London welcomes students, teachers, staff, and visitors from across the globe. The cleanliness and safety of our facilities have a direct impact on their experience. As an Evening Cleaner, you will help ensure that our learning and working environments remain safe, hygienic, and welcoming, supporting the wellbeing of everyone who uses our facilities. Maintain high cleaning standards across the school, working closely with the Facilities team and following all health and safety procedures. Cleaning & Hygiene Sweep, vacuum, and mop floors throughout the building Clean classrooms, offices, communal areas, and staff spaces Clean and sanitise toilets and washrooms to a high standard Wipe desks, whiteboards, telephones, keyboards, computer screens, and other surfaces Clean windowsills, skirting boards, glass partitions, and furniture as required Wash and put away used mugs, cutlery, and kitchen items Empty litter bins and dispose of waste appropriately Transfer recycling and general waste to designated storage areas Maintain correct separation of recyclable and non-recyclable waste Facilities Support Refill soap dispensers, toilet paper, and hand towel supplies Maintain cleaning cupboards and stock levels Report maintenance issues, damage, leaks, or hazards promptly Move tables, chairs, and portable equipment where required Health, Safety & Security Use cleaning equipment and chemicals safely and responsibly Follow COSHH, safeguarding, and health and safety procedures Work safely when carrying out lone-working duties where required Lock the building and activate intruder alarms when necessary (full training provided) Qualifications we're looking for: Essential Qualifications Previous cleaning experience or relevant practical experience Experience cleaning within a school or educational setting Understanding of workplace health and safety COSHH certification Good spoken English communication skills First Aid certification Ability to work independently with minimal supervision Fire Marshal training Ability to safely carry out physical duties associated with the role Experience of lone working Reliability, flexibility, and punctuality Basic IT skills Desirable Qualifications Please note that if you are successful at the interview stage, all offers are subject to a right to work in the UK eligibility check, satisfactory references, and safeguarding requirements. We encourage fairness and equality in our recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person, and interview questions will be related only to the requirements of the role. Why join IH London? Work in a respected international organisation with a global community Great perks: Free language courses, Perks at Work, and access to the IH London staff portal Be part of a friendly and supportive Facilities team Full training provided, including safeguarding and health & safety training Competitive hourly rate of £14.80 plus holiday pay Opportunities to develop new skills and workplace qualifications Central London location in Covent Garden International House London's Values: Ethical, Inclusive, Innovative, Passionate, Professional Contract type Casual Hours 20 £14.80 per hour (+ holiday pay) Competitive Closing date for applications 31st August, 2026 Associated files priority_high Please note, in order to successfully download our job description, you may need to allow pop-ups for this site attachment Part_time_evening_Cleaner_JD_Casual_contract_August_2026.docx Preview Download
Aug 25, 2026
Full time
Monday to Sunday evening shifts: 3-hour shifts (20:30 - 23:30) Saturday and Sunday: 5-hour shifts Additional shifts may be available as required SALARY ANNUAL LEAVE Holiday pay paid as a percentage on top of the hourly rate REPORTING TO Cleaning Supervisor/Facilities assistant/Head of Facilities Help create a safe, clean, and welcoming environment for students from around the world At International House London (IH London), we believe that great learning experiences start with a safe, clean, and welcoming environment. Since 1962, we have welcomed students from across the world to study, develop their careers, and experience different cultures Located in the heart of Covent Garden, we are looking for a reliable and hardworking Evening Cleaner to join our Facilities team and help maintain the high standards our students, staff, and visitors expect. The role We are looking for a dependable and motivated Evening Cleaner who takes pride in their work and enjoys maintaining high standards of cleanliness and presentation. You will work independently and as part of a small team, carrying out a range of cleaning duties and ensuring all tasks are completed safely and efficiently. Scope and impact Every day, IH London welcomes students, teachers, staff, and visitors from across the globe. The cleanliness and safety of our facilities have a direct impact on their experience. As an Evening Cleaner, you will help ensure that our learning and working environments remain safe, hygienic, and welcoming, supporting the wellbeing of everyone who uses our facilities. Maintain high cleaning standards across the school, working closely with the Facilities team and following all health and safety procedures. Cleaning & Hygiene Sweep, vacuum, and mop floors throughout the building Clean classrooms, offices, communal areas, and staff spaces Clean and sanitise toilets and washrooms to a high standard Wipe desks, whiteboards, telephones, keyboards, computer screens, and other surfaces Clean windowsills, skirting boards, glass partitions, and furniture as required Wash and put away used mugs, cutlery, and kitchen items Empty litter bins and dispose of waste appropriately Transfer recycling and general waste to designated storage areas Maintain correct separation of recyclable and non-recyclable waste Facilities Support Refill soap dispensers, toilet paper, and hand towel supplies Maintain cleaning cupboards and stock levels Report maintenance issues, damage, leaks, or hazards promptly Move tables, chairs, and portable equipment where required Health, Safety & Security Use cleaning equipment and chemicals safely and responsibly Follow COSHH, safeguarding, and health and safety procedures Work safely when carrying out lone-working duties where required Lock the building and activate intruder alarms when necessary (full training provided) Qualifications we're looking for: Essential Qualifications Previous cleaning experience or relevant practical experience Experience cleaning within a school or educational setting Understanding of workplace health and safety COSHH certification Good spoken English communication skills First Aid certification Ability to work independently with minimal supervision Fire Marshal training Ability to safely carry out physical duties associated with the role Experience of lone working Reliability, flexibility, and punctuality Basic IT skills Desirable Qualifications Please note that if you are successful at the interview stage, all offers are subject to a right to work in the UK eligibility check, satisfactory references, and safeguarding requirements. We encourage fairness and equality in our recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person, and interview questions will be related only to the requirements of the role. Why join IH London? Work in a respected international organisation with a global community Great perks: Free language courses, Perks at Work, and access to the IH London staff portal Be part of a friendly and supportive Facilities team Full training provided, including safeguarding and health & safety training Competitive hourly rate of £14.80 plus holiday pay Opportunities to develop new skills and workplace qualifications Central London location in Covent Garden International House London's Values: Ethical, Inclusive, Innovative, Passionate, Professional Contract type Casual Hours 20 £14.80 per hour (+ holiday pay) Competitive Closing date for applications 31st August, 2026 Associated files priority_high Please note, in order to successfully download our job description, you may need to allow pop-ups for this site attachment Part_time_evening_Cleaner_JD_Casual_contract_August_2026.docx Preview Download
Stand up the UK sovereign instance and run both sides of its market. For a GB power trader who read the cash-out price before it printed and knows why firm beats interruptible when the system tightens. London Remote-first. The book: GB power - day-ahead, intraday, the Balancing Mechanism and imbalance settlement. About sovrgn sovrgn is the sovereign Plan B for AI. Intelligence has become a metered, dispatched, globally-shippable commodity - a second energy market stacked on the first. We run it like one: ask for a capability, not a vendor, and sovrgn resolves the provider under your jurisdiction's law, with automatic failover and fail-closed residency. It clears on merit order. It splits into firm and interruptible. It has a day-ahead price and a real-time one, and it prices by where the work lands. If that sentence reads like home, keep going - you already speak this market. Australia's instance is live; the AloomU cluster is its sovereign-silicon backstop. The other national instances open next, and each one needs someone to run it. The book you ran GB power: the day-ahead auction, the continuous intraday market, the Balancing Mechanism, and single imbalance pricing. You know the difference between a hedge and a position, and you've sat through a settlement run that didn't go your way. You priced firm vs interruptible capacity, watched merit-order dispatch clear cheapest-unit-first, and lived the day-ahead / real-time split. That is - line for line - how a sovrgn instance routes inference. The commodity changed; your instincts didn't. What you'll do Stand up the UK sovereign instance end to end - providers, residency boundary, and the on-ramp. Own the buy side: bring UK businesses and agencies onto the instance and grow demand. Own the sell side: bring in-jurisdiction capacity onto the market - sovereign silicon, spare GPU, firm and floating. Run the market itself: firm vs floating pricing, failover chains, and the residency rules that keep UK data under UK law. Be the face of sovrgn in the UK - regulators, insurers, and the people who'll one day require this control. What we're looking for You have personally carried a GB power or gas book - a trading desk, a utility, a supplier, an aggregator/VLP, or a large industrial load. Fluent in the GB market: day-ahead and intraday, the Balancing Mechanism, imbalance/cash-out, and (bonus) Capacity Market and ancillary services. You settle debates with numbers. Merit order, spread/basis, constraint and balancing costs, and the cost of certainty are second nature. Commercial range: you can talk to a director, a developer, and a regulator in the same week. AI-native or AI-curious. You don't need to write the router - you need to understand the market it runs. UK-based or willing to be. Most of the work is in-room with customers and counterparties. Bonus points Origination or structuring experience - PPAs, tolling, bespoke hedges. Grid-operations or NESO (National Energy System Operator) / system-operator background. You've built a desk or a book from scratch, not just inherited one. Why this desk First in seat for your market. You're not inheriting a playbook - you're writing it, the way you always wished your old desk had let you. A market you already understand, against a new commodity. The mechanics are the ones you traded: merit order, firm vs interruptible, day-ahead/real-time, locational pricing. We just changed what's being dispatched. Direct line to the founders. Decisions get made in hours, not weeks. Equity for the right person.
Aug 25, 2026
Full time
Stand up the UK sovereign instance and run both sides of its market. For a GB power trader who read the cash-out price before it printed and knows why firm beats interruptible when the system tightens. London Remote-first. The book: GB power - day-ahead, intraday, the Balancing Mechanism and imbalance settlement. About sovrgn sovrgn is the sovereign Plan B for AI. Intelligence has become a metered, dispatched, globally-shippable commodity - a second energy market stacked on the first. We run it like one: ask for a capability, not a vendor, and sovrgn resolves the provider under your jurisdiction's law, with automatic failover and fail-closed residency. It clears on merit order. It splits into firm and interruptible. It has a day-ahead price and a real-time one, and it prices by where the work lands. If that sentence reads like home, keep going - you already speak this market. Australia's instance is live; the AloomU cluster is its sovereign-silicon backstop. The other national instances open next, and each one needs someone to run it. The book you ran GB power: the day-ahead auction, the continuous intraday market, the Balancing Mechanism, and single imbalance pricing. You know the difference between a hedge and a position, and you've sat through a settlement run that didn't go your way. You priced firm vs interruptible capacity, watched merit-order dispatch clear cheapest-unit-first, and lived the day-ahead / real-time split. That is - line for line - how a sovrgn instance routes inference. The commodity changed; your instincts didn't. What you'll do Stand up the UK sovereign instance end to end - providers, residency boundary, and the on-ramp. Own the buy side: bring UK businesses and agencies onto the instance and grow demand. Own the sell side: bring in-jurisdiction capacity onto the market - sovereign silicon, spare GPU, firm and floating. Run the market itself: firm vs floating pricing, failover chains, and the residency rules that keep UK data under UK law. Be the face of sovrgn in the UK - regulators, insurers, and the people who'll one day require this control. What we're looking for You have personally carried a GB power or gas book - a trading desk, a utility, a supplier, an aggregator/VLP, or a large industrial load. Fluent in the GB market: day-ahead and intraday, the Balancing Mechanism, imbalance/cash-out, and (bonus) Capacity Market and ancillary services. You settle debates with numbers. Merit order, spread/basis, constraint and balancing costs, and the cost of certainty are second nature. Commercial range: you can talk to a director, a developer, and a regulator in the same week. AI-native or AI-curious. You don't need to write the router - you need to understand the market it runs. UK-based or willing to be. Most of the work is in-room with customers and counterparties. Bonus points Origination or structuring experience - PPAs, tolling, bespoke hedges. Grid-operations or NESO (National Energy System Operator) / system-operator background. You've built a desk or a book from scratch, not just inherited one. Why this desk First in seat for your market. You're not inheriting a playbook - you're writing it, the way you always wished your old desk had let you. A market you already understand, against a new commodity. The mechanics are the ones you traded: merit order, firm vs interruptible, day-ahead/real-time, locational pricing. We just changed what's being dispatched. Direct line to the founders. Decisions get made in hours, not weeks. Equity for the right person.
Associate Director- Industry AdvisoryReady to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at and on LinkedIn, YouTube, X, and Facebook.Job Description -Responsibilities: Lead the delivery and oversight of industry advisory projects, ensuring thorough market research, competitive analysis, and data interpretation drive high-quality outcomes. Develop and validate actionable insights and strategic recommendations that effectively address complex client or organizational business challenges. Drive collaboration across cross-functional teams to ensure successful implementation of strategic initiatives and sustained business improvements. Oversee the preparation and presentation of advisory reports and documentation, ensuring clarity and impact for senior stakeholders and clients. Cultivate and maintain strong relationships with clients and partners, ensuring alignment on project goals and delivering exceptional advisory value. Leverage advanced data analytics and industry research to continuously enhance the relevance and effectiveness of advisory services. Monitor and interpret industry trends, emerging technologies, and best practices to inform and evolve advisory offerings strategically. Ensure rigorous compliance with relevant regulations, standards, and governance frameworks across all advisory activities. Mentor and develop junior and mid-level team members, fostering a culture of professional growth, knowledge sharing, and high performance within the advisory practice.Qualifications -Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Tableau Desktop Specialist - EdurekaEdurekaRequired Skills -Artificial Intelligence (AI), Artificial Intelligence (AI), Banking Capital Markets, Bank Risk Management, Business Banking, Business Consulting, Client Relations, Cloud Computing, Critical Thinking, Data Analytics, Databricks Platform, Electronic Hardware, Executive Presence, Fast Moving Consumer Goods, Food And Beverage (F&B), Generative AI, Hospitality, Industrial Manufacturing Processes, Insurance, Legacy Modernization, Life Science, Media And Communications, Microsoft Power Apps, Microsoft Power BI, Pharmaceutical Industry + 12 more LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Industry AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact?• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter• Make an impact - Help global enterprises solve business challenges that matter• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Aug 25, 2026
Full time
Associate Director- Industry AdvisoryReady to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at and on LinkedIn, YouTube, X, and Facebook.Job Description -Responsibilities: Lead the delivery and oversight of industry advisory projects, ensuring thorough market research, competitive analysis, and data interpretation drive high-quality outcomes. Develop and validate actionable insights and strategic recommendations that effectively address complex client or organizational business challenges. Drive collaboration across cross-functional teams to ensure successful implementation of strategic initiatives and sustained business improvements. Oversee the preparation and presentation of advisory reports and documentation, ensuring clarity and impact for senior stakeholders and clients. Cultivate and maintain strong relationships with clients and partners, ensuring alignment on project goals and delivering exceptional advisory value. Leverage advanced data analytics and industry research to continuously enhance the relevance and effectiveness of advisory services. Monitor and interpret industry trends, emerging technologies, and best practices to inform and evolve advisory offerings strategically. Ensure rigorous compliance with relevant regulations, standards, and governance frameworks across all advisory activities. Mentor and develop junior and mid-level team members, fostering a culture of professional growth, knowledge sharing, and high performance within the advisory practice.Qualifications -Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Tableau Desktop Specialist - EdurekaEdurekaRequired Skills -Artificial Intelligence (AI), Artificial Intelligence (AI), Banking Capital Markets, Bank Risk Management, Business Banking, Business Consulting, Client Relations, Cloud Computing, Critical Thinking, Data Analytics, Databricks Platform, Electronic Hardware, Executive Presence, Fast Moving Consumer Goods, Food And Beverage (F&B), Generative AI, Hospitality, Industrial Manufacturing Processes, Insurance, Legacy Modernization, Life Science, Media And Communications, Microsoft Power Apps, Microsoft Power BI, Pharmaceutical Industry + 12 more LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Industry AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact?• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter• Make an impact - Help global enterprises solve business challenges that matter• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Aug 25, 2026
Full time
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in Tolworth / Surbiton KT5. Please check this as suitable daily commute before applying. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required. Carry out Active Directory tasks including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed. Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity. Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs. Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience. Adhere to health and safety guidelines and raise any health and safety concerns. Liaise with 3rd party suppliers where required. Undertake any IT projects as required by the IT Manager Any other tasks as assigned by the IT Manager. VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting. Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement. Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays Maintain daily checks and testing of all Teams rooms Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes Other Duties: Build excellent rapport with Customer staff providing encouragement to raise queries Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required. Work with the MSP's management to prioritise business and information needs In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances. Hours: Monday- Friday, office hours 37.5 per week. Salary: starts as a Temp to Perm on £17.95 per hour + £2.17 holiday pay PAYE. (equivalent to £35000 per annum) Job Types: Full-time, Permanent
Aug 25, 2026
Full time
Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in Tolworth / Surbiton KT5. Please check this as suitable daily commute before applying. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required. Carry out Active Directory tasks including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed. Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity. Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs. Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience. Adhere to health and safety guidelines and raise any health and safety concerns. Liaise with 3rd party suppliers where required. Undertake any IT projects as required by the IT Manager Any other tasks as assigned by the IT Manager. VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting. Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement. Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays Maintain daily checks and testing of all Teams rooms Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes Other Duties: Build excellent rapport with Customer staff providing encouragement to raise queries Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required. Work with the MSP's management to prioritise business and information needs In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances. Hours: Monday- Friday, office hours 37.5 per week. Salary: starts as a Temp to Perm on £17.95 per hour + £2.17 holiday pay PAYE. (equivalent to £35000 per annum) Job Types: Full-time, Permanent
Strategic Partners Account Manager About AccruentAt Accruent, our mission is to transform the way organizations manage their built environment. Through data led intelligence, we help people and systems work together more effectively, driving business forward. With over 4,000 customers across 149 countries, our cloud based solutions enable organizations to optimize real estate, facilities, and asset management-delivering real value through efficiency, compliance, and performance. The Role As a Strategic Partners Account Manager, you will own and grow a portfolio of Accruent's most important partner led accounts. This is a revenue owning role focused on driving pipeline, executing deals, and scaling the performance of Accruent's partner ecosystem. You are not a supporting resource to a sales team-you are the primary owner of the partner led sales motion. You will lead everything from pipeline creation and deal strategy through closing opportunities and managing renewals, while enabling partners to sell and scale Accruent solutions. Success in this role requires the ability to build partner capability, drive partner accountability, and continuously improve how partners operate with Accruent, resulting in faster deal cycles, stronger pipeline, and increased partner led revenue. What You'll Do Own and expand a portfolio of strategic partner led accounts, driving revenue growth and expansion through joint account planning and execution Drive structured pipeline creation with partners through target account mapping, new logos, and cross sell/upsell identification Influence deal strategy and pricing for partner led opportunities Conduct Quarterly Business Reviews (QBRs) with partners to assess performance, align on growth priorities, and drive accountability to targets Drive forecast accuracy and revenue predictability with partners, with a strong focus on bookings and ARR growth, retention, and pipeline conversion Build and continuously improve partner selling capability, ensuring partners can independently position, scope, and progress Accruent deals efficiently Develop and manage a partner recruitment pipeline, aligned to Accruent's growth priorities and target profiles Recruit new, strategic partners to expand our partner ecosystem with a focus on partners with SaaS capabilities Scale partner motions regionally, adapting GTM approaches, messaging, and enablement to local market conditions Own partner onboarding and enablement outcomes, ensuring partners are successfully activated, certified, and able to sell Accruent solutions Drive accountability for partner enablement through onboarding, including training completion and certifications post onboarding Track and manage partner performance through daily visual management, ensuring clear visibility into pipeline, progress against targets, and risks Apply the Fortive Business System (FBS) to identify inefficiencies and proactively improve the partner experience and internal processes Accountable for partner deal execution, including quoting and order processes Spend time "at gemba" (where the work is done) by meeting in person with partners and customers to understand their challenges, and uncover new opportunities Drive cross functional action across Sales, Product, Enablement, Services, Marketing, Deal Desk and other cross functional teams to improve our partner channel What We're Looking For Must have: 10+ years of experience in sales, partner, or account management roles with clear revenue ownership or influence Fluent in English plus at least one additional EMEA language (e.g., French, German, Spanish, Italian, Dutch, or Nordic languages) to effectively engage regional partners and customers and build stronger in market relationships Track record of exceeding quota targets (directly or through partners) Strong understanding of SaaS business models and metrics (ARR, ACV, renewals, multi year agreements, pricing/packaging) Proven ability to own or drive the full sales cycle: pipeline creation, deal strategy, pricing, quoting, and close Strong commercial and deal acumen, including pricing strategy, negotiation, and balancing partner incentives with company growth Executive presence and influencing skills, with the ability to engage partner executives to align on strategy, address performance gaps, and drive accountability Experience in Salesforce owning opportunities, accounts, activities, and reporting Data driven mindset with experience using pipeline metrics, forecasting, and visual management to drive accountability and performance Self starter who thrives in a fast paced SaaS environment that involves complexity, rapid transformation, and extreme ownership Ability to travel up to 20% for QBRs, customer visits, kaizens Nice to have: Prior experience managing partners in at least 2+ EMEA countries or regions, with demonstrated success adapting strategy across markets Knowledge of Accruent's solutions Industry experience from enterprise SaaS companies (e.g., Adobe, SAP, HubSpot, AWS) Experience working with resellers, facilities/asset management providers, or industrial solution companies Familiarity with continuous improvement methodologies (FBS, Lean, or similar) and applying them to partner or sales performance What We Offer A dynamic, international team environment with colleagues across the globe. Opportunities to develop, grow, and build your success in a fast moving SaaS company. Competitive remuneration and benefits package. An inclusive culture where new ideas and initiatives are welcomed, and your work has real impact. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Aug 25, 2026
Full time
Strategic Partners Account Manager About AccruentAt Accruent, our mission is to transform the way organizations manage their built environment. Through data led intelligence, we help people and systems work together more effectively, driving business forward. With over 4,000 customers across 149 countries, our cloud based solutions enable organizations to optimize real estate, facilities, and asset management-delivering real value through efficiency, compliance, and performance. The Role As a Strategic Partners Account Manager, you will own and grow a portfolio of Accruent's most important partner led accounts. This is a revenue owning role focused on driving pipeline, executing deals, and scaling the performance of Accruent's partner ecosystem. You are not a supporting resource to a sales team-you are the primary owner of the partner led sales motion. You will lead everything from pipeline creation and deal strategy through closing opportunities and managing renewals, while enabling partners to sell and scale Accruent solutions. Success in this role requires the ability to build partner capability, drive partner accountability, and continuously improve how partners operate with Accruent, resulting in faster deal cycles, stronger pipeline, and increased partner led revenue. What You'll Do Own and expand a portfolio of strategic partner led accounts, driving revenue growth and expansion through joint account planning and execution Drive structured pipeline creation with partners through target account mapping, new logos, and cross sell/upsell identification Influence deal strategy and pricing for partner led opportunities Conduct Quarterly Business Reviews (QBRs) with partners to assess performance, align on growth priorities, and drive accountability to targets Drive forecast accuracy and revenue predictability with partners, with a strong focus on bookings and ARR growth, retention, and pipeline conversion Build and continuously improve partner selling capability, ensuring partners can independently position, scope, and progress Accruent deals efficiently Develop and manage a partner recruitment pipeline, aligned to Accruent's growth priorities and target profiles Recruit new, strategic partners to expand our partner ecosystem with a focus on partners with SaaS capabilities Scale partner motions regionally, adapting GTM approaches, messaging, and enablement to local market conditions Own partner onboarding and enablement outcomes, ensuring partners are successfully activated, certified, and able to sell Accruent solutions Drive accountability for partner enablement through onboarding, including training completion and certifications post onboarding Track and manage partner performance through daily visual management, ensuring clear visibility into pipeline, progress against targets, and risks Apply the Fortive Business System (FBS) to identify inefficiencies and proactively improve the partner experience and internal processes Accountable for partner deal execution, including quoting and order processes Spend time "at gemba" (where the work is done) by meeting in person with partners and customers to understand their challenges, and uncover new opportunities Drive cross functional action across Sales, Product, Enablement, Services, Marketing, Deal Desk and other cross functional teams to improve our partner channel What We're Looking For Must have: 10+ years of experience in sales, partner, or account management roles with clear revenue ownership or influence Fluent in English plus at least one additional EMEA language (e.g., French, German, Spanish, Italian, Dutch, or Nordic languages) to effectively engage regional partners and customers and build stronger in market relationships Track record of exceeding quota targets (directly or through partners) Strong understanding of SaaS business models and metrics (ARR, ACV, renewals, multi year agreements, pricing/packaging) Proven ability to own or drive the full sales cycle: pipeline creation, deal strategy, pricing, quoting, and close Strong commercial and deal acumen, including pricing strategy, negotiation, and balancing partner incentives with company growth Executive presence and influencing skills, with the ability to engage partner executives to align on strategy, address performance gaps, and drive accountability Experience in Salesforce owning opportunities, accounts, activities, and reporting Data driven mindset with experience using pipeline metrics, forecasting, and visual management to drive accountability and performance Self starter who thrives in a fast paced SaaS environment that involves complexity, rapid transformation, and extreme ownership Ability to travel up to 20% for QBRs, customer visits, kaizens Nice to have: Prior experience managing partners in at least 2+ EMEA countries or regions, with demonstrated success adapting strategy across markets Knowledge of Accruent's solutions Industry experience from enterprise SaaS companies (e.g., Adobe, SAP, HubSpot, AWS) Experience working with resellers, facilities/asset management providers, or industrial solution companies Familiarity with continuous improvement methodologies (FBS, Lean, or similar) and applying them to partner or sales performance What We Offer A dynamic, international team environment with colleagues across the globe. Opportunities to develop, grow, and build your success in a fast moving SaaS company. Competitive remuneration and benefits package. An inclusive culture where new ideas and initiatives are welcomed, and your work has real impact. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Senior Manager, Alternative Investment Operations - 18-Month Fixed Term Contract Location: London, GB, E14 5HQ Brand: HSBC Area of Interest: Asset and Wealth Management Role Workstyle: Hybrid Worker Date: 17 Aug 2026 If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. HSBC Alternatives is the alternative investment arm of HSBC Asset Management, investing globally across Private Credit, Private Markets, Hedge Funds, Real Estate, Infrastructure, and Venture Capital. With USD 85.3bn AUM and 300 colleagues across 10 offices, we're building scalable, well-controlled operating models that support growth. We're looking for an experienced operations leader to join our Direct Alternatives Investment Operations team, focusing on Private Credit products (funds and mandates) on a secondment basis. Reporting to the Head of Direct Alternatives Investment Operations, you'll provide hands on oversight across the investment lifecycle, partner closely with front office and control functions, and help drive process, data, and system improvements-while maintaining strong risk discipline in a controlled function environment. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Lead day to day oversight of end to end investment operations for Private Credit strategies (e.g., Direct Lending, Infrastructure Debt, Venture Debt, Revolving Credit, Trade Finance) across funds and mandates. Oversee transaction and trade services, including execution support, settlement, review/administration of legal documentation, and monitoring of investment restrictions with a risk centric approach. Support new product launches and subsequent closings, contributing to operating model design, operational set up, and calculations such as equalisation. Provide valuation and performance oversight, including NAV review, support for hard to value assets, waterfalls/carry, income reconciliations, and calculations. Manage liquidity and treasury activities including cashflow forecasting, calls/distributions analysis, facilities (credit/overdraft), hedging and FX operations. Own stakeholder and vendor oversight, contribute to investor/portfolio reporting, and drive continuous improvement, change delivery, and control effectiveness. To be successful in this role you should meet the following requirements: Strong experience in investment operations within alternatives is essential, with demonstrable focus on Private Credit and loan style instruments being desirable. Proven capability overseeing complex operational deliverables: documentation, restrictions monitoring, NAV/valuation governance, and portfolio/investor reporting in a controlled environment. Solid understanding of private asset valuation concepts, performance mechanics (e.g., waterfalls/carry), and reconciliations; comfort working with hard to value assets. Experience supporting product launches/structuring and building operating models, including service provider oversight and operational infrastructure set up. Track record of effective risk and control execution (operational risk framework, compliance considerations, regulatory/tax change implementation), with confidence escalating and resolving issues. Strong stakeholder management skills across investment teams, Product, Legal, Compliance, Risk & Control, IT, and external administrators/managers; able to coach and develop junior/offshore colleagues. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Aug 25, 2026
Full time
Senior Manager, Alternative Investment Operations - 18-Month Fixed Term Contract Location: London, GB, E14 5HQ Brand: HSBC Area of Interest: Asset and Wealth Management Role Workstyle: Hybrid Worker Date: 17 Aug 2026 If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. HSBC Alternatives is the alternative investment arm of HSBC Asset Management, investing globally across Private Credit, Private Markets, Hedge Funds, Real Estate, Infrastructure, and Venture Capital. With USD 85.3bn AUM and 300 colleagues across 10 offices, we're building scalable, well-controlled operating models that support growth. We're looking for an experienced operations leader to join our Direct Alternatives Investment Operations team, focusing on Private Credit products (funds and mandates) on a secondment basis. Reporting to the Head of Direct Alternatives Investment Operations, you'll provide hands on oversight across the investment lifecycle, partner closely with front office and control functions, and help drive process, data, and system improvements-while maintaining strong risk discipline in a controlled function environment. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Lead day to day oversight of end to end investment operations for Private Credit strategies (e.g., Direct Lending, Infrastructure Debt, Venture Debt, Revolving Credit, Trade Finance) across funds and mandates. Oversee transaction and trade services, including execution support, settlement, review/administration of legal documentation, and monitoring of investment restrictions with a risk centric approach. Support new product launches and subsequent closings, contributing to operating model design, operational set up, and calculations such as equalisation. Provide valuation and performance oversight, including NAV review, support for hard to value assets, waterfalls/carry, income reconciliations, and calculations. Manage liquidity and treasury activities including cashflow forecasting, calls/distributions analysis, facilities (credit/overdraft), hedging and FX operations. Own stakeholder and vendor oversight, contribute to investor/portfolio reporting, and drive continuous improvement, change delivery, and control effectiveness. To be successful in this role you should meet the following requirements: Strong experience in investment operations within alternatives is essential, with demonstrable focus on Private Credit and loan style instruments being desirable. Proven capability overseeing complex operational deliverables: documentation, restrictions monitoring, NAV/valuation governance, and portfolio/investor reporting in a controlled environment. Solid understanding of private asset valuation concepts, performance mechanics (e.g., waterfalls/carry), and reconciliations; comfort working with hard to value assets. Experience supporting product launches/structuring and building operating models, including service provider oversight and operational infrastructure set up. Track record of effective risk and control execution (operational risk framework, compliance considerations, regulatory/tax change implementation), with confidence escalating and resolving issues. Strong stakeholder management skills across investment teams, Product, Legal, Compliance, Risk & Control, IT, and external administrators/managers; able to coach and develop junior/offshore colleagues. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
At Mayflex, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service. Overview: Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You'll be part of a collaborative team that contributes directly to Mayflex's growth and our ambition to be the first call for automation and control. As an IT Apprentice you will: Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other. Be part of an expert, supportive team where your work has visible impact on our people, customers and strategy. Develop your skills through ongoing learning, project involvement and real opportunities to progress your career. Responsibilities: Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system. Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required. Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users. Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures. Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities. Desirable skills: A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: At Mayflex, you'll be part of a collaborative and supportive marketing team, working on trusted, market-leading brands in a role that offers real responsibility and visibility. This is a fantastic opportunity to make an impact quickly, broaden your international experience. Hybrid working model, spending more time together than apart 25 days holiday a year with the ability to flex up to 5 days The option of a healthcare cash plan and group life assurance Auto-enrolment in our pension scheme, 5% employer contributions, 4% employee contributions Paid time off for our Volunteering scheme Employee Discounts Portal Access to a 24/7 Employee Assistance Programme Payroll Giving options with Company Contributions Cycle to work scheme Wellbeing support including App and Hub Enhanced Maternity/Paternity Leave Long Service Awards and value-based awards Recruitment referral bonuses Gym membership discounts Regular appraisals and development plan Continuous online and instructor led training & development. Sonepar Share Scheme Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We use Blind CVs as part of our recruitment process. We're GEISS accredited. We're a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work! We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Aug 25, 2026
Full time
At Mayflex, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service. Overview: Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You'll be part of a collaborative team that contributes directly to Mayflex's growth and our ambition to be the first call for automation and control. As an IT Apprentice you will: Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other. Be part of an expert, supportive team where your work has visible impact on our people, customers and strategy. Develop your skills through ongoing learning, project involvement and real opportunities to progress your career. Responsibilities: Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system. Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required. Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users. Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures. Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities. Desirable skills: A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: At Mayflex, you'll be part of a collaborative and supportive marketing team, working on trusted, market-leading brands in a role that offers real responsibility and visibility. This is a fantastic opportunity to make an impact quickly, broaden your international experience. Hybrid working model, spending more time together than apart 25 days holiday a year with the ability to flex up to 5 days The option of a healthcare cash plan and group life assurance Auto-enrolment in our pension scheme, 5% employer contributions, 4% employee contributions Paid time off for our Volunteering scheme Employee Discounts Portal Access to a 24/7 Employee Assistance Programme Payroll Giving options with Company Contributions Cycle to work scheme Wellbeing support including App and Hub Enhanced Maternity/Paternity Leave Long Service Awards and value-based awards Recruitment referral bonuses Gym membership discounts Regular appraisals and development plan Continuous online and instructor led training & development. Sonepar Share Scheme Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We use Blind CVs as part of our recruitment process. We're GEISS accredited. We're a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work! We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Ref 22152 Closing date 20/09/2026 Location Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Salary Competitive FIRE SAFETY COORDINATOR Premier • Competitive • Hybrid - Macclesfield ROLE OVERVIEW You will be the operational heartbeat of our fire safety compliance across a varied portfolio of residential developments. Working hybrid, you will spend one day a week in the office (Hurst or Macclesfield), combine planned site visits with remote coordination, and use your organisational and people skills to keep residents, colleagues and stakeholders informed and safe. You will bring high IT literacy, strong Excel capability and an appetite to use technology, automation and AI tools to streamline compliance monitoring, enhance reporting accuracy and boost operational efficiency. By turning data into insight and actions, you will help us anticipate risk, close actions faster and continuously raise our standards. ROLE EXPECTATIONS You will coordinate fire safety actions end-to-end, from scheduling assessments and tracking remedials to validating evidence and updating records. You will partner with property managers, contractors and residents, keeping everyone aligned through clear communication, accurate data and timely reporting. WHAT SUCCESS LOOKS LIKE Compliance actions are tracked, prioritised and closed within agreed timeframes, with clear evidence trails. Portfolio-wide dashboards are accurate, current and proactively highlight risk and upcoming deadlines. Site visits are planned and purposeful, with well-documented findings and swift follow-up. Contractors are well-briefed, performance is monitored, and costs and timelines are controlled. Residents and stakeholders receive clear, timely updates that build trust and confidence. Continuous improvements are implemented using automation and smarter workflows to save time and reduce risk. HOW YOU'LL SPEND MOST OF YOUR TIME Scheduling and coordinating fire risk assessments, inspections and remedial works. Maintaining live action logs, uploading evidence, and updating compliance dashboards. Visiting sites to validate works, review records, and engage with on-site teams and residents. Liaising with contractors to obtain quotes, agree scopes, and monitor delivery and quality. Producing concise reports, KPI updates and alerts for property managers and leadership. Using Excel and digital tools to automate routine checks, deadlines and reporting. WHO THIS ROLE IS FOR You are detail-obsessed, highly organised and thrive on closing actions and tidying loose ends. You are people-focused, calm under pressure, and comfortable liaising with contractors and residents. You are tech-positive and enjoy using Excel, data and automation to make work faster and better. You take ownership, communicate clearly, and follow through until the job is done. You balance desk-based rigour with on-site presence, planning your time to deliver results. EXPERIENCE THAT HELPS Coordinating safety, compliance or property-related actions across multiple sites or stakeholders. Working with contractors, raising works, and monitoring delivery against SLAs. Creating and maintaining trackers, dashboards or reports in Excel and digital platforms. Conducting site visits, documenting findings and managing follow-up to completion. Using workflow, compliance or asset management systems in a property or facilities context. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your fire safety compliance knowledge, stakeholder communication, problem-solving approach, and ability to use data, Excel and automation to drive timely, high-quality delivery We aim to complete the process within two to three weeks and communicate clearly throughout. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Aug 24, 2026
Full time
Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Ref 22152 Closing date 20/09/2026 Location Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Salary Competitive FIRE SAFETY COORDINATOR Premier • Competitive • Hybrid - Macclesfield ROLE OVERVIEW You will be the operational heartbeat of our fire safety compliance across a varied portfolio of residential developments. Working hybrid, you will spend one day a week in the office (Hurst or Macclesfield), combine planned site visits with remote coordination, and use your organisational and people skills to keep residents, colleagues and stakeholders informed and safe. You will bring high IT literacy, strong Excel capability and an appetite to use technology, automation and AI tools to streamline compliance monitoring, enhance reporting accuracy and boost operational efficiency. By turning data into insight and actions, you will help us anticipate risk, close actions faster and continuously raise our standards. ROLE EXPECTATIONS You will coordinate fire safety actions end-to-end, from scheduling assessments and tracking remedials to validating evidence and updating records. You will partner with property managers, contractors and residents, keeping everyone aligned through clear communication, accurate data and timely reporting. WHAT SUCCESS LOOKS LIKE Compliance actions are tracked, prioritised and closed within agreed timeframes, with clear evidence trails. Portfolio-wide dashboards are accurate, current and proactively highlight risk and upcoming deadlines. Site visits are planned and purposeful, with well-documented findings and swift follow-up. Contractors are well-briefed, performance is monitored, and costs and timelines are controlled. Residents and stakeholders receive clear, timely updates that build trust and confidence. Continuous improvements are implemented using automation and smarter workflows to save time and reduce risk. HOW YOU'LL SPEND MOST OF YOUR TIME Scheduling and coordinating fire risk assessments, inspections and remedial works. Maintaining live action logs, uploading evidence, and updating compliance dashboards. Visiting sites to validate works, review records, and engage with on-site teams and residents. Liaising with contractors to obtain quotes, agree scopes, and monitor delivery and quality. Producing concise reports, KPI updates and alerts for property managers and leadership. Using Excel and digital tools to automate routine checks, deadlines and reporting. WHO THIS ROLE IS FOR You are detail-obsessed, highly organised and thrive on closing actions and tidying loose ends. You are people-focused, calm under pressure, and comfortable liaising with contractors and residents. You are tech-positive and enjoy using Excel, data and automation to make work faster and better. You take ownership, communicate clearly, and follow through until the job is done. You balance desk-based rigour with on-site presence, planning your time to deliver results. EXPERIENCE THAT HELPS Coordinating safety, compliance or property-related actions across multiple sites or stakeholders. Working with contractors, raising works, and monitoring delivery against SLAs. Creating and maintaining trackers, dashboards or reports in Excel and digital platforms. Conducting site visits, documenting findings and managing follow-up to completion. Using workflow, compliance or asset management systems in a property or facilities context. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your fire safety compliance knowledge, stakeholder communication, problem-solving approach, and ability to use data, Excel and automation to drive timely, high-quality delivery We aim to complete the process within two to three weeks and communicate clearly throughout. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Assistant Sales Desk Manager Northampton 38,000 Are you an experienced Team Leader looking for your next challenge? We're looking for an Assistant Sales Desk Manager to support the leadership of a busy internal sales function within a fast-growing business. This is an excellent opportunity for someone who enjoys coaching people, driving performance and delivering exceptional customer service. The Role Working closely with the Head of Sales, you'll support the day-to-day management of the Sales Desk, ensuring the team consistently achieves sales targets while maintaining excellent customer service standards. Key responsibilities include: Supporting the day-to-day management of the Sales Desk Coaching, mentoring and developing Internal Sales Executives Monitoring sales performance and producing KPI reports Conducting one-to-one reviews and call coaching Managing workloads and ensuring CRM accuracy Supporting recruitment, onboarding and training Acting as the first point of escalation for customer issues Providing management cover when required About You You'll ideally have: Previous experience as a Sales Team Leader, Internal Sales Supervisor or Assistant Manager Experience coaching and developing sales teams Strong commercial awareness Excellent communication and leadership skills Experience using CRM systems The ability to work in a fast-paced sales environment A proactive, organised and customer-focused approach What's on Offer? 38,000 salary 25 days holiday plus Bank Holidays Pension scheme Private Medical Insurance Death in Service Electric Vehicle Scheme Retail discount platform Ongoing training and development Genuine opportunities for career progression
Aug 24, 2026
Full time
Assistant Sales Desk Manager Northampton 38,000 Are you an experienced Team Leader looking for your next challenge? We're looking for an Assistant Sales Desk Manager to support the leadership of a busy internal sales function within a fast-growing business. This is an excellent opportunity for someone who enjoys coaching people, driving performance and delivering exceptional customer service. The Role Working closely with the Head of Sales, you'll support the day-to-day management of the Sales Desk, ensuring the team consistently achieves sales targets while maintaining excellent customer service standards. Key responsibilities include: Supporting the day-to-day management of the Sales Desk Coaching, mentoring and developing Internal Sales Executives Monitoring sales performance and producing KPI reports Conducting one-to-one reviews and call coaching Managing workloads and ensuring CRM accuracy Supporting recruitment, onboarding and training Acting as the first point of escalation for customer issues Providing management cover when required About You You'll ideally have: Previous experience as a Sales Team Leader, Internal Sales Supervisor or Assistant Manager Experience coaching and developing sales teams Strong commercial awareness Excellent communication and leadership skills Experience using CRM systems The ability to work in a fast-paced sales environment A proactive, organised and customer-focused approach What's on Offer? 38,000 salary 25 days holiday plus Bank Holidays Pension scheme Private Medical Insurance Death in Service Electric Vehicle Scheme Retail discount platform Ongoing training and development Genuine opportunities for career progression
Desktop Support Engineer Southampton (Fully Onsite) £200 per day Start ASAP Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton. Working within the IT support team, you'll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You'll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution. Key Responsibilities Deskside and end-user support Managing incidents and service requests via ServiceNow PC/laptop builds and Windows 11 configuration Active Directory administration Office 365 support Hardware troubleshooting and repairs Asset management and documentation VIP and Executive user support Supporting project work as required Essential Skills Desktop/Deskside Support experience ServiceNow (S-NOW) Microsoft Office 365 Windows 11 Active Directory Asset Management Strong documentation skills Excellent communication and customer service Strong organisational skills and attention to detail Desirable Skills AV support experience (or willingness to learn) Smart Hands support experience VIP/Executive support experience Additional Information Monday to Friday Site coverage between 08:00 and 18:00 (8-hour shift) Fully onsite in Southampton This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment.
Aug 24, 2026
Full time
Desktop Support Engineer Southampton (Fully Onsite) £200 per day Start ASAP Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton. Working within the IT support team, you'll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You'll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution. Key Responsibilities Deskside and end-user support Managing incidents and service requests via ServiceNow PC/laptop builds and Windows 11 configuration Active Directory administration Office 365 support Hardware troubleshooting and repairs Asset management and documentation VIP and Executive user support Supporting project work as required Essential Skills Desktop/Deskside Support experience ServiceNow (S-NOW) Microsoft Office 365 Windows 11 Active Directory Asset Management Strong documentation skills Excellent communication and customer service Strong organisational skills and attention to detail Desirable Skills AV support experience (or willingness to learn) Smart Hands support experience VIP/Executive support experience Additional Information Monday to Friday Site coverage between 08:00 and 18:00 (8-hour shift) Fully onsite in Southampton This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment.
GSF Car Parts Limited
Wolverhampton, Staffordshire
About The Role Head of Customer Support - eCommerce GSF Car Parts Wolverhampton / Hybrid Full-time We're one of the UK's leading automotive parts retailers, and our eCommerce division is growing fast - in the UK and across Europe. We're looking for a Head of Customer Support to own the customer experience behind it all. This role is based 3 days in the office, 2 from home. The office can not be accessed via public transport, so own vehicle is a must. The role This is your chance to build and lead a support function that genuinely moves the needle. You'll own the end-to-end support experience across all our digital channels in the UK, while managing the outsourced partner who'll deliver customer support across our new European markets. Getting that partnership right - the onboarding, the standards, the performance - is central to our expansion, and it's yours to own. You won't just be firefighting tickets - you'll be tackling root causes, driving down cost-to-serve, and making sure every customer, trade or retail, gets fast, expert help when they need it. What you'll do Set and deliver the support strategy for our eCommerce division Own the relationship with our outsourced support partner delivering European expansion - from selection and onboarding to day-to-day performance Set service standards, SLAs, and quality benchmarks, and hold the partner accountable to them Own the metrics that matter - CSAT, response times, resolution, cost-to-serve - across both in-house and outsourced operations Use support data to fix friction across the customer journey Partner with trading, fulfilment, and digital to solve problems at source About You What you'll bring Proven leadership of a customer support or contact centre team, ideally in eCommerce or omnichannel retail Experience managing outsourced or third-party support partners, ideally across multiple markets or languages A track record of scaling operations and lifting service KPIs Strong command of helpdesk tooling and automation A data-driven mindset and sharp commercial instincts Bonus points for international or automotive experience Why GSF? You'll join an ambitious, growing eCommerce team at a pivotal moment - with the scope to shape a function from the ground up and make a visible impact on the business. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Aug 24, 2026
Full time
About The Role Head of Customer Support - eCommerce GSF Car Parts Wolverhampton / Hybrid Full-time We're one of the UK's leading automotive parts retailers, and our eCommerce division is growing fast - in the UK and across Europe. We're looking for a Head of Customer Support to own the customer experience behind it all. This role is based 3 days in the office, 2 from home. The office can not be accessed via public transport, so own vehicle is a must. The role This is your chance to build and lead a support function that genuinely moves the needle. You'll own the end-to-end support experience across all our digital channels in the UK, while managing the outsourced partner who'll deliver customer support across our new European markets. Getting that partnership right - the onboarding, the standards, the performance - is central to our expansion, and it's yours to own. You won't just be firefighting tickets - you'll be tackling root causes, driving down cost-to-serve, and making sure every customer, trade or retail, gets fast, expert help when they need it. What you'll do Set and deliver the support strategy for our eCommerce division Own the relationship with our outsourced support partner delivering European expansion - from selection and onboarding to day-to-day performance Set service standards, SLAs, and quality benchmarks, and hold the partner accountable to them Own the metrics that matter - CSAT, response times, resolution, cost-to-serve - across both in-house and outsourced operations Use support data to fix friction across the customer journey Partner with trading, fulfilment, and digital to solve problems at source About You What you'll bring Proven leadership of a customer support or contact centre team, ideally in eCommerce or omnichannel retail Experience managing outsourced or third-party support partners, ideally across multiple markets or languages A track record of scaling operations and lifting service KPIs Strong command of helpdesk tooling and automation A data-driven mindset and sharp commercial instincts Bonus points for international or automotive experience Why GSF? You'll join an ambitious, growing eCommerce team at a pivotal moment - with the scope to shape a function from the ground up and make a visible impact on the business. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Front of House & Member Experience Manager Location: Bristol Salary: £27,000-£30,000 Contract: Permanent, Full Time Start: ASAP We re looking for a polished, personable and highly organised Front of House & Member Experience Manager to become the welcoming face of a premium workspace and Members' environment in Bristol. This is a customer-facing position focused on handling a busy reception desk and delivering an exceptional experience for members, clients and guests. You ll be the first person people meet, so your ability to create a warm, professional welcome will be just as important as your organisational skills. Alongside front-of-house responsibilities, you ll help ensure the building operates smoothly, looks immaculate and consistently reflects the quality of the brand. What you ll be doing Provide a warm and professional welcome to members, clients and visitors. Manage the reception area and act as the main point of contact throughout the day. Build positive relationships with regular building users. Answer calls, manage emails and respond promptly to day-to-day enquiries. Coordinate visitor access, deliveries and meeting-room bookings. Prepare meeting rooms and shared spaces ahead of bookings and events. Conduct regular building walks and identify any presentation or operational issues. Ensure reception, communal areas and member spaces remain immaculate. Coordinate cleaning, maintenance and other building-service providers. Report faults and follow outstanding issues through to completion. Keep members informed about works or issues that may affect them. Maintain accurate building, visitor and operational records. Monitor supplies and arrange replenishment when required. Support member events and activities within the building. Handle member requests calmly, professionally and efficiently. Work closely with the wider team to ensure consistently high service standards. Support the opening and smooth operation of an additional Bristol location as the business grows. About you You ll be naturally warm, polished and confident, with a genuine interest in creating an excellent experience for everyone who enters the building. You ll ideally have: Experience in reception, front of house, hospitality, workspace, property or building coordination. A strong customer-service background within a premium environment. Excellent verbal and written communication skills. A professional and confident manner. Strong organisational skills and attention to detail. The ability to manage several priorities without losing sight of the customer experience. A proactive approach to identifying and resolving problems. Confidence working with building suppliers and service partners. Good IT and administrative skills. The ability to remain calm and composed during busy periods. Pride in maintaining high visual and service standards. Experience within premium hospitality, luxury retail, private members clubs, serviced offices or another high-quality customer environment would be particularly relevant. What s on offer? £27,000-£30,000 salary. The opportunity to join a growing premium business in a varied role combining front-of-house service and building coordination. Involvement in the opening and operation of new Bristol locations, with scope to take on greater responsibility as the portfolio and team develop. If you re passionate about creating exceptional first impressions and enjoy making sure every detail of a building and customer experience is taken care of, we d love to hear from you.
Aug 24, 2026
Full time
Front of House & Member Experience Manager Location: Bristol Salary: £27,000-£30,000 Contract: Permanent, Full Time Start: ASAP We re looking for a polished, personable and highly organised Front of House & Member Experience Manager to become the welcoming face of a premium workspace and Members' environment in Bristol. This is a customer-facing position focused on handling a busy reception desk and delivering an exceptional experience for members, clients and guests. You ll be the first person people meet, so your ability to create a warm, professional welcome will be just as important as your organisational skills. Alongside front-of-house responsibilities, you ll help ensure the building operates smoothly, looks immaculate and consistently reflects the quality of the brand. What you ll be doing Provide a warm and professional welcome to members, clients and visitors. Manage the reception area and act as the main point of contact throughout the day. Build positive relationships with regular building users. Answer calls, manage emails and respond promptly to day-to-day enquiries. Coordinate visitor access, deliveries and meeting-room bookings. Prepare meeting rooms and shared spaces ahead of bookings and events. Conduct regular building walks and identify any presentation or operational issues. Ensure reception, communal areas and member spaces remain immaculate. Coordinate cleaning, maintenance and other building-service providers. Report faults and follow outstanding issues through to completion. Keep members informed about works or issues that may affect them. Maintain accurate building, visitor and operational records. Monitor supplies and arrange replenishment when required. Support member events and activities within the building. Handle member requests calmly, professionally and efficiently. Work closely with the wider team to ensure consistently high service standards. Support the opening and smooth operation of an additional Bristol location as the business grows. About you You ll be naturally warm, polished and confident, with a genuine interest in creating an excellent experience for everyone who enters the building. You ll ideally have: Experience in reception, front of house, hospitality, workspace, property or building coordination. A strong customer-service background within a premium environment. Excellent verbal and written communication skills. A professional and confident manner. Strong organisational skills and attention to detail. The ability to manage several priorities without losing sight of the customer experience. A proactive approach to identifying and resolving problems. Confidence working with building suppliers and service partners. Good IT and administrative skills. The ability to remain calm and composed during busy periods. Pride in maintaining high visual and service standards. Experience within premium hospitality, luxury retail, private members clubs, serviced offices or another high-quality customer environment would be particularly relevant. What s on offer? £27,000-£30,000 salary. The opportunity to join a growing premium business in a varied role combining front-of-house service and building coordination. Involvement in the opening and operation of new Bristol locations, with scope to take on greater responsibility as the portfolio and team develop. If you re passionate about creating exceptional first impressions and enjoy making sure every detail of a building and customer experience is taken care of, we d love to hear from you.
Our Purpose At Xero, we're here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world. How you'll make an impact As the Head of CX Operations - Melio, you will lead operational strategy and execution across Customer Experience, enabling teams to deliver exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams to scale effectively and deliver against business priorities. Partnering closely with leaders across Customer Experience, Product, Engineering, Data, Operations, Sales, Customer Success, and Finance, you will connect operational strategy with broader business goals. Through data-driven insights, continuous improvement, and strong cross-functional collaboration, you will identify opportunities, drive execution, and improve the customer and employee experience. What you'll do Lead the Operations function supporting Melio Customer Experience teams, ensuring operational capabilities are aligned to business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact. Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment and continuous improvement. Identify opportunities to improve productivity, efficiency, and customer experience through process optimisation, tooling improvements, and operational innovation. Lead strategic projects and change initiatives, partnering with cross-functional teams to successfully deliver and embed improvements. Partner with Product and Engineering teams to improve products, processes, and customer experiences through structured feedback loops and operational insights. Support operational planning, including goal setting, prioritisation, resource planning, and investment decisions. Act as a trusted advisor to CX and business leaders, providing recommendations based on data, insights, and operational expertise. Build, coach, and develop a high-performing operations team, creating an environment that supports innovation, inclusion, and career growth. Proactively understand and manage risks as they relate to your role. Proactively understand and manage compliance and regulatory obligations for your areas of responsibility. Success looks like Melio CX teams have a scalable operating model that enables consistent, high-quality customer experiences. Operational performance is measured through clear metrics and insights that enable effective prioritisation and decision making. Improvements to processes, tooling, and ways of working deliver measurable gains in efficiency and customer outcomes. Cross-functional teams are aligned through effective planning, communication, and execution. Customer and frontline insights are consistently used to influence product improvements and business decisions. Strategic operational initiatives are delivered successfully and achieve measurable impact. Teams are engaged, high performing, and supported to grow and develop. What you'll bring with you Critical competencies Experience Strategic operational leadership, with the ability to translate business priorities into scalable operating models. Strong business acumen and understanding of how operational decisions impact customer, employee, and commercial outcomes. Exceptional stakeholder management skills, with the ability to influence and collaborate across all levels of an organisation. Strong analytical and problem-solving capability, using data to identify opportunities and drive decisions. Experience leading change, transformation, and continuous improvement initiatives. Strong communication skills, with the ability to influence senior stakeholders and clearly articulate operational strategy. Customer-focused mindset with a passion for improving customer experiences. Ability to balance strategic leadership with hands on execution. Proven experience leading Customer Experience, Customer Operations, or Customer Support functions in a complex, customer-focused environment. Demonstrated experience building and scaling high-performing teams within a B2B SaaS or technology environment. Proven experience leading through leaders and developing strong people leadership capability. Demonstrated experience designing and implementing scalable operational processes, frameworks, and ways of working. Proven experience driving operational excellence, continuous improvement, and measurable business outcomes. Demonstrated experience using data, insights, and metrics to influence decision making and improve performance. Proven experience leading cross-functional initiatives and managing complex change in a fast-paced, evolving environment. Experience working within financial services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk, analytics and reporting tools such as Tableau, Quality Assurance, and Workforce Management practices is preferred. B2B FinTech experience is preferred.
Aug 24, 2026
Full time
Our Purpose At Xero, we're here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world. How you'll make an impact As the Head of CX Operations - Melio, you will lead operational strategy and execution across Customer Experience, enabling teams to deliver exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams to scale effectively and deliver against business priorities. Partnering closely with leaders across Customer Experience, Product, Engineering, Data, Operations, Sales, Customer Success, and Finance, you will connect operational strategy with broader business goals. Through data-driven insights, continuous improvement, and strong cross-functional collaboration, you will identify opportunities, drive execution, and improve the customer and employee experience. What you'll do Lead the Operations function supporting Melio Customer Experience teams, ensuring operational capabilities are aligned to business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact. Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment and continuous improvement. Identify opportunities to improve productivity, efficiency, and customer experience through process optimisation, tooling improvements, and operational innovation. Lead strategic projects and change initiatives, partnering with cross-functional teams to successfully deliver and embed improvements. Partner with Product and Engineering teams to improve products, processes, and customer experiences through structured feedback loops and operational insights. Support operational planning, including goal setting, prioritisation, resource planning, and investment decisions. Act as a trusted advisor to CX and business leaders, providing recommendations based on data, insights, and operational expertise. Build, coach, and develop a high-performing operations team, creating an environment that supports innovation, inclusion, and career growth. Proactively understand and manage risks as they relate to your role. Proactively understand and manage compliance and regulatory obligations for your areas of responsibility. Success looks like Melio CX teams have a scalable operating model that enables consistent, high-quality customer experiences. Operational performance is measured through clear metrics and insights that enable effective prioritisation and decision making. Improvements to processes, tooling, and ways of working deliver measurable gains in efficiency and customer outcomes. Cross-functional teams are aligned through effective planning, communication, and execution. Customer and frontline insights are consistently used to influence product improvements and business decisions. Strategic operational initiatives are delivered successfully and achieve measurable impact. Teams are engaged, high performing, and supported to grow and develop. What you'll bring with you Critical competencies Experience Strategic operational leadership, with the ability to translate business priorities into scalable operating models. Strong business acumen and understanding of how operational decisions impact customer, employee, and commercial outcomes. Exceptional stakeholder management skills, with the ability to influence and collaborate across all levels of an organisation. Strong analytical and problem-solving capability, using data to identify opportunities and drive decisions. Experience leading change, transformation, and continuous improvement initiatives. Strong communication skills, with the ability to influence senior stakeholders and clearly articulate operational strategy. Customer-focused mindset with a passion for improving customer experiences. Ability to balance strategic leadership with hands on execution. Proven experience leading Customer Experience, Customer Operations, or Customer Support functions in a complex, customer-focused environment. Demonstrated experience building and scaling high-performing teams within a B2B SaaS or technology environment. Proven experience leading through leaders and developing strong people leadership capability. Demonstrated experience designing and implementing scalable operational processes, frameworks, and ways of working. Proven experience driving operational excellence, continuous improvement, and measurable business outcomes. Demonstrated experience using data, insights, and metrics to influence decision making and improve performance. Proven experience leading cross-functional initiatives and managing complex change in a fast-paced, evolving environment. Experience working within financial services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk, analytics and reporting tools such as Tableau, Quality Assurance, and Workforce Management practices is preferred. B2B FinTech experience is preferred.
Recruitment Consultant - 12 Month FTC (Potential to go Perm) Bristol - Hybrid (3 days office based) Up to 30,000 DOE + uncapped commission Car and driving licence required At Brook Street, recruitment is about more than filling jobs. It's about bringing the right people together so businesses can grow and people can build better working lives. If you're a recruiter who enjoys building relationships, developing client partnerships and making a difference through great recruitment, this could be your next step. You'll take ownership of your own Business Professional desk across the South West, including Exeter. Working closely with clients and candidates, you'll win new business, strengthen existing relationships and deliver recruitment solutions that make a real difference. You'll be trusted to run your desk your way, backed by the strength of the Brook Street brand, established tools and technology, a strong client base and a supportive team that wants you to succeed. Where great work comes together. That's Brook Street. And it's how we've supported people and businesses since 1946. What you'll be doing Running and growing your own recruitment desk. Building trusted relationships with local clients across the South West. Winning new business opportunities and developing existing accounts. Managing candidates from first conversation through to placement. Keeping your market knowledge and online presence sharp and relevant. Delivering consistent, high-quality recruitment support in a fast-moving environment. What you'll bring Proven experience in recruitment OR sales. A track record of building strong client and candidate relationships. Confidence managing your own workload and priorities. A calm, practical approach when plans change. Clear communication and a strong work ethic. A car and valid driving licence for client visits. What you'll get Competitive basic salary with uncapped commission and performance bonuses. Incentives, gift vouchers and high-performance rewards. 24 days' annual leave rising to 27 with service, plus your birthday off. Pension, holiday buy scheme, Employee Assistance Programme and family-friendly policies. Flexible benefits covering health, wellbeing, insurance and financial support. Save As You Earn and ManpowerGroup Rewards, including Tastecard and major retailer discounts. Regular recognition, Branch of the Year awards, early-finish Fridays once a month and team incentives. Why Brook Street Part of ManpowerGroup, named one of the world's most ethical companies for the 17th time, we do business the right way. You'll join a supportive team where people genuinely look out for each other, celebrate success and share knowledge. Alongside the freedom to grow your market, you'll have access to industry-leading tools, training and opportunities to develop your career across Brook Street and the wider ManpowerGroup family. Clear. Kind. Useful. That's Brook Street. You must live in the UK and have full right to work. We welcome all suitably qualified applicants and are proud to be a Disability Confident Employer. Take the next step today. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Aug 24, 2026
Contractor
Recruitment Consultant - 12 Month FTC (Potential to go Perm) Bristol - Hybrid (3 days office based) Up to 30,000 DOE + uncapped commission Car and driving licence required At Brook Street, recruitment is about more than filling jobs. It's about bringing the right people together so businesses can grow and people can build better working lives. If you're a recruiter who enjoys building relationships, developing client partnerships and making a difference through great recruitment, this could be your next step. You'll take ownership of your own Business Professional desk across the South West, including Exeter. Working closely with clients and candidates, you'll win new business, strengthen existing relationships and deliver recruitment solutions that make a real difference. You'll be trusted to run your desk your way, backed by the strength of the Brook Street brand, established tools and technology, a strong client base and a supportive team that wants you to succeed. Where great work comes together. That's Brook Street. And it's how we've supported people and businesses since 1946. What you'll be doing Running and growing your own recruitment desk. Building trusted relationships with local clients across the South West. Winning new business opportunities and developing existing accounts. Managing candidates from first conversation through to placement. Keeping your market knowledge and online presence sharp and relevant. Delivering consistent, high-quality recruitment support in a fast-moving environment. What you'll bring Proven experience in recruitment OR sales. A track record of building strong client and candidate relationships. Confidence managing your own workload and priorities. A calm, practical approach when plans change. Clear communication and a strong work ethic. A car and valid driving licence for client visits. What you'll get Competitive basic salary with uncapped commission and performance bonuses. Incentives, gift vouchers and high-performance rewards. 24 days' annual leave rising to 27 with service, plus your birthday off. Pension, holiday buy scheme, Employee Assistance Programme and family-friendly policies. Flexible benefits covering health, wellbeing, insurance and financial support. Save As You Earn and ManpowerGroup Rewards, including Tastecard and major retailer discounts. Regular recognition, Branch of the Year awards, early-finish Fridays once a month and team incentives. Why Brook Street Part of ManpowerGroup, named one of the world's most ethical companies for the 17th time, we do business the right way. You'll join a supportive team where people genuinely look out for each other, celebrate success and share knowledge. Alongside the freedom to grow your market, you'll have access to industry-leading tools, training and opportunities to develop your career across Brook Street and the wider ManpowerGroup family. Clear. Kind. Useful. That's Brook Street. You must live in the UK and have full right to work. We welcome all suitably qualified applicants and are proud to be a Disability Confident Employer. Take the next step today. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
London, United Kingdom Posted on 18/07/2025 Senior Executive Search Consultant/Manager -Industry/Infrastructure Are you synonymous with excellence and wanting to stand outfrom the crowd? Wearerepresentingahighlyrecognised ardedInternationalExecSearchagency;whofocusonseniorleadershiprolesfrom£150-£400k within theenergy & infrastructure market. Withover50yrsofbeingsynonymouswithexcellenceinleadership/seniorexecrecruitment,theyare pushing ahead to strengthen & grow their business in all their officelocations. TheyarelookingtoappointaPracticeDirector/PartneraswellfurtherExecSearchConsultantswithintheirIndustry/Infrastructuresector; to deliver the world class end-to-end search process to their clients globallywithin energy, defence and transport. Ourclientislookingforthosewhohaveapassionanddesiretoofferthehighestlevelofservice,alongside winning their own work currently at £150k+ on a full time searchbasis; within the Industry/ Infrastructure sector. Theirreputationforworld-classservicehasbeenhardearned. Built on rigour, integrity and bravery, you will step into a remitwhere they have been active for 50+ years. earned. ThispositionwouldallowyoutoleverageyourskillsinExecSearch,focusingonstrategicinitiativesand leading project that drive growth. It's an exciting chance to take on aleadership role, while applying your expertise in a dynamicenvironment. Our client is looking for someone who has a passion forindustry & infrastructure recruitment; alongside the desire to offer thehighest level of service. You will have a track record of winning anddelivering exec search mandates, ideally within the energy sector and becapable of winning work at base salary levels of £150k+ on a full search basis. Operatingwithadifferentiallevelofdetail,complexity,quality,andspeedandworkinginanengaging, rewarding & diverse global environment, with a favourable salaryand bonus scheme; you will have the opportunity to build a fantastic career& team, with all the tolls and support needed. If you like standing out from the crowd and daring to bedifferent, are passionate about changing the future; collaborating with themarket leaders who are disruptive and ahead of the game. If you would like tocarve out your own business and have ownership over how your desk/team is runwith access to all the tools that you require to achieve sustainable growth;then this is an exciting opportunity to offer you and your team tremendouscareers. Requirements Previous senior level exec search recruitment experience (£150+) within the Industry & Infrastruture market. Proven ability to win new business at executive level
Aug 24, 2026
Full time
London, United Kingdom Posted on 18/07/2025 Senior Executive Search Consultant/Manager -Industry/Infrastructure Are you synonymous with excellence and wanting to stand outfrom the crowd? Wearerepresentingahighlyrecognised ardedInternationalExecSearchagency;whofocusonseniorleadershiprolesfrom£150-£400k within theenergy & infrastructure market. Withover50yrsofbeingsynonymouswithexcellenceinleadership/seniorexecrecruitment,theyare pushing ahead to strengthen & grow their business in all their officelocations. TheyarelookingtoappointaPracticeDirector/PartneraswellfurtherExecSearchConsultantswithintheirIndustry/Infrastructuresector; to deliver the world class end-to-end search process to their clients globallywithin energy, defence and transport. Ourclientislookingforthosewhohaveapassionanddesiretoofferthehighestlevelofservice,alongside winning their own work currently at £150k+ on a full time searchbasis; within the Industry/ Infrastructure sector. Theirreputationforworld-classservicehasbeenhardearned. Built on rigour, integrity and bravery, you will step into a remitwhere they have been active for 50+ years. earned. ThispositionwouldallowyoutoleverageyourskillsinExecSearch,focusingonstrategicinitiativesand leading project that drive growth. It's an exciting chance to take on aleadership role, while applying your expertise in a dynamicenvironment. Our client is looking for someone who has a passion forindustry & infrastructure recruitment; alongside the desire to offer thehighest level of service. You will have a track record of winning anddelivering exec search mandates, ideally within the energy sector and becapable of winning work at base salary levels of £150k+ on a full search basis. Operatingwithadifferentiallevelofdetail,complexity,quality,andspeedandworkinginanengaging, rewarding & diverse global environment, with a favourable salaryand bonus scheme; you will have the opportunity to build a fantastic career& team, with all the tolls and support needed. If you like standing out from the crowd and daring to bedifferent, are passionate about changing the future; collaborating with themarket leaders who are disruptive and ahead of the game. If you would like tocarve out your own business and have ownership over how your desk/team is runwith access to all the tools that you require to achieve sustainable growth;then this is an exciting opportunity to offer you and your team tremendouscareers. Requirements Previous senior level exec search recruitment experience (£150+) within the Industry & Infrastruture market. Proven ability to win new business at executive level
Global Banking Markets - Quantitative Desk Strategist - Associate - London Job Description Job Summary & Responsibilities Goldman Sachs' Strats business unit is a world leader in developing quantitative and technological techniques to solve complex business problems. Working within the firm's trading, sales, banking and investment management divisions, strats use their mathematical and scientific training to create financial products, advise clients on transactions, measure risk, and identify market opportunities. Securities Strats play important roles in several areas. Some Strats sit on trading desks, creating cutting-edge derivative pricing models and developing empirical models to provide insight into market behavior. Others develop automated trading algorithms for the firm and its clients, taking an active part in the increasing shift from voice to electronic trading. Sales Strats work directly with the firm's sales force and clients, analyzing exposures, structuring transactions, and applying quantitative concepts to meet client needs. Between these teams, Core Strats design and develop complex parallel computing architectures, electronic trading tools, and advanced algorithms. Basic Qualifications Successful members of our team hold Bachelors, Masters and Doctoral degrees in Mathematics, Computer Science, Physics, Engineering, and many other fields. Although the work performed by Strats is financial in nature, applicants need not have specific financial knowledge or experience to apply. As a business unit, we are interested in bright individuals who have advanced mathematical and computational backgrounds and a willingness to learn about finance. We are interested in applicants who possess skills in several of the following areas: Mathematics: Understanding of partial differential equations, stochastic calculus, time series analysis, statistics and numerical techniques. Technology: Experience building large-scale distributed systems, implementing fundamental algorithms and working in different programming languages. Finance: Understanding of market dynamics and conventions, and of different products' behaviors and specifications. Goldman Sachs is an equal opportunities employer and is committed to the principle of diversity. Goldman Sachs conducts background checks on individuals offered employment with the firm and employment with Goldman Sachs is conditional upon individuals successfully completing those checks. As past of the background check process, Goldman Sachs may need to obtain a record of disclosable criminal convictions form a government agency such as the Criminal Records Bureau. The firm has adopted policies on the recruitment of ex-offenders and on the retention, storage and disposal of criminal information which are available on request. Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Job Info Job Identification 182300 Job Category Associate Posting Date 08/21/2026, 01:31 PM Locations London, Greater London, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Learn More
Aug 24, 2026
Full time
Global Banking Markets - Quantitative Desk Strategist - Associate - London Job Description Job Summary & Responsibilities Goldman Sachs' Strats business unit is a world leader in developing quantitative and technological techniques to solve complex business problems. Working within the firm's trading, sales, banking and investment management divisions, strats use their mathematical and scientific training to create financial products, advise clients on transactions, measure risk, and identify market opportunities. Securities Strats play important roles in several areas. Some Strats sit on trading desks, creating cutting-edge derivative pricing models and developing empirical models to provide insight into market behavior. Others develop automated trading algorithms for the firm and its clients, taking an active part in the increasing shift from voice to electronic trading. Sales Strats work directly with the firm's sales force and clients, analyzing exposures, structuring transactions, and applying quantitative concepts to meet client needs. Between these teams, Core Strats design and develop complex parallel computing architectures, electronic trading tools, and advanced algorithms. Basic Qualifications Successful members of our team hold Bachelors, Masters and Doctoral degrees in Mathematics, Computer Science, Physics, Engineering, and many other fields. Although the work performed by Strats is financial in nature, applicants need not have specific financial knowledge or experience to apply. As a business unit, we are interested in bright individuals who have advanced mathematical and computational backgrounds and a willingness to learn about finance. We are interested in applicants who possess skills in several of the following areas: Mathematics: Understanding of partial differential equations, stochastic calculus, time series analysis, statistics and numerical techniques. Technology: Experience building large-scale distributed systems, implementing fundamental algorithms and working in different programming languages. Finance: Understanding of market dynamics and conventions, and of different products' behaviors and specifications. Goldman Sachs is an equal opportunities employer and is committed to the principle of diversity. Goldman Sachs conducts background checks on individuals offered employment with the firm and employment with Goldman Sachs is conditional upon individuals successfully completing those checks. As past of the background check process, Goldman Sachs may need to obtain a record of disclosable criminal convictions form a government agency such as the Criminal Records Bureau. The firm has adopted policies on the recruitment of ex-offenders and on the retention, storage and disposal of criminal information which are available on request. Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Job Info Job Identification 182300 Job Category Associate Posting Date 08/21/2026, 01:31 PM Locations London, Greater London, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Learn More
Job Description What this job involves: As JLL's Floor Ambassador for Workplace Experience, you'll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You'll combine strong facilities management expertise with exceptional service delivery, ensuring seamless day-to-day operations while proactively addressing building systems, space functionality, and environmental concerns. You'll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. Your FM responsibilities include coordinating maintenance requests, conducting regular floor inspections, managing vendor activities, ensuring compliance with health and safety standards, and resolving operational issues efficiently. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. You'll bridge the gap between occupant experience and building operations, translating technical FM requirements into service excellence. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You'll transform the workplace team of the future by fostering all-level relationships, understanding business traits and needs, anticipating facility-related challenges, and problem-solving on the fly. What your day-to-day will look like: Own your assigned floor(s), taking personal responsibility for everyone and everything, ensuring all staff and personal within the workplace team are achieving a seamless office environment. Know each person by name, what they do, and what community they belong to, greeting new people and helping them settle into their working environment Work as a mobile team member without a fixed workstation, constantly present on floors with your community using a tablet to communicate and log tickets Manage the Corrigo helpdesk jointly with the other Floor Ambassador, reporting status updates and issues to the Assistant Facilities Manager Manage repair and maintenance services, arrange fixes with facilities colleagues, and ensure quality completion of scheduled and ad-hoc maintenance work Monitor service provider performance to ensure contractual obligations are met and exceeded Liaise between hospitality teams and facilities for event setup logistics, and coordinate with vendors for scheduling work while managing client expectations, for on floor activities. Conduct floor inspections continuously to ensure cleanliness and maintenance standards are correct Share observations regarding any misalignment to nudge behaviours and consolidate feedback to management regularly for ongoing improvement, good catches/ near misses. Pro-actively develop and manage client relationships, ensuring expected service levels are achieved and KPIs are met or exceeded Conduct data analysis and generate reports as per service delivery requirements and overall account management Management of the parking software and completion of twice-weekly on-site parking audits Manage the locker software system, provide training to on-site staff, and conduct regular locker audits. Required Qualifications: Minimum 3 years' relevant experience in customer-facing roles such as FM, Hospitality, Events Management, or Serviced Office environments Excellent verbal and written communication skills with fluency in English Strong analytical, organizational, and administration skills Customer-focused mindset with proven ability to proactively establish customer relationships Strong PC literacy and proficiency in MS Office applications Proven ability to function effectively as part of a team Ability to effectively communicate and interact with all levels of people Preferred Qualifications: Diploma or Bachelor's degree in facilities management, hospitality, business, or other related field Natural hospitality-oriented communications acumen Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs Proven ability to initiate and follow through with improvement initiatives, creating opportunities for efficiencies and process amendments Experience with workplace technology and digital platforms Understanding of workplace standards and ability to counsel on space needs and options Experience supporting initiatives such as user experience programs and system roll-outs What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. JLL is committed to fair employment practices and welcomes applications from all qualified candidates regardless of race, religion, gender, age, family status, or disability.
Aug 24, 2026
Full time
Job Description What this job involves: As JLL's Floor Ambassador for Workplace Experience, you'll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You'll combine strong facilities management expertise with exceptional service delivery, ensuring seamless day-to-day operations while proactively addressing building systems, space functionality, and environmental concerns. You'll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. Your FM responsibilities include coordinating maintenance requests, conducting regular floor inspections, managing vendor activities, ensuring compliance with health and safety standards, and resolving operational issues efficiently. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. You'll bridge the gap between occupant experience and building operations, translating technical FM requirements into service excellence. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You'll transform the workplace team of the future by fostering all-level relationships, understanding business traits and needs, anticipating facility-related challenges, and problem-solving on the fly. What your day-to-day will look like: Own your assigned floor(s), taking personal responsibility for everyone and everything, ensuring all staff and personal within the workplace team are achieving a seamless office environment. Know each person by name, what they do, and what community they belong to, greeting new people and helping them settle into their working environment Work as a mobile team member without a fixed workstation, constantly present on floors with your community using a tablet to communicate and log tickets Manage the Corrigo helpdesk jointly with the other Floor Ambassador, reporting status updates and issues to the Assistant Facilities Manager Manage repair and maintenance services, arrange fixes with facilities colleagues, and ensure quality completion of scheduled and ad-hoc maintenance work Monitor service provider performance to ensure contractual obligations are met and exceeded Liaise between hospitality teams and facilities for event setup logistics, and coordinate with vendors for scheduling work while managing client expectations, for on floor activities. Conduct floor inspections continuously to ensure cleanliness and maintenance standards are correct Share observations regarding any misalignment to nudge behaviours and consolidate feedback to management regularly for ongoing improvement, good catches/ near misses. Pro-actively develop and manage client relationships, ensuring expected service levels are achieved and KPIs are met or exceeded Conduct data analysis and generate reports as per service delivery requirements and overall account management Management of the parking software and completion of twice-weekly on-site parking audits Manage the locker software system, provide training to on-site staff, and conduct regular locker audits. Required Qualifications: Minimum 3 years' relevant experience in customer-facing roles such as FM, Hospitality, Events Management, or Serviced Office environments Excellent verbal and written communication skills with fluency in English Strong analytical, organizational, and administration skills Customer-focused mindset with proven ability to proactively establish customer relationships Strong PC literacy and proficiency in MS Office applications Proven ability to function effectively as part of a team Ability to effectively communicate and interact with all levels of people Preferred Qualifications: Diploma or Bachelor's degree in facilities management, hospitality, business, or other related field Natural hospitality-oriented communications acumen Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs Proven ability to initiate and follow through with improvement initiatives, creating opportunities for efficiencies and process amendments Experience with workplace technology and digital platforms Understanding of workplace standards and ability to counsel on space needs and options Experience supporting initiatives such as user experience programs and system roll-outs What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. JLL is committed to fair employment practices and welcomes applications from all qualified candidates regardless of race, religion, gender, age, family status, or disability.
