146 jobs found

Intro At Adsquare, we empower marketers and agencies with cutting edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you're ready to be part of a fast paced, dynamic environment where your work makes a direct impact, we'd love to hear from you. About the team Your Mission Ideally you are Your Profile 7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS. Proven leadership experience, with a track record of managing and developing high performing teams. Excellent communication, negotiation, and interpersonal skills. Strong technical aptitude with the ability to translate complex concepts for clients. Analytical thinker with experience using data and KPIs to drive and measure success of team members. Self motivated, highly organized, and able to thrive in a fast paced, innovative environment. Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape. Any experience with location data solutions would be a strong plus. Higher education in Business, Marketing, or a related field is a strong plus. What you will do As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare's solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success. Lead and mentor the UK Client Success team, fostering a high performance and collaborative environment, while managing the performance and development of direct reports. Serve as the senior point of contact for key UK clients, building long term, trusted advisor relationships. Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions. Identify upsell and cross sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth. Develop a deep understanding of clients' business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage. Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant. Track and analyse key client success metrics, providing regular updates to internal teams and clients. Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention. Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral. Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation. Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs. Represent Adsquare at industry events, conferences, and meetings as a subject matter expert. Desired Background Our Software Stack Your Opportunities Why us? In addition to a competitive package: Hybrid working model. Annual learning budget of £1,200. 30 vacation days per year. Public transport contribution. Mental health support through Fürstenberg Institut. Latest hardware and tools to enable high performance. Desired start date Locations

HAYPP GROUP We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose smoke free enjoyment. How? By offering people other nicotine products online. Haypp Group is one of the Nordics' leading e commerce groups with eleven store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 300 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to smoke free alternatives across all our markets globally. MEDIA PARTNERSHIPS Haypp Group is building something exciting within Retail Media and now we're expanding our UK footprint with our first dedicated Retail Media Manager in UK to take hands on ownership of our media offering in the UK market and play a key role in shaping our European retail media offering. This is a market leading role sitting close to the UK commercial partnership and e commerce business, combining strategic responsibility with operational execution. You will be the go to person for media partnerships in the UK, ensuring our UK media partnerships performance day to day, while also contributing to how retail media is built and scaled across Europe. THE ROLE As Retail Media Manager UK, you will be responsible for developing, managing, and growing Haypp Group's media partnerships in the UK, from planning to measurement and follow up. You'll work closely with the UK commercial partnerships and e commerce teams to align media activity with trading priorities, campaigns and seasonal peaks, always ensuring our campaigns drive brand and commercial performance for our partners. You'll also act as a key contributor within the European Retail Media Team, sharing best practices, insights, and helping evolve our retail media products and ways of working across markets. Key responsibilities Own and develop Haypp Group's UK media partnerships, acting as the primary point of contact for partners and stakeholders Drive revenue growth and long term value through strategic media and commercial partnerships Collaborate closely with the UK E commerce team to align media activity with commercial priorities, campaigns, and trading plans Work together with Commercial Partnerships and Insights teams to deliver data driven, high performing media solutions Contribute to the development of retail media products, pricing, packaging, and go to market strategies at a European level Analyse media performance, extract insights, and translate them into actionable recommendations for partners and internal teams WHAT WE'RE LOOKING FOR: We believe you are a commercially minded media professional who enjoys building relationships and shaping new opportunities. You likely have: 8+ years experience of Media/digital agency, brand and marketing team or platform media sales Experience developing client/platform/agency relationships within (retail) media, digital advertising, or commercial media roles Strong understanding of retail media as well as e commerce and performance marketing through to brand driven media solutions Proven ability to manage stakeholders across multiple teams and collaborate cross markets A data driven mindset with the ability to turn insights into clear recommendations Strong communication skills and confidence working with both internal teams and external partners Experience working within regulated industries is a strong plus, but not a requirement. Why join Haypp Group? Direct impact on how retail media is built and scaled in the UK Collaborative, international environment with strong growth ambitions Opportunity to shape a rapidly evolving retail media offering in a regulated category WHAT WE OFFER We are a value driven company with our values We team up, Innovation Drives Us, Inclusion and Non Hierarchy and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited. SEND US YOUR APPLICATION TODAY! If this sounds like a place where you would want to contribute and grow, let us know you're interested by submitting your application! Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know. If you have any questions about the role or what it's like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Lea Sjöstenat . We look forward to hearing from you!

Overview We are seeking an experienced and ambitiousEstate Agency Partnerto lead and grow our presence inCorby. This is a rare opportunity for a motivated property professional to run their own local estate agency business with the support, brand, systems, and marketing of an established organisation. This role is ideal for an experienced estate agent who wantsmore control, higher earnings, and true ownershipwithout the risk and overheads of a traditional high-street branch. If you're ready to take the next step in your property career and build something of your own inCorby, we'd love to hear from you.Apply now! Location: Corby (Must live in or around the specific Geographic location) Accountable to:Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role:In thisFULLY EMPLOYEDposition Our Partners are given the flexibility of aSELF-EMPLOYEDmodel with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support:This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners:The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits:This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate Proof of Address National Insurance Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank Ireland is seeking an experienced property professional to join our growing New Homes team. This is a senior client-facing role, responsible for leading sales initiatives, winning new instructions, and delivering exceptional service to developers, investors, and purchasers. The successful candidate will play a pivotal part in shaping the growth of our New Homes business and strengthening Knight Frank's reputation as a market leader. Role Responsibilities Identify and secure new business opportunities with developers and clients. Contribute to strategic growth plans for the New Homes department. Drive sales performance across multiple developments. Lead end-to-end delivery of schemes, from pre-launch planning through to final unit sales. Oversee pricing strategies, marketing campaigns, and launch events. Provide expert guidance to clients on market trends and buyer behaviour. Build and maintain strong, long-term relationships with key stakeholders. Act as a trusted advisor to clients, ensuring delivery of tailored solutions. Travel to development sites and off-site client meetings as required. Support and mentor junior team members. Work closely with colleagues across different departments to maximise opportunities. Monitor and analyse market activity, providing regular updates and reports. Represent Knight Frank Ireland at industry events and networking forums. R ole Requirements A professional qualification in property (IPAV, SCSI, RICS or equivalent) is desirable. PSRA Licence B. Minimum 5 years experience in New Homes. Proven track record in New Homes sales and consultancy, ideally within a leading agency or developer. Strong commercial acumen with the ability to identify opportunities and negotiate effectively. Excellent communication and presentation skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to manage multiple projects simultaneously and deliver results under pressure. Leadership qualities with experience in mentoring or managing more junior team members.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Overview Overview Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! What you will do Responsibilities Develop and drive the global consultant relations strategy, establishing common objectives and a unified, coordinated approach across the organisation. Deliver this strategy through dedicated consultant relations teams in London and Denver, alongside institutional sales teams worldwide. Collaborate closely with regional institutional business heads to ensure alignment and coordination of global consultant strategy, objectives, and activities with local market needs. Act as the internal advocate for the global consultant agenda, promoting awareness and understanding of consultant relationships throughout the company and securing support from all relevant areas. Engage with senior leadership at key consultant firms, fostering high-level relationships between JHI and consultants to facilitate commercial success. Expand JHI's consultant network by leveraging both existing contacts and new relationships. Coordinate global communications with consultants to ensure a consistent and unified message. Build strong partnerships with Investment teams, particularly with asset class heads and key institutional franchises. Contribute to investment strategy prioritisation across JHI and help shape the overall direction of the institutional business. Support and empower the dedicated consultant relations teams in their day-to-day activities as required. Partner with Marketing to ensure that content, campaigns, and events are aligned with the overarching consultant strategy and priority products. Adhere to corporate policies and budgets, maintaining appropriate activity levels to achieve targets. Ensure you are compliant with all relevant regulatory and corporate policies. What to expect when you join our firm What to expect Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Must have skills Extensive consultant relations experience and a very strong network within the asset management industry, ideally gained in a similar role Comprehensive knowledge of major asset classes, including fixed income, equities, multi-asset, and alternatives Excellent understanding of the investment needs and objectives of institutional investors Ability to analyse and understand different consultant business models and key market trends Ability to operate across global markets A strong knowledge and understanding of the global consulatnts Demonstrated ability to develop and maintain deep relationships with key decision-makers and senior management, both internally and externally Effective prioritisation and time management skills to proactively build a network of senior-level industry relationships Proven ability to work collaboratively and foster strong partnerships within the Client Group and across the wider organisation Strong leadership capabilities with a track record of managing and inspiring high-performing global teams Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively Demonstrates strong emotional intelligence and the ability to influence and inspire trust Excellent attention to detail, analytical, and problem-solving skills Strategic thinker with the ability to set direction and drive outcomes Client-centric mindset, with a strong sense of teamwork and commitment to putting clients first Nice to have skills Nice to have skills Educated to degree level, with IMC or equivalent professional qualification preferred Experience managing relationships across multiple regions and cultures In-depth understanding of emerging asset classes and innovative investment solutions Experience leading organisational change or integration initiatives Exposure to regulatory and governance frameworks within asset management Ability to identify and capitalise on new business opportunities within the consultant channel Track record of enhancing a firm's reputation within the consultant and institutional marketplace Experience with digital engagement strategies and tools to strengthen consultant relationships Supervisory responsibilities Supervisory responsibilities Yes Potential for growth Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Head of Customer Services page is loaded Head of Customer Serviceslocations: Farringdon, London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-88032Job Summary: Company: Festival Republic Limited Location: Farringdon, London and onsite at shows and festivals as required Department: Customer Service Reports to: Managing Director Working hours: Full-time with additional working to meet business needs onsite at festivals Contract type: Permanent The Role We are looking for a Head of Customer Services to be the driving force behind our customer service and fan experience, working across the business with a focus on customer contact and care. The Head of Customer Services will be the subject matter expert on all things customer service, with a key focus for this role will be driving end to end customer care across our festival business. This role will keep a finger on the pulse of broader customer service best practice. What it's like to work in the team This is an integral member of the Festival Republic team. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the customer first across our festivals. What we need Competencies / Skills / Knowledge / Experience A background in leading high quality and high-volume customer services from pre purchase, to post visit across a complex business. Significant experience in customer complaint and case management and resolution. Robust experience using customer service CRM solutions - preferably Zendesk. Confident in being the point of escalation for customer issues and able to proactively and with empathy effectively resolve complex customer issues. People management experience including team development, performance management and coaching. Ability to work in high pressure situations, including high level skill in trouble shooting and problem solving. Eye for detail and confident in delivering robust and scalable processes. Excellent organisation, verbal and written communication skills Good working knowledge of MS office Behaviours The following attributes determine how the role will be carried out and are required to be a success: Excellent interpersonal and relationship building skills. Customer Focus with a passion for customer service and putting the customer at the heart of the business. Ability to foster problem solving between teams and stakeholders, and to arrive at a solution that will contribute to the overall achievement of our goals. Ability to communicate, inspire and motivate. Resilient, resourceful and tenacious. What the role includes Development of multi-channel customer contact function - establishing processes and ways of working with internal and external stakeholders including Festival Management, Ticketing and Marketing. Working closely with Ticketmaster and/or other ticket agents. Acting as internal subject matter expert on customer contact and complaint resolution and mitigation. The Head of Customer Services and their team will resolve complaints and handle queries efficiently, with the aim of alleviating additional pressures on internal stakeholders. Delivering and supporting the delivery of customer experience projects across the estate and developing central guiding principles for our fan experience across the business Equal Opportunities We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we'll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Our Company Festival Republic is part of Live Nation Entertainment, the world's leading live entertainment company comprising global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. APPLICATION DEADLINE: Wednesday 11th March. We reserve the right to close applications at any time so encourage early application where possible. Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work(R) and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . Built on passion, driven by purpose. At Wasserman, the Impact group are a dedicated team of specialists that exist to create positive impact for people and the planet through the transformative power of sport, music, and entertainment by leveraging our influence, knowledge and ideas to shape bold vision into innovative & measurable impact.We are looking for a passionate and self-starter Associate Director, Impact (London Based) to lead and drive our Impact efforts across our business, with a focus on the EMEA & APAC region. Working closely alongside the leaders of Inclusion and Social Impact, this AD will be responsible for project management, of the progress of flagship initiatives falling under the impact umbrella. This AD will be responsible for resource development for consultancy, internal education initiatives, employee volunteer program, and thought leadership projects that positions Wasserman as an expert in this space.This role will deliver measurable results throughout the entire Wasserman business and to external stakeholders, including strategic partnerships and clients. The successful candidate will have experience in building and executing against a larger strategy, working with cross-functional teams, as well as leading client initiatives for positive change.This role will have line management responsibilities, and will be expected to travel throughout the year. WHAT YOU WILL BE DOING: Working closely with our VP of Inclusion and VP of Social Impact based in the US, to scale our new strategy and ambitious plans across four impact areas. Operational Serve as a subject matter expert, providing guidance and support on diversity, equity, and inclusion (DEI), and social value & impact issues to management and employees. Working with the Impact Leadership team ensuring compliance in the region with relevant standards like the and , Gender Pay Gap reporting, and leading organisational development initiatives to meet or exceed these reporting requirements. Drive workforce engagement, and embedding DEI and social value & impact concepts into the organisational culture and everyday operations through collaborating with internal and external stakeholders to embed inclusive practices. Establish communication channels to gather feedback from employees and stakeholders, and inform them about inclusion and impact priorities and progress. Collaborate with our People Team (Operations, Events, Onboarding, Learning & Development) to create efficiencies in our in-office programming, company-wide corporate initiatives, and build employee resources. Collaborate with the People team to understand employee trends through data as it relates to representation, working in tandem to identify inclusion gaps and develop actions to address. Manage both regional Inclusion and Social Impact budgets. Collaborate with our Comms Team, Marketing Team, and key stakeholders on internal and external messaging. Client Work Consult Wass account teams in Brands & Properties & Sales, Live, and Rights across real-time cultural issues, audience insights, strategy /creative briefs, and research. Consult client teams across Entertainment, Talent, and Music on philanthropic and cultural campaigns, events, real-time cultural issues, and research. Develop and create industry and staff resources to address client needs Business Development Participate in RFI, RFP, client pitches, and client recruiting efforts Provide consultancy expertise for commercial opportunities across the business, with clients expecting knowledge and guidance relating to inclusion & social impact as standard Collaborate with global insights on resource development Brand Represent the agency in industry forums, panels, and working groups Support partnerships that align with our Impact strategy in terms of both inclusion and social impact. Collaborate with our Comms Team and Marketing Team on industry awards, PR opportunities, and conferences. WHAT YOU NEED: 6+years' experience in consulting and project and / or change management within sport, music, and/ or entertainment, with a proven track record of success Demonstrated success in client-facing roles, especially in consulting, relationship management, strategic thinking, and brand building. Knowledge of relevant legislation and standards (e.g., Equality Act 2010, WRES, WDES) and experience in reporting for regulatory compliance standards such as the UK Gender Pay Gap. Strong grasp of inclusion-related issues, cause & advocacy across cultural/ humanitarian issues, and the importance of community engagement. Confident, articulate, passionate individual with the ability to work both independently and with a willingness to learn and grow in the space of Impact Experience with nonprofits, culturally inclusive organisations, and civic engagement organisations Understanding of our industry and how it relates to Impact work & knowledge of inclusion and impact-based principles Understanding how to set & monitor measurable objectives providing expert guidance, and ensuring inclusive practices are integrated throughout an organisation's operations and policies. Excellent communication and stakeholder engagement skills. Strategic thinker with a creative mindset, entrepreneurial spirit and storytelling capabilities Excited and confident in addressing and solving nuanced cultural and community issues. Strong interpersonal skills, demonstrated empathy and commitment to success, along with a proven ability to manage expectations Strong project management style that can own and lead multiple projects across multiple stakeholders Ability to multitask and time manage in a fast-paced global environment Deep understanding of diversity, equity, and inclusion principles, and relevant legislation. Ability to analyse data and use it to measure the impact of inclusion initiatives. Experience in influencing individuals at all levels of an organisation. Must be comfortable working across different timezones and flexible to meet the needs of international teams as required. Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.