Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Mar 14, 2026
Full time
Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Position We are currently looking for a Head of Internal Communications to join our Internal Communications team within the Communications and Engagement, Enablement group. This is a full time opportunity, on a 15 month fixed term contract. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU. Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site to enable collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs and can flex up to 12 days a month, with the remainder worked remotely. Who are we? The Medicines and Healthcare Products Regulatory Agency (MHRA) enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The MHRA Communications and Engagement Function is a multi award winning team. We focus on supporting the Agency to deliver its business outcomes by putting patients and the public at the centre of all work. Our teams include News & Media, Communications, Patient and Public Involvement and Engagement, and Customer Experience. This role is in the Communications team. What's the role? The Head of Internal Communications leads the internal communications function, including the team, budget, and initiatives, and drives continuous improvement. This is a great opportunity to make a significant contribution to a forward thinking organisation that values employee engagement. Key responsibilities Lead the internal communications team, ensuring high quality service provision through clear strategic direction and priorities, developing and delivering communication strategies to our diverse workforce. Provide proactive strategic internal and transformation communications advice to senior leaders, including the executive committee and chief executive. Deliver, embed, and evaluate a cross agency internal communications strategy to support business priorities and culture change. Identify, plan, provide strategic oversight of, and develop opportunities for engaging content that responds to business priorities and promotes accessibility to all audiences. Who are we looking for? The successful candidate will demonstrate the following: Excellent communication and influencing skills, both written and oral, capable of accurately and confidently communicating, influencing, and challenging staff and external contacts at all levels. (Lead criteria) A confident self starter who can operate independently, manage conflicting priorities, meet deadlines, and collaborate flexibly within a team while encouraging feedback. Demonstrable track record of developing employee communications and engagement strategies, using a range of communication tools and techniques. (Lead criteria) Strong editorial skills, with a proven understanding of what makes a good news story and accessible content. Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of internal and external stakeholders. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Communicating and Influencing - Excellent communication and interpersonal skills, both written and oral, with the ability to accurately and confidently communicate, influence, and challenge staff and external contacts at all levels. (A,I,P) Developing Self and Others - A confident self starter who can operate independently, manage conflicting priorities, deliver to deadline, and work flexibly within a team, encouraging feedback and the views of others. (A,I) Experience Criteria Extensive experience managing internal communications and stakeholder engagement for high profile organisational transformation programmes, including drafting action plans, securing resource, and setting performance standards. (A,I,P) Proven senior leadership and management skills, with experience leading multi functional units in a complex organisation, motivating and developing staff, and managing performance. (A,I) Demonstrable track record of developing employee communications and engagement strategies using a range of communication tools and techniques. (A,I,P) Technical Criteria Strong editorial skills, with a proven understanding of what makes a good news story and interesting, accessible content. (A,I) Demonstrable track record of project management skills, leading cross organisational and external team projects, anticipating risks, handling unanticipated problems, and communicating creative solutions to achieve successful resolution while delivering high customer service. (A,I) A relevant qualification and membership of CIM, CIPR, or another relevant professional body is desirable. (A) Strengths Criteria Strategic - looking at the big picture and considering wider factors and long term implications of decisions. (I) Change Agent - positive and inspirational in leading and supporting others through change. (I) Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of people and identifying connections to bring people together. (I) To find out more about this fantastic opportunity, please read our Job Description and Person Specification. Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn. Adjustments for disability: If you require any disability related adjustments, please contact as soon as possible. Dates Closing date: 18/03/2026 Shortlisting date: 20/03/2026 Interview date: 27/03/2026 Recruitment and Selection Applicants will be assessed on whether they meet mandatory requirements, as well as necessary skills and experience. They are scored on competency based answers. Candidates will be subject to UK immigration requirements and Civil Service nationality rules. Further information on who can apply is available here. Successful candidates must pass disclosure and barring, animal rights, and pro life activism checks. Employees working with government assets must complete basic personnel security standard checks. Health and Safety Certain roles within the MHRA require post holders to have vaccinations or routine health surveillance. These roles include: Laboratory based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles requiring overseas travel where specific vaccination may be required. Applicants successful at interview will be subject to a check on the Internal Fraud Database (IFD). This check examines employees dismissed for fraud or dishonesty offences, including those who resign or leave before dismissal. Applicants unable to pass the IFD check are ineligible. Moving to the MHRA from another employer means you may lose access to childcare vouchers, but you may be eligible for other government schemes. Determine eligibility here. Recruitment Principles Your application is judged on merit by a fair and open competition. If you feel your application has not been treated fairly, please contact . For further complaints, contact the Civil Service Commission at civilservicecommission.independent.gov.uk.
Mar 14, 2026
Full time
Position We are currently looking for a Head of Internal Communications to join our Internal Communications team within the Communications and Engagement, Enablement group. This is a full time opportunity, on a 15 month fixed term contract. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU. Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site to enable collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs and can flex up to 12 days a month, with the remainder worked remotely. Who are we? The Medicines and Healthcare Products Regulatory Agency (MHRA) enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The MHRA Communications and Engagement Function is a multi award winning team. We focus on supporting the Agency to deliver its business outcomes by putting patients and the public at the centre of all work. Our teams include News & Media, Communications, Patient and Public Involvement and Engagement, and Customer Experience. This role is in the Communications team. What's the role? The Head of Internal Communications leads the internal communications function, including the team, budget, and initiatives, and drives continuous improvement. This is a great opportunity to make a significant contribution to a forward thinking organisation that values employee engagement. Key responsibilities Lead the internal communications team, ensuring high quality service provision through clear strategic direction and priorities, developing and delivering communication strategies to our diverse workforce. Provide proactive strategic internal and transformation communications advice to senior leaders, including the executive committee and chief executive. Deliver, embed, and evaluate a cross agency internal communications strategy to support business priorities and culture change. Identify, plan, provide strategic oversight of, and develop opportunities for engaging content that responds to business priorities and promotes accessibility to all audiences. Who are we looking for? The successful candidate will demonstrate the following: Excellent communication and influencing skills, both written and oral, capable of accurately and confidently communicating, influencing, and challenging staff and external contacts at all levels. (Lead criteria) A confident self starter who can operate independently, manage conflicting priorities, meet deadlines, and collaborate flexibly within a team while encouraging feedback. Demonstrable track record of developing employee communications and engagement strategies, using a range of communication tools and techniques. (Lead criteria) Strong editorial skills, with a proven understanding of what makes a good news story and accessible content. Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of internal and external stakeholders. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Communicating and Influencing - Excellent communication and interpersonal skills, both written and oral, with the ability to accurately and confidently communicate, influence, and challenge staff and external contacts at all levels. (A,I,P) Developing Self and Others - A confident self starter who can operate independently, manage conflicting priorities, deliver to deadline, and work flexibly within a team, encouraging feedback and the views of others. (A,I) Experience Criteria Extensive experience managing internal communications and stakeholder engagement for high profile organisational transformation programmes, including drafting action plans, securing resource, and setting performance standards. (A,I,P) Proven senior leadership and management skills, with experience leading multi functional units in a complex organisation, motivating and developing staff, and managing performance. (A,I) Demonstrable track record of developing employee communications and engagement strategies using a range of communication tools and techniques. (A,I,P) Technical Criteria Strong editorial skills, with a proven understanding of what makes a good news story and interesting, accessible content. (A,I) Demonstrable track record of project management skills, leading cross organisational and external team projects, anticipating risks, handling unanticipated problems, and communicating creative solutions to achieve successful resolution while delivering high customer service. (A,I) A relevant qualification and membership of CIM, CIPR, or another relevant professional body is desirable. (A) Strengths Criteria Strategic - looking at the big picture and considering wider factors and long term implications of decisions. (I) Change Agent - positive and inspirational in leading and supporting others through change. (I) Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of people and identifying connections to bring people together. (I) To find out more about this fantastic opportunity, please read our Job Description and Person Specification. Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn. Adjustments for disability: If you require any disability related adjustments, please contact as soon as possible. Dates Closing date: 18/03/2026 Shortlisting date: 20/03/2026 Interview date: 27/03/2026 Recruitment and Selection Applicants will be assessed on whether they meet mandatory requirements, as well as necessary skills and experience. They are scored on competency based answers. Candidates will be subject to UK immigration requirements and Civil Service nationality rules. Further information on who can apply is available here. Successful candidates must pass disclosure and barring, animal rights, and pro life activism checks. Employees working with government assets must complete basic personnel security standard checks. Health and Safety Certain roles within the MHRA require post holders to have vaccinations or routine health surveillance. These roles include: Laboratory based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles requiring overseas travel where specific vaccination may be required. Applicants successful at interview will be subject to a check on the Internal Fraud Database (IFD). This check examines employees dismissed for fraud or dishonesty offences, including those who resign or leave before dismissal. Applicants unable to pass the IFD check are ineligible. Moving to the MHRA from another employer means you may lose access to childcare vouchers, but you may be eligible for other government schemes. Determine eligibility here. Recruitment Principles Your application is judged on merit by a fair and open competition. If you feel your application has not been treated fairly, please contact . For further complaints, contact the Civil Service Commission at civilservicecommission.independent.gov.uk.
Adams Morey , one of the UK's leading DAF Truck dealerships, is looking for a skilled and motivated HGV Road Recovery Technician to join our busy Bournemouth team. This is an exciting opportunity for a dedicated commercial vehicle technician who thrives in a fast-paced, customer-focused environment. Salary: Competitive Salary with standby and call out enhancements Hours: Monday to Friday, 8.00 am to 4.30 pm basic, i.e. 40 hours per week 24 hour call outs including weekends (alternating weeks) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Provide roadside assistance and emergency repairs to DAF vehicles. Diagnose faults quickly and efficiently using the latest diagnostic tools. Carry out repairs to the highest standards, ensuring customer safety and satisfaction. Maintain clear communication with the DAFaid Control Centre and customers. Ensure all work is completed in line with DAF's quality, safety and compliance standards. Ideally, we are looking for: Proven experience as an HGV Technician. A relevant Level 3 qualification (or equivalent experience). Strong diagnostic and problem-solving skills. A full UK driving licence (HGV licence preferred but not essential). A flexible approach to working hours, including call-out and shift patterns. The ability to work independently and represent Adams Morey with professionalism. In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Store discount Experience: HGV technician: 2 years (preferred) DAF aid: 1 year (preferred) Licence/Certification: HGV driving Licence (preferred) Level 3 in heavy vehicle (preferred) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: On the road
Mar 14, 2026
Full time
Adams Morey , one of the UK's leading DAF Truck dealerships, is looking for a skilled and motivated HGV Road Recovery Technician to join our busy Bournemouth team. This is an exciting opportunity for a dedicated commercial vehicle technician who thrives in a fast-paced, customer-focused environment. Salary: Competitive Salary with standby and call out enhancements Hours: Monday to Friday, 8.00 am to 4.30 pm basic, i.e. 40 hours per week 24 hour call outs including weekends (alternating weeks) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Provide roadside assistance and emergency repairs to DAF vehicles. Diagnose faults quickly and efficiently using the latest diagnostic tools. Carry out repairs to the highest standards, ensuring customer safety and satisfaction. Maintain clear communication with the DAFaid Control Centre and customers. Ensure all work is completed in line with DAF's quality, safety and compliance standards. Ideally, we are looking for: Proven experience as an HGV Technician. A relevant Level 3 qualification (or equivalent experience). Strong diagnostic and problem-solving skills. A full UK driving licence (HGV licence preferred but not essential). A flexible approach to working hours, including call-out and shift patterns. The ability to work independently and represent Adams Morey with professionalism. In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Store discount Experience: HGV technician: 2 years (preferred) DAF aid: 1 year (preferred) Licence/Certification: HGV driving Licence (preferred) Level 3 in heavy vehicle (preferred) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: On the road
Telesales Manager Trade Mastermind (B2B Education & Events) Location: Peterborough HQ Salary: £75,000 Base + £150,000 OTE (Uncapped) Package: Car Allowance Monthly Bonuses Attendance + Sales Overrides Private Health Pension Fast-Track to Head of Sales Lead, Scale & Elevate an Existing Telesales Team Inside One of the UKs Fastest-Growing Education Companies Trade Mastermind is the UKs leading bu click apply for full job details
Mar 14, 2026
Contractor
Telesales Manager Trade Mastermind (B2B Education & Events) Location: Peterborough HQ Salary: £75,000 Base + £150,000 OTE (Uncapped) Package: Car Allowance Monthly Bonuses Attendance + Sales Overrides Private Health Pension Fast-Track to Head of Sales Lead, Scale & Elevate an Existing Telesales Team Inside One of the UKs Fastest-Growing Education Companies Trade Mastermind is the UKs leading bu click apply for full job details
Facilities Assistant ITM Power Location: Sheffield Direct Applicants Only - No Agency Applications at this time About ITM Power ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we've established ourselves as industry leaders in clean energy technology. Our Journey and Growth As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state of the art manufacturing facility is the world's first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks. Innovation and Impact Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost effectiveness and sustainability. Join Our Mission ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net zero. You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We've come a long way, join us in the next step of our incredible journey! What are we looking for We have an opportunity for a Facilities Assistant who will support the safe and efficient running of all ITM sites by ensuring that buildings, welfare areas, storage areas and external grounds are clean, secure and maintained to a high standard. The role includes general repairs, safety checks, site cleanliness, and facilities support. Responsibilities Perform first line maintenance tasks such as minor plumbing, electrical fixes (e.g., replacing bulbs), basic carpentry and general repairs. Inspect non production areas (offices, canteens, break rooms, restrooms, locker rooms) to ensure they remain fit for use. As directed by the Facilities Manager carry out regular site and equipment inspections and maintain accurate, including asset registers, PPM schedules and compliance documentation for Facilities and Maintenance. Support planned preventative maintenance (PPM) activities for building fabric and facilities equipment. Report machinery issues to the Maintenance team when beyond postholders scope. Support in the triaging of Maintenance and Facilities tickets raised on the Facilities system. Ensure facilities contractors and suppliers maintain high quality service delivery and comply with agreed RAM's. Conduct regular safety checks such as fire alarm tests, emergency lighting checks, and walk round inspections. Ensure compliance with site safety standards. Support safe storage and use of cleaning materials and equipment. Ensure cleaning schedules and hygiene standards are consistently met. Act as the first point of contact for facilities queries and maintenance issues. Support effective building communication, events and engagement initiatives. Help ensure occupier satisfaction through prompt, proactive and solution focused service. Assist with contractor performance monitoring. Raise purchase requisitions in Microsoft Dynamics for cleaning materials, consumables and small maintenance items. Track order status and delivery progress through Dynamics. Receipt goods in the system upon delivery and ensure items are correctly stored. Maintain minimum stock thresholds and proactively reorder to avoid shortages. About You Knowledge and Experience Experience in maintenance, caretaking, or facilities roles in an industrial or commercial setting Practical skills in basic repairs, DIY and general maintenance Strong understanding of workplace safety standards Ability to prioritise tasks in a busy manufacturing environment Comfortable with manual handling and physical work Experience using Microsoft Dynamics or similar ERP systems Knowledge of purchasing processes or stock control Advantageous IOSH Managing Safely RA Training First Aid training Fire Marshall training NEBOSH Cert Compliance Management and Auditing Electrical Knowledge HVAC Knowledge or Experience Plumbing/Utilities experience Skills and Abilities Proactive, reliable, and safety focused. Strong communication skills and a helpful, service driven approach. Practical thinker with good problem solving skills. Able to work independently and manage competing priorities. What We Offer The opportunity to work with cutting edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that's actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement. A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including: Buy as you earn (BAYE) share scheme Birthday holiday Holiday Purchase Cycle to work scheme Lifestyle Discounts Employee Assistance Programme Health Cash Plan Eye Care Gym Scheme Life assurance EV Car Leasing Enhanced Parental Leave Motor Save Scheme Tech Save Scheme Our onsite parking includes free electric car charging points We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you. Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.
Mar 14, 2026
Full time
Facilities Assistant ITM Power Location: Sheffield Direct Applicants Only - No Agency Applications at this time About ITM Power ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we've established ourselves as industry leaders in clean energy technology. Our Journey and Growth As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state of the art manufacturing facility is the world's first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks. Innovation and Impact Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost effectiveness and sustainability. Join Our Mission ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net zero. You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We've come a long way, join us in the next step of our incredible journey! What are we looking for We have an opportunity for a Facilities Assistant who will support the safe and efficient running of all ITM sites by ensuring that buildings, welfare areas, storage areas and external grounds are clean, secure and maintained to a high standard. The role includes general repairs, safety checks, site cleanliness, and facilities support. Responsibilities Perform first line maintenance tasks such as minor plumbing, electrical fixes (e.g., replacing bulbs), basic carpentry and general repairs. Inspect non production areas (offices, canteens, break rooms, restrooms, locker rooms) to ensure they remain fit for use. As directed by the Facilities Manager carry out regular site and equipment inspections and maintain accurate, including asset registers, PPM schedules and compliance documentation for Facilities and Maintenance. Support planned preventative maintenance (PPM) activities for building fabric and facilities equipment. Report machinery issues to the Maintenance team when beyond postholders scope. Support in the triaging of Maintenance and Facilities tickets raised on the Facilities system. Ensure facilities contractors and suppliers maintain high quality service delivery and comply with agreed RAM's. Conduct regular safety checks such as fire alarm tests, emergency lighting checks, and walk round inspections. Ensure compliance with site safety standards. Support safe storage and use of cleaning materials and equipment. Ensure cleaning schedules and hygiene standards are consistently met. Act as the first point of contact for facilities queries and maintenance issues. Support effective building communication, events and engagement initiatives. Help ensure occupier satisfaction through prompt, proactive and solution focused service. Assist with contractor performance monitoring. Raise purchase requisitions in Microsoft Dynamics for cleaning materials, consumables and small maintenance items. Track order status and delivery progress through Dynamics. Receipt goods in the system upon delivery and ensure items are correctly stored. Maintain minimum stock thresholds and proactively reorder to avoid shortages. About You Knowledge and Experience Experience in maintenance, caretaking, or facilities roles in an industrial or commercial setting Practical skills in basic repairs, DIY and general maintenance Strong understanding of workplace safety standards Ability to prioritise tasks in a busy manufacturing environment Comfortable with manual handling and physical work Experience using Microsoft Dynamics or similar ERP systems Knowledge of purchasing processes or stock control Advantageous IOSH Managing Safely RA Training First Aid training Fire Marshall training NEBOSH Cert Compliance Management and Auditing Electrical Knowledge HVAC Knowledge or Experience Plumbing/Utilities experience Skills and Abilities Proactive, reliable, and safety focused. Strong communication skills and a helpful, service driven approach. Practical thinker with good problem solving skills. Able to work independently and manage competing priorities. What We Offer The opportunity to work with cutting edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that's actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement. A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including: Buy as you earn (BAYE) share scheme Birthday holiday Holiday Purchase Cycle to work scheme Lifestyle Discounts Employee Assistance Programme Health Cash Plan Eye Care Gym Scheme Life assurance EV Car Leasing Enhanced Parental Leave Motor Save Scheme Tech Save Scheme Our onsite parking includes free electric car charging points We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you. Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Practice Support Administrator Blackwood or Cardiff(Hybrid) Salary up to £30,000 Yolk Recruitment are working with a well-established and growing boutique wealth management practice to recruit a Practice Support Administrator. This is a busy and varied role supporting a Financial Adviser, within a successful and expanding business. This is an excellent opportunity for someone who enjoys a busy environment and takes pride in keeping things organised and running smoothly. The role would suit someone with a financial services administration background, though experienced administrators from other sectors who are keen to move into wealth management will also be considered. What you'll be doing Responsibilities will include: Managing and coordinating client meetings for both new and existing clients Sending out relevant documentation and paperwork ahead of appointments Requesting information from external providers Uploading meeting notes and maintaining accurate client records Updating Salesforce and internal systems Passing actions and follow-ups to the paraplanner Speaking with clients by telephone and email when required Managing new client enquiries and sending financial questionnaires Supporting with the organisation of client hospitality events General administrative support to ensure the practice runs smoothly What we're looking for The firm is keen to meet people who are organised, proactive and comfortable managing their own workload. You might currently be: A financial services administrator looking for your next step An experienced administrator wanting to move into wealth management A paraplanner looking for a slightly different role within a growing firm Key qualities include: Strong organisational skills and attention to detail Ability to work independently and take initiative Professional and approachable manner when dealing with clients Good telephone and email communication skills A willingness to learn and develop within financial services You'll have support from the Office Manager and wider team, but you'll also be trusted to manage your own responsibilities. Career development The business is very open to discussing long-term career plans. Whether you want to deepen your experience in administration or progress within financial services, support will be available. The firm is happy to help with relevant industry qualifications and provide a clear pathway for development. What's on offer Salary up to £30,000 Monday-Friday 8.30-4.30 (can be flexible on hours) 25 days annual leave + bank holidays (Office closed over the Christmas period) Hybrid working arrangement Private Medical Insurance Flexible office location (Cardiff or Blackwood- would need to be travel to Blackwood for induction) Personalised financial advice If you'd like to explore whether this role could be the right step for you, get in touch for a confidential chat.
Mar 14, 2026
Full time
Practice Support Administrator Blackwood or Cardiff(Hybrid) Salary up to £30,000 Yolk Recruitment are working with a well-established and growing boutique wealth management practice to recruit a Practice Support Administrator. This is a busy and varied role supporting a Financial Adviser, within a successful and expanding business. This is an excellent opportunity for someone who enjoys a busy environment and takes pride in keeping things organised and running smoothly. The role would suit someone with a financial services administration background, though experienced administrators from other sectors who are keen to move into wealth management will also be considered. What you'll be doing Responsibilities will include: Managing and coordinating client meetings for both new and existing clients Sending out relevant documentation and paperwork ahead of appointments Requesting information from external providers Uploading meeting notes and maintaining accurate client records Updating Salesforce and internal systems Passing actions and follow-ups to the paraplanner Speaking with clients by telephone and email when required Managing new client enquiries and sending financial questionnaires Supporting with the organisation of client hospitality events General administrative support to ensure the practice runs smoothly What we're looking for The firm is keen to meet people who are organised, proactive and comfortable managing their own workload. You might currently be: A financial services administrator looking for your next step An experienced administrator wanting to move into wealth management A paraplanner looking for a slightly different role within a growing firm Key qualities include: Strong organisational skills and attention to detail Ability to work independently and take initiative Professional and approachable manner when dealing with clients Good telephone and email communication skills A willingness to learn and develop within financial services You'll have support from the Office Manager and wider team, but you'll also be trusted to manage your own responsibilities. Career development The business is very open to discussing long-term career plans. Whether you want to deepen your experience in administration or progress within financial services, support will be available. The firm is happy to help with relevant industry qualifications and provide a clear pathway for development. What's on offer Salary up to £30,000 Monday-Friday 8.30-4.30 (can be flexible on hours) 25 days annual leave + bank holidays (Office closed over the Christmas period) Hybrid working arrangement Private Medical Insurance Flexible office location (Cardiff or Blackwood- would need to be travel to Blackwood for induction) Personalised financial advice If you'd like to explore whether this role could be the right step for you, get in touch for a confidential chat.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Mar 14, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Adams Morey, a respected DAF dealership and commercial vehicle service provider, is looking for a Skilled HGV Technician to join our dedicated team in Roche. If you're passionate about keeping fleets running safely and efficiently - and want to work within a supportive, well-equipped workshop - we want to hear from you. Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Salary: OTE £50,000 per annum Any hours over 40 per week will be paid at overtime rate. Hours: Alternating shifts: Week 1, 7.00 am to 3.30 pm, Week 2, 1.30 pm to 10.00 pm Every other Saturday 8.00 am to 12.00 pm Key Responsibilities: Carry out routine maintenance, inspections, and servicing on HGVs to DVSA standards. Diagnose faults and perform mechanical, electrical, and diagnostic repairs. Complete all work to high quality and safety standards. Use workshop equipment and diagnostic tools effectively. Maintain accurate job records and documentation. Support colleagues and contribute to a positive workshop environment. Ideally we are looking for: Qualified HGV Technician / Commercial Vehicle Mechanic (Level 3 or equivalent) Strong mechanical and diagnostic skills. Experience working on HGVs, LCVs, or commercial vehicles. Ability to work independently and as part of a team. Full UK driving licence (HGV licence an advantage). In return we'll offer: 30 days holidays including 8 bank holidays Company sick pay, that increases with length of service up to 13 weeks Company pension with the option to salary sacrifice Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot Genuine career development and pathways with DAF Academy Award winning apprenticeship program Apprentice equipment scheme Employee Assistance program Cycle to work scheme My Staff shop - access to hundreds of discounts Quarterly More Awards recognition scheme Free eye test vouchers for DSE users On site parking (Site specific) Free mortgage advice through a trusted partner Qualified mental health first aiders On-site trainer for HGV and many other courses Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Types: Full-time, Permanent Pay: Up to £50,000.00 per year Benefits: Company pension Financial planning services On-site parking Sick pay Experience: HGV Technician: 2 years (preferred) Licence/Certification: UK Driving Licence (preferred) HGV Licence (preferred) Level 3 in heavy vehicle (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Mar 14, 2026
Full time
Adams Morey, a respected DAF dealership and commercial vehicle service provider, is looking for a Skilled HGV Technician to join our dedicated team in Roche. If you're passionate about keeping fleets running safely and efficiently - and want to work within a supportive, well-equipped workshop - we want to hear from you. Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Salary: OTE £50,000 per annum Any hours over 40 per week will be paid at overtime rate. Hours: Alternating shifts: Week 1, 7.00 am to 3.30 pm, Week 2, 1.30 pm to 10.00 pm Every other Saturday 8.00 am to 12.00 pm Key Responsibilities: Carry out routine maintenance, inspections, and servicing on HGVs to DVSA standards. Diagnose faults and perform mechanical, electrical, and diagnostic repairs. Complete all work to high quality and safety standards. Use workshop equipment and diagnostic tools effectively. Maintain accurate job records and documentation. Support colleagues and contribute to a positive workshop environment. Ideally we are looking for: Qualified HGV Technician / Commercial Vehicle Mechanic (Level 3 or equivalent) Strong mechanical and diagnostic skills. Experience working on HGVs, LCVs, or commercial vehicles. Ability to work independently and as part of a team. Full UK driving licence (HGV licence an advantage). In return we'll offer: 30 days holidays including 8 bank holidays Company sick pay, that increases with length of service up to 13 weeks Company pension with the option to salary sacrifice Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot Genuine career development and pathways with DAF Academy Award winning apprenticeship program Apprentice equipment scheme Employee Assistance program Cycle to work scheme My Staff shop - access to hundreds of discounts Quarterly More Awards recognition scheme Free eye test vouchers for DSE users On site parking (Site specific) Free mortgage advice through a trusted partner Qualified mental health first aiders On-site trainer for HGV and many other courses Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Types: Full-time, Permanent Pay: Up to £50,000.00 per year Benefits: Company pension Financial planning services On-site parking Sick pay Experience: HGV Technician: 2 years (preferred) Licence/Certification: UK Driving Licence (preferred) HGV Licence (preferred) Level 3 in heavy vehicle (preferred) Work authorisation: United Kingdom (required) Work Location: In person
A leading printing group in the UK is seeking a Head of Brand to drive the brand strategy and execution. This pivotal role will involve setting brand guidelines, collaborating with teams to ensure brand consistency, and leading campaigns across multiple channels. The ideal candidate will possess a degree in business or marketing, significant brand management experience, and exceptional communication skills. A motivating and detail-oriented individual will thrive in this fast-paced environment.
Mar 14, 2026
Full time
A leading printing group in the UK is seeking a Head of Brand to drive the brand strategy and execution. This pivotal role will involve setting brand guidelines, collaborating with teams to ensure brand consistency, and leading campaigns across multiple channels. The ideal candidate will possess a degree in business or marketing, significant brand management experience, and exceptional communication skills. A motivating and detail-oriented individual will thrive in this fast-paced environment.
We're expanding our workshop team and are looking for a skilled HGV Technician to join us on our Late Shift . If you're passionate about quality workmanship, take pride in your skills, and enjoy being part of a professional and supportive environment, this is a fantastic opportunity to build your career with a leading commercial vehicle dealer. Late Shift: Salary: £45,000 to £50,000 per annum (dependent on experience, will be discussed at interview stage). Hours: Monday to Friday, 3.30 pm to 00.00 am, i.e. 40 hours per week, 30 minutes for lunch (unpaid). Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Perform servicing and repairs on HGV vehicles, adhering to the rigorous quality standards established by DAF and the Commercial Motor Industry. Utilising your expertise in diagnosing defects to accurately identify and address mechanical issues. Collaborating effectively within a team of professionals, fostering cooperation to achieve operational goals. Demonstrating a positive and proactive approach when solving technical problems, contributing to the smooth workflow of the workshop. Communicating clearly and effectively with colleagues, ensuring seamless information documentation and exchange regarding repair processes and progress. Adhering to company and dealer processes and procedures, meet and exceed targets, proactively report any opportunities for improvement and actively participating in training to maintain and develop skills. Ideally, we are looking for: Previous experience as a HGV Technician A full Driving Licence (HGV Driving Licence would be beneficial but is not essential) A relevant Level 3 qualifications (or equivalent) is essential DAF experience would be beneficial but is not essential Problem solver Positive "can do" attitude Team Player Clear communicator In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Pay: £45,000.00-£50,000.00 per year Benefits: Company events Company pension Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) Licence/Certification: HGV Driving Licence (preferred) UK Driving Licence (preferred) Level 2/3 qualifications (or equivalent) (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Mar 14, 2026
Full time
We're expanding our workshop team and are looking for a skilled HGV Technician to join us on our Late Shift . If you're passionate about quality workmanship, take pride in your skills, and enjoy being part of a professional and supportive environment, this is a fantastic opportunity to build your career with a leading commercial vehicle dealer. Late Shift: Salary: £45,000 to £50,000 per annum (dependent on experience, will be discussed at interview stage). Hours: Monday to Friday, 3.30 pm to 00.00 am, i.e. 40 hours per week, 30 minutes for lunch (unpaid). Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Perform servicing and repairs on HGV vehicles, adhering to the rigorous quality standards established by DAF and the Commercial Motor Industry. Utilising your expertise in diagnosing defects to accurately identify and address mechanical issues. Collaborating effectively within a team of professionals, fostering cooperation to achieve operational goals. Demonstrating a positive and proactive approach when solving technical problems, contributing to the smooth workflow of the workshop. Communicating clearly and effectively with colleagues, ensuring seamless information documentation and exchange regarding repair processes and progress. Adhering to company and dealer processes and procedures, meet and exceed targets, proactively report any opportunities for improvement and actively participating in training to maintain and develop skills. Ideally, we are looking for: Previous experience as a HGV Technician A full Driving Licence (HGV Driving Licence would be beneficial but is not essential) A relevant Level 3 qualifications (or equivalent) is essential DAF experience would be beneficial but is not essential Problem solver Positive "can do" attitude Team Player Clear communicator In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Pay: £45,000.00-£50,000.00 per year Benefits: Company events Company pension Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) Licence/Certification: HGV Driving Licence (preferred) UK Driving Licence (preferred) Level 2/3 qualifications (or equivalent) (preferred) Work authorisation: United Kingdom (required) Work Location: In person
A leading technology company in Greater London is seeking an experienced Head of EMEA Field Marketing. This role involves leading the regional demand generation strategies, managing the field marketing team, and coordinating with global teams to drive revenue growth. Candidates should have over 8 years of B2B marketing experience, with a strong emphasis on leadership in diverse and international settings. This is a hybrid role offering the opportunity to shape marketing strategies across multiple regions.
Mar 14, 2026
Full time
A leading technology company in Greater London is seeking an experienced Head of EMEA Field Marketing. This role involves leading the regional demand generation strategies, managing the field marketing team, and coordinating with global teams to drive revenue growth. Candidates should have over 8 years of B2B marketing experience, with a strong emphasis on leadership in diverse and international settings. This is a hybrid role offering the opportunity to shape marketing strategies across multiple regions.
Adams Morey is currently recruiting for two skilled technicians to join their Portsmouth site: a Day Shift HGV Technician and a Night Shift HGV Technician . These positions offer a fantastic opportunity to become part of a respected and long-established commercial vehicle dealership with a strong reputation for quality and service. As a key member of a busy and supportive workshop team, you'll be responsible for carrying out diagnostics, maintenance, and repairs on a wide range of Heavy Goods Vehicles (HGVs), ensuring all work meets the highest manufacturer and industry standards. The successful candidates will play an important role in keeping our customers' fleets on the road - contributing to the efficiency, safety, and reliability that Adams Morey is known for. In return, you'll benefit from excellent facilities, ongoing training and development opportunities, and the chance to build a rewarding career within a trusted and growing business. Working hours: Days: Monday to Friday, 8.00 am to 5.00 pm, plus every other Saturday 8.00 am to 12.00 pm, i.e. 40 hours per week, 1 hour lunch (unpaid) OR Nights: Monday to Friday, 5:00 pm to 1.30 am, i.e. 40 hours per week, 30 minutes for lunch (unpaid) Salary: OTE £46,000 to £56,500 (Depending on shift type, skills, qualifications and overtime completed!) Key Responsibilities: Perform servicing and repairs on HGV vehicles, adhering to the rigorous quality standards established by DAF and the Commercial Motor Industry. Utilising your expertise in diagnosing defects to accurately identify and address mechanical issues. Collaborating effectively within a team of professionals, fostering cooperation to achieve operational goals. Demonstrating a positive and proactive approach when solving technical problems, contributing to the smooth workflow of the workshop. Effectively communicating with colleagues to ensure smooth documentation and sharing of information about repair processes and progress. Adhering to company and dealer processes and procedures, meet and exceed targets, proactively report any opportunities for improvement and actively participating in training to maintain and develop skills. Ideally, we are looking for: Must have previous experience as a HGV Technician A HGV Driving license is preferable Level 3 qualification is essential. DAF experience would be beneficial but is not essential Problem solver Positive "can do" attitude Team Player Clear communicator In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice(if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Types: Full-time, Permanent Pay: £46,000.00-£56,500.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) DAF: 1 year (preferred) Licence/Certification: HGV Licence (preferred) Level 3 qualification (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Mar 14, 2026
Full time
Adams Morey is currently recruiting for two skilled technicians to join their Portsmouth site: a Day Shift HGV Technician and a Night Shift HGV Technician . These positions offer a fantastic opportunity to become part of a respected and long-established commercial vehicle dealership with a strong reputation for quality and service. As a key member of a busy and supportive workshop team, you'll be responsible for carrying out diagnostics, maintenance, and repairs on a wide range of Heavy Goods Vehicles (HGVs), ensuring all work meets the highest manufacturer and industry standards. The successful candidates will play an important role in keeping our customers' fleets on the road - contributing to the efficiency, safety, and reliability that Adams Morey is known for. In return, you'll benefit from excellent facilities, ongoing training and development opportunities, and the chance to build a rewarding career within a trusted and growing business. Working hours: Days: Monday to Friday, 8.00 am to 5.00 pm, plus every other Saturday 8.00 am to 12.00 pm, i.e. 40 hours per week, 1 hour lunch (unpaid) OR Nights: Monday to Friday, 5:00 pm to 1.30 am, i.e. 40 hours per week, 30 minutes for lunch (unpaid) Salary: OTE £46,000 to £56,500 (Depending on shift type, skills, qualifications and overtime completed!) Key Responsibilities: Perform servicing and repairs on HGV vehicles, adhering to the rigorous quality standards established by DAF and the Commercial Motor Industry. Utilising your expertise in diagnosing defects to accurately identify and address mechanical issues. Collaborating effectively within a team of professionals, fostering cooperation to achieve operational goals. Demonstrating a positive and proactive approach when solving technical problems, contributing to the smooth workflow of the workshop. Effectively communicating with colleagues to ensure smooth documentation and sharing of information about repair processes and progress. Adhering to company and dealer processes and procedures, meet and exceed targets, proactively report any opportunities for improvement and actively participating in training to maintain and develop skills. Ideally, we are looking for: Must have previous experience as a HGV Technician A HGV Driving license is preferable Level 3 qualification is essential. DAF experience would be beneficial but is not essential Problem solver Positive "can do" attitude Team Player Clear communicator In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice(if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Types: Full-time, Permanent Pay: £46,000.00-£56,500.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) DAF: 1 year (preferred) Licence/Certification: HGV Licence (preferred) Level 3 qualification (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Join one of the South West's leading commercial vehicle dealerships! Adams Morey Plymouth is expanding, and we're looking for an experienced and motivated HGV Technician to strengthen our busy workshop team. Hours: Monday to Friday 7.00 am to 3.30 pm/1.30 pm to 10.00 pm, alternating shifts, i.e. 40 hours per week, 30 minutes lunch (unpaid). Salary: OTE £50,000! (dependent on experience, shift and qualifications) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Carrying out routine maintenance, servicing, and repairs on HGVs to a high standard. Diagnosing faults using the latest diagnostic equipment. Completing all work efficiently and in line with manufacturer guidelines. Ensuring accurate documentation and job card completion. Supporting the workshop team to maintain a safe, clean working environment. Ideally, we are looking for: Proven experience as an HGV Technician / Commercial Vehicle Mechanic. A relevant Level 3 qualification (IMI / NVQ or equivalent). Strong fault-finding and diagnostic skills. The ability to work independently and as part of a team. A full UK driving licence (HGV licence an advantage, not essential). In return we'll offer: 30 days holidays including 8 bank holidays Company sick pay, that increases with length of service up to 13 weeks Company pension with the option to salary sacrifice Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot Genuine career development and pathways with DAF Academy Award winning apprenticeship program Apprentice equipment scheme Employee Assistance program Cycle to work scheme My Staff shop - access to hundreds of discounts Quarterly More Awards recognition scheme Free eye test vouchers for DSE users On site parking (Site specific) Free mortgage advice through a trusted partner Qualified mental health first aiders On-site trainer for HGV and many other courses Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. IND009 Job Types: Full-time, Permanent Pay: Up to £50,000.00 per year Benefits: Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) Licence/Certification: HGV Driving Licence (preferred) Level 3 heavy vehicle maintenance (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Mar 14, 2026
Full time
Join one of the South West's leading commercial vehicle dealerships! Adams Morey Plymouth is expanding, and we're looking for an experienced and motivated HGV Technician to strengthen our busy workshop team. Hours: Monday to Friday 7.00 am to 3.30 pm/1.30 pm to 10.00 pm, alternating shifts, i.e. 40 hours per week, 30 minutes lunch (unpaid). Salary: OTE £50,000! (dependent on experience, shift and qualifications) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Carrying out routine maintenance, servicing, and repairs on HGVs to a high standard. Diagnosing faults using the latest diagnostic equipment. Completing all work efficiently and in line with manufacturer guidelines. Ensuring accurate documentation and job card completion. Supporting the workshop team to maintain a safe, clean working environment. Ideally, we are looking for: Proven experience as an HGV Technician / Commercial Vehicle Mechanic. A relevant Level 3 qualification (IMI / NVQ or equivalent). Strong fault-finding and diagnostic skills. The ability to work independently and as part of a team. A full UK driving licence (HGV licence an advantage, not essential). In return we'll offer: 30 days holidays including 8 bank holidays Company sick pay, that increases with length of service up to 13 weeks Company pension with the option to salary sacrifice Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot Genuine career development and pathways with DAF Academy Award winning apprenticeship program Apprentice equipment scheme Employee Assistance program Cycle to work scheme My Staff shop - access to hundreds of discounts Quarterly More Awards recognition scheme Free eye test vouchers for DSE users On site parking (Site specific) Free mortgage advice through a trusted partner Qualified mental health first aiders On-site trainer for HGV and many other courses Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. IND009 Job Types: Full-time, Permanent Pay: Up to £50,000.00 per year Benefits: Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Experience: HGV Technician: 1 year (preferred) Licence/Certification: HGV Driving Licence (preferred) Level 3 heavy vehicle maintenance (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Mar 14, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Job Title: Bid Manager Location: Coventry / Home Based (Hybrid) Hours: Full-time, 37.5 hours per week Employment Type: 12 month FTC, potential to become permanent Sector: Facilities Management Hawk 3 Talent Solutions are proud to be supporting a leading service provider in their search for a dynamic Bid Manager to join our Sales & Marketing team. This is a pivotal role where you will transform complex technical requirements into compelling, winning bid submissions that drive our business forward. The Role You will take full ownership of the bid lifecycle, from initial planning to final submission. You'll be the bridge between our technical experts and our clients, ensuring every proposal is cohesive, innovative, and perfectly aligned with customer needs. Key Responsibilities: Bid Leadership: Compile and manage comprehensive bid management plans, ensuring all deadlines are met. Content Creation: Write and edit high-quality solutions, "cajoling" content from Subject Matter Experts (SMEs) to create a single, persuasive voice. Strategic Collaboration: Work closely with the Head of Sales to develop win themes and impactful post-tender presentations. Knowledge Management: Maintain a central bid library of best practices and innovations to ensure we are always "moving forward". Digital Presence: Develop engaging social media content for LinkedIn to showcase our successes. What You'll Bring Industry Expertise: Proven Bid Management within the Commercial or Industrial Facilities Management sector. Professional Certification: APMP Bid & Proposal Management Certification (or equivalent). Technical Savvy: Expert proficiency in MS Office 365; experience with Salesforce is highly desirable. Exceptional Communication: The ability to interpret complex requirements and translate them into simple, winning narratives. Autonomy: A self-starter who is comfortable working alone or as part of a collaborative team. Offering In return. We believe in a culture of Trust, Innovation, and Support. We don't just offer a job; we offer a platform for you to excel in an environment that values agility and diversity. Salary & Benefits £55,000 salary + 8% win bonus 7.5% pension Bupa- single £4,306 car allowance X4 life assurance Company sick pay. 33 Days Holiday (including statutory bank holidays) (p. 2). Comprehensive Healthcare and Employee Assistance Program (EAP) Lifestyle Perks: Cycle to Work scheme, Salary Sacrifice options, and regular recognition through our Excellence Awards Closing date 10th April 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or mail your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Mar 14, 2026
Full time
Job Title: Bid Manager Location: Coventry / Home Based (Hybrid) Hours: Full-time, 37.5 hours per week Employment Type: 12 month FTC, potential to become permanent Sector: Facilities Management Hawk 3 Talent Solutions are proud to be supporting a leading service provider in their search for a dynamic Bid Manager to join our Sales & Marketing team. This is a pivotal role where you will transform complex technical requirements into compelling, winning bid submissions that drive our business forward. The Role You will take full ownership of the bid lifecycle, from initial planning to final submission. You'll be the bridge between our technical experts and our clients, ensuring every proposal is cohesive, innovative, and perfectly aligned with customer needs. Key Responsibilities: Bid Leadership: Compile and manage comprehensive bid management plans, ensuring all deadlines are met. Content Creation: Write and edit high-quality solutions, "cajoling" content from Subject Matter Experts (SMEs) to create a single, persuasive voice. Strategic Collaboration: Work closely with the Head of Sales to develop win themes and impactful post-tender presentations. Knowledge Management: Maintain a central bid library of best practices and innovations to ensure we are always "moving forward". Digital Presence: Develop engaging social media content for LinkedIn to showcase our successes. What You'll Bring Industry Expertise: Proven Bid Management within the Commercial or Industrial Facilities Management sector. Professional Certification: APMP Bid & Proposal Management Certification (or equivalent). Technical Savvy: Expert proficiency in MS Office 365; experience with Salesforce is highly desirable. Exceptional Communication: The ability to interpret complex requirements and translate them into simple, winning narratives. Autonomy: A self-starter who is comfortable working alone or as part of a collaborative team. Offering In return. We believe in a culture of Trust, Innovation, and Support. We don't just offer a job; we offer a platform for you to excel in an environment that values agility and diversity. Salary & Benefits £55,000 salary + 8% win bonus 7.5% pension Bupa- single £4,306 car allowance X4 life assurance Company sick pay. 33 Days Holiday (including statutory bank holidays) (p. 2). Comprehensive Healthcare and Employee Assistance Program (EAP) Lifestyle Perks: Cycle to Work scheme, Salary Sacrifice options, and regular recognition through our Excellence Awards Closing date 10th April 2026 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or mail your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
