Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are seeking a strategic problem solver who is data-driven and highly organised to lead the Fresh and Bakery merchandising team. This fast-paced role is responsible for driving category profitability through precise inventory management and advanced demand forecasting using the RELEX AI replenishment system. You will provide critical financial oversight via WSSI management and range architecture analysis to optimise both all-year-round and seasonal campaign performance. As a key commercial lead, you will also be responsible for the strategic development and coaching of an Assistant Merchandiser and a Merchandise Admin Assistant. The role requires strong relationships and collaboratively working with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, Warehouse and inhouse Chefs Key Responsibilities: 1. Strategic Demand & Inventory Management Forecasting & Replenishment: Expertly manage and optimise the AI replenishment tool (RELEX) to drive accurate forecasting, ordering, and store-level replenishment. Lifecycle Management: Deliver on availability and wastage KPIs by adjusting buy quantities based on seasonality, historical performance, and holiday peaks. Range Architecture: Conduct category and campaign wash-ups providing data-backed recommendations on range architecture and future growth opportunities. Made In House Production Planning: Partner with in-house Chefs to manage made in house products, overseeing lead time requirements, and demand forecasts. 2. Financial Planning & Analysis Commercial Reporting: Deliver comprehensive weekly reports on sales and margin performance, utilising WSSI to identify trends and mitigate risks. Trading Strategy: Manage the financial health of both All-Year-Round (AYR) products and seasonal campaigns, ensuring stock levels align with financial targets. Pricing & Markdowns: Partner with the Buying team to execute strategic markdown plans, protecting margins while clearing seasonal or short-life inventory. 3 . Cross-Functional Collaboration Strategic Stakeholder Alignment: Develop strong collaborative partnerships with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, and Warehouse to ensure a unified, joined-up approach to the end-to-end product lifecycle and inventory flow. Range Optimisation: Collaborate closely with Buying to refine the product mix, ensuring the assortment meets customer demand for both core and campaign ranges. Retail & Branch Optimisation: Partner closely with Branch Merchandising to refine in-store ranging and launch timings. 4. Supply Chain & Supplier Relations Operational Excellence: Manage the end-to-end supply chain from supplier to DC, holding partners accountable to OTIF (On-Time In-Full) KPIs. Promotional Execution: Oversee In-and-Out stock flow for high-impact campaigns and seasonal lines to ensure seamless launches and exits. 5. Team Leadership & Development Mentorship: Directly oversee, coach, and develop the Assistant Merchandiser and Merchandise Admin Assistant (MAA). Required Skills & Qualifications: Experience: 2+ years at a Merchandiser or Planner level preferably within Grocery, FMCG, or Perishables. Analytical Prowess: Strong Excel skills You should be comfortable with LOOKUPs, Pivot Tables, and complex data modelling. Agility: The ability to make split-second decisions and manage multiple deadlines. Commercial Acumen : A deep understanding of margins, markdowns, and the financial impact of wastage. Why Work For Us: Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Mar 14, 2026
Full time
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are seeking a strategic problem solver who is data-driven and highly organised to lead the Fresh and Bakery merchandising team. This fast-paced role is responsible for driving category profitability through precise inventory management and advanced demand forecasting using the RELEX AI replenishment system. You will provide critical financial oversight via WSSI management and range architecture analysis to optimise both all-year-round and seasonal campaign performance. As a key commercial lead, you will also be responsible for the strategic development and coaching of an Assistant Merchandiser and a Merchandise Admin Assistant. The role requires strong relationships and collaboratively working with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, Warehouse and inhouse Chefs Key Responsibilities: 1. Strategic Demand & Inventory Management Forecasting & Replenishment: Expertly manage and optimise the AI replenishment tool (RELEX) to drive accurate forecasting, ordering, and store-level replenishment. Lifecycle Management: Deliver on availability and wastage KPIs by adjusting buy quantities based on seasonality, historical performance, and holiday peaks. Range Architecture: Conduct category and campaign wash-ups providing data-backed recommendations on range architecture and future growth opportunities. Made In House Production Planning: Partner with in-house Chefs to manage made in house products, overseeing lead time requirements, and demand forecasts. 2. Financial Planning & Analysis Commercial Reporting: Deliver comprehensive weekly reports on sales and margin performance, utilising WSSI to identify trends and mitigate risks. Trading Strategy: Manage the financial health of both All-Year-Round (AYR) products and seasonal campaigns, ensuring stock levels align with financial targets. Pricing & Markdowns: Partner with the Buying team to execute strategic markdown plans, protecting margins while clearing seasonal or short-life inventory. 3 . Cross-Functional Collaboration Strategic Stakeholder Alignment: Develop strong collaborative partnerships with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, and Warehouse to ensure a unified, joined-up approach to the end-to-end product lifecycle and inventory flow. Range Optimisation: Collaborate closely with Buying to refine the product mix, ensuring the assortment meets customer demand for both core and campaign ranges. Retail & Branch Optimisation: Partner closely with Branch Merchandising to refine in-store ranging and launch timings. 4. Supply Chain & Supplier Relations Operational Excellence: Manage the end-to-end supply chain from supplier to DC, holding partners accountable to OTIF (On-Time In-Full) KPIs. Promotional Execution: Oversee In-and-Out stock flow for high-impact campaigns and seasonal lines to ensure seamless launches and exits. 5. Team Leadership & Development Mentorship: Directly oversee, coach, and develop the Assistant Merchandiser and Merchandise Admin Assistant (MAA). Required Skills & Qualifications: Experience: 2+ years at a Merchandiser or Planner level preferably within Grocery, FMCG, or Perishables. Analytical Prowess: Strong Excel skills You should be comfortable with LOOKUPs, Pivot Tables, and complex data modelling. Agility: The ability to make split-second decisions and manage multiple deadlines. Commercial Acumen : A deep understanding of margins, markdowns, and the financial impact of wastage. Why Work For Us: Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Coopers Fire specialises in the design, manufacture, installation, and maintenance of advanced, bespoke Smoke and Fire Curtain systems for a wide range of buildings. Our purpose is clear: to save lives by delivering high-quality, innovative products and effective fire protection solutions. We are committed to creating an environment where our colleagues can thrive, perform at their best, and take pride in their work. Our core values - Integrity, Pride and Passion, Teamship, and Pioneering - guide everything we do. By supporting our people, embracing diverse perspectives, and continuously challenging convention, we work collaboratively to lead the market through innovation - always focused on safeguarding lives. The Role Coopers Fire is seeking a commercially strong, strategically aligned International Sales Director to reshape, rebuild and grow our export business. Following a recent decline in export revenue, this role is central to delivering our next phase of international growth. The successful candidate will implement our proven UK specification-led sales model globally, strengthen distributor performance, and build a high-performing international team. This is not a role for someone looking to reinvent the strategy. Our UK approach works. The opportunity is to execute it internationally with discipline, professionalism, and energy. Key Objectives Rebuild export revenue toward and beyond historic levels Recruit two Export Specification Sales Managers Appoint new distributors in Scandinavia, Central Europe and selected Southeast Asian markets Improve service levels and professional standards across the international distributor network Strengthen forecasting accuracy and commercial visibility to support manufacturing and engineering Strategic Responsibilities Export P&L Ownership Responsible for delivering international revenue and margin targets Drive revenue growth, margin improvement, and commercial discipline Control export pricing strategy and distributor commercial terms (in alignment with the Managing Director) Specification-Led Global Strategy Roll out Coopers Fire's UK specification model internationally Ensure distributors protect and convert UK-originated global specifications Develop in-country specification capability to prevent competitive substitution at detailed design stage Drive CPD-led architect engagement and passive fire education internationally Distributor Leadership & Performance Management Recruit, appoint and, where necessary, replace distributors Establish clear KPIs, performance expectations and behavioural standards Build closer, more professional relationships with distributor principals Ensure distributors operate with integrity and alignment to Coopers Fire's standards Conduct regular in-market visits to strengthen relationships and accountability International Team Development Lead UK-based Export Sales Managers Recruit and manage overseas Specification Sales Managers in key territories Build a structured, process-driven export function Drive accountability, clarity and performance across the team Operational & Strategic Integration Deliver structured export forecasting to support manufacturing planning Feed market intelligence into engineering to influence product development Provide commercially grounded input into R&D investment decisions Contribute actively to broader company strategy as a member of the Senior Management Team About You Experience & Capability Significant experience in passive fire protection or construction product sales Proven success managing international distributor networks Strong understanding of specification-led selling (architects, consultants, major projects) Experience leading multi-territory sales teams Commercially astute Process-oriented and disciplined in forecasting and reporting Comfortable working closely with manufacturing and engineering functions Personal Attributes Strategically aligned and able to execute an established playbook Collaborative and able to work closely with the Managing Director Commercially serious, personally grounded Energetic and motivated by growth challenges Prepared to challenge constructively, but not disruptively Enjoys building strong, long-term professional relationships Travel This role is UK Head Office based and requires regular international travel to support distributors, recruit partners, and develop in-market specification capability. Why This Role Matters This is a pivotal leadership role at Coopers Fire. The International Sales Director will directly influence revenue growth, global brand positioning, distributor professionalism, and long-term international expansion. The right individual will help establish a stronger, more disciplined, and more strategically aligned global presence for Coopers Fire.
Mar 14, 2026
Full time
Coopers Fire specialises in the design, manufacture, installation, and maintenance of advanced, bespoke Smoke and Fire Curtain systems for a wide range of buildings. Our purpose is clear: to save lives by delivering high-quality, innovative products and effective fire protection solutions. We are committed to creating an environment where our colleagues can thrive, perform at their best, and take pride in their work. Our core values - Integrity, Pride and Passion, Teamship, and Pioneering - guide everything we do. By supporting our people, embracing diverse perspectives, and continuously challenging convention, we work collaboratively to lead the market through innovation - always focused on safeguarding lives. The Role Coopers Fire is seeking a commercially strong, strategically aligned International Sales Director to reshape, rebuild and grow our export business. Following a recent decline in export revenue, this role is central to delivering our next phase of international growth. The successful candidate will implement our proven UK specification-led sales model globally, strengthen distributor performance, and build a high-performing international team. This is not a role for someone looking to reinvent the strategy. Our UK approach works. The opportunity is to execute it internationally with discipline, professionalism, and energy. Key Objectives Rebuild export revenue toward and beyond historic levels Recruit two Export Specification Sales Managers Appoint new distributors in Scandinavia, Central Europe and selected Southeast Asian markets Improve service levels and professional standards across the international distributor network Strengthen forecasting accuracy and commercial visibility to support manufacturing and engineering Strategic Responsibilities Export P&L Ownership Responsible for delivering international revenue and margin targets Drive revenue growth, margin improvement, and commercial discipline Control export pricing strategy and distributor commercial terms (in alignment with the Managing Director) Specification-Led Global Strategy Roll out Coopers Fire's UK specification model internationally Ensure distributors protect and convert UK-originated global specifications Develop in-country specification capability to prevent competitive substitution at detailed design stage Drive CPD-led architect engagement and passive fire education internationally Distributor Leadership & Performance Management Recruit, appoint and, where necessary, replace distributors Establish clear KPIs, performance expectations and behavioural standards Build closer, more professional relationships with distributor principals Ensure distributors operate with integrity and alignment to Coopers Fire's standards Conduct regular in-market visits to strengthen relationships and accountability International Team Development Lead UK-based Export Sales Managers Recruit and manage overseas Specification Sales Managers in key territories Build a structured, process-driven export function Drive accountability, clarity and performance across the team Operational & Strategic Integration Deliver structured export forecasting to support manufacturing planning Feed market intelligence into engineering to influence product development Provide commercially grounded input into R&D investment decisions Contribute actively to broader company strategy as a member of the Senior Management Team About You Experience & Capability Significant experience in passive fire protection or construction product sales Proven success managing international distributor networks Strong understanding of specification-led selling (architects, consultants, major projects) Experience leading multi-territory sales teams Commercially astute Process-oriented and disciplined in forecasting and reporting Comfortable working closely with manufacturing and engineering functions Personal Attributes Strategically aligned and able to execute an established playbook Collaborative and able to work closely with the Managing Director Commercially serious, personally grounded Energetic and motivated by growth challenges Prepared to challenge constructively, but not disruptively Enjoys building strong, long-term professional relationships Travel This role is UK Head Office based and requires regular international travel to support distributors, recruit partners, and develop in-market specification capability. Why This Role Matters This is a pivotal leadership role at Coopers Fire. The International Sales Director will directly influence revenue growth, global brand positioning, distributor professionalism, and long-term international expansion. The right individual will help establish a stronger, more disciplined, and more strategically aligned global presence for Coopers Fire.
Job Title: Recruitment Consultant Salary: Competitive + Commission Location: Leeds (Hybrid) Do you have a minimum of 6 months of recruitment experience, and a passion for the Legal sector and business development? If so, we want to hear from you! Our successful Permanent team based in Leeds is growing its Legal recruitment offering to complement its established Private Practice Legal recruitment team. We are looking for an experienced Recruitment Consultant to be an integral part of driving forward this exciting opportunity. Sellick Partnership has grown to become a market-leading professional services recruitment partner within the Private Practice sector, with excellent working relationships with Top Tier, High Street, and Boutique firms across the UK. We are proud to have several awards and accreditations that demonstrate our commitment to our employees, including the Investors in People Gold standard and the Great Place to Work accreditation, which keep us pushing forward and striving for continuous improvement in everything we do! We put people first, and our people are the most important part of our business. We have worked hard to create an environment for our people to succeed, progress in their careers, and feel achievement and pride, both personally and professionally. We have a thriving sales environment and supportive culture, which is made up of highly successful consultants and support staff that we empower to make commercial decisions and push themselves to succeed. This is all reflected in the way we work with our clients and candidates. We're not 'pushy' and we take pride in working as trusted partners to our clients, to make a real difference. The Role With the support of a team of experienced recruiters and an expert senior manager, working with both 'warm' and new clients, you will build your business within the Legal market, focusing on the Private Practice sector. Working exclusively on your own patch, as a Recruitment Consultant, you will be carrying out a 360-recruitment cycle, including: Building trusted relationships within the Legal market. Identifying Legal talent both actively and passively, and using LinkedIn Recruiter to headhunt new talent. Proactively identifying new business opportunities and increasing market share. Identifying cross-selling opportunities and working in conjunction with colleagues. Identifying new events and networking opportunities. Developing your own business development strategy, supported by an ambitious team with experience in building reputable names in the market. Participating in internal business development meetings to drive forward recruitment processes, share successe and offer support. Why Sellick Partnership? We are officially a Great Place to Work , with an award for Wellness and Investor in People Gold -the secret to our success is the people that we employ. We offer an unrivaled training and development program, ensuring you have the support, experience, and skill set to achieve your goals, creating a platform to make a difference by providing a tailored and compassionate approach to recruitment. Perks Tailored mentoring and coaching from an experienced leadership team, with access to our unrivalled internal training program, to help you reach your full potential Uncapped commission structure, with no minimum threshold Quarterly reward scheme for exceptional performance, and prizes for smaller wins from our wheel of success Hybrid and flexible working including the opportunity to use office space as much as you want, to reduce household costs 33 days holiday (Including bank holidays) plus up to 5 length of service additional days Extra 2 days leave for a marriage or civil partnership Birthday lie-ins / early finishes Bupa company health plan that includes Bupa rewards (e.g. gym, holiday, and shopping discounts) Three 5 staff events a year, including an annual team-building trip away! Early finish on Fridays and bank holidays Wellness weekdays with extended lunch hours Located on South Parade, a 5-minute walk from Leeds train station Free food/drink in all offices (Fresh fruit, cereal, breakfast, snack bars, all the Diet Coke you can drink, and more Access to on-site trained Mental Health first-aiders Interest-free loans available Bike 2 Work scheme If you are interested in this exciting Recruitment Consultant opportunity and in being part of a business that offers a truly collaborative environment where hard work is recognised, please apply with your CV or contact Simon Briffa Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 14, 2026
Full time
Job Title: Recruitment Consultant Salary: Competitive + Commission Location: Leeds (Hybrid) Do you have a minimum of 6 months of recruitment experience, and a passion for the Legal sector and business development? If so, we want to hear from you! Our successful Permanent team based in Leeds is growing its Legal recruitment offering to complement its established Private Practice Legal recruitment team. We are looking for an experienced Recruitment Consultant to be an integral part of driving forward this exciting opportunity. Sellick Partnership has grown to become a market-leading professional services recruitment partner within the Private Practice sector, with excellent working relationships with Top Tier, High Street, and Boutique firms across the UK. We are proud to have several awards and accreditations that demonstrate our commitment to our employees, including the Investors in People Gold standard and the Great Place to Work accreditation, which keep us pushing forward and striving for continuous improvement in everything we do! We put people first, and our people are the most important part of our business. We have worked hard to create an environment for our people to succeed, progress in their careers, and feel achievement and pride, both personally and professionally. We have a thriving sales environment and supportive culture, which is made up of highly successful consultants and support staff that we empower to make commercial decisions and push themselves to succeed. This is all reflected in the way we work with our clients and candidates. We're not 'pushy' and we take pride in working as trusted partners to our clients, to make a real difference. The Role With the support of a team of experienced recruiters and an expert senior manager, working with both 'warm' and new clients, you will build your business within the Legal market, focusing on the Private Practice sector. Working exclusively on your own patch, as a Recruitment Consultant, you will be carrying out a 360-recruitment cycle, including: Building trusted relationships within the Legal market. Identifying Legal talent both actively and passively, and using LinkedIn Recruiter to headhunt new talent. Proactively identifying new business opportunities and increasing market share. Identifying cross-selling opportunities and working in conjunction with colleagues. Identifying new events and networking opportunities. Developing your own business development strategy, supported by an ambitious team with experience in building reputable names in the market. Participating in internal business development meetings to drive forward recruitment processes, share successe and offer support. Why Sellick Partnership? We are officially a Great Place to Work , with an award for Wellness and Investor in People Gold -the secret to our success is the people that we employ. We offer an unrivaled training and development program, ensuring you have the support, experience, and skill set to achieve your goals, creating a platform to make a difference by providing a tailored and compassionate approach to recruitment. Perks Tailored mentoring and coaching from an experienced leadership team, with access to our unrivalled internal training program, to help you reach your full potential Uncapped commission structure, with no minimum threshold Quarterly reward scheme for exceptional performance, and prizes for smaller wins from our wheel of success Hybrid and flexible working including the opportunity to use office space as much as you want, to reduce household costs 33 days holiday (Including bank holidays) plus up to 5 length of service additional days Extra 2 days leave for a marriage or civil partnership Birthday lie-ins / early finishes Bupa company health plan that includes Bupa rewards (e.g. gym, holiday, and shopping discounts) Three 5 staff events a year, including an annual team-building trip away! Early finish on Fridays and bank holidays Wellness weekdays with extended lunch hours Located on South Parade, a 5-minute walk from Leeds train station Free food/drink in all offices (Fresh fruit, cereal, breakfast, snack bars, all the Diet Coke you can drink, and more Access to on-site trained Mental Health first-aiders Interest-free loans available Bike 2 Work scheme If you are interested in this exciting Recruitment Consultant opportunity and in being part of a business that offers a truly collaborative environment where hard work is recognised, please apply with your CV or contact Simon Briffa Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We're about much more than hospitality! We're striving to make life better for people - whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do. ABOUT THE ROLE This role provides support to both our Finance & Property departments. The role is largely finance-based with daily administrative support to the Property Team. This a diverse role where no two days will be the same. One day you may be reconciling supplier statements and processing purchasing invoicing; the next day you could be providing support to our Payroll function, and; the following day you might be phoning a trade supplier to follow up on the next stage or repair works at one of our venues. RESPONSIBILITIES Primarily finance-based - estimate of around 80% of time spent on Finance tasks. Expectation that this role will be able to provide all-round support to various functions of Finance. A large portion of Finance time will be spent on Purchase Ledger Invoice Processing Following up Invoice Approvals / Queries Liaising with Suppliers / Venues Processing credit card payments Support on central email inbox as required Support on petty cash / credit card reconciliations as required Support on month end workflow Ad-hoc requests from other departments / team for Finance support (for example, cost analysis / supplier spend) There will be an element of Sales Ledger support Processing venue sales Reconciling venue banking Supporting the payroll function for holiday cover Processing team pay Assisting with payroll reporting Administrative support to Property Team - around 20% of time Liaising with Head of Property on administrative support required Daily review of repairs list Contacting venues / suppliers / property team for updates ABOUT YOU This role is suited to someone looking for a diverse role, structure in their responsibilities, but adaptable to different priorities as you will be bringing your best to three functions - accounts, payroll & property. You will be a clear communicator with different stakeholders throughout the organisation. You will be based at our Head Office where key functions (such as Finance, Marketing & Central Reservations) operate in an open-plan office. The ideal candidate will enjoy the collaboration that this provides whilst still being able to process high volumes of information accurately in this fast-paced environment. You will have at least 3 years' experience in a similar bookkeeping / finance role. HOW WE CARE FOR OUR TEAM Offering great perks and benefits to be enjoyed by you and your family! Sharing 10% of our profits with you after 1 year of service - this is our 'Heart Count Payment' Free lunch provided daily Listening to our team via surveys and feedback sessions Offering free wellbeing services and resources, for help whenever you need it Access to a Mental Health First Aider at all of our venues
Mar 14, 2026
Full time
We're about much more than hospitality! We're striving to make life better for people - whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do. ABOUT THE ROLE This role provides support to both our Finance & Property departments. The role is largely finance-based with daily administrative support to the Property Team. This a diverse role where no two days will be the same. One day you may be reconciling supplier statements and processing purchasing invoicing; the next day you could be providing support to our Payroll function, and; the following day you might be phoning a trade supplier to follow up on the next stage or repair works at one of our venues. RESPONSIBILITIES Primarily finance-based - estimate of around 80% of time spent on Finance tasks. Expectation that this role will be able to provide all-round support to various functions of Finance. A large portion of Finance time will be spent on Purchase Ledger Invoice Processing Following up Invoice Approvals / Queries Liaising with Suppliers / Venues Processing credit card payments Support on central email inbox as required Support on petty cash / credit card reconciliations as required Support on month end workflow Ad-hoc requests from other departments / team for Finance support (for example, cost analysis / supplier spend) There will be an element of Sales Ledger support Processing venue sales Reconciling venue banking Supporting the payroll function for holiday cover Processing team pay Assisting with payroll reporting Administrative support to Property Team - around 20% of time Liaising with Head of Property on administrative support required Daily review of repairs list Contacting venues / suppliers / property team for updates ABOUT YOU This role is suited to someone looking for a diverse role, structure in their responsibilities, but adaptable to different priorities as you will be bringing your best to three functions - accounts, payroll & property. You will be a clear communicator with different stakeholders throughout the organisation. You will be based at our Head Office where key functions (such as Finance, Marketing & Central Reservations) operate in an open-plan office. The ideal candidate will enjoy the collaboration that this provides whilst still being able to process high volumes of information accurately in this fast-paced environment. You will have at least 3 years' experience in a similar bookkeeping / finance role. HOW WE CARE FOR OUR TEAM Offering great perks and benefits to be enjoyed by you and your family! Sharing 10% of our profits with you after 1 year of service - this is our 'Heart Count Payment' Free lunch provided daily Listening to our team via surveys and feedback sessions Offering free wellbeing services and resources, for help whenever you need it Access to a Mental Health First Aider at all of our venues
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 13, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 13, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
Mar 13, 2026
Full time
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
JOB TITLE: Grants & Charitable Partnerships Manager DEPARTMENT: Chelsea FC Foundation REPORTING TO: Head of Grants & Charitable Partnerships LOCATION: Stamford Bridge (with travel across local communities as required) CONTRACT: Permanent, Full time JOB FUNCTION: To lead the day-to-day delivery and development of the Foundation s grant-making and charitable partnerships portfolio, acting as the primary relationship owner for grantees and community partners. The role will ensure high-quality stewardship, governance, impact reporting and continuous improvement across existing grants, while also playing a key role in the design, development and implementation of new grant programmes and funding pots aligned to the Foundation s strategic priorities. Closing date: 10th April We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience. KEY RESPONSIBILITIES: Grant-making & Portfolio Leadership Lead the day-to-day management of the Foundation s grants portfolio, acting as the main point of contact for funded organisations. Manage the end-to-end grants lifecycle, including: Application design and management; Due diligence and assessment; Coordination of grant panels and decision-making processes; Grant confirmation, contracting and onboarding; Delivery oversight, monitoring and evaluation Ensure grants are delivered in line with agreed objectives, budgets and timelines, proactively identifying and escalating risks or issues. Maintain clear oversight of grant performance, reporting requirements and review points, ensuring timely and high-quality inputs. Lead the design, development and implementation of new grant programmes and funding pots, working closely with the Head of Grants & Charitable Partnerships to translate strategic priorities into clear funding propositions, criteria and processes. Work closely with the Head of Grants & Charitable Partnerships on funding priorities, portfolio balance and strategic decision-making. Charitable Partnerships & Relationship Management Build and maintain strong, trusted relationships with charity and community partners across priority themes and geographies. Represent the Foundation confidently in external meetings, independently managing relationships and progressing actions. Steward partners beyond funding, identifying opportunities for added value through visibility, convening, volunteering, learning or collaboration. Respond to inbound partnership requests, assessing strategic fit and advising on appropriate routes for engagement. Explore opportunities for grants and charitable partnerships to augment and support Foundation delivery programmes. Support the design and delivery of partnership activity linked to Foundation Club initiatives (e.g. winter campaigns), ensuring effective coordination and partner experience. Impact, Learning & Communications Work closely with Impact & Evaluation and Finance colleagues to ensure robust monitoring, evaluation and learning across the grants portfolio. Ensure accurate and up-to-date records are maintained across agreed systems (e.g. Salesforce, Monday. com). Collaborate with Communications colleagues to identify and share compelling impact stories and insights from grant activity. Contribute to internal and external reporting, briefings and papers relating to grant performance, learning and community impact. Strategic Contribution & Continuous Improvement Contribute to the ongoing development of the Foundation s grants and charitable partnerships strategy, bringing insight from frontline delivery and partner relationships. Work collaboratively with other functions in the Grants and Charitable Partnerships department (e.g. volunteering) to ensure a joined-up approach. Work collaboratively across the Foundation and wider Club (e.g. Programmes, Comms, Operations) to ensure grant-making complements and strengthens wider activity. MEASURES OF PERFORMANCE: High-quality stewardship of grantee and partner relationships. Effective end-to-end delivery of grants, from application through to reporting and evaluation. Strong external credibility with charity and community partners. Timely, accurate reporting, risk management and use of systems. Clear contribution to the Foundation s strategic priorities and community impact. Positive feedback from internal colleagues and stakeholders. PERSON SPECIFICATION: Experience Significant experience in grant-making and/or charitable partnerships roles. Proven track record of managing external relationships independently, including with senior stakeholders. Experience of managing end-to-end funding processes, including assessment, monitoring and reporting. Experience working collaboratively across teams such as finance, communications and impact/evaluation. Skills & Behaviours Strong relationship-building skills and highly relational. Excellent organisational and project management skills, with the ability to manage multiple workstreams. Strong written and verbal communication skills. Sound judgement, discretion and ability to manage risk appropriately. Proactive, idea-generating and solutions-focused. Strong alignment with the Club s values and commitment to equality, diversity and inclusion. Our Expectations: To embody the club s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others To adhere to the club s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR. To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead To report any misconduct or suspected misconduct to the HR Department Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Mar 13, 2026
Full time
JOB TITLE: Grants & Charitable Partnerships Manager DEPARTMENT: Chelsea FC Foundation REPORTING TO: Head of Grants & Charitable Partnerships LOCATION: Stamford Bridge (with travel across local communities as required) CONTRACT: Permanent, Full time JOB FUNCTION: To lead the day-to-day delivery and development of the Foundation s grant-making and charitable partnerships portfolio, acting as the primary relationship owner for grantees and community partners. The role will ensure high-quality stewardship, governance, impact reporting and continuous improvement across existing grants, while also playing a key role in the design, development and implementation of new grant programmes and funding pots aligned to the Foundation s strategic priorities. Closing date: 10th April We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience. KEY RESPONSIBILITIES: Grant-making & Portfolio Leadership Lead the day-to-day management of the Foundation s grants portfolio, acting as the main point of contact for funded organisations. Manage the end-to-end grants lifecycle, including: Application design and management; Due diligence and assessment; Coordination of grant panels and decision-making processes; Grant confirmation, contracting and onboarding; Delivery oversight, monitoring and evaluation Ensure grants are delivered in line with agreed objectives, budgets and timelines, proactively identifying and escalating risks or issues. Maintain clear oversight of grant performance, reporting requirements and review points, ensuring timely and high-quality inputs. Lead the design, development and implementation of new grant programmes and funding pots, working closely with the Head of Grants & Charitable Partnerships to translate strategic priorities into clear funding propositions, criteria and processes. Work closely with the Head of Grants & Charitable Partnerships on funding priorities, portfolio balance and strategic decision-making. Charitable Partnerships & Relationship Management Build and maintain strong, trusted relationships with charity and community partners across priority themes and geographies. Represent the Foundation confidently in external meetings, independently managing relationships and progressing actions. Steward partners beyond funding, identifying opportunities for added value through visibility, convening, volunteering, learning or collaboration. Respond to inbound partnership requests, assessing strategic fit and advising on appropriate routes for engagement. Explore opportunities for grants and charitable partnerships to augment and support Foundation delivery programmes. Support the design and delivery of partnership activity linked to Foundation Club initiatives (e.g. winter campaigns), ensuring effective coordination and partner experience. Impact, Learning & Communications Work closely with Impact & Evaluation and Finance colleagues to ensure robust monitoring, evaluation and learning across the grants portfolio. Ensure accurate and up-to-date records are maintained across agreed systems (e.g. Salesforce, Monday. com). Collaborate with Communications colleagues to identify and share compelling impact stories and insights from grant activity. Contribute to internal and external reporting, briefings and papers relating to grant performance, learning and community impact. Strategic Contribution & Continuous Improvement Contribute to the ongoing development of the Foundation s grants and charitable partnerships strategy, bringing insight from frontline delivery and partner relationships. Work collaboratively with other functions in the Grants and Charitable Partnerships department (e.g. volunteering) to ensure a joined-up approach. Work collaboratively across the Foundation and wider Club (e.g. Programmes, Comms, Operations) to ensure grant-making complements and strengthens wider activity. MEASURES OF PERFORMANCE: High-quality stewardship of grantee and partner relationships. Effective end-to-end delivery of grants, from application through to reporting and evaluation. Strong external credibility with charity and community partners. Timely, accurate reporting, risk management and use of systems. Clear contribution to the Foundation s strategic priorities and community impact. Positive feedback from internal colleagues and stakeholders. PERSON SPECIFICATION: Experience Significant experience in grant-making and/or charitable partnerships roles. Proven track record of managing external relationships independently, including with senior stakeholders. Experience of managing end-to-end funding processes, including assessment, monitoring and reporting. Experience working collaboratively across teams such as finance, communications and impact/evaluation. Skills & Behaviours Strong relationship-building skills and highly relational. Excellent organisational and project management skills, with the ability to manage multiple workstreams. Strong written and verbal communication skills. Sound judgement, discretion and ability to manage risk appropriately. Proactive, idea-generating and solutions-focused. Strong alignment with the Club s values and commitment to equality, diversity and inclusion. Our Expectations: To embody the club s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others To adhere to the club s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR. To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead To report any misconduct or suspected misconduct to the HR Department Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
SF Executive have partnered with a private equity backed SAAS business that is seeking a Senior FP&A Analyst & Finance Business Partner. This newly created position with two core elements. Firstly, supporting the Head of FP&A across all aspects of financial planning and analysis. Secondly, providing finance business partnering support to senior business and commercial leaders. The successful Senior FP&A Analyst & Finance Business Partner will undertake the following responsibilities. • Budgeting, forecasting, and long-range financial planning• Monthly performance reporting and variance analysis• Development and tracking of KPIs, including SaaS metrics• Identification of trends, risks, and opportunities across revenue, costs, and cash flow• Finance business partnering with senior commercial and functional leaders (e.g. Sales, Marketing, Product, Operations)• Support ad-hoc commercial modelling, business case development, pricing analysis, and scenario planning• Support the CEO in the preparation of the monthly Board pack• Help embed financial awareness, discipline, and rigor across the business This is an excellent position for an ambitious individual who is looking to take on further responsibility. My client offers hybrid working amongst an exceptional culture and environment.
Mar 13, 2026
Full time
SF Executive have partnered with a private equity backed SAAS business that is seeking a Senior FP&A Analyst & Finance Business Partner. This newly created position with two core elements. Firstly, supporting the Head of FP&A across all aspects of financial planning and analysis. Secondly, providing finance business partnering support to senior business and commercial leaders. The successful Senior FP&A Analyst & Finance Business Partner will undertake the following responsibilities. • Budgeting, forecasting, and long-range financial planning• Monthly performance reporting and variance analysis• Development and tracking of KPIs, including SaaS metrics• Identification of trends, risks, and opportunities across revenue, costs, and cash flow• Finance business partnering with senior commercial and functional leaders (e.g. Sales, Marketing, Product, Operations)• Support ad-hoc commercial modelling, business case development, pricing analysis, and scenario planning• Support the CEO in the preparation of the monthly Board pack• Help embed financial awareness, discipline, and rigor across the business This is an excellent position for an ambitious individual who is looking to take on further responsibility. My client offers hybrid working amongst an exceptional culture and environment.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27 click apply for full job details
Mar 13, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27 click apply for full job details
As a Recruitment Specialist within the Embedded Software division, you have the responsibility for the delivery of services to both candidates and clients across the UK & Europe. You will position yourself as a specialist in the Embedded Software sector with the goal of achieving recognition as an expert in your dedicated field click apply for full job details
Mar 13, 2026
Full time
As a Recruitment Specialist within the Embedded Software division, you have the responsibility for the delivery of services to both candidates and clients across the UK & Europe. You will position yourself as a specialist in the Embedded Software sector with the goal of achieving recognition as an expert in your dedicated field click apply for full job details
Axis Bioservices is a Northern Ireland-based contract research organisation (CRO) delivering high-quality life sciences research and development services to pharmaceutical, biotechnology, and medical device companies worldwide. We specialise in assay development, preclinical testing, and advanced scientific support - helping clients bring innovative products to market. The Role We are seeking a dynamic Head of Innovation to drive Axis Bioservices' growth through the creation, validation, and launch of new assays and services. This senior-level role blends hands-on scientific expertise with commercial acumen and strategic vision. You will develop commercially viable scientific offerings, manage select client projects, and actively build new business through client outreach, networking, and representation at conferences. This is a rare opportunity for a scientist with a passion for innovation to take a central role in shaping the company's future capabilities and services. Key Responsibilities Identify market gaps and client needs, developing novel assays and services for commercial launch. Lead internal R&D projects from concept to validated service. Oversee select client projects, ensuring scientific delivery to agreed timelines and quality standards. Build new customer relationships and deliver technical sales presentations. Represent Axis Bioservices at conferences, industry events, and client meetings. Achieve agreed revenue targets, with commission incentives for successful project acquisition. Collaborate with senior leadership on strategic innovation priorities. PhD or MSc in a life science discipline (e.g., Molecular Biology, Biotechnology, Biochemistry, Pharmacology). Demonstrated experience in assay/method development within a CRO, biotech, or pharma context. Strong understanding of commercialisation of scientific services. Excellent communication, presentation, and networking skills. Proven ability to identify and act on new market opportunities. Experience presenting at national/international scientific conferences. Existing network of industry contacts. Business development experience in a scientific organisation. Track record of launching a scientific service or product to market. Job Type Full time, Permanent Location and Travel Onsite (Limavady) with travel up to 20% (including, but not limited to, conferences, client visits and industry events) Salary & Benefits Commission: Percentage of new revenue generated via client acquisition. Professional development and conference attendance support. Travel expenses for client visits and events. Flexible working options where possible. Application Process To apply, please send your CV and a cover letter outlining your relevant scientific and commercial experience, and how you have contributed to service or product innovation in your career. What we offer We will help you build a career with a progressive and dynamically growing Company by providing full on-site training, 8% combined pension contribution scheme, flexible working hours, a healthcare package and service driven staff benefits including private medical cover. We support staff wellbeing and have initiatives to support you physical and mental health.
Mar 13, 2026
Full time
Axis Bioservices is a Northern Ireland-based contract research organisation (CRO) delivering high-quality life sciences research and development services to pharmaceutical, biotechnology, and medical device companies worldwide. We specialise in assay development, preclinical testing, and advanced scientific support - helping clients bring innovative products to market. The Role We are seeking a dynamic Head of Innovation to drive Axis Bioservices' growth through the creation, validation, and launch of new assays and services. This senior-level role blends hands-on scientific expertise with commercial acumen and strategic vision. You will develop commercially viable scientific offerings, manage select client projects, and actively build new business through client outreach, networking, and representation at conferences. This is a rare opportunity for a scientist with a passion for innovation to take a central role in shaping the company's future capabilities and services. Key Responsibilities Identify market gaps and client needs, developing novel assays and services for commercial launch. Lead internal R&D projects from concept to validated service. Oversee select client projects, ensuring scientific delivery to agreed timelines and quality standards. Build new customer relationships and deliver technical sales presentations. Represent Axis Bioservices at conferences, industry events, and client meetings. Achieve agreed revenue targets, with commission incentives for successful project acquisition. Collaborate with senior leadership on strategic innovation priorities. PhD or MSc in a life science discipline (e.g., Molecular Biology, Biotechnology, Biochemistry, Pharmacology). Demonstrated experience in assay/method development within a CRO, biotech, or pharma context. Strong understanding of commercialisation of scientific services. Excellent communication, presentation, and networking skills. Proven ability to identify and act on new market opportunities. Experience presenting at national/international scientific conferences. Existing network of industry contacts. Business development experience in a scientific organisation. Track record of launching a scientific service or product to market. Job Type Full time, Permanent Location and Travel Onsite (Limavady) with travel up to 20% (including, but not limited to, conferences, client visits and industry events) Salary & Benefits Commission: Percentage of new revenue generated via client acquisition. Professional development and conference attendance support. Travel expenses for client visits and events. Flexible working options where possible. Application Process To apply, please send your CV and a cover letter outlining your relevant scientific and commercial experience, and how you have contributed to service or product innovation in your career. What we offer We will help you build a career with a progressive and dynamically growing Company by providing full on-site training, 8% combined pension contribution scheme, flexible working hours, a healthcare package and service driven staff benefits including private medical cover. We support staff wellbeing and have initiatives to support you physical and mental health.
Keyridge Asset Management is a global investment manager backed by Great-West Lifeco, a Canadian-headquartered $3 trillion financial services group. With over £135 billion in assets under management and a team of 300+ professionals, we deliver innovative, tailored investment solutions across public and private markets. Keyridge was formed by a merger of Irish Life Investment Managers (ILIM), Setant click apply for full job details
Mar 13, 2026
Full time
Keyridge Asset Management is a global investment manager backed by Great-West Lifeco, a Canadian-headquartered $3 trillion financial services group. With over £135 billion in assets under management and a team of 300+ professionals, we deliver innovative, tailored investment solutions across public and private markets. Keyridge was formed by a merger of Irish Life Investment Managers (ILIM), Setant click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 13, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
MOV8 is a cutting-edge legal firm that is disrupting the market through innovation and technology. With over 50 staff working between our Edinburgh and Glasgow offices, and 5-Star rated customer service, MOV8 aims to be the largest private client solicitor and estate agency firm in Scotland by 2025. MOV8 is a vibrant and exciting company, committed to diversity in the workplace and to making a positive difference in the community around us through our corporate social responsibility program. The Role We are recruiting for a Property Sales Assistant to work in our busy Property Sales Department based in our Head Office at South Gyle. The team are fast paced, professional and pride themselves on providing an exceptional service to customers throughout the property sales process. The role holder will efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property process in order to answer or redirect calls. They will also provide accurate and informative details during all calls. Accurately and efficiently manage the viewing process to support the sale of clients' properties, from telephone calls or emails and ask relevant and appropriate questions in order to determine viewers requirements, e.g. availability and preferences. The Candidate We are recruiting for an individual who has a natural desire to go above and beyond, has great communication skills and has a genuine interest in property. You will be enthusiastic and confident when dealing with the general public and have previous office experience in a customer facing role. Key Responsibilities Responsible for the management and coordination of viewings and viewing agent's diaries. Use geographic and time management knowledge to optimise the number of viewings an Agent can undertake. Efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property selling process in order to answer or redirect calls. Provide accurate and informative details to the caller. Accurately capture details and record them on our internal systems. Diligently record the receipt and despatch of all property keys belonging to clients. Supporting other areas of the business as and when required. Generate potential leads including mortgages, potential sellers and purchase opportunities. Actively seek feedback from viewers to obtain their views on the property and upload into our system in order that our clients and negotiators understand their impressions of the property. General administration tasks to support the sales negotiators. Highly Desirable Skills and Knowledge A positive approach to all tasks Experience working in a fast pace team Excellent organisational, planning and administrative skills Accurate and grammatically correct written and spoken English skills Enthusiastic, friendly and articulate telephone manner Working Hours Sunday 9am to 2pm. Monday and Tuesday are worked on alternate weeks, rotating between 9am to 5pm and 8am to 4pm. Up to £22,500 per annum plus monthly bonus
Mar 13, 2026
Full time
MOV8 is a cutting-edge legal firm that is disrupting the market through innovation and technology. With over 50 staff working between our Edinburgh and Glasgow offices, and 5-Star rated customer service, MOV8 aims to be the largest private client solicitor and estate agency firm in Scotland by 2025. MOV8 is a vibrant and exciting company, committed to diversity in the workplace and to making a positive difference in the community around us through our corporate social responsibility program. The Role We are recruiting for a Property Sales Assistant to work in our busy Property Sales Department based in our Head Office at South Gyle. The team are fast paced, professional and pride themselves on providing an exceptional service to customers throughout the property sales process. The role holder will efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property process in order to answer or redirect calls. They will also provide accurate and informative details during all calls. Accurately and efficiently manage the viewing process to support the sale of clients' properties, from telephone calls or emails and ask relevant and appropriate questions in order to determine viewers requirements, e.g. availability and preferences. The Candidate We are recruiting for an individual who has a natural desire to go above and beyond, has great communication skills and has a genuine interest in property. You will be enthusiastic and confident when dealing with the general public and have previous office experience in a customer facing role. Key Responsibilities Responsible for the management and coordination of viewings and viewing agent's diaries. Use geographic and time management knowledge to optimise the number of viewings an Agent can undertake. Efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property selling process in order to answer or redirect calls. Provide accurate and informative details to the caller. Accurately capture details and record them on our internal systems. Diligently record the receipt and despatch of all property keys belonging to clients. Supporting other areas of the business as and when required. Generate potential leads including mortgages, potential sellers and purchase opportunities. Actively seek feedback from viewers to obtain their views on the property and upload into our system in order that our clients and negotiators understand their impressions of the property. General administration tasks to support the sales negotiators. Highly Desirable Skills and Knowledge A positive approach to all tasks Experience working in a fast pace team Excellent organisational, planning and administrative skills Accurate and grammatically correct written and spoken English skills Enthusiastic, friendly and articulate telephone manner Working Hours Sunday 9am to 2pm. Monday and Tuesday are worked on alternate weeks, rotating between 9am to 5pm and 8am to 4pm. Up to £22,500 per annum plus monthly bonus
Property Manager - Chelsea bridge, SW8 Our client is a well-respected and very established Estate and Letting Agent with a strong presence throughout the South West London area. Responsibilities include but will not be limited to: Portfolio is 200+ To liaise with Tenants and Landlords of Let Only, Rent Collect, and Fully Managed properties regarding tenancy renewals and terminations To monitor rent arrears, chase tenants for non-payment of rent and keep Landlords informed To prepare Renewal Tenancy Agreements and ensure these are signed and returned by both Landlord and Tenant. To liaise with Tenants and Landlords of ALL properties regarding the return of the Tenant's deposit at the end of a tenancy To follow current legislative procedure when dealing with any deposit disputes To keep adequate records of renewals and deposit returns To respond to reported maintenance problems and make arrangements for any necessary repairs Invoice authorisation To respond to enquiries by email or phone from Landlords and Tenants To inspect Fully Managed properties, both pre tenancy and throughout the duration of the tenancy, and report back to the Landlord client To follow up on contractor's work once completed to ensure it is to a satisfactory standard. Provide a proactive service by anticipating potential problems and implement solutions. To attend professional development training courses, as directed by the Head of Sales and Lettings To ensure property software system is kept up to date and is used appropriately to record all communication and information relevant to each tenancy The Successful Applicant will need to possess the following skills: Previous experience as a Property Manager is essential It is highly desirable that candidates have intermediate computer literacy Knowledge of Property Software System Ability to work and deliver under pressure Professional ARLA qualifications would be an advantage Effectiveness in problem solving and client /colleague relation management Full valid driving licence is essential. The hours will be: Monday to Friday 9am - 5:30pm Salary range will be: £35,000pa to £40,000 If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Louise Foster at Roundpegs Property Recruitment today. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thank you for your interest in Roundpegs Recruitment. If you are already registered with Roundpegs Recruitment, please express your interest in this role to your consultant.
Mar 13, 2026
Full time
Property Manager - Chelsea bridge, SW8 Our client is a well-respected and very established Estate and Letting Agent with a strong presence throughout the South West London area. Responsibilities include but will not be limited to: Portfolio is 200+ To liaise with Tenants and Landlords of Let Only, Rent Collect, and Fully Managed properties regarding tenancy renewals and terminations To monitor rent arrears, chase tenants for non-payment of rent and keep Landlords informed To prepare Renewal Tenancy Agreements and ensure these are signed and returned by both Landlord and Tenant. To liaise with Tenants and Landlords of ALL properties regarding the return of the Tenant's deposit at the end of a tenancy To follow current legislative procedure when dealing with any deposit disputes To keep adequate records of renewals and deposit returns To respond to reported maintenance problems and make arrangements for any necessary repairs Invoice authorisation To respond to enquiries by email or phone from Landlords and Tenants To inspect Fully Managed properties, both pre tenancy and throughout the duration of the tenancy, and report back to the Landlord client To follow up on contractor's work once completed to ensure it is to a satisfactory standard. Provide a proactive service by anticipating potential problems and implement solutions. To attend professional development training courses, as directed by the Head of Sales and Lettings To ensure property software system is kept up to date and is used appropriately to record all communication and information relevant to each tenancy The Successful Applicant will need to possess the following skills: Previous experience as a Property Manager is essential It is highly desirable that candidates have intermediate computer literacy Knowledge of Property Software System Ability to work and deliver under pressure Professional ARLA qualifications would be an advantage Effectiveness in problem solving and client /colleague relation management Full valid driving licence is essential. The hours will be: Monday to Friday 9am - 5:30pm Salary range will be: £35,000pa to £40,000 If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Louise Foster at Roundpegs Property Recruitment today. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thank you for your interest in Roundpegs Recruitment. If you are already registered with Roundpegs Recruitment, please express your interest in this role to your consultant.
Are you looking to start a career in the Car and Van Rental Industry? Switch Car and Van Rental are recruiting for a Car Sales Administrator based at our Head Office in Exeter. As a Car Sales Administrator, you will deal with customers, via email correspondence or over the telephone. At Switch Car and Van Rental, our colleagues work hard to deliver exceptional Sales, and we drive for success by del click apply for full job details
Mar 13, 2026
Full time
Are you looking to start a career in the Car and Van Rental Industry? Switch Car and Van Rental are recruiting for a Car Sales Administrator based at our Head Office in Exeter. As a Car Sales Administrator, you will deal with customers, via email correspondence or over the telephone. At Switch Car and Van Rental, our colleagues work hard to deliver exceptional Sales, and we drive for success by del click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 13, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
