Our client, a high-growth, exploration and experiences travel business, is seeking a Head of Marketing to lead its next phase of commercial expansion. Offering journeys of adventure and discovery, the company delivers distinctive travel tours to a highly engaged audience. This is a pivotal role for a strategic yet hands-on marketing leader who can translate insight into action. You will define and execute the end-to-end marketing and customer acquisition strategy, balancing creativity with commercial rigour while building scalable foundations for sustained growth. Responsibilities include owning marketing performance across the full customer funnel, driving acquisition and retention, optimising channels through data and insight, strengthening brand positioning, and working cross-functionally with internal stakeholders to align marketing with business objectives. Skills Proven senior marketing leadership experience with a strong commercial growth track record Experience within travel, experiential, or niche/high-value sectors Deep expertise across performance marketing, CRM, SEO, paid media, content, and PR Highly analytical with a strong ROI and performance mindset Strategic thinker with strong creative and storytelling capability Entrepreneurial, resilient, and comfortable in a fast-paced, lean environment
Feb 14, 2026
Full time
Our client, a high-growth, exploration and experiences travel business, is seeking a Head of Marketing to lead its next phase of commercial expansion. Offering journeys of adventure and discovery, the company delivers distinctive travel tours to a highly engaged audience. This is a pivotal role for a strategic yet hands-on marketing leader who can translate insight into action. You will define and execute the end-to-end marketing and customer acquisition strategy, balancing creativity with commercial rigour while building scalable foundations for sustained growth. Responsibilities include owning marketing performance across the full customer funnel, driving acquisition and retention, optimising channels through data and insight, strengthening brand positioning, and working cross-functionally with internal stakeholders to align marketing with business objectives. Skills Proven senior marketing leadership experience with a strong commercial growth track record Experience within travel, experiential, or niche/high-value sectors Deep expertise across performance marketing, CRM, SEO, paid media, content, and PR Highly analytical with a strong ROI and performance mindset Strategic thinker with strong creative and storytelling capability Entrepreneurial, resilient, and comfortable in a fast-paced, lean environment
Meridian Business Support Limited
Swindon, Wiltshire
If youre ambitious Field Sales Representative , energetic and want to be part of something meaningful - youre in the right place. Basic salary: £26,500 Swindon Based then head out from there Monday-Friday 10am-7pm UNCAPPED commission (Top performers earn £50k£55k+ ) Travel expenses paid Loads of benefits click apply for full job details
Feb 14, 2026
Full time
If youre ambitious Field Sales Representative , energetic and want to be part of something meaningful - youre in the right place. Basic salary: £26,500 Swindon Based then head out from there Monday-Friday 10am-7pm UNCAPPED commission (Top performers earn £50k£55k+ ) Travel expenses paid Loads of benefits click apply for full job details
Bid Manager Pre-Contract & Tendering We have an exciting opportunity for a Bid Manager to join our Head Office team within the Pre-Contract and Tendering Department in Ruthin (with flexibility for partial remote working). The Role The Bid Manager will lead the preparation, coordination, and submission of high-quality bids and tenders for major civil engineering and infrastructure projects click apply for full job details
Feb 14, 2026
Full time
Bid Manager Pre-Contract & Tendering We have an exciting opportunity for a Bid Manager to join our Head Office team within the Pre-Contract and Tendering Department in Ruthin (with flexibility for partial remote working). The Role The Bid Manager will lead the preparation, coordination, and submission of high-quality bids and tenders for major civil engineering and infrastructure projects click apply for full job details
A Business Development Manager is sought to join an innovative rail technology business in a remote role, contributing to the growth, sales, and deployment of advanced rail vision, analytics, and digital solutions across the UK and international rail markets. The Business Development Manager, remote, will be expected to develop a deep understanding of the rail sector, customer challenges, and the c click apply for full job details
Feb 14, 2026
Full time
A Business Development Manager is sought to join an innovative rail technology business in a remote role, contributing to the growth, sales, and deployment of advanced rail vision, analytics, and digital solutions across the UK and international rail markets. The Business Development Manager, remote, will be expected to develop a deep understanding of the rail sector, customer challenges, and the c click apply for full job details
National Business Development Manager UK (Field-based) £50K + Uncapped Commission Massive Growth Potential This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions. The Challenge Here's the situation: We're at £3m revenue and targeting £4.5m by 2027. That's 50% growth in three years. We need someone who can open doors, build relationships fast, and help us validate whether our industrial site supplies strategy will get us there. You will be managing existing accounts but not following a playbook someone else wrote. You'll be out front, winning new business, testing what works, and directly influencing our growth strategy. If you're energized by results, relationships, and the freedom to make an impact, keep reading. Why This Role Matters Your mission: Win £200k+ in new business in year one. Bring in 5-8 new industrial supplier accounts. Prove our market strategy works - or help us pivot to what does. You'll have direct access to leadership and real influence over where we go next and you will adopt most of the portfolio of existing customers Your Impact - First 12 Months Win New Business: Target and close a minimum of 5 new accounts from our 20-30 target list Drive £200k+ in new revenue - prove we can scale in this market Build strong relationships with decision-makers who can open doors across their organisations Manage a portfolio of 20 accounts and aim to generate a £150K uplift in sales. This equates to around 5 new product lines per customer. Shape Strategy: Test and validate our market approach - tell us what's working and what needs to change Bring real market intelligence back to leadership - you'll have their ear Help refine our value proposition based on actual customer conversations Own the Full Cycle: Hunt for opportunities, build pipeline, close deals - this is your territory Get face time at trade shows and industry events - be the face of the business Work directly on key account strategy for major National Accounts targets Collaborate with operations to ensure smooth onboarding - no deal left behind Who Thrives Here You're driven by results and relationships. You sell on value, understand margin inside and out, and know how to build genuine connections that turn into business. You're commercially sharp - you think about P&L impact, not just hitting activity metrics. You take a consultative approach because you genuinely want to solve problems, not just move product. Your Background - One of These Fits: Direct Industry Pro: You've worked in tools, fixings, site supplies, or industrial distribution. You've sold on value, built strong relationships, and can hit the ground running with instant credibility. You're looking for somewhere you can bring fresh thinking, not just recycle the same old approach. Adjacent Market Expert: You're from construction supply, building materials, or similar B2B sectors. You understand how these businesses work, what drives buying decisions, and how to navigate complex organizations. You've proven you can sell on value and build lasting relationships. Learning our specific products? That's the easy part. Or You're a Commercial Sales Star: You come from B2B sales in any industry where you've crushed it selling on value and margin. You build relationships that drive real business results. You're commercially astute - you get P&L, you understand how to articulate ROI, and you close profitable deals. You're willing to learn a new market because you know your methodology works anywhere. You want in on ground-floor growth. Must-Haves: Track record of winning deals on value, not just price Deep understanding of margin, GP%, and P&L dynamics Proven ability to build and leverage strong business relationships Commercial mindset - you think like an owner, not just a salesperson Consultative selling approach - you solve problems, not push product B2B sales success - ideally £100k+ annual deals Self-starter who takes initiative and runs with it Love being on the road - 2-3 days per week travel across UK Full UK driving license Thrive in a small, fast-moving company - not scared to wear multiple hats Nice to Have: Experience selling to central purchasing or national accounts Track record opening new accounts in defined markets Understanding of construction/civil engineering dynamics CRM experience (we use Pipedrive) The Rewards Base: £50k with a £65k-£70k OTE (experience-based) Uncapped commission: % of gross profit on everything you close - no ceiling, the more you win, the more you earn We reward uplift and revenue but you keep going we keep paying 31 days holiday including statutory Company vehicle or car allowance Pension, laptop, phone - the essentials covered Potential career progression for the right candidate Why People Love This Role Your Impact Is Visible: You'll be one of a relatively small team. Leadership knows your name. Your wins directly shape company strategy. You're not a number in a massive sales org. Real Freedom: We trust you to figure out what works. Test approaches, challenge assumptions, move fast. We'll support you but we won't micromanage you. Values That Matter: We're about solving real problems, not just pushing product. If you want to sell by creating genuine value, you'll fit right in. Growth Potential : 50% revenue growth over three years. This isn't just growth for growth's sake - it's profitable, sustainable, and creates real opportunity for you. Direct Access: You'll work directly with the Commercial Director and Managing Director. Your input matters. Your market intelligence gets heard. You influence where we go next. Build Something: If you get this right, you won't just have a job - you'll have helped build a sales function, validated a market strategy, and positioned yourself for leadership. That's way more interesting than just hitting quota in someone else's machine. This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions.
Feb 14, 2026
Full time
National Business Development Manager UK (Field-based) £50K + Uncapped Commission Massive Growth Potential This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions. The Challenge Here's the situation: We're at £3m revenue and targeting £4.5m by 2027. That's 50% growth in three years. We need someone who can open doors, build relationships fast, and help us validate whether our industrial site supplies strategy will get us there. You will be managing existing accounts but not following a playbook someone else wrote. You'll be out front, winning new business, testing what works, and directly influencing our growth strategy. If you're energized by results, relationships, and the freedom to make an impact, keep reading. Why This Role Matters Your mission: Win £200k+ in new business in year one. Bring in 5-8 new industrial supplier accounts. Prove our market strategy works - or help us pivot to what does. You'll have direct access to leadership and real influence over where we go next and you will adopt most of the portfolio of existing customers Your Impact - First 12 Months Win New Business: Target and close a minimum of 5 new accounts from our 20-30 target list Drive £200k+ in new revenue - prove we can scale in this market Build strong relationships with decision-makers who can open doors across their organisations Manage a portfolio of 20 accounts and aim to generate a £150K uplift in sales. This equates to around 5 new product lines per customer. Shape Strategy: Test and validate our market approach - tell us what's working and what needs to change Bring real market intelligence back to leadership - you'll have their ear Help refine our value proposition based on actual customer conversations Own the Full Cycle: Hunt for opportunities, build pipeline, close deals - this is your territory Get face time at trade shows and industry events - be the face of the business Work directly on key account strategy for major National Accounts targets Collaborate with operations to ensure smooth onboarding - no deal left behind Who Thrives Here You're driven by results and relationships. You sell on value, understand margin inside and out, and know how to build genuine connections that turn into business. You're commercially sharp - you think about P&L impact, not just hitting activity metrics. You take a consultative approach because you genuinely want to solve problems, not just move product. Your Background - One of These Fits: Direct Industry Pro: You've worked in tools, fixings, site supplies, or industrial distribution. You've sold on value, built strong relationships, and can hit the ground running with instant credibility. You're looking for somewhere you can bring fresh thinking, not just recycle the same old approach. Adjacent Market Expert: You're from construction supply, building materials, or similar B2B sectors. You understand how these businesses work, what drives buying decisions, and how to navigate complex organizations. You've proven you can sell on value and build lasting relationships. Learning our specific products? That's the easy part. Or You're a Commercial Sales Star: You come from B2B sales in any industry where you've crushed it selling on value and margin. You build relationships that drive real business results. You're commercially astute - you get P&L, you understand how to articulate ROI, and you close profitable deals. You're willing to learn a new market because you know your methodology works anywhere. You want in on ground-floor growth. Must-Haves: Track record of winning deals on value, not just price Deep understanding of margin, GP%, and P&L dynamics Proven ability to build and leverage strong business relationships Commercial mindset - you think like an owner, not just a salesperson Consultative selling approach - you solve problems, not push product B2B sales success - ideally £100k+ annual deals Self-starter who takes initiative and runs with it Love being on the road - 2-3 days per week travel across UK Full UK driving license Thrive in a small, fast-moving company - not scared to wear multiple hats Nice to Have: Experience selling to central purchasing or national accounts Track record opening new accounts in defined markets Understanding of construction/civil engineering dynamics CRM experience (we use Pipedrive) The Rewards Base: £50k with a £65k-£70k OTE (experience-based) Uncapped commission: % of gross profit on everything you close - no ceiling, the more you win, the more you earn We reward uplift and revenue but you keep going we keep paying 31 days holiday including statutory Company vehicle or car allowance Pension, laptop, phone - the essentials covered Potential career progression for the right candidate Why People Love This Role Your Impact Is Visible: You'll be one of a relatively small team. Leadership knows your name. Your wins directly shape company strategy. You're not a number in a massive sales org. Real Freedom: We trust you to figure out what works. Test approaches, challenge assumptions, move fast. We'll support you but we won't micromanage you. Values That Matter: We're about solving real problems, not just pushing product. If you want to sell by creating genuine value, you'll fit right in. Growth Potential : 50% revenue growth over three years. This isn't just growth for growth's sake - it's profitable, sustainable, and creates real opportunity for you. Direct Access: You'll work directly with the Commercial Director and Managing Director. Your input matters. Your market intelligence gets heard. You influence where we go next. Build Something: If you get this right, you won't just have a job - you'll have helped build a sales function, validated a market strategy, and positioned yourself for leadership. That's way more interesting than just hitting quota in someone else's machine. This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions.
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
Feb 14, 2026
Full time
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
About Our Client Our client is a well established automotive company and they are currently recruiting a Head of Operations in Cheshire. Job Description The Head of Operations will serve as the senior leader responsible for overseeing the entire plant's operations ensuring efficient production, effective resource utilization, and adherence to high safety and quality standards. This role requires a balance of strategic planning and hands on management to achieve operational excellence and align plant performance with corporate objectives. The Head of Operations will lead cross functional teams, optimise processes, and foster a culture of safety, quality, and continuous improvement. The ideal candidate is an experienced leader with a strong background in automotive manufacturing (OEM or 1st Tier), high levels of problem solving skills, and the ability to motivate teams to achieve ambitious goals. Develop and execute the plant's long term strategic objectives, aligning with corporate goals and market demands. Create and implement operational plans to achieve productivity, efficiency, and profitability targets. Lead initiatives to expand capacity, improve product quality, and reduce costs. Regularly assess plant performance and present updates, challenges, and recommendations to senior leadership. Oversee daily plant operations and production, ensuring all support departments (maintenance, quality, logistics, and safety) function cohesively. Manage production schedules to meet customer requirements and delivery timelines. Establish and monitor key performance indicators (KPIs) for Safety, Quality, Cost, On time delivery, Equipment, and People. Coordinate with supply chain teams to ensure raw materials, components, and resources are available for uninterrupted production. Build, manage, and mentor a high performing team of department heads, supervisors, and staff. Conduct performance appraisals, set clear expectations, and create professional development plans for employees. Promote a culture of accountability, empowerment, and collaboration. Lead workforce planning initiatives, including hiring, training, and succession planning. Act as the primary liaison between the plant and corporate leadership, ensuring clear communication of goals, challenges, and results. Collaborate with sales, technical, and supply chain teams to align production with business needs. Partner with HR to address workforce issues, including conflict resolution, training, and employee engagement. Work with external stakeholders, including vendors, contractors, and local authorities, to support operational goals. The Successful Applicant Proven experience in automotive manufacturing operations (OEM or 1st Tier), with a track record in a senior site leadership role. Demonstrated success managing and motivating teams within complex or high volume production environments. Proven ability to deliver high performance in Safety, Quality and Delivery. Strong knowledge of manufacturing systems, processes, and best practices. Proficiency with ERP systems and data analysis tools would be helpful. Expertise in Lean manufacturing, Six Sigma, or other continuous improvement methodologies. Familiarity with modern manufacturing technologies. Engineering / maintenance knowledge and experience in delivering optimised equipment reliability and performance. Exceptional leadership and decision making abilities, with the capacity to motivate and inspire teams. Strong problem solving and critical thinking skills, with the ability to manage complex challenges. Excellent communication skills for effective interaction with employees, stakeholders, and leadership. Strategic mindset with the ability to balance long term goals with short term operational needs. A recognised qualification in a manufacturing, engineering or leadership discipline, or the related work experience. What's on Offer £80,000 to £100,000 plus bonus, car and benefits
Feb 14, 2026
Full time
About Our Client Our client is a well established automotive company and they are currently recruiting a Head of Operations in Cheshire. Job Description The Head of Operations will serve as the senior leader responsible for overseeing the entire plant's operations ensuring efficient production, effective resource utilization, and adherence to high safety and quality standards. This role requires a balance of strategic planning and hands on management to achieve operational excellence and align plant performance with corporate objectives. The Head of Operations will lead cross functional teams, optimise processes, and foster a culture of safety, quality, and continuous improvement. The ideal candidate is an experienced leader with a strong background in automotive manufacturing (OEM or 1st Tier), high levels of problem solving skills, and the ability to motivate teams to achieve ambitious goals. Develop and execute the plant's long term strategic objectives, aligning with corporate goals and market demands. Create and implement operational plans to achieve productivity, efficiency, and profitability targets. Lead initiatives to expand capacity, improve product quality, and reduce costs. Regularly assess plant performance and present updates, challenges, and recommendations to senior leadership. Oversee daily plant operations and production, ensuring all support departments (maintenance, quality, logistics, and safety) function cohesively. Manage production schedules to meet customer requirements and delivery timelines. Establish and monitor key performance indicators (KPIs) for Safety, Quality, Cost, On time delivery, Equipment, and People. Coordinate with supply chain teams to ensure raw materials, components, and resources are available for uninterrupted production. Build, manage, and mentor a high performing team of department heads, supervisors, and staff. Conduct performance appraisals, set clear expectations, and create professional development plans for employees. Promote a culture of accountability, empowerment, and collaboration. Lead workforce planning initiatives, including hiring, training, and succession planning. Act as the primary liaison between the plant and corporate leadership, ensuring clear communication of goals, challenges, and results. Collaborate with sales, technical, and supply chain teams to align production with business needs. Partner with HR to address workforce issues, including conflict resolution, training, and employee engagement. Work with external stakeholders, including vendors, contractors, and local authorities, to support operational goals. The Successful Applicant Proven experience in automotive manufacturing operations (OEM or 1st Tier), with a track record in a senior site leadership role. Demonstrated success managing and motivating teams within complex or high volume production environments. Proven ability to deliver high performance in Safety, Quality and Delivery. Strong knowledge of manufacturing systems, processes, and best practices. Proficiency with ERP systems and data analysis tools would be helpful. Expertise in Lean manufacturing, Six Sigma, or other continuous improvement methodologies. Familiarity with modern manufacturing technologies. Engineering / maintenance knowledge and experience in delivering optimised equipment reliability and performance. Exceptional leadership and decision making abilities, with the capacity to motivate and inspire teams. Strong problem solving and critical thinking skills, with the ability to manage complex challenges. Excellent communication skills for effective interaction with employees, stakeholders, and leadership. Strategic mindset with the ability to balance long term goals with short term operational needs. A recognised qualification in a manufacturing, engineering or leadership discipline, or the related work experience. What's on Offer £80,000 to £100,000 plus bonus, car and benefits
Majorly backed Manufacturer in Kent are currently looking for a General Manager to lead the business. With the business in a strong place & supplying into a number of different manufacturing sectors you will be responsible for the continuing improvement of the business whilst managing direct reports in Operations, Logistics, Sales, Engineering, HSE & Finance. You will have full P&l responsibility and must have experience. Reporting into the Directors; the General Manager will be a strong communicator and will be a key advocate for Engagement with internal stakeholders, the workforce & any external stakeholders. You will be a key ambassador for Production Quality, Sales, Health & Safety, Your People, Cost & Delivery. You will be a key part of driving cultural change on site. Role: General Manager Salary: up to £95,000 (depending on experience) + car allowance + bonus + benefits Location: Kent Key Responsibilities for the General Manager: Ensuring that all areas of the business are delivering on time & on budget Full responsibility of the P&l Building and driving strategy around all areas of the business Ability to manage all areas of the business from the Engineering aspects to the Sales, HSE & all of the shopfloor. Driving Health & Safety and working with HSE to develop a strong culture on site Providing overall direction in terms of cost effective operations & planning Assuring the continuing Quality of products Improving the performance of all of your direct reports as strong communication with them Ensuring that Sales & Customer Services are delivering the best experience for the customer Key Requirements for the General Manager: Tangible record of Success in an Senior Management role in a Manufacturing environment Experience of developing a number of different teams from Engineering, HSE to Sales. Qualification in Engineering (Degree, HNC, HND) ideally Demonstrating a history achieving profit and business growth through effective planning, cost control & full P&l Leadership Strong communication skills is key; forging strong relationship with the headcount at the business This is a great chance for the right General Manager to help a massively backed business to continue its journey of success. You will be a well rounded leader who will be able to influence and develop the senior team around you. In return there is a great package available - with a strong basic salary, car allowance and bonuses available. Please apply online or contact Sandeep Dhillon for a confidential conversation
Feb 14, 2026
Full time
Majorly backed Manufacturer in Kent are currently looking for a General Manager to lead the business. With the business in a strong place & supplying into a number of different manufacturing sectors you will be responsible for the continuing improvement of the business whilst managing direct reports in Operations, Logistics, Sales, Engineering, HSE & Finance. You will have full P&l responsibility and must have experience. Reporting into the Directors; the General Manager will be a strong communicator and will be a key advocate for Engagement with internal stakeholders, the workforce & any external stakeholders. You will be a key ambassador for Production Quality, Sales, Health & Safety, Your People, Cost & Delivery. You will be a key part of driving cultural change on site. Role: General Manager Salary: up to £95,000 (depending on experience) + car allowance + bonus + benefits Location: Kent Key Responsibilities for the General Manager: Ensuring that all areas of the business are delivering on time & on budget Full responsibility of the P&l Building and driving strategy around all areas of the business Ability to manage all areas of the business from the Engineering aspects to the Sales, HSE & all of the shopfloor. Driving Health & Safety and working with HSE to develop a strong culture on site Providing overall direction in terms of cost effective operations & planning Assuring the continuing Quality of products Improving the performance of all of your direct reports as strong communication with them Ensuring that Sales & Customer Services are delivering the best experience for the customer Key Requirements for the General Manager: Tangible record of Success in an Senior Management role in a Manufacturing environment Experience of developing a number of different teams from Engineering, HSE to Sales. Qualification in Engineering (Degree, HNC, HND) ideally Demonstrating a history achieving profit and business growth through effective planning, cost control & full P&l Leadership Strong communication skills is key; forging strong relationship with the headcount at the business This is a great chance for the right General Manager to help a massively backed business to continue its journey of success. You will be a well rounded leader who will be able to influence and develop the senior team around you. In return there is a great package available - with a strong basic salary, car allowance and bonuses available. Please apply online or contact Sandeep Dhillon for a confidential conversation
About the Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an analyst to provide insights to our cloud service user and provider clients in the United States and beyond. As a Senior Director Analyst in the Cloud Infrastructure practice, coverage area will apply broad knowledge of IT Public Cloud, technologies, vendors (such as AWS, Microsoft Azure, Google GCP, Oracle OCI, Equinix), and deployment issues for our clients. Additionally, there will be a focus on non-technology aspects of digital infrastructure, including data center, pricing, and organizational challenges. This position will provide advice to clients on best practices for moving to a public Cloud (IaaS and PaaS) platform as well as specific guidance to clients on evaluating and selecting cloud vendors pricing contracts and cloud centers of excellence. This can include but is not limited to topics such as: Challenges and opportunities of the Heads of Infrastructure & Operations Cloud strategies Hybrid digital infrastructure Multi-cloud architectures Cloud Platforms Cloud Security Cloud Native Infrastructure Strategic Cloud Platform Services / Cloud infrastructure and platform services (CIPS, IaaS, PaaS), Consulting, implementation, integration, or runtime services associated with these Impact on and of GenAI on Heads of Infrastructure & Operations SaaS implementation on top of cloud infrastructure sometimes known as SaaS Ops. Industry cloud implementations (for specific sectors) Cloud governance Sovereign Cloud Cloud Sustainability Edge Infrastructure Solutions Colocation Cloud & Digital transformation Integration with SaaS At Gartner, we emphasize cutting edge thinking, disciplined analysis and most important, actionability. We are passionate about helping clients solve business problems. If this resonates with you, and you have the skills and experience we are looking for, we'd like to hear from you. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insight" content You will work with a collaborative team of highly experienced analysts and advisors to build authoritative insight and advice that directly addresses the priorities and challenges of cloud service provider clients. Serving as an authority on the technology market, buyer behavior, and local market implications (including regulatory and compliance) that affect the way cloud services are delivered across North America. Develop new insight and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience. Strong knowledge of business, technology, channel & go-to-market conditions Direct experience working for large vendors (such as AWS, Microsoft, Google, Oracle, IBM etc) Direct experience building a cloud selection and adoption strategy (key issues, vendors, partners and best practices) Deep understanding of the IaaS, PaaS or Cloud Infrastructure and Platform Services markets, the strengths of the hyperscalers, and the competitive landscape for adjunct IT services. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who can explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities LI-remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. . click apply for full job details
Feb 14, 2026
Full time
About the Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an analyst to provide insights to our cloud service user and provider clients in the United States and beyond. As a Senior Director Analyst in the Cloud Infrastructure practice, coverage area will apply broad knowledge of IT Public Cloud, technologies, vendors (such as AWS, Microsoft Azure, Google GCP, Oracle OCI, Equinix), and deployment issues for our clients. Additionally, there will be a focus on non-technology aspects of digital infrastructure, including data center, pricing, and organizational challenges. This position will provide advice to clients on best practices for moving to a public Cloud (IaaS and PaaS) platform as well as specific guidance to clients on evaluating and selecting cloud vendors pricing contracts and cloud centers of excellence. This can include but is not limited to topics such as: Challenges and opportunities of the Heads of Infrastructure & Operations Cloud strategies Hybrid digital infrastructure Multi-cloud architectures Cloud Platforms Cloud Security Cloud Native Infrastructure Strategic Cloud Platform Services / Cloud infrastructure and platform services (CIPS, IaaS, PaaS), Consulting, implementation, integration, or runtime services associated with these Impact on and of GenAI on Heads of Infrastructure & Operations SaaS implementation on top of cloud infrastructure sometimes known as SaaS Ops. Industry cloud implementations (for specific sectors) Cloud governance Sovereign Cloud Cloud Sustainability Edge Infrastructure Solutions Colocation Cloud & Digital transformation Integration with SaaS At Gartner, we emphasize cutting edge thinking, disciplined analysis and most important, actionability. We are passionate about helping clients solve business problems. If this resonates with you, and you have the skills and experience we are looking for, we'd like to hear from you. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insight" content You will work with a collaborative team of highly experienced analysts and advisors to build authoritative insight and advice that directly addresses the priorities and challenges of cloud service provider clients. Serving as an authority on the technology market, buyer behavior, and local market implications (including regulatory and compliance) that affect the way cloud services are delivered across North America. Develop new insight and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience. Strong knowledge of business, technology, channel & go-to-market conditions Direct experience working for large vendors (such as AWS, Microsoft, Google, Oracle, IBM etc) Direct experience building a cloud selection and adoption strategy (key issues, vendors, partners and best practices) Deep understanding of the IaaS, PaaS or Cloud Infrastructure and Platform Services markets, the strengths of the hyperscalers, and the competitive landscape for adjunct IT services. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who can explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities LI-remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. . click apply for full job details
A leading recruitment platform is seeking a Head of Sales in the United Kingdom to design and scale a high-impact B2B sales organization. This position requires over 10 years of experience in the hospitality or travel industry, with a proven record in leadership and corporate account management. The role offers a highly competitive compensation package, remote-first work options, and comprehensive benefits including health insurance and retirement plans. If you excel in dynamic environments and thrive on building effective sales teams, this opportunity is for you.
Feb 14, 2026
Full time
A leading recruitment platform is seeking a Head of Sales in the United Kingdom to design and scale a high-impact B2B sales organization. This position requires over 10 years of experience in the hospitality or travel industry, with a proven record in leadership and corporate account management. The role offers a highly competitive compensation package, remote-first work options, and comprehensive benefits including health insurance and retirement plans. If you excel in dynamic environments and thrive on building effective sales teams, this opportunity is for you.
Location: Bristol, Cabot Circus Type of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports track competitor activities and performance metrics for strategic decision making. Formulate and implement short- and long term business strategies maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members uphold exceptional client service standards. Utilise customer satisfaction metrics drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency maintain stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture motivate, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes enhance individual and team performance continuously. Strategically manage annual leave and scheduling optimise staffing levels in alignment with business needs. Collaborate with the recruitment department attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora celebrates diversity and is committed to creating an inclusive environment for everyone.
Feb 14, 2026
Full time
Location: Bristol, Cabot Circus Type of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports track competitor activities and performance metrics for strategic decision making. Formulate and implement short- and long term business strategies maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members uphold exceptional client service standards. Utilise customer satisfaction metrics drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency maintain stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture motivate, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes enhance individual and team performance continuously. Strategically manage annual leave and scheduling optimise staffing levels in alignment with business needs. Collaborate with the recruitment department attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora celebrates diversity and is committed to creating an inclusive environment for everyone.
Hybrid working is offered (2-3 days in the office and the other days remote) with home office in either London, Birmingham, Manchester, Leeds NOTE - other locations considered for the right candidate Job Description Are you motivated to play a crucial role in advising and securing approvals for Nationally Significant Infrastructure Projects (NSIPs) and ensuring smooth project progression? If this sounds like you and you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment Team as our DCO Planning Director for NSIPs and work with us to close the gap to a sustainable future. Your new role This is a fantastic opportunity to join the planning team at Ramboll and take ownership of the Development Consent Order (DCO) process. Reporting to the Head of Department, you will lead DCO projects and have experience of achieving Consent by leading project teams and utilising experience across a range of services and sectors. You will have deep technical expertise, disciplined leadership, and as a client-facing role, you will be responsible internally and to our clients for the quality, delivery and performance of your discipline aligned with Ramboll's strategic ambitions. Your key responsibilities will be: Leading NSIP projects through the DCO process, providing technical advice to clients and managing their consenting requirements. Leading on complex negotiations with statutory bodies and stakeholders on behalf of clients. Acting as Planning Expert Witness at DCO examinations. Owning the delivery and performance of your discipline. You will be responsible to your client and within Ramboll for successful delivery, working closely with colleagues and bringing to bear the existing expertise of Ramboll staff; ensuring the right people and expertise are allocated and take responsibility successful delivery. Having a strong understanding of project finances, being accountable for financial metrics and overall business results, and reporting on this monthly. Preparing and implementing a comprehensive business plan to facilitate the delivery of strategy. Line management / mentoring colleagues by supporting them in their work project delivery roles. Be an ambassador to the company - be the face of your discipline and our offering. Staying up to date with best practices and innovation within your discipline. Proactively engaging with clients: build relationships, identify opportunities and win work. Be a champion for sustainable development, finding opportunities beyond the brief to improve our projects and working with clients for implementation. Build your internal and external network. Collaborate closely with other disciplines within Ramboll. Your new team You will join our Impact Assessment Team, comprising qualified Town Planning and environmental experts and be part of a diverse group of professionals with varied backgrounds and shared ambition. About You From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. The ideal candidate is MRTPI qualified, a technically strong, client-oriented leader with proven experience in obtaining consent for NSIPs with a solid understanding of the DCO process. You will be conversant with consents management, environmental permitting, or regulatory compliance, comfortable with clients, leading discipline teams, and shaping projects that deliver measurable value and sustainable impact. These Include Minimum 15 years' experience, and at least 5 years in a role where you were responsible for delivering the discipline and managing a team. Experience leading large project teams and/or coordinating across multiple projects, and the integration of the NSIPs consenting process with others in multidisciplinary environments. A good general knowledge of the environmental and sustainability market and an in-depth knowledge of key sectors. Proven experience in developing business relationships and leveraging market opportunities. Educated to degree level or equivalent. Chartered professional (most likely MRTPI). Proactive and energetic, with the mindset to grow work for your discipline. Structured thinker with strong prioritisation, coordination and team leadership skills. Technical expertise within your discipline. Commercially aware, focused on value creation for clients. Collaborative mindset, working across technical teams and within your department. Demonstrated commitment to sustainability in design and delivery. What we can offer you Commitment to your development Leaders guided by our Leadership Principles A culture that welcomes you as the unique person you are Inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, salary expectations, etc. Thank you for taking the time to apply! We look forward to receiving your application. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at with such requests.
Feb 14, 2026
Full time
Hybrid working is offered (2-3 days in the office and the other days remote) with home office in either London, Birmingham, Manchester, Leeds NOTE - other locations considered for the right candidate Job Description Are you motivated to play a crucial role in advising and securing approvals for Nationally Significant Infrastructure Projects (NSIPs) and ensuring smooth project progression? If this sounds like you and you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment Team as our DCO Planning Director for NSIPs and work with us to close the gap to a sustainable future. Your new role This is a fantastic opportunity to join the planning team at Ramboll and take ownership of the Development Consent Order (DCO) process. Reporting to the Head of Department, you will lead DCO projects and have experience of achieving Consent by leading project teams and utilising experience across a range of services and sectors. You will have deep technical expertise, disciplined leadership, and as a client-facing role, you will be responsible internally and to our clients for the quality, delivery and performance of your discipline aligned with Ramboll's strategic ambitions. Your key responsibilities will be: Leading NSIP projects through the DCO process, providing technical advice to clients and managing their consenting requirements. Leading on complex negotiations with statutory bodies and stakeholders on behalf of clients. Acting as Planning Expert Witness at DCO examinations. Owning the delivery and performance of your discipline. You will be responsible to your client and within Ramboll for successful delivery, working closely with colleagues and bringing to bear the existing expertise of Ramboll staff; ensuring the right people and expertise are allocated and take responsibility successful delivery. Having a strong understanding of project finances, being accountable for financial metrics and overall business results, and reporting on this monthly. Preparing and implementing a comprehensive business plan to facilitate the delivery of strategy. Line management / mentoring colleagues by supporting them in their work project delivery roles. Be an ambassador to the company - be the face of your discipline and our offering. Staying up to date with best practices and innovation within your discipline. Proactively engaging with clients: build relationships, identify opportunities and win work. Be a champion for sustainable development, finding opportunities beyond the brief to improve our projects and working with clients for implementation. Build your internal and external network. Collaborate closely with other disciplines within Ramboll. Your new team You will join our Impact Assessment Team, comprising qualified Town Planning and environmental experts and be part of a diverse group of professionals with varied backgrounds and shared ambition. About You From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. The ideal candidate is MRTPI qualified, a technically strong, client-oriented leader with proven experience in obtaining consent for NSIPs with a solid understanding of the DCO process. You will be conversant with consents management, environmental permitting, or regulatory compliance, comfortable with clients, leading discipline teams, and shaping projects that deliver measurable value and sustainable impact. These Include Minimum 15 years' experience, and at least 5 years in a role where you were responsible for delivering the discipline and managing a team. Experience leading large project teams and/or coordinating across multiple projects, and the integration of the NSIPs consenting process with others in multidisciplinary environments. A good general knowledge of the environmental and sustainability market and an in-depth knowledge of key sectors. Proven experience in developing business relationships and leveraging market opportunities. Educated to degree level or equivalent. Chartered professional (most likely MRTPI). Proactive and energetic, with the mindset to grow work for your discipline. Structured thinker with strong prioritisation, coordination and team leadership skills. Technical expertise within your discipline. Commercially aware, focused on value creation for clients. Collaborative mindset, working across technical teams and within your department. Demonstrated commitment to sustainability in design and delivery. What we can offer you Commitment to your development Leaders guided by our Leadership Principles A culture that welcomes you as the unique person you are Inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, salary expectations, etc. Thank you for taking the time to apply! We look forward to receiving your application. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at with such requests.
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5 star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Here at SharkNinja, we are taking our European expansion to the next level and are looking for a senior leader with extensive experience managing Europe scale up markets, to join us as our new Managing Director Northern Europe. Position based in London or Oslo. As our Managing Director of Northern Europe, you will lead the growth of our markets in the Nordic and Benelux countries. You'll implement a clear product, marketing, and sales strategy and manage pricing across all your EMEA territories. Collaboration is key-you will work closely with the European President and Managing Directors across major markets to ensure all territory strategies are aligned. What You'll Do Develop and execute business strategies to achieve regional and global goals. Plan and implement a comprehensive business plan to support our ambitious international expansion. Drive sales, market share, and profitability across multiple EMEA territories. Manage a portfolio that includes subsidiaries, distributors, and direct to retail business. Develop sales and marketing strategies for the Nordic and Benelux countries, including contract negotiations and appointing new retail and distribution partners. Ensure brand values and best practices are consistently applied across distribution markets. Collaborate with internal teams in marketing, product development, strategic planning, commercial planning, and supply chain. What You'll Bring Significant experience working with cross territory retailers and distributors. A growth mindset with proven success in scaling European businesses. Demonstrable leadership experience and a strong team oriented approach. Flexibility and ability to thrive in a fast paced environment-things move quickly at SharkNinja! Excellent presentation, written, and verbal communication skills. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products-we'll disrupt entire markets. SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at Learn more about us: Life At SharkNinja Outrageously Extraordinary
Feb 14, 2026
Full time
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5 star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Here at SharkNinja, we are taking our European expansion to the next level and are looking for a senior leader with extensive experience managing Europe scale up markets, to join us as our new Managing Director Northern Europe. Position based in London or Oslo. As our Managing Director of Northern Europe, you will lead the growth of our markets in the Nordic and Benelux countries. You'll implement a clear product, marketing, and sales strategy and manage pricing across all your EMEA territories. Collaboration is key-you will work closely with the European President and Managing Directors across major markets to ensure all territory strategies are aligned. What You'll Do Develop and execute business strategies to achieve regional and global goals. Plan and implement a comprehensive business plan to support our ambitious international expansion. Drive sales, market share, and profitability across multiple EMEA territories. Manage a portfolio that includes subsidiaries, distributors, and direct to retail business. Develop sales and marketing strategies for the Nordic and Benelux countries, including contract negotiations and appointing new retail and distribution partners. Ensure brand values and best practices are consistently applied across distribution markets. Collaborate with internal teams in marketing, product development, strategic planning, commercial planning, and supply chain. What You'll Bring Significant experience working with cross territory retailers and distributors. A growth mindset with proven success in scaling European businesses. Demonstrable leadership experience and a strong team oriented approach. Flexibility and ability to thrive in a fast paced environment-things move quickly at SharkNinja! Excellent presentation, written, and verbal communication skills. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products-we'll disrupt entire markets. SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at Learn more about us: Life At SharkNinja Outrageously Extraordinary
Customer Sales Agent (Temp to permanent after 12 weeks) Office Based £24,000 to £26,000 basic + Quarterly Bonus Temp to Perm opportunity We are recruiting for a Customer Sales Agent to join a growing internal sales team within a well established business. This is a fantastic opportunity for someone currently working in retail, hospitality or customer service who wants to move into a professional office environment and build a long term career. This is not cold calling. You will be speaking to customers who have already made enquiries, existing customers managing projects, or people switching suppliers. It is a consultative, relationship driven role where attitude, reliability and work ethic are far more important than previous office experience. The Customer Sales Agent Role You will be the first point of contact for customers, handling a mixture of inbound and outbound calls. On a typical day you will: • Handle 20 to 30 inbound customer calls • Make a similar number of outbound follow up calls • Manage customer enquiries received via the website • Guide customers through installations and supplier switches • Provide technical guidance and updates • Work closely with field sales colleagues • Manage longer term customer projects, speaking to some customers multiple times Calls are detailed and consultative rather than high volume quick calls. Conversations typically last 10 to 15 minutes as you guide customers through their options. The role is office based for the first year while you build knowledge and confidence. After that, there may be flexibility for high performers. The Person We are looking for someone with: • A strong work ethic and a genuine desire to build a career • Experience in retail, hospitality, customer service or sales • A stable work history • Confidence on the phone • A positive, grafting attitude The most successful people in this team have come from retail backgrounds where they have worked hard, taken responsibility and shown loyalty. If you are the type of person who gets your head down and gets the job done, this could be a brilliant move for you. The Bonus There is a quarterly bonus scheme linked to performance. Typical bonus earnings range from £800 to £2,000 per quarter, with higher earnings available for those who really excel. As your knowledge grows, additional opportunities open up which can significantly increase your bonus potential. This is a genuine long term opportunity. The role is signed off as permanent, initially offered on a 12 week temp to perm basis. If you are looking to step into your first professional office role, or you are already in internal sales and want a more stable, relationship led position, we would love to hear from you. INDL
Feb 14, 2026
Full time
Customer Sales Agent (Temp to permanent after 12 weeks) Office Based £24,000 to £26,000 basic + Quarterly Bonus Temp to Perm opportunity We are recruiting for a Customer Sales Agent to join a growing internal sales team within a well established business. This is a fantastic opportunity for someone currently working in retail, hospitality or customer service who wants to move into a professional office environment and build a long term career. This is not cold calling. You will be speaking to customers who have already made enquiries, existing customers managing projects, or people switching suppliers. It is a consultative, relationship driven role where attitude, reliability and work ethic are far more important than previous office experience. The Customer Sales Agent Role You will be the first point of contact for customers, handling a mixture of inbound and outbound calls. On a typical day you will: • Handle 20 to 30 inbound customer calls • Make a similar number of outbound follow up calls • Manage customer enquiries received via the website • Guide customers through installations and supplier switches • Provide technical guidance and updates • Work closely with field sales colleagues • Manage longer term customer projects, speaking to some customers multiple times Calls are detailed and consultative rather than high volume quick calls. Conversations typically last 10 to 15 minutes as you guide customers through their options. The role is office based for the first year while you build knowledge and confidence. After that, there may be flexibility for high performers. The Person We are looking for someone with: • A strong work ethic and a genuine desire to build a career • Experience in retail, hospitality, customer service or sales • A stable work history • Confidence on the phone • A positive, grafting attitude The most successful people in this team have come from retail backgrounds where they have worked hard, taken responsibility and shown loyalty. If you are the type of person who gets your head down and gets the job done, this could be a brilliant move for you. The Bonus There is a quarterly bonus scheme linked to performance. Typical bonus earnings range from £800 to £2,000 per quarter, with higher earnings available for those who really excel. As your knowledge grows, additional opportunities open up which can significantly increase your bonus potential. This is a genuine long term opportunity. The role is signed off as permanent, initially offered on a 12 week temp to perm basis. If you are looking to step into your first professional office role, or you are already in internal sales and want a more stable, relationship led position, we would love to hear from you. INDL
Forward Role has partnered with a fast-growing retailer on the search for a commercially driven Head of Merchandising to take ownership of trading performance and lead the merchandising function into its next phase of growth. This is a senior leadership role with full accountability for sales, margin, stock and intake performance click apply for full job details
Feb 14, 2026
Full time
Forward Role has partnered with a fast-growing retailer on the search for a commercially driven Head of Merchandising to take ownership of trading performance and lead the merchandising function into its next phase of growth. This is a senior leadership role with full accountability for sales, margin, stock and intake performance click apply for full job details
Position: Head of Sales Location: Northern Home Counties (Hybrid) Package: £90,0000 - £100,000 +Car % Bonus We're working with a fast-growing challenger brand that's reached an exciting inflection point. The business has built strong UK traction and now benefits from the backing of a much larger organisation providing capital, infrastructure, and strategic support to accelerate the next phase of growth. They're now hiring a Head of Sales to lead the UK commercial agenda while helping shape a longer term international growth strategy. This is a senior, hands on role with real influence - suited to someone who enjoys building as much as managing. The role: Own and deliver the UK sales strategy across grocery, convenience and foodservice Lead, coach, and develop a small but high performing sales team Manage senior relationships with buyers, wholesalers, and key partners Drive range expansion, distribution gains, and profitable growth Work closely with the wider group to leverage scale, insight, and capability Contribute to international market planning and early stage expansion This role would suit someone who: Has led sales for an SME or challenger FMCG brand Brings strong relationships across UK grocery and convenience Is commercially sharp, with experience owning forecasts and budgets Enjoys operating with autonomy, pace, and accountability Is excited by the opportunity to help shape international growth Can work from a Northern Home Counties office on a hybrid basis If you're a sales leader who thrives in challenger environments and wants to help take a brand to its next stage, this is well worth a conversation.
Feb 14, 2026
Full time
Position: Head of Sales Location: Northern Home Counties (Hybrid) Package: £90,0000 - £100,000 +Car % Bonus We're working with a fast-growing challenger brand that's reached an exciting inflection point. The business has built strong UK traction and now benefits from the backing of a much larger organisation providing capital, infrastructure, and strategic support to accelerate the next phase of growth. They're now hiring a Head of Sales to lead the UK commercial agenda while helping shape a longer term international growth strategy. This is a senior, hands on role with real influence - suited to someone who enjoys building as much as managing. The role: Own and deliver the UK sales strategy across grocery, convenience and foodservice Lead, coach, and develop a small but high performing sales team Manage senior relationships with buyers, wholesalers, and key partners Drive range expansion, distribution gains, and profitable growth Work closely with the wider group to leverage scale, insight, and capability Contribute to international market planning and early stage expansion This role would suit someone who: Has led sales for an SME or challenger FMCG brand Brings strong relationships across UK grocery and convenience Is commercially sharp, with experience owning forecasts and budgets Enjoys operating with autonomy, pace, and accountability Is excited by the opportunity to help shape international growth Can work from a Northern Home Counties office on a hybrid basis If you're a sales leader who thrives in challenger environments and wants to help take a brand to its next stage, this is well worth a conversation.
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Feb 14, 2026
Full time
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Marine Society & Sea Cadets (MSSC)
Lambeth, London
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Contract: Full-time permeant Salary: £39,000 gross, per annum Closing Date: 1 March 2026 Face to Face Interviews: Either 25 or 26 March 2026 Application: CV & Covering Letter Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. About the role We have an opportunity for a Safeguarding Officer to join our very busy team! The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have excellent knowledge of the principles and practices of Early Help along with experience and knowledge of statutory requirements, and best practice guidance, relating to the safeguarding of children, young people and adults at risk. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty. We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices as we move forward. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. For an informal discussion about the role, please contact Jane Sales, Head of Safeguarding & Young People Support on . Requirements Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns Effective and skilful management of an allocated caseload Lead professional - Allegation Management Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children's Services, Social Care or equivalent across the UK (including DBS, PVGS) For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate's qualifications, skills and experience meet the requirements of the Job Description and Person specification. Without this, we sadly will be unable to progress your application for this role. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Feb 14, 2026
Full time
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Contract: Full-time permeant Salary: £39,000 gross, per annum Closing Date: 1 March 2026 Face to Face Interviews: Either 25 or 26 March 2026 Application: CV & Covering Letter Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. About the role We have an opportunity for a Safeguarding Officer to join our very busy team! The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have excellent knowledge of the principles and practices of Early Help along with experience and knowledge of statutory requirements, and best practice guidance, relating to the safeguarding of children, young people and adults at risk. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty. We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices as we move forward. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. For an informal discussion about the role, please contact Jane Sales, Head of Safeguarding & Young People Support on . Requirements Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns Effective and skilful management of an allocated caseload Lead professional - Allegation Management Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children's Services, Social Care or equivalent across the UK (including DBS, PVGS) For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate's qualifications, skills and experience meet the requirements of the Job Description and Person specification. Without this, we sadly will be unable to progress your application for this role. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
Feb 14, 2026
Full time
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
A leading recruitment agency is seeking a Head of Sales to spearhead the UK sales strategy for a challenger brand based in the Northern Home Counties. This senior role involves building and managing a high-performing sales team while developing relationships with key partners. The ideal candidate will have experience in sales leadership within the FMCG sector and be comfortable working in a hybrid model. This is an exciting opportunity to influence both national and international growth strategies.
Feb 14, 2026
Full time
A leading recruitment agency is seeking a Head of Sales to spearhead the UK sales strategy for a challenger brand based in the Northern Home Counties. This senior role involves building and managing a high-performing sales team while developing relationships with key partners. The ideal candidate will have experience in sales leadership within the FMCG sector and be comfortable working in a hybrid model. This is an exciting opportunity to influence both national and international growth strategies.
