Job Description Job Title: Treasury Advisory Product Sales Manager Corporate Title: Director Location: London Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! London Location Overview Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well catered for with our onsite gym facilities and medical centre. Global Payments Solutions Group Bank of America's Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting edge technology with innovative solutions, means we consistently deliver exceptional results for our clients. Do you want to be part of our award winning team? We are proud to: Be a leading provider of treasury and cash management solutions Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500 Be at the forefront of delivering treasury solutions across all segments and all industries, from middle market businesses to the world's largest corporate and financial institutions Provide a personalised service for our clients, backed with high tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services We want to hear from you if you are: A highly motivated individual Has a client centric focus Experienced in internal and external advocacy Can challenge the status quo Collaborate with peers as well as having the ability to influence the conversation with diverse points of view Innovative with forward thinking ideas The Advisory Team GPS Advisory is a strategic team within GPS focused on high impact treasury initiatives. The group partners with corporates, multinationals, financial institutions, and non bank FIs to deliver treasury, liquidity, and operational insights that drive client growth and transformation. Sitting at the centre of GPS, the team helps clients design, scale, and optimise modern treasury functions across complex global operating models. The role offers an opportunity for an experienced treasury practitioner to transition into a senior, strategic advisory position with meaningful visibility and influence across clients, internal stakeholders, and GPS leadership. Role Purpose In this senior advisory role, you will apply deep treasury expertise to help clients shape future state operating models, define treasury strategy, and navigate transformation. You will work closely with Coverage, Sales, and Product teams - leading client engagements, informing solution design, and supporting complex and high value deals. You will engage regularly with CFOs, Treasurers, and senior finance leadership, influencing enterprise level decisions across growth, restructuring, regulatory change, and technology transformation. This role offers a differentiated career path for senior treasury professionals seeking broader strategic exposure and leadership visibility within a global banking franchise. Core advisory areas include International expansion and cross border operating models Shared services and centralisation strategies Treasury operating maturity and organisational design Liquidity structures, risk management, and resilience planning Treasury technology and integration with internal/external partners Typical use cases M&A/divestitures and associated treasury transition strategies Cash management and forecasting structure redesign Order to cash / procure to pay optimisation Treasury centralisation and organisational restructuring This role contributes directly to GPS's competitive position by strengthening the bank's advisory brand and driving revenue opportunities. Key Responsibilities Client Advisory & Deal Support Use practitioner insight to deliver actionable, credible solutions to complex treasury challenges. Lead treasury advisory engagements, strategic reviews, and critical deal support. Identify opportunities across the sales cycle and influence solution design. Represent the bank as an industry expert in client discussions. Leverage global platform capabilities, benchmarking, data insights, and SME partnerships to deliver differentiated outcomes. Market & Industry Leadership Develop thought leadership and represent the bank at industry events. Monitor emerging trends, regulatory developments, and client behaviours to inform GPS positioning. Internal Collaboration & Strategic Input Drive cross functional alignment between Product, Coverage, and Relationship teams. Contribute to market strategy, product initiatives, and segment priorities. Support internal education on treasury practices, risks, and evolving trends. Help develop advisory frameworks, tools, and methodologies. What we are looking for Motivation & fit: Interest in applying treasury expertise in a strategic, client facing advisory capacity, using real world experience to drive transformation and growth. Core background: Significant experience as a corporate treasury practitioner (Treasurer, Deputy Treasurer, or similar) and/or a deep understanding of multinational corporate treasury operations. Domain knowledge: Strong knowledge of corporate and transactional banking products. Treasury foundations: Sound understanding of end to end treasury processes and adjacent finance functions. Regulatory awareness: Familiarity with regulatory considerations impacting treasury. Analytical strength: Strong financial acumen, analytical capability, and strategic problem solving skills. Communication & influence: Excellent verbal and written communication, with proven experience influencing senior stakeholders and delivering consulting quality outputs. Advisory mindset: Ability to translate complex treasury challenges into clear, strategic recommendations. Operating style: Comfortable working in ambiguity and shaping structure where it does not yet exist. Benefits of working at Bank of America UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background . click apply for full job details
Apr 07, 2026
Full time
Job Description Job Title: Treasury Advisory Product Sales Manager Corporate Title: Director Location: London Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! London Location Overview Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well catered for with our onsite gym facilities and medical centre. Global Payments Solutions Group Bank of America's Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting edge technology with innovative solutions, means we consistently deliver exceptional results for our clients. Do you want to be part of our award winning team? We are proud to: Be a leading provider of treasury and cash management solutions Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500 Be at the forefront of delivering treasury solutions across all segments and all industries, from middle market businesses to the world's largest corporate and financial institutions Provide a personalised service for our clients, backed with high tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services We want to hear from you if you are: A highly motivated individual Has a client centric focus Experienced in internal and external advocacy Can challenge the status quo Collaborate with peers as well as having the ability to influence the conversation with diverse points of view Innovative with forward thinking ideas The Advisory Team GPS Advisory is a strategic team within GPS focused on high impact treasury initiatives. The group partners with corporates, multinationals, financial institutions, and non bank FIs to deliver treasury, liquidity, and operational insights that drive client growth and transformation. Sitting at the centre of GPS, the team helps clients design, scale, and optimise modern treasury functions across complex global operating models. The role offers an opportunity for an experienced treasury practitioner to transition into a senior, strategic advisory position with meaningful visibility and influence across clients, internal stakeholders, and GPS leadership. Role Purpose In this senior advisory role, you will apply deep treasury expertise to help clients shape future state operating models, define treasury strategy, and navigate transformation. You will work closely with Coverage, Sales, and Product teams - leading client engagements, informing solution design, and supporting complex and high value deals. You will engage regularly with CFOs, Treasurers, and senior finance leadership, influencing enterprise level decisions across growth, restructuring, regulatory change, and technology transformation. This role offers a differentiated career path for senior treasury professionals seeking broader strategic exposure and leadership visibility within a global banking franchise. Core advisory areas include International expansion and cross border operating models Shared services and centralisation strategies Treasury operating maturity and organisational design Liquidity structures, risk management, and resilience planning Treasury technology and integration with internal/external partners Typical use cases M&A/divestitures and associated treasury transition strategies Cash management and forecasting structure redesign Order to cash / procure to pay optimisation Treasury centralisation and organisational restructuring This role contributes directly to GPS's competitive position by strengthening the bank's advisory brand and driving revenue opportunities. Key Responsibilities Client Advisory & Deal Support Use practitioner insight to deliver actionable, credible solutions to complex treasury challenges. Lead treasury advisory engagements, strategic reviews, and critical deal support. Identify opportunities across the sales cycle and influence solution design. Represent the bank as an industry expert in client discussions. Leverage global platform capabilities, benchmarking, data insights, and SME partnerships to deliver differentiated outcomes. Market & Industry Leadership Develop thought leadership and represent the bank at industry events. Monitor emerging trends, regulatory developments, and client behaviours to inform GPS positioning. Internal Collaboration & Strategic Input Drive cross functional alignment between Product, Coverage, and Relationship teams. Contribute to market strategy, product initiatives, and segment priorities. Support internal education on treasury practices, risks, and evolving trends. Help develop advisory frameworks, tools, and methodologies. What we are looking for Motivation & fit: Interest in applying treasury expertise in a strategic, client facing advisory capacity, using real world experience to drive transformation and growth. Core background: Significant experience as a corporate treasury practitioner (Treasurer, Deputy Treasurer, or similar) and/or a deep understanding of multinational corporate treasury operations. Domain knowledge: Strong knowledge of corporate and transactional banking products. Treasury foundations: Sound understanding of end to end treasury processes and adjacent finance functions. Regulatory awareness: Familiarity with regulatory considerations impacting treasury. Analytical strength: Strong financial acumen, analytical capability, and strategic problem solving skills. Communication & influence: Excellent verbal and written communication, with proven experience influencing senior stakeholders and delivering consulting quality outputs. Advisory mindset: Ability to translate complex treasury challenges into clear, strategic recommendations. Operating style: Comfortable working in ambiguity and shaping structure where it does not yet exist. Benefits of working at Bank of America UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back up childcare including access to school holiday clubs and 20 days of back up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background . click apply for full job details
Jonathan Lee Recruitment
Milton Keynes, Buckinghamshire
Field Sales Engineer - South Our client is a German owned global operating company which designs, manufactures and supplies surface measurement equipment, metrology equipment, metering and gauges across a range of industries. To support their continued UK market presence and growth, they are seeking a hybrid working Field Sales Engineer to manage and further develop their Southern UK market encompassing South Wales, the SW and SE. Ideally with exposure to similar surface metrology (roughness, contour, form, roundness) and dimensional measurement instruments or their applications (CNC machining etc ), they typically offer measurement solutions into industries such as aerospace, defence, medical, automotive, oil & gas and research establishments. Responsibilities: Reporting to the UK Sales Manager and working with the small team in the UK, the successful candidate will be responsible for developing sales of the entire product range to both existing and new clients. You will ensure the CRM system is maintained logging visits and opportunities that you find or are working on. This is an active hunting role with some key account management. Products range from £100 to over £350,000 and therefore you will have several 'project driven' opportunities ongoing at the same time. You are to ensure these are worked on closely with regular meetings with the end user to ensure the very best chance of securing orders. Customers can vary considerably in size and therefore you will be engaging on a range of applications, mainly focused on machining and 'metals-use' manufacturing. The sales cycle can be from one week through to months depending on application and spend. This role will also support some resale distributors within the territory who will require additional development and engagement such as notifying them of any special promotions, price increases and new products. You will be required to provide product demos of some products including mobile surface finish testers and 1D/2D height gauges. This is a hybrid home based role with visits to the head office in Bedfordshire when required or requested - roughly a 30/70 split of home office activity with face-to-face meetings with clients and prospects. This role may also require staying away from home from time to time to enable proactive development of the sales area. Where possible, candidates would ideally be in commuting distance of the MK office. Occasional trips to the headquarters in Germany will also be required for training etc. Successful applicants will have at least 3 years' experience in technical sales - if possible, with a metrology / CNC machining awareness (with a demonstrable track record). You will have excellent communication and presentation skills, as well as being able to manage your time effectively and efficiently. This is a professionally facing BD and sales role. Note, consideration could be made for suitably qualified graduates who have an interest in a career in business development and sales. You must be a team player eager to help your colleagues wherever possible. You must be self-motivated, committed and passionate about your job, being polite, professional and punctual. You must have a desire to succeed and achieve goals given to you, and those you set for yourself. Where possible, have an engineering background (within manufacturing such as CNC operation) would be advantageous Previous use of Salesforce CRM, or similar. Proficient in Excel, Word, PowerPoint. Experience of sales development strategies. This is a sales growth targeted role working with an established company which provides a range of products and services. The position comes with a good salary and bonus structure, company car and other benefits. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 06, 2026
Full time
Field Sales Engineer - South Our client is a German owned global operating company which designs, manufactures and supplies surface measurement equipment, metrology equipment, metering and gauges across a range of industries. To support their continued UK market presence and growth, they are seeking a hybrid working Field Sales Engineer to manage and further develop their Southern UK market encompassing South Wales, the SW and SE. Ideally with exposure to similar surface metrology (roughness, contour, form, roundness) and dimensional measurement instruments or their applications (CNC machining etc ), they typically offer measurement solutions into industries such as aerospace, defence, medical, automotive, oil & gas and research establishments. Responsibilities: Reporting to the UK Sales Manager and working with the small team in the UK, the successful candidate will be responsible for developing sales of the entire product range to both existing and new clients. You will ensure the CRM system is maintained logging visits and opportunities that you find or are working on. This is an active hunting role with some key account management. Products range from £100 to over £350,000 and therefore you will have several 'project driven' opportunities ongoing at the same time. You are to ensure these are worked on closely with regular meetings with the end user to ensure the very best chance of securing orders. Customers can vary considerably in size and therefore you will be engaging on a range of applications, mainly focused on machining and 'metals-use' manufacturing. The sales cycle can be from one week through to months depending on application and spend. This role will also support some resale distributors within the territory who will require additional development and engagement such as notifying them of any special promotions, price increases and new products. You will be required to provide product demos of some products including mobile surface finish testers and 1D/2D height gauges. This is a hybrid home based role with visits to the head office in Bedfordshire when required or requested - roughly a 30/70 split of home office activity with face-to-face meetings with clients and prospects. This role may also require staying away from home from time to time to enable proactive development of the sales area. Where possible, candidates would ideally be in commuting distance of the MK office. Occasional trips to the headquarters in Germany will also be required for training etc. Successful applicants will have at least 3 years' experience in technical sales - if possible, with a metrology / CNC machining awareness (with a demonstrable track record). You will have excellent communication and presentation skills, as well as being able to manage your time effectively and efficiently. This is a professionally facing BD and sales role. Note, consideration could be made for suitably qualified graduates who have an interest in a career in business development and sales. You must be a team player eager to help your colleagues wherever possible. You must be self-motivated, committed and passionate about your job, being polite, professional and punctual. You must have a desire to succeed and achieve goals given to you, and those you set for yourself. Where possible, have an engineering background (within manufacturing such as CNC operation) would be advantageous Previous use of Salesforce CRM, or similar. Proficient in Excel, Word, PowerPoint. Experience of sales development strategies. This is a sales growth targeted role working with an established company which provides a range of products and services. The position comes with a good salary and bonus structure, company car and other benefits. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication-while growing their careers in a culture where curiosity, creativity, and accountability thrive. We're officially Great Place To Work Certified Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place to Work USA About the opportunity Role and responsibilities You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. This will include inspiring, motivating, training the team as well as managing the overall team and their individual performance. You will act as their first point of escalation for any complex challenges or customer complaints. This role will also manage the day to day relationship with our outsourced first line team, ensuring consistent and high-level performance. It will also be responsible for influencing and enacting long term a strategies for bring outsourced team in-house when the time comes. Core component to this role is maintaining a high level of quality and attention to detail in team and your own work. Key Responsibilities: Recruit, hire, train, and mentor a high-performing team of Support Desk Generalists. Conduct regular performance reviews, provide constructive feedback, and identify areas for professional development. Foster a positive and collaborative team environment that encourages open communication and knowledge sharing. Identify training needs for team members and work with Head of Exclaimer Desk to develop personal development plans for all team members Provide consistent and relevant feedback for team members taking an active part in the QA process Motivate and inspire the team to achieve high levels of customer satisfaction and operational excellence. Leading and maintaining our relationship with our outsourced inbound team, looking to remove blockers, understand and drive metrics. Support Operations: Oversee the day-to-day operations of the support team, ensuring efficient and effective resolution of customer issues. Develop and implement best practices and standard operating procedures for desk support team. Monitor key performance indicators (KPI) such as customer satisfaction, resolution times, and first-response resolution rates. Analyse customer feedback and identify areas for improvement in product design, documentation, and support processes. Deliver on departmental strategy to bring our current inbound outsource team in-house as we pivot to a fully sourced front-line customer service team. Customer Relationship Management: Manage and de-escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Employ active listening, empathy, and clear communication to calm agitated customers and find mutually agreeable resolutions. Facilitate internal escalations; Coordinate and communicate effectively with other departments (e.g., technical support, sales, legal) to resolve complex customer issues that require cross-functional collaboration. Act as a liaison between customers and internal teams, ensuring timely and appropriate resolution of escalated matters. Build and maintain strong relationships with key customers and partners. Escalate critical customer issues to appropriate internal teams and ensure timely resolution. Proactively identify and address customer concerns. Stakeholder Management: Build strong relationships with key stakeholders, including customers, technical teams, and management. Effectively communicate with stakeholders at all levels, both verbally and in writing. Manage expectations and resolve conflicts. Continuous collaboration with the other teams within Customer Teams Consistently look at ways to improve processes and automate where possible Role Profile At least 5 years' experience in a Management/Leadership role in a Customer Service environment. Intermediate to advanced skills in Excel, Word and Outlook Attention to detail and numerical accuracy Strong communication skills, written and verbal. Ability to manage competing priorities and deliver to deadlines. Experience with Salesforce CRM is advantageous At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond. At Exclaimer, inclusion is more than a policy - it's part of who we are. We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via to let us know.
Apr 06, 2026
Full time
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication-while growing their careers in a culture where curiosity, creativity, and accountability thrive. We're officially Great Place To Work Certified Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place to Work USA About the opportunity Role and responsibilities You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. This will include inspiring, motivating, training the team as well as managing the overall team and their individual performance. You will act as their first point of escalation for any complex challenges or customer complaints. This role will also manage the day to day relationship with our outsourced first line team, ensuring consistent and high-level performance. It will also be responsible for influencing and enacting long term a strategies for bring outsourced team in-house when the time comes. Core component to this role is maintaining a high level of quality and attention to detail in team and your own work. Key Responsibilities: Recruit, hire, train, and mentor a high-performing team of Support Desk Generalists. Conduct regular performance reviews, provide constructive feedback, and identify areas for professional development. Foster a positive and collaborative team environment that encourages open communication and knowledge sharing. Identify training needs for team members and work with Head of Exclaimer Desk to develop personal development plans for all team members Provide consistent and relevant feedback for team members taking an active part in the QA process Motivate and inspire the team to achieve high levels of customer satisfaction and operational excellence. Leading and maintaining our relationship with our outsourced inbound team, looking to remove blockers, understand and drive metrics. Support Operations: Oversee the day-to-day operations of the support team, ensuring efficient and effective resolution of customer issues. Develop and implement best practices and standard operating procedures for desk support team. Monitor key performance indicators (KPI) such as customer satisfaction, resolution times, and first-response resolution rates. Analyse customer feedback and identify areas for improvement in product design, documentation, and support processes. Deliver on departmental strategy to bring our current inbound outsource team in-house as we pivot to a fully sourced front-line customer service team. Customer Relationship Management: Manage and de-escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Employ active listening, empathy, and clear communication to calm agitated customers and find mutually agreeable resolutions. Facilitate internal escalations; Coordinate and communicate effectively with other departments (e.g., technical support, sales, legal) to resolve complex customer issues that require cross-functional collaboration. Act as a liaison between customers and internal teams, ensuring timely and appropriate resolution of escalated matters. Build and maintain strong relationships with key customers and partners. Escalate critical customer issues to appropriate internal teams and ensure timely resolution. Proactively identify and address customer concerns. Stakeholder Management: Build strong relationships with key stakeholders, including customers, technical teams, and management. Effectively communicate with stakeholders at all levels, both verbally and in writing. Manage expectations and resolve conflicts. Continuous collaboration with the other teams within Customer Teams Consistently look at ways to improve processes and automate where possible Role Profile At least 5 years' experience in a Management/Leadership role in a Customer Service environment. Intermediate to advanced skills in Excel, Word and Outlook Attention to detail and numerical accuracy Strong communication skills, written and verbal. Ability to manage competing priorities and deliver to deadlines. Experience with Salesforce CRM is advantageous At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond. At Exclaimer, inclusion is more than a policy - it's part of who we are. We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via to let us know.
Reference: SELA_ Posted: February 19, 2026 My client are a 5-star, volume house builder who deliver new build homes in North West region. They have a requirement for an ambitious Sales Executive to join their sales team on a developments based in Lancashire. About the role of a Sales Executive The Sales Executive job will be responsible for securing the sale of new homes and to achieve contract exchanges and legal completions in line with company targets. You will utilise sales tools, promotions and incentives, to manage all sales proceedings including regular contact with customers with regards to contract exchange deadline to ensure that are that these are achieved and customers are kept fully informed throughout the buying process ensuring the highest levels of customer satisfaction are delivered. Responsibilities for a Sales Executive Maintaining presentation of the sales office and show area complex (including signage, flags, gardens and customer car parking areas) Meeting and greeting potential and existing clients in a professional manner Providing excellent customer service skills throughout the sales journey Answering enquiry calls and responding to new leads effectively Organising customer appointments (viewing show homes etc) Ensuring all potential purchasers are qualified following company procedure Dealing with the day to day administration in line with running a sales office Holding build sales meeting with site manager discussing all plots build progress and discuss any up and coming completions, issues etc. Keeping COINS up to date Checking plots and carrying out home ready inspections when CML is received Liaising with internal departments (site manager and head office) Keeping close contact with Sales Manager (reporting any issues or updates) Liaising with any external departments (surveyors, estate agents, financial advisors, solicitors) Ensure GDPR guidelines/privacy policies are being adhered to Daily usage of Personal Alarm system Requirements for a Sales Executive Suitable applicants must have a strong sales background with proven experience in a similar role within the new homes industry or estate agency. You will need to be courteous and professional at all times, organised, self-motivated, honest and trustworthy, and a willing team player who will make an immediate contribution in a busy and fast moving sales environment. GCSE Maths and English Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems 35 hours per week, working Thursday to Monday between 10am - 5pm. Flexibility is a pre-requisite for this role as the post holder will be required to travel between sites on occasion. Driving license and own vehicle What we offer for a Sales Executive Salary of £27.5k Mileage If you're interested in this Sales Executive role, please apply with an up-to-date copy of your CV.
Apr 06, 2026
Full time
Reference: SELA_ Posted: February 19, 2026 My client are a 5-star, volume house builder who deliver new build homes in North West region. They have a requirement for an ambitious Sales Executive to join their sales team on a developments based in Lancashire. About the role of a Sales Executive The Sales Executive job will be responsible for securing the sale of new homes and to achieve contract exchanges and legal completions in line with company targets. You will utilise sales tools, promotions and incentives, to manage all sales proceedings including regular contact with customers with regards to contract exchange deadline to ensure that are that these are achieved and customers are kept fully informed throughout the buying process ensuring the highest levels of customer satisfaction are delivered. Responsibilities for a Sales Executive Maintaining presentation of the sales office and show area complex (including signage, flags, gardens and customer car parking areas) Meeting and greeting potential and existing clients in a professional manner Providing excellent customer service skills throughout the sales journey Answering enquiry calls and responding to new leads effectively Organising customer appointments (viewing show homes etc) Ensuring all potential purchasers are qualified following company procedure Dealing with the day to day administration in line with running a sales office Holding build sales meeting with site manager discussing all plots build progress and discuss any up and coming completions, issues etc. Keeping COINS up to date Checking plots and carrying out home ready inspections when CML is received Liaising with internal departments (site manager and head office) Keeping close contact with Sales Manager (reporting any issues or updates) Liaising with any external departments (surveyors, estate agents, financial advisors, solicitors) Ensure GDPR guidelines/privacy policies are being adhered to Daily usage of Personal Alarm system Requirements for a Sales Executive Suitable applicants must have a strong sales background with proven experience in a similar role within the new homes industry or estate agency. You will need to be courteous and professional at all times, organised, self-motivated, honest and trustworthy, and a willing team player who will make an immediate contribution in a busy and fast moving sales environment. GCSE Maths and English Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems 35 hours per week, working Thursday to Monday between 10am - 5pm. Flexibility is a pre-requisite for this role as the post holder will be required to travel between sites on occasion. Driving license and own vehicle What we offer for a Sales Executive Salary of £27.5k Mileage If you're interested in this Sales Executive role, please apply with an up-to-date copy of your CV.
Bathroom Installation Manager Oxford Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Oxford and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Oxford or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
Apr 06, 2026
Full time
Bathroom Installation Manager Oxford Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Oxford and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Oxford or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
Concession Manager Borough Market, London 30,000 - 35,000 per annum (dependent on experience) Full-time Permanent Have you got a passion for food? Does a quirky, growing, independent business excite you? If so, Zachary Daniels has an incredible opportunity in the vibrant Borough Market as a Concession Manager. This is a unique opportunity to lead a specialist Food concept focused on premium, artisanal food products sourced from renowned producers across the UK and Europe. With ambitious expansion plans ahead, this role offers a genuine opportunity to be part of an inspiring growth journey. The Role As a Concession Manager, you will take full ownership of the day-to-day running of a busy, high-footfall store in one of London's most iconic food destinations. You will lead from the front, driving commercial performance while delivering an exceptional customer experience. Key Responsibilities: Oversee daily retail operations, ensuring smooth and efficient store performance Drive sales in a fast-paced environment and inspire your team to exceed targets Lead, coach and motivate your team to deliver outstanding customer service Develop strong product knowledge and ensure your team confidently shares this with customers Manage stock control, conduct regular stock assessments and coordinate with warehouse teams Recruit, train and develop new team members Maintain strong relationships with market management to ensure operational excellence Conduct regular team briefings and performance reviews Implement effective merchandising strategies to maximise visual impact and sales Ensure compliance with all health & safety and operational standards Foster a positive, motivated working environment where the team can thrive About You We're looking for a confident, commercially minded retail leader who thrives in a dynamic setting. Minimum 2 years Management experience Available 5 days per week, including weekends Proven ability to drive sales and deliver against KPIs Strong leadership skills with the ability to motivate and develop a team Excellent communication skills with a professional, polished approach Highly organised with strong numerical and analytical ability Proactive, adaptable and solutions-focused Comfortable working under pressure in a busy retail environment BH35645
Apr 06, 2026
Full time
Concession Manager Borough Market, London 30,000 - 35,000 per annum (dependent on experience) Full-time Permanent Have you got a passion for food? Does a quirky, growing, independent business excite you? If so, Zachary Daniels has an incredible opportunity in the vibrant Borough Market as a Concession Manager. This is a unique opportunity to lead a specialist Food concept focused on premium, artisanal food products sourced from renowned producers across the UK and Europe. With ambitious expansion plans ahead, this role offers a genuine opportunity to be part of an inspiring growth journey. The Role As a Concession Manager, you will take full ownership of the day-to-day running of a busy, high-footfall store in one of London's most iconic food destinations. You will lead from the front, driving commercial performance while delivering an exceptional customer experience. Key Responsibilities: Oversee daily retail operations, ensuring smooth and efficient store performance Drive sales in a fast-paced environment and inspire your team to exceed targets Lead, coach and motivate your team to deliver outstanding customer service Develop strong product knowledge and ensure your team confidently shares this with customers Manage stock control, conduct regular stock assessments and coordinate with warehouse teams Recruit, train and develop new team members Maintain strong relationships with market management to ensure operational excellence Conduct regular team briefings and performance reviews Implement effective merchandising strategies to maximise visual impact and sales Ensure compliance with all health & safety and operational standards Foster a positive, motivated working environment where the team can thrive About You We're looking for a confident, commercially minded retail leader who thrives in a dynamic setting. Minimum 2 years Management experience Available 5 days per week, including weekends Proven ability to drive sales and deliver against KPIs Strong leadership skills with the ability to motivate and develop a team Excellent communication skills with a professional, polished approach Highly organised with strong numerical and analytical ability Proactive, adaptable and solutions-focused Comfortable working under pressure in a busy retail environment BH35645
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • Job Description Posted Tuesday 3 February 2026 at 06:00 Job Title: Product Owner Department: Technology Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent Salary: Up to £58,000 per annum At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years. Role overview The Product Owner is responsible for ensuring that the product meets the needs of the customer, is delivered on time, and is of high quality. They are the key decision-makers and represent the voice of the customer in the product development process. The Product Owner must have a deep understanding of the customer needs, as well as the technical aspects of the product. Key Responsibilities As a Product Owner at Tes, you are a decision maker on how product requirements are delivered. You help ensure the vision for the product is understood by the team, and the path to get there. These are the key areas that matter: Customer-focused: Putting the customer first, ensuring products bring the most value as possible, and in this way enabling Tes to thrive. This only comes from knowing customers and the market in depth. Requirements Gathering: Work closely with product managers, UX and data experts, stakeholders, and the development team to identify and prioritise product features and requirements. Create and maintain a product backlog that reflects these requirements. Prioritisation: Prioritise the product backlog based on customer value, business value, and technical feasibility. Ensure that the development team has a clear understanding of the priority of each item in the backlog. Sprint Planning: Work with the development team to plan sprints, including defining sprint goals and selecting items from the product backlog to be included in the sprint. Acceptance Criteria: Define acceptance criteria for each item in the product backlog to ensure that the development team understands the expected outcome. Stakeholder Management: Act as the primary point of contact for stakeholders, including sales, operations, UX, marketing, data teams, and executives. Communicate delivery updates and changes to these stakeholders. Product Demonstrations: Conduct product demonstrations to stakeholders to gather feedback and ensure that the product meets their needs. Product Release: Work with product managers to agree when to release the product and what features should be included in each release. Work with the development team to ensure that the product is delivered on time and of high quality. Product Evangelist: Act as the product expert and evangelist, sharing your knowledge with other product owners, teams and stakeholders. What will you need to succeed? Experience 3+ years of experience in product management or a related field Data and research focused, to help drive decisions and measure success Experience with agile methodologies and product development processes A great communicator and collaborator - to help deliver the vision and motivate the teams, and proactive and collaborative as a team player Ability to make decisions quickly and prioritise tasks effectively Proven track record of launching successful products and driving business results Experienced with a subscription-based product offering (advantage) Skills Strong communication skills Proven ability to challenge as well as influence stakeholders as a way of achieving the best outcome for the product and associated strategy Able to confidently articulate the strategy and inspire teams Logical and analytical thinker Deliver in a fast-paced environment Knowledge Previous knowledge of Agile, Scrum and Product methodology Certified in some form of agile product management (advantage) Experienced in the education sector (advantage) Qualifications Any formal agile product management certification (advantage) What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: . Pay Type Salary Hiring Min Rate 48,000 GBP Hiring Max Rate 58,000 GBP Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Apr 06, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • Job Description Posted Tuesday 3 February 2026 at 06:00 Job Title: Product Owner Department: Technology Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent Salary: Up to £58,000 per annum At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years. Role overview The Product Owner is responsible for ensuring that the product meets the needs of the customer, is delivered on time, and is of high quality. They are the key decision-makers and represent the voice of the customer in the product development process. The Product Owner must have a deep understanding of the customer needs, as well as the technical aspects of the product. Key Responsibilities As a Product Owner at Tes, you are a decision maker on how product requirements are delivered. You help ensure the vision for the product is understood by the team, and the path to get there. These are the key areas that matter: Customer-focused: Putting the customer first, ensuring products bring the most value as possible, and in this way enabling Tes to thrive. This only comes from knowing customers and the market in depth. Requirements Gathering: Work closely with product managers, UX and data experts, stakeholders, and the development team to identify and prioritise product features and requirements. Create and maintain a product backlog that reflects these requirements. Prioritisation: Prioritise the product backlog based on customer value, business value, and technical feasibility. Ensure that the development team has a clear understanding of the priority of each item in the backlog. Sprint Planning: Work with the development team to plan sprints, including defining sprint goals and selecting items from the product backlog to be included in the sprint. Acceptance Criteria: Define acceptance criteria for each item in the product backlog to ensure that the development team understands the expected outcome. Stakeholder Management: Act as the primary point of contact for stakeholders, including sales, operations, UX, marketing, data teams, and executives. Communicate delivery updates and changes to these stakeholders. Product Demonstrations: Conduct product demonstrations to stakeholders to gather feedback and ensure that the product meets their needs. Product Release: Work with product managers to agree when to release the product and what features should be included in each release. Work with the development team to ensure that the product is delivered on time and of high quality. Product Evangelist: Act as the product expert and evangelist, sharing your knowledge with other product owners, teams and stakeholders. What will you need to succeed? Experience 3+ years of experience in product management or a related field Data and research focused, to help drive decisions and measure success Experience with agile methodologies and product development processes A great communicator and collaborator - to help deliver the vision and motivate the teams, and proactive and collaborative as a team player Ability to make decisions quickly and prioritise tasks effectively Proven track record of launching successful products and driving business results Experienced with a subscription-based product offering (advantage) Skills Strong communication skills Proven ability to challenge as well as influence stakeholders as a way of achieving the best outcome for the product and associated strategy Able to confidently articulate the strategy and inspire teams Logical and analytical thinker Deliver in a fast-paced environment Knowledge Previous knowledge of Agile, Scrum and Product methodology Certified in some form of agile product management (advantage) Experienced in the education sector (advantage) Qualifications Any formal agile product management certification (advantage) What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: . Pay Type Salary Hiring Min Rate 48,000 GBP Hiring Max Rate 58,000 GBP Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Management Accountant Qualified Berkshire (Hybrid 3 days from home) Hybrid (2-3 days in office, Thames Valley) Circa £55,000 + progression A high-growth, private equity-backed technology business is looking to appoint a recently qualified Management Accountant to support the transformation of its finance function. Operating internationally with a diverse client base, the business is investing heavily in its finance capability-focusing on faster reporting, better insight, and smarter use of systems and automation. This is a fantastic opportunity to join at a pivotal stage, working closely with an experienced leadership team and gaining exposure to senior stakeholders. The Opportunity This role offers a strong foundation in core management accounting, with a clear pathway into FP&A and commercial finance. You'll play a key role in improving reporting, driving efficiencies, and supporting strategic decision-making. Core Responsibilities: Production of monthly management accounts across multiple entities, including journals and reconciliations Supporting financial performance analysis and commentary Assisting with board packs and investor reporting Ownership of VAT returns and balance sheet integrity Managing sales ledger processes and credit control reporting Supporting audit processes and maintaining accurate financial records Supervising junior finance support Assisting with payroll processes and compliance Process & Systems Improvement: Reviewing and enhancing finance processes alongside senior leadership Leveraging systems and technology to improve accuracy, efficiency, and reporting timelines Supporting ongoing finance transformation initiatives Future Development (FP&A Pathway) Over time, you will: Deliver insightful reporting to senior leadership and department heads Support budgeting, forecasting, and long-term planning Contribute to financial modelling and commercial analysis Develop expertise in BI tools (e.g. Power BI) Partner with teams across sales, marketing, operations, and technology to drive performance insights About You Fully qualified accountant (ACCA / CIMA / ACA) Degree in Accounting, Finance, or a related discipline Recent and relevant management accounting experience (essential) Strong Excel skills; experience with cloud accounting systems (e.g. Xero) advantageous Demonstrable interest in systems, automation, and process improvement Proactive, curious, and solutions-focused mindset Ability to manage priorities and meet deadlines in a fast-paced environment Why Apply? Clear progression into FP&A / commercial finance Exposure to a PE-backed, high-growth environment Opportunity to shape processes and implement systems improvements Close collaboration with senior leadership and decision-makers Broad, commercially focused role with real impact For more information please apply, or contact Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 06, 2026
Full time
Management Accountant Qualified Berkshire (Hybrid 3 days from home) Hybrid (2-3 days in office, Thames Valley) Circa £55,000 + progression A high-growth, private equity-backed technology business is looking to appoint a recently qualified Management Accountant to support the transformation of its finance function. Operating internationally with a diverse client base, the business is investing heavily in its finance capability-focusing on faster reporting, better insight, and smarter use of systems and automation. This is a fantastic opportunity to join at a pivotal stage, working closely with an experienced leadership team and gaining exposure to senior stakeholders. The Opportunity This role offers a strong foundation in core management accounting, with a clear pathway into FP&A and commercial finance. You'll play a key role in improving reporting, driving efficiencies, and supporting strategic decision-making. Core Responsibilities: Production of monthly management accounts across multiple entities, including journals and reconciliations Supporting financial performance analysis and commentary Assisting with board packs and investor reporting Ownership of VAT returns and balance sheet integrity Managing sales ledger processes and credit control reporting Supporting audit processes and maintaining accurate financial records Supervising junior finance support Assisting with payroll processes and compliance Process & Systems Improvement: Reviewing and enhancing finance processes alongside senior leadership Leveraging systems and technology to improve accuracy, efficiency, and reporting timelines Supporting ongoing finance transformation initiatives Future Development (FP&A Pathway) Over time, you will: Deliver insightful reporting to senior leadership and department heads Support budgeting, forecasting, and long-term planning Contribute to financial modelling and commercial analysis Develop expertise in BI tools (e.g. Power BI) Partner with teams across sales, marketing, operations, and technology to drive performance insights About You Fully qualified accountant (ACCA / CIMA / ACA) Degree in Accounting, Finance, or a related discipline Recent and relevant management accounting experience (essential) Strong Excel skills; experience with cloud accounting systems (e.g. Xero) advantageous Demonstrable interest in systems, automation, and process improvement Proactive, curious, and solutions-focused mindset Ability to manage priorities and meet deadlines in a fast-paced environment Why Apply? Clear progression into FP&A / commercial finance Exposure to a PE-backed, high-growth environment Opportunity to shape processes and implement systems improvements Close collaboration with senior leadership and decision-makers Broad, commercially focused role with real impact For more information please apply, or contact Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
We are currently recruiting for a Sales Ledger Administrators to work as part of the Finance team at our Head Office in Lutterworth. As a Sales Ledger Administrator you will be assisting the Ledger team in accurately inputting all ledger data into the in-house system. This is a busy role so we are looking for someone who has some similar experience, strong administration skills, a real team player click apply for full job details
Apr 06, 2026
Full time
We are currently recruiting for a Sales Ledger Administrators to work as part of the Finance team at our Head Office in Lutterworth. As a Sales Ledger Administrator you will be assisting the Ledger team in accurately inputting all ledger data into the in-house system. This is a busy role so we are looking for someone who has some similar experience, strong administration skills, a real team player click apply for full job details
Closing date: 5pm Weds 22nd April 2026 Salary: £65,000-£75,000 FTE (depending on experience) Hours: 28 hours (4 days) per week (flexible working patterns considered) Location: Hybrid, with regular attendance across Creative Access sites in London (White City/Camden), plus flexibility for UK-wide working Start date: May 2026 First interviews: 28 & 29 April 2026 A rare and pivotal leadership opportunity to shape the financial sustainability and operational strength of a leading social enterprise in the creative industries. About Creative Access Creative Access is the leading organisation working to create equity, diversity and inclusion in the UK creative industries. We are a Community Interest Company (CIC), providing career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building sustainable careers. Working with almost 2,000 employer partners and a community of more than 167,000 individuals across the UK, we deliver impactful programmes, recruitment services and training that drive systemic change across the sector. The role We are seeking an experienced and strategic CFO to join our senior leadership team at a critical stage of organisational growth. This is a high-impact role combining strategic financial leadership with hands on oversight of finance, governance and organisational operations. You will play a key role in shaping Creative Access's long term sustainability, supporting the delivery of large scale programmes and ensuring robust financial management across a complex income model that includes commercial revenue, partnerships and grant funding. You will be a trusted advisor to the CEO and Board, bringing clarity, rigour and forward thinking insight to decision making, while also ensuring strong financial controls and operational effectiveness across the organisation. This role would suit a commercially minded, purpose driven finance leader who is comfortable operating in a fast paced, evolving environment and motivated by driving social impact. Strategic financial leadership Act as a strategic partner to the CEO and senior leadership team, shaping organisational strategy, financial sustainability and growth Lead long term financial planning, scenario modelling and development of sustainable business models Provide clear insight into financial performance, risks and opportunities to support decision making Support the organisation in scaling programmes and services in line with strategic objectives Financial management & control Oversee all financial operations, ensuring robust systems, controls and processes are in place Lead budgeting, forecasting and reforecasting cycles across the organisation Closely monitor and manage cash flow, reserves and financial risk Oversee production of monthly management accounts and reporting to SLT and Board Ensure accuracy and integrity of financial data and continuous improvement of financial systems Grant funding, programme finance & compliance Lead financial oversight of grant funded programmes, including management of restricted and unrestricted funds Develop and manage programme budgets, ensuring alignment with funding agreements and delivery plans Oversee preparation of funder reports, claims and audit documentation Ensure compliance with public funding requirements and grant conditions Support internal teams to embed strong financial management across programme delivery Bid development, procurement & commercial finance Support the development of new income streams through financial modelling and pricing of bids, partnerships and programmes Lead or support financial elements of procurement processes, ensuring compliance with public sector and partner requirements Ensure full cost recovery and sustainable margins across all activity Provide financial input into contract negotiations and partnership agreements Governance, compliance & reporting Ensure compliance with UK financial regulations, CIC governance requirements and statutory obligations Lead audit processes and statutory reporting, liaising with external accountants and auditors Support the Board and relevant committees with clear, timely reporting Maintain strong internal controls, risk management frameworks and financial governance People, operations & organisational effectiveness Provide oversight of finance team members and external providers (e.g. payroll, accountants, insurance brokers) Support organisational operations and infrastructure, ensuring effective systems and processes are in place Work in partnership with external HR advisors and internal leads to support people operations, policy and compliance Contribute to organisational culture, leadership and ways of working as a member of the senior leadership team Knowledge, skills and experience Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent experience) Significant experience in a senior finance leadership role (FD, Head of Finance or equivalent) Strong experience in financial planning, budgeting, forecasting and cash flow management Experience working with complex income models, including grant funding and/or public sector funding Proven experience supporting bids, tenders and/or procurement processes Strong understanding of financial governance, controls and regulatory requirements Experience working with Boards or senior stakeholders Ability to operate both strategically and hands on in a growing organisation Excellent communication skills, with the ability to translate financial information for non finance audiences Desirable Experience in a not for profit, social enterprise or purpose driven organisation Experience in the creative and cultural industries, education, skills or workforce development sectors Experience of overseeing operational or people functions Familiarity with Salesforce or similar CRM systems Experience with Xero or similar accounting software Benefits 23 days annual leave (pro rata, increasing with service), plus the working days between Christmas and New Year (increasing with service) Flexible and hybrid working Participation in the annual staff profit share scheme Afull day leave for birthday Access to wellbeing support and employee assistance programmes Opportunity to work at the forefront of equity, inclusion and innovation in the creative industries Professional development and training opportunities How to apply We welcome applications from individuals from all backgrounds, particularly those from groups currently under represented in the creative industries. Please apply via the Creative Access website, including: A CV A cover letter (maximum two pages) outlining your suitability for the role and your interest in joining the leadership team at Creative Access For any questions or to organise a short, informal conversation about the role, please contact:
Apr 06, 2026
Full time
Closing date: 5pm Weds 22nd April 2026 Salary: £65,000-£75,000 FTE (depending on experience) Hours: 28 hours (4 days) per week (flexible working patterns considered) Location: Hybrid, with regular attendance across Creative Access sites in London (White City/Camden), plus flexibility for UK-wide working Start date: May 2026 First interviews: 28 & 29 April 2026 A rare and pivotal leadership opportunity to shape the financial sustainability and operational strength of a leading social enterprise in the creative industries. About Creative Access Creative Access is the leading organisation working to create equity, diversity and inclusion in the UK creative industries. We are a Community Interest Company (CIC), providing career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building sustainable careers. Working with almost 2,000 employer partners and a community of more than 167,000 individuals across the UK, we deliver impactful programmes, recruitment services and training that drive systemic change across the sector. The role We are seeking an experienced and strategic CFO to join our senior leadership team at a critical stage of organisational growth. This is a high-impact role combining strategic financial leadership with hands on oversight of finance, governance and organisational operations. You will play a key role in shaping Creative Access's long term sustainability, supporting the delivery of large scale programmes and ensuring robust financial management across a complex income model that includes commercial revenue, partnerships and grant funding. You will be a trusted advisor to the CEO and Board, bringing clarity, rigour and forward thinking insight to decision making, while also ensuring strong financial controls and operational effectiveness across the organisation. This role would suit a commercially minded, purpose driven finance leader who is comfortable operating in a fast paced, evolving environment and motivated by driving social impact. Strategic financial leadership Act as a strategic partner to the CEO and senior leadership team, shaping organisational strategy, financial sustainability and growth Lead long term financial planning, scenario modelling and development of sustainable business models Provide clear insight into financial performance, risks and opportunities to support decision making Support the organisation in scaling programmes and services in line with strategic objectives Financial management & control Oversee all financial operations, ensuring robust systems, controls and processes are in place Lead budgeting, forecasting and reforecasting cycles across the organisation Closely monitor and manage cash flow, reserves and financial risk Oversee production of monthly management accounts and reporting to SLT and Board Ensure accuracy and integrity of financial data and continuous improvement of financial systems Grant funding, programme finance & compliance Lead financial oversight of grant funded programmes, including management of restricted and unrestricted funds Develop and manage programme budgets, ensuring alignment with funding agreements and delivery plans Oversee preparation of funder reports, claims and audit documentation Ensure compliance with public funding requirements and grant conditions Support internal teams to embed strong financial management across programme delivery Bid development, procurement & commercial finance Support the development of new income streams through financial modelling and pricing of bids, partnerships and programmes Lead or support financial elements of procurement processes, ensuring compliance with public sector and partner requirements Ensure full cost recovery and sustainable margins across all activity Provide financial input into contract negotiations and partnership agreements Governance, compliance & reporting Ensure compliance with UK financial regulations, CIC governance requirements and statutory obligations Lead audit processes and statutory reporting, liaising with external accountants and auditors Support the Board and relevant committees with clear, timely reporting Maintain strong internal controls, risk management frameworks and financial governance People, operations & organisational effectiveness Provide oversight of finance team members and external providers (e.g. payroll, accountants, insurance brokers) Support organisational operations and infrastructure, ensuring effective systems and processes are in place Work in partnership with external HR advisors and internal leads to support people operations, policy and compliance Contribute to organisational culture, leadership and ways of working as a member of the senior leadership team Knowledge, skills and experience Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent experience) Significant experience in a senior finance leadership role (FD, Head of Finance or equivalent) Strong experience in financial planning, budgeting, forecasting and cash flow management Experience working with complex income models, including grant funding and/or public sector funding Proven experience supporting bids, tenders and/or procurement processes Strong understanding of financial governance, controls and regulatory requirements Experience working with Boards or senior stakeholders Ability to operate both strategically and hands on in a growing organisation Excellent communication skills, with the ability to translate financial information for non finance audiences Desirable Experience in a not for profit, social enterprise or purpose driven organisation Experience in the creative and cultural industries, education, skills or workforce development sectors Experience of overseeing operational or people functions Familiarity with Salesforce or similar CRM systems Experience with Xero or similar accounting software Benefits 23 days annual leave (pro rata, increasing with service), plus the working days between Christmas and New Year (increasing with service) Flexible and hybrid working Participation in the annual staff profit share scheme Afull day leave for birthday Access to wellbeing support and employee assistance programmes Opportunity to work at the forefront of equity, inclusion and innovation in the creative industries Professional development and training opportunities How to apply We welcome applications from individuals from all backgrounds, particularly those from groups currently under represented in the creative industries. Please apply via the Creative Access website, including: A CV A cover letter (maximum two pages) outlining your suitability for the role and your interest in joining the leadership team at Creative Access For any questions or to organise a short, informal conversation about the role, please contact:
Overview Build the Future of Learning Join us in shaping the future of higher education by driving the adoption of innovative digital learning solutions. As an Academic Sales Consultant, you will play a pivotal role in helping universities transition to technology-enabled teaching and learning. By connecting educators with impactful courseware and digital tools, you will empower institutions to enhance student outcomes and modernize their learning environments. As an Academic Consultant within the Sales team, you will be responsible for maintaining and accelerating existing business while adopting a strong "hunter" mindset to unlock new opportunities. You will engage with universities, academic leaders, and decision makers to promote and expand the use of digital products and solutions. You will build trusted relationships across departments, identify growth opportunities, and collaborate with internal teams to deliver high impact solutions. Your success will be measured not only by sales growth but also by product adoption, engagement, and long term customer success. How You Will Make an Impact Drive sustainable growth by acquiring new customers and expanding existing accounts Influence decision makers across academic departments and leadership teams Increase adoption and effective usage of digital learning solutions Strengthen institutional partnerships through strategic engagement Deliver impactful product demonstrations both in person and remotely Contribute to a data driven sales pipeline and revenue growth What You Will Be Doing Proactively identify, engage, and convert new business opportunities through calls, emails, and meetings Build and maintain strong relationships with academics, department heads, and e learning leaders Manage and grow existing accounts to ensure high engagement and retention Conduct regular outreach to maximize sales and market share within assigned accounts Navigate complex, multi stakeholder sales cycles with persistence and strategic focus Collaborate cross functionally with product, implementation, marketing, and sales teams Research customer needs and develop tailored sales strategies Maintain accurate and up to date records in CRM systems to track opportunities Deliver compelling product demonstrations and articulate value propositions effectively Skills & Qualifications Proven track record of success in selling digital or online products and solutions Strong understanding of the higher education sector and digital courseware adoption Demonstrated ability to manage complex sales cycles involving multiple stakeholders Excellent communication, negotiation, and closing skills High level of initiative with the ability to work independently and proactively Strong relationship building and stakeholder management capabilities Persistence and resilience in a seasonal and long sales cycle environment Ability to travel within the assigned territory (up to 60%) as required Diplomatic, persuasive, and customer focused approach Digital & IT Skills Proficiency in CRM tools such as Salesforce () Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint) Ability to effectively demonstrate technology enabled solutions Familiarity with Learning Management Systems (e.g., Blackboard, Moodle, D2L) is desirable Experience with sales engagement tools such as SalesLoft How We Work at McGraw Hill We succeed by living our values and working in ways that reflect who we are: Customer & Market Focus - putting educators and learners first Driving with Data - making informed, evidence based decisions Partnering Across Teams - collaborating globally and locally Executing with Agility - adapting quickly in a changing learning landscape Ownership & Initiative - taking responsibility for outcomes Why work for us? At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. You won't just sell products; you'll help shape how learning works in a digital world.
Apr 06, 2026
Full time
Overview Build the Future of Learning Join us in shaping the future of higher education by driving the adoption of innovative digital learning solutions. As an Academic Sales Consultant, you will play a pivotal role in helping universities transition to technology-enabled teaching and learning. By connecting educators with impactful courseware and digital tools, you will empower institutions to enhance student outcomes and modernize their learning environments. As an Academic Consultant within the Sales team, you will be responsible for maintaining and accelerating existing business while adopting a strong "hunter" mindset to unlock new opportunities. You will engage with universities, academic leaders, and decision makers to promote and expand the use of digital products and solutions. You will build trusted relationships across departments, identify growth opportunities, and collaborate with internal teams to deliver high impact solutions. Your success will be measured not only by sales growth but also by product adoption, engagement, and long term customer success. How You Will Make an Impact Drive sustainable growth by acquiring new customers and expanding existing accounts Influence decision makers across academic departments and leadership teams Increase adoption and effective usage of digital learning solutions Strengthen institutional partnerships through strategic engagement Deliver impactful product demonstrations both in person and remotely Contribute to a data driven sales pipeline and revenue growth What You Will Be Doing Proactively identify, engage, and convert new business opportunities through calls, emails, and meetings Build and maintain strong relationships with academics, department heads, and e learning leaders Manage and grow existing accounts to ensure high engagement and retention Conduct regular outreach to maximize sales and market share within assigned accounts Navigate complex, multi stakeholder sales cycles with persistence and strategic focus Collaborate cross functionally with product, implementation, marketing, and sales teams Research customer needs and develop tailored sales strategies Maintain accurate and up to date records in CRM systems to track opportunities Deliver compelling product demonstrations and articulate value propositions effectively Skills & Qualifications Proven track record of success in selling digital or online products and solutions Strong understanding of the higher education sector and digital courseware adoption Demonstrated ability to manage complex sales cycles involving multiple stakeholders Excellent communication, negotiation, and closing skills High level of initiative with the ability to work independently and proactively Strong relationship building and stakeholder management capabilities Persistence and resilience in a seasonal and long sales cycle environment Ability to travel within the assigned territory (up to 60%) as required Diplomatic, persuasive, and customer focused approach Digital & IT Skills Proficiency in CRM tools such as Salesforce () Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint) Ability to effectively demonstrate technology enabled solutions Familiarity with Learning Management Systems (e.g., Blackboard, Moodle, D2L) is desirable Experience with sales engagement tools such as SalesLoft How We Work at McGraw Hill We succeed by living our values and working in ways that reflect who we are: Customer & Market Focus - putting educators and learners first Driving with Data - making informed, evidence based decisions Partnering Across Teams - collaborating globally and locally Executing with Agility - adapting quickly in a changing learning landscape Ownership & Initiative - taking responsibility for outcomes Why work for us? At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. You won't just sell products; you'll help shape how learning works in a digital world.
collaborate recruitment
High Wycombe, Buckinghamshire
Manage and Develop a designated portfolio of customers Identify and develop new business opportunities within your portfolio FMCG industry experience required Exciting opportunity for a National Account Manager to join a globally recognised organisation in the FMCG sector. Fabulous team, competitive package! NATIONAL ACCOUNT MANAGER JOB SUMMARY: Salary Up to: £53k (including car allowance) + 30% Profit-Related Bonus (circa £60k OTE) Location: Hybrid (Office Based in Bucks 3 days per week - rest of the week field / home based) Permanent: full-time position (37 hours per week) About the Company: Our client is a specialist within the FMCG sector, renowned globally for delivering high-quality products through a portfolio of flagship brands. With operations across the UK and a head office in Bucks, our client is looking for an experienced National Account Manager who is able to hit the ground running, looking after their customer accounts across 4 major supermarkets. The National Account Manager will be joining an established, growing team and benefit from a collaborative environment, in an organisation that prides itself on its vibrant, friendly culture where colleagues truly enjoy coming to work! The Role: The successful NAM will take ownership of a designated portfolio of customers, managing and developing these relationships to drive profitable growth across their customer's household section. You will champion solutions that deliver mutually beneficial outcomes, while supporting their long-term success. Key Responsibilities: Develop trusted relationships across your customer portfolio, meeting with buyers and key decision makers Identify and develop new business opportunities with seasonal buyers Gain a thorough understanding of customer needs and requirements in order to offer the most appropriate products and services Continuously propose solutions that align with both customer objectives and company goals Ensure timely delivery of the correct products and services to customers Act as the primary communication link between key customers and internal teams, ensuring seamless service Build comprehensive knowledge of your channel, including contacts, associations, market positioning, and strategy Resolve customer issues and complaints promptly to maintain trust and strong relationships Drive new sales using market data and analytical insights Prepare regular progress reports and forecasts, including monthly channel review updates to senior management, demonstrating in-depth account knowledge Attend standout hospitality events, gala dinners, and trade shows, representing the business and building strong relationships in style. Experience and Skills required: Proven Sales experience within an FMCG environment/selling FMCG brands Strong Account Management experience, with the ability to provide solutions based on customer needs Excellent communication skills with the ability to work with internal / external stakeholders at all levels Ability / Willingness to drive new business sales Excellent analytical and organisational skills with an upbeat, positive attitude A conscientious self-starter with a strong commitment to teamwork and the ability to work on your own initiative Full, clean driving licence Please note that due to the hybrid work arrangement, you will need to live within commuting distance of Marlow What's on Offer: Competitive salary: £51,128pa (including car allowance) 30% profit-related bonus scheme (circa £60k OTE) Generous life assurance cover (up to 4 times salary) Up to 25 days paid annual leave plus bank holidays Pension scheme Employee Assistance Programme Free onsite parking Hybrid working (3 days per week in office) Periodic voucher reward schemes Opportunity to attend fantastic gala events and hospitality experiences, as well as some European travel This is an excellent opportunity for an ambitious National Account Manager to join a thriving business with exceptional people, outstanding culture, and fantastic perks! If you are ready to take your career to the next level in a company that truly values its team, we would love to hear from you!
Apr 06, 2026
Full time
Manage and Develop a designated portfolio of customers Identify and develop new business opportunities within your portfolio FMCG industry experience required Exciting opportunity for a National Account Manager to join a globally recognised organisation in the FMCG sector. Fabulous team, competitive package! NATIONAL ACCOUNT MANAGER JOB SUMMARY: Salary Up to: £53k (including car allowance) + 30% Profit-Related Bonus (circa £60k OTE) Location: Hybrid (Office Based in Bucks 3 days per week - rest of the week field / home based) Permanent: full-time position (37 hours per week) About the Company: Our client is a specialist within the FMCG sector, renowned globally for delivering high-quality products through a portfolio of flagship brands. With operations across the UK and a head office in Bucks, our client is looking for an experienced National Account Manager who is able to hit the ground running, looking after their customer accounts across 4 major supermarkets. The National Account Manager will be joining an established, growing team and benefit from a collaborative environment, in an organisation that prides itself on its vibrant, friendly culture where colleagues truly enjoy coming to work! The Role: The successful NAM will take ownership of a designated portfolio of customers, managing and developing these relationships to drive profitable growth across their customer's household section. You will champion solutions that deliver mutually beneficial outcomes, while supporting their long-term success. Key Responsibilities: Develop trusted relationships across your customer portfolio, meeting with buyers and key decision makers Identify and develop new business opportunities with seasonal buyers Gain a thorough understanding of customer needs and requirements in order to offer the most appropriate products and services Continuously propose solutions that align with both customer objectives and company goals Ensure timely delivery of the correct products and services to customers Act as the primary communication link between key customers and internal teams, ensuring seamless service Build comprehensive knowledge of your channel, including contacts, associations, market positioning, and strategy Resolve customer issues and complaints promptly to maintain trust and strong relationships Drive new sales using market data and analytical insights Prepare regular progress reports and forecasts, including monthly channel review updates to senior management, demonstrating in-depth account knowledge Attend standout hospitality events, gala dinners, and trade shows, representing the business and building strong relationships in style. Experience and Skills required: Proven Sales experience within an FMCG environment/selling FMCG brands Strong Account Management experience, with the ability to provide solutions based on customer needs Excellent communication skills with the ability to work with internal / external stakeholders at all levels Ability / Willingness to drive new business sales Excellent analytical and organisational skills with an upbeat, positive attitude A conscientious self-starter with a strong commitment to teamwork and the ability to work on your own initiative Full, clean driving licence Please note that due to the hybrid work arrangement, you will need to live within commuting distance of Marlow What's on Offer: Competitive salary: £51,128pa (including car allowance) 30% profit-related bonus scheme (circa £60k OTE) Generous life assurance cover (up to 4 times salary) Up to 25 days paid annual leave plus bank holidays Pension scheme Employee Assistance Programme Free onsite parking Hybrid working (3 days per week in office) Periodic voucher reward schemes Opportunity to attend fantastic gala events and hospitality experiences, as well as some European travel This is an excellent opportunity for an ambitious National Account Manager to join a thriving business with exceptional people, outstanding culture, and fantastic perks! If you are ready to take your career to the next level in a company that truly values its team, we would love to hear from you!
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
Apr 06, 2026
Full time
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
Purpose of the role To support the design, prototype and delivery of innovative, data-led products by combining market insight, advanced analytics and modern data platforms. Working in closely with Product Managers and Data Analysts, this role will convert data assets and models into scalable, commercially viable analytical insights, data visualisations and product features. The Product Innovation Analyst bridges commercial opportunity and technical feasibility, ensuring new products are designed with platform capabilities, data quality, performance and scalability in mind. Principal responsibilities Identify and define new data product opportunities enabled by advanced analytics, machine learning and large-scale data processing Evaluate and test emerging AI technologies and analytical techniques and their suitability for use within our Customer Intelligence Platform to unlock new product capabilities Drive product innovation from concept to launch, translating business and customer needs into technical product requirements and delivery specifications Lead rapid prototyping and proof-of-concept development using Databricks notebooks, analytical outputs and machine learning techniques to validate product concepts Own technical product definition, including data structures, feature sets, scoring methodologies, model architectures and delivery formats in collaboration with the Product Team Define and monitor technical success metrics (data coverage, refresh latency, model stability) alongside commercial KPIs to optimise product performance Product Innovation & Technical Design responsibilities: Identify new product opportunities enabled by advanced analytics, machine learning and large-scale data processing Identify new usage of existing attributes and products to create more value in existing data Translate business and customer needs into technical product requirements Support rapid prototyping and proof-of-concept development using Databricks notebooks and analytics outputs Define product-level data structures, feature sets, scoring outputs and delivery formats in collaboration with the Product Team Product Launch & Performance responsibilities: Define technical success metrics (data coverage, refresh latency, model stability) alongside commercial KPIs Support internal enablement by translating technical product detail into usable sales and client-facing materials Drive continuous optimisation using usage analytics, customer feedback and platform performance insights What success looks like in the role Clear, concise and insightful data analytics which enable sound business decisions based on fact Ability to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client, sector, internal product need Cross functional collaboration to enable continued improvement of Sagacity's Product Suite through the delivery of robust data insights Ability to take accountability and ownership for client and internal deliverables Your efforts result in streamlined data analysis, product builds and reduced time to market Competencies and Behaviours 1 -3 years analytics / data science experience Practical knowledge of; Delta Lake architecture and versioned datasets, Data pipelines, orchestration and scheduling concepts Proficiency in analytical programming language such as python and/or SQL, with the ability to interrogate datasets and validate analytical outputs Experience designing data products using large-scale transactional, behavioural or marketing datasets Understanding of data modelling concepts (fact/dimension models, feature engineering, aggregations) Can balance time across multiple projects. Plans ahead working backwards from deadlines with all necessary steps e.g. testing, QA. Proactively identifies risk and suggests mitigation Is curious, sceptical, inquisitive, suggests 'next steps' analysis and translates analytical findings to actionable insight Flexible, self-motivated, good under pressure, has a commitment to personal development Excellent communication skills, both written and verbal, with a willingness to engage and influence others Commercial experience within Telecoms, Banking or Utilities industries; or within a data related consultancy company would be beneficial Able to travel throughout the UK Can be based at our London Office (min 2 days per week on site) Have the right to work in the UK
Apr 06, 2026
Full time
Purpose of the role To support the design, prototype and delivery of innovative, data-led products by combining market insight, advanced analytics and modern data platforms. Working in closely with Product Managers and Data Analysts, this role will convert data assets and models into scalable, commercially viable analytical insights, data visualisations and product features. The Product Innovation Analyst bridges commercial opportunity and technical feasibility, ensuring new products are designed with platform capabilities, data quality, performance and scalability in mind. Principal responsibilities Identify and define new data product opportunities enabled by advanced analytics, machine learning and large-scale data processing Evaluate and test emerging AI technologies and analytical techniques and their suitability for use within our Customer Intelligence Platform to unlock new product capabilities Drive product innovation from concept to launch, translating business and customer needs into technical product requirements and delivery specifications Lead rapid prototyping and proof-of-concept development using Databricks notebooks, analytical outputs and machine learning techniques to validate product concepts Own technical product definition, including data structures, feature sets, scoring methodologies, model architectures and delivery formats in collaboration with the Product Team Define and monitor technical success metrics (data coverage, refresh latency, model stability) alongside commercial KPIs to optimise product performance Product Innovation & Technical Design responsibilities: Identify new product opportunities enabled by advanced analytics, machine learning and large-scale data processing Identify new usage of existing attributes and products to create more value in existing data Translate business and customer needs into technical product requirements Support rapid prototyping and proof-of-concept development using Databricks notebooks and analytics outputs Define product-level data structures, feature sets, scoring outputs and delivery formats in collaboration with the Product Team Product Launch & Performance responsibilities: Define technical success metrics (data coverage, refresh latency, model stability) alongside commercial KPIs Support internal enablement by translating technical product detail into usable sales and client-facing materials Drive continuous optimisation using usage analytics, customer feedback and platform performance insights What success looks like in the role Clear, concise and insightful data analytics which enable sound business decisions based on fact Ability to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client, sector, internal product need Cross functional collaboration to enable continued improvement of Sagacity's Product Suite through the delivery of robust data insights Ability to take accountability and ownership for client and internal deliverables Your efforts result in streamlined data analysis, product builds and reduced time to market Competencies and Behaviours 1 -3 years analytics / data science experience Practical knowledge of; Delta Lake architecture and versioned datasets, Data pipelines, orchestration and scheduling concepts Proficiency in analytical programming language such as python and/or SQL, with the ability to interrogate datasets and validate analytical outputs Experience designing data products using large-scale transactional, behavioural or marketing datasets Understanding of data modelling concepts (fact/dimension models, feature engineering, aggregations) Can balance time across multiple projects. Plans ahead working backwards from deadlines with all necessary steps e.g. testing, QA. Proactively identifies risk and suggests mitigation Is curious, sceptical, inquisitive, suggests 'next steps' analysis and translates analytical findings to actionable insight Flexible, self-motivated, good under pressure, has a commitment to personal development Excellent communication skills, both written and verbal, with a willingness to engage and influence others Commercial experience within Telecoms, Banking or Utilities industries; or within a data related consultancy company would be beneficial Able to travel throughout the UK Can be based at our London Office (min 2 days per week on site) Have the right to work in the UK
Customer Experience Manager Department: Customer Service Employment Type: Full Time Location: Manchester We are looking for a Customer Experience Manager to lead and evolve REFY's global customer experience and oversee all customer care operations. Reporting into the Head of Digital, this role sits at the centre of the business and works closely with teams across Ecommerce, Operations, Marketing, Product and Retail to ensure a seamless and elevated experience for our customers. You will own the end-to-end customer journey, lead the Customer Care function, and drive improvements that enhance both customer satisfaction and commercial performance. This role requires someone who can combine strategic thinking with operational leadership, translating customer insight into meaningful improvements across the business. KEY RESPONSIBILITIES Own and evolve REFY's end-to-end customer experience strategy across digital and service touchpoints. Map and optimise key customer journeys, identifying friction points and implementing improvements. Act as the voice of the customer, using feedback, reviews and operational insight to influence business decisions. Lead and continually evolve REFY's global Customer Service function. Oversee the day-to-day running of the team, including ticket flow, SLAs, escalations and operational processes. Coach and develop the team, driving high performance and a consistently strong customer experience. Identify customer pain points and deliver improvements across the full customer journey. Scale the team, tools and systems, introducing automation and analytics to improve efficiency and impact. Optimise customer communication channels to enhance experience and unlock commercial opportunities. Work closely with Operations, Ecommerce, Marketing, Product and Retail teams to improve customer touchpoints. Partner with the Digital team to develop proactive sales, retention and loyalty initiatives. Represent the customer perspective in cross-functional projects and decision making. Analyse customer feedback, reviews and operational data to identify trends and opportunities for improvement. Track CX metrics including CSAT, response times, resolution rates and customer sentiment. Champion community-led customer experience by partnering with Social and Marketing teams to monitor, engage and learn from conversations across social platforms, ensuring customer feedback, sentiment and trends from the community are translated into actionable improvements across the customer journey. SKILLS, KNOWLEDGE AND EXPERIENCE Strong experience in Customer Experience, Customer Care or CX Strategy roles, ideally within ecommerce, beauty or consumer brands with experience managing global programmes (UK, US, ME, EU) Proven experience leading and developing customer care teams. Strong understanding of ecommerce customer journeys and digital-first customer experiences. Experience implementing CX improvements, automation or technology solutions. Comfortable working cross-functionally and influencing stakeholders across the business. Data-driven, able to translate customer insight into actionable improvements. A proactive and commercially minded problem solver who thrives in high-growth environments Experience using Gorgias, Aftership, Shopify, Yotpo, Okendo is desirable OUR PERKS 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5) Extra Holidays: Option to buy up to 5 additional days. Sabbatical Leave: Take up to 3 months off after 4 years of service. Community First Day: A day to support a cause you love. Bonus Scheme: Rewards for your hard work and success. Family Leave: Enhanced support for new parents. EV Scheme: Drive electric with salary sacrifice options. Financial Coaching: Guidance to boost your money mindset. Flexible Religious Holidays: Flexibility to honour days that matter to you. Flexible Working: Flexi start and finish times with the option to work one day per week from home. REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches! Regular Social Events: Team-Building days and seasonal parties. Career Growth: Tailored training and development opportunities. Vitality Health Insurance: Health coverage with added benefits.
Apr 06, 2026
Full time
Customer Experience Manager Department: Customer Service Employment Type: Full Time Location: Manchester We are looking for a Customer Experience Manager to lead and evolve REFY's global customer experience and oversee all customer care operations. Reporting into the Head of Digital, this role sits at the centre of the business and works closely with teams across Ecommerce, Operations, Marketing, Product and Retail to ensure a seamless and elevated experience for our customers. You will own the end-to-end customer journey, lead the Customer Care function, and drive improvements that enhance both customer satisfaction and commercial performance. This role requires someone who can combine strategic thinking with operational leadership, translating customer insight into meaningful improvements across the business. KEY RESPONSIBILITIES Own and evolve REFY's end-to-end customer experience strategy across digital and service touchpoints. Map and optimise key customer journeys, identifying friction points and implementing improvements. Act as the voice of the customer, using feedback, reviews and operational insight to influence business decisions. Lead and continually evolve REFY's global Customer Service function. Oversee the day-to-day running of the team, including ticket flow, SLAs, escalations and operational processes. Coach and develop the team, driving high performance and a consistently strong customer experience. Identify customer pain points and deliver improvements across the full customer journey. Scale the team, tools and systems, introducing automation and analytics to improve efficiency and impact. Optimise customer communication channels to enhance experience and unlock commercial opportunities. Work closely with Operations, Ecommerce, Marketing, Product and Retail teams to improve customer touchpoints. Partner with the Digital team to develop proactive sales, retention and loyalty initiatives. Represent the customer perspective in cross-functional projects and decision making. Analyse customer feedback, reviews and operational data to identify trends and opportunities for improvement. Track CX metrics including CSAT, response times, resolution rates and customer sentiment. Champion community-led customer experience by partnering with Social and Marketing teams to monitor, engage and learn from conversations across social platforms, ensuring customer feedback, sentiment and trends from the community are translated into actionable improvements across the customer journey. SKILLS, KNOWLEDGE AND EXPERIENCE Strong experience in Customer Experience, Customer Care or CX Strategy roles, ideally within ecommerce, beauty or consumer brands with experience managing global programmes (UK, US, ME, EU) Proven experience leading and developing customer care teams. Strong understanding of ecommerce customer journeys and digital-first customer experiences. Experience implementing CX improvements, automation or technology solutions. Comfortable working cross-functionally and influencing stakeholders across the business. Data-driven, able to translate customer insight into actionable improvements. A proactive and commercially minded problem solver who thrives in high-growth environments Experience using Gorgias, Aftership, Shopify, Yotpo, Okendo is desirable OUR PERKS 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5) Extra Holidays: Option to buy up to 5 additional days. Sabbatical Leave: Take up to 3 months off after 4 years of service. Community First Day: A day to support a cause you love. Bonus Scheme: Rewards for your hard work and success. Family Leave: Enhanced support for new parents. EV Scheme: Drive electric with salary sacrifice options. Financial Coaching: Guidance to boost your money mindset. Flexible Religious Holidays: Flexibility to honour days that matter to you. Flexible Working: Flexi start and finish times with the option to work one day per week from home. REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches! Regular Social Events: Team-Building days and seasonal parties. Career Growth: Tailored training and development opportunities. Vitality Health Insurance: Health coverage with added benefits.
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
Apr 06, 2026
Full time
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
We're looking for a driven Business Development Manager to help grow a well-established service business across key accounts and target markets. This is a hands-on, field-based role suited to someone who enjoys being out with customers, opening doors, building relationships, and converting opportunities into long-term revenue. Reporting to the Head of Sales, you'll be responsible for generating new business, developing opportunities, and expanding service contracts across sectors including Facilities Management, Local Authorities, Education, Care, and Leisure . Business Development Manager Permanent Salary dependent on experience Monday to Friday Field based, covering the London and Birmingham areas Business Development Manager Job Description Proactively generating new leads through cold calling, networking, and client engagement Identifying and qualifying service opportunities and contracts across target sectors Managing existing and prospective accounts to maximise growth Converting opportunities into quotations and proposals with internal technical teams Business Development Manager Essential Skills/Experience/Qualifications Proven experience working in sales or business development role Experience within the facilities management or building service industry Business Development Manager Company Benefits Company car and fuel card Bonus based on company performance 25 days holiday plus the 8 bank holidays 6% pension contribution Medical insurance Life assurance x2 salary If you feel you're a good fit for this position, please click 'apply'
Apr 06, 2026
Full time
We're looking for a driven Business Development Manager to help grow a well-established service business across key accounts and target markets. This is a hands-on, field-based role suited to someone who enjoys being out with customers, opening doors, building relationships, and converting opportunities into long-term revenue. Reporting to the Head of Sales, you'll be responsible for generating new business, developing opportunities, and expanding service contracts across sectors including Facilities Management, Local Authorities, Education, Care, and Leisure . Business Development Manager Permanent Salary dependent on experience Monday to Friday Field based, covering the London and Birmingham areas Business Development Manager Job Description Proactively generating new leads through cold calling, networking, and client engagement Identifying and qualifying service opportunities and contracts across target sectors Managing existing and prospective accounts to maximise growth Converting opportunities into quotations and proposals with internal technical teams Business Development Manager Essential Skills/Experience/Qualifications Proven experience working in sales or business development role Experience within the facilities management or building service industry Business Development Manager Company Benefits Company car and fuel card Bonus based on company performance 25 days holiday plus the 8 bank holidays 6% pension contribution Medical insurance Life assurance x2 salary If you feel you're a good fit for this position, please click 'apply'
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Apr 06, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Kick-start your career with an exciting and fast-paced graduate development programme from the UK's largest B2B supplier of electrical equipment. Enjoy excellent rewards, hands-on learning and a clear pathway into sales leadership and business management. What's on Offer: 31,000 - 33,000 starting salary Two pay rises in your first year Profit share bonus + up to 1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading, accredited training and mentorship Highly sociable company culture with opportunities to network with clients at events such as, golf days, football matches and motorsport About the Company This market-leading group is committed to developing future leaders. Their long-running graduate programme is designed for ambitious, commercially-focused graduates who want to learn how a successful business operates and progress into high-earning sales and management roles. The Role As a Graduate Trainee, you'll learn the business from the ground up, build strong customer relationships and progress into a field sales and business management position. Graduate Training Programme: First 6 Months Develop core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Build a deep understanding of the product range and the electrical wholesale industry. Start building relationships, making deals and advising customers face-to-face over the trade counter, e.g. electricians, contractors and tradespeople. Begin your formal sales training course, attend Head Office training and network with other Graduate Trainees. Complete workbook assessments and earn training bonuses for your progress. 6-12 Months Move into internal sales/account management, engaging with B2B customers by phone, g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new key accounts. 12 Months and Beyond Progress to a varied B2B field sales management role with higher earning potential. Travel locally in your company car to meet clients, socialise, discuss projects and build strong relationships. Work towards running your own business within the group, gaining experience in staff management, purchasing and profit and loss. Managers enjoy significant autonomy thanks to the company's decentralised structure. You must have: A full UK driving licence The ability to start a full-time role immediately Apply Today to Find Out More If you're driven, confident and ready to take on responsibility, this programme gives you everything you need to build a successful career in sales and management.
Apr 06, 2026
Full time
Kick-start your career with an exciting and fast-paced graduate development programme from the UK's largest B2B supplier of electrical equipment. Enjoy excellent rewards, hands-on learning and a clear pathway into sales leadership and business management. What's on Offer: 31,000 - 33,000 starting salary Two pay rises in your first year Profit share bonus + up to 1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading, accredited training and mentorship Highly sociable company culture with opportunities to network with clients at events such as, golf days, football matches and motorsport About the Company This market-leading group is committed to developing future leaders. Their long-running graduate programme is designed for ambitious, commercially-focused graduates who want to learn how a successful business operates and progress into high-earning sales and management roles. The Role As a Graduate Trainee, you'll learn the business from the ground up, build strong customer relationships and progress into a field sales and business management position. Graduate Training Programme: First 6 Months Develop core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Build a deep understanding of the product range and the electrical wholesale industry. Start building relationships, making deals and advising customers face-to-face over the trade counter, e.g. electricians, contractors and tradespeople. Begin your formal sales training course, attend Head Office training and network with other Graduate Trainees. Complete workbook assessments and earn training bonuses for your progress. 6-12 Months Move into internal sales/account management, engaging with B2B customers by phone, g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new key accounts. 12 Months and Beyond Progress to a varied B2B field sales management role with higher earning potential. Travel locally in your company car to meet clients, socialise, discuss projects and build strong relationships. Work towards running your own business within the group, gaining experience in staff management, purchasing and profit and loss. Managers enjoy significant autonomy thanks to the company's decentralised structure. You must have: A full UK driving licence The ability to start a full-time role immediately Apply Today to Find Out More If you're driven, confident and ready to take on responsibility, this programme gives you everything you need to build a successful career in sales and management.
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
Apr 06, 2026
Full time
A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: Its Wednesday afternoon. Youve enjoyed your day, and now its time for your shift as a Field Market Research Interviewer! Youre heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three youve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm click apply for full job details
