Elizabeth Michael Associates LTD
Gedling, Nottinghamshire
Sales Support Co-ordinator Salary: £28,000 £32,000 per annum Location: Colwick, Nottingham Hours: Monday to Friday, 8:00am 5:00pm Contract: Permanent, Full Time Office-based An established and growing business based in Colwick, Nottingham is seeking a highly organised Sales Support Executive to join its busy commercial team. This is a key role providing day-to-day administrative and customer support to Sales and Account Management teams, helping to ensure a smooth, professional and efficient sales process. The Role Reporting into the Head of Account Management, you will play a vital part in supporting sales activity and customer relationships by ensuring accurate reporting, excellent customer service and effective internal coordination. Key Responsibilities Provide high-level administrative support to Sales and Account Management teams Act as an internal account management point of contact for selected customers Prepare and manage monthly customer and internal reports Handle inbound sales leads and ensure accurate tracking and follow-up Maintain and update CRM systems with accurate and timely information Support the preparation of quotations, reports and sales documentation Ensure sales paperwork is processed and filed within agreed timescales Liaise with internal departments including Operations, Finance, IT and HSE Deliver consistently high standards of customer care and responsiveness Support data accuracy relating to customer information and rebates Assist with general administrative and ad-hoc duties as required About You You will be organised, proactive and confident working in a fast-paced office environment, with strong attention to detail and excellent communication skills. Essential: Strong administrative or sales support experience Excellent written and verbal communication skills Strong organisational and time-management abilities Confident using Microsoft Office (Outlook, Excel, Word, PowerPoint) High level of accuracy and attention to detail Ability to work independently and as part of a team Desirable: Experience supporting sales or account management teams CRM system experience Customer service or internal account management experience Exposure to regulated or compliance-focused environments What s On Offer Competitive salary of £28,000 £32,000 Stable, office-based role with regular working hours Supportive team environment Opportunity to develop within a growing and well-established business If you are an organised and customer-focused professional looking for a varied sales support role, we d love to hear from you. Apply now for immediate consideration. EMA25
Feb 10, 2026
Full time
Sales Support Co-ordinator Salary: £28,000 £32,000 per annum Location: Colwick, Nottingham Hours: Monday to Friday, 8:00am 5:00pm Contract: Permanent, Full Time Office-based An established and growing business based in Colwick, Nottingham is seeking a highly organised Sales Support Executive to join its busy commercial team. This is a key role providing day-to-day administrative and customer support to Sales and Account Management teams, helping to ensure a smooth, professional and efficient sales process. The Role Reporting into the Head of Account Management, you will play a vital part in supporting sales activity and customer relationships by ensuring accurate reporting, excellent customer service and effective internal coordination. Key Responsibilities Provide high-level administrative support to Sales and Account Management teams Act as an internal account management point of contact for selected customers Prepare and manage monthly customer and internal reports Handle inbound sales leads and ensure accurate tracking and follow-up Maintain and update CRM systems with accurate and timely information Support the preparation of quotations, reports and sales documentation Ensure sales paperwork is processed and filed within agreed timescales Liaise with internal departments including Operations, Finance, IT and HSE Deliver consistently high standards of customer care and responsiveness Support data accuracy relating to customer information and rebates Assist with general administrative and ad-hoc duties as required About You You will be organised, proactive and confident working in a fast-paced office environment, with strong attention to detail and excellent communication skills. Essential: Strong administrative or sales support experience Excellent written and verbal communication skills Strong organisational and time-management abilities Confident using Microsoft Office (Outlook, Excel, Word, PowerPoint) High level of accuracy and attention to detail Ability to work independently and as part of a team Desirable: Experience supporting sales or account management teams CRM system experience Customer service or internal account management experience Exposure to regulated or compliance-focused environments What s On Offer Competitive salary of £28,000 £32,000 Stable, office-based role with regular working hours Supportive team environment Opportunity to develop within a growing and well-established business If you are an organised and customer-focused professional looking for a varied sales support role, we d love to hear from you. Apply now for immediate consideration. EMA25
Select how often (in days) to receive an alert: Create Alert At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands - Range Rover, Defender, Discovery and Jaguar - we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator. WHAT TO EXPECT This is a great opportunity to join the JLR tax team during a very exciting time. We are seeking an experienced and strategic Global Head of Customs to lead and optimise our global customs operations. The ideal candidate will bring deep expertise in origin, classification, and valuation, with a strong track record of driving change and delivering value across international markets, particularly the UK, China, and the US, while also possessing experience across other global territories. This role requires a proactive, self-driven leader who can develop and inspire a high-performing team, lead complex transformation projects, and ensure compliance while identifying opportunities for customs optimisation across the supply chain. THE ROLE Key Responsibilities Develop and execute a global customs strategy aligned with business goals. Define global import/export policies, standards and guidelines based on best practices for international movement of goods. Anticipate, action and respond to international trade developments impacting JLR's business, particularly where they are likely to increase JLR's annual duty and trade tariff exposure. Provide expert guidance on customs matters in key markets (UK, China, US) and other global territories. Represent the company in customs-related matters with external stakeholders and authorities, including HMRC, SMMT, ACEA etc. Oversee global customs compliance, ensuring adherence to all relevant regulations, and support with escalations in local markets where needed. Manage and improve processes related to origin determination, tariff classification, and customs valuation. Identify and implement duty mitigation strategies, including FTAs, customs regimes, and special programs. Build, lead, and mentor a global customs team. Define measurable performance targets for central and regional trade teams and effectively lead central and regional trade teams towards set goals. Foster a culture of continuous improvement, accountability, and innovation. Engage cross-functionally and work closely with supply chain, legal, finance, and commercial teams to align customs strategy with broader business objectives. Support product launches and new market entries from a customs perspective. Key Interactions Internal Procurement Transformation & Performance External Global Tax Authorities WHAT YOU'LL NEED Essential Knowledge, Skills and Experience Proven experience in a senior customs leadership role, ideally within the automotive sector. Strong business acumen and commercial awareness, and ability to make decisions factoring in a wide range of potential impacts outside of the direct customs & trade implications. Deep knowledge of origin, classification, and valuation principles. Knowledge of duty reliefs such as IPR, RGR, End use, bonded warehouses, first sale etc Experience of implementing and managing AEO. Demonstrated success in optimising global customs positions and leading transformational change projects. Strong understanding of customs regulations in UK, China, US, and other global markets. Excellent stakeholder management and communication skills. Ability to work independently, take initiative, and drive results. Experienced in working across multiple geographies/jurisdictions and demonstrated effective inter-cultural communication. Experience in managing, building and developing high-performing teams. Comfortable working in a hybrid environment, with regular presence at the Coventry - Whitley site. Desirable Knowledge, Skills and Experience Degree in International Trade, Supply Chain, Law, or related field. Professional customs certifications. Automotive industry experience Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Self-motivated, with a high degree of drive and ownership, with a strong delivery ethic. Exemplary communication skills, must be articulate and able to explain complex issues in plain language, simply, to a wide range of stakeholders. Must have excellent written, presentation and verbal skills with fluent English (written and verbal). Accomplished stakeholder manager, confident and adept at engaging with a wide range of stakeholders, from Board members to early career colleagues. An individual, who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver plans in a complex, demanding environment. Resilient and enthusiastic, who responds constructively to new ideas and inputs. An effective team player, who coaches and supports team members. Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential. Find out what to expect at each stage of the process along with some hints and tips. Find out more about working here in our JLR Life Blog: We look after our employees by offering a host of benefits and investing in their talent through award-winning training
Feb 10, 2026
Full time
Select how often (in days) to receive an alert: Create Alert At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands - Range Rover, Defender, Discovery and Jaguar - we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator. WHAT TO EXPECT This is a great opportunity to join the JLR tax team during a very exciting time. We are seeking an experienced and strategic Global Head of Customs to lead and optimise our global customs operations. The ideal candidate will bring deep expertise in origin, classification, and valuation, with a strong track record of driving change and delivering value across international markets, particularly the UK, China, and the US, while also possessing experience across other global territories. This role requires a proactive, self-driven leader who can develop and inspire a high-performing team, lead complex transformation projects, and ensure compliance while identifying opportunities for customs optimisation across the supply chain. THE ROLE Key Responsibilities Develop and execute a global customs strategy aligned with business goals. Define global import/export policies, standards and guidelines based on best practices for international movement of goods. Anticipate, action and respond to international trade developments impacting JLR's business, particularly where they are likely to increase JLR's annual duty and trade tariff exposure. Provide expert guidance on customs matters in key markets (UK, China, US) and other global territories. Represent the company in customs-related matters with external stakeholders and authorities, including HMRC, SMMT, ACEA etc. Oversee global customs compliance, ensuring adherence to all relevant regulations, and support with escalations in local markets where needed. Manage and improve processes related to origin determination, tariff classification, and customs valuation. Identify and implement duty mitigation strategies, including FTAs, customs regimes, and special programs. Build, lead, and mentor a global customs team. Define measurable performance targets for central and regional trade teams and effectively lead central and regional trade teams towards set goals. Foster a culture of continuous improvement, accountability, and innovation. Engage cross-functionally and work closely with supply chain, legal, finance, and commercial teams to align customs strategy with broader business objectives. Support product launches and new market entries from a customs perspective. Key Interactions Internal Procurement Transformation & Performance External Global Tax Authorities WHAT YOU'LL NEED Essential Knowledge, Skills and Experience Proven experience in a senior customs leadership role, ideally within the automotive sector. Strong business acumen and commercial awareness, and ability to make decisions factoring in a wide range of potential impacts outside of the direct customs & trade implications. Deep knowledge of origin, classification, and valuation principles. Knowledge of duty reliefs such as IPR, RGR, End use, bonded warehouses, first sale etc Experience of implementing and managing AEO. Demonstrated success in optimising global customs positions and leading transformational change projects. Strong understanding of customs regulations in UK, China, US, and other global markets. Excellent stakeholder management and communication skills. Ability to work independently, take initiative, and drive results. Experienced in working across multiple geographies/jurisdictions and demonstrated effective inter-cultural communication. Experience in managing, building and developing high-performing teams. Comfortable working in a hybrid environment, with regular presence at the Coventry - Whitley site. Desirable Knowledge, Skills and Experience Degree in International Trade, Supply Chain, Law, or related field. Professional customs certifications. Automotive industry experience Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Self-motivated, with a high degree of drive and ownership, with a strong delivery ethic. Exemplary communication skills, must be articulate and able to explain complex issues in plain language, simply, to a wide range of stakeholders. Must have excellent written, presentation and verbal skills with fluent English (written and verbal). Accomplished stakeholder manager, confident and adept at engaging with a wide range of stakeholders, from Board members to early career colleagues. An individual, who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver plans in a complex, demanding environment. Resilient and enthusiastic, who responds constructively to new ideas and inputs. An effective team player, who coaches and supports team members. Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential. Find out what to expect at each stage of the process along with some hints and tips. Find out more about working here in our JLR Life Blog: We look after our employees by offering a host of benefits and investing in their talent through award-winning training
Job Title: Regional Head of Production Services for Trade Processing and Risk Job Code: 11946 Country: GB City: London Skill Category: IT\Technology Job Title: Regional Head of Production Services for Trade Processing and Risk Corporate Title: Vice President Department: Wholesale Production Services - Technology Location: London (Hybrid) Company Overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Role Overview Lead a critical regional team ensuring operational excellence for Nomura's Fixed Income and FX trading operations across Trade Processing and FO Risk and P&L in EMEA. Drive technological innovation while managing complex production environments supporting critical trading applications. Shape the future of our production services through strategic leadership and hands on technical expertise. You will be responsible for the management and development of a high performing team in our London location while providing regional leadership and oversight, governance, and the execution of running the bank for the Fixed Income (Rates, Credit, Securitized Products) and Foreign Exchange businesses using your technical and business knowledge in this challenging and fast pace environment. This is a senior technical hands on leadership position responsible for ensuring stability in the very liquid environment of business driven, technical, and regulatory changes across many applications within the function. The ideal candidate will have a forward thinking, strategic attitude with the ability to proactively identify trends, resolve issues and drive continuous improvement through innovative technologies. You will be responsible for the development and nurturing of our next generation of talent as well as the continuous upskilling of an experienced team to keep up with our ever evolving technology. Skills, experience, qualifications and knowledge required Core Experience & Leadership Proven experience within a Production Support role at major investment bank(s) Proven leadership and team management skills (with multiple concurrent resources) Demonstrated ability to attract, retain, and promote talent within the team Experience in the role of coach/mentor to junior members of the Production Services team to cultivate junior talent Proven ability to measure and increase performance using various metrics Financial Markets & Business Knowledge Working knowledge of Fixed Income and FX products Thorough understanding of the trade lifecycle Understanding and experience with trade valuation, PnL, and risk Stakeholder Management & Communication Experience facing off to senior IT management and business stakeholders across Trading, Sales, Middle Office, and Compliance with the ability to deliver updates accurately and deliberately for the intended audience Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure and other functional groups globally Systems & Infrastructure Management Experience supporting large enterprise applications Strong proficiency in various technologies including Linux, databases, middleware, and networks enabling the candidate to provide strong hands on troubleshooting and incident management capabilities during outages Operating systems knowledge (Windows, Unix, Linux) Good working knowledge of databases and writing SQL queries Incident & Problem Management Experience with Service Now or similar platforms for Incident, Change, Request, and Problem Management This role will be the point of escalation for the clients, and as such the ideal candidate must have proven experience in managing IT incidents and problem management processes for large complex systems Take ownership of issues and see through to completion as well as diligently managing end to end Change/Release processes across the regional Fixed Income systems Development & Automation Experience with modern software development practices including agile methodologies Understanding of Agile practices and principles Scripting skills (e.g. Shell Scripting, Python, Perl) Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc. Emerging Technologies & Innovation Working knowledge of cloud technologies (AWS, Azure or similar) Knowledge and experience in AI, ML, and other automated solutions Lead digital transformation initiatives within the production services function Governance & Risk Management Strong working knowledge of the ITIL framework Experience working with Audit and Operational Risk Take ownership of all areas of IT Governance: Audit, Operational Risk and BCP requirements Competencies Leadership & Influence Ability to influence our stakeholders at all levels of the organization Ability to face off to senior business stakeholders Communication & Relationship Building Excellent communication skills both oral and written Good team-work skills both locally and globally Problem Solving & Analysis Strong analytical and problem solving skills Crisis management and decision making under pressure Operational Excellence Must be able to multi task and prioritize effectively Ability to manage stressful situations with demanding clients Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Feb 10, 2026
Full time
Job Title: Regional Head of Production Services for Trade Processing and Risk Job Code: 11946 Country: GB City: London Skill Category: IT\Technology Job Title: Regional Head of Production Services for Trade Processing and Risk Corporate Title: Vice President Department: Wholesale Production Services - Technology Location: London (Hybrid) Company Overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Role Overview Lead a critical regional team ensuring operational excellence for Nomura's Fixed Income and FX trading operations across Trade Processing and FO Risk and P&L in EMEA. Drive technological innovation while managing complex production environments supporting critical trading applications. Shape the future of our production services through strategic leadership and hands on technical expertise. You will be responsible for the management and development of a high performing team in our London location while providing regional leadership and oversight, governance, and the execution of running the bank for the Fixed Income (Rates, Credit, Securitized Products) and Foreign Exchange businesses using your technical and business knowledge in this challenging and fast pace environment. This is a senior technical hands on leadership position responsible for ensuring stability in the very liquid environment of business driven, technical, and regulatory changes across many applications within the function. The ideal candidate will have a forward thinking, strategic attitude with the ability to proactively identify trends, resolve issues and drive continuous improvement through innovative technologies. You will be responsible for the development and nurturing of our next generation of talent as well as the continuous upskilling of an experienced team to keep up with our ever evolving technology. Skills, experience, qualifications and knowledge required Core Experience & Leadership Proven experience within a Production Support role at major investment bank(s) Proven leadership and team management skills (with multiple concurrent resources) Demonstrated ability to attract, retain, and promote talent within the team Experience in the role of coach/mentor to junior members of the Production Services team to cultivate junior talent Proven ability to measure and increase performance using various metrics Financial Markets & Business Knowledge Working knowledge of Fixed Income and FX products Thorough understanding of the trade lifecycle Understanding and experience with trade valuation, PnL, and risk Stakeholder Management & Communication Experience facing off to senior IT management and business stakeholders across Trading, Sales, Middle Office, and Compliance with the ability to deliver updates accurately and deliberately for the intended audience Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure and other functional groups globally Systems & Infrastructure Management Experience supporting large enterprise applications Strong proficiency in various technologies including Linux, databases, middleware, and networks enabling the candidate to provide strong hands on troubleshooting and incident management capabilities during outages Operating systems knowledge (Windows, Unix, Linux) Good working knowledge of databases and writing SQL queries Incident & Problem Management Experience with Service Now or similar platforms for Incident, Change, Request, and Problem Management This role will be the point of escalation for the clients, and as such the ideal candidate must have proven experience in managing IT incidents and problem management processes for large complex systems Take ownership of issues and see through to completion as well as diligently managing end to end Change/Release processes across the regional Fixed Income systems Development & Automation Experience with modern software development practices including agile methodologies Understanding of Agile practices and principles Scripting skills (e.g. Shell Scripting, Python, Perl) Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc. Emerging Technologies & Innovation Working knowledge of cloud technologies (AWS, Azure or similar) Knowledge and experience in AI, ML, and other automated solutions Lead digital transformation initiatives within the production services function Governance & Risk Management Strong working knowledge of the ITIL framework Experience working with Audit and Operational Risk Take ownership of all areas of IT Governance: Audit, Operational Risk and BCP requirements Competencies Leadership & Influence Ability to influence our stakeholders at all levels of the organization Ability to face off to senior business stakeholders Communication & Relationship Building Excellent communication skills both oral and written Good team-work skills both locally and globally Problem Solving & Analysis Strong analytical and problem solving skills Crisis management and decision making under pressure Operational Excellence Must be able to multi task and prioritize effectively Ability to manage stressful situations with demanding clients Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Monitor all best & worst selling lines on a weekly basis Work within the WSSI for re-forecasting & updating actualised sales Client Details A Fantastic opportunity for an Senior Assistant Merchandiser to join a store & ecommerce retailer who sell stylish fashion in the Manchester area. As a business they have been trading for over 30 years, selling through a number of channels including, stores, outlets, concession and ecommerce. They benefit from their head office close to public transport. Description Monitor all best & worst selling lines on a weekly basis Work within the WSSI for re-forecasting & updating actualised sales Directly report into the Merchandiser to assist in trading and planning. Monitor and arrange Store to store transfers to maximise on sales opportunities Generating list of Bestsellers on a weekly basis Administer old and current stock for stores, and propose markdowns Creating and updating Stock Availability report for the Internet and present recommendations for needed actions, Monitoring warehouse activity to make sure appropriate inventory level is maintained Analysing product performance at section level, where expected sales is not achieved Managing stock returns into the business at the end of each season Providing store performance analysis, outlining best and worst performing stores, Uploading price changes into the system Setting up and updating Year to Date report, provide sales information about products Profile A successful Senior Assistant Merchandiser should have: Experience or education in merchandising, retail, or a related field. Strong analytical skills with the ability to interpret data effectively. Proficiency in using Microsoft Excel and other relevant software tools. Excellent attention to detail and organisational skills. The ability to work collaboratively within a team environment. A proactive approach to problem-solving and meeting deadlines. Job Offer A competitive salary of approximately 28000 to 30,000 per annum. Permanent position with opportunities for career growth. Discount on company products. Convenient location in Bury, close to transport links. A supportive and collaborative work environment in the Fashion industry. If you are enthusiastic about advancing your career as an Assistant Merchandiser in Manchester, we encourage you to apply today Senior Assistant Merchandiser Senior Assistant Merchandiser
Feb 09, 2026
Full time
Monitor all best & worst selling lines on a weekly basis Work within the WSSI for re-forecasting & updating actualised sales Client Details A Fantastic opportunity for an Senior Assistant Merchandiser to join a store & ecommerce retailer who sell stylish fashion in the Manchester area. As a business they have been trading for over 30 years, selling through a number of channels including, stores, outlets, concession and ecommerce. They benefit from their head office close to public transport. Description Monitor all best & worst selling lines on a weekly basis Work within the WSSI for re-forecasting & updating actualised sales Directly report into the Merchandiser to assist in trading and planning. Monitor and arrange Store to store transfers to maximise on sales opportunities Generating list of Bestsellers on a weekly basis Administer old and current stock for stores, and propose markdowns Creating and updating Stock Availability report for the Internet and present recommendations for needed actions, Monitoring warehouse activity to make sure appropriate inventory level is maintained Analysing product performance at section level, where expected sales is not achieved Managing stock returns into the business at the end of each season Providing store performance analysis, outlining best and worst performing stores, Uploading price changes into the system Setting up and updating Year to Date report, provide sales information about products Profile A successful Senior Assistant Merchandiser should have: Experience or education in merchandising, retail, or a related field. Strong analytical skills with the ability to interpret data effectively. Proficiency in using Microsoft Excel and other relevant software tools. Excellent attention to detail and organisational skills. The ability to work collaboratively within a team environment. A proactive approach to problem-solving and meeting deadlines. Job Offer A competitive salary of approximately 28000 to 30,000 per annum. Permanent position with opportunities for career growth. Discount on company products. Convenient location in Bury, close to transport links. A supportive and collaborative work environment in the Fashion industry. If you are enthusiastic about advancing your career as an Assistant Merchandiser in Manchester, we encourage you to apply today Senior Assistant Merchandiser Senior Assistant Merchandiser
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Junior Buyer Leeds 32,000 - 35,000 Hybrid Working Homewear Division Benefits: 28 days' annual leave plus 8 bank holidays Hybrid working: 2-3 days based at HQ and 2-3 days working from home Flexible working hours Competitive bonus scheme As part of the dynamic head office team, you'll play a hands-on role in creating commercially successful ranges, and spotting opportunities to push the brand forward. Working side by side with a seasoned Senior Buyer, you'll gain exposure across the full buying cycle, with the autonomy to own your own range and the support to take your career to the next level. Buying, Range & Product Strategy Lead strategic range building across multi-product categories, ensuring a strong balance of innovation, commerciality, and customer relevance. Develop branded ranges in line with customer demand, margin targets, and profitability. Identify gaps and develop new product opportunities, driving agility and sales-focused decision-making. Build clear pricing and product strategies informed by insight, performance, and market trends. Maintain strong market and competitor awareness to ensure ranges remain competitive and relevant. Trading & Commercial Performance Analyse daily sales and trading data to identify bestsellers, slow movers, and opportunities, reacting quickly to maximise profit. Review in-season trading performance and report insights and actions to the Head of Buying. Ensure profit and service are maximised while minimising overstocks. Deputise for the Buyer in their absence, maintaining overall knowledge of departmental performance. Create and present seasonal strategy packs and "lessons learnt" to inform future decisions. Planning & Critical Path Partner with Merchandising to plan buys, manage Open to Buy (OTB), and deliver seasonal budgets that protect margin and cash sales. Agree sales targets, range plans, stock flow, margins, and pricing to ensure the right stock is delivered at the right time. Develop and manage critical paths in collaboration with Merchandising, Design, and QA, ensuring all key milestones are met. Oversee product launches and trading actions through effective critical path management. Supplier & Quality Management Manage and develop supplier relationships while onboarding new partners to support sourcing strategy and flexibility. Ensure all products meet quality, legal, and safety standards, with orders placed on time and within agreed critical paths. Represent the department in supplier and partner meetings, sharing insights and shaping strategy. BH35205
Feb 09, 2026
Full time
Junior Buyer Leeds 32,000 - 35,000 Hybrid Working Homewear Division Benefits: 28 days' annual leave plus 8 bank holidays Hybrid working: 2-3 days based at HQ and 2-3 days working from home Flexible working hours Competitive bonus scheme As part of the dynamic head office team, you'll play a hands-on role in creating commercially successful ranges, and spotting opportunities to push the brand forward. Working side by side with a seasoned Senior Buyer, you'll gain exposure across the full buying cycle, with the autonomy to own your own range and the support to take your career to the next level. Buying, Range & Product Strategy Lead strategic range building across multi-product categories, ensuring a strong balance of innovation, commerciality, and customer relevance. Develop branded ranges in line with customer demand, margin targets, and profitability. Identify gaps and develop new product opportunities, driving agility and sales-focused decision-making. Build clear pricing and product strategies informed by insight, performance, and market trends. Maintain strong market and competitor awareness to ensure ranges remain competitive and relevant. Trading & Commercial Performance Analyse daily sales and trading data to identify bestsellers, slow movers, and opportunities, reacting quickly to maximise profit. Review in-season trading performance and report insights and actions to the Head of Buying. Ensure profit and service are maximised while minimising overstocks. Deputise for the Buyer in their absence, maintaining overall knowledge of departmental performance. Create and present seasonal strategy packs and "lessons learnt" to inform future decisions. Planning & Critical Path Partner with Merchandising to plan buys, manage Open to Buy (OTB), and deliver seasonal budgets that protect margin and cash sales. Agree sales targets, range plans, stock flow, margins, and pricing to ensure the right stock is delivered at the right time. Develop and manage critical paths in collaboration with Merchandising, Design, and QA, ensuring all key milestones are met. Oversee product launches and trading actions through effective critical path management. Supplier & Quality Management Manage and develop supplier relationships while onboarding new partners to support sourcing strategy and flexibility. Ensure all products meet quality, legal, and safety standards, with orders placed on time and within agreed critical paths. Represent the department in supplier and partner meetings, sharing insights and shaping strategy. BH35205
Project & Programme Administrator Location: Gateshead Office-based Contract: Permanent Full-Time (Monday - Friday) Salary: 28,500 per annum (DOE) Start: ASAP / Immediate Summary Join our client, a thriving engineering organisation, as a Project & Programme Administrator ! You'll play a pivotal role in supporting diverse programmes and projects, working closely with Project Managers, Operations teams, and clients. If you're proactive, organised, and ready to make an impact, this is the role for you. Perks & Benefits Monday to Friday, 8:00 AM - 5:00 PM Full office-based role Includes a 30-minute unpaid lunch and two 15-minute unpaid breaks Free onsite parking 24 days annual leave + birthday off + public holidays Long service benefits, including pension contribution matching and extra annual leave Enhanced maternity and paternity pay Corporate rate private healthcare plan The Role As a Project & Programme Administrator, you will be at the heart of project coordination, ensuring programmes are accurately planned, resourced, and documented. Your input will be key in helping projects run smoothly, efficiently, and to schedule. Key Responsibilities Keep project schedules and key dates up to date and record weekly meeting notes. Capture weekly progress updates, lessons learned, and any planning changes. Maintain project trackers, Gantt charts, and client documentation. Manage weekly Change Requests (CRs) to ensure everything is accurate and complete. Plan weekly and longer-term labour requirements for all programmes. Communicate upcoming labour needs clearly to the teams. Keep track of where Operations and VMO2 teams are working. Take part in internal planning meetings to make sure resources are aligned. Lead client progress calls and provide structured programme updates. Keep track of project issues and feed them into client reporting. Send Practical Completion (PC) emails and handover documentation. Make sure all stakeholders are informed and aligned throughout the project. Upload and check CDM documentation and carry out regular compliance checks. Ensure EVision is set up correctly for each project. Record and manage received Purchase Orders (POs). Process Sales Order Confirmations. Attend resource and labour meetings to make sure delivery aligns with the programme. About You Previous experience as a Project Administrator, Programme Administrator, or in a similar coordination role Strong organisational and planning skills Confident communicator, comfortable liaising with internal teams and clients High attention to detail with excellent documentation skills Proficient in MS Office (Excel, Word, Outlook) and project tracking systems Please apply today!Please note that we are unable to provide individual feedback at this stage. If you are shortlisted, you will be contacted directly. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 09, 2026
Full time
Project & Programme Administrator Location: Gateshead Office-based Contract: Permanent Full-Time (Monday - Friday) Salary: 28,500 per annum (DOE) Start: ASAP / Immediate Summary Join our client, a thriving engineering organisation, as a Project & Programme Administrator ! You'll play a pivotal role in supporting diverse programmes and projects, working closely with Project Managers, Operations teams, and clients. If you're proactive, organised, and ready to make an impact, this is the role for you. Perks & Benefits Monday to Friday, 8:00 AM - 5:00 PM Full office-based role Includes a 30-minute unpaid lunch and two 15-minute unpaid breaks Free onsite parking 24 days annual leave + birthday off + public holidays Long service benefits, including pension contribution matching and extra annual leave Enhanced maternity and paternity pay Corporate rate private healthcare plan The Role As a Project & Programme Administrator, you will be at the heart of project coordination, ensuring programmes are accurately planned, resourced, and documented. Your input will be key in helping projects run smoothly, efficiently, and to schedule. Key Responsibilities Keep project schedules and key dates up to date and record weekly meeting notes. Capture weekly progress updates, lessons learned, and any planning changes. Maintain project trackers, Gantt charts, and client documentation. Manage weekly Change Requests (CRs) to ensure everything is accurate and complete. Plan weekly and longer-term labour requirements for all programmes. Communicate upcoming labour needs clearly to the teams. Keep track of where Operations and VMO2 teams are working. Take part in internal planning meetings to make sure resources are aligned. Lead client progress calls and provide structured programme updates. Keep track of project issues and feed them into client reporting. Send Practical Completion (PC) emails and handover documentation. Make sure all stakeholders are informed and aligned throughout the project. Upload and check CDM documentation and carry out regular compliance checks. Ensure EVision is set up correctly for each project. Record and manage received Purchase Orders (POs). Process Sales Order Confirmations. Attend resource and labour meetings to make sure delivery aligns with the programme. About You Previous experience as a Project Administrator, Programme Administrator, or in a similar coordination role Strong organisational and planning skills Confident communicator, comfortable liaising with internal teams and clients High attention to detail with excellent documentation skills Proficient in MS Office (Excel, Word, Outlook) and project tracking systems Please apply today!Please note that we are unable to provide individual feedback at this stage. If you are shortlisted, you will be contacted directly. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Marketing Executive The Property Institute Location: Wimbledon, London (Hybrid) Hours: Full-time, 35 hours per week Contract: Permanent Salary: Competitive, based on experience Welcome to The Property Institute The Voice of UK Residential Property Management The Property Institute (TPI) is the professional body for residential property managers across England, Scotland, and Wales. Our core mission is to facilitate safer, better-managed residential communities by raising standards and supporting those who manage people s homes. We actively support our members to improve building management through professional development, guidance, and qualifications ensuring homes are managed competently, safely, and ethically. Formed in 2022 by the merger of the Association of Residential Managing Agents (ARMA) and the Institute of Residential Property Management (IRPM) and joined by the Property Managers' Association Scotland Limited (PMAS) in March 2025, TPI brings together over a century of combined experience. Since the launch of our new brand 18 months ago, TPI has rapidly grown in profile and impact. Today, we stand as the trusted and credible voice of the UK residential property management profession committed to advancing standards, supporting our members, and making a meaningful difference to clients, residents, and the wider sector. Who We re Looking For We re seeking a dynamic, enthusiastic, and proactive Marketing Executive to join our high-performing, creative marketing and communications team. This is a varied and hands-on role offering excellent exposure to integrated marketing activities. You'll work closely with the Head of Marketing, the Senior Marketing Executive, and the Web and Digital Officer to support: Our qualifications and training teams by promoting courses, exams, and webinars Our policy team by distributing important regulatory updates, announcements, newsflashes, and promoting initiatives like our Policy Hour webinars Our events programme, working in partnership with the Events Team to lead the marketing for conferences, seminars, and awards ceremonies. You ll help drive ticket sales through targeted campaigns, produce engaging marketing materials, and deliver impactful social media coverage to ensure strong visibility and attendance The marketing team plays a central role in delivering TPI s busy and varied events calendar, which includes everything from high-profile conferences with 850+ attendees to awards evenings welcoming over 650 guests. It s a fast-paced, collaborative, and rewarding environment no two days are ever the same! Is This the Role for YOU? Do you have the following experience and qualities: A minimum of 3 years consecutive experience in a marketing role Wordsmith with flair outstanding copywriting, editorial, and proofreading skills with a sharp eye for detail. You ll be confident crafting compelling marketing emails, campaign straplines, event captions, promotional copy, and punchy social content. You understand how to tailor tone and messaging for different audiences and event types, while maintaining brand tone of voice and consistency throughout Creativity and design skills using Canva (interest in learning tools like After Effects is a bonus) Experience with Dotdigital (or similar email marketing platforms), including integrating Canva designs Understanding of brand identity and experience briefing designers and printers Familiarity with content management systems (CMS), particularly Umbraco Experience using Microsoft Dynamics 365 and tools like SurveyMonkey Knowledge of Google Analytics 4 (GA4) and Google Search Console Ability to plan, run, and track multiple campaigns under pressure A 2:1 degree in marketing or a related field and GCSE English A C ( or equivalent) Why Join Us This is a full-time, permanent role (35 hours per week) with a hybrid working model, typically involving 1 2 days per week in our Wimbledon, London office. We offer a competitive salary based on experience, a friendly and supportive environment, and a comprehensive benefits package, including: A generous pension scheme 25 days of annual leave plus bank holidays Your birthday off Option to buy additional holiday days Professional development support and training opportunities Access to wellbeing initiatives and an Employee Assistance Programme (EAP) A collaborative team culture where your ideas, growth, and wellbeing are genuinely valued Are You our Next Marketing Star? Ready to grow your marketing career in a purpose-driven organisation? Join us and gain hands-on experience across digital and offline channels while helping to shape the future of residential property management. Think this sounds like you and want to grow with us? Apply now and be part of a team that's making a real difference. Available to start immediately or at short notice? Even better!
Feb 09, 2026
Full time
Marketing Executive The Property Institute Location: Wimbledon, London (Hybrid) Hours: Full-time, 35 hours per week Contract: Permanent Salary: Competitive, based on experience Welcome to The Property Institute The Voice of UK Residential Property Management The Property Institute (TPI) is the professional body for residential property managers across England, Scotland, and Wales. Our core mission is to facilitate safer, better-managed residential communities by raising standards and supporting those who manage people s homes. We actively support our members to improve building management through professional development, guidance, and qualifications ensuring homes are managed competently, safely, and ethically. Formed in 2022 by the merger of the Association of Residential Managing Agents (ARMA) and the Institute of Residential Property Management (IRPM) and joined by the Property Managers' Association Scotland Limited (PMAS) in March 2025, TPI brings together over a century of combined experience. Since the launch of our new brand 18 months ago, TPI has rapidly grown in profile and impact. Today, we stand as the trusted and credible voice of the UK residential property management profession committed to advancing standards, supporting our members, and making a meaningful difference to clients, residents, and the wider sector. Who We re Looking For We re seeking a dynamic, enthusiastic, and proactive Marketing Executive to join our high-performing, creative marketing and communications team. This is a varied and hands-on role offering excellent exposure to integrated marketing activities. You'll work closely with the Head of Marketing, the Senior Marketing Executive, and the Web and Digital Officer to support: Our qualifications and training teams by promoting courses, exams, and webinars Our policy team by distributing important regulatory updates, announcements, newsflashes, and promoting initiatives like our Policy Hour webinars Our events programme, working in partnership with the Events Team to lead the marketing for conferences, seminars, and awards ceremonies. You ll help drive ticket sales through targeted campaigns, produce engaging marketing materials, and deliver impactful social media coverage to ensure strong visibility and attendance The marketing team plays a central role in delivering TPI s busy and varied events calendar, which includes everything from high-profile conferences with 850+ attendees to awards evenings welcoming over 650 guests. It s a fast-paced, collaborative, and rewarding environment no two days are ever the same! Is This the Role for YOU? Do you have the following experience and qualities: A minimum of 3 years consecutive experience in a marketing role Wordsmith with flair outstanding copywriting, editorial, and proofreading skills with a sharp eye for detail. You ll be confident crafting compelling marketing emails, campaign straplines, event captions, promotional copy, and punchy social content. You understand how to tailor tone and messaging for different audiences and event types, while maintaining brand tone of voice and consistency throughout Creativity and design skills using Canva (interest in learning tools like After Effects is a bonus) Experience with Dotdigital (or similar email marketing platforms), including integrating Canva designs Understanding of brand identity and experience briefing designers and printers Familiarity with content management systems (CMS), particularly Umbraco Experience using Microsoft Dynamics 365 and tools like SurveyMonkey Knowledge of Google Analytics 4 (GA4) and Google Search Console Ability to plan, run, and track multiple campaigns under pressure A 2:1 degree in marketing or a related field and GCSE English A C ( or equivalent) Why Join Us This is a full-time, permanent role (35 hours per week) with a hybrid working model, typically involving 1 2 days per week in our Wimbledon, London office. We offer a competitive salary based on experience, a friendly and supportive environment, and a comprehensive benefits package, including: A generous pension scheme 25 days of annual leave plus bank holidays Your birthday off Option to buy additional holiday days Professional development support and training opportunities Access to wellbeing initiatives and an Employee Assistance Programme (EAP) A collaborative team culture where your ideas, growth, and wellbeing are genuinely valued Are You our Next Marketing Star? Ready to grow your marketing career in a purpose-driven organisation? Join us and gain hands-on experience across digital and offline channels while helping to shape the future of residential property management. Think this sounds like you and want to grow with us? Apply now and be part of a team that's making a real difference. Available to start immediately or at short notice? Even better!
Are you an experienced affordable housing development professional looking for your next challenge? bpha is seeking a dynamic and skilled Head of Development Delivery to lead our delivery and aftercare teams. In this pivotal role, you'll ensure the successful delivery of our ambitious new homes programme on time, on budget, and to the highest standards of quality and customer care click apply for full job details
Feb 09, 2026
Full time
Are you an experienced affordable housing development professional looking for your next challenge? bpha is seeking a dynamic and skilled Head of Development Delivery to lead our delivery and aftercare teams. In this pivotal role, you'll ensure the successful delivery of our ambitious new homes programme on time, on budget, and to the highest standards of quality and customer care click apply for full job details
A global fashion retailer in East London seeks a Head of Merchandising to lead the implementation of a new Buying and Merchandising planning tool. This pivotal role will drive innovation, requiring strong leadership in merchandising planning and technology implementation. The ideal candidate will have proven experience in a complex retail environment and will champion data-driven decision-making and continuous improvement across teams. Benefits include a generous wardrobe allowance, employee discounts, and hybrid working conditions.
Feb 09, 2026
Full time
A global fashion retailer in East London seeks a Head of Merchandising to lead the implementation of a new Buying and Merchandising planning tool. This pivotal role will drive innovation, requiring strong leadership in merchandising planning and technology implementation. The ideal candidate will have proven experience in a complex retail environment and will champion data-driven decision-making and continuous improvement across teams. Benefits include a generous wardrobe allowance, employee discounts, and hybrid working conditions.
Success Manager (Mid-Market/Commercial) page is loaded Customer Success Manager (Mid-Market/Commercial)locations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101307Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success Manager role, you will be managing a portfolio of customers in our UK&I Commercial segment. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a bi-annual quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a large portfolio existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Mid-Market and Commercial Manager of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.Operate at scale, leveraging a one to many approach through the use of Gainsight and Salesforce.Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. What experience do I need: Experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Feb 09, 2026
Full time
Success Manager (Mid-Market/Commercial) page is loaded Customer Success Manager (Mid-Market/Commercial)locations: London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101307Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : In the Customer Success Manager role, you will be managing a portfolio of customers in our UK&I Commercial segment. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a bi-annual quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. This role is hybrid with minimum 3 days a week in our London office. What will I be doing: As a Customer Success Manager, you will manage a large portfolio existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Mid-Market and Commercial Manager of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.Operate at scale, leveraging a one to many approach through the use of Gainsight and Salesforce.Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. What experience do I need: Experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
The Senior Demand Planner will play a pivotal role in scaling the company's global footprint. You will be instrumental in building and managing the end-to-end S&OP process, ensuring seamless integration between demand forecasting, inventory strategies, and supply chain operations to support international expansion. Client Details The company is a market leader, recognized for innovation, quality, and reliability. With ambitious plans to expand into global consumer electronics markets, they seek a strategic, hands-on specialist to lead demand planning, inventory management, and supply chain optimization as they scale their UK & EU5 Amazon marketplace operations and international presence. Description Work with the Head of Supply Chain to develop and implement inventory planning strategies to optimize stock levels and reduce excess inventory. Drive robust demand forecasting processes to ensure accurate predictions of customer needs, reducing shortages and excess stock. Lead the analysis of historical data, market trends, and business intelligence to improve forecasting accuracy. Implement advanced forecasting models, including statistical analysis to refine demand predictions. Establish and manage an S&OP process, ensuring alignment between sales, operations, and financial planning. Facilitate cross-functional collaboration between sales, marketing, finance, production, and supply chain teams to enhance forecasting accuracy. Monitor key performance indicators (KPIs) related to forecast accuracy, inventory turnover, and supply chain efficiency. Identify risks associated with demand variability and develop mitigation strategies to enhance responsiveness. Implement tools and best practices to enhance cross-border supply chain scalability. Ensure compliance with industry regulations and company policies regarding inventory control and forecasting. Profile A successful Senior Demand Planner should have: Proven experience in demand planning. Proficiency in demand planning tools and software, high level of proficiency in Excel required. Attention to detail and a proactive approach to problem-solving. Strong analytical skills with expertise in forecasting tools, statistical modelling, and inventory management systems. Excellent communication, problem-solving, and strategic thinking skills. Job Offer Competitive salary ranging from 40,000 to 60,000. Permanent position with growth opportunities. A supportive and inclusive company culture. Opportunities to work on innovative projects. Comprehensive benefits package. If you are passionate about demand planning and want to make a significant impact in your next role, we encourage you to apply for this exciting opportunity.
Feb 09, 2026
Full time
The Senior Demand Planner will play a pivotal role in scaling the company's global footprint. You will be instrumental in building and managing the end-to-end S&OP process, ensuring seamless integration between demand forecasting, inventory strategies, and supply chain operations to support international expansion. Client Details The company is a market leader, recognized for innovation, quality, and reliability. With ambitious plans to expand into global consumer electronics markets, they seek a strategic, hands-on specialist to lead demand planning, inventory management, and supply chain optimization as they scale their UK & EU5 Amazon marketplace operations and international presence. Description Work with the Head of Supply Chain to develop and implement inventory planning strategies to optimize stock levels and reduce excess inventory. Drive robust demand forecasting processes to ensure accurate predictions of customer needs, reducing shortages and excess stock. Lead the analysis of historical data, market trends, and business intelligence to improve forecasting accuracy. Implement advanced forecasting models, including statistical analysis to refine demand predictions. Establish and manage an S&OP process, ensuring alignment between sales, operations, and financial planning. Facilitate cross-functional collaboration between sales, marketing, finance, production, and supply chain teams to enhance forecasting accuracy. Monitor key performance indicators (KPIs) related to forecast accuracy, inventory turnover, and supply chain efficiency. Identify risks associated with demand variability and develop mitigation strategies to enhance responsiveness. Implement tools and best practices to enhance cross-border supply chain scalability. Ensure compliance with industry regulations and company policies regarding inventory control and forecasting. Profile A successful Senior Demand Planner should have: Proven experience in demand planning. Proficiency in demand planning tools and software, high level of proficiency in Excel required. Attention to detail and a proactive approach to problem-solving. Strong analytical skills with expertise in forecasting tools, statistical modelling, and inventory management systems. Excellent communication, problem-solving, and strategic thinking skills. Job Offer Competitive salary ranging from 40,000 to 60,000. Permanent position with growth opportunities. A supportive and inclusive company culture. Opportunities to work on innovative projects. Comprehensive benefits package. If you are passionate about demand planning and want to make a significant impact in your next role, we encourage you to apply for this exciting opportunity.
Honeycomb is delighted to partner with an established organisation to recruit for a Commercial Account Handler. This role would suit someone who'd like to join an expanding business, and who wants to get rewarded for a job well done, along with receiving a fantastic benefits package. Ideal candidate would have a minimum of three years commercial lines experience, however, good personal lines experience with some commercial lines would also be considered. This would be a hybrid role, with four days in the office, and one day at home once training is completed. The Client Our client is an award winning, independent and family owned business, with their head office based in Belfast City Centre. They have been operating for over 45 years, and through organic growth and acquisitions over the past four years, are keen to recruit new talent into the business. They put their customers and employees at the heart of everything they do and have an excellent reputation on the market as a leader in their field. The Role The role as an Account Handler will sit within the Commercial team. Typical duties will include: Proactively manage valued client and insurer relationships. Negotiating, placing, and reporting to clients at renewal mid-term and new business stages. Ensuring adequacy and appropriateness of cover. Managing personal workloads and meeting deadlines. Keeping accurate client records and files at all times, including timely inputting of all client data into our bespoke system. Providing clients with high-quality policy documentation in accordance with FCA regulations. Building good working relationships with internal departments and colleagues Responding to client queries, including changes in cover and risk, in a professional and timely manner Ensuring that Company procedures, excellent client service standards, and compliance regulations are adhered to and maintained. Contributing to the achievement of team and business objectives by generating sales, identifying gaps, up-selling and cross-selling. Desirable Criteria At least three years commercial experience An eagerness to learn, with the desire to build on a career in the insurance industry, and work towards professional qualifications, if not already held Good numeracy, literacy & IT skills High attention to detail Excellent communication and interpersonal skills Package Salary negotiable, depending on skills & experience Occupational Sick Pay Pension contribution Private medical care Discounted Hertility treatments Employee discounts 25 days annual leave, plus stats Opportunity to take examinations, and a pathway to Account Executive level To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Feb 09, 2026
Full time
Honeycomb is delighted to partner with an established organisation to recruit for a Commercial Account Handler. This role would suit someone who'd like to join an expanding business, and who wants to get rewarded for a job well done, along with receiving a fantastic benefits package. Ideal candidate would have a minimum of three years commercial lines experience, however, good personal lines experience with some commercial lines would also be considered. This would be a hybrid role, with four days in the office, and one day at home once training is completed. The Client Our client is an award winning, independent and family owned business, with their head office based in Belfast City Centre. They have been operating for over 45 years, and through organic growth and acquisitions over the past four years, are keen to recruit new talent into the business. They put their customers and employees at the heart of everything they do and have an excellent reputation on the market as a leader in their field. The Role The role as an Account Handler will sit within the Commercial team. Typical duties will include: Proactively manage valued client and insurer relationships. Negotiating, placing, and reporting to clients at renewal mid-term and new business stages. Ensuring adequacy and appropriateness of cover. Managing personal workloads and meeting deadlines. Keeping accurate client records and files at all times, including timely inputting of all client data into our bespoke system. Providing clients with high-quality policy documentation in accordance with FCA regulations. Building good working relationships with internal departments and colleagues Responding to client queries, including changes in cover and risk, in a professional and timely manner Ensuring that Company procedures, excellent client service standards, and compliance regulations are adhered to and maintained. Contributing to the achievement of team and business objectives by generating sales, identifying gaps, up-selling and cross-selling. Desirable Criteria At least three years commercial experience An eagerness to learn, with the desire to build on a career in the insurance industry, and work towards professional qualifications, if not already held Good numeracy, literacy & IT skills High attention to detail Excellent communication and interpersonal skills Package Salary negotiable, depending on skills & experience Occupational Sick Pay Pension contribution Private medical care Discounted Hertility treatments Employee discounts 25 days annual leave, plus stats Opportunity to take examinations, and a pathway to Account Executive level To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Job Title: Senior PAVA Applications Engineer Location: UK - Remote / Hybrid with site travel Salary: £50,000 - £60,000 DOE Working Hours: Monday - Friday, 9:00 AM - 5:00 PM About the Role As a Senior PAVA Applications Engineer, you will provide senior-level technical expertise across audio and life-safety solutions, with a particular focus on Public Address and Voice Alarm (PAVA) systems. Working closely with the Head of Application Support and the Lead Applications Engineer & Solutions Architect, you will support pre-sales, project delivery, and service activities for complex, safety-critical audio systems. This role emphasises compliance, redundancy, resilience, and system-level integrity, ensuring solutions meet regulatory requirements while remaining practical and deliverable. Key Responsibilities Provide specialist pre-sales technical input, feasibility assessments, and early-stage design development Identify technical risks, redundancy requirements, resilience considerations, and compliance implications Contribute to bid-stage system concepts, schematics, and technical narratives Collaborate with senior technical stakeholders to maintain consistency of solution strategy Contribute to detailed design and development of bespoke audio and life-safety systems Support programming, configuration, testing, and commissioning preparation for audio and PAVA systems Produce and review technical documentation including system schematics, signal flow diagrams, rack layouts, and handover documents Provide technical support during commissioning and handover, resolving complex audio and PAVA issues Maintain close collaboration with the Lead Applications Engineer & Solutions Architect to ensure technical consistency Act as a specialist escalation point for in-service audio and PAVA systems Support upgrades, modifications, corrective works, and lifecycle reviews Qualifications & Requirements Minimum of 5 years experience in a technical audio engineering or application support role Proven experience delivering PAVA and life-safety audio systems Strong understanding of EN 54, emergency voice alarm principles, and life-safety compliance Familiarity with related standards and regulations such as BS 5839-8 and ISO 7240 Experience with DSP-based audio systems (e.g. Q-SYS or equivalent) and knowledge of their integration with life-safety systems Ability to interpret and contribute to technical drawings, schematics, and system documentation Valid UK Driving Licence Right to work and remain in the UK ECS / CSCS card desirable Package Salary between £50,000 and £60,000, dependent on experience Life insurance cover (twice annual salary) Medicash private healthcare plan 25 days annual leave plus bank holidays Tailored training and development plans Pension scheme Cycle to Work Scheme Income Protection Scheme SER-IN
Feb 09, 2026
Full time
Job Title: Senior PAVA Applications Engineer Location: UK - Remote / Hybrid with site travel Salary: £50,000 - £60,000 DOE Working Hours: Monday - Friday, 9:00 AM - 5:00 PM About the Role As a Senior PAVA Applications Engineer, you will provide senior-level technical expertise across audio and life-safety solutions, with a particular focus on Public Address and Voice Alarm (PAVA) systems. Working closely with the Head of Application Support and the Lead Applications Engineer & Solutions Architect, you will support pre-sales, project delivery, and service activities for complex, safety-critical audio systems. This role emphasises compliance, redundancy, resilience, and system-level integrity, ensuring solutions meet regulatory requirements while remaining practical and deliverable. Key Responsibilities Provide specialist pre-sales technical input, feasibility assessments, and early-stage design development Identify technical risks, redundancy requirements, resilience considerations, and compliance implications Contribute to bid-stage system concepts, schematics, and technical narratives Collaborate with senior technical stakeholders to maintain consistency of solution strategy Contribute to detailed design and development of bespoke audio and life-safety systems Support programming, configuration, testing, and commissioning preparation for audio and PAVA systems Produce and review technical documentation including system schematics, signal flow diagrams, rack layouts, and handover documents Provide technical support during commissioning and handover, resolving complex audio and PAVA issues Maintain close collaboration with the Lead Applications Engineer & Solutions Architect to ensure technical consistency Act as a specialist escalation point for in-service audio and PAVA systems Support upgrades, modifications, corrective works, and lifecycle reviews Qualifications & Requirements Minimum of 5 years experience in a technical audio engineering or application support role Proven experience delivering PAVA and life-safety audio systems Strong understanding of EN 54, emergency voice alarm principles, and life-safety compliance Familiarity with related standards and regulations such as BS 5839-8 and ISO 7240 Experience with DSP-based audio systems (e.g. Q-SYS or equivalent) and knowledge of their integration with life-safety systems Ability to interpret and contribute to technical drawings, schematics, and system documentation Valid UK Driving Licence Right to work and remain in the UK ECS / CSCS card desirable Package Salary between £50,000 and £60,000, dependent on experience Life insurance cover (twice annual salary) Medicash private healthcare plan 25 days annual leave plus bank holidays Tailored training and development plans Pension scheme Cycle to Work Scheme Income Protection Scheme SER-IN
Do you love turning insight into high-impact marketing campaigns that actually drive growth? I'm supporting a market-leading, multi-award-winning organisation as they look to hire a Partnerships Marketing Lead into their growing Partnerships team. Reporting into the Head of Partnerships, you'll take the lead on targeted lead generation and nurture campaigns, working cross-functionally with sales, content, data and marketing teams. This is a hands-on role with real ownership, where strategy meets execution. What You'll Be Doing Designing and delivering inbound, outreach and nurture campaigns Working closely with sales and partnerships to target key customer profiles Managing end-to-end multi-channel campaigns, from brief to delivery and review Coordinating content across email, webinars, video, landing pages and partner channels Monitoring performance, reporting on leads, and optimising campaigns Supporting sales enablement with strong, up-to-date collateral What They're Looking For 5+ years' experience in lead generation and campaign marketing Strong digital marketing and copywriting skills (email & web) Experience with campaign management tools (e.g. Jira), CRM and analytics (GA4, Excel, Salesforce) Highly organised, detail-driven, and confident working cross-department Creative mindset with solid commercial awareness Interested? Get in touch with me to find out more or apply! 51067CCR INDLON Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 09, 2026
Full time
Do you love turning insight into high-impact marketing campaigns that actually drive growth? I'm supporting a market-leading, multi-award-winning organisation as they look to hire a Partnerships Marketing Lead into their growing Partnerships team. Reporting into the Head of Partnerships, you'll take the lead on targeted lead generation and nurture campaigns, working cross-functionally with sales, content, data and marketing teams. This is a hands-on role with real ownership, where strategy meets execution. What You'll Be Doing Designing and delivering inbound, outreach and nurture campaigns Working closely with sales and partnerships to target key customer profiles Managing end-to-end multi-channel campaigns, from brief to delivery and review Coordinating content across email, webinars, video, landing pages and partner channels Monitoring performance, reporting on leads, and optimising campaigns Supporting sales enablement with strong, up-to-date collateral What They're Looking For 5+ years' experience in lead generation and campaign marketing Strong digital marketing and copywriting skills (email & web) Experience with campaign management tools (e.g. Jira), CRM and analytics (GA4, Excel, Salesforce) Highly organised, detail-driven, and confident working cross-department Creative mindset with solid commercial awareness Interested? Get in touch with me to find out more or apply! 51067CCR INDLON Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Office-based Abertillery About the Role We re looking for an organised and detail-focused Accounts lead to take over from the current head of accounts who is retiring. Must also be willing to help with the general administration of the group companies. This is a varied role combining finance and general administrative responsibilities, ideal for someone with extensive bookeeping or accounting experience who enjoys being involved in day-to-day operations and supporting wider business functions. Partially or fully qualified accounting technician or higher is preferable. Working closely with the Board Directors and wider team, you ll support the financial processes across our group of companies while providing key administrative support to ensure smooth running of the business. Key Responsibilities Maintain accurate financial records and assist with day-to-day bookkeeping tasks. Support the preparation of monthly reports, invoices, and reconciliations. Process purchase orders, supplier invoices, and staff expenses. Handle payment runs and general ledger entries (journals, accruals, prepayments). Manage payroll administration and liaise with external accountants/auditors when required. Conduct credit checks on new customers and review existing credit limits. Support debtor insurance processes. Monitor accounts receivable and proactively chase overdue payments. Maintain aged debt reports and escalate issues when necessary Work with sales and customer service teams to resolve payment disputes. Help monitor customer payments and assist with credit control.
Feb 09, 2026
Full time
Location: Office-based Abertillery About the Role We re looking for an organised and detail-focused Accounts lead to take over from the current head of accounts who is retiring. Must also be willing to help with the general administration of the group companies. This is a varied role combining finance and general administrative responsibilities, ideal for someone with extensive bookeeping or accounting experience who enjoys being involved in day-to-day operations and supporting wider business functions. Partially or fully qualified accounting technician or higher is preferable. Working closely with the Board Directors and wider team, you ll support the financial processes across our group of companies while providing key administrative support to ensure smooth running of the business. Key Responsibilities Maintain accurate financial records and assist with day-to-day bookkeeping tasks. Support the preparation of monthly reports, invoices, and reconciliations. Process purchase orders, supplier invoices, and staff expenses. Handle payment runs and general ledger entries (journals, accruals, prepayments). Manage payroll administration and liaise with external accountants/auditors when required. Conduct credit checks on new customers and review existing credit limits. Support debtor insurance processes. Monitor accounts receivable and proactively chase overdue payments. Maintain aged debt reports and escalate issues when necessary Work with sales and customer service teams to resolve payment disputes. Help monitor customer payments and assist with credit control.
Product Development Manager Location: Worcester Permanent, Full Time Hours: Monday-Friday, 37.5 hours per week Hybrid: 1 day per week working from home/flexible hours Salary: £(phone number removed)K About the Role My client designs and manufactures high-visibility, protective clothing for industries like rail, construction, and infrastructure and is seeking an experienced Product Development Manager (7+ years in Product Development) to lead their product development function across their high-performance protective workwear ranges. This role combines people leadership, technical expertise, and hands-on product ownership, with specific responsibility for our Flame Resistant (FR) and Electric Arc ranges, and potential oversight of the Evolution range, which represents Pulsar's most highly specified and feature-led products. You will manage and support a team of Product Developers, ensuring products are developed to the highest standards of performance, compliance, quality, and commercial viability, while maintaining robust critical paths and on-time delivery. Key Responsibilities Product Development Leadership Lead, mentor, and manage a team of Product Developers, overseeing day-to-day workload, priorities, and performance. Ensure Product Developers are effectively delivering their responsibilities across product research, development, testing, certification, and bulk production. Supporting Head of PECS in best practice standards for product development processes, documentation, and technical accuracy. Support the professional development of the Product Development team through coaching, feedback, and knowledge sharing. Range Ownership & Technical Expertise Take direct ownership of Pulsar's FR and Electric Arc product ranges, acting as the technical authority throughout development and production. Oversee the Evolution range, ensuring highly specified, feature-rich products meet performance, compliance, and commercial requirements. Ensure all products are fit for purpose, meet relevant industry standards, and align with brand positioning and customer expectations. Lead technical decision-making for complex products, materials, constructions, and performance requirements. Product Research & Innovation Drive innovation across assigned ranges through market research, competitor analysis, and exploration of new materials, technologies, and garment features. Work closely with fabric mills and suppliers to source and develop materials that improve performance, durability, sustainability, and cost efficiency. Oversee fabric treatments and advanced garment technologies where required. Ensure cost prices are reviewed and managed to achieve margin targets across all ranges. Identify and mitigate technical risks early in the development process, ensuring compliance and on-time delivery. Critical Path & Delivery Management Manage the product critical paths across all ranges, ensuring Product Developers maintain agreed timelines. Monitor progress across sampling, testing, certification, and production, proactively addressing risks, delays, and bottlenecks. Provide accurate weekly updates to the Head PECS on development status, risks, and mitigation plans. Implement changing prioritises as required by the Head of PECS. Ensure cross-functional alignment with Operations, Sales, and Marketing to support successful product launches. Product Documentation & Specification Oversee the creation and accuracy of all product documentation, including BOMs, technical files, test reports, and certification documentation. Ensure consistency and accuracy of specifications, labelling, and compliance documentation across all ranges. Support and review sampling, fit sessions, and pre-production approvals where required, particularly for complex or high-risk products. Ensure robust version control and data accuracy across product documentation. Standards, Compliance & Ethics Ensure all products comply with relevant standards including EN ISO 20471, RIS 3279 TOM, EN 343, ISO 13688, and applicable FR and Electric Arc standards. Maintain strong working relationships with testing houses and certification bodies. Monitor changes in standards and regulations, assessing impact and leading implementation across existing and future products. Work closely with the Head of PECS to ensure products align with Pulsar's ethical, sustainability, and compliance commitments. Supply Chain & External Collaboration Support the identification, onboarding, and qualification of new factory partners and suppliers. Maintain strong technical relationships with global factories to ensure manufacturing accuracy and product consistency. Work with external trim and component suppliers on new developments and innovations. Support continuous improvement initiatives across the supply chain. Cross-Functional Collaboration Act as a key technical interface between Product Development and Sales, Marketing, and Operations. Support Marketing with technical product information, ensuring accuracy and alignment with launch plans. Participate in sales meetings, product sign-off sessions, and internal presentations as required. Skills & Experience Proven experience in a senior Product Development role within protective workwear. Demonstrable expertise in FR and Electric Arc protective garments (essential). Strong understanding of relevant EN standards, certification processes, and technical file submission. Experience managing and developing Product Developers or similar technical teams. In-depth knowledge of textile performance, fabric and trim testing, and garment construction for protective wear. Commercially aware, with experience managing costs, margins, and product viability. Experience working with global supply chains, including Asia, China, and Europe. Strong organisational and leadership skills, with the ability to manage multiple ranges and complex critical paths. Confident communicator, able to work effectively with senior stakeholders, suppliers, and external partners. High attention to detail and a proactive approach to risk management and continuous improvement. Strong interest in sustainability, compliance, and ethical product development. Benefits: 25 days holiday (plus an additional 5 days after 10 years service) Company pension scheme Free onsite parking If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email your cv to (url removed)
Feb 09, 2026
Full time
Product Development Manager Location: Worcester Permanent, Full Time Hours: Monday-Friday, 37.5 hours per week Hybrid: 1 day per week working from home/flexible hours Salary: £(phone number removed)K About the Role My client designs and manufactures high-visibility, protective clothing for industries like rail, construction, and infrastructure and is seeking an experienced Product Development Manager (7+ years in Product Development) to lead their product development function across their high-performance protective workwear ranges. This role combines people leadership, technical expertise, and hands-on product ownership, with specific responsibility for our Flame Resistant (FR) and Electric Arc ranges, and potential oversight of the Evolution range, which represents Pulsar's most highly specified and feature-led products. You will manage and support a team of Product Developers, ensuring products are developed to the highest standards of performance, compliance, quality, and commercial viability, while maintaining robust critical paths and on-time delivery. Key Responsibilities Product Development Leadership Lead, mentor, and manage a team of Product Developers, overseeing day-to-day workload, priorities, and performance. Ensure Product Developers are effectively delivering their responsibilities across product research, development, testing, certification, and bulk production. Supporting Head of PECS in best practice standards for product development processes, documentation, and technical accuracy. Support the professional development of the Product Development team through coaching, feedback, and knowledge sharing. Range Ownership & Technical Expertise Take direct ownership of Pulsar's FR and Electric Arc product ranges, acting as the technical authority throughout development and production. Oversee the Evolution range, ensuring highly specified, feature-rich products meet performance, compliance, and commercial requirements. Ensure all products are fit for purpose, meet relevant industry standards, and align with brand positioning and customer expectations. Lead technical decision-making for complex products, materials, constructions, and performance requirements. Product Research & Innovation Drive innovation across assigned ranges through market research, competitor analysis, and exploration of new materials, technologies, and garment features. Work closely with fabric mills and suppliers to source and develop materials that improve performance, durability, sustainability, and cost efficiency. Oversee fabric treatments and advanced garment technologies where required. Ensure cost prices are reviewed and managed to achieve margin targets across all ranges. Identify and mitigate technical risks early in the development process, ensuring compliance and on-time delivery. Critical Path & Delivery Management Manage the product critical paths across all ranges, ensuring Product Developers maintain agreed timelines. Monitor progress across sampling, testing, certification, and production, proactively addressing risks, delays, and bottlenecks. Provide accurate weekly updates to the Head PECS on development status, risks, and mitigation plans. Implement changing prioritises as required by the Head of PECS. Ensure cross-functional alignment with Operations, Sales, and Marketing to support successful product launches. Product Documentation & Specification Oversee the creation and accuracy of all product documentation, including BOMs, technical files, test reports, and certification documentation. Ensure consistency and accuracy of specifications, labelling, and compliance documentation across all ranges. Support and review sampling, fit sessions, and pre-production approvals where required, particularly for complex or high-risk products. Ensure robust version control and data accuracy across product documentation. Standards, Compliance & Ethics Ensure all products comply with relevant standards including EN ISO 20471, RIS 3279 TOM, EN 343, ISO 13688, and applicable FR and Electric Arc standards. Maintain strong working relationships with testing houses and certification bodies. Monitor changes in standards and regulations, assessing impact and leading implementation across existing and future products. Work closely with the Head of PECS to ensure products align with Pulsar's ethical, sustainability, and compliance commitments. Supply Chain & External Collaboration Support the identification, onboarding, and qualification of new factory partners and suppliers. Maintain strong technical relationships with global factories to ensure manufacturing accuracy and product consistency. Work with external trim and component suppliers on new developments and innovations. Support continuous improvement initiatives across the supply chain. Cross-Functional Collaboration Act as a key technical interface between Product Development and Sales, Marketing, and Operations. Support Marketing with technical product information, ensuring accuracy and alignment with launch plans. Participate in sales meetings, product sign-off sessions, and internal presentations as required. Skills & Experience Proven experience in a senior Product Development role within protective workwear. Demonstrable expertise in FR and Electric Arc protective garments (essential). Strong understanding of relevant EN standards, certification processes, and technical file submission. Experience managing and developing Product Developers or similar technical teams. In-depth knowledge of textile performance, fabric and trim testing, and garment construction for protective wear. Commercially aware, with experience managing costs, margins, and product viability. Experience working with global supply chains, including Asia, China, and Europe. Strong organisational and leadership skills, with the ability to manage multiple ranges and complex critical paths. Confident communicator, able to work effectively with senior stakeholders, suppliers, and external partners. High attention to detail and a proactive approach to risk management and continuous improvement. Strong interest in sustainability, compliance, and ethical product development. Benefits: 25 days holiday (plus an additional 5 days after 10 years service) Company pension scheme Free onsite parking If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email your cv to (url removed)
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
SF Recruitment have partnered with a growing organisation in Coventry (CV7) who are looking to recruit a Trading Manager on a permanent basis. Working pattern: full time Monday to Friday hybrid (3 days at home 2 in the office) Salary: up to £60,000 Responsibilities will include: To effectively use the 4 levers of Price, Product, Place, and Promotion to achieve budget expectations. Work with the Category Managers and Buyers to improve product life cycle management and ensure stock valuation is kept within budgeted levels. To act as a senior point of contact with suppliers and to be comfortable in negotiating increased supplier revenue, improved trading terms and promotional support from suppliers. Work closely with Head of Trading and Digital Marketing to support category growth and to maximise opportunities on the web. Work closely with the digital team to coordinate the flow of activities from trading through to the digital team to maximise the commercial opportunity of promotions, new products and new brand launches To manage the communication to sales channels for new brands and new products and be part of the NPD matrix team. In the absence of the Head of Trading and Digital Marketing cover any meetings and priority tasks where possible to maintain the efficiency of the department. Carry out any other duties, within reason, as defined by the Head of Trading and Digital Marketing. Active product life cycle management and reduction of obsolete and slow-moving stock. Ensure accurate data integrity is in place. Ensure when new products are set-up all relevant information is provided by the relevant team members Ensure the trading team are continually focussed on implementing category management principles and supply chain/stock disciplines. Lead and develop the team to improve trading results. Motivate and develop individuals. Encourage by example a culture where the current status is challenged and new ways of working are trialled. The person Leadership and motivational skills, with experience of successfully managing a team. Successful track record of category growth. Stock profiling and supply chain experience. Demonstrable track record of exceeding targets. Numerate, good analytical skills and strong attention to detail. Ability to be flexible and to work under pressure. Strong influencing and persuasive skills. Ability to use logical and creative thinking. Competent at managing process to deliver effective procedures. Commercially adept. Strong negotiator with experience of negotiating with senior personnel within "Blue chip" suppliers. Customer focussed with knowledge of basic marketing principles. Self-starter, quick to take the initiative and spot new opportunities.
Feb 09, 2026
Full time
SF Recruitment have partnered with a growing organisation in Coventry (CV7) who are looking to recruit a Trading Manager on a permanent basis. Working pattern: full time Monday to Friday hybrid (3 days at home 2 in the office) Salary: up to £60,000 Responsibilities will include: To effectively use the 4 levers of Price, Product, Place, and Promotion to achieve budget expectations. Work with the Category Managers and Buyers to improve product life cycle management and ensure stock valuation is kept within budgeted levels. To act as a senior point of contact with suppliers and to be comfortable in negotiating increased supplier revenue, improved trading terms and promotional support from suppliers. Work closely with Head of Trading and Digital Marketing to support category growth and to maximise opportunities on the web. Work closely with the digital team to coordinate the flow of activities from trading through to the digital team to maximise the commercial opportunity of promotions, new products and new brand launches To manage the communication to sales channels for new brands and new products and be part of the NPD matrix team. In the absence of the Head of Trading and Digital Marketing cover any meetings and priority tasks where possible to maintain the efficiency of the department. Carry out any other duties, within reason, as defined by the Head of Trading and Digital Marketing. Active product life cycle management and reduction of obsolete and slow-moving stock. Ensure accurate data integrity is in place. Ensure when new products are set-up all relevant information is provided by the relevant team members Ensure the trading team are continually focussed on implementing category management principles and supply chain/stock disciplines. Lead and develop the team to improve trading results. Motivate and develop individuals. Encourage by example a culture where the current status is challenged and new ways of working are trialled. The person Leadership and motivational skills, with experience of successfully managing a team. Successful track record of category growth. Stock profiling and supply chain experience. Demonstrable track record of exceeding targets. Numerate, good analytical skills and strong attention to detail. Ability to be flexible and to work under pressure. Strong influencing and persuasive skills. Ability to use logical and creative thinking. Competent at managing process to deliver effective procedures. Commercially adept. Strong negotiator with experience of negotiating with senior personnel within "Blue chip" suppliers. Customer focussed with knowledge of basic marketing principles. Self-starter, quick to take the initiative and spot new opportunities.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 09, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
