Economist Group
Customer Services Executive - Impact Events London - Commercial Who we are We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. You are responsible for all things related to attendee registration for Economist Impact events. You ensure that our delegates, VIPs, speakers and sponsors - have the best possible experience across the whole registration experience. You are responsive and professional at all times - with both internal and external stakeholders - from event set up to onsite delivery. Key Responsibilities Add or update attendee details in Cvent (including bulk upload of speakers) Help people who have trouble registering (monitor email inboxes, chatbot and respond promptly) Track registrations, cancellations, and payments in Cvent and report on progress in event project meetings Approve delegate registrations in accordance with Economist Impact event guidelines Keep attendee data clean and up to date in Cvent Assist with visa applications when requested Issue invoices where required Onsite Ensure registration kit is onsite ready for the event Work with event team to ensure that all event side activations are added to relevant delegate badges Set up and test Cvent OnArrival equipment; take payments; handle onsite bookings; answer queries) Manage registration desk throughout the event Work closely with sponsors to ensure that their team and guests get a 'white glove' experience - before, during and after each event Reporting Run registration and attendance reports Export data to Excel for tracking, analysis or sharing Create and customize bespoke reports and dashboards Monitor and report on cancellations, refunds and chase unpaid invoices Build builds (non-paid events) Working from a brief created by the marketing team, you Create non-paid events in Cvent, our attendee registration platform, using existing templates Build registration forms (add required demographic questions, sessions, ticket options) Set up forms for all attendee types (e.g. attendee, speaker, staff) Set up all required automated emails (e.g. registration confirmation; abandoned basket) Add branding provided by the event marketer Test and check every form on desktop and mobile before launching The Ideal Candidate Is confident using online systems and forms Is comfortable working in Excel (sorting, filtering, data analysis) Ideally a Cvent experience Is familiar with Salesforce Has excellent attention to detail Has experience of working onsite at events/in a hospitality setting Is able to travel flexibly to be onsite at our events across the year Must be able to work from our London headquarters 3 days a week Is a fast leaner who can handle multiple tasks Is a great communicator Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. We are committed to building and retaining a diverse and inclusive workforce. If youbelieve you may require accommodations or adjustments at any stage to your hiring process due to disability or neurodivergence, sincerely held religious beliefs or if you require pregnancy-related support, please indicate so below. Should you be invited for any further hiring processes you will be reached out to confidentially for support. Hiring managers and recruiters do not have access to this information at an individual level. Where appropriate, we may use anonymised data for reporting purposes or to meet statutory requirements in your location.
Customer Services Executive - Impact Events London - Commercial Who we are We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. You are responsible for all things related to attendee registration for Economist Impact events. You ensure that our delegates, VIPs, speakers and sponsors - have the best possible experience across the whole registration experience. You are responsive and professional at all times - with both internal and external stakeholders - from event set up to onsite delivery. Key Responsibilities Add or update attendee details in Cvent (including bulk upload of speakers) Help people who have trouble registering (monitor email inboxes, chatbot and respond promptly) Track registrations, cancellations, and payments in Cvent and report on progress in event project meetings Approve delegate registrations in accordance with Economist Impact event guidelines Keep attendee data clean and up to date in Cvent Assist with visa applications when requested Issue invoices where required Onsite Ensure registration kit is onsite ready for the event Work with event team to ensure that all event side activations are added to relevant delegate badges Set up and test Cvent OnArrival equipment; take payments; handle onsite bookings; answer queries) Manage registration desk throughout the event Work closely with sponsors to ensure that their team and guests get a 'white glove' experience - before, during and after each event Reporting Run registration and attendance reports Export data to Excel for tracking, analysis or sharing Create and customize bespoke reports and dashboards Monitor and report on cancellations, refunds and chase unpaid invoices Build builds (non-paid events) Working from a brief created by the marketing team, you Create non-paid events in Cvent, our attendee registration platform, using existing templates Build registration forms (add required demographic questions, sessions, ticket options) Set up forms for all attendee types (e.g. attendee, speaker, staff) Set up all required automated emails (e.g. registration confirmation; abandoned basket) Add branding provided by the event marketer Test and check every form on desktop and mobile before launching The Ideal Candidate Is confident using online systems and forms Is comfortable working in Excel (sorting, filtering, data analysis) Ideally a Cvent experience Is familiar with Salesforce Has excellent attention to detail Has experience of working onsite at events/in a hospitality setting Is able to travel flexibly to be onsite at our events across the year Must be able to work from our London headquarters 3 days a week Is a fast leaner who can handle multiple tasks Is a great communicator Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. We are committed to building and retaining a diverse and inclusive workforce. If youbelieve you may require accommodations or adjustments at any stage to your hiring process due to disability or neurodivergence, sincerely held religious beliefs or if you require pregnancy-related support, please indicate so below. Should you be invited for any further hiring processes you will be reached out to confidentially for support. Hiring managers and recruiters do not have access to this information at an individual level. Where appropriate, we may use anonymised data for reporting purposes or to meet statutory requirements in your location.
PowerToFly
Job Description We are seeking an experienced EU regulatory lawyer to join the Practical Law team. Practical Law is a leading online know-how service providing expert-created, practical maintained content to help legal professionals work smarter and advise with confidence. Practical Law is part of Thomson Reuters, one of the world's most trusted providers of answers across law, tax, compliance, government and media. Practical Law editors are experienced legal professionals who sit at the intersection of law, technology and the development of AI-driven legal solutions, such as CoCounsel. Practical Law content is written in English and therefore fluency in written and spoken English is essential for this role. As a Senior Specialist Legal Editor, you will use your technical expertise and substantial experience as a practising lawyer in regulatory law and practice in the EU to create and maintain insightful and customer focused content for online publication, and to support the development of Thomson Reuters AI powered legal solutions. Working in a supportive team of highly experienced colleagues, you will deal with a breadth of interesting work. About the Role Major Responsibilities and Accountabilities: Working with your Director, you are responsible for: Researching, writing and maintaining clear, current, and practical legal content aligned with market practice and customer needs, and business objectives. Reviewing and editing content written by others, whether by colleagues or external expert contributors. Keeping up to date with legal, practice and market developments to ensure content remains accurate, relevant and aligned with business objectives. Using your legal expertise to support the development of customer focused Thomson Reuters' AI powered legal solutions. Using your legal expertise and editorial skills to support the development and application of internal AI editorial tools. Ensuring that you develop and maintain an excellent understanding of the legal market, our customers and their emerging needs, and competitors. This includes: interacting effectively with customers, consultation boards and contributors; and working with all parts of the business to deliver insight into business strategies, other products, sales, marketing, and technology development. Attending training events, conferences and talks and otherwise networking with customers and potential customers and with industry leaders. Helping with the development of Practical Law EU content and, more generally with the development of Practical Law. Using your specialist legal knowledge to assist the wider Thomson Reuters team, working with product management, sales, marketing, and technology functions where necessary. About You Mandatory Skills and Experience: You're a fit for the role if you are an EU qualified lawyer with excellent writing and communication skills in English and have: At least 5 years' post qualification experience working as a regulatory lawyer in the EU (preferably (but not essential) with expertise of working in capital markets/financial regulation in France or Germany). Substantial experience of EU regulation law and practice. Excellent writing and communication skills in English, and a passion for writing about legal practice accurately, concisely and in plain English. A collaborative mindset with the ability to work effectively independently and in teams. Strong technical skills and the ability to effectively utilise various tools, including generative AI technologies, to enhance productivity and accuracy. Adaptability and flexibility to work on diverse projects and tasks within the generative AI space as well as new and emerging technologies. A curious mindset, including about the increasing intersection of AI and legal practice, adaptable and open to change. Experience of using AI tools in legal work. Excellent knowledge of online research databases. Comfortable working with ambiguity and in a matrixed environment and proven ability to build strong relationships and collaborate with diverse teams of people who bring different perspectives and lived experiences to the business. Desirable Skills and Experience: Proficient translation skills to effectively translate legal documentation from French or German to English and vice versa. Expertise in the law relating to capital markets or financial regulation in France or Germany. Education/Certification Required Must be an EU qualified lawyer. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Job Description We are seeking an experienced EU regulatory lawyer to join the Practical Law team. Practical Law is a leading online know-how service providing expert-created, practical maintained content to help legal professionals work smarter and advise with confidence. Practical Law is part of Thomson Reuters, one of the world's most trusted providers of answers across law, tax, compliance, government and media. Practical Law editors are experienced legal professionals who sit at the intersection of law, technology and the development of AI-driven legal solutions, such as CoCounsel. Practical Law content is written in English and therefore fluency in written and spoken English is essential for this role. As a Senior Specialist Legal Editor, you will use your technical expertise and substantial experience as a practising lawyer in regulatory law and practice in the EU to create and maintain insightful and customer focused content for online publication, and to support the development of Thomson Reuters AI powered legal solutions. Working in a supportive team of highly experienced colleagues, you will deal with a breadth of interesting work. About the Role Major Responsibilities and Accountabilities: Working with your Director, you are responsible for: Researching, writing and maintaining clear, current, and practical legal content aligned with market practice and customer needs, and business objectives. Reviewing and editing content written by others, whether by colleagues or external expert contributors. Keeping up to date with legal, practice and market developments to ensure content remains accurate, relevant and aligned with business objectives. Using your legal expertise to support the development of customer focused Thomson Reuters' AI powered legal solutions. Using your legal expertise and editorial skills to support the development and application of internal AI editorial tools. Ensuring that you develop and maintain an excellent understanding of the legal market, our customers and their emerging needs, and competitors. This includes: interacting effectively with customers, consultation boards and contributors; and working with all parts of the business to deliver insight into business strategies, other products, sales, marketing, and technology development. Attending training events, conferences and talks and otherwise networking with customers and potential customers and with industry leaders. Helping with the development of Practical Law EU content and, more generally with the development of Practical Law. Using your specialist legal knowledge to assist the wider Thomson Reuters team, working with product management, sales, marketing, and technology functions where necessary. About You Mandatory Skills and Experience: You're a fit for the role if you are an EU qualified lawyer with excellent writing and communication skills in English and have: At least 5 years' post qualification experience working as a regulatory lawyer in the EU (preferably (but not essential) with expertise of working in capital markets/financial regulation in France or Germany). Substantial experience of EU regulation law and practice. Excellent writing and communication skills in English, and a passion for writing about legal practice accurately, concisely and in plain English. A collaborative mindset with the ability to work effectively independently and in teams. Strong technical skills and the ability to effectively utilise various tools, including generative AI technologies, to enhance productivity and accuracy. Adaptability and flexibility to work on diverse projects and tasks within the generative AI space as well as new and emerging technologies. A curious mindset, including about the increasing intersection of AI and legal practice, adaptable and open to change. Experience of using AI tools in legal work. Excellent knowledge of online research databases. Comfortable working with ambiguity and in a matrixed environment and proven ability to build strong relationships and collaborate with diverse teams of people who bring different perspectives and lived experiences to the business. Desirable Skills and Experience: Proficient translation skills to effectively translate legal documentation from French or German to English and vice versa. Expertise in the law relating to capital markets or financial regulation in France or Germany. Education/Certification Required Must be an EU qualified lawyer. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
